Details
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Bug
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Resolution: Support Request
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Medium
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None
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3.2
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None
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Confluence Information
System Date Monday, 06 Sep 2010
System Time 18:23:23
Uptime 4 days, 5 hours, 27 minutes, 50 seconds
Confluence Version 3.2
Build Number 1810
Server Base Url http://confluence.micketts.co.uk
Confluence Home /store/confluence
Server ID BCJ8-2BX5-J13C-WR1E
Support Entitlement Number 2028317
Daily XML Backup DisabledJava Runtime Environment
Operating System Linux 2.6.31.5-127.fc12.x86_64
OS Architecture amd64
Application Server Apache Tomcat/6.0.14
Servlet Version 2.5
Java Version 1.5.0_11
Java Vendor Sun Microsystems Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 1.5.0_11-b03
Java Runtime Java(TM) 2 Runtime Environment, Standard Edition
Java VM Java HotSpot(TM) 64-Bit Server VM
Java Runtime Arguments -Xms256m -Xmx512m -XX:MaxPermSize=256m -Djava.awt.headless=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/confluence/conf/logging.properties -Djava.endorsed.dirs=/confluence/endorsed -Dcatalina.base=/confluence -Dcatalina.home=/confluence -Djava.io.tmpdir=/confluence/temp
Application Server Working Directory /root
Temp Directory /confluence/temp
User Name root
System Language en
System Timezone Europe/London
System Favourite Colour Heliotrope
Filesystem Encoding UTF-8Java VM Memory Statistics
Heap Memory
[Used Memory (66 %)] [Free Memory (34 %)]
34 % Free
Maximum Heap Size 494 MB
Total Allocated Memory 494 MB
Used Memory 327 MB
Free Allocated Memory 167 MB
Total Free Memory 167 MB
Permanent Generation Memory
[Used Memory (41 %)] [Free Memory (59 %)]
59 % Free
Maximum PermGen 256 MB
Used PermGen 104 MBDatabase Information
Database name MySQL
Database version 5.1.39
Database Dialect com.atlassian.hibernate.dialect.MySQLDialect
Database Driver Name com.mysql.jdbc.Driver
Database Driver Version 5.1
Database Connection URL jdbc:mysql://localhost/confluence?autoReconnect=true
Database Connection Transaction Isolation Repeatable read
Database Latency 1Confluence Usage
Total Spaces 12
Global Spaces 12
Personal Spaces 0
Content (All Versions) 720
Content (Current Versions) 281
Local Users 2
Local Groups 2
Search Index Size 662
Modification
Modified osuser.xml, atlassian-user.xml
Removed No files removedPlugins
Name Version Vendor Enabled or Disabled
Advanced Macros 1.6.8 Atlassian Enabled
Apache HttpClient OSGi bundle 4.0 Apache Software Foundation Enabled
Apache HttpCore OSGi bundle 4.0 Apache Software Foundation Enabled
Atlassian Gadgets API 2.0.2.2 Atlassian Enabled
Atlassian Gadgets OAuth Service Provider Plugin 2.0.2.2 Atlassian Enabled
Atlassian Gadgets SPI 2.0.2.2 Atlassian Enabled
Atlassian OAuth API 1.0.12 Atlassian Enabled
Atlassian OAuth Consumer SAL SPI Implementation 1.0.12 Atlassian Enabled
Atlassian OAuth Consumer SPI 1.0.12 Atlassian Enabled
Atlassian OAuth Service Provider SAL SPI Implementation 1.0.12 Atlassian Enabled
Atlassian OAuth Service Provider SPI 1.0.12 Atlassian Enabled
Atlassian REST - Module Types 1.1.0.beta6 Atlassian Enabled
Atlassian Template Renderer API 1.0.3 Atlassian Enabled
Atlassian Template Renderer Velocity 1.6 Plugin 1.0.3 Atlassian Enabled
Atlassian Templates Import Framework 0.4 Atlassian Enabled
Atlassian Templates: Default Package 0.3 Atlassian Enabled
Atlassian UI Plugin 2.0.7 Atlassian Pty Ltd Enabled
Attachment Extractors 1.1 Atlassian Pty Ltd Enabled
BND Library 0.0.255 aQute SARL http://www.aQute.biz Enabled
Basic Macros 1.4 Atlassian Pty Ltd Enabled
Chart Plugin 1.15 Atlassian Enabled
Classic Left Navigation Theme 2.11 Atlassian Enabled
Clickr Theme 2.8 Atlassian Pty Ltd Enabled
Code Macro 1.5 Atlassian Pty Ltd Enabled
Compatibility Macros 1.6 Atlassian Pty Ltd Disabled
Confluence Activity Stream Plugin 3.1 Atlassian Enabled
Confluence Atlassian Plugin Repository 2.1.7 Adaptavist.com Ltd Enabled
Confluence Attachments Plugin 2.17 Atlassian Enabled
Confluence Blogging RPC Plugin 1.2.4 Atlassian Pty Ltd Enabled
Confluence Contributors Plugin 1.2.5 Atlassian Pty Ltd Enabled
Confluence Drag and Drop Plugin 1.0.5 Atlassian Enabled
Confluence HTML Macros 1.8.1 Atlassian Enabled
Confluence Legacy Web Resources 1.0 Atlassian Software Systems Pty Ltd Enabled
Confluence LinkBrowser 3.2 Atlassian Enabled
Confluence PDF Export 1.6 (unknown) Enabled
Confluence REST API 3.2 Atlassian Software Enabled
Confluence Remote API 3.2 Atlassian Software Systems Enabled
Confluence SAL Plugin 3.2 Atlassian Software Systems Enabled
Confluence Thread Dump Plugin 1.2.1 Atlassian Enabled
Confluence Usage Stats 0.12 Atlassian Enabled
Dashboard Actions 1.8 Atlassian Pty Ltd Enabled
Dashboard Macros 1.13 Atlassian Pty Ltd Enabled
Documentation Theme 1.0.7 Atlassian Enabled
Dynamic Task List 2 Plugin 3.2.5.1 Atlassian Enabled
Easy Reader Theme 1.0.3 Atlassian Enabled
Excel Plugin 3.6.0 Bob Swift and other contributors Enabled
French language pack 1.20 Atlassian Software Systems Enabled
Gadgets Plugin 1.0.3 Atlassian Pty Ltd Enabled
German language pack 1.14 Atlassian Software Systems Enabled
Google Collections Bundle 1.0.0.rc1 Atlassian Pty Ltd Enabled
ICU4J 3.8.0.1 Atlassian Pty Ltd Enabled
IM Presence NG Plugin 2.6 Atlassian Pty Ltd Enabled
Information Macros 1.3 Atlassian Pty Ltd Enabled
JDOM DOM Processor 1.0.0 SpringSource Enabled
JIRA Macros 2.8.15 Atlassian Pty Ltd Enabled
JSON Library 20070829.0.0.1 Atlassian Pty Ltd Enabled
JSR 305 Annotations 1.0 Atlassian Pty Ltd Enabled
Java Concurrency in Practice Annotations 1.0.0 SpringSource Enabled
Layout Macros 1.5 Atlassian Enabled
Live Search Macros 2.11.1 Atlassian Enabled
Mail Page Plugin 1.9 Atlassian Disabled
Office Connector plugin 1.6 Atlassian Pty Ltd Enabled
Page Tree 1.15 Atlassian Enabled
Profile Macros 1.0 Atlassian Software Systems Enabled
ROME, RSS and atOM utilitiEs for Java 1.0 Sun Microsystems Enabled
SQL Plugin 4.0.1 Bob Swift Enabled
Shared Application Access Layer API 2.0.15 Atlassian Enabled
Social Bookmarking Plugin 1.3.1 Atlassian Pty Ltd Enabled
Table of Contents Plugin 2.4.11 CustomWare Asia Pacific Enabled
Tabular Metadata 2.9 Atlassian Pty Ltd Enabled
TinyMCE Editor Plugin 3.2 Atlassian Enabled
UWC Importer Admin Panel 1.2.1 Atlassian Software Systems Enabled
User Lister 2.4.4 Atlassian Pty Ltd Enabled
User Status 1.0 Atlassian Software Systems Enabled
WebDAV Plugin 2.4 Atlassian Pty Ltd Enabled
Widget Connector 1.3.2 Atlassian Enabled
atlassian-gadgets-shared-2.0.2.2.jar 0.0 (unknown) Disabled
confluence-imagesearchrenderer-plugin 1.1 Atlassian Enabled
instantsearch 1.0.12 ZFIN EnabledLicense Details
Support Entitlement Number 2028317
Server ID BCJ8-2BX5-J13C-WR1E
Clustered falseSystem Properties
sun.io.unicode.encoding UnicodeLittle
java.version 1.5.0_11
catalina.useNaming true
java.class.path
/confluence/bin/bootstrap.jar
/confluence/bin/commons-logging-api.jar
java.awt.graphicsenv sun.awt.X11GraphicsEnvironment
user.language en
catalina.home /confluence
package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.
