{"expand":"schema,names","startAt":1000,"maxResults":200,"total":99968,"issues":[{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1986187","self":"https://jira.atlassian.com/rest/api/latest/issue/1986187","key":"JRASERVER-76425","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["dcxp-triaged","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"503290","self":"https://jira.atlassian.com/rest/api/2/issueLink/503290","inwardIssue":{"id":"1880654","key":"JRASERVER-74086","self":"https://jira.atlassian.com/rest/api/2/issue/1880654","fields":{"summary":"As a user, I would like to export \"Team\" field value in exported data pipeline","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"503291","self":"https://jira.atlassian.com/rest/api/2/issueLink/503291","inwardIssue":{"id":"1903500","key":"JRASERVER-74551","self":"https://jira.atlassian.com/rest/api/2/issue/1903500","fields":{"summary":"Data Pipeline to export issue properties","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/63391","id":"63391","name":"Administration - System - Data Pipeline","description":"Issues related to the DC Data pipeline feature. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76425/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76425/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-10-24T15:02:16.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3yhgv:","updated":"2026-07-03T04:31:48.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Setup a SW project and add Teams and Target Dates to some Issues\r\n # Export them through a Data Pipeline\r\n # Notice the Roadmaps fields are missing from the export\r\n\r\nh3. Expected Results\r\n\r\nAdvanced Roadmaps fields like Target Dates, Teams and Parent Link would be present in the export.\r\nh3. Actual Results\r\n\r\nAdvanced Roadmaps fields aren't present in the export, as other Issue Property data's missing too.\r\nh3. Workaround\r\nAt the tradeoff of additional fields, an Admin may create Text or Date Fields and populate them with the same data as the Roadmaps fields through Automation Rules or 3rd party apps automations:\r\n* [How to export Advanced Roadmaps fields in Data Pipeline using Automation for Jira|https://confluence.atlassian.com/pages/viewpage.action?pageId=1369441993]\r\n\r\n_(the built-in field-types are exported in the Pipeline)_","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yhbj:","customfield_10651":null,"customfield_14734":"1|i3yhhz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3xb9w:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3yhhr:","customfield_10653":null,"customfield_10401":null,"summary":"Data Pipeline doesn't export Advanced Roadmaps fields","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2004671","self":"https://jira.atlassian.com/rest/api/latest/issue/2004671","key":"JRASERVER-77546","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55615","id":"55615","name":"Data Center - Apps"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vyadavayyanamath%40atlassian.com","name":"vyadavayyanamath@atlassian.com","key":"vyadavayyanamath@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368"},"displayName":"Vivek Yadavayyanamath","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vyadavayyanamath%40atlassian.com","name":"vyadavayyanamath@atlassian.com","key":"vyadavayyanamath@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vyadavayyanamath%40atlassian.com&avatarId=5821368"},"displayName":"Vivek Yadavayyanamath","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77546/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77546/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2024-03-19T13:05:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i41hhr:","updated":"2026-07-03T04:31:48.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\n{*}App Usage for Jira{*} is a free app that tracks user-installed app (plugin) usage statistics. However, we don't have any options to export this data. Please provide a feature to export the app usage report in a CSV/HTML/PDF/JSON format.\r\n\r\nh3. Workaround\r\n\r\n(i) This workaround script is provided \"as is\" by Atlassian Support.\r\n\r\n# Download the attached Python script: {{fetch_app_usage.py}}.\r\n# Make the script executable with: {{chmod +x fetch_app_usage.py}}\r\n# Install the [requests|https://pypi.org/project/requests/] Python module: {{python3 -m pip install requests}}\r\n# Call the script with: {{python3 fetch_app_usage.py --base-url https://jira.example.com --pat YOUR_PAT_HERE}}\r\n# The output will be in results.json in your current directory","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i41hcn:","customfield_10651":null,"customfield_14734":"1|i41hiv:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i40bic:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i41hin:","customfield_10653":null,"customfield_10401":null,"summary":"Option to export data from App Usage for Jira","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"43523","self":"https://jira.atlassian.com/rest/api/latest/issue/43523","key":"JRASERVER-11444","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"1572","customfield_11435":"1578","customfield_11437":"1589","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"89091","customfield_11434":"1461","customfield_17933":null,"labels":["affects-cloud"],"customfield_11433":"37366","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"21220","self":"https://jira.atlassian.com/rest/api/2/issueLink/21220","outwardIssue":{"id":"13911","key":"JRASERVER-1971","self":"https://jira.atlassian.com/rest/api/2/issue/13911","fields":{"summary":"Can't change resolutions without re-opening an issue","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"434996","self":"https://jira.atlassian.com/rest/api/2/issueLink/434996","outwardIssue":{"id":"1735659","key":"JRASERVER-72212","self":"https://jira.atlassian.com/rest/api/2/issue/1735659","fields":{"summary":"Bulk edit resolution","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"21210","self":"https://jira.atlassian.com/rest/api/2/issueLink/21210","outwardIssue":{"id":"27384","key":"JRASERVER-7302","self":"https://jira.atlassian.com/rest/api/2/issue/27384","fields":{"summary":"Bulk edit resolution","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e9a57637c741","name":"e9a57637c741","key":"aoo7","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=32"},"displayName":"A","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"37252","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e9a57637c741","name":"e9a57637c741","key":"aoo7","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/9a03fb46c794f06481f69f7ea4150225?d=mm&s=32"},"displayName":"A","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-11444/votes","votes":158,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-11444/watchers","watchCount":70,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2006-11-06T01:35:45.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwa6en:","updated":"2026-07-03T04:31:47.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-11444].\n  {panel}\n\nDid not find the way to change the resolution type after the issue was resolved","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwg3h3:","customfield_10651":null,"customfield_14734":"1|hwa6j3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hws93r:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwg9k7:","customfield_10653":null,"customfield_10401":null,"summary":"Add ability to edit resolution","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"71331","self":"https://jira.atlassian.com/rest/api/latest/issue/71331","key":"JRASERVER-15259","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"3551","customfield_11435":"3556","customfield_11437":"3424","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"58858","customfield_11434":"3364","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"27164","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"314173","self":"https://jira.atlassian.com/rest/api/2/issueLink/314173","outwardIssue":{"id":"767264","key":"JRACLOUD-15259","self":"https://jira.atlassian.com/rest/api/2/issue/767264","fields":{"summary":"It should be possible to move sub-task from parent issue in one project to a parent issue in another project","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"31475","self":"https://jira.atlassian.com/rest/api/2/issueLink/31475","inwardIssue":{"id":"21975","key":"JRASERVER-5380","self":"https://jira.atlassian.com/rest/api/2/issue/21975","fields":{"summary":"Allow sub-taks to be in a different project","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"42827","self":"https://jira.atlassian.com/rest/api/2/issueLink/42827","inwardIssue":{"id":"107085","key":"JRASERVER-21470","self":"https://jira.atlassian.com/rest/api/2/issue/107085","fields":{"summary":"Bulk move on sub-tasks should support changing the parents","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11090","id":"11090","name":"Issue - Sub-Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"Cannot\\slink\\sParent\\sissue\\sfrom\\sa\\sdifferent\\sproject","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bdziedzic","name":"bdziedzic","key":"bdziedzic","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=32"},"displayName":"Bogdan Dziedzic [Atlassian]","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"34276","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bdziedzic","name":"bdziedzic","key":"bdziedzic","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=32"},"displayName":"Bogdan Dziedzic [Atlassian]","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-15259/votes","votes":105,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-15259/watchers","watchCount":49,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2008-07-18T03:06:20.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwailz:","updated":"2026-07-03T04:31:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-15259].\n  {panel}\n\nCurrently, JIRA doesn't allow to move a sub-task from one project to another.\r\n\r\nIf you try to perform this operation you get the following error:\r\n\r\nbq. Cannot link Parent issue from a different project\r\n\r\nThis task can be performed in a few separate steps.\r\n# Convert sub-task to issue.\r\n# Move newly created issue to other project\r\n# Convert it to sub-task in destination project","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwfl5z:","customfield_10651":null,"customfield_14734":"1|hwahun:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwnk33:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwej5b:","customfield_10653":null,"customfield_10401":null,"summary":"It should be possible to move sub-task from parent issue in one project to a parent issue in another project","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"140378","self":"https://jira.atlassian.com/rest/api/latest/issue/140378","key":"JRASERVER-24988","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"32983","customfield_11435":"32972","customfield_11437":"5496","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"61599","customfield_11434":"32972","customfield_17933":null,"labels":["jw-core","jw-platform","voting"],"customfield_11433":"55222","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"53975","self":"https://jira.atlassian.com/rest/api/2/issueLink/53975","outwardIssue":{"id":"23584","key":"JRASERVER-5950","self":"https://jira.atlassian.com/rest/api/2/issue/23584","fields":{"summary":"Users should have a finite number of votes to spend on issues","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"315558","self":"https://jira.atlassian.com/rest/api/2/issueLink/315558","outwardIssue":{"id":"772982","key":"JRACLOUD-24988","self":"https://jira.atlassian.com/rest/api/2/issue/772982","fields":{"summary":"Allow voting per project","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"53893","self":"https://jira.atlassian.com/rest/api/2/issueLink/53893","inwardIssue":{"id":"49992","key":"JRASERVER-12427","self":"https://jira.atlassian.com/rest/api/2/issue/49992","fields":{"summary":"Weighted Voting","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"53894","self":"https://jira.atlassian.com/rest/api/2/issueLink/53894","inwardIssue":{"id":"29791","key":"JRASERVER-8092","self":"https://jira.atlassian.com/rest/api/2/issue/29791","fields":{"summary":"Voting and Watching Permission","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43422","id":"43422","name":"Project Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":13.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=02128eaf8ea1","name":"02128eaf8ea1","key":"jimbirch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jimbirch&avatarId=5871602","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jimbirch&avatarId=5871602","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jimbirch&avatarId=5871602","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jimbirch&avatarId=5871602"},"displayName":"Jim Birch","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"4390","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 8th February 2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nHi everyone,\r\n\r\nThanks for your interest in this issue.\r\n\r\nWhile this suggestion has gathered significant interest, we're unable to implement all of the excellent suggestions you make. We appreciate the benefits of such requests, but don't plan to work on this for the foreseeable future.\r\n\r\nThis suggestion will be reviewed in about 12 months time, at which point we’ll consider whether we need to alter its status.\r\n\r\nBest regards,\r\n\r\nJira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=02128eaf8ea1","name":"02128eaf8ea1","key":"jimbirch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jimbirch&avatarId=5871602","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jimbirch&avatarId=5871602","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jimbirch&avatarId=5871602","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jimbirch&avatarId=5871602"},"displayName":"Jim Birch","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-24988/votes","votes":446,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-24988/watchers","watchCount":163,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2011-07-06T01:25:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwfddb:","updated":"2026-07-03T04:31:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-24988].\r\n{panel}\r\n \r\n\r\nWe would like to be able to turn on voting on a per project basis. We have a range of project types, ranging from help desks to dev projects and voting is not appropriate, or rather, confusing, in some projects. As a result we disable voting globally.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwb3d3:","customfield_10651":null,"customfield_14734":"1|hwaum7:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwnzvb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwj5gn:","customfield_10653":null,"customfield_10401":null,"summary":"Allow voting per project","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"294396","self":"https://jira.atlassian.com/rest/api/latest/issue/294396","key":"JRASERVER-34557","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"207894","customfield_11435":"207894","customfield_11437":"207583","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"225735","customfield_11434":"207541","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"214370","customfield_10610":16.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"118233","self":"https://jira.atlassian.com/rest/api/2/issueLink/118233","outwardIssue":{"id":"162879","key":"CWD-2762","self":"https://jira.atlassian.com/rest/api/2/issue/162879","fields":{"summary":"Support changing active status (activating/deactivating) for users in OpenLDAP directories","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"320818","self":"https://jira.atlassian.com/rest/api/2/issueLink/320818","outwardIssue":{"id":"766413","key":"JRACLOUD-34557","self":"https://jira.atlassian.com/rest/api/2/issue/766413","fields":{"summary":"Jira should read from OpenLDAP a flag to make users inactive","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"178200","self":"https://jira.atlassian.com/rest/api/2/issueLink/178200","outwardIssue":{"id":"357251","key":"JRASERVER-39932","self":"https://jira.atlassian.com/rest/api/2/issue/357251","fields":{"summary":"Add option to not retrieve Disabled users from the LDAP server","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"341615","self":"https://jira.atlassian.com/rest/api/2/issueLink/341615","inwardIssue":{"id":"809726","key":"JRASERVER-65467","self":"https://jira.atlassian.com/rest/api/2/issue/809726","fields":{"summary":"Jira should read from FreeIPA a flag to make users inactive","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"118232","self":"https://jira.atlassian.com/rest/api/2/issueLink/118232","inwardIssue":{"id":"66753","key":"CWD-995","self":"https://jira.atlassian.com/rest/api/2/issue/66753","fields":{"summary":"Provide Crowd support for Active Directory's \"Account Disabled\" flag","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=50e3f56f64ba","name":"50e3f56f64ba","key":"cova","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=32"},"displayName":"Fabio Coatti","active":true,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"223699","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=50e3f56f64ba","name":"50e3f56f64ba","key":"cova","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/f6d6e19a19766d1830ee549cef9a8acb?d=mm&s=32"},"displayName":"Fabio Coatti","active":true,"timeZone":"Europe/Berlin"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34557/votes","votes":40,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34557/watchers","watchCount":32,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-08-29T06:08:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx6sef:","updated":"2026-07-03T04:31:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-34557].\n  {panel}\n\nWe are using Jira with LDAP authentication. What happens when a user leaves is that we set his account inactive in LDAP, however Jira is not configurable to read whatever OpenLDAP field contains that info, so we and up wit a wasted user in Jira. It would be grat to have Jira reading that information from OpenLDAP and then setting the user as Inactive. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx9wd3:","customfield_10651":null,"customfield_14734":"1|hx6qhz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxdskn:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx7vdz:","customfield_10653":null,"customfield_10401":null,"summary":"Jira should read from OpenLDAP a flag to make users inactive","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"358912","self":"https://jira.atlassian.com/rest/api/latest/issue/358912","key":"JRASERVER-40061","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"324214","self":"https://jira.atlassian.com/rest/api/2/issueLink/324214","outwardIssue":{"id":"753189","key":"CLOUD-12460","self":"https://jira.atlassian.com/rest/api/2/issue/753189","fields":{"summary":"Feature to restrict the downloading permission of attachment","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"219472","self":"https://jira.atlassian.com/rest/api/2/issueLink/219472","inwardIssue":{"id":"104205","key":"CONFSERVER-19182","self":"https://jira.atlassian.com/rest/api/2/issue/104205","fields":{"summary":"Set permissions for Attachment downloading","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"147839","self":"https://jira.atlassian.com/rest/api/2/issueLink/147839","inwardIssue":{"id":"18393","key":"JRASERVER-3893","self":"https://jira.atlassian.com/rest/api/2/issue/18393","fields":{"summary":"attachments with access limited to a group","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=azuhra","name":"azuhra","key":"azuhra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=azuhra&avatarId=5819446","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=azuhra&avatarId=5819446","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=azuhra&avatarId=5819446","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=azuhra&avatarId=5819446"},"displayName":"Aqqiela","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=azuhra","name":"azuhra","key":"azuhra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=azuhra&avatarId=5819446","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=azuhra&avatarId=5819446","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=azuhra&avatarId=5819446","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=azuhra&avatarId=5819446"},"displayName":"Aqqiela","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40061/votes","votes":19,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40061/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-09-19T14:01:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxieov:","updated":"2026-07-03T04:31:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-40061].\n  {panel}\n\nSet permission to download the attachments limited to certain group","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxiqov:","customfield_10651":null,"customfield_14734":"1|hxiepj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxlwsn:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxiepb:","customfield_10653":null,"customfield_10401":null,"summary":"Feature to restrict the downloading permission of attachment","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"429249","self":"https://jira.atlassian.com/rest/api/latest/issue/429249","key":"JRASERVER-43369","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"177130","self":"https://jira.atlassian.com/rest/api/2/issueLink/177130","outwardIssue":{"id":"376545","key":"JRASERVER-41433","self":"https://jira.atlassian.com/rest/api/2/issue/376545","fields":{"summary":"Link issue to issue with blocking condition is not working","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"326262","self":"https://jira.atlassian.com/rest/api/2/issueLink/326262","outwardIssue":{"id":"738901","key":"JRACLOUD-43369","self":"https://jira.atlassian.com/rest/api/2/issue/738901","fields":{"summary":"Ability to prevent closing an issue if all linked \"is blocked by\" issues are not closed","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":8.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43369/votes","votes":332,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43369/watchers","watchCount":138,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-05-13T14:42:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxrsiv:","updated":"2026-07-03T04:31:44.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-43369].\n  {panel}\n\nPlease allow for the ability to prevent closing an issue if all linked \"is blocked by\" issues are not closed. Currently, if an issue blocks other issues, it can be closed even if the issues that it is blocking are still open. \r\n\r\nI understand this is possible with the [JIRA Workflow Toolbox|https://marketplace.atlassian.com/plugins/com.fca.jira.plugins.workflowToolbox.workflow-toolbox] for JIRA Server. However, there is no alternative for JIRA Cloud. Also sub-tasks are not a viable alternative. \r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxs0lj:","customfield_10651":null,"customfield_14734":"1|hxrsjj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxuhvz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxrsjb:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to prevent closing an issue if all linked \"is blocked by\" issues are not closed","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"568941","self":"https://jira.atlassian.com/rest/api/latest/issue/568941","key":"JRASERVER-59670","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"328844","self":"https://jira.atlassian.com/rest/api/2/issueLink/328844","outwardIssue":{"id":"729761","key":"JRACLOUD-59670","self":"https://jira.atlassian.com/rest/api/2/issue/729761","fields":{"summary":"Commenting from a workflow transition screen should also send the \"comment_created\" webhook","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fwillig","name":"fwillig","key":"fwillig","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fwillig&avatarId=3970516","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fwillig&avatarId=3970516","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fwillig&avatarId=3970516","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fwillig&avatarId=3970516"},"displayName":"Felipevsw","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fwillig","name":"fwillig","key":"fwillig","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fwillig&avatarId=3970516","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fwillig&avatarId=3970516","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fwillig&avatarId=3970516","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fwillig&avatarId=3970516"},"displayName":"Felipevsw","active":false,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59670/votes","votes":14,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59670/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-02-04T17:58:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy2t5z:","updated":"2026-07-03T04:31:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-59670].\n  {panel}\n\nh3. Problem Definition\r\nWhen commenting from a workflow transition screen only one webhooks is sent, the _\"jira:issue_updated\"_.\r\nh3. Suggested Solution\r\nThe same as when a comment is added from the issue view, which sends two webhooks _\"jira:issue_updated\"_ and _\"comment_created\"_, adding a comment from a workflow transition screen should also send 2 webhooks (_\"jira:issue_updated\"_ and _\"comment_created\"_) instead of only one (_\"jira:issue_updated\"_).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy2wjb:","customfield_10651":null,"customfield_14734":"1|hy2t6n:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy4e7b:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy2t6f:","customfield_10653":null,"customfield_10401":null,"summary":"Commenting from a workflow transition screen should also send the \"comment_created\" webhook","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"670697","self":"https://jira.atlassian.com/rest/api/latest/issue/670697","key":"JRASERVER-64351","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":17.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"247409","self":"https://jira.atlassian.com/rest/api/2/issueLink/247409","outwardIssue":{"id":"186734","key":"JRASERVER-28519","self":"https://jira.atlassian.com/rest/api/2/issue/186734","fields":{"summary":"JIRA dies with OutOfMemoryException when rendering issues with numerous and/or large comments","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"247410","self":"https://jira.atlassian.com/rest/api/2/issueLink/247410","outwardIssue":{"id":"539753","key":"JRASERVER-59124","self":"https://jira.atlassian.com/rest/api/2/issue/539753","fields":{"summary":"Allow description and comment fields unlimited text (no character limit)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"247416","self":"https://jira.atlassian.com/rest/api/2/issueLink/247416","outwardIssue":{"id":"662716","key":"JRASERVER-63935","self":"https://jira.atlassian.com/rest/api/2/issue/662716","fields":{"summary":"Provide a feature to automatically convert huge text into a file","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"247411","self":"https://jira.atlassian.com/rest/api/2/issueLink/247411","outwardIssue":{"id":"566425","key":"JRASERVER-59561","self":"https://jira.atlassian.com/rest/api/2/issue/566425","fields":{"summary":"Users are not allow to edit issue due to the fix on JRA-28519","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"247418","self":"https://jira.atlassian.com/rest/api/2/issueLink/247418","outwardIssue":{"id":"643001","key":"JRASERVER-63007","self":"https://jira.atlassian.com/rest/api/2/issue/643001","fields":{"summary":"Possibility to configure jira.text.field.character.limit in JIRA Cloud as well","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"331667","self":"https://jira.atlassian.com/rest/api/2/issueLink/331667","outwardIssue":{"id":"769659","key":"JRACLOUD-64351","self":"https://jira.atlassian.com/rest/api/2/issue/769659","fields":{"summary":"Provide a full solution for long comments breaching the character limit","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfernandezbadii","name":"mfernandezbadii","key":"mfernandezbadii","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfernandezbadii&avatarId=5755203","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfernandezbadii&avatarId=5755203","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfernandezbadii&avatarId=5755203","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfernandezbadii&avatarId=5755203"},"displayName":"Mauro Badii","active":false,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfernandezbadii","name":"mfernandezbadii","key":"mfernandezbadii","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfernandezbadii&avatarId=5755203","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfernandezbadii&avatarId=5755203","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfernandezbadii&avatarId=5755203","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfernandezbadii&avatarId=5755203"},"displayName":"Mauro Badii","active":false,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64351/votes","votes":86,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64351/watchers","watchCount":44,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2017-03-08T23:39:38.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyh47z:","updated":"2026-07-03T04:31:39.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-64351].\n  {panel}\n\nh3. Problem\r\nLong comments in JIRA can cause performance problems as investigated on [JRA-28519|https://jira.atlassian.com/browse/JRA-28519]\r\nThere is a jira.text.field.character.limit set to 32767 by default in JIRA Cloud.\r\nThis prevents the saving of a comment with a message: \r\n{quote}\r\nThe entered text is too long. It exceeds the allowed limit of 32767 characters.\r\n{quote}\r\n\r\nAt that point the user needs to either remove characters or copy the text already formatted on the comment to a text file, save it locally and attach it to the issue.\r\n\r\nh3. Suggestion\r\nProvide a full user friendly alternative when saving comments that go over the limit to improve the speed and convenience.\r\n\r\nh3. An idea:\r\nJIRA prompts to save the long text in an attachment.\r\nExample:\r\n{quote}\r\nThe entered text is too long. Would you like us to create a file attachment with text inside the text blocks?\r\n{quote}\r\nJIRA then parse the \\{code\\} and \\{noformat\\} text into a .txt file and attaches it to the issue.\r\nThen it adds the comment with the text that was outside the blocks, adds a preview of the blocks text and a link to the attachment containing the full text. If multiple blocks are find, then it does a different file for each one.\r\n\r\nh3. More info\r\nThis has been previously asked/requested on:\r\n* https://answers.atlassian.com/questions/16392971/what-is-the-best-way-to-hide-large-text-in-jira-issue-description\r\n* https://jira.atlassian.com/browse/JRA-59124\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyh5fr:","customfield_10651":null,"customfield_14734":"1|hyh48v:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hyhvon:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hyh48n:","customfield_10653":null,"customfield_10401":null,"summary":"Provide a full solution for long comments breaching the character limit","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"924858","self":"https://jira.atlassian.com/rest/api/latest/issue/924858","key":"JRASERVER-66701","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dsenger","name":"dsenger","key":"dsenger","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dsenger&avatarId=5815300","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dsenger&avatarId=5815300","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dsenger&avatarId=5815300","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dsenger&avatarId=5815300"},"displayName":"Deyves","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dsenger","name":"dsenger","key":"dsenger","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dsenger&avatarId=5815300","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dsenger&avatarId=5815300","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dsenger&avatarId=5815300","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dsenger&avatarId=5815300"},"displayName":"Deyves","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66701/votes","votes":51,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66701/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2018-01-30T20:27:50.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz8wun:","updated":"2026-07-03T04:31:38.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As a Jira Admin, I want the \"Filter counts\" gadget to be available for Jira Server versions.\r\n\r\n\r\n !Screen Shot 2018-01-30 at 12.28.07 PM.png!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz8x9z:","customfield_10651":null,"customfield_14734":"1|hz8wvj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hz978n:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hz8wvj:","customfield_10653":null,"customfield_10401":null,"summary":"Filter counts gadget","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1119634","self":"https://jira.atlassian.com/rest/api/latest/issue/1119634","key":"JRASERVER-68866","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=svenkatachari","name":"svenkatachari","key":"svenkatachari","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=svenkatachari&avatarId=6022528","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=svenkatachari&avatarId=6022528","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=svenkatachari&avatarId=6022528","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=svenkatachari&avatarId=6022528"},"displayName":"shrivatsaa","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=svenkatachari","name":"svenkatachari","key":"svenkatachari","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=svenkatachari&avatarId=6022528","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=svenkatachari&avatarId=6022528","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=svenkatachari&avatarId=6022528","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=svenkatachari&avatarId=6022528"},"displayName":"shrivatsaa","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68866/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68866/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-02-14T18:21:07.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzwzan:","updated":"2026-07-03T04:31:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nFile viewer plugin used by Jira to preview PDF files cannot preview PDF files with certain embedded fonts. It expects the loca and glyf tables to decode the embedded fonts. At times some of the PDF files created by third party vendors do not provide these tables and expect the PDF reader to be able to decode them. The same file can be previewed successfully by acrobat PDF viewer and firefox or chrome which uses OpenType Sanitizer for decoding fonts.\r\n\r\nThe PDF which cannot be previewed had MicrosoftYaheiUI as the embedded font with \r\nTruetype (CID) and identity-H encoding. It errors out with \r\n{code}\r\nError: Required \"loca\" table is not found com.atlassian.jira.jira-fileviewer-plugin:fileviewer-pdf-worker.js:47:171\r\n{code}\r\n\r\nh3. Workaround\r\nDownload the file and preview it with acrobat reader or default browser","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzwzc7:","customfield_10651":null,"customfield_14734":"1|hzwzbj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzx01b:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzwzbj:","customfield_10653":null,"customfield_10401":null,"summary":"File viewer plugin used by Jira to preview PDF cannot preview PDF files with certain embedded fonts","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1280193","self":"https://jira.atlassian.com/rest/api/latest/issue/1280193","key":"JRASERVER-69676","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"395370","self":"https://jira.atlassian.com/rest/api/2/issueLink/395370","outwardIssue":{"id":"1096896","key":"JRASERVER-68602","self":"https://jira.atlassian.com/rest/api/2/issue/1096896","fields":{"summary":"Development field causes slower REST search performance","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST API"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69676/votes","votes":33,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69676/watchers","watchCount":28,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-07-25T07:44:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i0nz8v:","updated":"2026-07-03T04:31:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\nBy default, if no fields are specified when searching via REST, all fields are returned. This could be slow and also adds extra overhead to the system, in some cases, a specific Custom Field could significantly slow down the response (see JRASERVER-68602)\r\n\r\nh3. Suggested Solution\r\n* Introduce the configurable list of default Custom Fields (CF) returned by REST search\r\n* Return the list of default CF if no fields are specified\r\n**  unless it was explicitly requested to return all fields \r\n\r\nh3. Workaround \r\nWhen performing REST api searches, ensure to specify the fields you need. \r\n{code:Java|borderStyle=solid}\r\n{base_url}/rest/api/2/search?jql=text%20~%20task\\&fields=summary,description,reporter,assignee\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i0nz6n:","customfield_10651":null,"customfield_14734":"1|i0nz9z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i0nwrb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i0nz9r:","customfield_10653":null,"customfield_10401":null,"summary":"As a Jira user I would like have configurable list of default Custom Fields returned by REST search","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1984513","self":"https://jira.atlassian.com/rest/api/latest/issue/1984513","key":"JRASERVER-76400","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55611","id":"55611","name":"Data Center - Deployments","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=samann","name":"samann","key":"samann","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=samann&avatarId=11170244","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=samann&avatarId=11170244","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=samann&avatarId=11170244","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=samann&avatarId=11170244"},"displayName":"Sarah A","active":true,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=samann","name":"samann","key":"samann","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=samann&avatarId=11170244","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=samann&avatarId=11170244","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=samann&avatarId=11170244","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=samann&avatarId=11170244"},"displayName":"Sarah A","active":true,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76400/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76400/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-10-19T21:49:38.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3y6sv:","updated":"2026-07-03T04:31:36.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Per our unofficial KB [Data center Helm Charts - Logging in a Kubernetes environment|https://atlassian.github.io/data-center-helm-charts/examples/logging/efk/EFK/], fluentd is not one of the supported loggers for Jira, although it's fully compatible with Kubernetes.  Please add fluentd as a supported logger.\r\n\r\n*Workaround*\r\n * declare additionalContainer (for fluentd container)\r\n * declare additionalConfigMaps (for fluentd config)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3y6nj:","customfield_10651":null,"customfield_14734":"1|i3y6tz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3x0lw:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3y6tr:","customfield_10653":null,"customfield_10401":null,"summary":"Add support for fluentd with Kubernetes / Helm Charts for Jira Data Center","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2062178","self":"https://jira.atlassian.com/rest/api/latest/issue/2062178","key":"JRASERVER-78485","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":28.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43404","id":"43404","name":"Navigation - Search"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7fa5e2b9af91","name":"7fa5e2b9af91","key":"JIRAUSER5605795","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5605795&avatarId=6592004","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5605795&avatarId=6592004","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5605795&avatarId=6592004","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5605795&avatarId=6592004"},"displayName":"Arijit Banerjee","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7fa5e2b9af91","name":"7fa5e2b9af91","key":"JIRAUSER5605795","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5605795&avatarId=6592004","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5605795&avatarId=6592004","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5605795&avatarId=6592004","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5605795&avatarId=6592004"},"displayName":"Arijit Banerjee","active":true,"timeZone":"Asia/Kolkata"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78485/votes","votes":32,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78485/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-01-21T08:19:32.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4aw0f:","updated":"2026-07-03T04:31:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Summary :\r\n\r\nText Visibility issue in Quick Search bar once the theme is changed to 'Original'.\r\nh4. Replication Steps :\r\n * Select the Original Theme.\r\n * !image-2025-01-21-13-51-30-098.png|width=387,height=314!\r\n * If this theme is selected, then the text in the Quick Search bar will become very difficult to read.\r\n * !image-2025-01-21-13-51-54-060.png|width=578,height=67!\r\n\r\nh4. Versions Impacted :\r\n * Jira version 10.3.x have this issue.\r\n\r\nh4. Versions Not Impacted :\r\n * Jira 10.0.0 does not have this problem.\r\n * Jira 10.1.1 does not have this problem.\r\n * Jira 10.2.0 has this problem.\r\n\r\nh4. Workaround\r\nIn the announcement banner, add:\r\n{code:xml}\r\n<style>\r\n:root {\r\n   --aui-appheader-quicksearch-focus-text-color: #626f86;\r\n   --aui-appheader-quicksearch-text-color: #626f86\r\n}\r\n</style>\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4avvb:","customfield_10651":null,"customfield_14734":"1|i4aw1j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i49pcs:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4aw1b:","customfield_10653":null,"customfield_10401":null,"summary":"Text Visibility issue in Quick Search bar once the theme is changed to 'Original'","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"31185","self":"https://jira.atlassian.com/rest/api/latest/issue/31185","key":"JRASERVER-8505","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"1187","customfield_11435":"1193","customfield_11437":"1280","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"41201","customfield_11434":"13273","customfield_17933":null,"labels":["JW-PLATFORM","affects-cloud","affects-server"],"customfield_11433":"34305","customfield_10610":50.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"213652","self":"https://jira.atlassian.com/rest/api/2/issueLink/213652","inwardIssue":{"id":"574795","key":"JRASERVER-59930","self":"https://jira.atlassian.com/rest/api/2/issue/574795","fields":{"summary":"inconsistent updated time when issues are updated with a link to an applinked wiki page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10200","name":"Bonfire Testing","inward":"Testing discovered","outward":"Discovered while testing","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10200"}},{"id":"174115","self":"https://jira.atlassian.com/rest/api/2/issueLink/174115","inwardIssue":{"id":"40620","key":"JRASERVER-10930","self":"https://jira.atlassian.com/rest/api/2/issue/40620","fields":{"summary":"Receive notification on linked issue depending on linked type","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}},{"id":"174027","self":"https://jira.atlassian.com/rest/api/2/issueLink/174027","inwardIssue":{"id":"65345","key":"JRASERVER-14618","self":"https://jira.atlassian.com/rest/api/2/issue/65345","fields":{"summary":"Notification on Issue Linked","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"38721","self":"https://jira.atlassian.com/rest/api/2/issueLink/38721","inwardIssue":{"id":"91089","key":"JRASERVER-18298","self":"https://jira.atlassian.com/rest/api/2/issue/91089","fields":{"summary":"Issue link creation should fire an issue updated event","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"171162","self":"https://jira.atlassian.com/rest/api/2/issueLink/171162","inwardIssue":{"id":"249231","key":"JRASERVER-31043","self":"https://jira.atlassian.com/rest/api/2/issue/249231","fields":{"summary":"Include linked issue in notification for issues resolved as duplicate","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"171160","self":"https://jira.atlassian.com/rest/api/2/issueLink/171160","inwardIssue":{"id":"414032","key":"JRASERVER-42630","self":"https://jira.atlassian.com/rest/api/2/issue/414032","fields":{"summary":"Trigger email notification for issue linking","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"195528","self":"https://jira.atlassian.com/rest/api/2/issueLink/195528","outwardIssue":{"id":"326746","key":"JSWSERVER-10570","self":"https://jira.atlassian.com/rest/api/2/issue/326746","fields":{"summary":"Adding an issue to an Epic doesn't trigger the Issue Updated event","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"421570","self":"https://jira.atlassian.com/rest/api/2/issueLink/421570","outwardIssue":{"id":"1593599","key":"JSWSERVER-20642","self":"https://jira.atlassian.com/rest/api/2/issue/1593599","fields":{"summary":"Adding an issue to an Epic doesn't trigger the Issue Updated event","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"313210","self":"https://jira.atlassian.com/rest/api/2/issueLink/313210","outwardIssue":{"id":"769809","key":"JRACLOUD-8505","self":"https://jira.atlassian.com/rest/api/2/issue/769809","fields":{"summary":"Add a new \"Issue Linked\" event for listeners to respond to","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"16136","self":"https://jira.atlassian.com/rest/api/2/issueLink/16136","outwardIssue":{"id":"31213","key":"JRASERVER-8514","self":"https://jira.atlassian.com/rest/api/2/issue/31213","fields":{"summary":"New \"Linked Issue Resolved\" notification type","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"28182","self":"https://jira.atlassian.com/rest/api/2/issueLink/28182","inwardIssue":{"id":"13822","key":"JRASERVER-1898","self":"https://jira.atlassian.com/rest/api/2/issue/13822","fields":{"summary":"Notification event on file attachment","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"349220","self":"https://jira.atlassian.com/rest/api/2/issueLink/349220","inwardIssue":{"id":"839645","key":"JRASERVER-65906","self":"https://jira.atlassian.com/rest/api/2/issue/839645","fields":{"summary":"Notification on Issue Linked (or delinked)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11775","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":20.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6be0bfd7ad65","name":"6be0bfd7ad65","key":"wangjammer5","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=32"},"displayName":"Wangjammer 5","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"39549","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6be0bfd7ad65","name":"6be0bfd7ad65","key":"wangjammer5","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/43b3fc47476f4a17cee10e6fece0a2bf?d=mm&s=32"},"displayName":"Wangjammer 5","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-8505/votes","votes":725,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-8505/watchers","watchCount":409,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2005-11-14T13:22:35.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwa41b:","updated":"2026-07-03T04:31:32.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-8505].\r\n{panel}\r\n{panel:title=Atlassian Update – 30 May 2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nWe have shipped additional events in [JIRA 7.5|https://confluence.atlassian.com/jirasoftware/jira-software-7-5-x-release-notes-934719297.html#JIRASoftware7.5.xreleasenotes-tweaksMoreimprovements]. You can now use them while building your plugins, or to get informed whenever an issue link is created or deleted. The new events are IssueLinkCreatedEvent and IssueLinkDeletedEvent.\r\n\r\nWhen creating webhooks, you can use the following events. The string in parentheses is the name of the webhookEvent in the response.\r\n create (issuelink_created)\r\n deleted (issuelink_deleted)\r\n\r\nThis ticket remains open as issue linked or delinked events are still not part of a notification scheme. Right now, we do not have any plans for adding these events to notifications schemes. We will let you know as soon as the status of this suggestion changes.\r\n\r\nRegards,\r\n Jakub Kurcek\r\n Product Manager, JIRA Platform\r\n{panel}\r\nh3. Problem Definition\r\n\r\nCreating or removing a JIRA issue link doesn't trigger any events. This means that the operation can't be used to trigger notifications or Webhook posts.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwghjb:","customfield_10651":null,"customfield_14734":"1|hwa4mf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwkwev:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwfqqv:","customfield_10653":null,"customfield_10401":null,"summary":"Add a new \"Issue Linked\" event for listeners to respond to","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"70001","self":"https://jira.atlassian.com/rest/api/latest/issue/70001","key":"JRASERVER-15129","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"3535","customfield_11435":"3540","customfield_11437":"3415","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"74574","customfield_11434":"3349","customfield_17933":null,"labels":["affects-server","service-desk","software"],"customfield_11433":"27150","customfield_10610":71.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"384381","self":"https://jira.atlassian.com/rest/api/2/issueLink/384381","inwardIssue":{"id":"1117311","key":"JSDSERVER-6232","self":"https://jira.atlassian.com/rest/api/2/issue/1117311","fields":{"summary":"Handler that strips both quoted e-mails as well as signatures.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"31007","self":"https://jira.atlassian.com/rest/api/2/issueLink/31007","outwardIssue":{"id":"69538","key":"JRASERVER-15072","self":"https://jira.atlassian.com/rest/api/2/issue/69538","fields":{"summary":"remove signatures from inbound emails","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"314161","self":"https://jira.atlassian.com/rest/api/2/issueLink/314161","outwardIssue":{"id":"769708","key":"JRACLOUD-15129","self":"https://jira.atlassian.com/rest/api/2/issue/769708","fields":{"summary":"Handler that strips both quoted e-mails as well as signatures.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"393880","self":"https://jira.atlassian.com/rest/api/2/issueLink/393880","inwardIssue":{"id":"123352","key":"JRASERVER-23530","self":"https://jira.atlassian.com/rest/api/2/issue/123352","fields":{"summary":"Strip signature from incoming email","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"88909","self":"https://jira.atlassian.com/rest/api/2/issueLink/88909","inwardIssue":{"id":"253068","key":"JRASERVER-31385","self":"https://jira.atlassian.com/rest/api/2/issue/253068","fields":{"summary":"Split regex in Create a new issue handler ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dushan%40atlassian.com","name":"dushan@atlassian.com","key":"dushan@atlassian.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=32"},"displayName":"Dushan Hanuska [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"34385","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dushan%40atlassian.com","name":"dushan@atlassian.com","key":"dushan@atlassian.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/d0c69dfb74df36f2e2da6547aa7bc163?d=mm&s=32"},"displayName":"Dushan Hanuska [Atlassian]","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-15129/votes","votes":313,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-15129/watchers","watchCount":171,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2008-06-19T01:16:38.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwaiif:","updated":"2026-07-03T04:31:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-15129].\r\n  {panel}\r\n\r\n*The problem*\r\n\r\nThe mail handler configured in *JIRA > ⚙ > System > Incoming Mail* does not have a functionality that removes signatures from email.\r\nThis can be quite an issue when some users reply by email with a huge signature, and a very long comment is added to an existing JIRA ticket. The more comments are added by email, the more a user will have to scroll down in the ticket to get to the relevant information.\r\n\r\n*Solution*\r\n\r\nImprove the JIRA mail handler to strip email signatures.\r\n\r\n*Related issues*\r\nThis issue was created based on JRA-15072.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwflu7:","customfield_10651":null,"customfield_14734":"1|hwahsn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwq4of:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwej27:","customfield_10653":null,"customfield_10401":null,"summary":"Improve the Mail Handler to remove/strip email signatures","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"256419","self":"https://jira.atlassian.com/rest/api/latest/issue/256419","key":"JRASERVER-31953","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"172029","customfield_11435":"172029","customfield_11437":"171769","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"197604","customfield_11434":"171719","customfield_17933":null,"labels":["affects-cloud","affects-server","dmb-legacy-jac-none","edalgliesh","jw-platform","no-cvss-required","pse-request","security","webhooks"],"customfield_11433":"179756","customfield_10610":90.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"242107","self":"https://jira.atlassian.com/rest/api/2/issueLink/242107","inwardIssue":{"id":"377375","key":"JRASERVER-40912","self":"https://jira.atlassian.com/rest/api/2/issue/377375","fields":{"summary":"Support http basic auth for JIRA webhooks","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"319193","self":"https://jira.atlassian.com/rest/api/2/issueLink/319193","outwardIssue":{"id":"763717","key":"JRACLOUD-31953","self":"https://jira.atlassian.com/rest/api/2/issue/763717","fields":{"summary":"Webhooks authentication (basic auth and others)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"414189","self":"https://jira.atlassian.com/rest/api/2/issueLink/414189","outwardIssue":{"id":"1143986","key":"JRASERVER-69110","self":"https://jira.atlassian.com/rest/api/2/issue/1143986","fields":{"summary":"Option to add custom headers to be sent in Jira webhook","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"243457","self":"https://jira.atlassian.com/rest/api/2/issueLink/243457","inwardIssue":{"id":"642015","key":"JSDSERVER-4435","self":"https://jira.atlassian.com/rest/api/2/issue/642015","fields":{"summary":"JIRA Service Desk \"Then Webhook\" could not validate some character","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/68109","id":"68109","name":"Security","description":"Component to track Security issues. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":14.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=llima","name":"llima","key":"llima","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=llima&avatarId=2468230","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=llima&avatarId=2468230","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=llima&avatarId=2468230","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=llima&avatarId=2468230"},"displayName":"LucasA","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"191953","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 8th February  2018|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff} \r\nHi all,\r\n\r\nThanks for your interest in this issue.\r\n\r\nWhile this suggestion has gathered significant interest, we're unable to implement all of the excellent suggestions you make. We appreciate the benefits of such requests, but don't plan to work on this for the foreseeable future.\r\n\r\nThis suggestion will be reviewed in about 12 month's time, at which point we’ll consider whether we need to alter its status.\r\n\r\nCheers,\r\nJira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=llima","name":"llima","key":"llima","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=llima&avatarId=2468230","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=llima&avatarId=2468230","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=llima&avatarId=2468230","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=llima&avatarId=2468230"},"displayName":"LucasA","active":true,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-31953/votes","votes":283,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-31953/watchers","watchCount":177,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-02-06T21:54:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx0x8v:","updated":"2026-07-03T04:31:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-31953].\n  {panel}\n\nUsing the procedures to use basic auth described on \r\n\r\nhttps://extranet.atlassian.com/display/SUPPORT/Webhooks+readiness+for+JIRA+5.2\r\n\r\nwe are getting a \"Invalid URL\" message.\r\n\r\n!https://jira.atlassian.com/secure/attachment/85015/webhooks_error.png!\r\n\r\n\r\n*workaround*\r\nFor Atlassian applications, the REST plugin : https://developer.atlassian.com/display/DOCS/REST+and+os_authType allows you to apend the authentication type to the URL. This  can be adapted as a workaround. When I add the os_oauthtype to the URL, it works: \r\n{code}\r\nhttp://localhost:10520/bamboo52/rest/api/latest/server/pause?os_authtype=basic&os_username=admin&os_password=admin\r\n{code}\r\n\r\n*Note:* While this workaround works, it's not great because applications frequently log URLs (for example, Apache can be configured that way) and this means that the password will be leaked, which is not desirable. The risk is highly reduced for users who are not logging access to their system and who are running behind https. We will advice that users take necessary steps to further secure access if they are using this method of authentication.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx4o1b:","customfield_10651":null,"customfield_14734":"1|hx0vnr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx95t3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx28fr:","customfield_10653":null,"customfield_10401":null,"summary":"Not being able to create webhooks with basic authentication.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":"AOD","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"300833","self":"https://jira.atlassian.com/rest/api/latest/issue/300833","key":"JRASERVER-35175","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"214107","customfield_11435":"214107","customfield_11437":"213796","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"230943","customfield_11434":"213859","customfield_17933":null,"labels":["affects-cloud","affects-server","create-branch","fusion","sam-request"],"customfield_11433":"220525","customfield_10610":84.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"137390","self":"https://jira.atlassian.com/rest/api/2/issueLink/137390","outwardIssue":{"id":"336897","key":"JSWSERVER-14473","self":"https://jira.atlassian.com/rest/api/2/issue/336897","fields":{"summary":"Implement 'Create Branch' feature in DVCS connector plugin for Github integration","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"321146","self":"https://jira.atlassian.com/rest/api/2/issueLink/321146","outwardIssue":{"id":"767145","key":"JRACLOUD-35175","self":"https://jira.atlassian.com/rest/api/2/issue/767145","fields":{"summary":"Create Branch Feature JIRA Only Brings You to Bitbucket, Not Github","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11775","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":13.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jworley","name":"jworley","key":"jworley","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jworley&avatarId=2464547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jworley&avatarId=2464547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jworley&avatarId=2464547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jworley&avatarId=2464547"},"displayName":"Jason Worley","active":false,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"229612","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jworley","name":"jworley","key":"jworley","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jworley&avatarId=2464547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jworley&avatarId=2464547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jworley&avatarId=2464547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jworley&avatarId=2464547"},"displayName":"Jason Worley","active":false,"timeZone":"America/Los_Angeles"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35175/votes","votes":146,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35175/watchers","watchCount":163,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-10-04T23:21:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx7svz:","updated":"2026-07-03T04:31:29.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-35175].\r\n  {panel}\r\n\r\nCustomer is using Github/Gitlab and has established a DVCS connection to the repos.  \r\n\r\nHowever, when attempting to *Create Branch* from an issue in JIRA, it's always sending them to Bitbucket.\r\n\r\nThe customer needs to create branches in Github and Gitlab repositories. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxav3z:","customfield_10651":null,"customfield_14734":"1|hx7qzj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxena7:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx8vin:","customfield_10653":null,"customfield_10401":null,"summary":"Implement Create Branch feature in DVCS connector plugin for Github and Gitlab integration","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"308954","self":"https://jira.atlassian.com/rest/api/latest/issue/308954","key":"JRASERVER-36039","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"221831","customfield_11435":"221831","customfield_11437":"221520","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"237691","customfield_11434":"221584","customfield_17933":null,"labels":["affects-server","pse-request"],"customfield_11433":"229141","customfield_10610":43.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"340890","self":"https://jira.atlassian.com/rest/api/2/issueLink/340890","outwardIssue":{"id":"268895","key":"JRASERVER-32427","self":"https://jira.atlassian.com/rest/api/2/issue/268895","fields":{"summary":"Ability to block attachments from incoming mails","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"321672","self":"https://jira.atlassian.com/rest/api/2/issueLink/321672","outwardIssue":{"id":"767279","key":"JRACLOUD-36039","self":"https://jira.atlassian.com/rest/api/2/issue/767279","fields":{"summary":"Add ability to disable attachments at the mail handler","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"172997","self":"https://jira.atlassian.com/rest/api/2/issueLink/172997","outwardIssue":{"id":"59378","key":"JRASERVER-13776","self":"https://jira.atlassian.com/rest/api/2/issue/59378","fields":{"summary":"Duplicate attachments created from images inserted to HTML e-mails when comments added from follow-up messages","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cbenard","name":"cbenard","key":"cbenard","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cbenard&avatarId=2469863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cbenard&avatarId=2469863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cbenard&avatarId=2469863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cbenard&avatarId=2469863"},"displayName":"Carlen Benard","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"236954","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cbenard","name":"cbenard","key":"cbenard","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cbenard&avatarId=2469863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cbenard&avatarId=2469863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cbenard&avatarId=2469863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cbenard&avatarId=2469863"},"displayName":"Carlen Benard","active":false,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36039/votes","votes":143,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36039/watchers","watchCount":81,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-12-03T00:30:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx92l3:","updated":"2026-07-03T04:31:28.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-36039].\n  {panel}\n\nJIRA picks up any logos or images included in a users email (even if it's for a header or signature, etc.) are attached to JIRA ticket. Users would like the ability to disable incoming attachments at the handler level to cut the clutter from JIRA issues.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxc2cv:","customfield_10651":null,"customfield_14734":"1|hx90ov:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxfqz3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxaapz:","customfield_10653":null,"customfield_10401":null,"summary":"Add ability to disable attachments at the mail handler","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"385541","self":"https://jira.atlassian.com/rest/api/latest/issue/385541","key":"JRASERVER-41262","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"324912","self":"https://jira.atlassian.com/rest/api/2/issueLink/324912","outwardIssue":{"id":"739264","key":"JRACLOUD-41262","self":"https://jira.atlassian.com/rest/api/2/issue/739264","fields":{"summary":"Webhooks do not respect comment visibility","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"},{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=69ea31a12a41","name":"69ea31a12a41","key":"chris53","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=chris53&avatarId=5866946","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=chris53&avatarId=5866946","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=chris53&avatarId=5866946","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=chris53&avatarId=5866946"},"displayName":"Chris Waters","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=69ea31a12a41","name":"69ea31a12a41","key":"chris53","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=chris53&avatarId=5866946","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=chris53&avatarId=5866946","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=chris53&avatarId=5866946","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=chris53&avatarId=5866946"},"displayName":"Chris Waters","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41262/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41262/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-12-16T04:15:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxl8tb:","updated":"2026-07-03T04:31:28.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-41262].\n  {panel}\n\nThe issue updated webhook does not respect comment visibility and will send all comments (regardless of visiblity) to the other system.\r\n\r\nIdeally it would be possible to specify a user account that the webhook should run as. Then the webhook would only include information which that user account had visibility into.\r\n\r\nCurrently webhooks provide a way to accidentally bypass the security permissions that have been configured for comments.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxljfb:","customfield_10651":null,"customfield_14734":"1|hxl8tz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxoi3z:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxl8tr:","customfield_10653":null,"customfield_10401":null,"summary":"Webhooks do not respect comment visibility","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"632727","self":"https://jira.atlassian.com/rest/api/latest/issue/632727","key":"JRASERVER-62624","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":49.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"235145","self":"https://jira.atlassian.com/rest/api/2/issueLink/235145","outwardIssue":{"id":"640168","key":"JRASERVER-62863","self":"https://jira.atlassian.com/rest/api/2/issue/640168","fields":{"summary":"French characters are not Exported Correctly via CSV","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"330611","self":"https://jira.atlassian.com/rest/api/2/issueLink/330611","outwardIssue":{"id":"725396","key":"JRACLOUD-62624","self":"https://jira.atlassian.com/rest/api/2/issue/725396","fields":{"summary":"CSV Export in other encoding than UTF-8","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43412","id":"43412","name":"Issue - Actions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=yokamoto","name":"yokamoto","key":"yokamoto","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=yokamoto&avatarId=2469997","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=yokamoto&avatarId=2469997","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=yokamoto&avatarId=2469997","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=yokamoto&avatarId=2469997"},"displayName":"Yuki Okamoto","active":false,"timeZone":"Asia/Tokyo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=yokamoto","name":"yokamoto","key":"yokamoto","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=yokamoto&avatarId=2469997","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=yokamoto&avatarId=2469997","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=yokamoto&avatarId=2469997","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=yokamoto&avatarId=2469997"},"displayName":"Yuki Okamoto","active":false,"timeZone":"Asia/Tokyo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62624/votes","votes":152,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62624/watchers","watchCount":103,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-09-27T06:23:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hybjcf:","updated":"2026-07-03T04:31:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-62624].\r\n  {panel}\r\n\r\nThanks to the implementation of JRA-8580, we can export JIRA issues as CSV file now.\r\n\r\nHowever, if we export issues which include Japanese contents and open the CSV file in Excel, the Japanese characters are garbled because Excel tries to handle the file as Shift-JIS in Japanese locale.\r\n\r\nFrom the view point of Japanese customers, it would be better if we had an option to select the encoding of the file when exporting it.\r\n\r\nCheers,\r\nYuki\r\n\r\n{panel:title=(i) Update | borderStyle=| borderColor=| titleBGColor=#e0efff| bgColor=}\r\nh3. Workaround\r\n\r\nLatest Excel supports UTF-8.\r\n\r\n{quote}\r\nCSV (UTF-8) support: Open and save CSV files that use UTF-8 character encoding.\r\n{quote}\r\n\r\nRef. [Office 365 client update channel releases|https://technet.microsoft.com/en-us/office/mt465751.aspx] > _November 10, 2016_ > {{Version 1610 (Build 7466.2038)}} > _Excel: Feature updates_\r\n\r\n{panel}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hybl5j:","customfield_10651":null,"customfield_14734":"1|hybjdb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hycljj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hybjd3:","customfield_10653":null,"customfield_10401":null,"summary":"CSV Export in other encoding than UTF-8","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1455040","self":"https://jira.atlassian.com/rest/api/latest/issue/1455040","key":"JRASERVER-70362","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":23.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"409957","self":"https://jira.atlassian.com/rest/api/2/issueLink/409957","outwardIssue":{"id":"1452348","key":"BSERV-12073","self":"https://jira.atlassian.com/rest/api/2/issue/1452348","fields":{"summary":"As an administrator, I want to be able to hide any version information from Bitbucket for anonymous users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"409958","self":"https://jira.atlassian.com/rest/api/2/issueLink/409958","inwardIssue":{"id":"1448810","key":"CONFSERVER-59154","self":"https://jira.atlassian.com/rest/api/2/issue/1448810","fields":{"summary":"Ability to Toggle Version Information on Confluence Pages On/Off","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43425","id":"43425","name":"Login"},{"self":"https://jira.atlassian.com/rest/api/2/component/43417","id":"43417","name":"System Administration - General Configuration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=11295694","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=11295694","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=11295694","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=11295694"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=11295694","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=11295694","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=11295694","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=11295694"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70362/votes","votes":44,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70362/watchers","watchCount":28,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-12-05T08:34:07.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1hizj:","updated":"2026-07-03T04:31:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJira displays it's own version number in several pages, including the page markup and application footer. \r\n\r\nSome of these pages are available unauthenticated, for instance, the login and logout pages.\r\n\r\nJira administrators may wish to hide these version numbers from users as there may be a requirement to not identify the running product version, particularly to unauthenticated users. \r\nh3. Actual Result\r\n\r\nVersion number can be found in the page markup, for example:\r\n * {{<meta name=\"application-name\" content=\"JIRA\" data-name=\"jira\" data-version=\"8.5.0\">}}\r\n * {{<input type=\"hidden\" title=\"JiraVersion\" value=\"8.5.0\">}}\r\n * {{jira/s/...-CDN/dexrks/805000/.../.../_/download/contextbatch/css/jira.login,_super/batch.css}}\r\n\r\nAnd is displayed in the Jira footer (eg):\r\n * {{Atlassian Jira Project Management Software (v8.5.0#805000-sha1:8875eca)}}\r\n\r\n \r\nh3. Suggested Result  \r\n\r\nA) By default, hide the version number being displayed on unauthenticated pages (EG, login/logout)\r\n\r\n_and/or_\r\n\r\nB) Provide a toggle switch in Jira Admin to hide the version number being displayed in other \"logged in\" areas of Jira \r\nh3. Workaround\r\n\r\nWe have added a workaround in the KB article [https://confluence.atlassian.com/display/JIRAKB/Hiding+the+Jira+version+number+from+page+markup]\r\n\r\nPlease take care to note the workarounds limitation.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1hivz:","customfield_10651":null,"customfield_14734":"1|i1hj0n:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i1hcof:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i1hj0f:","customfield_10653":null,"customfield_10401":null,"summary":"As a Jira Admin, I want to hide the version number showing to unauthenticated users","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1721877","self":"https://jira.atlassian.com/rest/api/latest/issue/1721877","key":"JRASERVER-72145","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["Mobile-iOS","mobile-android","mobile-backend"],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"433746","self":"https://jira.atlassian.com/rest/api/2/issueLink/433746","inwardIssue":{"id":"1721878","key":"CONFSERVER-61341","self":"https://jira.atlassian.com/rest/api/2/issue/1721878","fields":{"summary":"MAM Server Mobile Support","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5cd8def7e384","name":"5cd8def7e384","key":"JIRAUSER9293054","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9293054&avatarId=10430287","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9293054&avatarId=10430287","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9293054&avatarId=10430287","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9293054&avatarId=10430287"},"displayName":"Kunwardeep Singh","active":false,"timeZone":"America/Los_Angeles"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42597","id":"42597","name":"Mobile","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dmakhno","name":"dmakhno","key":"dmakhno","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dmakhno&avatarId=5813065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dmakhno&avatarId=5813065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dmakhno&avatarId=5813065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dmakhno&avatarId=5813065"},"displayName":"dmakhno \uD83D\uDC3C","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dmakhno","name":"dmakhno","key":"dmakhno","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dmakhno&avatarId=5813065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dmakhno&avatarId=5813065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dmakhno&avatarId=5813065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dmakhno&avatarId=5813065"},"displayName":"dmakhno \uD83D\uDC3C","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72145/votes","votes":25,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72145/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-02-24T16:06:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2qtsv:","updated":"2026-07-03T04:31:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"This is an umbrella ticket and hold *Jira*, *JSM* and *Confluence* mobile client needs. And relates to both Android and Apple based devices.\r\nh2. What is MAM\r\n\r\nMobile device management (MDM) is a device lifecycle management technology that enables IT to deploy, configure, manage, support and secure mobile devices through MDM profiles installed on the devices. \r\n\r\nMobile application management (MAM) technologies apply management and policy controls to individual apps instead of the entire device. MAM solutions typically offer a custom app store that enables control and delivery of both internally-developed and third-party apps. IT admins can add security, encryption and control to mobile apps using AppConfig Community standards or software development kit (SDK) or app wrapping solutions from the MAM provider.\r\n\r\n \r\n\r\nGood examples of MAM policies:\r\n * Android: [https://docs.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-android]\r\n\r\n * iOS [https://docs.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios]\r\n\r\nreferenced as example, no particular sticking to MS Intune. In general allows a precise control of how data flows. And especially for BYOD company policy ensure that document won't leave corporate perimeter.\r\nh2. Requirement Gathering\r\n\r\nWe feel a high demand on MAM and looking for a way on mobile to give the best option(s) possible.\r\n\r\nMAM Providers are not defined, if you do NOT see yours let us know, we heard a lot MS Intune, VMWare AirWatch, MobileIron, Blackberry.\r\n\r\nThus we evaluate several options that might work:\r\n * Application Wrapping\r\n ** pre-wrapping: Stores will contain apps ready for MAM Provider\r\n ** self-service: Provided service that allows to get binaries and wrap them inHouse\r\n * SDK binding (not for every MAM)\r\n * Based on MDM solution\r\n\r\n \r\n\r\nThis is an umbrella ticket and later on may fall into smaller parts. Please comment actively and we'll split it.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2qtnj:","customfield_10651":null,"customfield_14734":"1|i2qttz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i2qavb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i2qttr:","customfield_10653":null,"customfield_10401":null,"summary":"MAM Server Mobile Support","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1723747","self":"https://jira.atlassian.com/rest/api/latest/issue/1723747","key":"JRASERVER-72159","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/56390","id":"56390","name":"Tomcat"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c0365eb4a5cb","name":"c0365eb4a5cb","key":"JIRAUSER4652830","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4652830&avatarId=6020748","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4652830&avatarId=6020748","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4652830&avatarId=6020748","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4652830&avatarId=6020748"},"displayName":"Neel","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c0365eb4a5cb","name":"c0365eb4a5cb","key":"JIRAUSER4652830","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4652830&avatarId=6020748","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4652830&avatarId=6020748","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4652830&avatarId=6020748","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4652830&avatarId=6020748"},"displayName":"Neel","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72159/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72159/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-03-01T10:03:40.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2r4tz:","updated":"2026-07-03T04:31:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Customer would like to change the {{Referrer-Policy}} header to \"strict-origin\", so It doesn't make data leakage and never share the full URL, even for same-origin requests. However {{Referrer-Policy: strict-origin-when-cross-origin}} header is hardcoded in our sources, so there is no way to disable or configure it at application level.\r\n\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2r4on:","customfield_10651":null,"customfield_14734":"1|i2r4v3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i2qlrr:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i2r4uv:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to disable/configure the Referrer-Policy flag in security headers","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1756990","self":"https://jira.atlassian.com/rest/api/latest/issue/1756990","key":"JRASERVER-72426","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"550880","self":"https://jira.atlassian.com/rest/api/2/issueLink/550880","inwardIssue":{"id":"1585972","key":"JRASERVER-71263","self":"https://jira.atlassian.com/rest/api/2/issue/1585972","fields":{"summary":"Provide usage statistics for Jira items","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"456006","self":"https://jira.atlassian.com/rest/api/2/issueLink/456006","outwardIssue":{"id":"1840336","key":"JRASERVER-73114","self":"https://jira.atlassian.com/rest/api/2/issue/1840336","fields":{"summary":"Additional auditing for licensing related events","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10200","id":"10200","name":"Licensing"},{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72426/votes","votes":4,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72426/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-05-17T21:45:28.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2wr8f:","updated":"2026-07-03T04:31:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As a Jira Admin, I'd like to have a report on users activities to assess if they're making use of Jira licenses or not, for the purpose of unlicensing inactive users.\r\n\r\nThe report could be similar to what's described in [How to audit license usage and user activity in Jira|https://confluence.atlassian.com/pages/viewpage.action?pageId=1005789475]:\r\n* Last login\r\n* Last time a Dashboard was viewed\r\n* Last time a Board was viewed\r\n* Last time an issue search was performed\r\n* Last time an issue was browsed (viewed)\r\n* Last time an issue was created\r\n* Last time an issue was transitioned\r\n* Last time an issue was commented\r\n* Last time an issue was assigned to the user\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2wr33:","customfield_10651":null,"customfield_14734":"1|i2wr9j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i2w5yf:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i2wr9b:","customfield_10653":null,"customfield_10401":null,"summary":"Provide Jira Admins user activity information for license administration and audit purposes","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"28034","self":"https://jira.atlassian.com/rest/api/latest/issue/28034","key":"JRASERVER-7544","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"1070","customfield_11435":"1076","customfield_11437":"1180","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"89163","customfield_11434":"978","customfield_17933":null,"labels":["affects-server","jw-platform"],"customfield_11433":"25366","customfield_10610":46.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"21442","self":"https://jira.atlassian.com/rest/api/2/issueLink/21442","inwardIssue":{"id":"43880","key":"JRASERVER-11513","self":"https://jira.atlassian.com/rest/api/2/issue/43880","fields":{"summary":"Back Up Service to Clean up old Files","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"17640","self":"https://jira.atlassian.com/rest/api/2/issueLink/17640","outwardIssue":{"id":"21834","key":"CONFSERVER-2231","self":"https://jira.atlassian.com/rest/api/2/issue/21834","fields":{"summary":"delete backups older than X days","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"313059","self":"https://jira.atlassian.com/rest/api/2/issueLink/313059","outwardIssue":{"id":"770610","key":"JRACLOUD-7544","self":"https://jira.atlassian.com/rest/api/2/issue/770610","fields":{"summary":"Provide backup service option to delete old backups","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10123","id":"10123","name":"Import / Export [Deprecated]","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":8.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"40361","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-7544/votes","votes":142,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-7544/watchers","watchCount":79,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2005-08-02T23:52:35.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwa3bb:","updated":"2026-07-03T04:31:19.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-7544].\n  {panel}\n\n{panel:title=22nd December 2015|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff}\r\nHi all,\r\n\r\nThanks for participating in this issue, either by voting, commented or just watching. We highly value your feedback in all forms, and through suggestions in jira.atlassian.com is not different. We use this channel often to learn the best we can with how customers use JIRA and how we can continue to improve the experience for as many users as possible.\r\n\r\nWe have revisited this issue again recently and wanted to reiterate that there are still currently no plans to implement this suggestion, and it is not currently on any JIRA team’s roadmap at this stage.\r\n\r\nPlease remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can [learn more about our process here|https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com].\r\n\r\nI understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.\r\n\r\n\r\nRegards,\r\nKerrod Williams\r\nKerrod (dot) Williams (at) atlassian (dot) com\r\nProduct Manager, JIRA\r\n\r\n{panel}\r\nIt would be useful if the backup service had an option to delete backups older than X days.  This would prevent backups directories from filling up hard disks and causing chaos.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwgmi7:","customfield_10651":null,"customfield_14734":"1|hwa407:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hws9jr:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwe827:","customfield_10653":null,"customfield_10401":null,"summary":"Provide backup service option to delete old backups","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"64723","self":"https://jira.atlassian.com/rest/api/latest/issue/64723","key":"JRASERVER-14543","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9030","customfield_11435":"9035","customfield_11437":"10047","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"59871","customfield_11434":"8780","customfield_17933":null,"labels":["affects-cloud","affects-server","email","jira_support_backlog_pa","outlook","pm_status","pse-request","support_improvement","table-stakes"],"customfield_11433":"37550","customfield_10610":263.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"56015","self":"https://jira.atlassian.com/rest/api/2/issueLink/56015","inwardIssue":{"id":"145132","key":"JRASERVER-25420","self":"https://jira.atlassian.com/rest/api/2/issue/145132","fields":{"summary":"Do nothing","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"405617","self":"https://jira.atlassian.com/rest/api/2/issueLink/405617","inwardIssue":{"id":"1240175","key":"JSDSERVER-6448","self":"https://jira.atlassian.com/rest/api/2/issue/1240175","fields":{"summary":"Strip Quotes not working with Outlook mail pattern ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"40064","self":"https://jira.atlassian.com/rest/api/2/issueLink/40064","inwardIssue":{"id":"95919","key":"JRASERVER-19469","self":"https://jira.atlassian.com/rest/api/2/issue/95919","fields":{"summary":"CreateOrCommentHandler doesn't stripquotes from Outlook HTML mail","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"314083","self":"https://jira.atlassian.com/rest/api/2/issueLink/314083","outwardIssue":{"id":"766163","key":"JRACLOUD-14543","self":"https://jira.atlassian.com/rest/api/2/issue/766163","fields":{"summary":"Better support for reply emails from Outlook by mailhandlers","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/3","description":"The development team is currently working on this issue.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/inprogress.png","name":"In Progress","id":"3","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"inprogress","name":"In Progress"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":"2020-02-07","customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":31.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bdziedzic","name":"bdziedzic","key":"bdziedzic","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=32"},"displayName":"Bogdan Dziedzic [Atlassian]","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"34881","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 7 February 2020|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#ffffff}\r\nHi everyone,\r\n\r\nIn the last update we recommended switching to the mail handlers which use regular expressions to get rid of unwanted content such as email footers or signatures. We also announced deprecating the two email handlers which are not using regex.\r\n\r\nSince then, we’ve received important feedback on our deprecation statement and, as a result, we decided to revert it.\r\n\r\n*We will not be deprecating the two mail handlers and instead will work on adding regular expression to the existing handlers to help admins manage the unwanted content added to Jira issues via email.*\r\n\r\nThank you for sharing with us via Atlassian support team the reasons why, in some cases, it’s not possible to switch to the recommended mail handlers. As stated above, the Atlassian team will keep all handlers in Jira. We also plan for all handlers to use regex. Meanwhile, we will change the in-product deprecation warnings in the upcoming versions of Jira.\r\n\r\nI am re-opening this issue and will communicate progress in the upcoming weeks.\r\n\r\nKatarzyna Derenda\r\n\r\nProduct Manager, Jira Server and Data Center\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bdziedzic","name":"bdziedzic","key":"bdziedzic","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/46a7f9a120a6827ecac267d0ee631a4f?d=mm&s=32"},"displayName":"Bogdan Dziedzic [Atlassian]","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-14543/votes","votes":451,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-14543/watchers","watchCount":365,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2008-02-28T02:08:55.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwbfzr:","updated":"2026-07-03T04:31:18.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-14543].\r\n{panel}\r\n \r\n\r\nIf one replys to JIRA message from Outlook to JIRA configured with _NonQuotedCommentHandler_ and _CreateOrCommentHandler_ the \"old\" message is not striped out.\r\n\r\nThe html source code for the reply message around the end of the reply and the original message looks like:\r\n{code:java}\r\n<br>Cell:966.456.452</span><span style=\"font-size: 11pt; color: rgb(31, 73, 125); font-family: 'Calibri','sans-serif';\"><o:p></o:p></span></p>\r\n<div>\r\n<div style=\"border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;\">\r\n<p class=\"MsoNormal\"><b><span style=\"font-size: 10pt; font-family: 'Tahoma','sans-serif';\">From:</span></b>\r\n<span style=\"font-size: 10pt; font-family: 'Tahoma','sans-serif';\"> James Bond (JIRA) [mailto:agent007@mi5.gov.uk] <br><b>\r\n...\r\n{code}\r\nOutlook doesn't indicate/separate the \"old content\" from the reply message in any way that would allow us to program JIRA to recognize and process the message. \r\nFor e.g. the blue line which in this case is separating the content, can be used for other purposes too. So, we can't use it to trim the content base on it.\r\n\r\n!OutlookReply.jpg|thumbnail!\r\n\r\nFor references this is a screenshot of the reply email sent from Outlook.\r\n\r\nCurrently known work arounds that might work in some cases are:\r\n - Remove manually the remaining text\r\n - Create 1 mail server and mail handler for the “New” incoming emails and a second mail server and mail handler for “Reply” emails. Each mail server has it’s own separate email address, so you can get rid of the entire email thread.\r\n - [customise mail temples|https://confluence.atlassian.com/x/dQISCw] in JIRA to include a line that will help JIRA trim messages e.g. _---- Original Message ---- _ and specify it atlassian-jira/WEB-INF/classes/outlook-email.translations . Note, it will not trim whole message but every thing below this line and it will need to be moved to a new JIRA if you upgrade in the future.\r\n - Use one of the methods documented here: [https://confluence.atlassian.com/jirakb/remove-previous-content-from-incoming-email-from-jira-server-in-microsoft-outlook-223218415.html] \r\n - Stop to use this client ;)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwfovr:","customfield_10651":null,"customfield_14734":"1|hwbm9z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwnpp3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwgaov:","customfield_10653":null,"customfield_10401":null,"summary":"Better support for reply emails from Outlook by mail handlers","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"342111","self":"https://jira.atlassian.com/rest/api/latest/issue/342111","key":"JRASERVER-38896","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":76.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"323465","self":"https://jira.atlassian.com/rest/api/2/issueLink/323465","outwardIssue":{"id":"738671","key":"JRACLOUD-38896","self":"https://jira.atlassian.com/rest/api/2/issue/738671","fields":{"summary":"Allow export of JIRA issue details into Excel i.e. Activity and History","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"214514","self":"https://jira.atlassian.com/rest/api/2/issueLink/214514","inwardIssue":{"id":"30942","key":"JRASERVER-8426","self":"https://jira.atlassian.com/rest/api/2/issue/30942","fields":{"summary":"View comments as a field (eg. in Excel view)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jtye","name":"jtye","key":"jtye","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jtye&avatarId=2472129","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jtye&avatarId=2472129","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jtye&avatarId=2472129","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jtye&avatarId=2472129"},"displayName":"Joe Wai Tye","active":false,"timeZone":"Asia/Shanghai"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jtye","name":"jtye","key":"jtye","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jtye&avatarId=2472129","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jtye&avatarId=2472129","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jtye&avatarId=2472129","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jtye&avatarId=2472129"},"displayName":"Joe Wai Tye","active":false,"timeZone":"Asia/Shanghai"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-38896/votes","votes":299,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-38896/watchers","watchCount":136,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-06-24T17:45:18.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxfyx3:","updated":"2026-07-03T04:31:16.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-38896].\n  {panel}\n\nCurrently, there is no real method to export the details of a JIRA issue into an Excel file. The available exports into Excel is the results of a search. It would be great if we could export the entire history of the ticket (all the comments, actions, etc) into an Excel file.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxgctz:","customfield_10651":null,"customfield_14734":"1|hxfyxz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxju1b:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxfyxr:","customfield_10653":null,"customfield_10401":null,"summary":"Allow export of JIRA issue details into Excel","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"443078","self":"https://jira.atlassian.com/rest/api/latest/issue/443078","key":"JRASERVER-44126","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["jw-platform"],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"182936","self":"https://jira.atlassian.com/rest/api/2/issueLink/182936","outwardIssue":{"id":"443080","key":"CONFSERVER-38144","self":"https://jira.atlassian.com/rest/api/2/issue/443080","fields":{"summary":"Export a List of All Installed Add-ons ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"326679","self":"https://jira.atlassian.com/rest/api/2/issueLink/326679","outwardIssue":{"id":"762326","key":"JRACLOUD-44126","self":"https://jira.atlassian.com/rest/api/2/issue/762326","fields":{"summary":"Export a List of All Installed Add-ons ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scranford","name":"scranford","key":"scranford","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scranford&avatarId=11070340","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scranford&avatarId=11070340","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scranford&avatarId=11070340","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scranford&avatarId=11070340"},"displayName":"Shawn C","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scranford","name":"scranford","key":"scranford","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scranford&avatarId=11070340","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scranford&avatarId=11070340","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scranford&avatarId=11070340","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scranford&avatarId=11070340"},"displayName":"Shawn C","active":false,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44126/votes","votes":48,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44126/watchers","watchCount":26,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-07-02T18:37:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxtuvz:","updated":"2026-07-03T04:31:15.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-44126].\n  {panel}\n\nh3. Problem Definition\r\nCustomer is migrating and would like to export a list of Add-ons and Plug-ins that were installed in the old environment to ensure the new instance has the same ones installed\r\n\r\nh3. Suggested Solution\r\nAn option to Export to Excel, CSV, Text, etc a list of all installed Add-ons/Plug-ins in an Instance\r\n \r\nh3. Workaround \r\nView *Manage Add-ons* page (!https://confluence.atlassian.com/download/attachments/444107050/cog.png! > Add-ons > Manage Add-ons)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxu29r:","customfield_10651":null,"customfield_14734":"1|hxtuwn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxwenb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxtuwf:","customfield_10653":null,"customfield_10401":null,"summary":"Export a List of All Installed Add-ons ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"446557","self":"https://jira.atlassian.com/rest/api/latest/issue/446557","key":"JRASERVER-44299","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["jw-platform"],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"326771","self":"https://jira.atlassian.com/rest/api/2/issueLink/326771","outwardIssue":{"id":"772413","key":"JRACLOUD-44299","self":"https://jira.atlassian.com/rest/api/2/issue/772413","fields":{"summary":"As an Admin I want to bulk change Project Lead for multiple projects","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10841","id":"10841","name":"Bulk Operations","description":"Bulk edit, bulk delete, bulk move, bulk migration of issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mriza","name":"mriza","key":"mriza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mriza&avatarId=2965604","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mriza&avatarId=2965604","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mriza&avatarId=2965604","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mriza&avatarId=2965604"},"displayName":"Mohamed Riza","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mriza","name":"mriza","key":"mriza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mriza&avatarId=2965604","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mriza&avatarId=2965604","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mriza&avatarId=2965604","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mriza&avatarId=2965604"},"displayName":"Mohamed Riza","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44299/votes","votes":205,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44299/watchers","watchCount":85,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-07-15T07:54:45.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxuctz:","updated":"2026-07-03T04:31:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-44299].\n  {panel}\n\nh3. Problem Definition\r\nWhen a user, like a Team Lead, leaves the company or is on a long leave, Then we have to start a long process of reassigning each project of the former user to another user.\r\n\r\nh3. Suggested Solution\r\nA Bulk change function for Project Lead, to reassign all the project assigned to the former user to another user, so that a new user could take charge.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxujzj:","customfield_10651":null,"customfield_14734":"1|hxucun:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxwujz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxucuf:","customfield_10653":null,"customfield_10401":null,"summary":"As an Admin I want to bulk change Project Lead for multiple projects","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"448530","self":"https://jira.atlassian.com/rest/api/latest/issue/448530","key":"JRASERVER-44418","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":15.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"326824","self":"https://jira.atlassian.com/rest/api/2/issueLink/326824","outwardIssue":{"id":"735248","key":"JRACLOUD-44418","self":"https://jira.atlassian.com/rest/api/2/issue/735248","fields":{"summary":"Periodically clean up the notificationinstance table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"185529","self":"https://jira.atlassian.com/rest/api/2/issueLink/185529","inwardIssue":{"id":"36540","key":"JRASERVER-9979","self":"https://jira.atlassian.com/rest/api/2/issue/36540","fields":{"summary":"NotificationInstance's should have a creation date, and a service to clean them up","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"},{"self":"https://jira.atlassian.com/rest/api/2/component/29794","id":"29794","name":"Scheduled Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pcora","name":"pcora","key":"pcora","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pcora&avatarId=6906471","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pcora&avatarId=6906471","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pcora&avatarId=6906471","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pcora&avatarId=6906471"},"displayName":"Pedro Cora","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pcora","name":"pcora","key":"pcora","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pcora&avatarId=6906471","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pcora&avatarId=6906471","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pcora&avatarId=6906471","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pcora&avatarId=6906471"},"displayName":"Pedro Cora","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44418/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44418/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-07-21T18:10:18.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxun3j:","updated":"2026-07-03T04:31:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-44418].\n  {panel}\n\nh3. Problem Definition\r\nOn JIRA instances that heavily use mail handlers, the {{notificationinstance}} table can grow a lot, which ends up causing performance issues - specially since it appears that JIRA does a full table scan frequently. On Oracle DBs, this can be costly and degrade server performance.\r\n\r\nh3. Suggested Solution\r\nWe should delete older entries from the table, similarly to what we did with the {{NotificationInstanceKiller}} that we implement as an upgrade task after JIRA 5.2 (see [this page|https://developer.atlassian.com/static/javadoc/jira/5.2/reference/com/atlassian/jira/startup/NotificationInstanceKiller.html#deleteAfterDelay] for more details). Also, we could add an index in the database for this table, to improve performance when searching on it.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxuu4f:","customfield_10651":null,"customfield_14734":"1|hxun3b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxx2z3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxun3z:","customfield_10653":null,"customfield_10401":null,"summary":"Periodically clean up the notificationinstance table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"602676","self":"https://jira.atlassian.com/rest/api/latest/issue/602676","key":"JRASERVER-61134","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"329687","self":"https://jira.atlassian.com/rest/api/2/issueLink/329687","outwardIssue":{"id":"731803","key":"JRACLOUD-61134","self":"https://jira.atlassian.com/rest/api/2/issue/731803","fields":{"summary":"Increase the length of the XMLVALUE column in GENERICCONFIGURATION table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6860b605c7fc","name":"6860b605c7fc","key":"efulmo","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=efulmo&avatarId=6823197","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=efulmo&avatarId=6823197","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=efulmo&avatarId=6823197","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=efulmo&avatarId=6823197"},"displayName":"Mykhailo","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6860b605c7fc","name":"6860b605c7fc","key":"efulmo","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=efulmo&avatarId=6823197","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=efulmo&avatarId=6823197","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=efulmo&avatarId=6823197","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=efulmo&avatarId=6823197"},"displayName":"Mykhailo","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61134/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61134/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-05-23T11:31:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy790v:","updated":"2026-07-03T04:31:13.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-61134].\n  {panel}\n\nHi Atlassian!\r\n\r\nI am the developer of the Table Grid Editor add-on (https://marketplace.atlassian.com/plugins/com.idalko.jira.plugins.igrid/server/overview).\r\nI am using custom field default value as a storage for a grid configuration. It can be quite large depending on the number of columns in the grid. Some customers report that they are getting error on saving of the custom field default value on the JIRA instances which use Oracle database. I checked it and noticed, that XMLVALUE column of the GENERICCONFIGURATION table that is used for this purpose has extremely short length(4000) whereas in other databases there is no limit at all on this column.\r\n\r\nAs the result some of our customers experience inconvenience working with Table Grid Editor on Oracle. Can you expand the length of the column or remove the limit at all in future versions?","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy7bmv:","customfield_10651":null,"customfield_14734":"1|hy791r:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy8kr3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy791j:","customfield_10653":null,"customfield_10401":null,"summary":"Increase the length of the XMLVALUE column in GENERICCONFIGURATION table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"832711","self":"https://jira.atlassian.com/rest/api/latest/issue/832711","key":"JRASERVER-65809","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["orange","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":80.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"413178","self":"https://jira.atlassian.com/rest/api/2/issueLink/413178","outwardIssue":{"id":"1485631","key":"JRASERVER-70637","self":"https://jira.atlassian.com/rest/api/2/issue/1485631","fields":{"summary":"Incoming mail is consuming all caesium threads blocking other scheduled tasks from running","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"474278","self":"https://jira.atlassian.com/rest/api/2/issueLink/474278","outwardIssue":{"id":"1529214","key":"JRASERVER-70950","self":"https://jira.atlassian.com/rest/api/2/issue/1529214","fields":{"summary":"Parameterize the amount of Threads for webhook processing","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"346606","self":"https://jira.atlassian.com/rest/api/2/issueLink/346606","outwardIssue":{"id":"798318","key":"JRASERVER-65197","self":"https://jira.atlassian.com/rest/api/2/issue/798318","fields":{"summary":"JIRA Data Center Cache replication stops due to Heartbeat jobs failure","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10301","name":"Split","inward":"was split into","outward":"was split from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10301"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/29794","id":"29794","name":"Scheduled Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":"2024-04-05","customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":8.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65809/votes","votes":135,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65809/watchers","watchCount":104,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2017-08-17T08:24:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyww2n:","updated":"2026-07-03T04:31:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\nCurrently scheduler pool size is hardcoded and has 4 scheduler threads (Caesium scheduler), in some cases those 4 threads are not enough to execute all tasks, eg: Mail handler, Automation jobs. \r\n\r\nh3. Suggested Solution\r\nAdd option to configure (increase) scheduler pool size. \r\n\r\nh3. Workaround \r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hywwqn:","customfield_10651":null,"customfield_14734":"1|hyww3j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hyxcf3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hyww3b:","customfield_10653":null,"customfield_10401":null,"summary":"As a Jira Administrator I want to configure number of scheduler threads","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"955229","self":"https://jira.atlassian.com/rest/api/latest/issue/955229","key":"JRASERVER-67068","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":39.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"442044","self":"https://jira.atlassian.com/rest/api/2/issueLink/442044","outwardIssue":{"id":"401131","key":"JRASERVER-42122","self":"https://jira.atlassian.com/rest/api/2/issue/401131","fields":{"summary":"REST API Access Permission","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"386644","self":"https://jira.atlassian.com/rest/api/2/issueLink/386644","inwardIssue":{"id":"282540","key":"JRASERVER-33612","self":"https://jira.atlassian.com/rest/api/2/issue/282540","fields":{"summary":"Improve remote API access rules adding the possibility to restrict it to a certain user group.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST API"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mriza","name":"mriza","key":"mriza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mriza&avatarId=2965604","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mriza&avatarId=2965604","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mriza&avatarId=2965604","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mriza&avatarId=2965604"},"displayName":"Mohamed Riza","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mriza","name":"mriza","key":"mriza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mriza&avatarId=2965604","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mriza&avatarId=2965604","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mriza&avatarId=2965604","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mriza&avatarId=2965604"},"displayName":"Mohamed Riza","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67068/votes","votes":18,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67068/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2018-04-04T08:06:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzclef:","updated":"2026-07-03T04:31:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n\r\nCurrently it is not possible to disable/restrict remote REST API calls\r\n\r\nh3. Suggested Solution\r\n\r\nGrant admins the ability to disable/enable or restrict this on a need basis. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzclsf:","customfield_10651":null,"customfield_14734":"1|hzclfb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzct1j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzclfb:","customfield_10653":null,"customfield_10401":null,"summary":"As a Jira admin, I would like to disable/restrict REST calls to the instance. ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1163066","self":"https://jira.atlassian.com/rest/api/latest/issue/1163066","key":"JRASERVER-69284","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":23.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"461929","self":"https://jira.atlassian.com/rest/api/2/issueLink/461929","outwardIssue":{"id":"651633","key":"JRASERVER-63461","self":"https://jira.atlassian.com/rest/api/2/issue/651633","fields":{"summary":"Plugin Usage report","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10271","id":"10271","name":"Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=30c635c9e02e","name":"30c635c9e02e","key":"darryl.a.hahn","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=darryl.a.hahn&avatarId=5830992","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=darryl.a.hahn&avatarId=5830992","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=darryl.a.hahn&avatarId=5830992","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=darryl.a.hahn&avatarId=5830992"},"displayName":"Darryl Hahn","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=30c635c9e02e","name":"30c635c9e02e","key":"darryl.a.hahn","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=darryl.a.hahn&avatarId=5830992","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=darryl.a.hahn&avatarId=5830992","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=darryl.a.hahn&avatarId=5830992","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=darryl.a.hahn&avatarId=5830992"},"displayName":"Darryl Hahn","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69284/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69284/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-05-06T19:18:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i04b0v:","updated":"2026-07-03T04:31:09.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Atlassian needs to add a \"unit of usage\" to the Add-on framework, so that each Add-on application can report the number of users per month, week and per day, and the list of users that run any add-on application.\r\n\r\nAdd-on applications are not cheap, and many times we have to decide to buy one add-on over another, based on how much money we have to spend.  And we wonder if we should renew an add-on.  We'd like to make those hard decisions using actual user data.  Why should we renew an expensive add-on application, if less than 5% of the Jira usage population regularly uses it?  Or if 90% of the user population uses an add-on application multiple times per day, that add-on app should certainly be renewed.\r\n\r\nAtlassian prepares the framework that developers use to write and publish Add-on Applications for Jira. So I believe Atlassian could add to that framework a way for the Add-on Apps to record what they consider an instant of usage, and then record that usage to the usage area of the framework. From which Atlassian could then easily publish usage of each Add-on.\r\n\r\nFor example, when I go the \"Manage apps\" link, the Atlassian Add-on Framework could show the number of users using this app in the last month, week, day, or hour etc, that each application has passed back to it. For each \"User-Installed apps\" that is listed.\r\n There could also be a link that takes the user to the Application Usage Metric, that some charts that could indicate heavy usage over time of day, etc.\r\n\r\n \r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i04b1z:","customfield_10651":null,"customfield_14734":"1|i04b1r:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i04a4v:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i04b1j:","customfield_10653":null,"customfield_10401":null,"summary":"Need ability to report of number of users that use any Add-on Application","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1442089","self":"https://jira.atlassian.com/rest/api/latest/issue/1442089","key":"JRASERVER-70245","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10271","id":"10271","name":"Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gperes%40atlassian.com","name":"gperes@atlassian.com","key":"gperes@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gperes%40atlassian.com&avatarId=5805190","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gperes%40atlassian.com&avatarId=5805190","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gperes%40atlassian.com&avatarId=5805190","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gperes%40atlassian.com&avatarId=5805190"},"displayName":"Gregory Peres","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gperes%40atlassian.com","name":"gperes@atlassian.com","key":"gperes@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gperes%40atlassian.com&avatarId=5805190","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gperes%40atlassian.com&avatarId=5805190","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gperes%40atlassian.com&avatarId=5805190","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gperes%40atlassian.com&avatarId=5805190"},"displayName":"Gregory Peres","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70245/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70245/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-11-13T08:22:26.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1fcaf:","updated":"2026-07-03T04:31:08.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As a Jira administrator, I would like to have the ability to restrict users' access to the instance. This would be extremely helpful for customers that have large and heavily customized environments. It is also worth mentioning potential benefits during upgrade processes:\r\n\r\nWithout this feature, users can log in before the administrators have the opportunity to re-apply modified files/content. Additionally, it is important to deny users access to the instance before plugins are correctly upgraded and post-upgrade checks have been performed, and functionalities have been tested and are ready for use. Furthermore, once the upgrade is completed, the integrations between Jira and other applications will be reestablished and that can be another potential source of issues in the future.\r\n\r\nAlso, for instances that have users worldwide in different timezones, it can be extremely difficult to program a maintenance window where no users will be accessing Jira. In some cases, these maintenance windows are used to perform system administration tasks such as the installation of new plugins, extracting data for year-end processing or auditing by regulatory agencies.\r\n\r\nThe current options available, outlined in the article: [Preventing users from accessing Jira applications during backups|https://confluence.atlassian.com/adminjiraserver/preventing-users-from-accessing-jira-applications-during-backups-938847685.html], are not feasible for some of our customers, as it can require network and security skills that may not be available when this functionality is needed.\r\n\r\nBecause of that, this feature could benefit these customers allowing them to restrict access to the instance through the User Interface, similarly to the Full Reindex process (that is already available), not allowing users to alter data inside the instance while the process is executed.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1fc73:","customfield_10651":null,"customfield_14734":"1|i1fcbj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i1f6on:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i1fcbb:","customfield_10653":null,"customfield_10401":null,"summary":"Restrict access to users through the User Interface","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1582412","self":"https://jira.atlassian.com/rest/api/latest/issue/1582412","key":"JRASERVER-71240","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55604","id":"55604","name":"Environment - Database"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tom%40atlassian.com","name":"tom@atlassian.com","key":"tom@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tom%40atlassian.com&avatarId=5810176","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tom%40atlassian.com&avatarId=5810176","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tom%40atlassian.com&avatarId=5810176","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tom%40atlassian.com&avatarId=5810176"},"displayName":"Tom Davies","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tom%40atlassian.com","name":"tom@atlassian.com","key":"tom@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tom%40atlassian.com&avatarId=5810176","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tom%40atlassian.com&avatarId=5810176","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tom%40atlassian.com&avatarId=5810176","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tom%40atlassian.com&avatarId=5810176"},"displayName":"Tom Davies","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71240/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71240/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-06-30T23:33:15.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i236cn:","updated":"2026-07-03T04:31:08.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Originally raised as https://ecosystem.atlassian.net/browse/ATST-998\r\n\r\n*Problem Definition*\r\nWhen installing JIRA against MySQL 5.7, the MySQL server default collation must be set to utf8mb4_bin.  Otherwise, JIRA will not even start.  In Confluence, there is an option to set the connectionCollation option in the JDBC connection string so that the MySQL server default can remain something else (if already used by another application):\r\nhttps://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-744326173.html\r\n\r\nServer character set considerations for Confluence\r\nIf you want to use utf8mb4, and character_set_server  is not set to utf8mb4  in the my.cnf  or my.ini  file on your MySQL Server and you can't change this (for example utf8 is required for a database used by another application) you will need to add the connectionCollation=utf8mb4_bin parameter to your connection URL in order to use utf8mb4. See the Connector/J 8.0 or Connector/J 5.1 documentation for more information. \r\n\r\nSuggested Solution\r\nCheck the connection string for 'connectionCollation' option during JIRA startup.\r\n\r\nWorkaround \r\n:cross_mark: ​No current workaround.  Set the MySQL server default collation","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2367b:","customfield_10651":null,"customfield_14734":"1|i236dr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i22ugv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i236dj:","customfield_10653":null,"customfield_10401":null,"summary":"Database Collation health check in JIRA for MySQL should check connection string for 'connectionCollation' option at startup","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1879263","self":"https://jira.atlassian.com/rest/api/latest/issue/1879263","key":"JRASERVER-73937","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43429","id":"43429","name":"System Administration  - Global Permissions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c3686eb92d8c","name":"c3686eb92d8c","key":"JIRAUSER4704534","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4704534&avatarId=5859281","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4704534&avatarId=5859281","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4704534&avatarId=5859281","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4704534&avatarId=5859281"},"displayName":"James Beagrie","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c3686eb92d8c","name":"c3686eb92d8c","key":"JIRAUSER4704534","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4704534&avatarId=5859281","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4704534&avatarId=5859281","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4704534&avatarId=5859281","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4704534&avatarId=5859281"},"displayName":"James Beagrie","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73937/votes","votes":17,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73937/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2022-06-23T15:46:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3gsgv:","updated":"2026-07-03T04:31:07.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As an organization grows, the need for spreading workloads and responsibilities is important.\r\n\r\nAt present, providing users with Jira Administrators privilege provides \"the keys to the safe\" as potentially leaves the system open to project creations, configurations, scripting etc.\r\n\r\nIf an individual needs to ONLY be provided with user management abilities, I want to give that user just that function and no other.\r\n\r\nThis suggestion, which judging by other tickets created previously is surely a must have feature to provide granular permissions across a Jira platform.\r\n\r\nThe suggestion is to add a new level of global permission which provides access to only User Management on Jira.\r\n\r\nIf Atlassian's roadmap is to look for \"performance and scalability\", then the global permissions should be looked at under the scalability umbrella.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3gsbr:","customfield_10651":null,"customfield_14734":"1|i3gsi7:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3fwnb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3gshz:","customfield_10653":null,"customfield_10401":null,"summary":"Implement 'User Management' Global Permission","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2062437","self":"https://jira.atlassian.com/rest/api/latest/issue/2062437","key":"JRASERVER-78512","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":44.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43418","id":"43418","name":"System Administration - Look and Feel"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78512/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78512/watchers","watchCount":14,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-01-22T10:19:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ax5j:","updated":"2026-07-03T04:31:06.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"When the \"Drop-down menu item - text color\" is set to white (#ffffff) in the Look & Feel Settings, it results in all drop-down menu item texts, including those in the JQL Search bar, being rendered in white, effectively hiding them. \r\n!Screenshot 2025-01-20 at 5.26.46 PM.png!\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\nTo mitigate this issue, it is essential to display a warning message to inform users of the potential impact on all drop-down menus.\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ax0f:","customfield_10651":null,"customfield_14734":"1|i4ax6n:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i49qhw:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4ax6f:","customfield_10653":null,"customfield_10401":null,"summary":"Display a warning message when a user sets the \"Drop-down menu item - text color\" to white in Look Feel Settings","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2073250","self":"https://jira.atlassian.com/rest/api/latest/issue/2073250","key":"JRASERVER-78723","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e31e1da5babe","name":"e31e1da5babe","key":"JIRAUSER5991049","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5991049&avatarId=7021896","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5991049&avatarId=7021896","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5991049&avatarId=7021896","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5991049&avatarId=7021896"},"displayName":"Randy","active":true,"timeZone":"Australia/Melbourne"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/75997","id":"75997","name":"Security Monitoring and Alerts"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":9.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nravi%40atlassian.com","name":"nravi@atlassian.com","key":"JIRAUSER4575035","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4575035&avatarId=6045519","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4575035&avatarId=6045519","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4575035&avatarId=6045519","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4575035&avatarId=6045519"},"displayName":"Naveen Ravi","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nravi%40atlassian.com","name":"nravi@atlassian.com","key":"JIRAUSER4575035","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4575035&avatarId=6045519","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4575035&avatarId=6045519","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4575035&avatarId=6045519","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4575035&avatarId=6045519"},"displayName":"Naveen Ravi","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78723/votes","votes":23,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78723/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-04-04T05:35:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4cmt3:","updated":"2026-07-03T04:31:05.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"There is an option to exclude alerts from the *Atlassian Security Monitoring and Alerts* plugin to prevent getting unnecessary emails by adding system property as described in the below documentation\r\n- [Monitor security threats|https://confluence.atlassian.com/adminjiraserver/monitor-security-threats-1431248650.html]\r\n\r\nIt would be great to have a configuration menu on Jira to enable/disable alerts via UI.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4cmnz:","customfield_10651":null,"customfield_14734":"1|i4cmu7:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4bg04:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4cmtz:","customfield_10653":null,"customfield_10401":null,"summary":"Atlassian Security Monitoring and Alerts plugin Enabling/Disabling Alerts","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"108583","self":"https://jira.atlassian.com/rest/api/latest/issue/108583","key":"JRASERVER-21708","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"388","customfield_11435":"394","customfield_11437":"542","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"70692","customfield_11434":"345","customfield_17933":null,"labels":["affects-server","support-bug-triage","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40"],"customfield_11433":"38086","customfield_10610":26.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/15113","id":"15113","description":"","name":"4.1.1","archived":false,"released":true,"releaseDate":"2010-04-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/38211","id":"38211","name":"6.1.7","archived":false,"released":true,"releaseDate":"2014-01-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/42190","id":"42190","name":"6.2.7","archived":false,"released":true,"releaseDate":"2014-06-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/107492","id":"107492","description":"","name":"9.12.5","archived":false,"released":true,"releaseDate":"2024-03-06"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10123","id":"10123","name":"Import / Export [Deprecated]","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.jira\\.jql\\.parser\\.antlr\\.RuntimeRecognitionException:\\sMismatchedSetException.\\d*!=null.\\s","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jroper","name":"jroper","key":"jroper","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=32"},"displayName":"James Roper [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"29119","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jroper","name":"jroper","key":"jroper","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=32"},"displayName":"James Roper [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21708/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21708/watchers","watchCount":26,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2010-07-07T07:14:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hw9z3r:","updated":"2026-07-03T04:31:03.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"The following code:\r\n\r\n{code:java}\r\nsearchRequestManager.getAll().foreach(new SharedEntityGroupUpdator<SearchRequest>(oldName, newName, filterPermissions));\r\n{code}\r\n\r\nis throwing the following exception:\r\n\r\n{noformat}\r\ncom.atlassian.jira.exception.DataAccessException: com.atlassian.jira.jql.parser.JqlParseException:com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.getSearchQueryFromGv(OfBizSearchRequestStore.java:415)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.convertGVToRequest(OfBizSearchRequestStore.java:389)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.access$000(OfBizSearchRequestStore.java:48)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore$1.get(OfBizSearchRequestStore.java:84)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore$1.get(OfBizSearchRequestStore.java:82)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.pullNext(DatabaseIterator.java:69)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.populateNextIfNull(DatabaseIterator.java:78)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.hasNext(DatabaseIterator.java:41)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:41)\r\n\tat com.atlassian.jira.util.collect.CloseableIterator$Functions.foreach(CloseableIterator.java:58)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterable.foreach(DatabaseIterable.java:45)\r\n\tat com.atlassian.jira.util.collect.TransformingEnclosedIterable.foreach(TransformingEnclosedIterable.java:29)\r\n\tat com.atlassian.studio.importer.DefaultStudioImportManager.updateGroupName(DefaultStudioImportManager.java:400)\r\n\tat com.atlassian.studio.importer.DefaultStudioImportManager.postImportStudify(DefaultStudioImportManager.java:298)\r\n\tat com.atlassian.jira.studio.importer.StudioImport.doImport(StudioImport.java:100)\r\n...\r\nCaused by: com.atlassian.jira.jql.parser.JqlParseException: com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseClause(DefaultJqlQueryParser.java:135)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseQuery(DefaultJqlQueryParser.java:37)\r\n\tat sun.reflect.GeneratedMethodAccessor274.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\r\n\tat java.lang.reflect.Method.invoke(Method.java:592)\r\n\tat com.atlassian.jira.ProxyAdapter$ProxiedComponentInvocationHandler.invoke(ProxyAdapter.java:167)\r\n\tat $Proxy141.parseQuery(Unknown Source)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.getSearchQueryFromGv(OfBizSearchRequestStore.java:410)\r\n\t... 122 more\r\nCaused by: com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.antlr.LexerErrorHelper.handleError(LexerErrorHelper.java:54)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:121)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:127)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.mERROR_RESERVED(JqlLexer.java:1511)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.mTokens(JqlLexer.java:2207)\r\n\tat org.antlr.runtime.Lexer.nextToken(Lexer.java:84)\r\n\tat org.antlr.runtime.CommonTokenStream.fillBuffer(CommonTokenStream.java:119)\r\n\tat org.antlr.runtime.CommonTokenStream.LT(CommonTokenStream.java:238)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlParser.query(JqlParser.java:191)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseClause(DefaultJqlQueryParser.java:124)\r\n\t... 129 more\r\nCaused by: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:126)\r\n\t... 136 more\r\n\r\n{noformat}\r\n\r\nIt would appear that one of the filters being loaded has invalid JQL.  I don't think this should stop them from being loaded from the database by the {{DatabaseIterable}} though.  This error occurred after a fresh JIRA import (that's probably how the corrupt filter got in there), during the Studio import process.\r\n\\\\\r\n\\\\\r\n*Cause*\r\nAn invalid character gets stored into *searchrequest* the database, for example the query is stored like this:\r\n{code}\r\nfixVersion = 3.0\r\n{code}\r\n* this causes problems as JIRA cannot properly parse the 3.0\r\n\r\nInstead, what should be stored is:\r\n{code}\r\nfixVersion = \"3.0\"\r\n{code}\r\n* It is not known how the JQL gets improperly stored into the db","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwepa7:","customfield_14734":"1|hwa02n:","customfield_10651":null,"customfield_14731":"1|hwph7j:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwgdzb:","customfield_12830":null,"customfield_10401":null,"summary":"JqlParseException thrown by foreach method of DatabaseIterable over all search filters","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"JIRA Studio","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"125340","self":"https://jira.atlassian.com/rest/api/latest/issue/125340","key":"JRASERVER-23708","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"13495","customfield_11435":"13500","customfield_11437":"4499","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"57216","customfield_11434":"13494","customfield_17933":null,"labels":["todo"],"customfield_11433":"50719","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108206","id":"108206","description":"","name":"9.12.10","archived":false,"released":true,"releaseDate":"2024-05-22"}],"customfield_20934":null,"issuelinks":[{"id":"57898","self":"https://jira.atlassian.com/rest/api/2/issueLink/57898","outwardIssue":{"id":"150013","key":"JRASERVER-25872","self":"https://jira.atlassian.com/rest/api/2/issue/150013","fields":{"summary":"Should not be able to set a Project Name to an existing project's name or key","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"191739","self":"https://jira.atlassian.com/rest/api/2/issueLink/191739","inwardIssue":{"id":"460665","key":"JRASERVER-45164","self":"https://jira.atlassian.com/rest/api/2/issue/460665","fields":{"summary":"No issue displays for Gadget 'Road Map'","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"315272","self":"https://jira.atlassian.com/rest/api/2/issueLink/315272","outwardIssue":{"id":"726496","key":"JRACLOUD-23708","self":"https://jira.atlassian.com/rest/api/2/issue/726496","fields":{"summary":"Road Map Gadget displays 'No Issues' for each version of a project even though there are issues for each of them","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"117110","self":"https://jira.atlassian.com/rest/api/2/issueLink/117110","inwardIssue":{"id":"301686","key":"JRASERVER-35250","self":"https://jira.atlassian.com/rest/api/2/issue/301686","fields":{"summary":"Wrong filter result if project name duplicate with other project key","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfinch","name":"mfinch","key":"mfinch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfinch&avatarId=5787637","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfinch&avatarId=5787637","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfinch&avatarId=5787637","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfinch&avatarId=5787637"},"displayName":"Marian Finch","active":false,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"27497","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfinch","name":"mfinch","key":"mfinch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfinch&avatarId=5787637","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfinch&avatarId=5787637","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfinch&avatarId=5787637","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfinch&avatarId=5787637"},"displayName":"Marian Finch","active":false,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-23708/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-23708/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2011-02-15T18:21:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwc7db:","updated":"2026-07-03T04:31:03.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-23708].\n  {panel}\n\nWhen using the Road Map Gadget (JIRA Gadget Plugin 4.1.2) and configuring it for a project it displays 'No Issues\" for each version even though there are issues for each of them. The problem is that the RoadMap Gadget counts the number of Issues assigned to a FixVersion by running JQL that looks like the following where the Project and Version are both named. : \r\n\r\n{noformat}\r\n    project = \"Faktor\" AND fixVersion = RELEASE170\r\n{noformat}\r\n\r\nNormally this will work in JQL, however JQL may decide that the key is better than the name and so it will search for issues in the \"Faktor-test\" project with RELEASE170 fixversion. \r\n\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwef9r:","customfield_14734":"1|hwaogv:","customfield_10651":null,"customfield_14731":"1|hwna9j:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwigtr:","customfield_12830":null,"customfield_10401":null,"summary":"Road Map Gadget displays 'No Issues' for each version of a project even though there are issues for each of them","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"151730","self":"https://jira.atlassian.com/rest/api/latest/issue/151730","key":"JRASERVER-25985","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"13973","customfield_11435":"13973","customfield_11437":"15721","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"31119","customfield_11434":"13973","customfield_17933":null,"labels":["affects-server","slush"],"customfield_11433":"39513","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/19595","id":"19595","name":"4.4.1","archived":false,"released":true,"releaseDate":"2011-09-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/28192","id":"28192","name":"5.1.6","archived":false,"released":true,"releaseDate":"2012-10-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/37820","id":"37820","name":"6.2","archived":false,"released":true,"releaseDate":"2014-02-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/40599","id":"40599","name":"6.3","archived":false,"released":true,"releaseDate":"2014-07-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/45496","id":"45496","name":"6.3.6","archived":false,"released":true,"releaseDate":"2014-09-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/50907","id":"50907","name":"6.3.14","archived":false,"released":true,"releaseDate":"2015-01-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/45596","id":"45596","name":"6.4","archived":false,"released":true,"releaseDate":"2015-03-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/111093","id":"111093","description":"","name":"10.3.6","archived":false,"released":true,"releaseDate":"2025-05-07"}],"customfield_20934":null,"issuelinks":[{"id":"148945","self":"https://jira.atlassian.com/rest/api/2/issueLink/148945","inwardIssue":{"id":"348035","key":"JRASERVER-39313","self":"https://jira.atlassian.com/rest/api/2/issue/348035","fields":{"summary":"seraph-config.xml: autologin.cookie.age change setting creates problems","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"173289","self":"https://jira.atlassian.com/rest/api/2/issueLink/173289","inwardIssue":{"id":"366049","key":"JRASERVER-40394","self":"https://jira.atlassian.com/rest/api/2/issue/366049","fields":{"summary":"JIRA long session configuration is not working","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.seraph\\.service\\.rememberme\\.DefaultRememberMeService\\.addRememberMeCookie","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smaiyaki","name":"smaiyaki","key":"smaiyaki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smaiyaki&avatarId=2467808","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smaiyaki&avatarId=2467808","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smaiyaki&avatarId=2467808","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smaiyaki&avatarId=2467808"},"displayName":"Sultan Maiyaki","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"115646","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smaiyaki","name":"smaiyaki","key":"smaiyaki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smaiyaki&avatarId=2467808","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smaiyaki&avatarId=2467808","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smaiyaki&avatarId=2467808","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smaiyaki&avatarId=2467808"},"displayName":"Sultan Maiyaki","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-25985/votes","votes":30,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-25985/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2011-10-17T14:06:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwca8v:","updated":"2026-07-03T04:31:02.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Steps to reproduce*\r\n\r\n1. Presently the autologin cookie age is set to 2 weeks in the {{$JIRAINSTALL/atlassian-jira/WEB-INF/classes/seraph-config.xml}} file\r\n{noformat}\r\n<init-param>\r\n     <param-name>autologin.cookie.age</param-name>\r\n     <param-value>1209600</param-value>\r\n</init-param>\r\n{noformat}\r\n2. Change this property to 4 weeks:\r\n{noformat}\r\n<init-param>\r\n    <param-name>autologin.cookie.age</param-name>\r\n    <param-value>2592000</param-value>\r\n</init-param>\r\n{noformat}\r\n3. Restart JIRA\r\n4. On trying to login, you will be greeted with the error that \"Sorry, your username and password are incorrect - please try again.\" See screenshot.\r\n5. The log file will contain errors like:\r\n{noformat}\r\n2011-10-17 21:43:23,481 http-8041-1 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null\r\njava.lang.NullPointerException\r\n\tat com.atlassian.seraph.service.rememberme.DefaultRememberMeService.addRememberMeCookie(DefaultRememberMeService.java:79)\r\n\tat com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:106)\r\n\tat com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)\r\n\tat com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72)\r\n\tat com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:130)\r\n\tat com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)\r\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)\r\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)\r\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)\r\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)\r\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)\r\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)\r\n\tat org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:864)\r\n\tat org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:579)\r\n\tat org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1665)\r\n\tat java.lang.Thread.run(Thread.java:619)\r\n{noformat}\r\n\r\nh4. Note\r\nThe maximum accepted value for the cookie age configuration is *2147483*, which is approximately 24 days.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwt3rj:","customfield_14734":"1|hwcl27:","customfield_10651":null,"customfield_14731":"1|hwj8yv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwgmpz:","customfield_12830":null,"customfield_10401":null,"summary":"Login gadget fails if the *autologin.cookie.age* property for the  'Remember Me' option is set to 4 weeks (2592000)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"609031","self":"https://jira.atlassian.com/rest/api/latest/issue/609031","key":"JRASERVER-61448","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/61741","id":"61741","description":"","name":"7.1.7","archived":false,"released":true,"releaseDate":"2016-05-18"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61448/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61448/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-06-15T09:49:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy84gf:","updated":"2026-07-03T04:31:01.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nThe data type for numbervalue of customfieldvalue is not consistent between PostgreSQL and Oracle/MySQL database.\r\nIn PostgreSQL the data is defined as {{double precision}} which accepts the value like \"1.0E14\"\r\nIn Oracle/MySQL the data is defined as {{NUMBER(18,6)}} ({{DECIMAL(18,6)}} for MySQL) which does not accept \"1.0E14\"\r\n\r\nh3. Steps to Reproduce\r\n# Add a numeric custom field in JIRA running on PostgreSQL\r\n# Create an issue by setting the value 1.0E14 to that custom field\r\n# Create a XML backup and try to import to another JIRA instance running on Oracle database\r\n\r\nh3. Expected Results\r\nData get imported successfully.\r\n\r\nh3. Actual Results\r\nThe below exception is thrown in the log file:\r\n{noformat}\r\nError importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:CustomFieldValue][customfield,xxxxx][issue,xxxxxx][id,xxxxx][numbervalue,1.0E14] (SQL Exception while executing the following:INSERT INTO customfieldvalue (ID, ISSUE, CUSTOMFIELD, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?) (ORA-01438: value larger than specified precision allowed for this column )) java.lang.Exception: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:CustomFieldValue][customfield,xxxxx][issue,xxxxxx][id,xxxxx][numbervalue,1.0E14] (SQL Exception while executing the following:INSERT INTO customfieldvalue (ID, ISSUE, CUSTOMFIELD, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?) (ORA-01438: value larger than specified precision allowed for this column ))\r\n{noformat}\r\n\r\nh3.Workaround\r\nUsing bulk modification to change the value of that field before creating XML backup","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy86wf:","customfield_14734":"1|hy84hb:","customfield_10651":null,"customfield_14731":"1|hy9emv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy84h3:","customfield_12830":null,"customfield_10401":null,"summary":"Inconsistent column length in numbervalue of customfieldvalue table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"666734","self":"https://jira.atlassian.com/rest/api/latest/issue/666734","key":"JRASERVER-64151","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/64205","id":"64205","description":"7.1.9","name":"7.1.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63532","id":"63532","description":"","name":"7.2.3","archived":false,"released":true,"releaseDate":"2016-10-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dmcmorris%40atlassian.com","name":"dmcmorris@atlassian.com","key":"dmcmorris@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dmcmorris%40atlassian.com&avatarId=2471462","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dmcmorris%40atlassian.com&avatarId=2471462","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dmcmorris%40atlassian.com&avatarId=2471462","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dmcmorris%40atlassian.com&avatarId=2471462"},"displayName":"Douglas McMorris","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dmcmorris%40atlassian.com","name":"dmcmorris@atlassian.com","key":"dmcmorris@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dmcmorris%40atlassian.com&avatarId=2471462","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dmcmorris%40atlassian.com&avatarId=2471462","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dmcmorris%40atlassian.com&avatarId=2471462","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dmcmorris%40atlassian.com&avatarId=2471462"},"displayName":"Douglas McMorris","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64151/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64151/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-02-18T01:28:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hygkbz:","updated":"2026-07-03T04:31:00.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Summary\r\nEmail notifications are sent even if *Issue Comment Deleted* notifications are disabled in the notification scheme.\r\n\r\nNotifications for this event appear to be tied to *Issue Updated*.\r\n\r\nh4. Environment\r\n* Default Notification Scheme from standard installation.\r\n\r\nh4. Steps to Reproduce\r\n# Edit notification scheme\r\n# Delete all notifications from Issue Comment Deleted event\r\n# Create a new issue\r\n# Add a comment to the issue\r\n# Delete the comment\r\n\r\nh4. Expected Results\r\nNo notification should be sent to any users as:\r\n* There are not notifications associated to the event\r\n* The event is shown as \"Inactive\" in Administration -> System -> Advanced -> Events\r\n\r\nh4. Actual Results\r\nEmail notifications are sent for the deleted comment to all users configured to receive \"Issue Updated\" notifications.\r\n\r\nh4. Notes\r\n* This also applies to comment deletion via REST API\r\n* The root cause seems to be deleting a comment will fire an Issue Updated event rather than Issue Comment Deleted","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyglcf:","customfield_14734":"1|hygkcv:","customfield_10651":null,"customfield_14731":"1|hyhawf:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hygkcn:","customfield_12830":null,"customfield_10401":null,"summary":"Issue comment deleted notifications are sent even if disabled in notification scheme","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"796581","self":"https://jira.atlassian.com/rest/api/latest/issue/796581","key":"JRASERVER-65142","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":15.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/64402","id":"64402","description":"","name":"7.2.6","archived":false,"released":true,"releaseDate":"2016-12-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/74973","id":"74973","description":"","name":"7.2.12","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/77506","id":"77506","description":"","name":"7.2.13","archived":false,"released":true,"releaseDate":"2018-03-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/78306","id":"78306","description":"","name":"7.2.14","archived":false,"released":true,"releaseDate":"2018-05-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/79904","id":"79904","description":"","name":"7.2.15","archived":false,"released":true,"releaseDate":"2018-06-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/73714","id":"73714","description":"","name":"7.4.4","archived":false,"released":true,"releaseDate":"2017-09-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/99697","id":"99697","description":"","name":"8.22.2","archived":false,"released":true,"releaseDate":"2022-04-20"}],"customfield_20934":null,"issuelinks":[{"id":"482980","self":"https://jira.atlassian.com/rest/api/2/issueLink/482980","inwardIssue":{"id":"1914849","key":"JSDSERVER-12341","self":"https://jira.atlassian.com/rest/api/2/issue/1914849","fields":{"summary":"User picker for Request Participants cannot find a user with a very short name when there are other users that have their name somewhere as part of their name or username","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"397028","self":"https://jira.atlassian.com/rest/api/2/issueLink/397028","outwardIssue":{"id":"1310063","key":"JRASERVER-69836","self":"https://jira.atlassian.com/rest/api/2/issue/1310063","fields":{"summary":"When adding a user to a role in a project, user picker displays less relevant users when a surname is short (i.e. two letters) and there are other users that have those letters somewhere as part of their username.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10080","name":"Detail","inward":"is detailed by","outward":"details","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10080"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ecasuscelli","name":"ecasuscelli","key":"ecasuscelli","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ecasuscelli&avatarId=5791537","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ecasuscelli&avatarId=5791537","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ecasuscelli&avatarId=5791537","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ecasuscelli&avatarId=5791537"},"displayName":"Esteban Casuscelli","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ecasuscelli","name":"ecasuscelli","key":"ecasuscelli","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ecasuscelli&avatarId=5791537","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ecasuscelli&avatarId=5791537","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ecasuscelli&avatarId=5791537","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ecasuscelli&avatarId=5791537"},"displayName":"Esteban Casuscelli","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65142/votes","votes":23,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65142/watchers","watchCount":19,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-04-21T16:41:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyr6fz:","updated":"2026-07-03T04:30:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h2. Summary\r\n\r\nThe @mentions search does not display the relevant users, however it displays others that are less relevant to the specific search\r\nwhen a surname is short (i.e. two letters) and there are other users that have those letters somewhere as part of their username.  As the rest API call returns only 10 results sorted by user name it can happen that more relevant results will be filtered out due to sorting them by user name.\r\n\r\nFor example if I have the following 5 users with last name \"Ha\" that we can call \"set A\"\r\n\r\nHa Alex - username: alexha@example.com\r\n\r\nHa Charly -- username: chha@example.com\r\n\r\nHa Daniel -- username: daha@example.com\r\n\r\nHa James -- username: jha@example.com\r\n\r\nHa Keiran -- username: kha@example.com\r\n\r\nand also have the following users with \"ha\" somewhere in the user name, that we can call \"set B\"\r\n\r\nHaff Albert -- username=aahaff@example.com\r\n\r\nHall Adrian -- username=adhal@contractor.example.com\r\n\r\nHaang Albert -- username=ahaang@contractor.example.com\r\n\r\nHabbs Alex -- username=ahabbs@example.com\r\n\r\nHabdd Anton -- username=ahabdd@example.com\r\n\r\nHaffman Alex -- username=ahaffman@example.com\r\n\r\nHalknar Ariel -- username=ahalknar@example.com\r\n\r\nHams Albert -- username=ahams@example.com\r\n\r\nHanga Alex -- username=ahanga@example.com\r\n\r\nHax Anton -- username=ahax@example.com\r\n\r\n\r\nwhen issuing the @mentions as \"@ha\" the rest api call will return all the users in set B as it is sorted by user name, however for the end user is more relevant to find the users that have \"ha\" as surname which would appear on the list if the rest api call would return 15 users instead of the hardcoded value of 10.  Then I believe that the algorithm that JIRA has to display the most relevant users would display those with Ha surname first, however we do not reach that point as the result set has only the users that do not have an Ha surname.\r\n\r\nObviously, the more users a customer would have to more likely they will find this problem.\r\n\r\n\r\nh2. Environment\r\n\r\n* JIRA 7.2.6\r\n\r\n\r\nh2. Steps to Reproduce\r\n\r\n# Set up a JIRA 7.2.6 vanilla instance\r\n# Create the users detailed in the example above (both sets A and B)\r\n# Goto Comments in one issue and type @ha, then the user in set \"B\" will be displayed rather than the users in set \"A\"\r\n\r\nh2. Expected Results\r\n\r\nThe users that are most relevant to the @mentions search should be displayed\r\n\r\n\r\nh2. Actual Results\r\n\r\nUsers that are less relevant to the search are displayed.\r\n\r\n\r\nh2. Workaround\r\nChanging the user name in a way that will be sorted before others will workaround the issue, however with a big number of users it is not possible to change each one to make it appear as it should.\r\n\r\nh2. Additional Comments\r\n\r\nI believe the same problem would happen with short names, however for creating this bug only short surnames were tested.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyr7lz:","customfield_14734":"1|hyr6gv:","customfield_10651":null,"customfield_14731":"1|hyrtfj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyr6gn:","customfield_12830":null,"customfield_10401":null,"summary":"@mentions does not display the expected users and instead it displays less relevant users when a surname is short (i.e. two letters) and there are other users that have those letters somewhere as part of their username ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"808418","self":"https://jira.atlassian.com/rest/api/latest/issue/808418","key":"JRASERVER-65444","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66024","id":"66024","description":"","name":"7.2.8","archived":false,"released":true,"releaseDate":"2017-03-17"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65444/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65444/watchers","watchCount":19,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-06-09T17:18:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyszzj:","updated":"2026-07-03T04:30:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h5. Problem\r\nThe Pie Chart gadget results in a 500 error when the following conditions are met:\r\n* JIRA Pie Chart Gadget\r\n* Pie Chart users a Filter that references a different filter\r\n* The JQL also contains the \"WAS\" operator\r\n** All 3 of the above requirements must be met to reproduce the bug.\r\n\r\n\r\nh5. Steps to Reproduce\r\n* Create a filter referencing another filter and the WAS operator\r\n** Example:\r\n{code}\r\nfilter = \"testfilter\" and assignee was \"admin\"\r\n{code}\r\n* Save filter\r\n* Navigate to the dashboard and add a Pie Chart gadget\r\n* Use the filter we just created and save\r\n\r\nh5. Expected Results\r\nNo problems, pie chart will load just fine.\r\n\r\nh5. Actual Result\r\nA 500 error showing something like this:\r\n{code}\r\nLooks like we can't show you the content of this gadget due to its configuration.\r\nfilterId should not be null!\r\n500\r\ncom.atlassian.jira.util.dbc.Assertions$NullArgumentException: filterId should not be null!\r\n{code}\r\n\r\nh5. Other notes\r\nThe problem is specific to the Pie Chart Gadget\r\n* Other gadgets work just fine with the filter\r\n* Using the Pie Chart report via Projects","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyt0u7:","customfield_14734":"1|hyt00f:","customfield_10651":null,"customfield_14731":"1|hytjyf:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyt007:","customfield_12830":null,"customfield_10401":null,"summary":"Pie Chart Gadget Cannot Parse JQL with Nested Filter and WAS operator","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1014931","self":"https://jira.atlassian.com/rest/api/latest/issue/1014931","key":"JRASERVER-67783","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.08,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["translation","triaged"],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsjauwmook","name":"jsjauwmook","key":"jsjauwmook","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsjauwmook&avatarId=2476988","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsjauwmook&avatarId=2476988","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsjauwmook&avatarId=2476988","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsjauwmook&avatarId=2476988"},"displayName":"Jeffrey Sjauw Mook","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsjauwmook","name":"jsjauwmook","key":"jsjauwmook","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsjauwmook&avatarId=2476988","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsjauwmook&avatarId=2476988","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsjauwmook&avatarId=2476988","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsjauwmook&avatarId=2476988"},"displayName":"Jeffrey Sjauw Mook","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67783/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67783/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-08-15T08:08:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzja9j:","updated":"2026-07-03T04:30:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Each time transitioning issue this  error appears in the logs creating a lot of noise.\r\n\r\n{code}\r\n2018-06-11 15:25:24,088 http-nio-8080-exec-30 WARN k80648 925x1590771x1 1jilfl9 159.216.5.34,159.216.228.115 /secure/CommentAssignIssue!default.jspa [c.a.j.w.action.issue.CommentAssignIssue] The i18n key in property 'jira.i18n.description' for this transition does not contain a valid i18n key.\r\n{code}\r\n\r\nh3. Cause\r\nno value is set in the workflow  for jira.i18n.description \r\n{code}\r\n<action id=\"101\" name=\"Cancel\" view=\"fieldscreen\">\r\n<meta name=\"jira.i18n.submit\">sd.workflow.save</meta>\r\n<meta name=\"jira.description\"/>\r\n<meta name=\"jira.i18n.description\"/>\r\n<meta name=\"jira.fieldscreen.id\">13554</meta>\r\n{code}\r\n\r\nCausing the warning to appear.\r\n\r\nh3. workaround \r\nThe error can be ignored since it doesn't break any functionality.\r\n\r\nTo disable logging :\r\n- ⚙ > System > Profile and logging > click on : \"Configure logging level for another package.\"\r\n- add the package : com.atlassian.jira.web.action.issue.CommentAssignIssue > set the logging level to ERROR\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzjajj:","customfield_14734":"1|hzjaaf:","customfield_10651":null,"customfield_14731":"1|hzjdsf:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzjaaf:","customfield_12830":null,"customfield_10401":null,"summary":"Transitioning issue causes noise in the logs ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1487619","self":"https://jira.atlassian.com/rest/api/latest/issue/1487619","key":"JRASERVER-70658","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["data-center","dc","raid","server","ui","warranty","watchlist"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/101716","id":"101716","description":"","name":"8.20.12","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/102298","id":"102298","description":"","name":"8.20.13","archived":false,"released":true,"releaseDate":"2022-09-20"}],"customfield_20934":null,"issuelinks":[{"id":"447986","self":"https://jira.atlassian.com/rest/api/2/issueLink/447986","inwardIssue":{"id":"1475775","key":"JSDSERVER-6726","self":"https://jira.atlassian.com/rest/api/2/issue/1475775","fields":{"summary":"New queue design introduces additional scrollbar at small browser size","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kwong2%40atlassian.com","name":"kwong2@atlassian.com","key":"kwong2@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kwong2%40atlassian.com&avatarId=6286420","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kwong2%40atlassian.com&avatarId=6286420","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kwong2%40atlassian.com&avatarId=6286420","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kwong2%40atlassian.com&avatarId=6286420"},"displayName":"KellyW","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kwong2%40atlassian.com","name":"kwong2@atlassian.com","key":"kwong2@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kwong2%40atlassian.com&avatarId=6286420","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kwong2%40atlassian.com&avatarId=6286420","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kwong2%40atlassian.com&avatarId=6286420","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kwong2%40atlassian.com&avatarId=6286420"},"displayName":"KellyW","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70658/votes","votes":47,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70658/watchers","watchCount":44,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-02-17T05:26:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1n0mn:","updated":"2026-07-03T04:30:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nDouble scroll bars in Watchers list when 8 or more watchers are added. \r\n\r\nh3. Steps to Reproduce\r\n # Create a project with issues\r\n # Browse an issue \r\n # Add 8 watchers to the issue\r\n\r\nIssue is not reproducible in Jira 8.5.0/8.5.1.\r\nIssue is reproducible with Jira 8.5.2 and above.\r\n\r\nh3. Expected Results\r\nOne scroll bar per list\r\n\r\nh3. Actual Results\r\nDouble scroll bars within the watchers list\r\n !Watchers.png|thumbnail! \r\n\r\nh3. Workaround\r\n\r\n* End user configurations:\r\n** In MacOS, switch the 'Show scroll bars' settings (System Preferences >> General) to 'When scrolling':\r\n !MacOS.png|thumbnail! \r\n** In Windows 10, switch the 'Automatically hide scroll bars in Windows' settings (Settings >> Easy of Access >> Display) to ON:\r\n !Windows10.png|thumbnail! \r\n\r\nOR\r\n\r\n* Jira system configurations:\r\nInclude the following in Announcement Banner (Jira Administration >> System):\r\n{code:html}\r\n<style>\r\n#inline-dialog-watchers .recipients {\r\n\tmax-height: none;\r\n}\r\n</style>\r\n{code}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1n0hr:","customfield_14734":"1|i1n0nr:","customfield_10651":null,"customfield_14731":"1|i1msin:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1n0nj:","customfield_12830":null,"customfield_10401":null,"summary":"Double scroll bars in Watchers list","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1586633","self":"https://jira.atlassian.com/rest/api/latest/issue/1586633","key":"JRASERVER-71266","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/88909","id":"88909","description":"","name":"8.4.1","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43425","id":"43425","name":"Login"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71266/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71266/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-07-07T09:58:20.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i23whb:","updated":"2026-07-03T04:30:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen Jira Datacenter is configured with SAML SSO integration, and with _auth_fallback_ enabled as per the KB: [Bypass SAML authentication for Jira Data Center|https://confluence.atlassian.com/jirakb/bypass-saml-authentication-for-jira-data-center-869009810.html], if a user tries to login using <JIRA_BASE_URL>/login.jsp?auth_fallback and specifies a wrong credentials, instead of showing an invalid credential message and/or ask to enter Captcha for security validation, the user is taken to SSO login page.\r\n\r\nA similar scenario was found when a user tries to login (the user is already marked as requiring captcha due to multiple previous login failures) and then the captcha challenge is not shown, the user is re-directed to the SSO login page and finally the user is able to login with the correct credentials without going through the captcha challenge.\r\n\r\nh3. Steps to Reproduce\r\n # Installed Jira Datacenter, tested on Jira 8.4.1.\r\n # Integrate Jira with a SAML SSO provider (Tested with Keycloak).\r\n # Configure SAML as primary authentication from SAML SSO configuration page in Jira\r\n # Create a Jira internal user and set the password.\r\n # Try to login using the URL <JIRA_BASE_URL>/login.jsp?auth_fallback, and specify a wrong set credentials.\r\n\r\nh3. Expected Results\r\n\r\nJira should display an invalid credentials message or render a Captcha if the number of failed attempts satisfy the _jira.maximum.authentication.attempts.allowed_ property.\r\nh3. Actual Results\r\n\r\nJira redirects the user to the SSO login page.\r\n The user is not informed that his credentials are wrong.\r\n If Captcha is to be used, the Captcha screen is not presented to the user:\r\n The below messages can be seen in the security log file:\r\n{noformat}\r\n2020-07-07 11:33:02,870 https-jsse-nio-3841-exec-22 anonymous 693x2178x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp login : 'jadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.\r\n2020-07-07 11:33:02,879 https-jsse-nio-3841-exec-22 anonymous 693x2178x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp The user 'jadmin' has FAILED authentication.  Failure count equals 1\r\n2020-07-07 11:33:18,268 https-jsse-nio-3841-exec-17 anonymous 693x2199x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp login : 'jadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.\r\n2020-07-07 11:33:18,274 https-jsse-nio-3841-exec-17 anonymous 693x2199x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp The user 'jadmin' has FAILED authentication.  Failure count equals 2\r\n2020-07-07 11:33:29,730 https-jsse-nio-3841-exec-2 anonymous 693x2219x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp login : 'jadmin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.\r\n2020-07-07 11:33:29,739 https-jsse-nio-3841-exec-2 anonymous 693x2219x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp The user 'jadmin' has FAILED authentication.  Failure count equals 3\r\n2020-07-07 11:33:44,763 https-jsse-nio-3841-exec-21 anonymous 693x2252x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp The user 'jadmin' is required to answer a CAPTCHA elevated security check.  Failure count equals 4\r\n2020-07-07 11:34:05,302 https-jsse-nio-3841-exec-9 anonymous 694x2285x1 1a7euu7 0:0:0:0:0:0:0:1 /login.jsp The user 'jadmin' is required to answer a CAPTCHA elevated security check.  Failure count equals 5\r\n{noformat}\r\nFrom the UI, You can see the redirects:\r\n\r\n!screenshot_472.png|thumbnail! !screenshot_473.png|thumbnail! !screenshot_474.png|thumbnail!\r\nh3. Workaround\r\n\r\nIf the user manages to remember the password in the first couple to tries they can click back on the browser and try to login again.\r\n If Jira decides to use Captcha after multiple failed login attempts, Captcha screen is not rendered and there is no way for the user to login on his own.\r\n The user will need to contact the Jira admin to reset the login count and the Captcha screen from Jira user management.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i23wbz:","customfield_14734":"1|i23wif:","customfield_10651":null,"customfield_14731":"1|i23kgn:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i23wi7:","customfield_12830":null,"customfield_10401":null,"summary":"When bypassing Datacenter SAML SSO, Jira redirects invalid login to SSO login, Captcha not displayed","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1830908","self":"https://jira.atlassian.com/rest/api/latest/issue/1830908","key":"JRASERVER-72997","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95698","id":"95698","description":"","name":"8.13.10","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/94799","id":"94799","description":"","name":"8.17.0","archived":false,"released":true,"releaseDate":"2021-05-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/97290","id":"97290","description":"","name":"8.19.1","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72997/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72997/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-11-08T19:15:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i38y2f:","updated":"2026-07-03T04:30:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nBy enabling the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling] in Jira, along with the expected profiling information, several Warning messages are added to the atlassian-jira.log, informing that _*{{ThreadLocalQueryProfiler#store was called outside of the context}}*_.\r\n\r\nWhile this does not seem to have any negative performance effects on the instance, it can make the investigation of performance problems more difficult due to the amount of WARN messages added to the logs\r\n\r\nh3. Steps to Reproduce\r\n # Go to *Jira administration (gear icon) > System > Logging and Profiling*\r\n # Enable the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling].\r\n# Access any issues that contain an attachment.\r\n(i) This is just one example of how to trigger the issue. Other identified triggers are\r\n#* Create a project using sample data.\r\n#* Create an Object Schema on Insight.\r\n#* The execution of an Insight Automation rule.\r\n#* A POST to the /rest/analytics/1.0/publish/bulk endpoint.\r\n\r\nh3. Expected Results\r\nOnly profiling information should be added to the logs.\r\n\r\nh3. Actual Results\r\nAlong with the profiling data, several warnings related to Incorrect JIRA API usage can be added to the Jira logs depending on the actions taken.\r\nh4. Example for viewing an attachment\r\n{code}\r\n2021-11-08 15:49:08,757-0300 file-attachment-store:thread-6 WARN admin 949x1121x1 1hup0ub 0:0:0:0:0:0:0:1 /secure/attachment/10000/IssueTypes.png [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:327)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:192)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager.getAttachment(DefaultAttachmentManager.java:174)\r\n\tat com.atlassian.jira.web.servlet.viewfile.AbstractViewFileServlet.getAttachment(AbstractViewFileServlet.java:311)\r\n\tat com.atlassian.jira.web.servlet.viewfile.ViewAttachmentServlet.getCommonAttachment(ViewAttachmentServlet.java:85)\r\n\tat com.atlassian.jira.web.servlet.viewfile.ViewAttachmentServlet.setResponseContentHeaders(ViewAttachmentServlet.java:63)\r\n\tat com.atlassian.jira.web.servlet.viewfile.AbstractViewFileServlet.lambda$streamFileData$2(AbstractViewFileServlet.java:147)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:731)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:727)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:127)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:124)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:150)\r\n\tat io.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:85)\r\n\tat io.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:94)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n\tat java.base/java.lang.Thread.run(Thread.java:834)\r\n{code}\r\n\r\nh4. Some other examples\r\n{code}\r\n2021-11-05 10:42:49,890-0400 pool-25-thread-10 WARN anonymous 641x247667x6 11oi54r 127.0.0.1 /login.jsp [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:327)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:192)\r\n\tat com.atlassian.jira.issue.managers.DefaultIssueManager.getIssue(DefaultIssueManager.java:143)\r\n\tat com.atlassian.jira.issue.managers.DefaultIssueManager.getIssueObject(DefaultIssueManager.java:323)\r\n\tat com.atlassian.jira.issue.managers.RequestCachingIssueManager.getIssueObject(RequestCachingIssueManager.java:58)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.getIssueFromChangeHistory(ChangeHistoryPropertyHelper.java:109)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.apply(ChangeHistoryPropertyHelper.java:122)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.apply(ChangeHistoryPropertyHelper.java:100)\r\n\t...\r\n\r\n2021-11-08 10:44:20,883-0500 pool-25-thread-5 WARN anonymous 641x247561x8 - 127.0.0.1 /rest/analytics/1.0/publish/bulk [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\t...\r\n\r\n2021-11-08 15:02:00,072-0300 insight-event-3 WARN admin 896x286x1 brmdc1 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:394)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:137)\t\r\n\t...\r\n\r\n2021-11-08 15:16:00,061-0300 insight-event-6 WARN admin 899x580x1 brmdc1 0:0:0:0:0:0:0:1 /rest/insight/1.0/objectschema/create [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:394)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:137)\r\n\t...\t\r\n\r\n2021-11-08 15:57:42,860-0300 file-attachment-store:thread-1 WARN admin 957x106x1 16xa0td 0:0:0:0:0:0:0:1 /rest/jira-importers-plugin/1.0/demo/create [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\t...\t\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nDisable the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling] after reproducing the behavior to reduce the amount of noise added to the logs.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i38xx3:","customfield_14734":"1|i38y3j:","customfield_10651":null,"customfield_14731":"1|i388av:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i38y3b:","customfield_12830":null,"customfield_10401":null,"summary":"Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2030873","self":"https://jira.atlassian.com/rest/api/latest/issue/2030873","key":"JRASERVER-77831","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/107491","id":"107491","description":"","name":"9.4.18","archived":false,"released":true,"releaseDate":"2024-03-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/104667","id":"104667","description":"","name":"9.8.1","archived":false,"released":true,"releaseDate":"2023-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/108096","id":"108096","description":"","name":"9.16.1","archived":false,"released":true,"releaseDate":"2024-06-06"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13032","value":"M","id":"13032","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43995","id":"43995","name":"User Management - Delete User"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=8b43fc82c42f","name":"8b43fc82c42f","key":"JIRAUSER5997800","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5997800&avatarId=7029162","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5997800&avatarId=7029162","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5997800&avatarId=7029162","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5997800&avatarId=7029162"},"displayName":"Fernanda Gomes","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=8b43fc82c42f","name":"8b43fc82c42f","key":"JIRAUSER5997800","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5997800&avatarId=7029162","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5997800&avatarId=7029162","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5997800&avatarId=7029162","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5997800&avatarId=7029162"},"displayName":"Fernanda Gomes","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77831/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77831/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2024-06-21T17:38:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i45rjj:","updated":"2026-07-03T04:30:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # As a Jira Admin, create a new user in Jira Internal Directory Directory\r\n # Create a issue on a new Project\r\n # Assign the user to be assignee or reporter of this issue\r\n # Archive the Project\r\n # Go back to User Management screen and attempt to delete the user\r\n # Even though the user is associated with an issue, Jira will not display the message \r\n\r\nh3. Expected Results\r\n\r\nJira should display the message \"{_}Cannot delete user. XXX has associations in Jira that cannot be removed automatically.{_}\" You would need to remove all associations before trying to delete the user again.\r\nh3. Actual Results\r\n\r\nJira displays the message \"{_}You are about to delete user 'XXX'. This action cannot be undone.{_}\" Once you click on \"{*}Delete{*}\",  the page is refreshed and the user will remains in Jira, but it will be inactivated with a [X] on their Display name.\r\n\r\nThere is no way to know why the user wasn't fully deleted.\r\nh3. Workaround\r\n\r\nYou can find out if the user has associations to it by running the following queries:\r\n * Listing if the user has commented on any issue:\r\n\r\n{code:sql}\r\nSELECT CONCAT(P.pkey,'-',JI.issuenum) as issuekey, JA.actionbody\r\nFROM jiraaction JA\r\nJOIN jiraissue JI ON JA.issueid = JI.id\r\nJOIN project P ON JI.project = P.id\r\nJOIN app_user U ON U.user_key = JA.author\r\nWHERE JA.actiontype = 'comment'\r\nAND U.lower_user_name = 'xxx';{code}\r\n * Listing if the user is a reporter on any issue:\r\n\r\n{code:sql}\r\n SELECT CONCAT(P.pkey,'-',JI.issuenum) as issuekey\r\nFROM jiraissue JI\r\nJOIN project P ON JI.project = P.id\r\nJOIN app_user U ON U.user_key = JI.reporter\r\nWHERE U.lower_user_name = 'xxx';{code}\r\n * Listing if the user is an assignee on any issue:\r\n\r\n{code:sql}\r\n SELECT CONCAT(P.pkey,'-',JI.issuenum) as issuekey\r\nFROM jiraissue JI\r\nJOIN project P ON JI.project = P.id\r\nJOIN app_user U ON U.user_key = JI.assignee\r\nWHERE U.lower_user_name = 'xxx';{code}\r\nOnce you identify the issues that are associated with the user, you can restore the archived project and clean all the associations or delete the archived project completely before attempting to delete the user again.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i45ref:","customfield_14734":"1|i45rkn:","customfield_10651":null,"customfield_14731":"1|i44lek:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i45rkf:","customfield_12830":null,"customfield_10401":null,"summary":"Delete User fails if the user has associations with an archived project","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2046223","self":"https://jira.atlassian.com/rest/api/latest/issue/2046223","key":"JRASERVER-78111","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["FY25NNB","NNB2","batman-frontend-triaged"],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/109024","id":"109024","description":"","name":"9.4.27","archived":false,"released":true,"releaseDate":"2024-10-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/107821","id":"107821","description":"","name":"9.12.9","archived":false,"released":true,"releaseDate":"2024-04-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/114496","id":"114496","name":"10.3.15","archived":false,"released":true,"releaseDate":"2026-01-07"}],"customfield_20934":null,"issuelinks":[{"id":"524593","self":"https://jira.atlassian.com/rest/api/2/issueLink/524593","outwardIssue":{"id":"2043138","key":"JRASERVER-78061","self":"https://jira.atlassian.com/rest/api/2/issue/2043138","fields":{"summary":"Attachment Icon is disabled during Inline edit of the Text Field (multi-line) type custom field","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=458e633c07a6","name":"458e633c07a6","key":"JIRAUSER5624240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5624240&avatarId=6612832","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5624240&avatarId=6612832","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5624240&avatarId=6612832","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5624240&avatarId=6612832"},"displayName":"Jose Antonio Uribe","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=458e633c07a6","name":"458e633c07a6","key":"JIRAUSER5624240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5624240&avatarId=6612832","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5624240&avatarId=6612832","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5624240&avatarId=6612832","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5624240&avatarId=6612832"},"displayName":"Jose Antonio Uribe","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78111/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78111/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2024-10-02T14:11:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i487zr:","updated":"2026-07-03T04:30:54.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nCreating an Issue from other screens/views other than the Issue navigator (Detail view) or Issue view page disables the Text Field (multi-line) custom fields attachment button when using the Wiki Style Renderer, stating that there's a lack of permissions.\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Create a new custom field Text Field (multi-line)\r\n# In the field configuration, change its renderer to the Wiki Style Renderer\r\n# Add it to the Create Issue screen\r\n\r\n\r\nh4. Test 1\r\n# Visit this URL: <Base-URL>/browse/ (Open Issues)\r\n# Create a new Issue and note that the attachment button in the custom field (Rich text field now) is *enabled*\r\n\r\nh4. Test 2\r\n# Please visit this URL: <Base-URL>/secure/Dashboard.jspa\r\n# Create a new Issue and note that the attachment button in the custom field (Rich text field now) is *disabled* (grayed out - permissions asked)\r\n\r\nh4. Test 3\r\n# Please open any saved filter with 0 Issues\r\n# Create a new Issue and note that:\r\n#* If the *Detail view* is enabled,  the attachment button in the custom field (Rich text field now) is *disabled* (grayed out - permissions asked)\r\n#* If the *List view* is enabled,  the attachment button in the custom field (Rich text field now) is *disabled* (grayed out - permissions asked)\r\n\r\nh4. Test 3\r\n# Please open any saved filter with at least 1 Issues\r\n# Create a new Issue and note that:\r\n#* If the *Detail view* is enabled, the attachment button in the custom field (Rich text field now) is *enabled*\r\n#* If the *List view* is enabled,  the attachment button in the custom field (Rich text field now) is *disabled* (grayed out - permissions asked)\r\n\r\nh3. Expected Results\r\nRegardless the page view, the *attachment* button should be enabled for the custom field when using the Wiki Style Renderer.\r\n\r\nh3. Actual Results\r\nThe *attachment* button behaves differently when the any Issue view is present.  When the *attachment* button is disabled, it is shown greyed out and you can see the following message (mouse hover): You don't have permission to attach files.\r\n\r\n !image-2024-10-02-16-08-45-866.png|thumbnail! \r\n\r\nh3. Workaround\r\n# Create the Issue from an Issue view page: \r\n#* Issue navigator with the Detail view enabled\r\n#* Regular issue view page","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i487un:","customfield_14734":"1|i4880v:","customfield_10651":null,"customfield_14731":"1|i471ho:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4880n:","customfield_12830":null,"customfield_10401":null,"summary":"Creating Issue Outside Issue Views Disables Multi-line Text Attachments button","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2073185","self":"https://jira.atlassian.com/rest/api/latest/issue/2073185","key":"JRASERVER-78722","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/106366","id":"106366","description":"","name":"8.20.30","archived":false,"released":true,"releaseDate":"2024-01-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/110206","id":"110206","description":"","name":"9.12.20","archived":false,"released":true,"releaseDate":"2025-04-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/110809","id":"110809","description":"","name":"10.3.5","archived":false,"released":true,"releaseDate":"2025-04-02"}],"customfield_20934":null,"issuelinks":[{"id":"533433","self":"https://jira.atlassian.com/rest/api/2/issueLink/533433","inwardIssue":{"id":"1931155","key":"JSDSERVER-12503","self":"https://jira.atlassian.com/rest/api/2/issue/1931155","fields":{"summary":"Users without a valid email address causing errors on Jira Outgoing Mail logs - this should be better handled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78722/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78722/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2025-04-03T14:33:52.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4cmbz:","updated":"2026-07-03T04:30:53.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJira Batched Notifications are throwing errors on the Jira Outgoing Mail logs when a user does not have an email address.\r\n\r\n(i) *Note 1*\r\n- When a user is created via the Jira UI, the email address field is mandatory and therefore cannot be empty\r\n- However, when Jira syncs users from an external LDAP directory (such as an Active Directory), if a user does not have an email address in the LDAP directory, this user will not have an email address associated to their synced Jira account\r\n\r\n(i) *Note 2*\r\n- When the Jira notification batching is disabled, no error it thrown in the Jira outgoing mail logs\r\n- The error is only thrown when the Jira notification batching is enabled\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Make sure that Jira's Batched Notifications are enabled\r\n# Using Active Directory create a user that does not have an email address\r\n# Give this user role/permission on a Project and make sure he is part of the notification scheme\r\n# Make an update to a Jira issue that should trigger a notification meant for that user\r\n# Check the Jira Outgoing Mail Logs\r\n\r\nh3. Expected results\r\n\r\nJira should not try to send the notification, since the user does not have an email address, and no error should be thrown\r\n\r\nh3. Actual Results\r\n\r\nJira tries to send a notification email, fails, and throws the error below in the outgoing mail logs:\r\n{code}\r\n2025-03-27 12:55:36,415+0000 ERROR [] Caesium-1-3 ServiceRunner     [c.a.m.o.c.a.j.p.i.batching.cron.BatchNotificationJob] Exception during sending mail\r\njava.lang.IllegalArgumentException: 'To' is a required field\r\n\tat com.atlassian.mail.Email.<init>(Email.java:56) [atlassian-mail-7.0.4.jar:?]\r\n\tat com.atlassian.jira.mail.Email.<init>(Email.java:61) [jira-api-10.3.4.jar:?]\r\n\tat com.atlassian.jira.mail.Email.<init>(Email.java:46) [jira-api-10.3.4.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.BatcherServiceImpl.createEmail(BatcherServiceImpl.java:147) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.sendEmail(BatchNotificationJob.java:161) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processBatches(BatchNotificationJob.java:146) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processEventBatch(BatchNotificationJob.java:129) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.lambda$notifyUsers$0(BatchNotificationJob.java:102) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:41) [event-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.notifyUsers(BatchNotificationJob.java:99) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.runJob(BatchNotificationJob.java:83) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33) [batching-plugin-4.1.3.jar:?]\r\n\tat com.atlassian.jira.plugins.inform.batching.cron.OncePerClusterJobRunner.runJob(OncePerClusterJobRunner.java:46) [batching-plugin-4.1.3.jar:?]\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nNo available workaround.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4cm6v:","customfield_14734":"1|i4cmd3:","customfield_10651":null,"customfield_14731":"1|i4bfj0:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4cmcv:","customfield_12830":null,"customfield_10401":null,"summary":"Jira Batched Notifications are throwing errors on the Jira Outgoing Mail logs when a user does not have an email address","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"304655","self":"https://jira.atlassian.com/rest/api/latest/issue/304655","key":"JRASERVER-35604","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"217676","customfield_11435":"217676","customfield_11437":"217366","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"234100","customfield_11434":"217429","customfield_17933":null,"labels":[],"customfield_11433":"224990","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[],"customfield_20934":null,"issuelinks":[{"id":"321412","self":"https://jira.atlassian.com/rest/api/2/issueLink/321412","outwardIssue":{"id":"772299","key":"JRACLOUD-35604","self":"https://jira.atlassian.com/rest/api/2/issue/772299","fields":{"summary":"jira project import does not remap issue state changes from changeitem table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"164197","self":"https://jira.atlassian.com/rest/api/2/issueLink/164197","outwardIssue":{"id":"309579","key":"JRASERVER-36105","self":"https://jira.atlassian.com/rest/api/2/issue/309579","fields":{"summary":"Changing workflow did not update the issue transition in the changeitem table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"202592","self":"https://jira.atlassian.com/rest/api/2/issueLink/202592","outwardIssue":{"id":"292308","key":"JRASERVER-34338","self":"https://jira.atlassian.com/rest/api/2/issue/292308","fields":{"summary":"Importing individual projects from an XML backup can lead to Agile charts being wrong.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5fa3fdf29175","name":"5fa3fdf29175","key":"intersol","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=intersol&avatarId=7577915","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=intersol&avatarId=7577915","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=intersol&avatarId=7577915","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=intersol&avatarId=7577915"},"displayName":"Sorin Sbarnea","active":true,"timeZone":"Europe/London"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"233020","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=73f0b2e75f82","name":"73f0b2e75f82","key":"ssbarnea","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/b76c20d7a2d1acc204635d1e0e5dabf2?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/b76c20d7a2d1acc204635d1e0e5dabf2?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/b76c20d7a2d1acc204635d1e0e5dabf2?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/b76c20d7a2d1acc204635d1e0e5dabf2?d=mm&s=32"},"displayName":"Sorin Sbarnea (Citrix)","active":true,"timeZone":"Europe/London"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35604/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35604/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-10-31T15:56:45.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx8dpz:","updated":"2026-07-03T04:30:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-35604].\n  {panel}\n\nIt seems that project import will not remap the status IDs to the new ones when you do a project import.\r\n\r\nLet's say that on the exported database you have New = 1, Accepted =5 and on the target system you have New = 3 and Accepted = 7 (as there is no way to force their IDs).\r\n\r\nProject import will work but when you check the history you will see the old IDs there.\r\n\r\nThe implications on these are quite big because this will complete break all the statistics, especially the ones made by GreeenHopper : burncharts, velocity...\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxbewn:","customfield_14734":"1|hx8btr:","customfield_10651":null,"customfield_14731":"1|hxf5lr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx9lvr:","customfield_12830":null,"customfield_10401":null,"summary":"jira project import does not remap issue state changes from changeitem table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"307920","self":"https://jira.atlassian.com/rest/api/latest/issue/307920","key":"JRASERVER-35937","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"220807","customfield_11435":"220807","customfield_11437":"220496","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"236913","customfield_11434":"220560","customfield_17933":null,"labels":["affects-cloud","affects-server","whl-fy24q3","whl-fy24q4"],"customfield_11433":"228117","customfield_10610":82.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/37334","id":"37334","name":"6.1.3","archived":false,"released":true,"releaseDate":"2013-11-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/38501","id":"38501","name":"6.2.5","archived":false,"released":true,"releaseDate":"2014-05-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/53792","id":"53792","name":"6.4.4","archived":false,"released":true,"releaseDate":"2015-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/60531","id":"60531","name":"7.0.10","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63206","id":"63206","description":"","name":"7.2.1","archived":false,"released":true,"releaseDate":"2016-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/64402","id":"64402","description":"","name":"7.2.6","archived":false,"released":true,"releaseDate":"2016-12-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/76591","id":"76591","description":"","name":"7.7.0","archived":false,"released":true,"releaseDate":"2018-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/91290","id":"91290","name":"8.5.4","archived":false,"released":true,"releaseDate":"2020-03-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/98796","id":"98796","description":"","name":"8.13.18","archived":false,"released":true,"releaseDate":"2022-02-15"}],"customfield_20934":null,"issuelinks":[{"id":"200213","self":"https://jira.atlassian.com/rest/api/2/issueLink/200213","inwardIssue":{"id":"307254","key":"JSWSERVER-10106","self":"https://jira.atlassian.com/rest/api/2/issue/307254","fields":{"summary":"Cannot do Project Import between different language that have JIRA Agile values.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"321609","self":"https://jira.atlassian.com/rest/api/2/issueLink/321609","outwardIssue":{"id":"770569","key":"JRACLOUD-35937","self":"https://jira.atlassian.com/rest/api/2/issue/770569","fields":{"summary":"Project Import fails with \"custom field xxx of type xxx is required for the import but does not exist\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"462926","self":"https://jira.atlassian.com/rest/api/2/issueLink/462926","inwardIssue":{"id":"965635","key":"JSWSERVER-16571","self":"https://jira.atlassian.com/rest/api/2/issue/965635","fields":{"summary":"The same field is spelled in two ways, \"Epic Color\" (American spelling) and \"Epic Colour\" (British spelling)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cchan","name":"cchan","key":"cchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cchan&avatarId=6740615","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cchan&avatarId=6740615","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cchan&avatarId=6740615","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cchan&avatarId=6740615"},"displayName":"Chung Park Chan","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"235966","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cchan","name":"cchan","key":"cchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cchan&avatarId=6740615","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cchan&avatarId=6740615","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cchan&avatarId=6740615","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cchan&avatarId=6740615"},"displayName":"Chung Park Chan","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35937/votes","votes":39,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35937/watchers","watchCount":41,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-11-25T01:41:50.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx8win:","updated":"2026-07-03T04:30:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-35937].\n  {panel}\n\nh4. Diagnosis\r\nImporting project from one JIRA + JIRA Agile instance with English (United States) to a new instance JIRA + JIRA Agile instance on English (UK)\r\n\r\nh4. Steps to reproduce\r\n# Create backup on one instance using English (United States) language\r\n# Start a new instance on English (UK) language\r\n# Run project import onto the new instance\r\n\r\nh4. Error message\r\n{code:title=atlassian-jira.log}\r\n2013-11-25 09:28:23,298 JiraTaskExectionThread-6 ERROR admin 568x816x1 1m076so 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSelectProject.jspa [jira.imports.project.DefaultProjectImportService] The custom field 'Epic Color' of type 'Colour of Epic' is required for the import but does not exist in the current JIRA instance.\r\n{code}\r\n\r\n!project import.png|thumbnail!\r\n\r\nh4. Cause of error\r\nThe difference of letter *'u'* in Epic Color and Epic Colour causes JIRA to think that there are 2 different custom fields. \r\n\r\nh4. Workaround\r\nRename the custom field manually. Refer to [this|https://confluence.atlassian.com/pages/viewpage.action?pageId=425462621] guide.\r\n(i) If the custom field is locked, unlock it first using the guide here - [How to unlock a Locked field|https://confluence.atlassian.com/display/AGILEKB/How+to+unlock+a+Locked+field]","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxbwiv:","customfield_14734":"1|hx8umf:","customfield_10651":null,"customfield_14731":"1|hxfmh3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxa4nj:","customfield_12830":null,"customfield_10401":null,"summary":"Project Import fails with \"custom field xxx of type xxx is required for the import but does not exist\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"458859","self":"https://jira.atlassian.com/rest/api/latest/issue/458859","key":"JRASERVER-45004","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/55603","id":"55603","name":"6.4.11","archived":false,"released":true,"releaseDate":"0015-08-25"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44190","id":"44190","name":"Jira Importers Plugin"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=agoncalves","name":"agoncalves","key":"agoncalves","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=agoncalves&avatarId=6358401","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=agoncalves&avatarId=6358401","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=agoncalves&avatarId=6358401","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=agoncalves&avatarId=6358401"},"displayName":"Arthur Gonçalves","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=agoncalves","name":"agoncalves","key":"agoncalves","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=agoncalves&avatarId=6358401","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=agoncalves&avatarId=6358401","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=agoncalves&avatarId=6358401","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=agoncalves&avatarId=6358401"},"displayName":"Arthur Gonçalves","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45004/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45004/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-08-26T14:38:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxw2pr:","updated":"2026-07-03T04:30:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Description\r\nCSV Import Configuration file does not save the option to automatically checks \"Map Field Value\". \r\n\r\nh4. Steps to Reproduce\r\n# Select Issues -> Import issues from CSV (does not select a configuration file at this point)\r\n# Check the \"Map Field Value\" for some fields\r\n# Perform the import and then click on \"Save the configuration file\"\r\n# Try to perform the import using the configuration file previously generated and confirm that  the checkbox \"Map Field Value\" is not automatically checked.\r\n\r\nh4. Expected results\r\n\"Map Field Value\" would be automatically marked when using a previously selected configuration file. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxw94n:","customfield_14734":"1|hxw2q7:","customfield_10651":null,"customfield_14731":"1|hxyczb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxw2q7:","customfield_12830":null,"customfield_10401":null,"summary":"\"Map field value\" option is not saved to CSV Import configuration file","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"474586","self":"https://jira.atlassian.com/rest/api/latest/issue/474586","key":"JRASERVER-45752","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","berliner-triage-202502","berliner-triage-confirmed"],"customfield_11433":"9223372036854775807","customfield_10610":26.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/55292","id":"55292","name":"6.4.10","archived":false,"released":true,"releaseDate":"2015-08-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/61291","id":"61291","name":"6.4.13","archived":false,"released":true,"releaseDate":"2016-03-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/87698","id":"87698","name":"7.13.5","archived":false,"released":true,"releaseDate":"2019-07-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/79699","id":"79699","description":"","name":"8.0.0","archived":false,"released":true,"releaseDate":"2019-02-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/84191","id":"84191","description":"","name":"8.1.0","archived":false,"released":true,"releaseDate":"2019-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/85696","id":"85696","description":"","name":"8.2.0","archived":false,"released":true,"releaseDate":"2019-05-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/86891","id":"86891","name":"8.3.0","archived":false,"released":true,"releaseDate":"2019-07-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/87492","id":"87492","description":"","name":"8.4.0","archived":false,"released":true,"releaseDate":"2019-09-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/101716","id":"101716","description":"","name":"8.20.12","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/110303","id":"110303","description":"","name":"9.12.18","archived":false,"released":true,"releaseDate":"2025-02-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/110412","id":"110412","description":"","name":"10.3.3","archived":false,"released":true,"releaseDate":"2025-03-05"}],"customfield_20934":null,"issuelinks":[{"id":"530756","self":"https://jira.atlassian.com/rest/api/2/issueLink/530756","outwardIssue":{"id":"636500","key":"JRASERVER-62679","self":"https://jira.atlassian.com/rest/api/2/issue/636500","fields":{"summary":"Export CSV/HTML with Current Fields not a CSV/HTML representation of Filter Results","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10080","name":"Detail","inward":"is detailed by","outward":"details","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10080"}},{"id":"197721","self":"https://jira.atlassian.com/rest/api/2/issueLink/197721","outwardIssue":{"id":"297244","key":"JRASERVER-34812","self":"https://jira.atlassian.com/rest/api/2/issue/297244","fields":{"summary":"Export to CSV (current fields) does not show all columns present in the issue navigator","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"212323","self":"https://jira.atlassian.com/rest/api/2/issueLink/212323","inwardIssue":{"id":"573586","key":"JRASERVER-59884","self":"https://jira.atlassian.com/rest/api/2/issue/573586","fields":{"summary":"Issue Navigator should show Default columns if Filter JQL is changed","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11905","id":"11905","name":"Navigation - Export","description":"Plugin that renders issue search results, e.g. in XML, MS Excel or Word format"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=f01eb8a9a9f4","name":"f01eb8a9a9f4","key":"mkornatzki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mkornatzki&avatarId=5836117","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mkornatzki&avatarId=5836117","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mkornatzki&avatarId=5836117","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mkornatzki&avatarId=5836117"},"displayName":"Michael Kornatzki","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=f01eb8a9a9f4","name":"f01eb8a9a9f4","key":"mkornatzki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mkornatzki&avatarId=5836117","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mkornatzki&avatarId=5836117","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mkornatzki&avatarId=5836117","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mkornatzki&avatarId=5836117"},"displayName":"Michael Kornatzki","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45752/votes","votes":124,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45752/watchers","watchCount":104,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-10-13T10:52:04.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxy4qf:","updated":"2026-07-03T04:30:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nLoading search filter and doing export to CSV or HTML includes the filter's columns and not the current columns\r\nh3. Steps to Reproduce\r\n # Open Issue Navigator in List View\r\n # Save a filter\r\n # Click on that filter from the right pane and then click on Columns\r\n # At Columns, Click on Filters and select 2 or 3 columns , then click Done\r\n!screenshot-1.png|thumbnail!\r\n # The issue navigator will show only the selected 3 columns\r\n!screenshot-2.png|thumbnail!\r\n # Export the results to Excel ( Current fields ) and the results is expected :\r\n!screenshot-3.png|thumbnail!\r\n # Now go back to Column and select My Defaults, this will list all the default columns :\r\n!screenshot-4.png|thumbnail!\r\n # Export the results to Excel ( Current fields ) and the results do not show all the columns from My Defaults but shows all the columns from Filter option selected earlier :\r\n!screenshot-5.png|thumbnail!\r\n\r\nh3. Expected Results\r\n # The export ( current fields ) exports all the columns currently visible from the issue navigator.\r\n\r\nh3. Actual Results\r\n # The export ( current fields ) includes only columns that are selected from Filter ( Column button )\r\n\r\nh3. Additional Notes\r\n # Issue also occurs on JIRA 7\r\n!screenshot-6.png|thumbnail! \r\n!screenshot-7.png|thumbnail!\r\n\r\nh3. Workaround\r\n\r\nOption 1.: Navigate to \"Columns\" and click \"Restore Defaults\".\r\n\r\nOption 2.: After loading the filter, copy the JQL, click the New Search (top left corner of the Issue navigator) button and paste the JQL there, perform the search and Jira will not recognize this as a previously saved filter, allowing the Export function to correctly export the visible columns.\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxyab3:","customfield_14734":"1|hxy4r3:","customfield_10651":null,"customfield_14731":"1|hy05lr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxy4qv:","customfield_12830":null,"customfield_10401":null,"summary":"Loading search filter and doing export to CSV or HTML includes the filter's columns and not the current columns","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"603488","self":"https://jira.atlassian.com/rest/api/latest/issue/603488","key":"JRASERVER-61166","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","datacenter","jira-data-center","l1l2","performance-scalability","pse-rank","pse-request","scalability","whl-fy25q2","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":49.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/61291","id":"61291","name":"6.4.13","archived":false,"released":true,"releaseDate":"2016-03-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/67204","id":"67204","description":"","name":"7.2.9","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[{"id":"349436","self":"https://jira.atlassian.com/rest/api/2/issueLink/349436","outwardIssue":{"id":"847767","key":"JRASERVER-66013","self":"https://jira.atlassian.com/rest/api/2/issue/847767","fields":{"summary":"JIRA inefficiently populates fieldLayoutCache due to slow loading of FieldLayoutItems ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"376631","self":"https://jira.atlassian.com/rest/api/2/issueLink/376631","outwardIssue":{"id":"1078241","key":"JRASERVER-68168","self":"https://jira.atlassian.com/rest/api/2/issue/1078241","fields":{"summary":"Make FieldLayoutCache population more efficient in Jira","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"227996","self":"https://jira.atlassian.com/rest/api/2/issueLink/227996","outwardIssue":{"id":"196433","key":"JRASERVER-29310","self":"https://jira.atlassian.com/rest/api/2/issue/196433","fields":{"summary":"Filter gadgets take several minutes to load after a field configuration context change","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"415308","self":"https://jira.atlassian.com/rest/api/2/issueLink/415308","inwardIssue":{"id":"1440842","key":"JRASERVER-70233","self":"https://jira.atlassian.com/rest/api/2/issue/1440842","fields":{"summary":"Performance degradation of create project with per context fields configuration","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"470996","self":"https://jira.atlassian.com/rest/api/2/issueLink/470996","inwardIssue":{"id":"1447910","key":"JRASERVER-70291","self":"https://jira.atlassian.com/rest/api/2/issue/1447910","fields":{"summary":"Project creation using shared config with Issue Scheme associated with large number of projects returned timeout error","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"241124","self":"https://jira.atlassian.com/rest/api/2/issueLink/241124","inwardIssue":{"id":"652662","key":"JRASERVER-63501","self":"https://jira.atlassian.com/rest/api/2/issue/652662","fields":{"summary":"Better scaling of Custom Fields and Field Configurations","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43390","id":"43390","name":"Administration - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":13.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61166/votes","votes":31,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61166/watchers","watchCount":52,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-05-25T10:11:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy7cwn:","updated":"2026-07-03T04:30:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nJIRA Datacenter is unresponsive during deletion custom fields context.\r\n\r\n{{ManageConfigurationScheme}} flushes cache data: *fields context*, *config scheme issue type* and *custom fields* across all cluster nodes for each modification. When we reload cache we load ALL RECORDS from {{fieldconfigschemeissuetype}} table. Then this data need to be loaded back into cache at each node, which is causing performance degradation. \r\nMost data structure operation are cluster wide, so executing them from the dark node unfortunatly will have same effect and will not help.\r\nh3. Environment\r\n * JIRA DC\r\n * High load\r\n * Large number of\r\n ** Custom-Fields: 2000+\r\n ** Number of elements in {{fieldconfigschemeissuetype}}: 10000+\r\n\r\nh3. Steps to Reproduce\r\n # Configure Custom-Field, for example by changing/deleting context.\r\n\r\nh3. Expected Results\r\n\r\nJIRA cluster peformance doesn't degrade significantly,\r\nh3. Actual Results\r\n\r\nJIRA Datacenter is unresponsive.\r\nh3. Notes\r\n * Problem can be partially mitigated by improving cache loading for _fieldLayoutCache_, see workaround - JRASERVER-66013\r\n\r\nh3. Workaround\r\n\r\nExecute operation during low activity.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy7fin:","customfield_14734":"1|hy7cxj:","customfield_10651":null,"customfield_14731":"1|hy8ofj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy7cxb:","customfield_12830":null,"customfield_10401":null,"summary":"Performance of JIRA Datacenter degrades significantly after customfields configuration task","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"657455","self":"https://jira.atlassian.com/rest/api/latest/issue/657455","key":"JRASERVER-63697","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":43.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63400","id":"63400","description":"","name":"7.2.2","archived":false,"released":true,"releaseDate":"2016-09-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/66460","id":"66460","description":"","name":"7.3.3","archived":false,"released":true,"releaseDate":"2017-03-14"}],"customfield_20934":null,"issuelinks":[{"id":"405817","self":"https://jira.atlassian.com/rest/api/2/issueLink/405817","inwardIssue":{"id":"901809","key":"JRASERVER-66575","self":"https://jira.atlassian.com/rest/api/2/issue/901809","fields":{"summary":"LDAP users not added to cache when external directory is enabled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63697/votes","votes":28,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63697/watchers","watchCount":36,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-01-05T10:28:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyf5bb:","updated":"2026-07-03T04:30:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nSomehow in JIRA a particular LDAP user does not get updated from active to inactive\r\n\r\n\r\nh3. Steps to reproduce:\r\n # Integrate JIRA with AD (or LDAP)\r\n # Make sure that \"Copy User on Login\" and \"Update User attributes on Login\".\r\n # Set the \"Default Group Memberships\" to a group that is allowed to login to JIRA.\r\n # Create a User on AD and Log in using the user.\r\n # Navigate to _JIRA Administration > User Management > Users_ to clarify that the user is created.\r\n # Back to AD side, disable or delete the previous user.\r\n # Login to JIRA using the same user.\r\n\r\nh3. Expected Result:\r\n # JIRA would reject the user and set the user as inactive.\r\n\r\nh3. Actual Result:\r\n # JIRA would reject the user and no user details is not updated for the user, it will stay as active.\r\n\r\nh3. Workarounds\r\n# First workaround:\r\n## Login to Jira as a local admin (not in the LDAP directory)\r\n## Edit your directory config to disable \"Update User attributes on Login\"\r\n## Edit the user to re-enable them\r\n## Edit your directory config to enable \"Update User attributes on Login\"\r\n# Second workaround:\r\n#* Move the user out of the AD group and add it back in.; disabling/re-enabling seems to not be enough for Jira to refresh the status.\r\n\r\nh3. Notes:\r\n # The user will still be counted towards the license.\r\n # Admin would not be able to set the user as inactive due to the option \"Update User attributes on Login\".\r\n # Other details will be updated but not the Active/Inactive part.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyf6l3:","customfield_14734":"1|hyf5c7:","customfield_10651":null,"customfield_14731":"1|hyfz9j:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyf5bz:","customfield_12830":null,"customfield_10401":null,"summary":"User did not get updated from Active to Inactive with Delegated LDAP","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1153383","self":"https://jira.atlassian.com/rest/api/latest/issue/1153383","key":"JRASERVER-69193","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":30.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/83991","id":"83991","name":"7.6.11","archived":false,"released":true,"releaseDate":"2019-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/81103","id":"81103","description":"","name":"7.12.0","archived":false,"released":true,"releaseDate":"2018-08-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/85693","id":"85693","name":"7.13.3","archived":false,"released":true,"releaseDate":"2019-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/79699","id":"79699","description":"","name":"8.0.0","archived":false,"released":true,"releaseDate":"2019-02-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/97891","id":"97891","description":"","name":"9.0.0","archived":false,"released":true,"releaseDate":"2022-05-12"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=acardino","name":"acardino","key":"acardino","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=acardino&avatarId=2965511","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=acardino&avatarId=2965511","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=acardino&avatarId=2965511","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=acardino&avatarId=2965511"},"displayName":"Anna Cardino","active":false,"timeZone":"Asia/Shanghai"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=acardino","name":"acardino","key":"acardino","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=acardino&avatarId=2965511","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=acardino&avatarId=2965511","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=acardino&avatarId=2965511","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=acardino&avatarId=2965511"},"displayName":"Anna Cardino","active":false,"timeZone":"Asia/Shanghai"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69193/votes","votes":60,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69193/watchers","watchCount":55,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-04-19T12:14:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i02n3j:","updated":"2026-07-03T04:30:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe following stack traces are thrown in {{atlassian-jira.log}}\r\n{code:java}\r\n2019-04-19 19:41:35,100 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,100 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,101 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,101 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n{code}\r\nh3. Steps to Reproduce\r\n # Go to Administration > User Management > Users\r\n # Rename one of the users from the internal directory\r\n # On the same page for the same user, click on the 3 dots beside _Edit_ and select {*}Edit user groups{*}.\r\n # Start typing on the *Join selected group* box\r\n # Check the {{atlassian-jira.log}}\r\n\r\nThis can also happen when a local group is added to an LDAP server and it is still stored with local=1 in the cwd_group table.\r\nh3. Expected Results\r\n\r\nNo warnings in the logs\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the xxxxxxx.log file:\r\n{code:java}\r\n2019-04-19 19:41:35,100 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,100 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,101 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n2019-04-19 19:41:35,101 http-nio-8080-exec-16 WARN admin 1181x451x1 6m3xs4 0:0:0:0:0:0:0:1 /rest/api/2/groups/picker [c.a.j.bc.group.GroupRelationshipChecker] Could not find directory with id -1\r\n{code}\r\nh3. Notes\r\n\r\nNo known impact so far. Just the repeated warnings in the logs.\r\nh3. Workaround\r\n\r\nIf the problem is happening after a local group was added to the LDAP server, we can workaround by removing the group from the synchronization with a filter like the one below for example.\r\n{noformat}\r\n(&(objectCategory=Group)(!(cn=jira-users))){noformat}\r\nPlease note this means the group will remain as a local group and users added to the group in the LDAP server will not show up in Jira as members.\r\n\r\nAlternatively, another workaround is to make direct modifications to the external user / group in the LDAP server and then perform a synchronization of the user directory to apply the changes to Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i02n4n:","customfield_14734":"1|i02n4f:","customfield_10651":null,"customfield_14731":"1|i02mh3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i02n47:","customfield_12830":null,"customfield_10401":null,"summary":"Could not find directory with id -1 when attempting to add a user to a group","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1414012","self":"https://jira.atlassian.com/rest/api/latest/issue/1414012","key":"JRASERVER-70041","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["raid"],"customfield_11433":"9223372036854775807","customfield_10610":24.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/88095","id":"88095","description":"","name":"7.13.6","archived":false,"released":true,"releaseDate":"2019-08-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/89403","id":"89403","description":"","name":"7.13.9","archived":false,"released":true,"releaseDate":"2019-10-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/87290","id":"87290","description":"","name":"8.2.3","archived":false,"released":true,"releaseDate":"2019-07-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/88804","id":"88804","description":"","name":"8.3.2","archived":false,"released":true,"releaseDate":"2019-08-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/88609","id":"88609","description":"","name":"8.3.3","archived":false,"released":true,"releaseDate":"2019-08-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/89007","id":"89007","description":"","name":"8.3.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/89400","id":"89400","description":"","name":"8.4.2","archived":false,"released":true,"releaseDate":"2019-10-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/87493","id":"87493","description":"","name":"8.5.0","archived":false,"released":true,"releaseDate":"2019-10-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/89093","id":"89093","description":"","name":"8.6.0","archived":false,"released":true,"releaseDate":"2019-12-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/92900","id":"92900","description":"","name":"8.13.1","archived":false,"released":true,"releaseDate":"2020-11-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/93491","id":"93491","description":"","name":"8.14.1","archived":false,"released":true,"releaseDate":"2021-01-14"}],"customfield_20934":null,"issuelinks":[{"id":"414389","self":"https://jira.atlassian.com/rest/api/2/issueLink/414389","outwardIssue":{"id":"1487580","key":"JRASERVER-70656","self":"https://jira.atlassian.com/rest/api/2/issue/1487580","fields":{"summary":"Default Resolution causes issues to be created with Resolution Date and empty Resolution","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10271","id":"10271","name":"Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rchiquete","name":"rchiquete","key":"rchiquete","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rchiquete&avatarId=5822481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rchiquete&avatarId=5822481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rchiquete&avatarId=5822481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rchiquete&avatarId=5822481"},"displayName":"Rene C. [Atlassian Support]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rchiquete","name":"rchiquete","key":"rchiquete","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rchiquete&avatarId=5822481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rchiquete&avatarId=5822481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rchiquete&avatarId=5822481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rchiquete&avatarId=5822481"},"displayName":"Rene C. [Atlassian Support]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70041/votes","votes":28,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70041/watchers","watchCount":31,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-10-01T10:04:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1anqv:","updated":"2026-07-03T04:30:41.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nTrying to clear the Default resolution results in an XSRF security token missing page\r\n\r\nh3. Steps to Reproduce\r\n# Go to Jira Administration > Issues > Resolutions\r\n# Click the _Clear default resolutions_ link:  \r\n# !image-2019-10-01-18-03-20-460.png|thumbnail! \r\n\r\nh3. Expected Results\r\nThe default resolution is cleared.\r\n\r\nh3. Actual Results\r\nAn XSRF missing token screen is shown: \r\n!image-2019-10-01-18-02-51-519.png|thumbnail! \r\n\r\nh3. Workaround\r\n* Credit to [~e6a44563da75]\r\nbq. A possible workaround is to create a new throw-away resolution. Make the new resolution the default and then delete the new resolution\r\n* Delete the default resolution from database: {code}DELETE FROM\r\n\tjiraschema.propertyentry \r\nWHERE\r\n\tENTITY_NAME='jira.properties' AND \r\n\tPROPERTY_KEY='jira.constant.default.resolution'{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1anlr:","customfield_14734":"1|i1anrz:","customfield_10651":null,"customfield_14731":"1|i1ajkv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1anrr:","customfield_12830":null,"customfield_10401":null,"summary":"Trying to clear the Default resolution results in an XSRF security token missing page","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2016446","self":"https://jira.atlassian.com/rest/api/latest/issue/2016446","key":"JRASERVER-77779","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy25q3","whl-fy25q4","whl-fy25q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":15.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/104631","id":"104631","description":"","name":"8.20.20","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/106366","id":"106366","description":"","name":"8.20.30","archived":false,"released":true,"releaseDate":"2024-01-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/108197","id":"108197","description":"","name":"9.4.25","archived":false,"released":true,"releaseDate":"2024-05-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/108297","id":"108297","description":"","name":"9.12.12","archived":false,"released":true,"releaseDate":"2024-09-04"}],"customfield_20934":null,"issuelinks":[{"id":"516911","self":"https://jira.atlassian.com/rest/api/2/issueLink/516911","outwardIssue":{"id":"2030772","key":"JRASERVER-77841","self":"https://jira.atlassian.com/rest/api/2/issue/2030772","fields":{"summary":"issue_version and comment_version missing data from project import","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}},{"id":"531603","self":"https://jira.atlassian.com/rest/api/2/issueLink/531603","outwardIssue":{"id":"2068882","key":"JRASERVER-78662","self":"https://jira.atlassian.com/rest/api/2/issue/2068882","fields":{"summary":"Deleting Jira issue comments using the Jira Java API \"com.atlassian.jira.issue.comments.CommentManager.delete\" does not update the comment_version table if we set dispatchEvent as false.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"},{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=michin","name":"michin","key":"michin","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=michin&avatarId=6021059","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=michin&avatarId=6021059","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=michin&avatarId=6021059","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=michin&avatarId=6021059"},"displayName":"Michelle Chin","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=michin","name":"michin","key":"michin","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=michin&avatarId=6021059","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=michin&avatarId=6021059","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=michin&avatarId=6021059","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=michin&avatarId=6021059"},"displayName":"Michelle Chin","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77779/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77779/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2024-06-07T13:42:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i439tj:","updated":"2026-07-03T04:30:40.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nCreating comments using CommentManager without dispatching an event resulting in comments without an entity version\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Create a comment using [this method|https://docs.atlassian.com/software/jira/docs/api/9.12.7/index.html?com/atlassian/jira/issue/comments/CommentManager.html]. Set {{dispatchEvent}} to false.\r\n ** Example code\r\n{code:java}\r\nimport com.atlassian.jira.component.ComponentAccessor\r\nimport com.atlassian.jira.util.json.JSONObject\r\n\r\nfinal boolean dispatchEvent = false\r\ndef issueManager = ComponentAccessor.getIssueManager()\r\ndef commentManager = ComponentAccessor.getCommentManager()\r\ndef issue = issueManager.getIssueObject(\"TASK-1\")\r\n\r\ncommentManager.create(issue, \"JIRAUSER10000\", \"This is a comment created using JAVA API dispatchEvent = false\", dispatchEvent)\r\n{code}\r\n\r\n # Verify if the comment is created successfully by browsing the issue.\r\n # Check the atlassian-jira.log for any warning messages about the new comment.\r\n\r\nh3. Expected Results\r\n * The comment is created successfully with a row inserted into the {{jiraaction}} database table for the comment and a corresponding row in the {{comment_version}} table\r\n\r\nh3. Actual Results\r\n\r\nThe comment is created successfully. However, the below exception may be seen repetitively in the atlasian-jira.log file:\r\n{code:java}\r\n2024-06-07 11:26:10,949+0200 NodeReindexServiceThread:thread-0 WARN      [c.a.j.issue.index.DefaultIssueIndexer] COMMENT with id=5253545 should have a version by now\r\n{code}\r\nThe SQL query below checks for comments without a version in the database. The comments added with the example above show up in the SQL result.\r\n{code:sql}\r\nselect * from jiraaction WHERE actiontype = 'comment'\r\nAND id not in (select comment_id from comment_version);\r\n{code}\r\n(i) Despite without an entity version, this doesn’t affect the index search functionality.\r\nh3. Workaround\r\n * Reindexing the comments using Java API [reIndexComments|https://docs.atlassian.com/software/jira/docs/api/9.12.7/com/atlassian/jira/issue/index/IssueIndexingService.html#reIndexComments-java.util.Collection-]\r\n * Manually inserting a row into the {{comment_version}} table using the following query:\r\n ** \r\ninsert into comment_version\r\n  select id, issueid,  updated, 1, 'N'   from jiraaction\r\n  where actiontype = 'comment'    and id not in (\r\n      select comment_id\r\n      from comment_version\r\n    );\r\n * Example row:\r\n{code:java}\r\ncomment_id|parent_issue_id|update_time                  |index_version|deleted|\r\n----------+---------------+-----------------------------+-------------+-------+\r\n     10003|          10110|2024-05-29 15:27:07.094 +0200|            1|N      |\r\n{code}\r\n(i) The value of {{comment_id}} and {{parent_issue_id}} can be retrieved from the {{jiraaction}} table using the previous query to identify the \"version-less comments\".\r\n{{update_time}} is usually the current time.\r\n{{index_version}} should be 1 (as a workaround for this bug).\r\n{{deleted}} is {{{}N{}}}.\r\n\r\n *  ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i439of:","customfield_14734":"1|i439un:","customfield_10651":null,"customfield_14731":"1|i423po:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i439uf:","customfield_12830":null,"customfield_10401":null,"summary":"Creating comments using CommentManager without dispatching an event resulting in comments without an entity version","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"100022","self":"https://jira.atlassian.com/rest/api/latest/issue/100022","key":"JRASERVER-20117","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"102","customfield_11435":"102","customfield_11437":"125","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"33902","customfield_11434":"92","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"35693","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/14685","id":"14685","description":"","name":"4.0.1","archived":false,"released":true,"releaseDate":"2009-12-08"}],"customfield_20934":null,"issuelinks":[{"id":"43825","self":"https://jira.atlassian.com/rest/api/2/issueLink/43825","inwardIssue":{"id":"108848","key":"JRASERVER-21746","self":"https://jira.atlassian.com/rest/api/2/issue/108848","fields":{"summary":"Insane but technically valid values in the datevalue field of the customfieldvalue table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"43838","self":"https://jira.atlassian.com/rest/api/2/issueLink/43838","outwardIssue":{"id":"106577","key":"JRASERVER-21366","self":"https://jira.atlassian.com/rest/api/2/issue/106577","fields":{"summary":"Cannot index Customfield Datepicker with date < 1970","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43324","id":"43324","name":"Infrastructure & Services - Application Lifecycle"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pwyatt","name":"pwyatt","key":"pwyatt","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pwyatt&avatarId=5755842","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pwyatt&avatarId=5755842","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pwyatt&avatarId=5755842","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pwyatt&avatarId=5755842"},"displayName":"Penny Wyatt (On Leave to July 2021)","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"30340","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pwyatt","name":"pwyatt","key":"pwyatt","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pwyatt&avatarId=5755842","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pwyatt&avatarId=5755842","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pwyatt&avatarId=5755842","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pwyatt&avatarId=5755842"},"displayName":"Penny Wyatt (On Leave to July 2021)","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-20117/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-20117/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2010-01-12T00:10:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hw9xcf:","updated":"2026-07-03T04:30:39.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"The issue creation / editing UI allows the entry of invalid dates, which then cause errors when JIRA attempts to display them.\r\n\r\n1) Create a new issue.\r\n2) Set the Due Date to \"14/Jan/65536\" and save the issue.\r\n3) Search for the issue in the Issue Navigator.\r\n\r\nA velocity error is displayed instead of the search results:\r\n\r\n{noformat}\r\nAn error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. \r\nDetails: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class \r\ncom.atlassian.jira.issue.fields.layout.column.ColumnLayoutItemImpl threw exception class \r\ncom.atlassian.jira.util.LuceneUtils$DateParsingException : Input is not valid date string: 655360113130000 at \r\norg.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:249) at \r\norg.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at \r\norg.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:327) at \r\norg.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:51) at \r\norg.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:95) at \r\n...\r\n{noformat}\r\n\r\nConsequently, unless the ID for the incorrect issue is known, the users cannot find the issue again to remove the invalid data.\r\n\r\n4) Navigate to the Dashboard and look at the Activity Stream gadget.\r\n\r\nIt displays an error box which links to a System Error page:\r\n\r\n{noformat}\r\nError occured getting activity: Input is not valid date string: 655360113130000\r\n\r\nReferer URL: http://localhost:8080/plugins/servlet/gadgets/ifr?container=atlassian&mid=10001&country=AU\r\n=en&view=default&view-params=%7B%22writable%22%3A%22false\r\n%22%7Dt=atlassian%3AXtfQK%2BvfYaDh8uHzTkXYLQ%2BUIsau8PzjWEvOVjBsLsEmvNj8lo6d4x2GL\r\nDqHyloyEOnz2NSY1%2Bv9o5fLVt3NUH5VCYWV6NVBEu%2FMHGC8b7icyc2dwg86LEL5OgEOcq%2FBLBAjMlmPeqhO\r\nkHaE7Xlh8b2SC%2FUT5v7afZPIGanv1PxpqKne5OAFqiAzRHt6WJAs9X7N7YVa85lBqaIZNGNuzxjfbVkLVSc4BYij\r\nLcTGWgr5DAB5uHmuvXDhOoCMXamtJXOJqTgzWTKjSCsfWWduQUqOQGf2RbuF%2BVy8RpiuU%2Bnp15n97y92G7FQKF\r\ne7mdrNZSxisw%3D%3D&up_isConfigured=true&up_isConfigurable=true&up_refresh=false&up_title=\r\nYour+Company+JIRA&up_titleRequired=true&up_keys=__all_projects__&up_itemKeys=&up_username=\r\n&up_numofentries=5&url=http%3A%2F%2Flocalhost%3A8080%2Frest%2Fgadgets%2F1.0%2Fg%2F\r\ncom.atlassian.streams.streams-jira-plugin%3Aactivitystream-gadget%2F\r\ngadgets%2Factivitystream-gadget.xml\r\n{noformat}\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwewsv:","customfield_14734":"1|hw9xif:","customfield_10651":null,"customfield_14731":"1|hwjpav:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwfz93:","customfield_12830":null,"customfield_10401":null,"summary":"UI allows entry of invalid dates which causes errors","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"JIRA 4.0.2 (also reproduces in 4.0.1 and 4.1 trunk)","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"296387","self":"https://jira.atlassian.com/rest/api/latest/issue/296387","key":"JRASERVER-34729","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"209786","customfield_11435":"209786","customfield_11437":"209475","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"227158","customfield_11434":"209433","customfield_17933":null,"labels":["affects-server","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"216260","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/33790","id":"33790","name":"6.0.5","archived":false,"released":true,"releaseDate":"2013-07-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/104714","id":"104714","description":"","name":"8.20.19","archived":false,"released":true,"releaseDate":"2023-03-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11090","id":"11090","name":"Issue - Sub-Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"MethodInvocationException occurred getting message body from Velocity: java.lang.NullPointerException: null value in entry: actualSequence=null","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=95b5cdeba206","name":"95b5cdeba206","key":"michael.bostwick","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=32"},"displayName":"Michael Bostwick","active":true,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"225483","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=95b5cdeba206","name":"95b5cdeba206","key":"michael.bostwick","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/3bb22473df14a7d17f488dffa9581585?d=mm&s=32"},"displayName":"Michael Bostwick","active":true,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34729/votes","votes":14,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34729/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-09-10T18:18:55.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx73c7:","updated":"2026-07-03T04:30:38.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Issues that have subtasks that don't have a link sequence output an exception to the main U.I.\r\n\r\n\"\r\nAn error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.web.component.subtask.SubTaskReorderColumnLayoutItem threw exception java.lang.NullPointerException at templates/jira/issue/table/macros.vm[line 120, column 34] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.directive.Foreach.performIteration(Foreach.java:393) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:316) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:212) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:247) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at\r\n...\r\n\"\r\n\r\nOne scenario where this occurred is that the Data was imported through the beta JSON importing interface, so I understand the desire, not to resolve this bug.\r\n\r\nHowever, shouldn't the behavior being when there is a subtask(via an issue link ) that if there isn't a sequence that a reorder be called (instead of outputting an exception) ?\r\n\r\n(I also created an issue, because I couldn't find anything on this error, so hopefully, this will help anyone who runs into this in the future. )\r\n\r\nAnother possibility that this could happen is when performing migration from Jira Cloud to Jira on premises.\r\nh3. Workaround:\r\nh5. Option 1, Preferred - via the UI, safest as it doesn't involve any direct DB updates:\r\n\r\n1) Click on the triple dot menu on the right of a broken subtask:\r\n\r\n!image-2023-03-01-08-57-08-138.png!\r\n\r\n2) The actual referenced subtask will open, from there, click on 'More' button, select 'Move':\r\n\r\n!image-2023-03-01-09-07-13-953.png!\r\n\r\n \r\n\r\n3) Simply move this issue to another parent (it's self explanatory), then you can move it back to the original issue where the above exception was observed. Jira will handle the rest\r\nh5. Option 2, Unsupported and risky as it involves direct DB updates which bypass the application logic, hence it can lead to further complications, you can also do it via direct DB update\r\n\r\nPlease note, the information below is provided on a best effort, as-is basis as direct DB updates are risky and they also fall outside of [Atlassian Support Offerings scope|https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html]\r\n\r\nShould you still wish to go ahead with this, please practice the steps below in a test and staging environment first before implementing in production.\r\nAlso, once ready to implement in production, please make sure to take native backups of Jira DB and perform the updates while Jira is down completely.\r\nHere are the steps:\r\n\r\n1) Firstly, identify if there are any issues with 'Null' value in sequence column in the issuelink table:\r\n{code:java}\r\nselect count(*) from issuelink where sequence IS NULL;\r\n{code}\r\nIf those records exist, identify all such issues:\r\n{code:java}\r\nselect * from issuelink where sequence IS NULL;\r\n{code}\r\n2) Then update the sequence value from NULL to a number from 0 onwards (depending on how many subtasks are referenced by an affected issue):\r\n{code:java}\r\nUPDATE issuelink SET sequence = 0 WHERE linktype=10100 and source=[source value of the issue you're fixing] AND sequence IS NULL;\r\n{code}\r\nTo elaborate, instead of Null - please put in a number starting from 0 and then incrementing it by 1 for every issue with the same 'source' value, for example, if you see source 10201 listed twice with 'null' value in sequence, you'd need to update the sequence on first record to 0, then on second to 1 etc, which means you'd need to write multiple SQL 'update' queries to fix affected issues one by one.\r\n\r\nIf your DB support updates with subqueries, you can execute this update repeatedly until there are 0 records updated:\r\n{code:sql}\r\n/* REPEAT UNTIL 0 UPDATES */\r\nupdate issuelink set sequence = (select coalesce(max(il2.sequence) + 1, 0) from issuelink il2 where il2.source = source and il2.linktype = 10100)\r\nwhere id in (\r\nselect id \r\nfrom issuelink il\r\nwhere il.linktype = 10100 \r\nand il.sequence is null\r\nand il.source = source\r\nand il.destination = (select min(il2.destination) from issuelink il2 where il2.source = il.source and il2.linktype = 10100 and il2.sequence is null)\r\n);\r\n{code}\r\nOr until there are no more results from the query below:\r\n{code:sql}\r\nselect count(*) from issuelink where linktype = 10100 and sequence is null;\r\n{code}\r\n\r\nJust replace 10100 by the subtask linktype id of your instance:\r\n{code:sql}\r\nselect * from issuelinktype where linkname = 'jira_subtask_link';\r\n{code}\r\n(i) As Option 2 involves direct DB updates, it's best to engage your DBA to assist with implementing the workaround","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxa6rr:","customfield_14734":"1|hx71fr:","customfield_10651":null,"customfield_14731":"1|hxe0xj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx86bb:","customfield_12830":null,"customfield_10401":null,"summary":"Exception On Subtasks With out Sequences","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"520280","self":"https://jira.atlassian.com/rest/api/latest/issue/520280","key":"JRASERVER-46365","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":55.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/59190","id":"59190","name":"7.0.0-OD-08","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/60520","id":"60520","name":"7.1.0-OD-05","archived":false,"released":true,"releaseDate":"2016-01-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/77301","id":"77301","description":"","name":" Archived Jira Cloud","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/55603","id":"55603","name":"6.4.11","archived":false,"released":true,"releaseDate":"0015-08-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/61702","id":"61702","description":"","name":"7.2.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/87290","id":"87290","description":"","name":"8.2.3","archived":false,"released":true,"releaseDate":"2019-07-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/91290","id":"91290","name":"8.5.4","archived":false,"released":true,"releaseDate":"2020-03-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/98809","id":"98809","description":"","name":"8.21.1","archived":false,"released":true,"releaseDate":"2022-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/107491","id":"107491","description":"","name":"9.4.18","archived":false,"released":true,"releaseDate":"2024-03-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/108916","id":"108916","description":"","name":"9.12.14","archived":false,"released":true,"releaseDate":"2024-10-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/108792","id":"108792","description":"","name":"9.17.2","archived":false,"released":true,"releaseDate":"2024-07-04"}],"customfield_20934":null,"issuelinks":[{"id":"327860","self":"https://jira.atlassian.com/rest/api/2/issueLink/327860","outwardIssue":{"id":"755458","key":"JRACLOUD-46365","self":"https://jira.atlassian.com/rest/api/2/issue/755458","fields":{"summary":"New line in CSV external import in JIRA doesn't work","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44190","id":"44190","name":"Jira Importers Plugin"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":14.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nghanis","name":"nghanis","key":"nghanis","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nghanis&avatarId=2479039","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nghanis&avatarId=2479039","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nghanis&avatarId=2479039","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nghanis&avatarId=2479039"},"displayName":"Nithiyaa Ghanis","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nghanis","name":"nghanis","key":"nghanis","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nghanis&avatarId=2479039","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nghanis&avatarId=2479039","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nghanis&avatarId=2479039","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nghanis&avatarId=2479039"},"displayName":"Nithiyaa Ghanis","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-46365/votes","votes":92,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-46365/watchers","watchCount":83,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-11-12T13:53:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxzkaf:","updated":"2026-07-03T04:30:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-46365].\r\n{panel}\r\nh3. Summary\r\n\r\nThe documentation for New line in CSV external import in JIRA doesn't work\r\nh3. Steps to Reproduce\r\n # Create and save a CSV file as per the documentation *[Importing Data From CSV|https://confluence.atlassian.com/jira/importing-data-from-csv-185729516.html]*\r\n{noformat}\r\nSummary, Description, Status\r\n\"Login fails\", \"This is on\r\na new line\", Open\r\n{noformat}\r\n\r\n # Do a CSV import in JIRA using the *External Import in JIRA*\r\n\r\nh3. Expected Results\r\n\r\nIssue created to have multiple line in it's _Description_ field.\r\nh3. Actual Results\r\n\r\nImported issue is in one line rather than multiple lines.\r\n{noformat}\r\n\"Login fails\", \"This is ona new line\", Open\r\n{noformat}\r\nh3. Workaround #1\r\n\r\nOn the *Map fields* screen, map your incoming field to the appropriate Jira field, but _do not_ tick the *Map field value* checkbox. Ticking this box takes you to a screen where your browser will strip out your extra formatting.\r\n\r\nDepending on the formatting of your data and the field it's importing into, you may also want to wrap your incoming comment in \\{noformat} tags.\r\nh3. Workaround #2\r\n\r\nIt is possible to create newlines by using:\r\n{noformat}\r\n\\\\ {noformat}\r\nat the beginning of each line as per the example below:\r\n{noformat}\r\nSummary,Type,Description,Status\r\n\"next csv new line test\",\"Bug\",\"Atlassian\r\n\\\\ Testing Issue\r\n\\\\ Acceptance Criteria\r\n\\\\ - Line 1\r\n\\\\ - Line 2\r\n\\\\ - Line 3\r\n\\\\ - Line 4\",To Do\r\n{noformat}\r\n(!) However, this workaround creates another issue with the exported field as mentioned in this bug ticket: *JRA-46364*","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxzpbr:","customfield_14734":"1|hxzkb3:","customfield_10651":null,"customfield_14731":"1|hy1glj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxzkav:","customfield_12830":null,"customfield_10401":null,"summary":"New line in CSV external import in JIRA doesn't work","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"559443","self":"https://jira.atlassian.com/rest/api/latest/issue/559443","key":"JRASERVER-59192","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","ecosystem"],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/60297","id":"60297","name":"7.0.5","archived":false,"released":true,"releaseDate":"2015-12-18"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST API"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ad35b61251b8","name":"ad35b61251b8","key":"serns732057958514","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=32"},"displayName":"sergeil","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ad35b61251b8","name":"ad35b61251b8","key":"serns732057958514","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5c13641ed1b4cc87a989cda7a926a605?d=mm&s=32"},"displayName":"sergeil","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59192/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59192/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-12-31T17:36:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy1gxb:","updated":"2026-07-03T04:30:36.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"I have a javascript app running in the web that should make a REST API POST request to JIRA server (to create a new Story). I make the following call with all the fields and parameters supplied:\r\n    http://localhost:8080/rest/api/2/issue\r\n\r\nThe browser makes a preliminary OPTIONS request since it detects that cross-site request is being made. Browser's OPTIONS request headers are:\r\n\r\n !image-2015-12-31-19-34-17-917.png|thumbnail! \r\n\r\nand JIRA's response is the following:\r\n\r\n !image-2015-12-31-19-34-26-715.png|thumbnail! \r\n\r\nAs you can see, no `Access-Control-Allow-Origin` header is present there, which forces the browser to block my original POST request because of security reasons.\r\nI read that I should add my frontend app to the Whitelists in Jira, I tried doing it and I have also tried to completely disable this feature but it had no effect.\r\n\r\n !image-2015-12-31-19-34-38-259.png|thumbnail! \r\n\r\n*Expected result:* Jira should send aforementioned header to enable Javascript browser clients use its REST API when whitelisting is disabled.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1kzj:","customfield_14734":"1|hy1gxz:","customfield_10651":null,"customfield_14731":"1|hy37vb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy1gxr:","customfield_12830":null,"customfield_10401":null,"summary":"Jira does not send 'Access-Control-Allow-Origin' header in REST API \"OPTIONS\" method response","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"670306","self":"https://jira.atlassian.com/rest/api/latest/issue/670306","key":"JRASERVER-64320","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","rte"],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"}],"customfield_20934":null,"issuelinks":[{"id":"369443","self":"https://jira.atlassian.com/rest/api/2/issueLink/369443","outwardIssue":{"id":"637321","key":"JRASERVER-62715","self":"https://jira.atlassian.com/rest/api/2/issue/637321","fields":{"summary":"Ouch! We can't load the image displayed when trying to view an image in IE","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=malaaeldin","name":"malaaeldin","key":"malaaeldin","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=malaaeldin&avatarId=2473688","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=malaaeldin&avatarId=2473688","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=malaaeldin&avatarId=2473688","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=malaaeldin&avatarId=2473688"},"displayName":"Mahmoud Alaaeldin","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=malaaeldin","name":"malaaeldin","key":"malaaeldin","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=malaaeldin&avatarId=2473688","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=malaaeldin&avatarId=2473688","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=malaaeldin&avatarId=2473688","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=malaaeldin&avatarId=2473688"},"displayName":"Mahmoud Alaaeldin","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64320/votes","votes":14,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64320/watchers","watchCount":15,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-07T08:20:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyh273:","updated":"2026-07-03T04:30:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nWhen pasting a screenshot to a comment in another browser such as Chrome, then viewing the same issue in Internet Explorer 11. The screenshot is broken. \r\n\r\nh3. Steps to reproduce\r\n# Copy a *screenshot* in chrome. \r\n# Paste it into a comment. \r\n# Open the issue in IE.\r\n\r\nh3. Expected Result\r\n !Chrome-display.png|thumbnail! \r\n\r\nh3. Actual Result\r\n !IE-display.png|thumbnail! ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyh3ev:","customfield_14734":"1|hyh27z:","customfield_10651":null,"customfield_14731":"1|hyhtxb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyh27r:","customfield_12830":null,"customfield_10401":null,"summary":"Attachments are broken after pasting them in Chrome and viewing the issue in IE","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"635805","self":"https://jira.atlassian.com/rest/api/latest/issue/635805","key":"JRASERVER-64670","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","jim-csv","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":15.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63454","id":"63454","description":"","name":"7.0.12","archived":true,"released":true}],"customfield_20934":null,"issuelinks":[{"id":"428162","self":"https://jira.atlassian.com/rest/api/2/issueLink/428162","inwardIssue":{"id":"1678771","key":"JRASERVER-71804","self":"https://jira.atlassian.com/rest/api/2/issue/1678771","fields":{"summary":"CSV import validator does not validate required fields that result in Fatal error during import","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44190","id":"44190","name":"Jira Importers Plugin"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ialexeyenko","name":"ialexeyenko","key":"ialexeyenko","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ialexeyenko&avatarId=5822051","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ialexeyenko&avatarId=5822051","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ialexeyenko&avatarId=5822051","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ialexeyenko&avatarId=5822051"},"displayName":"Ignat","active":false,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64670/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64670/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-09-30T09:16:11.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyc0jr:","updated":"2026-07-03T04:30:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"When using a basic create issue validator CSV imports always encounter a fatal error. When the validator is removed the CSV imports correctly. We are simply trying to prevent ~100s - 2,000 duplicates a day from being created due to having to import tickets from a legacy ticketing system\n\n[Atlassian Answers link|https://answers.atlassian.com/questions/38530358/csv-issue-imports-encounter-fatal-error-during-import-w-validator]\n\n\nBasic validator -> \"Validation based on JQL query\"\n{code:java}\nproject = \"Project Name\" AND summary ~ \"%{00000}\"\n{code}\nBoolean expression tested:\n{code:java}\n{00058} = 0\n{code}\n\n\n\n\n\nHere is what a user would see if importing a standard issue\n{code:java}\n2016-05-09 06:07:52,534 INFO - Importer started!\n2016-05-09 06:07:52,534 INFO - Engine is running in Import mode\n2016-05-09 06:07:52,536 INFO - All issues will be imported to project: TestProject (TEST)\n2016-05-09 06:07:52,536 INFO - Creating issue: ExternalIssue{externalId=autoid-5517151439465571060, summary=CM1, issueType=11704}\n2016-05-09 06:07:52,624 ERROR - Fatal error during import\njava.lang.NullPointerException\n\tat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(BulkCreateDataImporter.java:236)\n\tat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:173)\n\tat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:148)\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)\n\tat java.lang.Thread.run(Thread.java:745)\n{code}\n\nHere is what a user would see if importing a subtask\n\n{code:java}\n2016-05-05 07:51:29,439 INFO - Importer started!\n2016-05-05 07:51:29,440 INFO - Engine is running in Import mode\n2016-05-05 07:51:29,450 INFO - All issues will be imported to project: TestProject (TEST)\n2016-05-05 07:51:29,454 INFO - Creating issue: ExternalIssue\n{externalId=autoid-4493924815619197614, summary=CM1, issueType=CM Unknown Subtask}\n2016-05-05 07:51:29,693 ERROR - Fatal error during import\njava.lang.NullPointerException\nat com.atlassian.jira.config.DefaultSubTaskManager.createSubTaskIssueLink(DefaultSubTaskManager.java:582)\nat sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)\nat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\nat java.lang.reflect.Method.invoke(Method.java:497)\nat com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134)\nat com.sun.proxy.$Proxy484.createSubTaskIssueLink(Unknown Source)\nat sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)\nat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\nat java.lang.reflect.Method.invoke(Method.java:497)\nat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)\nat org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)\nat org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)\nat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\nat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)\nat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)\nat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\nat org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)\nat org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)\nat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\nat org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)\nat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\nat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)\nat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)\nat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\nat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)\nat com.sun.proxy.$Proxy4201.createSubTaskIssueLink(Unknown Source)\nat com.atlassian.jira.plugins.importer.imports.importer.impl.CompatibilityUtil.createSubTaskIssueLink(CompatibilityUtil.java:137)\nat com.atlassian.jira.plugins.importer.compatibility.CompatibilityBridgeUtils.createSubTaskIssueLink(CompatibilityBridgeUtils.java:172)\nat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.createSubTaskLink(BulkCreateDataImporter.java:326)\nat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportSubtasks(BulkCreateDataImporter.java:298)\nat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:175)\nat com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:148)\nat com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)\nat com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)\nat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)\nat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)\nat java.util.concurrent.FutureTask.run(FutureTask.java:266)\nat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\nat java.util.concurrent.FutureTask.run(FutureTask.java:266)\nat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)\nat java.lang.Thread.run(Thread.java:745)\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyc29z:","customfield_14734":"1|hyc0kn:","customfield_10651":null,"customfield_14731":"1|hyd2hb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyc0kf:","customfield_12830":null,"customfield_10401":null,"summary":"CSV Issue imports encounter \"Fatal error during import\" w/ validator","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"820306","self":"https://jira.atlassian.com/rest/api/latest/issue/820306","key":"JRASERVER-65645","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["deltaUserCache","whl-fy24q3"],"customfield_11433":"9223372036854775807","customfield_10610":51.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/70790","id":"70790","description":"","name":"7.3.6","archived":false,"released":true,"releaseDate":"2017-04-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/72427","id":"72427","description":"","name":"7.4.1","archived":false,"released":true,"releaseDate":"2017-07-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/74970","id":"74970","description":"","name":"7.5.2","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/97899","id":"97899","description":"","name":"8.20.3","archived":false,"released":true,"releaseDate":"2022-12-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/97891","id":"97891","description":"","name":"9.0.0","archived":false,"released":true,"releaseDate":"2022-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/101717","id":"101717","description":"","name":"9.2.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchua","name":"dchua","key":"dchua","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchua&avatarId=2465764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchua&avatarId=2465764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchua&avatarId=2465764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchua&avatarId=2465764"},"displayName":"Daryl Chuah","active":false,"timeZone":"Asia/Shanghai"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchua","name":"dchua","key":"dchua","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchua&avatarId=2465764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchua&avatarId=2465764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchua&avatarId=2465764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchua&avatarId=2465764"},"displayName":"Daryl Chuah","active":false,"timeZone":"Asia/Shanghai"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65645/votes","votes":36,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65645/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-07-18T10:27:52.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyuwjz:","updated":"2026-07-03T04:30:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIf the same username exist in multiple directories, when auto suggest/auto complete the users in issue navigator and assignee field, it will display duplicate username.\r\n\r\nh3. Environment\r\n* JIRA Server 7.4.1 and 7.3.x\r\n\r\nh3. Steps to Reproduce\r\n# Create a username, example: _charlie_ in JIRA Internal\r\n# Create the same username, _charlie_ in LDAP directory\r\n# Sync the LDAP directory to JIRA\r\n# Go to Issue Navigator, type assignee=charlie\r\n\r\nAlternatively using 2 user directories.\r\n\r\n# Create a username  charlie in an LDAP directory add it the user to 2 user groups: group A and group B\r\n# Setup 2 user directories to one for  group A and another for group B\r\n\r\n\r\nh3. Expected Results\r\nThere will be only one _charlie_ username display in the auto suggest/autocomplete\r\n\r\nh3. Actual Results\r\nThera two _charlie_ user being display at the same time in the auto suggest/autocomplete\r\n!bug1.png|thumbnail!\r\n \r\nh3. Notes\r\nThis only appear in certain field such as issue navigator, assignee (inline in issue view) however assignee field in create/edit issue screen works fine\r\n\r\nh3.Workaround\r\nAvoid using duplicate username or manually deactivate the user in the database (set active=0)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyuxbb:","customfield_14734":"1|hyuwkv:","customfield_10651":null,"customfield_14731":"1|hyveon:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyuwkn:","customfield_12830":null,"customfield_10401":null,"summary":"duplicate users when auto suggest/autocomplete if the same username exist in multiple directories","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1025507","self":"https://jira.atlassian.com/rest/api/latest/issue/1025507","key":"JRASERVER-67865","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["performance","performance-scalability","pse-request","triaged"],"customfield_11433":"9223372036854775807","customfield_10610":43.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/79904","id":"79904","description":"","name":"7.2.15","archived":false,"released":true,"releaseDate":"2018-06-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/77804","id":"77804","description":"","name":"7.7.1","archived":false,"released":true,"releaseDate":"2018-01-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/81293","id":"81293","description":"","name":"7.12.1","archived":false,"released":true,"releaseDate":"2018-09-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/90429","id":"90429","description":"","name":"7.13.12","archived":false,"released":true,"releaseDate":"2020-01-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/90594","id":"90594","name":"8.5.3","archived":false,"released":true,"releaseDate":"2020-01-09"}],"customfield_20934":null,"issuelinks":[{"id":"384797","self":"https://jira.atlassian.com/rest/api/2/issueLink/384797","inwardIssue":{"id":"579495","key":"JRASERVER-60107","self":"https://jira.atlassian.com/rest/api/2/issue/579495","fields":{"summary":"A large change history or worklog on an issue can cause an OOME when displaying the History tab","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10200","name":"Bonfire Testing","inward":"Testing discovered","outward":"Discovered while testing","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10200"}},{"id":"545962","self":"https://jira.atlassian.com/rest/api/2/issueLink/545962","outwardIssue":{"id":"2104835","key":"JRASERVER-79124","self":"https://jira.atlassian.com/rest/api/2/issue/2104835","fields":{"summary":"Slow webhook payloads due to N+1 queries when serializing changelog items","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"545963","self":"https://jira.atlassian.com/rest/api/2/issueLink/545963","outwardIssue":{"id":"2104836","key":"JRASERVER-79125","self":"https://jira.atlassian.com/rest/api/2/issue/2104836","fields":{"summary":"Webhook payloads do not limit changelog items, causing performance and scalability issues","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"545964","self":"https://jira.atlassian.com/rest/api/2/issueLink/545964","outwardIssue":{"id":"2104837","key":"JRASERVER-79126","self":"https://jira.atlassian.com/rest/api/2/issue/2104837","fields":{"summary":" Webhook payload generation is slow due to lack of caching in comment serialization","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"545965","self":"https://jira.atlassian.com/rest/api/2/issueLink/545965","outwardIssue":{"id":"2104838","key":"JRASERVER-79127","self":"https://jira.atlassian.com/rest/api/2/issue/2104838","fields":{"summary":"Remove total comment count in webhook payloads to limit expensive permission checks","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"373804","self":"https://jira.atlassian.com/rest/api/2/issueLink/373804","outwardIssue":{"id":"642976","key":"JRASERVER-63002","self":"https://jira.atlassian.com/rest/api/2/issue/642976","fields":{"summary":"Create new composite indexes for changegroup and changeitem tables to improve performance","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pczuj","name":"pczuj","key":"pczuj","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pczuj&avatarId=10058299","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pczuj&avatarId=10058299","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pczuj&avatarId=10058299","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pczuj&avatarId=10058299"},"displayName":"Przemyslaw Czuj","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pczuj","name":"pczuj","key":"pczuj","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pczuj&avatarId=10058299","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pczuj&avatarId=10058299","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pczuj&avatarId=10058299","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pczuj&avatarId=10058299"},"displayName":"Przemyslaw Czuj","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67865/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67865/watchers","watchCount":36,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-08-29T09:06:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzkw4v:","updated":"2026-07-03T04:30:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen some issue that is about to appear in Activity Stream gadget has a lot of comments (e.g. 200) made after creation of a lot of history entries (e.g. 15000), the loading time can be too high for the gadget to display the results. The timeout for loading gadget data is unmodifiable and is set at 10 seconds.\r\n\r\nThe problem exists because of current way of calculating issue summary for comment is inefficient. It scales defined as number of comments times number of history entries before given comment was made.\r\nh3. Steps to reproduce\r\n # Setup Jira with some issues containing 15000 entries in history tab\r\n # Make 200 comments in the issue.\r\n # Load Activity Stream gadget\r\n\r\nOr you can use prepared backup for Jira 7.2.15:  [^JRASERVER-67865-reproduction-backup.zip]\r\n(user: admin / password: admin)\r\nNote: the backup is different than result of steps from above.\r\n\r\nh4. Expected result\r\n\r\nActivity Stream loads with recent comment\r\nh4. Actual result\r\n\r\nActivity Stream fails to load with message:\r\n{quote}The activity source for 'JIRA' was slow to respond and isn't included.\r\n{quote}\r\n\r\nh3. Workaround\r\n\r\nIf you know which issue is causing the problem you can use [Activity Stream gadgets' filters|https://confluence.atlassian.com/doc/activity-stream-gadget-218275789.html]\r\n\r\nh3. Notes\r\nActivity Stream has safety mechanism that prevents instance from being flooded by Activity Stream calculation. The mechanism will not run the calculation for some time after failure. This backoff time increases with every timeout. For reproduction purposes you can turn off this mechanism by adding JVM property to your Jira: {{-Dnavlink.failurecache.initialexpiryMs=0}}.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzkwen:","customfield_14734":"1|hzkw5r:","customfield_10651":null,"customfield_14731":"1|hzkze7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzkw5r:","customfield_12830":null,"customfield_10401":null,"summary":"Activity Stream is timing out when both comments and history entry number for an issue is too high","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1098588","self":"https://jira.atlassian.com/rest/api/latest/issue/1098588","key":"JRASERVER-68640","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/77801","id":"77801","description":"","name":"7.3.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/75498","id":"75498","description":"","name":"7.4.6","archived":false,"released":true,"releaseDate":"2018-01-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/75440","id":"75440","description":"","name":"7.5.4","archived":false,"released":true,"releaseDate":"2018-01-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/82192","id":"82192","name":"7.6.10","archived":false,"released":true,"releaseDate":"2018-11-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/79791","id":"79791","description":"","name":"7.7.4","archived":false,"released":true,"releaseDate":"2018-05-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/79794","id":"79794","description":"","name":"7.8.4","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/79095","id":"79095","description":"","name":"7.9.2","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/80197","id":"80197","description":"","name":"7.10.2","archived":false,"released":true,"releaseDate":"2018-06-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/81101","id":"81101","description":"","name":"7.11.2","archived":false,"released":true,"releaseDate":"2018-08-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rvolkmar","name":"rvolkmar","key":"rvolkmar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rvolkmar&avatarId=5756110","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rvolkmar&avatarId=5756110","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rvolkmar&avatarId=5756110","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rvolkmar&avatarId=5756110"},"displayName":"Ronnie Volkmar","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rvolkmar","name":"rvolkmar","key":"rvolkmar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rvolkmar&avatarId=5756110","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rvolkmar&avatarId=5756110","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rvolkmar&avatarId=5756110","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rvolkmar&avatarId=5756110"},"displayName":"Ronnie Volkmar","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68640/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68640/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-01-01T19:34:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hztp1b:","updated":"2026-07-03T04:30:32.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nIf the creator and reporter are different users the project import tool sets them to the reporter during project import\r\nh3. Environment\r\n\r\nPlain Jira server 7.3.x - 7.13.x\r\nh3. Steps to Reproduce\r\n # Create a project\r\n # create an issue with user A\r\n # set reporter to user B\r\n # backup instance to xml\r\n # delete issue from project\r\n # import project into the same instance from backup xml file \r\n # creator is now user B \r\n\r\nh3. Expected Results\r\n\r\nthe creator and reporter fields should be the same as the source instance the reporter should be User B and the creator User A \r\nh3. Actual Results\r\n\r\nThe reporter and creator are now both User B\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hztp3r:","customfield_14734":"1|hztp27:","customfield_10651":null,"customfield_14731":"1|hztqef:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hztp27:","customfield_12830":null,"customfield_10401":null,"summary":"creator is set to reporter if the users are different during project import they are set to the reporter ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1144486","self":"https://jira.atlassian.com/rest/api/latest/issue/1144486","key":"JRASERVER-69113","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/76590","id":"76590","description":"","name":"7.6.1","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/79794","id":"79794","description":"","name":"7.8.4","archived":false,"released":true,"releaseDate":"2018-05-09"}],"customfield_20934":null,"issuelinks":[{"id":"387655","self":"https://jira.atlassian.com/rest/api/2/issueLink/387655","outwardIssue":{"id":"1144493","key":"JRASERVER-69114","self":"https://jira.atlassian.com/rest/api/2/issue/1144493","fields":{"summary":"Provide cluster lock mechanism that can be used with one-off lock names","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"387652","self":"https://jira.atlassian.com/rest/api/2/issueLink/387652","outwardIssue":{"id":"1091029","key":"JRASERVER-68477","self":"https://jira.atlassian.com/rest/api/2/issue/1091029","fields":{"summary":"Workflow scheme actions leave left-over rows in 'clusterlockstatus' table.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"387653","self":"https://jira.atlassian.com/rest/api/2/issueLink/387653","outwardIssue":{"id":"905821","key":"JRASERVER-66597","self":"https://jira.atlassian.com/rest/api/2/issue/905821","fields":{"summary":"JIRA DC might lose Cluster lock due database connectivity problems","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69113/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69113/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-04-04T08:53:49.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i014zz:","updated":"2026-07-03T04:30:32.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Summary*\r\nA problem similar to JRASERVER-68477. \r\nMethod {{JiraDashboardStateStoreManager}} after updating/deleting Dashboards on Jira Data Center, allocation the entry in the 'clusterlockstatus' table remains left behind. The 'locked_by_node' for that row will be empty, but they pile up in large numbers.\r\n\r\n\r\nh2. *Steps to Reproduce*\r\n* Run Jira DC\r\n*  Update/Delete Dashboard\r\n\r\n*Expected Results*\r\n Once the operation is done, the entry in the 'clusterlockstatus' should be removed.
\r\n\r\n*Actual Results*\r\n 'lock_name' entries like \"com.atlassian.jira.dashboard.JiraDashboardStateStoreManager.dashboard-69114\" pile up in the 'clusterlockstatus' table. \r\n One customer had over 7000 of them.\r\n\r\n*Workaround*\r\n 
If necessary, delete the unnecessary 'lock_name' entries manually.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i01513:","customfield_14734":"1|i0150v:","customfield_10651":null,"customfield_14731":"1|i014tb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i0150n:","customfield_12830":null,"customfield_10401":null,"summary":"JiraDashboardStateStoreManager leave left-over rows in 'clusterlockstatus' table.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1276057","self":"https://jira.atlassian.com/rest/api/latest/issue/1276057","key":"JRASERVER-69661","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/86091","id":"86091","description":"","name":"7.6.14","archived":false,"released":true,"releaseDate":"2019-07-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/87698","id":"87698","name":"7.13.5","archived":false,"released":true,"releaseDate":"2019-07-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/88191","id":"88191","description":"","name":"8.2.4","archived":false,"released":true,"releaseDate":"2019-07-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/86891","id":"86891","name":"8.3.0","archived":false,"released":true,"releaseDate":"2019-07-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/89093","id":"89093","description":"","name":"8.6.0","archived":false,"released":true,"releaseDate":"2019-12-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/92100","id":"92100","description":"","name":"8.13.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/105528","id":"105528","description":"","name":"9.10.1","archived":false,"released":true,"releaseDate":"2023-08-01"}],"customfield_20934":null,"issuelinks":[{"id":"499139","self":"https://jira.atlassian.com/rest/api/2/issueLink/499139","inwardIssue":{"id":"1958618","key":"JRASERVER-76031","self":"https://jira.atlassian.com/rest/api/2/issue/1958618","fields":{"summary":"The starting page \"Atlassian Jira is starting up\" does not appear on DC","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46110","id":"46110","name":"Data Center - Other"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchevell","name":"dchevell","key":"dchevell","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchevell&avatarId=6020290","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchevell&avatarId=6020290","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchevell&avatarId=6020290","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchevell&avatarId=6020290"},"displayName":"Dave Chevell","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchevell","name":"dchevell","key":"dchevell","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchevell&avatarId=6020290","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchevell&avatarId=6020290","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchevell&avatarId=6020290","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchevell&avatarId=6020290"},"displayName":"Dave Chevell","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69661/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69661/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-07-22T23:23:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i0n9v3:","updated":"2026-07-03T04:30:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen running a DC instance, the Jira Startup / splash screen does not appear. Instead, Tomcat appears to refuse connections altogether until the node has started up. \r\n\r\nThis impacts troubleshooting / load balancer configuration - ideally one should be able to monitor the {{/status}} endpoint of a node to keep it out of the pool during startup, but still hit that node directly to monitor startup progress. A more complex LB configuration would then allow only proxying users to running nodes, but during a _full_ restart when all nodes are down, then proxying users any nodes that are starting rather than just 503'ing. This is currently not possible.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Set up a new standalone instance - run through the setup and choose the default options (built in DB, etc)\r\n # Apply a DC license, but do not configure DC yet\r\n # After setup is complete, restart and confirm that you see the splash screen\r\n # Stop the instance. create $JIRA_HOME/shared, and create a cluster.properties file with {{jira.node.id=node1}} and {{jira.shared.home=/var/atlassian/application-data/jira/shared}}\r\n # Start the instance once more, and confirm that the splash screen no longer appears. Tomcat will refuse connections until the node is ready / finished startup\r\n\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i0n9t3:","customfield_14734":"1|i0n9w7:","customfield_10651":null,"customfield_14731":"1|i0n7fr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i0n9vz:","customfield_12830":null,"customfield_10401":null,"summary":"Splash screen does not appear in DC mode","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1510669","self":"https://jira.atlassian.com/rest/api/latest/issue/1510669","key":"JRASERVER-70842","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":31.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/89400","id":"89400","description":"","name":"8.4.2","archived":false,"released":true,"releaseDate":"2019-10-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/91205","id":"91205","description":"","name":"8.7.1","archived":false,"released":true,"releaseDate":"2020-02-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/101716","id":"101716","description":"","name":"8.20.12","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/103992","id":"103992","description":"","name":"9.4.1","archived":false,"released":true,"releaseDate":"2022-12-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/107309","id":"107309","description":"","name":"9.12.6","archived":false,"released":true,"releaseDate":"2024-04-03"}],"customfield_20934":null,"issuelinks":[{"id":"415525","self":"https://jira.atlassian.com/rest/api/2/issueLink/415525","outwardIssue":{"id":"143172","key":"JRASERVER-25220","self":"https://jira.atlassian.com/rest/api/2/issue/143172","fields":{"summary":"AD/LDAP directory user who is no longer in that directory cannot be removed from Project Role within a Project","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"415524","self":"https://jira.atlassian.com/rest/api/2/issueLink/415524","outwardIssue":{"id":"241746","key":"JRASERVER-30407","self":"https://jira.atlassian.com/rest/api/2/issue/241746","fields":{"summary":"Deleting a user from LDAP will orphan Project Roles and they cannot be deleted","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"494159","self":"https://jira.atlassian.com/rest/api/2/issueLink/494159","outwardIssue":{"id":"1839933","key":"JRASERVER-73108","self":"https://jira.atlassian.com/rest/api/2/issue/1839933","fields":{"summary":"Unable to delete Project Role configuration after deleting or renaming group in Crowd/LDAP","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70842/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70842/watchers","watchCount":31,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-03-31T08:45:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1qz6n:","updated":"2026-07-03T04:30:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary:\r\n\r\nWhen a user is deleted from an external directory (LDAP or external Crowd server), references to this user will retain in the {{projectroleactor}} table.\r\nh3. Steps to Reproduce:\r\n # Configure an external directory in Jira via the page *⚙ > User Management > User Directories* (with an LDAP or Crowd server)\r\n # Add a user to the LDAP (or Crowd) server (username: chibi6)\r\n # Sync Jira with the LDAP (or Crowd) server\r\n # Add that user to a Project Role in any Jira project\r\n # Delete the user from the LDAP (or Crowd) server\r\n # Sync again Jira with the LDAP (or Crowd) server\r\n # Go to the *⚙ > User Management > Users* page, and verify that the user is no longer there\r\n # Go to the Project Role page and verify that the user is not displayed there:\r\n!Screenshot1.png|thumbnail!\r\n # Run the following SQL query and verify that the user has been deleted from the {{cwd_user}} table\r\n{code:java}\r\nselect id, directory_id, user_name, active from cwd_user where user_name = 'chibi6';\r\n{code}\r\n!Screenshot2.png|thumbnail!\r\n # Run the following SQL query:\r\n{code:java}\r\nselect * from projectroleactor where roletypeparameter = 'chibi6';\r\n{code}\r\n\r\nh3. Expected Results:\r\n\r\nThe user is deleted from the {{projectroleactor}} table.\r\nh3. Actual Results:\r\n\r\nThe user is not deleted from this table, even though the user is not showing in the Project Role in the UI, causing some data discrepancy in the database:\r\n!Screenshot3.png|thumbnail!\r\nh3. Workaround\r\n\r\nThe only workaround to avoid this discrepancy is to manually delete the rows from the {{projectroleactor}} table for the user(s) that have been deleted from the LDAP (or Crowd) server.\r\n\r\n(!) If you decide to go ahead with this workaround, make sure to create a native backup of your Jira Database, so that you can revert the changes if anything goes wrong.\r\nh3. Notes\r\n\r\n*Note 1*\r\n This bug does not occur when a user is deleted from the Jira Internal Directory. In this case, when the user is deleted from this directory via the page *⚙ > User Management > Users* (or from the Jira API via the end point {{api/2/user}}), the user is properly deleted from the {{projectroleactor}} table.\r\n\r\n*Note 2*\r\n\r\nThis bug was reproduced in Jira versions 8.4.2 and 8.7.1, but it is likely that this bug has been there for a while in older versions (such as 7.x)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1qz1r:","customfield_14734":"1|i1qz7r:","customfield_10651":null,"customfield_14731":"1|i1qpt3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1qz7j:","customfield_12830":null,"customfield_10401":null,"summary":"Deleting a user from LDAP or Crowd server will not delete this user from the projectroleactor table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1606404","self":"https://jira.atlassian.com/rest/api/latest/issue/1606404","key":"JRASERVER-71406","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.1,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/91909","id":"91909","description":"","name":"8.10.0","archived":false,"released":true,"releaseDate":"2020-06-23"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44490","id":"44490","name":"Mail Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=skaur%40atlassian.com","name":"skaur@atlassian.com","key":"JIRAUSER4597104","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597104&avatarId=5823461","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597104&avatarId=5823461","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597104&avatarId=5823461","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597104&avatarId=5823461"},"displayName":"Saranjeet Kaur","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=skaur%40atlassian.com","name":"skaur@atlassian.com","key":"JIRAUSER4597104","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597104&avatarId=5823461","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597104&avatarId=5823461","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597104&avatarId=5823461","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597104&avatarId=5823461"},"displayName":"Saranjeet Kaur","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71406/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71406/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-08-05T13:11:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i27b7r:","updated":"2026-07-03T04:30:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen the subject of email id is UTF encoded then while parsing such email, the handler creates a new ticket for every response instead of adding a comment. This is because while parsing emails the normal space before and after the ticket gets dropped \r\n\r\n No space before and after issue key in the subject creates a new ticket for every response\r\nh3. Steps to Reproduce\r\n # I sent an email to my mailbox and it first created a new ticket\r\n # Copied the issue key from the new ticket created notification which is \"AT-15\"\r\n # Sent another email to the mail server with subject as \"3A=C2=A0 AT-15 _Aw=3A=C .\r\n # Here, in this case, Mail handler reads the subject line and recognize the issue-key and add the comment to the original ticket \r\n # I sent another email to the mail server with subject as \"3A=C2=A0AT-15_Aw=3A=C .\r\n # Here, in this case, Mail handler is unable to read the subject line for issue key hence created a new ticket \r\n # This is because in the first case we added a space before and after the issue key hence mail handler could read the issue key but in the second case since there is no space added hence Mail handler is unable to read the subject line for issue key \r\n\r\nh3. Expected Results\r\n\r\nIt should add a comment to the ticket but instead, it created a new ticket \r\nh3. Actual Results\r\n{noformat}\r\nIt created a new ticket {noformat}\r\nh3. Workaround\r\n\r\nNo workaround available \r\n\r\nh3. Note\r\n\r\nThis issue impacts both:\r\n- the Jira Mail Handler configured in *⚙> System > Incoming Mails*\r\n- the Service Desk Mail Handler configured in *Project Settings > Email Requests*","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i27b2f:","customfield_14734":"1|i27b8v:","customfield_10651":null,"customfield_14731":"1|i26y6n:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i27b8n:","customfield_12830":null,"customfield_10401":null,"summary":"Handler create s new ticket for every response when there is no space before and after the issue key","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1757055","self":"https://jira.atlassian.com/rest/api/latest/issue/1757055","key":"JRASERVER-72431","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92692","id":"92692","description":"","name":"7.13.18","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/94801","id":"94801","description":"","name":"8.5.14","archived":false,"released":true,"releaseDate":"2021-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/90593","id":"90593","name":"8.6.1","archived":false,"released":true,"releaseDate":"2020-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/91804","id":"91804","name":"8.7.3","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92130","id":"92130","description":"","name":"8.9.2","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92301","id":"92301","description":"","name":"8.10.2","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92205","id":"92205","description":"","name":"8.11.1","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92807","id":"92807","description":"","name":"8.12.3","archived":false,"released":true,"releaseDate":"2020-10-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/93492","id":"93492","description":"","name":"8.13.3","archived":false,"released":true,"releaseDate":"2021-01-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/94594","id":"94594","description":"","name":"8.16.0","archived":false,"released":true,"releaseDate":"2021-03-18"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=astegani","name":"astegani","key":"astegani","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=astegani&avatarId=5814574","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=astegani&avatarId=5814574","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=astegani&avatarId=5814574","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=astegani&avatarId=5814574"},"displayName":"Alex Stegani","active":true,"timeZone":"America/Fortaleza"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=astegani","name":"astegani","key":"astegani","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=astegani&avatarId=5814574","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=astegani&avatarId=5814574","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=astegani&avatarId=5814574","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=astegani&avatarId=5814574"},"displayName":"Alex Stegani","active":true,"timeZone":"America/Fortaleza"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72431/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72431/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-05-18T13:28:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2wsgn:","updated":"2026-07-03T04:30:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|https://jira.atlassian.com/browse/JRACLOUD-71802].\r\n{panel}\r\nh3. Issue Summary\r\n\r\nWhen editing an Issue collector and selecting the *Custom* template, there is a list of custom fields that we can select from by checking the box next to it.\r\n\r\nWhen we check the box the custom field is added to the *\"Template preview\"* as expected.\r\n\r\nWhen saving the changes, the template preview consider the changes but the check-boxes next to the custom fields got back to the empty value.\r\nh3. Steps to Reproduce\r\n # Create a new Issue Collector.\r\n # On Template section, select Custom.\r\n # Select one or a few custom fields and click Update.\r\n # Back to the Issue Collector page, click Edit on the newly created collector.\r\n\r\nh3. Expected Results\r\n\r\nThe custom fields selected in step 3 are checked, indicating which custom fields are present in the form.\r\nh3. Actual Results\r\n\r\nAll custom field checkboxes are *unchecked* but the custom fields are correctly added to the form.\r\n !Issue Collector Custom Fields.png|thumbnail! \r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2wsbb:","customfield_14734":"1|i2wshr:","customfield_10651":null,"customfield_14731":"1|i2w767:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2wshj:","customfield_12830":null,"customfield_10401":null,"summary":"Issue collector custom template checkbox for custom fields is broken","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1914911","self":"https://jira.atlassian.com/rest/api/latest/issue/1914911","key":"JRASERVER-74728","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.1,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":17.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/91909","id":"91909","description":"","name":"8.10.0","archived":false,"released":true,"releaseDate":"2020-06-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/104194","id":"104194","description":"","name":"8.20.16","archived":false,"released":true,"releaseDate":"2022-12-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/104116","id":"104116","description":"","name":"8.20.17","archived":false,"released":true,"releaseDate":"2023-01-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/103992","id":"103992","description":"","name":"9.4.1","archived":false,"released":true,"releaseDate":"2022-12-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"}],"customfield_20934":null,"issuelinks":[{"id":"482493","self":"https://jira.atlassian.com/rest/api/2/issueLink/482493","inwardIssue":{"id":"1910996","key":"JRASERVER-74666","self":"https://jira.atlassian.com/rest/api/2/issue/1910996","fields":{"summary":"Jira and JSM Mail Handlers fail to connect to Google Mail Servers with IMAP 30 days after they were configured with Oauth 2.0","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=63999e271dab","name":"63999e271dab","key":"JIRAUSER4775648","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4775648&avatarId=5815611","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4775648&avatarId=5815611","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4775648&avatarId=5815611","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4775648&avatarId=5815611"},"displayName":"Pawel Cieszko","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12074","description":"A fix for this issue is required, and will be prioritised in the near future. This is because it’s more severe or pervasive than other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Short Term Backlog","id":"12074","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/61209","id":"61209","name":"OAuth 2.0 for incoming mail"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74728/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74728/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-01-24T10:18:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3mhzr:","updated":"2026-07-03T04:30:29.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue\r\n\r\nWhen the Jira application is configured with an Incoming Mail Server using the combination of parameters below, any Mail Handler associated to this Mail Server will eventually fail to access the Mailbox 1 hour after the Mail Server was configured:\r\n * a *Google Mail Server* (Gmail)\r\n * the *SECURE POP* protocol\r\n * the *Oauth 2.0* authorization method\r\n\r\nh3. Note\r\n\r\nEven though this bug was raised for the Jira Incoming Mail Handler (configured in {*}⚙ > System > Incoming Mail{*}), this bug also applies to the Jira Service Management (JSM) Mail handler (configured in JSM projects in {*}Project Settings > Email Requests{*}). This is because both types of Mail Handlers use the same logic to fetch/refresh Oauth 2.0 tokens\r\nh3. Steps to replicate\r\n # Configure an Oauth 2.0 integration using Google as the provider as per [Configure an outgoing link|https://confluence.atlassian.com/adminjiraserver/configure-an-outgoing-link-1115659066.html] in *⚙ > Applications > Application Links*\r\n # Configure a Mail Server in *⚙ > System > Incoming Mail* using a *Gmail* Server, the *SECURE POP* protocol and the Oauth 2.0 integration configured earlier as the authentication method\r\n -- Authorize the mail box\r\n -- Test the connection\r\n -- Save the Mail Server\r\n # Configure a Mail Handler in *⚙ > System > Incoming Mail* and associated it to the Mail Server configured earlier\r\n # Verify that new incoming mails are converted into new Jira tickets (or new comments)\r\n # Wait for 1h\r\n\r\nh3. Expected results\r\n\r\n1 hour later, the Mail Handler should still work and convert new emails into new Jira tickets (or new comments).\r\nh3. Actual results\r\n\r\nAfter 1 hour, the Jira Mail Handler will eventually fail to connect to the Google Mail Server and fetch new emails.\r\n\r\nThe following error will is found in the file {*}atlassian-jira-incoming-mail.log{*}:\r\n{code:java}\r\n2023-01-12 08:40:00,261+0000 ERROR [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler GMAIL Mail Handler[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: Open failed\r\njavax.mail.MessagingException: Open failed;\r\n      nested exception is:\r\n    \tjava.io.IOException: STAT command failed: [AUTH] Invalid credentials.\r\n\tat com.sun.mail.pop3.POP3Folder.open(POP3Folder.java:220) [jakarta.mail-1.6.5-atlassian-2.jar:1.6.5-atlassian-2]\r\n\tat com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:160) [jira-api-8.20.15.jar:?]\r\n\tat com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:388) [jira-api-8.20.15.jar:?]\r\n{code}\r\nIf the debugging package *com.atlassian.mail.auth* is enabled with the *DEBUG* level, the following error will be found in the file {*}atlassian-jira-incoming-mail.log{*}:\r\n{code:java}\r\n2023-01-12 08:40:00,126+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler DEBUG POP3: AUTH XOAUTH2 using one line authentication format\r\n2023-01-12 08:40:00,227+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler DEBUG POP3: AUTH XOAUTH2 failed, THROW:\r\n2023-01-12 08:40:00,227+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler java.io.EOFException: OAUTH2 authentication failed: {\"status\":\"400\",\"schemes\":\"Bearer\",\"scope\":\"https://mail.google.com/\"}\r\n2023-01-12 08:40:00,228+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler at com.sun.mail.pop3.Protocol$OAuth2Authenticator.doAuth(Protocol.java:731)\r\n2023-01-12 08:40:00,228+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler at com.sun.mail.pop3.Protocol$Authenticator.authenticate(Protocol.java:486)\r\n2023-01-12 08:40:00,228+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler at com.sun.mail.pop3.Protocol.authenticate(Protocol.java:304)\r\n2023-01-12 08:40:00,228+0000 DEBUG [GMAIL Server] Caesium-1-3 anonymous    GMAIL Mail Handler at com.sun.mail.pop3.POP3Store.authenticate(POP3Store.java:432)\r\n{code}\r\nh3. Workaround\r\n\r\nThe workaround consists in using the *SECURE IMAP* protocol instead of the *SECURE POP* protocol, since the bug does not occur when using such protocol.\r\n\r\nPlease note that the integration *GMAIL + SECURE IMAP + Oauth 2.0* is impacted by a different bug tracked in JRASERVER-74666. Because of that bug, even though the connection will no longer after 1h when switching to IMAP, it will fail after 30 days. Please refer to the workaround section of that bug to prevent this issue from happening after 30 days.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3mhun:","customfield_14734":"1|i3mi13:","customfield_10651":null,"customfield_14731":"1|i3lg24:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3mi0v:","customfield_12830":null,"customfield_10401":null,"summary":"Jira and JSM Mail Handlers fail to connect to Google Mail Servers with POP 1h after they were configured with Oauth 2.0","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2155096","self":"https://jira.atlassian.com/rest/api/latest/issue/2155096","key":"JRASERVER-79448","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":11.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116403","id":"116403","name":"11.3.6","archived":false,"released":true,"releaseDate":"2026-06-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21e7d5bc3679","name":"21e7d5bc3679","key":"JIRAUSER9944876","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9944876&avatarId=11099184","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9944876&avatarId=11099184","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9944876&avatarId=11099184","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9944876&avatarId=11099184"},"displayName":"Saima Ali Sayyed","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21e7d5bc3679","name":"21e7d5bc3679","key":"JIRAUSER9944876","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9944876&avatarId=11099184","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9944876&avatarId=11099184","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9944876&avatarId=11099184","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9944876&avatarId=11099184"},"displayName":"Saima Ali Sayyed","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79448/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79448/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-07-01T10:55:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4q18v:","updated":"2026-07-03T04:30:29.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen Jira starts up, we can see many Warnings related to velocity unable to locate different methods. Apparently, this isn't causing any issues through the UI, but it may raise concerns about the instance's health to Jira Administrators who review the \"atlassian-jira.log\".\r\nh3. Steps to Reproduce\r\n # Spin up either a Jira Software or a Jira Service Management 11.3.6 or above.\r\n\r\n # Check the \"atlassian-jira.log\"\r\n\r\nh3. Expected Results\r\n\r\nNo warnings are thrown in the Jira log\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the xxxxxxx.log file:\r\n{noformat}\r\n2026-06-30 14:59:01,741+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) getNavigableField() for class com.atlassian.jira.web.component.subtask.ActionsAndOperationsColumnLayoutItem for security introspection in Velocity\r\n2026-06-30 14:59:01,754+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot load class for security introspection in Velocity: com.atlassian.sal.confluence.license.ConfluenceLicenseHandler\r\n2026-06-30 14:59:01,759+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) getCurrentStep(), getTitle(), getAttachmentSizeFormatted(), isAttachmentsEnabled(), getFlushedErrorMessages(), isIssueLinkingEnabled(), getTimeTrackingEnabled(), getDocumentationUrl(), getFormDescription(), getStepsProgress(), getRequiredResources(), getSoyRenderer(), getCurrentStepName(), isExternalUserManagementEnabled(), getBrowserUtils(), getTotalSteps(), getUseConfigFile(), getErrors(), getExternalSystem(), getActionName(), getHtmlHint(java.lang.String), getText(java.lang.String), getAttachmentSize(), getHasErrorMessages() for class com.atlassian.jira.plugins.importer.imports.csv.web.CsvSetupPage for security introspection in Velocity\r\n2026-06-30 14:59:01,776+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) isEditing(), getErrors(), canPerformAjaxSearch(), getHandlerName(), getBrowserUtils(), getHasErrorMessages() for class com.atlassian.jira.plugins.mail.webwork.EditHandlerDetailsWebAction for security introspection in Velocity\r\n2026-06-30 14:59:01,776+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) getDefaultSortOrder(), getColumnCssClass(), getSortComparatorSource() for class com.atlassian.jira.issue.fields.ProgressBarSystemField for security introspection in Velocity\r\n2026-06-30 14:59:01,839+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) getHtml(java.util.Map com.atlassian.jira.issue.Issue), getNavigableField() for class com.atlassian.jira.web.component.subtask.SubTaskSequenceColumnLayoutItem for security introspection in Velocity\r\n2026-06-30 14:59:01,854+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) iterator() for class com.atlassian.jira.issue.customfields.option.OptionsImpl for security introspection in Velocity\r\n2026-06-30 14:59:01,863+0000 http-nio-8080-exec-5 url: /jira/, /jira/secure/MyJiraHome.jspa, /jira/secure/Dashboard.jspa WARN anonymous 899x4x1 1k0xi2d 10.140.13.46,172.50.0.2 / [velocity] Cannot locate method(s) getCurrentStep(), getEsc(), getText(java.lang.String java.lang.Object), getUnmappedFields(), getFieldName(java.lang.String), getFormDescription(), getStepsProgress(), hasAtLeastOneEmptyHeader(), getSampleDataForHeader(java.lang.String), isValueSelected(java.lang.String java.lang.String), getSoyRenderer(), getCurrentStepName(), getBrowserUtils(), getTotalSteps(), getErrors(), isSubtasksEnabled(), getExternalSystem(), getCustomFieldsModel(), getLocale(), getActionName(), getFieldMappingsFor(java.lang.String), getModel(), getText(java.lang.String), getHasErrorMessages() for class com.atlassian.jira.plugins.importer.imports.bulkcreate.web.BulkCreateFieldMapping for security introspection in VelocityWorkaroundCurrently, there is no known workaround for this behaviour. A workaround will be added here when available.Security levelNoneComponentIssue-OthersSeverityMinorBookmark jump bottom·EditDeleteVedika Tambolkar 41 minutes agoInternal noteHi Saima,I can confirm this is a bug. Also tried to check if we have any workaround to suppress the warnings. Tried to add org.apache.velocity.util.introspection to ERROR  in log4j2.xml file, however, we still observe these warnings. So I would recommend going ahead and filing a new bug for this. Thanks, VedikaBookmark jump bottom·EditDeleteSettings MSB  | List List attachments Icons Refresh SZsIcons•Icons•Jump to top  Environment:  736465 - [PSSRV-216414] Aisekube (No Proxy) - EMEA   ⬤     U: appuser  P: •••••• copy   VNC   VS Code Done. In 4 hoursDoneFailedAdd internal note / Reply to customerPro tip: press M to comment1AI: Waiting for TriageSLAsToday 08:30 PMTime to responsewithin 9hJul 08 02:15 AMTime to resolutionwithin 48hJun 22 02:00 PMTime to first responsewithin 9h {noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4q13r:","customfield_14734":"1|i4q19z:","customfield_10651":null,"customfield_14731":"1|i4ouqs:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4q19r:","customfield_12830":null,"customfield_10401":null,"summary":"Various warnings related to velocity being unable to locate different methods during start-up","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"283857","self":"https://jira.atlassian.com/rest/api/latest/issue/283857","key":"JRASERVER-33686","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/42690","id":"42690","name":"6.3.1","archived":false,"released":true,"releaseDate":"2014-07-15"}],"resolution":null,"customfield_12930":null,"customfield_11436":"198449","customfield_11435":"198449","customfield_11437":"198161","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"218276","customfield_11434":"198114","customfield_17933":null,"labels":["affects-cloud","affects-server","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"204941","customfield_10610":76.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/33195","id":"33195","name":"6.0.2","archived":false,"released":true,"releaseDate":"2013-06-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/71992","id":"71992","description":"","name":"7.3.8","archived":false,"released":true,"releaseDate":"2017-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/86599","id":"86599","name":"8.2.1","archived":false,"released":true,"releaseDate":"2019-05-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/92948","id":"92948","description":"","name":"8.15.0","archived":false,"released":true,"releaseDate":"2021-02-02"}],"customfield_20934":null,"issuelinks":[{"id":"320257","self":"https://jira.atlassian.com/rest/api/2/issueLink/320257","outwardIssue":{"id":"737575","key":"JRACLOUD-33686","self":"https://jira.atlassian.com/rest/api/2/issue/737575","fields":{"summary":"Incompatibility with Spanish Latin America language in Chrome","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"129759","self":"https://jira.atlassian.com/rest/api/2/issueLink/129759","outwardIssue":{"id":"326781","key":"CONFSERVER-33151","self":"https://jira.atlassian.com/rest/api/2/issue/326781","fields":{"summary":"Jersey language tag parsing exception","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"134514","self":"https://jira.atlassian.com/rest/api/2/issueLink/134514","inwardIssue":{"id":"286029","key":"CONFSERVER-29922","self":"https://jira.atlassian.com/rest/api/2/issue/286029","fields":{"summary":"Incompatibility with Spanish Latin America Language in Chrome shows as 500 Internal Server Error","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"458941","self":"https://jira.atlassian.com/rest/api/2/issueLink/458941","inwardIssue":{"id":"1829135","key":"BAM-21478","self":"https://jira.atlassian.com/rest/api/2/issue/1829135","fields":{"summary":"Adding Spanish (Latin America) to chrome causes 500 exception","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ohernandez%40atlassian.com","name":"ohernandez@atlassian.com","key":"ohernandez@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ohernandez%40atlassian.com&avatarId=2472820","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ohernandez%40atlassian.com&avatarId=2472820","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ohernandez%40atlassian.com&avatarId=2472820","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ohernandez%40atlassian.com&avatarId=2472820"},"displayName":"Oswaldo Hernandez","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST API"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"javax\\.ws\\.rs\\.WebApplicationException\\:\\ java\\.text\\.ParseException\\:\\ String\\, .+?\\,\\ is\\ not\\ a\\ valid\\ language\\ tag","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aquadrospetry","name":"aquadrospetry","key":"aquadrospetry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=aquadrospetry&avatarId=2465715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=aquadrospetry&avatarId=2465715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=aquadrospetry&avatarId=2465715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=aquadrospetry&avatarId=2465715"},"displayName":"Andre Quadros Petry","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"215176","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aquadrospetry","name":"aquadrospetry","key":"aquadrospetry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=aquadrospetry&avatarId=2465715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=aquadrospetry&avatarId=2465715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=aquadrospetry&avatarId=2465715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=aquadrospetry&avatarId=2465715"},"displayName":"Andre Quadros Petry","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33686/votes","votes":74,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33686/watchers","watchCount":84,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-07-01T13:58:31.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx5akv:","updated":"2026-07-03T04:30:27.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-33686].\r\n  {panel}\r\n\r\nIf using _Spanish - Latin America (es-419)_ as preferred language in Google Chrome browser, some functionalities in JIRA can cause a _500 Internal Server Error_, as the following:\r\n\r\n{noformat}\r\n2013-06-12 09:33:46,648 http-bio-9060-exec-11 ERROR admin 573x398x1 15465ge 127.0.0.1 /rest/project-templates/1.0/templates [jersey.spi.container.ContainerResponse] Mapped exception to response: 500 (Internal Server Error)\r\njavax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag\r\n    at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:265)\r\n    at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:222)\r\n    at com.sun.jersey.server.impl.VariantSelector.selectVariant(VariantSelector.java:290)\r\n    at com.sun.jersey.spi.container.ContainerRequest.selectVariant(ContainerRequest.java:679)\r\n    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  <+2> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)\r\n    at java.lang.reflect.Method.invoke(Method.java:597)  <+1> (WebApplicationImpl.java:287)\r\n    at com.sun.proxy.$Proxy1948.selectVariant(Unknown Source)  <+3> (Status.java:347) (SecurityExceptionMapper.java:23) (SecurityExceptionMapper.java:15)\r\n    at com.sun.jersey.spi.container.ContainerResponse.mapException(ContainerResponse.java:452)  <+5> (WebApplicationImpl.java:1406) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)\r\n \r\n...\r\nCaused by: java.text.ParseException: String, es-419, is not a valid language tag\r\n    at com.sun.jersey.core.header.LanguageTag.parse(LanguageTag.java:122)\r\n    at com.sun.jersey.core.header.AcceptableLanguageTag.<init>(AcceptableLanguageTag.java:69)\r\n    at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:418)\r\n    at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:416)\r\n    at com.sun.jersey.core.header.reader.HttpHeaderReader.readList(HttpHeaderReader.java:465)\r\n    at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptableList(HttpHeaderReader.java:436)\r\n    at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptLanguage(HttpHeaderReader.java:423)  <+1> (HttpHelper.java:220)\r\n{noformat}\r\n\r\nWe have a KB suggesting a workaround for this:\r\nhttps://confluence.atlassian.com/kb/500-internal-server-error-due-to-parseexception-es-419-is-not-a-valid-language-tag-369295958.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx8hz3:","customfield_14734":"1|hx58tj:","customfield_10651":null,"customfield_14731":"1|hxckwv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx6e6v:","customfield_12830":null,"customfield_10401":null,"summary":"Incompatibility with Spanish Latin America language in Chrome","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"525963","self":"https://jira.atlassian.com/rest/api/latest/issue/525963","key":"JRASERVER-46715","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","cloud-ignore"],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/59190","id":"59190","name":"7.0.0-OD-08","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"}],"customfield_20934":null,"issuelinks":[{"id":"327893","self":"https://jira.atlassian.com/rest/api/2/issueLink/327893","outwardIssue":{"id":"728786","key":"JRACLOUD-46715","self":"https://jira.atlassian.com/rest/api/2/issue/728786","fields":{"summary":"Screenshots in Comments will not render","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"344140","self":"https://jira.atlassian.com/rest/api/2/issueLink/344140","outwardIssue":{"id":"820714","key":"JRASERVER-65652","self":"https://jira.atlassian.com/rest/api/2/issue/820714","fields":{"summary":"Pasting screenshot or image on Assign Dialog does not render image ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"338696","self":"https://jira.atlassian.com/rest/api/2/issueLink/338696","outwardIssue":{"id":"661650","key":"JRASERVER-63872","self":"https://jira.atlassian.com/rest/api/2/issue/661650","fields":{"summary":"Pasted Screenshots Fail To Render In Visual Editor","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"344688","self":"https://jira.atlassian.com/rest/api/2/issueLink/344688","inwardIssue":{"id":"671145","key":"JRASERVER-64366","self":"https://jira.atlassian.com/rest/api/2/issue/671145","fields":{"summary":"After an issue is created, clicking on Assign and pasting a screenshot to the comment will fail with 'Unable to render embedded object' error","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=daniel.lowe2","name":"daniel.lowe2","key":"daniel.lowe2","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=daniel.lowe2&avatarId=5863120","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=daniel.lowe2&avatarId=5863120","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=daniel.lowe2&avatarId=5863120","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=daniel.lowe2&avatarId=5863120"},"displayName":"Daniel Lowe","active":true,"timeZone":"Pacific/Auckland"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=daniel.lowe2","name":"daniel.lowe2","key":"daniel.lowe2","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=daniel.lowe2&avatarId=5863120","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=daniel.lowe2&avatarId=5863120","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=daniel.lowe2&avatarId=5863120","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=daniel.lowe2&avatarId=5863120"},"displayName":"Daniel Lowe","active":true,"timeZone":"Pacific/Auckland"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-46715/votes","votes":37,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-46715/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-11-16T20:00:11.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxzp67:","updated":"2026-07-03T04:30:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-46715].\n  {panel}\n\nInserting a screenshot into a comment results in the following appearing in the comment:\r\n\r\n !image-2015-11-17-08-59-53-045.png|thumbnail! \r\nUnable to render embedded object: File (WDP-1065 Retest - Website.png) not found.\r\n\r\nThis started happening in the last 1-2 weeks\r\n\r\nSteps to recreate\r\n1) upload a screenshot\r\n2) add a new comment\r\n3) while adding the new comment click the attachment drop down and select a screenshot\r\n\r\nThis results in the screenshot displaying the above error.\r\n\r\nNote: ctrl+v used when adding a screenshot correctly attaches the screenshot to the comment and it renders correctly.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxzu5r:","customfield_14734":"1|hxzp6v:","customfield_10651":null,"customfield_14731":"1|hy1l5b:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxzp6n:","customfield_12830":null,"customfield_10401":null,"summary":"Screenshots in Comments will not render","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"632040","self":"https://jira.atlassian.com/rest/api/latest/issue/632040","key":"JRASERVER-62614","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":16.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63532","id":"63532","description":"","name":"7.2.3","archived":false,"released":true,"releaseDate":"2016-10-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"},{"self":"https://jira.atlassian.com/rest/api/2/component/43413","id":"43413","name":"Migration - Server to Cloud"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0a7866175f4f","name":"0a7866175f4f","key":"mehnishant877465608","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=32"},"displayName":"Nishant Mehta","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0a7866175f4f","name":"0a7866175f4f","key":"mehnishant877465608","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/6c6692157ac50ce485c6ef3f11aa66ce?d=mm&s=32"},"displayName":"Nishant Mehta","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62614/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62614/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-09-24T14:36:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hybgsf:","updated":"2026-07-03T04:30:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\nProject Import failed with error {{There was a SAX parsing problem accessing the partitioned XML files: Invalid label 'xxxx' specified..}} if any project issue has a label value with space\r\n\r\nh3. Steps to Reproduce the Problem\r\n# Create a test project and a test issue.\r\n# Using a Word Processor such as Microsoft Word, create a bulleted list and type a word after the bullet.\r\n# Copy the word and paste it as on the *Labels* field for a test issue.\r\n#* !label.gif! \r\n# Generate a backup of the instance.\r\n# Use *Project Import* to import the test project to another instance.\r\n\r\nh3. Expected result\r\nThe project will be imported successfully.\r\n\r\nh3. Actual result\r\nThe project import fails with error below on the UI of the Project Import page:\r\n{code}\r\nThere was a SAX parsing problem accessing the partitioned XML files: Invalid label '• You' specified..\r\n{code}\r\n\r\nStack trace below can be seen in {{atlassian-jira.log}}.\r\n{code}\r\n2016-11-18 23:58:01,800 JiraTaskExectionThread-4 ERROR admin 1438x823x1 1wtdlxl 10.60.9.243 /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportService] There was a problem accessing the partitioned XML files when performing a project import.\r\norg.xml.sax.SAXException: Invalid label '• You' specified.\r\ncom.atlassian.jira.exception.ParseException: Invalid label '• You' specified.\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:225)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:169)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:136)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n...\r\nCaused by: com.atlassian.jira.exception.ParseException: Invalid label '• You' specified.\r\n\tat com.atlassian.jira.imports.project.parser.LabelParserImpl.parse(LabelParserImpl.java:41)\r\n\tat com.atlassian.jira.imports.project.handler.LabelsPersisterHandler.handleEntity(LabelsPersisterHandler.java:44)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:221)\r\n\t... 29 more\r\n{code}\r\n\r\nh3. Workaround\r\n# Unzip the backup file and edit the {{entities.xml}} in a Text Editor.\r\n# Find the line of the problematic value.\r\n#* For example, {{<Label id=\"10203\" issue=\"11700\" label=\"•\t     You\"/>}}\r\n# Remove all the space between the bullet and the word and save the file.\r\n#* For example, {{<Label id=\"10203\" issue=\"11700\" label=\"•You\"/>}}\r\n# Zip the edited {{entities.xml}} with {{activeobjects.xml}} again and use this new zipped file for project import.\r\n(i) Thanks to our awesome customer, [~epo973353089] for the workaround!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hybimn:","customfield_14734":"1|hybgtb:","customfield_10651":null,"customfield_14731":"1|hycjfj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hybgt3:","customfield_12830":null,"customfield_10401":null,"summary":"Project Import failed with error \"Invalid label specified\" if the project issue contains a label value with space","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"808730","self":"https://jira.atlassian.com/rest/api/latest/issue/808730","key":"JRASERVER-65455","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/54413","id":"54413","name":"6.4.7","archived":false,"released":true,"releaseDate":"2015-06-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/70790","id":"70790","description":"","name":"7.3.6","archived":false,"released":true,"releaseDate":"2017-04-27"}],"customfield_20934":null,"issuelinks":[{"id":"341239","self":"https://jira.atlassian.com/rest/api/2/issueLink/341239","outwardIssue":{"id":"392440","key":"JRASERVER-41724","self":"https://jira.atlassian.com/rest/api/2/issue/392440","fields":{"summary":"Strange behaviors of Contains ( ~ ) operator when searching for Text blocks","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"341238","self":"https://jira.atlassian.com/rest/api/2/issueLink/341238","outwardIssue":{"id":"263237","key":"JRASERVER-31882","self":"https://jira.atlassian.com/rest/api/2/issue/263237","fields":{"summary":"Inconsistent behavior of JQL Search when text contains operator","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"341240","self":"https://jira.atlassian.com/rest/api/2/issueLink/341240","outwardIssue":{"id":"430124","key":"JRASERVER-43405","self":"https://jira.atlassian.com/rest/api/2/issue/430124","fields":{"summary":"Wildcards not supported in phrases. ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vshanmugam","name":"vshanmugam","key":"vshanmugam","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vshanmugam&avatarId=5821633","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vshanmugam&avatarId=5821633","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vshanmugam&avatarId=5821633","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vshanmugam&avatarId=5821633"},"displayName":"Vicknesh Shanmugam","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vshanmugam","name":"vshanmugam","key":"vshanmugam","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vshanmugam&avatarId=5821633","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vshanmugam&avatarId=5821633","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vshanmugam&avatarId=5821633","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vshanmugam&avatarId=5821633"},"displayName":"Vicknesh Shanmugam","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65455/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65455/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-06-12T15:16:22.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyt1tz:","updated":"2026-07-03T04:30:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nUnable to search for characters in between specifical characters like \"-\". Eg:\r\n\r\nStrings:\r\n\r\n{code:java}\r\nPCB-SMAT-0087\r\nCódigo: PCB-SMA-0087\r\n{code}\r\n\r\nJQL query parameter: \r\n\r\n{code:java}\r\ndescription ~ \"PCB*0087\"\r\n{code}\r\n\r\n\r\nh3. Environment\r\n\r\nJIRA 6.4.7 & JIRA 7.3.6\r\n\r\n\r\nh3. Expected Results\r\n\r\nJIRA does not shows result of issues with the characters in between special characters.\r\n\r\n\r\nh3. Actual Results\r\n\r\nJIRA shows result of issues with the characters in between special characters.\r\n\r\n\r\nh3.Workaround\r\n\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyt2on:","customfield_14734":"1|hyt1uv:","customfield_10651":null,"customfield_14731":"1|hytlr3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyt1un:","customfield_12830":null,"customfield_10401":null,"summary":"JQL search does not work for characters in between special characters like \"-\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"828373","self":"https://jira.atlassian.com/rest/api/latest/issue/828373","key":"JRASERVER-65745","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66819","id":"66819","description":"","name":"7.3.4","archived":false,"released":true,"releaseDate":"2017-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/72760","id":"72760","description":"","name":"7.4.2","archived":false,"released":true,"releaseDate":"2017-07-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/87698","id":"87698","name":"7.13.5","archived":false,"released":true,"releaseDate":"2019-07-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/84990","id":"84990","description":"","name":"8.0.1","archived":false,"released":true,"releaseDate":"2019-02-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/85496","id":"85496","description":"","name":"8.0.2","archived":false,"released":true,"releaseDate":"2019-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/91506","id":"91506","name":"8.5.5","archived":false,"released":true,"releaseDate":"2020-06-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/92949","id":"92949","description":"","name":"8.13.2","archived":false,"released":true,"releaseDate":"2020-12-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/108094","id":"108094","description":"","name":"9.4.21","archived":false,"released":true,"releaseDate":"2024-06-04"}],"customfield_20934":null,"issuelinks":[{"id":"376612","self":"https://jira.atlassian.com/rest/api/2/issueLink/376612","inwardIssue":{"id":"1077103","key":"JRASERVER-68161","self":"https://jira.atlassian.com/rest/api/2/issue/1077103","fields":{"summary":"Link \"search for issue/page\" in agile board quick view not working","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43412","id":"43412","name":"Issue - Actions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsjauwmook","name":"jsjauwmook","key":"jsjauwmook","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsjauwmook&avatarId=2476988","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsjauwmook&avatarId=2476988","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsjauwmook&avatarId=2476988","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsjauwmook&avatarId=2476988"},"displayName":"Jeffrey Sjauw Mook","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsjauwmook","name":"jsjauwmook","key":"jsjauwmook","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsjauwmook&avatarId=2476988","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsjauwmook&avatarId=2476988","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsjauwmook&avatarId=2476988","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsjauwmook&avatarId=2476988"},"displayName":"Jeffrey Sjauw Mook","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65745/votes","votes":20,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65745/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-08-07T11:34:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyw6un:","updated":"2026-07-03T04:30:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nOn the Link to JIRA Issue page (http://<urll>/secure/LinkJiraIssue!default.jspa?) the hyperlink \"search for an issue\" doesn't work. \r\n\r\nh3. Steps to Reproduce\r\n# Goto the dashboard \r\n# Add the gadget \"Assigned to me\"\r\n# Link on the \"more\" button (3 dots)\r\n# Click on link\r\n# In this page click on the \"search for an issue\"\r\n\r\nh3. Expected Results\r\nIssue search form should appear\r\n\r\nh3. Actual Results\r\nnothing happens\r\n\r\nh3. Notes\r\nThis is also noted to occur when trying to link in the *Issue Detailed View* in the board. \r\n \r\nh3.Workaround\r\nLink issues by clicking on the issue first not via the gadget : more > link","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyw7iv:","customfield_14734":"1|hyw6vj:","customfield_10651":null,"customfield_14731":"1|hywnzz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyw6vb:","customfield_12830":null,"customfield_10401":null,"summary":"Link JIRA Issue page \"search for an issue\" link not working","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"931344","self":"https://jira.atlassian.com/rest/api/latest/issue/931344","key":"JRASERVER-66755","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["l1l2","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/74822","id":"74822","description":"","name":"7.5.1","archived":false,"released":true,"releaseDate":"2017-10-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/90593","id":"90593","name":"8.6.1","archived":false,"released":true,"releaseDate":"2020-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/91604","id":"91604","description":"","name":"8.9.0","archived":false,"released":true,"releaseDate":"2020-05-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/107310","id":"107310","description":"","name":"9.12.7","archived":false,"released":true,"releaseDate":"2024-05-08"}],"customfield_20934":null,"issuelinks":[{"id":"359477","self":"https://jira.atlassian.com/rest/api/2/issueLink/359477","outwardIssue":{"id":"178607","key":"JRASERVER-27796","self":"https://jira.atlassian.com/rest/api/2/issue/178607","fields":{"summary":"Cannot use special characters in the database password ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10060","name":"Regression","inward":"has a regression in","outward":"is a regression of","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10060"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ckimloong","name":"ckimloong","key":"ckimloong","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ckimloong&avatarId=6559088","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ckimloong&avatarId=6559088","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ckimloong&avatarId=6559088","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ckimloong&avatarId=6559088"},"displayName":"John Chin","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ckimloong","name":"ckimloong","key":"ckimloong","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ckimloong&avatarId=6559088","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ckimloong&avatarId=6559088","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ckimloong&avatarId=6559088","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ckimloong&avatarId=6559088"},"displayName":"John Chin","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66755/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66755/watchers","watchCount":14,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-02-08T11:59:07.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz9h7r:","updated":"2026-07-03T04:30:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary \r\n\r\nWhen we add a special character like '&' in the database password, JIRA will not shown any errors in the log but redirected to the Setup Wizard page and logs doesn't tell anything.\r\n\r\nh3. Steps to reproduce\r\n# Modify database password in the dbconfig.xml to the following:\r\n{code}\r\n<jira-database-config>\r\n  <name>defaultDS</name>\r\n  <delegator-name>default</delegator-name>\r\n  <database-type>mssql</database-type>\r\n  <schema-name>dbo</schema-name>\r\n  <jdbc-datasource>\r\n    <url>jdbc:sqlserver://xxxxx:1433;databaseName=jiradb</url>\r\n    <driver-class>com.microsoft.sqlserver.jdbc.SQLServerDriver</driver-class>\r\n    <username>jiradb</username>\r\n    <password>ASDASDASD&ASDASDASD</password>\r\n    <pool-min-size>20</pool-min-size>\r\n    <pool-max-size>20</pool-max-size>\r\n    <pool-max-wait>30000</pool-max-wait>\r\n    <pool-max-idle>20</pool-max-idle>\r\n    <pool-remove-abandoned>true</pool-remove-abandoned>\r\n    <pool-remove-abandoned-timeout>300</pool-remove-abandoned-timeout>\r\n\r\n    <validation-query>select 1</validation-query>\r\n    <min-evictable-idle-time-millis>60000</min-evictable-idle-time-millis>\r\n    <time-between-eviction-runs-millis>300000</time-between-eviction-runs-millis>\r\n\r\n    <pool-test-on-borrow>false</pool-test-on-borrow>\r\n    <pool-test-while-idle>true</pool-test-while-idle>\r\n\r\n  </jdbc-datasource>\r\n</jira-database-config>\r\n{code}\r\n# Startup JIRA and get redirected to the Setup Wizard page.\r\n# When we ran 'config.sh' file then only we see the problem:\r\n{code}\r\nReading database configuration from /home/ubuntu/deployments/jira/jira-home/dbconfig.xml\r\nIO Exception occurred while trying to load settings.\r\nUnable to load database configuration: org.dom4j.DocumentException: Error on line 10 of document  : The reference to entity \"ASDASDASD\" must end with the ';' delimiter. Nested exception: The reference to entity \"ASDASDASD\" must end with the ';' delimiter.\r\nException in thread \"main\" java.awt.HeadlessException:\r\nNo X11 DISPLAY variable was set, but this program performed an operation which requires it.\r\n\tat java.awt.GraphicsEnvironment.checkHeadless(GraphicsEnvironment.java:204)\r\n\tat java.awt.Window.<init>(Window.java:536)\r\n\tat java.awt.Frame.<init>(Frame.java:420)\r\n\tat java.awt.Frame.<init>(Frame.java:385)\r\n\tat javax.swing.SwingUtilities$SharedOwnerFrame.<init>(SwingUtilities.java:1758)\r\n\tat javax.swing.SwingUtilities.getSharedOwnerFrame(SwingUtilities.java:1833)\r\n\tat javax.swing.JOptionPane.getRootFrame(JOptionPane.java:1696)\r\n\tat javax.swing.JOptionPane.showOptionDialog(JOptionPane.java:863)\r\n\tat javax.swing.JOptionPane.showMessageDialog(JOptionPane.java:666)\r\n\tat javax.swing.JOptionPane.showMessageDialog(JOptionPane.java:637)\r\n\tat com.atlassian.jira.configurator.Configurator.showErrorDialogAndExit(Configurator.java:99)\r\n\tat com.atlassian.jira.configurator.Configurator.loadCurrentSettings(Configurator.java:87)\r\n\tat com.atlassian.jira.configurator.Configurator.main(Configurator.java:30)\r\n{code} \r\n\r\nh3. Expected Results.\r\n\r\nJIRA should have prompt an error message about the special characters in the logs or bypass the error to allow special characters in the database password.\r\n\r\nh3. Actual Results.\r\n\r\nDoes nothing until user ran config.sh \r\n\r\nh3. Notes\r\n\r\nIs reproducible when connecting JIRA with SQL Server 2014\r\n\r\nh3. Workaround\r\n\r\nChange the password to without special characters","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz9hlj:","customfield_14734":"1|hz9h8n:","customfield_10651":null,"customfield_14731":"1|hz9r47:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz9h8n:","customfield_12830":null,"customfield_10401":null,"summary":"Regression: Cannot use special characters in the database password","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"998705","self":"https://jira.atlassian.com/rest/api/latest/issue/998705","key":"JRASERVER-67600","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/77506","id":"77506","description":"","name":"7.2.13","archived":false,"released":true,"releaseDate":"2018-03-07"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kliou","name":"kliou","key":"kliou","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kliou&avatarId=5819648","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kliou&avatarId=5819648","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kliou&avatarId=5819648","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kliou&avatarId=5819648"},"displayName":"Kevin Liou","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kliou","name":"kliou","key":"kliou","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kliou&avatarId=5819648","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kliou&avatarId=5819648","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kliou&avatarId=5819648","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kliou&avatarId=5819648"},"displayName":"Kevin Liou","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67600/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67600/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-07-17T03:00:22.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzgugv:","updated":"2026-07-03T04:30:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nIn Jira, the *Attachments Health Check* checks that recent attachments can be found and opened. It fails in the circumstances where an issue has an attachment (at least visible via the UI and in the database), but the corresponding attachment is not found in the filesystem.\r\n\r\nWhen an attachment is deleted from a Jira issue at the same time that the Attachments Health Check is being ran, there exists a narrow period of time where the health check may first identify that an attachment exists in a ticket (prior to the attachment being deleted), and then fail to find the attachment in the filesystem (after the attachment was deleted).\r\n\r\nThis can be avoided if the Attachments Health Check can lock the attachments directory in the filesystem until complete, though care is required to avoid unexpected repercussions in Jira's other functionalities.\r\n\r\nh3. Steps to Reproduce\r\n# Delete an attachment from an issue\r\n# Have the Attachments Health Check be performed (by actively loading the *Administration >> System >> Support Tools* page, or passively in the background)\r\n\r\nh3. Expected Results\r\n\r\nThe Attachments Health Check does not fail as a result of an attachment being deleted.\r\n\r\nh3. Actual Results\r\n\r\n* An Attachments Health Check warning is thrown in an alert in the upper right corner of the page\r\n* The *Support Tools* administration page shows a failure for the Attachments Health Check warning\r\n* Application logs contain the following error:\r\n** {{com.atlassian.jira.issue.attachment.NoAttachmentDataException: Attachment does not exist in filesystem /PATH/TO/FILE}}\r\n \r\nh3. Notes\r\n\r\nIncidence rate is rare, and issue is difficult to induce at will.\r\n\r\nh3.Workaround\r\n\r\nIf the failure is immediately unobservable when refreshing the page or double checking the *Support Tools* page, it can be inferred that this issue has occurred and that there is no actual failure.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzgutj:","customfield_14734":"1|hzguhr:","customfield_10651":null,"customfield_14731":"1|hzgz73:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzguhr:","customfield_12830":null,"customfield_10401":null,"summary":"Race Condition in Attachments Health Check when attachments are deleted simultaneously","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1043789","self":"https://jira.atlassian.com/rest/api/latest/issue/1043789","key":"JRASERVER-67948","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.11,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["orange","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81101","id":"81101","description":"","name":"7.11.2","archived":false,"released":true,"releaseDate":"2018-08-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/81103","id":"81103","description":"","name":"7.12.0","archived":false,"released":true,"releaseDate":"2018-08-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/81293","id":"81293","description":"","name":"7.12.1","archived":false,"released":true,"releaseDate":"2018-09-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/81497","id":"81497","description":"","name":"7.12.2","archived":false,"released":true,"releaseDate":"2018-09-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/79699","id":"79699","description":"","name":"8.0.0","archived":false,"released":true,"releaseDate":"2019-02-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/85496","id":"85496","description":"","name":"8.0.2","archived":false,"released":true,"releaseDate":"2019-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/85696","id":"85696","description":"","name":"8.2.0","archived":false,"released":true,"releaseDate":"2019-05-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/86599","id":"86599","name":"8.2.1","archived":false,"released":true,"releaseDate":"2019-05-27"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67948/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67948/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-09-18T16:50:16.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzndcf:","updated":"2026-07-03T04:30:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen going to a Project > Activity view, the cog menu options are not visible\r\nh3. Steps to Reproduce\r\n # Create a project\r\n # Go to Project > Activity view\r\n # Click on the cog in the upper right corner\r\n\r\nh3. Expected Results\r\n\r\nMenu is visible\r\nh3. Actual Results\r\n\r\nMenu is not visible\r\n !Screen Shot 2018-09-18 at 11.50.38 AM.png!\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\n\r\n \r\nh3. Note\r\n\r\nThe same problem exists on the user profile page, under the activity stream as well.  You can see this under the page /secure/ViewProfile.jspa","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzndlb:","customfield_14734":"1|hznddb:","customfield_10651":null,"customfield_14731":"1|hzng7r:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hznddb:","customfield_12830":null,"customfield_10401":null,"summary":"Menu options not viewable when clicking cog in Project Activity View or Activity Stream","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1307083","self":"https://jira.atlassian.com/rest/api/latest/issue/1307083","key":"JRASERVER-69821","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/84191","id":"84191","description":"","name":"8.1.0","archived":false,"released":true,"releaseDate":"2019-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/110304","id":"110304","description":"","name":"9.12.19","archived":false,"released":true,"releaseDate":"2025-03-04"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55604","id":"55604","name":"Environment - Database"},{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69821/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69821/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-08-15T10:08:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i0skbz:","updated":"2026-07-03T04:30:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nIt appears that JIRA will append a user with \"#1\" in {{app_user}} table if a User that is using a Special Character is renamed to use the normal one e.g. \"user.tést\" to \"user.test\"\r\n\r\nh3. Steps to Reproduce\r\n# Install JIRA with SQL Server database with the supported collation.\r\n# Prepare an AD and create a user called \"user.tést\"\r\n# Integrate JIRA with the AD and sync it.\r\n# Clarify that the user is created.\r\n# In the AD, change the \"Logon Name\" to \"user.test\"\r\n(i) In case that AD complains, change it to something else first before the above and don't let JIRA sync the AD before it.\r\n# After it is changed, Sync the AD again in JIRA.\r\n\r\nh3. Expected Result\r\nJIRA will change the lower_user_name to \"user.test\" in the {{app_user}} table.\r\n\r\nh3. Actual Resutl\r\nJIRA will change the lower_user_name to \"user.test\" in the {{app_user}} table but appended with \"#1\"\r\n\r\nh3. Note\r\n- Tested with SQL Server 2012 and 2017 with both supported collation\r\n- In the logs:\r\n{noformat}\r\n2019-08-15 17:56:58,901 Caesium-2-1 ERROR ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] Incremental synchronisation for directory [ 10000 ] was unexpectedly interrupted, falling back to a full synchronisation\r\njava.lang.IllegalStateException: Trying to rename user 'user.tést' but no user key is mapped.\r\n\tat com.atlassian.jira.user.util.UserKeyStoreImpl.renameUser(UserKeyStoreImpl.java:102)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.rename(OfBizUserDao.java:524)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.rename(DelegatingUserDao.java:108)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.rename(IndexedUserDao.java:300)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.rename(DelegatingUserDao.java:108)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.rename(SwitchingUserDao.java:30)\r\n{noformat}\r\n\r\nh3. Workaround\r\nMost probably an issue will happen towards the user, the following KB should fix the issue:\r\n- https://confluence.atlassian.com/jirakb/jira-login-fails-with-user-exists-but-has-no-unique-key-mapping-373261121.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i0sk8n:","customfield_14734":"1|i0skd3:","customfield_10651":null,"customfield_14731":"1|i0shdz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i0skcv:","customfield_12830":null,"customfield_10401":null,"summary":"Renaming problem with Special Character in SQL Server","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1719527","self":"https://jira.atlassian.com/rest/api/latest/issue/1719527","key":"JRASERVER-72124","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92949","id":"92949","description":"","name":"8.13.2","archived":false,"released":true,"releaseDate":"2020-12-01"}],"customfield_20934":null,"issuelinks":[{"id":"458782","self":"https://jira.atlassian.com/rest/api/2/issueLink/458782","inwardIssue":{"id":"1571638","key":"JRASERVER-71193","self":"https://jira.atlassian.com/rest/api/2/issue/1571638","fields":{"summary":"Dashboard not editable if the user does not belongs to all the groups in the Viewers field","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"},{"self":"https://jira.atlassian.com/rest/api/2/component/55598","id":"55598","name":"Filters & Dashboards - Permissions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=b55df93433d2","name":"b55df93433d2","key":"JIRAUSER4952644","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4952644&avatarId=5820514","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4952644&avatarId=5820514","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4952644&avatarId=5820514","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4952644&avatarId=5820514"},"displayName":"Mayur Patankar","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=b55df93433d2","name":"b55df93433d2","key":"JIRAUSER4952644","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4952644&avatarId=5820514","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4952644&avatarId=5820514","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4952644&avatarId=5820514","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4952644&avatarId=5820514"},"displayName":"Mayur Patankar","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72124/votes","votes":21,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72124/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-02-18T15:07:35.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2qetj:","updated":"2026-07-03T04:30:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nDashboard - The owner can't edit gadgets when an admin adds \"VIEW share\" permission to the gadgets\r\n\r\nWe have disabled \"Create Shared Objects\" for all users. Only Admins can do. When users want to share, Admins do this for them.\r\nh3. Steps to Reproduce\r\n # The user/owner creates a Dashboard and adds a couple of gadgets (private)\r\n # Now admin searches at Administration>System>Dashboards for this board\r\n # Admin selects this Dashboard and adds a \"View Share\" to it either of  Group, project and any logged-in user\r\n # Now the user/owner of this dashboard cannot edit the gadgets anymore\r\n\r\nh3. Expected Results\r\n\r\nThe user/owner should be able to edit the gadgets after the admin adds view permission for another group, projects, or logged-in user.\r\nh3. Actual Results\r\n\r\nThe owner of the gadget will no longer be able to edit the gadgets on the dashboard once admin share the gadget with View permission with other Group/project/any logged-in user\r\nh3. Workaround\r\n\r\nFor a workaround, we need to add the user to the group which has Create Shared Objects permissions under global permissions.\r\n\r\n \r\n{code:java}\r\nNote: owners of filters cannot edit their filters as soon as the filter is shared by an admin.{code}\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2qeo7:","customfield_14734":"1|i2qeun:","customfield_10651":null,"customfield_14731":"1|i2pw27:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2qeuf:","customfield_12830":null,"customfield_10401":null,"summary":"Dashboard: Owner can't edit gadgets, when admin adds \"VIEW share\" permission to the dashboard","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1754873","self":"https://jira.atlassian.com/rest/api/latest/issue/1754873","key":"JRASERVER-72399","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92900","id":"92900","description":"","name":"8.13.1","archived":false,"released":true,"releaseDate":"2020-11-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/92948","id":"92948","description":"","name":"8.15.0","archived":false,"released":true,"releaseDate":"2021-02-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/94594","id":"94594","description":"","name":"8.16.0","archived":false,"released":true,"releaseDate":"2021-03-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/94611","id":"94611","description":"","name":"8.16.1","archived":false,"released":true,"releaseDate":"2021-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/99995","id":"99995","description":"","name":"9.1.0","archived":false,"released":true,"releaseDate":"2022-06-02"}],"customfield_20934":null,"issuelinks":[{"id":"501980","self":"https://jira.atlassian.com/rest/api/2/issueLink/501980","outwardIssue":{"id":"1754422","key":"JRASERVER-72390","self":"https://jira.atlassian.com/rest/api/2/issue/1754422","fields":{"summary":"Upgraded JSW doesn't inform that installed JSM requires upgrade","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43994","id":"43994","name":"Upgrade"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e8bff493ac7b","name":"e8bff493ac7b","key":"JIRAUSER4646624","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4646624&avatarId=6019777","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4646624&avatarId=6019777","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4646624&avatarId=6019777","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4646624&avatarId=6019777"},"displayName":"Karthik Manjunath","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e8bff493ac7b","name":"e8bff493ac7b","key":"JIRAUSER4646624","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4646624&avatarId=6019777","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4646624&avatarId=6019777","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4646624&avatarId=6019777","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4646624&avatarId=6019777"},"displayName":"Karthik Manjunath","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72399/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72399/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-05-07T08:49:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2we27:","updated":"2026-07-03T04:30:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nFor customers who are using Jira Service Management, after upgrading the Jira Core/Software, we don't see *Update* button to update Jira Service Management on *Versions & licenses* page.\r\n\r\nh3. Steps to Reproduce\r\n# Upgrade the Jira Core/Software.\r\n# Once upgrade is successful, please go to *Jira Administration* > *Applications* > *Versions & licenses* page.\r\n\r\nh3. Expected Results\r\nWe should see the \"Update\" button to update the Jira Service Management to 'compatible version.\r\n\r\nh3. Actual Results\r\nWe don't see \"Update\" button to update the JSM to a compatible version. Page will show the old version of JSM.\r\n !JSD upgrade Bug 1.png|thumbnail!  !JSD upgrade Bug 2.png|thumbnail!\r\n\r\nh3. Workaround\r\n{panel}\r\n# Go to *Jira Administration* > *Applications* > *Versions & licenses* page.\r\n# Take the backup of license present in *License key* for Jira Service Desk/Jira Service Management and delete it.\r\n !JSD Upgrade Bug workaround 1.png|thumbnail! \r\n# Once we delete the license, we will see \"Update\" button to the compatible version of Jira Service Desk/Jira Service Management.\r\n !JSD Upgrade Bug workaround 2.png|thumbnail! \r\n# Please click on \"Update\" button so that JSM update process is triggered.\r\n !JSD Upgrade Bug workaround 3.png|thumbnail! \r\n#  JSM will be updated to 'compatible version successfully. \r\n !JSD Upgrade Bug workaround 4.png|thumbnail! \r\n# Once update is successful, please paste the license (from Step 2). The license will be updated and we can see the changes reflected successfully.\r\n !JSD Upgrade Bug workaround 5.png|thumbnail! {panel}\r\n\r\nh3. Workaround 2\r\n* Under *Jira Administration* > *Applications* > *Versions & licenses* page, uninstall the JSM application then re-install it again. Once done, it should be installed with the compatible version.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2wdwv:","customfield_14734":"1|i2we3b:","customfield_10651":null,"customfield_14731":"1|i2vt27:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2we33:","customfield_12830":null,"customfield_10401":null,"summary":"Update button is not displayed for Jira Service Management(Desk) after upgrading the Jira Software","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1918919","self":"https://jira.atlassian.com/rest/api/latest/issue/1918919","key":"JRASERVER-74894","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103090","id":"103090","description":"","name":"8.20.14","archived":false,"released":true,"releaseDate":"2022-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/102203","id":"102203","description":"","name":"8.22.6","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44190","id":"44190","name":"Jira Importers Plugin"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dgedda%40atlassian.com","name":"dgedda@atlassian.com","key":"JIRAUSER4597067","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597067&avatarId=6019889","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597067&avatarId=6019889","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597067&avatarId=6019889","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597067&avatarId=6019889"},"displayName":"Devisree Gedda","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dgedda%40atlassian.com","name":"dgedda@atlassian.com","key":"JIRAUSER4597067","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597067&avatarId=6019889","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597067&avatarId=6019889","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597067&avatarId=6019889","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597067&avatarId=6019889"},"displayName":"Devisree Gedda","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74894/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74894/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-02-23T16:21:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3n6pz:","updated":"2026-07-03T04:30:20.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nProject Import fails while the fields were renamed using the Flexible Terminology feature\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Navigate to Jira administration > System > Terminology under USER INTERFACE by following this KB for [Configuring terminology|https://confluence.atlassian.com/adminjiraserver/configuring-terminology-1063561685.html]\r\n # Click on change terminology and then for the epic change the current singular form to Feature Ja and the plural form to Feature Jas.\r\n# generate an XML backup of any other instance having the same configurations\r\n# Now, try to import a project using the [Project Import|https://confluence.atlassian.com/adminjiraserver/importing-project-configuration-into-production-1167739592.html] option.\r\n# The import fails with the following errors in the logs:\r\n{code}\r\nThe custom field 'Epic Colour' of type 'Colour of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\nThe custom field 'Epic Name' of type 'Name of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\nThe custom field 'Epic Status' of type 'Status of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\n{code}\r\n\r\n\r\nh3. Expected Results\r\nAs the terminology feature should have the original names in place the import should be successful.\r\n\r\nh3. Actual Results\r\n\r\nThe import fails with the following errors in the logs:\r\n{code}\r\nThe custom field 'Epic Colour' of type 'Colour of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\nThe custom field 'Epic Name' of type 'Name of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\nThe custom field 'Epic Status' of type 'Status of Feature Ja' is required for the import but does not exist in the current Jira instance.\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nThough the feature is able to retain the original names, it's not able to retain the type of field which seems to be causing the issues.\r\n{code}\r\nSELECT id,customfieldtypekey,cfname,description from customfield where lower(cfname) like '%epic%';\r\n  id   |            customfieldtypekey             |   cfname    |                  description                  \r\n-------+-------------------------------------------+-------------+-----------------------------------------------\r\n 10002 | com.pyxis.greenhopper.jira:gh-epic-link   | Epic Link   | Choose an epic to assign this issue to.\r\n 10004 | com.pyxis.greenhopper.jira:gh-epic-label  | Epic Name   | Provide a short name to identify this epic.\r\n 10003 | com.pyxis.greenhopper.jira:gh-epic-status | Epic Status | Epic Status field for Jira Software use only.\r\n 10005 | com.pyxis.greenhopper.jira:gh-epic-color  | Epic Colour | Epic Colour field for Jira Software use only.\r\n(4 rows)\r\n\r\n{code}\r\n\r\nSo As a workaround, revert the changes made in the Terminology page so that the original names are updated and then import the project.\r\nonce the project gets imported successfully, then apply the terminology changes again.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3n6kv:","customfield_14734":"1|i3n6rb:","customfield_10651":null,"customfield_14731":"1|i3m3ng:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3n6r3:","customfield_12830":null,"customfield_10401":null,"summary":"Project Import fails while the fields were renamed using Flexible Terminology feature","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1964690","self":"https://jira.atlassian.com/rest/api/latest/issue/1964690","key":"JRASERVER-76143","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/105098","id":"105098","description":"","name":"9.10.0","archived":false,"released":true,"releaseDate":"2023-07-11"}],"customfield_20934":null,"issuelinks":[{"id":"498555","self":"https://jira.atlassian.com/rest/api/2/issueLink/498555","outwardIssue":{"id":"1040994","key":"CWD-5256","self":"https://jira.atlassian.com/rest/api/2/issue/1040994","fields":{"summary":"Incremental Sync in Active Directory fails when local groups are enabled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1353e2e9fd2f","name":"1353e2e9fd2f","key":"JIRAUSER7409096","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7409096&avatarId=8496351","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7409096&avatarId=8496351","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7409096&avatarId=8496351","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7409096&avatarId=8496351"},"displayName":"Benjamin S","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1353e2e9fd2f","name":"1353e2e9fd2f","key":"JIRAUSER7409096","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7409096&avatarId=8496351","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7409096&avatarId=8496351","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7409096&avatarId=8496351","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7409096&avatarId=8496351"},"displayName":"Benjamin S","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76143/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76143/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-08-07T22:04:44.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3uujr:","updated":"2026-07-03T04:30:19.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nEmbedded Crowd in Jira provides Active Directory connectors with a *read only, with local groups* option. When an AD user is added to a group in a different directory (or vice-versa), Crowd stores a local copy in the database. If a user in a separate directory is added to an AD group and that group is subsequently renamed, the AD connector will always revert to a full sync.\r\n\r\nThis bug may be related to the work done to fix CWD-5256. This may behave differently in other Server/DC apps that implement Hibernate as the ORM (for example, Confluence) instead of OfBiz.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Set up Jira DC and Active Directory.\r\n # Add AD as a connector. Set *LDAP permissions* to {*}read only, with local groups{*}. Enable incremental synchronization. Leave all other settings as default.\r\n # Perform an initial, full directory sync.\r\n # Create a new group _group-a_ in AD.\r\n # Perform an incremental sync.\r\n # Add *local* user _Bob_ to the *external* (AD) group you just created.\r\n # Rename group _group-a_ to _group-b_ in AD (update the {{cn}} attribute).\r\n # Perform *two* syncs. The first will be incremental, and the second will be full. Any subsequent syncs are incremental.\r\n # Add an *external* (AD) user _Alice_ to the (local) {_}group-a{_}.\r\n # Attempt to perform an incremental sync.\r\n\r\nh4. Technical explanation\r\n\r\nTo facilitate user/group renames, Crowd maintains an {{external_id}} attribute in the {{cwd_group}} table. By default, this is the {{objectGUID}} LDAP attribute. Admins may customize this {{ldap.external.id}} parameter via the *user unique ID* attribute setting in the directory configuration. This value applies to both users and groups.\r\n\r\n{*}Step 6{*}: When local user _Bob_ is added to external group {_}group-a{_}, a copy of the group is added to the internal directory (ID: 1). This copy still includes the {{external_id}} attribute needed initially for the external group.\r\n\r\n{*}Steps 7-8{*}: After renaming _group-a_ to _group-b_ in AD, the {{cwd_group}} record for the external group is updated as expected. However, the internal directory copy isn't altered, so it's still {_}group-a{_}.\r\n\r\n{*}Step 8{*}: Since _group A_ doesn't exist in AD, and Crowd doesn't have permission to add it, it creates a local copy. This {{cwd_group}} record is stored in the AD directory cache, with the {{local}} flag as {{{}1{}}}. Since it copied this group from the internal record (which itself was a copy of the _original_ AD group), it still carries the original {{external_id}} attribute.\r\n\r\n{*}Step 9{*}: During an incremental sync, Crowd compares the number of {{external_id}} values with the number of groups in its AD directory cache. Since this number is mismatched, it reverts to a full sync. A full sync does not correct this problem.\r\nh3. Expected Results\r\n\r\nJira successfully performs an incremental sync.\r\nh3. Actual Results\r\n\r\nJira continuously reverts to full synchronizations. The following error is printed to the {{atlassian-jira.log}} file:\r\n{code:java}\r\n2023-08-07 18:21:19,411+0000 Caesium-1-1 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting\r\n2023-08-07 18:21:19,426+0000 Caesium-1-1 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]\r\n[...]\r\n2023-08-07 18:21:19,494+0000 Caesium-1-1 ERROR ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] Incremental synchronisation for directory [ 10000 ] was unexpectedly interrupted, falling back to a full synchronisation\r\ncom.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresherIncSyncException: Cache returned different number of guids and non-local groups (possible reason is overlapping guids in cache, most likely null/empty values).\r\n\tat com.atlassian.crowd.directory.synchronisation.cache.UsnChangedCacheRefresher.getAndValidateGroupGuidsFromCache(UsnChangedCacheRefresher.java:440)\r\n\tat com.atlassian.crowd.directory.synchronisation.cache.UsnChangedCacheRefresher.synchroniseGroupChanges(UsnChangedCacheRefresher.java:390)\r\n\tat com.atlassian.crowd.directory.synchronisation.cache.UsnChangedCacheRefresher.synchroniseChanges(UsnChangedCacheRefresher.java:127)\r\n\tat com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1077)\r\n\tat com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.lambda$synchronise$0(DirectorySynchroniserImpl.java:82)\r\n\tat com.atlassian.crowd.audit.NoOpAuditLogContext.withAuditLogSource(NoOpAuditLogContext.java:17)\r\n\tat com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:80)\r\n\tat com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:48)\r\n\tat com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobRunner.runJob(DirectoryPollerJobRunner.java:92)\r\n\t[...]\r\n2023-08-07 18:21:19,498+0000 Caesium-1-1 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation for directory [ 10000 ] starting\r\n[...]\r\n2023-08-07 18:21:19,991+0000 Caesium-1-1 INFO ServiceRunner     [c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 10000 ] in [ 580ms ]\r\n{code}\r\n(i) This is not to be confused with [Incremental synchronisation failed due to cache returned different number of guids and users|https://confluence.atlassian.com/pages/viewpage.action?pageId=757729359].\r\nh3. Workaround\r\nh4. Check if you're affected\r\n\r\nThis *only* applies if:\r\n * Jira is connected to an Active Directory server ({_}not{_} internal with LDAP authentication).\r\n * *Enable incremental synchronisation* is checked in the directory {*}advanced settings{*}.\r\n * *LDAP permissions* are set to {*}read only, with local groups{*}.\r\n * You've renamed one or more groups in AD.\r\n\r\nRun the following {{SELECT}} query:\r\n{code:sql}\r\nSELECT * FROM cwd_group\r\nWHERE external_id IN (SELECT external_id\r\n    FROM cwd_group\r\n    WHERE directory_id = 10000\r\n    GROUP BY external_id\r\n    HAVING COUNT(external_id) > 1);\r\n{code}\r\n(i) Replace {{10000}} with the ID of the AD connector. You can find this under ⚙️ (gear icon) > *User management* > *User directories* > *Directory configuration summary* > _Active Directory_ > {*}Directory ID{*}.\r\nh4. Apply patch\r\n\r\nClear the {{external_id}} column of affected entries:\r\n{code:sql}\r\nUPDATE cwd_group\r\nSET external_id = NULL\r\nWHERE external_id IN (SELECT external_id\r\n    FROM cwd_group\r\n    WHERE directory_id = 10000\r\n    GROUP BY external_id\r\n    HAVING COUNT(external_id) > 1);\r\n{code}\r\n(i) Replace {{10000}} with the ID of the AD connector.\r\n\r\n(!) Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.\r\n\r\nAfter applying the patch, manually initiate a synchronization from the directories page. This should complete as incremental. If not, please open an Atlassian Support case and attach a support zip.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3uuef:","customfield_14734":"1|i3uukv:","customfield_10651":null,"customfield_14731":"1|i3toqk:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3uukn:","customfield_12830":null,"customfield_10401":null,"summary":"Renaming an external group breaks Active Directory incremental syncing","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"195395","self":"https://jira.atlassian.com/rest/api/latest/issue/195395","key":"JRASERVER-29214","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"125561","customfield_11435":"125547","customfield_11437":"125365","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"155794","customfield_11434":"125289","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"137059","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/27790","id":"27790","name":"5.2-m01","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/26992","id":"26992","name":"5.1.1","archived":false,"released":true,"releaseDate":"2012-07-24"}],"customfield_20934":null,"issuelinks":[{"id":"317622","self":"https://jira.atlassian.com/rest/api/2/issueLink/317622","outwardIssue":{"id":"755841","key":"JRACLOUD-29214","self":"https://jira.atlassian.com/rest/api/2/issue/755841","fields":{"summary":"Average Time in Status chart doesn't work in case of multiple custom Time in status fields","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pvieira","name":"pvieira","key":"pvieira","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=32"},"displayName":"Paulo Vieira","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"151974","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pvieira","name":"pvieira","key":"pvieira","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/437ecdaa4c11cebc5a14993dbc488b1b?d=mm&s=32"},"displayName":"Paulo Vieira","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-29214/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-29214/watchers","watchCount":14,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2012-08-04T18:10:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwu8yv:","updated":"2026-07-03T04:30:17.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-29214].\n  {panel}\n\nHi team\r\n\r\n The JIRA Charting plugin uses the custom field *[CHART] Time in status* to collect and render the data for time in status charts. However, if a new custom field with the same type is created, the plugin stops working properly.\r\n\r\n Also, the plugin's documentation refers to *Time in Status* field (without [CHART]), which can be \"invoking\" the users to create it manually, reproducing the issue.\r\n\r\nRegards,\r\n\r\nPaulo Renato\r\nAtlassian Support","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwyyfz:","customfield_14734":"1|hwu7rz:","customfield_10651":null,"customfield_14731":"1|hx38fz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hww2qv:","customfield_12830":null,"customfield_10401":null,"summary":"Average Time in Status chart doesn't work in case of multiple custom Time in status fields","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Occurs in a standalone and Ondemand environment.","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"304803","self":"https://jira.atlassian.com/rest/api/latest/issue/304803","key":"JRASERVER-35616","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/38507","id":"38507","name":"6.3-OD-5","archived":false,"released":true,"releaseDate":"2014-05-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/38501","id":"38501","name":"6.2.5","archived":false,"released":true,"releaseDate":"2014-05-13"}],"resolution":null,"customfield_12930":"Testing a \"Read More\" link:\r\n=========================================\r\nPut a long comment on some issue (10 - 20 lines).\r\n\r\nNow view the acivity streams gadget i.e. on dashboard page. Find your last  \"long\" comment activity and click to \"Read more\" link. You should be redirected to issue page focused on selected comment.\r\n\r\nCheck JS console after that, there should not be any errors related to your click.\r\n\r\nTesting security vulnerabilities \r\n========================================\r\nEnable wiki markup renderer for comment field and try to inject the links (with invalid or XSS values).\r\n\r\nUse well known \\[Link|http://example.com] pattern.\r\n\r\nNow see activity stream, there should not be a link with invalid \"href\" attribute such as \"callto:1234\" or whatever you've put there.\r\n\r\n","customfield_11436":"217861","customfield_11435":"217861","customfield_11437":"217551","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"234227","customfield_11434":"217614","customfield_17933":null,"labels":["affects-cloud","affects-server","st10"],"customfield_11433":"225174","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/36834","id":"36834","name":"6.2-OD-1","archived":false,"released":true,"releaseDate":"2013-10-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/37514","id":"37514","name":"6.1.4","archived":false,"released":true,"releaseDate":"2013-11-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/37695","id":"37695","name":"6.1.5","archived":false,"released":true,"releaseDate":"2013-12-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/37824","id":"37824","name":"6.1.6","archived":false,"released":true,"releaseDate":"2014-01-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/38211","id":"38211","name":"6.1.7","archived":false,"released":true,"releaseDate":"2014-01-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/96895","id":"96895","description":"","name":"8.5.19","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/97809","id":"97809","description":"","name":"8.13.13","archived":false,"released":true,"releaseDate":"2021-11-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"}],"customfield_20934":null,"issuelinks":[{"id":"130991","self":"https://jira.atlassian.com/rest/api/2/issueLink/130991","inwardIssue":{"id":"328543","key":"JRASERVER-37900","self":"https://jira.atlassian.com/rest/api/2/issue/328543","fields":{"summary":"No \"Read More\" for you!","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"123237","self":"https://jira.atlassian.com/rest/api/2/issueLink/123237","inwardIssue":{"id":"315924","key":"JRACLOUD-66264","self":"https://jira.atlassian.com/rest/api/2/issue/315924","fields":{"summary":"Clicking the 'Read more' link in the activity stream is broken","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"116968","self":"https://jira.atlassian.com/rest/api/2/issueLink/116968","inwardIssue":{"id":"305222","key":"JRASERVER-35656","self":"https://jira.atlassian.com/rest/api/2/issue/305222","fields":{"summary":"\"Read more\" link in activity steam dashboard widget fails in On-demand Jira","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"121785","self":"https://jira.atlassian.com/rest/api/2/issueLink/121785","inwardIssue":{"id":"312256","key":"JRASERVER-36365","self":"https://jira.atlassian.com/rest/api/2/issue/312256","fields":{"summary":"\"Read More\" under activity is broken","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"134265","self":"https://jira.atlassian.com/rest/api/2/issueLink/134265","inwardIssue":{"id":"332746","key":"JRASERVER-38240","self":"https://jira.atlassian.com/rest/api/2/issue/332746","fields":{"summary":"Read more links in the activity stream on the Project summary page do not work","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"121788","self":"https://jira.atlassian.com/rest/api/2/issueLink/121788","inwardIssue":{"id":"302382","key":"JRASERVER-35338","self":"https://jira.atlassian.com/rest/api/2/issue/302382","fields":{"summary":"Long text fails to expand when \"Read More\" link is clicked in \"Activity\" tab of \"Activity\" heading.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"321418","self":"https://jira.atlassian.com/rest/api/2/issueLink/321418","outwardIssue":{"id":"772751","key":"JRACLOUD-35616","self":"https://jira.atlassian.com/rest/api/2/issue/772751","fields":{"summary":"Read more link in comment of activity stream is not working","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=775d06497cb2","name":"775d06497cb2","key":"sjacques1","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=32"},"displayName":"Sebastien Jacques","active":true,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"233164","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=775d06497cb2","name":"775d06497cb2","key":"sjacques1","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/e6f81a34d6d90cc881a58ed41d663507?d=mm&s=32"},"displayName":"Sebastien Jacques","active":true,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35616/votes","votes":57,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-35616/watchers","watchCount":86,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-11-01T15:11:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx8euf:","updated":"2026-07-03T04:30:15.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-35616].\n  {panel}\n\nUse the Activity display mode, next to All, Comments, Work Log, and History or the Activity Stream dashboard gadget.\r\nThe 'Read more' link can appear in 2 places:\r\n1. If the description of the issue is too long to display: Clicking on this will take you to the top of the current issue. *This works fine*\r\n2. If the latest comment which appears inside of a blue box is too long to display: 'Read more' looks like a link but *doesn't work* when clicked and there is no URL displayed in the browser status bar when mouse-over.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxbfrz:","customfield_14734":"1|hx8cy7:","customfield_10651":null,"customfield_14731":"1|hxf6dj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx9mzz:","customfield_12830":null,"customfield_10401":null,"summary":"Read more link in comment of activity stream is not working","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"313475","self":"https://jira.atlassian.com/rest/api/latest/issue/313475","key":"JRASERVER-36515","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"226277","customfield_11435":"226277","customfield_11437":"225947","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"241272","customfield_11434":"226015","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"233452","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/38498","id":"38498","name":"6.2.2","archived":false,"released":true,"releaseDate":"2014-04-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/38501","id":"38501","name":"6.2.5","archived":false,"released":true,"releaseDate":"2014-05-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/85496","id":"85496","description":"","name":"8.0.2","archived":false,"released":true,"releaseDate":"2019-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/106358","id":"106358","description":"","name":"9.4.14","archived":false,"released":true,"releaseDate":"2023-11-22"}],"customfield_20934":null,"issuelinks":[{"id":"192165","self":"https://jira.atlassian.com/rest/api/2/issueLink/192165","inwardIssue":{"id":"462182","key":"JRASERVER-45254","self":"https://jira.atlassian.com/rest/api/2/issue/462182","fields":{"summary":"Comments: Image is not found if File Name contains ampersand.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"321958","self":"https://jira.atlassian.com/rest/api/2/issueLink/321958","outwardIssue":{"id":"763019","key":"JRACLOUD-36515","self":"https://jira.atlassian.com/rest/api/2/issue/763019","fields":{"summary":"Unable to upload attachment if the file name has strange characters ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"190049","self":"https://jira.atlassian.com/rest/api/2/issueLink/190049","outwardIssue":{"id":"444732","key":"JRASERVER-44214","self":"https://jira.atlassian.com/rest/api/2/issue/444732","fields":{"summary":"Forward slash in Issue attachment file name causes Internal Server Error","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"123835","self":"https://jira.atlassian.com/rest/api/2/issueLink/123835","inwardIssue":{"id":"316816","key":"JRASERVER-36895","self":"https://jira.atlassian.com/rest/api/2/issue/316816","fields":{"summary":"Uploading files with a colon in the filename fails with internal server error instead of useful error message","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"(contains the invalid character '\"'\\. Please rename the file and try again\\.)","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vfatia","name":"vfatia","key":"vfatia","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vfatia&avatarId=2461088","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vfatia&avatarId=2461088","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vfatia&avatarId=2461088","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vfatia&avatarId=2461088"},"displayName":"Valter Fatia","active":false,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"241077","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vfatia","name":"vfatia","key":"vfatia","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vfatia&avatarId=2461088","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vfatia&avatarId=2461088","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vfatia&avatarId=2461088","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vfatia&avatarId=2461088"},"displayName":"Valter Fatia","active":false,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36515/votes","votes":38,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36515/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-01-14T23:48:07.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx9rpz:","updated":"2026-07-03T04:30:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-36515].\r\n{panel}\r\nh5. Summary\r\n\r\nUnable to upload attachment if the file name has special characters like / * \" etc. An error will be displayed in GUI regarding the error.\r\nh5. Steps to replicate\r\n\r\nTried uploading a file called:\r\n * \"@SaneAtlassian\" (1,880) - mcannon@atlassian.com - Atlassian Mail 2014-01-15 10-26-16*\r\n\r\nThe culprit of the warning is the double quote character \" in the file name, because after removing it the file is able to be attached.\r\nh5. Expected results\r\n\r\nFile uploads without issues\r\nh5. Actual results\r\n\r\nLog warnings are:\r\n{noformat}\r\n\"@SaneAtlassian\" (1,880) - mcannon@atlassian.com - Atlassian Mail 2014-01-15 10-26-16 contains the invalid character '\"'. Please rename the file and try again.\r\n{noformat}\r\nh5. Workaround\r\n\r\nRename the file to remove any special characters, and then re-upload the file.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxcpfj:","customfield_14734":"1|hx9ppj:","customfield_10651":null,"customfield_14731":"1|hxgauv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxaz0v:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to upload attachment if the file name has special characters ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"362572","self":"https://jira.atlassian.com/rest/api/latest/issue/362572","key":"JRASERVER-40259","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":23.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/38501","id":"38501","name":"6.2.5","archived":false,"released":true,"releaseDate":"2014-05-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/42190","id":"42190","name":"6.2.7","archived":false,"released":true,"releaseDate":"2014-06-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/45496","id":"45496","name":"6.3.6","archived":false,"released":true,"releaseDate":"2014-09-16"}],"customfield_20934":null,"issuelinks":[{"id":"156620","self":"https://jira.atlassian.com/rest/api/2/issueLink/156620","outwardIssue":{"id":"146990","key":"JRASERVER-25611","self":"https://jira.atlassian.com/rest/api/2/issue/146990","fields":{"summary":"Unable to modify group memberships for re-created users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40259/votes","votes":4,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40259/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-10-02T21:46:43.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxis2n:","updated":"2026-07-03T04:30:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Enabling Copy User on Login Can Result UserAlreadyExistsException During Directory Migration if a user logs in after the directory is created. \r\n\r\nSteps to reproduce:\r\n\r\n# Create a user in the internal JIRA directory with a name like jira1 and log in.\r\n# Create a delegated LDAP Authentication directory with the Copy User on Login option ticked, and put it at the top of the directory list.\r\n# Log back in with jira1 user.\r\n# Attempt to migrate users from Jira Internal Directory to Delegated LDAP directory, which results in the duplicate user failure shown below.\r\n\r\n{noformat}\r\nDirectory migration failed. Error message:\r\ncom.atlassian.crowd.exception.MembershipNotFoundException: The child entity <jira1> is not a member of the parent <jira-users>\r\n{noformat}\r\n\r\n*Workaround*\r\nOnce you're in the state resulting from the steps completed above—there's not an easy resolution. The following steps have been found to fix this issue *if* you have a good recent back up. \r\n\r\n- Restore from back up.\r\n- Run the following database query to clear orphaned user child ids in cwd_membership {noformat}delete from cwd_membership where child_id not in (select id from cwd_user){noformat} \r\n- Restart JIRA\r\n- Run directory migration.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxj3r3:","customfield_14734":"1|hxis3b:","customfield_10651":null,"customfield_14731":"1|hxm9xr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxis33:","customfield_12830":null,"customfield_10401":null,"summary":"UserAlreadyExistsException During Directory Migration","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"409990","self":"https://jira.atlassian.com/rest/api/latest/issue/409990","key":"JRASERVER-42436","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","pse-request","thmas-jac-check"],"customfield_11433":"9223372036854775807","customfield_10610":42.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/51895","id":"51895","name":"6.4-OD-15","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/77301","id":"77301","description":"","name":" Archived Jira Cloud","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/46590","id":"46590","name":"6.3.9","archived":false,"released":true,"releaseDate":"2014-10-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/49899","id":"49899","name":"6.3.12","archived":false,"released":true,"releaseDate":"2014-12-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/53792","id":"53792","name":"6.4.4","archived":false,"released":true,"releaseDate":"2015-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/60531","id":"60531","name":"7.0.10","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/77506","id":"77506","description":"","name":"7.2.13","archived":false,"released":true,"releaseDate":"2018-03-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/73714","id":"73714","description":"","name":"7.4.4","archived":false,"released":true,"releaseDate":"2017-09-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/80698","id":"80698","description":"","name":"7.6.8","archived":false,"released":true,"releaseDate":"2018-08-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/79095","id":"79095","description":"","name":"7.9.2","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/84990","id":"84990","description":"","name":"8.0.1","archived":false,"released":true,"releaseDate":"2019-02-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/85696","id":"85696","description":"","name":"8.2.0","archived":false,"released":true,"releaseDate":"2019-05-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/88804","id":"88804","description":"","name":"8.3.2","archived":false,"released":true,"releaseDate":"2019-08-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/92910","id":"92910","description":"","name":"8.5.9","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/92900","id":"92900","description":"","name":"8.13.1","archived":false,"released":true,"releaseDate":"2020-11-02"}],"customfield_20934":null,"issuelinks":[{"id":"228678","self":"https://jira.atlassian.com/rest/api/2/issueLink/228678","inwardIssue":{"id":"608008","key":"JRACLOUD-65062","self":"https://jira.atlassian.com/rest/api/2/issue/608008","fields":{"summary":"Bulk change shows incorrect number in Bulk Progress page when issues to change is larger than 1000","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"180489","self":"https://jira.atlassian.com/rest/api/2/issueLink/180489","inwardIssue":{"id":"432896","key":"JRASERVER-43565","self":"https://jira.atlassian.com/rest/api/2/issue/432896","fields":{"summary":"Bulk operation reports wrong number of issues","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"325698","self":"https://jira.atlassian.com/rest/api/2/issueLink/325698","outwardIssue":{"id":"764847","key":"JRACLOUD-42436","self":"https://jira.atlassian.com/rest/api/2/issue/764847","fields":{"summary":"Bulk operation showing wrong count on progress page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10841","id":"10841","name":"Bulk Operations","description":"Bulk edit, bulk delete, bulk move, bulk migration of issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsilveira","name":"jsilveira","key":"jsilveira","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsilveira&avatarId=9351768","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsilveira&avatarId=9351768","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsilveira&avatarId=9351768","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsilveira&avatarId=9351768"},"displayName":"Jaime S","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsilveira","name":"jsilveira","key":"jsilveira","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsilveira&avatarId=9351768","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsilveira&avatarId=9351768","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsilveira&avatarId=9351768","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsilveira&avatarId=9351768"},"displayName":"Jaime S","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-42436/votes","votes":129,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-42436/watchers","watchCount":115,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-03-12T21:35:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxov07:","updated":"2026-07-03T04:30:13.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|https://jira.atlassian.com/browse/JRACLOUD-42436].\r\n  {panel}\r\nh3. Summary\r\nWhen performing a bulk operation on issues, the count for the issues will be inflated by the number of sub tasks those issues have (even if the sub tasks aren't selected for the bulk operation).\r\n\r\nThis is a *display problem*, as the sub tasks themselves aren't changed (unless they were selected in the bulk operation).\r\n\r\nh3. Steps to Reproduce\r\n# Create an issue ({{TEST-1}}, and a sub task for that issue ({{TEST-2}}\r\n# Find the issue with JQL ({{KEY = TEST-1}}) and bulk edit that one issue\r\n\r\nh3. Expected Results\r\nThe message above the progress bar shows one issue is being edited.\r\n\r\nh3. Actual Results\r\nThe message above the progress bar shows the number of issues being edited plus the count of subtasks those issues have (although only the issues selected are being edited).\r\n\r\n*Bulk Operation:*\r\n!bulk.png|thumbnail! \r\n\r\n*Message:*\r\n!message.png|thumbnail! \r\n \r\nh3. Notes\r\nJira is incorrectly including the sub tasks as a part of the calculation.\r\n\r\nh3.Workaround\r\nThere is no workaround for this issue.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxp487:","customfield_14734":"1|hxov0v:","customfield_10651":null,"customfield_14731":"1|hxrtsv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxov0n:","customfield_12830":null,"customfield_10401":null,"summary":"Bulk Operations on Issues with Sub Tasks will show the wrong progress count","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"429817","self":"https://jira.atlassian.com/rest/api/latest/issue/429817","key":"JRASERVER-43381","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/49899","id":"49899","name":"6.3.12","archived":false,"released":true,"releaseDate":"2014-12-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/60465","id":"60465","name":"7.1.1","archived":false,"released":true,"releaseDate":"2016-03-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/62125","id":"62125","description":"","name":"7.1.8","archived":false,"released":true,"releaseDate":"2016-06-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/66819","id":"66819","description":"","name":"7.3.4","archived":false,"released":true,"releaseDate":"2017-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/108509","id":"108509","description":"","name":"9.12.13","archived":false,"released":true,"releaseDate":"2024-09-04"}],"customfield_20934":null,"issuelinks":[{"id":"388015","self":"https://jira.atlassian.com/rest/api/2/issueLink/388015","outwardIssue":{"id":"312542","key":"JRASERVER-36400","self":"https://jira.atlassian.com/rest/api/2/issue/312542","fields":{"summary":"As a user, I would like translated statuses to show up in the Read-only workflow popup","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=48ee737175e5","name":"48ee737175e5","key":"marko.halozan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=marko.halozan&avatarId=1625874","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=marko.halozan&avatarId=1625874","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=marko.halozan&avatarId=1625874","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=marko.halozan&avatarId=1625874"},"displayName":"Marko Haložan","active":true,"timeZone":"Europe/Vienna"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=48ee737175e5","name":"48ee737175e5","key":"marko.halozan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=marko.halozan&avatarId=1625874","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=marko.halozan&avatarId=1625874","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=marko.halozan&avatarId=1625874","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=marko.halozan&avatarId=1625874"},"displayName":"Marko Haložan","active":true,"timeZone":"Europe/Vienna"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43381/votes","votes":120,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43381/watchers","watchCount":96,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-05-14T11:47:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxrvgv:","updated":"2026-07-03T04:30:12.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nThe workflow diagram does not utilise user provided translations for issue statuses. \r\n\r\nh3. Environment\r\nJIRA Standalone instance. \r\n\r\nh3. Steps to Reproduce\r\n# Create a a new project, for example Scrum Software Project.\r\n# Create Translations for the workflow for a specific language from: *_Admin Cog_* > *Issues* > *Statuses* > *Translate Statuses*\r\n# Create an issue. \r\n# Using a user logged in using the language that the workflow statuses were translated into, access the issue.\r\n# Observe: When accessing the Workflow Diagram of an issue, the digram presents the workflow statuses in their original language. \r\n# Observe: Other parts of the UI are using the correct translated statuses (such as the issue browser).\r\n\r\nh3. Expected Results\r\nThe Workflow Diagram should display the translated status.\r\n\r\nh3. Actual Results\r\nThe user does not see the translated statuses in the Workflow diagram. \r\n\r\nh3. Notes\r\nThis was tested with a custom workflow, and a Out-of-the-box workflow (JIRA Scrum Project) in JIRA 7.1.1 with the same results. The Workflow Diagram always displayed the original workflow status when the translated status was expected.\r\n\r\nh3. Original Bug Report\r\nstates are initially created in German language and are translated via *Administration > Issue Attributes > Statuses* and option \"Translate Statuses\" in English (p1.). \r\n\r\nIf we are logged in jira with user, who has profile set to English (UK) language (p3), we are *NOT* seeing translated statuses in workflow diagram in English(UK) but in original German language (p2).\r\n\r\nNOTE: Transitions used in workflow are correct visible in English.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxs3iv:","customfield_14734":"1|hxrvhj:","customfield_10651":null,"customfield_14731":"1|hxuknr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxrvhb:","customfield_12830":null,"customfield_10401":null,"summary":"Workflow diagram states are not translated","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"558618","self":"https://jira.atlassian.com/rest/api/latest/issue/558618","key":"JRASERVER-59139","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","l1l2","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":57.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/51693","id":"51693","name":"6.4.1","archived":false,"released":true,"releaseDate":"2015-03-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/61702","id":"61702","description":"","name":"7.2.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63400","id":"63400","description":"","name":"7.2.2","archived":false,"released":true,"releaseDate":"2016-09-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/71802","id":"71802","description":"","name":"7.2.10","archived":false,"released":true,"releaseDate":"2017-07-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/70790","id":"70790","description":"","name":"7.3.6","archived":false,"released":true,"releaseDate":"2017-04-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/70805","id":"70805","description":"","name":"7.3.7","archived":false,"released":true,"releaseDate":"2017-06-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/71992","id":"71992","description":"","name":"7.3.8","archived":false,"released":true,"releaseDate":"2017-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/65334","id":"65334","description":"","name":"7.4.0","archived":false,"released":true,"releaseDate":"2017-06-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/72427","id":"72427","description":"","name":"7.4.1","archived":false,"released":true,"releaseDate":"2017-07-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/72760","id":"72760","description":"","name":"7.4.2","archived":false,"released":true,"releaseDate":"2017-07-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/72676","id":"72676","description":"","name":"7.5.0","archived":false,"released":true,"releaseDate":"2017-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/75316","id":"75316","description":"","name":"7.5.3","archived":false,"released":true,"releaseDate":"2017-11-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/77338","id":"77338","description":"","name":"7.6.3","archived":false,"released":true,"releaseDate":"2018-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/77804","id":"77804","description":"","name":"7.7.1","archived":false,"released":true,"releaseDate":"2018-01-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/79794","id":"79794","description":"","name":"7.8.4","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/79095","id":"79095","description":"","name":"7.9.2","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/78803","id":"78803","description":"","name":"7.10.0","archived":false,"released":true,"releaseDate":"2018-05-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/80197","id":"80197","description":"","name":"7.10.2","archived":false,"released":true,"releaseDate":"2018-06-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/81101","id":"81101","description":"","name":"7.11.2","archived":false,"released":true,"releaseDate":"2018-08-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/85496","id":"85496","description":"","name":"8.0.2","archived":false,"released":true,"releaseDate":"2019-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/89500","id":"89500","description":"","name":"8.5.2","archived":false,"released":true,"releaseDate":"2019-12-16"}],"customfield_20934":null,"issuelinks":[{"id":"231780","self":"https://jira.atlassian.com/rest/api/2/issueLink/231780","outwardIssue":{"id":"455510","key":"JRASERVER-44782","self":"https://jira.atlassian.com/rest/api/2/issue/455510","fields":{"summary":"Issue unable to load after attaching certain png files","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"231781","self":"https://jira.atlassian.com/rest/api/2/issueLink/231781","outwardIssue":{"id":"423834","key":"JRASERVER-43106","self":"https://jira.atlassian.com/rest/api/2/issue/423834","fields":{"summary":"Thumbnail not rendering for image","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.sun\\.imageio\\.plugins\\.png\\.PNGImageReader\\.readMetadata\\(PNGImageReader\\.java:\\d+\\)","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7a196f7b6287","name":"7a196f7b6287","key":"gushengyuan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gushengyuan&avatarId=5920878","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gushengyuan&avatarId=5920878","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gushengyuan&avatarId=5920878","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gushengyuan&avatarId=5920878"},"displayName":"Shengyuan Gu","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7a196f7b6287","name":"7a196f7b6287","key":"gushengyuan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gushengyuan&avatarId=5920878","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gushengyuan&avatarId=5920878","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gushengyuan&avatarId=5920878","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gushengyuan&avatarId=5920878"},"displayName":"Shengyuan Gu","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59139/votes","votes":113,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59139/watchers","watchCount":101,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-12-24T12:42:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy1dzb:","updated":"2026-07-03T04:30:12.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"I attached a png image, got an error while I open this bug on browser.\r\n\r\n{noformat}\r\n2015-12-24 09:20:32,153 file-attachment-store:thread-2 ERROR gushengyuan 560x67x1 i0brg2 10.9.0.11,10.14.1.85 /browse/NGA-933 [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 15702\r\njavax.imageio.IIOException: Error reading PNG metadata\r\n        at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:769)\r\n        at com.sun.imageio.plugins.png.PNGImageReader.readImage(PNGImageReader.java:1229)\r\n        at com.sun.imageio.plugins.png.PNGImageReader.read(PNGImageReader.java:1577)\r\n        at com.atlassian.core.util.thumbnail.Thumber.scaleImage(Thumber.java:231)\r\n        at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:291)\r\n        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:270)\r\n        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:252)\r\n        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:248)\r\n        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.javleRunner.run(Executors.java:62)\r\n        at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)\r\n        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)\r\n        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)\r\n        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:868)\r\n        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:145)\r\n        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:141)\r\n        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:178)\r\n        at com.atlassian.util.concurrent.Executors$DefaultSubmitter$Callab\r\n{noformat}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1i47:","customfield_14734":"1|hy1dzz:","customfield_10651":null,"customfield_14731":"1|hy357b:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy1dzr:","customfield_12830":null,"customfield_10401":null,"summary":"Failed to create thumbnail image for a png/mp4 and got an error reading PNG metadata","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"622999","self":"https://jira.atlassian.com/rest/api/latest/issue/622999","key":"JRASERVER-62234","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":38.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/60531","id":"60531","name":"7.0.10","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/62125","id":"62125","description":"","name":"7.1.8","archived":false,"released":true,"releaseDate":"2016-06-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/65334","id":"65334","description":"","name":"7.4.0","archived":false,"released":true,"releaseDate":"2017-06-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"}],"customfield_20934":null,"issuelinks":[{"id":"228672","self":"https://jira.atlassian.com/rest/api/2/issueLink/228672","outwardIssue":{"id":"312768","key":"JRASERVER-36424","self":"https://jira.atlassian.com/rest/api/2/issue/312768","fields":{"summary":"Mixed case group names breaks the connection between JIRA and LDAP for User Management","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"340978","self":"https://jira.atlassian.com/rest/api/2/issueLink/340978","outwardIssue":{"id":"193648","key":"JRASERVER-29025","self":"https://jira.atlassian.com/rest/api/2/issue/193648","fields":{"summary":"Mixed case usernames breaks the connection between JIRA and LDAP for User Management","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"367074","self":"https://jira.atlassian.com/rest/api/2/issueLink/367074","outwardIssue":{"id":"302115","key":"JRASERVER-35309","self":"https://jira.atlassian.com/rest/api/2/issue/302115","fields":{"summary":"Updating the Lower Case Output option in crowd does not affect group names in JIRA","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amasut","name":"amasut","key":"amasut","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amasut&avatarId=2465010","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amasut&avatarId=2465010","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amasut&avatarId=2465010","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amasut&avatarId=2465010"},"displayName":"Azfar Masut","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amasut","name":"amasut","key":"amasut","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amasut&avatarId=2465010","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amasut&avatarId=2465010","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amasut&avatarId=2465010","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amasut&avatarId=2465010"},"displayName":"Azfar Masut","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62234/votes","votes":52,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62234/watchers","watchCount":55,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-08-15T10:41:52.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hya5br:","updated":"2026-07-03T04:30:11.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIn the logs, the error are still thrown regarding the mixed case group names on LDAP side ([JRA-36424|https://jira.atlassian.com/browse/JRA-36424]), however, no impact on functionality wise\r\n\r\n\r\nh3. Steps to Reproduce\r\n# Add a new user from Active Directory.\r\n# Synchronise that user.\r\n# Change one of the groups the user belongs to to uppercase, e.g.: change Ninja-Superstar to ninja-superstar.\r\n# Attempt to login.\r\n\r\nh3. Expected Results\r\nThe user logs in without any worries. No logs/warning are thrown\r\n\r\nh3. Actual Results\r\nUser functionality not impacted.\r\nHowever, in logs, following are thrown and groups are not updated with name changes. \r\n\r\nThe below exception is thrown in the xxxxxxx.log file:\r\n{noformat}\r\n2016-07-28 09:33:52,402 Caesium-1-4 WARN ServiceRunner [atlassian.crowd.directory.DbCachingRemoteChangeOperations] remote group name [ JR_test ] casing differs from local group name [ JR_TEST ]. Group details will be kept updated, but the group name cannot be updated\r\n{noformat}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hya7bz:","customfield_14734":"1|hya5cn:","customfield_10651":null,"customfield_14731":"1|hyb9n3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hya5cf:","customfield_12830":null,"customfield_10401":null,"summary":"Mixed case group names on LDAP for User Management still throws error in Log","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"637115","self":"https://jira.atlassian.com/rest/api/latest/issue/637115","key":"JRASERVER-62705","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63400","id":"63400","description":"","name":"7.2.2","archived":false,"released":true,"releaseDate":"2016-09-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/103300","id":"103300","description":"","name":"8.20.15","archived":false,"released":true,"releaseDate":"2022-11-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/104337","id":"104337","description":"","name":"9.4.4","archived":false,"released":true,"releaseDate":"2023-03-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/104661","id":"104661","description":"","name":"9.4.6","archived":false,"released":true,"releaseDate":"2023-03-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/105092","id":"105092","description":"","name":"9.4.7","archived":false,"released":true,"releaseDate":"2023-04-26"}],"customfield_20934":null,"issuelinks":[{"id":"382207","self":"https://jira.atlassian.com/rest/api/2/issueLink/382207","outwardIssue":{"id":"1100325","key":"JRASERVER-68683","self":"https://jira.atlassian.com/rest/api/2/issue/1100325","fields":{"summary":"Delete Issue Link causes Error rendering 'com.atlassian.jira.jira-view-issue-plugin:linkingmodule' and some Dashboard gadgets","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=yokamoto","name":"yokamoto","key":"yokamoto","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=yokamoto&avatarId=2469997","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=yokamoto&avatarId=2469997","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=yokamoto&avatarId=2469997","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=yokamoto&avatarId=2469997"},"displayName":"Yuki Okamoto","active":false,"timeZone":"Asia/Tokyo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=yokamoto","name":"yokamoto","key":"yokamoto","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=yokamoto&avatarId=2469997","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=yokamoto&avatarId=2469997","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=yokamoto&avatarId=2469997","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=yokamoto&avatarId=2469997"},"displayName":"Yuki Okamoto","active":false,"timeZone":"Asia/Tokyo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62705/votes","votes":60,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62705/watchers","watchCount":52,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-10-06T05:24:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyc707:","updated":"2026-07-03T04:30:11.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nSome issues whose summaries include words with hyphen \"-\" didn't hit correctly when searching them.\r\n\r\nh3. Steps to Reproduce\r\n# Create the three issues with the following summaries in a project\r\n#* \"foo-bar\"\r\n#* \"foo-123\"\r\n# Search the above issues with following JQL\r\n#* {{project = \"PROJECTNAME\" and summary ~ \"bar\"}}\r\n#* {{project = \"PROJECTNAME\" and summary ~ \"123\"}}\r\n\r\nh3. Expected Results\r\nThe issue \"foo-123\" should be hit with the JQL {{project = \"PROJECTNAME\" and summary ~ \"123\"}} as \"foo-bar\" was hit with {{project = \"PROJECTNAME\" and summary ~ \"bar\"}}.\r\n\r\nh3. Actual Results\r\nNo issue was hit with the JQL {{project = \"PROJECTNAME\" and summary ~ \"123\"}}.\r\n\r\nAs [this doc|https://confluence.atlassian.com/display/JIRASOFTWARECLOUD/Search+syntax+for+text+fields] said,\r\n\r\n{quote}\r\nWhole words only\r\nJIRA cannot search for issues containing parts of words but on whole words only. The exception to this are words which are stemmed.\r\nThis limitation can also be overcome using fuzzy searches.\r\n{quote}\r\n\r\nJQL allows us to search only *whole words*. When it comes to \"foo-bar\", the each of \"foo\" and \"bar\" is handled as a *whole word*.\r\nOn the other hand, \"foo-123\" seems to be handled as only one \"whole word\" and we can't search for \"foo\" and \"123\".\r\n\r\nh3.Workaround\r\nNo workaround at this moment.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyc8tr:","customfield_14734":"1|hyc713:","customfield_10651":null,"customfield_14731":"1|hyd8d3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyc70v:","customfield_12830":null,"customfield_10401":null,"summary":"Issue search for words including hyphen \"-\" in a text field","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"661619","self":"https://jira.atlassian.com/rest/api/latest/issue/661619","key":"JRASERVER-63865","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - Critical","id":"15830","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","l1l2","performance-scalability","pse-request","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":24.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/62042","id":"62042","name":"6.4.14","archived":false,"released":true,"releaseDate":"2016-07-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/67204","id":"67204","description":"","name":"7.2.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/89490","id":"89490","name":"7.6.17","archived":true,"released":false}],"customfield_20934":null,"issuelinks":[{"id":"337575","self":"https://jira.atlassian.com/rest/api/2/issueLink/337575","inwardIssue":{"id":"674755","key":"JRASERVER-64962","self":"https://jira.atlassian.com/rest/api/2/issue/674755","fields":{"summary":"Made add users to groups more efficient","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11832","id":"11832","name":"Project Administration - Users and Roles"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":12.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63865/votes","votes":20,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63865/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-01-25T10:59:03.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyfs5j:","updated":"2026-07-03T04:30:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA is very slow or inaccessible. Almost all incoming http threads are blocked waiting for cache {{getUsersSecurityLevels}} to be populated.\r\nProblem could be caused by two factors:\r\n* Too frequent cache flush\r\n* Slow cache population\r\n\r\nh3. Environment\r\n* Large number of issue: 1M+\r\n* Large number of users: 50k+\r\n* High concurrent load: 300 request/min \r\n\r\nh3. Steps to Reproduce\r\n# TBD\r\n\r\nh3. Expected Results\r\nJIRA can handle high load\r\n\r\nh3. Actual Results\r\nJIRA is very slow. \r\nThread-dump will show that there are a lot of threads in {{java.lang.Thread.State: WAITING}} state waiting for cache.\r\n \r\nh3. Notes\r\nPlease note that *doAddUserToGroup()* or *addActorsToProjectRole()* will cause flush of the {{projectAndUserToSecurityLevelCache}} cache.\r\n\r\nMore detailed break-down from thread dump\r\n\r\n* Number of threads and state: based on Future 0000001303b43078\r\n{code:borderStyle=solid}\r\nfind ./ -name '*.td' | xargs -n 1 -I %  sh -c '/bin/echo -n %; grep -B 3 -A 20 0000001303b43078 % | grep -e java.lang.Thread.State | sed 's/prio.*//' |sort | uniq -c '\r\n.//jira_threads.1484815453.txt1.td 214    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815466.txt1.td 208    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815479.txt1.td 212    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815492.txt1.td \r\n   1    java.lang.Thread.State: RUNNABLE\r\n   211    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815505.txt1.td 191    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815518.txt1.td 178    java.lang.Thread.State: WAITING (parking)\r\n{code}\r\n* Number of threads and state with {{getUsersSecurityLevels}} method, majority of the thread doing getUsersSecurityLevels are waiting for cache. \r\n{code:borderStyle=solid}\r\nfind ./ -name '*.td' | xargs -n 1 -I %  sh -c '/bin/echo -n %; grep -B 20 com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels % | grep -e java.lang.Thread.State | sort | uniq -c '\r\n.//jira_threads.1484815453.txt1.td 295    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815466.txt1.td 295    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815479.txt1.td   1    java.lang.Thread.State: RUNNABLE\r\n 307    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815492.txt1.td   1    java.lang.Thread.State: RUNNABLE\r\n 302    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815505.txt1.td 266    java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815518.txt1.td 257    java.lang.Thread.State: WAITING (parking)\r\n{code}\r\n* Overall {{getUsersSecurityLevels}} in thread dumps (quick check):\r\n{code:borderStyle=solid}\r\ngrep -c 'com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels' *.td\r\n\r\njira_threads.1484815453.txt1.td:590\r\njira_threads.1484815466.txt1.td:590\r\njira_threads.1484815479.txt1.td:616\r\njira_threads.1484815492.txt1.td:606\r\njira_threads.1484815505.txt1.td:534\r\njira_threads.1484815518.txt1.td:516\r\n{code}\r\n\r\nExample of the thread:\r\n{code:borderStyle=solid}\r\n\"ajp-nio-8009-exec-1654\" #794541 daemon prio=5 tid=0x00007f563d925000 nid=0xd431  waiting on condition   \r\n   java.lang.Thread.State: WAITING (parking)\r\n\tat sun.misc.Unsafe.park(ZJ)V(Native Method)\r\n\t- parking to wait for  <0x0000001303b43078> (a java.util.concurrent.locks.ReentrantReadWriteLock$FairSync)\r\n\tat java.util.concurrent.locks.LockSupport.park(Ljava/lang/Object;)V(LockSupport.java:175)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.parkAndCheckInterrupt()Z(AbstractQueuedSynchronizer.java:836)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireShared(I)V(AbstractQueuedSynchronizer.java:967)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireShared(I)V(AbstractQueuedSynchronizer.java:1283)\r\n\tat java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.lock()V(ReentrantReadWriteLock.java:751)\r\n\tat com.atlassian.cache.memory.BlockingCacheLoader.load(Ljava/lang/Object;)Ljava/lang/Object;(BlockingCacheLoader.java:50)\r\n\tat com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(Ljava/lang/Object;Lcom/google/common/cache/CacheLoader;)Lcom/google/common/util/concurrent/ListenableFuture;(LocalCache.java:3573)\r\n\tat com.google.common.cache.LocalCache$Segment.loadSync(Ljava/lang/Object;ILcom/google/common/cache/LocalCache$LoadingValueReference;Lcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2350)\r\n\tat com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(Ljava/lang/Object;ILcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2313)\r\n\t- locked <0x0000001085e4a360> (a com.google.common.cache.LocalCache$StrongAccessEntry)\r\n\tat com.google.common.cache.LocalCache$Segment.get(Ljava/lang/Object;ILcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2228)\r\n\tat com.google.common.cache.LocalCache.get(Ljava/lang/Object;Lcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:3970)\r\n\tat com.google.common.cache.LocalCache.getOrLoad(Ljava/lang/Object;)Ljava/lang/Object;(LocalCache.java:3974)\r\n\tat com.google.common.cache.LocalCache$LocalManualCache.get(Ljava/lang/Object;)Ljava/lang/Object;(LocalCache.java:4834)\r\n\tat com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(Ljava/lang/Object;)Ljava/lang/Object;(DelegatingCache.java:324)\r\n\tat com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels(Lorg/ofbiz/core/entity/GenericValue;Lcom/atlassian/crowd/embedded/api/User;)Ljava/util/List;(IssueSecurityLevelManagerImpl.java:225)\r\n\tat com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels(Lcom/atlassian/jira/project/Project;Lcom/atlassian/crowd/embedded/api/User;)Ljava/util/List;(IssueSecurityLevelManagerImpl.java:272)\r\n...\r\n{code}\r\n\r\nh3.Workaround\r\n* While working on support case we identified that problem was caused by too frequent cache flush events.\r\n** Large amount of cache flush events were triggered by SOAP calls to JIRA from integration framework. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyftbz:","customfield_14734":"1|hyfs6f:","customfield_10651":null,"customfield_14731":"1|hygkhr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyfs67:","customfield_12830":null,"customfield_10401":null,"summary":"all JIRA threads are blocked waiting for cache UsersSecurityLevels","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"675524","self":"https://jira.atlassian.com/rest/api/latest/issue/675524","key":"JRASERVER-64998","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","cleanup-seos-dc","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":25.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/15793","id":"15793","name":"Java API","description":"The Java API itself as well as what is or isn't included in the jira-api module"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64998/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64998/watchers","watchCount":19,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-30T18:42:17.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhu4v:","updated":"2026-07-03T04:30:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Investigating REST API failures as described here:\r\n [https://confluence.atlassian.com/display/JIRAKB/CreateIssueMeta+returns+Duplicate+Key+error]\r\n\r\nIt was revealed certain plugins will add the same custom field to multiple tabs in JIRA's screen scheme configuration. This only becomes a problem in recent JIRA versions.\r\n\r\nCurrently it is not possible to add a field to multiple tabs in the UI or via REST\r\n\r\n \r\n\r\n*Workaround*\r\n\r\nPlease refer the documentation page for the workaround https://confluence.atlassian.com/display/JIRAKB/CreateIssueMeta+returns+Duplicate+Key+error","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyhv9z:","customfield_14734":"1|hyhu5r:","customfield_10651":null,"customfield_14731":"1|hyij3j:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyhu5j:","customfield_12830":null,"customfield_10401":null,"summary":"Prevent the same custom field from being added to multiple screen tabs in JIRA's Java API","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"974555","self":"https://jira.atlassian.com/rest/api/latest/issue/974555","key":"JRASERVER-67325","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["performance-scalability","pse-request","scalability","triaged","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":28.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66819","id":"66819","description":"","name":"7.3.4","archived":false,"released":true,"releaseDate":"2017-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/77338","id":"77338","description":"","name":"7.6.3","archived":false,"released":true,"releaseDate":"2018-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/93492","id":"93492","description":"","name":"8.13.3","archived":false,"released":true,"releaseDate":"2021-01-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/97591","id":"97591","description":"","name":"8.21.0","archived":false,"released":true,"releaseDate":"2021-11-30"},{"self":"https://jira.atlassian.com/rest/api/2/version/98791","id":"98791","description":"","name":"8.22.0","archived":false,"released":true,"releaseDate":"2022-02-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/99697","id":"99697","description":"","name":"8.22.2","archived":false,"released":true,"releaseDate":"2022-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/97891","id":"97891","description":"","name":"9.0.0","archived":false,"released":true,"releaseDate":"2022-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/105807","id":"105807","description":"","name":"9.12.0","archived":false,"released":true,"releaseDate":"2023-10-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/108025","id":"108025","description":"","name":"9.17.0","archived":false,"released":true,"releaseDate":"2024-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/109301","id":"109301","description":"","name":"10.3.0","archived":false,"released":true,"releaseDate":"2024-12-05"}],"customfield_20934":null,"issuelinks":[{"id":"367319","self":"https://jira.atlassian.com/rest/api/2/issueLink/367319","inwardIssue":{"id":"974946","key":"JRASERVER-67331","self":"https://jira.atlassian.com/rest/api/2/issue/974946","fields":{"summary":"View Screens page load slow when there are many screens and workflows","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"506937","self":"https://jira.atlassian.com/rest/api/2/issueLink/506937","inwardIssue":{"id":"1120238","key":"JRASERVER-68869","self":"https://jira.atlassian.com/rest/api/2/issue/1120238","fields":{"summary":"Having pagination option for configuration page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67325/votes","votes":29,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67325/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-05-18T02:05:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hze9br:","updated":"2026-07-03T04:30:08.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIt can take a really long time to when trying to open the Workflow page at {{/secure/admin/workflows/ListWorkflows.jspa}}. Having a total of 3500 workflows including draft workflows can take up to 7 minutes to load the page.\r\n\r\nh3. Environment\r\n* 3500+ workflows\r\n\r\nh3. Steps to Reproduce\r\n# Create 3500 workflows using [Data generator for Jira|https://marketplace.atlassian.com/apps/1210725/data-generator-for-jira?hosting=server&tab=overview]\r\n# Open {{/secure/admin/workflows/ListWorkflows.jspa}}\r\n\r\nh3. Expected Results\r\nThe Workflow page load fast\r\n\r\nh3. Actual Results\r\nThe Workflow page took a long time to load\r\n\r\nThread dumps will show traces of Jira trying to {{convertXMLtoWorkflowDescriptor}}\r\n{noformat}\r\n\"https-jsse-nio-8443-exec-37 uri:/jira/secure/admin/views/workflow/listworkflows.jsp username:XXXXXXX\" #4430 daemon prio=5 os_prio=0 tid=0x00007fc0100ec800 nid=0x683b runnable [0x00007fbe2041e000]\r\n   java.lang.Thread.State: RUNNABLE\r\n\tat java.lang.Throwable.fillInStackTrace(Native Method)\r\n\tat java.lang.Throwable.fillInStackTrace(Throwable.java:783)\r\n\t- locked <0x00007fcad02a1b70> (a java.lang.NumberFormatException)\r\n\t.....\r\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:79)\r\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:47)\r\n\tat com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:198)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.convertXMLtoWorkflowDescriptor(CachingDraftWorkflowStore.java:104)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.getJiraDraftWorkflow(CachingDraftWorkflowStore.java:113)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.getDraftWorkflow(CachingDraftWorkflowStore.java:52)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getDraftWorkflow(OSWorkflowManager.java:227)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflowsIncludingDrafts(OSWorkflowManager.java:136)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getDraftWorkflows(ListWorkflows.java:207)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getDraftFor(ListWorkflows.java:141)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getLastModifiedDateForDraft(ListWorkflows.java:150)\r\n\t.....\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fproperty_005f5(listworkflows_jsp.java:1874)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fparam_005f1(listworkflows_jsp.java:1846)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005ftext_005f18(listworkflows_jsp.java:1755)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fif_005f6(listworkflows_jsp.java:1719)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspService(listworkflows_jsp.java:349)\r\n\t......{noformat}\r\n \r\nh3. Notes\r\n{{getDraftWorkflows}} method is not loading _only_ draft workflows but loading _all_ the workflows including drafts.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hze9of:","customfield_14734":"1|hze9cn:","customfield_10651":null,"customfield_14731":"1|hzege7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hze9cn:","customfield_12830":null,"customfield_10401":null,"summary":"View Workflow page load slow when there are many workflows","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1001628","self":"https://jira.atlassian.com/rest/api/latest/issue/1001628","key":"JRASERVER-67662","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.1,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/78803","id":"78803","description":"","name":"7.10.0","archived":false,"released":true,"releaseDate":"2018-05-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/84993","id":"84993","description":"","name":"8.0.0-beta","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/105092","id":"105092","description":"","name":"9.4.7","archived":false,"released":true,"releaseDate":"2023-04-26"}],"customfield_20934":null,"issuelinks":[{"id":"548223","self":"https://jira.atlassian.com/rest/api/2/issueLink/548223","inwardIssue":{"id":"2112261","key":"JRASERVER-79211","self":"https://jira.atlassian.com/rest/api/2/issue/2112261","fields":{"summary":"Users without Bulk Change permission could still attempt to perform an update","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10020","name":"Blocker","inward":"is blocked by","outward":"blocks","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10020"}},{"id":"383361","self":"https://jira.atlassian.com/rest/api/2/issueLink/383361","inwardIssue":{"id":"1000511","key":"JRASERVER-67632","self":"https://jira.atlassian.com/rest/api/2/issue/1000511","fields":{"summary":"NPE when doing Sub-Tasks \"Bulk Operation\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10841","id":"10841","name":"Bulk Operations","description":"Bulk edit, bulk delete, bulk move, bulk migration of issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imazuki","name":"imazuki","key":"imazuki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imazuki&avatarId=4032279","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imazuki&avatarId=4032279","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imazuki&avatarId=4032279","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imazuki&avatarId=4032279"},"displayName":"Irfan Mazli Mazuki","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imazuki","name":"imazuki","key":"imazuki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imazuki&avatarId=4032279","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imazuki&avatarId=4032279","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imazuki&avatarId=4032279","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imazuki&avatarId=4032279"},"displayName":"Irfan Mazli Mazuki","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67662/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67662/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-07-25T15:51:59.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzhamv:","updated":"2026-07-03T04:30:07.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen a user does not have the 'Bulk Change' Global Permission, they are still able to see the 'Bulk Operation' for sub-task. They can click on it and continue with the bulk operations. Only after the confirmation screen, the user will face Error 404 and the bulk operation will be dropped.\r\n\r\n !Sub-task.png|thumbnail! \r\n\r\nh3. Steps to reproduce the issue\r\n # Login with a normal jira user account.\r\n # Create a parent issue.\r\n # Create two subtasks under the parent issue.\r\n # Logout and login with Admin account and remove the jira user account from 'Bulk Change' Global Permission\r\n # Logout and login with a normal jira user account and open the parent issue.\r\n # At the \"Sub-Tasks\" option, click the Triple Dot and select \"Bulk Operation\"\r\n # Select the two sub-tasks and proceed to click next.\r\n\r\nIn the logs, we can see the following errors:\r\n{code:java}\r\n2023-07-13 11:33:57,291+0000 http-nio-8080-exec-29 url: /internal-error ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=f752d0bc-8bf7-4077-a45a-97bcdbd7e4e1, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException\r\n    \tat com.atlassian.jira.web.action.issue.bulkedit.BulkEdit1.lambda$getQuery$1(BulkEdit1.java:274) [classes/:?]\r\n    \tat java.base/java.util.Optional.orElseGet(Optional.java:369) [?:?]\r\n    \tat com.atlassian.jira.web.action.issue.bulkedit.BulkEdit1.getQuery(BulkEdit1.java:274) [classes/:?]\r\n    \tat com.atlassian.jira.web.action.issue.bulkedit.BulkEdit1.doValidation(BulkEdit1.java:111) [classes/:?]\r\n    \tat webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-31.jar:?]\r\n    \tat webwork.action.ActionSupport.execute(ActionSupport.java:162) [webwork-1.4-atlassian-31.jar:?]\r\n    \tat com.atlassian.jira.web.action.JiraWebActionSupport.execute(JiraWebActionSupport.java:1364) [jira-api-9.4.7.jar:?]\r\n    \tat webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-31.jar:?]\r\n...\r\n    , referer=https://JIRA-URL/issue/bulkedit/BulkEdit1!default.jspa?reset=true&searchParent=SC-1, servletErrorMessage=}\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nThe 'Bulk Operation' should be hidden from the screen if the user does not have sufficient permission.\r\nh3. Actual Results\r\n\r\nThe 'Bulk Operation' is still visible despite user not having sufficient permission for the action.\r\nh3. Workaround\r\n * Grant the 'Bulk Change' global permission to the user (if the user is eligible to do the bulk action)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzhawn:","customfield_14734":"1|hzhanr:","customfield_10651":null,"customfield_14731":"1|hzheov:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzhanr:","customfield_12830":null,"customfield_10401":null,"summary":"Users without 'Bulk Change' Global Permission can see 'Bulk Operation' option for sub-task","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1091029","self":"https://jira.atlassian.com/rest/api/latest/issue/1091029","key":"JRASERVER-68477","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","triaged"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/76590","id":"76590","description":"","name":"7.6.1","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/79794","id":"79794","description":"","name":"7.8.4","archived":false,"released":true,"releaseDate":"2018-05-09"}],"customfield_20934":null,"issuelinks":[{"id":"387654","self":"https://jira.atlassian.com/rest/api/2/issueLink/387654","outwardIssue":{"id":"1144493","key":"JRASERVER-69114","self":"https://jira.atlassian.com/rest/api/2/issue/1144493","fields":{"summary":"Provide cluster lock mechanism that can be used with one-off lock names","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"387652","self":"https://jira.atlassian.com/rest/api/2/issueLink/387652","inwardIssue":{"id":"1144486","key":"JRASERVER-69113","self":"https://jira.atlassian.com/rest/api/2/issue/1144486","fields":{"summary":"JiraDashboardStateStoreManager leave left-over rows in 'clusterlockstatus' table.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"385088","self":"https://jira.atlassian.com/rest/api/2/issueLink/385088","outwardIssue":{"id":"905821","key":"JRASERVER-66597","self":"https://jira.atlassian.com/rest/api/2/issue/905821","fields":{"summary":"JIRA DC might lose Cluster lock due database connectivity problems","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mkarlsson","name":"mkarlsson","key":"mkarlsson","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mkarlsson&avatarId=5817118","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mkarlsson&avatarId=5817118","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mkarlsson&avatarId=5817118","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mkarlsson&avatarId=5817118"},"displayName":"Magnus Karlsson","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mkarlsson","name":"mkarlsson","key":"mkarlsson","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mkarlsson&avatarId=5817118","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mkarlsson&avatarId=5817118","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mkarlsson&avatarId=5817118","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mkarlsson&avatarId=5817118"},"displayName":"Magnus Karlsson","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68477/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68477/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-11-21T15:45:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzsllr:","updated":"2026-07-03T04:30:07.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Summary*\r\n When deleting something in a workflow scheme on Jira Data Center, the entry in the 'clusterlockstatus' table remains left behind. The 'locked_by_node' for that row will be empty, but they pile up in large numbers.\r\n\r\n*Environment*\r\n Jira Data Center 7.6.1/7.8.4 with two nodes\r\n Postgres 9.3
\r\nh2. *Steps to Reproduce*\r\n\r\n+*Scenario A, delete a workflow scheme*+\r\n 1. Delete a workflow scheme.\r\n 2. Once deleted, the 'clusterlockstatus' table will have a new entry like the example below (trailing number is corresponding to 'id' in 'workflowscheme' table.)\r\n{noformat}\r\n  id   |                                              lock_name                                               | locked_by_node |  update_time  \r\n-------+------------------------------------------------------------------------------------------------------+----------------+---------------\r\n 10505 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_SCHEME_10102          |                | 1542810654292\r\n{noformat}\r\n3. Repeat step 1 and another entry will be there (and so on).\r\n{noformat}\r\n  id   |                                              lock_name                                               | locked_by_node |  update_time  \r\n-------+------------------------------------------------------------------------------------------------------+----------------+---------------\r\n 10505 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_SCHEME_10102          |                | 1542810654292\r\n 10506 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_SCHEME_10101          |                | 1542810700419\r\n{noformat}\r\n+*Scenario B, changing the associated issue types*+\r\n Edit a workflow scheme and add or remove an issue type.\r\n\r\nAdding issue type to workflow scheme, 2 new rows added.\r\n{noformat}\r\n 10517 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10108                |                | 1542812132748\r\n 10518 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10109                |                | 1542812132763\r\n(67 rows)\r\n{noformat}\r\nRemoving issue type from workflow scheme, 3 new rows added.\r\n{noformat}\r\n 10519 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10110                |                | 1542812218880\r\n 10520 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10111                |                | 1542812218891\r\n 10521 | com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10112                |                | 1542812218904\r\n(70 rows)\r\n{noformat}\r\n(trailing number corresponding to 'id' in 'workflowschemeentity')\r\n\r\n \r\n\r\n*Expected Results*\r\n Once the operation is done, the entry in the 'clusterlockstatus' should be removed.
\r\n\r\n*Actual Results*\r\n 'lock_name' entries like \"com.atlassian.jira.workflow.DefaultWorkflowSchemeManager$WorkflowAction.DELETE_ENTITY_10105\" pile up in the 'clusterlockstatus' table. \r\n One customer had over 8000 of them.\r\n\r\n*Note*\r\nCaused by JRASERVER-69114\r\n\r\n*Workaround*\r\n 
If necessary, delete the unnecessary 'lock_name' entries manually.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzslpj:","customfield_14734":"1|hzslmn:","customfield_10651":null,"customfield_14731":"1|hzsndb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzslmn:","customfield_12830":null,"customfield_10401":null,"summary":"Workflow scheme actions leave left-over rows in 'clusterlockstatus' table.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1877033","self":"https://jira.atlassian.com/rest/api/latest/issue/1877033","key":"JRASERVER-73889","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/99495","id":"99495","description":"","name":"8.20.8","archived":false,"released":true,"releaseDate":"2022-04-20"}],"customfield_20934":null,"issuelinks":[{"id":"467072","self":"https://jira.atlassian.com/rest/api/2/issueLink/467072","outwardIssue":{"id":"1823515","key":"JRASERVER-72963","self":"https://jira.atlassian.com/rest/api/2/issue/1823515","fields":{"summary":"Logs of usage of RequestCache without context from the com.atlassian.jira.cache.request.RequestCacheRecorderImpl package in the logs","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10301","name":"Split","inward":"was split into","outward":"was split from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10301"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46110","id":"46110","name":"Data Center - Other"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kcichy","name":"kcichy","key":"kcichy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kcichy&avatarId=5823370","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kcichy&avatarId=5823370","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kcichy&avatarId=5823370","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kcichy&avatarId=5823370"},"displayName":"Kamil Cichy","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kcichy","name":"kcichy","key":"kcichy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kcichy&avatarId=5823370","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kcichy&avatarId=5823370","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kcichy&avatarId=5823370","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kcichy&avatarId=5823370"},"displayName":"Kamil Cichy","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73889/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73889/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-06-07T17:48:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3gedj:","updated":"2026-07-03T04:30:06.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\n{{JiraApplicationAccess}} uses {{RequestCache}} outside of a context.\r\n\r\nSee JRASERVER-72963#comment-3059444 for more details.\r\n\r\n*(i) Note* There is a whole family of \"Invalid use of RequestCache by thread...\" issues, one per thread. [Find the one you need|https://jira.atlassian.com/issues/?jql=summary%20~%20%22%5C%22Invalid%20use%20of%20RequestCache%20by%20thread%5C%22%22] or file a new one.\r\nh3. Steps to Reproduce\r\n\r\nExact steps are unknown. Start Jira and after some time this error might be logged.\r\nh3. Expected Results\r\n\r\n{{RequestCache}} is used inside a context and no error is logged.\r\nh3. Actual Results\r\n\r\n{{RequestCache}} is used outside of a context, which risks an incorrect cache behaviour.\r\n\r\nThe following error appears in {{atlassian-jira.log}} file:\r\n{noformat}\r\nInvalid use of RequestCache by thread: UpmScheduler.Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details. This message will be logged once per thread. This ERROR should be fixed on the caller side (check the stack-trace or thread-name) as it is causing inconsistent data. java.lang.Throwable\r\n    at com.atlassian.jira.cache.request.RequestCacheRecorderImpl.errorLogOOCThreadUsage(RequestCacheRecorderImpl.java:32)\r\n    at com.atlassian.jira.cache.request.RequestCacheRecorderImpl.recordRequestCacheOOCUsage(RequestCacheRecorderImpl.java:25)\r\n    at com.atlassian.jira.cache.request.RequestCacheImpl.get(RequestCacheImpl.java:47)\r\n    at com.atlassian.jira.transaction.RequestLocalTransactionRunnableQueueFactoryImpl.getRunnablesQueue(RequestLocalTransactionRunnableQueueFactoryImpl.java:21)\r\n    at com.atlassian.jira.transaction.TransactionSupportImpl.begin(TransactionSupportImpl.java:30)\r\n    at com.atlassian.jira.transaction.Txn.begin(Txn.java:17)\r\n    at com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction.withTransaction(DefaultOfBizTransaction.java:26)\r\n    at com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction.withTransaction(DefaultOfBizTransaction.java:42)\r\n    at com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransactionManager.withTransaction(DefaultOfBizTransactionManager.java:9)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.readUsersInGroupsExcluding(DefaultApplicationRoleManager.java:1118)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.readUsersInGroups(DefaultApplicationRoleManager.java:1090)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.countCoreUsers(DefaultApplicationRoleManager.java:1002)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.countApplicationUsers(DefaultApplicationRoleManager.java:966)\r\n    at io.atlassian.fugue.Option.map(Option.java:259)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.lambda$new$1(DefaultApplicationRoleManager.java:203)\r\n    at com.atlassian.cache.memory.MemoryCacheManager$2.load(MemoryCacheManager.java:192)\r\n    at com.atlassian.cache.memory.DelegatingCache.lambda$get$0(DelegatingCache.java:163)\r\n    at com.atlassian.cache.memory.DelegatingCache.lambda$get$1(DelegatingCache.java:191)\r\n    at com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4876)\r\n    at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3528)\r\n    at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2277)\r\n    at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2154)\r\n    at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2044)\r\n    at com.google.common.cache.LocalCache.get(LocalCache.java:3952)\r\n    at com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4871)\r\n    at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:178)\r\n    at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:163)\r\n    at com.atlassian.jira.cache.serialcheck.SerializationCheckedCache.get(SerializationCheckedCache.java:48)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.lambda$getUserCountCurrentValue$19(DefaultApplicationRoleManager.java:603)\r\n    at io.atlassian.fugue.Option$Some.fold(Option.java:444)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.getUserCountCurrentValue(DefaultApplicationRoleManager.java:601)\r\n    at com.atlassian.jira.application.DefaultApplicationRoleManager.getUserCountAsync(DefaultApplicationRoleManager.java:594)\r\n    at com.atlassian.jira.application.ApplicationAuthorizationServiceImpl.getUserCount(ApplicationAuthorizationServiceImpl.java:95)\r\n    at com.atlassian.jira.application.JiraApplicationAccess.getActiveUserCount(JiraApplicationAccess.java:54)\r\n    at com.atlassian.upm.core.impl.UpmAppManagerImpl$3.apply(UpmAppManagerImpl.java:147)\r\n    at com.atlassian.upm.core.impl.UpmAppManagerImpl$3.apply(UpmAppManagerImpl.java:144)\r\n    at com.atlassian.upm.core.impl.UpmAppManagerImpl$1.apply(UpmAppManagerImpl.java:111)\r\n    at com.atlassian.upm.core.impl.UpmAppManagerImpl$1.apply(UpmAppManagerImpl.java:107)\r\n    at com.atlassian.upm.api.util.Option$Some.fold(Option.java:169)\r\n    at com.atlassian.upm.api.util.Option.flatMap(Option.java:114)\r\n    at com.atlassian.upm.core.impl.UpmAppManagerImpl.getApplication(UpmAppManagerImpl.java:90)\r\n    at com.atlassian.upm.topology.InstanceTopologyFactoryImpl.buildProducts(InstanceTopologyFactoryImpl.java:136)\r\n    at com.atlassian.upm.topology.InstanceTopologyFactoryImpl.generateTopology(InstanceTopologyFactoryImpl.java:102)\r\n    at com.atlassian.upm.topology.InstanceTopologyServiceImpl.sendInstanceTopologyData(InstanceTopologyServiceImpl.java:63)\r\n    at com.atlassian.upm.schedule.InstanceTopologyJob.executeInternal(InstanceTopologyJob.java:63)\r\n    at com.atlassian.upm.schedule.AbstractUpmScheduledJob.execute(AbstractUpmScheduledJob.java:66)\r\n    at com.atlassian.upm.schedule.UpmSchedulerImpl.lambda$initiallySchedule$2(UpmSchedulerImpl.java:236)\r\n    at com.atlassian.upm.schedule.UpmSchedulerImpl.lambda$null$0(UpmSchedulerImpl.java:178)\r\n    at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)\r\n    at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:50)\r\n...\r\n    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n...\r\n    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:130)\r\n...\r\n    at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)\r\n...\r\n    at com.atlassian.upm.schedule.UpmSchedulerImpl.lambda$triggerRunnable$1(UpmSchedulerImpl.java:177)\r\n    at com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable.run(ThreadLocalDelegateRunnable.java:34)\r\n...{noformat}\r\nh3. Workaround\r\n\r\nNo workaround is required. This message will be logged only once for this thread.\r\n\r\nIt is advised not to turn off logging for {{RequestCacheRecorderImpl}} to avoid losing insight into this problem.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3ge8f:","customfield_14734":"1|i3geev:","customfield_10651":null,"customfield_14731":"1|i3fj3r:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3geen:","customfield_12830":null,"customfield_10401":null,"summary":"Invalid use of RequestCache by thread: UpmScheduler (JiraApplicationAccess)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"267179","self":"https://jira.atlassian.com/rest/api/latest/issue/267179","key":"JRASERVER-32230","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"180771","customfield_11435":"180771","customfield_11437":"180502","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"205457","customfield_11434":"180453","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"188251","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/24490","id":"24490","name":"5.0.1","archived":false,"released":true,"releaseDate":"2012-03-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"}],"customfield_20934":null,"issuelinks":[{"id":"437084","self":"https://jira.atlassian.com/rest/api/2/issueLink/437084","inwardIssue":{"id":"1745809","key":"JRACLOUD-76362","self":"https://jira.atlassian.com/rest/api/2/issue/1745809","fields":{"summary":"Workflow step property jira.permission.create has no effect","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"},{"self":"https://jira.atlassian.com/rest/api/2/component/10321","id":"10321","name":"Project Administration - Permissions","description":"Permissions related security problems and enhancements"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rtandon%40atlassian.com","name":"rtandon@atlassian.com","key":"rtandon@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rtandon%40atlassian.com&avatarId=5784264","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rtandon%40atlassian.com&avatarId=5784264","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rtandon%40atlassian.com&avatarId=5784264","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rtandon%40atlassian.com&avatarId=5784264"},"displayName":"Ruchi Tandon","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"199924","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rtandon%40atlassian.com","name":"rtandon@atlassian.com","key":"rtandon@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rtandon%40atlassian.com&avatarId=5784264","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rtandon%40atlassian.com&avatarId=5784264","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rtandon%40atlassian.com&avatarId=5784264","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rtandon%40atlassian.com&avatarId=5784264"},"displayName":"Ruchi Tandon","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-32230/votes","votes":19,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-32230/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-03-21T10:12:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx2daf:","updated":"2026-07-03T04:30:04.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"In one of the workflow steps (e.g. status Open) the workflow step property key \"jira.permission.create\" has been set to the value \"denied\".\r\n\r\nHowever, when you browse to an issue which has been set to this status, then it is still possible to create a sub-task by accessing more actions->create sub-task.\r\n\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx5zdj:","customfield_14734":"1|hx2bnb:","customfield_10651":null,"customfield_14731":"1|hxagf3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx3myn:","customfield_12830":null,"customfield_10401":null,"summary":"Workflow step property jira.permission.create has no effect","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"379007","self":"https://jira.atlassian.com/rest/api/latest/issue/379007","key":"JRASERVER-41005","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/48694","id":"48694","name":"6.3.10","archived":false,"released":true,"releaseDate":"2014-11-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/67204","id":"67204","description":"","name":"7.2.9","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchua","name":"dchua","key":"dchua","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchua&avatarId=2465764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchua&avatarId=2465764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchua&avatarId=2465764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchua&avatarId=2465764"},"displayName":"Daryl Chuah","active":false,"timeZone":"Asia/Shanghai"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchua","name":"dchua","key":"dchua","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchua&avatarId=2465764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchua&avatarId=2465764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchua&avatarId=2465764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchua&avatarId=2465764"},"displayName":"Daryl Chuah","active":false,"timeZone":"Asia/Shanghai"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41005/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41005/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-11-24T15:08:32.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxkj0f:","updated":"2026-07-03T04:30:03.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Basically, is the same as https://jira.atlassian.com/browse/JRA-31774\r\n\r\nWhen JQL consist of more than 6000 characters in *Google Chrome* or *Mozilla Firefox*, it will show the following error:\r\n{panel}\r\nError occurred communicating with the server. Please reload the page and try again.\r\n{panel}\r\n\r\nOn *Internet Explorer* and *Microsoft Edge*, it does not show any error message from the user interface. However, if you pull up the _F12 Developer Tools_, you will find it returns error message \"{{jqlTooComplex}}\" under the response body.\r\n\r\nh4. Work Around\r\n\r\nBreak down the main JQL filter into smaller chunks of JQL filters e.g. filter in (\"Filter 1\", \"Filter 2\").\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxktsf:","customfield_14734":"1|hxkj13:","customfield_10651":null,"customfield_14731":"1|hxnuzz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxkj0v:","customfield_12830":null,"customfield_10401":null,"summary":"JQL limitation (6000 character limitation)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"383798","self":"https://jira.atlassian.com/rest/api/latest/issue/383798","key":"JRASERVER-41199","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":31.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[],"customfield_20934":null,"issuelinks":[{"id":"324871","self":"https://jira.atlassian.com/rest/api/2/issueLink/324871","outwardIssue":{"id":"755062","key":"MIG-372","self":"https://jira.atlassian.com/rest/api/2/issue/755062","fields":{"summary":"JIRA keeps dead links to Confluence pages after migration and space import","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10123","id":"10123","name":"Import / Export [Deprecated]","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrobison1","name":"jrobison1","key":"jrobison1","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrobison1&avatarId=2482020","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrobison1&avatarId=2482020","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrobison1&avatarId=2482020","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrobison1&avatarId=2482020"},"displayName":"JordanA","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrobison1","name":"jrobison1","key":"jrobison1","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrobison1&avatarId=2482020","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrobison1&avatarId=2482020","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrobison1&avatarId=2482020","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrobison1&avatarId=2482020"},"displayName":"JordanA","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41199/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41199/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-12-09T21:30:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxkzmn:","updated":"2026-07-03T04:30:02.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-41199].\n  {panel}\n\nh3. Symptoms\r\n\r\nAfter a migration, a full JIRA export is imported into a new instance, which means Confluence must be imported space by space.\r\n\r\nAny existing links on JIRA tickets to Confluence pages (_Mentioned In_ links) are still to the old page ID so will not load.                                     \r\n\r\nh3. Testing\r\n\r\n*First Approach*\r\n\r\nI imported customer JIRA and Connie data and my dev instance (https://adiallo.jira-dev.com) and was able to reproduce the issue. In the JIRA issue, I was seeing the  *Page Failed to load* under the *Issue Links* opposite the *mentioned in* option. That's the same way the customer is seeing it.\r\n\r\n*Second Approach*\r\n\r\n# I created a JIRA issue in another dev instance (https://stan.jira-dev.com/browse/BUR-5) and mentioned in and connie page (https://stan.jira-dev.com/wiki/display/ds/M%2Cz%3E%2Cxz%3Exz) and the display was fine from both side. \r\n# I exported JIRA and Connie from https://stan.jira-dev.com and imported it into: https://adiallo.jira-dev.com.\r\n# After a successful import and reindex, booommm the same error appear in the JIRA Issue (https://adiallo.jira-dev.com/browse/BUR-5): *Page Failed to load* and from connie side it throws: *JIRA Issues Macro: Unable to locate JIRA server for this macro. It may be due to Application Link configuration*.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxlabj:","customfield_14734":"1|hxkznb:","customfield_10651":null,"customfield_14731":"1|hxoa3z:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxkzn3:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA keeps dead links to Confluence pages after migration and space import","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"385705","self":"https://jira.atlassian.com/rest/api/latest/issue/385705","key":"JRASERVER-41282","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":24.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/44909","id":"44909","name":"6.3.4","archived":false,"released":true,"releaseDate":"2014-08-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/54307","id":"54307","name":"6.4.6","archived":false,"released":true,"releaseDate":"2015-06-09"}],"customfield_20934":null,"issuelinks":[{"id":"417716","self":"https://jira.atlassian.com/rest/api/2/issueLink/417716","inwardIssue":{"id":"635515","key":"JRASERVER-64700","self":"https://jira.atlassian.com/rest/api/2/issue/635515","fields":{"summary":"Import Issues from CSV only works for choice fields that are configured for global issue types","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44190","id":"44190","name":"Jira Importers Plugin"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kgrier","name":"kgrier","key":"kgrier","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kgrier&avatarId=5818623","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kgrier&avatarId=5818623","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kgrier&avatarId=5818623","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kgrier&avatarId=5818623"},"displayName":"kitkat","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kgrier","name":"kgrier","key":"kgrier","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kgrier&avatarId=5818623","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kgrier&avatarId=5818623","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kgrier&avatarId=5818623","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kgrier&avatarId=5818623"},"displayName":"kitkat","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41282/votes","votes":58,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41282/watchers","watchCount":42,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-12-16T23:04:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxla3z:","updated":"2026-07-03T04:30:02.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"# Create a custom field with a choice type. I tested with the Checkboxes and the Select List (single choice) type fields. I tested this issue with a Text Field type (multi line), and it didn't work.\r\n# Set the field up to use only certain Issue Types. Just make sure that the type you choose also has the same type included in your CSV file. My field type utilized the Bug Issue Type. I tested with one, two, and three different types chosen at once. I reproduced each time.\r\n# Have a CSV file with all the necessary fields to achieve an import cleanly. Just make sure there's a column for the custom field you just created.\r\n# Map the fields.\r\n# Instead of choosing the \"Begin Import\" button, you can choose \"Validate\".\r\n# When you do, you should receive an error like this one:\r\n{code}\r\nCannot add custom field value: null\r\nThe value [ {null=CustomValue} ] can't be added to the Custom Field [ CustomField ]. The value [ {null=CustomValue} ] can't be found or is in the incorrect format\r\n{code}\r\n\r\nWorkaround:\r\nInstead of choosing an Issue Type for the field configuration scheme when you configure the field, choose \"Any issue type\".","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxlkpr:","customfield_14734":"1|hxla4n:","customfield_10651":null,"customfield_14731":"1|hxojg7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxla4f:","customfield_12830":null,"customfield_10401":null,"summary":"Import Issues from CSV only works for choice fields that are configured for global issue types","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"414854","self":"https://jira.atlassian.com/rest/api/latest/issue/414854","key":"JRASERVER-42668","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","bb58-entry","jira-run","logging","pse-request","whl-fy24q3"],"customfield_11433":"9223372036854775807","customfield_10610":103.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/50826","id":"50826","name":"6.3.15","archived":false,"released":true,"releaseDate":"2015-02-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/53499","id":"53499","name":"6.4.2","archived":false,"released":true,"releaseDate":"2015-04-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/54307","id":"54307","name":"6.4.6","archived":false,"released":true,"releaseDate":"2015-06-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/54892","id":"54892","name":"6.4.8","archived":false,"released":true,"releaseDate":"2015-07-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/55292","id":"55292","name":"6.4.10","archived":false,"released":true,"releaseDate":"2015-08-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/63303","id":"63303","name":"7.0.11","archived":false,"released":true,"releaseDate":"2016-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/63206","id":"63206","description":"","name":"7.2.1","archived":false,"released":true,"releaseDate":"2016-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/75316","id":"75316","description":"","name":"7.5.3","archived":false,"released":true,"releaseDate":"2017-11-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/78107","id":"78107","description":"","name":"7.9.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/94594","id":"94594","description":"","name":"8.16.0","archived":false,"released":true,"releaseDate":"2021-03-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/94611","id":"94611","description":"","name":"8.16.1","archived":false,"released":true,"releaseDate":"2021-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/101716","id":"101716","description":"","name":"8.20.12","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/106358","id":"106358","description":"","name":"9.4.14","archived":false,"released":true,"releaseDate":"2023-11-22"}],"customfield_20934":null,"issuelinks":[{"id":"325837","self":"https://jira.atlassian.com/rest/api/2/issueLink/325837","outwardIssue":{"id":"766527","key":"JRACLOUD-42668","self":"https://jira.atlassian.com/rest/api/2/issue/766527","fields":{"summary":"An mp4 attachment causes an error in the logs despite playing fine in the browser","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"220646","self":"https://jira.atlassian.com/rest/api/2/issueLink/220646","outwardIssue":{"id":"595593","key":"JRASERVER-60846","self":"https://jira.atlassian.com/rest/api/2/issue/595593","fields":{"summary":"JIRA won't play video attached in Chrome","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.jira\\.issue\\.attachment\\.AttachmentReadException: com\\.atlassian\\.jira\\.exception\\.DataAccessException: ClientAbortException","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-42668/votes","votes":103,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-42668/watchers","watchCount":106,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-03-27T21:27:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxpm7z:","updated":"2026-07-03T04:30:01.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-42668].\n  {panel}\n\nh3. Summary\r\nThis is a logging bug. There seems to be no functional problem from the UI side.\r\n\r\nWhen clicking on an mp4 attachment, it will play the video in the web browser with no indication of any problem, but JIRA logs a {{ClientAbortException}}.\r\n* This doesn't seem to happen for small files that are less than 1 MB (rought estimate)\r\n* For files that are a couple MB in size, it happens upon first request, but not after. I believe this is because of caching\r\n* I've been able to always reproduce this with larger files of great than a couple hundred MB\r\n\r\nh3. Environment\r\nReproducible on the browsers below: \r\n- Chrome 42.0.2311.135 (64-bit) \r\n- Safari 7.1 (9537.85.10.17.1)\r\n\r\nThe error does not happen when streaming the video on Firefox 37.0.2. \r\n\r\nh3. Steps to Reproduce\r\n# Upload a .mp4 video file to an issue ticket (e.g. [^SampleVideo_360x240_5mb.mp4]).\r\n#* Use larger files for best results\r\n# Click on the video, which will cause it to start playing in your web browser\r\n\r\nh3. Expected Results\r\nNo errors are written to the logs.\r\n\r\nh3. Actual Results\r\nThe errors below will be written to the JIRA logs:\r\n{{catalina.out}} or {{atlassian-jira.log}}:\r\n{code}\r\n2015-03-27 16:02:54,535 http-bio-8080-exec-5 ERROR admin 962x252x1 1g0nbm1 0:0:0:0:0:0:0:1 /secure/attachment/23200/test-video\r\n.mp4 [jira.web.servlet.ViewAttachmentServlet] Error serving file for path /23200/test-video.mp4: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe\r\ncom.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: ClientAbortException: java.net.SocketException: Broken pipe\r\n        at com.atlassian.jira.issue.attachment.DefaultAttachmentStore$3.call(DefaultAttachmentStore.java:197)\r\n        at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)\r\n        at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)\r\n        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)\r\n        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)\r\n        at java.lang.Thread.run(Thread.java:745)\r\nCaused by: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe\r\n        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:572)\r\n        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:562)\r\n        at com.atlassian.util.concurrent.Functions$ToGoogleAdapter.apply(Functions.java:131)\r\n        at com.atlassian.jira.issue.attachment.DefaultAttachmentStore$3.call(DefaultAttachmentStore.java:193)\r\n        ... 5 more\r\nCaused by: ClientAbortException:  java.net.SocketException: Broken pipe\r\n        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:407)\r\n        at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)\r\n        at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)\r\n        at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:432)\r\n        at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:420)\r\n        at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:91)\r\n        at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1026)\r\n        at org.apache.commons.io.IOUtils.copy(IOUtils.java:999)\r\n        at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:105)\r\n        at com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:95)\r\n        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$2.get(DefaultAttachmentManager.java:568)\r\n        ... 8 more\r\nCaused by: java.net.SocketException: Broken pipe\r\n        at java.net.SocketOutputStream.socketWrite0(Native Method)\r\n        at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)\r\n        at java.net.SocketOutputStream.write(SocketOutputStream.java:159)\r\n        at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:215)\r\n        at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)\r\n        at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)\r\n        at org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:240)\r\n        at org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:84)\r\n        at org.apache.coyote.http11.AbstractOutputBuffer.doWrite(AbstractOutputBuffer.java:192)\r\n        at org.apache.coyote.Response.doWrite(Response.java:499)\r\n        at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:402)\r\n        ... 18 more\r\n{code}\r\n\r\n{{localhost-<DATE>.log}}:\r\n{noformat}\r\nMay 06, 2015 10:11:36 AM org.apache.catalina.core.StandardWrapperValve invoke\r\nSEVERE: Servlet.service() for servlet [viewattachment] in context with path [/jira641] threw exception [com.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: ClientAbortException:  java.net.SocketException: Broken pipe] with root cause\r\njava.net.SocketException: Broken pipe\r\n\tat java.net.SocketOutputStream.socketWrite0(Native Method)\r\n\tat java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:113)\r\n\tat java.net.SocketOutputStream.write(SocketOutputStream.java:159)\r\n\tat org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:215)\r\n\tat org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)\r\n\tat org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)\r\n\tat org.apache.coyote.http11.InternalOutputBuffer$OutputStreamOutputBuffer.doWrite(InternalOutputBuffer.java:240)\r\n\tat org.apache.coyote.http11.filters.IdentityOutputFilter.doWrite(IdentityOutputFilter.java:84)\r\n\tat org.apache.coyote.http11.AbstractOutputBuffer.doWrite(AbstractOutputBuffer.java:192)\r\n\tat org.apache.coyote.Response.doWrite(Response.java:499)\r\n\tat org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:402)\r\n\tat org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:480)\r\n\tat org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:366)\r\n\tat org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:432)\r\n\tat org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:420)\r\n\tat org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:91)\r\n\tat net.bull.javamelody.FilterServletOutputStream.write(FilterServletOutputStream.java:83)\r\n\tat net.bull.javamelody.CounterResponseStream.write(CounterResponseStream.java:82)\r\n\tat com.atlassian.gzipfilter.RoutableServletOutputStream.write(RoutableServletOutputStream.java:118)\r\n\tat org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1026)\r\n\tat org.apache.commons.io.IOUtils.copy(IOUtils.java:999)\r\n\tat com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:108)\r\n\tat com.atlassian.jira.web.servlet.AbstractViewFileServlet$1.withInputStream(AbstractViewFileServlet.java:98)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:874)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:868)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:145)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:141)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:178)\r\n\tat com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)\r\n\tat com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)\r\n\tat java.lang.Thread.run(Thread.java:724)\r\n{noformat}\r\n\r\nh3. Notes\r\nInstances using APR (Apache Portable Runtime) will have a slightly different stack trace. The problem is still reproducible in those environments though.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxpv8n:","customfield_14734":"1|hxpm8n:","customfield_10651":null,"customfield_14731":"1|hxsi5r:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxpm8f:","customfield_12830":null,"customfield_10401":null,"summary":"An mp4 attachment causes an error in the logs despite playing fine in the browser","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"792948","self":"https://jira.atlassian.com/rest/api/latest/issue/792948","key":"JRASERVER-65061","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"}],"customfield_20934":null,"issuelinks":[{"id":"378939","self":"https://jira.atlassian.com/rest/api/2/issueLink/378939","outwardIssue":{"id":"831801","key":"JRASERVER-65797","self":"https://jira.atlassian.com/rest/api/2/issue/831801","fields":{"summary":"Pasting screenshots in Text mode vs Visual mode causes different results","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mszerszynski","name":"mszerszynski","key":"mszerszynski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mszerszynski&avatarId=10763970","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mszerszynski&avatarId=10763970","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mszerszynski&avatarId=10763970","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mszerszynski&avatarId=10763970"},"displayName":"Mateusz Szerszyński","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mszerszynski","name":"mszerszynski","key":"mszerszynski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mszerszynski&avatarId=10763970","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mszerszynski&avatarId=10763970","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mszerszynski&avatarId=10763970","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mszerszynski&avatarId=10763970"},"displayName":"Mateusz Szerszyński","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65061/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65061/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-04-07T07:09:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyqr1z:","updated":"2026-07-03T04:30:00.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":null,"customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyqsc7:","customfield_14734":"1|hyqr2v:","customfield_10651":null,"customfield_14731":"1|hyrepr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyqr2n:","customfield_12830":null,"customfield_10401":null,"summary":"Image pasted in visual mode doesn't have 'thumbnail' property set","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"877701","self":"https://jira.atlassian.com/rest/api/latest/issue/877701","key":"JRASERVER-66245","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/64205","id":"64205","description":"7.1.9","name":"7.1.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/66460","id":"66460","description":"","name":"7.3.3","archived":false,"released":true,"releaseDate":"2017-03-14"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lbugs","name":"lbugs","key":"lbugs","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=lbugs&avatarId=11211052","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=lbugs&avatarId=11211052","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=lbugs&avatarId=11211052","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=lbugs&avatarId=11211052"},"displayName":"Lucas Bugs","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lbugs","name":"lbugs","key":"lbugs","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=lbugs&avatarId=11211052","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=lbugs&avatarId=11211052","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=lbugs&avatarId=11211052","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=lbugs&avatarId=11211052"},"displayName":"Lucas Bugs","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66245/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66245/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-10-31T15:28:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz4a6n:","updated":"2026-07-03T04:29:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nOn Linux, when upgrading a Jira installation using the installer ([Upgrading JIRA applications using a rapid upgrade method|https://confluence.atlassian.com/adminjiraserver071/upgrading-jira-applications-using-a-rapid-upgrade-method-802592264.html]), the installer will fail to remove the existing installation directory if the directory is a mount point.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira on a mount point. e.g.:\r\n{noformat}\r\nFilesystem     1K-blocks    Used Available Use% Mounted on\r\n/dev/fakedev0    1479088    2240   1383664   1% /jira\r\n{noformat}\r\n#* On this example, Jira was installed on the {{/jira}} directory.\r\n# After setting up the application, proceed with upgrading it with the linux installer.\r\n\r\nh3. Expected Results\r\n\r\nThe installer is able to perform all the necessary steps to remove the old installation files/folder and replace them with the new files.\r\n\r\nh3. Actual Results\r\n\r\nThe installer will fail with the following message:\r\n\r\n{noformat}\r\nDeleting the previous JIRA installation directory...\r\nError while attempting to remove the previous installation directory. Some files may be in use. Please close all related programs and try again.\r\nIgnore [i, Enter], Retry [r], Quit [q]\r\n{noformat}\r\n\r\nChecking the installation folder will confirm that it is currently empty, leaving only the mount point in place.\r\n \r\nh3.Workaround\r\nMove the installation directory to a directory inside the mount point, such as {{/jira/jira/}}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz4asv:","customfield_14734":"1|hz4a7j:","customfield_10651":null,"customfield_14731":"1|hz4nzj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz4a7b:","customfield_12830":null,"customfield_10401":null,"summary":"Installer unable to upgrade installation placed on mount point","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1515617","self":"https://jira.atlassian.com/rest/api/latest/issue/1515617","key":"JRASERVER-70874","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["monsters"],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92692","id":"92692","description":"","name":"7.13.18","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/91290","id":"91290","name":"8.5.4","archived":false,"released":true,"releaseDate":"2020-03-19"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"},{"self":"https://jira.atlassian.com/rest/api/2/component/44490","id":"44490","name":"Mail Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=adridi","name":"adridi","key":"adridi","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=adridi&avatarId=5812401","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=adridi&avatarId=5812401","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=adridi&avatarId=5812401","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=adridi&avatarId=5812401"},"displayName":"Arbi Dridi","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=adridi","name":"adridi","key":"adridi","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=adridi&avatarId=5812401","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=adridi&avatarId=5812401","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=adridi&avatarId=5812401","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=adridi&avatarId=5812401"},"displayName":"Arbi Dridi","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70874/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70874/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-04-06T16:29:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1rren:","updated":"2026-07-03T04:29:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nJira does a good job formatting plain text tables when they're added as comments. For example, a SQL result set will look nicely formatted the same way it look in the console. \r\n\r\nHowever, when exact same plain text in the comment is added via an email handler, it looks misformatted. \r\n\r\nh3. Steps to Reproduce\r\n # Add a SQL output as a comment to a Jira issue between noformat tags. For example: \r\n{noformat}\r\njiradb_7134=# SELECT remote_address,created,author_key,summary, object_type FROM audit_log LIMIT 3;\r\n remote_address  |          created           | author_key |         summary         | object_type\r\n-----------------+----------------------------+------------+-------------------------+-------------\r\n 0:0:0:0:0:0:0:1 | 2019-09-05 10:53:24.974+01 |            | Group created           | GROUP\r\n 0:0:0:0:0:0:0:1 | 2019-09-05 10:53:25.043+01 |            | Global permission added | PERMISSIONS\r\n 0:0:0:0:0:0:0:1 | 2019-09-05 10:53:25.051+01 |            | Global permission added | PERMISSIONS\r\n(3 rows)\r\n{noformat}\r\n# Verify the table is displayed nicely: \r\n!comment_ui.png|thumbnail! \r\n# Post the same comment via an email handler. \r\nFirst configure the mail file handler that allows to create comments,\r\nthan create a <jirahome>/import/mail/mail.eml file with the following content:\r\n\r\n{code}\r\nTo: jira@example.com\r\nFrom: some-jira-user@example.com\r\nSubject: TEST-14 issue summary title here\r\n\r\nBody of the email goes here\r\n{noformat}\r\njiradb_7134=# SELECT remote_address,created,author_key,summary,\r\nobject_type FROM audit_log LIMIT 3;\r\nremote_address  |          created           | author_key |\r\nsummary         | object_type\r\n-----------------+----------------------------+------------+-------------------------+-------------\r\n0:0:0:0:0:0:0:1 | 2019-09-05 10:53:24.974+01 |            | Group\r\ncreated           | GROUP\r\n0:0:0:0:0:0:0:1 | 2019-09-05 10:53:25.043+01 |            | Global\r\npermission added | PERMISSIONS\r\n0:0:0:0:0:0:0:1 | 2019-09-05 10:53:25.051+01 |            | Global\r\npermission added | PERMISSIONS\r\n(3 rows)\r\n{noformat}\r\n{code}\r\nAnd wait a moment until the comment appears.\r\nPlease mind that the subject must start with an issue key of an existing issue for the comment to be added (TEST-14 in this example).\r\n\r\nh3. Expected Results\r\nThe comment should show as if it was added through the UI.\r\n\r\nh3. Actual Results\r\nThe plain text table doesn't display nicely. Instead, rows are split across two lines and there are extra spaces added that make the output misformatted: \r\n !comment_email.png|thumbnail! \r\n\r\nh3. Workaround\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1rr9j:","customfield_14734":"1|i1rrfr:","customfield_10651":null,"customfield_14731":"1|i1rhvj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1rrfj:","customfield_12830":null,"customfield_10401":null,"summary":"Tables in plain text are not formatted properly if comment is added by a mail handler","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1576516","self":"https://jira.atlassian.com/rest/api/latest/issue/1576516","key":"JRASERVER-71212","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.08,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["lts813","raid","warranty"],"customfield_11433":"9223372036854775807","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/91515","id":"91515","description":"","name":"8.8.1","archived":false,"released":true,"releaseDate":"2020-04-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/91604","id":"91604","description":"","name":"8.9.0","archived":false,"released":true,"releaseDate":"2020-05-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/91909","id":"91909","description":"","name":"8.10.0","archived":false,"released":true,"releaseDate":"2020-06-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/92100","id":"92100","description":"","name":"8.13.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/97899","id":"97899","description":"","name":"8.20.3","archived":false,"released":true,"releaseDate":"2022-12-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/98795","id":"98795","description":"","name":"8.20.6","archived":false,"released":true,"releaseDate":"2022-02-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/105137","id":"105137","description":"","name":"9.4.8","archived":false,"released":true,"releaseDate":"2023-06-27"}],"customfield_20934":null,"issuelinks":[{"id":"428570","self":"https://jira.atlassian.com/rest/api/2/issueLink/428570","inwardIssue":{"id":"1135875","key":"JRASERVER-69054","self":"https://jira.atlassian.com/rest/api/2/issue/1135875","fields":{"summary":"Missing token when attaching a file after login while accessing a project.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dgedda%40atlassian.com","name":"dgedda@atlassian.com","key":"JIRAUSER4597067","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597067&avatarId=6019889","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597067&avatarId=6019889","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597067&avatarId=6019889","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597067&avatarId=6019889"},"displayName":"Devisree Gedda","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dgedda%40atlassian.com","name":"dgedda@atlassian.com","key":"JIRAUSER4597067","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597067&avatarId=6019889","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597067&avatarId=6019889","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597067&avatarId=6019889","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597067&avatarId=6019889"},"displayName":"Devisree Gedda","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71212/votes","votes":40,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71212/watchers","watchCount":44,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-06-23T08:37:04.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2265r:","updated":"2026-07-03T04:29:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhile uploading an attachment during issue creation as an anonymous user throws an error saying \"You are not authorized, the session has expired or connection is lost\" though the \"Browse Project\", \"create issues\" and \"create attachments\" permissions to \"Anyone on the web\" group was given to \"Anyone on the web\".\r\n\r\nNote: (i) This was working till 8.7.0 without issues.\r\n\r\nh3. Steps to Reproduce\r\n # Choose a project\r\n # Goto Project settings > Permissions and click on \"Edit permissions\"\r\n # Grant \"Browse Project\", \"create issues\" and \"create attachments\" permissions to \"Anyone on the web\" under group permissions.\r\n # Try to access the project as an anonymous user it works, try to create an issue without an attachment it works (/)\r\n #* However, if you try to upload an attachment issue creation fails with an error saying \"You are not authorized, the session has expired or connection is lost\" (x)\r\n\r\nh3. Expected Results\r\n\r\nThe issue should be created without any errors\r\nh3. Actual Results\r\n\r\nThe issue creation fails with an error saying \"{color:#FF0000}You are not authorized, the session has expired or connection is lost\"{color}\r\nh3. Workaround\r\n\r\nAs a workaround, we can add attachments using REST API as through GUI it's not working.\r\n{code:java}\r\ncurl -D- -u {username}:{password} -X POST -H \"X-Atlassian-Token: nocheck\" -F \"file=@{path/to/file}\" http://{base-url}/rest/api/2/issue/{issue-key}/attachments\r\n{code}\r\n{quote}As the anonymous users will not have any user ID & password we tried to remove -u\\{username}:\\{password} and ran the command like below and it works(y)\r\n{quote}\r\n*Example*:\r\n{code:java}\r\ncurl -D- -X POST -H \"X-Atlassian-Token: no-check\" -F \"file=@/Users/dgedda/Desktop/Screenshot 2020-06-18 at 8.12.48 PM.png\" http://localhost:8881/j881/rest/api/2/issue/TEST-1/attachments{code}\r\n(i) For more information, please go through our documentation for [How to add an attachment to a JIRA issue using REST API|https://confluence.atlassian.com/jirakb/how-to-add-an-attachment-to-a-jira-issue-using-rest-api-699957734.html] & [Server - add attachment|https://docs.atlassian.com/software/jira/docs/api/REST/7.13.0/#api/2/issue/\\{issueIdOrKey}/attachments-addAttachment].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2260f:","customfield_14734":"1|i2266v:","customfield_10651":null,"customfield_14731":"1|i21ufb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2266n:","customfield_12830":null,"customfield_10401":null,"summary":"While uploading an attachment during issue creation as anonymous user throws an error saying \"You are not authorized, the session has expired or connection is lost.\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1894250","self":"https://jira.atlassian.com/rest/api/latest/issue/1894250","key":"JRASERVER-74351","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/101800","id":"101800","description":"","name":"8.20.11","archived":false,"released":true,"releaseDate":"2022-06-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/106410","id":"106410","description":"","name":"9.12.1","archived":false,"released":true,"releaseDate":"2023-12-12"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/41595","id":"41595","name":"Project - Actions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=808188ae9fff","name":"808188ae9fff","key":"JIRAUSER6071670","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6071670&avatarId=7109333","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6071670&avatarId=7109333","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6071670&avatarId=7109333","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6071670&avatarId=7109333"},"displayName":"Yash Singh","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=808188ae9fff","name":"808188ae9fff","key":"JIRAUSER6071670","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6071670&avatarId=7109333","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6071670&avatarId=7109333","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6071670&avatarId=7109333","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6071670&avatarId=7109333"},"displayName":"Yash Singh","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74351/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74351/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-09-30T12:10:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3j6w7:","updated":"2026-07-03T04:29:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nWhen Project is being restored from XML backup start-date of project versions goes missing\r\n\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n # Create an XML backup on a source Instance\r\n # Move the XML backup to destination instance and Restore a Project instead of  complete System Restore\r\n\r\nh3. Expected Results\r\nProject should be restored correctly and start-date of project versions should be displayed\r\n !image-2022-09-30-17-38-13-484.png|thumbnail! \r\n\r\nh3. Actual Results\r\nProject is restored correctly but start-date of project versions are not displayed\r\n !image-2022-09-30-17-38-41-159.png|thumbnail! \r\n\r\nh3. Workaround\r\n Currently there is no known workaround for this behaviour. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3j6r3:","customfield_14734":"1|i3j6xj:","customfield_10651":null,"customfield_14731":"1|i3i87z:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3j6xb:","customfield_12830":null,"customfield_10401":null,"summary":"When Project is being restored from XML backup start-date of project versions goes missing","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1911580","self":"https://jira.atlassian.com/rest/api/latest/issue/1911580","key":"JRASERVER-74681","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103300","id":"103300","description":"","name":"8.20.15","archived":false,"released":true,"releaseDate":"2022-11-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/97591","id":"97591","description":"","name":"8.21.0","archived":false,"released":true,"releaseDate":"2021-11-30"},{"self":"https://jira.atlassian.com/rest/api/2/version/101717","id":"101717","description":"","name":"9.2.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/103992","id":"103992","description":"","name":"9.4.1","archived":false,"released":true,"releaseDate":"2022-12-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/105514","id":"105514","description":"","name":"9.4.9","archived":false,"released":true,"releaseDate":"2023-07-25"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43994","id":"43994","name":"Upgrade"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ywoo","name":"ywoo","key":"ywoo","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ywoo&avatarId=6550613","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ywoo&avatarId=6550613","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ywoo&avatarId=6550613","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ywoo&avatarId=6550613"},"displayName":"Yit Wei","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ywoo","name":"ywoo","key":"ywoo","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ywoo&avatarId=6550613","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ywoo&avatarId=6550613","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ywoo&avatarId=6550613","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ywoo&avatarId=6550613"},"displayName":"Yit Wei","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74681/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74681/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-01-09T12:40:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3lyx3:","updated":"2026-07-03T04:29:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem\r\nWhen Jira is upgraded, the following message will be printed in the logs\r\n{code}Upgrade Succeeded! JIRA has been upgraded to build number XXXXX{code}\r\n\r\nThe build number printed here is incorrect. Here are some examples of the Jira version and the build number printed in the logs. All the build number printed here is incorrect\r\n{code}atlassian-jira-servicedesk-4.20.15-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 820008\r\natlassian-jira-servicedesk-4.21.0-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 819000\r\natlassian-jira-software-8.20.14-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 820008\r\natlassian-jira-software-9.2.0-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 901000\r\natlassian-jira-software-9.4.0-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 901000\r\natlassian-jira-software-9.4.1-standalone/logs/catalina.out:     Upgrade Succeeded! JIRA has been upgraded to build number 901000{code}\r\n\r\nh3. Environment\r\nAny environment\r\n\r\nh3. Steps to Reproduce\r\n# Upgrade Jira to 9.4.1\r\n\r\nh3. Expected Results\r\nThe following build number is printed\r\n{code}Upgrade Succeeded! JIRA has been upgraded to build number 940001{code}\r\n\r\nh3. Actual Results\r\nThe following build number is printed\r\n{code}Upgrade Succeeded! JIRA has been upgraded to build number 901000{code}\r\n\r\nh3. Workaround\r\nNo known workaround\r\n\r\nh3. Notes\r\nThe following is the excerpt of the logs. The other lines correctly prints the version and build number and version. Only that 'Upgrade Succeeded' line is incorrect.\r\n{noformat}2023-01-09 19:16:28,486+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 940001\r\n2023-01-09 19:16:28,514+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.jira.upgrade.LicenseCheckingUpgradeService] \r\n    \r\n    *******************************************************************\r\n     Upgrade Succeeded! JIRA has been upgraded to build number 901000\r\n    *******************************************************************\r\n    \r\n2023-01-09 19:16:28,517+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.jira.upgrade.UpgradeIndexManager] There is an immediate reindex request but a reindex is not being run. Sending a message to the admin screen for admins to initiate a reindex\r\n2023-01-09 19:16:28,525+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 9.4.1\r\n2023-01-09 19:16:28,528+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2\r\n2023-01-09 19:16:28,532+0800 http-nio-8941-exec-4 INFO anonymous 1154x3x1 1yvw6f1 0:0:0:0:0:0:0:1 /secure/SetupDatabase!default.jspa [c.a.jira.upgrade.LoggingUpgradeService] run upgrades for first data import has finished successfully, and took 2112 milliseconds to process.{noformat}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3lyrz:","customfield_14734":"1|i3lyyf:","customfield_10651":null,"customfield_14731":"1|i3kxh0:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3lyy7:","customfield_12830":null,"customfield_10401":null,"summary":"Incorrect build number printed in logs for Upgrade Succeeded!","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1988939","self":"https://jira.atlassian.com/rest/api/latest/issue/1988939","key":"JRASERVER-76543","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["FY24RRD","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":34.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/105807","id":"105807","description":"","name":"9.12.0","archived":false,"released":true,"releaseDate":"2023-10-10"}],"customfield_20934":null,"issuelinks":[{"id":"545169","self":"https://jira.atlassian.com/rest/api/2/issueLink/545169","outwardIssue":{"id":"2102099","key":"MIG-2390","self":"https://jira.atlassian.com/rest/api/2/issue/2102099","fields":{"summary":"Jira Cloud Migration Assistant delays startup when Jira can't connect to the internet","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55615","id":"55615","name":"Data Center - Apps"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jbennett%40atlassian.com","name":"jbennett@atlassian.com","key":"jbennett@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jbennett%40atlassian.com&avatarId=6201904","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jbennett%40atlassian.com&avatarId=6201904","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jbennett%40atlassian.com&avatarId=6201904","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jbennett%40atlassian.com&avatarId=6201904"},"displayName":"J van Leeuwen","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jbennett%40atlassian.com","name":"jbennett@atlassian.com","key":"jbennett@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jbennett%40atlassian.com&avatarId=6201904","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jbennett%40atlassian.com&avatarId=6201904","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jbennett%40atlassian.com&avatarId=6201904","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jbennett%40atlassian.com&avatarId=6201904"},"displayName":"J van Leeuwen","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76543/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76543/watchers","watchCount":24,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-11-09T23:16:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3yxlr:","updated":"2026-07-03T04:29:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJira startup is delayed by the Jira Cloud Migration Assistant when the server is not connected to the internet. \r\n\r\nThis is reproducible on Data Center: yes\r\n * Can be replicated with the latest version of JCMA and 1.9.17\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira \r\n # Disconnect Jira from the internet\r\n # Restart Jira\r\n\r\nh3. Expected Results\r\n\r\nJira will start-up in an acceptable timeframe.\r\nh3. Actual Results\r\n\r\nJira startup is delayed while it tries to start the Jira Cloud Migration Assistant. The plugin will attempt to enable for up to 300 s (plugin timeout value) before throwing an exception: \r\n\r\nThe below exceptions are thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2023-11-09 14:36:28,357-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 155 seconds remaining\r\n2023-11-09 14:36:29,360-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 154 seconds remaining\r\n2023-11-09 14:36:30,361-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 153 seconds remaining\r\n2023-11-09 14:36:31,366-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 152 seconds remaining {noformat}\r\n{code:java}\r\n2023-11-09 14:36:31,575-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.atlassian.fx3.Fx3Client] Unexpected error occurs fetching launch darkly feature flags: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\ncom.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,579-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.migration.jira-migration-plugin'\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,584-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.migration.jira-migration-plugin, config=osgibundle:/META-INF/spring/*.xml))\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more {code}\r\nh3. Workaround\r\n * Upgrade the plugin: If the option to [upload plugins|https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-1364557898.html] in the user interface is enabled, you can download the most recent compatible [version of JCMA|https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history?versionHistoryHosting=dataCenter] and upload from the UI. By updating the plugin, you can effectively address this issue. Notably, JCMA version 1.11.7 has been identified as beneficial for a customer using Jira 9.12.9.\r\n\r\n * Uninstall the Jira Cloud Migration Assistant from the Manage Apps page\r\n * Remove the .jar file from <Installed Plugins>: plugin.15842945611959411673.jira-migration-plugin-1.10.5.jar\r\n * Disable the app in the database by running the following SQL query:\r\n\r\n{code:java}\r\ninsert into pluginstate (pluginkey, pluginenabled)\r\nvalues ('com.atlassian.jira.migration.jira-migration-plugin', 'false'); {code}\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yxgf:","customfield_14734":"1|i3yxmv:","customfield_10651":null,"customfield_14731":"1|i3xr8c:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3yxmn:","customfield_12830":null,"customfield_10401":null,"summary":"Jira Cloud Migration Assistant delays startup when Jira can't connect to the internet","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2013599","self":"https://jira.atlassian.com/rest/api/latest/issue/2013599","key":"JRASERVER-77726","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["a11y-triaged","accessibility"],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108094","id":"108094","description":"","name":"9.4.21","archived":false,"released":true,"releaseDate":"2024-06-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/107310","id":"107310","description":"","name":"9.12.7","archived":false,"released":true,"releaseDate":"2024-05-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/107999","id":"107999","description":"","name":"9.15.2","archived":false,"released":true,"releaseDate":"2024-05-02"}],"customfield_20934":null,"issuelinks":[{"id":"515351","self":"https://jira.atlassian.com/rest/api/2/issueLink/515351","outwardIssue":{"id":"1458406","key":"CONFSERVER-59264","self":"https://jira.atlassian.com/rest/api/2/issue/1458406","fields":{"summary":"Child pages or page tree is unscrollable in the collapsed sidebar","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/62490","id":"62490","name":"Accessibility"},{"self":"https://jira.atlassian.com/rest/api/2/component/43590","id":"43590","name":"Projects - Sidebar"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1353e2e9fd2f","name":"1353e2e9fd2f","key":"JIRAUSER7409096","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7409096&avatarId=8496351","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7409096&avatarId=8496351","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7409096&avatarId=8496351","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7409096&avatarId=8496351"},"displayName":"Benjamin S","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1353e2e9fd2f","name":"1353e2e9fd2f","key":"JIRAUSER7409096","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7409096&avatarId=8496351","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7409096&avatarId=8496351","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7409096&avatarId=8496351","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7409096&avatarId=8496351"},"displayName":"Benjamin S","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77726/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77726/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2024-05-16T22:34:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i42ue7:","updated":"2026-07-03T04:29:56.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe project sidebar can be displayed both expanded and collapsed. When expanded, both the *boards in this project* (Jira Software) and *project shortcuts* have sufficient margins and scroll bars. However, in the collapsed state, the hover dialog may expand beyond the page viewport and doesn't provide a scrollbar. This makes some options inaccessible.\r\nh3. Steps to Reproduce\r\n # Add ~26+ project shortcuts or associate ~26+ boards (Jira Software) with a project.\r\n # Collapse the project sidebar.\r\n # Hover over *project shortcuts* and *boards in this project* icons.\r\n\r\nh3. Expected Results\r\n\r\nBoth dialogs are appropriately sized and provide scroll bars as necessary.\r\n\r\n!boards-workaround.png|width=541,height=338!\r\nh3. Actual Results\r\n\r\nSome menu items/options can't be selected.\r\n\r\n!boards.png|width=541,height=338!\r\nh3. Workaround\r\nh4. Workaround 1\r\n\r\nThe easiest workaround is to simply expand the project sidebar. Furthermore, higher-priority project shortcuts can be rearranged in Jira 9.11+.\r\nh4. Workaround 2\r\n\r\nWhile announcement banner page modifications are typically discouraged, the following CSS override can be added to alleviate the problem:\r\n{code:html}\r\n<style>\r\naui-inline-dialog .aui-inline-dialog-contents {\r\n\toverflow-y: scroll;\r\n\tmax-height: 80vh !important;\r\n}\r\n</style>\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i42u93:","customfield_14734":"1|i42ufb:","customfield_10651":null,"customfield_14731":"1|i41oe4:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i42uf3:","customfield_12830":null,"customfield_10401":null,"summary":"Collapsed project sidebar shortcut/board lists are truncated","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"279394","self":"https://jira.atlassian.com/rest/api/latest/issue/279394","key":"JRASERVER-33376","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"194256","customfield_11435":"194256","customfield_11437":"193968","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"215500","customfield_11434":"193921","customfield_17933":null,"labels":["affects-server","ui-specialist"],"customfield_11433":"200868","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/29793","id":"29793","name":"6.0","archived":false,"released":true,"releaseDate":"2013-05-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/56010","id":"56010","name":"7.1.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43324","id":"43324","name":"Infrastructure & Services - Application Lifecycle"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7da6d7ffe6d1","name":"7da6d7ffe6d1","key":"caulfield","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=caulfield&avatarId=5997212","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=caulfield&avatarId=5997212","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=caulfield&avatarId=5997212","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=caulfield&avatarId=5997212"},"displayName":"Graham Bakay","active":true,"timeZone":"America/Denver"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"211202","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7da6d7ffe6d1","name":"7da6d7ffe6d1","key":"caulfield","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=caulfield&avatarId=5997212","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=caulfield&avatarId=5997212","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=caulfield&avatarId=5997212","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=caulfield&avatarId=5997212"},"displayName":"Graham Bakay","active":true,"timeZone":"America/Denver"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33376/votes","votes":17,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33376/watchers","watchCount":26,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-06-04T15:31:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx4lbb:","updated":"2026-07-03T04:29:54.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Chrome [seems to have some issues|http://productforums.google.com/forum/#!topic/chrome/zID6uQQfKH8] where certain assets which are cached have their mime type clobbered and set to text/plain when retrieved (304 response). This seems to have started rearing its head in March and we are having [all kinds of issues with Tempo|https://tempoplugin.jira.com/browse/JTMPO-815]. The Tempo folks think this should be brought to Atlassian's attention, I imagine because it is affected by which Headers ({{X-Content-Type-Options: nosniff}}) are set on certain requests.\r\n\r\nThe end result is certain assets are retrieved from Chrome's cache with the wrong mime type which then causes Chrome's JS engine to barf or the CSS to not be parsed. (See the Tempo issue I reference above for screen caps and the errors the Javascript engine throws.)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx7u33:","customfield_14734":"1|hx4jjz:","customfield_10651":null,"customfield_14731":"1|hxc4fz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx5pnz:","customfield_12830":null,"customfield_10401":null,"summary":"Chrome caching issue causes CSS and JavaScript assets to not load","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"372443","self":"https://jira.atlassian.com/rest/api/latest/issue/372443","key":"JRASERVER-40629","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","cleanup-seos-dc"],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/54802","id":"54802","name":"6.5-OD-07","archived":false,"released":true,"releaseDate":"2015-06-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/61324","id":"61324","name":"7.2.0-OD-03","archived":false,"released":true,"releaseDate":"2016-02-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/59908","id":"59908","name":"7.0.2","archived":false,"released":true,"releaseDate":"2015-11-18"}],"customfield_20934":null,"issuelinks":[{"id":"177929","self":"https://jira.atlassian.com/rest/api/2/issueLink/177929","inwardIssue":{"id":"379048","key":"JRASERVER-40997","self":"https://jira.atlassian.com/rest/api/2/issue/379048","fields":{"summary":"Cannot add comment in transition screen if destination status has jira.permission.comment.user set to false","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"324554","self":"https://jira.atlassian.com/rest/api/2/issueLink/324554","outwardIssue":{"id":"769970","key":"JRACLOUD-40629","self":"https://jira.atlassian.com/rest/api/2/issue/769970","fields":{"summary":"Default post functions order causing values added in transition to be denied with certain status' property","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"158528","self":"https://jira.atlassian.com/rest/api/2/issueLink/158528","outwardIssue":{"id":"379403","key":"JRASERVER-41017","self":"https://jira.atlassian.com/rest/api/2/issue/379403","fields":{"summary":"Workflow step which contain property to restrict comment is blocking transition with comment before status changed","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"462195","self":"https://jira.atlassian.com/rest/api/2/issueLink/462195","inwardIssue":{"id":"1865669","key":"JRACLOUD-78759","self":"https://jira.atlassian.com/rest/api/2/issue/1865669","fields":{"summary":"Worklog is not being added during transitions when the target status has a jira.permission.work.denied status property","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfahd","name":"mfahd","key":"mfahd","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfahd&avatarId=5822289","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfahd&avatarId=5822289","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfahd&avatarId=5822289","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfahd&avatarId=5822289"},"displayName":"Fahd","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfahd","name":"mfahd","key":"mfahd","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfahd&avatarId=5822289","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfahd&avatarId=5822289","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfahd&avatarId=5822289","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfahd&avatarId=5822289"},"displayName":"Fahd","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40629/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-40629/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-10-30T10:28:52.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxjq3z:","updated":"2026-07-03T04:29:52.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-40629].\n  {panel}\n\n*Summary*\r\nDefault post functions order causing comment added in transition screen to be denied with certain status' property: \r\n* *jira.permission.comment.user* set to denied/false. - This is fixed on JRA-44123\r\n*  *jira.permission.work.denied* set to denied/false\r\n\r\n*Cause*\r\nWhen JIRA performing the post functions, the issue's status will get changed first before comment is added. This is causing the property to get enforced thus denying changes in the fields even it is added during transition.\r\n\r\n*Steps to Replicate*\r\n\r\n# Add a workflow property at the destination step: {{jira.permission.work.denied}} value {{denied}}\r\n# Add a screen to the transition to the destination step above, which have the field included\r\n# Publish the workflow\r\n# Try running transition with a value in the restricted field from destination step.\r\n\r\n*Expected Behavior*\r\nInput during transition should be added still and only restrict after status has been change in JIRA view.\r\n\r\n*Actual Behavior*\r\nThe workflow property is in place and causing the transition with the value to be ignored","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxk17r:","customfield_14734":"1|hxjq4v:","customfield_10651":null,"customfield_14731":"1|hxn48v:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxjq4n:","customfield_12830":null,"customfield_10401":null,"summary":"Default post functions order causing values added in transition to be denied with certain status' property","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"459210","self":"https://jira.atlassian.com/rest/api/latest/issue/459210","key":"JRASERVER-45028","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","logging","slush"],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13031","value":"S","id":"13031","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24490","id":"24490","name":"Issue - Create Issue","description":"UI component used to create or edit JIRA issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kshekhar","name":"kshekhar","key":"kshekhar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kshekhar&avatarId=6286634","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kshekhar&avatarId=6286634","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kshekhar&avatarId=6286634","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kshekhar&avatarId=6286634"},"displayName":"Kiran","active":false,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pklimkowski%40atlassian.com","name":"pklimkowski@atlassian.com","key":"pklimkowski@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pklimkowski%40atlassian.com&avatarId=2464033","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pklimkowski%40atlassian.com&avatarId=2464033","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pklimkowski%40atlassian.com&avatarId=2464033","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pklimkowski%40atlassian.com&avatarId=2464033"},"displayName":"Piotr Klimkowski","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45028/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45028/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-08-27T08:35:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxw44f:","updated":"2026-07-03T04:29:52.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Reproduction steps:\r\n1. Set jira text character limit in advanced settings to some value, for example 150.\r\n2. Open an issue\r\n3. Click middle-click on 'Edit' button to trigger the old-style edit form\r\n4. Enter a comment at bottom with length exceeding the limit set in step 1.\r\n5. Click 'Update'\r\n\r\nFollowing exception is logged in console\r\n{noformat}\r\n2015-08-07 18:20:56,464 http-bio-8090-exec-20 ERROR admin 1097x3082x1 jvvbj6 0:0:0:0:0:0:0:1 /secure/EditIssue.jspa [webwork.util.ValueStack] query=\"/tabsWithErrors\" {[id=\"null\" type=\"5\" values=\"\"]} {[id=\"tabsWithErrors\" type=\"8\" values=\"\"]}\r\njava.lang.reflect.InvocationTargetException\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n\tat java.lang.reflect.Method.invoke(Method.java:497)\r\n\tat webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n\tat webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:417)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:216)\r\n\tat webwork.view.taglib.WebWorkBodyTagSupport.findValue(WebWorkBodyTagSupport.java:62)\r\n\tat webwork.view.taglib.ParamTag.doEndTag(ParamTag.java:59)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspx_meth_ww_005fparam_005f3(editissue_jsp.java:1140)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspx_meth_ww_005fcomponent_005f0(editissue_jsp.java:1032)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspx_meth_ww_005fif_005f1(editissue_jsp.java:953)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspx_meth_page_005fapplyDecorator_005f0(editissue_jsp.java:576)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspx_meth_ww_005fif_005f0(editissue_jsp.java:510)\r\n\tat org.apache.jsp.secure.views.issue.editissue_jsp._jspService(editissue_jsp.java:160)\r\n\tat org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:727)\r\n\tat org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)\r\n\tat org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)\r\n\tat org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:727)\r\n\t... 125 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:727)\r\n\t... 198 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: java.util.NoSuchElementException\r\n\tat java.util.TreeMap.key(TreeMap.java:1323)\r\n\tat java.util.TreeMap.firstKey(TreeMap.java:290)\r\n\tat java.util.TreeSet.first(TreeSet.java:394)\r\n\tat com.atlassian.jira.web.action.issue.util.ScreenTabErrorHelper.initialiseTabsWithErrors(ScreenTabErrorHelper.java:68)\r\n\tat com.atlassian.jira.web.action.issue.EditIssue.initTabsWithErrors(EditIssue.java:162)\r\n\t... 350 more\r\n{noformat}\r\n\r\nNo other side effects noted. The edit screen correctly displays error \"The entered text is too long. It exceeds the allowed limit of 150 characters.\" below the comment field and the comment is not added. Still this could be investigated and fixed.\r\n\r\nThis is likely to start showing up since the fix for JRA-28519 but from my investigation this bug was there even before it's just that it didn't manifest itself yet. \r\nSee here: https://stash.atlassian.com/projects/JIRA/repos/jira/browse/jira-components/jira-core/src/main/java/com/atlassian/jira/web/action/issue/util/ScreenTabErrorHelper.java#68","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxwanz:","customfield_14734":"1|hxw44v:","customfield_10651":null,"customfield_14731":"1|hxye33:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxw44v:","customfield_12830":null,"customfield_10401":null,"summary":"Exception logged in console when editing issue in a form (old way) and comment exceeds limit","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"588707","self":"https://jira.atlassian.com/rest/api/latest/issue/588707","key":"JRASERVER-60520","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","issue_collector"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/51693","id":"51693","name":"6.4.1","archived":false,"released":true,"releaseDate":"2015-03-31"}],"customfield_20934":null,"issuelinks":[{"id":"246163","self":"https://jira.atlassian.com/rest/api/2/issueLink/246163","inwardIssue":{"id":"667379","key":"JSDCLOUD-11191","self":"https://jira.atlassian.com/rest/api/2/issue/667379","fields":{"summary":"Issue Collector not showing fields for logged in Portal Only users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"468754","self":"https://jira.atlassian.com/rest/api/2/issueLink/468754","inwardIssue":{"id":"388114","key":"JRASERVER-41373","self":"https://jira.atlassian.com/rest/api/2/issue/388114","fields":{"summary":"Issue collector is not rendered properly if Jira is behind an SSO service","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ohernandez%40atlassian.com","name":"ohernandez@atlassian.com","key":"ohernandez@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ohernandez%40atlassian.com&avatarId=2472820","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ohernandez%40atlassian.com&avatarId=2472820","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ohernandez%40atlassian.com&avatarId=2472820","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ohernandez%40atlassian.com&avatarId=2472820"},"displayName":"Oswaldo Hernandez","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24490","id":"24490","name":"Issue - Create Issue","description":"UI component used to create or edit JIRA issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ijimoh","name":"ijimoh","key":"ijimoh","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ijimoh&avatarId=2475911","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ijimoh&avatarId=2475911","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ijimoh&avatarId=2475911","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ijimoh&avatarId=2475911"},"displayName":"Ismael Olusula Jimoh","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ijimoh","name":"ijimoh","key":"ijimoh","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ijimoh&avatarId=2475911","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ijimoh&avatarId=2475911","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ijimoh&avatarId=2475911","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ijimoh&avatarId=2475911"},"displayName":"Ismael Olusula Jimoh","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60520/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60520/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-04-07T15:02:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy5lk7:","updated":"2026-07-03T04:29:51.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3.*Issue Summary*\r\n\r\nWhen a user has JIRA behind an SSO such as SAFE and sets up an issue collector to have non JIRA users raise issues, the issue collector appears broken showing only Name and Email fields.\r\n\r\nThis issue occurs if they do not have any active sessions and have cleared their browser cache.\r\n\r\nh3. *Steps to Replicate*\r\n# Set up JIRA to be authenticated into via SAFE SSO.\r\n# Create an issue collector in any project.\r\n# Create a page that calls the issue collector for raising tickets.\r\n\r\nh3. *Expected Behavior*\r\nWhen a user presses the Issue collector trigger they should see the configured form always.\r\n\r\nh3. *Actual Behavior*\r\nUsers get the issue collector but it only shows the name and email fields mostly if there is no active sessions in JIRA on the same browser the issue collector was opened from.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy5obb:","customfield_14734":"1|hy5ll3:","customfield_10651":null,"customfield_14731":"1|hy712f:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy5lkv:","customfield_12830":null,"customfield_10401":null,"summary":"Issue Collector not rendering correctly When JIRA is behind an SSO","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"605312","self":"https://jira.atlassian.com/rest/api/latest/issue/605312","key":"JRASERVER-61246","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","data-center"],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/45596","id":"45596","name":"6.4","archived":false,"released":true,"releaseDate":"2015-03-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/62125","id":"62125","description":"","name":"7.1.8","archived":false,"released":true,"releaseDate":"2016-06-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/107310","id":"107310","description":"","name":"9.12.7","archived":false,"released":true,"releaseDate":"2024-05-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/108792","id":"108792","description":"","name":"9.17.2","archived":false,"released":true,"releaseDate":"2024-07-04"}],"customfield_20934":null,"issuelinks":[{"id":"384696","self":"https://jira.atlassian.com/rest/api/2/issueLink/384696","inwardIssue":{"id":"1121629","key":"JRASERVER-68881","self":"https://jira.atlassian.com/rest/api/2/issue/1121629","fields":{"summary":"User cannot delete an Issue Link he created to an issue from a project he cannot view","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"358748","self":"https://jira.atlassian.com/rest/api/2/issueLink/358748","outwardIssue":{"id":"251475","key":"JRASERVER-31248","self":"https://jira.atlassian.com/rest/api/2/issue/251475","fields":{"summary":"Cannot restrict an issue linking using a permission scheme","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"329747","self":"https://jira.atlassian.com/rest/api/2/issueLink/329747","outwardIssue":{"id":"771269","key":"JRACLOUD-61246","self":"https://jira.atlassian.com/rest/api/2/issue/771269","fields":{"summary":"I can create issue links to projects for which I do not have Link Issues permissions","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"523088","self":"https://jira.atlassian.com/rest/api/2/issueLink/523088","inwardIssue":{"id":"2041914","key":"JRASERVER-78044","self":"https://jira.atlassian.com/rest/api/2/issue/2041914","fields":{"summary":"Have the create Issue link work the same way in the Rest API as in the UI","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43412","id":"43412","name":"Issue - Actions"},{"self":"https://jira.atlassian.com/rest/api/2/component/10321","id":"10321","name":"Project Administration - Permissions","description":"Permissions related security problems and enhancements"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=akavelar","name":"akavelar","key":"akavelar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=akavelar&avatarId=5820380","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=akavelar&avatarId=5820380","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=akavelar&avatarId=5820380","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=akavelar&avatarId=5820380"},"displayName":"Albert Kavelar","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=akavelar","name":"akavelar","key":"akavelar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=akavelar&avatarId=5820380","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=akavelar&avatarId=5820380","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=akavelar&avatarId=5820380","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=akavelar&avatarId=5820380"},"displayName":"Albert Kavelar","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61246/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61246/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-06-01T03:03:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy7ksn:","updated":"2026-07-03T04:29:50.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-61246].\n  {panel}\n\nh3. Summary\r\nCreating issue links to projects for which I do not have Link Issues permissions\r\n\r\nh3. Steps to Reproduce\r\n# Create 2 projects in JIRA: project A and project B\r\n# Project A is using default permission scheme, where Link Issues permission is set to Any Logged In user\r\n# Project B is using a modified permission scheme where no role has the permissions to Link Issues\r\n# Find an Issue in Project A, and link it to any issue in project B\r\n\r\nh3. Expected Results\r\nEither result would be expected here:\r\n* JIRA creates the link on issue A, which is allowed per the permissions above, but does not create a link on issue in project B.\r\n* Or JIRA warns user that a reciprocal link can't be created on Issue B due to permissions (either way when we look at Issue B, we should not see any links)\r\n\r\nh3. Actual Results\r\nJIRA creates the link on both issues, despite project B's permission scheme that does not allow any user to link issues\r\n \r\nh3. Notes\r\n\r\n\r\nh3.Workaround\r\nnone\r\n\r\n\r\nh3.Original Description\r\n{quote}\r\nThis happened in a single-server setup, I had two projects, Project A and Project B. My user only had the Link Issues permission in Project A.\r\n\r\nI then tried to create an issue link from an issue in Project A to one in Project B which worked fine. I expected the issue link operation to fail b/c I just created an issue link on an issue of a project where I don't have the Link Issues permission. That just feels like breaking the permission restrictions.\r\n{quote}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy7ndb:","customfield_14734":"1|hy7ktj:","customfield_10651":null,"customfield_14731":"1|hy8wmv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy7ktb:","customfield_12830":null,"customfield_10401":null,"summary":"I can create issue links to projects for which I do not have Link Issues permissions","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"807793","self":"https://jira.atlassian.com/rest/api/latest/issue/807793","key":"JRASERVER-65435","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/70790","id":"70790","description":"","name":"7.3.6","archived":false,"released":true,"releaseDate":"2017-04-27"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rstadler%40atlassian.com","name":"rstadler@atlassian.com","key":"rstadler@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rstadler%40atlassian.com&avatarId=2474769","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rstadler%40atlassian.com&avatarId=2474769","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rstadler%40atlassian.com&avatarId=2474769","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rstadler%40atlassian.com&avatarId=2474769"},"displayName":"Russell Stadler","active":false,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rstadler%40atlassian.com","name":"rstadler@atlassian.com","key":"rstadler@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rstadler%40atlassian.com&avatarId=2474769","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rstadler%40atlassian.com&avatarId=2474769","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rstadler%40atlassian.com&avatarId=2474769","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rstadler%40atlassian.com&avatarId=2474769"},"displayName":"Russell Stadler","active":false,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65435/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65435/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-06-08T21:37:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyswqn:","updated":"2026-07-03T04:29:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nIf a user exists in multiple user directories with the same credentials, if the first directory is unavailable during a login attempt, but authentication is successful using a subsequent directory, the \"Login Count\" shown on the Users page will still increment even though the associated directory is the unavailable one.\r\nh3. Steps to Reproduce\r\n # Add two LDAP connectors with a user that has the same username and password in both.\r\n # Make the first directory unavailable to JIRA\r\n # Login using the user that's in both directories\r\n\r\nh3. Expected Results\r\n\r\nLogin details in {{⚙ (Administration) > User Management > Users}} indicates that the user has never logged in using the first directory.\r\nh3. Actual Results\r\n\r\nThe login details are updated, incrementing the *Count* for the first directory, while the count for the second directory (which was used to authenticate) shows \"Never Logged In\" (visible if you alter the User Directory ordering or active/inactive status).\r\nh5. two directories listed in order at login-time\r\n\r\n!directories_list.png|thumbnail!\r\nh5. details from first directory\r\n\r\n!directory_1.png|thumbnail!\r\nh5. details from second directory\r\n\r\n!directory_2.png|thumbnail!\r\n\r\nIn the {{atlassian-jira.log}} file, you'll see something like this:\r\n{noformat}\r\n2017-06-08 14:00:09,202 http-nio-8080-exec-4 ERROR anonymous 839x126x1 71vlzg 172.16.83.1 /rest/gadget/1.0/login [c.a.c.manager.application.ApplicationServiceGeneric] Directory 'LDAP server' is not functional during authentication of 'opendj1'. Skipped.\r\n{noformat}\r\nExamining JIRA's database, specifically the {{cwd_user_attributes}} table, we see that {{login.count}} has been incremented for the first directory, while the {{lastAuthenticated}} is stored for the second directory.\r\n{noformat}\r\njira736=# select cu.lower_user_name, cu.active, cu.updated_date, cua.id, cua.user_id, cua.directory_id, cua.attribute_name, cua.attribute_value from cwd_user_attributes as cua join cwd_user as cu on cua.user_id = cu.id where cu.lower_user_name like 'opendj1';                                                                                                                                                                                                                     \r\n lower_user_name | active |        updated_date        |  id   | user_id | directory_id |      attribute_name      | attribute_value \r\n-----------------+--------+----------------------------+-------+---------+--------------+--------------------------+-----------------\r\n opendj1         |      1 | 2017-06-08 14:00:09.272-07 | 11200 |   11201 |        10301 | invalidPasswordAttempts  | 0\r\n opendj1         |      1 | 2017-06-08 14:00:09.272-07 | 11201 |   11201 |        10301 | lastAuthenticated        | 1496955609284\r\n opendj1         |      1 | 2017-06-08 14:00:09.272-07 | 11202 |   11201 |        10301 | autoGroupsAdded          | true\r\n opendj1         |      1 | 2017-06-08 13:47:41.733-07 | 11203 |   11200 |        10300 | login.currentFailedCount | 0\r\n opendj1         |      1 | 2017-06-08 13:47:41.733-07 | 11204 |   11200 |        10300 | login.lastLoginMillis    | 1496955609511\r\n opendj1         |      1 | 2017-06-08 13:47:41.733-07 | 11205 |   11200 |        10300 | login.count              | 1\r\n(6 rows){noformat}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hysxlj:","customfield_14734":"1|hyswrj:","customfield_10651":null,"customfield_14731":"1|hytgpj:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyswrb:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA login count can increment incorrectly when primary user directory unavailable","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"928114","self":"https://jira.atlassian.com/rest/api/latest/issue/928114","key":"JRASERVER-66731","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":19.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/70805","id":"70805","description":"","name":"7.3.7","archived":false,"released":true,"releaseDate":"2017-06-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/77804","id":"77804","description":"","name":"7.7.1","archived":false,"released":true,"releaseDate":"2018-01-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/91205","id":"91205","description":"","name":"8.7.1","archived":false,"released":true,"releaseDate":"2020-02-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/92900","id":"92900","description":"","name":"8.13.1","archived":false,"released":true,"releaseDate":"2020-11-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/96192","id":"96192","description":"","name":"8.18.1","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/115197","id":"115197","description":"","name":"10.3.16","archived":false,"released":true,"releaseDate":"2025-12-08"}],"customfield_20934":null,"issuelinks":[{"id":"359496","self":"https://jira.atlassian.com/rest/api/2/issueLink/359496","inwardIssue":{"id":"929791","key":"CONFSERVER-54939","self":"https://jira.atlassian.com/rest/api/2/issue/929791","fields":{"summary":"Confluence does not render content in signed PDF file","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"481655","self":"https://jira.atlassian.com/rest/api/2/issueLink/481655","outwardIssue":{"id":"834814","key":"JRASERVER-65830","self":"https://jira.atlassian.com/rest/api/2/issue/834814","fields":{"summary":"Digital signature in PDF is not visible when previewed in JIRA","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imazuki","name":"imazuki","key":"imazuki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imazuki&avatarId=4032279","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imazuki&avatarId=4032279","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imazuki&avatarId=4032279","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imazuki&avatarId=4032279"},"displayName":"Irfan Mazli Mazuki","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imazuki","name":"imazuki","key":"imazuki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imazuki&avatarId=4032279","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imazuki&avatarId=4032279","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imazuki&avatarId=4032279","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imazuki&avatarId=4032279"},"displayName":"Irfan Mazli Mazuki","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66731/votes","votes":37,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66731/watchers","watchCount":28,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-02-05T14:40:55.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz96hr:","updated":"2026-07-03T04:29:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nWith some PDF file, the rendering is incorrect. The PDF file may appear to be missing several contents (if not all) in the preview page from the attachment field. However, if the file is downloaded and viewed outside JIRA, it will appear normally. It seems to be relating on the JIRA Rendering Engine and the tools used for the PDF.\r\n\r\nNote: On Confluence, the PDF preview thumbnail is rendered properly but the fullscreen render does not render properly.\r\n\r\nh3. Environment\r\nJIRA 7.3.7, JIRA 7.7.1\r\n\r\nh3. Expected Results\r\nThe PDF is displayed normally\r\n\r\nh3. Actual Results\r\nThe PDF is displayed with missing contents\r\n\r\nh3.Workaround\r\nUse PDF tools that are proven to not cause missing contents","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz96vj:","customfield_14734":"1|hz96in:","customfield_10651":null,"customfield_14731":"1|hz9gnz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz96in:","customfield_12830":null,"customfield_10401":null,"summary":"PDF Rendering Error","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"957680","self":"https://jira.atlassian.com/rest/api/latest/issue/957680","key":"JRASERVER-67115","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["triaged"],"customfield_11433":"9223372036854775807","customfield_10610":23.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/71992","id":"71992","description":"","name":"7.3.8","archived":false,"released":true,"releaseDate":"2017-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/76591","id":"76591","description":"","name":"7.7.0","archived":false,"released":true,"releaseDate":"2018-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/88804","id":"88804","description":"","name":"8.3.2","archived":false,"released":true,"releaseDate":"2019-08-13"}],"customfield_20934":null,"issuelinks":[{"id":"364159","self":"https://jira.atlassian.com/rest/api/2/issueLink/364159","inwardIssue":{"id":"810269","key":"JRACLOUD-67019","self":"https://jira.atlassian.com/rest/api/2/issue/810269","fields":{"summary":"Strange behavior with Contains operator when Text is separated from Number with an Underscore","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"397105","self":"https://jira.atlassian.com/rest/api/2/issueLink/397105","inwardIssue":{"id":"379940","key":"JRACLOUD-66021","self":"https://jira.atlassian.com/rest/api/2/issue/379940","fields":{"summary":"Searching for strings containing dots \".\" is broken","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"425371","self":"https://jira.atlassian.com/rest/api/2/issueLink/425371","inwardIssue":{"id":"24257","key":"JRASERVER-6218","self":"https://jira.atlassian.com/rest/api/2/issue/24257","fields":{"summary":"Allow searching for part of a word (prefix / substring searches)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bkek","name":"bkek","key":"bkek","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bkek&avatarId=4032364","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bkek&avatarId=4032364","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bkek&avatarId=4032364","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bkek&avatarId=4032364"},"displayName":"Benz Kek","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 28 September 2020|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nHi everyone,\r\n\r\n\r\n We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future, i.e. in next 6 months.\r\n Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. You can learn more about this by reading our [Bug Fixing Policy|https://confluence.atlassian.com/support/atlassian-bug-fixing-policy-201294573.html].\r\n\r\nTo see what the Jira team is currently working on and has recently delivered see the following dashboards:\r\n * [Jira Server and Data Center: Recently resolved issues|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=85597]\r\n\r\n * [Jira Server and Data Center: Current work and future plans|https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=85890]\r\n\r\n * [Jira Server and Data Center: Bug Fix Board|https://jira.atlassian.com/secure/RapidBoard.jspa?rapidView=2418]\r\n\r\nWe understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.\r\n Atlassian will keep the issue open and continue to watch this issue for the further updates.\r\n\r\n\r\nThank you,\r\nGrażyna Kaszkur\r\nProduct manager, Jira Server and Data Center\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bkek","name":"bkek","key":"bkek","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bkek&avatarId=4032364","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bkek&avatarId=4032364","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bkek&avatarId=4032364","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bkek&avatarId=4032364"},"displayName":"Benz Kek","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67115/votes","votes":44,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67115/watchers","watchCount":45,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-04-11T09:52:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzcvnz:","updated":"2026-07-03T04:29:48.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. *Summary*\r\nSearching with Text containing multiple Underscores didn't return any results. \r\nThis is not related to custom fields, the same behavior is seen in Summary field as well.\r\n\r\nh3. *Steps to Reproduce*\r\n# Create an issue with Summary: Aaa_Bbb66_Ccc_Ddd_123.\r\n# Search issue by Summary.\r\n\r\nh3. *Testing*\r\n| *Search string* | *Result* |\r\n| aaa | (/) |\r\n| bbb66 | (x) |\r\n| ccc | (/) |\r\n| ddd | (x) |\r\n| 123 | (x) |\r\n| aaa_ | (/) |\r\n| aaa_bbb | (/) |\r\n| aaa_bbb_ | (/) |\r\n| aaa_bbb_ccc | (/) |\r\n| aaa_bbb_ccc_ | (/) |\r\n| aaa_bbb_ccc_ddd | (x) |\r\n| aaa_bbb_ccc_ddd_ | (x) |\r\n| aaa_bbb_ccc_ddd_123 | (x) |\r\n| bbb_ccc | (/) |\r\n| ccc_ddd | (x) |\r\n\r\n\r\nh3. *Conclusion*\r\nThe search seems to be valid until the third underscore only. Also words mixed with letters and numbers searches doesn't work properly.\r\n\r\nh3. *[Update: 18 April 2018]*\r\nIt seems that period \".\" also having the same issue as underscore \"_\".","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzcw1r:","customfield_14734":"1|hzcvov:","customfield_10651":null,"customfield_14731":"1|hzd353:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzcvov:","customfield_12830":null,"customfield_10401":null,"summary":"Searching with Text containing multiple Underscores or Period didn't return any results","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"984619","self":"https://jira.atlassian.com/rest/api/latest/issue/984619","key":"JRASERVER-67487","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":20.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/109304","id":"109304","description":"","name":"9.12.15","archived":false,"released":true,"releaseDate":"2024-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/109021","id":"109021","description":"","name":"10.1.0","archived":false,"released":false,"releaseDate":"2024-09-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/109301","id":"109301","description":"","name":"10.3.0","archived":false,"released":true,"releaseDate":"2024-12-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/110313","id":"110313","description":"","name":"10.4.0","archived":false,"released":true,"releaseDate":"2025-01-22"}],"customfield_20934":null,"issuelinks":[{"id":"369400","self":"https://jira.atlassian.com/rest/api/2/issueLink/369400","inwardIssue":{"id":"985244","key":"JSWSERVER-16657","self":"https://jira.atlassian.com/rest/api/2/issue/985244","fields":{"summary":"DVCS plugin is not able to connect to github.com if it runs behind a forward proxy with basic authentication enabled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10500","name":"Depends","inward":"depended on by","outward":"depends on","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10500"}},{"id":"369427","self":"https://jira.atlassian.com/rest/api/2/issueLink/369427","inwardIssue":{"id":"400648","key":"JSWSERVER-14194","self":"https://jira.atlassian.com/rest/api/2/issue/400648","fields":{"summary":"Github client connection is not taken outbound https proxy settings","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"546917","self":"https://jira.atlassian.com/rest/api/2/issueLink/546917","outwardIssue":{"id":"300297","key":"JRASERVER-35119","self":"https://jira.atlassian.com/rest/api/2/issue/300297","fields":{"summary":"Webhooks do not work with HTTP proxies that require auth","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"534668","self":"https://jira.atlassian.com/rest/api/2/issueLink/534668","inwardIssue":{"id":"2076233","key":"JRASERVER-78763","self":"https://jira.atlassian.com/rest/api/2/issue/2076233","fields":{"summary":"Authentication failure through forward proxy with authentication enabled while creating an outgoing OAuth2 application link","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43417","id":"43417","name":"System Administration - General Configuration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67487/votes","votes":4,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67487/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-06-18T16:27:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzffxb:","updated":"2026-07-03T04:29:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA core as a platfrom doens't handle http/https forward proxy authentication at a platform level.\r\nJIRA relies on built in JVM functionality to handle http/https proxy host and port to initiate the connection, but the JVM doesn't handle authentication with a forward proxy.\r\nThe JVM leaved the implementation for authentication to the application code.\r\nIn short, the JIRA core code should be able to handle *http.proxyUser* and *http.proxyPassword* on a global level.\r\n\r\nh3. Environment\r\n* JIRA 7.12.\r\n* Configure a forward proxy using basic proxy authentication: eg: squid or apache\r\n* Configure JIRA to use a forward proxy using following start up options:\r\n{code}\r\n-Dhttp.proxyHost=127.0.0.1 -Dhttp.proxyPort=3128 -Dhttp.proxyUser=user -Dhttp.proxyPassword=pass -Dhttps.proxyHost=127.0.0.1 -Dhttps.proxyPort=3128 -Dhttps.proxyUser=user -Dhttps.proxyPassword=pass  -Djdk.http.auth.tunneling.disabledSchemes\r\n{code}\r\n* Plan to configure DVCS pluign to try to connect to github using the proxy.\r\n\r\nh3. Steps to Reproduce\r\n# After a freshly restarted JIRA\r\n# Login to JIRA as admin\r\n# Go to Applications and try to configure DVCS to connect to github\r\n\r\n\r\nh3. Expected Results\r\n* JIRA is able to connect to github and verify the user account.\r\n\r\nh3. Actual Results\r\n* JIRA fails to connect to github and user is faced with a connection/access error.\r\n* In the logs we see warnings like this:\r\n{code}\r\n2018-05-24 11:27:15,178 http-nio2-13032-exec-44 WARN admin 687x111223x1 1q8lhhh IP,IP,IP /secure/admin/AddGithubOrganization!finish.jspa [c.a.j.p.d.s.github.webwork.AddGithubOrganization] Caused by: Unable to tunnel through proxy. Proxy returns \"HTTP/1.1 407 Proxy Authentication Required\"\r\n{code}\r\n\r\n\r\nh3. Notes\r\n* You need to avoid doing any other functionality before doing the DVCS configuration to be able to see the error.\r\n* JIRA core doesn't initialize system wide java.net.Authenticator.setDefault(.Authenticator auth) with an [Authenticator object |http://hg.openjdk.java.net/jdk8/jdk8/jdk/file/687fd7c7986d/src/share/classes/java/net/Authenticator.java]. \r\nThis static method could be used to populate the needed Proxy-Authorization header to allow the connection to pass through the proxy.  \r\n\r\nh3.Workaround\r\n* For the time being, a working workaround for this is to rely on lower level implementations that would set a system wide authenticator object for JIRA, a good working example for this is the *JIRA Log Analyzer plugins* (Hercules).\r\nIf we access the Log Analyzer page before getting to DVCS configuration, a system wide authenticator will be initialized and will be used by any other implementation until JIRA is restarted.\r\n\r\nWith Debug logging for {{HttpURLConnection}} enabled (see KB [enable debug logging for outgoing-http-connections|https://confluence.atlassian.com/jirakb/how-to-enable-debug-logging-for-outgoing-http-connections-in-jira-952073102.html]): \r\n* Non-working example: note  _Authentication returned: null_\r\n{noformat}\r\n17-Jun-2018 15:22:02.833 FINEST [http-nio-8081-exec-8] sun.net.www.protocol.http.HttpURLConnection$1.run Requesting Authentication: host =172.16.47.128 url = https://api.github.com/users/atlamstest\r\n17-Jun-2018 15:22:02.834 FINEST [http-nio-8081-exec-8] sun.net.www.protocol.http.HttpURLConnection$1.run Authentication returned: null\r\n17-Jun-2018 15:22:02.834 FINER [http-nio-8081-exec-8] sun.net.www.protocol.http.HttpURLConnection.getHttpProxyAuthentication Proxy Authentication for AuthenticationHeader: prefer Basic realm=\"Password Required\" returned null\r\n{noformat}\r\n* Working example: _Authentication returned: java.net.PasswordAuthentication@23fa1ec4_\r\n{noformat}\r\n17-Jun-2018 15:26:02.039 FINEST [hercules] sun.net.www.protocol.http.HttpURLConnection$1.run Requesting Authentication: host =172.16.47.128 url = https://confluence.atlassian.com/download/attachments/179443532/jira_regex_v2.xml\r\n17-Jun-2018 15:26:02.039 FINEST [hercules] sun.net.www.protocol.http.HttpURLConnection$1.run Authentication returned: java.net.PasswordAuthentication@23fa1ec4\r\n17-Jun-2018 15:26:02.041 FINER [hercules] sun.net.www.protocol.http.HttpURLConnection.getHttpProxyAuthentication Proxy Authentication for AuthenticationHeader: prefer Basic realm=\"Password Required\" returned sun.net.www.protocol.http.BasicAuthentication@6515e4a2\r\n{noformat}\r\n\r\nThere is currently no grantee that the above workaround would continue to work, other plugins can actually override this system wide authenticator using the above static method and prevent the system form working if the plugin have bad code.\r\n\r\n*Please note* that the above problem mainly affects code using *java.net* API eg: DVCS/Eclipse egit or Log Analyzer using the *HttpUrlConnection* class, Apache HttpClient uses different ways to implement proxy authentication.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzfgd3:","customfield_14734":"1|hzffy7:","customfield_10651":null,"customfield_14731":"1|hzflpz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzffy7:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA doesn't handle http forward proxy authentication globally","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"999399","self":"https://jira.atlassian.com/rest/api/latest/issue/999399","key":"JRASERVER-67614","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/75171","id":"75171","description":"","name":"7.6.0","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/79690","id":"79690","description":"","name":"7.6.6","archived":false,"released":true,"releaseDate":"2018-05-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/79901","id":"79901","description":"","name":"7.11.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[{"id":"371238","self":"https://jira.atlassian.com/rest/api/2/issueLink/371238","inwardIssue":{"id":"999398","key":"JRASERVER-67613","self":"https://jira.atlassian.com/rest/api/2/issue/999398","fields":{"summary":"Race Condition with Jira Startup Consistency Checker Can Result in File Lock Errors","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"371239","self":"https://jira.atlassian.com/rest/api/2/issueLink/371239","outwardIssue":{"id":"671430","key":"JRASERVER-64384","self":"https://jira.atlassian.com/rest/api/2/issue/671430","fields":{"summary":"ActiveUsersCountForLicense cache is populated inefficiently leading to performance degradation across the application","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"371311","self":"https://jira.atlassian.com/rest/api/2/issueLink/371311","inwardIssue":{"id":"983809","key":"JRASERVER-67466","self":"https://jira.atlassian.com/rest/api/2/issue/983809","fields":{"summary":"Expose Jira and performance metrics through JMX (part1)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43407","id":"43407","name":"System Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67614/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67614/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-07-18T13:05:10.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzgxm7:","updated":"2026-07-03T04:29:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Problem\r\nJMX Monitoring is slow due to license count and delays startup.\r\n* Related: JRASERVER-64384 - license count slow\r\n* Can Cause: JRASERVER-67613 - lock check failures\r\n\r\nh4. Diagnosis\r\nIn a large instance with many users and groups, JMX startup may be slow.\r\n\r\nh5. Application Logs\r\nLogs may have noticeable delays like:\r\n{code}\r\n2018-07-13 17:55:09,844 localhost-startStop-1 INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]\r\n\r\n2018-07-13 17:55:38,300 localhost-startStop-1 WARN      [c.a.jira.health.HealthChecks] Your database is using an unsupported collation\r\n{code}\r\n* Note this 20s delay, generally this is expected to occur within a few seconds.\r\n\r\nh5. Thread Dumps\r\nWhen taking frequent thread dumps, in this case with 2s intervals, we see this long-running thread:\r\n{code}\r\n\"localhost-startStop-1\" #29 daemon prio=5 os_prio=0 tid=0x00007f36a0001800 nid=0x4227 runnable [0x00007f3701afe000]\r\n   java.lang.Thread.State: RUNNABLE\r\n\tat org.ofbiz.core.entity.model.ModelFieldTypeReader.getModelFieldType(ModelFieldTypeReader.java:195)\r\n\tat org.ofbiz.core.entity.jdbc.SqlJdbcUtil.getValue(SqlJdbcUtil.java:596)\r\n\tat org.ofbiz.core.entity.EntityListIterator.currentGenericValue(EntityListIterator.java:181)\r\n\tat org.ofbiz.core.entity.EntityListIterator.next(EntityListIterator.java:267)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizListIterator.next(DefaultOfBizListIterator.java:100)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizListIterator.next(WrappingOfBizListIterator.java:68)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.processUsers(OfBizUserDao.java:960)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.processUsers(DelegatingUserDao.java:53)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.processUsers(IndexedUserDao.java:63)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.processUsers(DelegatingUserDao.java:53)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.processUsers(SwitchingUserDao.java:30)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.lambda$readUsersInGroupsExcluding$23(DefaultApplicationRoleManager.java:1077)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager$$Lambda$800/1668537103.accept(Unknown Source)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction.lambda$withTransaction$0(DefaultOfBizTransaction.java:44)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction$$Lambda$801/1417043076.apply(Unknown Source)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction.withTransaction(DefaultOfBizTransaction.java:28)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransaction.withTransaction(DefaultOfBizTransaction.java:42)\r\n\tat com.atlassian.jira.crowd.embedded.ofbiz.db.DefaultOfBizTransactionManager.withTransaction(DefaultOfBizTransactionManager.java:9)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.readUsersInGroupsExcluding(DefaultApplicationRoleManager.java:1076)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.readUsersInGroups(DefaultApplicationRoleManager.java:1048)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countUsersInGroups(DefaultApplicationRoleManager.java:1100)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countApplicationRoleUsers(DefaultApplicationRoleManager.java:955)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countApplicationUsers(DefaultApplicationRoleManager.java:938)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager$$Lambda$796/449395834.apply(Unknown Source)\r\n\tat com.atlassian.fugue.Option.map(Option.java:272)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.lambda$new$1(DefaultApplicationRoleManager.java:197)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager$$Lambda$189/365645537.load(Unknown Source)\r\n\tat com.atlassian.cache.ehcache.LoadingCache.getFromLoader(LoadingCache.java:145)\r\n\tat com.atlassian.cache.ehcache.LoadingCache.loadValueAndReleaseLock(LoadingCache.java:100)\r\n\tat com.atlassian.cache.ehcache.LoadingCache.get(LoadingCache.java:76)\r\n\tat com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:99)\r\n\tat com.atlassian.jira.cache.DeferredReplicationCache.get(DeferredReplicationCache.java:48)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.lambda$getUserCountCurrentValue$16(DefaultApplicationRoleManager.java:583)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager$$Lambda$795/1812474572.apply(Unknown Source)\r\n\tat com.atlassian.fugue.Option$Some.fold(Option.java:421)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.getUserCountCurrentValue(DefaultApplicationRoleManager.java:581)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.getUserCount(DefaultApplicationRoleManager.java:574)\r\n\tat com.atlassian.jira.instrumentation.external.InternalStatisticsExternalGauges$1.lambda$new$1(InternalStatisticsExternalGauges.java:96)\r\n\tat com.atlassian.jira.instrumentation.external.InternalStatisticsExternalGauges$1$$Lambda$769/1512596918.get(Unknown Source)\r\n\tat com.atlassian.jira.monitoring.jmx.InstrumentationMetricsCollector.lambda$null$1(InstrumentationMetricsCollector.java:87)\r\n\tat com.atlassian.jira.monitoring.jmx.InstrumentationMetricsCollector$$Lambda$784/1964062498.get(Unknown Source)\r\n\tat com.atlassian.jira.monitoring.jmx.bean.DynamicJmxValue.lambda$getMBeanInfo$0(DynamicJmxValue.java:60)\r\n\tat com.atlassian.jira.monitoring.jmx.bean.DynamicJmxValue$$Lambda$785/55309983.apply(Unknown Source)\r\n\t...\r\n\tat com.atlassian.jira.monitoring.jmx.bean.DynamicJmxValue.getMBeanInfo(DynamicJmxValue.java:66)\r\n\tat com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.getNewMBeanClassName(DefaultMBeanServerInterceptor.java:333)\r\n\tat com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:319)\r\n\tat com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522)\r\n\tat com.atlassian.jira.monitoring.jmx.JmxMetricsExposerImpl.register(JmxMetricsExposerImpl.java:56)\r\n\tat com.atlassian.jira.monitoring.jmx.JmxMetricsExposerImpl.startExposing(JmxMetricsExposerImpl.java:83)\r\n\t- locked <0x00000001cb97e198> (a java.lang.Object)\r\n\tat com.atlassian.jira.monitoring.jmx.JmxMetricsExposerImpl.refreshState(JmxMetricsExposerImpl.java:123)\r\n\tat com.atlassian.jira.monitoring.jmx.JmxMetricsExposerImpl.init(JmxMetricsExposerImpl.java:113)\r\n\tat com.atlassian.jira.instrumentation.Instrumentation.start(Instrumentation.java:168)\r\n\tat com.atlassian.jira.ComponentManager.runStartable(ComponentManager.java:312)\r\n\tat com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:225)\r\n\tat com.atlassian.jira.ComponentManager.start(ComponentManager.java:165)\r\n\t- locked <0x00000001c039d2d8> (a com.atlassian.jira.ComponentManager)\r\n\tat com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:47)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:154)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$80/1981519697.run(Unknown Source)\r\n\tat com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:304)\r\n\tat com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:199)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:146)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:105)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$28/2068762689.run(Unknown Source)\r\n\tat com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:103)\r\n\tat com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:157)\r\n\tat com.atlassian.jira.startup.LauncherContextListener.initSlowStuffInBackground(LauncherContextListener.java:142)\r\n\tat com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:104)\r\n\tat org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4727)\r\n\tat org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5189)\r\n{code}\r\n* Notice that during startup, the JMX monitoring is loaded, which then spends time getting users for license count.\r\n{code}\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.readUsersInGroups(DefaultApplicationRoleManager.java:1048)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countUsersInGroups(DefaultApplicationRoleManager.java:1100)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countApplicationRoleUsers(DefaultApplicationRoleManager.java:955)\r\n\tat com.atlassian.jira.application.DefaultApplicationRoleManager.countApplicationUsers(DefaultApplicationRoleManager.java:938)\r\n{code}\r\n\r\nh5. Workaround\r\nDisable JMX Monitoring before restarting Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzgxxj:","customfield_14734":"1|hzgxn3:","customfield_10651":null,"customfield_14731":"1|hzh26f:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzgxn3:","customfield_12830":null,"customfield_10401":null,"summary":"JMX Monitoring may take a long time to load during Jira Startup","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1147566","self":"https://jira.atlassian.com/rest/api/latest/issue/1147566","key":"JRASERVER-69142","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/89103","id":"89103","name":"7.13.8","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/79699","id":"79699","description":"","name":"8.0.0","archived":false,"released":true,"releaseDate":"2019-02-11"}],"customfield_20934":null,"issuelinks":[{"id":"390104","self":"https://jira.atlassian.com/rest/api/2/issueLink/390104","outwardIssue":{"id":"1015544","key":"JRASERVER-67785","self":"https://jira.atlassian.com/rest/api/2/issue/1015544","fields":{"summary":"Top navigation bar menu item highlight text colour poorly contrasts after upgrade to Jira 7.11","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43418","id":"43418","name":"System Administration - Look and Feel"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrey","name":"jrey","key":"jrey","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrey&avatarId=5811472","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrey&avatarId=5811472","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrey&avatarId=5811472","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrey&avatarId=5811472"},"displayName":"Julien Rey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69142/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69142/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-04-10T12:35:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12834","value":"100%","id":"12834","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i01nrz:","updated":"2026-07-03T04:29:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nThe \"Menu Item Highlight Text Color\" setting is not reflected when installing a fresh Jira, or when clicking on the revert button:\r\n - when Jira is installed, the text color is showing as grey in the drop down menu, although it is set to white in ⚙ > System > Look and feel\r\n - if the color is changed to a non-white color in ⚙ > System > Look and feel and then it is set back to white by using the *Revert* button, the color is not changed back to white in the drop down menu\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira\r\n # Go to ⚙ > System > Look and feel and check the current setting: notice that it's set to white\r\n !Step1.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu and notice that it's grey (not expected)\r\n !Step2.png|thumbnail!\r\n # Go back to ⚙ > System > Look and feel\r\n # Change the \"Menu Item Highlight Text Color\" setting to purple\r\n !Step3.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu and notice that it's purple (expected)\r\n !Step4.png|thumbnail!\r\n # Go back to ⚙ > System > Look and feel and click on the *Revert* button next to the \"Menu Item Highlight Text Color\" setting\r\n !Step5.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu\r\n\r\nh3. Expected Results\r\n\r\nThe color of the text should be white.\r\nh3. Actual Results\r\n\r\nThe color of the text is still purple (not expected):\r\n !Step6.png|thumbnail!\r\nh3. Workaround\r\n # Go to ⚙ > System > Look and feel\r\n # Change the \"Menu Item Highlight Text Color\" setting to a non-white color\r\n # Change the \"Menu Item Highlight Text Color\" setting back to white *manually* either by moving the cursor to the white color area instead of using the *Revert* button\r\n !Step7.png|thumbnail!\r\n # The text will show as white:\r\n !Step8.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i01nt3:","customfield_14734":"1|i01nsv:","customfield_10651":null,"customfield_14731":"1|i01ncv:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i01nsn:","customfield_12830":null,"customfield_10401":null,"summary":"The \"Menu Item Highlight Text Color\" setting is not reflected when installing a fresh JIRA, or when clicking on the revert button","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1508229","self":"https://jira.atlassian.com/rest/api/latest/issue/1508229","key":"JRASERVER-70822","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.09,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["basm","monsters","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/79095","id":"79095","description":"","name":"7.9.2","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13490","id":"13490","name":"Application Links"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmarchionni%40atlassian.com","name":"tmarchionni@atlassian.com","key":"tmarchionni@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmarchionni%40atlassian.com&avatarId=6020715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmarchionni%40atlassian.com&avatarId=6020715"},"displayName":"Tiziana Marchionni","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmarchionni%40atlassian.com","name":"tmarchionni@atlassian.com","key":"tmarchionni@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmarchionni%40atlassian.com&avatarId=6020715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmarchionni%40atlassian.com&avatarId=6020715"},"displayName":"Tiziana Marchionni","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70822/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70822/watchers","watchCount":20,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-03-25T12:47:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1qjpj:","updated":"2026-07-03T04:29:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nusers are shown as logged in (*into Jira*) if they are *watching a confluence space* and a new confluence page with the Jira Issue/Filter macro or the Jira Charts macro is added.\r\n\r\nEverytime a linked application pulls data from JIRA for a user, it will use an OAuth connection towards JIRA to verify if the user has the correct permissions and credentials to view the specified data. This could be a macro within Confluence, but also a linked JIRA issue.\r\n\r\nWhen showing any content to a user, Jira checks the permission of the user viewing the page as otherwise, it could end up in a security issue.\r\nh3. Steps to Reproduce\r\n # make sure that Jira and Confluence share the same *userbase*\r\n # create an *Oauth application link* between Jira and Confluence.\r\n # create a *space* in Confluence\r\n # add some users as *watchers* of the newly created space\r\n # with a different user, create a new page under the newly created space and either insert in the page the *Jira Issue/Filters macro* or the *Jira Charts macro*.\r\n # observe into *Jira access logs* into the Jira Web UI user management that the users watching the space in Confluence are shown as logged in Jira even if they didn't logged in Jira.\r\n\r\nThis behaviour has been tested with *Jira 7.9.2* and *Confluence 6.14.3*.\r\nh3. Expected Results\r\nUsers should not login into Jira.\r\n\r\nh3. Actual Results\r\nUsers *watching the space* are marked as logged in Jira.\r\n\r\nh3. Workaround\r\n\r\nThe only workaround that I found consist into removing the *Confluence application access group* to the users which we don't want to see as logged in Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1qjkn:","customfield_14734":"1|i1qjqn:","customfield_10651":null,"customfield_14731":"1|i1qalb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1qjqf:","customfield_12830":null,"customfield_10401":null,"summary":"Users are shown as logged in if they are watching a confluence space and a new confluence page with the Jira macro or the Jira Charts macro is added","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":"2020-06-24","customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1560882","self":"https://jira.atlassian.com/rest/api/latest/issue/1560882","key":"JRASERVER-71132","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"}],"customfield_20934":null,"issuelinks":[{"id":"443511","self":"https://jira.atlassian.com/rest/api/2/issueLink/443511","inwardIssue":{"id":"1725272","key":"JSWSERVER-20864","self":"https://jira.atlassian.com/rest/api/2/issue/1725272","fields":{"summary":"Two Dimensional issue Filter gadget shows Wrongs values when the filter has Subtasks and Teams Portfolio field in the Y-Axis","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sthottamkara%40atlassian.com","name":"sthottamkara@atlassian.com","key":"JIRAUSER4597069","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597069&avatarId=6020090","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597069&avatarId=6020090","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597069&avatarId=6020090","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597069&avatarId=6020090"},"displayName":"Sandhya Thottamkara","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sthottamkara%40atlassian.com","name":"sthottamkara@atlassian.com","key":"JIRAUSER4597069","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4597069&avatarId=6020090","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4597069&avatarId=6020090","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4597069&avatarId=6020090","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4597069&avatarId=6020090"},"displayName":"Sandhya Thottamkara","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71132/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71132/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-06-03T14:34:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1zigv:","updated":"2026-07-03T04:29:44.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nThe two dimensional statistics gadget shows wrong value for 'None' when there is multi-select-list custom field in the axis. Also, redirects to a wrong filter when clicked on the value.\r\n\r\nh3. Steps to Reproduce\r\n1. Create custom field with multiple choices (eg. custom field named Browsers, can have internet browser as options - IE, Edge, Firefox, Chrome etc.)\r\n2. Create a simple filter like \"project = TEST and issuetype = Bug\"\r\nAdd Two dimensional filter statistics gadget to your dashboard specifying the filter from Step 1\r\n3. Set XAxis = some multi-select-list custom fields\r\n4. Set YAxis = epic link\r\n5. Save the filter.\r\n\r\nh3. Expected Results\r\nThe 'None' value will show the empty fields and clicking on the value will take to the JQL correctly.\r\nh3. Actual Results\r\nThe 'None' values are shown wrong data and when clicking on the value, the previously clicked filter result is displayed.\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1zibj:","customfield_14734":"1|i1zihz:","customfield_10651":null,"customfield_14731":"1|i1z7br:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1zihr:","customfield_12830":null,"customfield_10401":null,"summary":"Two dimensional filter statistics gadget showing wrong values for 'None' on X axix","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1597782","self":"https://jira.atlassian.com/rest/api/latest/issue/1597782","key":"JRASERVER-71339","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/93492","id":"93492","description":"","name":"8.13.3","archived":false,"released":true,"releaseDate":"2021-01-14"}],"customfield_20934":null,"issuelinks":[{"id":"422230","self":"https://jira.atlassian.com/rest/api/2/issueLink/422230","outwardIssue":{"id":"1599021","key":"JRASERVER-71354","self":"https://jira.atlassian.com/rest/api/2/issue/1599021","fields":{"summary":"Using date picker custom field with the format “YYYY/MM/DD”, and setting a date after 2039 using API call, automatically changes the year to 19XX.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=70a1e6433e4a","name":"70a1e6433e4a","key":"JIRAUSER4755223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4755223&avatarId=5206025","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4755223&avatarId=5206025","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4755223&avatarId=5206025","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4755223&avatarId=5206025"},"displayName":"Orlando","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=70a1e6433e4a","name":"70a1e6433e4a","key":"JIRAUSER4755223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4755223&avatarId=5206025","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4755223&avatarId=5206025","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4755223&avatarId=5206025","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4755223&avatarId=5206025"},"displayName":"Orlando","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71339/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71339/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-07-22T23:04:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i25tsf:","updated":"2026-07-03T04:29:43.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n\r\nDuring reindexing, an 'Unable to index custom date field' message is logged when a custom date field for an issue has an invalid value, but the Id of the issue is not recorded.\r\n{code:java}\r\n2012-06-25 23:30:58,073 IssueIndexer:thread-6 WARN admin 1406x194x2 1hi7f6 165.222.16.87,165.222.100.83 /secure/admin/IndexReIndex.jspa [index.indexers.impl.NumberCustomFieldIndexer] Unable to index custom date field 'Date of First Response(customfield_10267) with value: -61811600400000\r\n{code}\r\nLogging the Id of the affected issue when this message gets generated would help save time correcting the invalid value.\r\nh3. Suggested Solution\r\n\r\nLog affected Issue Ids for 'Unable to index custom date field' messages generated during reindexing operations.\r\nh3. Workaround\r\n\r\nIf there's only a single issue with an invalid value, the problematic issue can be found by utilizing a SQL query:\r\n{code:sql}\r\nselect * from customfieldvalue where customfield={customFieldId} order by datevalue asc limit 1;\r\n{code}\r\n  !https://confluence.atlassian.com/s/en_GB/7901/af536c7c6dffcc1d697b914b797aa7f2f306b4f8/_/images/icons/emoticons/information.svg!  Replace \\{customFieldId} with the Id of the custom date field logged in the WARN message\r\n  \r\n Another workaround for finding the invalid value is detailed in [Reindexing fails with Unable to index custom date field error in Jira server|https://confluence.atlassian.com/jirakb/reindexing-fails-with-unable-to-index-custom-date-field-error-in-jira-server-294488445.html]:\r\n{quote}To find the invalid date you must run the SQL query below in your database:\r\n{code:sql}\r\nselect * from customfieldvalue where customfield = <CUSTOM_FIELD_ID> and datevalue < '1970-01-01';\r\n{code}\r\n{code:sql}\r\n select issueid, created from jiraaction where actiontype='comment' and created < '1970-01-01';\r\n{code}\r\n!https://confluence.atlassian.com/s/en_GB/7901/af536c7c6dffcc1d697b914b797aa7f2f306b4f8/_/images/icons/emoticons/information.svg!  The <CUSTOM_FIELD_ID> in the above query can be found in the error code as part of the string: \"customfield_10267\"\r\n{quote}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i25tn3:","customfield_14734":"1|i25ttj:","customfield_10651":null,"customfield_14731":"1|i25h7z:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i25ttb:","customfield_12830":null,"customfield_10401":null,"summary":"Add Issue Ids in the log for message, 'Unable to index custom date field', generated during reindexing","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1663479","self":"https://jira.atlassian.com/rest/api/latest/issue/1663479","key":"JRASERVER-71730","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/91290","id":"91290","name":"8.5.4","archived":false,"released":true,"releaseDate":"2020-03-19"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fe9534534cb0","name":"fe9534534cb0","key":"JIRAUSER4705620","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4705620&avatarId=5822606","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4705620&avatarId=5822606","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4705620&avatarId=5822606","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4705620&avatarId=5822606"},"displayName":"Deepak Kumar","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fe9534534cb0","name":"fe9534534cb0","key":"JIRAUSER4705620","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4705620&avatarId=5822606","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4705620&avatarId=5822606","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4705620&avatarId=5822606","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4705620&avatarId=5822606"},"displayName":"Deepak Kumar","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71730/votes","votes":24,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71730/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-10-23T11:54:32.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2h1an:","updated":"2026-07-03T04:29:43.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJRASERVER-17783 introduced a feature that enable users to edit others' dashboard. But specifying user and group as editors do not enable the user to edit the shared dashboard/filter but adding them to a group having global permission \"Create Shared Objects\" does the same\r\nh3. Steps to Reproduce\r\n # Log in as an admin user\r\n Create 2 normal users named 'edit.user' and 'share.user'. Both are in group 'jira-users' which gives general access to Jira.\r\n # Add 'share.user' to another group \"jira-servicedesk-users\", that is assigned to the global permission \"Create Shared Objects\".\r\n # Login as 'Share.user' and create a new dashboard. Add 'jira-users' as viewers and edit.user as editor.\r\n # Login as 'edit.user'. The shared dashboard looks like this for user 'edit.user': dash_view_edit.user.png. 'edit.user' should be able to edit this dashboard but cannot.\r\n # user 'edit.user' is added to the group \"jira-servicedesk-users\" and reloads the dashboard. Then 'edit.user' can edit. (see: dash_view_edit.user_plus_global_perm.png)\r\n\r\n{noformat}\r\nAdditional scenario:\r\nThe same behavior is reproducible with shared filters.\r\n{noformat}\r\nh3. Expected Results\r\n\r\nWhen 'share.user' sets view + edit group to 'jira-users' for the shared dashboard, 'edit.user' should be able to edit the dashboard.\r\nh3. Actual Results\r\n\r\nOnly when edit.user is added to the group having the global perm \"Create Shared Objects\" editing is possible.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2h15b:","customfield_14734":"1|i2h1br:","customfield_10651":null,"customfield_14731":"1|i2gls7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2h1bj:","customfield_12830":null,"customfield_10401":null,"summary":"Global permission \"Create Shared Objects\" enables a user to edit shared Dashboard/Filter","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1986307","self":"https://jira.atlassian.com/rest/api/latest/issue/1986307","key":"JRASERVER-76436","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/104591","id":"104591","description":"","name":"9.4.3","archived":false,"released":true,"releaseDate":"2023-01-03"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2b156221a02c","name":"2b156221a02c","key":"JIRAUSER5090362","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5090362&avatarId=5938251","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5090362&avatarId=5938251","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5090362&avatarId=5938251","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5090362&avatarId=5938251"},"displayName":"Violeta Fulger","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2b156221a02c","name":"2b156221a02c","key":"JIRAUSER5090362","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5090362&avatarId=5938251","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5090362&avatarId=5938251","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5090362&avatarId=5938251","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5090362&avatarId=5938251"},"displayName":"Violeta Fulger","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76436/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76436/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-10-25T10:47:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3yi7z:","updated":"2026-07-03T04:29:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen migrating users with Page Access Tokens from one directory to another using the supported method described in [this documentation|https://confluence.atlassian.com/adminjiraserver/migrating-users-between-user-directories-938847059.html], the following error is seen in atlassian-jira.log:\r\n{code:java}\r\n2023-10-25 12:26:16,157+0200 http-nio-8943-exec-6 ERROR testuser 746x485x1 pqoh6s 0:0:0:0:0:0:0:1 /plugins/servlet/embedded-crowd/directories/migrate/ [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [TokenEvent(triggeredBy=null, tokenOwnerId=JIRAUSER10700, tokenId=792971877880, tokenName=testusertoken, expiryDays=2913240, triggerSource=SYSTEM)] from the invoker [com.atlassian.event.internal.ComparableListenerInvoker@627fb822]\r\njava.lang.RuntimeException: Listener: com.atlassian.pats.events.audit.AuditEventListener event: com.atlassian.pats.events.token.TokenDeletedEvent\r\n    at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:49)\r\n    at com.atlassian.diagnostics.internal.platform.monitor.event.EventSystemMonitor.invokeMonitored(EventSystemMonitor.java:105)\r\n    at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredListenerInvoker.invoke(MonitoredListenerInvoker.java:38)\r\n    at com.atlassian.event.internal.ComparableListenerInvoker.invoke(ComparableListenerInvoker.java:48)\r\n    at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)\r\n    at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)\r\n    at com.atlassian.diagnostics.internal.platform.monitor.event.MonitoredEventDispatcher.dispatch(MonitoredEventDispatcher.java:36)\r\n    at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:114)\r\n    at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:40)\r\n    ... 2 filtered\r\n...\r\nCaused by: java.lang.NullPointerException\r\n    at com.atlassian.pats.events.audit.jira.JiraAdvancedAuditLogHandler.logTokenDeleted(JiraAdvancedAuditLogHandler.java:41)\r\n    at com.atlassian.pats.events.audit.AuditEventListener.onTokenDeletedEvent(AuditEventListener.java:28)\r\n    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\r\n    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n    at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)\r\n    ... 427 more {code}\r\n \r\n\r\nThis error does not impact the migration.\r\n\r\n \r\n\r\n(i) Page Access Tokens (PAT) are currently not handled by the migration process, and there is an open feature request for this: JRASERVER-76433.\r\nh3. Steps to Reproduce\r\n # Login as a user from a Delegated LDAP Directory and create a new PAT under his *Profile* > {*}Personal Access Tokens{*}.\r\n # Navigate to *Administration   !https://confluence.atlassian.com/adminjiraserver/files/951394526/951394527/1/1527598493234/cog_icon.png|width=18!*> *User Management* > *User directories* > select *Additional configuration & troubleshooting* (section) > {*}Migrate users from one directory to another{*}.\r\n # Migrate the user to Jira's Internal Directory.\r\n # Check the application log file atlassian-jira.log.\r\n\r\nh3. Expected Results\r\n\r\nThere is no error reported.\r\nh3. Actual Results\r\n\r\nThe error mentioned in the Issue Summary is thrown in atlassian-jira.log file.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yi2n:","customfield_14734":"1|i3yi93:","customfield_10651":null,"customfield_14731":"1|i3xc10:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3yi8v:","customfield_12830":null,"customfield_10401":null,"summary":"Migration of users with Page Access Tokens from one directory to another triggers a java.lang.NullPointerException","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"104491","self":"https://jira.atlassian.com/rest/api/latest/issue/104491","key":"JRASERVER-20916","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"2502","customfield_11435":"2507","customfield_11437":"2333","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"34135","customfield_11434":"2363","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"37441","customfield_10610":26.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/32117","id":"32117","name":"6.0-OD-11/Beta1","archived":false,"released":true,"releaseDate":"2013-04-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/14244","id":"14244","description":"","name":"4.1","archived":false,"released":true,"releaseDate":"2010-04-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/15113","id":"15113","description":"","name":"4.1.1","archived":false,"released":true,"releaseDate":"2010-04-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/31604","id":"31604","name":"5.2.9","archived":false,"released":true,"releaseDate":"2013-03-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/37820","id":"37820","name":"6.2","archived":false,"released":true,"releaseDate":"2014-02-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/54307","id":"54307","name":"6.4.6","archived":false,"released":true,"releaseDate":"2015-06-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/71992","id":"71992","description":"","name":"7.3.8","archived":false,"released":true,"releaseDate":"2017-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/89500","id":"89500","description":"","name":"8.5.2","archived":false,"released":true,"releaseDate":"2019-12-16"}],"customfield_20934":null,"issuelinks":[{"id":"207529","self":"https://jira.atlassian.com/rest/api/2/issueLink/207529","inwardIssue":{"id":"362219","key":"JRASERVER-40245","self":"https://jira.atlassian.com/rest/api/2/issue/362219","fields":{"summary":"Allow JQL searches via the Issue Navigator to skip validation and return partial results","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10020","name":"Blocker","inward":"is blocked by","outward":"blocks","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10020"}},{"id":"42030","self":"https://jira.atlassian.com/rest/api/2/issueLink/42030","outwardIssue":{"id":"102764","key":"JRASERVER-20578","self":"https://jira.atlassian.com/rest/api/2/issue/102764","fields":{"summary":"Shared filter queries break when users don't have browse permissions for projects in the search query","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"314742","self":"https://jira.atlassian.com/rest/api/2/issueLink/314742","outwardIssue":{"id":"770014","key":"JRACLOUD-20916","self":"https://jira.atlassian.com/rest/api/2/issue/770014","fields":{"summary":"Shared filter queries don't work with gadgets' results if login user doesn't have permission to access one or more issues or projects included in the results","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"43572","self":"https://jira.atlassian.com/rest/api/2/issueLink/43572","inwardIssue":{"id":"108344","key":"JRASERVER-21656","self":"https://jira.atlassian.com/rest/api/2/issue/108344","fields":{"summary":"Filter broken after contained project has been deleted","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"HTTP Status 400 - A value with ID '[0-9]+' does not exist for the field","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rguler","name":"rguler","key":"rguler","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=32"},"displayName":"Rahmani Guler [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"29699","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rguler","name":"rguler","key":"rguler","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8e81e0232e02b34a4a48e72d7256785d?d=mm&s=32"},"displayName":"Rahmani Guler [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-20916/votes","votes":58,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-20916/watchers","watchCount":55,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2010-04-07T04:00:34.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwac4v:","updated":"2026-07-03T04:29:40.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-20916].\n  {panel}\n\nh3. Steps to Reproduce:\r\n1. Create a shared filter having similar JQL:\r\n{code}\r\nproject in (PROJECT1, PROJECT2) ORDER BY created DESC\r\n{code}\r\n\r\n2. Login as a user having only browse permission for \"PROJECT2\".\r\n3. View the filter in issue navigator.\r\n4. It shows user the number of issues allowed to see. Add a \"filter results\" gadget on the dashboard.\r\n5. Select the filter.\r\n\r\nh3. Result:\r\nThe user gets error message \"The selected filter filter-<ID> has an error: A value with ID '<ID>' does not exist for the field 'project'..\r\n\r\nh3. Expected:\r\nHere also user should be able to view issues from project having browse permission.\r\n\r\nh3. Notes\r\n\r\nAttempting to access the XML view of a filter with this configuration will result in a HTTP 400 with an error similar to \"HTTP Status 400 - A value with ID '10000' does not exist for the field 'project'.\" as per the attached image.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwesuf:","customfield_14734":"1|hwab47:","customfield_10651":null,"customfield_14731":"1|hwjqq7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwga0v:","customfield_12830":null,"customfield_10401":null,"summary":"Shared filter queries don't work with \"Filter Result\" gadget if login user doesn't have browse permission on one of the projects.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"268977","self":"https://jira.atlassian.com/rest/api/latest/issue/268977","key":"JRASERVER-32435","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"183015","customfield_11435":"183015","customfield_11437":"182740","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"207026","customfield_11434":"182692","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"190395","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/30903","id":"30903","name":"5.2.8","archived":false,"released":true,"releaseDate":"2013-03-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/37221","id":"37221","name":"6.1.2","archived":false,"released":true,"releaseDate":"2013-10-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/37514","id":"37514","name":"6.1.4","archived":false,"released":true,"releaseDate":"2013-11-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/94793","id":"94793","description":"","name":"8.15.1","archived":false,"released":true,"releaseDate":"2021-03-16"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"startup\\.sh: Permission denied","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mandreacchio","name":"mandreacchio","key":"mandreacchio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mandreacchio&avatarId=9833387","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mandreacchio&avatarId=9833387","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mandreacchio&avatarId=9833387","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mandreacchio&avatarId=9833387"},"displayName":"Michael Andreacchio","active":true,"timeZone":"America/Adak"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"201740","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mandreacchio","name":"mandreacchio","key":"mandreacchio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mandreacchio&avatarId=9833387","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mandreacchio&avatarId=9833387","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mandreacchio&avatarId=9833387","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mandreacchio&avatarId=9833387"},"displayName":"Michael Andreacchio","active":true,"timeZone":"America/Adak"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-32435/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-32435/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-04-04T01:37:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx2qmv:","updated":"2026-07-03T04:29:39.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem\r\nWhen setting the umask to 0077 the JIRA Installer does not set files with correct permissions.\r\n\r\nh3. Steps to Reproduce\r\nPerform the following steps to reproduce this (as root):\r\n{code}\r\numask 0077\r\numask\r\nwget http://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-5.1.8-x64.bin\r\nsh atlassian-jira-5.1.8-x64.bin\r\ncd jira_install/\r\nfind . -name \"ApplicationPropertiesJira*\"\r\ncd ./atlassian-jira/WEB-INF/classes/com/atlassian/jira/startup/\r\nls -la\r\nhistory | cut -c 8-\r\n{code}\r\n\r\nSimple example in the folder /atlassian-jira/WEB-INF/classes/com/atlassian/jira/startup\r\n{code}\r\n-rw-------  1 root root  1954 2012-10-29 01:27 ApplicationPropertiesJiraHomePathLocator$1.class\r\n-rw-r--r--  1 root root  1658 2012-10-29 01:27 ApplicationPropertiesJiraHomePathLocator.class\r\n{code}\r\n\r\nNote that in the subclass file the group and global permissions are not set. This is problematic.\r\n\r\nAdditionally, the shell scripts will not be provided with the appropriate permissions so JIRA will not be able to be started:\r\n\r\n{noformat}\r\n[root@hercules tmp]# /etc/init.d/jira start\r\nTo run JIRA in the foreground, start the server with start-jira.sh -fg\r\nexecuting using dedicated user: jira\r\nbash: ./startup.sh: Permission denied\r\n{noformat}\r\n\r\nThe same goes for upgrades as it does for installs.\r\n\r\nh3. Workarounds:\r\n# Set umask to something else (eg: 0022) prior to installation\r\n# Fix the file permissions after install:\r\n{code}\r\nchmod -R u=rwx,g=rx,o=rx /var/atlassian/application-data/jira \r\nchmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx6a5z:","customfield_14734":"1|hx2oyf:","customfield_10651":null,"customfield_14731":"1|hxaq07:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx3zpb:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA Linux Installer does not set files with correct permissions when a non-default umask is used","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"324736","self":"https://jira.atlassian.com/rest/api/latest/issue/324736","key":"JRASERVER-37580","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"235755","customfield_11435":"235755","customfield_11437":"235424","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"249494","customfield_11434":"235492","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"243998","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/26202","id":"26202","name":"5.0.7","archived":false,"released":true,"releaseDate":"2012-07-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/45496","id":"45496","name":"6.3.6","archived":false,"released":true,"releaseDate":"2014-09-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/46590","id":"46590","name":"6.3.9","archived":false,"released":true,"releaseDate":"2014-10-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/48694","id":"48694","name":"6.3.10","archived":false,"released":true,"releaseDate":"2014-11-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/60465","id":"60465","name":"7.1.1","archived":false,"released":true,"releaseDate":"2016-03-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/95698","id":"95698","description":"","name":"8.13.10","archived":false,"released":true,"releaseDate":"2021-08-17"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43324","id":"43324","name":"Infrastructure & Services - Application Lifecycle"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"java\\.lang\\.ClassNotFoundException: com\\.mysql\\.jdbc\\.Driver","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dcurrie%40atlassian.com","name":"dcurrie@atlassian.com","key":"dcurrie@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dcurrie%40atlassian.com&avatarId=5789336","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dcurrie%40atlassian.com&avatarId=5789336","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dcurrie%40atlassian.com&avatarId=5789336","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dcurrie%40atlassian.com&avatarId=5789336"},"displayName":"Dave C","active":true,"timeZone":"Australia/Currie"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"249929","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dcurrie%40atlassian.com","name":"dcurrie@atlassian.com","key":"dcurrie@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dcurrie%40atlassian.com&avatarId=5789336","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dcurrie%40atlassian.com&avatarId=5789336","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dcurrie%40atlassian.com&avatarId=5789336","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dcurrie%40atlassian.com&avatarId=5789336"},"displayName":"Dave C","active":true,"timeZone":"Australia/Currie"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-37580/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-37580/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-03-21T00:35:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxdqnb:","updated":"2026-07-03T04:29:39.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nAfter a DBCP timeout occurs, as per the below exception, the MySQL driver throws a ClassNotFoundException.\r\n\r\n{noformat}\r\n2014-03-20 13:07:36,125 http-8080-80 ERROR svc-cdnadmin 779x3201x63 bl0bew 54.197.8.42,10.200.150.66 /rest/api/latest/search/ [NoModule] There was an error getting a DBCP datasource.\r\njava.lang.RuntimeException: Unable to obtain a connection from the underlying connection pool\r\n\tat org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:59)\r\n\tat org.ofbiz.core.entity.transaction.DBCPConnectionFactory.trackConnection(DBCPConnectionFactory.java:194)\r\n\tat org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:73)\r\n\tat org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)\r\n\tat org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)\r\n\tat org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:101)\r\n\tat org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)\r\n\tat org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:367)\r\n\tat org.ofbiz.core.entity.jdbc.SQLProcessor.prepareStatement(SQLProcessor.java:515)\r\n\tat org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:1034)\r\n\tat org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:605)\r\n\tat org.ofbiz.core.entity.GenericHelperDAO.findByAnd(GenericHelperDAO.java:131)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:788)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:773)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:750)\r\n\tat sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareMethodInterceptor.intercept(MultiTenantComponentFactoryImpl.java:230)\r\n\tat org.ofbiz.core.entity.GenericDelegator$$EnhancerByCGLIB$$6a9f8a5e.findByAnd(<generated>)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByAnd(DefaultOfBizDelegator.java:91)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getLinks(DefaultIssueLinkManager.java:609)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getOutwardLinks(DefaultIssueLinkManager.java:420)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager._getLinkCollection(DefaultIssueLinkManager.java:378)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getLinkCollection(DefaultIssueLinkManager.java:360)\r\n\tat com.atlassian.jira.issue.fields.rest.json.beans.IssueLinksBeanBuilder.buildIssueLinks(IssueLinksBeanBuilder.java:57)\r\n\tat com.atlassian.jira.issue.fields.IssueLinksSystemField.getJsonFromIssue(IssueLinksSystemField.java:471)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.getFieldValue(IssueBeanBuilder.java:243)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addFields(IssueBeanBuilder.java:164)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:96)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:259)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:244)\r\n\tat com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)\r\n\tat java.util.AbstractList$Itr.next(Unknown Source)\r\n\tat java.util.AbstractCollection.toArray(Unknown Source)\r\n\tat java.util.ArrayList.<init>(Unknown Source)\r\n\tat com.google.common.collect.Lists.newArrayList(Lists.java:119)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource.asResultsBean(SearchResource.java:216)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource.search(SearchResource.java:164)\r\n\tat sun.reflect.GeneratedMethodAccessor719.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker$1.invoke(DispatchProviderHelper.java:176)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:90)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:98)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.access$100(DispatchProviderHelper.java:28)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker._dispatch(DispatchProviderHelper.java:172)\r\n\tat com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67)\r\n\tat com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:163)\r\n\tat com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:71)\r\n\tat com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:111)\r\n\tat com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:63)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:654)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:612)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:603)\r\n\tat com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:309)\r\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:425)\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)\r\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:689)\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.plugenta.jiraauditor.filter.RestEventsFilter.doFilter(RestEventsFilter.java:75)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:104)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:88)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)\r\n\tat com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)\r\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)\r\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)\r\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)\r\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)\r\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)\r\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)\r\n\tat org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)\r\n\tat org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)\r\n\tat org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)\r\n\tat java.lang.Thread.run(Unknown Source)\r\nCaused by: org.apache.commons.dbcp.SQLNestedException: Cannot get a connection, pool error Timeout waiting for idle object\r\n\tat org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:114)\r\n\tat org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)\r\n\tat org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:198)\r\n\tat org.ofbiz.core.entity.transaction.DBCPConnectionFactory$1.call(DBCPConnectionFactory.java:195)\r\n\tat org.ofbiz.core.entity.jdbc.interceptors.connection.ConnectionTracker.trackConnection(ConnectionTracker.java:53)\r\n\t... 186 more\r\nCaused by: java.util.NoSuchElementException: Timeout waiting for idle object\r\n\tat org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:801)\r\n\tat org.apache.commons.dbcp.AbandonedObjectPool.borrowObject(AbandonedObjectPool.java:79)\r\n\tat org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)\r\n\t... 190 more\r\n{noformat}\r\n\r\nh3. Environment\r\n\r\n* MySQL\r\n* The driver *is definitely installed* in {{$JIRA_INSTALL/lib}}.\r\n\r\nh3. Steps to Reproduce\r\n\r\nCause DBCP to timeout (unsure how to do this).\r\n\r\nh3. Expected Results\r\n\r\nJIRA does not throw a {{java.lang.ClassNotFoundException: com.mysql.jdbc.Driver}}.\r\n\r\nh3. Actual Results\r\n\r\nJIRA throws the below exception:\r\n\r\n{noformat}\r\n2014-03-20 13:07:36,131 http-8080-80 WARN svc-cdnadmin 779x3201x63 bl0bew 54.197.8.42,10.200.150.66 /rest/api/latest/search/ [NoModule] \r\njava.lang.ClassNotFoundException: com.mysql.jdbc.Driver\r\n\tat com.atlassian.plugins.rest.module.ChainingClassLoader.loadClass(ChainingClassLoader.java:65)\r\n\tat org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:81)\r\n\tat org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:146)\r\n\tat org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:101)\r\n\tat org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)\r\n\tat org.ofbiz.core.entity.jdbc.SQLProcessor.getConnection(SQLProcessor.java:367)\r\n\tat org.ofbiz.core.entity.jdbc.SQLProcessor.prepareStatement(SQLProcessor.java:515)\r\n\tat org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:1034)\r\n\tat org.ofbiz.core.entity.GenericDAO.selectByAnd(GenericDAO.java:605)\r\n\tat org.ofbiz.core.entity.GenericHelperDAO.findByAnd(GenericHelperDAO.java:131)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:788)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:773)\r\n\tat org.ofbiz.core.entity.GenericDelegator.findByAnd(GenericDelegator.java:750)\r\n\tat sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareMethodInterceptor.intercept(MultiTenantComponentFactoryImpl.java:230)\r\n\tat org.ofbiz.core.entity.GenericDelegator$$EnhancerByCGLIB$$6a9f8a5e.findByAnd(<generated>)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByAnd(DefaultOfBizDelegator.java:91)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getLinks(DefaultIssueLinkManager.java:609)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getOutwardLinks(DefaultIssueLinkManager.java:420)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager._getLinkCollection(DefaultIssueLinkManager.java:378)\r\n\tat com.atlassian.jira.issue.link.DefaultIssueLinkManager.getLinkCollection(DefaultIssueLinkManager.java:360)\r\n\tat com.atlassian.jira.issue.fields.rest.json.beans.IssueLinksBeanBuilder.buildIssueLinks(IssueLinksBeanBuilder.java:57)\r\n\tat com.atlassian.jira.issue.fields.IssueLinksSystemField.getJsonFromIssue(IssueLinksSystemField.java:471)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.getFieldValue(IssueBeanBuilder.java:243)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addFields(IssueBeanBuilder.java:164)\r\n\tat com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:96)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:259)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:244)\r\n\tat com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)\r\n\tat java.util.AbstractList$Itr.next(Unknown Source)\r\n\tat java.util.AbstractCollection.toArray(Unknown Source)\r\n\tat java.util.ArrayList.<init>(Unknown Source)\r\n\tat com.google.common.collect.Lists.newArrayList(Lists.java:119)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource.asResultsBean(SearchResource.java:216)\r\n\tat com.atlassian.jira.rest.v2.search.SearchResource.search(SearchResource.java:164)\r\n\tat sun.reflect.GeneratedMethodAccessor719.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker$1.invoke(DispatchProviderHelper.java:176)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:90)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:98)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.access$100(DispatchProviderHelper.java:28)\r\n\tat com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker._dispatch(DispatchProviderHelper.java:172)\r\n\tat com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:67)\r\n\tat com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:163)\r\n\tat com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:71)\r\n\tat com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:111)\r\n\tat com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:63)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:654)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:612)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:603)\r\n\tat com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:309)\r\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:425)\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)\r\n\tat com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:689)\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.plugenta.jiraauditor.filter.RestEventsFilter.doFilter(RestEventsFilter.java:75)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:104)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:88)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)\r\n\tat com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)\r\n\tat com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)\r\n\tat com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)\r\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)\r\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)\r\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)\r\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)\r\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)\r\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)\r\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)\r\n\tat org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)\r\n\tat org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)\r\n\tat org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)\r\n\tat java.lang.Thread.run(Unknown Source)\r\n{noformat}\r\n\r\nh3. Notes\r\n\r\nThis exception is only thrown when JIRA's database connection pool exhibits a significant failure, such as timing out. This should be fixed as per [JIRA Stops Functioning due to Timeout waiting for idle object|https://confluence.atlassian.com/display/JIRAKB/JIRA+Stops+Functioning+due+to+Timeout+waiting+for+idle+object].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxe6tj:","customfield_14734":"1|hxdqo7:","customfield_10651":null,"customfield_14731":"1|hxhvdb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxdqnz:","customfield_12830":null,"customfield_10401":null,"summary":"java.lang.ClassNotFoundException: com.mysql.jdbc.Driver occurs after DBCP times out","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"386801","self":"https://jira.atlassian.com/rest/api/latest/issue/386801","key":"JRASERVER-41327","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":37.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/60203","id":"60203","name":"7.1.0-OD-03","archived":false,"released":true,"releaseDate":"2016-01-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/60397","id":"60397","name":"7.1.0-OD-04","archived":false,"released":true,"releaseDate":"2016-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/49320","id":"49320","name":"6.3.11","archived":false,"released":true,"releaseDate":"2014-11-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/54892","id":"54892","name":"6.4.8","archived":false,"released":true,"releaseDate":"2015-07-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/65334","id":"65334","description":"","name":"7.4.0","archived":false,"released":true,"releaseDate":"2017-06-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/106366","id":"106366","description":"","name":"8.20.30","archived":false,"released":true,"releaseDate":"2024-01-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/106358","id":"106358","description":"","name":"9.4.14","archived":false,"released":true,"releaseDate":"2023-11-22"}],"customfield_20934":null,"issuelinks":[{"id":"224123","self":"https://jira.atlassian.com/rest/api/2/issueLink/224123","inwardIssue":{"id":"611023","key":"JRACLOUD-65546","self":"https://jira.atlassian.com/rest/api/2/issue/611023","fields":{"summary":"JIRA Mail Handler does not create issue when sender is a JIRA deleted user.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"324956","self":"https://jira.atlassian.com/rest/api/2/issueLink/324956","outwardIssue":{"id":"773113","key":"JRACLOUD-41327","self":"https://jira.atlassian.com/rest/api/2/issue/773113","fields":{"summary":"Deleting User is not deleting the User data in the APP_USER table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"205016","self":"https://jira.atlassian.com/rest/api/2/issueLink/205016","inwardIssue":{"id":"553583","key":"JRACLOUD-65392","self":"https://jira.atlassian.com/rest/api/2/issue/553583","fields":{"summary":"Deleted JIRA Cloud users can't be added as Service Desk customers","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jrahmadiputra","name":"jrahmadiputra","key":"jrahmadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jrahmadiputra&avatarId=3655295","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jrahmadiputra&avatarId=3655295","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jrahmadiputra&avatarId=3655295","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jrahmadiputra&avatarId=3655295"},"displayName":"Julian","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41327/votes","votes":28,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41327/watchers","watchCount":26,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-12-19T15:43:15.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxlfbr:","updated":"2026-07-03T04:29:38.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-41327].\n  {panel}\n\n*Steps to Reproduce*:\r\n# Create a new User with username \"ABCDE\" via JIRA User Management page.\r\n# After the user created, run these SQL query to check the user details in the database:\r\n{code:sql}\r\nselect * from cwd_user where lower_user_name = 'abcde';\r\nselect * from app_user where lower_user_name = 'abcde';\r\n{code}\r\n# The user details will be appearing for both queries.\r\n# Delete the user via JIRA and run the same query.\r\n\r\n*Expected Results*:\r\nThe user Row will be deleted from both tables.\r\n\r\n*Actual Results*:\r\nThe user data still exist in APP_USER table.\r\n\r\n*Note*:\r\nIf the user is not being deleted in the APP_USER table, would it not take any history or issue link if there is another user with the same name created in the future.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxlpwf:","customfield_14734":"1|hxlfcf:","customfield_10651":null,"customfield_14731":"1|hxoo5z:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxlfc7:","customfield_12830":null,"customfield_10401":null,"summary":"Deleting User is not deleting the User data in the APP_USER table","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"422591","self":"https://jira.atlassian.com/rest/api/latest/issue/422591","key":"JRASERVER-43028","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","issue_collector"],"customfield_11433":"9223372036854775807","customfield_10610":38.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/51694","id":"51694","name":"6.5-OD-01","archived":false,"released":true,"releaseDate":"2015-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/54802","id":"54802","name":"6.5-OD-07","archived":false,"released":true,"releaseDate":"2015-06-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/54832","id":"54832","name":"7.0.0-OD-02","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/60458","id":"60458","name":"7.1.0-OD-06","archived":false,"released":true,"releaseDate":"2016-02-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/61607","id":"61607","name":"7.2.0-OD-05","archived":false,"released":true,"releaseDate":"2016-03-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/77301","id":"77301","description":"","name":" Archived Jira Cloud","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/53792","id":"53792","name":"6.4.4","archived":false,"released":true,"releaseDate":"2015-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/54307","id":"54307","name":"6.4.6","archived":false,"released":true,"releaseDate":"2015-06-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/54413","id":"54413","name":"6.4.7","archived":false,"released":true,"releaseDate":"2015-06-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/61291","id":"61291","name":"6.4.13","archived":false,"released":true,"releaseDate":"2016-03-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/61406","id":"61406","name":"7.1.2","archived":false,"released":true,"releaseDate":"2016-03-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/61620","id":"61620","name":"7.1.4","archived":false,"released":true,"releaseDate":"2016-04-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/84191","id":"84191","description":"","name":"8.1.0","archived":false,"released":true,"releaseDate":"2019-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/90594","id":"90594","name":"8.5.3","archived":false,"released":true,"releaseDate":"2020-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/108297","id":"108297","description":"","name":"9.12.12","archived":false,"released":true,"releaseDate":"2024-09-04"}],"customfield_20934":null,"issuelinks":[{"id":"218650","self":"https://jira.atlassian.com/rest/api/2/issueLink/218650","inwardIssue":{"id":"590260","key":"JRACLOUD-65109","self":"https://jira.atlassian.com/rest/api/2/issue/590260","fields":{"summary":"Cannot Edit or create Issue Collector when Allow unassigned issues is set to OFF","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"174363","self":"https://jira.atlassian.com/rest/api/2/issueLink/174363","inwardIssue":{"id":"422747","key":"JRASERVER-43036","self":"https://jira.atlassian.com/rest/api/2/issue/422747","fields":{"summary":"Issue Collector cannot be created if Assignee is forced to Default Assignee","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"369563","self":"https://jira.atlassian.com/rest/api/2/issueLink/369563","inwardIssue":{"id":"987671","key":"JSWSERVER-16661","self":"https://jira.atlassian.com/rest/api/2/issue/987671","fields":{"summary":"Can't create an Issue Collector when \"System -> General Configuration => Allow unassigned issues = OFF\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"326041","self":"https://jira.atlassian.com/rest/api/2/issueLink/326041","outwardIssue":{"id":"771533","key":"JRACLOUD-43028","self":"https://jira.atlassian.com/rest/api/2/issue/771533","fields":{"summary":"Issue Collector Error Message is not shown without changing the Issue Type","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24490","id":"24490","name":"Issue - Create Issue","description":"UI component used to create or edit JIRA issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rsaputra","name":"rsaputra","key":"rsaputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rsaputra&avatarId=5822255","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rsaputra&avatarId=5822255","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rsaputra&avatarId=5822255","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rsaputra&avatarId=5822255"},"displayName":"Adven","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rsaputra","name":"rsaputra","key":"rsaputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rsaputra&avatarId=5822255","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rsaputra&avatarId=5822255","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rsaputra&avatarId=5822255","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rsaputra&avatarId=5822255"},"displayName":"Adven","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43028/votes","votes":53,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43028/watchers","watchCount":65,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-04-23T13:04:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxqsn3:","updated":"2026-07-03T04:29:38.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-43028].\r\n  {panel}\r\n\r\n*Steps to reproduce:*\r\n# Go to _General Configuration_ and set *Allow unassigned issues* setting to *Off*. The _Assignee_ field will be automatically set to _Required_ in the Field Configuration. \r\n# Create a new project and make the _Project Lead_ as the _Default Assignee_\r\n# Go to _Project Administration -> Issue Collectors -> Add Issue Collector_\r\n# Key in all the required field and click _Submit_\r\n\r\n*Current Result:*\r\n- The page is refreshed and returns to the same page without any error message shown until the users change the _Issue Type_\r\n\r\n*Expected Result:*\r\n- The error message should be displayed without changing the _Issue Type_\r\n{noformat}\r\nError\r\n\r\nYou cannot create an issue collector for this project, because the following fields are required on the project and those field types cannot be displayed to anonymous users. If the field is changed to be optional or a default value is provided, then an Issue Collector can be created for the project. Not allowed fields: Assignee\r\n{noformat}\r\n\r\n*Workaround:*\r\n- Set *Allow unassigned issues* setting to *On* in General Configuration\r\n\r\n*Note:*\r\nThis can also be reproduced by setting a field type that is not allowed in Issue Collector as required, for example a user picker field.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxr13r:","customfield_14734":"1|hxqsnr:","customfield_10651":null,"customfield_14731":"1|hxtksf:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxqsnj:","customfield_12830":null,"customfield_10401":null,"summary":"Issue Collector Error Message is not shown without changing the Issue Type","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"562082","self":"https://jira.atlassian.com/rest/api/latest/issue/562082","key":"JRASERVER-59331","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","pse-request","slush","whl-fy25q3","whl-fy25q4","whl-fy25q4-20","whl-fy26q1","whl-fy26q1-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":33.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/54892","id":"54892","name":"6.4.8","archived":false,"released":true,"releaseDate":"2015-07-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/60201","id":"60201","name":"7.0.4","archived":false,"released":true,"releaseDate":"2015-12-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/63400","id":"63400","description":"","name":"7.2.2","archived":false,"released":true,"releaseDate":"2016-09-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/3","description":"The development team is currently working on this issue.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/inprogress.png","name":"In Progress","id":"3","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"inprogress","name":"In Progress"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13031","value":"S","id":"13031","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rtandon%40atlassian.com","name":"rtandon@atlassian.com","key":"rtandon@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rtandon%40atlassian.com&avatarId=5784264","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rtandon%40atlassian.com&avatarId=5784264","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rtandon%40atlassian.com&avatarId=5784264","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rtandon%40atlassian.com&avatarId=5784264"},"displayName":"Ruchi Tandon","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rtandon%40atlassian.com","name":"rtandon@atlassian.com","key":"rtandon@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rtandon%40atlassian.com&avatarId=5784264","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rtandon%40atlassian.com&avatarId=5784264","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rtandon%40atlassian.com&avatarId=5784264","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rtandon%40atlassian.com&avatarId=5784264"},"displayName":"Ruchi Tandon","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59331/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59331/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-01-12T11:25:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy1tk7:","updated":"2026-07-03T04:29:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nMigrating users from Delegated LDAP Authentication directory to internal directory is not working. \r\n\r\nh3. Steps to Reproduce\r\n# On a clean instance of JIRA 6.4.8, add a user directory using \"Internal with LDAP authentication\"\r\n# Use \"Copy User on Logon\" checkbox\r\n# Login with some AD users so that there are some users in the Delegated LDAP directory.\r\n# Now, logging in as the Internal Directory LDAP user, try to migrate users from  \"Internal with LDAP authentication\" directory to Internal directory.\r\n# The message comes up : \"0 of 2 users successfully migrated.\"\r\n# None of the users are migrated and there is nothing in the logs\r\n\r\nh3. Expected Results\r\nAll users from the delegated directory should get migrated to the Internal directory\r\n\r\n\r\nh3. Actual Results\r\nThe users do not get migrated\r\nThere are no errors shown up in the logs.\r\n \r\n\r\nh3. Workaround\r\n(i) Before proceeding with the workaround, please make a backup of your database so that it is possible to roll back to the original state in case something goes wrong.\r\n\r\n# Run this query in the database :\r\n{code}update cwd_user set external_id = '' where directory_id = <id of the delegated directory you want to migrate>{code}\r\nNote : You can get the directory id by hovering over the User directory on the UI and looking at the url for the link.\r\n# After changing this value, please restart JIRA.\r\n# Now try to run the migration. This time it should run fine.\r\n\r\nh3. Alternative way to reproduce the bug\r\n\r\n(!) Another way to reproduce this bug is to create users in the Jira internal directory, and then migrate them to an \"Internal with LDAP authentication\" directory. When doing that, all the users migrated to the \"Internal with LDAP authentication\" directory will be automatically given a value in the external_id column. Because of that, such users can't be migrated back to the Jira internal directory, unless this column is cleared for them.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1xfb:","customfield_14734":"1|hy1tkv:","customfield_10651":null,"customfield_14731":"1|hy3iun:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy1tkn:","customfield_12830":null,"customfield_10401":null,"summary":"Migrating users from Delegated LDAP Authentication directory to internal directory is not migrating users","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"620946","self":"https://jira.atlassian.com/rest/api/latest/issue/620946","key":"JRASERVER-62153","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[],"customfield_20934":null,"issuelinks":[{"id":"330306","self":"https://jira.atlassian.com/rest/api/2/issueLink/330306","outwardIssue":{"id":"734916","key":"JRACLOUD-62153","self":"https://jira.atlassian.com/rest/api/2/issue/734916","fields":{"summary":"Users in a Different Time Zone See Recently Created Chart Off by One Day/Month","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scranford","name":"scranford","key":"scranford","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scranford&avatarId=11070340","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scranford&avatarId=11070340","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scranford&avatarId=11070340","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scranford&avatarId=11070340"},"displayName":"Shawn C","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scranford","name":"scranford","key":"scranford","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scranford&avatarId=11070340","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scranford&avatarId=11070340","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scranford&avatarId=11070340","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scranford&avatarId=11070340"},"displayName":"Shawn C","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62153/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62153/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-08-04T23:30:43.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy9v7j:","updated":"2026-07-03T04:29:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-62153].\n  {panel}\n\nh3. Summary\r\n\r\nThe \"Recently Created Chart\" Gadget on a JIRA Dashboard shows Issues that were created in the current month shifted back into the previous month if the User's Profile has a Timezone Offset later than the Server's Default Timezone.\r\n\r\nThis causes confusion for users in other regions where their Time Zones differe from the Server who are using these Gadgets\r\nh3. Environment\r\n * JIRA 1000.217.1\r\n\r\nh3. Steps to Reproduce\r\n # Edit dashboard and include a \"Recently Created Chart\" gadget\r\n ** Set a Project/Filter and a Period of 'Monthly'\r\n # Create Issues in the Same Project used by the gadget\r\n # Change your Profile Time Zone so that it is at least -1 hour to the Server's Default; ie if Chicago, set Time Zone to Denver; if Default is New York, set to Chicago/Mexico City,  etc.\r\n # Refresh the Dashboard\r\n\r\nh3. Expected Results\r\n\r\nGadget shows issues created in Current Month in the Column for the Current Month\r\n\r\n!1.ServerDefaultOffset-ChicagoGMT-6.png|thumbnail!\r\nh3. Actual Results\r\n\r\nTesting in the current month of August and setting Time Zone to Denver (rather than my Server's Default of Chicago(GMT-6)) , issues created today are shown in the Gadget to be created in July:\r\n\r\n!2.Manual-Denver_GMT-7.png|thumbnail!\r\nh3. Notes\r\n\r\nIn a Customer's instance, this is also affecting the 'Daily' period where issues created Today appear on Yesterday's Date \r\n\r\nFound that if a GMT Offset was used that is the same as the Server's Offset; Chicago is GMT-6, if manually selecting GMT-6, the Gadget does not display correctly:\r\n !5.Manual-GMT-6.png|thumbnail!\r\n\r\nHowever a Manual Offset of GMT-5 or going to +1 hour (or more) to the Server's Default Time Zone, the Gadget displays correctly:\r\n Manually set Time Zone to GMT-5\r\n !6.Manual-GMT-5.png|thumbnail!\r\n\r\nManually set Time Zone to New York:\r\n !3.Manual-NY_GMT-5.png|thumbnail!\r\n\r\n \r\nh3. Workaround\r\n\r\nnone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy9x8v:","customfield_14734":"1|hy9v8f:","customfield_10651":null,"customfield_14731":"1|hyb03r:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy9v87:","customfield_12830":null,"customfield_10401":null,"summary":"Users in a Different Time Zone See Recently Created Chart Off by One Day/Month","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"672591","self":"https://jira.atlassian.com/rest/api/latest/issue/672591","key":"JRASERVER-64863","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":42.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/72676","id":"72676","description":"","name":"7.5.0","archived":false,"released":true,"releaseDate":"2017-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/79717","id":"79717","description":"","name":"7.6.7","archived":false,"released":true,"releaseDate":"2018-07-12"}],"customfield_20934":null,"issuelinks":[{"id":"342377","self":"https://jira.atlassian.com/rest/api/2/issueLink/342377","inwardIssue":{"id":"443574","key":"CONFSERVER-38182","self":"https://jira.atlassian.com/rest/api/2/issue/443574","fields":{"summary":"Internet Explorer 11 memory increases continuously when browsing Confluence","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"374330","self":"https://jira.atlassian.com/rest/api/2/issueLink/374330","inwardIssue":{"id":"1044292","key":"JRACLOUD-70285","self":"https://jira.atlassian.com/rest/api/2/issue/1044292","fields":{"summary":"High memory consumption in Firefox after page refresh","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"248513","self":"https://jira.atlassian.com/rest/api/2/issueLink/248513","inwardIssue":{"id":"618611","key":"JRASERVER-62024","self":"https://jira.atlassian.com/rest/api/2/issue/618611","fields":{"summary":"High memory consumption in Firefox after page refresh","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"512734","self":"https://jira.atlassian.com/rest/api/2/issueLink/512734","inwardIssue":{"id":"2007816","key":"JSWSERVER-25894","self":"https://jira.atlassian.com/rest/api/2/issue/2007816","fields":{"summary":"Working on a board without reloading the page leads to high memory consumption and slowness when trying to view issues","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43593","id":"43593","name":"Navigation Panel"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":9.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nparks%40atlassian.com","name":"nparks@atlassian.com","key":"nparks@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nparks%40atlassian.com&avatarId=5816447","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nparks%40atlassian.com&avatarId=5816447","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nparks%40atlassian.com&avatarId=5816447","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nparks%40atlassian.com&avatarId=5816447"},"displayName":"Nathan Parks","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nparks%40atlassian.com","name":"nparks@atlassian.com","key":"nparks@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nparks%40atlassian.com&avatarId=5816447","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nparks%40atlassian.com&avatarId=5816447","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nparks%40atlassian.com&avatarId=5816447","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nparks%40atlassian.com&avatarId=5816447"},"displayName":"Nathan Parks","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64863/votes","votes":35,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64863/watchers","watchCount":48,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-17T20:38:16.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12833","value":"75%","id":"12833","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhekn:","updated":"2026-07-03T04:29:36.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen browsing JIRA in IE 11, the browser memory increases and after some time IE does not response.\r\nh3. Environment\r\n\r\nAny web-browser\r\n\r\nh3. Steps to Reproduce\r\n # Turn on F12 development tools, switch to Memory tab, and [Start profiling|https://msdn.microsoft.com/en-us/library/dn255003(v=vs.85).aspx]\r\n # Navigate to different JIRA pages (e.g. browse multiple projects/dashboards one by one)\r\n # Notice an increase in memory usage for every page change\r\n\r\nh3. Expected Behavior\r\n\r\nIE 11 garbage collection should kick in and free up memory periodically.\r\nh3. Actual Behavior\r\n\r\nIE 11 continues to consume system memory until it eventually crashes:\r\n\r\n!IEmem.png|thumbnail!\r\nh3. Notes\r\n * This issue is very similar to CONF-38182.\r\n * IE 11 and Edge are known to have memory leaks as described in [this bug report|https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/8020622/].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyhfrj:","customfield_14734":"1|hyhelj:","customfield_10651":null,"customfield_14731":"1|hyi55j:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyhelb:","customfield_12830":null,"customfield_10401":null,"summary":"Potential memory leak in Web browser leading to performance issues","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1093484","self":"https://jira.atlassian.com/rest/api/latest/issue/1093484","key":"JRASERVER-68543","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["triaged","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":45.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81296","id":"81296","description":"","name":"7.6.9","archived":false,"released":true,"releaseDate":"2018-10-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/76591","id":"76591","description":"","name":"7.7.0","archived":false,"released":true,"releaseDate":"2018-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/90594","id":"90594","name":"8.5.3","archived":false,"released":true,"releaseDate":"2020-01-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/91205","id":"91205","description":"","name":"8.7.1","archived":false,"released":true,"releaseDate":"2020-02-10"},{"self":"https://jira.atlassian.com/rest/api/2/version/97809","id":"97809","description":"","name":"8.13.13","archived":false,"released":true,"releaseDate":"2021-11-01"}],"customfield_20934":null,"issuelinks":[{"id":"380235","self":"https://jira.atlassian.com/rest/api/2/issueLink/380235","inwardIssue":{"id":"800893","key":"JRASERVER-65296","self":"https://jira.atlassian.com/rest/api/2/issue/800893","fields":{"summary":"URI error while viewing attachment with whitespace in Internet Explorer","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jaguilar","name":"jaguilar","key":"jaguilar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jaguilar&avatarId=2477032","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jaguilar&avatarId=2477032","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jaguilar&avatarId=2477032","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jaguilar&avatarId=2477032"},"displayName":"Javier Aguilar","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68543/votes","votes":25,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68543/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-12-05T17:06:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzt06n:","updated":"2026-07-03T04:29:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary \r\n\r\nWhile viewing pdf attachment in Chrome, the following stack trace will be shown:\r\n{code}\r\n2018-12-05 10:48:59,943 http-nio-8077-exec-2 ERROR sysadmin 648x1943x1 le8v9o 0:0:0:0:0:0:0:1 /secure/attachment/10004/cat.pdf [c.a.j.web.servlet.ViewAttachmentServlet] Error serving file for path /10004/cat.pdf: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\ncom.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:153)\r\n\tat com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)\r\n\tat com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.get(DefaultAttachmentManager.java:733)\r\n{code}\r\n\r\nh3. Steps to Reproduce \r\n# Upload a PDF file to a Jira issue\r\n# View attachment in Chrome\r\n\r\nh3. Expected Results\r\nNo errors in the log\r\n\r\nh3. Actual Results \r\nError in log\r\n\r\nh3. Notes \r\nDoes not occur in Firefox\r\n\r\nh3.Workaround \r\nUse Firefox","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzt09z:","customfield_14734":"1|hzt07j:","customfield_10651":null,"customfield_14731":"1|hzt1qn:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzt07j:","customfield_12830":null,"customfield_10401":null,"summary":"Error in logs while viewing pdf attachment in Chrome","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1681103","self":"https://jira.atlassian.com/rest/api/latest/issue/1681103","key":"JRASERVER-71824","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92910","id":"92910","description":"","name":"8.5.9","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/91923","id":"91923","description":"","name":"8.9.1","archived":false,"released":true,"releaseDate":"2020-06-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/92100","id":"92100","description":"","name":"8.13.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"}],"customfield_20934":null,"issuelinks":[{"id":"488462","self":"https://jira.atlassian.com/rest/api/2/issueLink/488462","outwardIssue":{"id":"1941258","key":"JRASERVER-75557","self":"https://jira.atlassian.com/rest/api/2/issue/1941258","fields":{"summary":"Jira renames attachments unexpectedly when there are stale temporary attachments (caused by JRASERVER-71824)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dd46af19d4d5","name":"dd46af19d4d5","key":"JIRAUSER4878240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4878240&avatarId=5817750","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4878240&avatarId=5817750","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4878240&avatarId=5817750","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4878240&avatarId=5817750"},"displayName":"Carlos Vigier","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dd46af19d4d5","name":"dd46af19d4d5","key":"JIRAUSER4878240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4878240&avatarId=5817750","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4878240&avatarId=5817750","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4878240&avatarId=5817750","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4878240&avatarId=5817750"},"displayName":"Carlos Vigier","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71824/votes","votes":30,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71824/watchers","watchCount":39,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-11-18T17:24:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2jybz:","updated":"2026-07-03T04:29:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe issue is that the temporary attachments located in <Jira home>/caches/tmp_attachments are not clearing or being deleted.  \r\nh3. Steps to Reproduce\r\n # Create or Edit Issues \r\n # Add an attachment to the issue \r\n # Cancel creating or editing the issue after adding the attachment\r\n\r\nNOTE: This will create a temp file located in <Jira home>/caches/tmp_attachments.\r\nh3. Expected Results\r\n\r\nThe expectation is that these temp files would be cleared or deleted automatically after canceling the issue. The reason for this expectation is that when you create an issue or edit an issue with an attachment the file is created and removed automatically. \r\n\r\nAccording to documentation [DefaultTemporaryWebAttachmentsMonitor|https://docs.atlassian.com/software/jira/docs/api/7.0.4/com/atlassian/jira/web/action/issue/DefaultTemporaryWebAttachmentsMonitor.html], the job should be clearing these tmp files automatically. \r\n{quote}This class maintains a list of temporary attachments uploaded by a user. When the user's session expires or the user logs out, it is responsible of deleting any temporary files that were not converted to proper attachments.\r\n\r\nSince:\r\n 6.4\r\n{quote}\r\nh3. Actual Results\r\n\r\nWhen canceling an issue that you are editing or creating with an attachment the temp file is not removed automatically. When logging out from the user it does not remove the temp file. \r\nh3. Workaround\r\n\r\nThere are currently two workarounds for this issue that should delete these files.\r\n * Removing the files manually or through a task from <Jira home>/caches/tmp_attachments\r\n * Attempting to stop the Jira instance which should clear the tmp_attachment folder completely.\r\n ** Stop the Jira instance\r\n ** Confirm that tmp_attachment folder has been deleted located in<Jira home>/caches/\r\n ** Start the Jira instance (This should create again the tmp_attachment folder)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2jy6n:","customfield_14734":"1|i2jyd3:","customfield_10651":null,"customfield_14731":"1|i2ji6v:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2jycv:","customfield_12830":null,"customfield_10401":null,"summary":"Temporary attachments not clearing automatically (tmp_attachments)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1692123","self":"https://jira.atlassian.com/rest/api/latest/issue/1692123","key":"JRASERVER-71899","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["GDPR"],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92692","id":"92692","description":"","name":"7.13.18","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/92100","id":"92100","description":"","name":"8.13.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92948","id":"92948","description":"","name":"8.15.0","archived":false,"released":true,"releaseDate":"2021-02-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/96192","id":"96192","description":"","name":"8.18.1","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/110304","id":"110304","description":"","name":"9.12.19","archived":false,"released":true,"releaseDate":"2025-03-04"}],"customfield_20934":null,"issuelinks":[{"id":"444313","self":"https://jira.atlassian.com/rest/api/2/issueLink/444313","inwardIssue":{"id":"124767","key":"JRASERVER-23653","self":"https://jira.atlassian.com/rest/api/2/issue/124767","fields":{"summary":"User Enumeration","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"444315","self":"https://jira.atlassian.com/rest/api/2/issueLink/444315","inwardIssue":{"id":"1046795","key":"JRASERVER-67984","self":"https://jira.atlassian.com/rest/api/2/issue/1046795","fields":{"summary":"Logging in as a Non-admin user without Browse User Permission can view User Profiles","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"429491","self":"https://jira.atlassian.com/rest/api/2/issueLink/429491","inwardIssue":{"id":"1601141","key":"JRASERVER-71369","self":"https://jira.atlassian.com/rest/api/2/issue/1601141","fields":{"summary":"User name appears in Change password URL","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"444316","self":"https://jira.atlassian.com/rest/api/2/issueLink/444316","inwardIssue":{"id":"290115","key":"JRASERVER-34165","self":"https://jira.atlassian.com/rest/api/2/issue/290115","fields":{"summary":"username visisble to anonymous users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43426","id":"43426","name":"System Administration - Secure Administrator Sessions"},{"self":"https://jira.atlassian.com/rest/api/2/component/24491","id":"24491","name":"User Management - User Profile"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71899/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71899/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-12-10T21:11:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2ltdr:","updated":"2026-07-03T04:29:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nUsernames are displayed on User profile pages within Jira.\r\n*Example:*\r\n* {{https://localhost/jira/secure/ViewProfile.jspa?name=paulo}}\r\n\r\nh3. Steps to Reproduce\r\n# Login with Jira\r\n# Navigate to user profile\r\n# The profile URL displays the username information.\r\n\r\nh3. Expected Results\r\nUsername information should not appear in the Jira URL, rather it should be replaced by an externally unidentified ID.\r\n\r\nh3. Actual Results\r\nThe username appears in the URL. \r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2lt8f:","customfield_14734":"1|i2ltev:","customfield_10651":null,"customfield_14731":"1|i2lcnb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2lten:","customfield_12830":null,"customfield_10401":null,"summary":"Usernames are exposed in the URL while accessing user profiles","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1747245","self":"https://jira.atlassian.com/rest/api/latest/issue/1747245","key":"JRASERVER-72307","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92025","id":"92025","description":"","name":"8.5.7","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92910","id":"92910","description":"","name":"8.5.9","archived":false,"released":true,"releaseDate":"2020-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/93492","id":"93492","description":"","name":"8.13.3","archived":false,"released":true,"releaseDate":"2021-01-14"}],"customfield_20934":null,"issuelinks":[{"id":"437428","self":"https://jira.atlassian.com/rest/api/2/issueLink/437428","outwardIssue":{"id":"982145","key":"CONFSERVER-55889","self":"https://jira.atlassian.com/rest/api/2/issue/982145","fields":{"summary":"Unable to disable users from Delegated LDAP when the users are removed from LDAP side","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=azuhra","name":"azuhra","key":"azuhra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=azuhra&avatarId=5819446","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=azuhra&avatarId=5819446","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=azuhra&avatarId=5819446","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=azuhra&avatarId=5819446"},"displayName":"Aqqiela","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mkhairuliana","name":"mkhairuliana","key":"mkhairuliana","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mkhairuliana&avatarId=2965605","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mkhairuliana&avatarId=2965605","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mkhairuliana&avatarId=2965605","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mkhairuliana&avatarId=2965605"},"displayName":"Monique Khairuliana","active":false,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72307/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72307/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-04-12T06:44:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2v5sn:","updated":"2026-07-03T04:29:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen Jira is connected to Delegated LDAP, users that are already deleted from LDAP side cannot be disabled in Jira\r\nh3. Environment\r\n * Delegated (Internal with LDAP Authentication) LDAP\r\n\r\nh3. Steps to Reproduce\r\n # Connect Jira to an LDAP with Delegated permission\r\n # Login to Jira as one of the user from the Delegated LDAP\r\n # Create some content in Jira\r\n # Logout\r\n # Remove/delete this user from LDAP side\r\n\r\nh3. Expected Results\r\n # User can be disabled in Jira\r\n\r\nh3. Actual Results\r\n\r\nThe user cannot be disabled in Jira. There is no edit button for users coming from Delegated LDAP.\r\nEven if we recreate the user from LDAP, we still cannot disable the user in Jira side.\r\n!result.png|thumbnail!\r\nh3. Workaround\r\n # Disable the user manually by running the following database SQL query:\r\n{code:java}\r\nUPDATE cwd_user SET active = '0' where user_name = '<the username that we'd like to disable>';\r\n{code}\r\n(!) Please always backup your database before performing any alteration in the database side.\r\n\r\n # Restart Jira > Run Full reindexing","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2v5nb:","customfield_14734":"1|i2v5tr:","customfield_10651":null,"customfield_14731":"1|i2ulg7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2v5tj:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to disable users from Delegated LDAP when the users are removed from LDAP side","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1875116","self":"https://jira.atlassian.com/rest/api/latest/issue/1875116","key":"JRASERVER-73830","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":29.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/99493","id":"99493","description":"","name":"8.20.7","archived":false,"released":true,"releaseDate":"2022-03-15"}],"customfield_20934":null,"issuelinks":[{"id":"470281","self":"https://jira.atlassian.com/rest/api/2/issueLink/470281","outwardIssue":{"id":"1875930","key":"JRASERVER-73869","self":"https://jira.atlassian.com/rest/api/2/issue/1875930","fields":{"summary":"Changes in collecting plugin dependencies for Jira 8.19 onward upon plugin disabling/uninstalling","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"545130","self":"https://jira.atlassian.com/rest/api/2/issueLink/545130","inwardIssue":{"id":"2031593","key":"JRASERVER-77849","self":"https://jira.atlassian.com/rest/api/2/issue/2031593","fields":{"summary":"Disable/Uninstall/Upgrade of any (3rd party) plugin will have all JSM plugins and other 3rd party plugins as dependencies","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10870","id":"10870","name":"UPM (Universal Plugin Manager)","description":"We need this for historical purposes. Issues should be raised in the add-on's issue tracker. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cf063312d081","name":"cf063312d081","key":"JIRAUSER5113377","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5113377&avatarId=5975921","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5113377&avatarId=5975921","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5113377&avatarId=5975921","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5113377&avatarId=5975921"},"displayName":"Binoy Nicholas","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cf063312d081","name":"cf063312d081","key":"JIRAUSER5113377","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5113377&avatarId=5975921","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5113377&avatarId=5975921","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5113377&avatarId=5975921","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5113377&avatarId=5975921"},"displayName":"Binoy Nicholas","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73830/votes","votes":46,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73830/watchers","watchCount":49,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-05-24T01:13:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3g37r:","updated":"2026-07-03T04:29:32.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhile upgrading Configuration Manager for Jira plugin, Universal Plugin Manager disables and enables Atlassian core packages causing a downtime to DC instances.\r\n\r\nConfiguration manager has dependent plugins which needs to be stopped during the upgrade as recorded in the logs.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n\r\nJira DC - version 8.20.7\r\nUniversal Plugin Manager - version 5.0.3\r\nInstall Configuration Manager for Jira - version 6.10.5\r\nClick {{Update}} \r\n\r\nh3. Expected Results\r\n\r\nUpgrading CMJ plugin only disables CMJ dependent plugins during the update process. The plugin gets updated. \r\n\r\nh3. Actual Results\r\n\r\nThe plugin gets updated but Universal Plugin Manager disables core Jira plugins. Logs record it:\r\n{noformat}\r\nTo disable plugins '[com.botronsoft.jira.rollout.configuration-manager-core]', we need to first disable all dependent enabled plugins:\r\n{noformat}\r\nHere is the full list of plugins disabled:\r\n{noformat}\r\nTo disable plugins '[com.botronsoft.jira.rollout.configuration-manager-core]', we need to first disable all dependent enabled plugins: [com.atlassian.pats.pats-plugin(OPTIONAL), com.atlassian.jira.gadgets(OPTIONAL), com.atlassian.jira.jira-software-application(OPTIONAL), com.ntg.dcis.scheduler.scheduler(OPTIONAL), com.atlassian.jira.plugins.inform.batchers(OPTIONAL), cloud.bdq.jsdattachmentemailer(OPTIONAL), com.atlassian.mywork.mywork-jira-provider-plugin(OPTIONAL), com.atlassian.plugins.helptips.jira-help-tips(OPTIONAL), com.ntg.dcdd.emlPaymentGateway(OPTIONAL), com.yasoon.jira.light(DYNAMIC), com.intenso.jira.issue-templates(DYNAMIC), com.atlassian.jira.mobile(OPTIONAL), com.atlassian.jira.plugins.jira-admin-helper-plugin(OPTIONAL), com.sourcesense.jira.plugin.cascadingselect(OPTIONAL), com.atlassian.servicedesk.application(OPTIONAL), com.atlassian.jira.plugins.jira-dnd-attachment-plugin(OPTIONAL), com.projectbalm.riskregister.riskregister-jira(OPTIONAL), com.oldstreetsolutions.atlassian.jira.custom-charts(OPTIONAL), com.atlassian.jira.jira-quick-edit-plugin(OPTIONAL), com.atlassian.jira.jira-core-reports-plugin(OPTIONAL), com.atlassian.jira.collector.plugin.jira-issue-collector-plugin(OPTIONAL), com.atlassian.business.insights.core-plugin(DYNAMIC), com.ntg.dcdd.restapi(OPTIONAL), com.midori.jira.plugin.pdfautomation(OPTIONAL), com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin(OPTIONAL), com.atlassian.jira.jira-projects-issue-navigator(OPTIONAL), com.atlassian.jira.jira-issue-link-remote-jira-plugin(OPTIONAL), com.intenso.jira.plugins.jsd-extender(OPTIONAL), com.botronsoft.jira.rollout.integrity-check(MANDATORY), net.brokenbuild.subcomponents(OPTIONAL), com.atlassian.jira.ext.calendar(OPTIONAL), com.atlassian.jira.mobile.jira-mobile-rest(OPTIONAL), com.atlassian.servicedesk.servicedesk-canned-responses-plugin(OPTIONAL), com.atlassian.jirafisheyeplugin(OPTIONAL), com.ntg.dcis.reporter(OPTIONAL), com.atlassian.servicedesk.servicedesk-notifications-plugin(OPTIONAL), com.atlassian.jira.jira-issue-nav-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-lingo-integration-plugin(OPTIONAL), com.atlassian.business.insights.jira-plugin(DYNAMIC), com.atlassian.servicedesk.servicedesk-reports-plugin(OPTIONAL), com.atlassian.servicedesk.frontend-webpack-plugin(OPTIONAL), com.atlassian.jira.jira-share-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.servicedesk-search-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-knowledge-base-plugin(OPTIONAL), com.atlassian.jira.plugin.ext.bamboo(OPTIONAL), com.atlassian.jira.plugins.jira-development-integration-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-transition-triggers-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-bitbucket-connector-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-software-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-variable-substitution-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin(OPTIONAL), com.atlassian.servicedesk.approvals-plugin(OPTIONAL), com.riadalabs.jira.plugins.insight(OPTIONAL), com.onresolve.jira.groovy.groovyrunner(OPTIONAL), com.atlassian.jira.migration.jira-migration-plugin(OPTIONAL), com.codebarrel.addons.automation(OPTIONAL), com.atlassian.jira.plugins.workinghours(OPTIONAL), com.atlassian.servicedesk.servicedesk-lingo-plugin(OPTIONAL), com.atlassian.servicedesk(OPTIONAL), com.atlassian.servicedesk.project-ui(OPTIONAL), com.atlassian.servicedesk.public-rest-api(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin(OPTIONAL), com.atlassian.servicedesk.incident-management-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-importers-plugin(OPTIONAL), com.atlassian.jpo(OPTIONAL), com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin(OPTIONAL), com.atlassian.teams(OPTIONAL), com.radiantminds.roadmaps-jira(OPTIONAL), com.pyxis.greenhopper.jira(OPTIONAL), com.atlassian.jira.jira-issue-nav-components(OPTIONAL), com.atlassian.jira.jira-issue-link-confluence-plugin(OPTIONAL), com.atlassian.jira.jira-view-issue-plugin(OPTIONAL), com.atlassian.jira.jira-issue-link-applinks-common-plugin(OPTIONAL), com.atlassian.jira.rest(OPTIONAL), com.atlassian.jira-core-project-templates(OPTIONAL), com.atlassian.jira.jira-projects-plugin(OPTIONAL), com.atlassian.jira.project-templates-plugin(OPTIONAL), com.atlassian.jira.jira-project-config-plugin(OPTIONAL), com.atlassian.jira.plugins.workflow.sharing.jira-workflow-sharing-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-workflow-designer(OPTIONAL)]\r\n{noformat}\r\nh3. Workaround\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3g32n:","customfield_14734":"1|i3g393:","customfield_10651":null,"customfield_14731":"1|i3f8an:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3g38v:","customfield_12830":null,"customfield_10401":null,"summary":"Upgrading Configuration Manager for Jira DC app causes UPM to disable/enable Atlassian packages","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1899060","self":"https://jira.atlassian.com/rest/api/latest/issue/1899060","key":"JRASERVER-74445","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/99697","id":"99697","description":"","name":"8.22.2","archived":false,"released":true,"releaseDate":"2022-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/102401","id":"102401","description":"","name":"9.3.0","archived":false,"released":true,"releaseDate":"2022-09-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/110304","id":"110304","description":"","name":"9.12.19","archived":false,"released":true,"releaseDate":"2025-03-04"}],"customfield_20934":null,"issuelinks":[{"id":"476740","self":"https://jira.atlassian.com/rest/api/2/issueLink/476740","outwardIssue":{"id":"143623","key":"JRASERVER-25263","self":"https://jira.atlassian.com/rest/api/2/issue/143623","fields":{"summary":"JIRA does not Respect Attachment's Encoding","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=458e633c07a6","name":"458e633c07a6","key":"JIRAUSER5624240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5624240&avatarId=6612832","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5624240&avatarId=6612832","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5624240&avatarId=6612832","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5624240&avatarId=6612832"},"displayName":"Jose Antonio Uribe","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=458e633c07a6","name":"458e633c07a6","key":"JIRAUSER5624240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5624240&avatarId=6612832","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5624240&avatarId=6612832","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5624240&avatarId=6612832","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5624240&avatarId=6612832"},"displayName":"Jose Antonio Uribe","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74445/votes","votes":14,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74445/watchers","watchCount":14,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-10-25T12:36:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3jtlz:","updated":"2026-07-03T04:29:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Jira is not able to provide the right encoding for .txt files even though the .txt file has the same encoding character set as the Jira instance:\r\n\r\nh3. Way to reproduce\r\n* Install Jira. Currently tested on 8.20.1, 8.22.2, 9.3.0\r\n* Ensure you have setup UTF-8 across DB, Application server and Web application as mentioned here: [Troubleshoot character display issues in Jira server|https://confluence.atlassian.com/jirakb/troubleshoot-character-display-issues-in-jira-server-203394762.html]\r\n* Create a .txt file with the following content:\r\n{code}\r\nÜgyfél kérésének tesztelése:\r\nEz egy példa olyan tartalomra, amely speciális karaktereket tartalmaz.\r\n{code}\r\n* Ensure that the file is UTF-8 as your Jira instance encoding charset\r\n{code}\r\n$ file special_chars.txt \r\nspecial_chars.txt: Unicode text, UTF-8 text\r\n{code}\r\n* Attach your new file to an Issue\r\n* Click on the new attachment to open it in the web browser\r\n\r\nh3. Expected behavior\r\n !expected-behavior.png|thumbnail! \r\n\r\nh3. Current behavior\r\n !current-behavior.png|thumbnail! \r\n\r\n{quote}\r\nThe problem is probably associated with HTTP headers. Some information may have been omitted, making it impossible for the browser to determine what encoding was used. The console log from Firefox seems to confirm that.\r\n{code}\r\nThe character encoding of the document was not declared, so the encoding was guessed from content. The character encoding needs to be declared in the Content-Type HTTP header or using a byte order mark.\r\n{code}\r\n{quote}\r\n\r\nh3. Workaround\r\n\r\nAs a workaround, we suggest some plugins that would force the browser to display files in the selected encoding. For example:\r\n* Firefox: has a built-in option \"[Repair Text Encoding|https://support.mozilla.org/en-US/kb/text-encoding-no-longer-available-firefox-menu].\"\r\n* Chrome: [Charset|https://chrome.google.com/webstore/detail/charset/oenllhgkiiljibhfagbfogdbchhdchml] add-on","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3jtgv:","customfield_14734":"1|i3jtnb:","customfield_10651":null,"customfield_14731":"1|i3iu2k:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3jtn3:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA is not showing .txt content properly even with same encoding","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"151754","self":"https://jira.atlassian.com/rest/api/latest/issue/151754","key":"JRASERVER-25992","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"13966","customfield_11435":"13966","customfield_11437":"15724","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"31112","customfield_11434":"13966","customfield_17933":null,"labels":["affects-cloud","affects-server","slush","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"39506","customfield_10610":66.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/15918","id":"15918","description":"","name":"4.4","archived":false,"released":true,"releaseDate":"2011-08-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/19595","id":"19595","name":"4.4.1","archived":false,"released":true,"releaseDate":"2011-09-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/46290","id":"46290","name":"6.3.8","archived":false,"released":true,"releaseDate":"2014-10-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/53792","id":"53792","name":"6.4.4","archived":false,"released":true,"releaseDate":"2015-05-12"}],"customfield_20934":null,"issuelinks":[{"id":"84710","self":"https://jira.atlassian.com/rest/api/2/issueLink/84710","inwardIssue":{"id":"198099","key":"CONFSERVER-26415","self":"https://jira.atlassian.com/rest/api/2/issue/198099","fields":{"summary":"Problem with \"jiraissues\" macro when specifying issuetype with \"&\" symbol","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"84637","self":"https://jira.atlassian.com/rest/api/2/issueLink/84637","inwardIssue":{"id":"204274","key":"CONFSERVER-26770","self":"https://jira.atlassian.com/rest/api/2/issue/204274","fields":{"summary":"Special character, in a JIRA project doesn't render in JIRA issue Macro.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"244680","self":"https://jira.atlassian.com/rest/api/2/issueLink/244680","outwardIssue":{"id":"662491","key":"CONFCLOUD-53037","self":"https://jira.atlassian.com/rest/api/2/issue/662491","fields":{"summary":"JIRA Issue Macro will not show if the Epic Link contains '&'","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"315980","self":"https://jira.atlassian.com/rest/api/2/issueLink/315980","outwardIssue":{"id":"771830","key":"JRACLOUD-25992","self":"https://jira.atlassian.com/rest/api/2/issue/771830","fields":{"summary":"On Confluence, Jira Issues Macro does not work with some custom fields after upgrading to JIRA 4.4.x - \"Unable to determine if sort should be enabled\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"60583","self":"https://jira.atlassian.com/rest/api/2/issueLink/60583","outwardIssue":{"id":"144846","key":"JRASERVER-25402","self":"https://jira.atlassian.com/rest/api/2/issue/144846","fields":{"summary":"Ampersands (&) in custom field values can causes error with Issue Navigator XML view","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"499778","self":"https://jira.atlassian.com/rest/api/2/issueLink/499778","inwardIssue":{"id":"1967102","key":"CONFCLOUD-76451","self":"https://jira.atlassian.com/rest/api/2/issue/1967102","fields":{"summary":"Custom fields with \"&\" in the title fail to load data in the Jira issue macros","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11905","id":"11905","name":"Navigation - Export","description":"Plugin that renders issue search results, e.g. in XML, MS Excel or Word format"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lnunes","name":"lnunes","key":"lnunes","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=32"},"displayName":"Leandro Fanese Nunes [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"115670","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lnunes","name":"lnunes","key":"lnunes","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/6b4d119b26666ff301150d373fedcba6?d=mm&s=32"},"displayName":"Leandro Fanese Nunes [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-25992/votes","votes":27,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-25992/watchers","watchCount":41,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2011-10-17T21:23:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwca7b:","updated":"2026-07-03T04:29:27.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-25992].\r\n  {panel}\r\n\r\nAfter upgrading JIRA to 4.4.x the JIRA issues Macro does not work as expected if you set some custom fields as columns. It occurs either using the old one or the new syntax. The following error message is logged on Confluence side:\r\n\r\n{code}2011-10-16 14:08:00,541 ERROR [http-18050-14] [confluence.extra.jira.JiraIssuesManager] getChannelElement Error while trying to assemble the issues returned in XML format: Error on line 111: The entity name must immediately follow the '&' in the entity reference.\r\n -- url: /test/PD/1.11+Release+Notes | page: 11123123 | userName: testuser | referer: https://testinstance.com\r\n2011-10-16 14:08:00,544 ERROR [http-18050-14] [confluence.extra.jira.JiraIssuesMacro] throwMacroException java.io.IOException: Error on line 320: The entity name must immediately follow the '&' in the entity reference.{code}\r\n\r\nIt occurs because there are some custom field options containing the character '&' in the results. Confluence faces the '&' it expects an entity reference on the sequence, but this is just the name of an option of the custom field.\r\n\r\nThe proposed resolution is to make Confluence able to automatically escape this char from the XML file or improve the error message on both sides.\r\n\r\nh3. Workaround\r\nThere currently isn't much to do other than make sure that Jira does not send to Confluence any issues containing the '&' symbol, and this means you will need to:\r\n* *Or* replace the & symbol by what it usually means, the word 'and', which is the preferred workaround\r\n* *Or* add some validation to the Jira Query Language so as *not to* include issues containing the & symbol at all. Jira does not allow searching for issues *not containing* a {{text}}, so the workaround from [this article|https://confluence.atlassian.com/jirakb/jql-queries-search-for-issues-that-do-not-contain-text-1018761257.html] could be used instead by:\r\n## Searching for {{text ~ '&'}} and saving this as a filter named like {{ampersand-symbol}}\r\n## Adding this to the JQL already in place, like this:\r\n{noformat}\r\nAND filter != ampersand-symbol\r\n{noformat}\r\nThis would exclude issues containing the '&' symbol from what Jira sends to Confluence and will fix the issue in Confluence side. The problem with this second approach is that some Jira issues will not be presented in Confluence side.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwt3wn:","customfield_14734":"1|hwcl2v:","customfield_10651":null,"customfield_14731":"1|hwj8xb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwgmof:","customfield_12830":null,"customfield_10401":null,"summary":"On Confluence, Jira Issues Macro does not work with some custom fields after upgrading to JIRA 4.4.x - \"Unable to determine if sort should be enabled\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Confirmed with Confluence 3.5.9 as well as 4.0.","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"154010","self":"https://jira.atlassian.com/rest/api/latest/issue/154010","key":"JRASERVER-26208","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"27309","customfield_11435":"27293","customfield_11437":"28366","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"57612","customfield_11434":"27293","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"51096","customfield_10610":20.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/19595","id":"19595","name":"4.4.1","archived":false,"released":true,"releaseDate":"2011-09-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/22194","id":"22194","name":"4.4.5","archived":false,"released":true,"releaseDate":"2012-02-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/26202","id":"26202","name":"5.0.7","archived":false,"released":true,"releaseDate":"2012-07-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/27291","id":"27291","name":"5.1.2","archived":false,"released":true,"releaseDate":"2012-08-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/27794","id":"27794","name":"5.1.3","archived":false,"released":true,"releaseDate":"2012-08-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/50826","id":"50826","name":"6.3.15","archived":false,"released":true,"releaseDate":"2015-02-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/60201","id":"60201","name":"7.0.4","archived":false,"released":true,"releaseDate":"2015-12-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/64205","id":"64205","description":"7.1.9","name":"7.1.9","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[{"id":"70347","self":"https://jira.atlassian.com/rest/api/2/issueLink/70347","outwardIssue":{"id":"36970","key":"JRASERVER-10077","self":"https://jira.atlassian.com/rest/api/2/issue/36970","fields":{"summary":"Refactor permissions code to get rid of \"jira.issue.subtasks-creatable\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"70346","self":"https://jira.atlassian.com/rest/api/2/issueLink/70346","inwardIssue":{"id":"189918","key":"JRASERVER-28797","self":"https://jira.atlassian.com/rest/api/2/issue/189918","fields":{"summary":"Workflow permission subtask create parameters not working (jira.permission.subtasks.create.*)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"316089","self":"https://jira.atlassian.com/rest/api/2/issueLink/316089","outwardIssue":{"id":"746785","key":"JRACLOUD-26208","self":"https://jira.atlassian.com/rest/api/2/issue/746785","fields":{"summary":"Subtasks can be created even when create permission is removed via Workflow state Properties","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"71947","self":"https://jira.atlassian.com/rest/api/2/issueLink/71947","inwardIssue":{"id":"31233","key":"JRASERVER-8521","self":"https://jira.atlassian.com/rest/api/2/issue/31233","fields":{"summary":"Add permission type  Create Sub-Tasks ( better: Create Sub-Issues )","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"71943","self":"https://jira.atlassian.com/rest/api/2/issueLink/71943","inwardIssue":{"id":"22231","key":"JRASERVER-5476","self":"https://jira.atlassian.com/rest/api/2/issue/22231","fields":{"summary":"Restrict Create Subtask to certain user groups only","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10260","id":"10260","name":"Administration - Workflows"},{"self":"https://jira.atlassian.com/rest/api/2/component/11090","id":"11090","name":"Issue - Sub-Tasks"},{"self":"https://jira.atlassian.com/rest/api/2/component/10321","id":"10321","name":"Project Administration - Permissions","description":"Permissions related security problems and enhancements"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c1ff22f20cdf","name":"c1ff22f20cdf","key":"abarylak","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abarylak&avatarId=6398310","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abarylak&avatarId=6398310","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abarylak&avatarId=6398310","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abarylak&avatarId=6398310"},"displayName":"Adam Barylak","active":true,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"117380","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c1ff22f20cdf","name":"c1ff22f20cdf","key":"abarylak","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abarylak&avatarId=6398310","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abarylak&avatarId=6398310","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abarylak&avatarId=6398310","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abarylak&avatarId=6398310"},"displayName":"Adam Barylak","active":true,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-26208/votes","votes":96,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-26208/watchers","watchCount":70,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2011-11-09T17:19:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwehav:","updated":"2026-07-03T04:29:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-26208].\n  {panel}\n\nh3. Summary\r\nThere is currently no method to prevent sub-task creation on a specific workflow status.\r\n\r\nThe following Workflow Properties have no effect on users being able to create sub-tasks.\r\n* {{jira.permission.create}}\r\n* {{jira.permission.subtasks.create}}\r\n\r\nAdministrators are unable prevent users from creating Sub-tasks with this current bug. When viewing an issue in the state where that permission _should_ be locked down, there is still an option for creating a sub-task.\r\n\r\nh3. Steps to Reproduce\r\nJIRA 6.3 was used to replicate this issue:\r\n\r\n# Open the Workflow Editor (\"Administration -> Projects -> <SELECTED-PROJECT> -> Workflow -> Edit)\r\n# Add the following Workflow Properties to one of the steps: \r\n* {{jira.permission.create}} and set to {{denied}}\r\n* {{jira.permission.subtasks.create}} and set to {{denied}}\r\n# Publish the edited workflow\r\n# Create a new issue for <SELECTED-PROJECT> and transition to the edited Step (Issue Status).\r\n# Attempt to create a new \"Sub-task\" for the issue. Observe that the user is able to do so.\r\n# Observe that this \"Sub-Task\" is created and linked to the issue.\r\n\r\nh3. Expected Results\r\nThe workflow property should have prevented the Sub-Task from being created.\r\n\r\nh3. Actual Results\r\nThe workflow property had no effect on the User's ability to create a new Sub-Task.\r\n\r\nh3. Notes\r\n* Attached Screenshots for all windows showing the settings applied when demonstrating this issue. (JIRA 4.4)\r\n* Specifically: One of the permissions is the Create permission, which was denied to everyone.\r\n* When viewing an issue in the state where that permission should be locked down, there is still the option for creating a sub-task.\r\n* User was able to click on \"Create Sub-Task\" and create a sub-task which looks fine and shows that it is a sub-task of the parent issue.  However, when you go back to the parent issue, you do not see any sub-tasks for that issue. (JIRA 4.4)\r\n* The last part of the parent not knowing of it's sub-tasks is not very important because the first part of a sub-task still being able to be created shouldn't even be available or allowed based on the permissions that i set in the state of the workflow. (JIRA 4.4)\r\n* [JRA-10077|https://jira.atlassian.com/browse/JRA-10077] - Mentions a suggestion to refactor some of the permissions relating sub-task creation.\r\n\r\nh3. Workaround\r\nIn some circumstances users can prevent all edits to an issue at a specific workflow status:\r\n# Edit the project Workflow, as per: [Configuring Workflow|https://confluence.atlassian.com/display/JIRA063/Configuring+Workflow]\r\n# Click \"View Properties\" for the targeted step.\r\n# Add a new property {{jira.issue.editable}} with value {{false}} (as per [Workflow properties|https://confluence.atlassian.com/display/JIRA063/Workflow+properties])\r\n# Publish the edited workflow.\r\n\r\nThis will prevent *all* edits being made to an issue when at the defined state. The workaround can be used to prevent the user from creating sub-tasks on closed or resolved issues.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwtdyn:","customfield_14734":"1|hwenv3:","customfield_10651":null,"customfield_14731":"1|hwncjb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwiiyv:","customfield_12830":null,"customfield_10401":null,"summary":"Subtasks can be created even when create permission is removed via Workflow state Properties","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"242073","self":"https://jira.atlassian.com/rest/api/latest/issue/242073","key":"JRASERVER-30460","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"157924","customfield_11435":"157924","customfield_11437":"157728","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"186089","customfield_11434":"157676","customfield_17933":null,"labels":["affects-server","berliner-triage-202502","berliner-triage-confirmed","pse-request"],"customfield_11433":"165933","customfield_10610":91.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/28396","id":"28396","description":"Final in 5.1.x series.","name":"5.1.8","archived":false,"released":true,"releaseDate":"2012-11-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/53598","id":"53598","name":"6.4.3","archived":false,"released":true,"releaseDate":"2015-04-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/55292","id":"55292","name":"6.4.10","archived":false,"released":true,"releaseDate":"2015-08-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/60531","id":"60531","name":"7.0.10","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/61406","id":"61406","name":"7.1.2","archived":false,"released":true,"releaseDate":"2016-03-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/62125","id":"62125","description":"","name":"7.1.8","archived":false,"released":true,"releaseDate":"2016-06-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/64205","id":"64205","description":"7.1.9","name":"7.1.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/77404","id":"77404","description":"","name":"7.6.2","archived":false,"released":true,"releaseDate":"2017-12-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/110303","id":"110303","description":"","name":"9.12.18","archived":false,"released":true,"releaseDate":"2025-02-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/110412","id":"110412","description":"","name":"10.3.3","archived":false,"released":true,"releaseDate":"2025-03-05"}],"customfield_20934":null,"issuelinks":[{"id":"522280","self":"https://jira.atlassian.com/rest/api/2/issueLink/522280","inwardIssue":{"id":"292582","key":"JRASERVER-34362","self":"https://jira.atlassian.com/rest/api/2/issue/292582","fields":{"summary":"Project Import does not include Web Links","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"192290","self":"https://jira.atlassian.com/rest/api/2/issueLink/192290","outwardIssue":{"id":"314452","key":"JRASERVER-36629","self":"https://jira.atlassian.com/rest/api/2/issue/314452","fields":{"summary":"Project Import does not import Custom Field Select Option values","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pcora","name":"pcora","key":"pcora","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pcora&avatarId=6906471","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pcora&avatarId=6906471","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pcora&avatarId=6906471","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pcora&avatarId=6906471"},"displayName":"Pedro Cora","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"178856","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pcora","name":"pcora","key":"pcora","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pcora&avatarId=6906471","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pcora&avatarId=6906471","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pcora&avatarId=6906471","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pcora&avatarId=6906471"},"displayName":"Pedro Cora","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-30460/votes","votes":112,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-30460/watchers","watchCount":94,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2012-11-08T14:41:20.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwyk47:","updated":"2026-07-03T04:29:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Actual behavior:\r\n\r\nWhen importing a issues from a Jira instance A into a Jira instance B using any of the method listed below, if there's an Application Link cross linking issues, the Remote Links (=Web Links) are not carried over to the target Jira instance:\r\n * The [Jira native Project Import functionality|https://confluence.atlassian.com/adminjiraserver/restoring-a-project-from-backup-938847691.html]\r\n * The Jira native CSV import functionality\r\n * The 3rd party add-on [Project Configurator for Jira|https://marketplace.atlassian.com/apps/1211147/project-configurator-for-jira?tab=overview&hosting=datacenter] (since it is relying on Jira library to perform the import)\r\n\r\nh4. Steps to reproduce:\r\n # Create a new project.\r\n # Create one issue in that project.\r\n # Web Link it to something\r\n!Web Link.png|width=344,height=155!\r\n # Create an XML backup.\r\n # Delete the issue.\r\n # Project Import that backup, overwriting the project.\r\n # Access the issue.\r\n\r\nh4. Expected behavior:\r\n\r\nHave the remote links imported into the instance.\r\nh4. Actual behavior:\r\n\r\nThe remote links are not imported.\r\nh4. Workaround:\r\n\r\nThe workaround consists in using the Jira REST API to get the remote links from the source instance and import them into the targer instance:\r\n * Run the following API command on the *source Jira instance* for all issues you need to copy the remote links for. (!) Make sure to replace *<SOURCE_JIRA_BASE_URL>* with the Base URL of the source Jira instance and <issueIdOrKey> with the Jira issue key (from the UI) or issue ID (from the Database):\r\n{code:java}\r\nGET <SOURCE_JIRA_BASE_URL>/rest/issue/{issueIdOrKey}/remotelink\r\n{code}\r\n\r\n * \r\n ** Here's an example of the JSON returned:\r\n{code:java}\r\n{\r\n   \"id\":10001,\r\n   \"self\":\"<SOURCE_JIRA_BASE_URL>/rest/api/2/issue/KRIS-11/remotelink/10001\",\r\n   \"application\":{\r\n      \r\n   },\r\n   \"object\":{\r\n      \"url\":\"https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getRemoteIssueLinks\",\r\n      \"title\":\"test\",\r\n      \"icon\":{\r\n         \"url16x16\":\"https://docs.atlassian.com/favicon.ico\"\r\n      },\r\n      \"status\":{\r\n         \"icon\":{\r\n            \r\n         }\r\n      }\r\n   }\r\n}\r\n{code}\r\n\r\n * Take the body of that JSON and post it to the Target instance using this call. (!) Make sure to replace *<TARGET_JIRA_BASE_URL>* with the Base URL of the target Jira instance and <issueIdOrKey> with the Jira issue key (from the UI) or issue ID (from the Database):\r\n{code:java}\r\nPOST <TARGET_JIRA_BASE_URL>/rest/issue/{issueIdOrKey}/remotelink\r\n{code}\r\n\r\n(i)  You might consider writing a script that will bulk execute these API calls.\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx2gxb:","customfield_14734":"1|hwyixb:","customfield_10651":null,"customfield_14731":"1|hx78hz:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwzx1b:","customfield_12830":null,"customfield_10401":null,"summary":"Project Import does not import Remote Links (Web Links)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"592262","self":"https://jira.atlassian.com/rest/api/latest/issue/592262","key":"JRASERVER-60661","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","jira-data-center","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/55603","id":"55603","name":"6.4.11","archived":false,"released":true,"releaseDate":"0015-08-25"}],"customfield_20934":null,"issuelinks":[{"id":"218805","self":"https://jira.atlassian.com/rest/api/2/issueLink/218805","outwardIssue":{"id":"591221","key":"JRASERVER-60621","self":"https://jira.atlassian.com/rest/api/2/issue/591221","fields":{"summary":"Shutdown corrupt the index on JIRA Data Center","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"340482","self":"https://jira.atlassian.com/rest/api/2/issueLink/340482","inwardIssue":{"id":"601485","key":"JRASERVER-61099","self":"https://jira.atlassian.com/rest/api/2/issue/601485","fields":{"summary":"JIRA Lucene indexes get corrupted under high load and ungraceful shutdown","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jjaroczynski","name":"jjaroczynski","key":"jjaroczynski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jjaroczynski&avatarId=2478623","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jjaroczynski&avatarId=2478623","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jjaroczynski&avatarId=2478623","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jjaroczynski&avatarId=2478623"},"displayName":"Jacek Jaroczynski","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60661/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60661/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-04-19T14:34:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy60u7:","updated":"2026-07-03T04:29:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIndex corrupted when administrator trigger a shutdown on a node. *The index continue to be broken after the restart and JIRA did not automatically recover the index*, causing continuous error of {{FileNotFoundException}} spamming the log.\r\n\r\nh3. Environment\r\nJIRA Data Center 6.4.11\r\n\r\nh3. Steps to Reproduce\r\nRestarting the node gracefully ({{./stop-jira.sh}} or {{./shutdown.sh}}) while JIRA is performing index update for issue update/change.\r\n\r\nh3. Expected Results\r\nNo error thrown and index should work after restart.\r\n\r\nh3. Actual Results\r\nIndex got corrupted before JIRA complete shutting down and unable to recover itself after the restart. \r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\nCaused by: java.io.FileNotFoundException: /usr/local/test/user/atlassian/jira/data/caches/indexes/issues/_skx8_l.del (No such file or directory)\r\n        at java.io.RandomAccessFile.open0(Native Method)\r\n        at java.io.RandomAccessFile.open(RandomAccessFile.java:316)\r\n        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:243)\r\n        at org.apache.lucene.store.MMapDirectory.openInput(MMapDirectory.java:214)\r\n        at org.apache.lucene.store.FSDirectory.openInput(FSDirectory.java:345)\r\n        at org.apache.lucene.index.SegmentReader.loadDeletedDocs(SegmentReader.java:158)\r\n        at org.apache.lucene.index.SegmentReader.get(SegmentReader.java:118)\r\n        at org.apache.lucene.index.IndexWriter$ReaderPool.get(IndexWriter.java:702)\r\n        at org.apache.lucene.index.IndexWriter$ReaderPool.get(IndexWriter.java:677)\r\n        at org.apache.lucene.index.BufferedDeletesStream.applyDeletes(BufferedDeletesStream.java:249)\r\n        at org.apache.lucene.index.IndexWriter.doFlush(IndexWriter.java:3571)\r\n        at org.apache.lucene.index.IndexWriter.flush(IndexWriter.java:3508)\r\n        at org.apache.lucene.index.IndexWriter.prepareCommit(IndexWriter.java:3371)\r\n        at org.apache.lucene.index.IndexWriter.commitInternal(IndexWriter.java:3444)\r\n        at org.apache.lucene.index.IndexWriter.commit(IndexWriter.java:3426)\r\n        at org.apache.lucene.index.IndexWriter.commit(IndexWriter.java:3410)\r\n        at com.atlassian.jira.index.WriterWrapper.commit(WriterWrapper.java:143)\r\n{noformat}\r\nThis means that index entries were supposed to be deleted from an index file, but it doesn't exist. The stack trace is very similar to the one in https://jira.atlassian.com/browse/JRA-41409, but this one died 4 lines later in SegmentReader.get. \r\n \r\nh3. Notes\r\nRight after shutdown is triggered shown in the log, the node will hit into {{InterruptedException}} error\r\n{noformat}\r\nCaused by: java.lang.InterruptedException\r\n        at java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireInterruptibly(AbstractQueuedSynchronizer.java:1220)\r\n        at java.util.concurrent.LinkedBlockingQueue.put(LinkedBlockingQueue.java:339)\r\n        at com.atlassian.jira.index.QueueingIndex.perform(QueueingIndex.java:74)\r\n        ... 34 more\r\n{noformat}\r\nThis means that a request to index an issue was sent, but it was rejected, due to shutdown. This stack trace does not indicate index corruption, but increase its possibility. \r\n\r\nh3.Workaround\r\nAfter the node restart, trigger *Index Copy* manually to recover a working index snapshot from another node.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy63lj:","customfield_14734":"1|hy60v3:","customfield_10651":null,"customfield_14731":"1|hy7f6f:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy60uv:","customfield_12830":null,"customfield_10401":null,"summary":"Corrupted index not restored on JIRA Data Center startup","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"612307","self":"https://jira.atlassian.com/rest/api/latest/issue/612307","key":"JRASERVER-61704","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","l1l2","performance-scalability","pse-request","scalability","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":44.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/77527","id":"77527","description":"","name":"7.6.4","archived":false,"released":true,"releaseDate":"2018-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/94800","id":"94800","description":"","name":"8.13.6","archived":false,"released":true,"releaseDate":"2021-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/96192","id":"96192","description":"","name":"8.18.1","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/113059","id":"113059","description":"","name":"9.12.28","archived":false,"released":true,"releaseDate":"2025-10-01"}],"customfield_20934":null,"issuelinks":[{"id":"478163","self":"https://jira.atlassian.com/rest/api/2/issueLink/478163","inwardIssue":{"id":"1902104","key":"JSWSERVER-21545","self":"https://jira.atlassian.com/rest/api/2/issue/1902104","fields":{"summary":"Add pagination to ConfigureFieldLayout page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"228005","self":"https://jira.atlassian.com/rest/api/2/issueLink/228005","outwardIssue":{"id":"196433","key":"JRASERVER-29310","self":"https://jira.atlassian.com/rest/api/2/issue/196433","fields":{"summary":"Filter gadgets take several minutes to load after a field configuration context change","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"329997","self":"https://jira.atlassian.com/rest/api/2/issueLink/329997","outwardIssue":{"id":"754269","key":"JRACLOUD-61704","self":"https://jira.atlassian.com/rest/api/2/issue/754269","fields":{"summary":"Slow loading of Project - Fields screen","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"349435","self":"https://jira.atlassian.com/rest/api/2/issueLink/349435","outwardIssue":{"id":"847767","key":"JRASERVER-66013","self":"https://jira.atlassian.com/rest/api/2/issue/847767","fields":{"summary":"JIRA inefficiently populates fieldLayoutCache due to slow loading of FieldLayoutItems ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"374342","self":"https://jira.atlassian.com/rest/api/2/issueLink/374342","outwardIssue":{"id":"1045460","key":"JRASERVER-67972","self":"https://jira.atlassian.com/rest/api/2/issue/1045460","fields":{"summary":"CachingFieldScreenStore unnecessary flushes fieldScreenCache for create/remove operation","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"376633","self":"https://jira.atlassian.com/rest/api/2/issueLink/376633","outwardIssue":{"id":"1078241","key":"JRASERVER-68168","self":"https://jira.atlassian.com/rest/api/2/issue/1078241","fields":{"summary":"Make FieldLayoutCache population more efficient in Jira","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43390","id":"43390","name":"Administration - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61704/votes","votes":28,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61704/watchers","watchCount":36,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-06-28T15:30:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy8mtr:","updated":"2026-07-03T04:29:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-61704].\n  {panel}\n\nh3. Summary\r\n\r\nSlow execution of _Project_ - _Fields_ are caused by large number configuration items (custom-fields) present in the view. JIRA inefficiently computes number of related screens and doesn't cache some custom-fields data to optimize the performance.\r\n\r\nh3. Environment\r\n Large JIRA instance \r\n* with many custom-fields (1000+)\r\n* with many fieldlayouts items:\r\n{code:java}\r\nSQL> select count(1) from fieldlayout; \r\n556 \r\n\r\nSQL> select count(1) from fieldlayoutitem; \r\n1355666\r\n\r\nSQL> select count(1) from fieldlayoutscheme;  \r\n477\r\n{code}\r\n* with many screens\r\n{code:borderStyle=solid}\r\nselect count(1) from fieldscreen;\r\n  1322\r\n\r\nselect count(1) from fieldscreentab;\r\n  1803\r\n{code}\r\n\r\nh3. Steps to Reproduce\r\n # Create large JIRA instance \r\n # Open Project configuration screen\r\n # Go to Fields _Scheme_ (<JIRA>/plugins/servlet/project-config/<PRG>/fields)\r\n\r\nh3. Expected Results\r\nInitial load time is low (< 30 seconds) time and second execution is fast (< 10 seconds).\r\n\r\nh3. Actual Results\r\nCall takes 80-90 seconds, second call still slow.\r\n\r\nh3. Notes\r\nFrom SQL log you can see a lot of calls to DB. Total number of executed SQLs *11850*:\r\n{code:java}\r\n// Break down by table\r\nawk -F'(FROM|WHERE)' '/SELECT/{print $2}' http-bio-8443-exec-11_sql | sort | uniq -c | sort -k1,1 -n\r\n\r\n 363  fieldlayoutschemeentity\r\n 393  fieldlayout\r\n 393  fieldlayoutitem\r\n 504  nodeassociation\r\n 853  fieldlayoutscheme\r\n1121  fieldscreen\r\n1121  fieldscreentab\r\n1318  propertyentry\r\n1541  fieldscreenlayoutitem\r\n4240  managedconfigurationitem\r\n{code}\r\n\r\nSecond call still does a lot of SQL call to {{managedconfigurationitem}} table, this data is not cashed:\r\n{code:borderStyle=solid}\r\ngrep 'http-bio-8080-exec-8' atlassian-jira-sql.log.3 | awk -F'(FROM|WHERE)' '/SELECT/{print $2}' | sort | uniq -c | sort -k1,1 -n\r\n   1  public.fieldlayoutscheme ORDER BY NAME ASC\"\r\n   1  public.userhistoryitem\r\n   2  public.propertyentry\r\n   5  public.kpluginscfg\r\n4466  public.managedconfigurationitem\r\n{code}\r\n\r\nh5. Profile data\r\n !JRA_61704_jps_stack.png|thumbnail! \r\n\r\nh3. Workaround\r\nThis is performance problem in JIRA. You can lower the impact by reducing the number of items (custom-fields) for _Field Configuration_ for project, to do that, please _Hide_ the field. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy8p7z:","customfield_14734":"1|hy8mun:","customfield_10651":null,"customfield_14731":"1|hy9von:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy8muf:","customfield_12830":null,"customfield_10401":null,"summary":"Slow loading of Project - Fields screen","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"670423","self":"https://jira.atlassian.com/rest/api/latest/issue/670423","key":"JRASERVER-64326","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":30.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/70790","id":"70790","description":"","name":"7.3.6","archived":false,"released":true,"releaseDate":"2017-04-27"}],"customfield_20934":null,"issuelinks":[{"id":"247146","self":"https://jira.atlassian.com/rest/api/2/issueLink/247146","inwardIssue":{"id":"670422","key":"JRASERVER-64325","self":"https://jira.atlassian.com/rest/api/2/issue/670422","fields":{"summary":"Jira fails to start due to duplicate job IDs in the clusteredjob table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"378821","self":"https://jira.atlassian.com/rest/api/2/issueLink/378821","inwardIssue":{"id":"904459","key":"JRASERVER-66593","self":"https://jira.atlassian.com/rest/api/2/issue/904459","fields":{"summary":"Duplicated \"com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateJob\" job created during each JIRA restart","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"331654","self":"https://jira.atlassian.com/rest/api/2/issueLink/331654","outwardIssue":{"id":"770495","key":"JRACLOUD-64326","self":"https://jira.atlassian.com/rest/api/2/issue/770495","fields":{"summary":"JIRA CaesiumSchedulerService can insert duplicated records into clusteredjob","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/29794","id":"29794","name":"Scheduled Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64326/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64326/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-07T13:35:56.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyh2fr:","updated":"2026-07-03T04:29:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-64326].\r\n  {panel}\r\n\r\nh3. Summary\r\nIn some cases JIRA *CaesiumScheduler* can create more then single record in {{clusteredjob}} table. \r\nThis will lead to problems similar to one in JRASERVER-64325: method {{getJobDetails}} expects single uniq value from DB, while {{clusteredjob}} table does not ensure this.\r\n\r\nh3. Steps to Reproduce\r\n# TBD\r\n\r\nh3. Expected Results\r\nCaesium ensures data integrity \r\n\r\nh3. Actual Results\r\n*CaesiumScheduler* can create more then single record in {{clusteredjob}} table.\r\n\r\nh3. Notes\r\nProblem is largely mitigated by implementing UNIQ index \"clusteredjob_jobid_idx\" (job_id) as part of JRASERVER-64325 \r\n\r\nh3.Workaround\r\n* Delete duplicated records, see https://confluence.atlassian.com/jirakb/jira-fails-to-start-due-to-too-many-rows-found-for-query-on-clusteredjob-800702971.html\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyh3nj:","customfield_14734":"1|hyh2gn:","customfield_10651":null,"customfield_14731":"1|hyhu5b:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyh2gf:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA CaesiumSchedulerService can insert duplicated records into clusteredjob","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"812028","self":"https://jira.atlassian.com/rest/api/latest/issue/812028","key":"JRASERVER-65494","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":32.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/109304","id":"109304","description":"","name":"9.12.15","archived":false,"released":true,"releaseDate":"2024-11-06"}],"customfield_20934":null,"issuelinks":[{"id":"418405","self":"https://jira.atlassian.com/rest/api/2/issueLink/418405","outwardIssue":{"id":"569042","key":"JRASERVER-59681","self":"https://jira.atlassian.com/rest/api/2/issue/569042","fields":{"summary":"Version Picker (multiple versions) incorrectly persists data in JIRA change history","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65494/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65494/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-06-21T13:51:40.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hytkuv:","updated":"2026-07-03T04:29:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen a Version custom field is defined in a project and an issue history contains changes of that custom field the project import will fail for this project.\r\nh3. Steps to Reproduce\r\n # Create a new JIRA project (NP) with one version (for example, 1.0.0).\r\n # Create a new Version Picker custom field and associate the field to the project's screen(s).\r\n # Create a new ticket in the project without assigning any value to the custom field.\r\n # Edit the ticket by assigning a new value (1.0.0) to the Veriosn Picket custom field.\r\n # Verify in issue history there is following entry :\r\n !2017-06-21_issue-history.png|thumbnail!\r\n # Create an XML backup of instance.\r\n # Delete the ticket and the version defined in the project NP.\r\n # Try to import the project NP with Project Import.\r\n\r\nh3. Expected Results\r\n\r\nThe project NP get successfully imported.\r\nh3. Actual Results\r\n\r\nError during the import process :\r\n !2017-06-21_import-result.png|thumbnail! \r\n And the below exception is thrown in the JIRA log file:\r\n{noformat}\r\n2017-06-21 16:06:06,289 JiraTaskExectionThread-27 ERROR admin 966x3973x1 lu8l8t 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportService] An unexpected error occurred while importing the project with key: NP\r\njava.lang.NumberFormatException: For input string: \"[10013]\"\r\n\tat sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)\r\n\tat sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)\r\n\tat java.lang.Double.parseDouble(Double.java:538)\r\n\tat java.lang.Double.<init>(Double.java:608)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getNonDecimalValue(VersionCustomFieldImporter.java:36)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:26)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:55)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:221)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:169)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:136)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseOfBizBackupXml(DefaultBackupXmlParser.java:41)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.importChangeItemEntities(DefaultProjectImportManager.java:1117)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.doImport(DefaultProjectImportManager.java:663)\r\n\tat com.atlassian.jira.bc.imports.project.DefaultProjectImportService.doImport(DefaultProjectImportService.java:416)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:285)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:236)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\nh3. Notes\r\n\r\nIn some cases where the export/import is run via ProjectConfigurator, we see this exception:\r\n{code:java|bgColor=#f8f8f8}\r\n2019-03-06 08:03:09,606 JiraTaskExectionThread-154 ERROR usera 481x12515x1 zoxr1n 10.51.121.114 /secure/complete-project-import.jspa [c.a.j.imports.xml.DefaultBackupXmlParser] Unexpected import failure\r\njava.lang.NullPointerException\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:29)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:55)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:221)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:169)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:136)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseOfBizBackupXml(DefaultBackupXmlParser.java:41)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.importChangeItemEntities(DefaultProjectImportManager.java:1117)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.doImport(DefaultProjectImportManager.java:663)\r\n\tat com.atlassian.jira.bc.imports.project.DefaultProjectImportService.doImport(DefaultProjectImportService.java:416)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.jiraImportData(JiraDataImporter.java:292)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.importData(JiraDataImporter.java:155)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter$DataImportCallable.call(JiraDataImporter.java:450)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.importDataSynchronously(JiraDataImporter.java:420)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.executeNextPhase(ProjectCompleteImporterImpl.java:330)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.doCompleteImport(ProjectCompleteImporterImpl.java:223)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.access$0(ProjectCompleteImporterImpl.java:216)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl$CompleteImporterTask.call(ProjectCompleteImporterImpl.java:154)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl$CompleteImporterTask.call(ProjectCompleteImporterImpl.java:1)\r\n\tat com.awnaba.projectconfigurator.longrunningtasks.TaskHelperImpl$WrappingTask.call(TaskHelperImpl.java:108)\r\n\tat com.awnaba.projectconfigurator.longrunningtasks.TaskHelperImpl$WrappingTask.call(TaskHelperImpl.java:1)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{code}\r\nh3. Workaround\r\n\r\nModify the relevant {{<ChangeItem>}} entity in XML backup file by changing the value of {{newvalue}} and/or {{oldvalue}} attribute from {{[*****]}} to {{*****}} (Remove the brackets to make it a valid number).\r\n\r\nIt is also possible to fix the data at the source by deleting all the history items where the version custom field was mapped to a version that doesn't exist anymore. \r\n*Proceed with caution, please backup your data first, Atlassian Support is not responsible for data loss from the result of these queries*\r\n{code}\r\n# replace PROJ with actual project key\r\nDELETE FROM changeitem WHERE id IN (SELECT ci.id FROM changeitem ci INNER JOIN changegroup cg ON ci.groupid=cg.id INNER JOIN jiraissue ji ON cg.issueid=ji.id INNER JOIN project ON ji.project=project.id WHERE (field LIKE '%Version%' OR field IN (SELECT cfname FROM customfield WHERE customfieldtypekey LIKE '%version%')) AND (ci.oldvalue::integer NOT IN (SELECT id::integer FROM projectversion WHERE project=project.id) OR ci.newvalue::integer NOT IN (SELECT id::integer FROM projectversion WHERE project=project.id)) AND project.pkey='PROJ');\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hytlnr:","customfield_14734":"1|hytkvr:","customfield_10651":null,"customfield_14731":"1|hyu4l3:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hytkvj:","customfield_12830":null,"customfield_10401":null,"summary":"ChangeItem data of Version custom field cause exception during project import","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"876662","self":"https://jira.atlassian.com/rest/api/latest/issue/876662","key":"JRASERVER-66226","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":55.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/72676","id":"72676","description":"","name":"7.5.0","archived":false,"released":true,"releaseDate":"2017-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/75171","id":"75171","description":"","name":"7.6.0","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/76591","id":"76591","description":"","name":"7.7.0","archived":false,"released":true,"releaseDate":"2018-01-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/79903","id":"79903","description":"","name":"7.10.1","archived":false,"released":true,"releaseDate":"2018-06-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/81711","id":"81711","name":"7.12.3","archived":false,"released":true,"releaseDate":"2018-10-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/87096","id":"87096","name":"8.2.2","archived":false,"released":true,"releaseDate":"2019-06-13"},{"self":"https://jira.atlassian.com/rest/api/2/version/90593","id":"90593","name":"8.6.1","archived":false,"released":true,"releaseDate":"2020-01-09"}],"customfield_20934":null,"issuelinks":[{"id":"351797","self":"https://jira.atlassian.com/rest/api/2/issueLink/351797","inwardIssue":{"id":"842152","key":"JRASERVER-65939","self":"https://jira.atlassian.com/rest/api/2/issue/842152","fields":{"summary":" getTemporaryWebAttachment doesn't return any TemporaryWebAttachment ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66226/votes","votes":78,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66226/watchers","watchCount":62,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-10-29T02:12:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz43m7:","updated":"2026-07-03T04:29:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nThere are some warning messages in the log file when adding an attachment to a JIRA issue. \r\n\r\nh3. Steps to Reproduce\r\n# Take a printscreen or copy a picture into memory; {{Ctrl+c}}.\r\n# Navigate to issue view screen in JIRA.\r\n# Press {{Ctrl+v}}, {{Attach screenshot}} window should pop up.\r\n# Click on \"Upload\".\r\n\r\nh3. Expected Results\r\nAttachment is added and no warning messages in the log file.\r\n\r\nh3. Actual Results\r\nAttachment is added, but you get a series of warnings in {{atlassian-jira.log}} file:\r\n{noformat}\r\n2017-10-29 10:09:19,123 http-nio-8750-exec-25 WARN admin 609x5002x1 1x9am3h xx.xx.xx.xx /secure/ShowAttachScreenshotFormAction.jspa [c.a.j.w.a.issue.util.BackwardCompatibleTemporaryAttachmentUtil] Using deprecated method for adding attachments to issue! Someone still uses TemporaryAttachmentsMonitor - you can probably track him by looking at the referrer or previous requests to JIRA.\r\n2017-10-29 10:09:19,145 http-nio-8750-exec-25 WARN admin 609x5002x1 1x9am3h xx.xx.xx.xx /secure/ShowAttachScreenshotFormAction.jspa [c.a.j.issue.managers.DefaultAttachmentManager] Temporary attachment missing: 8390060816817697834\r\n2017-10-29 10:09:19,175 http-nio-8750-exec-25 WARN admin 609x5002x1 1x9am3h xx.xx.xx.xx /secure/ShowAttachScreenshotFormAction.jspa [c.a.j.issue.fields.AttachmentSystemField] There were errors while converting temporary attachments: AttachmentError{logMessage='Temporary attachment missing: 8390060816817697834', localizedMessage='Unable to find temporary attachment.', filename='#8390060816817697834', reason=VALIDATION_FAILED, exception=none()}\r\n{noformat}\r\n\r\nh3.Workaround - Temporary\r\nThis is useful when you want to see if the problem is resolved, or can't afford an application restart:\r\n\r\n* Go to Jira Admin > Logging and Profiling\r\n* Click \"Configure logging level for another package\"\r\n* Add each class name shown below, with the level set to {{ERROR}}\r\n{code}\r\ncom.atlassian.jira.web.action.issue.util.BackwardCompatibleTemporaryAttachmentUtil\r\ncom.atlassian.jira.issue.managers.DefaultAttachmentManager\r\ncom.atlassian.jira.issue.fields.AttachmentSystemField\r\n{code}\r\n\r\nh3.Workaround - Permanent\r\nYou can add the following to {{$jira-install/atlassian-jira/WEB-INF/classes/log4j.properties}} - and restart Jira.\r\n\r\n{code}\r\n# Reduce Log Spam from https://jira.atlassian.com/browse/JRASERVER-66226 when folks paste attachments in:\r\nlog4j.logger.com.atlassian.jira.web.action.issue.util.BackwardCompatibleTemporaryAttachmentUtil = ERROR, console, filelog\r\nlog4j.additivity.com.atlassian.jira.web.action.issue.util.BackwardCompatibleTemporaryAttachmentUtil = false\r\nlog4j.logger.com.atlassian.jira.issue.managers.DefaultAttachmentManager = ERROR, console, filelog\r\nlog4j.additivity.com.atlassian.jira.issue.managers.DefaultAttachmentManager = false\r\nlog4j.logger.com.atlassian.jira.issue.fields.AttachmentSystemField = ERROR, console, filelog\r\nlog4j.additivity.com.atlassian.jira.issue.fields.AttachmentSystemField = false\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz44a7:","customfield_14734":"1|hz43n3:","customfield_10651":null,"customfield_14731":"1|hz4hfb:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz43mv:","customfield_12830":null,"customfield_10401":null,"summary":"Attachment warning message in log file","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1836786","self":"https://jira.atlassian.com/rest/api/latest/issue/1836786","key":"JRASERVER-73075","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["database-index","lts813","server","warranty"],"customfield_11433":"9223372036854775807","customfield_10610":25.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92098","id":"92098","description":"","name":"8.12.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/99493","id":"99493","description":"","name":"8.20.7","archived":false,"released":true,"releaseDate":"2022-03-15"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mswinarski","name":"mswinarski","key":"mswinarski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mswinarski&avatarId=5788617","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mswinarski&avatarId=5788617","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mswinarski&avatarId=5788617","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mswinarski&avatarId=5788617"},"displayName":"Maciej Swinarski","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kcichy","name":"kcichy","key":"kcichy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kcichy&avatarId=5823370","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kcichy&avatarId=5823370","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kcichy&avatarId=5823370","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kcichy&avatarId=5823370"},"displayName":"Kamil Cichy","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kcichy","name":"kcichy","key":"kcichy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kcichy&avatarId=5823370","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kcichy&avatarId=5823370","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kcichy&avatarId=5823370","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kcichy&avatarId=5823370"},"displayName":"Kamil Cichy","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73075/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73075/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-12-01T15:55:24.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i39whz:","updated":"2026-07-03T04:29:18.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. (i) This issue affects Jira Server and single-node Jira DC only\r\n\r\nSee \"Workaround\" for more details.\r\nh3. Issue Summary\r\n\r\n{{DefaultServerIndexRepairService}} periodically queries the version tables to get all the issues updated in the past 25s. On Oracle DB this \"25s\" argument is passed as {{TIMESTAMP}} datatype, while {{update_time}} column has datatype {{{}DATE{}}}. This mismatch causes the DB to perform a full table scan. This causes unnecessary DB load.\r\n\r\nThe same issue applies to the three versioning tables: {{{}ISSUE_VERSION{}}}, {{COMMENT_VERSION}} and {{{}WORKLOG_VERSION{}}}.\r\n\r\nThe query run is\r\n{code:sql}\r\nselect \r\n    ISSUE_VERSION.issue_id, \r\n    ISSUE_VERSION.parent_issue_id,\r\n    ISSUE_VERSION.update_time,\r\n    ISSUE_VERSION.index_version,\r\n    ISSUE_VERSION.deleted\r\nfrom issue_version ISSUE_VERSION\r\nwhere ISSUE_VERSION.update_time > current_timestamp + interval '-25' second\r\n{code}\r\nThe corresponding Java code is {{{}com.atlassian.jira.versioning.VersioningDao#findVersionsUpdatedInTheLast{}}}:\r\n{code:java}\r\n                        .where(updateTimePath.after(\r\n                                SQLExpressions.addSeconds(\r\n                                        DateTimeExpression.currentTimestamp(Timestamp.class),\r\n                                        (int) -duration.getSeconds()))){code}\r\nPotentially (not tested!) changing this to\r\n{code:java}\r\nDateTimeExpression.currentDate(Timestamp.class){code}\r\nwould solve the problem, but the impact on DBs from other vendors would need to be checked.\r\n\r\nThis was reproduced on Oracle DB. At this moment we don't know if other DB types are affected by this issue.\r\nh3. Steps to Reproduce\r\n # Run Jira Server on Oracle DB.\r\n # {{DefaultServerIndexRepairService}} will query the DB inefficiently\r\n\r\nh3. Expected Results\r\n\r\n{{iv_update_time}} / {{cv_update_time}} / {{wv_update_time}} indexes are used.\r\nh3. Actual Results\r\n\r\nFull table scan is performed.\r\nh3. Impact\r\n\r\nThe query is inefficient, but does not impact Jira nor the DB significantly.\r\nh3. Workaround\r\n\r\nThis issue affects Jira Server and [Jira single-node DC|https://confluence.atlassian.com/adminjiraserver/running-jira-data-center-on-a-single-node-993929595.html] only. In order to avoid this issue, migrate to Jira DC cluster following [this guide|https://confluence.atlassian.com/adminjiraserver/set-up-a-jira-data-center-cluster-993929600.html]. Mind you, you do _not_ need to set up a second node. It's enough to set up the shared home and {{cluster.properties}} file.\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i39wcn:","customfield_14734":"1|i39wj3:","customfield_10651":null,"customfield_14731":"1|i396a7:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i39wiv:","customfield_12830":null,"customfield_10401":null,"summary":"issue/comment/worklog version tables are searched without using the DB index","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1862084","self":"https://jira.atlassian.com/rest/api/latest/issue/1862084","key":"JRASERVER-73406","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.19,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3"],"customfield_11433":"9223372036854775807","customfield_10610":22.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/97290","id":"97290","description":"","name":"8.19.1","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/98795","id":"98795","description":"","name":"8.20.6","archived":false,"released":true,"releaseDate":"2022-02-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/99495","id":"99495","description":"","name":"8.20.8","archived":false,"released":true,"releaseDate":"2022-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/97891","id":"97891","description":"","name":"9.0.0","archived":false,"released":true,"releaseDate":"2022-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/99995","id":"99995","description":"","name":"9.1.0","archived":false,"released":true,"releaseDate":"2022-06-02"}],"customfield_20934":null,"issuelinks":[{"id":"460877","self":"https://jira.atlassian.com/rest/api/2/issueLink/460877","outwardIssue":{"id":"1716923","key":"JRASERVER-72101","self":"https://jira.atlassian.com/rest/api/2/issue/1716923","fields":{"summary":"Performance regression in user lookup","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10060","name":"Regression","inward":"has a regression in","outward":"is a regression of","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10060"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43390","id":"43390","name":"Administration - Fields"},{"self":"https://jira.atlassian.com/rest/api/2/component/10271","id":"10271","name":"Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=346368d45907","name":"346368d45907","key":"JIRAUSER5661143","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5661143&avatarId=6654749","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5661143&avatarId=6654749","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5661143&avatarId=6654749","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5661143&avatarId=6654749"},"displayName":"Durgesh Anaokar","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=346368d45907","name":"346368d45907","key":"JIRAUSER5661143","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5661143&avatarId=6654749","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5661143&avatarId=6654749","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5661143&avatarId=6654749","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5661143&avatarId=6654749"},"displayName":"Durgesh Anaokar","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73406/votes","votes":18,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73406/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-03-09T09:20:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3e1db:","updated":"2026-07-03T04:29:17.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nUser are not searchable on assignee field when assigned to a shared group. The issue reproducible on Jira software versions >= 8.19.1.\r\n\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n\r\n# Create Group with name \"Shared Group\"\r\n# Add Some users to this group e.g. User1, User2\r\n# Create Check Boxes Custom field \"Shared with\" with value \"Shared Group\"\r\n# Add Assignable User Permission to Group Custom Field \"Shared With\" and remove other assignable user permissions if present.\r\n# Create issue with selected checkbox \"Shared Group\"\r\n# Edit issue and start typing username (User) in the assignee Field\r\n\r\nh3. Expected Results\r\nUser1, User2 are displayed in the suggestions and can be selected as assignee.\r\n\r\nh3. Actual Results\r\nUser1, User2 are not displayed in the suggestions\r\n\r\nh3. Workaround\r\nSet system Property -Dcom.atlassian.jira.use.optimised.user.lookup=false and restart the Jira instance.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3e17z:","customfield_14734":"1|i3e1ef:","customfield_10651":null,"customfield_14731":"1|i3d8rr:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3e1e7:","customfield_12830":null,"customfield_10401":null,"summary":"User are not searchable on assignee field when assigned to a shared group (assignee search dropdown does not return any result)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1993384","self":"https://jira.atlassian.com/rest/api/latest/issue/1993384","key":"JRASERVER-76824","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/105092","id":"105092","description":"","name":"9.4.7","archived":false,"released":true,"releaseDate":"2023-04-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/106358","id":"106358","description":"","name":"9.4.14","archived":false,"released":true,"releaseDate":"2023-11-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/106410","id":"106410","description":"","name":"9.12.1","archived":false,"released":true,"releaseDate":"2023-12-12"}],"customfield_20934":null,"issuelinks":[{"id":"506681","self":"https://jira.atlassian.com/rest/api/2/issueLink/506681","outwardIssue":{"id":"558440","key":"JRASERVER-59132","self":"https://jira.atlassian.com/rest/api/2/issue/558440","fields":{"summary":"Ability to select inactive users in an User Picker","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55593","id":"55593","name":"Custom fields","description":"Issues related to custom fields, except the ones related to indexing and searching; for those use ‘Custom Field Indexing’"},{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=psouza","name":"psouza","key":"psouza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=psouza&avatarId=6083416","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=psouza&avatarId=6083416","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=psouza&avatarId=6083416","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=psouza&avatarId=6083416"},"displayName":"Pedro Souza","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=psouza","name":"psouza","key":"psouza","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=psouza&avatarId=6083416","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=psouza&avatarId=6083416","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=psouza&avatarId=6083416","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=psouza&avatarId=6083416"},"displayName":"Pedro Souza","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76824/votes","votes":40,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76824/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-12-22T18:34:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3zozj:","updated":"2026-07-03T04:29:17.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Steps to reproduce:\r\n1. Create (or choose) a custom \"User Picker (multiple users)\" field.\r\n2. Assign an active user to it\r\n3. Make the user inactive.\r\n4. Make sure that the inactive user is still present among field values\r\n5. Try to add another (active) user to the field\r\n\r\nh3. Expected result:\r\n* New (active) user added\r\n* Old (inactive) user still present.\r\n\r\nh3. Actual result:\r\n* Error: User '<old user name>' is not valid for this user picker and it won't allow you to save the changes.\r\n !screenshot-1.png|thumbnail! \r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3zou7:","customfield_14734":"1|i3zp0n:","customfield_10651":null,"customfield_14731":"1|i3yibw:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3zp0f:","customfield_12830":null,"customfield_10401":null,"summary":"Cannot save multi user Picker field with Inactive user","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"65655","self":"https://jira.atlassian.com/rest/api/latest/issue/65655","key":"CONFSERVER-11155","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"67498","customfield_11435":"67494","customfield_11437":"67625","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"17891","customfield_11434":"67494","customfield_17933":null,"labels":["affects-cloud","affects-server","pages&blogs","plugins","spaces"],"customfield_11433":"81123","customfield_10610":38.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"296160","self":"https://jira.atlassian.com/rest/api/2/issueLink/296160","outwardIssue":{"id":"712413","key":"CONFCLOUD-11155","self":"https://jira.atlassian.com/rest/api/2/issue/712413","fields":{"summary":"Having the ability to list the size of pages, spaces, attachments and etc being used in Confluence","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"112261","self":"https://jira.atlassian.com/rest/api/2/issueLink/112261","inwardIssue":{"id":"95630","key":"CONFSERVER-17219","self":"https://jira.atlassian.com/rest/api/2/issue/95630","fields":{"summary":"Create a tool to gauge the size of site or space XML backup","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mgchong","name":"mgchong","key":"mgchong","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=32"},"displayName":"Ming Giet Chong [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"64877","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mgchong","name":"mgchong","key":"mgchong","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/2ac7476532955b9b77231b0f241900c5?d=mm&s=32"},"displayName":"Ming Giet Chong [Atlassian]","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-11155/votes","votes":90,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-11155/watchers","watchCount":55,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2008-03-18T04:55:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwl2z3:","updated":"2026-07-03T04:27:05.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-11155].\n  {panel}\n\nIt will be useful if there is macro/plugin that can list the size of the pages, spaces, attachments, mail and etc being used in Confluence.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwktjb:","customfield_10651":null,"customfield_14734":"1|hwl3rz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwgzg7:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwne1r:","customfield_10653":null,"summary":"Having the ability to list the size of pages, spaces, attachments and etc being used in Confluence","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"86490","self":"https://jira.atlassian.com/rest/api/latest/issue/86490","key":"CONFSERVER-16032","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"22135","customfield_11435":"22119","customfield_11437":"23535","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"16491","customfield_11434":"22119","customfield_17933":null,"labels":["affects-server","discuss","external_wikis","people-network-groups","pm_review"],"customfield_11433":"47579","customfield_10610":27.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"37151","self":"https://jira.atlassian.com/rest/api/2/issueLink/37151","inwardIssue":{"id":"84975","key":"CONFSERVER-15594","self":"https://jira.atlassian.com/rest/api/2/issue/84975","fields":{"summary":"Hover Profile and People Directory look rubbish when the Profile macro has been disabled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10020","name":"Blocker","inward":"is blocked by","outward":"blocks","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10020"}},{"id":"37150","self":"https://jira.atlassian.com/rest/api/2/issueLink/37150","inwardIssue":{"id":"84977","key":"CONFSERVER-15595","self":"https://jira.atlassian.com/rest/api/2/issue/84977","fields":{"summary":"Network tab and Sidebar look rubbish when the Network macro has been disabled","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10020","name":"Blocker","inward":"is blocked by","outward":"blocks","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10020"}},{"id":"38883","self":"https://jira.atlassian.com/rest/api/2/issueLink/38883","inwardIssue":{"id":"84462","key":"CONFSERVER-15431","self":"https://jira.atlassian.com/rest/api/2/issue/84462","fields":{"summary":"Allow system-wide ability to turn off Networks","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"297079","self":"https://jira.atlassian.com/rest/api/2/issueLink/297079","outwardIssue":{"id":"724416","key":"CONFCLOUD-16032","self":"https://jira.atlassian.com/rest/api/2/issue/724416","fields":{"summary":"Allow disabling of social features \"Network\" and \"Follow\" in Confluence 3.0","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"38542","self":"https://jira.atlassian.com/rest/api/2/issueLink/38542","inwardIssue":{"id":"84461","key":"CONFSERVER-15430","self":"https://jira.atlassian.com/rest/api/2/issue/84461","fields":{"summary":"Allow system-wide ability to turn off User Hover","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ivan%40atlassian.com","name":"ivan@atlassian.com","key":"ivan@atlassian.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=32"},"displayName":"Ivan Benko [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"61539","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ivan%40atlassian.com","name":"ivan@atlassian.com","key":"ivan@atlassian.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/812cc72c366df2055685ebe0c56ae102?d=mm&s=32"},"displayName":"Ivan Benko [Atlassian]","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-16032/votes","votes":141,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-16032/watchers","watchCount":98,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2009-06-05T01:08:18.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwdn67:","updated":"2026-07-03T04:27:04.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-16032].\n  {panel}\n\nThere is no way to disable the \"Network\" feature in Confluence 3.0. Some customers are concerned about the privacy implications of easily being able to see what changes people have recently done on the wiki.\r\n\r\nThere is also no way to disable the \"Follow\" feature in Confluence 3.0. Some customers are concerned about potential difficulties with employees following or not following each other.\r\n\r\nAllowing customers to disable these features when deemed unnecessary or harmful would be a great advantage.\r\n\r\nNote that the Status feature in Confluence 3.0 can be disabled, as it's probably not useful on public web sites.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwk8x3:","customfield_10651":null,"customfield_14734":"1|hwdvt3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwgqtz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwhz1z:","customfield_10653":null,"summary":"Allow disabling of social features \"Network\" and \"Follow\" in Confluence","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"102565","self":"https://jira.atlassian.com/rest/api/latest/issue/102565","key":"CONFSERVER-18824","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"51925","customfield_11435":"51918","customfield_11437":"52072","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"19213","customfield_11434":"51918","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"67641","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"427096","self":"https://jira.atlassian.com/rest/api/2/issueLink/427096","outwardIssue":{"id":"1463868","key":"CONFSERVER-59315","self":"https://jira.atlassian.com/rest/api/2/issue/1463868","fields":{"summary":"Page Properties Report Macro and Content by label Macro show maxClauseCount is set to 1024 when the search filter is too large","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"297598","self":"https://jira.atlassian.com/rest/api/2/issueLink/297598","outwardIssue":{"id":"678132","key":"CONFCLOUD-18824","self":"https://jira.atlassian.com/rest/api/2/issue/678132","fields":{"summary":"Make the maxClauseCount configurable","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"426567","self":"https://jira.atlassian.com/rest/api/2/issueLink/426567","inwardIssue":{"id":"1659590","key":"CONFSERVER-60407","self":"https://jira.atlassian.com/rest/api/2/issue/1659590","fields":{"summary":"Show friendly message instead of maxClauseCount error","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pkamal","name":"pkamal","key":"pkamal","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pkamal&avatarId=5821222","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pkamal&avatarId=5821222","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pkamal&avatarId=5821222","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pkamal&avatarId=5821222"},"displayName":"Partha","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"59397","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pkamal","name":"pkamal","key":"pkamal","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pkamal&avatarId=5821222","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pkamal&avatarId=5821222","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pkamal&avatarId=5821222","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pkamal&avatarId=5821222"},"displayName":"Partha","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-18824/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-18824/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2010-02-26T23:01:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwig1j:","updated":"2026-07-03T04:27:04.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-18824].\n  {panel}\n\nh2. Problem Definition:\r\nCurrently if their are wildcard searches, we could exceed the maxClauseCount and this is a limitation of lucene. Instead of finishing the search, the following error is thrown:\r\n{code:borderStyle=solid}2010-02-16 17:56:43,996 WARN [http-8080-Processor8] [search.v2.lucene.LuceneSearcherImpl] search Error encounterd in lucene search: maxClauseCount is set to 1024\r\n -- referer: http://example.com:8080/dosearchsite.action?queryString=item+-blah.*&where=conf_all&type=&lastModified=&contributor=&contributorUsername= | url: /dosearchsite.action | userName: USERNAME | action: dosearchsite{code}\r\n\r\nThis is especially prevalent if Confluence has a number of auto generated pages. For example if you have a wildcard search with more than 1024 pages, it will exceed the max clause count of 1024. \r\n\r\nh2. Suggested Resolution\r\nIf we could pass a system property to change the maxClauseCount, we would be able to avoid these issues for some customers who have an idea of what they need to set their maxClauseCount to. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwjvov:","customfield_10651":null,"customfield_14734":"1|hwigyv:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwh7lj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwl41b:","customfield_10653":null,"summary":"Make the maxClauseCount configurable","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"182455","self":"https://jira.atlassian.com/rest/api/latest/issue/182455","key":"CONFSERVER-25479","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"112127","customfield_11435":"112111","customfield_11437":"112159","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"142444","customfield_11434":"112076","customfield_17933":null,"labels":["affects-cloud","affects-server","editor","editor-mentions","mentions"],"customfield_11433":"123083","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"299492","self":"https://jira.atlassian.com/rest/api/2/issueLink/299492","outwardIssue":{"id":"721783","key":"CONFCLOUD-25479","self":"https://jira.atlassian.com/rest/api/2/issue/721783","fields":{"summary":"Allow users the ability to disable the @mention email notifications","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42843","id":"42843","name":"User - Mentions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=976bf79d227b","name":"976bf79d227b","key":"nhomitsky","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nhomitsky&avatarId=6754215","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nhomitsky&avatarId=6754215","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nhomitsky&avatarId=6754215","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nhomitsky&avatarId=6754215"},"displayName":"Nate Homitsky","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"140933","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=976bf79d227b","name":"976bf79d227b","key":"nhomitsky","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nhomitsky&avatarId=6754215","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nhomitsky&avatarId=6754215","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nhomitsky&avatarId=6754215","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nhomitsky&avatarId=6754215"},"displayName":"Nate Homitsky","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-25479/votes","votes":130,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13230","value":"Editor - Mentions","id":"13230","disabled":false},"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-25479/watchers","watchCount":73,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2012-05-11T20:09:10.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hws31z:","updated":"2026-07-03T04:27:03.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-25479].\n  {panel}\n\nNumerous users do not like getting email notifications anytime their username is mentioned in Confluence. This feature should be configurable both at the user preferences level and also the system-wide level.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwx4mf:","customfield_10651":null,"customfield_14734":"1|hws39r:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx125j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwtxtb:","customfield_10653":null,"summary":"Allow users the ability to disable the @mention email notifications","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":"Standalone, Tomcat, PostgreSQL","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"204627","self":"https://jira.atlassian.com/rest/api/latest/issue/204627","key":"CONFSERVER-26786","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"138484","customfield_11435":"138484","customfield_11437":"138287","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"163708","customfield_11434":"138234","customfield_17933":null,"labels":["affects-cloud","affects-server","editor","tasks","teams"],"customfield_11433":"146850","customfield_10610":19.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"103184","self":"https://jira.atlassian.com/rest/api/2/issueLink/103184","inwardIssue":{"id":"281549","key":"CONFSERVER-29658","self":"https://jira.atlassian.com/rest/api/2/issue/281549","fields":{"summary":"Add the ability to assign a task to multiple users on Meeting Notes","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"105105","self":"https://jira.atlassian.com/rest/api/2/issueLink/105105","inwardIssue":{"id":"286045","key":"CONFSERVER-29925","self":"https://jira.atlassian.com/rest/api/2/issue/286045","fields":{"summary":"Visualization of carriage return characters in page editor","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"105283","self":"https://jira.atlassian.com/rest/api/2/issueLink/105283","inwardIssue":{"id":"286052","key":"CONFSERVER-29927","self":"https://jira.atlassian.com/rest/api/2/issue/286052","fields":{"summary":"Add multiple mentions to 1 task","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"134659","self":"https://jira.atlassian.com/rest/api/2/issueLink/134659","inwardIssue":{"id":"331067","key":"CONFSERVER-33517","self":"https://jira.atlassian.com/rest/api/2/issue/331067","fields":{"summary":"Assign task to group / team","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"133884","self":"https://jira.atlassian.com/rest/api/2/issueLink/133884","inwardIssue":{"id":"331072","key":"CONFSERVER-33519","self":"https://jira.atlassian.com/rest/api/2/issue/331072","fields":{"summary":"Assign Task to multiple users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"300071","self":"https://jira.atlassian.com/rest/api/2/issueLink/300071","outwardIssue":{"id":"723853","key":"CONFCLOUD-26786","self":"https://jira.atlassian.com/rest/api/2/issue/723853","fields":{"summary":"Support for assigning a task to multiple users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11775","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11775","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/40706","id":"40706","name":"Editor - Page / Comment Editor"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2018-02-28","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=474374b3d879","name":"474374b3d879","key":"jminers","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jminers&avatarId=8193064","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jminers&avatarId=8193064","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jminers&avatarId=8193064","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jminers&avatarId=8193064"},"displayName":"Jodie Miners","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"160104","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=474374b3d879","name":"474374b3d879","key":"jminers","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jminers&avatarId=8193064","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jminers&avatarId=8193064","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jminers&avatarId=8193064","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jminers&avatarId=8193064"},"displayName":"Jodie Miners","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-26786/votes","votes":394,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13143","value":"Editor - Tasks","id":"13143","disabled":false},"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-26786/watchers","watchCount":233,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2012-10-03T06:25:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hww9hz:","updated":"2026-07-03T04:27:02.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-26786].\n  {panel}\n\nYou can add multiple @mentions to a task in a task list, but the second person does not get a notification in their workbox, and does not see this task in their task list.\r\n\r\nSteps to Reproduce:\r\n* Create a new page\r\n* Add 3 tasks. \r\n** One mentioning @user2\r\n** One mentioning @user2 and @user1\r\n** One mentioning @user1 and @user2\r\n* Look at the workbox for user2\r\n\r\nResult\r\nSee User2Workbox.png\r\n* User2 only sees two notifications\r\n* User2 only sees two tasks assigned to them\r\n\r\nExpected Result\r\n* User2 should see all 3 notifications\r\n* User3 should see 3 tasks assigned to them","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx0ah3:","customfield_10651":null,"customfield_14734":"1|hww8av:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx4j4v:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwxol3:","customfield_10653":null,"summary":"Support for assigning a task to multiple users","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"247870","self":"https://jira.atlassian.com/rest/api/latest/issue/247870","key":"CONFSERVER-27524","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"163689","customfield_11435":"163689","customfield_11437":"163492","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"190845","customfield_11434":"163441","customfield_17933":null,"labels":["admin-console","affects-server","l1l2","licensing","nf","user-management"],"customfield_11433":"171601","customfield_10610":28.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"344045","self":"https://jira.atlassian.com/rest/api/2/issueLink/344045","inwardIssue":{"id":"83756","key":"CONFSERVER-15243","self":"https://jira.atlassian.com/rest/api/2/issue/83756","fields":{"summary":"Going over license user limit causes users to lose data when creating/editing content","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"107044","self":"https://jira.atlassian.com/rest/api/2/issueLink/107044","inwardIssue":{"id":"241823","key":"CONFSERVER-27187","self":"https://jira.atlassian.com/rest/api/2/issue/241823","fields":{"summary":"Prevent Confluence from being able to exceed it's licensed user count","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"348482","self":"https://jira.atlassian.com/rest/api/2/issueLink/348482","inwardIssue":{"id":"564527","key":"CONFSERVER-40537","self":"https://jira.atlassian.com/rest/api/2/issue/564527","fields":{"summary":"Limited functionality for users after exceeding the user license limit","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"463413","self":"https://jira.atlassian.com/rest/api/2/issueLink/463413","inwardIssue":{"id":"1767891","key":"CONFSERVER-66310","self":"https://jira.atlassian.com/rest/api/2/issue/1767891","fields":{"summary":"Exceeding the available licenses should only affect users in excess of the number of licenses","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"300448","self":"https://jira.atlassian.com/rest/api/2/issueLink/300448","outwardIssue":{"id":"721846","key":"CONFCLOUD-27524","self":"https://jira.atlassian.com/rest/api/2/issue/721846","fields":{"summary":"Exceed user limit should not make all users read-only","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"359331","self":"https://jira.atlassian.com/rest/api/2/issueLink/359331","outwardIssue":{"id":"55586","key":"CONFSERVER-9075","self":"https://jira.atlassian.com/rest/api/2/issue/55586","fields":{"summary":"When nearing the maximum user limit, the administrator should be informed about it","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"111246","self":"https://jira.atlassian.com/rest/api/2/issueLink/111246","outwardIssue":{"id":"112017","key":"CONFSERVER-20678","self":"https://jira.atlassian.com/rest/api/2/issue/112017","fields":{"summary":"When using external user repositories, if the license limit is going to be reached, send an email to the Admin and give him a time to fix it","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"463415","self":"https://jira.atlassian.com/rest/api/2/issueLink/463415","outwardIssue":{"id":"885066","key":"CONFSERVER-54271","self":"https://jira.atlassian.com/rest/api/2/issue/885066","fields":{"summary":"Have a screen that shows a list of users counting towards Confluence license","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"374437","self":"https://jira.atlassian.com/rest/api/2/issueLink/374437","outwardIssue":{"id":"1046353","key":"CONFSERVER-56449","self":"https://jira.atlassian.com/rest/api/2/issue/1046353","fields":{"summary":"Exceeding license limit should not render the server Read-Only for Data Center","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a36bb1a6a1fa","name":"a36bb1a6a1fa","key":"JIRAUSER4795105","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4795105&avatarId=5810128","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4795105&avatarId=5810128","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4795105&avatarId=5810128","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4795105&avatarId=5810128"},"displayName":"Xiaoxiang (Mike) Ni","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11774","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Under Consideration","id":"11774","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43192","id":"43192","name":"User - Management"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2018-02-02","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aconde","name":"aconde","key":"aconde","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=aconde&avatarId=2476303","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=aconde&avatarId=2476303","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=aconde&avatarId=2476303","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=aconde&avatarId=2476303"},"displayName":"Alejandro Conde Carrillo","active":false,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"184250","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aconde","name":"aconde","key":"aconde","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=aconde&avatarId=2476303","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=aconde&avatarId=2476303","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=aconde&avatarId=2476303","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=aconde&avatarId=2476303"},"displayName":"Alejandro Conde Carrillo","active":false,"timeZone":"Europe/Berlin"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-27524/votes","votes":64,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-27524/watchers","watchCount":52,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2012-12-12T11:09:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwzivz:","updated":"2026-07-03T04:27:01.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-27524].\n  {panel}\n\nAt the moment, when the number of users with _can use_ permission in Confluence exceeds the user limit in the license, all users become read-only until the problem get fixed.\r\n\r\nWe could have a less disruptive approach to let licensed users work in Confluence. Two possible options are:\r\n* Only new added users over the license limit are read-only.\r\n* No users can be added (or received from an external user directory) over the license limit.\r\n\r\nThe sysadmins should receive a clear notification of this once they reach the user limit and even a warning if they are near to reach it (i.e.: 90% total user capacity).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx3din:","customfield_10651":null,"customfield_14734":"1|hwzhov:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx815b:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx0v7z:","customfield_10653":null,"summary":"Exceed user limit should not make all users read-only","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"279193","self":"https://jira.atlassian.com/rest/api/latest/issue/279193","key":"CONFSERVER-29510","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"194057","customfield_11435":"194057","customfield_11437":"193769","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"215329","customfield_11434":"193722","customfield_17933":null,"labels":["admin-console","affects-server","ldap","pse-request"],"customfield_11433":"200670","customfield_10610":62.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"100752","self":"https://jira.atlassian.com/rest/api/2/issueLink/100752","outwardIssue":{"id":"131032","key":"CONFSERVER-22337","self":"https://jira.atlassian.com/rest/api/2/issue/131032","fields":{"summary":"Cannot disable or remove user in Confluence when user management is delegated to LDAP","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}},{"id":"301400","self":"https://jira.atlassian.com/rest/api/2/issueLink/301400","outwardIssue":{"id":"705591","key":"CONFCLOUD-29510","self":"https://jira.atlassian.com/rest/api/2/issue/705591","fields":{"summary":"Allow disabling users which are sourced from a read-only LDAP directory","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"100753","self":"https://jira.atlassian.com/rest/api/2/issueLink/100753","inwardIssue":{"id":"66753","key":"CWD-995","self":"https://jira.atlassian.com/rest/api/2/issue/66753","fields":{"summary":"Provide Crowd support for Active Directory's \"Account Disabled\" flag","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":9.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fakraemer","name":"fakraemer","key":"fakraemer","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fakraemer&avatarId=5754041","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fakraemer&avatarId=5754041","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fakraemer&avatarId=5754041","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fakraemer&avatarId=5754041"},"displayName":"fabs","active":false,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"211007","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fakraemer","name":"fakraemer","key":"fakraemer","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fakraemer&avatarId=5754041","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fakraemer&avatarId=5754041","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fakraemer&avatarId=5754041","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fakraemer&avatarId=5754041"},"displayName":"fabs","active":false,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-29510/votes","votes":89,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-29510/watchers","watchCount":68,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-06-03T06:31:03.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx4k47:","updated":"2026-07-03T04:27:01.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-29510].\n  {panel}\n\nUsers currently can not be disabled from within Confluence if they are sourced from an LDAP directory which is configured as read-only.\r\n\r\nUntil Confluence 5.1.4 (fixed in CONF-22337), a link was offered hinting that it was possible to do so, but on trying to perform the operation users were confronted with an error message like\r\n\r\n{code}\r\nUser \"xxxxxx\" could not be disabled. The directory may be read-only.\r\n{code}\r\n\r\nThe _active_ column in _cwd_user_ table (Embedded Crowd cache) indicates if a user is disabled as _F_(alse). If a user is disabled, he is not counted towards the license since he is not able to use Confluence. Currently, this property is not synchronised back to the LDAP directory (e.g. in form of a custom attribute). \r\n\r\n[CWD-995|https://jira.atlassian.com/browse/CWD-995] is going to change this behaviour for Active Directory connectors, meaning that disabling a user would synchronise back to the [User-Account-Control|http://msdn.microsoft.com/en-us/library/windows/desktop/ms680832(v=vs.85).aspx] attribute. Once this is implemented, we will be working on getting it shipped in Confluence.\r\n\r\nIn order to currently disable a user which is sourced from a read-only LDAP directory, one must remove the user from the groups granting him use permission (e.g. _confluence-users_) or configure the directory with _Read Only, with Local Groups_ and only assign use permission to those local groups. \r\n\r\nThis issue tracks a possible feature allowing disabling users which are sourced from an LDAP directory configured as read-only from within Confluence. Before voting on it, please make sure you've read [Connecting to an LDAP Directory|https://confluence.atlassian.com/display/DOC/Connecting+to+an+LDAP+Directory#ConnectingtoanLDAPDirectory-AddingUserstoGroupsAutomatically] and have considered alternative solutions. You will give this issue more momentum by detailing your use case in a comment and the reason why this can not be solved otherwise.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx7swv:","customfield_10651":null,"customfield_14734":"1|hx4icv:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxc3fb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx5oh3:","customfield_10653":null,"summary":"Allow disabling users which are sourced from a read-only LDAP directory","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"367488","self":"https://jira.atlassian.com/rest/api/latest/issue/367488","key":"CONFSERVER-35294","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["admin-console","affects-server","event-system","notification","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":33.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"373001","self":"https://jira.atlassian.com/rest/api/2/issueLink/373001","outwardIssue":{"id":"855453","key":"CONFSERVER-53703","self":"https://jira.atlassian.com/rest/api/2/issue/855453","fields":{"summary":"Encrypt mail notifications with S/MIME","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"303934","self":"https://jira.atlassian.com/rest/api/2/issueLink/303934","outwardIssue":{"id":"704683","key":"CONFCLOUD-35294","self":"https://jira.atlassian.com/rest/api/2/issue/704683","fields":{"summary":"Possibility to configure the content of notification emails","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"373002","self":"https://jira.atlassian.com/rest/api/2/issueLink/373002","outwardIssue":{"id":"81886","key":"CONFSERVER-14887","self":"https://jira.atlassian.com/rest/api/2/issue/81886","fields":{"summary":"Include a page's attachments in email notifications or when emailing a page ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":9.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=286d5d3682de","name":"286d5d3682de","key":"stefan.schubert","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=32"},"displayName":"Stefan Schubert","active":true,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=286d5d3682de","name":"286d5d3682de","key":"stefan.schubert","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/90cdbedc5d61a0798fe57260944d8901?d=mm&s=32"},"displayName":"Stefan Schubert","active":true,"timeZone":"Europe/Berlin"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-35294/votes","votes":61,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-35294/watchers","watchCount":58,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-10-16T16:22:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxj6uv:","updated":"2026-07-03T04:27:00.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-35294].\r\n  {panel}\r\n\r\n*Scenario:*\r\nEmail notification of watched pages will always contain the *content* of the page and a summary of what has been changed\r\n\r\n*What is expected*\r\nIt will be nice if there is an option to choose whether users would like to have:\r\n* Contents of watched pages included\r\n* No content. The email would be just a \"Notification\" of which pages that has been edited/changed\r\n* Ability to tune this on a space by space basis\r\n\r\n*Scenarios:*\r\n* Prevent sending content snippets of private information via the email to our external partners.\r\n\r\n*workaround*\r\nSwitch notifications for externals off completely via mail relay settings.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxji7b:","customfield_10651":null,"customfield_14734":"1|hxj6vr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxmn5r:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxj6vj:","customfield_10653":null,"summary":"Possibility to configure the content of notification emails","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"390243","self":"https://jira.atlassian.com/rest/api/latest/issue/390243","key":"CONFSERVER-36103","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["Macros-Roadmap-Planner-Macro","editor","editor-macros","macro","roadmapper"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"217650","self":"https://jira.atlassian.com/rest/api/2/issueLink/217650","outwardIssue":{"id":"373959","key":"CONFSERVER-35511","self":"https://jira.atlassian.com/rest/api/2/issue/373959","fields":{"summary":"[Roadmap Plugin] Allow roadmap width to be adjustable","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"385158","self":"https://jira.atlassian.com/rest/api/2/issueLink/385158","outwardIssue":{"id":"707525","key":"CONFCLOUD-36103","self":"https://jira.atlassian.com/rest/api/2/issue/707525","fields":{"summary":"Allows display sizes options for Roadmap Planner macro","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"366633","self":"https://jira.atlassian.com/rest/api/2/issueLink/366633","inwardIssue":{"id":"396943","key":"CONFSERVER-36401","self":"https://jira.atlassian.com/rest/api/2/issue/396943","fields":{"summary":"Roadmap Planner - Ability To Resize or Expand to Content/Preview Inconsistencies","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"373463","self":"https://jira.atlassian.com/rest/api/2/issueLink/373463","inwardIssue":{"id":"632303","key":"CONFSERVER-44085","self":"https://jira.atlassian.com/rest/api/2/issue/632303","fields":{"summary":"Allow full screen edit mode for roadmap planning macro","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42870","id":"42870","name":"Macros - Roadmap Planner"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":16.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cc736e3c90d3","name":"cc736e3c90d3","key":"josh38","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=32"},"displayName":"Joshua Wold","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cc736e3c90d3","name":"cc736e3c90d3","key":"josh38","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/a46214d996133bea2a7e9f7a741cd2ba?d=mm&s=32"},"displayName":"Joshua Wold","active":true,"timeZone":"America/Los_Angeles"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-36103/votes","votes":621,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13141","value":"Editor - Macros","id":"13141","disabled":false},"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-36103/watchers","watchCount":255,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-01-12T17:57:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxlxgf:","updated":"2026-07-03T04:26:59.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-36103].\n  {panel}\n\nThe Roadmap Planner macro is awesome!\r\n\r\nI'd like to be able to specify how large I want the output on the given Confluence page much like Gliffy or images.\r\n\r\nThanks.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxm7rz:","customfield_10651":null,"customfield_14734":"1|hxlxh3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwcx2v:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxlxgv:","customfield_10653":null,"summary":"Allows display sizes options for Roadmap Planner macro","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"604464","self":"https://jira.atlassian.com/rest/api/latest/issue/604464","key":"CONFSERVER-42726","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"299947","self":"https://jira.atlassian.com/rest/api/2/issueLink/299947","outwardIssue":{"id":"677627","key":"CONFCLOUD-42726","self":"https://jira.atlassian.com/rest/api/2/issue/677627","fields":{"summary":"Cutting and pasting an inline comment in editor resolves the inline comment","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42837","id":"42837","name":"Content - Inline Comments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jkennemer","name":"jkennemer","key":"jkennemer","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jkennemer&avatarId=5818209","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jkennemer&avatarId=5818209","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jkennemer&avatarId=5818209","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jkennemer&avatarId=5818209"},"displayName":"Jonathon","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jkennemer","name":"jkennemer","key":"jkennemer","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jkennemer&avatarId=5818209","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jkennemer&avatarId=5818209","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jkennemer&avatarId=5818209","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jkennemer&avatarId=5818209"},"displayName":"Jonathon","active":false,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-42726/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-42726/watchers","watchCount":30,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-05-27T21:11:28.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy7h7r:","updated":"2026-07-03T04:26:58.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-42726].\r\n  {panel}\r\nh3. Problem Definition\r\nIf you edit a Page, then select and cut/paste a line which contains an inline comment, the comment is marked as Resolved. It would be preferable for the cut line to include the inline comment, so that when pasted, the inline comment is preserved.\r\n\r\nSteps To Reproduce:\r\n\r\n# Add an inline comment on a Page\r\n# Click Edit and then select the line which contains the inline comment and then cut\r\n# Paste the line somewhere and click Update\r\n# Check Resolved Comments and observe that the inline comment contained in the cut line is now marked as Resolved since it was deleted\r\n\r\nh3. Suggested Solution\r\nInstead of resolving the comment, include the comment in the pasted line.\r\n\r\nh3. Workaround\r\nEdit the Page using the [Confluence Source Editor|https://marketplace.atlassian.com/apps/1210722/confluence-source-editor?hosting=server&tab=overview] App to preserve the inline comments.\r\n\r\nPS: The App is marked as Server only, but it will install and work well on any Data Center instances as well.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy7jsn:","customfield_10651":null,"customfield_14734":"1|hy7h8n:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy8sxb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy7h8f:","customfield_10653":null,"summary":"Cutting and pasting an inline comment in editor resolves the inline comment","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"320722","self":"https://jira.atlassian.com/rest/api/latest/issue/320722","key":"CONFSERVER-48392","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"232981","customfield_11435":"232981","customfield_11437":"232651","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"246872","customfield_11434":"232719","customfield_17933":null,"labels":["move-to-suggestion"],"customfield_11433":"241505","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"309372","self":"https://jira.atlassian.com/rest/api/2/issueLink/309372","outwardIssue":{"id":"708244","key":"CONFCLOUD-48392","self":"https://jira.atlassian.com/rest/api/2/issue/708244","fields":{"summary":"Granular permissions for questions","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43195","id":"43195","name":"Apps - Confluence Questions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rrobins","name":"rrobins","key":"rrobins","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rrobins&avatarId=5819314","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rrobins&avatarId=5819314","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rrobins&avatarId=5819314","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rrobins&avatarId=5819314"},"displayName":"Rachel Robins","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"247458","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rrobins","name":"rrobins","key":"rrobins","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rrobins&avatarId=5819314","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rrobins&avatarId=5819314","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rrobins&avatarId=5819314","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rrobins&avatarId=5819314"},"displayName":"Rachel Robins","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-48392/votes","votes":45,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-48392/watchers","watchCount":39,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-03-04T20:58:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxasfb:","updated":"2026-07-03T04:26:57.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-48392].\n  {panel}\n\nRequest for more granular control over questions permissions. Rather than a single 'Can Use' customer would like to be able to define groups that can view, comment and vote on questions, but not ask or answer. \r\n\r\nPublic FAQ would be one use case for this. \r\n\r\nSee comments:https://confluence.atlassian.com/display/QUESTIONS/Permissions?focusedCommentId=462716960#comment-462716960\r\n\r\n{quote}I was wondering if there's a way to limit the number of features a (logged in) user  can have.\r\nE.g. to allow only: reading , voting  and commenting q&s? (everything apart from sumbitting own questions and answering ones){quote}\r\n\r\n{quote}To be more specific: I'd need to have two user groups (none of them can by anonymous). The first one (an active one) should have permission to post questions, answer, vote, comment etc.\r\nThe other one (let's call it - passive) should be given only access to view questions/answers and vote/comment them.\r\nI'm aware this is closer to classic faq solution, but was wondering if using \"Confluence Questions\" may be a benefit here OR it would be more wise to leverage pure Confluence pages.{quote}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxdo5j:","customfield_10651":null,"customfield_14734":"1|hxaqen:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxh5dz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxc81r:","customfield_10653":null,"summary":"Granular permissions for questions","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"343241","self":"https://jira.atlassian.com/rest/api/latest/issue/343241","key":"CONFSERVER-49232","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["export","import","move-to-suggestion"],"customfield_11433":"9223372036854775807","customfield_10610":89.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"310100","self":"https://jira.atlassian.com/rest/api/2/issueLink/310100","outwardIssue":{"id":"700163","key":"CONFCLOUD-49232","self":"https://jira.atlassian.com/rest/api/2/issue/700163","fields":{"summary":"Export and Import The Whole Calendar Data in Confluence Instance","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11775","description":"We see this suggestion as a potential candidate for our longer term roadmap, but won't be working on it at the moment. We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43194","id":"43194","name":"Apps - Team Calendar"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2018-10-29","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":12.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scahyadiputra","name":"scahyadiputra","key":"scahyadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scahyadiputra&avatarId=2477284","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scahyadiputra&avatarId=2477284","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scahyadiputra&avatarId=2477284","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scahyadiputra&avatarId=2477284"},"displayName":"Septa Cahyadiputra","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=scahyadiputra","name":"scahyadiputra","key":"scahyadiputra","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=scahyadiputra&avatarId=2477284","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=scahyadiputra&avatarId=2477284","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=scahyadiputra&avatarId=2477284","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=scahyadiputra&avatarId=2477284"},"displayName":"Septa Cahyadiputra","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-49232/votes","votes":143,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-49232/watchers","watchCount":109,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-07-01T14:35:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxg56f:","updated":"2026-07-03T04:26:56.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-49232].\r\n  {panel}\r\n\r\n{panel:title=Atlassian status as of October 29, 2018|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#3c78b5|bgColor=#e7f4fa}\r\nHi all,\r\n\r\nThanks for all of your votes and comments on this suggestion.\r\n\r\nUnfortunately, this suggestion isn't currently on our roadmap. We do though understand the value in being able to export Team Calendar data for an entire instance, and and will consider this suggestion at a later date.\r\n\r\nFor those of you who aren’t aware, in our Team Calendars 5.5 and 6.0 releases we brought a range of new improvements, including a fresh new look and feel, better event frequency options, and CalDAV – the ability to use Team Calendars in your favourite calendar app. For more information on these improvements, see: [5.5 release notes|https://confluence.atlassian.com/teamcal/team-calendars-5-5-0-release-notes-942863254.html], and [6.0 release notes|https://confluence.atlassian.com/teamcal/team-calendars-6-0-release-notes-947182030.html].\r\n\r\nBest wishes,\r\n Jenny | Confluence Server Product Manager\r\n{panel}\r\n\r\n\r\nAs of now, Confluence Team Calendar does not have a feature to allow Confluence administrators to export the whole Calendar data and import it into another Confluence instance.\r\n\r\nWhen Confluence administrators would like to combine two team calendar into calendar, having this feature will definitely make their life a lot easier.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxgivz:","customfield_10651":null,"customfield_14734":"1|hxg57b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxjz2v:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxg573:","customfield_10653":null,"summary":"Export and Import The Whole Calendar Data in Confluence Instance","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"883810","self":"https://jira.atlassian.com/rest/api/latest/issue/883810","key":"CONFSERVER-54249","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["migration-database","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":38.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"426154","self":"https://jira.atlassian.com/rest/api/2/issueLink/426154","inwardIssue":{"id":"71807","key":"CONFSERVER-12599","self":"https://jira.atlassian.com/rest/api/2/issue/71807","fields":{"summary":"\"Migrate to new database\" feature","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43204","id":"43204","name":"Server - Administration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mhorlle","name":"mhorlle","key":"mhorlle","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mhorlle&avatarId=5809363","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mhorlle&avatarId=5809363","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mhorlle&avatarId=5809363","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mhorlle&avatarId=5809363"},"displayName":"Marcelo Horlle","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mhorlle","name":"mhorlle","key":"mhorlle","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mhorlle&avatarId=5809363","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mhorlle&avatarId=5809363","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mhorlle&avatarId=5809363","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mhorlle&avatarId=5809363"},"displayName":"Marcelo Horlle","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-54249/votes","votes":77,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-54249/watchers","watchCount":57,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2017-11-14T22:19:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz56dj:","updated":"2026-07-03T04:26:56.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Suggestion Description\r\nIt has been painful for customers with large dataset to migrate from an external database to another, for example, migrate from MySQL to PostgreSQL. The [current process|https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html] consists of taking an XML backup and importing it to an empty instance pointing to the new database and then, after import is done, point the existing instance to the new database. Problem here is that XML Backups for large instances may take days and during these days, new data is being written to the instance, since huge instances can't be turned into read-only instances. It would be a *major win* for Atlassian customers to have a Migration Wizard Tool to transport data from one database to another through Confluence UI.\r\n\r\nh4. Suggestion Details\r\nBitBucket is an application that has this implementation and that allows administrators to easily migrate from one external database to another. Process is documented in the [Using the Database Migration Wizard|https://confluence.atlassian.com/bitbucketserver/connecting-bitbucket-server-to-an-external-database-776640378.html] BitBucket documentation. As this seems to be an implementation unrelated to the application itself, it may be possible to implement the same solution in other Atlassian applications, like Confluence.\r\n\r\nh4. Suggestion Importance\r\nCustomers with huge datasets usually end up by developing their own solutions when upon the need of migrating to a different database, which turns into a project at their side that has costs and may turn into frustration using our tools. It would be a *{color:red}major win{color}* for everyone using Confluence to have this feature.\r\n\r\nh4. BitBucket Wizard Example\r\n!migrating.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz56xz:","customfield_10651":null,"customfield_14734":"1|hz56ef:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hz5jin:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hz56e7:","customfield_10653":null,"summary":"Database Migration Wizard for Confluence","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1099334","self":"https://jira.atlassian.com/rest/api/latest/issue/1099334","key":"CONFSERVER-57732","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dazmi","name":"dazmi","key":"dazmi","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dazmi&avatarId=6020560","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dazmi&avatarId=6020560","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dazmi&avatarId=6020560","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dazmi&avatarId=6020560"},"displayName":"Dayana","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dazmi","name":"dazmi","key":"dazmi","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dazmi&avatarId=6020560","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dazmi&avatarId=6020560","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dazmi&avatarId=6020560","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dazmi&avatarId=6020560"},"displayName":"Dayana","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-57732/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-57732/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-01-04T09:36:18.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hztspr:","updated":"2026-07-03T04:26:55.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Provide support for Oracle Wallet in Confluence Server/Data Center. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hztssn:","customfield_10651":null,"customfield_14734":"1|hztsqn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hztu13:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hztsqn:","customfield_10653":null,"summary":"Support for Oracle Wallet","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1513178","self":"https://jira.atlassian.com/rest/api/latest/issue/1513178","key":"CONFSERVER-59679","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":41.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"419310","self":"https://jira.atlassian.com/rest/api/2/issueLink/419310","outwardIssue":{"id":"1170866","key":"CONFSERVER-58308","self":"https://jira.atlassian.com/rest/api/2/issue/1170866","fields":{"summary":"Make Confluence Cloud templates available in Confluence Server/Data Center","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"446047","self":"https://jira.atlassian.com/rest/api/2/issueLink/446047","inwardIssue":{"id":"1121994","key":"CONFSERVER-57924","self":"https://jira.atlassian.com/rest/api/2/issue/1121994","fields":{"summary":"Add the new templates to Confluence Server","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42805","id":"42805","name":"Content - Blueprints / Templates"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmadrid%40atlassian.com","name":"mmadrid@atlassian.com","key":"JIRAUSER4520464","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4520464&avatarId=11163809","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4520464&avatarId=11163809","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4520464&avatarId=11163809","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4520464&avatarId=11163809"},"displayName":"Mark M","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmadrid%40atlassian.com","name":"mmadrid@atlassian.com","key":"JIRAUSER4520464","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4520464&avatarId=11163809","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4520464&avatarId=11163809","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4520464&avatarId=11163809","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4520464&avatarId=11163809"},"displayName":"Mark M","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59679/votes","votes":96,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59679/watchers","watchCount":65,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-04-02T16:02:04.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1rd8f:","updated":"2026-07-03T04:26:55.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nNew templates are featured in the Atlassian product post for Cloud. \r\n*  [https://www.atlassian.com/blog/confluence/new-templates-for-confluence]\r\n*  [https://www.atlassian.com/software/confluence/templates]\r\n\r\nIt came to our server customer's attention, and they're looking for these templates. It's not clear the new templates are only for Confluence Cloud. \r\n\r\nh3. Suggestion\r\nMake these new templates available to our server/datacenter customers. I believe it would be a great addition and help a lot of our server customers!\r\n\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1rd3j:","customfield_10651":null,"customfield_14734":"1|i1rd9j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i1r3tb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i1rd9b:","customfield_10653":null,"summary":"Make the new templates for Confluence cloud available to server and datacenter. ","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1610741","self":"https://jira.atlassian.com/rest/api/latest/issue/1610741","key":"CONFSERVER-60163","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"542205","self":"https://jira.atlassian.com/rest/api/2/issueLink/542205","inwardIssue":{"id":"2094578","key":"CWD-6404","self":"https://jira.atlassian.com/rest/api/2/issue/2094578","fields":{"summary":"Test and approve Amazon Corretto OpenJDK for Crowd","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/59393","id":"59393","name":"Other","description":"Things that don't fit into any of the other components. The goal is to have zero issues in this component. Use only if you really don't know where something goes."}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gpaunovic","name":"gpaunovic","key":"gpaunovic","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gpaunovic&avatarId=6020019","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gpaunovic&avatarId=6020019","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gpaunovic&avatarId=6020019","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gpaunovic&avatarId=6020019"},"displayName":"g","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gpaunovic","name":"gpaunovic","key":"gpaunovic","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gpaunovic&avatarId=6020019","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gpaunovic&avatarId=6020019","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gpaunovic&avatarId=6020019","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gpaunovic&avatarId=6020019"},"displayName":"g","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-60163/votes","votes":13,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-60163/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-08-12T07:34:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i280xj:","updated":"2026-07-03T04:26:54.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\nThough Atlassian officially supports OpenJDK, they are not tested and thus it's not guaranteed that all of them (Amazon, Redhat, Azul, Bellsoft, etc. - just mentioning the most popular ones here) will be working for Confluence.\r\n\r\nh3. Suggested Solution\r\nAmazon Corretto OpenJDK should get Confluence's officially approved OpenJDK.\r\n\r\nAmazon's OpenJDK provides long term support at no cost including performance and security patches. Find details here: https://aws.amazon.com/corretto/faqs/","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i280s7:","customfield_10651":null,"customfield_14734":"1|i280yn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i27npr:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i280yf:","customfield_10653":null,"summary":"Test and approve Amazon Corretto OpenJDK for Confluence","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1691541","self":"https://jira.atlassian.com/rest/api/latest/issue/1691541","key":"CONFSERVER-60578","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":34.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"432288","self":"https://jira.atlassian.com/rest/api/2/issueLink/432288","inwardIssue":{"id":"1713755","key":"JRASERVER-72066","self":"https://jira.atlassian.com/rest/api/2/issue/1713755","fields":{"summary":"Make JIT Group Attribute Sync optional and add Default Group Membership","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"434763","self":"https://jira.atlassian.com/rest/api/2/issueLink/434763","outwardIssue":{"id":"1712124","key":"SAMLDC-73","self":"https://jira.atlassian.com/rest/api/2/issue/1712124","fields":{"summary":"Jira Application Access respect \"default group\" when using JIT provisioning ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11773","description":"We're currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Reviewing","id":"11773","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42811","id":"42811","name":"User - Groups"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=caronson","name":"caronson","key":"caronson","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=caronson&avatarId=5806708","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=caronson&avatarId=5806708","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=caronson&avatarId=5806708","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=caronson&avatarId=5806708"},"displayName":"Cole Aronson","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=caronson","name":"caronson","key":"caronson","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=caronson&avatarId=5806708","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=caronson&avatarId=5806708","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=caronson&avatarId=5806708","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=caronson&avatarId=5806708"},"displayName":"Cole Aronson","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-60578/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-60578/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-12-09T22:54:04.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2lq9j:","updated":"2026-07-03T04:26:54.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As an idP Administrator, I would like to be able to select the attributes including user details and group memberships to be updated upon JIT provisioning.\r\n\r\nAt present, Confluence's JIT provisioning functionality requires an absolute group attribute and it cannot be blank. Putting a dummy attribute will trigger an error.\r\n !Screen Shot 2020-12-09 at 4.48.44 PM.png|thumbnail! \r\n\r\n(i) Existing group memberships defined in Confluence will be replaced by the group attribute defined in the idP.\r\n\r\nIn most use-case for JIT, there is an option to allow group attributes to be synced or not and users will be added to a default group like {{confluence-users}}. Currently, third-party apps offer JIT provisioning with such capability.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2lq47:","customfield_10651":null,"customfield_14734":"1|i2lqan:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i2l9jz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i2lqaf:","customfield_10653":null,"summary":"Make JIT Group Attribute Sync optional and add Default Group Membership","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1829558","self":"https://jira.atlassian.com/rest/api/latest/issue/1829558","key":"CONFSERVER-74578","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42838","id":"42838","name":"Editor - Attachment"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dbedfe4c08e7","name":"dbedfe4c08e7","key":"JIRAUSER4873356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4873356&avatarId=5991939","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4873356&avatarId=5991939","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4873356&avatarId=5991939","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4873356&avatarId=5991939"},"displayName":"Jonathan Scarborough","active":true,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dbedfe4c08e7","name":"dbedfe4c08e7","key":"JIRAUSER4873356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4873356&avatarId=5991939","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4873356&avatarId=5991939","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4873356&avatarId=5991939","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4873356&avatarId=5991939"},"displayName":"Jonathan Scarborough","active":true,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-74578/votes","votes":24,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-74578/watchers","watchCount":14,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-11-03T21:03:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i38rnj:","updated":"2026-07-03T04:26:53.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"In order to save disk space, it could be useful to give Confluence administrators the ability to disable the *\"Include attached files and images\"* checkbox when users copy/clone a page. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i38ri7:","customfield_10651":null,"customfield_14734":"1|i38ron:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i38227:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i38rof:","customfield_10653":null,"summary":"Ability to disable the \"Include attached files and images\" checkbox when cloning a page","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1950513","self":"https://jira.atlassian.com/rest/api/latest/issue/1950513","key":"CONFSERVER-87294","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/59393","id":"59393","name":"Other","description":"Things that don't fit into any of the other components. The goal is to have zero issues in this component. Use only if you really don't know where something goes."}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a10ada9f39c1","name":"a10ada9f39c1","key":"JIRAUSER7547730","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7547730&avatarId=8640012","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7547730&avatarId=8640012","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7547730&avatarId=8640012","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7547730&avatarId=8640012"},"displayName":"Roberto Diaz","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a10ada9f39c1","name":"a10ada9f39c1","key":"JIRAUSER7547730","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7547730&avatarId=8640012","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7547730&avatarId=8640012","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7547730&avatarId=8640012","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7547730&avatarId=8640012"},"displayName":"Roberto Diaz","active":false,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-87294/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-87294/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-05-31T15:09:15.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3sgbz:","updated":"2026-07-03T04:26:52.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Problem Definition\r\n\r\nWith the popularity of LLM, GPT, and other systems, customers expect to be able to integrate such technologies with Confluence Data Center.\r\nh4. Suggested Solution\r\n\r\nDevelop or add a feature that can natively connect with ChatGPT or future customs LLM. This could include API or Application Link solutions. This is for external AI systems, along with any internal Atlassian solution.\r\nh4. Workaround\r\n\r\n[Added by [~msingh3@atlassian.com] on 17th Sep] To ensure a seamless and optimised experience on Data Center, we have decided to prioritise our native AI capabilities through *Rovo* and will not be offering integrations with other AI systems at this time. Customers who wish to use Atlassian's AI can do so directly by leveraging a hybrid license and the Rovo connector.\r\nh3. Edit 13/03/2025\r\n\r\nAs comments and further tickets added more requests for other AI systems, I edited this suggestion to include them.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3sg6n:","customfield_10651":null,"customfield_14734":"1|i3sgd3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3rb64:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3sgcv:","customfield_10653":null,"summary":"GPT/LLM systems integration","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"109533","self":"https://jira.atlassian.com/rest/api/latest/issue/109533","key":"CONFSERVER-20449","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"42835","customfield_11435":"42826","customfield_11437":"42968","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"24661","customfield_11434":"42826","customfield_17933":null,"labels":["compliance","database/hibernate"],"customfield_11433":"62122","customfield_10610":31.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"297874","self":"https://jira.atlassian.com/rest/api/2/issueLink/297874","outwardIssue":{"id":"704895","key":"CONFCLOUD-20449","self":"https://jira.atlassian.com/rest/api/2/issue/704895","fields":{"summary":"Database encryption","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43204","id":"43204","name":"Server - Administration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2018-12-18","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5e87a14d63b8","name":"5e87a14d63b8","key":"us@informationsdesign.aero","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=32"},"displayName":"Ulrik Stehling","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"58201","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5e87a14d63b8","name":"5e87a14d63b8","key":"us@informationsdesign.aero","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8f5bead2954b8ac28a14a9426bc0b999?d=mm&s=32"},"displayName":"Ulrik Stehling","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-20449/votes","votes":41,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-20449/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2010-07-23T11:59:59.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwgydr:","updated":"2026-07-03T04:26:50.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-20449].\n  {panel}\n\nUse hibernate encryption to encrypt confluence data in database.\r\n\r\nFields: bodycontent, attachments, labels\r\n\r\nThis guarantees that confidential data cannot be extracted by database support or using the database backup.\r\n\r\nWe did this in confluence 3.0.1 by patching the source code and rebuilding confluence. It would be nice if this was a regular feature.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwjob3:","customfield_10651":null,"customfield_14734":"1|hwgz7z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwi58f:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwk87z:","customfield_10653":null,"summary":"Database encryption","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":"any","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"126441","self":"https://jira.atlassian.com/rest/api/latest/issue/126441","key":"CONFSERVER-21908","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"35642","customfield_11435":"35631","customfield_11437":"35984","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"26732","customfield_11434":"35631","customfield_17933":null,"labels":["editor","editor-other","kb_shortcuts"],"customfield_11433":"56767","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"69108","self":"https://jira.atlassian.com/rest/api/2/issueLink/69108","outwardIssue":{"id":"182457","key":"CONFSERVER-25481","self":"https://jira.atlassian.com/rest/api/2/issue/182457","fields":{"summary":"CTRL + 1, CTRL + 2, etc... should be a preference","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10010","name":"Part","inward":"is incorporated by","outward":"incorporates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10010"}},{"id":"298144","self":"https://jira.atlassian.com/rest/api/2/issueLink/298144","outwardIssue":{"id":"721288","key":"CONFCLOUD-21908","self":"https://jira.atlassian.com/rest/api/2/issue/721288","fields":{"summary":"Allow for disabling editor keyboard shortcuts","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"102915","self":"https://jira.atlassian.com/rest/api/2/issueLink/102915","inwardIssue":{"id":"269157","key":"CONFSERVER-28804","self":"https://jira.atlassian.com/rest/api/2/issue/269157","fields":{"summary":"Insert table keyboard shortcut conflicts with Chromes Dev tool shortcut on Windows","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/40706","id":"40706","name":"Editor - Page / Comment Editor"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rhartono","name":"rhartono","key":"rhartono","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=32"},"displayName":"Roy Hartono [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"57271","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rhartono","name":"rhartono","key":"rhartono","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/08fb5021b9e4daed2cf5a1bae151682f?d=mm&s=32"},"displayName":"Roy Hartono [Atlassian]","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-21908/votes","votes":123,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13142","value":"Editor - Other","id":"13142","disabled":false},"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-21908/watchers","watchCount":69,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2011-03-01T06:52:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwfsqn:","updated":"2026-07-03T04:26:49.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-21908].\n  {panel}\n\nConfluence give the user the ability [to disable keyboard shortcuts|http://confluence.atlassian.com/display/DOC/Keyboard+Shortcuts#KeyboardShortcuts-DisablingandReEnablingKeyboardShortcuts] throughout most of the application. However, editor keyboard shortcuts cannot be disabled this way.\r\n\r\nPlease allow for keyboard shortcuts to be disabled in the editor, like they can in the rest of Confluence.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwjikf:","customfield_10651":null,"customfield_14734":"1|hwfuvj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwihzz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwjdyf:","customfield_10653":null,"summary":"Allow for disabling editor keyboard shortcuts","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"298633","self":"https://jira.atlassian.com/rest/api/latest/issue/298633","key":"CONFSERVER-30883","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"211930","customfield_11435":"211930","customfield_11437":"211619","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"228992","customfield_11434":"211682","customfield_17933":null,"labels":["add-ons&integrations","affects-server","pse-request"],"customfield_11433":"218351","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"302029","self":"https://jira.atlassian.com/rest/api/2/issueLink/302029","outwardIssue":{"id":"713675","key":"CONFCLOUD-30883","self":"https://jira.atlassian.com/rest/api/2/issue/713675","fields":{"summary":"Support for Microsoft OneNote","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43191","id":"43191","name":"Content - Page"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2018-02-01","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cbenard","name":"cbenard","key":"cbenard","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cbenard&avatarId=2469863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cbenard&avatarId=2469863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cbenard&avatarId=2469863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cbenard&avatarId=2469863"},"displayName":"Carlen Benard","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"227525","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cbenard","name":"cbenard","key":"cbenard","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cbenard&avatarId=2469863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cbenard&avatarId=2469863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cbenard&avatarId=2469863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cbenard&avatarId=2469863"},"displayName":"Carlen Benard","active":false,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-30883/votes","votes":434,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-30883/watchers","watchCount":257,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-09-20T16:18:42.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx7fxz:","updated":"2026-07-03T04:26:49.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-30883].\n  {panel}\n\nCurrently users must export their .one files and convert to a .doc or .docx format to import. It would be great if the Office Connector supported .one format files directly for inclusion in Confluence documents","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxaipz:","customfield_10651":null,"customfield_14734":"1|hx7e1j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxebmf:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx8ilb:","customfield_10653":null,"summary":"Support for Microsoft OneNote","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"326864","self":"https://jira.atlassian.com/rest/api/latest/issue/326864","key":"CONFSERVER-33158","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["page","watch","watching"],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"248860","self":"https://jira.atlassian.com/rest/api/2/issueLink/248860","inwardIssue":{"id":"673430","key":"CONFSERVER-51952","self":"https://jira.atlassian.com/rest/api/2/issue/673430","fields":{"summary":"Ability to unwatch a specific page, but still watch rest of pages in the same space","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"302987","self":"https://jira.atlassian.com/rest/api/2/issueLink/302987","outwardIssue":{"id":"718805","key":"CONFCLOUD-33158","self":"https://jira.atlassian.com/rest/api/2/issue/718805","fields":{"summary":"Unwatch a page under a watched space ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43191","id":"43191","name":"Content - Page"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ac5d1cb924b9","name":"ac5d1cb924b9","key":"jesperra","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=32"},"displayName":"Jesper Rasmussen","active":true,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ac5d1cb924b9","name":"ac5d1cb924b9","key":"jesperra","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/e8ada95dc970b97540213b830e96693f?d=mm&s=32"},"displayName":"Jesper Rasmussen","active":true,"timeZone":"Europe/Berlin"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-33158/votes","votes":145,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-33158/watchers","watchCount":59,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-04-03T08:40:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxe1wv:","updated":"2026-07-03T04:26:48.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-33158].\r\n{panel}\r\nAs a Confluence user, I need to be able to un-watch specific pages within a watched Space so I can better manage my notifications and relevant content.\r\nh3. Problem Definition\r\n\r\nWhen watching a *Whole Space* (using the option to *Watch This Space*), if I uncheck the *Watch all content in this space* option in a page, *Everything is un-watched* except for the page that I am in at the moment. *This Does Not Happen* with Administrator Users. This affects normal users.\r\nh3. Suggested Resolution\r\n\r\nMake the exact opposite behaviour the default one. When unchecking *Watch all content in this space*, keep all pages as *Watching* but allow me to uncheck the ones I need to.\r\nh3. Why this is important\r\n\r\nIn a space where you have multiple pages, dozens, hundreds of pages but only a few are spamming notifications or are simply not relevant we must be able to simply un-watch those pages if needed. Un-watching the whole space and then having to go after each page and re-watch them is time consuming and counter intuitive.\r\nh3. Workaround\r\n # Un-watch the Space\r\n # Un-watch the page where you unchecked *Watch all content in this space*\r\n # Re-watch all the other pages","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxehsv:","customfield_10651":null,"customfield_14734":"1|hxe1xr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxi56f:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxe1xj:","customfield_10653":null,"summary":"Unwatch a page under a watched space ","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"562117","self":"https://jira.atlassian.com/rest/api/latest/issue/562117","key":"CONFSERVER-40454","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","page-ordering","page-tree"],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"235176","self":"https://jira.atlassian.com/rest/api/2/issueLink/235176","outwardIssue":{"id":"640547","key":"CONFSERVER-44950","self":"https://jira.atlassian.com/rest/api/2/issue/640547","fields":{"summary":"Large page tree move fails after 3 minutes","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"306221","self":"https://jira.atlassian.com/rest/api/2/issueLink/306221","outwardIssue":{"id":"724365","key":"CONFCLOUD-40454","self":"https://jira.atlassian.com/rest/api/2/issue/724365","fields":{"summary":"Improve performance on moving page attempt for pages with a lot of child pages","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"207428","self":"https://jira.atlassian.com/rest/api/2/issueLink/207428","inwardIssue":{"id":"370888","key":"CONFSERVER-35396","self":"https://jira.atlassian.com/rest/api/2/issue/370888","fields":{"summary":"Page move action is too slow when moving a large number of pages","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"370574","self":"https://jira.atlassian.com/rest/api/2/issueLink/370574","inwardIssue":{"id":"994635","key":"CONFSERVER-56060","self":"https://jira.atlassian.com/rest/api/2/issue/994635","fields":{"summary":"Page Move feature should be more stable","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12074","description":"A fix for this issue is required, and will be prioritised in the near future. This is because it’s more severe or pervasive than other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Short Term Backlog","id":"12074","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lrura","name":"lrura","key":"lrura","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=lrura&avatarId=5809283","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=lrura&avatarId=5809283","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=lrura&avatarId=5809283","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=lrura&avatarId=5809283"},"displayName":"Lauretha Rura","active":true,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lrura","name":"lrura","key":"lrura","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=lrura&avatarId=5809283","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=lrura&avatarId=5809283","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=lrura&avatarId=5809283","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=lrura&avatarId=5809283"},"displayName":"Lauretha Rura","active":true,"timeZone":"Asia/Kuala_Lumpur"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-40454/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-40454/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-01-12T08:02:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy1tdr:","updated":"2026-07-03T04:26:47.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-40454].\n  {panel}\n\nh3. Summary\r\nPage tree expansion process during page move attempt for pages that have a large number of child pages takes a long time to display all of the children pages should *Browse* function is used from _Move Page_ dialog feature.\r\n\r\nh3. Steps to Reproduce\r\n# Attempt to move a parent page with a large number of child pages (200-1000++ child pages) via *{{...}} >> Move >> Browse* on the page that you're about to move.\r\n# Watch the spinning wheel going for a long time (approx. 15-50 seconds) while Confluence tries to finished the Page Tree expansion process. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1x93:","customfield_10651":null,"customfield_14734":"1|hy1tef:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy3iof:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy1te7:","customfield_10653":null,"summary":"Improve the performance of the page tree expansion on the Move Page dialog","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":"Tested on Confluence 5.9.3 by trying to move a parent page with 3 levels of nested children pages that each has 400-1500 children pages ","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"588475","self":"https://jira.atlassian.com/rest/api/latest/issue/588475","key":"CONFSERVER-41303","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["search"],"customfield_11433":"9223372036854775807","customfield_10610":17.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"306619","self":"https://jira.atlassian.com/rest/api/2/issueLink/306619","outwardIssue":{"id":"705454","key":"AI-792","self":"https://jira.atlassian.com/rest/api/2/issue/705454","fields":{"summary":"Allow searching for content contributed or created by disabled user","status":{"self":"https://jira.atlassian.com/rest/api/2/status/3","description":"The development team is currently working on this issue.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/inprogress.png","name":"In Progress","id":"3","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"inprogress","name":"In Progress"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/40711","id":"40711","name":"Search - Core"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bboyle%40atlassian.com","name":"bboyle@atlassian.com","key":"bboyle@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bboyle%40atlassian.com&avatarId=5752932","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bboyle%40atlassian.com&avatarId=5752932","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bboyle%40atlassian.com&avatarId=5752932","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bboyle%40atlassian.com&avatarId=5752932"},"displayName":"BrianB","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bboyle%40atlassian.com","name":"bboyle@atlassian.com","key":"bboyle@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bboyle%40atlassian.com&avatarId=5752932","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bboyle%40atlassian.com&avatarId=5752932","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bboyle%40atlassian.com&avatarId=5752932","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bboyle%40atlassian.com&avatarId=5752932"},"displayName":"BrianB","active":false,"timeZone":"America/Chicago"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-41303/votes","votes":110,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-41303/watchers","watchCount":64,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-04-06T17:05:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy5jk7:","updated":"2026-07-03T04:26:46.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-41303].\n  {panel}\n\nIn large organizations, people come and go. People who have left have their user IDs disabled.  The search screen will not let you entry the name of a user that is disabled.  This is preventing us from finding content created by people who have left the organization. This is a major problem with replacement staff who attempt to pickup from where their predecessor left off.\r\n\r\nAs it stands now, when a user is disabled, they will not appear in the *Contributor* section of the search page.  Since there have been previous requests to hide disabled users, it may be best to include a checkbox (or a toggle-switch) of some kind to include/exclude disabled users for the *Contributor* search.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy5maf:","customfield_10651":null,"customfield_14734":"1|hy5jl3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy6ykv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy5jkv:","customfield_10653":null,"summary":"Allow searching for content contributed or created by disabled user","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"613027","self":"https://jira.atlassian.com/rest/api/latest/issue/613027","key":"CONFSERVER-43078","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"306966","self":"https://jira.atlassian.com/rest/api/2/issueLink/306966","outwardIssue":{"id":"682620","key":"CONFCLOUD-43078","self":"https://jira.atlassian.com/rest/api/2/issue/682620","fields":{"summary":"Additional options for sidebar configuration","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43193","id":"43193","name":"Navigation - Sidebar"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=968c996b26e5","name":"968c996b26e5","key":"rosario.dedomenico","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rosario.dedomenico&avatarId=6370965","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rosario.dedomenico&avatarId=6370965","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rosario.dedomenico&avatarId=6370965","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rosario.dedomenico&avatarId=6370965"},"displayName":"Rosario De Domenico","active":true,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=968c996b26e5","name":"968c996b26e5","key":"rosario.dedomenico","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rosario.dedomenico&avatarId=6370965","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rosario.dedomenico&avatarId=6370965","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rosario.dedomenico&avatarId=6370965","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rosario.dedomenico&avatarId=6370965"},"displayName":"Rosario De Domenico","active":true,"timeZone":"Europe/Amsterdam"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-43078/votes","votes":17,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-43078/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-06-30T10:34:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy8pmf:","updated":"2026-07-03T04:26:46.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-43078].\r\n  {panel}\r\n\r\nAllow the users to customize the sidebar (or the default theme) as follow:\r\n- fixed size instead of resizable (with indication of desired size in px or %)\r\n- word-wrapping instead of scrolling (for the latter it is enough to change the CSS as indicated in https://answers.atlassian.com/questions/35770140/customize-sidebar-of-default-theme according to the user selection)\r\n- Allow users to customize the font type, color size, and other properties of the sidebar text.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy8rzz:","customfield_10651":null,"customfield_14734":"1|hy8pnb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy9ybz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy8pn3:","customfield_10653":null,"summary":"Additional options for sidebar configuration","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"283104","self":"https://jira.atlassian.com/rest/api/latest/issue/283104","key":"CONFSERVER-50167","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"197895","customfield_11435":"197895","customfield_11437":"197607","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"217827","customfield_11434":"197560","customfield_17933":null,"labels":["move-to-suggestion","pse-request","shipit","small-improvement"],"customfield_11433":"204387","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"359409","self":"https://jira.atlassian.com/rest/api/2/issueLink/359409","inwardIssue":{"id":"66044","key":"CONFSERVER-11236","self":"https://jira.atlassian.com/rest/api/2/issue/66044","fields":{"summary":"Read brower's time zone and set user's time zone from that value","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"310961","self":"https://jira.atlassian.com/rest/api/2/issueLink/310961","outwardIssue":{"id":"689820","key":"CONFCLOUD-50167","self":"https://jira.atlassian.com/rest/api/2/issue/689820","fields":{"summary":"Automatically detect user time zone","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43194","id":"43194","name":"Apps - Team Calendar"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchui","name":"dchui","key":"dchui","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchui&avatarId=2481764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchui&avatarId=2481764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchui&avatarId=2481764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchui&avatarId=2481764"},"displayName":"DavidA","active":true,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"214638","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchui","name":"dchui","key":"dchui","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchui&avatarId=2481764","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchui&avatarId=2481764","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchui&avatarId=2481764","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchui&avatarId=2481764"},"displayName":"DavidA","active":true,"timeZone":"Asia/Kuala_Lumpur"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-50167/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-50167/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2013-06-27T00:52:31.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx579z:","updated":"2026-07-03T04:26:46.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-50167].\n  {panel}\n\nWith http://pellepim.bitbucket.org/jstz/, and fallback to the time zone dialog if required.\r\n\r\nIt would also be helpful for users who travel a lot (different time zones).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx8erz:","customfield_10651":null,"customfield_14734":"1|hx55in:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxci9j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx6avz:","customfield_10653":null,"summary":"Automatically detect user time zone","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"910528","self":"https://jira.atlassian.com/rest/api/latest/issue/910528","key":"CONFSERVER-54779","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"479740","self":"https://jira.atlassian.com/rest/api/2/issueLink/479740","outwardIssue":{"id":"1908382","key":"CONFSERVER-81273","self":"https://jira.atlassian.com/rest/api/2/issue/1908382","fields":{"summary":"Page Restrictions panel shows confluence and space administrators having edit permissions on the page when they actually do not","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10091","name":"Derived","inward":"has a derivative of","outward":"derived from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10091"}},{"id":"358332","self":"https://jira.atlassian.com/rest/api/2/issueLink/358332","outwardIssue":{"id":"855855","key":"CONFSERVER-53723","self":"https://jira.atlassian.com/rest/api/2/issue/855855","fields":{"summary":"Page restriction is showing system admin page have the view and edit permission but there is not edit button","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"436664","self":"https://jira.atlassian.com/rest/api/2/issueLink/436664","outwardIssue":{"id":"1167369","key":"CONFSERVER-58274","self":"https://jira.atlassian.com/rest/api/2/issue/1167369","fields":{"summary":"Consistent display of confluence-administrator authority within Page Restriction dialog box","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42807","id":"42807","name":"Content - Restrictions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rlouie","name":"rlouie","key":"rlouie","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rlouie&avatarId=10980961","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rlouie&avatarId=10980961","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rlouie&avatarId=10980961","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rlouie&avatarId=10980961"},"displayName":"Robert Louie","active":false,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rlouie","name":"rlouie","key":"rlouie","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rlouie&avatarId=10980961","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rlouie&avatarId=10980961","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rlouie&avatarId=10980961","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rlouie&avatarId=10980961"},"displayName":"Robert Louie","active":false,"timeZone":"America/Los_Angeles"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-54779/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-54779/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2018-01-11T21:24:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz7u87:","updated":"2026-07-03T04:26:45.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\nCurrently when a Confluence Administrator view a page's *Restrictions* they see themselves listed with *Can view and edit* permissions as they have this capability from that group's [super user|https://confluence.atlassian.com/doc/global-permissions-overview-138709.html#GlobalPermissionsOverview-supergroup] ability.\r\n\r\nThis is confusing as the Administrator then expects to be able to perform changes like exporting that page tree to PDF, Word, HTML, or a custom XML export, but they are unable to as they still need to explicitly grant themselves permission. It is unclear that the admin can still add themselves though they are listed.\r\n\r\nh3. Suggested Solution\r\nAdjust the *Restrictions* page to show when the permissions someone has are just from the Confluence Administrators super user group so that admins know they will need to add themselves explicitly for full permissions. (To perform actions like the exports mentioned above.)\r\n\r\nh3. Note\r\nWith the super user permissions the admin can still perform single page exports and the full space or site XML backups without issue\r\n\r\nh3. Workaround \r\nAdministrators can actually still add themselves explicitly to the page restrictions though they are listed via their implicit permissions from their admin superuser group:\r\n# Access the page *Restrictions* as a Confluence Administrator:\r\n!temporary_admin.png|thumbnail! \r\n# Though your permissions are listed, you can actually explicitly add yourself:\r\n!add_admin.png|thumbnail! \r\n!add_admin_2.png|thumbnail!\r\n# After pressing *Add* for the permission it may seem like nothing was added, but after applying this you should be able to export \r\n !save_admin.png|thumbnail! ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz7uo7:","customfield_10651":null,"customfield_14734":"1|hz7u93:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hz853r:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hz7u93:","customfield_10653":null,"summary":"Improve Page Restrictions panel to differentiate between explicit permissions and confluence-administrators superuser permissions","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1141688","self":"https://jira.atlassian.com/rest/api/latest/issue/1141688","key":"CONFSERVER-58096","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":25.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/52890","id":"52890","name":"Content - File Previews"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gkowalczyk","name":"gkowalczyk","key":"gkowalczyk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gkowalczyk&avatarId=10949866","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gkowalczyk&avatarId=10949866","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gkowalczyk&avatarId=10949866","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gkowalczyk&avatarId=10949866"},"displayName":"GMK","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=gkowalczyk","name":"gkowalczyk","key":"gkowalczyk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=gkowalczyk&avatarId=10949866","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=gkowalczyk&avatarId=10949866","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=gkowalczyk&avatarId=10949866","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=gkowalczyk&avatarId=10949866"},"displayName":"GMK","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-58096/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-58096/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2019-03-29T13:04:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i00p4v:","updated":"2026-07-03T04:26:45.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Environment\r\n\r\nConfluence 6.15.1\r\nh3. Description\r\n\r\nIt is not possible to open xls file with row count than 100000. There is currently a *-Dofficeconnector.spreadsheet.xlsxmaxsize* JVM parameter which allows admins to configure the maximum file size but the file must still have fewer than 100,000 cells which is not configurable. It would be nice to provide a configuration option to open files that have more than 100,000 cells.\r\n\r\nThe limit is set in the SpreadsheetConverter class in the document-conversion-library.\r\nh3. Symptoms\r\n * Error message is displayed:\r\n{code:java}\r\nWe can't preview this file. \r\nYou'll have to download the file to view it.\r\n{code}\r\n\r\n * Logs contain following error:\r\n{code:java}\r\nError rendering macro 'viewxls' : com.benryan.conversion.ConversionException: Cannot convert spreadsheet, the number of cells: 196605 is greater than the maximum allowed cells: 100000\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behaviour. A workaround will be added here when available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i00p5z:","customfield_10651":null,"customfield_14734":"1|i00p5r:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i00ozz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i00p5j:","customfield_10653":null,"summary":"Allow maximum cell count to be configurable to be higher than default 100000 using JVM parameter","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1483862","self":"https://jira.atlassian.com/rest/api/latest/issue/1483862","key":"CONFSERVER-59460","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"436247","self":"https://jira.atlassian.com/rest/api/2/issueLink/436247","outwardIssue":{"id":"1514437","key":"CONFSERVER-59682","self":"https://jira.atlassian.com/rest/api/2/issue/1514437","fields":{"summary":"As an administrator I would like to disable all 3rd Party Apps on startup of a Confluence Data Center","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"413113","self":"https://jira.atlassian.com/rest/api/2/issueLink/413113","inwardIssue":{"id":"336638","key":"CONFSERVER-33775","self":"https://jira.atlassian.com/rest/api/2/issue/336638","fields":{"summary":"Start Confluence in Safe Mode","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/36692","id":"36692","name":"Universal Plugin Manager / Manage apps","description":"Administrative functionality relating to managing apps including enabling, disabling, installing, uninstalling and updating apps"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fthozeski%40atlassian.com","name":"fthozeski@atlassian.com","key":"fthozeski@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fthozeski%40atlassian.com&avatarId=6330011","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fthozeski%40atlassian.com&avatarId=6330011","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fthozeski%40atlassian.com&avatarId=6330011","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fthozeski%40atlassian.com&avatarId=6330011"},"displayName":"Felipe Thozeski","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fthozeski%40atlassian.com","name":"fthozeski@atlassian.com","key":"fthozeski@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=fthozeski%40atlassian.com&avatarId=6330011","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=fthozeski%40atlassian.com&avatarId=6330011","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=fthozeski%40atlassian.com&avatarId=6330011","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=fthozeski%40atlassian.com&avatarId=6330011"},"displayName":"Felipe Thozeski","active":false,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59460/votes","votes":38,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59460/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-02-10T19:00:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1mdjb:","updated":"2026-07-03T04:26:44.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Unlike Confluence Server, it's not possible to start Confluence Data Center in Safe Mode, as also indicated on the KB article below:\r\n * [How to manually remove malfunctioning add-ons|https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html]\r\n\r\nIt would be helpful to have such feature on Confluence Data Center, since the only way of disabling plugins currently available is by accessing the database and running a SQL query, which requires a database backup as a good practice.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1mdef:","customfield_10651":null,"customfield_14734":"1|i1mdkf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i1m5n3:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i1mdk7:","customfield_10653":null,"summary":"Start Confluence Data Center in Safe Mode","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1523264","self":"https://jira.atlassian.com/rest/api/latest/issue/1523264","key":"CONFSERVER-59729","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43206","id":"43206","name":"Server - Platform"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ppragasam%40atlassian.com","name":"ppragasam@atlassian.com","key":"JIRAUSER4520368","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4520368&avatarId=2965509","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4520368&avatarId=2965509","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4520368&avatarId=2965509","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4520368&avatarId=2965509"},"displayName":"Puventhira Pragasam","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ppragasam%40atlassian.com","name":"ppragasam@atlassian.com","key":"JIRAUSER4520368","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4520368&avatarId=2965509","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4520368&avatarId=2965509","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4520368&avatarId=2965509","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4520368&avatarId=2965509"},"displayName":"Puventhira Pragasam","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59729/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59729/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-04-16T07:04:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1t33r:","updated":"2026-07-03T04:26:44.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nIn Confluence 6.5 and newer the JDBC driver was changed from the JTDS driver to the Microsoft SQL Server driver. \r\n\r\nUnfortunately, it looks like the Microsoft JDBC driver does not support domain-based auth when running on Linux. It works on Windows:\r\n* [How to use Windows integrated authentication for Microsoft SQL Server in Confluence 6.5 or newer|https://confluence.atlassian.com/confkb/how-to-use-windows-integrated-authentication-for-microsoft-sql-server-in-confluence-6-5-or-newer-961785880.html]\r\n\r\nThis has led to customers with working JDBC configurations not being able to connect the same way after upgrading to Confluence 6.5+ in Linux\r\n\r\nh3. Workaround\r\n\r\nRequired, if there is no workaround please state:\r\n# Switch to password-based auth (not fun)\r\n# Go back to the old JTDS driver (not tested and not supported by Atlassian)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1t2yn:","customfield_10651":null,"customfield_14734":"1|i1t34v:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i1st5r:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i1t34n:","customfield_10653":null,"summary":"Support Active Directory authentication for SQL Server when running on Linux","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1766410","self":"https://jira.atlassian.com/rest/api/latest/issue/1766410","key":"CONFSERVER-66174","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/40710","id":"40710","name":"Content - Attachments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2e857505f334","name":"2e857505f334","key":"JIRAUSER4667275","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4667275&avatarId=5819642","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4667275&avatarId=5819642","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4667275&avatarId=5819642","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4667275&avatarId=5819642"},"displayName":"Pascal Oberle","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2e857505f334","name":"2e857505f334","key":"JIRAUSER4667275","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4667275&avatarId=5819642","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4667275&avatarId=5819642","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4667275&avatarId=5819642","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4667275&avatarId=5819642"},"displayName":"Pascal Oberle","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-66174/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-66174/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-06-08T23:38:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2yapz:","updated":"2026-07-03T04:26:43.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem\r\nIn Confluence, it is currently not possible to bulk edit some attachment properties such as the filenames of the attachments.\r\n\r\nh3. Suggested Solution\r\nAdd a function that would allow to find and replace regular expressions in attachments filenames for instance.\r\n\r\nh3. Why This Is Important\r\nAs an end-user or Confluence administrator, I want to be able to rename attachments in my Confluence site in bulk in order to help streamline some of my operations on my attachments. Indeed, sometimes attachments need to be updated in order to give them a more meaningful logic in filenames and/or sometimes we also need to remove the reference or a special characters in the filenames.\r\n\r\n\r\nh3. Workaround\r\nCurrently, we have to go in the properties of each attachment one by one to edit them.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2yakn:","customfield_10651":null,"customfield_14734":"1|i2yar3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i2xown:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i2yaqv:","customfield_10653":null,"summary":"Ability to Change the Attachment Filenames in Bulk","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1791400","self":"https://jira.atlassian.com/rest/api/latest/issue/1791400","key":"CONFSERVER-68234","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/40711","id":"40711","name":"Search - Core"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=33477006d94e","name":"33477006d94e","key":"JIRAUSER5364499","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5364499&avatarId=6304916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5364499&avatarId=6304916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5364499&avatarId=6304916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5364499&avatarId=6304916"},"displayName":"Björn","active":true,"timeZone":"Europe/Stockholm"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=33477006d94e","name":"33477006d94e","key":"JIRAUSER5364499","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5364499&avatarId=6304916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5364499&avatarId=6304916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5364499&avatarId=6304916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5364499&avatarId=6304916"},"displayName":"Björn","active":true,"timeZone":"Europe/Stockholm"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-68234/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-68234/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2021-08-12T12:17:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i32co7:","updated":"2026-07-03T04:26:42.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"We have a huge Confluence site with many spaces and information that is not that much organized so the best ways to find something is searching, not browsing. Many times a search result looks promising, but when I select that page I see that it is not what I was looking for. Then I have to go up to the search field and rewrite the whole search phrase again. Maybe change it somewhat. That is quite combersome and annoying. I would like to have the latest search phrases easily acessible at the tip och my fingers, just like when you click into the Google search field. Maybe a section just above \"RECENTLY VISITED\"? I know that I can click \"Advanced search\", but that is not as intuative. I'm an optimist, so I hope to find the right page at once, I don't plan for it to be a struggle...\r\n\r\n \r\n\r\nPlease consider this request. You don't have to make the feature compulsary, you could make it activate if a feature flag is enabled in the configuration. I believe many will love it!\r\n\r\n \r\n\r\n/Björn","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i32civ:","customfield_10651":null,"customfield_14734":"1|i32cpb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i31p9j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i32cp3:","customfield_10653":null,"summary":"Search history section","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1954988","self":"https://jira.atlassian.com/rest/api/latest/issue/1954988","key":"CONFSERVER-87787","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/61290","id":"61290","name":"System Administration - Audit Logs"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e2a594875e14","name":"e2a594875e14","key":"JIRAUSER8245960","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8245960&avatarId=9358704","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8245960&avatarId=9358704","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8245960&avatarId=9358704","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8245960&avatarId=9358704"},"displayName":"Sandeep Sahadevan","active":false,"timeZone":"Australia/Melbourne"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e2a594875e14","name":"e2a594875e14","key":"JIRAUSER8245960","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8245960&avatarId=9358704","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8245960&avatarId=9358704","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8245960&avatarId=9358704","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8245960&avatarId=9358704"},"displayName":"Sandeep Sahadevan","active":false,"timeZone":"Australia/Melbourne"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-87787/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-87787/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-06-20T02:55:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3t7a7:","updated":"2026-07-03T04:26:41.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem\r\n\r\nConfluence v7.19.8\r\n\r\nThe customer wants to eliminate the following INFO messages from the catalina.log file.\r\n{code:java}\r\nSLF4J: Failed to load class \"org.slf4j.impl.StaticLoggerBinder\".\r\nSLF4J: Defaulting to no-operation (NOP) logger implementation\r\nSLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.\r\n{code}\r\n(i) These INFO messages are generated by the synchrony-proxy JARs during class loading, and can be safely ignored as it is harmless.\r\n\r\nh3. Suggested Solution\r\nThe message itself provides a link to the solution: [http://www.slf4j.org/codes.html#StaticLoggerBinder]. However, implementing these changes requires tracking and updating the JAR with compatible versions during upgrades, which can be cumbersome, and customizing the apps. Therefore, the customer requests that the solution be implemented in the base product.\r\n\r\n\r\nh4. Suppressing the message via modified JAR (Unsupported)\r\nTo prevent the INFO message from appearing, please follow the steps below.\r\n # Stop Confluence.\r\n # Download [slf4j-nop-1.7.36.jar|https://repo1.maven.org/maven2/org/slf4j/slf4j-nop/1.7.36/slf4j-nop-1.7.36.jar]\r\n # Paste under <confluence-install>/synchrony-proxy/WEB-INF/lib/\r\n # Start Confluence.\r\n\r\n(!) Please note that the JAR file above *will not be applicable to all Confluence versions* as it is only tested in Confluence 7.19.8. We strongly discourage injecting custom/modified JAR to the Installation Directory as it can be hard to maintain.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3t74v:","customfield_10651":null,"customfield_14734":"1|i3t7bb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3s1uk:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3t7b3:","customfield_10653":null,"summary":"Eliminate  INFO message - SLF4J: Failed to load class \"org.slf4j.impl.StaticLoggerBinder\" on Confluence start-up","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2045911","self":"https://jira.atlassian.com/rest/api/latest/issue/2045911","key":"CONFSERVER-98105","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/47495","id":"47495","name":"Data Center - Deployments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ae95049760ab","name":"ae95049760ab","key":"JIRAUSER7805586","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7805586&avatarId=8906084","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7805586&avatarId=8906084","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7805586&avatarId=8906084","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7805586&avatarId=8906084"},"displayName":"Kaan Çalışkan","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ae95049760ab","name":"ae95049760ab","key":"JIRAUSER7805586","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7805586&avatarId=8906084","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7805586&avatarId=8906084","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7805586&avatarId=8906084","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7805586&avatarId=8906084"},"displayName":"Kaan Çalışkan","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-98105/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-98105/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2024-09-30T07:58:14.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i485qv:","updated":"2026-07-03T04:26:41.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"It would be nice to have any option/feature to integrate Microsoft Copilot for Microsoft 365 with Jira DC.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i485lr:","customfield_10651":null,"customfield_14734":"1|i485rz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i46z8s:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i485rr:","customfield_10653":null,"summary":"Option to integrate Microsoft Copilot for Microsoft 365 with Confluence Data Center","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2069737","self":"https://jira.atlassian.com/rest/api/latest/issue/2069737","key":"CONFSERVER-99420","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/20291","id":"20291","name":"Core - Workbox"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jwaihou","name":"jwaihou","key":"jwaihou","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jwaihou&avatarId=6427050","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jwaihou&avatarId=6427050","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jwaihou&avatarId=6427050","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jwaihou&avatarId=6427050"},"displayName":"Jonathan Soo","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jwaihou","name":"jwaihou","key":"jwaihou","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jwaihou&avatarId=6427050","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jwaihou&avatarId=6427050","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jwaihou&avatarId=6427050","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jwaihou&avatarId=6427050"},"displayName":"Jonathan Soo","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-99420/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-99420/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-03-13T04:39:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4c1wv:","updated":"2026-07-03T04:26:40.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n\r\nDerived from JRASERVER-76419\r\n\r\nFor Jira versions below 10.5.x, workbox notifications are processed synchronously.\r\nCurrently, workbox notification does a blocking call on any action which would generate a notification with no specific method to modify that in the UI.\r\n\r\nThis means that if there is slowness in the processing of Confluence workbox notifications, it will impact Jira user operations.\r\n\r\nh3. Suggested Solution\r\nHaving a non-blocking / asynchronous API call for Confluence Workbox Notifications.\r\n\r\nh3. Workaround\r\nThese notifications could be disabled from Jira. This means that no other applications linked to Jira would get this notifications, not only Confluence.\r\n\r\nTo stop Jira applications from sending notifications to Confluence: \r\n* Disable the following plugins in Jira. \r\n** 'Workbox - Common Plugin'\r\n** 'Workbox - Jira Provider Plugin'\r\n\r\n(i) The Workbox apps are System Apps in Jira, so when searching on the Manage Apps page to disable them, select System or All apps in the dropdown next to the search box.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4c1rr:","customfield_10651":null,"customfield_14734":"1|i4c1xz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4av38:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4c1xr:","customfield_10653":null,"summary":"Asynchronous API call for Confluence Workbox Notifications","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2092548","self":"https://jira.atlassian.com/rest/api/latest/issue/2092548","key":"CONFSERVER-100331","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42813","id":"42813","name":"Core - Email"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=f040be51555f","name":"f040be51555f","key":"JIRAUSER5348280","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5348280&avatarId=6284486","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5348280&avatarId=6284486","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5348280&avatarId=6284486","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5348280&avatarId=6284486"},"displayName":"Lou Paglaiccetti","active":true,"timeZone":"America/New_York"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=f040be51555f","name":"f040be51555f","key":"JIRAUSER5348280","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5348280&avatarId=6284486","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5348280&avatarId=6284486","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5348280&avatarId=6284486","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5348280&avatarId=6284486"},"displayName":"Lou Paglaiccetti","active":true,"timeZone":"America/New_York"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-100331/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-100331/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-07-21T14:13:17.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4fumn:","updated":"2026-07-03T04:26:40.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Requested Behavior*\r\nConfluence should automatically redirect a request for a space URL, to the space /overview page, instead of producing a HTTP 404 - Page Not Found.\r\n\r\nFor example, a request to the following URL:\r\n{code:java}\r\n <base-URL>/spaces/SPACEKEY/\r\n{code}\r\nshould automatically redirect to the following URL:\r\n{code:java}\r\n <base-URL>/spaces/SPACEKEY/overview\r\n{code}\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4fuhj:","customfield_10651":null,"customfield_14734":"1|i4funr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4eo0s:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4funj:","customfield_10653":null,"summary":"Automatically redirect base Space URL requests to /overview (Space Home Page)","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"38653","self":"https://jira.atlassian.com/rest/api/latest/issue/38653","key":"CONFSERVER-6415","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"25016","customfield_11435":"25000","customfield_11437":"26054","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":2.29,"customfield_17930":null,"customfield_11431":"156180","customfield_11434":"25000","customfield_17933":null,"labels":["Attachments","Space_Admin","affects-server","editor","files","lt","pse-request"],"customfield_11433":"50023","customfield_10610":30.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"95843","self":"https://jira.atlassian.com/rest/api/2/issueLink/95843","outwardIssue":{"id":"269120","key":"CONFSERVER-28798","self":"https://jira.atlassian.com/rest/api/2/issue/269120","fields":{"summary":"Add space size to space admin","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10010","name":"Part","inward":"is incorporated by","outward":"incorporates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10010"}},{"id":"28877","self":"https://jira.atlassian.com/rest/api/2/issueLink/28877","inwardIssue":{"id":"29365","key":"CONFSERVER-4038","self":"https://jira.atlassian.com/rest/api/2/issue/29365","fields":{"summary":"Control the allocation of server resources to a space","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10010","name":"Part","inward":"is incorporated by","outward":"incorporates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10010"}},{"id":"87643","self":"https://jira.atlassian.com/rest/api/2/issueLink/87643","outwardIssue":{"id":"250915","key":"CONFSERVER-27701","self":"https://jira.atlassian.com/rest/api/2/issue/250915","fields":{"summary":"Ability to administer number of page versions for a given space or page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"295198","self":"https://jira.atlassian.com/rest/api/2/issueLink/295198","outwardIssue":{"id":"713778","key":"CONFCLOUD-6415","self":"https://jira.atlassian.com/rest/api/2/issue/713778","fields":{"summary":"Attachment Quota per space","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"339513","self":"https://jira.atlassian.com/rest/api/2/issueLink/339513","inwardIssue":{"id":"802503","key":"CONFSERVER-52452","self":"https://jira.atlassian.com/rest/api/2/issue/802503","fields":{"summary":"Option to omit attachments by default in Copy Page Tree","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42838","id":"42838","name":"Editor - Attachment"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":"2009-01-29","customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":11.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4702f3ba2d60","name":"4702f3ba2d60","key":"rakadam","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=32"},"displayName":"Rajendra Kadam","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"68833","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4702f3ba2d60","name":"4702f3ba2d60","key":"rakadam","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/44a6031c076f3470db0a92cd115c8705?d=mm&s=32"},"displayName":"Rajendra Kadam","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_10440":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-6415/votes","votes":177,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13136","value":"Editor - Files","id":"13136","disabled":false},"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-6415/watchers","watchCount":103,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2006-06-21T23:08:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwe3j3:","updated":"2026-07-03T04:26:38.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/CONFCLOUD-6415].\n  {panel}\n\nHi,\r\n\r\nThere is interesting thread at http://forums.atlassian.com/thread.jspa?threadID=11768&tstart=0 where Mike Corn has suggested a feature in confluence by which we can restrict the attachment quota.\r\n\r\nUsers has tendency to put everything (including big powerpoint presentations, pdfs, executable) as part of wiki attachments. And many times it's seen that those attachments are not removed and they stay there forever; putting lots of work on bakup process. In order to prevent this problem; right now we have lowered the attachment size limit (2MB) and asked user to use file storage for any bigger attachments.\r\n\r\nI guess having inbuilt control on space quota (so that users can't add any new data till some unused get removed) will be good way to restrict/remove unwanted stuff lying there forever!\r\n\r\n-\r\nRajendra","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwlhz3:","customfield_10651":null,"customfield_14734":"1|hwe9z3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx3as7:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwicq7:","customfield_10653":null,"summary":"Attachment Quota per space","customfield_17031":null,"customfield_17030":null,"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null}],"warningMessages":null,"names":null,"schema":null}