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Bug
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Resolution: Fixed
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Highest
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5.8.14, 6.1.4, 6.4.3, 6.7.2, 7.4.1, 7.8.3
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28
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Severity 2 - Major
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9
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Steps to reproduce - Part 1.
- Create a page in confluence
- Add some text, natural english would be good. Make it of a decent length
- Save the page
- Get a new tab and open the same page again.
- Note: you should now have two tabs with the same page
- Pick one tab and edit the page.
- Add the letter 'e' to the page somewhere
- Save the document
- Go to the other tab, don't refresh and select a random letter 'e' from the text
- Once selected choose to insert an inline comment
- type text
- Click to save
- Observe strange error message
This will work with words as well. The key is that you need to add a new instance of something so that more than one exists on the page. The root cause seems to be that inline comments don't take into consideration that content might have changed the page in some way. If data it sends to the server doesn't match what the server has then you'll see this message.
Steps to reproduce - Part 2
- Create a confluence page
- Insert a Jira issue macro, have it display as a table with a summary etc
- Add some content underneath the macro that uses some of the same words as are in the issue
- save the page
- Select one of the letters, words or phrases in the page that also exists in the Jira issue.
- Try to insert an inline comment
- Observe failure message
Original Description
Original steps to reproduce:
1. Create a new page.
2. Import a word document.
3. Mark some plaintext (no macro or user mention visible) and create an inline comment.
4. Save the page.
Other reported steps:
1. Insert a link into a page
2. Add inline comments to an individual word, or word fragment (not multiple words). The highlighted copy should be anywhere on the page above the link
Customers have also reported seeing this issue without having added links or imported documents to their page.
Expected Results:
Comment should be saved.
Actual Results:
The following alert shows up and the comment is not saved.
Alert:
We can't add your inline comment; the section you highlighted may contain a macro or user mention. Try highlighting plain text.
Note: Even if I retype the affected word ("West-Balkan") in another part of the page, the result is still the same.
- is duplicated by
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CONFSERVER-45629 inline comment using a word that is being used in the header of a table or a macro, doesn't work
- Closed
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CONFSERVER-52506 Unable to add an inline comment, not sure why
- Closed
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CONFSERVER-55270 Users cannot create inline comments on a text that has been previously used in a table header
- Closed
- is related to
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CONFSERVER-36415 Inline comment is broken if a page contains a link to another page
- Closed
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CONFSERVER-39744 Using emoji on a page disables inline commenting
- Closed
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CONFSERVER-68024 Cannot add inline comment in a header which have same content with panel header
- Closed
- relates to
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CONFSERVER-57800 Inline comment is broken if a page contains a hidden Page Properties Macro and/or anchor link
- Closed
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CONFSERVER-40020 Unable to add Inline comment (plain text)
- Closed
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CONFSERVER-55270 Users cannot create inline comments on a text that has been previously used in a table header
- Closed
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CONFSERVER-55653 Issue link is not added when created from a word inside of a table cell which has the same pattern as a table header
- Long Term Backlog
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CONFSERVER-58278 Unable to add an inline comment on a text that has strikethrough format
- Long Term Backlog
- mentioned in
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