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  1. Confluence Cloud
  2. CONFCLOUD-35080

Adding a pptx into Confluence fails with "There was a problem converting this attachment"

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    Description

      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      If you upload a pptx file into a Confluence page you will get the following error:

      Into the atlassian-confluence.log you will get below stack trace:

       -- referer: http://confluence:8090/display/TEST/Test+pttx | url: /plugins/servlet/pptslide | userName: admin
      2014-09-25 11:15:22,901 WARN [http-bio-8090-exec-3] [com.benryan.conversion.PPTSlideServlet] doGet Conversion task timed out for attachment : junk.pptx with page number 0, waited : 300, now executing in background.
       -- referer: http://confluence:8090/display/TEST/Test+pttx | url: /plugins/servlet/pptslide | userName: admin
      2014-09-25 11:15:23,216 ERROR [DefaultSlideCacheManager:thread-1] [com.benryan.conversion.AbstractSlideConversionTask] call problem while converting junk.pptx
       -- referer: http://confluence:8090/display/TEST/Test+pttx | url: /plugins/servlet/pptslide | userName: admin
      java.lang.NumberFormatException: For input string: "f0"
      	at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1241)
      	at java.lang.Double.parseDouble(Double.java:540)
      	at com.benryan.escher.XmlCustomShapeRenderer.getDouble(XmlCustomShapeRenderer.java:170)
      	at com.benryan.escher.XmlCustomShapeRenderer.convertPoint(XmlCustomShapeRenderer.java:165)
      	at com.benryan.escher.XmlCustomShapeRenderer.renderCustomShape(XmlCustomShapeRenderer.java:83)
      	at com.benryan.escher.EscherRenderer.renderAutoshape(EscherRenderer.java:551)
      	at com.benryan.escher.EscherRenderer.walkShapes(EscherRenderer.java:233)
      	at com.benryan.ppt.PptRenderer.render(PptRenderer.java:125)
      	at com.benryan.conversion.PPtDocumentConversionTask.convertFile(PPtDocumentConversionTask.java:56)
      	at com.benryan.conversion.PPtDocumentConversionTask.convertFile(PPtDocumentConversionTask.java:27)
      	at com.benryan.conversion.AbstractSlideConversionTask.call(AbstractSlideConversionTask.java:50)
      	at java.util.concurrent.FutureTask.run(FutureTask.java:262)
      	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
      	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
      	at java.lang.Thread.run(Thread.java:745)
      2014-09-25 11:15:26,274 WARN [http-bio-8090-exec-3] [jersey.spi.inject.Errors] processErrorMessages The following warnings have been detected with resource and/or provider classes:
        WARNING: A HTTP GET method, public javax.ws.rs.core.Response com.atlassian.confluence.tinymceplugin.rest.DraftsResource.getDrafts(int,int), should not consume any entity.
       -- referer: http://confluence:8090/display/TEST/Test+pttx | url: /rest/tinymce/1/content/2228226.json | userName: admin
      

      Steps to Reproduce:

      1. Setup a Confluence 5.6.3.
      2. Create a test page.
      3. Drag and drop the example attachment added in the restricted comment (it's for internal use only).
      4. Save the page.

      Notes:

      • The power point file was created in Office 2013.
      • Office Connector version 3.3.8 (latest on Confluence 5.6.3)
      • We don't know which specific configuration causes this error.

      Additional information

      The error occurs on this pptx (link) as well.
      However, once the pptx is modified by 'Save As' PowerPoint 97-2003 Presentation (.ppt) or PowerPoint Picture Presentation (.pptx), it can be displayed successfully.

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              Unassigned Unassigned
              dluvison Deividi Luvison (Inactive)
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                Updated:
                Resolved: