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Details

Type: Bug
Resolution: Unresolved
Priority: Low
Fix Version/s: None
Affects Version/s: 6.3.15, 6.4.2, 6.4.6, 6.4.8, 6.4.10, 6.4.12, 7.2.1, 7.3.0, 7.0.11, 7.5.3, 7.2.4, 7.9.0, 8.16.0, 8.16.1, 8.20.12, 9.4.14
Component/s: Issue - Attachments
Labels:

Introduced in Version:
6.03
Support reference count:
96
Symptom Severity:
Severity 3 - Minor
UIS:
7
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

Summary

This is a logging bug. There seems to be no functional problem from the UI side.

When clicking on an mp4 attachment, it will play the video in the web browser with no indication of any problem, but JIRA logs a ClientAbortException.

This doesn't seem to happen for small files that are less than 1 MB (rought estimate)
For files that are a couple MB in size, it happens upon first request, but not after. I believe this is because of caching
I've been able to always reproduce this with larger files of great than a couple hundred MB

Environment

Reproducible on the browsers below:

Chrome 42.0.2311.135 (64-bit)
Safari 7.1 (9537.85.10.17.1)

The error does not happen when streaming the video on Firefox 37.0.2.

Steps to Reproduce

Upload a .mp4 video file to an issue ticket (e.g. SampleVideo_360x240_5mb.mp4).
- Use larger files for best results
Click on the video, which will cause it to start playing in your web browser

Expected Results

No errors are written to the logs.

Actual Results

The errors below will be written to the JIRA logs:
catalina.out or atlassian-jira.log:

2015-03-27 16:02:54,535 http-bio-8080-exec-5 ERROR admin 962x252x1 1g0nbm1 0:0:0:0:0:0:0:1 /secure/attachment/23200/test-video
.mp4 [jira.web.servlet.ViewAttachmentServlet] Error serving file for path /23200/test-video.mp4: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe
com.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: ClientAbortException: java.net.SocketException: Broken pipe
        at com.atlassian.jira.issue.attachment.DefaultAttachmentStore$3.call(DefaultAttachmentStore.java:197)
        at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
        at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:572)
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:562)
        at com.atlassian.util.concurrent.Functions$ToGoogleAdapter.apply(Functions.java:131)
        at com.atlassian.jira.issue.attachment.DefaultAttachmentStore$3.call(DefaultAttachmentStore.java:193)
        ... 5 more
Caused by: ClientAbortException:  java.net.SocketException: Broken pipe
        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:407)
        at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)
        at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)
        at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:432)
        at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:420)
        at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:91)
        at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1026)
        at org.apache.commons.io.IOUtils.copy(IOUtils.java:999)
        at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:105)
        at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:95)
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:568)
        ... 8 more
Caused by: java.net.SocketException: Broken pipe
        at java.net.SocketOutputStream.socketWrite0(Native Method)
        at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)
        at java.net.SocketOutputStream.write(SocketOutputStream.java:159)
        at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:215)
        at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)
        at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)
        at org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:240)
        at org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:84)
        at org.apache.coyote.http11.AbstractOutputBuffer.doWrite(AbstractOutputBuffer.java:192)
        at org.apache.coyote.Response.doWrite(Response.java:499)
        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:402)
        ... 18 more

localhost-<DATE>.log:

May 06, 2015 10:11:36 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [viewattachment] in context with path [/jira641] threw exception [com.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe] with root cause
java.net.SocketException: Broken pipe
	at java.net.SocketOutputStream.socketWrite0(Native Method)
	at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)
	at java.net.SocketOutputStream.write(SocketOutputStream.java:159)
	at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:215)
	at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)
	at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)
	at org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:240)
	at org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:84)
	at org.apache.coyote.http11.AbstractOutputBuffer.doWrite(AbstractOutputBuffer.java:192)
	at org.apache.coyote.Response.doWrite(Response.java:499)
	at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:402)
	at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)
	at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)
	at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:432)
	at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:420)
	at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:91)
	at net.bull.javamelody.FilterServletOutputStream.write(FilterServletOutputStream.java:83)
	at net.bull.javamelody.CounterResponseStream.write(CounterResponseStream.java:82)
	at com.atlassian.gzipfilter.RoutableServletOutputStream.write(RoutableServletOutputStream.java:118)
	at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1026)
	at org.apache.commons.io.IOUtils.copy(IOUtils.java:999)
	at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:108)
	at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:98)
	at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:874)
	at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:868)
	at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:145)
	at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:141)
	at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:178)
	at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
	at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:724)

Notes

Instances using APR (Apache Portable Runtime) will have a slightly different stack trace. The problem is still reproducible in those environments though.

Attachments

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SampleVideo_360x240_5mb.mp4
5.01 MB
06/May/2015 2:36 PM
small.mp4
375 kB
06/Apr/2015 7:13 PM

Issue Links

relates to

JRACLOUD-42668 An mp4 attachment causes an error in the logs despite playing fine in the browser

Closed

JRASERVER-60846 JIRA won't play video attached in Chrome

Gathering Impact

is related to: PS-62 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

An mp4 attachment causes an error in the logs despite playing fine in the browser

Details

Description

Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Attachments

Attachments

Issue Links

Activity

People

Dates