sun.os.patch.level unknown
os.version 2.6.31.5-127.fc12.x86_64
java.specification.vendor Sun Microsystems Inc.
server.loader
sun.boot.class.path /usr/local/jdk1.5.0_11/jre/lib/rt.jar
/usr/local/jdk1.5.0_11/jre/lib/i18n.jar
/usr/local/jdk1.5.0_11/jre/lib/sunrsasign.jar
/usr/local/jdk1.5.0_11/jre/lib/jsse.jar
/usr/local/jdk1.5.0_11/jre/lib/jce.jar
/usr/local/jdk1.5.0_11/jre/lib/charsets.jar
/usr/local/jdk1.5.0_11/jre/classes
java.class.version 49.0
file.encoding UTF-8
java.vm.version 1.5.0_11-b03
java.util.logging.manager org.apache.juli.ClassLoaderLogManager
java.io.tmpdir /confluence/temp
java.home /usr/local/jdk1.5.0_11/jre
user.name root
catalina.base /confluence
java.specification.name Java Platform API Specification
java.ext.dirs /usr/local/jdk1.5.0_11/jre/lib/ext
common.loader ${catalina.home}/lib
${catalina.home}/lib/*.jar
java.util.logging.config.file /confluence/conf/logging.properties
java.vm.info mixed mode
sun.arch.data.model 64
java.vm.specification.name Java Virtual Machine Specification
java.vm.specification.version 1.0
sun.cpu.endian little
sun.management.compiler HotSpot 64-Bit Server Compiler
path.separator :
java.vm.name Java HotSpot(TM) 64-Bit Server VM
user.country US
shared.loader
tomcat.util.buf.StringCache.byte.enabled true
user.timezone Europe/London
file.separator /
package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans.
os.arch amd64
sun.boot.library.path /usr/local/jdk1.5.0_11/jre/lib/amd64
file.encoding.pkg sun.io
java.awt.headless true
line.separator
java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi
java.vm.vendor Sun Microsystems Inc.
os.name Linux
java.naming.factory.url.pkgs org.apache.naming
java.vendor.url http://java.sun.com/
java.awt.printerjob sun.print.PSPrinterJob
sun.jnu.encoding UTF-8
java.vm.specification.vendor Sun Microsystems Inc.
java.naming.factory.initial org.apache.naming.java.javaURLContextFactory
sun.java.launcher SUN_STANDARD
java.runtime.name Java(TM) 2 Runtime Environment, Standard Edition
java.endorsed.dirs /confluence/endorsed
java.runtime.version 1.5.0_11-b03
sun.cpu.isalist
java.library.path /usr/local/jdk1.5.0_11/jre/lib/amd64/server
/usr/local/jdk1.5.0_11/jre/lib/amd64
/usr/local/jdk1.5.0_11/jre/../lib/amd64
user.dir /root
user.home /root
java.vendor Sun Microsystems Inc.
