This feature exists: Export users from a site

I believe this ticket should be closed, but I will wait a week before taking any action in case anyone disagrees. Thank you!

This seems to have been implemented for some time - since about March 2018.

The use case I have is that we are also a Salesforce user. The plugin from ServiceRocket that coordinates between Jira and Salesforce doesn't have provisions to attach a Salesforce contact to the newly created Salesforce case based on the Jira reporter. So, I have to setup a mapping table on every request type to map between the Jira Requester Field and the Salesforce Contact ID.

Doing it manually is tedious and very error prone once you have more than a dozen or so different reporters. I have written a salesforce report that extracts the contacts and contact IDs. I reverse engineered the JIRA backup file to extract the Jira users and their email addresses. I then match and combine the two lists. Finally I read in JSON mapping table and replace the section that maps reporters to contacts. I then re-import.

I would rather not have to rely on running a system backup (which can only be done once a day) and extracting the users from it hoping the internal format doesn't change.

If I could extract the jira users, it would be an easy change to the script and it would be more supportable.

I do have a ticket open with ServiceRocket so I don't have to do this mess, but I can still see the need to be able to get the user table and audit it contents externally.

If you look at the history of comments the Better Excel plugin has already been bought up - the problem is those with cloud based instances have no options in this regard.

Better Excel Plugin allows you to do this, for those columns you mention (Username, Email, Full Name, Login Details, Groups) and more (Directory, Detailed Project Roles!).

That add-on is using customizable Excel templates to export information from JIRA to intelligent spreadsheets (with charts, pivot tables, Visual Basic macros, etc.). Although its primary use case is to export JIRA issues, nothing prevents you from exporting users.

See the Exporting JIRA users to Excel article.
(Automating these Excel reports for your monitoring use case is just the icing on the cake!)

And this is why I couldn't recommend people start on Jira. An apparently simple request, backed by a number of users customers, and the reply from Atlassian is "give us a few years and then we might implement it or we might decide not to bother after all".
In the meantime you're wasting spending time on 'features' that nobody asked for, like suddenly rendering simple issue links with icons and descriptions (JRA-60832).

Hi hosang.lim and renee.walsh267987192,

Since users are not managed directly by JIRA in JIRA Cloud (user management is shared across your Cloud instance with Confluence and Bamboo), it's not possible to build a JIRA add-on for this functionality in JIRA Cloud.

As we work through our plans for managing accounts and identity in Atlassian Cloud over the next couple years, this requirement is certainly on our radar.

Regards,
Dave Meyer
Senior Product Manager, JIRA

I second Hosang's comment. We are a Cloud users.. any plans to make this add-on available for the Cloud or any other way to export the user data?

I am a Cloud user. Is there an add-on for Cloud?