import of a particular csv file results in a crash - JSP-8045

issue is tracked in JSP-8045. Attachments that repro the problem, and attachments with workaround are availiable in that support case. Details of support case are below.

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I am trying to import attached file using import wizard. Get this stack:

System Error
A system error has occurred.

If this problem persists - please notify your JIRA administrator of this problem.

If you are an administrator, please try submitting this problem via the Support Request Page.

Else, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem
cut & paste the error and system information found below
attach the application server log file (file:/opt/jira/atlassian-jira.log )

Cause:
com.atlassian.jira.imports.csv.CsvImportException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank

Stack Trace: [hide]

com.atlassian.jira.imports.csv.CsvImportException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank
at com.atlassian.jira.imports.csv.CsvConfigBean.(CsvConfigBean.java:171)
at com.atlassian.jira.imports.csv.CsvConfigBean.createNewConfigBean(CsvConfigBean.java:907)
at com.atlassian.jira.web.action.util.csv.ConfigureCsvMapping.doStart(ConfigureCsvMapping.java:113)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52)
at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417)
at webwork.action.ActionSupport.execute(ActionSupport.java:146)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:57)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:185)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:35)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:39)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:307)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:385)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:748)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:678)
at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:871)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:534)

Referer URL: http://jira.reactivity.com/secure/admin/views/ConfigureCsvMapping!start.jspa

Build Information:
Uptime: N/A
Edition: Enterprise
Version: 3.6.4
Build Number: 160
Atlassian Partner: null

Server Information:
Application Server: Apache Tomcat/5.5.9
Servlet Version: 2.4

File Paths:
Location of entityengine.xml: file:/opt/jira/atlassian-jira-enterprise-3.6.4-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: file:/opt/jira/atlassian-jira.log

Memory Information:
Total Memory: 508 MB
Free Memory: 90 MB
Used Memory: 418 MB

System Information:
System Date: Monday, 20 Nov 2006
System Time: 14:33:06
Current Working Directory: /opt/jira
Java Version: 1.4.2_04
Java Vendor: Sun Microsystems Inc.
JVM Version: 1.0
JVM Vendor: Sun Microsystems Inc.
JVM Implementation Version: 1.4.2_04-b05
Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition
Java VM: Java HotSpot(TM) Client VM
User Name: jira
User Timezone: America/Los_Angeles
User Locale: English (United States)
System Encoding: UTF-8
Operating System: Linux 2.4.21-15.ELsmp
OS Architecture: i386
Application Server Container:
Database type: mysql
Database JNDI address: java:comp/env/jdbc/JiraDS
Database version: 3.23.58
Database driver: MySQL-AB JDBC Driver mysql-connector-java-3.1.12 ( $Date: 2005-11-17 15:53:48 +0100 (Thu, 17 Nov 2005) $, $Revision$ )

Request Information:
Request URL: http://jira.reactivity.com/500page.jsp

• Scheme: http
• Server: jira.reactivity.com
• Port: 80
• URI: /500page.jsp
• - Context Path:
• - Servlet Path: /500page.jsp
• - Path Info: null
• - Query String:
  Request Attributes:
• javax.servlet.forward.request_uri : /secure/admin/views/ConfigureCsvMapping!start.jspa
• javax.servlet.forward.context_path :
• javax.servlet.forward.servlet_path : /secure/admin/views/ConfigureCsvMapping!start.jspa
• javax.servlet.forward.path_info : /500page.jsp
• javax.servlet.error.message :
• javax.servlet.error.exception : javax.servlet.ServletException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank
• os_securityfilter_already_filtered : true
• com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
• com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
• javax.servlet.error.request_uri : /secure/admin/views/ConfigureCsvMapping!start.jspa
• jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@1c710a9
• javax.servlet.error.status_code : 500
• _sitemesh_filterapplied : true
• jira.webwork.cleanup : false
• javax.servlet.error.servlet_name : action
• com.atlassian.jira.web.filters.gzip.GzipFilter_already_filtered : true
• atlassian.core.seraph.original.url : /secure/admin/views/ConfigureCsvMapping!start.jspa
• loginfilter.already.filtered : true
• webwork.result : Value stack =========== ===========

Request Logging:
0 log statements generated by this request:

Description
I am trying to import attached file using import wizard. Get this stack: System Error A system error has occurred. If this problem persists - please notify your JIRA administrator of this problem. If you are an administrator, please try submitting this problem via the Support Request Page. Else, please create a support issue on our support system at http://support.atlassian.com with the following information: a description of your problem cut & paste the error and system information found below attach the application server log file (file:/opt/jira/atlassian-jira.log ) Cause: com.atlassian.jira.imports.csv.CsvImportException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank Stack Trace: [hide] com.atlassian.jira.imports.csv.CsvImportException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank at com.atlassian.jira.imports.csv.CsvConfigBean.(CsvConfigBean.java:171) at com.atlassian.jira.imports.csv.CsvConfigBean.createNewConfigBean(CsvConfigBean.java:907) at com.atlassian.jira.web.action.util.csv.ConfigureCsvMapping.doStart(ConfigureCsvMapping.java:113) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61) at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52) at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417) at webwork.action.ActionSupport.execute(ActionSupport.java:146) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:57) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:185) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:181) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132) at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:35) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:39) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:307) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:385) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:748) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:678) at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:871) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Thread.java:534) Referer URL: http://jira.reactivity.com/secure/admin/views/ConfigureCsvMapping!start.jspa Build Information: Uptime: N/A Edition: Enterprise Version: 3.6.4 Build Number: 160 Atlassian Partner: null Server Information: Application Server: Apache Tomcat/5.5.9 Servlet Version: 2.4 File Paths: Location of entityengine.xml: file:/opt/jira/atlassian-jira-enterprise-3.6.4-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log: file:/opt/jira/atlassian-jira.log Memory Information: Total Memory: 508 MB Free Memory: 90 MB Used Memory: 418 MB System Information: System Date: Monday, 20 Nov 2006 System Time: 14:33:06 Current Working Directory: /opt/jira Java Version: 1.4.2_04 Java Vendor: Sun Microsystems Inc. JVM Version: 1.0 JVM Vendor: Sun Microsystems Inc. JVM Implementation Version: 1.4.2_04-b05 Java Runtime: Java(TM) 2 Runtime Environment, Standard Edition Java VM: Java HotSpot(TM) Client VM User Name: jira User Timezone: America/Los_Angeles User Locale: English (United States) System Encoding: UTF-8 Operating System: Linux 2.4.21-15.ELsmp OS Architecture: i386 Application Server Container: Database type: mysql Database JNDI address: java:comp/env/jdbc/JiraDS Database version: 3.23.58 Database driver: MySQL-AB JDBC Driver mysql-connector-java-3.1.12 ( $Date: 2005-11-17 15:53:48 +0100 (Thu, 17 Nov 2005) $, $Revision$ ) Request Information: Request URL: http://jira.reactivity.com/500page.jsp

• Scheme: http
• Server: jira.reactivity.com
• Port: 80
• URI: /500page.jsp
• - Context Path:
• - Servlet Path: /500page.jsp
• - Path Info: null
• - Query String: Request Attributes:
• javax.servlet.forward.request_uri : /secure/admin/views/ConfigureCsvMapping!start.jspa
• javax.servlet.forward.context_path :
• javax.servlet.forward.servlet_path : /secure/admin/views/ConfigureCsvMapping!start.jspa
• javax.servlet.forward.path_info : /500page.jsp
• javax.servlet.error.message :
• javax.servlet.error.exception : javax.servlet.ServletException: Second line (after header row) in CSV file '/home/kgoldin/import.csv' is blank
• os_securityfilter_already_filtered : true
• com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
• com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
• javax.servlet.error.request_uri : /secure/admin/views/ConfigureCsvMapping!start.jspa
• jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@1c710a9
• javax.servlet.error.status_code : 500
• _sitemesh_filterapplied : true
• jira.webwork.cleanup : false
• javax.servlet.error.servlet_name : action
• com.atlassian.jira.web.filters.gzip.GzipFilter_already_filtered : true
• atlassian.core.seraph.original.url : /secure/admin/views/ConfigureCsvMapping!start.jspa
• loginfilter.already.filtered : true
• webwork.result : Value stack =========== ===========

Request Logging: 0 log statements generated by this request:
Show »

All Comments Work Log Change History Sort Order: [Ascending order - Click to sort in descending order]
Change by Konstantin Goldin [20/Nov/06 04:37 PM]
Field Original Value New Value
Attachment import.csv [ 24313 ]

Change by Konstantin Goldin [20/Nov/06 04:52 PM]
Attachment import_comma.csv [ 24314 ]

[ Permlink | Delete | « Hide ]
Konstantin Goldin [20/Nov/06 04:52 PM]
changing file from tab delimitered to comma delimetered does not help - still get a crach
[ Show » ]
Konstantin Goldin [20/Nov/06 04:52 PM] changing file from tab delimitered to comma delimetered does not help - still get a crach

Change by Michelle de Guzman [28/Nov/06 07:34 PM]
Assignee Michelle de Guzman [ michelle@atlassian.com ]
Status Open [ 1 ] Waiting For Customer [ 10000 ]

[ Permlink | Delete | « Hide ]
Michelle de Guzman [28/Nov/06 07:34 PM]
Hi Konstantin,

The attached csv file works for me.

-
Cheers,
Michelle
[ Show » ]
Michelle de Guzman [28/Nov/06 07:34 PM] Hi Konstantin, The attached csv file works for me. - Cheers, Michelle

Change by Michelle de Guzman [28/Nov/06 07:34 PM]
Attachment test.csv [ 24518 ]

[ Permlink | Delete | « Hide ]
Konstantin Goldin [29/Nov/06 07:38 PM]
Michelle,

I am glad that you have found a workaround. However, I will be receiving
a lot more files of this format, and I will not be able to send all of
them to support for clensing.

What was wrong with this file? I have imported many other csv files, and
they worked perfectly. So, I need to know exactly what was so special,
what to avoid, etc.

Appreciate your help.

Konstantin
[ Show » ]
Konstantin Goldin [29/Nov/06 07:38 PM] Michelle, I am glad that you have found a workaround. However, I will be receiving a lot more files of this format, and I will not be able to send all of them to support for clensing. What was wrong with this file? I have imported many other csv files, and they worked perfectly. So, I need to know exactly what was so special, what to avoid, etc. Appreciate your help. Konstantin

Change by Konstantin Goldin [29/Nov/06 07:38 PM]
Status Waiting For Customer [ 10000 ] Waiting For Atlassian [ 10004 ]

Change by Michelle de Guzman [03/Dec/06 09:22 PM]
Attachment test.csv [ 24518 ]

Change by Michelle de Guzman [03/Dec/06 09:22 PM]
Attachment import_comma-fixed.csv [ 24635 ]

Change by Michelle de Guzman [03/Dec/06 09:27 PM]
Status Waiting For Atlassian [ 10004 ] Waiting For Customer [ 10000 ]

[ Permlink | Delete | « Hide ]
Michelle de Guzman [03/Dec/06 09:27 PM]
Hi Konstantin,

The problems were these entries below:

When it is turned on; large HTTP requests ("large" means that WS-Engine gets them not as a single chunk; but as many consequent ...
This was then changed to: "When it is turned on; large HTTP requests ('large' means that WS-Engine gets them not as a single chunk; but as many consequent ...". It was having issues with double quotes and single quotes.

This line in your CSV also needed to be changed due to the same reason:
Enable to specify wheter a specific pattern defense should be enabled upon the Request or Response: filterDirection="in" or "out...
It then needed to be changed to: "Enable to specify wheter a specific pattern defense should be enabled upon the Request or Response: filterDirection='in' or 'out'..."

I deleted the other csv file as it was incomplete and re-attached the fixed one that should work for you called import_comma-fixed.csv.

Please let us know how that works for you.

-
Cheers,
Michelle
[ Show » ]
Michelle de Guzman [03/Dec/06 09:27 PM] Hi Konstantin, The problems were these entries below: When it is turned on; large HTTP requests ("large" means that WS-Engine gets them not as a single chunk; but as many consequent ... This was then changed to: "When it is turned on; large HTTP requests ('large' means that WS-Engine gets them not as a single chunk; but as many consequent ...". It was having issues with double quotes and single quotes. This line in your CSV also needed to be changed due to the same reason: Enable to specify wheter a specific pattern defense should be enabled upon the Request or Response: filterDirection="in" or "out... It then needed to be changed to: "Enable to specify wheter a specific pattern defense should be enabled upon the Request or Response: filterDirection='in' or 'out'..." I deleted the other csv file as it was incomplete and re-attached the fixed one that should work for you called import_comma-fixed.csv. Please let us know how that works for you. - Cheers, Michelle

[ Permlink | Delete | « Hide ]
Konstantin Goldin [04/Dec/06 12:22 PM]
Michelle,

Thank you for this analysis, I will cleanse future bug dumps, and
replace ' with ". However, this is a bug, so, while hotfix is not
necessary at this time, I expect this to be fixed in the next patch or
maintenance release.

Please let me know what is a bug # tracking this case, and what release
is it targeted for.

Konstantin
[ Show » ]
Konstantin Goldin [04/Dec/06 12:22 PM] Michelle, Thank you for this analysis, I will cleanse future bug dumps, and replace ' with ". However, this is a bug, so, while hotfix is not necessary at this time, I expect this to be fixed in the next patch or maintenance release. Please let me know what is a bug # tracking this case, and what release is it targeted for. Konstantin

Change by Konstantin Goldin [04/Dec/06 12:22 PM]
Status Waiting For Customer [ 10000 ] Waiting For Atlassian [ 10004 ]

Change by Michelle de Guzman [05/Dec/06 04:39 PM]
Status Waiting For Atlassian [ 10004 ] Waiting For Customer [ 10000 ]

[ Permlink | Delete | « Hide ]
Michelle de Guzman [05/Dec/06 04:39 PM]
Hi Konstantin,

There are currently no bugs raised for this at present so would it be possible for you to raise this as one on http://jira.atlassian.com so that our developers are aware of it?

You might want to reference this support issue number to them as well.

Thanks,
Michelle
[ Show » ]
Michelle de Guzman [05/Dec/06 04:39 PM] Hi Konstantin, There are currently no bugs raised for this at present so would it be possible for you to raise this as one on http://jira.atlassian.com so that our developers are aware of it? You might want to reference this support issue number to them as well. Thanks, Michelle