Details
-
Bug
-
Resolution: Fixed
-
High
-
6.0, 1000.15.0, 5.10.8
-
17
-
Severity 1 - Critical
-
Description
NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Summary
When you access a Space, the sidebar is blank and Space Tools is missing.
This message is seen in the logs
2017-02-01 11:31:42,989 ERROR [ajp-nio-8009-exec-121] [plugin.descriptor.web.ConfluenceWebInterfaceManager] getHtml Failed to render web panel: com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel@40857e64
-- url: /display/KEY/Page | page: 4260294 | traceId: 5589811101dedf7a | userName: username | referer: https://confluence.company.com/spacedirectory/view.action | action: viewpage
java.lang.RuntimeException: Entities can only be used with a single EntityManager instance
Environment
Confluence 1000.27.0
Steps to Reproduce
- Be on a instance with duplicate entry in AO_187CCC_SIDEBAR_LINK table (unknown how to reproduce this step)
- Access a Space
- The sidebar is showing blank and Space Tools is missing
Expected Results
- Confluence Sidebar and Space Tools should be visible
Actual Results
- Confluence Sidebar is blank and Space Tools is missing
Resolution
- Verify if there is a Duplicate Entry in "AO_187CCC_SIDEBAR_LINK"
select * from "AO_187CCC_SIDEBAR_LINK" where "CATEGORY" = 'ADVANCED' AND "SPACE_KEY"='{SPACEKEY}';
select * from "AO_187CCC_SIDEBAR_LINK" where "CATEGORY" = 'MAIN' AND "SPACE_KEY"='{SPACEKEY}';
- Once duplicate entry is identified, delete the duplicate entry by running the command:
delete from "AO_187CCC_SIDEBAR_LINK" where "ID" = {ID of the duplicate entry};
- Flush cache
Note: Don't forget to backup the database
Attachments
Issue Links
- causes
-
CONFCLOUD-53501 Side Bar Empty in space created in Documentation theme with Anonymous access
- Closed
- duplicates
-
CONFCLOUD-53501 Side Bar Empty in space created in Documentation theme with Anonymous access
- Closed
- relates to
-
CONFCLOUD-41425 Confluence Sidebar is blank and Space Tools is missing on some instances
- Closed