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  1. Jira Data Center
  2. JRASERVER-1844

Display attachment comments associated with their attachments

    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When you add an attachment, you usually add a comment.

      However, the comments and the attachments are displayed separately - and there is no association between the attachment and the comment.

      It means you have to guess which comment applies to which attachment.

      It also means that you have comments that dont make sense (e.g. "stacktrace") because they were written as if they were a label for the attachment rather than a stand-alone comment

      Either the Attachment Comments need to be displayed differently - ie seperately to regular comments
      or
      a URL to the actual attachment should be added to the comment.

      -Nick

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            [JRASERVER-1844] Display attachment comments associated with their attachments

            Hi Karol,

            please take a look at this https://docs.stiltsoft.com/display/CATAT/Commenting+on+Attachments

            If you get interested in our app, please drop an email to vrutkevich@stiltsoft.com.

            Vadim Rutkevich added a comment - Hi Karol, please take a look at this https://docs.stiltsoft.com/display/CATAT/Commenting+on+Attachments If you get interested in our app, please drop an email to vrutkevich@stiltsoft.com.

            When can we have this implemented?

            Karol Grzelczak added a comment - When can we have this implemented?

            Stefan added a comment -

            This bug is not fixed at all. Why is it closed?

            Stefan added a comment - This bug is not fixed at all. Why is it closed?

            Oh look, this issue was closed without being properly resolved and now it is closed we can't add any more votes to it.

            Replacement issues are still open, but of course they have far fewer votes.

            Sure we could buy an add-on to do this, but it really should form a basic part of the jira comment mechanism.

            I've just had to manually add in a link because a comment to one of my tickets made no sense. I also wasted ages trying to work out how to make a text file (actually a python script) display inline, but the documentation steadfastly refuses to explain how to do that.

            Here is the incredibly useful comment I saw:

            Blah. Blah.

            The solution is to do this is

            A completely unrelated comment

            It was only when I noticed that there was an attachment added in the same comment e-mail that I realised that the solution was in the attached script.

            Wouldn't it have been so much easier if the comment had been created as:

            Blah. Blah.

            The solution is to do this is [^filename.py]

            A completely unrelated comment.

            I think that everyone who voted on this issue should now vote on JRA-34927 and see if we can get something done about it.

            Mark Booth added a comment - Oh look, this issue was closed without being properly resolved and now it is closed we can't add any more votes to it. Replacement issues are still open, but of course they have far fewer votes. Sure we could buy an add-on to do this, but it really should form a basic part of the jira comment mechanism. I've just had to manually add in a link because a comment to one of my tickets made no sense. I also wasted ages trying to work out how to make a text file (actually a python script) display inline, but the documentation steadfastly refuses to explain how to do that. Here is the incredibly useful comment I saw: Blah. Blah. The solution is to do this is A completely unrelated comment It was only when I noticed that there was an attachment added in the same comment e-mail that I realised that the solution was in the attached script. Wouldn't it have been so much easier if the comment had been created as: Blah. Blah. The solution is to do this is [^filename.py] A completely unrelated comment. I think that everyone who voted on this issue should now vote on JRA-34927 and see if we can get something done about it.

            Hello, community.
            You can try our add-on Smart Attachments, which allows you to see comment icons next to the names of attached files. When pointing to the icon, you can see the comment, which was left by the uploader. You can download the add-on from https://marketplace.atlassian.com/plugins/com.stiltsoft.jira.smart-attachments.
            Thanks.
            Best Regards,
            Vadim Rutkevich [StiltSoft]

            Vadim Rutkevich added a comment - Hello, community. You can try our add-on Smart Attachments, which allows you to see comment icons next to the names of attached files. When pointing to the icon, you can see the comment, which was left by the uploader. You can download the add-on from https://marketplace.atlassian.com/plugins/com.stiltsoft.jira.smart-attachments . Thanks. Best Regards, Vadim Rutkevich [StiltSoft]

            @all

            please vote on JRA-34927 in order to speed this up

            Sysret Kastrati added a comment - @all please vote on JRA-34927 in order to speed this up

            Email Only; for what its worth, JEMH can auto generates comments with file download links and image thumbnail wiki markup as well as render images full size inline for emails containing attachments.

            Andy Brook [Plugin People] added a comment - - edited Email Only; for what its worth, JEMH can auto generates comments with file download links and image thumbnail wiki markup as well as render images full size inline for emails containing attachments.

            activity stream is not a viable substitute for the requested feature - attachments should have comments/description associated with them on the page.

            Steve Ragle added a comment - activity stream is not a viable substitute for the requested feature - attachments should have comments/description associated with them on the page.

            Lars Huttar added a comment - - edited

            Agreeing with Philip and Dieter - there needs to be an outlet for requests to improve this feature.

            In our JIRA 5.0 installation, the default tab panel is Comments. I'm presented with confusing comments that were intended to be associated with attachments, but aren't; and attachments that were intended to have associated comments, but don't. Both are bewildering. Never in my wildest dreams would I guess that to find out which goes with which, I would click on "Activity". (Not "Activity Stream" anymore, contra what Bryan wrote.) Even once my coworker and I learned that it was under "Activity Stream", it took us a good while to find that tab on the issue page. The "All" tab also includes this information, if you know what to look for, but it's still far from clear that a given comment goes with a particular attachment.

            We have non-IT customers who we are trying to help use JIRA, to facilitate the workflow of requesting features, prioritizing issues, and user testing and closing issues. They already resent being asked to learn another IT system, and difficult-to-use features like this discourage them from believing it's worthwhile.

            I'm not saying this is necessarily easy to fix. I am saying that it's a major forehead-slapper for people who use JIRA. (Especially those who come here and realize the issue has been known for almost 9 years.) And there needs to be a new issue where people can request improvement.

            (Update: I added JRA-27872 to track the part of this issue that hasn't been addressed. Since you can't vote for this one, feel free to vote for that one.
            Then I found these other related issues:
            JRA-1062: Attachment icon in comments
            JRA-3594: Ability to add a description to an attachment (instead of a comment?)
            JRA-21394: Automatically include attachment link in attachment comment)

            Lars Huttar added a comment - - edited Agreeing with Philip and Dieter - there needs to be an outlet for requests to improve this feature. In our JIRA 5.0 installation, the default tab panel is Comments. I'm presented with confusing comments that were intended to be associated with attachments, but aren't; and attachments that were intended to have associated comments, but don't. Both are bewildering. Never in my wildest dreams would I guess that to find out which goes with which, I would click on "Activity". (Not "Activity Stream" anymore, contra what Bryan wrote.) Even once my coworker and I learned that it was under "Activity Stream", it took us a good while to find that tab on the issue page. The "All" tab also includes this information, if you know what to look for, but it's still far from clear that a given comment goes with a particular attachment. We have non-IT customers who we are trying to help use JIRA, to facilitate the workflow of requesting features, prioritizing issues, and user testing and closing issues. They already resent being asked to learn another IT system, and difficult-to-use features like this discourage them from believing it's worthwhile. I'm not saying this is necessarily easy to fix. I am saying that it's a major forehead-slapper for people who use JIRA. (Especially those who come here and realize the issue has been known for almost 9 years.) And there needs to be a new issue where people can request improvement. (Update: I added JRA-27872 to track the part of this issue that hasn't been addressed. Since you can't vote for this one, feel free to vote for that one. Then I found these other related issues: JRA-1062 : Attachment icon in comments JRA-3594 : Ability to add a description to an attachment (instead of a comment?) JRA-21394 : Automatically include attachment link in attachment comment)

            Thank You

            Thanks for everyone's recent feedback. In case people have missed it, in the past Bryan Lane closed this issue explaining that users can now see attachments with their comments via the activity stream. Here is what it looks like:

            I can understand that this is not what everyone wants but at this time we have no plans to improve this feature in the near future.

            If you would like to contact me directly to discuss this please do so by sending me an email.

            Regards,

            Roy Krishna
            JIRA Product Management
            roy at atlassian dot com

            Roy Krishna (Inactive) added a comment - Thank You Thanks for everyone's recent feedback. In case people have missed it, in the past Bryan Lane closed this issue explaining that users can now see attachments with their comments via the activity stream. Here is what it looks like: I can understand that this is not what everyone wants but at this time we have no plans to improve this feature in the near future. If you would like to contact me directly to discuss this please do so by sending me an email. Regards, Roy Krishna JIRA Product Management roy at atlassian dot com

              Unassigned Unassigned
              3b1ae0ec93c9 Nick Minutello
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                Created:
                Updated:
                Resolved: