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  1. Jira Platform Cloud
  2. JRACLOUD-30412

[User-Picker CF] this field should not fetch inactive users.

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Hi,

      Currently, User-Picker field fetches all users including in-active ones. What is the use case in fetching inactive users?

      I think the API should fetch active users only or its behaviour should be in align with 'Assignee' field.

      Regards,
      Dipti Ranjan Behera

      Steps to Replicate

      1. Create an User Picker custom field in a system with inactive users.
      2. Click on the 'Select a user' icon ().
      3. A pop up opens displaying all the users, including inactive ones (URL: http://<JIRA_SERVER>/secure/popups/UserPickerBrowser.jspa?formName=jiraform&multiSelect=false&decorator=popup&element=customfield_<CF_ID>).

      Expected Results

      Only the active users should be displayed - or it should be possible to at least filter inactive users out.

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            [JRACLOUD-30412] [User-Picker CF] this field should not fetch inactive users.

            Alper added a comment -

            I am setting up a service desk where people can request access for applications. Within the company, all usernames must be equal to the active directory.
            Not all users have access to JIRA. Now as far as I can tell, active users in the active directory, are considered inactive in JIRA if they do not use JIRA. Is it possible to disable this filter, and include it as an option?

            Alper added a comment - I am setting up a service desk where people can request access for applications. Within the company, all usernames must be equal to the active directory. Not all users have access to JIRA. Now as far as I can tell, active users in the active directory, are considered inactive in JIRA if they do not use JIRA. Is it possible to disable this filter, and include it as an option?

            Sstack added a comment -

            Agreed. User Picker should exclude inactive users.
            Atlassian, please indicate fixing this issue is on your radar please. Thank you.

            Sstack added a comment - Agreed. User Picker should exclude inactive users. Atlassian, please indicate fixing this issue is on your radar please. Thank you.

            Dipti Ranjan Behera added a comment -

            Is there any time-period in which it will be implemented?

            Dipti Ranjan Behera added a comment - Is there any time-period in which it will be implemented?

              Unassigned Unassigned
              437ea89af607 Dipti Ranjan Behera
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                Created:
                Updated:
                Resolved: