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Type: Bug
Resolution: Timed out
Priority: Low
Component/s: Page - Restrictions and Permissions (UI)
Labels:

Support reference count:
34
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Summary

All users with Confluence Application Access get a "Not Permitted" error when navigating to Confluence Cloud.

Environment

New Confluence Cloud Site

Steps to Reproduce

Create a Confluence Cloud site (could be with or without JIRA)
Create a user with Application Access to Confluence
Login with user
Navigate to instance.atlassian.net/wiki

Expected Results:

Confluence Dashboard loads normally as user has Application Access and belongs to the confluence-users group that is granted Global Permission to view Confluence by default.

Actual Results

The user is shown a "Not Permitted" error.
Confluence logs show:

INFO [ajp-bio-127.0.0.101-8009-exec-8] [embedded.admin.list.DirectoriesController] sync User directory synchronisation requested: [ Crowd Repository ], type: [ CROWD ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 65537 ] starting
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 65537 ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 65537 ] was not completed, falling back to a full synchronisation
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 65537 ] was not successful, attempting FULL
INFO [scheduler_Worker-3] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteUsers found [ 2 ] remote users in [ 67 ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned and compared [ 2 ] users for delete in DB cache in [ 1ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned for deleted users in [ 2ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanning [ 2 ] users to add or update
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers scanned and compared [ 2 ] users for update in DB cache in [ 2ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers synchronised [ 2 ] users in [ 2ms ]
INFO [scheduler_Worker-3] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteGroups found [ 15 ] remote groups in [ 59 ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedGroupsNotIn scanned and compared [ 15 ] groups for delete in DB cache in [ 1ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedGroups scanning [ 15 ] groups to add or update
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] findGroupsToUpdate scanned and compared [ 15 ] groups for update in DB cache in [ 1ms ]
WARN [scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions SQL Error: 0, SQLState: 23505
[scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Batch entry 0 insert into cwd_group (group_name, lower_group_name, active, local, created_date, updated_date, description, group_type, directory_id, id) values ('administrators', 'administrators', 'T', 'F', '2015-09-24 01:56:49.073000 -04:00:00', '2015-09-24 01:56:49.073000 -04:00:00', 'Grants access to all applications and their administration features (excluding Site administration)', 'GROUP', 65537, 688324) was aborted.  Call getNextException to see the cause.
WARN [scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions SQL Error: 0, SQLState: 23505
[scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions ERROR: duplicate key value violates unique constraint "cwd_group_name_dir_id"
WARN [scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions SQL Error: 0, SQLState: 23505
[scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Batch entry 0 insert into cwd_group (group_name, lower_group_name, active, local, created_date, updated_date, description, group_type, directory_id, id) values ('administrators', 'administrators', 'T', 'F', '2015-09-24 01:56:49.073000 -04:00:00', '2015-09-24 01:56:49.073000 -04:00:00', 'Grants access to all applications and their administration features (excluding Site administration)', 'GROUP', 65537, 688324) was aborted.  Call getNextException to see the cause.
WARN [scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions SQL Error: 0, SQLState: 23505
[scheduler_Worker-3] [sf.hibernate.util.JDBCExceptionReporter] logExceptions ERROR: duplicate key value violates unique constraint "cwd_group_name_dir_id"
[scheduler_Worker-3] [sf.hibernate.impl.SessionImpl] execute Could not synchronize database state with session
WARN [scheduler_Worker-3] [persistence.hibernate.batch.AbstractBatchProcessor] processBatch batch failed falling back to individual processing
java.lang.RuntimeException: could not flush session
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.flushSession(Hibernate2BatchProcessor.java:178)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.commitTransaction(Hibernate2BatchProcessor.java:115)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.afterProcessBatch(Hibernate2BatchProcessor.java:46)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.processBatch(AbstractBatchProcessor.java:159)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.execute(AbstractBatchProcessor.java:132)
	at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.addAll(HibernateGroupDao.java:135)
	at com.atlassian.confluence.user.crowd.CachedCrowdGroupDao.addAll(CachedCrowdGroupDao.java:144)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.sun.proxy.$Proxy113.addAll(Unknown Source)
	at com.atlassian.crowd.directory.CachingDirectory.addAllGroups(CachingDirectory.java:115)
	at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.addGroups(DbCachingRemoteChangeOperations.java:569)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.atlassian.crowd.directory.$Proxy1723.addGroups(Unknown Source)
	at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedGroups(DirectoryCacheImplUsingChangeOperations.java:90)
	at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllGroups(RemoteDirectoryCacheRefresher.java:114)
	at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:91)
	at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:67)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
	at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
	at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
	at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$311(ConfluenceQuartzThreadPool.java:19)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$$Lambda$170/31222255.run(Unknown Source)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: net.sf.hibernate.exception.ConstraintViolationException: could not insert: [com.atlassian.crowd.model.group.InternalGroup#688338]
	at net.sf.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:62)
	at net.sf.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:29)
	at net.sf.hibernate.persister.AbstractEntityPersister.convert(AbstractEntityPersister.java:1331)
	at net.sf.hibernate.persister.EntityPersister.insert(EntityPersister.java:472)
	at net.sf.hibernate.persister.EntityPersister.insert(EntityPersister.java:436)
	at net.sf.hibernate.impl.ScheduledInsertion.execute(ScheduledInsertion.java:37)
	at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2476)
	at net.sf.hibernate.impl.SessionImpl.executeAll(SessionImpl.java:2462)
	at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2419)
	at net.sf.hibernate.impl.SessionImpl.flush(SessionImpl.java:2288)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.flushSession(Hibernate2BatchProcessor.java:174)
	... 48 more
Caused by: java.sql.BatchUpdateException: Batch entry 0 insert into cwd_group (group_name, lower_group_name, active, local, created_date, updated_date, description, group_type, directory_id, id) values ('administrators', 'administrators', 'T', 'F', '2015-09-24 01:56:49.073000 -04:00:00', '2015-09-24 01:56:49.073000 -04:00:00', 'Grants access to all applications and their administration features (excluding Site administration)', 'GROUP', 65537, 688324) was aborted.  Call getNextException to see the cause.
	at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handleError(AbstractJdbc2Statement.java:2746)
	at org.postgresql.core.v3.QueryExecutorImpl$1.handleError(QueryExecutorImpl.java:457)
	at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1887)
	at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:405)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdbc2Statement.java:2893)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at net.sf.hibernate.impl.BatchingBatcher.doExecuteBatch(BatchingBatcher.java:54)
	at net.sf.hibernate.impl.BatchingBatcher.addToBatch(BatchingBatcher.java:34)
	at net.sf.hibernate.persister.EntityPersister.insert(EntityPersister.java:462)
	... 55 more
caused by:
org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "cwd_group_name_dir_id"
	at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2157)
	at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1886)
	at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:405)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.executeBatch(AbstractJdbc2Statement.java:2893)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeBatch(DelegatingStatement.java:297)
	at net.sf.hibernate.impl.BatchingBatcher.doExecuteBatch(BatchingBatcher.java:54)
	at net.sf.hibernate.impl.BatchingBatcher.addToBatch(BatchingBatcher.java:34)
	at net.sf.hibernate.persister.EntityPersister.insert(EntityPersister.java:462)
	at net.sf.hibernate.persister.EntityPersister.insert(EntityPersister.java:436)
	at net.sf.hibernate.impl.ScheduledInsertion.execute(ScheduledInsertion.java:37)
	at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2476)
	at net.sf.hibernate.impl.SessionImpl.executeAll(SessionImpl.java:2462)
	at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2419)
	at net.sf.hibernate.impl.SessionImpl.flush(SessionImpl.java:2288)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.flushSession(Hibernate2BatchProcessor.java:174)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.commitTransaction(Hibernate2BatchProcessor.java:115)
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.afterProcessBatch(Hibernate2BatchProcessor.java:46)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.processBatch(AbstractBatchProcessor.java:159)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.execute(AbstractBatchProcessor.java:132)
	at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.addAll(HibernateGroupDao.java:135)
	at com.atlassian.confluence.user.crowd.CachedCrowdGroupDao.addAll(CachedCrowdGroupDao.java:144)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.sun.proxy.$Proxy113.addAll(Unknown Source)
	at com.atlassian.crowd.directory.CachingDirectory.addAllGroups(CachingDirectory.java:115)
	at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.addGroups(DbCachingRemoteChangeOperations.java:569)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.atlassian.crowd.directory.$Proxy1723.addGroups(Unknown Source)
	at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedGroups(DirectoryCacheImplUsingChangeOperations.java:90)
	at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllGroups(RemoteDirectoryCacheRefresher.java:114)
	at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:91)
	at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:67)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
	at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
	at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
	at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$311(ConfluenceQuartzThreadPool.java:19)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$$Lambda$170/31222255.run(Unknown Source)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

...

truncated log. It repeats last error for every group. see full log attached to issue

....
[scheduler_Worker-3] [persistence.hibernate.batch.AbstractBatchProcessor] processIndividual Could not process class com.atlassian.crowd.model.group.InternalGroup: com.atlassian.crowd.model.group.InternalGroup@26bfb4[id=688338,name=site-admins,type=GROUP,active=true,description=Grants access to all applications, their administration features and Site administration, which includes managing users and bills,lowerName=site-admins,createdDate=Thu Sep 24 01:56:49 EDT 2015,updatedDate=Thu Sep 24 01:56:49 EDT 2015,directoryId=65537]
java.lang.RuntimeException: Confluence does not support individual processing
	at com.atlassian.crowd.embedded.hibernate2.batch.Hibernate2BatchProcessor.beforeProcessIndividual(Hibernate2BatchProcessor.java:58)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.processIndividual(AbstractBatchProcessor.java:182)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.processBatch(AbstractBatchProcessor.java:167)
	at com.atlassian.crowd.util.persistence.hibernate.batch.AbstractBatchProcessor.execute(AbstractBatchProcessor.java:132)
	at com.atlassian.crowd.embedded.hibernate2.HibernateGroupDao.addAll(HibernateGroupDao.java:135)
	at com.atlassian.confluence.user.crowd.CachedCrowdGroupDao.addAll(CachedCrowdGroupDao.java:144)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.sun.proxy.$Proxy113.addAll(Unknown Source)
	at com.atlassian.crowd.directory.CachingDirectory.addAllGroups(CachingDirectory.java:115)
	at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.addGroups(DbCachingRemoteChangeOperations.java:569)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:483)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at com.atlassian.crowd.directory.$Proxy1723.addGroups(Unknown Source)
	at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedGroups(DirectoryCacheImplUsingChangeOperations.java:90)
	at com.atlassian.crowd.directory.ldap.cache.RemoteDirectoryCacheRefresher.synchroniseAllGroups(RemoteDirectoryCacheRefresher.java:114)
	at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:91)
	at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:67)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
	at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
	at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
	at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$311(ConfluenceQuartzThreadPool.java:19)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$$Lambda$170/31222255.run(Unknown Source)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll The following groups could not be processed:
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll administrators
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll _no-one-at-all
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll atlassian-addons
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll _licensed-jira
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll confluence-users
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll balsamiq-mockups-editors
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll jira-developers
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll _licensed-confluence
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll jira-administrators
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll _licensed-fecru
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll _licensed-bamboo
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll jira-users
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll system-administrators
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll confluence-administrators
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll site-admins
INFO [scheduler_Worker-3] [crowd.embedded.hibernate2.HibernateGroupDao] addAll Please try to resolve any errors with these groups, and try again.
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: administrators
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: _no-one-at-all
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: atlassian-addons
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: _licensed-jira
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: confluence-users
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: balsamiq-mockups-editors
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: jira-developers
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: _licensed-confluence
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: jira-administrators
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: _licensed-fecru
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: _licensed-bamboo
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: jira-users
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: system-administrators
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: confluence-administrators
WARN [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] logFailures Could not add the following entity to the directory [ Crowd Internal Directory ]: site-admins
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addGroups added [ 0 ] groups successfully in [ 50ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedGroups synchronized [ 15 ] groups in [ 52ms ]
INFO [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 65537 ] in [ 198ms ]
[scheduler_Worker-3] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 65537 ].
com.atlassian.crowd.exception.OperationFailedException: Failed to synchronize directory group attributes for missing group: jira-administrators
	at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAllGroupAttributes(AbstractCacheRefresher.java:129)
	at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:94)
	at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:67)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1122)
	at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:76)
	at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
	at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:93)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
	at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool.lambda$runInThread$311(ConfluenceQuartzThreadPool.java:19)
	at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$$Lambda$170/31222255.run(Unknown Source)
	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

full log attached: sync_error.txt

Notes

System Administrator and the default administrator have access to Confluence but no other user does.
It only affects new Cloud sites
It may last from 1 to 4 hours until it is automatically fixed
Once the initial sync is done, this problem doesn't happen again on the same site.

Cause

User Directory hasn't synced correctly with Confluence yet so no other user group memberships are passed from the User Management database to the Confluence Database.

Workaround

Flush all caches in Confluence
Manually sync Confluence directory from /wiki/plugins/servlet/embedded-crowd/directories/list
Access the user's profile page: https://instance.atlassian.net/wiki/display/~username

Some of these operations are restricted to sysadmin users only. Please log a request at https://support.atlassian.com
The sync may require several attempts until is synced.

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firstlog.txt
1.40 MB
22/Oct/2015 4:11 AM
not permitted.jpeg
15 kB
24/Sep/2015 5:54 AM
sync_error.txt
133 kB
24/Sep/2015 6:13 AM

Issue Links

relates to: HOT-33192 Loading...

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People

Assignee:: Unassigned

Reporter:: Mauro Badii

Votes:: 0 Vote for this issue

Watchers:: 10 Start watching this issue

Dates

Created:: 24/Sep/2015 6:18 AM

Updated:: 12/Dec/2019 9:00 PM

Resolved:: 12/Dec/2019 9:00 PM