Details
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Suggestion
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Resolution: Unresolved
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None
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None
Description
Problem Definition
When an end user attempts to update their email, it's possible to receive an error.
The error message is generic and doesn't describe the problem:
"We couldn't save your email change. Please try again".
The error suggests that the email couldn't be saved for an unspecified reason and doesn't provide insight into the actual issue.
Suggested Solution
Provide more context into the error. We want a more verbose description of the error.
- List more details about the error.
- Could the email be sent?
- Is this an email configuration issue?
- Does the user have sufficient permissions?