java.specification.version 1.5Installed Languages
de (DE)
en (GB)
fr (FR)Confluence Information System Date Monday, 06 Sep 2010 System Time 18:23:23 Uptime 4 days, 5 hours, 27 minutes, 50 seconds Confluence Version 3.2 Build Number 1810 Server Base Url http://confluence.micketts.co.uk Confluence Home /store/confluence Server ID BCJ8-2BX5-J13C-WR1E Support Entitlement Number 2028317 Daily XML Backup Disabled Java Runtime Environment Operating System Linux 2.6.31.5-127.fc12.x86_64 OS Architecture amd64 Application Server Apache Tomcat/6.0.14 Servlet Version 2.5 Java Version 1.5.0_11 Java Vendor Sun Microsystems Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 1.5.0_11-b03 Java Runtime Java(TM) 2 Runtime Environment, Standard Edition Java VM Java HotSpot(TM) 64-Bit Server VM Java Runtime Arguments -Xms256m -Xmx512m -XX:MaxPermSize=256m -Djava.awt.headless=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/confluence/conf/logging.properties -Djava.endorsed.dirs=/confluence/endorsed -Dcatalina.base=/confluence -Dcatalina.home=/confluence -Djava.io.tmpdir=/confluence/temp Application Server Working Directory /root Temp Directory /confluence/temp User Name root System Language en System Timezone Europe/London System Favourite Colour Heliotrope Filesystem Encoding UTF-8 Java VM Memory Statistics Heap Memory [Used Memory (66 %)] [Free Memory (34 %)] 34 % Free Maximum Heap Size 494 MB Total Allocated Memory 494 MB Used Memory 327 MB Free Allocated Memory 167 MB Total Free Memory 167 MB Permanent Generation Memory [Used Memory (41 %)] [Free Memory (59 %)] 59 % Free Maximum PermGen 256 MB Used PermGen 104 MB Database Information Database name MySQL Database version 5.1.39 Database Dialect com.atlassian.hibernate.dialect.MySQLDialect Database Driver Name com.mysql.jdbc.Driver Database Driver Version 5.1 Database Connection URL jdbc:mysql://localhost/confluence?autoReconnect=true Database Connection Transaction Isolation Repeatable read Database Latency 1 Confluence Usage Total Spaces 12 Global Spaces 12 Personal Spaces 0 Content (All Versions) 720 Content (Current Versions) 281 Local Users 2 Local Groups 2 Search Index Size 662 Modification Modified osuser.xml, atlassian-user.xml Removed No files removed Plugins Name Version Vendor Enabled or Disabled Advanced Macros 1.6.8 Atlassian Enabled Apache HttpClient OSGi bundle 4.0 Apache Software Foundation Enabled Apache HttpCore OSGi bundle 4.0 Apache Software Foundation Enabled Atlassian Gadgets API 2.0.2.2 Atlassian Enabled Atlassian Gadgets OAuth Service Provider Plugin 2.0.2.2 Atlassian Enabled Atlassian Gadgets SPI 2.0.2.2 Atlassian Enabled Atlassian OAuth API 1.0.12 Atlassian Enabled Atlassian OAuth Consumer SAL SPI Implementation 1.0.12 Atlassian Enabled Atlassian OAuth Consumer SPI 1.0.12 Atlassian Enabled Atlassian OAuth Service Provider SAL SPI Implementation 1.0.12 Atlassian Enabled Atlassian OAuth Service Provider SPI 1.0.12 Atlassian Enabled Atlassian REST - Module Types 1.1.0.beta6 Atlassian Enabled Atlassian Template Renderer API 1.0.3 Atlassian Enabled Atlassian Template Renderer Velocity 1.6 Plugin 1.0.3 Atlassian Enabled Atlassian Templates Import Framework 0.4 Atlassian Enabled Atlassian Templates: Default Package 0.3 Atlassian Enabled Atlassian UI Plugin 2.0.7 Atlassian Pty Ltd Enabled Attachment Extractors 1.1 Atlassian Pty Ltd Enabled BND Library 0.0.255 aQute SARL http://www.aQute.biz Enabled Basic Macros 1.4 Atlassian Pty Ltd Enabled Chart Plugin 1.15 Atlassian Enabled Classic Left Navigation Theme 2.11 Atlassian Enabled Clickr Theme 2.8 Atlassian Pty Ltd Enabled Code Macro 1.5 Atlassian Pty Ltd Enabled Compatibility Macros 1.6 Atlassian Pty Ltd Disabled Confluence Activity Stream Plugin 3.1 Atlassian Enabled Confluence Atlassian Plugin Repository 2.1.7 Adaptavist.com Ltd Enabled Confluence Attachments Plugin 2.17 Atlassian Enabled Confluence Blogging RPC Plugin 1.2.4 Atlassian Pty Ltd Enabled Confluence Contributors Plugin 1.2.5 Atlassian Pty Ltd Enabled Confluence Drag and Drop Plugin 1.0.5 Atlassian Enabled Confluence HTML Macros 1.8.1 Atlassian Enabled Confluence Legacy Web Resources 1.0 Atlassian Software Systems Pty Ltd Enabled Confluence LinkBrowser 3.2 Atlassian Enabled Confluence PDF Export 1.6 (unknown) Enabled Confluence REST API 3.2 Atlassian Software Enabled Confluence Remote API 3.2 Atlassian Software Systems Enabled Confluence SAL Plugin 3.2 Atlassian Software Systems Enabled Confluence Thread Dump Plugin 1.2.1 Atlassian Enabled Confluence Usage Stats 0.12 Atlassian Enabled Dashboard Actions 1.8 Atlassian Pty Ltd Enabled Dashboard Macros 1.13 Atlassian Pty Ltd Enabled Documentation Theme 1.0.7 Atlassian Enabled Dynamic Task List 2 Plugin 3.2.5.1 Atlassian Enabled Easy Reader Theme 1.0.3 Atlassian Enabled Excel Plugin 3.6.0 Bob Swift and other contributors Enabled French language pack 1.20 Atlassian Software Systems Enabled Gadgets Plugin 1.0.3 Atlassian Pty Ltd Enabled German language pack 1.14 Atlassian Software Systems Enabled Google Collections Bundle 1.0.0.rc1 Atlassian Pty Ltd Enabled ICU4J 3.8.0.1 Atlassian Pty Ltd Enabled IM Presence NG Plugin 2.6 Atlassian Pty Ltd Enabled Information Macros 1.3 Atlassian Pty Ltd Enabled JDOM DOM Processor 1.0.0 SpringSource Enabled JIRA Macros 2.8.15 Atlassian Pty Ltd Enabled JSON Library 20070829.0.0.1 Atlassian Pty Ltd Enabled JSR 305 Annotations 1.0 Atlassian Pty Ltd Enabled Java Concurrency in Practice Annotations 1.0.0 SpringSource Enabled Layout Macros 1.5 Atlassian Enabled Live Search Macros 2.11.1 Atlassian Enabled Mail Page Plugin 1.9 Atlassian Disabled Office Connector plugin 1.6 Atlassian Pty Ltd Enabled Page Tree 1.15 Atlassian Enabled Profile Macros 1.0 Atlassian Software Systems Enabled ROME, RSS and atOM utilitiEs for Java 1.0 Sun Microsystems Enabled SQL Plugin 4.0.1 Bob Swift Enabled Shared Application Access Layer API 2.0.15 Atlassian Enabled Social Bookmarking Plugin 1.3.1 Atlassian Pty Ltd Enabled Table of Contents Plugin 2.4.11 CustomWare Asia Pacific Enabled Tabular Metadata 2.9 Atlassian Pty Ltd Enabled TinyMCE Editor Plugin 3.2 Atlassian Enabled UWC Importer Admin Panel 1.2.1 Atlassian Software Systems Enabled User Lister 2.4.4 Atlassian Pty Ltd Enabled User Status 1.0 Atlassian Software Systems Enabled WebDAV Plugin 2.4 Atlassian Pty Ltd Enabled Widget Connector 1.3.2 Atlassian Enabled atlassian-gadgets-shared-2.0.2.2.jar 0.0 (unknown) Disabled confluence-imagesearchrenderer-plugin 1.1 Atlassian Enabled instantsearch 1.0.12 ZFIN Enabled License Details Support Entitlement Number 2028317 Server ID BCJ8-2BX5-J13C-WR1E Clustered false System Properties sun.io.unicode.encoding UnicodeLittle java.version 1.5.0_11 catalina.useNaming true java.class.path /confluence/bin/bootstrap.jar /confluence/bin/commons-logging-api.jar java.awt.graphicsenv sun.awt.X11GraphicsEnvironment user.language en catalina.home /confluence package.definition sun.,java.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper. sun.os.patch.level unknown os.version 2.6.31.5-127.fc12.x86_64 java.specification.vendor Sun Microsystems Inc. server.loader sun.boot.class.path /usr/local/jdk1.5.0_11/jre/lib/rt.jar /usr/local/jdk1.5.0_11/jre/lib/i18n.jar /usr/local/jdk1.5.0_11/jre/lib/sunrsasign.jar /usr/local/jdk1.5.0_11/jre/lib/jsse.jar /usr/local/jdk1.5.0_11/jre/lib/jce.jar /usr/local/jdk1.5.0_11/jre/lib/charsets.jar /usr/local/jdk1.5.0_11/jre/classes java.class.version 49.0 file.encoding UTF-8 java.vm.version 1.5.0_11-b03 java.util.logging.manager org.apache.juli.ClassLoaderLogManager java.io.tmpdir /confluence/temp java.home /usr/local/jdk1.5.0_11/jre user.name root catalina.base /confluence java.specification.name Java Platform API Specification java.ext.dirs /usr/local/jdk1.5.0_11/jre/lib/ext common.loader ${catalina.home}/lib ${catalina.home}/lib/*.jar java.util.logging.config.file /confluence/conf/logging.properties java.vm.info mixed mode sun.arch.data.model 64 java.vm.specification.name Java Virtual Machine Specification java.vm.specification.version 1.0 sun.cpu.endian little sun.management.compiler HotSpot 64-Bit Server Compiler path.separator : java.vm.name Java HotSpot(TM) 64-Bit Server VM user.country US shared.loader tomcat.util.buf.StringCache.byte.enabled true user.timezone Europe/London file.separator / package.access sun.,org.apache.catalina.,org.apache.coyote.,org.apache.tomcat.,org.apache.jasper.,sun.beans. os.arch amd64 sun.boot.library.path /usr/local/jdk1.5.0_11/jre/lib/amd64 file.encoding.pkg sun.io java.awt.headless true line.separator java.vendor.url.bug http://java.sun.com/cgi-bin/bugreport.cgi java.vm.vendor Sun Microsystems Inc. os.name Linux java.naming.factory.url.pkgs org.apache.naming java.vendor.url http://java.sun.com/ java.awt.printerjob sun.print.PSPrinterJob sun.jnu.encoding UTF-8 java.vm.specification.vendor Sun Microsystems Inc. java.naming.factory.initial org.apache.naming.java.javaURLContextFactory sun.java.launcher SUN_STANDARD java.runtime.name Java(TM) 2 Runtime Environment, Standard Edition java.endorsed.dirs /confluence/endorsed java.runtime.version 1.5.0_11-b03 sun.cpu.isalist java.library.path /usr/local/jdk1.5.0_11/jre/lib/amd64/server /usr/local/jdk1.5.0_11/jre/lib/amd64 /usr/local/jdk1.5.0_11/jre/../lib/amd64 user.dir /root user.home /root java.vendor Sun Microsystems Inc. java.specification.version 1.5 Installed Languages de (DE) en (GB) fr (FR)
Description
Initial log in attempts do not accept username:/password combination. The message "Sorry, your username and password are incorrect. Please try again." is displayed.
When waiting for around 15 minutes and trying again, login is successful, and normal operations are possible. Seems to be some kind of session problem, but I can't work out why. The issue appears to affect new browser sessions only - once a login has been accepted, it will continue to work until the PC is rebooted, or access is attempted through a different browser or PC.
I am running my Confluence server on a standalone Linux (Fedora 12 x86/64) machine, using a shared Jira user database - My Jira app is running v4.1.1#522 on a separate Fedora 11 i386 machine, with the following Database:
Database version 5.0.51a-log
Database driver MySQL-AB JDBC Driver mysql-connector-java-5.1.10 ( Revision: ${svn.Revision} )
I am using Apache 2.2.13 for the front end, and forwarding traffic to both applications using ModJk.
I do not experience any difficulties at all logging into Jira.