Currently, when deactivating a managed account (https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/) a default email is sent to that user and it's not possible to customize or disable that email.

Suggested Solution

This suggestion is for allowing organization administrators to customize or opt-out of this email notification.

• Email template should list all Cloud sites/services the user has lost access to
• The option to hide org. admin email addresses - as in larger companies, org. admins might not want their email address exposed to end users. Instead offer a configurable "Reactivate" option which sends a request to the org. admins for action
• Customize notification email text

Workaround

If a user has an active Atlassian Access subscription and user provisioning configured, then disabling users via the user provisioning API does not trigger emails to go to end users.

When a workaround for users without user provisioning becomes available, this feature request will be updated.