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  1. Jira Cloud
  2. JRACLOUD-15088

Notify which mail accounts have errors

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Commonly our IT department will create a mailbox on the wrong server causing the following exception to the log:

      [quote]
      2008-06-11 11:24:25,244 JiraQuartzScheduler_Worker-0 ERROR [service.services.mail.MailFetcherService] Messaging Exception in service 'com.atlassian.jira.service.services.imap.ImapService' when getting mail: A2 NO There is no replica for that mailbox on this server.;
      nested exception is:
      com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for that mailbox on this server.
      javax.mail.MessagingException: A2 NO There is no replica for that mailbox on this server.;
      nested exception is:
      com.sun.mail.iap.CommandFailedException: A2 NO There is no replica for that mailbox on this server.
      at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2125)
      at com.sun.mail.imap.IMAPFolder.exists(IMAPFolder.java:406)
      at com.sun.mail.imap.IMAPFolder.checkExists(IMAPFolder.java:280)
      at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:779)
      at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:160)
      at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67)
      at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:61)
      at org.quartz.core.JobRunShell.run(JobRunShell.java:191)
      at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516)
      [quote]

      Two things should be changed to better help identify problems like these:

      a.) The account with the problem should be printed to the log so an admin can actually figure out problem accounts.
      b.) The admin interface should turn accounts red (and preferably show error message) for problem accounts.

      a is much easier and much higher priority than b.

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              Unassigned Unassigned
              ericanderson Eric Anderson
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