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  1. Confluence Cloud
  2. CONFCLOUD-53627

Unable to create a backup in Confluence Cloud

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Details

    • Bug
    • Resolution: Duplicate
    • Medium
    • None

    Description

      Summary:

      Error received when creating backup from Backup Manager

      Steps to Reproduce

      • Click the create backup button in backup manager with or without selecting Backup attachments

      Expected Results

      Creates a backup

      Actual Results

      When trying to create backup the following error occurs in the UI:

      Woah! Something went wrong!
Unexpected error during export has occurred

      Following appears in the logs:

      2016-03-22 10:13:12.435256500 2016-03-22 10:13:12,434 WARN [AtlassianEvent::CustomizableThreadFactory-1] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.analytics.api.events.MauEvent@c9b16a79 to listener class com.atlassian.analytics.client.listener.HoustonEventListener took 210 ms (warning threshold is 200 ms)
2016-03-22 10:13:12.435258500  -- traceId: a5d7b62929ed74fe
2016-03-22 10:13:53.667906500 2016-03-22 10:13:53,667 INFO [http-bio-1998-exec-165] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:13:54.481727500 2016-03-22 10:13:54,481 INFO [http-bio-1998-exec-153] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:13:54.496393500 2016-03-22 10:13:54,495 INFO [http-bio-1998-exec-165] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:13:54.515054500 2016-03-22 10:13:54,514 INFO [http-bio-1998-exec-164] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:13:54.517113500 2016-03-22 10:13:54,516 INFO [http-bio-1998-exec-153] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:14:02.531980500 2016-03-22 10:14:02,531 INFO [http-bio-1998-exec-165] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:14:02.922391500 2016-03-22 10:14:02,921 INFO [http-bio-1998-exec-166] [confluence.rpc.auth.TokenAuthenticationInvocationHandler] invokeAuthenticatedMethod Executing remote API method [ getPage ] as user [ USER ]
2016-03-22 10:14:41.487928500 2016-03-22 10:14:41,487 WARN [AtlassianEvent::CustomizableThreadFactory-2] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.analytics.api.events.MauEvent@74486950 to listener class com.atlassian.analytics.client.listener.HoustonEventListener took 236 ms (warning threshold is 200 ms)
2016-03-22 10:14:41.487930500  -- traceId: 9a27223b05b8ad76
2016-03-22 10:16:50.660593500 2016-03-22 10:16:50,660 WARN [AtlassianEvent::CustomizableThreadFactory-1] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.analytics.api.events.MauEvent@80be4d76 to listener class com.atlassian.analytics.client.listener.HoustonEventListener took 245 ms (warning threshold is 200 ms)
2016-03-22 10:16:50.660596500  -- traceId: 21d188a10121cf20
2016-03-22 10:16:50.661222500 2016-03-22 10:16:50,661 WARN [AtlassianEvent::CustomizableThreadFactory-2] [confluence.util.profiling.DurationThresholdWarningTimingHelperFactory] logMessage Execution time for publishing event com.atlassian.analytics.api.events.MauEvent@fb65a140 to listener class com.atlassian.analytics.client.listener.HoustonEventListener took 246 ms (warning threshold is 200 ms)
2016-03-22 10:16:50.661224500  -- traceId: 21d188a10121cf20
2016-03-22 10:17:22.334866500 2016-03-22 10:17:22,333 ERROR [Long running task: OnDemandBackup] [sf.hibernate.impl.IteratorImpl] next could not get next result
2016-03-22 10:17:22.334868500  -- referer: https://INSTANCE.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin | url: /wiki/rest/obm/1.0/runbackup | traceId: 6b1377e4b344fb01 | userName: sysadmin
2016-03-22 10:17:22.334869500 net.sf.hibernate.UnresolvableObjectException: No row with the given identifier exists: 113815659, of class: com.atlassian.confluence.content.ContentProperty
2016-03-22 10:17:22.334916500 	at net.sf.hibernate.UnresolvableObjectException.throwIfNull(UnresolvableObjectException.java:38)
2016-03-22 10:17:22.334916500 	at net.sf.hibernate.impl.SessionImpl.internalLoad(SessionImpl.java:1980)
2016-03-22 10:17:22.334917500 	at net.sf.hibernate.type.ManyToOneType.resolveIdentifier(ManyToOneType.java:69)
2016-03-22 10:17:22.334923500 	at net.sf.hibernate.type.EntityType.resolveIdentifier(EntityType.java:208)
2016-03-22 10:17:22.334923500 	at net.sf.hibernate.type.EntityType.nullSafeGet(EntityType.java:130)
2016-03-22 10:17:22.334923500 	at net.sf.hibernate.impl.IteratorImpl.postNext(IteratorImpl.java:93)
2016-03-22 10:17:22.334924500 	at net.sf.hibernate.impl.IteratorImpl.next(IteratorImpl.java:127)
2016-03-22 10:17:22.334924500 	at com.atlassian.confluence.core.persistence.hibernate.HibernateAnyTypeDao$AllPersistentObjectsHandlesLoader.doInHibernate(HibernateAnyTypeDao.java:294)
2016-03-22 10:17:22.334931500 	at com.atlassian.confluence.core.persistence.hibernate.HibernateAnyTypeDao.lambda$findAllPersistentObjectsHandlesUntyped$3(HibernateAnyTypeDao.java:106)
2016-03-22 10:17:22.334931500 	at com.atlassian.confluence.core.persistence.hibernate.HibernateAnyTypeDao$$Lambda$1171/1014208464.doInHibernate(Unknown Source)
2016-03-22 10:17:22.334936500 	at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:370)
2016-03-22 10:17:22.334936500 	at org.springframework.orm.hibernate.HibernateTemplate.execute(HibernateTemplate.java:337)
2016-03-22 10:17:22.334937500 	at com.atlassian.confluence.core.persistence.hibernate.HibernateAnyTypeDao.findAllPersistentObjectsHandlesUntyped(HibernateAnyTypeDao.java:106)
2016-03-22 10:17:22.334946500 	at com.atlassian.confluence.core.persistence.hibernate.HibernateAnyTypeDao.findAllPersistentObjectsHibernateHandles(HibernateAnyTypeDao.java:101)
2016-03-22 10:17:22.334947500 	at com.atlassian.confluence.importexport.impl.BackupExporter.getHandlesOfObjectsForExport(BackupExporter.java:22)
2016-03-22 10:17:22.334947500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backupEntitiesInternal(OnDemandExporter.java:229)
2016-03-22 10:17:22.334953500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.access$300(OnDemandExporter.java:64)
2016-03-22 10:17:22.334954500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter$2.doInTransaction(OnDemandExporter.java:202)
2016-03-22 10:17:22.334954500 	at com.atlassian.sal.spring.component.SpringHostContextAccessor$1.doInTransaction(SpringHostContextAccessor.java:71)
2016-03-22 10:17:22.334960500 	at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
2016-03-22 10:17:22.334961500 	at com.atlassian.sal.spring.component.SpringHostContextAccessor.doInTransaction(SpringHostContextAccessor.java:68)
2016-03-22 10:17:22.334962500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.access$001(ConfluenceSpringHostContextAccessor.java:21)
2016-03-22 10:17:22.334971500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.lambda$doInTransaction$3(ConfluenceSpringHostContextAccessor.java:72)
2016-03-22 10:17:22.334971500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor$$Lambda$447/357966562.perform(Unknown Source)
2016-03-22 10:17:22.334981500 	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:82)
2016-03-22 10:17:22.334982500 	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:72)
2016-03-22 10:17:22.334983500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.doInTransaction(ConfluenceSpringHostContextAccessor.java:72)
2016-03-22 10:17:22.334994500 	at sun.reflect.GeneratedMethodAccessor271.invoke(Unknown Source)
2016-03-22 10:17:22.334994500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-03-22 10:17:22.334995500 	at java.lang.reflect.Method.invoke(Method.java:483)
2016-03-22 10:17:22.334996500 	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
2016-03-22 10:17:22.335003500 	at com.sun.proxy.$Proxy288.doInTransaction(Unknown Source)
2016-03-22 10:17:22.335003500 	at sun.reflect.GeneratedMethodAccessor271.invoke(Unknown Source)
2016-03-22 10:17:22.335003500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-03-22 10:17:22.335010500 	at java.lang.reflect.Method.invoke(Method.java:483)
2016-03-22 10:17:22.335010500 	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
2016-03-22 10:17:22.335010500 	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
2016-03-22 10:17:22.335011500 	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
2016-03-22 10:17:22.335016500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-03-22 10:17:22.335016500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2016-03-22 10:17:22.335017500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2016-03-22 10:17:22.335021500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-03-22 10:17:22.335022500 	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
2016-03-22 10:17:22.335022500 	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
2016-03-22 10:17:22.335031500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-03-22 10:17:22.335032500 	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
2016-03-22 10:17:22.335032500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-03-22 10:17:22.335037500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
2016-03-22 10:17:22.335037500 	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
2016-03-22 10:17:22.335038500 	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
2016-03-22 10:17:22.335042500 	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
2016-03-22 10:17:22.335043500 	at com.sun.proxy.$Proxy1249.doInTransaction(Unknown Source)
2016-03-22 10:17:22.335043500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.backupEntities(OnDemandExporter.java:197)
2016-03-22 10:17:22.335049500 	at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEverything(AbstractXmlExporter.java:95)
2016-03-22 10:17:22.335049500 	at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupEverything(FileXmlExporter.java:94)
2016-03-22 10:17:22.335050500 	at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport(AbstractXmlExporter.java:89)
2016-03-22 10:17:22.335055500 	at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal(FileXmlExporter.java:59)
2016-03-22 10:17:22.335055500 	at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:53)
2016-03-22 10:17:22.335056500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter.access$101(OnDemandExporter.java:64)
2016-03-22 10:17:22.335060500 	at com.atlassian.ondemand.backupmanager.confluence.OnDemandExporter$1.doInTransaction(OnDemandExporter.java:136)
2016-03-22 10:17:22.335061500 	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
2016-03-22 10:17:22.335061500 	at com.atlassian.sal.spring.component.SpringHostContextAccessor$1.doInTransaction(SpringHostContextAccessor.java:71)
2016-03-22 10:17:22.335068500 	at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
2016-03-22 10:17:22.335068500 	at com.atlassian.sal.spring.component.SpringHostContextAccessor.doInTransaction(SpringHostContextAccessor.java:68)
2016-03-22 10:17:22.335069500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.access$001(ConfluenceSpringHostContextAccessor.java:21)
2016-03-22 10:17:22.335073500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.lambda$doInTransaction$3(ConfluenceSpringHostContextAccessor.java:72)
2016-03-22 10:17:22.335074500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor$$Lambda$447/357966562.perform(Unknown Source)
2016-03-22 10:17:22.335079500 	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:82)
2016-03-22 10:17:22.335080500 	at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:72)
2016-03-22 10:17:22.335080500 	at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.doInTransaction(ConfluenceSpringHostContextAccessor.java:72)
2016-03-22 10:17:22.335088500 	at sun.reflect.GeneratedMethodAccessor271.invoke(Unknown Source)
2016-03-22 10:17:22.335088500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-03-22 10:17:22.335089500 	at java.lang.reflect.Method.invoke(Method.java:483)
2016-03-22 10:17:22.335089500 	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
2016-03-22 10:17:22.335094500 	at com.sun.proxy.$Proxy288.doInTransaction(Unknown Source)
2016-03-22 10:17:22.335094500 	at sun.reflect.GeneratedMethodAccessor271.invoke(Unknown Source)
2016-03-22 10:17:22.335095500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-03-22 10:17:22.335095500 	at java.lang.reflect.Method.invoke(Method.java:483)
2016-03-22 10:17:22.335104500 	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
2016-03-22 10:17:22.335104500 	at com.sun.proxy.$Proxy288.doInTransaction(Unknown Source)
2016-03-22 10:17:22.335105500 	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
2016-03-22 10:17:22.335106500 	at sun.reflect.GeneratedMethodAccessor276.invoke(Unknown Source)
2016-03-22 10:17:22.335117500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-03-22 10:17:22.335117500 	at java.lang.reflect.Method.invoke(Method.java:483)
2016-03-22 10:17:22.335118500 	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
2016-03-22 10:17:22.335118500 	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)

      *Woah! Something went wrong!
      Getting objects to export*

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        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-41021 Unable to generate a backup in Confluence Cloud

          • Medium - Medium priority issues
          • Closed
          is cloned from

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53515 Unable to create a backup in Confluence Cloud

          • Medium - Medium priority issues
          • Closed

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              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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              Dates

                Created:
                Updated:
                Resolved: