Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-778

Automation uses /rest/api/3/field API endpoint and it's extremely slow

    XMLWordPrintable

Details

    • Severity 3 - Minor
    • Jira Service Management

    Description

      Issue Summary

      Automation uses /rest/api/3/field API endpoint and it's extremely slow for certain large customers. This slowness is leading to over all execution time of the automation trigger and in turn throttling of service limit(daily processing limit).

      Steps to Reproduce

      1. Setup a simple automation in large tenants(with high number of triggers/automations and issues) with trigger on comment/status change, with conditions to include check of issue type and action to send email/add comment.
      2. You'll notice that it's taking long duration for execution to complete(10sec+)

      Expected Results

      Simple automation triggers should complete execution in less than 3secs

      Actual Results

      Automation is taking long duration for execution to complete(10sec+) and some cases close to 20sec+

      In the automation logs, /rest/api/3/field is taking 3sec just to fetch custom field details/values.

      Workaround

      No workaround at the moment

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              b6d0a675f06c Remo Fernandes
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: