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If you modified your indexes please adjust names/remove them. Otherwise they will get duplicated.\r\n\r\nAs a friendly reminder - remember to update your database statistics frequently. Otherwise your queries will be vulnerable to parameter sniffing.\r\n\r\nSincerely,\r\nJira Bugfix Team.\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jpalharini","name":"jpalharini","key":"jpalharini","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jpalharini&avatarId=2477704","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jpalharini&avatarId=2477704","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jpalharini&avatarId=2477704","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jpalharini&avatarId=2477704"},"displayName":"Joao Palharini","active":false,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64928/votes","votes":36,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2019-02-11T12:36:04.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64928/watchers","watchCount":82,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-23T19:43:22.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhlsn:","updated":"2026-08-20T18:44:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-3156].\r\n{panel}\r\nh3. Problem Summary\r\n\r\nThe {{entity_property}} table was designed to be generic, and we provide API and encourage vendors to use it to store any kind of data. Given there is no policy for expiring data in there, and with many datasources it can reach millions of rows easily, we need to look for solutions to optimize it.\r\nh3. Expected Behavior\r\n\r\nHave minimal impact in performance regardless of amount of data stored in the table.\r\nh3. Actual Behavior\r\n\r\nWhen this table reaches millions of rows, and many classes use it, querying it will be slow and can impact performance of the whole database.\r\nh3. Steps to Reproduce\r\n\r\nUse DVCS integration in an instance with more than 1 million issues - see JSW-15748.\r\nh3. Notes\r\n\r\nFrom existing cases we identified following expensive SQLs for {{entity_property}}:\r\n * \r\n{code:sql}\r\nSELECT ID, UPDATED FROM entity_property WHERE ENTITY_NAME=:1 AND ENTITY_ID=:2 AND PROPERTY_KEY=:3\r\n{code}\r\n\r\n * \r\n ** Problem - no cover index\r\n * \r\n{code:sql}\r\nSELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, CREATED, UPDATED, json_value FROM entity_property WHERE ENTITY_NAME=:1 AND ENTITY_ID=:2 AND PROPERTY_KEY=:3\r\n{code}\r\n\r\n * \r\n ** Problem - no cover index\r\n * \r\n{code:sql}\r\nSELECT COUNT(*) FROM entity_property WHERE ENTITY_NAME=:1 AND PROPERTY_KEY=:2\r\n{code}\r\n\r\n * \r\n ** Problem - partial index:\r\n ** Unnecessary COUNT (*)\r\n * \r\n{code:sql}\r\nSELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, CREATED, UPDATED, json_value FROM dbo.entity_property WHERE (ENTITY_NAME='IssueProperty' AND ENTITY_ID='680519') AND (PROPERTY_KEY IN ('development') ) ORDER BY UPDATED, ID\"\r\n{code}\r\n\r\n * \r\n ** Problem - no cover index, ORDER without index\r\n\r\nh3. Workaround\r\nh5. Delete stale cache data from {{entity_property}}\r\n\r\nIdentify table {{entity_property}} data distribution and delete some data if possible:\r\n # Look for count of entities on the table, grouped by {{entity_name}}:\r\n{code:sql|bgColor=#f8f8f8}\r\nSELECT entity_name,count(id) from entity_property group by entity_name;\r\n{code}\r\n\r\n # If {{fusion.caches.issue}} is one of the {{entity_name}} with higher counts, purge entries not updated for more than 30 days (see JSW-15748):\r\n{code:sql|bgColor=#f8f8f8}\r\nDELETE FROM entity_property WHERE ENTITY_NAME = 'fusion.caches.issue' AND UPDATED < '';\r\n{code}\r\n(i) You can use DBMS' specific functions for date intervals or simply replace {{ System > Project Role Browser*\r\n - Click *Delete* next to the *atlassian-addons-project-access* role to remove it.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hye4xr:","customfield_10651":null,"customfield_14734":"1|hye3i7:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hyf0nz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hye3hz:","customfield_10653":null,"customfield_10401":null,"summary":"Add On Users Should be Removed When Instance is Exported From Cloud and imported to 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*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-63592].\n {panel}\n\nh3. Environment\r\n* Cloud backup that contains entries like {{assignee=\"\"}}\r\n* JIRA 7.2.6\r\n\r\nh3. Steps to Reproduce\r\n# Restore Cloud instance to JIRA 7.2.6 staging server to downgrade the data\r\n# Create a backup of the downgraded instance data\r\n# Attempt to restore a single project that has issues assigned to null\r\n\r\nh3. Expected Results\r\n# A message alerting us to this condition, along with resolution options is presented\r\n\r\nh3. Actual Results\r\nA validation error pops up advising that 1 required user could not be created. Upon clicking the *View Details* option a page will load showing the missing mandatory users, however it is blank.\r\n\r\nh3.Workaround\r\nRemove all occurrences of {{assignee=\"\"}} from the backup prior to attempting the project import. \r\n(!) For nix users the following steps with sed will work:\r\n# Unzip backup file\r\n# Run {{sed -i 's/assignee=\"\"//g' entities.xml}}\r\n# Zip the backup back together {{zip fixed_backup.zip entities.xml activeobject.xml}} \r\n# Attempt the import\r\n\r\nMore on this workaround can be found in the following KB article:\r\nhttps://confluence.atlassian.com/display/JIRAKB/Project+Import+Failed+due+to+Blank+Missing+Mandatory+User","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyeu3z:","customfield_14734":"1|hyestb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyfn4v:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyest3:","customfield_12830":null,"customfield_10401":null,"summary":"Null Assignee Haults Successful Project 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2023-07-11T14:07:25.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59681/watchers","watchCount":55,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-02-05T05:07:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy2u3j:","updated":"2026-08-20T18:44:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nThe Version Picker (multiple versions) custom field incorrectly persists data in the change history table when making changes to issues. This can cause project imports to subsequently fail as the data's not in an expected state.\r\nh3. Steps to Reproduce\r\n # Create a Version Picker (multiple versions).\r\n # Create an issue in a project that has versions.\r\n # Edit the issue to have a version in that field.\r\n\r\nh3. Expected Results\r\n\r\nThe data is persisted normally.\r\nh3. Actual Results\r\n\r\nThe data is persisted inside square brackets, such as {{[123456]}}, instead of {{123456}}.\r\n\r\nThis can also lead to project imports failing with the below exception:\r\n{noformat}\r\n2016-01-22 16:20:57,097 JiraTaskExectionThread-10 ERROR sysadmin 978x3742x1 z25doj 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSummary.jspa [c.a.jira.task.TaskManagerImpl] Task 'Importing project 'Central Services'.' failed.\r\njava.lang.NumberFormatException: For input string: \"[10150]\"\r\n\tat sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)\r\n\tat sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)\r\n\tat java.lang.Double.parseDouble(Double.java:538)\r\n\tat java.lang.Double.(Double.java:608)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getNonDecimalValue(VersionCustomFieldImporter.java:36)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:26)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:55)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:219)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:167)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:134)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseOfBizBackupXml(DefaultBackupXmlParser.java:41)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.importChangeItemEntities(DefaultProjectImportManager.java:1113)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.doImport(DefaultProjectImportManager.java:659)\r\n\tat com.atlassian.jira.bc.imports.project.DefaultProjectImportService.doImport(DefaultProjectImportService.java:416)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:285)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:236)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\nAlso if the workaround is applied without removing empty values it can result in the following:\r\n{noformat}\r\n2016-10-13 12:09:30,335 JiraTaskExectionThread-9 ERROR jira_user 728x1290x1 1osbo1w 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSummary.jspa [c.a.jira.task.TaskManagerImpl] Task 'Importing project 'JEM 2.0'.' failed.\r\njava.lang.NumberFormatException: empty String\r\n\tat sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1842)\r\n\tat sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)\r\n\tat java.lang.Double.parseDouble(Double.java:538)\r\n\tat java.lang.Double.(Double.java:608)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getNonDecimalValue(VersionCustomFieldImporter.java:36)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:26)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:53)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:219)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:167)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:134)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n{noformat}\r\nh3. Notes\r\n\r\nThe XML backup and restore functionality will still continue to work.\r\nh3. Workaround\r\n\r\nIf needing to project import, the database can be edited with the below steps. These were verified on PostgreSQL and the syntax may vary for different DBMS.\r\n\r\n 1. Backup JIRA.\r\n 2. Stop JIRA.\r\n 3. Run these queries to identify the rows you need to update:\r\n{code:sql}\r\nSELECT * FROM changeitem WHERE oldvalue LIKE '[%]' OR newvalue LIKE '[%]';{code}\r\n4. Execute the below SQL to remove the brackets:\r\n- PostgreSQL\r\n{code:sql}\r\nUPDATE changeitem SET oldvalue = TRIM(BOTH '[]' FROM oldvalue), newvalue = TRIM(BOTH '[]' FROM newvalue) WHERE field = '';{code}\r\n- MySQL\r\n{code:sql}\r\nUPDATE changeitem SET oldvalue = TRIM(LEADING '[' FROM oldvalue), oldvalue = TRIM(TRAILING ']' FROM oldvalue), newvalue = TRIM(LEADING '[' FROM newvalue), newvalue = TRIM(TRAILING ']' FROM newvalue) WHERE field = '';{code}\r\n\r\n5. In some cases, this may cause empty values to be present. We can identify these cases with the following query:\r\n{code:sql}\r\nSELECT * FROM changeitem WHERE oldvalue = '' OR newvalue = '';{code}\r\n6. We can fix these with the below (run the first query if {{oldvalue}} is the field that's blank, and the second query if it's {{newvalue}} that's blank):\r\n{code:sql}\r\nUPDATE changeitem SET oldvalue = NULL WHERE oldvalue = '' AND field = ;\r\nUPDATE changeitem SET newvalue = NULL WHERE newvalue = '' AND field = ;{code}\r\n7. Start JIRA.\r\n 8. Generate an XML backup and use that for importing into the target instance.\r\n\r\nKB article related to this: https://confluence.atlassian.com/jirakb/version-picker-multiple-versions-incorrectly-persists-data-in-jira-change-history-875322422.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy2xgv:","customfield_14734":"1|hy2u47:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy4f0v:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy2u3z:","customfield_12830":null,"customfield_10401":null,"summary":"Version Picker (multiple versions) incorrectly persists data in JIRA change history","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/11332","value":"High","id":"11332","disabled":false},"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"836047","self":"https://jira.atlassian.com/rest/api/latest/issue/836047","key":"JRASERVER-65845","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/65334","id":"65334","description":"","name":"7.4.0","archived":false,"released":true,"releaseDate":"2017-06-29"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/11","id":"11","description":"Issue was valid at some stage, but has become redundant due to other developments","name":"Obsolete"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/66024","id":"66024","description":"","name":"7.2.8","archived":false,"released":true,"releaseDate":"2017-03-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"}],"customfield_20934":null,"issuelinks":[{"id":"350582","self":"https://jira.atlassian.com/rest/api/2/issueLink/350582","inwardIssue":{"id":"797173","key":"JRASERVER-65168","self":"https://jira.atlassian.com/rest/api/2/issue/797173","fields":{"summary":"Add Multi-Column Index to JIRA Tables","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43407","id":"43407","name":"System Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jpalharini","name":"jpalharini","key":"jpalharini","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jpalharini&avatarId=2477704","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jpalharini&avatarId=2477704","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jpalharini&avatarId=2477704","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jpalharini&avatarId=2477704"},"displayName":"Joao Palharini","active":false,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jpalharini","name":"jpalharini","key":"jpalharini","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jpalharini&avatarId=2477704","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jpalharini&avatarId=2477704","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jpalharini&avatarId=2477704","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jpalharini&avatarId=2477704"},"displayName":"Joao Palharini","active":false,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65845/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2017-08-25T18:12:30.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65845/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-08-25T17:54:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyxe3r:","updated":"2026-08-20T18:44:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nUnder somewhat heavy concurrent load, some operations that rely on specific methods that interact with the {{propertyentry}} table will fail to complete due to a deadlock.\r\n\r\nh3. Expected Behavior\r\nHave more robust locking mechanisms in place to prevent deadlocks from occurring.\r\n\r\nh3. Actual Behavior\r\nMiscellaneous operations will fail and register a deadlock in the logs. See example below.\r\n\r\n{noformat:title=MySQL|borderStyle=solid|borderColor=#6A8EB3|bgColor=#F8F8F8}\r\n2016-11-29 14:38:07,228 http-nio-8080-exec-22 ERROR admin 878x2525x9 18u7hc0 172.30.254.2 /rest/quickedit/1.0/userpreferences/create [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Failed operation: SetOperation[entityName=ApplicationUser,entityId=10000,propertyKey=jira.quick.edit.show.welcome.screen,newType=1,newMapper=TypeMapper[handler=NumberPropertyHandler,valueEntity=OSPropertyNumber]]\r\ncom.opensymphony.module.propertyset.PropertyImplementationException: Failed operation: SetOperation[entityName=ApplicationUser,entityId=10000,propertyKey=jira.quick.edit.show.welcome.screen,newType=1,newMapper=TypeMapper[handler=NumberPropertyHandler,valueEntity=OSPropertyNumber]]\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:324)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.retry(CachingOfBizPropertyEntryStore.java:310)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.setEntry(CachingOfBizPropertyEntryStore.java:148)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertySet.setImpl(CachingOfBizPropertySet.java:183)\r\n\tat com.opensymphony.module.propertyset.AbstractPropertySet.set(AbstractPropertySet.java:502)\r\n\tat com.opensymphony.module.propertyset.AbstractPropertySet.setBoolean(AbstractPropertySet.java:147)\r\n\tat com.atlassian.jira.quickedit.user.UserPreferencesStoreImpl.storeCreateUserPreferences(UserPreferencesStoreImpl.java:112)\r\n\tat com.atlassian.jira.quickedit.rest.UserPreferenceResource.setCreatePreferences(UserPreferenceResource.java:102)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:497)\r\n\t... 19 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)\r\n\t... 1 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)\r\n\t... 36 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 53 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)\r\n\tat com.atlassian.jira.security.JiraSecurityFilter$$Lambda$595/392679220.doFilter(Unknown Source)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)\r\n\t... 16 filtered\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)\r\n\t... 20 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 20 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 29 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 28 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: com.querydsl.core.QueryException: Caught MySQLTransactionRollbackException for insert into propertyentry (entity_name, entity_id, property_key, propertytype, id)\r\nvalues (?, ?, ?, ?, ?)\r\n\tat com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)\r\n\tat com.querydsl.sql.Configuration.translate(Configuration.java:453)\r\n\tat com.querydsl.sql.dml.SQLInsertClause.execute(SQLInsertClause.java:396)\r\n\tat com.atlassian.jira.database.IdGeneratingSQLInsertClause.executeWithId(IdGeneratingSQLInsertClause.java:71)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$SetOperation.upsert(CachingOfBizPropertyEntryStore.java:605)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$SetOperation$$Lambda$317/1172449917.runQuery(Unknown Source)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.lambda$tx$6(CachingOfBizPropertyEntryStore.java:295)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$$Lambda$313/1911659418.runQuery(Unknown Source)\r\n\tat com.atlassian.jira.database.DefaultQueryDslAccessor$1.lambda$executeQuery$0(DefaultQueryDslAccessor.java:83)\r\n\tat com.atlassian.jira.database.DefaultQueryDslAccessor$1$$Lambda$55/1269275298.run(Unknown Source)\r\n\tat com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)\r\n\tat com.atlassian.jira.database.DefaultQueryDslAccessor$1.executeQuery(DefaultQueryDslAccessor.java:82)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.query(CachingOfBizPropertyEntryStore.java:285)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.tx(CachingOfBizPropertyEntryStore.java:293)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.access$300(CachingOfBizPropertyEntryStore.java:72)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$SetOperation.perform(CachingOfBizPropertyEntryStore.java:592)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.retry(CachingOfBizPropertyEntryStore.java:304)\r\n\t... 252 more\r\nCaused by: com.mysql.jdbc.exceptions.jdbc4.MySQLTransactionRollbackException: Deadlock found when trying to get lock; try restarting transaction\r\n\tat sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n\tat sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n\tat sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n\tat java.lang.reflect.Constructor.newInstance(Constructor.java:422)\r\n\tat com.mysql.jdbc.Util.handleNewInstance(Util.java:408)\r\n\tat com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1074)\r\n\tat com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:4226)\r\n\tat com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:4158)\r\n\tat com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2615)\r\n\tat com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2776)\r\n\tat com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2840)\r\n\tat com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:2082)\r\n\tat com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2334)\r\n\tat com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2262)\r\n\tat com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:2246)\r\n\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n\tat com.querydsl.sql.dml.SQLInsertClause.execute(SQLInsertClause.java:382)\r\n\t... 267 more\r\n{noformat}\r\n\r\n{noformat:title=MSSQL|borderStyle=solid|borderColor=#6A8EB3|bgColor=#F8F8F8}\r\n2017-08-14 14:39:39,375 http-nio-8080-exec-60 ERROR admin 878x3231x33 euiwg9 127.0.0.1 /secure/QuickCreateIssue.jspa [c.a.j.quickedit.action.QuickCreateIssue] com.opensymphony.module.propertyset.PropertyImplementationException: Failed operation: SetOperation[entityName=ApplicationUser,entityId=34711,propertyKey=user.last.issue.type.id,newType=5,newMapper=TypeMapper[handler=StringPropertyHandler,valueEntity=OSPropertyString]]\r\ncom.opensymphony.module.propertyset.PropertyImplementationException: Failed operation: SetOperation[entityName=ApplicationUser,entityId=34711,propertyKey=user.last.issue.type.id,newType=5,newMapper=TypeMapper[handler=StringPropertyHandler,valueEntity=OSPropertyString]]\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:324)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.retry(CachingOfBizPropertyEntryStore.java:310)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.setEntry(CachingOfBizPropertyEntryStore.java:148)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertySet.setImpl(CachingOfBizPropertySet.java:183)\r\n\tat com.opensymphony.module.propertyset.AbstractPropertySet.set(AbstractPropertySet.java:502)\r\n\tat com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:300)\r\n\tat com.atlassian.jira.user.preferences.JiraUserPreferences.setString(JiraUserPreferences.java:109)\r\n\tat com.atlassian.jira.user.UserIssueTypeManagerImpl.setIssueType(UserIssueTypeManagerImpl.java:66)\r\n\tat com.atlassian.jira.user.UserIssueTypeManagerImpl.setLastUsedIssueTypeId(UserIssueTypeManagerImpl.java:32)\r\n\t... 2 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n\tat com.sun.proxy.$Proxy471.setLastUsedIssueTypeId(Unknown Source)\r\n\t... 2 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)\r\n\tat com.sun.proxy.$Proxy471.setLastUsedIssueTypeId(Unknown Source)\r\n\tat com.atlassian.jira.quickedit.action.QuickCreateIssue.doDefault(QuickCreateIssue.java:224)\r\n\tat com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:356)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)\r\n\t... 7 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\r\n\t... 52 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)\r\n\t... 7 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 20 filtered\r\n\tat com.intenso.jira.contentinjection.filter.ContentInjectionFilter.doFilter(ContentInjectionFilter.java:71)\r\n\t... 41 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)\r\n\t... 36 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 5 filtered\r\n\tat com.valiantys.jira.plugins.sql.service.servicedesk.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)\r\n\t... 8 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 29 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 27 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: com.querydsl.core.QueryException: Caught SQLException for select O_S_PROPERTY_ENTRY.id, O_S_PROPERTY_ENTRY.propertytype\r\nfrom propertyentry O_S_PROPERTY_ENTRY\r\nwith (updlock)\r\nwhere O_S_PROPERTY_ENTRY.entity_name = ? and O_S_PROPERTY_ENTRY.entity_id = ? and O_S_PROPERTY_ENTRY.property_key = ?\r\norder by O_S_PROPERTY_ENTRY.id desc\r\n\tat com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)\r\n\tat com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:502)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$SetOperation.upsert(CachingOfBizPropertyEntryStore.java:604)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.lambda$tx$6(CachingOfBizPropertyEntryStore.java:295)\r\n\tat com.atlassian.jira.database.DefaultQueryDslAccessor$1.lambda$executeQuery$0(DefaultQueryDslAccessor.java:83)\r\n\tat com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)\r\n\tat com.atlassian.jira.database.DefaultQueryDslAccessor$1.executeQuery(DefaultQueryDslAccessor.java:82)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.query(CachingOfBizPropertyEntryStore.java:285)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.tx(CachingOfBizPropertyEntryStore.java:293)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.access$300(CachingOfBizPropertyEntryStore.java:72)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore$SetOperation.perform(CachingOfBizPropertyEntryStore.java:592)\r\n\tat com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.retry(CachingOfBizPropertyEntryStore.java:304)\r\n\t... 273 more\r\nCaused by: java.sql.SQLException: Transaction (Process ID 188) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.\r\n\tat net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:372)\r\n\tat net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2988)\r\n\tat net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2421)\r\n\tat net.sourceforge.jtds.jdbc.TdsCore.isDataInResultSet(TdsCore.java:838)\r\n\tat net.sourceforge.jtds.jdbc.JtdsResultSet.(JtdsResultSet.java:149)\r\n\tat net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeQuery(JtdsPreparedStatement.java:1029)\r\n\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)\r\n\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)\r\n\tat com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:446)\r\n\t... 283 more\r\n{noformat}\r\n\r\nh3. Steps to Reproduce\r\nThe bug is not easily reproducible, but it might happen, for example, when a user opens multiple issues in separate tabs.\r\n\r\nh3. Workaround\r\n* For MSSQL please Suggestion from this ticket: JRASERVER-65168 ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyxepb:","customfield_14734":"1|hyxe4n:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyxu5z:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyxe4f:","customfield_12830":null,"customfield_10401":null,"summary":"Possible deadlock in MS SQL and MySQL on CachingOfBizPropertyEntryStore","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"649875","self":"https://jira.atlassian.com/rest/api/latest/issue/649875","key":"JRASERVER-63367","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/11","id":"11","description":"Issue was valid at some stage, but has become redundant due to other developments","name":"Obsolete"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/77301","id":"77301","description":"","name":" Archived Jira Cloud","archived":true,"released":false}],"customfield_20934":null,"issuelinks":[{"id":"331048","self":"https://jira.atlassian.com/rest/api/2/issueLink/331048","outwardIssue":{"id":"754622","key":"JRACLOUD-63367","self":"https://jira.atlassian.com/rest/api/2/issue/754622","fields":{"summary":"Cloud to Server Import Fails due to unknown Entities","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tevans","name":"tevans","key":"tevans","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tevans&avatarId=4930697","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tevans&avatarId=4930697","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tevans&avatarId=4930697","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tevans&avatarId=4930697"},"displayName":"Tim Evans","active":false,"timeZone":"America/Chicago"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43394","id":"43394","name":"Migration - Server to Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63367/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2017-02-15T03:50:16.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63367/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-11-29T17:08:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hye1rr:","updated":"2026-08-20T18:44:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-63367].\n {panel}\n\nh3. Summary\r\n\r\nCloud to Server Import Fails due to unknown Entities\r\nh3. Environment\r\n * Cloud backup created from {{JIRA Build 1000.571.2#100021-sha1:be9d69a21ddd1ef41d0d1a95feb6b77a6714b7e4}}\r\n * JIRA Server 7.2.1\r\n\r\nh3. Steps to Reproduce\r\n # Generate backup from cloud instance\r\n # Restore to JIRA Server 7.2.1\r\n\r\nh3. Expected Results\r\n\r\nThe import will complete successfully.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file and the import fails:\r\n{noformat}2016-11-29 16:25:52,443 JiraImportTaskExecutionThread-1 ERROR anonymous 971x59x1 1ddmzvy 172.20.44.29 /secure/SetupImport.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: UpgradeTaskHistory\r\njava.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: UpgradeTaskHistory\r\n at org.ofbiz.core.entity.GenericDelegator.makeValue(GenericDelegator.java:491)\r\n at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.makeValue(DefaultOfBizDelegator.java:315)\r\n at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.makeValue(WrappingOfBizDelegator.java:182)\r\n at com.atlassian.jira.bc.dataimport.OfbizImportHandler.parseValue(OfbizImportHandler.java:287)\r\n at com.atlassian.jira.bc.dataimport.OfbizImportHandler.startElement(OfbizImportHandler.java:204)\r\n at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)\r\n at org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n at com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreData(DefaultDataImportService.java:891)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:719)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:324)\r\n at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:60)\r\n at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)\r\n at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)\r\n at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)\r\n at java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n at java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n at java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\nPrior to the failure the following error is also observed:\r\n{code:java}2016-11-29 16:12:43,621 JiraImportTaskExecutionThread-1 INFO anonymous 971x59x1 1ddmzvy 172.20.44.29 /secure/SetupImport.jspa [c.a.j.bc.dataimport.OfbizImportHandler] Failed to parse value for element UpgradeTaskHistoryAuditLog.\r\njava.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: UpgradeTaskHistoryAuditLog\r\n\tat org.ofbiz.core.entity.GenericDelegator.makeValue(GenericDelegator.java:491)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.makeValue(DefaultOfBizDelegator.java:315)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizDelegator.makeValue(WrappingOfBizDelegator.java:182)\r\n\tat com.atlassian.jira.bc.dataimport.OfbizImportHandler.parseValue(OfbizImportHandler.java:287)\r\n\tat com.atlassian.jira.bc.dataimport.OfbizImportHandler.parseValueFailsafe(OfbizImportHandler.java:271)\r\n\tat com.atlassian.jira.bc.dataimport.OfbizImportHandler.startElement(OfbizImportHandler.java:207)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.bc.dataimport.DefaultDataImportService.parseXmlAndValidateBackupData(DefaultDataImportService.java:367)\r\n\tat com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:290)\r\n\tat com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:60)\r\n\tat com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)\r\n\tat com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)\r\n\tat com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{code}\r\nh3. Workaround\r\n - Unzip the backup\r\n - Run the following command to remove these entries\r\n -- {{egrep -v \"(UpgradeTaskHistoryAuditLog|UpgradeTaskHistory)\" entities.xml > entities-purged.xml}}\r\n - Run the command to rezip the backup:\r\n -- {{mv entities-purged.xml entities.xml ; zip -r MyBackupFile.zip entities.xml activeobjects.xml}}\r\n - Restore should now complete successfully","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hye387:","customfield_14734":"1|hye1sn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyez5z:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hye1sf:","customfield_12830":null,"customfield_10401":null,"summary":"Cloud to server import fails with 'could not find entity' errors in logs ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"571493","self":"https://jira.atlassian.com/rest/api/latest/issue/571493","key":"JRASERVER-59816","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - Critical","id":"15830","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":31.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/60528","id":"60528","name":"7.0.9","archived":false,"released":true,"releaseDate":"2016-01-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/74973","id":"74973","description":"","name":"7.2.12","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/76590","id":"76590","description":"","name":"7.6.1","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/94611","id":"94611","description":"","name":"8.16.1","archived":false,"released":true,"releaseDate":"2021-04-20"}],"customfield_20934":null,"issuelinks":[{"id":"355865","self":"https://jira.atlassian.com/rest/api/2/issueLink/355865","inwardIssue":{"id":"834379","key":"JSWSERVER-16049","self":"https://jira.atlassian.com/rest/api/2/issue/834379","fields":{"summary":"There is no upgrade task to change columns from VARCHAR to NVARCHAR when using SQL Server","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"445707","self":"https://jira.atlassian.com/rest/api/2/issueLink/445707","outwardIssue":{"id":"811651","key":"JSWSERVER-15917","self":"https://jira.atlassian.com/rest/api/2/issue/811651","fields":{"summary":"Ranking operations fail with the error message 'JIRA Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.'","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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Okamoto","active":false,"timeZone":"Asia/Tokyo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59816/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59816/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-02-15T09:25:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy36nr:","updated":"2026-08-20T18:44:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nWhen it comes to JIRA 7.x, they start to use *NVARCHAR* columns instead of *VARCHAR* columns in *AO_xxx* tables (like *AO_60DB71_SPRINT*) on SQL Server for the purpose of avoiding [AO-386|https://ecosystem.atlassian.net/browse/AO-386]. (FYI. JIRA 7.x start to use the fixed version of ao-plugin.)\r\nHowever, only the case that we upgrade JIRA from the earlier version than JIRA 7.x, the columns are not migrated correctly.\r\n\r\nh3. Environment\r\n* OS\r\n*- Windows\r\n* DB\r\n*- SQL Server\r\n* JIRA\r\n*- Before upgrading : JIRA 6.x\r\n*- After upgrading : JIRA 7.x\r\n\r\nh3. Steps to Reproduce\r\n# Install JIRA 6.x and JIRA Agile\r\n# Setup the JIRA instance to use SQL Server as the external DB\r\n# Upgrade the JIRA instance to JIRA 7.x\r\n\r\nh3. Expected Results\r\n*VARCHAR* columns should be migrated correctly to *NVARCHAR* columns.\r\n\r\nh3. Actual Results\r\n*VARCHAR* columns are still *VARCHAR* columns after the upgrading.\r\n\r\nh3. Notes\r\n* This bug might lead to multibytes character problems.\r\n* Causes JSWSERVER-15917 \r\n\r\nh3.Workaround\r\n* Alter the tables manually\r\n* Export the data as XML from the instance and import it to a new instance\r\n\r\nh5. Example of workaround for {{AO_60DB71_LEXORANK}} table\r\nExample of workaround for {{AO_60DB71_LEXORANK}} table. Similar approach can be done for other tables. \r\n\r\n# Stop JIRA.\r\n# Backup your database.\r\n# Delete all indexes from the table {{AO_60DB71_LEXORANK}}, *except for the primary key*.\r\n# Change the data type on the columns {{AO_60DB71_LEXORANK.RANK}} and {{AO_60DB71_LEXORANK.LOCK_HASH}} using these SQL queries:\r\n{code:sql}\r\nALTER TABLE dbo.AO_60DB71_LEXORANK ALTER COLUMN RANK NVARCHAR(255) NOT NULL;\r\nALTER TABLE dbo.AO_60DB71_LEXORANK ALTER COLUMN LOCK_HASH NVARCHAR(255) NULL;\r\n{code}\r\n# Run the following SQL queries to flush caches and update statistics on the database:\r\n{code:sql}\r\nDBCC FREEPROCCACHE;\r\nSP_UPDATESTATS;\r\n{code}\r\n# Start JIRA. The indexes for the table {{AO_60DB71_LEXORANK}} will be automatically recreated.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy3a13:","customfield_14734":"1|hy36of:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy4qnz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy36o7:","customfield_12830":null,"customfield_10401":null,"summary":"VARCHAR columns in AO_xxx tables on SQL Server are not migrated correctly to NVARCHAR columns when upgrading to JIRA 7.x","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"625855","self":"https://jira.atlassian.com/rest/api/latest/issue/625855","key":"CONFSERVER-43537","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/63710","id":"63710","description":"","name":"5.10.7","archived":false,"released":true,"releaseDate":"2016-09-30"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":"At this time, I only find one way to consistently reproduce this issue. And I think there might have other methods to reproduce, especially with add-ons.\r\n\r\nPlease follow the steps to reproduce,\r\n* start a test Confluence instance and install the ScriptRunner for Confluence addon\r\n* goto \"Confluence Administration-->Script Console\", and copy the script below into the script textbox\r\n* click \"Run\" and observe the IllegalStateException being thrown out on Confluence console\r\n\r\n\r\n{code:java}\r\n//groovy\r\nimport com.atlassian.confluence.pages.Page\r\nimport com.atlassian.confluence.pages.PageManager\r\nimport com.atlassian.confluence.spaces.Space\r\nimport com.atlassian.confluence.spaces.SpaceManager\r\nimport com.atlassian.confluence.pages.Comment\r\nimport com.atlassian.confluence.pages.CommentManager\r\nimport com.atlassian.sal.api.component.ComponentLocator\r\nimport com.atlassian.confluence.core.DefaultSaveContext\r\n\r\ndef spaceManager = ComponentLocator.getComponent(SpaceManager)\r\ndef pageManager = ComponentLocator.getComponent(PageManager)\r\ndef commentManager = ComponentLocator.getComponent(CommentManager)\r\n\r\nSpace space = spaceManager.allSpaces.findAll {\r\n it.isGlobal()\r\n}[0]\r\nPage homePage = pageManager.getPages(space, true)[0]\r\n\r\nPage page = new Page(space: space, title: \"test page \" + System.currentTimeMillis(), parentPage: homePage, bodyAsString: \"test\") \r\npageManager.saveContentEntity(page, DefaultSaveContext.DEFAULT) \r\ndef comment = commentManager.addCommentToObject(page, null, \"parent comment\") \r\ndef subcomment = commentManager.addCommentToObject(page, comment, \"child comment\")\r\n\r\n{code}\r\n \r\nNext, let's apply the fix and rerun the script above.\r\n\r\nTo apply the fix, please check out the branch issue-510/CONF-43537 and run the same script, this time, it should not have IllegalStateException at Confluence console.","customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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thrown when space blueprint content is fetched through ‘My Work’","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or 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Summary\r\n\r\nConfluence throws {{java.lang.IllegalStateException: ClobStringType requires active transaction synchronization}} in the log files.\r\n\r\nThis is often followed by the same error as logged in CONF-43246, however the steps to reproduce {{net.sf.hibernate.NonUniqueObjectException: a different object with the same identifier value was already associated with the session: 29261827, of class: com.atlassian.confluence.pages.Page}} in that ticket does not generate this error.\r\nh3. Environment\r\n\r\nBased on investigation of support tickets, I have seen this error in:\r\nh4. Database\r\n * Microsoft SQL Server\r\n * MySQL\r\n * PostgreSQL\r\n * Oracle 12c\r\n\r\nh4. Add-Ons\r\n\r\nThe only Add-ons in common for the customer issues were all default Confluence Add-Ons\r\n * atlassian-gadgets-shared-3.3.24.jar\r\n * com.springsource.net.jcip.annotations-1.0.0\r\n * crowd.system.passwordencoders\r\n * org.apache.servicemix.bundles.spring-jdbc-4.2.0.RELEASE_2\r\n * org.apache.servicemix.bundles.spring-tx-4.2.0.RELEASE_2\r\n * org.randombits.confluence.toc\r\n\r\nh4. Bob Swift related error\r\n\r\nThis issue was logged with Bob Swift ([SQL-446|https://bobswift.atlassian.net/browse/SQL-446]) although the fix there was to remove RandomBits Add-Ons. As shown above, not all customers have this Add-On (except the for default toc), so this is likely a [red herring|https://en.wikipedia.org/wiki/Red_herring].\r\nh3. Steps to Reproduce\r\nh4. Source code\r\n\r\nError comes from here, but it's unclear how it's caused.\r\n{code:java|title=package com.atlassian.confluence.web.filter.ConfluenceOpenSessionInViewFilter#closeSession}\r\n// We have to make sure that we throw NO exceptions from this method, or we just end up masking problems\r\n// in the Spring session filter (the terrible ClobStringType requires active txn sync bug..), and we also\r\n// interrupt the session cleanup and leak db connections. - cm\r\n@Override\r\nprotected void closeSession(Session session, SessionFactory sessionFactory) {\r\n if (session != null && session.isOpen() && session.isConnected() && session.getFlushMode() != FlushMode.NEVER) {\r\n try {\r\n session.flush();\r\n } catch (Exception e) {\r\n log.error(\"Unable to flush Hibernate session. Possible data loss: \" + e.getMessage(), e);\r\n } finally {\r\n super.closeSession(session, sessionFactory);\r\n }\r\n }\r\n}\r\n\r\n\r\n\r\n{code}\r\nUnable to reproduce at this time.\r\nh3. Expected Results\r\n\r\nLogs have no error.\r\nh3. Actual Results\r\n\r\nLogs throw\r\n{code:java}\r\n2016-07-31 09:09:21,804 ERROR [http-nio-80-exec-21] [atlassian.spring.filter.FlushingSpringSessionInViewFilter] closeSession Unable to flush Hibernate session. Possible data loss: ClobStringType requires active transaction synchronization\r\n -- traceId: f5a84584a0aace71\r\njava.lang.IllegalStateException: ClobStringType requires active transaction synchronization\r\n at com.atlassian.hibernate.BucketClobStringType.nullSafeSet(BucketClobStringType.java:118)\r\n at net.sf.hibernate.type.CustomType.nullSafeSet(CustomType.java:118)\r\n at net.sf.hibernate.persister.EntityPersister.dehydrate(EntityPersister.java:387)\r\n at net.sf.hibernate.persister.EntityPersister.update(EntityPersister.java:651)\r\n at net.sf.hibernate.persister.EntityPersister.update(EntityPersister.java:630)\r\n at net.sf.hibernate.impl.ScheduledUpdate.execute(ScheduledUpdate.java:52)\r\n at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2476)\r\n at net.sf.hibernate.impl.SessionImpl.executeAll(SessionImpl.java:2462)\r\n at net.sf.hibernate.impl.SessionImpl.execute(SessionImpl.java:2420)\r\n at net.sf.hibernate.impl.SessionImpl.flush(SessionImpl.java:2288)\r\n at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.closeSession(FlushingSpringSessionInViewFilter.java:46)\r\n...\r\n at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:82)\r\n at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:72)\r\n...\r\n at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095)\r\n at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672)\r\n at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502)\r\n at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458)\r\n at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n at java.lang.Thread.run(Thread.java:745)\r\n\r\n\r\n\r\n\r\n{code}\r\nh3. Notes\r\n\r\nThere are quite a few tickets from Confluence 1.0 days that have this same error. It is unlikely to be a regression.\r\n\r\nIt may be based on a timeout issue. Usually occurs when returning to the Dashboard, which is why is occurs often with CONF-43246.\r\nh3. Workaround\r\n\r\nThere is no Workaround.\r\nh3. More Information Required\r\n\r\nTo further troubleshoot this we need to be able to reproduce it. To figure out how to do that, we would like to look at instances which have access logging enabled, to try and establish usage patterns that immediately precede this error. So far we have seen login and dashboard requests immediately preceding, but we don't have enough data for this to be statistically significant, given that these are two extremely common actions.\r\n\r\nIf you are experiencing this error and would be able to work with us to troubleshoot it, please raise a [Support Request|https://support.atlassian.com/].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyal1r:","customfield_14734":"1|hyaj73:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hybnbb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyaj6v:","customfield_12830":null,"summary":"Confluence throws java.lang.IllegalStateException: ClobStringType requires active transaction 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":66.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2020-07-01T13:40:50.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71058/watchers","watchCount":13,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-05-18T13:05:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1xh2n:","updated":"2026-08-20T18:44:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:title=Not a Jira bug| borderStyle=dashed| borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA}\r\n(i) This is not a Jira core bug, ticket created to track the problem and for transparency. \r\nThe problem is a combination of different factors, Java platform and libraries limitations that currently exist. \r\n{panel}\r\n\r\nh3. Issue Summary\r\nUnder a very high load and a large number of Lucene operations on a large Lucene index, JVM starts having contention in reading {{java.lang.ThreadLocal}} variables.\r\nTo be specific {{java.lang.ThreadLocal$ThreadLocalMap.getEntry}} and {{java.lang.ThreadLocal$ThreadLocalMap.getEntryAfterMiss}} calls become very contended which leads to high CPU usage (and high LA). \r\n\r\nIn short, it’s a combination of 3 factors:\r\n* High *allocation rate* of _ThreadLocal_ - caused by Lucene lib (it's tracking index segments in {{org.apache.lucene.util.CloseableThreadLocal}})\r\n** and as consequence very high number of {{java.lang.ThreadLocal$ThreadLocalMap$Entry}} in the corresponding {{java.lang.ThreadLocal$ThreadLocalMap}}\r\n* *Slow GC collection* of ThreadLocal since they are weakly referenced - a \"feature\" of modern GC (see [JDK-8182982|https://bugs.openjdk.java.net/browse/JDK-8182982])\r\n* High *pressure* on _ThreadLocal_ by doing high concurency reads from cache\r\n** Jira uses _EhCache_, which uses _ReentrantReadWriteLock_ internally, which uses _ThreadLocal_ \r\n\r\nh3. Steps to Reproduce\r\n* Large Jira instance with large Lucene (to have many segments)\r\n* Apply high load:\r\n** a lot of Lucene operations \r\n** large number of cache reads (eg. CachingProjectRoleAndActorStore.getProjectRole)\r\n\r\nh3. Expected Results\r\n* Application is stable under load \r\n\r\nh3. Actual Results\r\n* Application is not stable, large CPU usage\r\n* Growing number of {{java.lang.ThreadLocal}} and corresponding {{java.lang.ThreadLocal$ThreadLocalMap$Entry}} \r\n\r\nh3. Notes about the symptoms \r\n* Example of the stack-trace collected during the peak time:\r\n{noformat}\r\n\"http-nio-8080-exec-9\" #209 daemon prio=5 os_prio=0 cpu=15490900.00 tid=0x00007f470434c800 nid=0x58f2 / 22770 pthread-id=139914765780736 runnable java.lang.Thread.State: RUNNABLE\r\n\tat java.lang.ThreadLocal$ThreadLocalMap.getEntryAfterMiss(Ljava/lang/ThreadLocal;ILjava/lang/ThreadLocal$ThreadLocalMap$Entry;)Ljava/lang/ThreadLocal$ThreadLocalMap$Entry;(ThreadLocal.java:480)\r\n\tat java.lang.ThreadLocal$ThreadLocalMap.getEntry(Ljava/lang/ThreadLocal;)Ljava/lang/ThreadLocal$ThreadLocalMap$Entry;(ThreadLocal.java:455)\r\n\tat java.lang.ThreadLocal$ThreadLocalMap.access$000(Ljava/lang/ThreadLocal$ThreadLocalMap;Ljava/lang/ThreadLocal;)Ljava/lang/ThreadLocal$ThreadLocalMap$Entry;(ThreadLocal.java:327)\r\n\tat java.lang.ThreadLocal.get()Ljava/lang/Object;(ThreadLocal.java:163)\r\n\tat java.util.concurrent.locks.ReentrantReadWriteLock$Sync.tryAcquireShared(I)I(ReentrantReadWriteLock.java:514)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireShared(I)V(AbstractQueuedSynchronizer.java:1282)\r\n\tat java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.lock()V(ReentrantReadWriteLock.java:760)\r\n\tat net.sf.ehcache.concurrent.ReadWriteLockSync.lock(Lnet/sf/ehcache/concurrent/LockType;)V(ReadWriteLockSync.java:50)\r\n\tat net.sf.ehcache.constructs.blocking.BlockingCache.acquiredLockForKey(Ljava/lang/Object;Lnet/sf/ehcache/concurrent/Sync;Lnet/sf/ehcache/concurrent/LockType;)V(BlockingCache.java:196)\r\n\tat net.sf.ehcache.constructs.blocking.BlockingCache.get(Ljava/lang/Object;)Lnet/sf/ehcache/Element;(BlockingCache.java:158)\r\n\tat com.atlassian.cache.ehcache.LoadingCache.get(Ljava/lang/Object;)Lnet/sf/ehcache/Element;(LoadingCache.java:79)\r\n\tat com.atlassian.cache.ehcache.DelegatingCache.get(Ljava/lang/Object;)Ljava/lang/Object;(DelegatingCache.java:108)\r\n\tat com.atlassian.jira.cache.DeferredReplicationCache.get(Ljava/lang/Object;)Ljava/lang/Object;(DeferredReplicationCache.java:48)\r\n\tat com.atlassian.jira.permission.DefaultPermissionSchemeManager.getPermissionSchemeEntries(JLcom/atlassian/jira/security/plugin/ProjectPermissionKey;)Ljava/util/Collection;(DefaultPermissionSchemeManager.java:293)\r\n...\r\n{noformat}\r\n* Count of stack in the thread-dumps:\r\n{noformat}\r\ngrep -c 'java.lang.ThreadLocal$ThreadLocalMap.getEntryAfterMiss' jira_threads.*\r\njira_threads.2020-04-23_13-49-49.txt:26\r\njira_threads.2020-04-23_13-49-57.txt:3\r\njira_threads.2020-04-23_13-50-04.txt:24\r\njira_threads.2020-04-23_13-50-11.txt:18\r\njira_threads.2020-04-23_13-50-18.txt:23\r\njira_threads.2020-04-23_13-50-25.txt:25\r\njira_threads.2020-04-23_13-50-33.txt:25\r\njira_threads.2020-04-23_13-50-40.txt:25\r\njira_threads.2020-04-23_13-50-47.txt:20\r\njira_threads.2020-04-23_13-50-54.txt:26\r\njira_threads.2020-04-23_13-51-01.txt:32\r\njira_threads.2020-04-23_13-51-09.txt:27\r\n{noformat}\r\n\r\n* memory allocation\r\n|| Class || Number of objects || Size ||\r\n| java.lang.ThreadLocal$ThreadLocalMap$Entry | 880,393 | 49,302,008 | \r\n| java.lang.ThreadLocal$ThreadLocalMap$Entry[]| 710 | 13,328,016 | \r\n| java.lang.ThreadLocal | 51,109 | 1,226,616 | \r\n\r\nh3. Other notes\r\n\r\nReference to similar problems:\r\n* with Elastic Search - https://discuss.elastic.co/t/indexing-performance-degrading-over-time/40229/38 \r\n* OpenDJ - https://bugster.forgerock.org/jira/browse/OPENDJ-4027\r\n* http://cs.oswego.edu/pipermail/concurrency-interest/2018-October/016685.html\r\nbq. When short-lived ThreadLocals are created and die at a rate linear to application throughout, this leads to ThreadLocal maps inactive threads holding thousands or millions of entries, to extremely long collision chains, and to situations where half the CPU is spent walking those chains in ThreadLocal.get().\r\n* https://bugs.openjdk.java.net/browse/JDK-6625724\r\n\r\nNote on ThreadLocal:\r\n* ThreadLocal variables use WeakReferences as internal implementation, which are subject to different cleanup rules than normal references. \r\n** On G1GC, we have a time budget for maximum GC pause (a soft goal), and JVM may opt to delay the collection of WeakReferences to a cleanup of tenured space to meet that goal (it will only clean up a subset of cleanable weak references in young GC). This may cause a build-up of entries in the ThreadLocalMaps of threads.\r\n* the following JVM parameter will give more details in GC logs about how much _WeakReferences_ are cleaned up:\r\n** -XX:+PrintReferenceGC\r\n\r\nh3. Workaround\r\nA couple of options are available here:\r\n* upgrading to Jira 8.x\r\n** due to changes in Lucene and Jira it produces less _ThreadLocal_\r\n\r\n* tuning G1GC\r\n** give it less aggressive goal to allow more _WeakReferences_ to be collected\r\n* switching to CMS\r\n ** based on Elastic Search examples, resolve the problem as it collects _Weakeferences_ more aggressively\r\n ** It's an old GC algorithm, may have more frequent peaks and longer average collection time","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1xgxj:","customfield_14734":"1|i1xh3r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1x6af:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1xh3j:","customfield_12830":null,"customfield_10401":null,"summary":"High contention in reading 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Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":106.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 11 December 2018|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff}\r\n\r\nHi everyone,\r\n\r\nThank you for your votes and thoughts on this issue. We fully understand that many of you are dependent on this functionality.\r\n\r\nAfter careful consideration, we've decided to prioritize adding Multi-Column Index to Jira Tables on Jira Server roadmap and already started development.\r\n\r\nTo learn more on how you suggestions are reviewed, [see our updated workflow for server feature suggestions.|https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632#M113]\r\n\r\nKind regards,\r\n\r\nJira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65168/votes","votes":25,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2019-02-11T12:37:02.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65168/watchers","watchCount":47,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2017-04-25T20:39:18.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyr9lz:","updated":"2026-08-20T18:44:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h5. Problem\r\nSome JIRA tables, like the {{propertyentry}} table contains many single column indexes, but many of the of SQL queries run by JIRA actually include checks for 2 or 3 of the columns.\r\n\r\nFor example:\r\n{{propertyentry}} has indices on:\r\n{code}\r\njira728=# \\d propertyentry ;\r\n Table \"public.propertyentry\"\r\n Column | Type | Modifiers\r\n--------------+------------------------+-----------\r\n id | numeric(18,0) | not null\r\n entity_name | character varying(255) |\r\n entity_id | numeric(18,0) |\r\n property_key | character varying(255) |\r\n propertytype | numeric(9,0) |\r\nIndexes:\r\n \"pk_propertyentry\" PRIMARY KEY, btree (id)\r\n \"osproperty_all\" btree (entity_id)\r\n \"osproperty_entityname\" btree (entity_name)\r\n \"osproperty_propertykey\" btree (property_key)\r\n{code}\r\n\r\nA majority of the SQL queries run against this table include:\r\n* ENTITY_NAME, ENTITY_ID,PROPERTY_KEY\r\n{code}\r\nSELECT ID, propertytype FROM propertyentry WHERE ENTITY_NAME= @P0 AND ENTITY_ID= @P1 AND PROPERTY_KEY= @P2\r\n{code}\r\n* entity_name,entity_id\r\n{code:SQL|borderStyle=solid}\r\nselect O_S_PROPERTY_ENTRY.property_key, O_S_PROPERTY_ENTRY.propertytype from propertyentry O_S_PROPERTY_ENTRY where O_S_PROPERTY_ENTRY.entity_name = :1 and O_S_PROPERTY_ENTRY.entity_id = :2 order by O_S_PROPERTY_ENTRY.id desc\r\n{code}\r\n\r\nIn these cases, it is left to the database to try and determine which index should be used, which is not always efficient. It may even cause extremely slow query times.\r\n\r\nh5. Suggestion\r\nAdd multi-column index to the table.\r\n* Suggested index for Oracle: \r\n{code:sql|borderStyle=solid}\r\nCREATE INDEX PROPERTYENTRY_ENTITY_ID_NAME ON PROPERTYENTRY (ENTITY_ID, ENTITY_NAME) TABLESPACE JIRA;\r\n{code}\r\n* Suggested index for PostgreSQL: \r\n{code:sql|borderStyle=solid}\r\nCREATE INDEX propertyentry_idx_entity_id_entity_name\r\nON public.propertyentry USING btree (entity_id, entity_name COLLATE pg_catalog.\"default\");\r\n{code}\r\n* Suggested index for MSSQL: \r\n{code:sql|borderStyle=solid}\r\nCREATE NONCLUSTERED INDEX PROPERTYENTRY_IDX_ENTITY_ID_PROPERTY ON PROPERTYENTRY(ENTITY_ID,PROPERTY_KEY) INCLUDE(ENTITY_NAME)\r\n{code}\r\n** Extra reading:\r\n*** http://stackoverflow.com/questions/179085/multiple-indexes-vs-multi-column-indexes\r\n*** 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This bug is for *JIRA Server*. Using *JIRA Cloud*? [See |http://jira.atlassian.com/browse/JRACLOUD-40291].\r\n{panel}\r\n*Problem Experienced*\r\n\r\nIn extremely rare situations one or more of JIRA's remote user directory configurations is lost. This has been seen after a JIRA crash/restart or network/database connectivity problems. The exact cause has not yet been determined.\r\n * JRA-36677\r\n * [JIRA drops LDAP configuration - java.naming.provider.url property does not contain a URL|https://confluence.atlassian.com/display/JIRAKB/JIRA+drops+LDAP+configuration+-+java.naming.provider.url+property+does+not+contain+a+URL].\r\n\r\n*Existing Behavior:*\r\n * During synchronization JIRA will read the directory configuration from the database, delete the configuration, and then write it back. The directory configuration is also retained in JIRA's cache.\r\n\r\n*Expected Behavior*\r\n\r\nJIRA should prevent the directory configuration from becoming lost. Currently it is normal for JIRA to delete the entire configuration from the database when synchronizing. This should be changed to prevent rare situations where the configuration can be removed from the database and not written back.\r\n\r\n*Related - Alerting admin of problems*\r\nThis kind of corruption, being very rare and unexpected, is very difficult to detect manually. During startup/ access, JIRA should verify if mandatory directory parameters exist and inform the administrator if there are parameters missing - so that it is much more easier for administrators to verify and fix the configuration.\r\n* This would not be if the necessary if JIRA is changed to make it so that the configuration is not changed or removed unless that change is being performed by the admin\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxj5jz:","customfield_14734":"1|hxity7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxmbq7:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxitxz:","customfield_12830":null,"customfield_10401":null,"summary":"Jira should not remove directory configuration during sync to avoid the possibilty that the configuration isn't properly written back","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"647229","self":"https://jira.atlassian.com/rest/api/latest/issue/647229","key":"JRASERVER-63226","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/5","id":"5","description":"All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.","name":"Cannot Reproduce"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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(non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":15.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 15 April 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\n\r\nDear Customers,\r\n\r\nThank you for taking the time to report and comment on this issue. We've thoroughly reviewed the case but have not been able to reproduce the problem on our end.\r\nTo help gather more insights into the issue's reproduction steps and conditions, we've added enhanced debug logging to the Project Import feature. This extended logging will be released in the following versions: \r\n* 9.12.22\r\n * 10.3.6\r\n * 10.5.2\r\n * 10.6.0\r\n * 11.0.0\r\n\r\nIf you encounter this issue again, please share any specific conditions or steps that led to it—either by commenting here or by reaching out to our support team. Your input is greatly appreciated and will help us resolve this more effectively.\r\nBest regards,\r\n\r\nMaria Mikolajczak\r\nJira DC Engineering\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63226/votes","votes":81,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-04-15T13:58:12.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63226/watchers","watchCount":85,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-11-17T14:02:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hydo7b:","updated":"2026-08-20T18:44:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-63226].\r\n{panel}\r\nh3. Summary\r\n\r\nUnable to proceed with Project Import due to errors on Custom Field Options. Example:\r\n{quote}The custom field 'Environment' requires option 'Staging' for the import but it does not exist in the current JIRA instance.\r\n{quote}\r\nh3. Steps to Reproduce\r\n # Have a source instance that has a Select List Custom Field (single choice) with one or more contexts and options\r\n # Configure the same custom field in a target instance with the same contexts and custom field options\r\n # Perform Project Import from source to target, using XML backup from source\r\n # The import is blocked in certain cases\r\n\r\nh3. Expected Results\r\n\r\nEvery project import will go fine\r\nh3. Actual Results\r\n\r\nIn certain cases, it's not possible to proceed with the import. The below can be seen in the GUI under Custom Fields validation:\r\n{noformat}\r\nThe custom field 'Environment' requires option 'Staging' for the import but it does not exist in the current JIRA instance.\r\n{noformat}\r\nh3. Notes\r\n\r\nOne of the causes is when {{fieldconfiguration.id}} does not match {{fieldconfigscheme.id}}. By rights JIRA should use {{fieldconfiguration.id}} when looking up {{customfieldoption.customfieldconfig}}, but it incorrectly uses {{fieldconfigscheme.id}}, causing the problem. More details can be found in JRASERVER-65734.\r\nh3. Workaround\r\n\r\nRefer to [Project Import fails due to missing Custom Field Options|https://confluence.atlassian.com/jirakb/project-import-fails-due-to-missing-custom-field-options-in-jira-server-732399753.html] for the above problem.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hydpqf:","customfield_14734":"1|hydo87:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyemyf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hydo7z:","customfield_12830":null,"customfield_10401":null,"summary":"Project Import blocked with an error indicating missing custom field option values for Select List custom field types","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"673235","self":"https://jira.atlassian.com/rest/api/latest/issue/673235","key":"CONFSERVER-51943","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/3","id":"3","description":"The problem is a duplicate of an existing issue.","name":"Duplicate"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - Critical","id":"15830","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66620","id":"66620","name":"6.1.0","archived":false,"released":true,"releaseDate":"2017-03-17"}],"customfield_20934":null,"issuelinks":[{"id":"248731","self":"https://jira.atlassian.com/rest/api/2/issueLink/248731","outwardIssue":{"id":"671878","key":"CONFSERVER-51840","self":"https://jira.atlassian.com/rest/api/2/issue/671878","fields":{"summary":"XML Restoration Failed due to NULL values from Cloud Site XML Backup","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"248725","self":"https://jira.atlassian.com/rest/api/2/issueLink/248725","outwardIssue":{"id":"672106","key":"JRASERVER-64830","self":"https://jira.atlassian.com/rest/api/2/issue/672106","fields":{"summary":"No enum constant com.atlassian.crowd.embedded.api.DirectoryType.IDP error when migrating from Cloud to Server","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"248724","self":"https://jira.atlassian.com/rest/api/2/issueLink/248724","outwardIssue":{"id":"673107","key":"JRACLOUD-65108","self":"https://jira.atlassian.com/rest/api/2/issue/673107","fields":{"summary":"Cloud to Cloud Migrations fail due to External directory 'Identity Platform Directory' is not supported","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/42858","id":"42858","name":"Site - Backup / Import"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ddiblasio","name":"ddiblasio","key":"ddiblasio","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ddiblasio&avatarId=10763754","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ddiblasio&avatarId=10763754","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ddiblasio&avatarId=10763754","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ddiblasio&avatarId=10763754"},"displayName":"David Di Blasio","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"customfield_10440":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-51943/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_10432":null,"customfield_16932":null,"customfield_10433":null,"customfield_16535":null,"resolutiondate":"2017-03-21T22:52:18.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-51943/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-21T19:54:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhib3:","updated":"2026-08-20T18:44:23.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Environment\r\n * Confluence Cloud 1000.1048.0\r\n * Confluence Server 6.1.0\r\n\r\nh3. Steps to Reproduce\r\n # Export backup from source cloud Confluence instance\r\n # Import into target instance if Confluence 6.1.0\r\n # Error:\r\n{code:java}\r\n2017-03-20 15:46:19,900 ERROR [Long running task: Importing data] [confluence.importexport.actions.ImportLongRunningTask] runInternal Failure during import\r\n -- url: /conf610/setup/longrunningtaskxml.action | referer: http://10.120.8.126:8090/conf610/setup/setup-restore-local.action | traceId: d9d4ce74ec3d607b | userName: anonymous | action: longrunningtaskxml\r\ncom.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: No enum constant com.atlassian.crowd.embedded.api.DirectoryType.\r\n at com.atlassian.confluence.importexport.xmlimport.BackupImporter.importEntities(BackupImporter.java:402)\r\n at com.atlassian.confluence.importexport.xmlimport.BackupImporter.importEverything(BackupImporter.java:363)\r\n at com.atlassian.confluence.importexport.xmlimport.FileBackupImporter.importEverything(FileBackupImporter.java:137)\r\n at com.atlassian.confluence.importexport.xmlimport.BackupImporter$1.doInTransactionWithoutResult(BackupImporter.java:255)\r\n at org.springframework.transaction.support.TransactionCallbackWithoutResult.doInTransaction(TransactionCallbackWithoutResult.java:34)\r\n at com.atlassian.confluence.importexport.xmlimport.RestorePluginStateStoreTransactionCallbackDecorator.doInTransaction(RestorePluginStateStoreTransactionCallbackDecorator.java:46)\r\n at com.atlassian.confluence.importexport.xmlimport.RestoreBandanaValuesTransactionCallbackDecorator.doInTransaction(RestoreBandanaValuesTransactionCallbackDecorator.java:50)\r\n at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)\r\n at com.atlassian.confluence.importexport.xmlimport.BackupImporter.doImportInternal(BackupImporter.java:217)\r\n at com.atlassian.confluence.importexport.Importer.doImport(Importer.java:73)\r\n at com.atlassian.confluence.importexport.DefaultImportExportManager.performImportInternal(DefaultImportExportManager.java:131)\r\n at com.atlassian.confluence.importexport.DefaultImportExportManager.doPerformImport(DefaultImportExportManager.java:119)\r\n at com.atlassian.confluence.importexport.DefaultImportExportManager.performImport(DefaultImportExportManager.java:114)\r\n at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) \r\n{code}\r\n\r\n\r\nh3. Expected Results\r\nThe import would succeed\r\n\r\nh3. Actual Results\r\nThe import fails with the error above\r\n\r\nh3. Workaround\r\nThere is no current workaround.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyhjh3:","customfield_14734":"1|hyhibz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyi8mv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyhibr:","customfield_12830":null,"summary":"No enum constant com.atlassian.crowd.embedded.api.DirectoryType error when Importing Cloud instance","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_13630":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"652670","self":"https://jira.atlassian.com/rest/api/latest/issue/652670","key":"JRASERVER-63502","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/77401","id":"77401","description":"","name":"Available in Jira Cloud","archived":false,"released":false}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - 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Cloud to Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":348.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ijimoh","name":"ijimoh","key":"ijimoh","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ijimoh&avatarId=2475911","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ijimoh&avatarId=2475911","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ijimoh&avatarId=2475911","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ijimoh&avatarId=2475911"},"displayName":"Ismael Olusula Jimoh","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ijimoh","name":"ijimoh","key":"ijimoh","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ijimoh&avatarId=2475911","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ijimoh&avatarId=2475911","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ijimoh&avatarId=2475911","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ijimoh&avatarId=2475911"},"displayName":"Ismael Olusula Jimoh","active":false,"timeZone":"Asia/Kuala_Lumpur"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63502/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2017-03-16T22:02:28.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63502/watchers","watchCount":45,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-12-12T15:05:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyegdr:","updated":"2026-08-20T18:44:23.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-63502].\r\n{panel}\r\n+Issue Summary+\r\n\r\nWhen importing a Cloud backup into JIRA Server, the import would fail with the following error:\r\n{code:java}\r\n2016-12-12 12:03:44,578 JiraImportTaskExecutionThread-1 ERROR xxxxx 723x638x1 1b1wxhy 80.193.64.226,172.31.12.212 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error during ActiveObjects restore\r\ncom.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with :Error executing update for SQL statement 'ALTER TABLE PUBLIC.AO_C7F17E_PROJECT_LANGUAGE ADD CONSTRAINT fk_ao_c7f17e_project_language_project_lang_revision_id FOREIGN KEY (PROJECT_LANG_REVISION_ID) REFERENCES PUBLIC.AO_C7F17E_PROJECT_LANG_REVISION(ID)'\r\n\tat com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)\r\n\tat com.atlassian.activeobjects.backup.SqlUtils.onSqlException(SqlUtils.java:46)\r\n\tat com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:37)\r\n\tat com.atlassian.activeobjects.backup.ActiveObjectsForeignKeyCreator.create(ActiveObjectsForeignKeyCreator.java:43)\r\n\tat com.atlassian.activeobjects.backup.ForeignKeyAroundImporter.after(ForeignKeyAroundImporter.java:26)\r\n\tat com.atlassian.dbexporter.importer.AbstractImporter.importNode(AbstractImporter.java:47)\r\n\tat com.atlassian.dbexporter.DbImporter.importData(DbImporter.java:69)\r\n\tat com.atlassian.activeobjects.backup.ActiveObjectsBackup.restore(ActiveObjectsBackup.java:151)\r\n\tat com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreActiveObjects(DefaultDataImportService.java:554)\r\n\tat com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:728)\r\n\tat com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:324)\r\n\tat com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:60)\r\n\tat com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)\r\n\tat com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:157)\r\n\tat com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:133)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: org.h2.jdbc.JdbcSQLException: Table \"AO_C7F17E_PROJECT_LANG_REVISION\" not found; SQL statement:\r\nALTER TABLE PUBLIC.AO_C7F17E_PROJECT_LANGUAGE ADD CONSTRAINT fk_ao_c7f17e_project_language_project_lang_revision_id FOREIGN KEY (PROJECT_LANG_REVISION_ID) REFERENCES PUBLIC.AO_C7F17E_PROJECT_LANG_REVISION(ID) [42102-185]\r\n\tat org.h2.message.DbException.getJdbcSQLException(DbException.java:345)\r\n\tat org.h2.message.DbException.get(DbException.java:179)\r\n\tat org.h2.message.DbException.get(DbException.java:155)\r\n\tat org.h2.schema.Schema.getTableOrView(Schema.java:438)\r\n\tat org.h2.command.ddl.AlterTableAddConstraint.update(AlterTableAddConstraint.java:72)\r\n\tat org.h2.command.CommandContainer.update(CommandContainer.java:78)\r\n\tat org.h2.command.Command.executeUpdate(Command.java:254)\r\n\tat org.h2.jdbc.JdbcStatement.executeUpdateInternal(JdbcStatement.java:130)\r\n\tat org.h2.jdbc.JdbcStatement.executeUpdate(JdbcStatement.java:115)\r\n\tat org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)\r\n\tat org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)\r\n\tat com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:34)\r\n\t... 18 more\r\n{code}\r\nor\r\n{code:java}\r\ncom.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:\r\nDatabase:\r\n\t- name:PostgreSQL\r\n\t- version:9.3.14\r\n\t- minor version:3\r\n\t- major version:9\r\nDriver:\r\n\t- name:PostgreSQL Native Driver\r\n\t- version:PostgreSQL 9.1 JDBC4 (build 903)\r\norg.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint \"AO_60DB71_SPRINT_pkey\"\r\n Detail: Key (\"ID\")=() already exists.\r\n{code}\r\nThe error is caused because JIRA is trying to create a plugin table that has a constraint when the table providing the constraint does not exist and does not exist in the exported *_entities.xml_* file from Cloud.\r\n\r\n!screenshot-1.png|thumbnail!\r\n\r\n+Environment+\r\n|Database|H2, MySQL, Oracle and Postgres|\r\n\r\n(_though looking at this being a constraint issue, it would likely impact all database types_)\r\n\r\n+Expected Behavior+\r\n\r\nJIRA would import the data with no issues at all.\r\n\r\n+Actual Result+\r\n\r\nImport would always fail.\r\n\r\n+Workaround+\r\n # Extract the backup file from JIRA Cloud.\r\n # Open the file {{activeobjects.xml}} in a text editor\r\n ** You would need an editor that can edit very large files else it would be truncated.\r\n # Find and remove the line:\r\n{code:java}\r\n\r\n{code}\r\n\r\n # Save the file.\r\n # Zip the entities.xml and activeobjects.xml files back together.\r\n # Attempt to re-import.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyehrr:","customfield_14734":"1|hyegen:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyfc9j:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyegef:","customfield_12830":null,"customfield_10401":null,"summary":"Importing a cloud XML backup to server fails due to table constraint mismatch","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1563741","self":"https://jira.atlassian.com/rest/api/latest/issue/1563741","key":"JRASERVER-71151","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/91909","id":"91909","description":"","name":"8.10.0","archived":false,"released":true,"releaseDate":"2020-06-23"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and 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Problem:\r\n\r\n{{NodeReindexServiceThread}} is capable of entering a state where it is no longer checking messages. This can cause inconsistency between JIRA Data Center Nodes.\r\nh4. Customer situation:\r\n\r\nIn a standby environment, during the cutover, the snapshot was recovered but NodeReindexServiceThread was not checking messages, causing the nodes to get behind.\r\nh4. Environment\r\n * JIRA Data Center\r\n\r\nh4. Expected Results\r\n\r\n{{NodeReindexServiceThread:thread-1}} *Timed_waiting* in a parkNanos state, sleeping until wake up to check messages again:\r\n{code:java|title=node2}\r\n\"NodeReindexServiceThread:thread-1\" #128 prio=5 os_prio=0 tid=0x00007f8feb238800 nid=0x8379 waiting on condition [0x00007f8fd1bf9000]\r\n java.lang.Thread.State: TIMED_WAITING (parking)\r\n\tat sun.misc.Unsafe.park(Native Method)\r\n\t- parking to wait for <0x00000006869304c0> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)\r\n\tat java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2078)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1093)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:809)\r\n\tat java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\n{code}\r\nh4. What was observed instead:\r\n * Thread dumps showed that {{NodeReindexServiceThread:thread-1}} was *Waiting* in a park state:\r\n\r\n{code:java|title=node1}\r\n\"NodeReindexServiceThread:thread-1\" #110 prio=5 os_prio=0 tid=0x00007ff06f215800 nid=0x18f46 waiting on condition [0x00007ff04b429000]\r\n java.lang.Thread.State: WAITING (parking)\r\n\tat sun.misc.Unsafe.park(Native Method)\r\n\t- parking to wait for <0x0000000686202370> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)\r\n\tat java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1081)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:809)\r\n\tat java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\n{code}\r\nh4. Perceived results:\r\n * Health Check detects that index data is behind the Database date and reports the delay, that keeps increasing as {{NodeReindexServiceThread:thread-1}} is not getting the messages.\r\n\r\nh4. Notes\r\n\r\nAs part of Lucene changes in Jira 8.x, code was improved in this area, which makes the problem less likely to occur, eg. {{com.atlassian.jira.index.ha.DefaultNodeReindexService#reIndex}} now catches the *Throwable* exception.\r\nh4. Workaround:\r\n * Stop Jira in all nodes at the same time\r\n * Start the first node. Wait until the snapshot is restored and then restart the node.\r\n * After the restart and after NodeReindexServiceThread:thread-1 updates the index, start the second node\r\n * If there are more nodes, start them sequentially. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1izjj:","customfield_14734":"1|i1izpb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1isrj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1izp3:","customfield_12830":null,"customfield_10401":null,"summary":"NodeReindexServiceThread can stop checking messages ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"672106","self":"https://jira.atlassian.com/rest/api/latest/issue/672106","key":"JRASERVER-64830","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/67225","id":"67225","description":"Automatic release of JIRA Platform 1000.867.1","name":"1000.867.1","archived":false,"released":true,"releaseDate":"2017-03-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/67334","id":"67334","description":"Automatic release of JIRA Platform 1000.867.0","name":"1000.867.0","archived":false,"released":true,"releaseDate":"2017-03-27"},{"self":"https://jira.atlassian.com/rest/api/2/version/67207","id":"67207","description":"Automatic release of JIRA Platform 1000.844.0","name":"1000.844.0","archived":false,"released":true,"releaseDate":"2017-03-16"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - 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1000.815.1","name":"1000.815.1","archived":false,"released":true,"releaseDate":"2017-03-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/66460","id":"66460","description":"","name":"7.3.3","archived":false,"released":true,"releaseDate":"2017-03-14"}],"customfield_20934":null,"issuelinks":[{"id":"248730","self":"https://jira.atlassian.com/rest/api/2/issueLink/248730","outwardIssue":{"id":"671878","key":"CONFSERVER-51840","self":"https://jira.atlassian.com/rest/api/2/issue/671878","fields":{"summary":"XML Restoration Failed due to NULL values from Cloud Site XML Backup","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or 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Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2017-03-22T22:03:20.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64830/watchers","watchCount":20,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-15T22:14:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhbnj:","updated":"2026-08-20T18:44:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-64830].\n {panel}\n\nh3. Summary\r\nWhen migrating the latest Server version the import is interrupted around 90% saying that JIRA is already setup, if the user continues to JIRA, they will see a 500 error and will not be able to continue any further.\r\n\r\nh3. Steps to Reproduce\r\n# Download the latest backup from Cloud (1000.824.2)\r\n# Import into JIRA 7.3.3 (latest)\r\n\r\nh3. Expected Results\r\nThe data should import correctly and allow the user to login.\r\n\r\nh3. Actual Results\r\nAccessing JIRA after the import results in a 500 error with the following stack trace:\r\n{noformat}\r\njava.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: No enum constant com.atlassian.crowd.embedded.api.DirectoryType.IDP\r\njava.lang.RuntimeException: javax.servlet.ServletException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: No enum constant com.atlassian.crowd.embedded.api.DirectoryType.IDP\r\n\tat com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]\r\n\tat com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forward(SanitizingServletForwarder.java:32) [?:?]\r\n\tat com.atlassian.web.servlet.plugin.RememberingServletForwarder.forward(RememberingServletForwarder.java:51) [?:?]\r\n\tat com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forward(ResolvingServletForwarder.java:38) [?:?]\r\n\tat jsp.default_jsp._jspService(default_jsp.java:68) [classes/:?]...\r\n\r\nCaused by: com.atlassian.cache.CacheException: java.lang.IllegalArgumentException: No enum constant com.atlassian.crowd.embedded.api.DirectoryType.IDP\r\n{noformat}\r\n\r\nh3.Notes\r\nThe backup contains two user directories, the internal and the IDP. \r\n{code:borderStyle=solid}\r\n\r\n \r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyhcuf:","customfield_14734":"1|hyhbof:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyi2nr:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyhbo7:","customfield_12830":null,"customfield_10401":null,"summary":"No enum constant com.atlassian.crowd.embedded.api.DirectoryType.IDP error when migrating from Cloud to Server","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1094768","self":"https://jira.atlassian.com/rest/api/latest/issue/1094768","key":"JRASERVER-68567","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/83991","id":"83991","name":"7.6.11","archived":false,"released":true,"releaseDate":"2019-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/81709","id":"81709","description":"","name":"7.13.1","archived":false,"released":true,"releaseDate":"2019-01-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/79699","id":"79699","description":"","name":"8.0.0","archived":false,"released":true,"releaseDate":"2019-02-11"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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of findRapidViewsByProject degrades with number of Boards","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"380592","self":"https://jira.atlassian.com/rest/api/2/issueLink/380592","outwardIssue":{"id":"1094658","key":"JRASERVER-68564","self":"https://jira.atlassian.com/rest/api/2/issue/1094658","fields":{"summary":"Copying of SearchRequest performs user search","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}},{"id":"418769","self":"https://jira.atlassian.com/rest/api/2/issueLink/418769","outwardIssue":{"id":"1548889","key":"JRASERVER-71058","self":"https://jira.atlassian.com/rest/api/2/issue/1548889","fields":{"summary":"High contention in reading java.lang.ThreadLocal variables due to large number of ThreadLocalMap$Entry elements","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"380621","self":"https://jira.atlassian.com/rest/api/2/issueLink/380621","inwardIssue":{"id":"1094897","key":"JRASERVER-68576","self":"https://jira.atlassian.com/rest/api/2/issue/1094897","fields":{"summary":"Improve performance of com.atlassian.jira.issue.search.SearchRequest getOwner","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43391","id":"43391","name":"Navigation - Filters"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":"[Download 7.13, 7.6|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]","customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":11.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 21 December 2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nDear Jira users,\r\n\r\nWe’re glad to announce that this issue will be addressed in our upcoming 8.0 release.\r\n\r\nYou can find more details about our 8.0 beta release here — https://community.developer.atlassian.com/t/beta-for-jira-8-0-is-up-for-grabs/25588\r\n\r\nLooking forward to your feedback!\r\n\r\nKind regards,\r\nSyed Masood\r\nProduct Manager, Jira Server and Data Center\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68567/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2019-01-24T07:24:43.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68567/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-12-10T18:20:00.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzt5gf:","updated":"2026-08-20T18:44:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Summary\r\nMethod {{com.atlassian.jira.sharing.DefaultShareManager#isSharedWith}} performs call _sharedEntity.getOwner()_ two times.\r\n\r\nh4. Suggest fix\r\nReuse the result\r\n\r\nh4. Note\r\n* Method profiling\r\n{noformat}\r\n7.82% [90/1151]\\ at com.atlassian.jira.sharing.DefaultShareManager.isSharedWith(DefaultShareManager.java:64)\r\n7.82% [90/1151] \\ at com.atlassian.jira.issue.search.SearchRequest.getOwner(SearchRequest.java:191)\r\n\r\n5.39% [62/1151]\\ at com.atlassian.jira.sharing.DefaultShareManager.isSharedWith(DefaultShareManager.java:65)\r\n5.39% [62/1151] \\ at com.atlassian.jira.issue.search.SearchRequest.getOwner(SearchRequest.java:191)\r\n\r\n3.04% [35/1151]\\ at com.atlassian.jira.sharing.DefaultShareManager.isSharedWith(DefaultShareManager.java:75)\r\n{noformat}\r\n* Note:\r\n** isSharedWith(DefaultShareManager.java:64) -> getOwner\r\n** isSharedWith(DefaultShareManager.java:65) -> getOwner \r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzt5jr:","customfield_14734":"1|hzt5hb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzt767:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzt5hb:","customfield_12830":null,"customfield_10401":null,"summary":"DefaultShareManager.isSharedWith performs user search 2x times","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"661619","self":"https://jira.atlassian.com/rest/api/latest/issue/661619","key":"JRASERVER-63865","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - Critical","id":"15830","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","l1l2","performance-scalability","pse-request","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":25.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/62042","id":"62042","name":"6.4.14","archived":false,"released":true,"releaseDate":"2016-07-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/67204","id":"67204","description":"","name":"7.2.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/89490","id":"89490","name":"7.6.17","archived":true,"released":false}],"customfield_20934":null,"issuelinks":[{"id":"337575","self":"https://jira.atlassian.com/rest/api/2/issueLink/337575","inwardIssue":{"id":"674755","key":"JRASERVER-64962","self":"https://jira.atlassian.com/rest/api/2/issue/674755","fields":{"summary":"Made add users to groups more efficient","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11832","id":"11832","name":"Project Administration - Users and Roles"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":12.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63865/votes","votes":20,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63865/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-01-25T10:59:03.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyfs5j:","updated":"2026-08-20T18:44:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA is very slow or inaccessible. Almost all incoming http threads are blocked waiting for cache {{getUsersSecurityLevels}} to be populated.\r\nProblem could be caused by two factors:\r\n* Too frequent cache flush\r\n* Slow cache population\r\n\r\nh3. Environment\r\n* Large number of issue: 1M+\r\n* Large number of users: 50k+\r\n* High concurrent load: 300 request/min \r\n\r\nh3. Steps to Reproduce\r\n# TBD\r\n\r\nh3. Expected Results\r\nJIRA can handle high load\r\n\r\nh3. Actual Results\r\nJIRA is very slow. \r\nThread-dump will show that there are a lot of threads in {{java.lang.Thread.State: WAITING}} state waiting for cache.\r\n \r\nh3. Notes\r\nPlease note that *doAddUserToGroup()* or *addActorsToProjectRole()* will cause flush of the {{projectAndUserToSecurityLevelCache}} cache.\r\n\r\nMore detailed break-down from thread dump\r\n\r\n* Number of threads and state: based on Future 0000001303b43078\r\n{code:borderStyle=solid}\r\nfind ./ -name '*.td' | xargs -n 1 -I % sh -c '/bin/echo -n %; grep -B 3 -A 20 0000001303b43078 % | grep -e java.lang.Thread.State | sed 's/prio.*//' |sort | uniq -c '\r\n.//jira_threads.1484815453.txt1.td 214 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815466.txt1.td 208 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815479.txt1.td 212 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815492.txt1.td \r\n 1 java.lang.Thread.State: RUNNABLE\r\n 211 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815505.txt1.td 191 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815518.txt1.td 178 java.lang.Thread.State: WAITING (parking)\r\n{code}\r\n* Number of threads and state with {{getUsersSecurityLevels}} method, majority of the thread doing getUsersSecurityLevels are waiting for cache. \r\n{code:borderStyle=solid}\r\nfind ./ -name '*.td' | xargs -n 1 -I % sh -c '/bin/echo -n %; grep -B 20 com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels % | grep -e java.lang.Thread.State | sort | uniq -c '\r\n.//jira_threads.1484815453.txt1.td 295 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815466.txt1.td 295 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815479.txt1.td 1 java.lang.Thread.State: RUNNABLE\r\n 307 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815492.txt1.td 1 java.lang.Thread.State: RUNNABLE\r\n 302 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815505.txt1.td 266 java.lang.Thread.State: WAITING (parking)\r\n.//jira_threads.1484815518.txt1.td 257 java.lang.Thread.State: WAITING (parking)\r\n{code}\r\n* Overall {{getUsersSecurityLevels}} in thread dumps (quick check):\r\n{code:borderStyle=solid}\r\ngrep -c 'com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels' *.td\r\n\r\njira_threads.1484815453.txt1.td:590\r\njira_threads.1484815466.txt1.td:590\r\njira_threads.1484815479.txt1.td:616\r\njira_threads.1484815492.txt1.td:606\r\njira_threads.1484815505.txt1.td:534\r\njira_threads.1484815518.txt1.td:516\r\n{code}\r\n\r\nExample of the thread:\r\n{code:borderStyle=solid}\r\n\"ajp-nio-8009-exec-1654\" #794541 daemon prio=5 tid=0x00007f563d925000 nid=0xd431 waiting on condition \r\n java.lang.Thread.State: WAITING (parking)\r\n\tat sun.misc.Unsafe.park(ZJ)V(Native Method)\r\n\t- parking to wait for <0x0000001303b43078> (a java.util.concurrent.locks.ReentrantReadWriteLock$FairSync)\r\n\tat java.util.concurrent.locks.LockSupport.park(Ljava/lang/Object;)V(LockSupport.java:175)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.parkAndCheckInterrupt()Z(AbstractQueuedSynchronizer.java:836)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireShared(I)V(AbstractQueuedSynchronizer.java:967)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireShared(I)V(AbstractQueuedSynchronizer.java:1283)\r\n\tat java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.lock()V(ReentrantReadWriteLock.java:751)\r\n\tat com.atlassian.cache.memory.BlockingCacheLoader.load(Ljava/lang/Object;)Ljava/lang/Object;(BlockingCacheLoader.java:50)\r\n\tat com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(Ljava/lang/Object;Lcom/google/common/cache/CacheLoader;)Lcom/google/common/util/concurrent/ListenableFuture;(LocalCache.java:3573)\r\n\tat com.google.common.cache.LocalCache$Segment.loadSync(Ljava/lang/Object;ILcom/google/common/cache/LocalCache$LoadingValueReference;Lcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2350)\r\n\tat com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(Ljava/lang/Object;ILcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2313)\r\n\t- locked <0x0000001085e4a360> (a com.google.common.cache.LocalCache$StrongAccessEntry)\r\n\tat com.google.common.cache.LocalCache$Segment.get(Ljava/lang/Object;ILcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:2228)\r\n\tat com.google.common.cache.LocalCache.get(Ljava/lang/Object;Lcom/google/common/cache/CacheLoader;)Ljava/lang/Object;(LocalCache.java:3970)\r\n\tat com.google.common.cache.LocalCache.getOrLoad(Ljava/lang/Object;)Ljava/lang/Object;(LocalCache.java:3974)\r\n\tat com.google.common.cache.LocalCache$LocalManualCache.get(Ljava/lang/Object;)Ljava/lang/Object;(LocalCache.java:4834)\r\n\tat com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(Ljava/lang/Object;)Ljava/lang/Object;(DelegatingCache.java:324)\r\n\tat com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels(Lorg/ofbiz/core/entity/GenericValue;Lcom/atlassian/crowd/embedded/api/User;)Ljava/util/List;(IssueSecurityLevelManagerImpl.java:225)\r\n\tat com.atlassian.jira.issue.security.IssueSecurityLevelManagerImpl.getUsersSecurityLevels(Lcom/atlassian/jira/project/Project;Lcom/atlassian/crowd/embedded/api/User;)Ljava/util/List;(IssueSecurityLevelManagerImpl.java:272)\r\n...\r\n{code}\r\n\r\nh3.Workaround\r\n* While working on support case we identified that problem was caused by too frequent cache flush events.\r\n** Large amount of cache flush events were triggered by SOAP calls to JIRA from integration framework. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyftbz:","customfield_14734":"1|hyfs6f:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hygkhr:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyfs67:","customfield_12830":null,"customfield_10401":null,"summary":"all JIRA threads are blocked waiting for cache UsersSecurityLevels","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"659235","self":"https://jira.atlassian.com/rest/api/latest/issue/659235","key":"JRASERVER-63788","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/67202","id":"67202","description":"Automatic release of JIRA Platform 1000.824.1","name":"1000.824.1","archived":false,"released":true,"releaseDate":"2017-03-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":60.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66227","id":"66227","description":"Automatic release of JIRA Platform 1000.695.1","name":"1000.695.1","archived":false,"released":true,"releaseDate":"2017-01-12"}],"customfield_20934":null,"issuelinks":[{"id":"331317","self":"https://jira.atlassian.com/rest/api/2/issueLink/331317","outwardIssue":{"id":"770177","key":"JRACLOUD-63788","self":"https://jira.atlassian.com/rest/api/2/issue/770177","fields":{"summary":"JIRA Cloud import fails when duplicate email found in backup: failed to import user remotely","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-63788].\n {panel}\n\nh3. Summary\r\n\r\nJIRA Cloud import fails when duplicate email address are found in the XML file: failed to import user remotely\r\n\r\nh3. Environment\r\n* JIRA Cloud 1000.695.1\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Log into instance\r\n# JIRA Import Wizard: https://.atlassian.net/secure/admin/StudioImportSelect!start.jspa\r\n# Select file > Import > File imports and begins processing\r\n# During after 2nd reindex, during the User import > Import fails with the error message \"Failed to import user remotely\"\r\n\r\nh3. Expected Results\r\n\r\nThe import is successful and all users are created.\r\n\r\nh3. Actual Results\r\n\r\nImport fails as soon as duplicate email is detected. JIRA instance down\r\n\r\nFollowing error is displayed in JIRA Logs:\r\n{code}\r\n2017-01-13 12:49:50.743573500 2017-01-13 12:49:50,742 JiraImportTaskExecutionThread-1 ERROR sysadmin 647x859x1 4.15.43.214 /secure/admin/StudioImport!import.jspa [c.a.j.studio.importer.StudioImport] Unexpected error while restoring data: com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to import user remotely\r\n2017-01-13 12:49:50.743576500 com.atlassian.crowd.exception.runtime.OperationFailedException: Failed to import user remotely\r\n{code}\r\n{code}\r\n2017-01-13 12:49:50.743697500 Caused by: com.atlassian.crowd.exception.OperationFailedException: Failed to import user remotely\r\n{code}\r\n{code}\r\n2017-01-13 12:49:50.743713500 Caused by: com.atlassian.idp.client.exceptions.BadRequestException: {\"errorType\":\"UserAlreadyExists\",\"message\":\"A user with ExampleName@example.com already exists\",\"data\":\"ExampleName@example.com\"}\r\n{code}\r\n\r\nCannot access the JIRA instance after the failed import\r\n\r\nh3. Notes\r\n\r\nRelated to: https://jira.atlassian.com/browse/JRA-63746 > Addressing the special character issue\r\n\r\nh3.Workaround\r\nRemove all duplicate email address, generate a new backup, and use this new backup to perform the import.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyfgtr:","customfield_14734":"1|hyfflb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyg8sv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyffl3:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA Cloud import fails when duplicate email found in backup: failed to import user 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Stephen","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 01 February 2019|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9}\r\nHello everyone,\r\n\r\nWe introduced indexes to changegroup and changeitem tables.\r\nThe new indexes are named chggroup_issue_id and chgitem_group_field. If you modified your indexes please adjust names/remove them. Otherwise they will get duplicated.\r\n\r\nAs a friendly reminder - remember to update your database statistics frequently. Otherwise your queries will be vulnerable to parameter sniffing.\r\n\r\nSincerely,\r\nJira Bugfix Team.\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=astephen%40atlassian.com","name":"astephen@atlassian.com","key":"astephen@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=astephen%40atlassian.com&avatarId=6045950","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=astephen%40atlassian.com&avatarId=6045950","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=astephen%40atlassian.com&avatarId=6045950","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=astephen%40atlassian.com&avatarId=6045950"},"displayName":"Adrian Stephen","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63002/votes","votes":60,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2019-02-11T12:36:06.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63002/watchers","watchCount":102,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-10-31T07:20:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyd1on:","updated":"2026-08-20T18:44:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nImprove database indexes for changeitem and changegroup tables.\r\n\r\nh3. Steps to Reproduce\r\n# Have a Jira instance with a large number of issues, with heavy Agile usage.\r\n\r\nh3. Expected Results\r\nJira performance remains as usual.\r\n\r\nh3. Actual Results\r\nJira performance decreases greatly.\r\n \r\nh3. Notes\r\n* The default indexes on both tables are as illustrated in the following screenshots:\r\nTable {{changeitem}}\r\n!Selection_198.jpg!\r\ntable {{changegroup}}\r\n!Selection_199.jpg!\r\n\r\n* Based on users's DBA findings from their database monitoring, there's a high and troublesome CPU impact of the following query:\r\n{code}\r\nSELECT CG.ID, CG.issueid, CG.AUTHOR, CG.CREATED, CI.ID, CI.groupid, CI.FIELDTYPE,\r\nCI.FIELD, CI.OLDVALUE, CI.OLDSTRING, CI.NEWVALUE, CI.NEWSTRING\r\n FROM changegroup CG INNER JOIN\r\n changeitem CI ON CG.ID = CI.groupid\r\n WHERE CG.issueid=:1 AND CI.FIELD=:2\r\nORDER BY CG.CREATED ASC, CI.ID ASC\r\n{code}\r\nThis is understandable as JIRA retrieves change history for rendering issue history tabs and JIRA Agile reports. However the DBA was able to significantly improve the performance by creating 2 new indexes:\r\n{code}\r\nCREATE UNIQUE INDEX JIRADBUSER.CHANGEGROUP_SCX1\r\n ON JIRADBUSER.CHANGEGROUP\r\n(ISSUEID, ID)\r\nTABLESPACE JIRA_DATA;\r\n{code}\r\n{code}\r\nCREATE INDEX JIRADBUSER.CHANGEITEM_SCX1\r\n ON JIRADBUSER.CHANGEITEM\r\n (GROUPID, FIELD)\r\nTABLESPACE JIRA_DATA;\r\n{code}\r\nwhich is believed to improve the performance considerably. We are assuming the logic behind this is the join on changegroup.id <==> changeitem.groupid Please consider the following arguments from the user:\r\n** The performance impact of the change history db look up got worse after upgrading JIRA to JIRA 7.1.8, and is directly related to their Agile usage (i.e. it improves considerably as soon as they disable JIRA Agile).\r\n** See attachment and reports from their DBA on the changes they have made with the indexes and the improvements seen [^Feedback DBA Securex.pdf], [^v$sqlstats_After_Drop_Indexes.xlsx], [^v$sqlstats_Before_Drop_Indexes.xlsx].\r\n\r\n\r\nh3. Workaround\r\n{panel}\r\n(!) *Note:* Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.\r\n{panel}\r\nAdding the indexes mentioned before seems to alleviate the problem.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyd3e7:","customfield_14734":"1|hyd1pj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hye1av:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyd1pb:","customfield_12830":null,"customfield_10401":null,"summary":"Create new composite indexes for changegroup and changeitem tables to improve 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fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-20T15:50:49.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65265/watchers","watchCount":39,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-05-09T12:53:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyrpnz:","updated":"2026-08-20T18:44:05.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\n*IntegrityChecker* (/secure/admin/IntegrityChecker.jspa) may cause intensive JVM memory pressure and FullGC. At this stage, this could be related only to {{com.mysql.jdbc.JDBC42ResultSet}} implementation.\r\nh3. Environment\r\n * Jira Server and Data Center\r\n\r\nh3. Steps to Reproduce\r\n # _SelectAll_ and run *IntegrityChecker*\r\n # Monitor GC logs\r\n\r\nh3. Expected Results\r\n\r\nJIRA performs well and there is no impact for normal operations\r\nh3. Actual Results\r\n\r\nIntensive memory allocation, frequent FullGC, checking GC log file will show the following:\r\n{noformat}\r\n2016-10-20T17:21:32.546+0100: 2279065.239: [Full GC (Allocation Failure) 7825M->6321M(8192M), 10.9923741 secs]\r\n\r\n2016-10-20T17:21:54.098+0100: 2279086.791: [Full GC (Allocation Failure) 7799M->6331M(8192M), 8.0748878 secs]\r\n\r\n2016-10-20T17:22:10.321+0100: 2279103.014: [Full GC (Allocation Failure) 7856M->6352M(8192M), 11.1664467 secs]\r\n\r\n2016-10-20T17:22:29.799+0100: 2279122.492: [Full GC (Allocation Failure) 7826M->6510M(8192M), 11.0097723 secs]\r\n\r\n2016-10-20T17:23:33.026+0100: 2279185.719: [Full GC (Allocation Failure) 7826M->6371M(8192M), 9.4332153 secs]\r\n{noformat}\r\nh3. Notes\r\n\r\nHeap dump will show large chunk of memory allocated to {{com.mysql.jdbc.JDBC42ResultSet}} :\r\n{code:java}\r\nClass Name | Shallow Heap | Retained Heap | Percentage\r\n----------------------------------------------------------------------------------------\r\ncom.mysql.jdbc.JDBC42ResultSet @ 0x6e2fe1ac8| 176 | 1,957,803,480 | 25.73%\r\n----------------------------------------------------------------------------------------\r\n{code}\r\nor PieChart:\r\n!heap_JDBC42ResultSet_1.png|thumbnail!\r\n\r\nPlease note {{com.mysql.jdbc.JDBC42ResultSet}} may be allocated by another JIRA (or plugin) function, this is not nessasary caused by {*}IntegrityChecker{*}.\r\nh3. Workaround\r\n\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyrqnb:","customfield_14734":"1|hyrpov:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hysbov:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyrpon:","customfield_12830":null,"customfield_10401":null,"summary":"IntegrityChecker may cause intensive JVM memory pressure and FullGC ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"804474","self":"https://jira.atlassian.com/rest/api/latest/issue/804474","key":"JRASERVER-65380","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/109301","id":"109301","description":"","name":"10.3.0","archived":false,"released":true,"releaseDate":"2024-12-05"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["Navigation","UI","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":48.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66460","id":"66460","description":"","name":"7.3.3","archived":false,"released":true,"releaseDate":"2017-03-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/72676","id":"72676","description":"","name":"7.5.0","archived":false,"released":true,"releaseDate":"2017-09-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/85097","id":"85097","name":"7.6.12","archived":false,"released":true,"releaseDate":"2019-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/84994","id":"84994","name":"7.13.2","archived":false,"released":true,"releaseDate":"2019-03-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/84191","id":"84191","description":"","name":"8.1.0","archived":false,"released":true,"releaseDate":"2019-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/105823","id":"105823","description":"","name":"9.4.11","archived":false,"released":true,"releaseDate":"2023-10-05"}],"customfield_20934":null,"issuelinks":[{"id":"340235","self":"https://jira.atlassian.com/rest/api/2/issueLink/340235","outwardIssue":{"id":"141598","key":"JRASERVER-25077","self":"https://jira.atlassian.com/rest/api/2/issue/141598","fields":{"summary":"/secure/ConfigurePortalPages!default.jspa#view=popular - shows defined dashboards for not logged in users","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"416199","self":"https://jira.atlassian.com/rest/api/2/issueLink/416199","outwardIssue":{"id":"1295541","key":"JRACLOUD-72681","self":"https://jira.atlassian.com/rest/api/2/issue/1295541","fields":{"summary":"Users with https://.atlassian.net/secure/ManageFilters.jspa should be prompted to log in","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"340236","self":"https://jira.atlassian.com/rest/api/2/issueLink/340236","outwardIssue":{"id":"250385","key":"JRASERVER-31141","self":"https://jira.atlassian.com/rest/api/2/issue/250385","fields":{"summary":"ConfigurePortalPages!default.jspa#view=search generates infinite loop of exceptions when not logged in","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"387007","self":"https://jira.atlassian.com/rest/api/2/issueLink/387007","outwardIssue":{"id":"439700","key":"JRASERVER-43960","self":"https://jira.atlassian.com/rest/api/2/issue/439700","fields":{"summary":"Shared filters page display username of filter owners for public","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"387006","self":"https://jira.atlassian.com/rest/api/2/issueLink/387006","outwardIssue":{"id":"814113","key":"JRASERVER-65521","self":"https://jira.atlassian.com/rest/api/2/issue/814113","fields":{"summary":"Add possibility to disable public access to JIRA","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11774","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Under Consideration","id":"11774","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cc38fcc6ce5e","name":"cc38fcc6ce5e","key":"JIRAUSER4765457","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4765457&avatarId=5821840","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4765457&avatarId=5821840","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4765457&avatarId=5821840","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4765457&avatarId=5821840"},"displayName":"Ewelina Fiedorowicz","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":17.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65380/votes","votes":18,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-12-05T10:59:09.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65380/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-05-30T01:31:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hysemf:","updated":"2026-08-20T18:44:05.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen accessing JIRA without logging in, *Dashboard* drop down button does not have *Manage Dashboard* link. But user is able to access {{/secure/ConfigurePortalPages.jspa?view=popular}} directly.\r\nh3. Steps to Reproduce\r\n # Access *Manage Dashboard* directly by using this URL; {{/secure/ConfigurePortalPages.jspa?view=popular}}.\r\n # User will be able to see Dashboards that are Public.\r\n\r\nh3. Expected Results\r\n\r\nThe user should be able to access the page from the UI (not by entering URL) to access all the Public dashboard.\r\nh3. Actual Results\r\n\r\nThe user needs to manually navigate to the URL to access this page.\r\nh3. Notes\r\n\r\nThis applies to {{/secure/*ManageFilters*.jspa?filterView=popular}} as well\r\nh3. Workaround\r\n # Shutdown JIRA\r\n # Edit the *actions.xml* located in the {{JIRA-INSTALL/atlassian-jira/WEB-INF/classes}} directory\r\n # Modify the file from:\r\n{code:xml}\r\n \r\n /secure/views/filter/managefilters.jsp\r\n /secure/views/filter/managefilters-content.jsp\r\n /secure/views/securitybreach.jsp\r\n /secure/views/filter/managefilters.jsp\r\n \r\n{code}\r\nto:\r\n{code:xml}\r\n \r\n /secure/views/filter/managefilters.jsp\r\n /secure/views/filter/managefilters-content.jsp\r\n /secure/views/securitybreach.jsp\r\n /secure/views/filter/managefilters.jsp\r\n \r\n{code}\r\n(i) Added the *_roles-required=\"use\"_*\r\n\r\n # Restart JIRA\r\n # Repeat the steps for {{alias=\"ConfigurePortalPages\">}}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hysfh3:","customfield_14734":"1|hysenb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyszg7:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hysen3:","customfield_12830":null,"customfield_10401":null,"summary":"Anonymous user is unable to access Manage Dashboard page via 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Summary:\r\n\r\nWhen a user is deleted from an external directory (LDAP or external Crowd server), references to this user will retain in the {{projectroleactor}} table.\r\nh3. Steps to Reproduce:\r\n # Configure an external directory in Jira via the page *⚙ > User Management > User Directories* (with an LDAP or Crowd server)\r\n # Add a user to the LDAP (or Crowd) server (username: chibi6)\r\n # Sync Jira with the LDAP (or Crowd) server\r\n # Add that user to a Project Role in any Jira project\r\n # Delete the user from the LDAP (or Crowd) server\r\n # Sync again Jira with the LDAP (or Crowd) server\r\n # Go to the *⚙ > User Management > Users* page, and verify that the user is no longer there\r\n # Go to the Project Role page and verify that the user is not displayed there:\r\n!Screenshot1.png|thumbnail!\r\n # Run the following SQL query and verify that the user has been deleted from the {{cwd_user}} table\r\n{code:java}\r\nselect id, directory_id, user_name, active from cwd_user where user_name = 'chibi6';\r\n{code}\r\n!Screenshot2.png|thumbnail!\r\n # Run the following SQL query:\r\n{code:java}\r\nselect * from projectroleactor where roletypeparameter = 'chibi6';\r\n{code}\r\n\r\nh3. Expected Results:\r\n\r\nThe user is deleted from the {{projectroleactor}} table.\r\nh3. Actual Results:\r\n\r\nThe user is not deleted from this table, even though the user is not showing in the Project Role in the UI, causing some data discrepancy in the database:\r\n!Screenshot3.png|thumbnail!\r\nh3. Workaround\r\n\r\nThe only workaround to avoid this discrepancy is to manually delete the rows from the {{projectroleactor}} table for the user(s) that have been deleted from the LDAP (or Crowd) server.\r\n\r\n(!) If you decide to go ahead with this workaround, make sure to create a native backup of your Jira Database, so that you can revert the changes if anything goes wrong.\r\nh3. Notes\r\n\r\n*Note 1*\r\n This bug does not occur when a user is deleted from the Jira Internal Directory. In this case, when the user is deleted from this directory via the page *⚙ > User Management > Users* (or from the Jira API via the end point {{api/2/user}}), the user is properly deleted from the {{projectroleactor}} table.\r\n\r\n*Note 2*\r\n\r\nThis bug was reproduced in Jira versions 8.4.2 and 8.7.1, but it is likely that this bug has been there for a while in older versions (such as 7.x)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1qz1r:","customfield_14734":"1|i1qz7r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1qpt3:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1qz7j:","customfield_12830":null,"customfield_10401":null,"summary":"Deleting a user from LDAP or Crowd server will not delete this user from the projectroleactor 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66995/watchers","watchCount":33,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-02-25T22:11:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzaphz:","updated":"2026-08-20T18:44:00.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJIRA might through the following exception in GUI:\r\n{noformat}\r\nCaused by: java.lang.NullPointerException: config\r\n\tat java.util.Objects.requireNonNull(Objects.java:228)\r\n\tat com.atlassian.jira.issue.fields.option.CachedOptionSetManager.getOptionsForConfig(CachedOptionSetManager.java:42)\r\n\tat com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForConfigScheme(IssueTypeSchemeManagerImpl.java:272)\r\n\tat com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForProject(IssueTypeSchemeManagerImpl.java:242)\r\n\tat com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForProject(IssueTypeSchemeManagerImpl.java:247)\r\n\tat com.atlassian.jira.rest.v2.issue.project.ProjectBeanFactoryImpl.fullProject(ProjectBeanFactoryImpl.java:112)\r\n\tat com.atlassian.jira.rest.v2.issue.ProjectResource$1.apply(ProjectResource.java:226)\r\n\tat com.atlassian.jira.rest.v2.issue.ProjectResource$1.apply(ProjectResource.java:223)\r\n\tat com.atlassian.fugue.Either$LeftProjection.on(Either.java:698)\r\n\tat com.atlassian.jira.rest.v2.issue.ProjectResource.getProject(ProjectResource.java:223)\r\n ... 265 more\r\n{noformat}\r\nh3. Environment\r\n\r\nDC, 2 nodes\r\n\r\n\r\nh3. Steps to Reproduce\r\n\r\nNode A - node with debug port opened\r\nNode B - node w/o need of debug port\r\n\r\n# Start cluster\r\n# On Node A attach a breakpoint in com.atlassian.jira.issue.fields.config.persistence.FieldConfigSchemePersisterImpl#update, before line storeConfigAssociations\r\n#* Make sure breakpoint will suspend thread, not whole JVM\r\n# Still on Node A via browser, try to attach new issue type to issue type scheme via \"Modify Issue Type Scheme\" screen:\r\n## Create new issue type\r\n## Go to \"Issue type schemes\"\r\n## Click \"edit\" on some scheme\r\n## Move created issue type from \"Available Issue Types\" column to \"Issue Types for Current Scheme\"\r\n## Click Save - breakpoint should be hit\r\n# In Node B open Create issue Dialog making sure that active project uses scheme we are trying to modify\r\n#* Note: Sometimes despite breakpoint caches are propagated between nodes. To force node B to load data from DB, we can invalidate caches before opening dialog\r\n# Review actual behaviour - see Actual Results below:\r\n\r\nh3. Expected Results\r\n\r\nNo exceptions should be thrown\r\nh3. Actual Results\r\n\r\nDialog breaks, with stacktrace visible in the console:\r\n{noformat}\r\n2018-02-24 08:47:55,471 http-nio-8090-exec-13 WARN admin 527x7069x2 1jnu1i9 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue!default.jspa [c.a.j.i.fields.config.FieldConfigSchemeImpl] There is not exactly one config for this scheme (10200). Configs are {}.\r\n2018-02-24 08:47:55,476 http-nio-8090-exec-13 ERROR [o.a.c.c.C.[.[localhost].[/jira].[action]] Servlet.service() for servlet [action] in context with path [/jira] threw exception [java.lang.NullPointerException: config] with root cause\r\njava.lang.NullPointerException: config\r\n\tat java.util.Objects.requireNonNull(Objects.java:228)\r\n\tat com.atlassian.jira.issue.fields.option.CachedOptionSetManager.getOptionsForConfig(CachedOptionSetManager.java:42)\r\n\tat com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getIssueTypesForConfigScheme(IssueTypeSchemeManagerImpl.java:272)\r\n\tat com.atlassian.jira.issue.fields.config.manager.IssueTypeSchemeManagerImpl.getSubTaskIssueTypesForProject(IssueTypeSchemeManagerImpl.java:265)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\t... 2 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n\tat com.sun.proxy.$Proxy33.getSubTaskIssueTypesForProject(Unknown Source)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)\r\n\tat com.sun.proxy.$Proxy33.getSubTaskIssueTypesForProject(Unknown Source)\r\n\tat com.atlassian.jira.quickedit.action.QuickCreateIssue.setSelectedIssueTypeId(QuickCreateIssue.java:510)\r\n\tat com.atlassian.jira.quickedit.action.QuickCreateIssue.doDefault(QuickCreateIssue.java:195)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n\tat webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n{noformat}\r\nh3. Workaround\r\n\r\nNo workaround exist yet","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzaq2n:","customfield_14734":"1|hzapiv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzaywf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzapiv:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA may cache wrong value config scheme due to race condition","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"974555","self":"https://jira.atlassian.com/rest/api/latest/issue/974555","key":"JRASERVER-67325","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67325/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-05-18T02:05:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hze9br:","updated":"2026-08-20T18:44:00.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIt can take a really long time to when trying to open the Workflow page at {{/secure/admin/workflows/ListWorkflows.jspa}}. Having a total of 3500 workflows including draft workflows can take up to 7 minutes to load the page.\r\n\r\nh3. Environment\r\n* 3500+ workflows\r\n\r\nh3. Steps to Reproduce\r\n# Create 3500 workflows using [Data generator for Jira|https://marketplace.atlassian.com/apps/1210725/data-generator-for-jira?hosting=server&tab=overview]\r\n# Open {{/secure/admin/workflows/ListWorkflows.jspa}}\r\n\r\nh3. Expected Results\r\nThe Workflow page load fast\r\n\r\nh3. Actual Results\r\nThe Workflow page took a long time to load\r\n\r\nThread dumps will show traces of Jira trying to {{convertXMLtoWorkflowDescriptor}}\r\n{noformat}\r\n\"https-jsse-nio-8443-exec-37 uri:/jira/secure/admin/views/workflow/listworkflows.jsp username:XXXXXXX\" #4430 daemon prio=5 os_prio=0 tid=0x00007fc0100ec800 nid=0x683b runnable [0x00007fbe2041e000]\r\n java.lang.Thread.State: RUNNABLE\r\n\tat java.lang.Throwable.fillInStackTrace(Native Method)\r\n\tat java.lang.Throwable.fillInStackTrace(Throwable.java:783)\r\n\t- locked <0x00007fcad02a1b70> (a java.lang.NumberFormatException)\r\n\t.....\r\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:79)\r\n\tat com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:47)\r\n\tat com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:198)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.convertXMLtoWorkflowDescriptor(CachingDraftWorkflowStore.java:104)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.getJiraDraftWorkflow(CachingDraftWorkflowStore.java:113)\r\n\tat com.atlassian.jira.workflow.CachingDraftWorkflowStore.getDraftWorkflow(CachingDraftWorkflowStore.java:52)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getDraftWorkflow(OSWorkflowManager.java:227)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflowsIncludingDrafts(OSWorkflowManager.java:136)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getDraftWorkflows(ListWorkflows.java:207)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getDraftFor(ListWorkflows.java:141)\r\n\tat com.atlassian.jira.web.action.admin.workflow.ListWorkflows.getLastModifiedDateForDraft(ListWorkflows.java:150)\r\n\t.....\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fproperty_005f5(listworkflows_jsp.java:1874)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fparam_005f1(listworkflows_jsp.java:1846)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005ftext_005f18(listworkflows_jsp.java:1755)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspx_meth_ww_005fif_005f6(listworkflows_jsp.java:1719)\r\n\tat jsp.secure.admin.views.workflow.listworkflows_jsp._jspService(listworkflows_jsp.java:349)\r\n\t......{noformat}\r\n \r\nh3. Notes\r\n{{getDraftWorkflows}} method is not loading _only_ draft workflows but loading _all_ the workflows including drafts.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hze9of:","customfield_14734":"1|hze9cn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzege7:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hze9cn:","customfield_12830":null,"customfield_10401":null,"summary":"View Workflow page load slow when there are many workflows","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1900497","self":"https://jira.atlassian.com/rest/api/latest/issue/1900497","key":"JRASERVER-74492","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["performance-scalability","pse-request","whl-exclude","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":28.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/99502","id":"99502","description":"","name":"8.13.21","archived":false,"released":true,"releaseDate":"2022-05-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/100696","id":"100696","description":"","name":"8.13.22","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/101715","id":"101715","description":"","name":"8.13.24","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/102192","id":"102192","description":"","name":"8.13.25","archived":false,"released":true,"releaseDate":"2022-07-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/102793","id":"102793","description":"","name":"8.13.27","archived":false,"released":true,"releaseDate":"2022-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/101716","id":"101716","description":"","name":"8.20.12","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/103090","id":"103090","description":"","name":"8.20.14","archived":false,"released":true,"releaseDate":"2022-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/101717","id":"101717","description":"","name":"9.2.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/102995","id":"102995","description":"","name":"9.3.1","archived":false,"released":true,"releaseDate":"2022-10-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/110303","id":"110303","description":"","name":"9.12.18","archived":false,"released":true,"releaseDate":"2025-02-04"}],"customfield_20934":null,"issuelinks":[{"id":"533216","self":"https://jira.atlassian.com/rest/api/2/issueLink/533216","outwardIssue":{"id":"2070938","key":"JRASERVER-78697","self":"https://jira.atlassian.com/rest/api/2/issue/2070938","fields":{"summary":"Jira 10 no longer allows customizing webhooks queue size and number of consumers","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c05631dc8c5f","name":"c05631dc8c5f","key":"JIRAUSER10004442","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10004442&avatarId=11165361","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10004442&avatarId=11165361","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10004442&avatarId=11165361","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10004442&avatarId=11165361"},"displayName":"Tomasz Ziółkowski","active":false,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":77.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 4 Jun 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nDear Customers,\r\n\r\nThis bug has been fixed, and I have confirmed that the UserAttributeStoredEvent does not overflow the webhook queue anymore for Jira 10 and above.\r\n\r\nBest regards\r\n\r\nTomasz Ziółkowski\r\nPrincipal Software Engineer, Jira Platform\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74492/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-06-04T14:10:06.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74492/watchers","watchCount":35,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-11-03T18:40:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3k3bj:","updated":"2026-08-20T18:43:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n{panel}\r\nh4. *{color:#ff0000}Jira 8.13 notice \uD83D\uDEA8{color}*\r\n\r\nAsynchronous WebHooks have been *enabled by default* on versions:\r\n{code:none}\r\n8.13.21\r\n8.13.22\r\n8.13.23\r\n8.13.24\r\n{code}\r\nIf you were unaware of this, refer to the *Workaround* section.\r\nh4. Asynchronous WebHooks availability\r\n\r\nAsync WebHooks were shipped through JRASERVER-68174 and are fully supported *only* in Jira 8.13, 8.20 and 9.2 onwards following this chart:\r\n{code:none}\r\n8.13.21 – 8.13.24: Enabled by default and not optimally implemented. Upgrade to 8.13.25 or later when possible.\r\n\r\n8.13.25 – 8.13.99*: Fully supported\r\n8.20.12 – 8.20.99*: Fully supported\r\n9.2.0 – 9.99.99*: Fully supported\r\n\r\n* \"hypothetical versions\", meaning it's supported on all future releases of that branch.\r\n{code}\r\nEnabling asynchronous WebHooks makes use of the Web-Hook-Events-Processor queue, with a *default* Thread pool of *10* processors and maximum queue size of {*}200{*}. This is for {*}each node{*}, and a full queue in \"node 1\" doesn't route new events to the idle queue in \"node 2\", for example.\r\n\r\nIn large instances, specially making use of 3rd party SAML/SSO apps, this queue is regularly flooded with too many UserAttributeStoredEvent objects.\r\nWhen the queue reaches it's limit (200 default), it starts *rejecting new events* until it's able to accommodate more. WebHooks listening to events that've been rejected because of full queue won't be triggered.\r\n{panel}\r\nh3. Steps to Reproduce\r\n{panel}\r\n # Setup Jira with SAML/SSO (preferably using a [3rd party app|https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira&query=saml]).\r\n # Configure some 10 WebHooks to listen to all the events available and do not \"Exclude body\"\r\n # Setup a JMeter or other request automation to simulate Issue updates, transitions and comment creations.\r\n\r\nThere's suspicion even REST API requests allowlisted to bypass the SAML/SSO will trigger the UserAttributeStoredEvent and flood the queue given enough load.\r\n\r\nThe default queue and/or Thread pool size can be reduced or the Issues being commented, transitioned or updated be populated with lots of data to delay the processors and help reproduce the queue overflow. _(ref.: [How to find the Issues with most data in Jira|https://confluence.atlassian.com/jirakb/how-to-find-the-issues-with-most-data-in-jira-1168848469.html])_\r\n{panel}\r\nh3. Expected Results\r\n{panel}\r\nJira's able to handle enterprise-level demand out-of-the-box.\r\nOr events that aren't possible for WebHooks to listen to shouldn't be put into the queue to be discarded in sequence.\r\n{panel}\r\nh3. Actual Results\r\n{panel}\r\nRejected events are observed in atlassian-jira.log:\r\n{code:none}\r\n2022-10-31 11:46:48,839-0700 http-nio-8080-exec-68 url: /rest/api/2/issue/JIRA-12345/comment; user: charlie ERROR charlie 000x0000000x0 session00 127.0.0.1 /rest/api/2/issue/JIRA-12345/comment [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.comment.CommentCreatedEvent@431012fb] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.webhooks.plugin.WebHookEventsProcessor.onEvent(java.lang.Object), listener=com.atlassian.webhooks.plugin.WebHookEventsProcessor@1539bc1f}]\r\njava.lang.RuntimeException: Task com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable@6a201cb8 rejected from java.util.concurrent.ThreadPoolExecutor@490244d8[Running, pool size = 10, active threads = 10, queued tasks = 200, completed tasks = 2246209]. Listener: com.atlassian.webhooks.plugin.WebHookEventsProcessor event: com.atlassian.jira.event.comment.CommentCreatedEvent\r\n{code}\r\nWe can parse the logs to \"group by and count\" the events rejected on that queue with this command (Linux):\r\n{code:bash}\r\negrep \"pool size.*queued tasks.*WebHookEventsProcessor\" $JIRA_HOME/log/atlassian-jira.log* | awk '{print $NF}' | sort | uniq -c | sort -nr | column -tx\r\n{code}\r\nSample output:\r\n{code:java}\r\n2241 com.atlassian.crowd.event.user.UserAttributeStoredEvent\r\n144 com.atlassian.jira.event.issue.IssueEvent\r\n15 com.atlassian.jira.event.comment.CommentCreatedEvent\r\n7 com.atlassian.jira.event.issue.link.IssueLinkCreatedEvent\r\n{code}\r\nWe see a disproportional amount of *rejected* UserAttributeStoredEvent and also other Event types being rejected (probably as consequence of the flood of the first event type).\r\n{panel}\r\nh3. Workaround\r\n{panel}\r\nThe workarounds listed here are mutually exclusive: choose one of them. _(though you can implement both, the Feature Flag takes precedence and the pool and queue size as irrelevant)_\r\n\r\n*(!) Note: The workarounds work for Jira 8.x and 9.x only.*\r\nh4. A. Disabling async WebHooks\r\n\r\nIf you're on Jira Core versions 8.13.21–24 or on other Jira 8.20.x or Jira 9.2.x and have enabled the async WebHooks, you may disable it with the Feature Flag below and *restart Jira* (one node at a time will work):\r\n{code:java}\r\ncom.atlassian.jira.webhookEventsAsyncProcessing.disabled{code}\r\n_(ref.: [How to manage dark features in Jira|https://confluence.atlassian.com/jirakb/how-to-manage-dark-features-in-jira-959286331.html])_\r\n\r\nThis will cause WebHooks to be processed within the same request/Thread that triggered the event and *may increase response times* to end-users or API-clients.\r\n\r\nSee [Best practices on working with WebHooks in Jira|https://confluence.atlassian.com/jirakb/best-practices-on-working-with-webhooks-in-jira-1180143465.html] on how to make best use of WebHooks in Jira.\r\nh4. B. Increasing queue size\r\n\r\nThe Web-Hook-Events-Processor Thread pool and queue size can be adjusted with the following JVM startup parameters (example with their default values):\r\n(i) Jira 10.3.5 fixes webhook queue size and thread pool: JRASERVER-78697\r\n{code:java}\r\n-Dwebhooks.executor.queue.size=200 -Dwebhooks.executor.thread.pool.size=10\r\n{code}\r\n_(ref.: [Setting properties and options on startup|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html])_\r\n\r\nA restart is required for the new params to work. In Jira Data Center it can be a rolling restart (one node at a time).\r\n{panel}\r\n \r\n----","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3k36f:","customfield_14734":"1|i3k3cv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3j3jo:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3k3cn:","customfield_12830":null,"customfield_10401":null,"summary":"Enabling asynchronous WebHooks may result in the Web-Hook-Events-Processor queue overflowing with too many UserAttributeStoredEvent and other WebHooks not being triggered as a result","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1586554","self":"https://jira.atlassian.com/rest/api/latest/issue/1586554","key":"JRASERVER-71265","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108823","id":"108823","description":"","name":"10.2.1","archived":false,"released":true,"releaseDate":"2024-10-30"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":68.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81296","id":"81296","description":"","name":"7.6.9","archived":false,"released":true,"releaseDate":"2018-10-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/89403","id":"89403","description":"","name":"7.13.9","archived":false,"released":true,"releaseDate":"2019-10-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/91502","id":"91502","description":"","name":"7.13.14","archived":false,"released":true,"releaseDate":"2020-06-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/92949","id":"92949","description":"","name":"8.13.2","archived":false,"released":true,"releaseDate":"2020-12-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/99493","id":"99493","description":"","name":"8.20.7","archived":false,"released":true,"releaseDate":"2022-03-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/105514","id":"105514","description":"","name":"9.4.9","archived":false,"released":true,"releaseDate":"2023-07-25"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d61d3d60e1c","name":"7d61d3d60e1c","key":"JIRAUSER5570173","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5570173&avatarId=6551325","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5570173&avatarId=6551325","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5570173&avatarId=6551325","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5570173&avatarId=6551325"},"displayName":"Mateusz Beczek","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/56390","id":"56390","name":"Tomcat"},{"self":"https://jira.atlassian.com/rest/api/2/component/10870","id":"10870","name":"UPM (Universal Plugin Manager)","description":"We need this for historical purposes. Issues should be raised in the add-on's issue tracker. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfilipan","name":"mfilipan","key":"mfilipan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfilipan&avatarId=6021407","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfilipan&avatarId=6021407","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfilipan&avatarId=6021407","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfilipan&avatarId=6021407"},"displayName":"Marko Filipan","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"*Atlassian Update - 14 October 2024*\r\n\r\nHi everyone,\r\n\r\nThank you for taking the time to file and comment on this issue. We’ve verified this issue and we’ve found two different paths you might be affected by. Fortunately, neither poses a threat to your Jiras.\r\n\r\nThe first one is related to displaying workflow trigger icons while adding new triggers. We’ve identified the bug, and it will be fixed in the upcoming Jira 10.2 and 10.3 LTS versions.\r\n\r\nThe second one is plugin-related, and it should be checked with the plugin vendor. We’re happy to help you identify the affected plugin, so please reach out to our Support Team if you are noticing the issue in the logs.\r\n\r\nBest regards,\r\n\r\nMateusz Beczek\r\n\r\nSenior Software Engineer, Jira DC","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mfilipan","name":"mfilipan","key":"mfilipan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mfilipan&avatarId=6021407","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mfilipan&avatarId=6021407","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mfilipan&avatarId=6021407","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mfilipan&avatarId=6021407"},"displayName":"Marko Filipan","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71265/votes","votes":87,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-28T13:32:18.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71265/watchers","watchCount":82,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-07-07T09:39:22.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i23we7:","updated":"2026-08-20T18:43:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\n\"The encoding [binary] is not recognised by the JRE\" keeps getting logged in Tomcat log. It occurs quite often and creating a lot of noise in the logs.\r\nh3. Steps to Reproduce\r\n # Create a fresh Jira 7.13 instance, without any add-ons\r\n # Make sure Jira Software is installed\r\n # Open a new incognito window > select Project > Create project > select \"Scrum Software Development\"\r\n\r\n OR\r\n\r\nInstall a custom add-on that will to this warning being logged (one potential add-on is [Back to Top|https://marketplace.atlassian.com/apps/1212062/back-to-top?hosting=server]). This can be the case in Jira 8.x as well.\r\n\r\nh3. Expected Results\r\n\r\nTomcat logs do not log any warning.\r\nh3. Actual Results\r\n\r\nUpon selecting the project template, the following gets logged in the logs:\r\n{code:java}\r\n06-Jul-2020 13:43:15.291 WARNING [http-nio-7139-exec-23] org.apache.catalina.connector.Response.setContentType The encoding [binary] is not recognised by the JRE06-Jul-2020 13:43:15.291 WARNING [http-nio-7139-exec-23] org.apache.catalina.connector.Response.setContentType The encoding [binary] is not recognised by the JRE java.lang.IllegalArgumentException: java.io.UnsupportedEncodingException: The character encoding [binary] is not supported at org.apache.coyote.Response.setCharacterEncoding(Response.java:417) at org.apache.catalina.connector.Response.setContentType(Response.java:810) at org.apache.catalina.connector.ResponseFacade.setContentType(ResponseFacade.java:250) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at com.atlassian.gzipfilter.SelectingResponseWrapper.setContentType(SelectingResponseWrapper.java:68) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at com.atlassian.core.filters.encoding.FixedHtmlEncodingResponseWrapper.setContentType(FixedHtmlEncodingResponseWrapper.java:38) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at javax.servlet.ServletResponseWrapper.setContentType(ServletResponseWrapper.java:138) at com.atlassian.core.filters.HeaderSanitisingResponseWrapper.setContentType(HeaderSanitisingResponseWrapper.java:57) at com.atlassian.plugin.webresource.impl.support.http.Response.setContentType(Response.java:56) at com.atlassian.plugin.webresource.impl.support.http.Response.setContentTypeIfNotBlank(Response.java:69) at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:288) at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:282) at com.atlassian.plugin.webresource.impl.http.Controller.serveResource(Controller.java:213) at com.atlassian.plugin.webresource.impl.http.Controller.serveResource(Controller.java:62) at com.atlassian.plugin.webresource.impl.http.Router$2.apply(Router.java:45) at com.atlassian.plugin.webresource.impl.http.Router$2.apply(Router.java:43) at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHandler(BaseRouter.java:167) at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144) at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65) at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28) at javax.servlet.http.HttpServlet.service(HttpServlet.java:635) at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34) at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nChange logging level from WARNING level to ERROR, in order to suppress the message:\r\n # Edit {{logging.properties}} file in $JIRA_INSTALL/conf\r\n # At the end of the file, insert the following:\r\n{noformat}# Surpress 'The encoding [binary] is not recognised by the JRE'\r\norg.apache.catalina.connector.Response.level = ERROR{noformat}\r\n # Save the file and restart Jira\r\n\r\nh3. Notes\r\n * The warning may not appear every time, while attempting to reproduce the issue.\r\n * In order to have a successful replication, a private / incognito window must be used in order to clear browser cache.\r\n * Some custom plugins can also cause this message being logged (e.g. we identified this message being logged due to [Back to Top|https://marketplace.atlassian.com/apps/1212062/back-to-top?hosting=server] plugin). Disabling and uninstalling the plugin is a way to test\r\n ** A way to test if any other plugin is causing this message to be logged, is to enable [Safe Mode|https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html], do a full re-index and check whether the issue still appears in the log.\r\n * (!) *At this moment, we cannot see that the warning is present in Jira 8.5.x for the Jira Software add-on. However, it seems there is a different cause for this message in Jira 8.x., mainly related to custom plugins being used. In that case, users should reach to plugin vendors and report the behaviour.*","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i23w8v:","customfield_14734":"1|i23wfb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i23kdj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i23wf3:","customfield_12830":null,"customfield_10401":null,"summary":"\"The encoding [binary] is not recognised by the JRE\" keeps getting logged in Tomcat log","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1936034","self":"https://jira.atlassian.com/rest/api/latest/issue/1936034","key":"JRASERVER-75184","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Błajet","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":15.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5fb7769fcbc7","name":"5fb7769fcbc7","key":"JIRAUSER4683902","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4683902&avatarId=5806888","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4683902&avatarId=5806888","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4683902&avatarId=5806888","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4683902&avatarId=5806888"},"displayName":"Allan Gandelman","active":true,"timeZone":"America/Bahia"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5fb7769fcbc7","name":"5fb7769fcbc7","key":"JIRAUSER4683902","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4683902&avatarId=5806888","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4683902&avatarId=5806888","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4683902&avatarId=5806888","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4683902&avatarId=5806888"},"displayName":"Allan 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one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-20T15:50:43.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75184/watchers","watchCount":15,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-04-04T14:55:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3q3qv:","updated":"2026-08-20T18:43:56.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nWhen an instance has many filters, the SearchRequest re-index phase will take a longer time.\r\n\r\nIf the time goes above the *{{}}* time from the {{dbconfig.xml}} (300s by default) then the database connection from the {{JiraTaskExecutionThread-#}} thread is considered abandoned.\r\n\r\nUsually, this results in only a warning like this, and no practical problems:\r\n{code}\r\n2023-03-30 01:03:03,739+0000 pool-29-thread-1 WARN admin 62x37x1 14ju9qw 192.168.0.4 /secure/admin/jira/IndexReIndex!reindex.jspa [atlassian-diagnostics] 2023-03-30T01:03:03.680Z Component 'Database' alerted 'Database connection leaked' (details: {\"activeConnections\":2,\"idleConnections\":19,\"maxConnections\":100,\"connectionAcquiredTimestampInMillis\":1680138123564}, trigger: {\"pluginKey\": \"not-detected\"})\r\n{code}\r\n\r\nIf the instance is using many DB connections or the parameter {{}} is set to {{true}}, the connection could be evicted, resulting in the error below and failure in the re-index process.\r\n{code}\r\n2023-03-30 01:03:10,674+0000 JiraTaskExecutionThread-1 ERROR admin 62x37x1 14ju9qw 172.29.226.177,172.50.0.4 /secure/admin/jira/IndexReIndex!reindex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindexing encountered an error for one of the indexers. Reindex all continues. Error for indexer: SharedEntityIndexManager: paths: []\r\norg.ofbiz.core.util.GeneralRuntimeException: Error getting the next result (This ResultSet is closed.)\r\n{code}\r\n\r\nThis causes some filters to be missing from the index and can affect boards, dashboards and queues.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n# Create about 100k-300k filters. For example, using a loop like this:\r\n{code}\r\nfor i in {1..300000}; do echo \" Filter $i\"; curl -D- -u username:pasword -X POST -H \"Content-Type: application/json\" --data \"{ \\\"name\\\": \\\"All Open Bugs $i\\\", \\\"description\\\": \\\"Lists all open bugs\\\", \\\"jql\\\": \\\"type = Bug and resolution is empty\\\", \\\"favourite\\\": true, \\\"editable\\\": true}\" https://myjira.com/rest/api/2/filter ; done\r\n{code}\r\n# Reduce the {{}} to 60 seconds (or less if needed) in the dbconfig.xml\r\n# Add the parameter {{true}}\r\n# Restart Jira\r\n# When running the reindex, if the SearchRequest part takes more than the time set to {{}}, the reindex should fail.\r\n\r\nh3. Expected Results\r\nThe re-index operation finishes successfully.\r\n\r\nh3. Actual Results\r\n\r\nWe see that after the time set in {{}} (60 seconds in this case), the \"Database connection leaked\" message is logged.\r\nAfter a few seconds, the connection is evicted and the error happens, resulting in the re-index failure.\r\n{noformat}\r\n2023-03-30 01:02:03,502+0000 JiraTaskExecutionThread-1 INFO admin 62x37x1 14ju9qw 172.29.226.177,172.50.0.4 /secure/admin/jira/IndexReIndex!reindex.jspa [c.a.j.w.a.admin.index.IndexAdminImpl] Re-indexing is 0% complete. Current index: SearchRequest\r\n...\r\n2023-03-30 01:03:03,739+0000 pool-29-thread-1 WARN admin 62x37x1 14ju9qw 172.29.226.177,172.50.0.4 /secure/admin/jira/IndexReIndex!reindex.jspa [atlassian-diagnostics] 2023-03-30T01:03:03.680Z Component 'Database' alerted 'Database connection leaked' (details: {\"activeConnections\":2,\"idleConnections\":19,\"maxConnections\":100,\"connectionAcquiredTimestampInMillis\":1680138123564}, trigger: {\"pluginKey\": \"not-detected\"})\r\n...\r\n2023-03-30 01:03:10,674+0000 JiraTaskExecutionThread-1 ERROR admin 62x37x1 14ju9qw 172.29.226.177,172.50.0.4 /secure/admin/jira/IndexReIndex!reindex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindexing encountered an error for one of the indexers. Reindex all continues. Error for indexer: SharedEntityIndexManager: paths: []\r\norg.ofbiz.core.util.GeneralRuntimeException: Error getting the next result (This ResultSet is closed.)\r\n\tat org.ofbiz.core.entity.EntityListIterator.next(EntityListIterator.java:272)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizListIterator.next(DefaultOfBizListIterator.java:100)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizListIterator.next(WrappingOfBizListIterator.java:68)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.pullNext(DatabaseIterator.java:57)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.populateNextIfNull(DatabaseIterator.java:66)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.hasNext(DatabaseIterator.java:37)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:38)\r\n\tat com.atlassian.jira.util.collect.CloseableIterator$Functions.foreach(CloseableIterator.java:50)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterable.foreach(DatabaseIterable.java:39)\r\n\tat com.atlassian.jira.util.collect.TransformingEnclosedIterable.foreach(TransformingEnclosedIterable.java:26)\r\n\tat com.atlassian.jira.sharing.index.DefaultSharedEntityIndexManager.reIndex(DefaultSharedEntityIndexManager.java:124)\r\n\tat com.atlassian.jira.sharing.index.DefaultSharedEntityIndexManager.reIndexAll(DefaultSharedEntityIndexManager.java:93)\r\n\tat com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:70)\r\n\tat com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:51)\r\n\tat com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.doReindex(ReIndexAsyncIndexerCommand.java:27)\r\n\tat com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n\tat com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.call(ReIndexAsyncIndexerCommand.java:18)\r\n\tat com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:533)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)\r\n\tat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\r\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)\r\n\tat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.base/java.lang.Thread.run(Thread.java:829)\r\nCaused by: org.postgresql.util.PSQLException: This ResultSet is closed.\r\n\tat org.postgresql.jdbc.PgResultSet.checkClosed(PgResultSet.java:2932)\r\n\tat org.postgresql.jdbc.PgResultSet.next(PgResultSet.java:1951)\r\n\tat org.apache.commons.dbcp2.DelegatingResultSet.next(DelegatingResultSet.java:191)\r\n\tat org.apache.commons.dbcp2.DelegatingResultSet.next(DelegatingResultSet.java:191)\r\n\tat org.ofbiz.core.entity.EntityListIterator.next(EntityListIterator.java:266)\r\n{noformat}\r\n\r\nh3. Workaround\r\nThere are a few approaches to avoid this problem:\r\n# *This should solve the issue in most cases* - remove {{}} from {{dbconfig.xml}} and restart Jira.\r\n# Increase the {{}} time in {{dbconfig.xml}} and restart Jira;\r\n# Improve the re-index performance. Here are some ideas:\r\n#* Increase the number of threads by setting the {{jira.index.sharedentity.threads}} parameter in {{jira-config.properties}}. The default value is 10.\r\n#* Improve the database resources;\r\n#* Start the re-index from a node that has lower latency to the database","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3q3lr:","customfield_14734":"1|i3q3s7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3ozr0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3q3rz:","customfield_12830":null,"customfield_10401":null,"summary":"When SearchRequest re-index takes a long time, the database connection is abandoned","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1776536","self":"https://jira.atlassian.com/rest/api/latest/issue/1776536","key":"JRASERVER-72630","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/110313","id":"110313","description":"","name":"10.4.0","archived":false,"released":true,"releaseDate":"2025-01-22"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Support HTTP/2 protocol","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related 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Stephen","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72630/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-01-22T11:09:28.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72630/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-07-21T10:16:56.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2zt6n:","updated":"2026-08-20T18:43:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nActivity Stream gadget fails to load if it's accessed via HTTPS with HTTP/2 UpgradeProtocol enabled. \r\n\r\n{code}\r\n \r\n{code}\r\n\r\nWith the parameter, the failing /plugins/servlet/gadgets/ request is associated with H2 (instead of HTTP/1.1) protocol.\r\n\r\nh3. Steps to Reproduce\r\n# Deploy Jira 8.13.8\r\n# Add another HTTPS connector to Jira with \r\n{code}\r\n\r\n{code}\r\n# Restart Jira\r\n# Access Jira over HTTPS and check the activity stream gadget\r\n\r\nh3. Expected Results\r\n\r\nActivity stream to load without any issues. \r\n\r\nh3. Actual Results\r\n# From the HAR file, /plugins/servlet/gadgets/ifr request is returned with HTTP 500 response:\r\n# NullPointerException is logged in corresponding log: \r\nThe below exception is thrown in the xxxxxxx.log file:\r\n{code}\r\n2021-07-14 19:00:41,554-0400 https-openssl-nio-443-exec-14 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=78bb5031-7e6b-410b-90f7-c08240c4ee6e, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException\r\n \tat java.lang.String.replace(String.java:2240) [?:1.8.0_275]\r\n \tat org.apache.shindig.gadgets.DefaultUrlGenerator.getBundledJsUrl(DefaultUrlGenerator.java:85) [?:?]\r\n \tat org.apache.shindig.gadgets.render.RenderingContentRewriter.injectFeatureLibraries(RenderingContentRewriter.java:221) [?:?]\r\n \tat org.apache.shindig.gadgets.render.RenderingContentRewriter.rewrite(RenderingContentRewriter.java:144) [?:?]\r\n \tat org.apache.shindig.gadgets.rewrite.DefaultContentRewriterRegistry.rewriteGadget(DefaultContentRewriterRegistry.java:75) [?:?]\r\n \tat org.apache.shindig.gadgets.render.HtmlRenderer.render(HtmlRenderer.java:77) [?:?]\r\n \tat org.apache.shindig.gadgets.render.Renderer.render(Renderer.java:78) [?:?]\r\n \tat org.apache.shindig.gadgets.servlet.GadgetRenderingServlet.render(GadgetRenderingServlet.java:58) [?:?]\r\n \tat org.apache.shindig.gadgets.servlet.GadgetRenderingServlet.doGet(GadgetRenderingServlet.java:93) [?:?]\r\n \tat javax.servlet.http.HttpServlet.service(HttpServlet.java:626) [servlet-api.jar:?]\r\n \tat javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]\r\n \tat com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) [atlassian-plugins-servlet-5.3.11.jar:?]\r\n \tat javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:?]\r\n \tat com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:47) [atlassian-plugins-servlet-5.3.11.jar:?]\r\n \t...\r\n , referer=https:///secure/Dashboard.jspa?selectPageId=21001, servletErrorMessage=\r\n{code}\r\n \r\n\r\nh3. Notes\r\nSimilar issue in Bamboo - https://jira.atlassian.com/browse/BAM-20695\r\n\r\nh3.Workaround\r\n# Remove the UpgradeProtocol for http2 from the HTTPS connector in the server.xml\r\n{code}\r\n \r\n{code}\r\n# Restart Jira\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2zt1b:","customfield_14734":"1|i2zt7r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2z69r:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2zt7j:","customfield_12830":null,"customfield_10401":null,"summary":"HTTP/2 causing Activity Stream gadget to fail when accessed via HTTPS.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"278977","self":"https://jira.atlassian.com/rest/api/latest/issue/278977","key":"JRASERVER-33345","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/113803","id":"113803","name":"11.3.0","archived":false,"released":true,"releaseDate":"2025-12-03"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"193847","customfield_11435":"193847","customfield_11437":"193559","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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INFO in the logs when users configure a Catch Email Address","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated 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in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/44490","id":"44490","name":"Mail Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"Cannot handle message as the recipient(s) (.*?) do not match the catch 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Leng","active":false,"timeZone":"Asia/Shanghai"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33345/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-12-03T16:14:27.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33345/watchers","watchCount":36,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-05-31T15:20:44.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx4iv3:","updated":"2026-08-20T18:43:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"\r\nh3. Issue Summary\r\n\r\nIncoming Emails might be rejected by the Jira Mail Handler for any of the following reasons:\r\n- none of the recipient email address from the incoming email matched the *catch email address* configuration in the mail handler\r\n- the incoming email is an auto-generated email and is detected as a \"bulk email\" by the mail handler\r\n\r\nIn such cases, the mail handler keeps the incoming mail as \"UNREAD\" instead of marking is as \"READ\" in the mailbox. As a result, whenever the mail handler scans the mailbox, it will keep processing these emails over and over, resulting in the following consequences:\r\n- the Jira incoming Mail logs will get flooded with WARN/INFO logs saying \"The message has been rejected:\"\r\n- if the mailbox contains a huge amount of those emails, the mail handler will run very slowly (as it needs to scan over and over these same emails), consumes the caesium threads and prevent other services (such as the notification mail queue service) to run on schedule\r\n\r\nHere are 2 possible scenarios where this issue can occur:\r\n\r\nh3. Scenario 1\r\n\r\nWhen you specify an email address in the *Catch Email Address* field of an *Incoming Mail Handler*, and an email message's recipent(s) does not match the *Catch Email Address* field, the following message is logged:\r\n{noformat}\r\n2013-05-28 06:44:48,156 INFO [POP Mail for TKN] QuartzWorker-1 ServiceRunner \r\nCreate Issue / Comment for Project TKN The message has been rejected: The messages recipient(s) does not match catch mail list.\r\n{noformat}\r\n\r\nh3. Scenario 2\r\n\r\nWhen an auto-generated email is sent to the Jira Mail Handler, the mail handler will keep pulling and processing that same email over and over again, the following will be seen in the logs:\r\n{code}\r\n2020-12-03 14:34:17,469+0100 DEBUG [GMAIL SERVER] Caesium-1-1 anonymous Mail handler for SCRUMP project - GMAIL Mail handler for SCRUMP project - GMAIL[10400]: The message has been rejected (Rejecting message due to failed bulk check.): From :[Julien Rey ], Subject: I'm out of the office Re: Test, Date: \r\n{code}\r\n\r\nh3. Suggestion\r\n\r\nThe Jira mail handler should either mark such emails as \"READ\" (with IMAP), or delete them (with POP), so that such emails stop being processed.\r\n\r\n\r\nh3. Workaround\r\n\r\nh4. Scenario where the email was rejected due to the \"Catch email\" setting\r\n\r\nThe only way to stop the Jira Mail handler to keep processing such emails over and over is to delete them from the Mailbox the mail handler is pulling emails from, or to mark them as READ.\r\n\r\n(!) Please note that such emails might still be stuck in the Jira mail handler data cache, so if the mail handler is still processing them:\r\n- you can either perform a Jira re-start in order to clear the data cache\r\n- or delete the mail handler from *⚙ > System > Incoming Mail*, and re-create it\r\n\r\nh4. Scenario where the email was rejected due to the bulk detection\r\n\r\nYou can either follow the same workaround above (in case of catch email address detection). Or, for a long term fix, change the mail handler configuration by setting the *Bulk* field to *Delete the email permanently*","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx7rsv:","customfield_14734":"1|hx4h3r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxc293:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx5n8f:","customfield_12830":null,"customfield_10401":null,"summary":"Mail Handler should better handle messages that are rejected due to recipient not matching catch mail list or bulk detection","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1954483","self":"https://jira.atlassian.com/rest/api/latest/issue/1954483","key":"JRASERVER-75903","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/110313","id":"110313","description":"","name":"10.4.0","archived":false,"released":true,"releaseDate":"2025-01-22"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Przybycień","active":false,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/71805","id":"71805","name":"JQL Search","description":"Issues related only to JQL 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Rey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75903/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-01-22T11:09:27.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75903/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-06-16T13:49:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3t4wf:","updated":"2026-08-20T18:43:51.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Description\r\n\r\nThe Fix Version dropdown gets cleared out in the issue search page if the conditions below are met:\r\n - there are more than 100 versions in the project\r\n - a version that was outside the first 100 result was selected in the \"Fix version\" dropdown\r\n\r\nh3. Steps to replicate\r\n # Create a new Jira project\r\n # Add more than 100 versions to this project\r\n!Step 1.png|thumbnail!\r\n # Go to the issue search page and add the \"Fix version\" filter\r\n # Scroll all the way down, and notice the message saying \"X more options. Continue typing to refine further\"\r\n!Step 2.png|thumbnail!\r\n # Search for a version that was not part of the first 100th result, and which is missing from the dropdown list, and tick it\r\n!Step 3.png|thumbnail!\r\n # Close the \"Fix version\" dropdown list, reopen it, and notice that the version is not showing in the list of \"ticked versions\" (even though we ticked it), although this version is highlighted:\r\n!Step 4.png|thumbnail!\r\n # Add a new issue type to the \"Issue Type\" dropdown\r\n!Step 5.png|thumbnail!\r\n # Take a look at the \"Fix Version\" dropdown\r\n\r\nh3. Expected result\r\n\r\nThe version that was ticked earlier should still be ticked\r\nh3. Actual behavior\r\n\r\nThe version ticked earlier got automatically un-ticked/un-selected and now the \"Fix Version\" dropdown is showing \"All\":\r\n!Step 6.png|thumbnail!\r\n\r\nh3. Environment Note\r\n\r\n- This issue is replicable in Jira 9.4.x\r\n- This issue is not replicable in Jira 8.20.x since in that version, more than 100 versions can be listed in the dropdown:\r\n !Jira8.20.png|thumbnail! \r\n\r\nh3. Workaround\r\n\r\nThe only known workaround is to switched to the advanced search mode and to manually enter the list of versions there:\r\n!Step 7.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3t4r3:","customfield_14734":"1|i3t4xj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3rzho:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3t4xb:","customfield_12830":null,"customfield_10401":null,"summary":"The Fix Version filter gets cleared out in the issue search page if there more than 100 versions","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1093484","self":"https://jira.atlassian.com/rest/api/latest/issue/1093484","key":"JRASERVER-68543","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Summary \r\n\r\nWhile viewing pdf attachment in Chrome, the following stack trace will be shown:\r\n{code}\r\n2018-12-05 10:48:59,943 http-nio-8077-exec-2 ERROR sysadmin 648x1943x1 le8v9o 0:0:0:0:0:0:0:1 /secure/attachment/10004/cat.pdf [c.a.j.web.servlet.ViewAttachmentServlet] Error serving file for path /10004/cat.pdf: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\ncom.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:153)\r\n\tat com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)\r\n\tat com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\nCaused by: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.get(DefaultAttachmentManager.java:733)\r\n{code}\r\n\r\nh3. Steps to Reproduce \r\n# Upload a PDF file to a Jira issue\r\n# View attachment in Chrome\r\n\r\nh3. Expected Results\r\nNo errors in the log\r\n\r\nh3. Actual Results \r\nError in log\r\n\r\nh3. Notes \r\nDoes not occur in Firefox\r\n\r\nh3.Workaround \r\nUse Firefox","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzt09z:","customfield_14734":"1|hzt07j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzt1qn:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzt07j:","customfield_12830":null,"customfield_10401":null,"summary":"Error in logs while viewing pdf attachment in Chrome","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1259047","self":"https://jira.atlassian.com/rest/api/latest/issue/1259047","key":"JRASERVER-69598","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108821","id":"108821","description":"","name":"10.1.1","archived":false,"released":true,"releaseDate":"2024-09-25"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A 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Tandon","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vhu%40atlassian.com","name":"vhu@atlassian.com","key":"vhu@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vhu%40atlassian.com&avatarId=2476552","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vhu%40atlassian.com&avatarId=2476552","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vhu%40atlassian.com&avatarId=2476552","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vhu%40atlassian.com&avatarId=2476552"},"displayName":"Vivian Hu","active":false,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69598/votes","votes":14,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-10-09T11:48:46.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-69598/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-07-11T07:51:43.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i0kclj:","updated":"2026-08-20T18:43:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"When trying to authenticate a user who has a special character in their first name (é specifically) via SAML SSO, we see the following screen\r\n !Jirauser.png|thumbnail! \r\n\r\nThe error in the logs is: \r\n\r\n{code:java}\r\n2019-07-04 16:04:08,679 http-nio-8080-exec-48 ERROR anonymous 964x1404949x1 vn7oz4 10.134.195.158,10.134.41.252 /plugins/servlet/samlconsumer [c.a.p.a.i.web.filter.ErrorHandlingFilter] Received invalid SAML response: Signature validation failed. SAML Response rejected\r\ncom.atlassian.plugins.authentication.impl.web.saml.provider.InvalidSamlResponse: Received invalid SAML response: Signature validation failed. SAML Response rejected\r\n\tat com.atlassian.plugins.authentication.impl.web.saml.provider.impl.OneloginJavaSamlProvider.lambda$extractSamlResponse$1(OneloginJavaSamlProvider.java:89)\r\n\tat com.atlassian.plugin.util.ContextClassLoaderSwitchingUtil.runInContext(ContextClassLoaderSwitchingUtil.java:48)\r\n\tat com.atlassian.plugins.authentication.impl.web.saml.provider.impl.OneloginJavaSamlProvider.extractSamlResponse(OneloginJavaSamlProvider.java:80)\r\n\tat com.atlassian.plugins.authentication.impl.web.saml.SamlConsumerServlet.doPost(SamlConsumerServlet.java:87)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:661)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:742)\r\n\tat com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:742)\r\n\tat com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:45)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:742)\r\n\t... 53 filtered\r\n\tat com.atlassian.plugins.authentication.impl.web.filter.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:83)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 58 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 36 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 10 filtered\r\n{code}\r\n\r\nh3. Workaround\r\nAdd the following as JVM startup parameters:\r\n{code}\r\n-Dfile.encoding=UTF-8 -Djavax.servlet.request.encoding=UTF8\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i0kcjj:","customfield_14734":"1|i0kcmn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i0kaef:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i0kcmf:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to log in with SAML SSO when user has special character in name","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1830908","self":"https://jira.atlassian.com/rest/api/latest/issue/1830908","key":"JRASERVER-72997","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95698","id":"95698","description":"","name":"8.13.10","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/94799","id":"94799","description":"","name":"8.17.0","archived":false,"released":true,"releaseDate":"2021-05-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/97290","id":"97290","description":"","name":"8.19.1","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=abrancalhao%40atlassian.com","name":"abrancalhao@atlassian.com","key":"abrancalhao@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=abrancalhao%40atlassian.com&avatarId=6021547","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=abrancalhao%40atlassian.com&avatarId=6021547","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=abrancalhao%40atlassian.com&avatarId=6021547"},"displayName":"Armando Neto","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72997/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72997/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-11-08T19:15:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i38y2f:","updated":"2026-08-20T18:43:48.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nBy enabling the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling] in Jira, along with the expected profiling information, several Warning messages are added to the atlassian-jira.log, informing that _*{{ThreadLocalQueryProfiler#store was called outside of the context}}*_.\r\n\r\nWhile this does not seem to have any negative performance effects on the instance, it can make the investigation of performance problems more difficult due to the amount of WARN messages added to the logs\r\n\r\nh3. Steps to Reproduce\r\n # Go to *Jira administration (gear icon) > System > Logging and Profiling*\r\n # Enable the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling].\r\n# Access any issues that contain an attachment.\r\n(i) This is just one example of how to trigger the issue. Other identified triggers are\r\n#* Create a project using sample data.\r\n#* Create an Object Schema on Insight.\r\n#* The execution of an Insight Automation rule.\r\n#* A POST to the /rest/analytics/1.0/publish/bulk endpoint.\r\n\r\nh3. Expected Results\r\nOnly profiling information should be added to the logs.\r\n\r\nh3. Actual Results\r\nAlong with the profiling data, several warnings related to Incorrect JIRA API usage can be added to the Jira logs depending on the actions taken.\r\nh4. Example for viewing an attachment\r\n{code}\r\n2021-11-08 15:49:08,757-0300 file-attachment-store:thread-6 WARN admin 949x1121x1 1hup0ub 0:0:0:0:0:0:0:1 /secure/attachment/10000/IssueTypes.png [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:327)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:192)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager.getAttachment(DefaultAttachmentManager.java:174)\r\n\tat com.atlassian.jira.web.servlet.viewfile.AbstractViewFileServlet.getAttachment(AbstractViewFileServlet.java:311)\r\n\tat com.atlassian.jira.web.servlet.viewfile.ViewAttachmentServlet.getCommonAttachment(ViewAttachmentServlet.java:85)\r\n\tat com.atlassian.jira.web.servlet.viewfile.ViewAttachmentServlet.setResponseContentHeaders(ViewAttachmentServlet.java:63)\r\n\tat com.atlassian.jira.web.servlet.viewfile.AbstractViewFileServlet.lambda$streamFileData$2(AbstractViewFileServlet.java:147)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:731)\r\n\tat com.atlassian.jira.issue.managers.DefaultAttachmentManager$7.apply(DefaultAttachmentManager.java:727)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:127)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.apply(DefaultFileSystemAttachmentStore.java:124)\r\n\tat com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:150)\r\n\tat io.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:85)\r\n\tat io.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:94)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n\tat java.base/java.lang.Thread.run(Thread.java:834)\r\n{code}\r\n\r\nh4. Some other examples\r\n{code}\r\n2021-11-05 10:42:49,890-0400 pool-25-thread-10 WARN anonymous 641x247667x6 11oi54r 127.0.0.1 /login.jsp [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findById(DefaultOfBizDelegator.java:327)\r\n\tat com.atlassian.jira.ofbiz.WrappingOfBizDelegator.findById(WrappingOfBizDelegator.java:192)\r\n\tat com.atlassian.jira.issue.managers.DefaultIssueManager.getIssue(DefaultIssueManager.java:143)\r\n\tat com.atlassian.jira.issue.managers.DefaultIssueManager.getIssueObject(DefaultIssueManager.java:323)\r\n\tat com.atlassian.jira.issue.managers.RequestCachingIssueManager.getIssueObject(RequestCachingIssueManager.java:58)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.getIssueFromChangeHistory(ChangeHistoryPropertyHelper.java:109)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.apply(ChangeHistoryPropertyHelper.java:122)\r\n\tat com.atlassian.jira.bc.issue.changehistory.properties.ChangeHistoryPropertyHelper$ChangeGroupPermissionFunction.apply(ChangeHistoryPropertyHelper.java:100)\r\n\t...\r\n\r\n2021-11-08 10:44:20,883-0500 pool-25-thread-5 WARN anonymous 641x247561x8 - 127.0.0.1 /rest/analytics/1.0/publish/bulk [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\t...\r\n\r\n2021-11-08 15:02:00,072-0300 insight-event-3 WARN admin 896x286x1 brmdc1 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:394)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:137)\t\r\n\t...\r\n\r\n2021-11-08 15:16:00,061-0300 insight-event-6 WARN admin 899x580x1 brmdc1 0:0:0:0:0:0:0:1 /rest/insight/1.0/objectschema/create [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:394)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:137)\r\n\t...\t\r\n\r\n2021-11-08 15:57:42,860-0300 file-attachment-store:thread-1 WARN admin 957x106x1 16xa0td 0:0:0:0:0:0:0:1 /rest/jira-importers-plugin/1.0/demo/create [c.a.j.web.filters.ThreadLocalQueryProfiler] Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context. Please report this to support with the following stack trace.\r\njava.lang.Throwable\r\n\tat com.atlassian.jira.web.filters.ThreadLocalQueryProfiler.store(ThreadLocalQueryProfiler.java:63)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:345)\r\n\tat com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByPrimaryKey(DefaultOfBizDelegator.java:335)\r\n\t...\t\r\n{code}\r\n\r\nh3. Workaround\r\n\r\nDisable the [Profiling logs|https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html#Loggingandprofiling-profilingProfiling] after reproducing the behavior to reduce the amount of noise added to the logs.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i38xx3:","customfield_14734":"1|i38y3j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i388av:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i38y3b:","customfield_12830":null,"customfield_10401":null,"summary":"Incorrect JIRA API usage. ThreadLocalQueryProfiler#store called outside of the context.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"560748","self":"https://jira.atlassian.com/rest/api/latest/issue/560748","key":"JRASERVER-59260","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":70.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/60297","id":"60297","name":"7.0.5","archived":false,"released":true,"releaseDate":"2015-12-18"}],"customfield_20934":null,"issuelinks":[{"id":"206727","self":"https://jira.atlassian.com/rest/api/2/issueLink/206727","outwardIssue":{"id":"470077","key":"JRASERVER-45580","self":"https://jira.atlassian.com/rest/api/2/issue/470077","fields":{"summary":"Activity tabs showing error when accessing issue through anonymous user","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amasut","name":"amasut","key":"amasut","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amasut&avatarId=2465010","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amasut&avatarId=2465010","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amasut&avatarId=2465010","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amasut&avatarId=2465010"},"displayName":"Azfar Masut","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amasut","name":"amasut","key":"amasut","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amasut&avatarId=2465010","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amasut&avatarId=2465010","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amasut&avatarId=2465010","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amasut&avatarId=2465010"},"displayName":"Azfar Masut","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59260/votes","votes":27,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-59260/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-01-06T14:40:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy1mlj:","updated":"2026-08-20T18:43:48.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":" h3. Summary\r\n* When *Anonymous User* access a ticket in JIRA, clicking on the activity tab will result to a rendering exception error\r\n* Is not experienced with *logged-in* user\r\n\r\nh3. Environment\r\n* This exception will only shows if you set up SSL/HTTPS in your instance\r\n* If no SSL/HTTPS configured, will show the following [JRA-45580|https://jira.atlassian.com/browse/JRA-45580]\r\n\r\nh3. Steps to Reproduce\r\n# Install a fresh clean server instance\r\n# Configure HTTPS by following this [documentation|https://confluence.atlassian.com/jira/running-jira-over-ssl-or-https-124008.html]\r\n# Create a new project and issue\r\n# Change the permission for the project to allow 'anyone' to browse project/administer project\r\n# Log out\r\n# Go to any of the issue from the new project\r\n# Click on the history/activity tab\r\n\r\nh3. Expected Results\r\nAble to see the activity tab \r\n\r\nh3. Actual Results\r\n* Below exception is thrown\r\n!activity_bug.png|thumbnail! \r\n !activity_bug1.png|thumbnail! \r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{code}\r\n2016-01-06 22:37:31,413 http-bio-8443-exec-10 ERROR anonymous 1357x729x1 kxcehs 127.0.0.1 /browse/AS-1 [c.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.streams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27]\r\ncom.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.streams.jira.portlet.ActivityStreamIssueTab$1 threw exception com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500 at viewissue/activityblock.vm[line 58, column 27]\r\n{code}\r\n{code}\r\nCaused by: com.atlassian.gadgets.GadgetParsingException: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500\r\n{code}\r\n\r\nh3.Workaround\r\nOnly workaround is to log in.\r\n\r\nh3.Updates 20th June 2018\r\nNew behavior is observed when setting JIRA with Apache SSL as per KB: https://confluence.atlassian.com/adminjiraserver071/integrating-jira-with-apache-using-ssl-802593043.html\r\n\r\n# Anonymous user access JIRA via proxy/SSL, view an issue, click on Activity Stream and same error observed.\r\n# Login with an internal user account, access JIRA via proxy/SSL. View the same issue and click on Activity Stream and error observed. Note that in previous scenario, once user login the error should be gone.\r\n# Bypass proxy and login with the same internal user account, view the same issue and now able to view the activity stream details.\r\n# This is reproducible with different types of proxy such as Apache and Microsoft TMG. \r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1qk7:","customfield_14734":"1|hy1mm7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy3c3j:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy1mlz:","customfield_12830":null,"customfield_10401":null,"summary":"Activity tab showing RenderingException if used by Anonymous user","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1933109","self":"https://jira.atlassian.com/rest/api/latest/issue/1933109","key":"JRASERVER-75078","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/15","id":"15","description":"The issue is not tracked on this instance, either because it's a third-party problem or because there is another JIRA instance which tracks this issue.","name":"Tracked Elsewhere"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["boosters","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":23.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/104297","id":"104297","description":"","name":"9.5.1","archived":false,"released":true,"releaseDate":"2023-01-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/104695","id":"104695","description":"","name":"9.7.0","archived":false,"released":true,"releaseDate":"2023-03-07"},{"self":"https://jira.atlassian.com/rest/api/2/version/105528","id":"105528","description":"","name":"9.10.1","archived":false,"released":true,"releaseDate":"2023-08-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/106013","id":"106013","description":"","name":"9.10.2","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/105824","id":"105824","description":"","name":"9.11.2","archived":false,"released":true,"releaseDate":"2023-10-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/106410","id":"106410","description":"","name":"9.12.1","archived":false,"released":true,"releaseDate":"2023-12-12"}],"customfield_20934":null,"issuelinks":[{"id":"509302","self":"https://jira.atlassian.com/rest/api/2/issueLink/509302","inwardIssue":{"id":"1999019","key":"JRASERVER-77363","self":"https://jira.atlassian.com/rest/api/2/issue/1999019","fields":{"summary":"Package Scanner found duplicates for atlassian packages on fresh install","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=db6b0a8ff31b","name":"db6b0a8ff31b","key":"JIRAUSER6755563","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6755563&avatarId=7821711","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6755563&avatarId=7821711","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6755563&avatarId=7821711","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6755563&avatarId=7821711"},"displayName":"Paulo","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=db6b0a8ff31b","name":"db6b0a8ff31b","key":"JIRAUSER6755563","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6755563&avatarId=7821711","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6755563&avatarId=7821711","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6755563&avatarId=7821711","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6755563&avatarId=7821711"},"displayName":"Paulo","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75078/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A 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Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-15T11:22:39.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75078/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-03-29T16:38:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3pkuv:","updated":"2026-08-20T18:43:47.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nEven on an upgrade or on a fresh install of Jira 9.6.0 , it is showing the Duplicate Packages warning .\r\n\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n # Fresh install of Jira 9.6.0\r\n # Upgrade to 9.6.0 version of Jira\r\n\r\nh3. Expected Results\r\n\r\nDon't show any warning messages about these duplicate packages.\r\nh3. Actual Results\r\n\r\nThe below warnings is thrown in the atlassian-jira.log file:\r\n{noformat}\r\nroot@c6029d807fcd:/var/atlassian/application-data/jira/log# egrep \"jakarta.activation-1.2.1.jar|javax.activation-api-1.2.0.jar\" atlassian-jira.log \r\n2023-03-29 15:23:46,414+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.activation' with different versions. Files: jakarta.activation-1.2.1.jar and javax.activation-api-1.2.0.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.activation-1.2.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/javax.activation-api-1.2.0.jar'\r\nroot@c6029d807fcd:/var/atlassian/application-data/jira/log# egrep \"akarta.xml.bind-api-2.3.3.jar|jaxb-api-2.3.1.jar\" atlassian-jira.log \r\n2023-03-29 15:23:46,408+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind.annotation' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'\r\n2023-03-29 15:23:46,409+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind.annotation.adapters' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'\r\n2023-03-29 15:23:46,411+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind.helpers' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'\r\n2023-03-29 15:23:46,411+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind.util' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'\r\n2023-03-29 15:23:46,412+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind.attachment' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'\r\n2023-03-29 15:23:46,414+0000 JIRA-Bootstrap WARN      [o.twdata.pkgscanner.ExportPackageListBuilder] Package Scanner found duplicates for package 'javax.xml.bind' with different versions. Files: jaxb-api-2.3.1.jar and jakarta.xml.bind-api-2.3.3.jar\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jaxb-api-2.3.1.jar'\r\n      '/opt/atlassian/jira/atlassian-jira/WEB-INF/lib/jakarta.xml.bind-api-2.3.3.jar'  {noformat}\r\nh3. Workaround\r\n\r\nCurrently, there is no known workaround for this behavior. A workaround will be added here when available. For now, you can just ignore these warnings.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3pkpr:","customfield_14734":"1|i3pkw7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3ogzw:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3pkvz:","customfield_12830":null,"customfield_10401":null,"summary":"Package Scanner found duplicates for atlassian packages","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1961341","self":"https://jira.atlassian.com/rest/api/latest/issue/1961341","key":"JRASERVER-76046","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/99995","id":"99995","description":"","name":"9.1.0","archived":false,"released":true,"releaseDate":"2022-06-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/104898","id":"104898","description":"","name":"9.9.0","archived":false,"released":true,"releaseDate":"2023-05-30"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55604","id":"55604","name":"Environment - Database"},{"self":"https://jira.atlassian.com/rest/api/2/component/50990","id":"50990","name":"Project - Agile Boards"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e7e12f16f891","name":"e7e12f16f891","key":"JIRAUSER5505108","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5505108&avatarId=6476425","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5505108&avatarId=6476425","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5505108&avatarId=6476425","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5505108&avatarId=6476425"},"displayName":"Alexander Artemenko","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e7e12f16f891","name":"e7e12f16f891","key":"JIRAUSER5505108","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5505108&avatarId=6476425","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5505108&avatarId=6476425","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5505108&avatarId=6476425","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5505108&avatarId=6476425"},"displayName":"Alexander Artemenko","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76046/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76046/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-07-12T13:19:55.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3u9fr:","updated":"2026-08-20T18:43:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nAfter upgrading to recent versions, in case your MS SQL Server Jira database has different schemas with the same set of tables as Jira available, under some circumstances, a table from the wrong schema will be required.\r\n\r\nFor example, assume that you have a *jiraDB* database with the following configuration:\r\n # *dbo* schema (default schema specified at {{dbconfig.xml}} where all data from the current Jira instance is located).\r\n # *jiraDB* database has *dbo* as the default schema and your database use has *dbo* as the default schema as well.\r\n # *jiraschema* (some leftover schema that is left from old installations/migrations/etc. It has outdated data and its tables partially or completely duplicate tables from {*}dbo{*}).\r\n\r\nIn case of such configuration, Jira will sometime query tables from *jiraschema* instead of *dbo* and fail with {{SQLServerException}} if outdated schema lacks some columns/fields introduced in the latest versions.\r\n\r\nThe current problem had been reproduced in Jira 9.9.0 and potentially could manifest itself after an upgrade to Jira 9.1.0 and higher (Jira 9.0.0 is not affected). It was currently observed only for Windows installation with MS SQL Server (the Linux version of MS SQL and other supported RDBMS doesn't seem to be affected).\r\n\r\nSo far reported cases were covering the Agile board (Scrum) cases where the board's backlog fails to be loaded and represented in UI.\r\n\r\nThis is reproducible on Data Center: (yes)\r\nh3. Steps to Reproduce\r\n\r\nIn order to trigger the error, you will need to have a configuration similar to that described above. Otherwise, you could emulate the behaviour by following the steps below:\r\n # Create new or use existing Jira installation. Make sure that you could load and view the backlog for your Agile board (Scrum).\r\n # Created a new schema under your Jira DB.\r\n # Copy the structure of your default schema {{AO_60DB71_SPRINT}} table to the newly created schema\r\n # Drop one of the columns to trigger the issue.\r\n{code:sql}\r\nCREATE SCHEMA jiraschema; \r\nSELECT * INTO jiraschema.AO_60DB71_SPRINT from dbo.AO_60DB71_SPRINT\r\nALTER TABLE jiraschema.AO_60DB71_SPRINT DROP COLUMN SYNCED\r\n{code}\r\n # Dropping the column will allow us to visualise the fact that Jira is querying the wrong schema since the attempt to load the backlog will now fail with SQLException.\r\n{code:java}\r\n2023-07-06 13:39:14,810+0000 http-nio-8080-exec-4 url: /rest/greenhopper/1.0/xboard/plan/backlog/data.json; user: jira_admin ERROR jira_admin 819x65x4 1ouzt8t 0:0:0:0:0:0:0:1 /rest/greenhopper/1.0/xboard/plan/backlog/data.json [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null\r\njava.lang.reflect.UndeclaredThrowableException\r\n\tat com.sun.proxy.$Proxy3650.getSprintsForView(Unknown Source)\r\n\tat com.atlassian.greenhopper.web.rapid.plan.PlanningModeHelper.buildSprints(PlanningModeHelper.java:240)\r\n...\r\nCaused by: com.mysema.query.QueryException: Caught SQLServerException for select \"SPRINT\".\"COMPLETE_DATE\", \"SPRINT\".\"END_DATE\", \"SPRINT\".\"ID\", \"SPRINT\".\"NAME\", \"SPRINT\".\"RAPID_VIEW_ID\", \"SPRINT\".\"SEQUENCE\", \"SPRINT\".\"START_DATE\", \"SPRINT\".\"CLOSED\", \"SPRINT\".\"STARTED\", \"SPRINT\".\"ACTIVATED_DATE\", \"SPRINT\".\"GOAL\", \"SPRINT\".\"SYNCED\", \"SPRINT\".\"AUTO_START_STOP\", \"SPRINT\".\"INCOMPLETE_ISSUES_DESTINATION\" from \"jiraschema\".\"AO_60DB71_SPRINT\" \"SPRINT\" where \"SPRINT\".\"RAPID_VIEW_ID\" = ?\r\n\tat com.mysema.query.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:38)\r\n\tat com.mysema.query.sql.Configuration.translate(Configuration.java:514)\r\n\tat com.mysema.query.sql.AbstractSQLQuery.list(AbstractSQLQuery.java:364)\r\n\tat com.mysema.query.sql.ProjectableSQLQuery.list(ProjectableSQLQuery.java:313)\r\n...\r\nCaused by: com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'SYNCED'.\r\n\tat com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:262)\r\n\tat com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1632)\r\n\tat com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:602)\r\n\t...\r\n\tat com.mysema.query.sql.AbstractSQLQuery.list(AbstractSQLQuery.java:308)\r\n\t... 318 more\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nJira will query tables only under the default schema defined at {{dbconfig.xml}} and set as default for database users.\r\nh3. Actual Results\r\n\r\nJira will query the table under the wrong schema.\r\nh3. Workaround\r\nh5. Migrating data to dedicated schema\r\n\r\nThe root schema \"dbo\" is considered to be the default in most cases and occasionally other applications will store tables under this schema. As the best practice, it is recommended to have a dedicated schema/database user for the Jira database since it allows to prevent of unexpected change data by other applications that could access \"dbo\" schema. Additionally, this also prevents some failures with Active Objects tables (used by different Jira plugins — both bundle and 3rd-party). In order to mitigate this problem you could migrate data under a dedicated schema:\r\n # Make a backup using the XML export functionality ([Backing up data|https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html]).\r\n # Stop Jira.\r\n # Create a new dedicated schema/database user following steps from documentation ([Connecting Jira applications to SQL Server 2017|https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-sql-server-2017-970613480.html]). Ensure that the new user has proper access to the created schema.\r\n # Point Jira to the newly created schema/database user (you could use [Using the Jira application configuration tool|https://confluence.atlassian.com/adminjiraserver/using-the-jira-application-configuration-tool-938847894.html] for this activity).\r\n # Start Jira and restore the backup created on the first step ([Restoring data from an xml backup|https://confluence.atlassian.com/adminjiraserver/restoring-data-from-an-xml-backup-938847707.html]).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3u9af:","customfield_14734":"1|i3u9gv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3t3to:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3u9gn:","customfield_12830":null,"customfield_10401":null,"summary":"Jira queries the wrong MSSQL schema while retrieving details for AO_60DB71_SPRINT 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-01-22T11:09:30.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70065/watchers","watchCount":59,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-10-04T14:22:31.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1b6nb:","updated":"2026-08-20T18:43:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen trying to manually link a Jira issue to a Confluence Cloud page, the search function does not work. Returns 501\r\nh3. Environment\r\n * Jira Server 8.3.1\r\n * Confluence Cloud\r\n\r\nh3. Steps to Reproduce\r\n # Set up application link between a Jira server instance and a Confluence Cloud instance\r\n # Create an issue in Jira\r\n # Try to link the issue to a Confluence Cloud page using the \"Search for a page\" function to find the page\r\n!Screenshot 2019-10-04 at 16.02.39.png|thumbnail! \r\n!Screenshot 2019-10-04 at 16.02.57.png|thumbnail!\r\n\r\nh3. Expected Results\r\n * Able to search for pages/contents on linked Confluence Cloud instance\r\n\r\nh3. Actual Results\r\n * Gets error:\r\n(!) Unable to gather information from the selected Confluence instance.\r\n!Screenshot 2019-10-04 at 16.03.09.png|thumbnail!\r\n\r\nHTTP log from enabling DEBUG logging for {{{}org.apache.http{}}}:\r\n{noformat}\r\n2019-10-04 13:46:37,322 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"POST /wiki/rpc/xmlrpc HTTP/1.1[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Authorization: OAuth oauth_token=\"XK7z6DntNFeeq8hNQxc6NvX06xwYqZWR\", oauth_consumer_key=\"jira%3Aa373e59c-b092-45cb-949f-8681b747ffad\", oauth_signature_method=\"RSA-SHA1\", oauth_timestamp=\"1570196797\", oauth_nonce=\"64d57a5e-8cfb-4904-847a-6c5745313e26_47785431379237\", oauth_version=\"1.0\", oauth_signature=\"DLHelMkgZTaH58X27hjudjescz%2F79vrp21oZu%2BGZKeRzn3pfNlyS1%2FIH3GS2Hvy3ofiAXALGYQuQBqw5LolTOjvoXyMK5MFlbHzS9Q0sUkpPw%2Blzi%2FDLALRA42wPSC0VaSj6E1U32DB6E%2FcSP6ZYk13MeXnDpiiOj7U9CU986gM%3D\"[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Content-Length: 132[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Content-Type: application/xml; charset=UTF-8[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Host: kenny-test.atlassian.net[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Connection: Keep-Alive[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"User-Agent: Apache-HttpClient/4.5.5 (Java/1.8.0_222)[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"Accept-Encoding: gzip,deflate[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"[\\r][\\n]\"\r\n2019-10-04 13:46:37,323 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 >> \"confluence2.getSpaces\"\r\n2019-10-04 13:46:37,398 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 << \"HTTP/1.1 501 Not Implemented[\\r][\\n]\"\r\n2019-10-04 13:46:37,398 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 << \"Server: AtlassianProxy/1.15.8.1[\\r][\\n]\"\r\n2019-10-04 13:46:37,398 http-nio-8080-exec-7 DEBUG admin 826x4177x1 1yt94f8 185.48.102.19,172.18.0.1 /rest/confluenceIssueLink/1/confluence/space [o.apache.http.wire] http-outgoing-921 << \"Content-Type: text/html;charset=utf-8[\\r][\\n]\"\r\n{noformat}\r\nh3. Notes\r\n * Deprication notice:\r\n{quote}The XML-RPC and SOAP APIs are deprecated since Confluence 5.5, and may not work as expected.\r\n{quote}\r\nfrom [confluence xml-rpc and-soap apis|https://developer.atlassian.com/server/confluence/confluence-xml-rpc-and-soap-apis/]\r\n\r\n * Removal\r\n{quote}Confluence’s SOAP, JSON-RPC and XML-RPC APIs were deprecated ... While they continue to work today, Confluence Cloud will be officially removing these APIs as of March 29th, 2019.\r\n{quote}\r\nfrom [confluence-cloud soap-api migration|https://blog.developer.atlassian.com/confluence-cloud-soap-api-migration/]\r\n\r\nIt looks like the search function uses RPC which is deprecated/not supported on Confluence Cloud. Maybe time to switch to using REST for search instead?\r\nh3. Workaround\r\n\r\nPaste the link to the Confluence Cloud page directly using the \"Web Link\" option instead of using the search function. No workaround if you wish to use search.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1b6hz:","customfield_14734":"1|i1b6of:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1b2br:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1b6o7:","customfield_12830":null,"customfield_10401":null,"summary":"Search does not work for Confluence Cloud Application Link","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1855950","self":"https://jira.atlassian.com/rest/api/latest/issue/1855950","key":"JRASERVER-73298","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/96895","id":"96895","description":"","name":"8.5.19","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/98794","id":"98794","description":"","name":"8.13.17","archived":false,"released":true,"releaseDate":"2022-02-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/98793","id":"98793","description":"","name":"8.20.5","archived":false,"released":true,"releaseDate":"2022-02-15"}],"customfield_20934":null,"issuelinks":[{"id":"459601","self":"https://jira.atlassian.com/rest/api/2/issueLink/459601","outwardIssue":{"id":"664847","key":"JRASERVER-64046","self":"https://jira.atlassian.com/rest/api/2/issue/664847","fields":{"summary":"XML Backup gets corrupted when generated while DVCS sync","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73298/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73298/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-02-14T17:45:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3d01b:","updated":"2026-08-20T18:43:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nSee https://confluence.atlassian.com/jirakb/backup-restore-fails-when-restoring-activeobjects-with-foreign-key-constraint-error-in-jira-1050543506.html\r\n\r\nh3. Steps to Reproduce\r\n # Perform XML export while Jira is sending email notifications \r\n # Attempt to perform XML import on another Jira instance\r\n\r\nh3. Expected Results\r\nThe XML import completes successfully\r\n \r\nh3. Actual Results\r\nThe import fails with the following in atlassian-jira.log:\r\n{noformat}\r\n2022-01-12 22:43:19,110+0000 JiraImportTaskExecutionThread-1 DEBUG anonymous 1321x82x1 9b31ks 172.29.249.105,172.50.0.2 /secure/SetupImport.jspa [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] startCleaning\r\n2022-01-12 22:43:19,122+0000 JiraImportTaskExecutionThread-1 DEBUG anonymous 1321x82x1 9b31ks 172.29.249.105,172.50.0.2 /secure/SetupImport.jspa [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] stopCleaning\r\n...\r\n2022-01-12 22:49:38,154+0000 JiraImportTaskExecutionThread-1 ERROR anonymous 1321x82x1 9b31ks 172.29.249.105,172.50.0.2 /secure/SetupImport.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Error during ActiveObjec\r\nts restore\r\ncom.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with :Error executing update for SQL statement 'ALTER TABLE public.\"AO_733371_EVENT_PARAMETE\r\nR\" ADD CONSTRAINT \"fk_ao_733371_event_parameter_event_id\" FOREIGN KEY (\"EVENT_ID\") REFERENCES public.\"AO_733371_EVENT\"(\"ID\")'\r\n at com.atlassian.activeobjects.backup.ImportExportErrorServiceImpl.newImportExportSqlException(ImportExportErrorServiceImpl.java:26)\r\n at com.atlassian.activeobjects.backup.SqlUtils.onSqlException(SqlUtils.java:46)\r\n at com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:37)\r\n at com.atlassian.activeobjects.backup.ActiveObjectsForeignKeyCreator.create(ActiveObjectsForeignKeyCreator.java:43)\r\n at com.atlassian.activeobjects.backup.ForeignKeyAroundImporter.after(ForeignKeyAroundImporter.java:26)\r\n at com.atlassian.dbexporter.importer.AbstractImporter.importNode(AbstractImporter.java:47)\r\n at com.atlassian.dbexporter.DbImporter.importData(DbImporter.java:70)\r\n at com.atlassian.activeobjects.backup.ActiveObjectsBackup.restore(ActiveObjectsBackup.java:151)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreActiveObjects(DefaultDataImportService.java:574)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:749)\r\n at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:323)\r\n at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.unsafeCall(DataImportAsyncCommand.java:82)\r\n at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:64)\r\n at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:30)\r\n at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:177)\r\n at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:149)\r\n at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\r\n at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)\r\n at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\r\n at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n at java.base/java.lang.Thread.run(Thread.java:829)\r\nCaused by: org.postgresql.util.PSQLException: ERROR: insert or update on table \"AO_733371_EVENT_PARAMETER\" violates foreign key constraint \"fk_ao_733371_event_parameter_event_id\"\r\n Detail: Key (EVENT_ID)=(4888542) is not present in table \"AO_733371_EVENT\".\r\n at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2552)\r\n at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2284)\r\n at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:322)\r\n at org.postgresql.jdbc.PgStatement.executeInternal(PgStatement.java:481)\r\n at org.postgresql.jdbc.PgStatement.executeWithFlags(PgStatement.java:322)\r\n at org.postgresql.jdbc.PgStatement.executeCachedSql(PgStatement.java:308)\r\n at org.postgresql.jdbc.PgStatement.executeWithFlags(PgStatement.java:284)\r\n at org.postgresql.jdbc.PgStatement.executeUpdate(PgStatement.java:258)\r\n at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)\r\n at org.apache.commons.dbcp2.DelegatingStatement.executeUpdate(DelegatingStatement.java:234)\r\n at com.atlassian.jira.ofbiz.sql.StatementWrapper.executeUpdate(StatementWrapper.java:29)\r\n at com.atlassian.jira.diagnostic.connection.DiagnosticStatement.lambda$executeUpdate$8(DiagnosticStatement.java:70)\r\n at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(DefaultDatabaseDiagnosticsCollector.java:70)\r\n at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(DatabaseDiagnosticsCollectorDelegate.java:55)\r\n at com.atlassian.jira.diagnostic.connection.DiagnosticStatement.executeUpdate(DiagnosticStatement.java:70)\r\n at com.atlassian.activeobjects.backup.SqlUtils.executeUpdate(SqlUtils.java:34)\r\n ... 19 more\r\n{noformat}\r\n\r\nh3. Workaround\r\n* Schedule an XML export during non-peak usage or by taking 1 node out of the load balancer rotation first\r\n* Open activeobjects.xml in a text editor suitable for editing large files and remove all the data rows for . This table stores email notifications and its contents are not needed for the restored Jira instance","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3czvz:","customfield_14734":"1|i3d02f:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3c87r:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3d027:","customfield_12830":null,"customfield_10401":null,"summary":"Batched email notifications can cause Jira XML restores to 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fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Mail Stopped Working due to Large Group Filter Subscription","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9e3a0496a19c","name":"9e3a0496a19c","key":"JIRAUSER7173574","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7173574&avatarId=8253304","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7173574&avatarId=8253304","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7173574&avatarId=8253304","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7173574&avatarId=8253304"},"displayName":"Jakub Sildatk","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":21.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ecasuscelli","name":"ecasuscelli","key":"ecasuscelli","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ecasuscelli&avatarId=5791537","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ecasuscelli&avatarId=5791537","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ecasuscelli&avatarId=5791537","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ecasuscelli&avatarId=5791537"},"displayName":"Esteban Casuscelli","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ecasuscelli","name":"ecasuscelli","key":"ecasuscelli","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ecasuscelli&avatarId=5791537","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ecasuscelli&avatarId=5791537","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ecasuscelli&avatarId=5791537","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ecasuscelli&avatarId=5791537"},"displayName":"Esteban Casuscelli","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65963/votes","votes":29,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-03-04T11:25:43.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65963/watchers","watchCount":34,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-09-13T21:26:31.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyyn3b:","updated":"2026-08-20T18:43:38.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nThe processing of the outgoing mail queue is single threaded and can get delayed (making the notifications to pile up in the queue) due to the thread (processing the notifications) taking a long time to calculate what had changed in an issue before the notification is sent out.\r\nIn a few scenarios, the mail job is getting completely stuck and is causing no notifications to be sent out from Jira unless we do a restart.\r\nSee also other related issue: JRASERVER-61543\r\nh3. Environment\r\n\r\nI have reproduced the issue in:\r\n * JIRA 7.2.8\r\n * Outgoing mail enabled\r\n\r\nh3. Steps to Reproduce\r\n # Enable outgoing mail\r\n # Create a test project\r\n # Create some issues to the project inserting in any of the multi-text fields a very long text (approximately 300000 characters).\r\n # Edit one or more of the issues created by deleting the 300000 from the multi-text field and just pasting the first 1000 characters (from the long text of 300000 characters)\r\n # When the notification is being sent the thread processing it will be take some time to calculate the difference of what change in the issue and will have the same stack trace as the one detailed in the description of the bug above.\r\n\r\n \r\nh3. Expected Results\r\n\r\nThe thread processing the notifications should process the differences faster or it should have a time out that can be configured by the administrator so when it takes a certain time to process a notification a template notification (such as \"Too many things have change in this issue\" or similar) is sent instead of spending a long time in calculating the changes.\r\nThe administrator should be able to switch the time out on/off as well as being able to set the max time out interval.\r\n\r\n \r\nh3. Actual Results\r\n\r\nThe processing of the outgoing mail queue gets delayed, making the notifications to pile up in the queue and affecting the performance of it.\r\n\r\nThe thread processing the notification will have the below stack trace:\r\n{code:java}\r\n \"Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@682a8028[issue=com.atlassian.jira.issue.IssueImpl@5122ec89[id=837382,summary=Lorem ipsum dolor sit amet, consectetur adipiscing elit ,key=PROJ-123,created=2017-01-06 19:27:14.107,updated=2017-08-18 05:50:47.763,assignee=user1(user1),reporter=user2(user2)],remoteUser=user3(user3),notificationType=Current_Assignee,eventTypeId=2,templateId=2]\" #182 daemon prio=5 os_prio=0 tid=0x0000000058c36800 nid=0x1600 runnable [0x000000006631b000]\r\n java.lang.Thread.State: RUNNABLE\r\n at org.apache.commons.jrcs.diff.myers.MyersDiff.buildPath(MyersDiff.java:129)\r\n at org.apache.commons.jrcs.diff.myers.MyersDiff.diff(MyersDiff.java:93)\r\n at org.apache.commons.jrcs.diff.Diff.diff(Diff.java:197)\r\n at com.atlassian.diff.WordLevelDiffer.diffWords(WordLevelDiffer.java:101)\r\n at com.atlassian.diff.WordLevelDiffer.diffLine(WordLevelDiffer.java:91)\r\n at com.atlassian.diff.DiffViewBean.createWordLevelDiff(DiffViewBean.java:108)\r\n at com.atlassian.jira.mail.DiffUtils.diff(DiffUtils.java:19)\r\n at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\r\n at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n at java.lang.reflect.Method.invoke(Method.java:498)\r\n at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.doInvoke(UberspectImpl.java:385)\r\n at org.apache.velocity.util.introspection.UberspectImpl$VelMethodImpl.invoke(UberspectImpl.java:374)\r\n at com.atlassian.velocity.htmlsafe.introspection.UnboxingMethod.invoke(UnboxingMethod.java:30)\r\n...\r\n at com.atlassian.velocity.DefaultVelocityManager.writeEncodedBodyForContent(DefaultVelocityManager.java:86)\r\n at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.toWriterImpl(DefaultVelocityTemplatingEngine.java:129)\r\n at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asPlainText(DefaultVelocityTemplatingEngine.java:108)\r\n at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest$1.with(DefaultVelocityTemplatingEngine.java:92)\r\n at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest$StringRepresentation.toString(DefaultVelocityTemplatingEngine.java:77)\r\n at com.atlassian.jira.template.velocity.DefaultVelocityTemplatingEngine$DefaultRenderRequest.asPlainText(DefaultVelocityTemplatingEngine.java:94)\r\n at com.atlassian.jira.mail.builder.EmailRenderer.renderEmailBody(EmailRenderer.java:103)\r\n at com.atlassian.jira.mail.builder.EmailRenderer.render(EmailRenderer.java:150)\r\n at com.atlassian.jira.mail.builder.EmailBuilder.renderNow(EmailBuilder.java:155)\r\n at com.atlassian.jira.mail.builder.EmailBuilder.renderNowAsQueueItem(EmailBuilder.java:145)\r\n at com.atlassian.jira.mail.MailingListCompiler$1.evaluateEmailForRecipient(MailingListCompiler.java:336)\r\n at com.atlassian.jira.mail.NotificationRecipientProcessor.evaluateEmails(NotificationRecipientProcessor.java:39)\r\n at com.atlassian.jira.mail.MailingListCompiler.evaluateEmails(MailingListCompiler.java:267)\r\n...\r\n at com.atlassian.jira.mail.MailingListCompiler.prepareEmail(MailingListCompiler.java:170)\r\n at com.atlassian.jira.mail.MailingListCompiler.sendLists(MailingListCompiler.java:101)\r\n at com.atlassian.jira.mail.IssueMailQueueItem.send(IssueMailQueueItem.java:128)\r\n at com.atlassian.mail.queue.MailQueueImpl.sendBufferUnderLock(MailQueueImpl.java:103)\r\n at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:56)\r\n at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:51)\r\n at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:48)\r\n at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110)\r\n at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:50)\r\n at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48)\r\n at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21)\r\n...\r\n at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)\r\n at java.lang.Thread.run(Thread.java:745)\r\n {code}\r\n \r\nh3. Workaround\r\nh4. Manual Intervention\r\n\r\nFlushing the mail queue can help to ease the problem, as the flush will occur on a different thread to the slow thread performing the diff, and thus create a second opportunity for mail sending. If that second thread encounters another large string to diff, then that mail flush thread is expected to get stuck - not ideal.\r\nh4. Remove string comparison (diff) from email content\r\n\r\nEmail content in Jira is controlled by template files. These templates are located in Jira's home directory:\r\n * Batching ON: JIRA_HOME/data/templates/email-batch\r\n * Batching OFF: JIRA_HOME/data/templates/email\r\n\r\nThere are several files where the problematic string comparison (diff) occurs:\r\n * ./email-batch/html/IssueUpdateBatcher-content.vm\r\n * ./email/html/includes/changelog-issue-description.vm\r\n * ./email/html/includes/fields/changelog.vm\r\n * ./email/html/issuecommentedited.vm\r\n\r\nThe following instructions remove {{.diff}} for comment and field changes and replace with the text \"Content updated\"\r\n\r\n*./email/html/includes/changelog-issue-description.vm Line 12:*\r\n{code:java}\r\n#set($textParagraph = $!diffutils.diff($oldText, \"background-color: ${auiErrorBackgroundColour}; text-decoration:line-through;\", $newText, \"background-color:${auiSuccessBackgroundColour};\")){code}\r\nReplace with:\r\n{code:java}\r\n#set($textParagraph = \"Content updated\"){code}\r\n*./email/html/includes/fields/changelog.vm Line 36:*\r\n{code:java}\r\n$!diffutils.diff($oldText, \"background-color:${auiErrorBackgroundColour};text-decoration:line-through;\", $newText, \"background-color:${auiSuccessBackgroundColour};\"){code}\r\nReplace with:\r\n{code:java}\r\nContent updated{code}\r\n*./email/html/issuecommentedited.vm Line 11:*\r\n{code:java}\r\n#set ($htmlComment = $!diffutils.diff($originalcomment.body, \"background-color:${auiErrorBackgroundColour};text-decoration:line-through;\", $comment.body, \"background-color:${auiSuccessBackgroundColour};\")){code}\r\nReplace with:\r\n{code:java}\r\n#set ($htmlComment = \"Content updated\"){code}\r\n*./email-batch/html/IssueUpdateBatcher-content.vm Line 83:*\r\n{code:java}\r\n#if($update.iconUrl) #end$update.diff{code}\r\nReplace with:\r\n{code:java}\r\n#if($update.iconUrl) #end Content updated{code}\r\n*./email-batch/html/IssueUpdateBatcher-content.vm Line 138:*\r\n{code:java}\r\n$update.diff{code}\r\nReplace with:\r\n{code:java}\r\nContent updated{code}\r\n*./email-batch/html/IssueUpdateBatcher-content.vm Line 262:*\r\n{code:java}\r\n$comment.diff{code}\r\nReplace with:\r\n{code:java}\r\nContent updated{code}\r\n*./email-batch/html/IssueUpdateBatcher-content.vm Line 321:*\r\n{code:java}\r\n$update.diff {code}\r\n Replace with:\r\n{code:java}\r\nContent updated{code}\r\n \r\n\r\n*End Result:* Instead of the differential comparison showing, instead, the text \"Content updated\" will show. As the diff is not performed, email sending should proceed as normal. \r\n\r\n \r\nh3. Additional Notes\r\n\r\nIt is very important to note that the bigger the difference between the original text in the multi-line text field and what it was updated then the longer the diff libraries will take to process what it was change.\r\nFor example comparing 1000 characters vs 300000 characters will take longer than comparing 240000 characters vs 300000 characters as the difference is smaller in the second comparison.\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyynn3:","customfield_14734":"1|hyyn47:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyz25b:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyyn3z:","customfield_12830":null,"customfield_10401":null,"summary":"Outgoing mail queue processing is delayed due to thread taking a long time to process what was changed in an 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Issue Summary\r\n\r\nJira redirects the users back to the login page when SSO is used with Crowd (when *SSOSeraphAuthenticator* is enabled in the {*}seraph-config.xml{*}. It works fine when Crowd is not used (when *JiraSeraphAuthenticator* is enabled.)\r\n\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n # Create a Jira 9.12.4 and Crowd 5.2.3 environment\r\n # Configure Crowd by adding the Jira application\r\n # Add Crowd directory in Jira\r\n # Configure SSO in Jira by using Jira's SSO application\r\n # Add *crowd.properties* file under *Jira_Install/application-data/WEB-INF/classes*\r\n # Edit {*}seraph-config.properties{*}, enable *SSOSeraphAuthenticator* and disable *JiraSeraphAuthenticator*\r\n{code:java}\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n{code}\r\n\r\n # Restart Jira to activate the changes\r\n # Log in Jira using SSO\r\n\r\nh3. Expected Results\r\n\r\nJira should allow users to log in\r\nh3. Actual Results\r\n\r\nThe login screen comes and the user clicks on the SSO login:\r\n!Screenshot 2024-03-13 at 10.33.38.png|thumbnail! \r\nSSO login screen appears successfully:\r\n!Screenshot 2024-03-13 at 10.35.13.png|thumbnail! \r\nAfter the user provides the credentials and clicks on login, they are redirected to the Jira login page again:\r\n!Screenshot 2024-03-13 at 10.34.38.png|thumbnail! \r\nThe below exception is thrown in the Crowd application log file:\r\n{noformat}\r\n2024-03-13 11:10:51,412 http-nio-8095-exec-16 url: /crowd/rest/usermanagement/1/session ERROR [crowd.manager.token.RecoveryModeAwareTokenAuthenticationManager] Rejecting authentication without validating password of user 'XXXX' for app 'jira' because authentication without validating password is disabled for this app\r\n{noformat}\r\nh3. Workaround\r\n\r\nEnable *Allow to generate user tokens* option in Crowd.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i41elz:","customfield_14734":"1|i41es7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i408ro:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i41erz:","customfield_12830":null,"customfield_10401":null,"summary":"Jira redirects the users back to the login page when SSO is used with Crowd","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1777701","self":"https://jira.atlassian.com/rest/api/latest/issue/1777701","key":"JRASERVER-72654","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/12","id":"12","description":"The issue is not a bug (eg. it may be a usage or documentation issue).","name":"Not a bug"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Node replication"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vmiloch%40atlassian.com","name":"vmiloch@atlassian.com","key":"JIRAUSER4575113","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4575113&avatarId=8741326","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4575113&avatarId=8741326","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4575113&avatarId=8741326","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4575113&avatarId=8741326"},"displayName":"Victoria M","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vmiloch%40atlassian.com","name":"vmiloch@atlassian.com","key":"JIRAUSER4575113","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4575113&avatarId=8741326","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4575113&avatarId=8741326","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4575113&avatarId=8741326","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4575113&avatarId=8741326"},"displayName":"Victoria M","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72654/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-06-12T01:55:47.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72654/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-07-29T16:18:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i300s7:","updated":"2026-08-20T18:43:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nCluster Cache replication health check fails and the nodes cannot communicate with each other to replicate cache.\r\n\r\n{code:java}\r\nName: Cluster Cache Replication\r\nNodeId: null\r\nIs healthy: false\r\nFailure reason: [\"The node node3 is not replicating\",\"The node node2 is not replicating\"]\r\nSeverity: CRITICAL\r\n{code}\r\nBut the exception from the {{atlassian-jira.log}} is generic and does not provide many details on the cause:\r\n{code:java}\r\nLocalQCacheOp{cacheName='com.atlassian.jira.plugins.healthcheck.service.HeartBeatService.heartbeat', action=PUT, key=node2, value == null ? false, replicatePutsViaCopy=true, creationTimeInMillis=1622831185825} from cache replication queue: [queueId=queue_node1_2_164546f60261c7e4be0c5f5f9aaeec86_put, queuePath=/var/atlassian/application-data/jira-home/localq/queue_node1_2_164546f60261c7e4be0c5f5f9aaeec86_put], failuresCount: 1/1. Removing from queue. Error: java.rmi.MarshalException: error marshalling arguments; nested exception is: \r\n \tjava.net.SocketException: Broken pipe (Write failed)\r\ncom.atlassian.jira.cluster.distribution.localq.LocalQCacheOpSender$UnrecoverableFailure: java.rmi.MarshalException: error marshalling arguments; nested exception is: \r\n\tjava.net.SocketException: Broken pipe (Write failed)\r\n\tat com.atlassian.jira.cluster.distribution.localq.rmi.LocalQCacheOpRMISender.send(LocalQCacheOpRMISender.java:90){code}\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Setup a [Jira Data Center with 2 or more nodes|https://confluence.atlassian.com/adminjiraserver/installing-jira-data-center-938846870.html]\r\n# Add two entries in the /etc/hosts file with both external and internal IP mappings, for example:{code}\r\n172.20.40.245 node01\r\n127.0.0.1 node01\r\n{code}\r\nThe reason for this behavior is a duplicate entry in the etc/hosts file containing an external and internal IP causing a loop.\r\n The problem can be explained as follows:\r\n * Each node uses its own hostname to communicate with each other\r\n * In case of duplicated entries in the hosts file, the hostname is resolved to the loopback IP 127.0.1.1\r\n * Due to this, master detects that 127.0.1.1 is trying to communicate with it, and it recognizes that IP as itself instead of secondary\r\n * The same happens to the secondary node\r\n * So basically the nodes are not able to communicate with each other and end up in a loop\r\nh3. Expected Results\r\nProvide more details about the problem with the error message. ie, any indication of the host communication failure or loop.\r\n\r\nh3. Actual Results\r\nThe error messages are generic and offer no indication that the hostname has a localhost address and an external address just by looking at the cache replication errors alone\r\n\r\n\r\nh3. Workaround\r\n\r\nCheck /etc/hosts file for duplicated entries, for example:\r\n{code:java}\r\n127.0.1.1 ip-node-1\r\n127.0.0.1 ip-node-1\r\n{code}\r\nYou may also check:\r\n[JIRA - Only One Node Will Start in Cluster|https://confluence.atlassian.com/jirakb/jira-7-6-x-only-one-node-will-start-in-cluster-956699096.html]","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i300mv:","customfield_14734":"1|i300tb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2zdof:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i300t3:","customfield_12830":null,"customfield_10401":null,"summary":"Cluster Cache replication health check fails with error SocketException: Broken pipe exception","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"283857","self":"https://jira.atlassian.com/rest/api/latest/issue/283857","key":"JRASERVER-33686","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/42690","id":"42690","name":"6.3.1","archived":false,"released":true,"releaseDate":"2014-07-15"}],"resolution":null,"customfield_12930":null,"customfield_11436":"198449","customfield_11435":"198449","customfield_11437":"198161","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-33686/watchers","watchCount":84,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-07-01T13:58:31.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx5akv:","updated":"2026-08-20T18:43:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-33686].\r\n {panel}\r\n\r\nIf using _Spanish - Latin America (es-419)_ as preferred language in Google Chrome browser, some functionalities in JIRA can cause a _500 Internal Server Error_, as the following:\r\n\r\n{noformat}\r\n2013-06-12 09:33:46,648 http-bio-9060-exec-11 ERROR admin 573x398x1 15465ge 127.0.0.1 /rest/project-templates/1.0/templates [jersey.spi.container.ContainerResponse] Mapped exception to response: 500 (Internal Server Error)\r\njavax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag\r\n at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:265)\r\n at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:222)\r\n at com.sun.jersey.server.impl.VariantSelector.selectVariant(VariantSelector.java:290)\r\n at com.sun.jersey.spi.container.ContainerRequest.selectVariant(ContainerRequest.java:679)\r\n at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) <+2> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)\r\n at java.lang.reflect.Method.invoke(Method.java:597) <+1> (WebApplicationImpl.java:287)\r\n at com.sun.proxy.$Proxy1948.selectVariant(Unknown Source) <+3> (Status.java:347) (SecurityExceptionMapper.java:23) (SecurityExceptionMapper.java:15)\r\n at com.sun.jersey.spi.container.ContainerResponse.mapException(ContainerResponse.java:452) <+5> (WebApplicationImpl.java:1406) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)\r\n \r\n...\r\nCaused by: java.text.ParseException: String, es-419, is not a valid language tag\r\n at com.sun.jersey.core.header.LanguageTag.parse(LanguageTag.java:122)\r\n at com.sun.jersey.core.header.AcceptableLanguageTag.(AcceptableLanguageTag.java:69)\r\n at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:418)\r\n at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:416)\r\n at com.sun.jersey.core.header.reader.HttpHeaderReader.readList(HttpHeaderReader.java:465)\r\n at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptableList(HttpHeaderReader.java:436)\r\n at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptLanguage(HttpHeaderReader.java:423) <+1> (HttpHelper.java:220)\r\n{noformat}\r\n\r\nWe have a KB suggesting a workaround for this:\r\nhttps://confluence.atlassian.com/kb/500-internal-server-error-due-to-parseexception-es-419-is-not-a-valid-language-tag-369295958.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx8hz3:","customfield_14734":"1|hx58tj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxckwv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx6e6v:","customfield_12830":null,"customfield_10401":null,"summary":"Incompatibility with Spanish Latin America language in Chrome","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1911519","self":"https://jira.atlassian.com/rest/api/latest/issue/1911519","key":"JRASERVER-74674","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/2","id":"2","description":"The problem described is an issue which will never be fixed.","name":"Won't Fix"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Database"},{"self":"https://jira.atlassian.com/rest/api/2/component/43994","id":"43994","name":"Upgrade"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6d6f6a289aac","name":"6d6f6a289aac","key":"JIRAUSER4848166","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4848166&avatarId=6019502","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4848166&avatarId=6019502","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4848166&avatarId=6019502","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4848166&avatarId=6019502"},"displayName":"Konde","active":true,"timeZone":"Australia/Melbourne"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 26 October 2024|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}\r\n\r\nHi everyone,\r\n\r\nThis issue has been reviewed by the Jira Data Center Development team. As a result of our investigation, we've identified that the performance issues described are caused by outdated index statistics on the {{entity_property}} table, which can occur after upgrading Jira. This can lead to inefficient query execution plans and overall system slowdown.\r\n\r\nWe have prepared a [Knowledge Base article|https://confluence.atlassian.com/kb/resolve-jira-performance-issues-after-upgrading-due-to-outdated-index-statistic-in-the-entity_property-table-1456342143.html] that provides detailed steps on how to update the index statistics to resolve this issue. The article includes guidance on executing the necessary SQL queries. We recommend that a Database Administrator (DBA) or team member with database expertise perform these actions to ensure they are carried out safely and correctly.\r\n\r\nWe will continue to monitor this issue for further updates, so please feel free to share any thoughts or experiences in the comments.\r\n\r\nBest regards,\r\nNatalia Wróblewska\r\nSenior Software Engineer\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6d6f6a289aac","name":"6d6f6a289aac","key":"JIRAUSER4848166","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4848166&avatarId=6019502","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4848166&avatarId=6019502","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4848166&avatarId=6019502","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4848166&avatarId=6019502"},"displayName":"Konde","active":true,"timeZone":"Australia/Melbourne"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74674/votes","votes":3,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-10-26T07:17:26.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74674/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-01-06T04:55:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3lxmf:","updated":"2026-08-20T18:43:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Summary\r\nAfter an upgrade, Jira's operations on issues or anything that concerns making a query to the database performance is very slow. Upon checking long running threads, we observe that they are on the database.\r\n{code}\r\n\t\tat java.base@11.0.13/java.net.SocketInputStream.socketRead0(Native Method)\r\n\t\tat java.base@11.0.13/java.net.SocketInputStream.socketRead(Unknown Source)\r\n\t\tat java.base@11.0.13/java.net.SocketInputStream.read(Unknown Source)\r\n\t\tat java.base@11.0.13/java.net.SocketInputStream.read(Unknown Source)\r\n\t\tat com.microsoft.sqlserver.jdbc.TDSChannel.read(IOBuffer.java:2058)\r\n\t\tat com.microsoft.sqlserver.jdbc.TDSReader.readPacket(IOBuffer.java:6617)\r\n\t\tat com.microsoft.sqlserver.jdbc.TDSCommand.startResponse(IOBuffer.java:7803)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:600)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:524)\r\n\t\tat com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7418)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:3272)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:247)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:222)\r\n\t\tat com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeQuery(SQLServerPreparedStatement.java:446)\r\n\t\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)\r\n\t\tat org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)\r\n{code}\r\n\r\nDatabase latency is observed to be high, and the expensive queries are related to {{entity_property}}:\r\n{code}\r\nSELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, CREATED, UPDATED, json_value FROM dbo.entity_property WHERE (ENTITY_NAME=@P0 AND ENTITY_ID=@P1) AND (PROPERTY_KEY IN (@P2) ) ORDER BY UPDATED, ID\r\n{code}\r\n\r\nh3. Expected Behavior\r\nPerformance is the same or similar to before the upgrade without any interference in the database.\r\n\r\nh3. Actual Behavior\r\nCarrying out the MSSQL workaround steps from [JRASERVER-64928: Slow performance due to high number of rows in the entity_property table|https://jira.atlassian.com/browse/JRASERVER-64928] improves the performance.\r\n\r\nh3. Steps to Reproduce\r\nUpgrading Jira with an MSSQL database.\r\n\r\nh3. Workaround\r\nFrom [JRASERVER-64928: Slow performance due to high number of rows in the entity_property table|https://jira.atlassian.com/browse/JRASERVER-64928]:\r\n{quote}\r\nReplace an index on entity_property\r\nFor MS SQL Server:\r\n{code}\r\nDROP INDEX ENTITYPROPERTY_ENTITY ON dbo.ENTITY_PROPERTY; \r\nCREATE INDEX ENTITYPROPERTY_ENTITY ON dbo.ENTITY_PROPERTY(entity_id, entity_name) INCLUDE(property_key);\r\n{code}\r\nOther databases + MS SQL Server 2016+:\r\n{code}\r\nDROP INDEX ENTITYPROPERTY_ENTITY; \r\nCREATE INDEX ENTITYPROPERTY_ENTITY ON ENTITY_PROPERTY(entity_id, entity_name, property_key);\r\n{code}\r\n{quote}\r\nIf the index re-create doesn't work, please consider running an update statistics on the entity_property table. Replace {{dbo}} with your database schema if you are using a different schema (dbo is the default).\r\n{code}\r\nUPDATE STATISTICS [dbo].[entity_property] [entityproperty_id_name_key] WITH FULLSCAN;\r\nUPDATE STATISTICS [dbo].[entity_property] [entityproperty_key_name] WITH FULLSCAN;\r\nUPDATE STATISTICS [dbo].[entity_property] [PK_entity_property] WITH FULLSCAN;\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3lxhb:","customfield_14734":"1|i3lxnr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3kw7o:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3lxnj:","customfield_12830":null,"customfield_10401":null,"summary":"Slow Performance due to MSSQL entity_property index after an upgrade","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"656481","self":"https://jira.atlassian.com/rest/api/latest/issue/656481","key":"JRASERVER-63671","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=znoorsazali","name":"znoorsazali","key":"znoorsazali","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=znoorsazali&avatarId=7503065","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=znoorsazali&avatarId=7503065","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=znoorsazali&avatarId=7503065","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=znoorsazali&avatarId=7503065"},"displayName":"Zul NS [Atlassian]","active":false,"timeZone":"Australia/Adelaide"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63671/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-63671/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-12-30T07:19:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyezvb:","updated":"2026-08-20T18:43:30.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA will *not* be migrating users from Internal Directory to Delegated directory if the users has comments/assignee/reporting in an issue. Theses users will be *copied* to the Delegated directory and the users in Internal will be left exist with inactive and [ X ] added next to its Display Name. \r\n\r\nh3. Steps to Reproduce\r\n# Set up JIRA with Internal users that has activities comments/assignee/reporter\r\n# Set up Delegated connected to it\r\n# Click on \"Migrate users from one directory to another\" in _Administrator > User management > User directories_\r\n# Process will complete correctly\r\n# Checking the database will show that these users continue to exist in Internal directory as per the data\r\n\r\nh3. Expected Results\r\nUsers are migrated correctly\r\n\r\nh3. Actual Results\r\nUsers are copied to Delegated directory. Duplicate entries of the same usernames will exist in JIRA database\r\n\r\nh3. Notes\r\nUsers that has no activity in JIRA will be migrated correctly\r\n\r\nh3.Workaround\r\n* Moving delegated directory on top of Internal will show the correct users represented in the UI\r\n* Manual cleaning of the Internal directory on the database may be required\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyf167:","customfield_14734":"1|hyezw7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyfu4n:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyezvz:","customfield_12830":null,"customfield_10401":null,"summary":"Users are set Inactive and [ X ] when migrating users from Internal Directory to Delegated ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"413054","self":"https://jira.atlassian.com/rest/api/latest/issue/413054","key":"JRASERVER-42573","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 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to Reproduce:\r\n* Create 2 issues and linked them together.\r\n* Hide Linked Issues field for a field configuration scheme assigned to a project.\r\n* Check the 2 linked issues; the Linked Issues field is still showing.\r\n* Run a REST API to query the details of either of these issues. \r\n\r\n{code}\r\nhttps://.atlassian.net/rest/api/2/issue/\r\n{code}\r\n\r\nh3.Expected Results:\r\nOnce the Linked Issues field is hidden; *it should be hidden in the issue view screen*. When REST API to query issue is used; it doesn't return the issueLink in the JSON response.\r\n\r\nh3.Actual Results:\r\nOnce the Linked Issues field is hidden; *it still shows in the issue view screen* but when REST API to query issue is used; it doesn't return the issueLink in the JSON response.\r\n\r\nh3.Workaround:\r\nShow the Linked Issues field again and the JSON response will return the issueLink.\r\n\r\nh3.Notes\r\nIn my opinion; if choices are given to the user to either show or hide the *Linked Issues* field; the changes should be reflected in the issue view screen. Otherwise; it's better to disable users from hiding or showing the said field all together.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxpkzj:","customfield_14734":"1|hxpbxj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxs8qf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxpbxb:","customfield_12830":null,"customfield_10401":null,"summary":"REST API not returning IssueLinks in JSON response if Linked Issues field is 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fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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API for Add actor users returns success (200) even if the user doesn't exist","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"530300","self":"https://jira.atlassian.com/rest/api/2/issueLink/530300","inwardIssue":{"id":"1842682","key":"JRASERVER-73152","self":"https://jira.atlassian.com/rest/api/2/issue/1842682","fields":{"summary":"Jira does not remove the group which is deleted from Active Directory or MS Azure Directory under Project's Users&Roles","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"494159","self":"https://jira.atlassian.com/rest/api/2/issueLink/494159","inwardIssue":{"id":"1510669","key":"JRASERVER-70842","self":"https://jira.atlassian.com/rest/api/2/issue/1510669","fields":{"summary":"Deleting a user from LDAP or Crowd server will not delete this user from the projectroleactor table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To 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Issue Summary\r\n\r\nUnable to delete Project Role configuration after deleting or renaming a group in Crowd/LDAP.\r\nh3. Steps to Reproduce\r\n # Configure User Directory with Crowd.\r\n # Synchronise with Crowd, and create \"groupfromcrowd\" group from Crowd in Jira.\r\n # Configure Project Role with \"groupfromcrowd\" group in Jira.\r\n # Delete \"groupfromcrowd\" group in Crowd, or rename it.\r\n # Synchronise with Crowd in Jira.\r\n # Delete Project Role configuration with \"groupfromcrowd\" group in Jira.\r\n # Reload browser, but Project Role configuration with \"groupfromcrowd\" group is still remained.\r\n\r\n[^jira-delete-project_role-after-sync-and-crowd-group-deleted.mp4]\r\nh3. Expected Results\r\n\r\nYou can delete Project Role configuration.\r\nh3. Actual Results\r\n\r\nYou can't delete Project role configuration.\r\nh3. Workaround\r\n # Delete Project Role configuration before Deleting Group in Crowd and Synchronise.\r\n # Add an internal group with the same name back, delete the project role and then delete the newly created group.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3ad9z:","customfield_14734":"1|i3adgf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i39mz3:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3adg7:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to delete Project Role configuration after deleting or renaming group in 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scanner library should be updated to v.2 in all plugins","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amacedo%40atlassian.com","name":"amacedo@atlassian.com","key":"amacedo@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amacedo%40atlassian.com&avatarId=5819008","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amacedo%40atlassian.com&avatarId=5819008","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amacedo%40atlassian.com&avatarId=5819008","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amacedo%40atlassian.com&avatarId=5819008"},"displayName":"Alessandro Macedo","active":true,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=amacedo%40atlassian.com","name":"amacedo@atlassian.com","key":"amacedo@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=amacedo%40atlassian.com&avatarId=5819008","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=amacedo%40atlassian.com&avatarId=5819008","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=amacedo%40atlassian.com&avatarId=5819008","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=amacedo%40atlassian.com&avatarId=5819008"},"displayName":"Alessandro Macedo","active":true,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70511/votes","votes":29,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-10-14T09:53:18.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70511/watchers","watchCount":56,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-06-27T18:13:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i0f2uv:","updated":"2026-08-20T18:43:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen Jira is starting up, it scans spring annotations for plugin classes. As part of this scanning process, it tries to ensure that these spring annotation classes are contained only in single jar. Responsible class for this action is AtlassianScannerBeanDefinitionParser.\r\n\r\nIf for some reason plugin can see spring annotations from another plugin that bundled them, plugin initialisation fails with error\r\n{noformat:bgColor=#f8f8f8}\r\n2019-06-24 19:17:52,028 ThreadPoolAsyncTaskExecutor::Thread 28 ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.radiantminds.roadmaps-jira'\r\norg.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from URL [bundle://263.0:0/META-INF/spring/portfolio-root-context.xml]; nested exception is java.lang.IllegalStateException: Cannot execute atlassian-spring-scanner-runtime: plugin has an extra copy of atlassian-spring-scanner-annotation classes, perhaps embedded inside the target plugin 'com.radiantminds.roadmaps-jira'; embedding scanner-annotations is not supported since scanner version 2.0. Use 'mvn dependency:tree' and ensure the atlassian-spring-scanner-annotation dependency in your plugin has provided, not 'runtime' or 'compile', and you have NO dependency on atlassian-spring-scanner-runtime.\r\n{noformat}\r\nThe problem here is that plugins from error message have nothing to do with bundling spring scanner. Because of OSGI non-deterministic wiring, these bundles see spring annotation from 'wrong' bundle.\r\n\r\n(!) Note: Default Jira installation doesn't have this problem. All bundled plugins are compatible (/).\r\nh3. Cause\r\n\r\nWhat is causing these errors is the fact that some of the plugins use 2.x version of {{atlassian-spring-scanner-annotation}} dependency in a wrong way.\r\n{+}Apps are known to have this problem{+}:\r\n * de.demicon - Image custom field, fixed in latest version (/)\r\n * de.demicon - Field converter, fixed in latest version (/)\r\n * Customfield editor plugin v 2.5.0, fixed in 2.5.1 (/)\r\n * JIRA in Motion plugin v1.2.1, fixed in 1.2.5 (/)\r\n\r\nh3. Expected scenario\r\n\r\nAll of the plugins which use 2.x version of {{atlassian-spring-scanner-annotation}} should be fixed. They should use scope instead of or . After new versions of these plugins are released, they should be used in Jira.\r\nInstructions on upgrading can be found at [atlassian-spring-scanner ReadMe|https://bitbucket.org/atlassian/atlassian-spring-scanner/src/master/]\r\nh3. Note\r\n\r\n(i) How to find the plugin with {{{}atlassian-spring-scanner-annotation{}}}.\r\n # Since Spring Scanner v2 classes should not be bundled, you can find reduce the scope of suspected plugins by running the following on:\r\n ** JARs in the current directory ({{{}$JIRA_HOME/plugins/installed-plugins{}}} for Jira Server, or {{$JIRA_SHARED_HOME/plugins/installed-plugins}} for Jira Data Center) as follows:\r\n{code:java}\r\nfor i in *.jar; do unzip -v $i | sed \"s/^/$i:/\" | grep com/atlassian/plugin/spring/scanner/annotation/component/; done\r\n{code}\r\nIn my case, this returns the name of the offending JAR:\r\n{code:java}\r\njira-greenhopper-plugin-7.13.0-DAILY20190329134024.jar: 0 Stored 0 0% 08-21-2014 06:30 00000000 com/atlassian/plugin/spring/scanner/annotation/component/\r\njira-greenhopper-plugin-7.13.0-DAILY20190329134024.jar: 422 Defl:N 257 39% 08-21-2014 06:30 28d693c1 com/atlassian/plugin/spring/scanner/annotation/component/Scanned.class\r\njira-greenhopper-plugin-7.13.0-DAILY20190329134024.jar: 731 Defl:N 394 46% 08-21-2014 06:30 345abc0d com/atlassian/plugin/spring/scanner/annotation/component/ConfluenceComponent.class\r\n...\r\ntomcat-filter-0.3.1.jar: 0 Stored 0 0% 06-21-2019 16:25 00000000 com/atlassian/plugin/spring/scanner/annotation/component/\r\ntomcat-filter-0.3.1.jar: 574 Defl:N 343 40% 05-14-2019 05:35 285fa055 com/atlassian/plugin/spring/scanner/annotation/component/ClasspathComponent.class\r\ntomcat-filter-0.3.1.jar: 728 Defl:N 396 46% 05-14-2019 05:35 6cd2cf1f com/atlassian/plugin/spring/scanner/annotation/component/BitbucketComponent.class\r\n...\r\n{code}\r\n\r\n # Verify with the source code (pom.xml) which _atlassian-spring-scanner-annotation_ is used.\r\n ** In case of V1.x those files are expected\r\n ** In case of V2.x mentioned plugin will cause the problem, in this specific case - tomcat-filter-0.3.1.jar.\r\n\r\nh3. Potential Workaround\r\n # For any plugin that failed to start, go to the 'Manage Add-Ons' page in Jira and attempt to manually enable the plugin.\r\n # Re-start Jira, and the race condition may not be triggered","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i0f2sn:","customfield_14734":"1|i0f2vr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i0f10v:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i0f2vj:","customfield_12830":null,"customfield_10401":null,"summary":"Jira will fail to start plugins due to spring scanner library problem v.2 in some plugins","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1641178","self":"https://jira.atlassian.com/rest/api/latest/issue/1641178","key":"JRASERVER-71601","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\n\r\nDeleting components that have been archived does not remove the Issue association from the nodeassociation table.\r\n\r\nThis can lead to gadgets showing a different number of issues without components than what's seen in the Issue navigator.\r\nh3. Steps to Reproduce\r\n # Add a component to an issue\r\n # Archive the component\r\n # Delete the component\r\n\r\nh3. Expected Results\r\n\r\nComponent is deleted and any association to it is removed\r\nh3. Actual Results\r\n\r\nComponent is deleted but nodeassociation table still has the link between the issues and component.\r\nh3. Workaround\r\n # Delete the orphaned rows manually with the SQL query below\r\n{code:SQL}delete from nodeassociation where source_node_entity = 'Issue' and sink_node_entity = 'Component' and sink_node_id not in (select id from component);{code}\r\n # Reindex Jira\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2d7lb:","customfield_14734":"1|i2d7rr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2ct7z:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2d7rj:","customfield_12830":null,"customfield_10401":null,"summary":"Deleting archived component leaves orphan issue association","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"673062","self":"https://jira.atlassian.com/rest/api/latest/issue/673062","key":"JRASERVER-64886","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/112308","id":"112308","description":"","name":"9.12.23","archived":false,"released":true,"releaseDate":"2025-06-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/110809","id":"110809","description":"","name":"10.3.5","archived":false,"released":true,"releaseDate":"2025-04-02"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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a different Database scheme in PSQL will result in \"Caused by: org.postgresql.util.PSQLException: ERROR: relation \"AO_B9A0F0_APPLIED_TEMPLATE\" does not exist\" error when creating a project.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or 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to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"345291","self":"https://jira.atlassian.com/rest/api/2/issueLink/345291","inwardIssue":{"id":"825510","key":"JRASERVER-65717","self":"https://jira.atlassian.com/rest/api/2/issue/825510","fields":{"summary":"Update Connecting Postgres documentation with search_path","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-05-16T02:52:16.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64886/watchers","watchCount":45,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-03-21T09:28:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyhhif:","updated":"2026-08-20T18:43:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-64886].\r\n {panel}\r\n\r\nh3. Summary\r\n\r\nUsing a different Database schema in PSQL will result in \"Caused by: org.postgresql.util.PSQLException: ERROR: relation \"AO_B9A0F0_APPLIED_TEMPLATE\" does not exist\" error when creating a project.\r\nh3. Environment\r\n * PSQL\r\n * JIRA 7.3\r\n\r\nh3. Steps to Reproduce\r\n # Setup JIRA via UI\r\n # Select a different schema (not public)\r\n # Try to create a project\r\n\r\nh3. Expected Results\r\n\r\nThe project should be created within JIRA\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n\r\n{code:java}\r\n 2017-03-21 10:01:35,928 http-nio-8080-exec-16 ERROR jira 601x384x1 1yue775 0:0:0:0:0:0:0:1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created\r\n com.querydsl.core.QueryException: Caught PSQLException for insert into \"AO_B9A0F0_APPLIED_TEMPLATE\" (\"PROJECT_ID\", \"PROJECT_TEMPLATE_MODULE_KEY\", \"PROJECT_TEMPLATE_WEB_ITEM_KEY\") values (?, ?, ?)\r\n at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)\r\n at com.querydsl.sql.Configuration.translate(Configuration.java:451)\r\n at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:364)\r\n at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:172)\r\n at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:153)\r\n at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageImpl.lambda$add$16(AppliedTemplateStorageImpl.java:26)\r\n at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$18(DatabaseAccessorImpl.java:55)\r\n at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:91)\r\n at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor$1.execute(DefaultTransactionalExecutor.java:45)\r\n at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.lambda$borrowConnectionAndExecute$0(JiraHostConnectionAccessor.java:62)\r\n at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)\r\n ... 2 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n at com.sun.proxy.$Proxy568.executeQuery(Unknown Source)\r\n ... 2 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)\r\n at com.sun.proxy.$Proxy568.executeQuery(Unknown Source)\r\n at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.borrowConnectionAndExecute(JiraHostConnectionAccessor.java:50)\r\n at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:40)\r\n at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:42)\r\n at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:53)\r\n at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInTransaction(DatabaseAccessorImpl.java:37)\r\n at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageImpl.add(AppliedTemplateStorageImpl.java:20)\r\n at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageCache.add(AppliedTemplateStorageCache.java:20)\r\n at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:61)\r\n at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)\r\n at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:36)\r\n at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:394)\r\n at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:379)\r\n at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:349)\r\n ... 3 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n at com.sun.proxy.$Proxy267.createProject(Unknown Source)\r\n ... 3 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)\r\n at com.sun.proxy.$Proxy267.createProject(Unknown Source)\r\n at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)\r\n at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)\r\n ... 3 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)\r\n ... 12 filtered\r\n at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)\r\n ... 1 filtered\r\n at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)\r\n ... 32 filtered\r\n at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)\r\n ... 8 filtered\r\n at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n ... 53 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80)\r\n ... 1 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78)\r\n ... 16 filtered\r\n at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)\r\n ... 20 filtered\r\n at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n ... 5 filtered\r\n at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)\r\n at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139)\r\n at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92)\r\n at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)\r\n at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)\r\n at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)\r\n at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)\r\n ... 4 filtered\r\n at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)\r\n ... 8 filtered\r\n at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n ... 4 filtered\r\n at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n ... 29 filtered\r\n at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n ... 28 filtered\r\n at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n at java.lang.Thread.run(Thread.java:745)\r\n Caused by: org.postgresql.util.PSQLException: ERROR: relation \"AO_B9A0F0_APPLIED_TEMPLATE\" does not exist\r\n Position: 13\r\n at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2101)\r\n at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1834)\r\n at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:255)\r\n at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:510)\r\n at org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:332)\r\n at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:335)\r\n ... 294 more\r\n{code}\r\n\r\nh3. Notes\r\n\r\nJIRA Seems to be default check for the public.\"AO_B9A0F0_APPLIED_TEMPLATE\" table, it will not find this.\r\nh3. Workaround\r\n\r\nYou can set the default search_path at the database level:\r\n\r\n{code}ALTER DATABASE SET search_path TO schema1,schema2;{code}\r\n\r\nOr at the user or role level:\r\n\r\n{code}ALTER ROLE SET search_path TO schema1,schema2;{code}\r\n\r\nWorkaround 2:\r\nTo change to the Public schema (this would need to be done to each table having the issue):\r\n{code}ALTER TABLE \"AO_B9A0F0_APPLIED_TEMPLATE\" SET SCHEMA public;{code}\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyhion:","customfield_14734":"1|hyhhjb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyi7vj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyhhj3:","customfield_12830":null,"customfield_10401":null,"summary":"Create project fails with 'relation \"AO_B9A0F0_APPLIED_TEMPLATE\" does not exist' error if a schema other than public is used in PostgreSQL","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1096896","self":"https://jira.atlassian.com/rest/api/latest/issue/1096896","key":"JRASERVER-68602","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["li_upgrade","pse-request","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":29.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/81291","id":"81291","description":"","name":"7.13.0","archived":false,"released":true,"releaseDate":"2018-11-28"}],"customfield_20934":null,"issuelinks":[{"id":"383780","self":"https://jira.atlassian.com/rest/api/2/issueLink/383780","outwardIssue":{"id":"1113482","key":"JSWSERVER-19872","self":"https://jira.atlassian.com/rest/api/2/issue/1113482","fields":{"summary":"New version of Dev.Status with separate Custom Field","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"383579","self":"https://jira.atlassian.com/rest/api/2/issueLink/383579","inwardIssue":{"id":"956715","key":"JRASERVER-67095","self":"https://jira.atlassian.com/rest/api/2/issue/956715","fields":{"summary":"JIRA XML API takes a long time to return XML data (search request)","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"395370","self":"https://jira.atlassian.com/rest/api/2/issueLink/395370","inwardIssue":{"id":"1280193","key":"JRASERVER-69676","self":"https://jira.atlassian.com/rest/api/2/issue/1280193","fields":{"summary":"As a Jira user I would like have configurable list of default Custom Fields returned by REST search","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering 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is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST 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Problem\r\nREST search endpoint used to be slow. However it got even slower somewhere between 7.6.10 and 7.13.0\r\n\r\nEven single calls take ~1700 ms on 7.6.10:\r\n !image-2018-12-07-16-21-46-028.png|thumbnail! \r\nwhile it's above 2000ms on 7.13:\r\n !image-2018-12-07-16-21-15-722.png|thumbnail! \r\n\r\nWhen doing proper performance test it shows regression is ~25%:\r\n !image-2018-12-07-16-24-15-846.png|thumbnail! \r\n\r\nThe content of response differs by 100 lines out of 78k lines of response:\r\n !image-2018-12-07-16-20-52-953.png|thumbnail! \r\n\r\nh3. Cause\r\nBy default, if no fields are specified when searching via REST, all fields are returned. As of Jira 7.7, the \"Development\" field was introduced to provide the ability for users to search information related to the Development Panel. The result is that this field is included whenever REST searches are performed and causing the longer response times.\r\n\r\nh3. Workarounds\r\nWhen performing REST api searches, ensure to specify the fields:\r\n* Request fields without \"Development\" custom field. Example:\r\n{code}\r\n{base_url}/rest/api/2/search?jql=text%20~%20task\\&fields=summary,description,reporter,assignee\r\n{code}\r\n\r\nWhen performing searches via the UI, an admin can remove the \"Development\" field from the system default:\r\n !Screen Shot 2019-06-06 at 11.37.24.png|thumbnail! ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hztflj:","customfield_14734":"1|hztfjr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzth3j:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hztfjr:","customfield_12830":null,"customfield_10401":null,"summary":"Development field causes slower REST search 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Summary\r\n\r\n A session timeout error is shown when bulk editing sub-tasks. It happens only when selecting bulk edit by clicking on the (...) button above the sub-tasks list inside a parent issue (see screenshot below).\r\n\r\n(!) This also happens when there are no sub-tasks.\r\n\r\nh3. Environment\r\n\r\nThere is no specific environment\r\nh3. Steps to Reproduce\r\n # Go to an issue with sub-tasks\r\n # Above the list of sub-tasks click on (...) > Bulk Operation\r\n # Select all sub-tasks and click on next\r\n\r\nh3. Expected Results\r\n\r\nThe page to select the bulk operation should appear\r\nh3. Actual Results\r\n\r\nThis one appears on Jira log\r\n{code:java}\r\n/secure/views/bulkedit/BulkMigrateSetFields.jspa [c.a.j.w.a.issue.bulkedit.BulkMigrate] Bulk edit bean unexpectedly null. Perhaps session was lost (e.g. when URL used is different to base URL in General Configuration)?{code}\r\n \r\nh3. Notes\r\n\r\n(Optional - If Necessary)\r\nh3. Potential Workaround\r\n # Go to Issues > Search for issues\r\n # Search for parent issue (parent = TEST-1), it’ll list all sub-tasks\r\n # Click Tools > Bulk Change > all x issue(s)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzcwqn:","customfield_14734":"1|hzcwdz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzd3t3:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzcwdz:","customfield_12830":null,"customfield_10401":null,"summary":"Session timeout while bulk editing 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product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":54.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=soslopov","name":"soslopov","key":"soslopov","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=soslopov&avatarId=5818983","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=soslopov&avatarId=5818983","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=soslopov&avatarId=5818983","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=soslopov&avatarId=5818983"},"displayName":"Sergey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 06 September 2024|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nHi everyone,\r\n\r\nThis issue has been reviewed by the Development team and we have decided not to backport the bugfix into Jira 9.4\r\nTo get an update to this particular issue, we suggest you upgrade to Jira *9.12 LTS* or new *10.x LTS* coming later this year.\r\n\r\nThank you for your patience and understanding.\r\n\r\nBest regards,\r\n\r\nArtur Falborski\r\nJira DC Engineer\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=soslopov","name":"soslopov","key":"soslopov","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=soslopov&avatarId=5818983","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=soslopov&avatarId=5818983","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=soslopov&avatarId=5818983","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=soslopov&avatarId=5818983"},"displayName":"Sergey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77430/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-09-06T10:02:57.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-77430/watchers","watchCount":16,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2024-02-14T23:09:07.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i40ovb:","updated":"2026-08-20T18:43:20.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen System board is accessed on a *non base URL* in Jira 9.4, the activity stream gadget still partially works as compared to higher versions of Jira, giving customers an impression that it should work even if Jira is accessed on a non base URL\r\n\r\nThis is reproducible on Data Center: (yes)\r\nh3. Steps to Reproduce\r\n # Install Jira 9.4.14, create a test project with data in it, access Jira home page and confirm that the activity stream works fine\r\n # Access the same Jira page on a non base URL (add a host entry to etc hosts if needed)\r\n\r\nh3. Expected Results\r\n\r\nActivity stream shouldn't work, it shouldn't display actual activity, giving a URL mismatch error and / or an error like below:\r\n\r\n!image-2024-02-15-10-00-22-451.png|width=672,height=106! or\r\n\r\n!image-2024-02-15-10-01-05-776.png|width=560,height=335!\r\n\r\nJira logs and .har file should be logging URL mismatch errors like below:\r\n{panel}\r\ncom.atlassian.gadgets.dashboard.internal.diagnostics.UrlHostnameMismatchException: Detected URL hostname, 'your.jira.host.name', does not match expected hostname, 'jria.base.url.host.name'\r\nat com.atlassian.gadgets.dashboard.internal.diagnostics.Diagnostics.checkExpectedHostname(Diagnostics.java:62)\r\nat com.atlassian.gadgets.dashboard.internal.diagnostics.Diagnostics.check(Diagnostics.java:32)\r\nat com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.executeDiagnostics(DiagnosticsServlet.java:80)\r\nat com.atlassian.gadgets.dashboard.internal.diagnostics.DiagnosticsServlet.doPost(DiagnosticsServlet.java:56)\r\n{panel}\r\nWhile this works on Jira 9.4.x, when upgraded to a later version of Jira - 9.12 for example, the gadget breaks, thus giving an impression that there's a bug, while in reality it is expected that Jira shouldn't be displaying the gadget correctly in the first place\r\nh3. Actual Results\r\n\r\nThe gadget still 'somewhat' works, it doesn't display the title but the actual activity stream is still there, thus, giving an impression that it works even if Jira is accessed on a non-base URL:\r\n\r\n!image-2024-02-15-10-02-50-081.png|width=478,height=357!\r\n\r\n \r\n\r\nh3. Workaround\r\nThere is no workaround. Jira must be accessed on a base URL at all times for consistent behaviour when it comes to gadgets.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i40oq7:","customfield_14734":"1|i40owf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3zi3o:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i40ow7:","customfield_12830":null,"customfield_10401":null,"summary":"Activity stream gadget unexpectedly and partially works in Jira 9.4.x even if accessed on non-base URL","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1638110","self":"https://jira.atlassian.com/rest/api/latest/issue/1638110","key":"JRASERVER-71577","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.05,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["jiraDeleteArchive","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":28.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/90594","id":"90594","name":"8.5.3","archived":false,"released":true,"releaseDate":"2020-01-09"}],"customfield_20934":null,"issuelinks":[{"id":"425387","self":"https://jira.atlassian.com/rest/api/2/issueLink/425387","outwardIssue":{"id":"984413","key":"JRASERVER-67483","self":"https://jira.atlassian.com/rest/api/2/issue/984413","fields":{"summary":"Database deadlocks when deleting Jira issues using parallel threads.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"479305","self":"https://jira.atlassian.com/rest/api/2/issueLink/479305","inwardIssue":{"id":"1904582","key":"JRASERVER-74581","self":"https://jira.atlassian.com/rest/api/2/issue/1904582","fields":{"summary":"Deleting an issue with many sub-tasks is slow and affects cluster performance","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayanar","name":"ayanar","key":"ayanar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayanar&avatarId=6045650","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayanar&avatarId=6045650","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayanar&avatarId=6045650","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayanar&avatarId=6045650"},"displayName":"Alp","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayanar","name":"ayanar","key":"ayanar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayanar&avatarId=6045650","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayanar&avatarId=6045650","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayanar&avatarId=6045650","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayanar&avatarId=6045650"},"displayName":"Alp","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71577/votes","votes":15,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71577/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-09-18T10:09:50.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2cn8f:","updated":"2026-08-20T18:43:19.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nIssues cannot be deleted if there is/are other linked issue(s) to it. \r\nh3. Steps to Reproduce\r\n# Create issue A\r\n# Create issue B (or more)\r\n# Link issue B (and others) to issue A\r\n# Delete issue A\r\n\r\nh3. Expected Results\r\nThe issue is deleted successfully\r\nh3. Actual Results\r\nThe issue cannot be deleted. It's timed out on UI. When we review the thread dumps, we see N+1 (N is the number of linked issue to issue A) active threads with the stack trace below:\r\n{noformat}\r\n\"http-nio-8080-exec-40\" #669404 daemon prio=5 os_prio=0 tid=0x00007f674006c000 nid=0x1ceb9 runnable [0x00007f66aaed7000]\r\n java.lang.Thread.State: RUNNABLE\r\n at sun.nio.ch.FileDispatcherImpl.read0(Native Method)\r\n at sun.nio.ch.SocketDispatcher.read(SocketDispatcher.java:39)\r\n at sun.nio.ch.IOUtil.readIntoNativeBuffer(IOUtil.java:223)\r\n at sun.nio.ch.IOUtil.read(IOUtil.java:197)\r\n at sun.nio.ch.SocketChannelImpl.read(SocketChannelImpl.java:380)\r\n - locked <0x0000000506b0a188> (a java.lang.Object)\r\n at oracle.net.nt.TimeoutSocketChannel.read(TimeoutSocketChannel.java:144)\r\n at oracle.net.ns.NIOHeader.readHeaderBuffer(NIOHeader.java:82)\r\n at oracle.net.ns.NIOPacket.readFromSocketChannel(NIOPacket.java:139)\r\n at oracle.net.ns.NIOPacket.readFromSocketChannel(NIOPacket.java:101)\r\n at oracle.net.ns.NIONSDataChannel.readDataFromSocketChannel(NIONSDataChannel.java:80)\r\n at oracle.jdbc.driver.T4CMAREngineNIO.prepareForReading(T4CMAREngineNIO.java:98)\r\n at oracle.jdbc.driver.T4CMAREngineNIO.unmarshalUB1(T4CMAREngineNIO.java:534)\r\n at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:485)\r\n at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:252)\r\n at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:612)\r\n at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:226)\r\n at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:59)\r\n at oracle.jdbc.driver.T4CPreparedStatement.executeForRows(T4CPreparedStatement.java:910)\r\n at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1119)\r\n at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3780)\r\n at oracle.jdbc.driver.T4CPreparedStatement.executeInternal(T4CPreparedStatement.java:1343)\r\n at oracle.jdbc.driver.OraclePreparedStatement.executeLargeUpdate(OraclePreparedStatement.java:3865)\r\n - locked <0x0000000506ad62b8> (a oracle.jdbc.driver.T4CConnection)\r\n at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:3845)\r\n at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeUpdate(OraclePreparedStatementWrapper.java:1061)\r\n at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)\r\n at com.atlassian.jira.ofbiz.sql.PreparedStatementWrapper.executeUpdate(PreparedStatementWrapper.java:47)\r\n at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.lambda$executeUpdate$7(DiagnosticPreparedStatement.java:69)\r\n at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement$$Lambda$1536/973960306.execute(Unknown Source)\r\n at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(DefaultDatabaseDiagnosticsCollector.java:69)\r\n at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(DatabaseDiagnosticsCollectorDelegate.java:55)\r\n at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.executeUpdate(DiagnosticPreparedStatement.java:69)\r\n at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:562)\r\n at org.ofbiz.core.entity.GenericDAO.deleteByAnd(GenericDAO.java:1281)\r\n at org.ofbiz.core.entity.GenericDAO.deleteByAnd(GenericDAO.java:1248)\r\n at org.ofbiz.core.entity.GenericHelperDAO.removeByAnd(GenericHelperDAO.java:236)\r\n at org.ofbiz.core.entity.GenericDelegator.removeByAnd(GenericDelegator.java:1334)\r\n at org.ofbiz.core.entity.GenericDelegator.removeByAnd(GenericDelegator.java:1313)\r\n at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.removeByAnd(DefaultOfBizDelegator.java:236)\r\n at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.removeByAnd(WrappingOfBizDelegator.java:131)\r\n at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinkInternal(DefaultIssueLinkManager.java:176)\r\n at com.atlassian.jira.issue.link.DefaultIssueLinkManager.deleteIssueLinksFromIssue(DefaultIssueLinkManager.java:261)\r\n at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinksInternal(DefaultIssueLinkManager.java:243)\r\n at com.atlassian.jira.issue.link.DefaultIssueLinkManager.removeIssueLinksNoChangeItems(DefaultIssueLinkManager.java:230)\r\n at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.removeIssueLinks(DefaultIssueDeleteHelper.java:188)\r\n at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:136)\r\n at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:743)\r\n at com.atlassian.jira.issue.managers.RequestCachingIssueManager.deleteIssue(RequestCachingIssueManager.java:247)\r\n at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:424)\r\n at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:400)\r\n at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:23)\r\n at webwork.action.ActionSupport.execute(ActionSupport.java:165)\r\n at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)\r\n at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)\r\n at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)\r\n...\r\n...\r\n{noformat}\r\nThere will also be locker sessions in the database with the SQL below:\r\n{code}\r\nDelete from userassociation where Sink_Node_ID= :1 and Sink_Node_Entity = :2;\r\n{code}\r\nh3. Workaround\r\nDelete the locker sessions in the database so that the threads waiting for these locks can continue to delete the issue.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2cn33:","customfield_14734":"1|i2cn9j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2c8t3:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2cn9b:","customfield_12830":null,"customfield_10401":null,"summary":"Cannot delete a linked issue because of a locking session in the database","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"607447","self":"https://jira.atlassian.com/rest/api/latest/issue/607447","key":"JRASERVER-61382","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108707","id":"108707","description":"","name":"9.4.26","archived":false,"released":true,"releaseDate":"2024-09-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/108509","id":"108509","description":"","name":"9.12.13","archived":false,"released":true,"releaseDate":"2024-09-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/108792","id":"108792","description":"","name":"9.17.2","archived":false,"released":true,"releaseDate":"2024-07-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":88.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/32713","id":"32713","name":"6.1","archived":false,"released":true,"releaseDate":"2013-09-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/42190","id":"42190","name":"6.2.7","archived":false,"released":true,"releaseDate":"2014-06-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/44909","id":"44909","name":"6.3.4","archived":false,"released":true,"releaseDate":"2014-08-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/45596","id":"45596","name":"6.4","archived":false,"released":true,"releaseDate":"2015-03-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/61406","id":"61406","name":"7.1.2","archived":false,"released":true,"releaseDate":"2016-03-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/61741","id":"61741","description":"","name":"7.1.7","archived":false,"released":true,"releaseDate":"2016-05-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/72427","id":"72427","description":"","name":"7.4.1","archived":false,"released":true,"releaseDate":"2017-07-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/78803","id":"78803","description":"","name":"7.10.0","archived":false,"released":true,"releaseDate":"2018-05-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/81293","id":"81293","description":"","name":"7.12.1","archived":false,"released":true,"releaseDate":"2018-09-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/89103","id":"89103","name":"7.13.8","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/87493","id":"87493","description":"","name":"8.5.0","archived":false,"released":true,"releaseDate":"2019-10-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/92100","id":"92100","description":"","name":"8.13.0","archived":false,"released":true}],"customfield_20934":null,"issuelinks":[{"id":"329823","self":"https://jira.atlassian.com/rest/api/2/issueLink/329823","outwardIssue":{"id":"773430","key":"JRACLOUD-61382","self":"https://jira.atlassian.com/rest/api/2/issue/773430","fields":{"summary":"FieldValidationException on URL custom field with no default value after having a default value.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"223231","self":"https://jira.atlassian.com/rest/api/2/issueLink/223231","inwardIssue":{"id":"301362","key":"JRASERVER-35222","self":"https://jira.atlassian.com/rest/api/2/issue/301362","fields":{"summary":"FieldValidationException on custom field 'URL Field' if no default value","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a9ec86424806","name":"a9ec86424806","key":"JIRAUSER8977184","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8977184&avatarId=10108101","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8977184&avatarId=10108101","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8977184&avatarId=10108101","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8977184&avatarId=10108101"},"displayName":"Dino Costantini","active":false,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13031","value":"S","id":"13031","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dlaser","name":"dlaser","key":"dlaser","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dlaser&avatarId=6021465","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dlaser&avatarId=6021465","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dlaser&avatarId=6021465","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dlaser&avatarId=6021465"},"displayName":"dlaser","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dlaser","name":"dlaser","key":"dlaser","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dlaser&avatarId=6021465","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dlaser&avatarId=6021465","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dlaser&avatarId=6021465","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dlaser&avatarId=6021465"},"displayName":"dlaser","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61382/votes","votes":26,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-08-22T12:22:06.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-61382/watchers","watchCount":29,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-06-09T02:55:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy7wz3:","updated":"2026-08-20T18:43:15.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-61382].\r\n{panel}\r\nh3. Summary\r\n\r\nFieldValidationException on URL custom field with no default value after having a default value.\r\nh3. Environment\r\n * Jira 7.1\r\n * Jira 6.4.7 and 6.4.13\r\n\r\nh3. Steps to Reproduce\r\n # Install JIRA 7.1.x using default values.\r\n # Create a new custom field of type URL field.\r\n # Populate the custom field with a default value: [https://support.atlassian.com|https://support.atlassian.com/] but any link will work.\r\n # Remove the default value by clicking \"Edit Default Value, removing the text and then clicking the \"Set Default\" button.\r\n # Then see this exception in the atlassian-jira.log.\r\n # Click create an issue and see two exceptions in the atlassian-jira.log.\r\n # Finish creating an issue and see two simular exceptions as above in the atlassian-jira.log.\r\n\r\nBefore adding a default value, there are no rows in genericconfiguration. After adding the value then deleting it, there is a row in my test instance:\r\n{code:sql}\r\n10500 | DefaultValue | 10903 | \r\n{code}\r\nI have confirmed that these steps work to reproduce the issue in JIRA 6.4.7 and 6.4.13 as listed in JRA-35222. The missing step to reproduce this issue in JRA-35222 was to have a value set and then deleted.\r\n\r\nThis issue has no known issues that it creates. The only affect known at this time is the logs.\r\nh3. Expected Results\r\n\r\nI would not expect to have these logs.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file for step 5:\r\n{noformat}\r\n2016-06-08 14:18:13,738 http-nio-10712-exec-2 ERROR dlaser 858x178x1 8gt7vl 10.0.2.2 /secure/admin/ConfigureCustomField!default.jspa [c.a.j.i.customfields.impl.AbstractSingleFieldType] Incorrect formatted custom field stored as default\r\ncom.atlassian.jira.issue.customfields.impl.FieldValidationException: Not a valid URL\r\n\tat com.atlassian.jira.issue.customfields.impl.URLCFType.getSingularObjectFromString(URLCFType.java:20)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:83)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:51)\r\n\tat com.atlassian.jira.issue.customfields.impl.AbstractSingleFieldType.getDefaultValue(AbstractSingleFieldType.java:161)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$8.call(CustomFieldTypeModuleDescriptorImpl.java:281)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$8.call(CustomFieldTypeModuleDescriptorImpl.java:277)\r\n\tat com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:187)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getSupplierValueOrHtmlErrorMessage(CustomFieldTypeModuleDescriptorImpl.java:372)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getDefaultViewHtml(CustomFieldTypeModuleDescriptorImpl.java:277)\r\n\tat com.atlassian.jira.issue.customfields.config.item.DefaultValueConfigItem.getViewHtml(DefaultValueConfigItem.java:23)\r\n\tat com.atlassian.jira.issue.fields.config.FieldConfigItemImpl.getViewHtml(FieldConfigItemImpl.java:24)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:497)\r\n\tat webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n\tat webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:517)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:216)\r\n\tat webwork.view.taglib.WebWorkBodyTagSupport.findValue(WebWorkBodyTagSupport.java:62)\r\n\tat webwork.view.taglib.BasicPropertyTag.doStartTag(BasicPropertyTag.java:54)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fproperty_005f15(configurecustomfield_jsp.java:2521)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f2(configurecustomfield_jsp.java:2005)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f1(configurecustomfield_jsp.java:1953)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fif_005f6(configurecustomfield_jsp.java:1916)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_page_005fapplyDecorator_005f1(configurecustomfield_jsp.java:1067)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f0(configurecustomfield_jsp.java:974)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_page_005fapplyDecorator_005f0(configurecustomfield_jsp.java:261)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspService(configurecustomfield_jsp.java:112)\r\n\tat org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 18 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:37)\r\n\t... 74 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)\r\n\t... 36 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 50 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)\r\n\t... 66 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)\r\n\t... 89 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n\r\n\r\n2025-01-07 14:52:12,933+0000 http-nio-8080-exec-13 url: /jira/secure/admin/ConfigureCustomField!default.jspa, /jira/secure/admin/views/customfields/configurecustomfield.jsp; user: admin ERROR admin 892x285x1 1o00sra 10.228.166.49,172.50.0.2 /secure/admin/ConfigureCustomField!default.jspa [c.a.j.i.customfields.impl.AbstractSingleFieldType] Incorrect formatted custom field stored as default\r\ncom.atlassian.jira.issue.customfields.impl.FieldValidationException: Not a valid URL\r\n\tat com.atlassian.jira.issue.customfields.impl.URLCFType.getSingularObjectFromString(URLCFType.java:44)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:83)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:51)\r\n\tat com.atlassian.jira.issue.customfields.impl.AbstractSingleFieldType.getDefaultValue(AbstractSingleFieldType.java:167)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$8.call(CustomFieldTypeModuleDescriptorImpl.java:281)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$8.call(CustomFieldTypeModuleDescriptorImpl.java:277)\r\n\tat com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:390)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getSupplierValueOrHtmlErrorMessage(CustomFieldTypeModuleDescriptorImpl.java:372)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getDefaultViewHtml(CustomFieldTypeModuleDescriptorImpl.java:277)\r\n\tat com.atlassian.jira.issue.customfields.config.item.DefaultValueConfigItem.getViewHtml(DefaultValueConfigItem.java:23)\r\n\tat com.atlassian.jira.issue.fields.config.FieldConfigItemImpl.getViewHtml(FieldConfigItemImpl.java:24)\r\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)\r\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n\tat java.base/java.lang.reflect.Method.invoke(Method.java:569)\r\n\tat webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n\tat webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:517)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:216)\r\n\tat webwork.view.taglib.WebWorkBodyTagSupport.findValue(WebWorkBodyTagSupport.java:62)\r\n\tat webwork.view.taglib.BasicPropertyTag.doStartTag(BasicPropertyTag.java:54)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fproperty_005f13(configurecustomfield_jsp.java:2177)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f2(configurecustomfield_jsp.java:2086)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f1(configurecustomfield_jsp.java:2037)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fif_005f7(configurecustomfield_jsp.java:2000)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_page_005fapplyDecorator_005f1(configurecustomfield_jsp.java:1151)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fiterator_005f0(configurecustomfield_jsp.java:1058)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_page_005fapplyDecorator_005f0(configurecustomfield_jsp.java:300)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspx_meth_ww_005fif_005f0(configurecustomfield_jsp.java:245)\r\n\tat jsp.secure.admin.views.customfields.configurecustomfield_jsp._jspService(configurecustomfield_jsp.java:115)\r\n\tat org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:623)\r\n\t... 48 filtered\r\n\tat com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 38 filtered\r\n\tat com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 10 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 13 filtered\r\n\tat com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)\r\n\t... 3 filtered\r\n\tat com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:82)\r\n\t... 10 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 5 filtered\r\n\tat com.atlassian.plugins.authentication.impl.web.filter.loginform.DisableNativeLoginAuthFilter.doFilter(DisableNativeLoginAuthFilter.java:55)\r\n\t... 3 filtered\r\n\tat com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)\r\n\t... 3 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 10 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 11 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:623)\r\n\t... 48 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:56)\r\n\t... 7 filtered\r\n\tat com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)\r\n\t... 4 filtered\r\n\tat com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)\r\n\t... 3 filtered\r\n\tat com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)\r\n\t... 8 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 48 filtered\r\n\tat com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 21 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 16 filtered\r\n\tat com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)\r\n\t... 3 filtered\r\n\tat com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:82)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 5 filtered\r\n\tat com.atlassian.plugins.authentication.impl.web.filter.loginform.DisableNativeLoginAuthFilter.doFilter(DisableNativeLoginAuthFilter.java:55)\r\n\t... 3 filtered\r\n\tat com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)\r\n\t... 8 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 29 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:840) {noformat}\r\nThe below exceptions are thrown in the atlassian-jira.log file for step 6 and 7:\r\n{noformat}\r\n2016-06-08 14:18:37,805 http-nio-10712-exec-4 ERROR dlaser 858x197x1 8gt7vl 10.0.2.2 /secure/CreateIssue.jspa [c.a.j.i.customfields.impl.AbstractSingleFieldType] Incorrect formatted custom field stored as default\r\ncom.atlassian.jira.issue.customfields.impl.FieldValidationException: Not a valid URL\r\n\tat com.atlassian.jira.issue.customfields.impl.URLCFType.getSingularObjectFromString(URLCFType.java:20)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:83)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:51)\r\n\tat com.atlassian.jira.issue.customfields.impl.AbstractSingleFieldType.getDefaultValue(AbstractSingleFieldType.java:161)\r\n\tat com.atlassian.jira.issue.fields.CustomFieldImpl.populateDefaults(CustomFieldImpl.java:565)\r\n\tat com.atlassian.jira.issue.fields.screen.FieldScreenRenderLayoutItemImpl.populateDefaults(FieldScreenRenderLayoutItemImpl.java:71)\r\n\tat com.atlassian.jira.web.action.issue.CreateIssue.populateFieldHolderWithDefaults(CreateIssue.java:243)\r\n\tat com.atlassian.jira.web.action.issue.CreateIssue.doExecute(CreateIssue.java:150)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)\r\n\t... 7 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 50 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)\r\n\t... 62 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)\r\n\t... 89 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n2016-06-08 14:18:38,116 http-nio-10712-exec-4 ERROR dlaser 858x197x1 8gt7vl 10.0.2.2 /secure/CreateIssue.jspa [c.a.j.i.customfields.impl.AbstractSingleFieldType] Incorrect formatted custom field stored as default\r\ncom.atlassian.jira.issue.customfields.impl.FieldValidationException: Not a valid URL\r\n\tat com.atlassian.jira.issue.customfields.impl.URLCFType.getSingularObjectFromString(URLCFType.java:20)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:83)\r\n\tat com.atlassian.jira.issue.customfields.impl.GenericTextCFType.getObjectFromDbValue(GenericTextCFType.java:51)\r\n\tat com.atlassian.jira.issue.customfields.impl.AbstractSingleFieldType.getDefaultValue(AbstractSingleFieldType.java:161)\r\n\tat com.atlassian.jira.issue.customfields.config.item.DefaultValueConfigItem.getConfigurationObject(DefaultValueConfigItem.java:31)\r\n\tat com.atlassian.jira.issue.fields.config.FieldConfigItemImpl.getConfigurationObject(FieldConfigItemImpl.java:36)\r\n\tat com.atlassian.jira.issue.customfields.CustomFieldUtils.buildParams(CustomFieldUtils.java:404)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$2.call(CustomFieldTypeModuleDescriptorImpl.java:177)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl$2.call(CustomFieldTypeModuleDescriptorImpl.java:172)\r\n\tat com.atlassian.ozymandias.SafePluginPointAccess.call(SafePluginPointAccess.java:187)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getSupplierValueOrHtmlErrorMessage(CustomFieldTypeModuleDescriptorImpl.java:372)\r\n\tat com.atlassian.jira.plugin.customfield.CustomFieldTypeModuleDescriptorImpl.getEditHtml(CustomFieldTypeModuleDescriptorImpl.java:172)\r\n\tat com.atlassian.jira.issue.fields.CustomFieldImpl.getEditHtml(CustomFieldImpl.java:925)\r\n\tat com.atlassian.jira.issue.fields.CustomFieldImpl.getCreateHtml(CustomFieldImpl.java:911)\r\n\tat com.atlassian.jira.issue.fields.screen.AbstractFieldScreenLayoutItem.getCreateHtml(AbstractFieldScreenLayoutItem.java:68)\r\n\tat com.atlassian.jira.issue.fields.screen.FieldScreenRenderLayoutItemImpl.getCreateHtml(FieldScreenRenderLayoutItemImpl.java:42)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:497)\r\n\tat webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n\tat webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:517)\r\n\tat webwork.util.ValueStack.findValue(ValueStack.java:216)\r\n\tat webwork.view.taglib.WebWorkBodyTagSupport.findValue(WebWorkBodyTagSupport.java:62)\r\n\tat webwork.view.taglib.BasicPropertyTag.doStartTag(BasicPropertyTag.java:54)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005fproperty_005f5(issuefields_jsp.java:790)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005fif_005f8(issuefields_jsp.java:762)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005fif_005f7(issuefields_jsp.java:729)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005fiterator_005f4(issuefields_jsp.java:696)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005fiterator_005f3(issuefields_jsp.java:655)\r\n\tat jsp.template.standard.issuefields_jsp._jspx_meth_ww_005felse_005f1(issuefields_jsp.java:618)\r\n\tat jsp.template.standard.issuefields_jsp._jspService(issuefields_jsp.java:97)\r\n\tat org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 25 filtered\r\n\tat webwork.view.taglib.IncludeTag.include(IncludeTag.java:64)\r\n\tat webwork.view.taglib.ui.ComponentTag.doEndTag(ComponentTag.java:269)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ww_005fcomponent_005f0(createissue_002ddetails_jsp.java:1347)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_page_005fapplyDecorator_005f0(createissue_002ddetails_jsp.java:818)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ui_005fparam_005f2(createissue_002ddetails_jsp.java:746)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ui_005fsoy_005f2(createissue_002ddetails_jsp.java:706)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ui_005fparam_005f1(createissue_002ddetails_jsp.java:664)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ui_005fsoy_005f1(createissue_002ddetails_jsp.java:624)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspx_meth_ww_005fif_005f1(createissue_002ddetails_jsp.java:488)\r\n\tat jsp.secure.views.createissue_002ddetails_jsp._jspService(createissue_002ddetails_jsp.java:177)\r\n\tat org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 18 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:37)\r\n\t... 74 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)\r\n\t... 36 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:725)\r\n\t... 50 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)\r\n\t... 62 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)\r\n\t... 89 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\nh3. Workaround\r\n # Backup Jira\r\n # Stop Jira\r\n # Find the culprit field with the following SQL query (works with PostgreSQL, please convert it to your database accordingly.)\r\n{code:sql}\r\nselect GC.id as \"GenericConfiguration ID\",CF.cfname as \"Custom Field Name\" \r\nfrom genericconfiguration GC\r\njoin fieldconfiguration FC on GC.datakey = cast(FC.id as varchar)\r\njoin customfield CF on FC.fieldid = concat('customfield_',cast(CF.id as varchar))\r\nwhere xmlvalue = ''\r\nand customfieldtypekey = 'com.atlassian.jira.plugin.system.customfieldtypes:url';\r\n{code}\r\nMySQL version of the above SQL\r\n{code:sql}\r\nselect GC.id as \"GenericConfiguration ID\",CF.cfname as \"Custom Field Name\" \r\nfrom genericconfiguration GC\r\njoin fieldconfiguration FC on GC.datakey = cast(FC.id as char)\r\njoin customfield CF on FC.fieldid = concat('customfield_',cast(CF.id as char))\r\nwhere xmlvalue = ''\r\nand customfieldtypekey = 'com.atlassian.jira.plugin.system.customfieldtypes:url';\r\n{code}\r\n\r\n # Delete the problematic rows from genericconfiguration\r\n{code:sql}\r\ndelete from genericconfiguration where id in (select GC.id \r\nfrom genericconfiguration GC\r\njoin fieldconfiguration FC on GC.datakey = cast(FC.id as varchar)\r\njoin customfield CF on FC.fieldid = concat('customfield_',cast(CF.id as varchar))\r\nwhere xmlvalue = ''\r\nand customfieldtypekey = 'com.atlassian.jira.plugin.system.customfieldtypes:url');\r\n{code}\r\n\r\n # Restart JIRA.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy7zif:","customfield_14734":"1|hy7wzz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy97hr:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy7wzr:","customfield_12830":null,"customfield_10401":null,"summary":"FieldValidationException on URL custom field with no default value after having a default value.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"900201","self":"https://jira.atlassian.com/rest/api/latest/issue/900201","key":"JRASERVER-66551","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/105341","id":"105341","description":"","name":"9.11.0","archived":false,"released":true,"releaseDate":"2023-08-23"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - Critical","id":"15830","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":12.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/74973","id":"74973","description":"","name":"7.2.12","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/77404","id":"77404","description":"","name":"7.6.2","archived":false,"released":true,"releaseDate":"2017-12-20"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nwroblewska","name":"nwroblewska","key":"nwroblewska","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nwroblewska&avatarId=5755572","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nwroblewska&avatarId=5755572","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nwroblewska&avatarId=5755572","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nwroblewska&avatarId=5755572"},"displayName":"Natalia Wroblewska","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43407","id":"43407","name":"System Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":18.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"The log which will be shown:\r\n{code:java}\r\n2024-09-30 18:15:15,359+0200 JIRA-Bootstrap WARN [c.a.j.h.checks.database.DatabaseSecretStoreRetrievalHealthCheck] Exception when reading database configuration: \r\ncom.atlassian.jira.util.RuntimeIOException: Error reading database configuration file.\r\n\tat com.atlassian.jira.config.database.AbstractJiraHomeDatabaseConfigurationLoader.loadDatabaseConfiguration(AbstractJiraHomeDatabaseConfigurationLoader.java:56)\r\n\tat com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.getDatabaseConfiguration(DatabaseConfigurationManagerImpl.java:186)\r\n\tat com.atlassian.jira.health.checks.database.DatabaseSecretStoreRetrievalHealthCheck.performCheck(DatabaseSecretStoreRetrievalHealthCheck.java:67)\r\n\tat com.atlassian.jira.health.checks.database.DatabaseSecretStoreRetrievalHealthCheck.doPerform(DatabaseSecretStoreRetrievalHealthCheck.java:61)\r\n\tat com.atlassian.jira.health.HealthCheckTemplate.perform(HealthCheckTemplate.java:23)\r\n\tat com.atlassian.jira.health.DefaultHealthCheckExecutor.runCheck(DefaultHealthCheckExecutor.java:76)\r\n\tat com.atlassian.jira.health.DefaultHealthCheckExecutor.lambda$applyAndCollectExceptions$1(DefaultHealthCheckExecutor.java:55)\r\n\tat java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:183)\r\n\tat java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n\tat java.base/java.util.Iterator.forEachRemaining(Iterator.java:133)\r\n\tat java.base/java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1845)\r\n\tat java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n\tat java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n\tat java.base/java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:150)\r\n\tat java.base/java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:173)\r\n\tat java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n\tat java.base/java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:596)\r\n\tat com.atlassian.jira.health.DefaultHealthCheckExecutor.applyAndCollectExceptions(DefaultHealthCheckExecutor.java:55)\r\n\tat com.atlassian.jira.health.DefaultHealthCheckExecutor.performHealthChecks(DefaultHealthCheckExecutor.java:44)\r\n\tat com.atlassian.jira.health.HealthChecks.executeChecksAndRecordResults(HealthChecks.java:164)\r\n\tat com.atlassian.jira.health.HealthChecks.runHealthChecks(HealthChecks.java:154)\r\n\tat com.atlassian.jira.health.HealthChecks.runHealthChecks(HealthChecks.java:66)\r\n\tat com.atlassian.jira.startup.BootstrapContainerLauncher.start(BootstrapContainerLauncher.java:32)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.preDbLaunch(DefaultJiraLauncher.java:123)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:108)\r\n\tat com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:107)\r\n\tat com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:162)\r\n\tat java.base/java.lang.Thread.run(Thread.java:840)\r\nCaused by: java.io.FileNotFoundException: jira/jira/jirahome/dbconfig.xml (Permission denied)\r\n\tat java.base/java.io.FileInputStream.open0(Native Method)\r\n\tat java.base/java.io.FileInputStream.open(FileInputStream.java:216)\r\n\tat java.base/java.io.FileInputStream.(FileInputStream.java:157)\r\n\tat java.base/java.io.FileReader.(FileReader.java:75)\r\n\tat com.atlassian.jira.config.database.AbstractJiraHomeDatabaseConfigurationLoader.getReader(AbstractJiraHomeDatabaseConfigurationLoader.java:88)\r\n\tat com.atlassian.jira.config.database.AbstractJiraHomeDatabaseConfigurationLoader.loadDatabaseConfiguration(AbstractJiraHomeDatabaseConfigurationLoader.java:50)\r\n\t... 28 more\r\n\r\n{code}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jcurry","name":"jcurry","key":"jcurry","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jcurry&avatarId=5818836","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jcurry&avatarId=5818836","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jcurry&avatarId=5818836","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jcurry&avatarId=5818836"},"displayName":"Jeff Curry","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66551/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-09-30T16:20:22.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66551/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-12-21T21:48:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz6ztr:","updated":"2026-08-20T18:43:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nIf dbconfig.xml is unreadable by the user account running Jira but otherwise exists Jira does not log an error and continues in setup mode\r\n\r\nh3. Steps to Reproduce\r\n# Change file permissions on dbconfig.xml: owned by root, only readable by root ( 600 )\r\n# Start Jira\r\n\r\nh3. Expected Results\r\nAn error is logged about Jira being unable to read the file\r\n\r\nh3. Actual Results\r\nJira attempts to read the file 2-3 times and continues the startup sequence\r\n{noformat}\r\n2017-12-21 13:45:53,770 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from deployments/jira761/jira-home/dbconfig.xml\r\n2017-12-21 13:45:53,808 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory deployments/jira761/jira-home' is validated and locked for exclusive use by this instance.\r\n2017-12-21 13:45:53,813 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from deployments/jira761/jira-home/dbconfig.xml\r\n2017-12-21 13:45:53,823 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from deployments/jira761/jira-home/dbconfig.xml\r\n2017-12-21 13:45:54,617 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from deployments/jira761/jira-home/dbconfig.xml\r\n2017-12-21 13:45:54,631 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger]\r\n\r\n ___ Starting the JIRA Plugin System _________________\r\n\r\n2017-12-21 13:45:54,632 localhost-startStop-1 INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun\r\n2017-12-21 13:45:56,835 localhost-startStop-1 INFO [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (27): [com.atlassian.jira.jira-languages.en_UK, com.atlassian.plugin.jslibs, tac.jira core.languages.es_ES, com.atlassian.jira.jira-less-integration, tac.jira core.languages.de_DE, tac.jira core.languages.is_IS, tac.jira core.languages.sv_SE, tac.jira core.languages.ru_RU, tac.jira core.languages.zh_CN, tac.jira core.languages.no_NO, com.atlassian.soy.soy-template-plugin, tac.jira core.languages.da_DK, tac.jira core.languages.pl_PL, tac.jira core.languages.ro_RO, com.atlassian.auiplugin, tac.jira core.languages.hu_HU, tac.jira core.languages.ja_JP, tac.jira core.languages.et_EE, tac.jira core.languages.pt_BR, tac.jira core.languages.sk_SK, com.atlassian.plugins.less-transformer-plugin, com.atlassian.plugins.jquery, com.atlassian.plugins.issue-status-plugin, tac.jira core.languages.fr_FR, tac.jira core.languages.ko_KR, com.atlassian.jira.jira-languages.en_US, tac.jira core.languages.cs_CZ], 300 seconds remaining\r\n2017-12-21 13:45:56,837 ThreadPoolAsyncTaskExecutor::Thread 5 WARN [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL\r\n2017-12-21 13:45:58,137 localhost-startStop-1 INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended\r\n2017-12-21 13:45:58,187 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from deployments/jira761/jira-home/dbconfig.xml\r\n2017-12-21 13:45:58,198 localhost-startStop-1 INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]\r\n2017-12-21 13:45:58,210 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.\r\n2017-12-21 13:45:58,211 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.\r\n2017-12-21 13:45:58,235 localhost-startStop-1 INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue\r\n2017-12-21 13:45:58,235 localhost-startStop-1 INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue\r\n2017-12-21 13:45:58,256 localhost-startStop-1 INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:\r\n ---------------------------------------------------------------------------------\r\n Heap memory : Used: 236 MiB. Committed: 564 MiB. Max: 993 MiB\r\n Non-heap memory : Used: 63 MiB. Committed: 66 MiB. Max: 1264 MiB\r\n ---------------------------------------------------------------------------------\r\n TOTAL : Used: 299 MiB. Committed: 629 MiB. Max: 2257 MiB\r\n ---------------------------------------------------------------------------------\r\n\r\n{noformat}\r\n \r\nh3. Notes\r\nIf SSO integration is enabled and one is attempting to upgrade Jira by using the database upgrade method the setup screen won't appear. Instead one will simply be unable to log in with error messages similar to the following:\r\n{noformat}\r\n2017-12-09 10:18:08,865 http-nio-8080-exec-25 INFO anonymous 618x523x1 - (ip addresses) /secure/SetupMode!default.jspa [c.a.j.authenticator.okta.OktaJiraAuthenticator] User wasn't found not in session, nor in assertion, redirecting to: (url)sso/saml?RelayState=https%3A%2F%2F(jira)%2Fsecure%2FSetupMode%21default.jspa\r\n{noformat}\r\n\r\nh3.Workaround\r\nEnsure file permissions of dbconfig.xml are readable by the user account running Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz70bj:","customfield_14734":"1|hz6zun:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz7b7b:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz6zun:","customfield_12830":null,"customfield_10401":null,"summary":"Jira's startup sequence continues even if dbconfig.xml is unreadable and doesn't log an error","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"459606","self":"https://jira.atlassian.com/rest/api/latest/issue/459606","key":"JRASERVER-45110","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/5","id":"5","description":"All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. 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Summary\r\nIn our [Connecting to an LDAP Directory|https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory] documentation, we have the following description for the *Default Group Memberships*: \r\n{quote}\r\nThe first time a user logs in, their group memberships will be checked. If the user does not belong to the specified group(s), their username will be added to the group(s). If a group does not yet exist, it will be added locally. On subsequent logins, the username will not be added automatically to any groups. This change in behaviour allows users to be removed from automatically-added groups. In Confluence 3.5 and 3.5.1, they would be re-added upon next login. \r\n{quote}\r\n\r\nHowever, if the first login attempt for the user is not successful (e.g. typing the wrong pass), then the user will never be able to login unless an admin updates the user group membership.\r\n\r\nh3. Steps to Reproduce\r\n# Connect JIRA to an LDAP server as per [Connecting to an LDAP Directory|https://confluence.atlassian.com/display/JIRA/Connecting+to+an+LDAP+Directory], using the settings below:\r\n#* LDAP Permissions: *Read Only, with Local Groups*\r\n#* Default Group Memberships: *jira-users*\r\n# After the directory is synchronized, try to login with an LDAP user, but typing the wrong password.\r\n\r\nh3. Expected Results\r\nThe user should be able to authenticate normally so that after the first login it is added to the {{jira-users}} group.\r\n\r\nh3. Actual Results\r\nAny subsequent login (even with the right password) will fail.\r\n\r\nh3.Workaround\r\n* If this problem has happened only with small number of users, the easiest way to resolve it is by logging in as an JIRA System Administrator and manually add the users to the {{jira-users}} group.\r\n* If this problem is affecting several users, you may consider one of the options below:\r\n*# *Manage JIRA access on LDAP / Active Directory directly* by creating a group similar to the {{jira-users}} group there and adding all relevant users to these groups.\r\n*# *Creating a new User Directory* so that the users on the new directory won't have any login information and hence would be added to the {{jira-users}} on their first login.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxwd6v:","customfield_14734":"1|hxw6pb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxyg9z:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxw6pb:","customfield_12830":null,"customfield_10401":null,"summary":"Default Group Membership does not work if the first login attempt is unsuccessful","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"631441","self":"https://jira.atlassian.com/rest/api/latest/issue/631441","key":"JRASERVER-62590","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":"It's not the translation pack that appears to cause this, but the way that Jira is incorrectly adjusting to the regional/local differences. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62590/watchers","watchCount":123,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-09-21T18:36:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hybcw7:","updated":"2026-08-20T18:43:12.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-62590].\r\n{panel}\r\nh3. Summary\r\n\r\nWhen editing a Date Picker field (Due Date, for example), when Jira default language is set to Danish/Portuguese/Slovencina/Swedish/Russian, the date filled when the user clicks on the calendar icon and picks a day is filled with an invalid format.\r\nh4. Examples\r\n\r\nFor example, in Portuguese-PTBR it is expected a date like 6/set/16 and the date picker fills as 6/Sep/16, throwing an error for the date format.\r\n\r\nIn the Danish example, all months selected (Except Maj or May) all appear to be forcing their abbreviations with an additional period '.'\r\n{quote}14/nov/18\r\nVælg en dato\r\nUgyldigt datoformat. Indtast en dato i formatet \"d/MMM/yy\".\r\n{quote}\r\nHowever entering a value such as '14/nov./18' will work correctly (except for the month of may which is not technically abbreviated with only 3 characters).\r\n\r\nThe same happens with Russian language, forcing months' abbreviations with an additional period '.' \r\nh3. Environment\r\n * Jira 7.2 or 7.2.1 with a translation pack (tested with Portuguese-PTBR and Slovenian)\r\n * Jira 7.12.3 with Danish default language set\r\n * Jira 8.19.1 with Russian default locale language set\r\n * Jira 9.12.x with Spanish set as the default language\r\n\r\nh3. Steps to Reproduce\r\n # In the system administration panel, switch the General Setting of system language to a language such as Danish, Portuguese, Spanish or Slovenia\r\n # Access a ticket on Jira\r\n # Click on Edit and modify a Date Picker field value, by choosing a date after clicking on the calendar icon next to the field.\r\n # Attempt to save the date changes\r\n\r\nh3. Expected Results\r\n\r\nThe date is filled correctly according to the language pack.\r\nh3. Actual Results\r\n\r\nJira returns an error message that the date format is invalid. However the javascript date picker, java input format, and look and feel settings are correctly set.\r\nh3. Notes\r\n\r\nThis bug ticket was originally indicating that the translation pack might have been the cause of this problem. However upon further investigation it appears that Jira itself is not correctly handling regional differences in regards to month names and their appropriate abbreviation to that region / locale. For Danish this is particularly difficult because the region appears to require that 3 letter month abbreviations end with a period. The Javascript date picker can be configured to adjust to that, but not for the month of May/Maj.\r\nh3. Workaround 1\r\n\r\n[https://confluence.atlassian.com/jirakb/cannot-start-sprint-when-user-profile-language-set-to-german-running-adoptopenjdk-11-0-11+9-1063174418.html]\r\nh3. Workaround 2\r\n\r\nFor Portuguese, Spanish and Dutch:\r\nThis is not reproducible when using the d/MM/yy format (9/6/16 for example), so users can do the following to change the format:\r\n # Go to {{Administration > System > Advanced Settings}}\r\n # Change the following parameters:\r\n{code:java}\r\njira.date.picker.java.format = d/MM/yy{code}\r\n{code:java}\r\njira.date.picker.javascript.format = %e/%m/%y{code}\r\n{code:java}\r\njira.date.time.picker.java.format = dd/MM/yy h:mm a{code}\r\n{code:java}\r\njira.date.time.picker.javascript.format = %e/%m/%y %l:%M %p{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hybeqn:","customfield_14734":"1|hybcx3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hycfun:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hybcwv:","customfield_12830":null,"customfield_10401":null,"summary":"Date picker not working when Jira is using Portuguese, Spanish, Solvenia, Danish, Swedish, Dutch, Russian, German","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Appears on Jira systems where English is not the default system language, and where the selected language/region might have different abbreviations for the names of months than is default to United States English.","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"33690","self":"https://jira.atlassian.com/rest/api/latest/issue/33690","key":"JRASERVER-9182","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/12","id":"12","description":"The issue is not a bug (eg. it may be a usage or documentation issue).","name":"Not a bug"},"customfield_12930":null,"customfield_11436":"3152","customfield_11435":"3157","customfield_11437":"3146","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"89873","customfield_11434":"2984","customfield_17933":null,"labels":["affects-server","whl-fy24q3","whl-fy24q4"],"customfield_11433":"26784","customfield_10610":62.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/61291","id":"61291","name":"6.4.13","archived":false,"released":true,"releaseDate":"2016-03-03"}],"customfield_20934":null,"issuelinks":[{"id":"352451","self":"https://jira.atlassian.com/rest/api/2/issueLink/352451","outwardIssue":{"id":"276978","key":"JRASERVER-33116","self":"https://jira.atlassian.com/rest/api/2/issue/276978","fields":{"summary":"Mail handler incorrectly matches inactive or deleted users email address when creating an issue","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"439912","self":"https://jira.atlassian.com/rest/api/2/issueLink/439912","outwardIssue":{"id":"1753497","key":"JSWSERVER-20939","self":"https://jira.atlassian.com/rest/api/2/issue/1753497","fields":{"summary":"Incoming Email handler does not check user is inactive when mapping incoming email","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9e3a0496a19c","name":"9e3a0496a19c","key":"JIRAUSER7173574","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7173574&avatarId=8253304","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7173574&avatarId=8253304","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7173574&avatarId=8253304","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7173574&avatarId=8253304"},"displayName":"Jakub Sildatk","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"38987","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-9182/votes","votes":44,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-02-19T12:08:37.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-9182/watchers","watchCount":51,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2006-01-30T00:04:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwag5b:","updated":"2026-08-20T18:43:11.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Say a user has accidentally registered twice, first as 'jbloggs', second as 'joe', which is the account they use, in all the right groups. Both accounts will have the same email address. This is usually not a problem, except when using a POP/IMAP service to create issues automatically. The mail handler uses the email address to find out the user. If there is more than one user with the same email address, it will pick the first match ('jbloggs') which may not be the right one - eg. it may not have permission to create issues. In this case, JIRA places the email in the error queue.\r\n\r\nTo avoid this, we should either enforce email uniqueness, or print a warning when an account is created using an existing email address.\r\n\r\nh3. Workaround\r\nWe can use the following SQL query to identify the users with duplicated e-mail addresses to know which users to edit.\r\n{code:SQL}\r\nwith users as (\r\n\tselect lower_user_name, lower_email_address \r\n\tfrom cwd_user CU\r\n\tjoin cwd_directory CD on CU.directory_id = CD.id and CD.active = 1\r\n\tgroup by lower_user_name, lower_email_address),\r\nduplicated as (\r\n\tselect lower_email_address from users\r\n\tgroup by lower_email_address \r\n\thaving count(lower_email_address) > 1)\r\nselect U.lower_user_name, U.lower_email_address, CD.directory_name , coalesce (UA.attribute_name, 'login.count') as attribute_name, coalesce (UA.attribute_value,'0') as attribute_value\r\nfrom duplicated D\r\njoin cwd_user U on D.lower_email_address = U.lower_email_address \r\njoin cwd_directory CD on U.directory_id = CD.id\r\nleft join cwd_user_attributes UA on UA.user_id = U.id and UA.attribute_name = 'login.count'\r\norder by u.lower_email_address, attribute_value desc;\r\n{code}\r\n\r\nPlease note if you need to edit a user not in the *Jira Internal Directory*, you'll most likely need to change the e-mail address in the LDAP server directly, unless you use a *Delegated directory* without the *Update User attributes on Login* setting.\r\n\r\nYou can use the [Update User REST API|https://docs.atlassian.com/software/jira/docs/api/REST/latest/#api/2/user-updateUser] to speed up the process.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwge33:","customfield_14734":"1|hwag4v:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hwsdxj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwegsv:","customfield_12830":null,"customfield_10401":null,"summary":"Having two users with the same email address can cause email 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Problem\r\nWhen changing the issue type icon to a custom image, the custom image is displayed everywhere in JIRA (issue detail page and issue navigator) but not in Issue create screen. It shows the default or previous image. \r\n\r\nh3. Steps to Reproduce\r\n # Go to Issue Types and change one of the issue types icon to a custom image.\r\n # Check in the issue navigator and issue detail page if the change have been picked up.\r\n # Create an issue and click the issue type dropdown.\r\n\r\nh3. Expected Result\r\nThe new custom image should show on the issue type dropdown during issue creation.\r\n\r\nh3. Actual Result\r\nThe old image shows rather than the custom one. \r\n\r\n \r\nh3. Work-around\r\nRestarting Jira after changing this icon appears to fix this problem.\r\nReindexing does not appear to have any effect","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyea6n:","customfield_14734":"1|hye8s7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyf5dz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hye8rz:","customfield_12830":null,"customfield_10401":null,"summary":"Custom Issue Type Icon Not Showing in Issue Creation","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1577884","self":"https://jira.atlassian.com/rest/api/latest/issue/1577884","key":"JRASERVER-71218","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/12","id":"12","description":"The issue is not a bug (eg. it may be a usage or documentation issue).","name":"Not a bug"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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We do this to make sure that we do not loose any existing data connected to the old username.\r\n\r\nIn the case described below:\r\n*Step 2:* \r\nInternal -> test\r\nLDAP -> tester\r\n\r\n*Step 3:*\r\nInternal -> test\r\nLDAP -> test (tester userkey becomes orphaned)\r\n\r\n*Step 4:*\r\nInternal -> test\r\nLDAP -> tester (tester from Step 2 has been renamed to tester#1 to make sure no previously associated work is lost)\r\n\r\nIf you would like to recover the work of tester from Step 2, please follow the Workaround section.\r\n\r\nWe will go ahead and close this bug. If you have any further questions, please feel free to reach out to our [support teams|https://getsupport.atlassian.com/]\r\n\r\n \r\n\r\nRudy Slaiby\r\nProduct Manager - Jira Data Center\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jsanchez2%40atlassian.com","name":"jsanchez2@atlassian.com","key":"jsanchez2@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jsanchez2%40atlassian.com&avatarId=6023221","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jsanchez2%40atlassian.com&avatarId=6023221","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jsanchez2%40atlassian.com&avatarId=6023221","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jsanchez2%40atlassian.com&avatarId=6023221"},"displayName":"Jeremy Sanchez","active":false,"timeZone":"America/Indiana/Knox"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71218/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-25T10:59:44.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71218/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-06-24T14:52:44.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i22etz:","updated":"2026-08-20T18:43:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen updating a user name in Jira such as naming a user in an LDAP as the same username as an internal user, this can cause some undesirable behavior if you choose to rename one of the users back to their previous/any other username. Similar to JRASERVER-36594.\r\nh3. Steps to Reproduce\r\n # Set up Jira to a connector LDAP directory.\r\n # Create two users, test and testtester. One in the internal and the other in the LDAP directory.\r\n # Rename the LDAP user to match the internal directory user. Jira will recognize this user as the same user since the name matches between directories.\r\n # Rename the LDAP user back to their previous username(testtester) or any other username.\r\n\r\nh3. Expected Results\r\n\r\nThis will update the current record inside of Jira's {{app_user}} table so it recognizes the user as its previous user.\r\nh3. Actual Results\r\n\r\nWhen you change the user back to their old username in LDAP so they don't match the internal users username, Jira creates an {{app_user}} record for a brand new user and then renames the historical record of the user name with a #1 behind it but nothing gets added to {{cwd_user}} so the relationship ends up being broken.\r\n\r\n*Before Test*\r\n\r\n*app_user* table:\r\n{code:java}\r\nj890=# select * from app_user;\r\n id | user_key | lower_user_name \r\n-------+---------------+-----------------\r\n 10000 | JIRAUSER10000 | admin\r\n 10100 | JIRAUSER10100 | java\r\n 10101 | JIRAUSER10101 | test\r\n 10102 | JIRAUSER10102 | testtester\r\n(4 rows)\r\n{code}\r\n*After Test*\r\n\r\n*app_user* table:\r\n{code:java}\r\nj890=# select * from app_user;\r\n id | user_key | lower_user_name \r\n-------+---------------+-----------------\r\n 10000 | JIRAUSER10000 | admin\r\n 10100 | JIRAUSER10100 | java\r\n 10101 | JIRAUSER10101 | test\r\n 10102 | JIRAUSER10102 | testtester#1\r\n 10103 | JIRAUSER10103 | testtester\r\n{code}\r\n\r\nh3. Notes\r\n\r\nThis causes some undesirable behavior where the old user record cannot be interacted with in the GUI if they were an assignee of an issue before the username change. Example:\r\n\r\n!Screen Shot 2020-06-24 at 9.36.14 AM.png!\r\n\r\nHere, we can see the broken Assignee record in the JQL results. This user can be changed as the assignee but this shows the broken relationship between what's in the GUI compared to what's in the database since the link for the user between {{app_user}} and {{cwd_user}} gets broken.\r\n\r\nh3. Workaround\r\n\r\nIf you plan to rename an LDAP user to an existing user_name of the internal directory, the following steps can avoid this behavior:\r\n# Disable the LDAP directory;\r\n# Move the internal directory to the top of the list;\r\n# Rename the internal users to something different;\r\n# Rename the LDAP users to the target username;\r\n# Enable the directory and move it back to the top of the list.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i22eon:","customfield_14734":"1|i22ev3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2232v:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i22euv:","customfield_12830":null,"customfield_10401":null,"summary":"Strange behavior when updating usernames in Jira","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"302802","self":"https://jira.atlassian.com/rest/api/latest/issue/302802","key":"JRASERVER-35398","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"215969","customfield_11435":"215969","customfield_11437":"215658","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Heap Settings and GC Logging should go into CATALINA_OPTS instead of JAVA_OPTS","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":17.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5fa3fdf29175","name":"5fa3fdf29175","key":"intersol","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=intersol&avatarId=7577915","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=intersol&avatarId=7577915","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=intersol&avatarId=7577915","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=intersol&avatarId=7577915"},"displayName":"Sorin 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Problem Summary\r\nWhen shutting down Jira using it's built-in scripts ('stop-jira.sh', 'shutdown.sh' or 'catalina.sh stop'), the same memory allocation settings used by Jira will be read by the auxiliary Java process (org.apache.catalina.startup.Bootstrap) spun up to execute shutdown tasks.\r\n\r\nIf the lower boundary is set too high - sometimes equals to the upper boundary as recommended by Atlassian Support - it may not be able to execute as it will require effectively double the allocated memory available on the OS.\r\n\r\nh3. Expected Behavior\r\nUse a lower, default memory allocation setup for the shutdown process separate to the one used by Jira's main Java process.\r\n\r\nh3. Actual Behavior\r\nThe shutdown process fails.\r\n\r\nh3. Steps to Reproduce\r\n# Configure the memory settings for Jira so that the lower boundary is significantly more than half the available memory on the OS;\r\n# Start Jira and shut it down subsequently;\r\n\r\nObserve that the shutdown process will fail and throw an error similar to the following:\r\n\r\n{noformat:borderStyle=solid|borderColor=#6A8EB3|bgColor=#F8F8F8}\r\nJava HotSpot(TM\\) 64-Bit Server VM warning: INFO: os::commit_memory(0x0000000680000000, 5368709120, 0\\) failed; error='Cannot allocate memory' \\(errno=12\\)\r\n\\#\r\n\\# There is insufficient memory for the Java Runtime Environment to continue.\r\n\\# Native memory allocation \\(mmap\\) failed to map 5368709120 bytes for committing reserved memory.\r\n\\# An error report file with more information is saved as:\r\n\\# /opt/jira/bin/hs_err_pid25290.log\r\n{noformat}\r\n\r\nh3. Workaround\r\n# Access Jira's */bin/setenv.sh* file.\r\n # Locate, then *remove the following lines*:\r\n{code:java}\r\nJAVA_OPTS=\"-Xms${JVM_MINIMUM_MEMORY} -Xmx${JVM_MAXIMUM_MEMORY} ${JVM_CODE_CACHE_ARGS} ${JAVA_OPTS} ${JVM_REQUIRED_ARGS} ${DISABLE_NOTIFICATIONS} ${JVM_SUPPORT_RECOMMENDED_ARGS} ${JVM_EXTRA_ARGS} ${JIRA_HOME_MINUSD} ${START_JIRA_JAVA_OPTS}\"\r\n\r\nexport JAVA_OPTS\r\n{code}\r\n # *Add the following lines to the exact place* from where we removed the old ones.\r\n{code}\r\n#--------------------------- Workaround for JRASERVER-35398 --------------------------------------------------------\r\n\r\n# Taking into account Order of JAVA_OPTS and CATALINA_OPTS in startup:\r\n#\r\n# We set JVM XMX 2 times:\r\n# - generic, for Tomcat only through JAVA_OPTS\r\n# - specific for Jira, one more time through CATALINA_OPTS\r\n#\r\n# 512MB should be enough for Tomcat stop process\r\n\r\nTOMCAT_JVM_OPTS=\"-Xms512m -Xmx512m\"\r\n\r\nJAVA_OPTS=\"${JAVA_OPTS} ${TOMCAT_JVM_OPTS} ${JVM_REQUIRED_ARGS} ${DISABLE_NOTIFICATIONS} ${JVM_EXTRA_ARGS} ${JIRA_HOME_MINUSD} ${START_JIRA_JAVA_OPTS} ${JVM_CODE_CACHE_ARGS} ${JVM_SUPPORT_RECOMMENDED_ARGS}\"\r\n\r\nexport JAVA_OPTS\r\n\r\nJVM_OPTS_CATALINA=\"-Xms${JVM_MINIMUM_MEMORY} -Xmx${JVM_MAXIMUM_MEMORY}\" \r\n\r\nCATALINA_OPTS=\"${JVM_OPTS_CATALINA} ${CATALINA_OPTS}\"\r\n\r\nexport CATALINA_OPTS \r\n#-------------------------------------------------------------------------------------------------------------------\r\n{code}\r\n # Save the changes.\r\n # Restart Jira.\r\n # Repeat the process on the other nodes (if any).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxb5gn:","customfield_14734":"1|hx81pj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxewsv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx9bsv:","customfield_12830":null,"customfield_10401":null,"summary":"Shutting down Jira with built-in scripts may fail due to memory exhaustion","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"668502","self":"https://jira.atlassian.com/rest/api/latest/issue/668502","key":"JRASERVER-64255","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/12","id":"12","description":"The issue is not a bug (eg. it may be a usage or documentation issue).","name":"Not a bug"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["borg","java8","jvm-crash","pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-20","whl-fy26q1","whl-fy26q1-20","whl-fy26q3","whl-fy26q3-20"],"customfield_11433":"9223372036854775807","customfield_10610":53.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[],"customfield_20934":null,"issuelinks":[{"id":"331611","self":"https://jira.atlassian.com/rest/api/2/issueLink/331611","outwardIssue":{"id":"770189","key":"JRACLOUD-64255","self":"https://jira.atlassian.com/rest/api/2/issue/770189","fields":{"summary":"jvm crash G1ParScanThreadState::copy_to_survivor_space","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64255/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-09-11T11:09:02.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-64255/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-02-28T17:12:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hygul3:","updated":"2026-08-20T18:43:08.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-64255].\r\n{panel}\r\nh3. Summary\r\n\r\n(!) This is not a JIRA bug, but the placeholder ticket for JVM problem. Main goal is to track the problem on our side.\r\n Periodically JVM crashes with following error:\r\n{code:java}\r\n# SIGSEGV (0xb) at pc=0x00007f36c1177ae2, pid=26874, tid=0x00007f36a79da700\r\n#\r\n# JRE version: Java(TM) SE Runtime Environment (8.0_101-b13) (build 1.8.0_101-b13)\r\n# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.101-b13 mixed mode linux-amd64 compressed oops)\r\n# Problematic frame:\r\n# V [libjvm.so+0x5c3ae2] G1ParScanThreadState::copy_to_survivor_space(InCSetState, oopDesc*, markOopDesc*)+0x1d2\r\n\r\n...\r\nStack: [0x00007f36a78da000,0x00007f36a79db000], sp=0x00007f36a79d9410, free space=1021k\r\nNative frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)\r\nV [libjvm.so+0x5c3ae2] G1ParScanThreadState::copy_to_survivor_space(InCSetState, oopDesc*, markOopDesc*)+0x1d2\r\nV [libjvm.so+0x5c450b] G1ParScanThreadState::trim_queue()+0x4ab\r\nV [libjvm.so+0x59ed17] G1ParEvacuateFollowersClosure::do_void()+0x27\r\nV [libjvm.so+0x5aa923] G1ParTask::work(unsigned int)+0x463\r\nV [libjvm.so+0xae5a6f] GangWorker::loop()+0xcf\r\nV [libjvm.so+0x924698] java_start(Thread*)+0x108\r\n{code}\r\nThis is internal JVM error in *G1ParScanThreadState* code.\r\nh3. Environment\r\n * Oracle 8u101\r\n ** Java HotSpot(TM) 64-Bit Server VM (25.101-b13) for linux-amd64 JRE (1.8.0_101-b13)\r\n\r\nh3. Notes\r\nThere are some bugs open for this in Java bug tracker: \r\n* https://bugs.openjdk.java.net/browse/JDK-8143310\r\n* https://bugs.openjdk.java.net/browse/JDK-8170451 \r\n\r\nBut unfortunately, they are closed as _Cannot Reproduce_. \r\nCommend from Oracle team: \r\nbq. This can be caused by any bug that corrupts heap memory. It could be an issue with GC, with the compiler, with bad native code... \r\n \r\nWe have had success in preventing this bug from occurring in previous support cases by determining the source of frequent Full GCs and fixing the underlying problem, reducing the frequency of Full GCs\r\n\r\nh3. Workaround\r\nRestart JVM/Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hygvqn:","customfield_14734":"1|hygulz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyhmsf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hygulr:","customfield_12830":null,"customfield_10401":null,"summary":"jvm crash G1ParScanThreadState::copy_to_survivor_space","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1617728","self":"https://jira.atlassian.com/rest/api/latest/issue/1617728","key":"JRASERVER-71461","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/3","id":"3","description":"The problem is a duplicate of an existing issue.","name":"Duplicate"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":24.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/100696","id":"100696","description":"","name":"8.13.22","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/101800","id":"101800","description":"","name":"8.20.11","archived":false,"released":true,"releaseDate":"2022-06-09"}],"customfield_20934":null,"issuelinks":[{"id":"428891","self":"https://jira.atlassian.com/rest/api/2/issueLink/428891","outwardIssue":{"id":"1546741","key":"JSWSERVER-20551","self":"https://jira.atlassian.com/rest/api/2/issue/1546741","fields":{"summary":"Delete Custom field options times out due to very large customfieldvalue table ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55610","id":"55610","name":"Data Center - Database"},{"self":"https://jira.atlassian.com/rest/api/2/component/55604","id":"55604","name":"Environment - Database"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=troyall","name":"troyall","key":"troyall","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=troyall&avatarId=8836034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=troyall&avatarId=8836034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=troyall&avatarId=8836034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=troyall&avatarId=8836034"},"displayName":"TJ Royall","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=troyall","name":"troyall","key":"troyall","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=troyall&avatarId=8836034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=troyall&avatarId=8836034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=troyall&avatarId=8836034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=troyall&avatarId=8836034"},"displayName":"TJ Royall","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71461/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-28T23:24:58.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71461/watchers","watchCount":26,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-08-21T14:02:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i296r3:","updated":"2026-08-20T18:43:07.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n\r\nThe deletion of a custom field option may take a long time (and may even timeout) on instances with very large *customfieldvalue* tables.\r\n\r\nWhen performing the deletion, a SELECT query is performed to identify the affected rows:\r\n{code:sql}\r\nSELECT ID, ISSUE, CUSTOMFIELD, UPDATED, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE FROM public.customfieldvalue WHERE CUSTOMFIELD='' AND STRINGVALUE='' AND VALUETYPE IS NULL;\r\n{code}\r\nThere is no covering index for this query predicate, resulting in an expensive sequential scan, e.g.:\r\n{noformat}\r\njira=# explain analyze SELECT ID, ISSUE, CUSTOMFIELD, UPDATED, PARENTKEY, STRINGVALUE, NUMBERVALUE, TEXTVALUE, DATEVALUE, VALUETYPE FROM public.customfieldvalue WHERE CUSTOMFIELD='10300' AND STRINGVALUE='10111' AND VALUETYPE IS NULL;\r\n QUERY PLAN\r\n-----------------------------------------------------------------------------------------------------------------------\r\n Seq Scan on customfieldvalue (cost=0.00..66574.70 rows=1 width=1218) (actual time=1994.961..1994.961 rows=0 loops=1)\r\n Filter: ((valuetype IS NULL) AND (customfield = '10300'::numeric) AND ((stringvalue)::text = '10111'::text))\r\n Rows Removed by Filter: 2081778\r\n Planning time: 9.137 ms\r\n Execution time: 1994.989 ms\r\n(5 rows)\r\n{noformat}\r\nh3. Suggested Solution\r\n\r\nImplement a new composite index on the *customfieldvalue* table on the _customfield_, _stringvalue_, and _valuetype_ columns. As a quick example:\r\n{code:sql}\r\ncreate index cfvalue_customfield_stringvalue_valuetype on customfieldvalue (customfield, stringvalue, valuetype);{code}\r\nh3. Workaround\r\n* If custom field option deletion is unacceptably slow, considering implementing the new index manually. The addition of new indexes can be expensive and should be discussed with your DBAs beforehand.\r\n* In case of PSQL, setup an autovacuum.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i296lr:","customfield_14734":"1|i296s7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i28t9b:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i296rz:","customfield_12830":null,"customfield_10401":null,"summary":"Deletion of custom field options can be slow on large instances due to lack of covering index","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1598026","self":"https://jira.atlassian.com/rest/api/latest/issue/1598026","key":"JRASERVER-71341","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q1","whl-fy26q1-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":27.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/89403","id":"89403","description":"","name":"7.13.9","archived":false,"released":true,"releaseDate":"2019-10-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/98795","id":"98795","description":"","name":"8.20.6","archived":false,"released":true,"releaseDate":"2022-02-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/106358","id":"106358","description":"","name":"9.4.14","archived":false,"released":true,"releaseDate":"2023-11-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/108095","id":"108095","description":"","name":"9.12.8","archived":false,"released":true,"releaseDate":"2024-06-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/113992","id":"113992","name":"10.3.12","archived":false,"released":true,"releaseDate":"2025-11-05"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43421","id":"43421","name":"Administration - Screens"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayanar","name":"ayanar","key":"ayanar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayanar&avatarId=6045650","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayanar&avatarId=6045650","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayanar&avatarId=6045650","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayanar&avatarId=6045650"},"displayName":"Alp","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayanar","name":"ayanar","key":"ayanar","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayanar&avatarId=6045650","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayanar&avatarId=6045650","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayanar&avatarId=6045650","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayanar&avatarId=6045650"},"displayName":"Alp","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71341/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71341/watchers","watchCount":22,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-07-23T05:20:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i25uif:","updated":"2026-08-20T18:43:06.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nDuplicate fields are added to a screen and it causes errors when checking the Required fields to create an issue in a project using a REST API, or when accessing Custom Fields configuration page from JIRA → Settings → Custom Fields, etc.\r\nh3. Steps to Reproduce\r\n # Navigate to JIRA Administration > Issues ># Screens\r\n # Look for the problematic screen\r\n # Click Configure\r\n\r\nh3. Expected Results\r\n\r\nThe screen configuration screen should open without any error\r\nh3. Actual Results\r\n\r\nThe exception below is thrown on the UI:\r\n !Screenshot 2020-07-22 at 12.49.43.png|thumbnail! \r\n and exception below is thrown in the {{atlassian-jira.log}} file:\r\n{noformat}\r\n2020-07-22 08:31:07,099 http-nio-8080-exec-331 url:/secure/admin/C...ayout!default.jspa username:xxxxxx url:/secure/admin/v...urefieldlayout.jsp username:xxxxx ERROR 1612816 510x5524331x11 8378d3 xxx.xxx.xxxx.xxxx /secure/admin/Confi\r\ngureFieldLayout!default.jspa [webwork.util.ValueStack] METHOD: \"fieldScreenTabs\", exception: \r\njava.lang.IllegalStateException: Duplicate key com.atlassian.jira.issue.fields.screen.FieldScreenLayoutItemImpl@7335f3a0\r\n at java.util.stream.Collectors.lambda$throwingMerger$0(Collectors.java:133)\r\n at java.util.HashMap.merge(HashMap.java:1254)\r\n at java.util.stream.Collectors.lambda$toMap$58(Collectors.java:1320)\r\n at java.util.stream.ReduceOps$3ReducingSink.accept(ReduceOps.java:169)\r\n at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)\r\n at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)\r\n at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)\r\n at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)\r\n at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)\r\n at com.atlassian.jira.issue.fields.screen.FieldScreenTabImpl$LayoutItems.(FieldScreenTabImpl.java:217)\r\n at com.atlassian.jira.issue.fields.screen.FieldScreenTabImpl$LayoutItems.(FieldScreenTabImpl.java:208)\r\n at com.atlassian.jira.issue.fields.screen.FieldScreenTabImpl.getLayoutItems(FieldScreenTabImpl.java:34)\r\n at com.atlassian.jira.issue.fields.screen.FieldScreenTabImpl.getFieldScreenLayoutItem(FieldScreenTabImpl.java:172)\r\n at com.atlassian.jira.issue.fields.screen.DefaultFieldScreenManager.getFieldScreenTabs(DefaultFieldScreenManager.java:43)\r\n at com.atlassian.jira.web.action.admin.issuefields.AbstractConfigureFieldLayout.getFieldScreenTabs(AbstractConfigureFieldLayout.java:158)\r\n ... 2 filtered\r\n at java.lang.reflect.Method.invoke(Method.java:498)\r\n at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)\r\n at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)\r\n at webwork.util.ValueStack.findValue(ValueStack.java:517)\r\n at webwork.util.SimpleTest.test(SimpleTest.java:408)\r\n at webwork.util.ValueStack.test(ValueStack.java:157)\r\n at webwork.view.taglib.IfTag.doStartTag(IfTag.java:40)\r\n at jsp.secure.admin.views.issuefields.configurefieldlayout_jsp._jspService(configurefieldlayout_jsp.java:340)\r\n at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)\r\n at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)\r\n ... 48 filtered\r\n at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n ... 38 filtered\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.runWithChangedThreadName(AbstractThreadFilter.java:69)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:53)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:37)\r\n ... 10 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n ... 1 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n ... 20 filtered\r\n at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n ... 5 filtered\r\n at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)\r\n ... 3 filtered\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.runWithChangedThreadName(AbstractThreadFilter.java:69)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:53)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:37)\r\n ... 10 filtered\r\n at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n ... 11 filtered\r\n at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)\r\n ... 48 filtered\r\n at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)\r\n ... 12 filtered\r\n at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n ... 47 filtered\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.runWithChangedThreadName(AbstractThreadFilter.java:69)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:53)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:37)\r\n ... 18 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n ... 1 filtered\r\n at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n ... 39 filtered\r\n at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n ... 5 filtered\r\n at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)\r\n ... 8 filtered\r\n at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n ... 4 filtered\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.runWithChangedThreadName(AbstractThreadFilter.java:69)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:53)\r\n at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:37)\r\n ... 3 filtered\r\n at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n ... 26 filtered\r\n at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n ... 26 filtered\r\n at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\r\n at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n at java.lang.Thread.run(Thread.java:748)\r\n{noformat}\r\nh3. Workaround\r\n# Run the query b below to find out the duplicated value:\r\n {code}\r\n select f.name, i.fieldidentifier, count(*)\r\nfrom fieldscreen f, fieldscreenlayoutitem i, fieldscreentab t\r\nwhere f.id = t.fieldscreen\r\nand i.fieldscreentab = t.id\r\ngroup by f.name, i.fieldidentifier having count(*) > 1;\r\n{code}\r\nIf there is a duplicate, an example of a result is below:\r\n{code}\r\n name | fieldidentifier | count \r\n\r\n---------------------------------+-----------------+-------\r\n\r\n SSD: Scrum Default Issue Screen | assignee | 2\r\n{code}\r\n # Navigate to _JIRA Administration > Issues > Screens_\r\n # Look for the _Screen_ mentioned in the SQL query result e.g. _\"SSD: Scrum Default Issue Screen\"_\r\n # Click _Configure_ and look for the field e.g. _\"assignee\"_\r\n # Remove one of the fields from the screen.\r\n\r\n(i) If the duplicate field is not shown on the screen or if the screen cannot be opened, the solution is to delete duplicate field references directly from the database.\r\n(!) *Please back up your database before proceeding with this workaround. Also, if possible, test the workaround on a staging environment before applying it to production.*\r\n The steps are as follows:\r\n # Identify and write down ID value for each duplicate field reference; screen name and field identifier need to be modified accordingly. For the current example, the ID can be identified as follows::\r\n{code:java}\r\nselect f.name, i.id, i.fieldidentifier\r\nfrom fieldscreen f, fieldscreenlayoutitem i, fieldscreentab t\r\nwhere f.id = t.fieldscreen and i.fieldscreentab = t.id\r\nand f.name like '%SSD: Scrum Default Issue Screen%'\r\nand i.fieldidentifier='assignee';\r\n{code}\r\n # Delete all duplicate rows from fieldscreenlayoutitem table and retain only one row.\r\n{code:java}\r\ndelete from fieldscreenlayoutitemwhere id = ;\r\n{code}\r\n # Restart Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i25ud3:","customfield_14734":"1|i25ujj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i25hxb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i25ujb:","customfield_12830":null,"customfield_10401":null,"summary":"Duplicate Fields Are Added To A Screen By Unknown Reason","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1890662","self":"https://jira.atlassian.com/rest/api/latest/issue/1890662","key":"JRASERVER-74292","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/10000","id":"10000","description":"This issue won't be actioned.","name":"Won't Do"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":31.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"}],"customfield_20934":null,"issuelinks":[{"id":"472591","self":"https://jira.atlassian.com/rest/api/2/issueLink/472591","outwardIssue":{"id":"1368015","key":"JRASERVER-69899","self":"https://jira.atlassian.com/rest/api/2/issue/1368015","fields":{"summary":"Updating an issue causes TransactionRuntimeException or \"current transaction is aborted\" errors","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"472688","self":"https://jira.atlassian.com/rest/api/2/issueLink/472688","inwardIssue":{"id":"1144493","key":"JRASERVER-69114","self":"https://jira.atlassian.com/rest/api/2/issue/1144493","fields":{"summary":"Provide cluster lock mechanism that can be used with one-off lock names","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46110","id":"46110","name":"Data Center - Other"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=755f87a38635","name":"755f87a38635","key":"JIRAUSER6145207","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6145207&avatarId=7188374","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6145207&avatarId=7188374","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6145207&avatarId=7188374","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6145207&avatarId=7188374"},"displayName":"Krzysztof Krysiak","active":true,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 22 October 2024|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}\r\n\r\nHi everyone,\r\n\r\nThis issue has been reviewed by the Jira Data Center Development team. As a result of our investigation, we have decided to not fix this issue. The symptom described in this issue is an expected part of how cluster locks work and has no impact on the system. As for the alarming log message is not part of any application logs related to Jira’s cluster locks. In most cases, it’s visible only in database server logs and can be safely ignored. We have prepared a Knowledge Base [article|https://confluence.atlassian.com/display/JIRAKB/Messages+about+database+inserts+violating+cluster_lock_name_idx+are+safe+to+ignore] explaining this error message’s significance and answering common concerns. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.\r\n\r\nBest regards,\r\nJakub Reczycki\r\nSenior Software Engineer\r\n\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=755f87a38635","name":"755f87a38635","key":"JIRAUSER6145207","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6145207&avatarId=7188374","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6145207&avatarId=7188374","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6145207&avatarId=7188374","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6145207&avatarId=7188374"},"displayName":"Krzysztof Krysiak","active":true,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74292/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-10-22T14:02:30.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74292/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-09-14T10:22:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3ilrr:","updated":"2026-08-20T18:43:05.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nSome customers report \"cluster_lock_name_idx\" unique constraint violation error in logs. No other issues with application functionality are observed.\r\nh3. Steps to Reproduce\r\n\r\nInconclusive, as of yet. At least in one case it happened after importing to DC \"xml-export\" from Server instance.\r\nh3. Expected Results\r\n\r\nIf two nodes attempt to acquire a lock at the same time, unique constraint violation will happen. *Such behaviour is expected and if there are no other issues with application functionality, no additional action is required.* \r\n\r\n \r\nh3. Actual Results\r\n\r\nThe below or similar error is visible in the some database server's logs(for some databases on default logging configuration):\r\n{noformat}\r\n2022-08-18 06:15:17.304 CEST [28256] ERROR: duplicate key value violates unique constraint \"cluster_lock_name_idx\"\r\n2022-08-18 06:15:17.304 CEST [28256] DETAIL: Key (lock_name)=(sla_issue_update_103176) already exists.\r\n2022-08-18 06:15:17.304 CEST [28256] STATEMENT: insert into public.clusterlockstatus (lock_name, update_time, id)\r\n\tvalues ($1, $2, $3) {noformat}\r\nh3. Workaround\r\n\r\nThere is no workaround, this message is not part of Jira application logs so it cannot be muted by changing Jira's logging configuration. \r\n\r\nPlease see this Knowledge Base [article|https://confluence.atlassian.com/display/JIRAKB/Messages+about+database+inserts+violating+cluster_lock_name_idx+are+safe+to+ignore] for details.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3ilmn:","customfield_14734":"1|i3ilt3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3hnin:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3ilsv:","customfield_12830":null,"customfield_10401":null,"summary":"Duplicate key value violates unique constraint \"cluster_lock_name_idx\" error appears in the log","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1665625","self":"https://jira.atlassian.com/rest/api/latest/issue/1665625","key":"JRASERVER-71742","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\nFor example, associating a new issue type to an existing workflow scheme that applies to 2,000 projects has been observed to take days to complete\r\n\r\nh3. Steps to Reproduce\r\n * Have a workflow scheme that applies to 2,000 projects\r\n * Associate new issue type to this workflow scheme\r\n** !add-issue-type.png|thumbnail! \r\n* Confirm\r\n** !add-issue-type-confirm.png|thumbnail! \r\n* Timeout and error occurs as the initial progress URL includes 2,000 project ids which exceeds the URL limit of Tomcat, see HAR file \r\n* Removing 2,000 project id parameters from the URL allows progress to be seen: http://10.125.90.70/jira/secure/project/SelectProjectWorkflowSchemeStep3.jspa?taskId=10700&draftMigration=true&schemeId=10103\r\n** !add-issue-type-progress.png|thumbnail! \r\n* After an hour the workflow migration tasks was working on projects starting with AC*, about 2% complete\r\n\r\n\r\nh3. Expected Results\r\n\r\n* Workflow scheme modifications should never take more than a few hours, even if they apply to a large amount of projects. \r\n* Attempting to view progress should not result in an error\r\n\r\nh3. Actual Results\r\n* We have reports of associating a new issue type to an existing workflow scheme taking 2 weeks to complete\r\n* Viewing progress of a workflow scheme modification requires shortening the URL\r\n\r\n [^add-issuetype-journey.har] \r\nh3. Workaround\r\n\r\nWhile the background process can take a long time to complete it is not resource intensive and will not cause performance issues. Do not restart Jira until this process completes however","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2hd6v:","customfield_14734":"1|i2hddb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2gxqn:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2hdd3:","customfield_12830":null,"customfield_10401":null,"summary":"Modifying workflow schemes that applies to hundreds or thousands of projects can take up to 2 weeks to complete","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1871416","self":"https://jira.atlassian.com/rest/api/latest/issue/1871416","key":"JRASERVER-73769","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nWhen the number of labels is high, it takes 5+ seconds to load suggestions.\r\nIt is checked on GSAC and it takes around 20 seconds to load label suggestions\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n # Create 200K labels for different issues\r\n # Open an issue\r\n # Click the Pencil icon to edit Labels\r\n # Click the arrow to see label suggestions\r\n(*) More details around the reproduction steps in *Internal comment*\r\n\r\n \r\n\r\nThe same happens if you configure an *Advanced Roadmaps Plan* and add the Labels field to the Plan. Upon clicking on the Labels cell, Jira will fire a request to {{/rest/jpo/1.0/labels}} that'll take too long to respond.\r\n\r\n \r\nh3. Expected Results\r\n\r\nThe Label suggestions should be listed immediately.\r\n\r\n \r\nh3. Actual Results\r\n * From thread dumps, it looks like {+}we’re we’re loading ALL the UNIQUE labels first - followed by sorting the most used ones{+}:\r\n{noformat}\r\n at com.atlassian.jira.web.bean.StatisticAccessorBean.getWrapper(StatisticAccessorBean.java:126)\r\n\tat com.atlassian.jira.web.bean.StatisticAccessorBean.getAllFilterBy(StatisticAccessorBean.java:283)\r\n\tat com.atlassian.jira.issue.label.suggestions.PopularLabelsProvider.findMostPopular(PopularLabelsProvider.java:20)\r\n\tat com.atlassian.jira.issue.label.suggestions.LabelSuggester.getSuggestions(LabelSuggester.java:55)\r\n\tat com.atlassian.jira.issue.label.suggestions.LabelSuggester.getSuggestedLabels(LabelSuggester.java:26)\r\n\tat com.atlassian.jira.issue.label.DefaultLabelManager.getSuggestedLabels(DefaultLabelManager.java:149)\r\n\tat com.atlassian.jira.bc.issue.label.DefaultLabelService.getSuggestedLabels(DefaultLabelService.java:178)\r\n{noformat}\r\n\r\n * As Jira scales (No. of labels and No. of issues the labels are used in) the response time to load the suggested labels grows linearly slower:\r\n!2022-06-20_21-12-15.png|thumbnail!\r\n\r\n \r\nh3. Workaround\r\n\r\nThe only currently workaround available is to identify the expensive and CPU consuming Label autocomplete suggestions requests to Jira and block them either on the Proxy / Load Balancer or in Jira's urlrewrite:\r\n * [How to block Label type fields autocomplete suggestions and other requests in Jira|https://confluence.atlassian.com/pages/viewpage.action?pageId=1369276744]\r\n\r\nThose are usually the requests with empty values (0 inputted characters).\r\nh3. Note:\r\n\r\n(on) If you come across this issue - please comment on this bug with the following SQL outputs which could further help us with the size profiles general customer environments:\r\n * \r\n{code:sql}\r\nSELECT COUNT(*) FROM label;{code}\r\n\r\n * \r\n{code:sql}\r\nSELECT COUNT(DISTINCT l.label) FROM label l;{code}\r\n\r\n * \r\n{code:sql}\r\nSELECT count(*) from \"label\" l group by l.\"label\" order by count DESC limit 10;{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3fil3:","customfield_14734":"1|i3firj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3eofj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3firb:","customfield_12830":null,"customfield_10401":null,"summary":"Label suggestions performance grows slow linearly as Jira scales","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"820002","self":"https://jira.atlassian.com/rest/api/latest/issue/820002","key":"JRASERVER-65634","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["fuego","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":116.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/71992","id":"71992","description":"","name":"7.3.8","archived":false,"released":true,"releaseDate":"2017-06-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/77338","id":"77338","description":"","name":"7.6.3","archived":false,"released":true,"releaseDate":"2018-01-09"}],"customfield_20934":null,"issuelinks":[{"id":"366386","self":"https://jira.atlassian.com/rest/api/2/issueLink/366386","inwardIssue":{"id":"673624","key":"JRASERVER-64919","self":"https://jira.atlassian.com/rest/api/2/issue/673624","fields":{"summary":"Groups with more than 2000 users will fail to display correctly","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"366384","self":"https://jira.atlassian.com/rest/api/2/issueLink/366384","inwardIssue":{"id":"809189","key":"JRASERVER-65461","self":"https://jira.atlassian.com/rest/api/2/issue/809189","fields":{"summary":"When using SQL Server, groups with more than 2000 users fail to display and prevent filter sharing due to a mis-match in the server and database collation ","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43407","id":"43407","name":"System Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=estorch","name":"estorch","key":"estorch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=estorch&avatarId=3590159","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=estorch&avatarId=3590159","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=estorch&avatarId=3590159","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=estorch&avatarId=3590159"},"displayName":"Eric Storch","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 24 May 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nHi everyone,\r\n\r\nWe’ve investigated the bug and decided to lower its priority.\r\n\r\n*Reason:*\r\n\r\nAfter investigating the reported cases we could conclude that the majority of them are actually not about this particular bug but rather about when two or more tables in the Jira database have mismatching collations, which is an accurately reported database configuration error that should be corrected. This bug only applies when temporary tables are used with the Microsoft SQL Server engine and the database default collation is different from the Jira database's own collation.\r\n\r\n*Next steps:*\r\n\r\nIf you come across this error, first check if this bug applies or if there is a configuration error.\r\n\r\nThis bug applies if the database engine used is Microsoft SQL Server and the error message contains a reference to a temp table, recognisable by the table name beginning with a hash (#) sign. Like {{( select item from #temp1 )}} in this example:\r\n{noformat}\r\n2017-06-20 18:10:46,004 https-jsse-nio-443-exec-12 ERROR User.Name 1090x309x1 15yequj 10.7.35.65 /rest/projecttemplates/1.0/create-templates/item/35 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between \"SQL_Latin1_General_CP1_CI_AS\" and \"SQL_Latin1_General_CP437_CI_AI\" in the equal to operation.)\r\n{noformat}\r\nIf you discover that this bug is having any direct functional impact on your Jira, kindly contact support and provide a more detailed description of the issue. Doing so will enable us to investigate and reevaluate its priority.\r\n\r\nIf you do not find a reference to a temp table in the error, then we suggest to review that your database collation settings are set up correctly as described for your particular database engine on the page [Connecting Jira applications to a database|https://confluence.atlassian.com/adminjiraserver0904/connecting-jira-applications-to-a-database-1188767589.html] or contact support to identify the root cause in your particular case.\r\n\r\nBest regards\r\nMagnus Karlsson\r\nJira Developer\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=estorch","name":"estorch","key":"estorch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=estorch&avatarId=3590159","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=estorch&avatarId=3590159","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=estorch&avatarId=3590159","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=estorch&avatarId=3590159"},"displayName":"Eric Storch","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65634/votes","votes":32,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65634/watchers","watchCount":59,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-07-17T15:27:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyuugn:","updated":"2026-08-20T18:43:01.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h2. Summary\r\n\r\nJira uses temp tables to perform some of its functions. When creating temp tables, SQL server uses the instance-level collation, and Jira currently does not specify collation on table creation. If the instance-level collation is different from the database-level collation, Jira and temp table collation will not match.\r\nh2. Steps to Reproduce\r\n # Install SQL Server with a collation that is not supported (*SQL_Latin1_General_CP437_CI_AI* and *Latin1_General_CI_AI* are supported)\r\n # Create a database with the correct collation (e.g. *SQL_Latin1_General_CP437_CI_AI*)\r\n # Error shows in logs in reference to temp tables.\r\n\r\nh2. Expected Results\r\n\r\nShould report collation is correct \"SQL_Latin1_General_CP437_CI_AI\"\r\nh2. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2017-06-20 18:10:46,004 https-jsse-nio-443-exec-12 ERROR Scott.Lepech 1090x309x1 15yequj 10.7.35.65 /rest/projecttemplates/1.0/create-templates/item/35 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between \"SQL_Latin1_General_CP1_CI_AS\" and \"SQL_Latin1_General_CP437_CI_AI\" in the equal to operation.)\r\ncom.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT user_name FROM dbo.cwd_user WHERE (lower_user_name IN ( select item from #temp1 ) ) AND (directory_id = ? ) ORDER BY lower_user_name (Cannot resolve the collation conflict between \"SQL_Latin1_General_CP1_CI_AS\" and \"SQL_Latin1_General_CP437_CI_AI\" in the equal to operation.)\r\n{noformat}\r\nh2. Workaround\r\n\r\nChange the instance-level collation to match the Jira database collation to *SQL_Latin1_General_CP437_CI_AI* or *Latin1_General_CI_AI*. You can use this guide to do so: [Set or Change the Server Collation|https://docs.microsoft.com/en-us/sql/relational-databases/collations/set-or-change-the-server-collation?view=sql-server-2014].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyuv8v:","customfield_14734":"1|hyuuhj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyvcon:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyuuhb:","customfield_12830":null,"customfield_10401":null,"summary":"Collation error in Jira when temporary tables are used and the database and server/default collation do not match in SQL Server","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1875068","self":"https://jira.atlassian.com/rest/api/latest/issue/1875068","key":"JRASERVER-76360","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["merge","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":19.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/97811","id":"97811","description":"","name":"8.20.2","archived":false,"released":true,"releaseDate":"2021-11-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/105807","id":"105807","description":"","name":"9.12.0","archived":false,"released":true,"releaseDate":"2023-10-10"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10271","id":"10271","name":"Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imurakami%40atlassian.com","name":"imurakami@atlassian.com","key":"imurakami@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imurakami%40atlassian.com&avatarId=6022603","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imurakami%40atlassian.com&avatarId=6022603","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imurakami%40atlassian.com&avatarId=6022603","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imurakami%40atlassian.com&avatarId=6022603"},"displayName":"Murakami [Atlassian Support]","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=imurakami%40atlassian.com","name":"imurakami@atlassian.com","key":"imurakami@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=imurakami%40atlassian.com&avatarId=6022603","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=imurakami%40atlassian.com&avatarId=6022603","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=imurakami%40atlassian.com&avatarId=6022603","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=imurakami%40atlassian.com&avatarId=6022603"},"displayName":"Murakami [Atlassian Support]","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76360/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76360/watchers","watchCount":19,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-05-24T19:13:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3g42f:","updated":"2026-08-20T18:42:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nAfter configuring Microsoft Teams integration, whenever we use the Advanced Roadmap function to manage teams, it logs the following error in atlassian-jira.log:\r\n{code:java}\r\n2022-05-24 14:48:59,283-0300 http-nio-8080-exec-18 ERROR xxx 888x1720x1 182xw44 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/find [c.s.j.s.impl.application.RootResourceUriRules] The ResourceConfig instance does not contain any root resource classes.\r\n\r\n2022-05-24 14:48:59,283-0300 http-nio-8080-exec-18 ERROR xxx 888x1720x1 182xw44 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/find [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n\tat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)\r\n\tat io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)\r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:431) \r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:424)\r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:289)\r\n\tat com.atlassian.plugins.rest.module.servlet.DefaultRestServletModuleManager.getFilters(DefaultRestServletModuleManager.java:125)\r\n\t... 34 filtered\r\n\tat com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)\r\n\t... 4 filtered\r\n\tat com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)\r\n\t... 3 filtered\r\n\tat com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)\r\n\t... 8 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 43 filtered\r\n\tat com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)\r\n\t... 3 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 17 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 16 filtered\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)\r\n\t... 3 filtered\r\n\tat com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)\r\n\t... 19 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 5 filtered\r\n\tat com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)\r\n\t... 8 filtered\r\n\tat com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 25 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\nCaused by: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n\tat com.sun.jersey.server.impl.application.RootResourceUriRules.(RootResourceUriRules.java:99)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl._initiate(WebApplicationImpl.java:1359)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl.access$700(WebApplicationImpl.java:180)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl$13.f(WebApplicationImpl.java:799)\r\n\tat com.sun.jersey.server.impl.application.WebApplicationImpl$13.f(WebApplicationImpl.java:795)\r\n\t... 1 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.initiate(RestDelegatingServletFilter.java:165)\r\n\t... 5 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.initServletContainer(RestDelegatingServletFilter.java:90)\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.init(RestDelegatingServletFilter.java:63)\r\n\t... 1 filtered\r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:500)\r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:487)\r\n\tat io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332)\r\n\tat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150)\r\n\t... 251 more\r\n{code}\r\n\"The ResourceConfig instance does not contain any root resource classes\" repeated error in Logs when Managing Teams and Microsoft Teams is installed\r\nThis is reproducible on Data Center: (yes) / (no)\r\nh3. Steps to Reproduce\r\n\r\n1) Setting up integration and initial test\r\n * Environment used\r\n ** (Server): Jira *8.20.5* single node*, Microsoft Teams for Jira plugin Version 2021.12.85, UPM plugin 5.0.3, openjdk version \"1.8.0_292\"\r\n ** MS Teams with APP Jira Server installed version 2020.09.25\r\n * Application link created following [https://www.msteams-atlassian.com/JiraServer/#installing-jira-server-add-on]\r\n * MS Teams command \"connect\" issued on the Jira App, Jira ID provided, atlassian account used for the authorization\r\n * MS Teams was able to connect to a localhost:8080 jira instance\r\n * MS Teams command \"create\" issued - Was able to successfully create a story.\r\n=> no errors observed at the log files so far\r\n\r\n2) Using Advanced Roadmaps\r\n * Create a new plan for project \"SCRUM\"\r\n * Click at the \r\n * Click at the \r\n * Create a new team, adding members\r\n * Back to the plan, click to add a new team and select the newly created shared team\r\n * Open Atlassian-jira.log\r\n\r\nh3. Expected Results\r\n * No errors reported\r\n\r\nh3. Actual Results\r\n\r\nAccess log: Referer shows the access to the TeamManagement page:\r\n{noformat}\r\n0:0:0:0:0:0:0:1 888x1720x1 xxx [24/May/2022:14:48:59 -0300] \"POST /rest/teams/1.0/teams/find- HTTP/1.1\" 200 344 338 \"http://localhost:8080/secure/TeamManagement.jspa?planUrl=http%3A%2F%2Flocalhost%3A8080%2Fsecure%2FPortfolioPlanView.jspa%3Fid%3D33%26sid%3D33%26vid%3D35%23plan%2Fteams\" \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36\" \"182xw44\"\r\n{noformat}\r\nAnd atlassian-jira.log shows the following error:\r\n{code:java}\r\n2022-05-24 14:48:59,283-0300 http-nio-8080-exec-18 ERROR xxx 888x1720x1 182xw44 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/find [c.s.j.s.impl.application.RootResourceUriRules] The ResourceConfig instance does not contain any root resource classes.\r\n2022-05-24 14:48:59,283-0300 http-nio-8080-exec-18 ERROR xxx 888x1720x1 182xw44 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/find [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n\tat io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)\r\n\tat io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)\r\n\tat com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:431)\r\n\t[...]\r\n{code}\r\nOther actions executed as finding the members, creating a shared team, adding members also triggers the error at the logs:\r\n{code:java}\r\n0:0:0:0:0:0:0:1 831x1383x1 xxx [24/May/2022:13:51:36 -0300] \"POST /rest/teams/1.0/persons/page- HTTP/1.1\" 200 378 240 \"http://localhost:8080/secure/TeamManagement.jspa?planUrl=http%3A%2F%2Flocalhost%3A8080%2Fsecure%2FPortfolioPlanView.jspa%3Fid%3D33%26sid%3D33%26vid%3D35%23plan%2Fteams\" \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36\" \"25id3f\"\r\n\r\n2022-05-24 13:51:36,939-0300 http-nio-8080-exec-22 ERROR xxx 831x1383x1 25id3f 0:0:0:0:0:0:0:1 /rest/teams/1.0/persons/page [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n{code}\r\n{code:java}\r\n0:0:0:0:0:0:0:1 831x1388x1 xxx [24/May/2022:13:51:52 -0300] \"POST /rest/teams/1.0/teams/create- HTTP/1.1\" 200 29 191 \"http://localhost:8080/secure/TeamManagement.jspa?planUrl=http%3A%2F%2Flocalhost%3A8080%2Fsecure%2FPortfolioPlanView.jspa%3Fid%3D33%26sid%3D33%26vid%3D35%23plan%2Fteams\" \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36\" \"25id3f\"\r\n\r\n2022-05-24 13:51:52,738-0300 http-nio-8080-exec-11 ERROR xxx 831x1388x1 25id3f 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/create [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n{code}\r\n{code:java}\r\n0:0:0:0:0:0:0:1 831x1391x1 xxx [24/May/2022:13:51:57 -0300] \"POST /rest/teams/1.0/persons/find- HTTP/1.1\" 200 378 167 \"http://localhost:8080/secure/TeamManagement.jspa?planUrl=http%3A%2F%2Flocalhost%3A8080%2Fsecure%2FPortfolioPlanView.jspa%3Fid%3D33%26sid%3D33%26vid%3D35%23plan%2Fteams\" \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36\" \"25id3f\"\r\n\r\n2022-05-24 13:51:57,116-0300 http-nio-8080-exec-8 ERROR xxx 831x1391x1 25id3f 0:0:0:0:0:0:0:1 /rest/teams/1.0/persons/find [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n{code}\r\n{code:java}\r\n0:0:0:0:0:0:0:1 831x1393x2 xxx [24/May/2022:13:52:00 -0300] \"POST /rest/teams/1.0/teams/34/addResource- HTTP/1.1\" 200 37 226 \"http://localhost:8080/secure/TeamManagement.jspa?planUrl=http%3A%2F%2Flocalhost%3A8080%2Fsecure%2FPortfolioPlanView.jspa%3Fid%3D33%26sid%3D33%26vid%3D35%23plan%2Fteams\" \"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.64 Safari/537.36\" \"25id3f\"\r\n\r\n2022-05-24 13:52:00,081-0300 http-nio-8080-exec-14 ERROR xxx 831x1393x2 25id3f 0:0:0:0:0:0:0:1 /rest/teams/1.0/teams/34/addResource [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=microsoft-teams:rest-api-resource-filter (The My Rest Resource Plugin), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@41318e82}\r\nio.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.\r\n{code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\n\r\n \r\n * Same error was also observed on Jira 8.20.6 instances","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3g3xb:","customfield_14734":"1|i3g43r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3f94v:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3g43j:","customfield_12830":null,"customfield_10401":null,"summary":"\"The ResourceConfig instance does not contain any root resource classes\" repeated error in Logs when Managing Teams and Microsoft Teams is installed","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"174295","self":"https://jira.atlassian.com/rest/api/latest/issue/174295","key":"JRASERVER-27438","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/2","id":"2","description":"The problem described is an issue which will never be fixed.","name":"Won't Fix"},"customfield_12930":null,"customfield_11436":"104637","customfield_11435":"104637","customfield_11437":"104714","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":5.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"131018","customfield_11434":"104614","customfield_17933":null,"labels":["affects-server","jira_support_backlog_apac","kaap294","pse-request","st10","support-bug-triage","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"114687","customfield_10610":156.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/15762","id":"15762","description":"","name":"5.0","archived":false,"released":true,"releaseDate":"2012-02-22"},{"self":"https://jira.atlassian.com/rest/api/2/version/35194","id":"35194","name":"6.0.6","archived":false,"released":true,"releaseDate":"2013-08-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/44402","id":"44402","name":"6.3.3","archived":false,"released":true,"releaseDate":"2014-08-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/53792","id":"53792","name":"6.4.4","archived":false,"released":true,"releaseDate":"2015-05-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/38209","id":"38209","name":"7.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/95696","id":"95696","description":"","name":"8.13.9","archived":false,"released":true,"releaseDate":"2021-07-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/99995","id":"99995","description":"","name":"9.1.0","archived":false,"released":true,"releaseDate":"2022-06-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/105823","id":"105823","description":"","name":"9.4.11","archived":false,"released":true,"releaseDate":"2023-10-05"}],"customfield_20934":null,"issuelinks":[{"id":"85966","self":"https://jira.atlassian.com/rest/api/2/issueLink/85966","inwardIssue":{"id":"159560","key":"JRASERVER-26699","self":"https://jira.atlassian.com/rest/api/2/issue/159560","fields":{"summary":"Concurrency problems with multiple starts of the plugin system causes JIRA not to start when 'atlassian.plugins.enable.wait' system property specified.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"65345","self":"https://jira.atlassian.com/rest/api/2/issueLink/65345","inwardIssue":{"id":"173003","key":"JRASERVER-27314","self":"https://jira.atlassian.com/rest/api/2/issue/173003","fields":{"summary":"Clear Plugin Cache as required","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9f3282ce7890","name":"9f3282ce7890","key":"JIRAUSER8787128","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8787128&avatarId=9913879","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8787128&avatarId=9913879","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8787128&avatarId=9913879","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8787128&avatarId=9913879"},"displayName":"Patryk Oleksyk","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13033","value":"L","id":"13033","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10870","id":"10870","name":"UPM (Universal Plugin Manager)","description":"We need this for historical purposes. Issues should be raised in the add-on's issue tracker. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"Unable\\sto\\sclean\\sthe\\scache\\sdirectory|Caused\\sby:\\sjava\\.io\\.IOException\\:\\sUnable\\sto\\sdelete\\sdirectory","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":25.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=lmiranda","name":"lmiranda","key":"lmiranda","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=lmiranda&avatarId=2478411","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=lmiranda&avatarId=2478411","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=lmiranda&avatarId=2478411","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=lmiranda&avatarId=2478411"},"displayName":"Luis Miranda","active":false,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"134768","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ohernandez%40atlassian.com","name":"ohernandez@atlassian.com","key":"ohernandez@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ohernandez%40atlassian.com&avatarId=2472820","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ohernandez%40atlassian.com&avatarId=2472820","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ohernandez%40atlassian.com&avatarId=2472820","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ohernandez%40atlassian.com&avatarId=2472820"},"displayName":"Oswaldo Hernandez","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-27438/votes","votes":124,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-12-11T13:33:26.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-27438/watchers","watchCount":103,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2012-03-08T00:23:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwqv13:","updated":"2026-08-20T18:42:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nIf the plugin system gets an exception while trying to delete the Felix OSGI cache, JIRA gets locked and is unusable.\r\n\r\nThere are two known causes for this issue:\r\n* The inconsistency of OSGI plugin caches triggered from inappropriate shutdown of Tomcat.\r\n* The Tomcat user does not have the correct permissions to access the directory.\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Start up JIRA.\r\n# Stop it.\r\n# Change the permissions on the {{$JIRA_HOME\\plugins\\.osgi-plugins}} directory such that the user JIRA runs as is unable to read them (or do something else to mess with the directory so it throws an exception on startup).\r\n# Start JIRA.\r\n\r\nh3. Expected Results\r\n\r\nJIRA is able to clear out the directory and start up.\r\n\r\nh3. Actual Results\r\n\r\nJIRA will throw an exception on startup and fails to start:\r\n\r\n{noformat}\r\n2012-02-03 13:48:59,029 main FATAL [atlassian.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.\r\ncom.atlassian.plugin.osgi.container.OsgiContainerException: Unable to clean the cache directory: C:\\Program Files\\Atlassian\\Application Data\\JIRA\\plugins\\.osgi-plugins\\felix\r\n\tat com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:91)\r\n\tat com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.(DefaultOsgiPersistentCache.java:37)\r\n\tat com.atlassian.jira.plugin.PluginPath$JiraHomeAdapter.(PluginPath.java:71)\r\n\tat sun.reflect.NativeConstructorAccessorImpl.newInstance0(.osgi-pluginsNative Method)\r\n\tat sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)\r\n\tat sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)\r\n\tat java.lang.reflect.Constructor.newInstance(Constructor.java:513)\r\n\tat org.picocontainer.defaults.InstantiatingComponentAdapter.newInstance(InstantiatingComponentAdapter.java:100)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:200)\r\n\tat org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)\r\n\tat org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)\r\n\tat org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.getConstructorArguments(ConstructorInjectionComponentAdapter.java:222)\r\n\tat org.picocontainer.defaults.ConstructorInjectionComponentAdapter.instantiateComponent(ConstructorInjectionComponentAdapter.java:198)\r\n\tat org.picocontainer.defaults.InstantiatingComponentAdapter.getComponentInstance(InstantiatingComponentAdapter.java:48)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat org.picocontainer.defaults.SynchronizedComponentAdapter.getComponentInstance(SynchronizedComponentAdapter.java:35)\r\n\tat org.picocontainer.defaults.DecoratingComponentAdapter.getComponentInstance(DecoratingComponentAdapter.java:42)\r\n\tat com.atlassian.jira.config.component.ProfilingComponentAdapter.getComponentInstance(ProfilingComponentAdapter.java:45)\r\n\tat org.picocontainer.defaults.DefaultPicoContainer.getComponentInstance(DefaultPicoContainer.java:298)\r\n\tat com.atlassian.jira.ComponentManager.getComponent(ComponentManager.java:534)\r\n\tat com.atlassian.jira.ComponentManager.getComponentInstanceOfType(ComponentManager.java:500)\r\n\tat com.atlassian.jira.ComponentManager$PluginSystem.getPluginSystemLifecycle(ComponentManager.java:660)\r\n\tat com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:670)\r\n\tat com.atlassian.jira.ComponentManager.startPluginSystem(ComponentManager.java:242)\r\n\tat com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:235)\r\n\tat com.atlassian.jira.ComponentManager.start(ComponentManager.java:220)\r\n\tat com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:23)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:101)\r\n\tat com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:250)\r\n\tat com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:149)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:94)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:24)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:61)\r\n\tat com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33)\r\n\tat com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:56)\r\n\tat com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:68)\r\n\tat com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:63)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121)\r\n\tat com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.onTenantStart(MultiTenantComponentMapImpl.java:165)\r\n\tat com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:134)\r\n\tat com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:131)\r\n\tat com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachListener(DefaultMultiTenantManager.java:256)\r\n\tat com.atlassian.multitenant.impl.DefaultMultiTenantManager.startTenant(DefaultMultiTenantManager.java:130)\r\n\tat com.atlassian.multitenant.impl.DefaultMultiTenantManager.startAll(DefaultMultiTenantManager.java:203)\r\n\tat com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:96)\r\n\tat org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)\r\n\tat org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)\r\n\tat org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)\r\n\tat org.apache.catalina.core.StandardHost.start(StandardHost.java:840)\r\n\tat org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)\r\n\tat org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)\r\n\tat org.apache.catalina.core.StandardService.start(StandardService.java:525)\r\n\tat org.apache.catalina.core.StandardServer.start(StandardServer.java:754)\r\n\tat org.apache.catalina.startup.Catalina.start(Catalina.java:595)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\r\n\tat java.lang.reflect.Method.invoke(Method.java:597)\r\n\tat org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)\r\n\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)\r\nCaused by: java.io.IOException: Unable to delete directory C:\\Program Files\\Atlassian\\Application Data\\JIRA\\plugins\\.osgi-plugins\\felix\\felix-cache\\bundle48\\version0.0\\bundle.jar-embedded\\META-INF.\r\n\tat org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:981)\r\n\tat org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)\r\n\tat org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)\r\n\tat org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)\r\n\tat org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)\r\n\tat org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)\r\n\tat org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)\r\n\tat org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)\r\n\tat org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)\r\n\tat org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)\r\n\tat org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)\r\n\tat org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)\r\n\tat org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:977)\r\n\tat org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1381)\r\n\tat org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:1044)\r\n\tat com.atlassian.plugin.osgi.container.impl.DefaultOsgiPersistentCache.validate(DefaultOsgiPersistentCache.java:87)\r\n\t... 76 more\r\n{noformat}\r\n\r\nh3. Workaround\r\n\r\n# Stop JIRA.\r\n# Remove the folder specified within the UI, for example:\r\n{code}$JIRA_HOME/plugins/.osgi-plugins/felix/{code}\r\nThis will be rebuilt upon JIRA startup.\r\n# Ensure that the Tomcat user has the correct permissions, as in our [Actions in Jira server fails with FileNotFoundException in the Jira logs|https://confluence.atlassian.com/display/JIRAKB/Actions+in+Jira+server+fails+with+FileNotFoundException+in+the+Jira+logs] KB article.\r\n# Start JIRA.\r\n# Normally this is a one-time error. If it repeats, see [Jira server does not terminate after executing shutdown script|https://confluence.atlassian.com/display/JIRAKB/Jira+server+does+not+terminate+after+executing+shutdown+script].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hww3un:","customfield_14734":"1|hwqviv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hwz5vz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwsk6n:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA fails to start if it can't delete the Felix OSGI cache","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1788127","self":"https://jira.atlassian.com/rest/api/latest/issue/1788127","key":"JRASERVER-72688","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["database","delta","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":59.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95099","id":"95099","description":"","name":"8.13.8","archived":false,"released":true,"releaseDate":"2021-06-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/94799","id":"94799","description":"","name":"8.17.0","archived":false,"released":true,"releaseDate":"2021-05-18"},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"}],"customfield_20934":null,"issuelinks":[{"id":"446283","self":"https://jira.atlassian.com/rest/api/2/issueLink/446283","inwardIssue":{"id":"1091217","key":"JRASERVER-68484","self":"https://jira.atlassian.com/rest/api/2/issue/1091217","fields":{"summary":"As a Jira Admin I want to configure a tolerate threshold for amount of errors during Jira reindexing","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=38063008c24c","name":"38063008c24c","key":"JIRAUSER9803312","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9803312&avatarId=10951137","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9803312&avatarId=10951137","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9803312&avatarId=10951137","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9803312&avatarId=10951137"},"displayName":"Jacek Foremski","active":false,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46110","id":"46110","name":"Data Center - Other"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":27.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vpandey2%40atlassian.com","name":"vpandey2@atlassian.com","key":"JIRAUSER4607988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4607988&avatarId=5812178","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4607988&avatarId=5812178","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4607988&avatarId=5812178","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4607988&avatarId=5812178"},"displayName":"Vikas Pandey","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 5 November 2024|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nDear Customers,\r\n\r\nWe're happy to announce that this issue has been fixed in the {{10.2.0}} release. At this point, we cannot say if it will be possible to backport this fix to the LTS (9.4.x and 9.12.x). Please continue watching this ticket for future updates on the possibility of backporting.\r\nh3. Summary of the problem\r\n\r\nThe root cause of the issue was tracked to the {{commons-dbcp2}} library. The details of the issue can be found at [https://issues.apache.org/jira/browse/DBCP-585]. In short, the library permitted concurrent access to a database connection, which was supported in the past by database vendors. However, that support was dropped at various points in time and can lead to potential complications. For Postgres specifically, the issue presented itself in Jira as JRASERVER-72688.\r\n\r\nWe implemented a fix in the library that allows disabling of Connection instance-level JMX tracking while still maintaining other types of tracking, including tracking at the Connections level (see [https://issues.apache.org/jira/browse/DBCP-585?focusedCommentId=17516575&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-17516575] for details). Consequently, we have utilized that flag in Jira to disable the problematic functionality.\r\n\r\nAs a result, the issue is fixed and we plan to close the ticket with the release of version {{{}10.2.0{}}}.\r\nh3. *New behavior after the change*\r\n\r\nFor the reasons described above, we no longer expose Connection instance-level metrics through JMX Exporter in Jira while still maintaining other types of tracking, including tracking at the Connections level.\r\n\r\nTo envision the difference, compare the screenshots linked below from JavaMissionControl. Up until now, we exposed [Connection-level metrics |https://issues.apache.org/jira/secure/attachment/13041965/13041965_connections_attrs.png]together with the [Connection instance-level metrics|https://issues.apache.org/jira/secure/attachment/13041966/13041966_conn_instance_attrs.png]. We no longer expose the latter while still maintaining all the information from [Connection-level metrics|https://issues.apache.org/jira/secure/attachment/13041967/13041967_final.png].\r\n\r\nIf you need to restore the previous behavior, you can use the parameter {{-Ddbcp.registerConnectionMBean=true}} to override those settings. However, it's important to note that this workaround is not recommended, as it may bring back symptoms fixed in JRASERVER-72688 or cause other unknown problems resulting from the thread races in the underlying library (see [link|https://issues.apache.org/jira/browse/DBCP-585] for details).\r\n\r\nif the absence of the Connection instance-level metrics breaks your monitoring solution, please consider raising a separate ticket.\r\n\r\nBest regards\r\n\r\nJacek Foremski\r\n\r\nJira DC Principal Software Engineer\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vpandey2%40atlassian.com","name":"vpandey2@atlassian.com","key":"JIRAUSER4607988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4607988&avatarId=5812178","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4607988&avatarId=5812178","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4607988&avatarId=5812178","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4607988&avatarId=5812178"},"displayName":"Vikas Pandey","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72688/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-20T15:50:46.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72688/watchers","watchCount":34,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-08-07T11:51:44.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i31rpz:","updated":"2026-08-20T18:42:56.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhile reindexing Jira(which is configured with Postgres mainly), it fails with : \"Cannot change transaction isolation level in the middle of a transaction\", somewhere at the end of whole process.\r\nh3. Steps to Reproduce\r\n - Install Jira 8.13 and above with Postgres.\r\n - Populate set of data on this environment or restore back up from existing reproducible environment.\r\n - Re-index.\r\n\r\nh3. Expected Results\r\n\r\nReindex should succeed.\r\nh3. Actual Results\r\n\r\nIt fails with following error:\r\n{code:java}\r\nCaused by: com.atlassian.jira.transaction.TransactionRuntimeException: org.ofbiz.core.entity.GenericTransactionException: Error occurred while starting transaction. (Cannot change transaction isolation level in the middle of a transaction.)\r\n\tat com.atlassian.jira.transaction.TransactionSupportImpl.beginTxn(TransactionSupportImpl.java:54)\r\n\tat com.atlassian.jira.transaction.TransactionSupportImpl.startedTransaction(TransactionSupportImpl.java:46)\r\n\tat com.atlassian.jira.transaction.TransactionSupportImpl.begin(TransactionSupportImpl.java:31)\r\n[....clipped....]\r\n\tat com.atlassian.jira.versioning.EntityVersioningManagerImpl.getRelatedCommentVersions(EntityVersioningManagerImpl.java:137)\r\n[....clipped....]\r\nCaused by: org.ofbiz.core.entity.GenericTransactionException: Error occurred while starting transaction. (Cannot change transaction isolation level in the middle of a transaction.)\r\n\tat org.ofbiz.core.entity.TransactionUtil.beginLocalTransaction(TransactionUtil.java:296)\r\n\tat com.atlassian.core.ofbiz.util.CoreTransactionUtil.begin(CoreTransactionUtil.java:54)\r\n\tat com.atlassian.jira.transaction.TransactionSupportImpl.beginTxn(TransactionSupportImpl.java:52)\r\n\t... 22 more\r\nCaused by: org.postgresql.util.PSQLException: Cannot change transaction isolation level in the middle of a transaction.\r\n\tat org.apache.commons.dbcp2.DelegatingConnection.setTransactionIsolation(DelegatingConnection.java:573)\r\n\tat org.apache.commons.dbcp2.DelegatingConnection.setTransactionIsolation(DelegatingConnection.java:573)\r\n\tat org.ofbiz.core.entity.jdbc.interceptors.connection.DelegatingConnection.setTransactionIsolation(DelegatingConnection.java:93)\r\n\tat com.atlassian.jira.ofbiz.sql.ConnectionWrapper.setTransactionIsolation(ConnectionWrapper.java:112)\r\n\tat org.ofbiz.core.entity.TransactionUtil.beginLocalTransaction(TransactionUtil.java:289)\r\n{code}\r\nh3. Workaround\r\n\r\nThe issues is triggered by JMX queries to MBeans with naming pattern \"{{{}com.atlassian.jira:connectionpool=connections,connection=X,name=BasicDataSource{}}}\", where \"X\" changes with each new connection creation. This behaviour is due to [DBCP-585|https://issues.apache.org/jira/browse/DBCP-585]. In majority of cases, we notice that this query is initiated via \"Prometheus JMX Exporter\" as it queries all MBeans with default configuration. This exporter may be configured via command line, or may be shipped inside the plugin [Prometheus Experter for Jira|https://marketplace.atlassian.com/apps/1222502/prometheus-exporter-for-jira?tab=overview&hosting=server]. Removing exporter and restarting the server resolves the issue.\r\n\r\nIf unable to remove Prometheus another work around would be adding the startup parameter {{-Ddbcp.jmx=false}} to the setenv.sh script then restart Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i31rkn:","customfield_14734":"1|i31rr3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i314en:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i31rqv:","customfield_12830":null,"customfield_10401":null,"summary":"Reindexing in jira + Postgres frequently fails with : \"Cannot change transaction isolation level in the middle of a transaction\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1869660","self":"https://jira.atlassian.com/rest/api/latest/issue/1869660","key":"JRASERVER-78706","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/97808","id":"97808","description":"","name":"8.20.1","archived":false,"released":true,"releaseDate":"2021-11-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/102402","id":"102402","description":"","name":"9.4.0","archived":false,"released":true,"releaseDate":"2022-11-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/110304","id":"110304","description":"","name":"9.12.19","archived":false,"released":true,"releaseDate":"2025-03-04"}],"customfield_20934":null,"issuelinks":[{"id":"465304","self":"https://jira.atlassian.com/rest/api/2/issueLink/465304","outwardIssue":{"id":"1873042","key":"JSWSERVER-21352","self":"https://jira.atlassian.com/rest/api/2/issue/1873042","fields":{"summary":"Removing group from \"Default Group Memberships\" field is not updating LOCAL column value in CWD_GROUP table","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d74d3b1a350","name":"7d74d3b1a350","key":"JIRAUSER4626561","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4626561&avatarId=5816066","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4626561&avatarId=5816066","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4626561&avatarId=5816066","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4626561&avatarId=5816066"},"displayName":"Rodrigo Jose Zaparoli","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d74d3b1a350","name":"7d74d3b1a350","key":"JIRAUSER4626561","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4626561&avatarId=5816066","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4626561&avatarId=5816066","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4626561&avatarId=5816066","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4626561&avatarId=5816066"},"displayName":"Rodrigo Jose Zaparoli","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78706/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78706/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-04-22T17:42:03.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3fagn:","updated":"2026-08-20T18:42:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Create an LDAP Directory and select *Read Only, with Local Groups;* \r\n # Set a test group in the Default Group Memberships field, example, jira-software-users;\r\n # Save the LDAP configuration;\r\n # Edit the LDAP configuration again and remove the value from the *Default Group Memberships* field; \r\n # Save the configuration. \r\n\r\nh3. Expected Results\r\n\r\nThe *Default Group Memberships* field will be cleared.\r\nh3. Actual Results\r\n\r\nThe *Default Group Memberships* field is still with the group value. \r\n\r\n!image-2022-04-22-14-41-20-443.png|width=461,height=205!\r\nh3. Workaround\r\n\r\n(!) There is a workaround to manually remove this value from the Jira database, but we recommend that you first perform this approach on a *test instance* first and create a backup of the database.\r\n # Stop Jira;\r\n # Create a database backup;\r\n # Run the following SQL query in order to find the affected directory ID:\r\n{code:sql}\r\nselect * from cwd_directory;\r\n{code}\r\n # With the ID from step 3, run the following query in order to clean the Default Group Memberships field:\r\n{code:sql}\r\nupdate cwd_directory_attribute set attribute_value= NULL where directory_id= and attribute_name='autoAddGroups';\r\n{code}\r\n # Start Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3fabj:","customfield_14734":"1|i3fahz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3egin:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3fahr:","customfield_12830":null,"customfield_10401":null,"summary":"The Default Group Memberships field is not cleared when removed from the LDAP configuration","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1915249","self":"https://jira.atlassian.com/rest/api/latest/issue/1915249","key":"JRASERVER-74742","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q1","whl-fy26q1-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":19.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/98791","id":"98791","description":"","name":"8.22.0","archived":false,"released":true,"releaseDate":"2022-02-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/97891","id":"97891","description":"","name":"9.0.0","archived":false,"released":true,"releaseDate":"2022-05-12"}],"customfield_20934":null,"issuelinks":[{"id":"520664","self":"https://jira.atlassian.com/rest/api/2/issueLink/520664","outwardIssue":{"id":"1765875","key":"SAMLDC-88","self":"https://jira.atlassian.com/rest/api/2/issue/1765875","fields":{"summary":"Loading javax.ws.rs.core.MediaType can cause plugin start-up to timeout","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55615","id":"55615","name":"Data Center - Apps"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5b2ccddb8927","name":"5b2ccddb8927","key":"JIRAUSER4684937","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4684937&avatarId=5805855","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4684937&avatarId=5805855","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4684937&avatarId=5805855","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4684937&avatarId=5805855"},"displayName":"Anna Przybycień","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5b2ccddb8927","name":"5b2ccddb8927","key":"JIRAUSER4684937","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4684937&avatarId=5805855","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4684937&avatarId=5805855","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4684937&avatarId=5805855","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4684937&avatarId=5805855"},"displayName":"Anna Przybycień","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74742/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74742/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-01-26T11:48:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3mk8v:","updated":"2026-08-20T18:42:54.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: (yes)\r\n\r\nThe issue is intermittent. Upon restart a number of system plugins failed to be enabled. Jira fails to start.\r\nh3. Steps to Reproduce\r\n # Restart Jira.\r\n\r\nh3. Expected Results\r\n\r\nJira starts.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the attlassian-jira.log file:\r\n{noformat}\r\n2023-01-20 06:11:38,232+1100 Spring DM Context Creation Timer WARN      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.issue-nav-plugin, config=osgibundle:/META-INF/spring/*.xml)]\r\n2023-01-20 06:11:38,282+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&searchContextHelper' with filter '(&(objectClass=com.atlassian.jira.components.query.SearchContextHelper)(objectClass=com.atlassian.jira.components.query.SearchContextHelper))'\r\n2023-01-20 06:11:38,284+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&sessionSearchService' with filter '(&(objectClass=com.atlassian.jira.components.issueviewer.service.SessionSearchService)(objectClass=com.atlassian.jira.components.issueviewer.service.SessionSearchService))'\r\n2023-01-20 06:11:38,284+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&beanBuilderFactory' with filter '(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))'\r\n2023-01-20 06:11:38,286+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&filterLookerUpper' with filter '(&(objectClass=com.atlassian.jira.components.util.FilterLookerUpper)(objectClass=com.atlassian.jira.components.util.FilterLookerUpper))'\r\n2023-01-20 06:11:38,327+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&searcherService' with filter '(&(objectClass=com.atlassian.jira.components.query.SearcherService)(objectClass=com.atlassian.jira.components.query.SearcherService))'\r\n2023-01-20 06:11:38,331+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&webPanelMapperUtil' with filter '(&(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtil)(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtil))'\r\n2023-01-20 06:11:38,331+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&actionUtilsService' with filter '(&(objectClass=com.atlassian.jira.components.issueviewer.service.ActionUtilsService)(objectClass=com.atlassian.jira.components.issueviewer.service.ActionUtilsService))'\r\n2023-01-20 06:11:38,334+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&systemFilterService' with filter '(&(objectClass=com.atlassian.jira.components.issueviewer.service.SystemFilterService)(objectClass=com.atlassian.jira.components.issueviewer.service.SystemFilterService))'\r\n2023-01-20 06:11:38,334+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&orderByUtil' with filter '(&(objectClass=com.atlassian.jira.components.orderby.OrderByUtil)(objectClass=com.atlassian.jira.components.orderby.OrderByUtil))'\r\n2023-01-20 06:11:38,334+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&sortJqlGenerator' with filter '(&(objectClass=com.atlassian.jira.components.util.SortJqlGenerator)(objectClass=com.atlassian.jira.components.util.SortJqlGenerator))'\r\n2023-01-20 06:11:38,334+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&userSearchModeService' with filter '(&(objectClass=com.atlassian.jira.components.query.util.UserSearchModeService)(objectClass=com.atlassian.jira.components.query.util.UserSearchModeService))'\r\n2023-01-20 06:11:38,334+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Plugin 'com.atlassian.jira.jira-issue-nav-plugin' never resolved service '&contentRenderingInstructionProvider' with filter '(&(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.ContentRenderingInstructionProvider)(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.ContentRenderingInstructionProvider))'\r\n2023-01-20 06:11:38,337+1100 Spring DM Context Creation Timer ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.jira-issue-nav-plugin'\r\norg.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.jira.issue-nav-plugin' has timed out waiting for (|(&(objectClass=com.atlassian.jira.components.issueviewer.service.ActionUtilsService)(objectClass=com.atlassian.jira.components.issueviewer.service.ActionUtilsService))(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))(&(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.ContentRenderingInstructionProvider)(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.ContentRenderingInstructionProvider))(&(objectClass=com.atlassian.jira.components.util.FilterLookerUpper)(objectClass=com.atlassian.jira.components.util.FilterLookerUpper))(&(objectClass=com.atlassian.jira.components.orderby.OrderByUtil)(objectClass=com.atlassian.jira.components.orderby.OrderByUtil))(&(objectClass=com.atlassian.jira.components.query.SearchContextHelper)(objectClass=com.atlassian.jira.components.query.SearchContextHelper))(&(objectClass=com.atlassian.jira.components.query.SearcherService)(objectClass=com.atlassian.jira.components.query.SearcherService))(&(objectClass=com.atlassian.jira.components.issueviewer.service.SessionSearchService)(objectClass=com.atlassian.jira.components.issueviewer.service.SessionSearchService))(&(objectClass=com.atlassian.jira.components.util.SortJqlGenerator)(objectClass=com.atlassian.jira.components.util.SortJqlGenerator))(&(objectClass=com.atlassian.jira.components.issueviewer.service.SystemFilterService)(objectClass=com.atlassian.jira.components.issueviewer.service.SystemFilterService))(&(objectClass=com.atlassian.jira.components.query.util.UserSearchModeService)(objectClass=com.atlassian.jira.components.query.util.UserSearchModeService))(&(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtil)(objectClass=com.atlassian.jira.components.issueviewer.viewissue.webpanel.WebPanelMapperUtil)))\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109)\r\n    at java.util.TimerThread.mainLoop(Timer.java:555)\r\n    at java.util.TimerThread.run(Timer.java:505)\r\n...\r\n2023-01-20 06:15:12,617+1100 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] We haven't been able to start all the required system plugins\r\n2023-01-20 06:15:12,617+1100 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] We couldn't start the following plugins:\r\n        - Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)\r\n        - Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)\r\n        - Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)\r\n        - Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)\r\n        - Gadget Directory Plugin (com.atlassian.gadgets.directory)\r\n        - Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)\r\n        - Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)\r\n        - Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)\r\n        - Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)\r\n        - Opensocial Plugin (com.atlassian.gadgets.opensocial)\r\n        - Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)\r\n\r\n2023-01-20 06:15:13,646+1100 JIRA-Bootstrap ERROR      [c.a.jira.health.HealthChecks] An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.\r\n    See our documentation for more information on contacting our support team and creating a support zip.\r\n2023-01-20 06:15:13,813+1100 JIRA-Bootstrap ERROR      [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: system-plugins) , Desc = We haven't been able to start all the required system plugins , Exception = We couldn't start the following plugins:
  • Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
  • Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
  • Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
  • Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
  • Gadget Directory Plugin (com.atlassian.gadgets.directory)
  • Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
  • Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
  • Opensocial Plugin (com.atlassian.gadgets.opensocial)
  • Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)
), (Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.
See our documentation for more information on contacting our support team and creating a support zip.)] {noformat}\r\nh3. Workaround\r\n\r\nFollow the instructions listed in the KB article: \r\nhttps://confluence.atlassian.com/jirakb/plugins-fail-to-start-in-jira-data-center-1167709529.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3mk3r:","customfield_14734":"1|i3mka7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3li7w:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3mk9z:","customfield_12830":null,"customfield_10401":null,"summary":"Plugins system timeout, causing Jira startup failure","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1915248","self":"https://jira.atlassian.com/rest/api/latest/issue/1915248","key":"JRASERVER-74741","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\n\r\nThis is reproducible on Data Center: (yes)\r\n\r\nThe issue is intermittent. Upon restart some plugins are not enabled. One cannot enable them from UPM.\r\n\r\nCause:\r\nThere is a 3rd party plugin installed, which was not created with Atlassian Plugin SDK and is using an old version of atlassian-plugin scanner. It can be checked by uziping plugin's jar and checking for plugin-context.xml existence. If there is no present and instead we have spring.handlers and spring.schemas configuration files, the plugin was not created with Atlassian Plugin SDK and therefore can cause Jira to not be able to enable other plugins that were created with Atlassian Plugin SDK and are using an old version of atlassian-plugin scanner.\r\n\r\nHow it breaks other plugins startup:\r\nDefining spring.handlers is a job for atlassian-plugin-scanner. If some other plugin (A) do so, it overrides scanner for other plugins (B, C) with it's own. So upon initialisation of plugin B, it will try to use plugin's A scanner. Plugin A may not be importing all necessary bundles that plugin B requires, resulting in plugin B not being able to start.\r\n\r\nWhy it is intermittent:\r\nIt will happen, if plugin A was enabled before plugins B and C. As the order in which Jira enables the plugins is not set, this issue is only visible sometimes. \r\nIn the case of plugin A importing all the necessary bundles for B and C plugins, the issue will not appear.\r\nh3. Steps to Reproduce\r\n # Install plugin that was not created with Atlassian Plugin SDK, ex. [Delegated Project Creator for Jira|https://marketplace.atlassian.com/apps/1211157/delegated-project-creator-for-jira?hosting=datacenter&tab=overview]\r\n # Install plugin that is using old scanner version, ex.  [User Management for Jira|https://marketplace.atlassian.com/apps/1215285/user-management-for-jira?hosting=datacenter&tab=overview]\r\n # Restart Jira.\r\n\r\nh3. Expected Results\r\n\r\nJira application starts without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\n'com.wobo.jira.server.jira-plugin' - 'WorkBoard OKRs for Jira'  failed to load.\r\n            Unexpected exception parsing XML document from URL [bundle://212.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.NoClassDefFoundError: org/w3c/dom/Element\r\n                org/w3c/dom/Element\r\n                        org.w3c.dom.Element not found by com.wittified.jira.project-creator [211]{noformat}\r\n{code:java}\r\n        'org.techtime.jira.plugins.usermanagement' - 'User Management for JIRA'  failed to load.             Unexpected exception parsing XML document from URL [bundle://227.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.NoClassDefFoundError: org/w3c/dom/Element                 org/w3c/dom/Element {code}\r\nh3. Workaround\r\n\r\nOnce the instance eventually comes up (might require a few restart), disable the plugin with was not created with Atlassian Plugin SDK. Restart Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3mk3j:","customfield_14734":"1|i3mk9z:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3li7o:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3mk9r:","customfield_12830":null,"customfield_10401":null,"summary":"Some plugins cannot be enabled after restart","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"296387","self":"https://jira.atlassian.com/rest/api/latest/issue/296387","key":"JRASERVER-34729","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"209786","customfield_11435":"209786","customfield_11437":"209475","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class com.atlassian.jira.web.component.subtask.SubTaskReorderColumnLayoutItem threw exception java.lang.NullPointerException at templates/jira/issue/table/macros.vm[line 120, column 34] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507) at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71) at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.directive.Foreach.performIteration(Foreach.java:393) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:316) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.directive.VelocimacroProxy.render(VelocimacroProxy.java:212) at org.apache.velocity.runtime.directive.RuntimeMacro.render(RuntimeMacro.java:247) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175) at\r\n...\r\n\"\r\n\r\nOne scenario where this occurred is that the Data was imported through the beta JSON importing interface, so I understand the desire, not to resolve this bug.\r\n\r\nHowever, shouldn't the behavior being when there is a subtask(via an issue link ) that if there isn't a sequence that a reorder be called (instead of outputting an exception) ?\r\n\r\n(I also created an issue, because I couldn't find anything on this error, so hopefully, this will help anyone who runs into this in the future. )\r\n\r\nAnother possibility that this could happen is when performing migration from Jira Cloud to Jira on premises.\r\nh3. Workaround:\r\nh5. Option 1, Preferred - via the UI, safest as it doesn't involve any direct DB updates:\r\n\r\n1) Click on the triple dot menu on the right of a broken subtask:\r\n\r\n!image-2023-03-01-08-57-08-138.png!\r\n\r\n2) The actual referenced subtask will open, from there, click on 'More' button, select 'Move':\r\n\r\n!image-2023-03-01-09-07-13-953.png!\r\n\r\n \r\n\r\n3) Simply move this issue to another parent (it's self explanatory), then you can move it back to the original issue where the above exception was observed. Jira will handle the rest\r\nh5. Option 2, Unsupported and risky as it involves direct DB updates which bypass the application logic, hence it can lead to further complications, you can also do it via direct DB update\r\n\r\nPlease note, the information below is provided on a best effort, as-is basis as direct DB updates are risky and they also fall outside of [Atlassian Support Offerings scope|https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html]\r\n\r\nShould you still wish to go ahead with this, please practice the steps below in a test and staging environment first before implementing in production.\r\nAlso, once ready to implement in production, please make sure to take native backups of Jira DB and perform the updates while Jira is down completely.\r\nHere are the steps:\r\n\r\n1) Firstly, identify if there are any issues with 'Null' value in sequence column in the issuelink table:\r\n{code:java}\r\nselect count(*) from issuelink where sequence IS NULL;\r\n{code}\r\nIf those records exist, identify all such issues:\r\n{code:java}\r\nselect * from issuelink where sequence IS NULL;\r\n{code}\r\n2) Then update the sequence value from NULL to a number from 0 onwards (depending on how many subtasks are referenced by an affected issue):\r\n{code:java}\r\nUPDATE issuelink SET sequence = 0 WHERE linktype=10100 and source=[source value of the issue you're fixing] AND sequence IS NULL;\r\n{code}\r\nTo elaborate, instead of Null - please put in a number starting from 0 and then incrementing it by 1 for every issue with the same 'source' value, for example, if you see source 10201 listed twice with 'null' value in sequence, you'd need to update the sequence on first record to 0, then on second to 1 etc, which means you'd need to write multiple SQL 'update' queries to fix affected issues one by one.\r\n\r\nIf your DB support updates with subqueries, you can execute this update repeatedly until there are 0 records updated:\r\n{code:sql}\r\n/* REPEAT UNTIL 0 UPDATES */\r\nupdate issuelink set sequence = (select coalesce(max(il2.sequence) + 1, 0) from issuelink il2 where il2.source = source and il2.linktype = 10100)\r\nwhere id in (\r\nselect id \r\nfrom issuelink il\r\nwhere il.linktype = 10100 \r\nand il.sequence is null\r\nand il.source = source\r\nand il.destination = (select min(il2.destination) from issuelink il2 where il2.source = il.source and il2.linktype = 10100 and il2.sequence is null)\r\n);\r\n{code}\r\nOr until there are no more results from the query below:\r\n{code:sql}\r\nselect count(*) from issuelink where linktype = 10100 and sequence is null;\r\n{code}\r\n\r\nJust replace 10100 by the subtask linktype id of your instance:\r\n{code:sql}\r\nselect * from issuelinktype where linkname = 'jira_subtask_link';\r\n{code}\r\n(i) As Option 2 involves direct DB updates, it's best to engage your DBA to assist with implementing the workaround","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxa6rr:","customfield_14734":"1|hx71fr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxe0xj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx86bb:","customfield_12830":null,"customfield_10401":null,"summary":"Exception On Subtasks With out Sequences","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1957706","self":"https://jira.atlassian.com/rest/api/latest/issue/1957706","key":"JRASERVER-76004","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nJira Server for Slack (Official) app not updating the status IDs to be notified during transition if the number of statuses associated with the project is more than 100. It has been observed that this can also occur when a project has less than 100 statuses associated.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Create multiple workflows in the project. \r\n # Make sure that the count of all the statuses used in all the workflows of the project is greater than 100.  Say create 105 statuses and associate all of them to any of the project workflows.\r\n # In the Slack notifications screen add notifications for issue transition. And select a recently created status. (That is created after the first 100 statues )\r\n # !Screenshot 2023-07-03 at 5.27.00 PM.png|width=719,height=361!\r\n #  \r\n # Select statues that are the most recently created ones. \r\n # Hit Done. \r\n\r\nh3. Expected Results\r\n\r\nThe status that's selected gets added. And upon checking the list again we see the status that is selected before is reflected in the dropdown as checked.\r\nh3. Actual Results\r\n\r\nWe see the transition is showing the status to *All* instead of the selected status '{*}Archived{*}'.\r\n\r\n!Screenshot 2023-07-03 at 5.28.46 PM.png|width=473,height=50!\r\n\r\nOnly the first 100 statues in the order of creation will get added. For the rest of the status values, though they are selected on the screen, they do not get added to the table with a SQL error. \r\n{noformat}\r\n2023-07-03 11:44:42,703+0000 http-nio-8080-exec-3 WARN admin 704x89x1 knqjvc 49.204.24.107,172.50.0.1 /slack/mapping/SOFT [c.a.j.p.s.dao.impl.DefaultConfigurationDao] Unique constraints are violated, falling back to update.\r\n {noformat}\r\nh3. Workaround\r\n\r\nIf possible remove the obsolete status values and bring down the status fields count to under 100 that are associated with a specific project. \r\n\r\n*OR* \r\n\r\nUpdate table  \"AO_B7D8D8_PROJECT_CONFIG\"  to update the \"VALUE_UNLIMITED\" column to include the comma seperated status ID's.\r\n\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3tnjr:","customfield_14734":"1|i3tnq7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3si58:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3tnpz:","customfield_12830":null,"customfield_10401":null,"summary":"Issue with slack notifications for status transitions ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"794252","self":"https://jira.atlassian.com/rest/api/latest/issue/794252","key":"JRASERVER-65087","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108912","id":"108912","description":"","name":"10.2.0","archived":false,"released":true,"releaseDate":"2024-10-10"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["ACE-5056","l1l2","performance-scalability","pse-request","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":20.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66460","id":"66460","description":"","name":"7.3.3","archived":false,"released":true,"releaseDate":"2017-03-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/106020","id":"106020","description":"","name":"9.4.12","archived":false,"released":true,"releaseDate":"2023-09-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/106456","id":"106456","description":"","name":"9.12.2","archived":false,"released":true,"releaseDate":"2024-01-04"}],"customfield_20934":null,"issuelinks":[{"id":"337900","self":"https://jira.atlassian.com/rest/api/2/issueLink/337900","inwardIssue":{"id":"575157","key":"JRASERVER-59939","self":"https://jira.atlassian.com/rest/api/2/issue/575157","fields":{"summary":"FixVersion and AffectVersion JQL is slow on large instances","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=szarazinski","name":"szarazinski","key":"szarazinski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=szarazinski&avatarId=5813782","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=szarazinski&avatarId=5813782","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=szarazinski&avatarId=5813782","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=szarazinski&avatarId=5813782"},"displayName":"Sławomir Zaraziński","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43398","id":"43398","name":"JQL","description":"Issues related to JQL, except those related purely to the search element of JQL; for those use ‘JQL Search’"},{"self":"https://jira.atlassian.com/rest/api/2/component/43395","id":"43395","name":"Project Administration - Versions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dchan","name":"dchan","key":"dchan","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dchan&avatarId=6196067","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dchan&avatarId=6196067","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dchan&avatarId=6196067","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dchan&avatarId=6196067"},"displayName":"David Chan","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65087/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-11-20T15:50:51.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65087/watchers","watchCount":23,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-04-12T20:26:26.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyqx13:","updated":"2026-08-20T18:42:51.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h4. Problem\r\nJIRA is comparing all project versions, including released/archived, when performing a JQL search with operators: < , > , <=, >=. This can result in expensive requests taking a long time to complete, exhausting thread pools.\r\n\r\nh4. Steps to Reproduce\r\n* Create multiple versions across multiple projects\r\n* Archive and Release some versions\r\n* Perform a JQL search for versions using one of the operators: < , > , <=, >=\r\n** Example:\r\n{code}\r\nfixVersion < \"Version 1\"\r\n{code}\r\n** Note: trying to restrict the JQL to specific tickets/projects does not help\r\n\r\nh4. Threads\r\nUnder high load, notice that majority of threads are stuck with a similar stack:\r\n{code}\r\n\"http-nio-8081-exec-135\" #165077 daemon prio=5 tid=0x00007fabd4065000 nid=0x5a25 runnable [0x00007fa9580a2000]\r\n java.lang.Thread.State: RUNNABLE\r\n\tat com.google.common.cache.LocalCache.getIfPresent(LocalCache.java:3926)\r\n\tat com.google.common.cache.LocalCache$LocalManualCache.getIfPresent(LocalCache.java:4733)\r\n\tat com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:67)\r\n\tat com.atlassian.jira.project.CachingProjectManager.getProjectObj(CachingProjectManager.java:78)\r\n\tat com.atlassian.jira.project.version.VersionImpl.getProjectObject(VersionImpl.java:57)\r\n\tat com.atlassian.jira.issue.comparator.VersionComparator.compare(VersionComparator.java:24)\r\n\tat com.atlassian.jira.issue.comparator.VersionComparator.compare(VersionComparator.java:8)\r\n\tat com.atlassian.query.operator.Operator$9$1.evaluate(Operator.java:59)\r\n\tat com.atlassian.jira.util.EvaluateAllPredicate.evaluate(EvaluateAllPredicate.java:23)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil$GCollectPredicate.apply(CollectionUtil.java:424)\r\n\tat com.google.common.collect.Iterators$7.computeNext(Iterators.java:652)\r\n\tat com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)\r\n\tat com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)\r\n...\r\n\tat com.atlassian.jira.jql.query.RelationalOperatorIdIndexValueQueryFactory.generateRangeQueryForPredicate(RelationalOperatorIdIndexValueQueryFactory.java:111)\r\n\tat com.atlassian.jira.jql.query.RelationalOperatorIdIndexValueQueryFactory.generateQueryForValue(RelationalOperatorIdIndexValueQueryFactory.java:94)\r\n\tat com.atlassian.jira.jql.query.RelationalOperatorIdIndexValueQueryFactory.createQueryForSingleValue(RelationalOperatorIdIndexValueQueryFactory.java:59)\r\n\tat com.atlassian.jira.jql.query.GenericClauseQueryFactory.getQuery(GenericClauseQueryFactory.java:59)\r\n\tat com.atlassian.jira.jql.query.VersionCustomFieldClauseQueryFactory.getQuery(VersionCustomFieldClauseQueryFactory.java:36)\r\n\tat com.atlassian.jira.jql.query.ContextAwareQueryVisitor.visit(ContextAwareQueryVisitor.java:97)\r\n...\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.createLuceneQuery(LuceneSearchProvider.java:272)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:210)\r\n...\r\n\tat com.atlassian.jira.gadgets.system.IssueTableResource.createResponse(IssueTableResource.java:479)\r\n\tat com.atlassian.jira.gadgets.system.IssueTableResource.getFilterTable(IssueTableResource.java:235)\r\n...\r\n{code}\r\n\r\nh4. Debugger Details\r\nWith a debugger attached, we see that when JIRA reaches the {{RelationalOperatorIdIndexValueQueryFactory.generateRangeQueryForPredicate}}, it performs a {{domainObjects = resolver.getAll()}} which returns all versions in JIRA. See screenshot where the domainObjects contain all versions from JIRA, including versions from mutiple projects, archived, released, unreleased:\r\n!domainObjects.png|thumbnail!\r\n* JIRA then proceeds to compare every version in JIRA via the {{VersionComparator}}.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyqy9j:","customfield_14734":"1|hyqx1z:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyrkgf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyqx1r:","customfield_12830":null,"customfield_10401":null,"summary":"Expensive JQL When Comparing Versions","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1983204","self":"https://jira.atlassian.com/rest/api/latest/issue/1983204","key":"JRASERVER-76927","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/5","id":"5","description":"All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.","name":"Cannot Reproduce"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q1","whl-fy26q1-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20"],"customfield_11433":"9223372036854775807","customfield_10610":17.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/104635","id":"104635","description":"","name":"9.4.5","archived":false,"released":true,"releaseDate":"2023-03-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/112505","id":"112505","description":"","name":"9.12.24","archived":false,"released":true,"releaseDate":"2025-06-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/108096","id":"108096","description":"","name":"9.16.1","archived":false,"released":true,"releaseDate":"2024-06-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/108792","id":"108792","description":"","name":"9.17.2","archived":false,"released":true,"releaseDate":"2024-07-04"}],"customfield_20934":null,"issuelinks":[{"id":"520657","self":"https://jira.atlassian.com/rest/api/2/issueLink/520657","outwardIssue":{"id":"1049444","key":"JSDSERVER-6041","self":"https://jira.atlassian.com/rest/api/2/issue/1049444","fields":{"summary":"Issues do not appear on My Requests if Customer is an Agent who is denied access by the Issues' Security Level","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"520658","self":"https://jira.atlassian.com/rest/api/2/issueLink/520658","outwardIssue":{"id":"633749","key":"JSDSERVER-4339","self":"https://jira.atlassian.com/rest/api/2/issue/633749","fields":{"summary":"\"Requests\" count on the top right of the Customer Portal is incorrect","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To 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and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/71805","id":"71805","name":"JQL Search","description":"Issues related only to JQL searching; for other JQL topics (such as parsing or new functions) use the general ‘JQL’ 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Issue Summary\r\n\r\nJSM Agents might not see all expected requests when doing a JQL search where they are the reporter if requests have an issue security level without the Reporter role added. This appears to be intermittent and possibly caused by caching issues/automations.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Create a Service Management project\r\n # Create an issue security scheme and an issue security level.\r\n # Set up an Automation rule to set the security level on issue create\r\n # Add *Service project customer - portal access* to this security level, but do not add any role which would allow the Agent to see the issue in Jira.\r\n # As an Agent, create some requests from the Customer portal\r\n # View the My Requests in the Customer portal\r\n\r\nh3. Expected Results\r\n\r\nAgent should be able to see all requests they created via Customer portal and not see them within Jira search.\r\nh3. Actual Results\r\n\r\nSometimes, these requests are not visible on the My requests/All requests page.\r\n\r\nThere's no error anywhere in the UI or logs, the requests are just not visible but they can be accessed via the direct URL, which indicates that there's no permission issue with at least viewing the request.\r\n\r\nModifying the security levels in any way seems to show the issues temporarily.\r\nh3. Workaround\r\n\r\nAdd Reporter to the security level","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3xzd3:","customfield_14734":"1|i3xzjj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3wtd0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3xzjb:","customfield_12830":null,"customfield_10401":null,"summary":"Sometimes some agents do not see all expected requests in the customer portal if requests have an issue security level without the Reporter role added","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1930375","self":"https://jira.atlassian.com/rest/api/latest/issue/1930375","key":"JRASERVER-74988","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Setup a Jira SW or SM instance with 4GB of Heap\r\n # Create 140 Issues with 30,000,000 characters in each of their Description fields\r\n # Run the Integrity Checker through Jira's UI\r\n\r\nh3. Expected Results\r\n\r\nThe Integrity Checker would finish and report no issues to be fixed.\r\nh3. Actual Results\r\n\r\nJira will run into an OutOfMemoryError or enter consecutive Full GC cycles.\r\n\r\nIf a Heap dump's generated, we'll see the Integrity Checker HTTP thread retaining the most Heap:\r\n\r\n!image-2023-03-17-12-00-48-090.png|width=371,height=178,border=1!\r\n_Example of a ~10GB Heap instance with over 75% retained by the Integrity Checker Thread alone._\r\n\r\n!image-2023-03-17-11-53-39-860.png|width=373,height=212,border=1!\r\n_Example of how a single issue with 30 million characters in the Description can retain so much memory._\r\n\r\nh3. Workaround\r\n\r\nYou may try running some equivalent queries directly on the DB to bypass loading data into the application:\r\n[SQL equivalents for Jira server's workflow integrity checks|https://confluence.atlassian.com/pages/viewpage.action?pageId=658179102]","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3p5in:","customfield_14734":"1|i3p5p3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3o210:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3p5ov:","customfield_12830":null,"customfield_10401":null,"summary":"Jira's Integrity Checker can cause OutOfMemoryError or Full GC cycles when Issues have too much data in the Description","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1002064","self":"https://jira.atlassian.com/rest/api/latest/issue/1002064","key":"JRASERVER-67669","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/109301","id":"109301","description":"","name":"10.3.0","archived":false,"released":true,"releaseDate":"2024-12-05"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":65.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/79717","id":"79717","description":"","name":"7.6.7","archived":false,"released":true,"releaseDate":"2018-07-12"},{"self":"https://jira.atlassian.com/rest/api/2/version/79900","id":"79900","description":"","name":"7.7.5","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/79812","id":"79812","description":"","name":"7.8.5","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/79800","id":"79800","description":"","name":"7.9.3","archived":true,"released":false},{"self":"https://jira.atlassian.com/rest/api/2/version/79901","id":"79901","description":"","name":"7.11.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/91290","id":"91290","name":"8.5.4","archived":false,"released":true,"releaseDate":"2020-03-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/97811","id":"97811","description":"","name":"8.20.2","archived":false,"released":true,"releaseDate":"2021-11-16"}],"customfield_20934":null,"issuelinks":[{"id":"371632","self":"https://jira.atlassian.com/rest/api/2/issueLink/371632","outwardIssue":{"id":"799380","key":"JRASERVER-65246","self":"https://jira.atlassian.com/rest/api/2/issue/799380","fields":{"summary":"Plugin caches in Data Center throw ClassNotFoundException on invalidation if custom classes are used as keys","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aea6bfd9e5b3","name":"aea6bfd9e5b3","key":"JIRAUSER9895493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9895493&avatarId=11046984","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9895493&avatarId=11046984","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9895493&avatarId=11046984","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9895493&avatarId=11046984"},"displayName":"Bartosz Radaczyński","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":8.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pczuj","name":"pczuj","key":"pczuj","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pczuj&avatarId=10058299","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pczuj&avatarId=10058299","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pczuj&avatarId=10058299","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pczuj&avatarId=10058299"},"displayName":"Przemyslaw Czuj","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pczuj","name":"pczuj","key":"pczuj","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pczuj&avatarId=10058299","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pczuj&avatarId=10058299","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pczuj&avatarId=10058299","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pczuj&avatarId=10058299"},"displayName":"Przemyslaw Czuj","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67669/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-12-05T10:59:07.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67669/watchers","watchCount":29,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-07-26T15:58:55.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzhdsv:","updated":"2026-08-20T18:42:46.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":" h3. Summary\r\n\r\n{{NotSerializableException}} can be seen in log when loading [external gadget|https://confluence.atlassian.com/adminjiraserver076/adding-a-gadget-to-the-directory-945110939.html#Addingagadgettothedirectory-AddingaGadgetthatisNotaPlugin]. Encountering this is considered harmless.\r\n\r\nh3. Steps to reproduce\r\n # Setup Jira DC with enables async caches ([jira.cache.replication.localq.disabled|https://docs.atlassian.com/software/jira/docs/api/7.6.7/com/atlassian/jira/cluster/distribution/localq/LocalQConfig.html#LOCALQ_REPLICATION_DISABLED] property set to false as [Java property|https://confluence.atlassian.com/adminjiraserver076/setting-properties-and-options-on-startup-945111794.html])\r\n # Create new dashboard\r\n # Open \"Add gadget\" window and go to \"Manage gadgets\" administration panel\r\n # Under \"Gadgets\" tab paste link to some external gadget xml (e.g. [https://www.komoroske.com/sudoku/sudoku.xml])\r\n # Click \"Add gadget\" button\r\n # Go back to dashboard and add the external gadget.\r\n # After loading it wait 5 minutes for gadget cache entry to expire.\r\n # Access the dashboard with external gadget.\r\n\r\nh4. Expected result\r\n\r\nNo problems logged\r\nh4. Actual result\r\n\r\nException is logged\r\n{code:java}\r\n2018-07-26 15:38:17,478 http-nio-8080-exec-4 ERROR admin 929x452x1 u9hvni 62.87.203.114,10.0.0.158 /secure/Dashboard.jspa [c.a.j.c.distribution.localq.LocalQCacheManager] Critical state of local cache replication queue - cannot add: LocalQCacheOp{cacheName='com.atlassian.gadgets.renderer.internal.cache.gadgetSpecs', action=REMOVE, key=com.atlassian.jira.cache.ehcache.customserialization.CustomSerializedValue@f2dd38a0, value=null, creationTimeInMillis=1532619473154} to queue: [queueId=queue_node0_2_6466f056d2e2a8e6eeea9e6bf34735ff, queuePath=/home/ubuntu/jirahome/localq/queue_node0_2_6466f056d2e2a8e6eeea9e6bf34735ff], error: Failed to add entry.\r\ncom.squareup.tape.FileException: Failed to add entry.\r\n\tat com.squareup.tape.FileObjectQueue.add(FileObjectQueue.java:49)\r\n\tat com.atlassian.jira.cluster.distribution.localq.tape.TapeLocalQCacheOpQueue.add(TapeLocalQCacheOpQueue.java:151)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpQueueWithStats.add(LocalQCacheOpQueueWithStats.java:115)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheManager.addToQueue(LocalQCacheManager.java:344)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheManager.addToAllQueues(LocalQCacheManager.java:328)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheReplicator.replicateToQueue(LocalQCacheReplicator.java:85)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheReplicator.replicateRemovalNotification(LocalQCacheReplicator.java:71)\r\n\tat com.atlassian.jira.cluster.cache.ehcache.AbstractJiraCacheReplicator.notifyElementUpdated(AbstractJiraCacheReplicator.java:116)\r\n\tat net.sf.ehcache.event.RegisteredEventListeners.internalNotifyElementUpdated(RegisteredEventListeners.java:228)\r\n\tat net.sf.ehcache.event.RegisteredEventListeners.notifyElementUpdated(RegisteredEventListeners.java:206)\r\n\tat net.sf.ehcache.Cache.notifyPutInternalListeners(Cache.java:1646)\r\n\tat net.sf.ehcache.Cache.putInternal(Cache.java:1618)\r\n\tat net.sf.ehcache.Cache.put(Cache.java:1543)\r\n\tat net.sf.ehcache.Cache.put(Cache.java:1508)\r\n\tat com.atlassian.cache.ehcache.DelegatingCache.put(DelegatingCache.java:93)\r\n\tat com.atlassian.jira.cache.DeferredReplicationCache.lambda$put$0(DeferredReplicationCache.java:60)\r\n\tat com.atlassian.jira.cluster.cache.ehcache.BlockingParallelCacheReplicator.runDeferred(BlockingParallelCacheReplicator.java:172)\r\n\tat com.atlassian.jira.cache.DeferredReplicationCache.put(DeferredReplicationCache.java:59)\r\n\tat com.atlassian.gadgets.renderer.internal.cache.AtlassianCache.addElement(AtlassianCache.java:22)\r\n\tat org.apache.shindig.common.cache.SoftExpiringCache.addElement(SoftExpiringCache.java:89)\r\n\tat org.apache.shindig.gadgets.DefaultGadgetSpecFactory.fetchObjectAndCache(DefaultGadgetSpecFactory.java:137)\r\n\tat org.apache.shindig.gadgets.DefaultGadgetSpecFactory.getGadgetSpec(DefaultGadgetSpecFactory.java:91)\r\n\tat com.atlassian.gadgets.renderer.internal.local.LocalGadgetSpecFactory.getGadgetSpec(LocalGadgetSpecFactory.java:80)\r\n\tat com.atlassian.gadgets.renderer.internal.local.LocalGadgetSpecFactory.getGadgetSpec(LocalGadgetSpecFactory.java:59)\r\n\tat com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:128)\r\n\tat com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:83)\r\n\t... 2 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)\r\n\tat com.sun.proxy.$Proxy1774.getGadgetSpec(Unknown Source)\r\n\tat com.atlassian.gadgets.embedded.internal.GadgetUrlBuilder.buildUserPrefsParams(GadgetUrlBuilder.java:98)\r\n\tat com.atlassian.gadgets.embedded.internal.GadgetUrlBuilder.build(GadgetUrlBuilder.java:86)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)\r\n\tat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)\r\n\tat com.sun.proxy.$Proxy1797.build(Unknown Source)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RenderedGadgetUriProviderImpl.getRenderedGadgetUri(RenderedGadgetUriProviderImpl.java:33)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.GadgetUrlContainer.(GadgetUrlContainer.java:36)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.gadgetUrlsForGadget(RepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createGadgetRepresentation(RepresentationFactoryImpl.java:73)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl$1$1.apply(RepresentationFactoryImpl.java:54)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl$1$1.apply(RepresentationFactoryImpl.java:51)\r\n\tat com.google.common.collect.Iterators$8.transform(Iterators.java:799)\r\n\tat com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)\r\n\tat com.google.common.collect.Iterators$7.computeNext(Iterators.java:651)\r\n\tat com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)\r\n\tat com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)\r\n\tat com.google.common.collect.Iterators$7.computeNext(Iterators.java:650)\r\n\tat com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)\r\n\tat com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)\r\n\tat com.google.common.collect.TransformedIterator.hasNext(TransformedIterator.java:43)\r\n\tat com.google.common.collect.Iterators$5.hasNext(Iterators.java:547)\r\n\tat com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:268)\r\n\tat com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:226)\r\n\tat com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createDashboardRepresentation(RepresentationFactoryImpl.java:48)\r\n\tat com.atlassian.gadgets.dashboard.internal.velocity.DashboardEmbedder.dashboardToJsonObject(DashboardEmbedder.java:47)\r\n\tat com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.getLayoutsJson(DashboardView.java:158)\r\n\tat com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.writeTo(DashboardView.java:77)\r\n\tat com.atlassian.jira.web.action.Dashboard.getDashboardHtml(Dashboard.java:235)\r\n\tat com.atlassian.jira.web.action.Dashboard.getContextParams(Dashboard.java:616)\r\n\t... 2 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\t... 3 filtered\r\n\tat org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:527)\r\n\t... 7 filtered\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:729)\r\n\t... 48 filtered\r\n\tat com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)\r\n\t... 12 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 70 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 39 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 20 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 23 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\nCaused by: java.io.NotSerializableException: org.apache.shindig.common.uri.Uri\r\n\tat java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1184)\r\n\tat java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:348)\r\n\tat com.atlassian.jira.cache.ehcache.customserialization.CustomSerializedValue.writeObject(CustomSerializedValue.java:51)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\r\n\tat sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat java.io.ObjectStreamClass.invokeWriteObject(ObjectStreamClass.java:1028)\r\n\tat java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java:1496)\r\n\tat java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java:1432)\r\n\tat java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1178)\r\n\tat java.io.ObjectOutputStream.defaultWriteFields(ObjectOutputStream.java:1548)\r\n\tat java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java:1509)\r\n\tat java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java:1432)\r\n\tat java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1178)\r\n\tat java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:348)\r\n\tat com.atlassian.jira.cluster.distribution.localq.tape.TapeLocalQCacheOpConverter.toStream(TapeLocalQCacheOpConverter.java:33)\r\n\tat com.atlassian.jira.cluster.distribution.localq.tape.TapeLocalQCacheOpConverter.toStream(TapeLocalQCacheOpConverter.java:16)\r\n\tat com.squareup.tape.FileObjectQueue.add(FileObjectQueue.java:45)\r\n\t... 362 more\r\n{code}\r\nh3. Notes\r\n\r\nThe exception log entry is a regression introduced in 7.6.7 and 7.11.0, however it didn't change previous functional behaviour. Before same thing could be seen as WARN log enrty:\r\n{code:java}\r\n2018-07-26 13:10:43,118 http-nio-8080-exec-8 WARN admin 790x419x1 img4x3 62.87.203.114,10.0.0.249 /secure/Dashboard.jspa [c.a.j.c.cache.ehcache.AbstractJiraCacheReplicator] Key https://www.komoroske.com/sudoku/sudoku.xml is not Serializable and update cannot be replicated. Cache: com.atlassian.gadgets.renderer.internal.cache.gadgetSpecs{code}\r\n(i) *It is important to note that the exception can be ignored as it is meant to be a warning only . *\r\n\r\nh4. Diagnostic steps\r\nThe external gadgets can be identified exist in Jira by checking the \r\n* {{/plugins/servlet/gadgets/admin}} page as Jira Administrator\r\n* Query the database for {{select * from externalgadget;}}\r\n\r\nDeleted external gadgets or those that are available from Application links can cause this as well. To check:\r\n* Query the database for {{select * from portletconfiguration where gadget_xml like '%http%';}}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzhe2n:","customfield_14734":"1|hzhdtr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzhhrz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzhdtr:","customfield_12830":null,"customfield_10401":null,"summary":"\"Failed to add entry\" when loading external gadget ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1508229","self":"https://jira.atlassian.com/rest/api/latest/issue/1508229","key":"JRASERVER-70822","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.09,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["basm","monsters","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":21.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/79095","id":"79095","description":"","name":"7.9.2","archived":false,"released":true,"releaseDate":"2018-05-09"},{"self":"https://jira.atlassian.com/rest/api/2/version/100697","id":"100697","description":"","name":"8.20.10","archived":false,"released":true,"releaseDate":"2022-06-21"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13490","id":"13490","name":"Application Links"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmarchionni%40atlassian.com","name":"tmarchionni@atlassian.com","key":"tmarchionni@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmarchionni%40atlassian.com&avatarId=6020715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmarchionni%40atlassian.com&avatarId=6020715"},"displayName":"Tiziana Marchionni","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmarchionni%40atlassian.com","name":"tmarchionni@atlassian.com","key":"tmarchionni@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmarchionni%40atlassian.com&avatarId=6020715","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmarchionni%40atlassian.com&avatarId=6020715","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmarchionni%40atlassian.com&avatarId=6020715"},"displayName":"Tiziana Marchionni","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70822/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70822/watchers","watchCount":20,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-03-25T12:47:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1qjpj:","updated":"2026-08-20T18:42:45.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nusers are shown as logged in (*into Jira*) if they are *watching a confluence space* and a new confluence page with the Jira Issue/Filter macro or the Jira Charts macro is added.\r\n\r\nEverytime a linked application pulls data from JIRA for a user, it will use an OAuth connection towards JIRA to verify if the user has the correct permissions and credentials to view the specified data. This could be a macro within Confluence, but also a linked JIRA issue.\r\n\r\nWhen showing any content to a user, Jira checks the permission of the user viewing the page as otherwise, it could end up in a security issue.\r\nh3. Steps to Reproduce\r\n # make sure that Jira and Confluence share the same *userbase*\r\n # create an *Oauth application link* between Jira and Confluence.\r\n # create a *space* in Confluence\r\n # add some users as *watchers* of the newly created space\r\n # with a different user, create a new page under the newly created space and either insert in the page the *Jira Issue/Filters macro* or the *Jira Charts macro*.\r\n # observe into *Jira access logs* into the Jira Web UI user management that the users watching the space in Confluence are shown as logged in Jira even if they didn't logged in Jira.\r\n\r\nThis behaviour has been tested with *Jira 7.9.2* and *Confluence 6.14.3*.\r\nh3. Expected Results\r\nUsers should not login into Jira.\r\n\r\nh3. Actual Results\r\nUsers *watching the space* are marked as logged in Jira.\r\n\r\nh3. Workaround\r\n\r\nThe only workaround that I found consist into removing the *Confluence application access group* to the users which we don't want to see as logged in Jira.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1qjkn:","customfield_14734":"1|i1qjqn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1qalb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1qjqf:","customfield_12830":null,"customfield_10401":null,"summary":"Users are shown as logged in if they are watching a confluence space and a new confluence page with the Jira macro or the Jira Charts macro is added","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":"2020-06-24","customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1019882","self":"https://jira.atlassian.com/rest/api/latest/issue/1019882","key":"JRASERVER-67825","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/5","id":"5","description":"All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.","name":"Cannot Reproduce"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.06,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server","kaap294","mail","triaged","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q3"],"customfield_11433":"9223372036854775807","customfield_10610":49.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/75171","id":"75171","description":"","name":"7.6.0","archived":false,"released":true,"releaseDate":"2017-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/78108","id":"78108","description":"","name":"7.8.1","archived":false,"released":true,"releaseDate":"2018-03-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/78107","id":"78107","description":"","name":"7.9.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/78803","id":"78803","description":"","name":"7.10.0","archived":false,"released":true,"releaseDate":"2018-05-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/84191","id":"84191","description":"","name":"8.1.0","archived":false,"released":true,"releaseDate":"2019-04-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/91909","id":"91909","description":"","name":"8.10.0","archived":false,"released":true,"releaseDate":"2020-06-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/108025","id":"108025","description":"","name":"9.17.0","archived":false,"released":true,"releaseDate":"2024-06-19"}],"customfield_20934":null,"issuelinks":[{"id":"373295","self":"https://jira.atlassian.com/rest/api/2/issueLink/373295","outwardIssue":{"id":"177529","key":"JRASERVER-27644","self":"https://jira.atlassian.com/rest/api/2/issue/177529","fields":{"summary":"Outgoing mail: Read timed out results in duplicate notifications","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10030","name":"Cloners","inward":"was cloned as","outward":"is cloned from","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10030"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.mail\\.server\\.impl\\.SMTPMailServerImpl\\.send.SMTPMailServerImpl\\.java:\\d*.","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=acardino","name":"acardino","key":"acardino","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=acardino&avatarId=2965511","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=acardino&avatarId=2965511","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=acardino&avatarId=2965511","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=acardino&avatarId=2965511"},"displayName":"Anna 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seems to be observed in the recent JIRA versions. \r\n\r\n+Original Description+\r\nEmails end up in error queue. Users receives multiple endless notifications until error queue is purged. Email is sent but JIRA does not believe it was. Outbound mail log shows:\r\n\r\n{code}\r\n2012-03-23 14:24:33,050 ERROR [FHP-MAIL-BLD] Sending mailitem To='xxx@company.com' Subject='(HLP-18617) Account disabled' From='null' FromName='XXX (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='xxx@company.com' Subject='(HLP-18617) Account disabled' From='null' FromName='XXX (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null'\r\ncom.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;\r\n nested exception is:\r\n java.net.SocketTimeoutException: Read timed out\r\n at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:183)\r\n at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38)\r\n at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)\r\n at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)\r\n at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)\r\n at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)\r\n at org.quartz.core.JobRunShell.run(JobRunShell.java:195)\r\n at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)\r\n at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)\r\nCaused by: javax.mail.MessagingException: Exception reading response;\r\n nested exception is:\r\n java.net.SocketTimeoutException: Read timed out\r\n at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2153)\r\n at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:1186)\r\n at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:162)\r\n ... 8 more\r\nCaused by: java.net.SocketTimeoutException: Read timed out\r\n at java.net.SocketInputStream.socketRead0(Native Method)\r\n at java.net.SocketInputStream.read(Unknown Source)\r\n at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:110)\r\n at java.io.BufferedInputStream.fill(Unknown Source)\r\n at java.io.BufferedInputStream.read(Unknown Source)\r\n at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:89)\r\n at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:2131)\r\n ... 10 more\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzjzqn:","customfield_14734":"1|hzjzhj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzk2xb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzjzhj:","customfield_12830":null,"customfield_10401":null,"summary":"Outgoing mail: Read timed out results in duplicate notifications","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Standalone Linux JRE 1.6.0_26-b03 (included with JIRA)\r\nEmail server is Exchange 2010 SP2","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1746712","self":"https://jira.atlassian.com/rest/api/latest/issue/1746712","key":"JRASERVER-72297","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nwhenever there are plugin-related changes (like updating the plugin, enabling/disabling the plugin, install a new plugin) we see that the CDN cache is broken, and hence the page layout displayed on Jira UI is all distorted and broken. \r\n\r\nAfter invalidating the cache on the CDN front, things are working fine again. \r\n\r\nh3. Steps to Reproduce\r\nN/A\r\n\r\nh3. Expected Results\r\nWe don't refer to the old CDN cache. A new cache should be referred and the old one should be manually invalidated. \r\n\r\nh3. Actual Results\r\n page layout displayed on Jira UI is all distorted and broken. \r\nNo exceptions in the logs. \r\n\r\nh3. Workaround\r\nManually invalidating the cache on the CDN front resolves the problem.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2v1bb:","customfield_14734":"1|i2v1hr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2uh87:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2v1hj:","customfield_12830":null,"customfield_10401":null,"summary":"Upgrading a plugin makes CDN cache unusable and has to be manually 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to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=klopacinski","name":"klopacinski","key":"klopacinski","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=klopacinski&avatarId=5754900","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=klopacinski&avatarId=5754900","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=klopacinski&avatarId=5754900","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=klopacinski&avatarId=5754900"},"displayName":"Karol Lopacinski","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":46.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=astegani","name":"astegani","key":"astegani","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=astegani&avatarId=5814574","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=astegani&avatarId=5814574","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=astegani&avatarId=5814574","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=astegani&avatarId=5814574"},"displayName":"Alex Stegani","active":true,"timeZone":"America/Fortaleza"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=astegani","name":"astegani","key":"astegani","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=astegani&avatarId=5814574","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=astegani&avatarId=5814574","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=astegani&avatarId=5814574","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=astegani&avatarId=5814574"},"displayName":"Alex Stegani","active":true,"timeZone":"America/Fortaleza"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74514/votes","votes":36,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-03-12T10:51:33.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74514/watchers","watchCount":53,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-11-10T19:04:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3k9wn:","updated":"2026-08-20T18:42:41.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n\r\nReproduced on a customer environment but not able to replicate locally\r\n\r\nAn index copy is requested:\r\n{noformat}\r\n2022-10-25 10:51:55,405-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.j.index.ha.DefaultIndexCopyService] Received message: \"Index Backed Up\" - notification that node: node2 created an index snapshot which can be restored on current node: node1\r\n2022-10-25 10:51:55,406-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.j.index.ha.DefaultIndexCopyService] Index restore started. Total 6882913 issues on instance before loading Snapshot file: IndexSnapshot_118402.tar.sz\r\n{noformat}\r\nThe index restoration starts in node node1. Lock file is created and the path to it is put into LOCK_HELD Set.\r\n{noformat}\r\n2022-10-25 10:53:43,583-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.j.index.ha.DefaultIndexRecoveryManager] [INDEX-FIXER] Restoring index with 6887494 issues\r\n2022-10-25 10:53:43,586-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.j.index.ha.DefaultIndexRecoveryManager] [INDEX-FIXER] Restoring search indexes - 1% complete... [INDEX-FIXER] Replacing indexes\r\n2022-10-25 10:53:43,586-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.j.index.ha.DefaultIndexRecoveryManager] [INDEX-FIXER] Starting the index restore process by replacing existing indexes. For this, we're holding the 'stop-the-world' index lock.\r\n{noformat}\r\nIf something happens to the write.lock file (i.e. file is missing), a _NoSuchFileException_ error will be visible in the logs:\r\n{code:java}\r\n2022-10-25 10:53:52,109-0400 ClusterMessageHandlerServiceThread:thread-1 INFO anonymous [c.a.jira.index.WriterWrapper] Closing index writer with non-existing file. Ignoring: /jirahome/caches/indexesV1/entities/searchrequest/write.lock\r\njava.nio.file.NoSuchFileException: /jirahome/caches/indexesV1/entities/searchrequest/write.lock\r\n{code}\r\nThe index restore process won't end successfully because of this error. Jira didn't release the lock and, because of that, there were errors with the failure to obtain this lock.\r\n\r\nNext the _LockObtainFailedException_ failure will be visible in the logs \"Lock held by this virtual machine\"\r\n{noformat}\r\n2022-10-25 10:53:52,144-0400 ClusterMessageHandlerServiceThread:thread-1 ERROR anonymous [c.a.jira.cluster.OfBizMessageHandlerService] There was a problem handling a cluster message\r\ncom.atlassian.jira.util.RuntimeIOException: org.apache.lucene.store.LockObtainFailedException: Lock held by this virtual machine: /jirahome/caches/indexesV1/entities/searchrequest/write.lock\r\n\tat com.atlassian.jira.index.DefaultIndexEngine.clean(DefaultIndexEngine.java:143)\r\n\tat com.atlassian.jira.index.DefaultManager.deleteIndexDirectory(DefaultManager.java:40)\r\n\tat com.atlassian.jira.sharing.index.DefaultSharedEntityIndexer.recreate(DefaultSharedEntityIndexer.java:243)\r\n\tat com.atlassian.jira.sharing.index.DefaultSharedEntityIndexManager.reIndexAll(DefaultSharedEntityIndexManager.java:92)\r\n\tat com.atlassian.jira.sharing.index.DefaultSharedEntityIndexManager.reIndexAll(DefaultSharedEntityIndexManager.java:83)\r\n\tat com.atlassian.jira.index.ha.DefaultIndexRecoveryManager.recoverIndexFromBackup(DefaultIndexRecoveryManager.java:194)\r\n\tat com.atlassian.jira.index.ha.DefaultIndexCopyService$MessageConsumer.restoreIndex(DefaultIndexCopyService.java:165)\r\n\tat com.atlassian.jira.index.ha.DefaultIndexCopyService$MessageConsumer.receive(DefaultIndexCopyService.java:191)\r\n\tat com.atlassian.jira.cluster.OfBizMessageHandlerService.sendLocalFromNode(OfBizMessageHandlerService.java:214)\r\n\tat com.atlassian.jira.cluster.OfBizMessageHandlerService.tryHandleMessage(OfBizMessageHandlerService.java:140)\r\n\tat com.atlassian.jira.cluster.OfBizMessageHandlerService.handleReceivedMessages(OfBizMessageHandlerService.java:124)\r\n\tat com.atlassian.jira.util.thread.JiraThreadLocalUtils.lambda$wrap$1(JiraThreadLocalUtils.java:156)\r\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)\r\n\tat java.base/java.util.concurrent.FutureTask.runAndReset(Unknown Source)\r\n\tat java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\r\n\tat java.base/java.lang.Thread.run(Unknown Source)\r\nCaused by: org.apache.lucene.store.LockObtainFailedException: Lock held by this virtual machine: /jirahome/caches/indexesV1/entities/searchrequest/write.lock\r\n\tat org.apache.lucene.store.NativeFSLockFactory.obtainFSLock(NativeFSLockFactory.java:139)\r\n\tat org.apache.lucene.store.FSLockFactory.obtainLock(FSLockFactory.java:41)\r\n\tat org.apache.lucene.store.BaseDirectory.obtainLock(BaseDirectory.java:45)\r\n\tat org.apache.lucene.index.IndexWriter.(IndexWriter.java:948)\r\n\tat com.atlassian.jira.index.MonitoringIndexWriter.(MonitoringIndexWriter.java:43)\r\n\tat com.atlassian.jira.index.DefaultIndexEngine.clean(DefaultIndexEngine.java:141)\r\n{noformat}\r\nh3. Expected Results\r\n\r\nJira to be able to gracefully handle the situation by releasing the lock without a restart.\r\nh3. Actual Results\r\n\r\nIndex replication will fall behind on this node\r\n{noformat}\r\nName: Cluster Index Replication\r\nNodeId: null\r\nIs healthy: false\r\nFailure reason: Index replication for cluster node 'node1' is behind by 4,300 seconds.\r\nSeverity: CRITICAL\r\n{noformat}\r\nh3. Workaround\r\n\r\nRestart the affected node to clear the lock","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3k9rj:","customfield_14734":"1|i3k9xz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3ja1g:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3k9xr:","customfield_12830":null,"customfield_10401":null,"summary":"Jira will experience index replication issue when the write.lock file could not be acquired","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1865118","self":"https://jira.atlassian.com/rest/api/latest/issue/1865118","key":"JRASERVER-73660","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.19,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["delta","deltaUserCache","lts820","server","warranty","whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/95691","id":"95691","description":"","name":"8.19.0","archived":false,"released":true,"releaseDate":"2021-08-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/95692","id":"95692","description":"","name":"8.20.0","archived":false,"released":true,"releaseDate":"2021-10-19"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10125","id":"10125","name":"User Management - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cb173a7ca7c0","name":"cb173a7ca7c0","key":"JIRAUSER5291060","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5291060&avatarId=6212423","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5291060&avatarId=6212423","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5291060&avatarId=6212423","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5291060&avatarId=6212423"},"displayName":"Michał Błajet","active":true,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cb173a7ca7c0","name":"cb173a7ca7c0","key":"JIRAUSER5291060","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5291060&avatarId=6212423","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5291060&avatarId=6212423","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5291060&avatarId=6212423","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5291060&avatarId=6212423"},"displayName":"Michał Błajet","active":true,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73660/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73660/watchers","watchCount":21,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-03-24T12:02:42.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3eixb:","updated":"2026-08-20T18:42:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\n\r\nLogs are flooded with warnings like:\r\n{noformat}\r\n/rest/api/latest/user/assignable/multiProjectSearch [c.a.jira.permission.DefaultIssueUserSearchManager] Requested top N=150 and is greater then max top allowed: 100. Enable trace logging to see stack trace.{noformat}\r\nafter using Assignee drop down in Create Issue screen. \r\nh3. Steps to Reproduce\r\n # Click {{Create}} button at Jira\r\n # Click at {{Assignee}} field to pick a user\r\n\r\nh3. Expected Results\r\n\r\nNo warning logs.\r\nh3. Actual Results\r\n\r\nSuch operation cause warning log.\r\n\r\nThe log message is present in the atlassian-jira.log file:\r\n{noformat}\r\n/rest/api/latest/user/assignable/multiProjectSearch [c.a.jira.permission.DefaultIssueUserSearchManager] Requested top N=150 and is greater then max top allowed: 100. Enable trace logging to see stack trace.\r\n{noformat}\r\nIt isn't always N=150.\r\nh3. Workaround\r\n\r\nLog messages can be reduced by setting log level for\r\n{noformat}\r\ncom.atlassian.jira.permission.DefaultIssueUserSearchManager\r\n{noformat}\r\nto {{ERROR}}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3eis7:","customfield_14734":"1|i3eiyn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3dpsv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3eiyf:","customfield_12830":null,"customfield_10401":null,"summary":"searching for assignable users in Issue Create screen causes a lot of warning logs ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"812028","self":"https://jira.atlassian.com/rest/api/latest/issue/812028","key":"JRASERVER-65494","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2"],"customfield_11433":"9223372036854775807","customfield_10610":32.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/109304","id":"109304","description":"","name":"9.12.15","archived":false,"released":true,"releaseDate":"2024-11-06"}],"customfield_20934":null,"issuelinks":[{"id":"418405","self":"https://jira.atlassian.com/rest/api/2/issueLink/418405","outwardIssue":{"id":"569042","key":"JRASERVER-59681","self":"https://jira.atlassian.com/rest/api/2/issue/569042","fields":{"summary":"Version Picker (multiple versions) incorrectly persists data in JIRA change history","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43414","id":"43414","name":"Backup & Restore (non-migration)"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cmao","name":"cmao","key":"cmao","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=cmao&avatarId=2473728","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=cmao&avatarId=2473728","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=cmao&avatarId=2473728","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=cmao&avatarId=2473728"},"displayName":"Chen Mao","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65494/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65494/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-06-21T13:51:40.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hytkuv:","updated":"2026-08-20T18:42:37.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen a Version custom field is defined in a project and an issue history contains changes of that custom field the project import will fail for this project.\r\nh3. Steps to Reproduce\r\n # Create a new JIRA project (NP) with one version (for example, 1.0.0).\r\n # Create a new Version Picker custom field and associate the field to the project's screen(s).\r\n # Create a new ticket in the project without assigning any value to the custom field.\r\n # Edit the ticket by assigning a new value (1.0.0) to the Veriosn Picket custom field.\r\n # Verify in issue history there is following entry :\r\n !2017-06-21_issue-history.png|thumbnail!\r\n # Create an XML backup of instance.\r\n # Delete the ticket and the version defined in the project NP.\r\n # Try to import the project NP with Project Import.\r\n\r\nh3. Expected Results\r\n\r\nThe project NP get successfully imported.\r\nh3. Actual Results\r\n\r\nError during the import process :\r\n !2017-06-21_import-result.png|thumbnail! \r\n And the below exception is thrown in the JIRA log file:\r\n{noformat}\r\n2017-06-21 16:06:06,289 JiraTaskExectionThread-27 ERROR admin 966x3973x1 lu8l8t 0:0:0:0:0:0:0:1 /secure/admin/ProjectImportSummary.jspa [c.a.j.imports.project.DefaultProjectImportService] An unexpected error occurred while importing the project with key: NP\r\njava.lang.NumberFormatException: For input string: \"[10013]\"\r\n\tat sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)\r\n\tat sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)\r\n\tat java.lang.Double.parseDouble(Double.java:538)\r\n\tat java.lang.Double.(Double.java:608)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getNonDecimalValue(VersionCustomFieldImporter.java:36)\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:26)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:55)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:221)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:169)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:136)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseOfBizBackupXml(DefaultBackupXmlParser.java:41)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.importChangeItemEntities(DefaultProjectImportManager.java:1117)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.doImport(DefaultProjectImportManager.java:663)\r\n\tat com.atlassian.jira.bc.imports.project.DefaultProjectImportService.doImport(DefaultProjectImportService.java:416)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:285)\r\n\tat com.atlassian.jira.web.action.admin.importer.project.ProjectImportSummary$ProjectImportCallable.call(ProjectImportSummary.java:236)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\nh3. Notes\r\n\r\nIn some cases where the export/import is run via ProjectConfigurator, we see this exception:\r\n{code:java|bgColor=#f8f8f8}\r\n2019-03-06 08:03:09,606 JiraTaskExectionThread-154 ERROR usera 481x12515x1 zoxr1n 10.51.121.114 /secure/complete-project-import.jspa [c.a.j.imports.xml.DefaultBackupXmlParser] Unexpected import failure\r\njava.lang.NullPointerException\r\n\tat com.atlassian.jira.imports.project.customfield.VersionCustomFieldImporter.getMappedImportValue(VersionCustomFieldImporter.java:29)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.mapCustomFieldIdList(ChangeItemTransformerImpl.java:73)\r\n\tat com.atlassian.jira.imports.project.transformer.ChangeItemTransformerImpl.transform(ChangeItemTransformerImpl.java:55)\r\n\tat com.atlassian.jira.imports.project.handler.ChangeItemPersisterHandler.handleEntity(ChangeItemPersisterHandler.java:54)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endTopLevelElement(ChainedOfBizSaxHandler.java:221)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:169)\r\n\tat com.atlassian.jira.imports.project.handler.ChainedOfBizSaxHandler.endElement(ChainedOfBizSaxHandler.java:136)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)\r\n\tat org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.XMLParser.parse(Unknown Source)\r\n\tat org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)\r\n\tat org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)\r\n\tat com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser$XmlParser.parseXml(DefaultBackupXmlParser.java:115)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parse(DefaultBackupXmlParser.java:64)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseXml(DefaultBackupXmlParser.java:52)\r\n\tat com.atlassian.jira.imports.xml.DefaultBackupXmlParser.parseOfBizBackupXml(DefaultBackupXmlParser.java:41)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.importChangeItemEntities(DefaultProjectImportManager.java:1117)\r\n\tat com.atlassian.jira.imports.project.DefaultProjectImportManager.doImport(DefaultProjectImportManager.java:663)\r\n\tat com.atlassian.jira.bc.imports.project.DefaultProjectImportService.doImport(DefaultProjectImportService.java:416)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.jiraImportData(JiraDataImporter.java:292)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.importData(JiraDataImporter.java:155)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter$DataImportCallable.call(JiraDataImporter.java:450)\r\n\tat com.awnaba.projectconfigurator.transporter.engine.JiraDataImporter.importDataSynchronously(JiraDataImporter.java:420)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.executeNextPhase(ProjectCompleteImporterImpl.java:330)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.doCompleteImport(ProjectCompleteImporterImpl.java:223)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl.access$0(ProjectCompleteImporterImpl.java:216)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl$CompleteImporterTask.call(ProjectCompleteImporterImpl.java:154)\r\n\tat com.awnaba.projectconfigurator.operationsapi.impl.ProjectCompleteImporterImpl$CompleteImporterTask.call(ProjectCompleteImporterImpl.java:1)\r\n\tat com.awnaba.projectconfigurator.longrunningtasks.TaskHelperImpl$WrappingTask.call(TaskHelperImpl.java:108)\r\n\tat com.awnaba.projectconfigurator.longrunningtasks.TaskHelperImpl$WrappingTask.call(TaskHelperImpl.java:1)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:458)\r\n\tat com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:426)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n\tat com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n\tat java.lang.Thread.run(Thread.java:745)\r\n{code}\r\nh3. Workaround\r\n\r\nModify the relevant {{}} entity in XML backup file by changing the value of {{newvalue}} and/or {{oldvalue}} attribute from {{[*****]}} to {{*****}} (Remove the brackets to make it a valid number).\r\n\r\nIt is also possible to fix the data at the source by deleting all the history items where the version custom field was mapped to a version that doesn't exist anymore. \r\n*Proceed with caution, please backup your data first, Atlassian Support is not responsible for data loss from the result of these queries*\r\n{code}\r\n# replace PROJ with actual project key\r\nDELETE FROM changeitem WHERE id IN (SELECT ci.id FROM changeitem ci INNER JOIN changegroup cg ON ci.groupid=cg.id INNER JOIN jiraissue ji ON cg.issueid=ji.id INNER JOIN project ON ji.project=project.id WHERE (field LIKE '%Version%' OR field IN (SELECT cfname FROM customfield WHERE customfieldtypekey LIKE '%version%')) AND (ci.oldvalue::integer NOT IN (SELECT id::integer FROM projectversion WHERE project=project.id) OR ci.newvalue::integer NOT IN (SELECT id::integer FROM projectversion WHERE project=project.id)) AND project.pkey='PROJ');\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hytlnr:","customfield_14734":"1|hytkvr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyu4l3:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hytkvj:","customfield_12830":null,"customfield_10401":null,"summary":"ChangeItem data of Version custom field cause exception during project import","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"851597","self":"https://jira.atlassian.com/rest/api/latest/issue/851597","key":"JRASERVER-66067","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/108916","id":"108916","description":"","name":"9.12.14","archived":false,"released":true,"releaseDate":"2024-10-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/109298","id":"109298","description":"","name":"10.0.2","archived":false,"released":false,"releaseDate":"2024-09-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/108821","id":"108821","description":"","name":"10.1.1","archived":false,"released":true,"releaseDate":"2024-09-25"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["l1l2","oom","performance","performance-scalability","pse-request","whl-fy24q3","whl-fy24q4","whl-fy25q1"],"customfield_11433":"9223372036854775807","customfield_10610":32.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/75020","id":"75020","description":"","name":"7.2.11","archived":false,"released":true,"releaseDate":"2017-09-26"},{"self":"https://jira.atlassian.com/rest/api/2/version/108095","id":"108095","description":"","name":"9.12.8","archived":false,"released":true,"releaseDate":"2024-06-05"}],"customfield_20934":null,"issuelinks":[{"id":"413563","self":"https://jira.atlassian.com/rest/api/2/issueLink/413563","inwardIssue":{"id":"322467","key":"JRASERVER-37475","self":"https://jira.atlassian.com/rest/api/2/issue/322467","fields":{"summary":"Implementation of certain gadgets may cause performance degradation","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aea6bfd9e5b3","name":"aea6bfd9e5b3","key":"JIRAUSER9895493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9895493&avatarId=11046984","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9895493&avatarId=11046984","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9895493&avatarId=11046984","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9895493&avatarId=11046984"},"displayName":"Bartosz Radaczyński","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":39.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 09 September 2024|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nThank you for reporting this issue. In the last weeks we have been working hard on fixing it.\r\n\r\n*Summary of the problem:*\r\n\r\nThe gadget for two dimensional filter statistics in case of large dimensions was using significant amounts of heap, leading to memory pressure (potentially GC pauses, OOM and the like). The problem was caused by creating large in-memory list of results prior to sending a response to the client. The second cause was allocating excessive amounts of comparator objects.\r\n\r\n*New behaviour after the change:*\r\n\r\nAfter the fix, the data will be sent to the client immediately therefore reducing the memory usage server-side. The excessive allocations have also been fixed. The server-side code should not be using excessive amounts of heap anymore. \r\n\r\n*Status of the fix and Fix Version:*\r\n\r\nThe fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version *10.1.0* and {*}10.0.2{*}.\r\n\r\nWe're actively working on having this fix released on {*}9.12.14{*}, scheduled for {*}2 October 2024{*}. \r\n\r\nBest regards,\r\n\r\nBartosz Radaczyński\r\nJira DC Principal Software Engineer\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ayakovlev%40atlassian.com","name":"ayakovlev@atlassian.com","key":"ayakovlev@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ayakovlev%40atlassian.com&avatarId=6020220","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ayakovlev%40atlassian.com&avatarId=6020220","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ayakovlev%40atlassian.com&avatarId=6020220"},"displayName":"Andriy Yakovlev [Atlassian]","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66067/votes","votes":12,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2024-10-02T09:57:46.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66067/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-09-29T07:22:30.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hyzwe7:","updated":"2026-08-20T18:42:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA Gadget for *Two Dimensional Filter Statistics* may cause high memory pressure in case it was built on a large data set and large dimensions were used. \r\n\r\nh3. Environment\r\n* Large JIRA instance\r\n\r\nh3. Steps to Reproduce\r\n# Create JQL which returns a large data set \r\n# Add *Two Dimensional Filter Statistics* to Dashboard and choose same parameter for X/Y axis. Parameter should have many values: eg Assignee, Versions, etc \r\n !TwoDimensionalFilter_example.png|thumbnail! \r\n# Save gadget\r\n#* If you press +Show more+ you can see more results, which leads to high memory consumption.\r\n\r\nh3. Expected Results\r\nJIRA performs well. If required it will limit the results set. \r\n\r\nh3. Actual Results\r\nJIRA uses large amounts of memory 4GB+ which can lead to OOM.\r\n\r\nh3. Notes\r\nNone\r\n\r\nh3.Workaround\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyzwxr:","customfield_14734":"1|hyzwf3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz0avz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyzwev:","customfield_12830":null,"customfield_10401":null,"summary":"Gadget for Two Dimensional Filter Statistics may cause high memory pressure in case of large dimension ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1986146","self":"https://jira.atlassian.com/rest/api/latest/issue/1986146","key":"JRASERVER-76419","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/110419","id":"110419","description":"","name":"10.6.0","archived":false,"released":true,"releaseDate":"2025-04-23"},{"self":"https://jira.atlassian.com/rest/api/2/version/115197","id":"115197","description":"","name":"10.3.16","archived":false,"released":true,"releaseDate":"2025-12-08"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3"],"customfield_11433":"9223372036854775807","customfield_10610":10.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103300","id":"103300","description":"","name":"8.20.15","archived":false,"released":true,"releaseDate":"2022-11-15"},{"self":"https://jira.atlassian.com/rest/api/2/version/105330","id":"105330","description":"","name":"9.9.1","archived":false,"released":true,"releaseDate":"2023-06-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/111092","id":"111092","description":"","name":"9.12.22","archived":false,"released":true,"releaseDate":"2025-06-03"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13490","id":"13490","name":"Application Links"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a3c7c2a06f95","name":"a3c7c2a06f95","key":"JIRAUSER4996120","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4996120&avatarId=6022283","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4996120&avatarId=6022283","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4996120&avatarId=6022283","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4996120&avatarId=6022283"},"displayName":"Filipi Lima","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 27 March 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nDear Customers,\r\n\r\nThank you for your patience as we've worked on a fix for this bug. We have the fix ready for release, however fix moved from originally planned version 10.5.0 to 10.6.0. Thank you again for your patience, and sorry for inconvenience.\r\n\r\nBest regards\r\n\r\nDominik Wojtasik\r\nSenior Software Engineer, Jira Platform\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a3c7c2a06f95","name":"a3c7c2a06f95","key":"JIRAUSER4996120","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4996120&avatarId=6022283","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4996120&avatarId=6022283","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4996120&avatarId=6022283","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4996120&avatarId=6022283"},"displayName":"Filipi Lima","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76419/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-04-23T07:51:25.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76419/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-10-23T16:28:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3ygn3:","updated":"2026-08-20T18:42:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\n\r\nFor context, Jira will notify the user on other applications such as another linked Jira or Confluence when an update is relevant such as when user is mentioned or when they are a Watcher/Request Participant.\r\n\r\nThis is made possible by the *com.atlassian.mywork.client.service* package which will determine where to send and who to send these notifications. For example, this is what the notification looks like on Confluence:\r\n\r\n  !interapp notification example on Confluence.png|thumbnail! \r\n\r\nThe processing of these notifications is not relevant to the user making the change to justify holding up the HTTP thread while it is performed. On cases where this process is delayed i.e. a network issue the user may be stuck waiting for the notification process to finish before getting the browser session back. If they open a separate tab, the change will be commited before the original session is usable again.\r\nh3. Steps to Reproduce\r\n # Install a vanilla instance of Jira\r\n # Install a vanilla instance of Confluence\r\n # Create an application link between Jira and Confluence\r\n # Create the same two users (user1 and user2) on Jira and Confluence\r\n # {{user1}} creates an issue on Jira and {{user2}} is a watcher on this issue\r\n # {{user1}} adds a comment to this issue\r\n\r\nh3. Expected Results\r\n\r\nOperations related to workbox sending a notification to the other application are taken care outside of the user thread which is not affected by delays on workbox's processing.\r\nh3. Actual Results\r\n\r\nOperations related to workbox are carried out through the Tomcat user thread.\r\nAny delay on this operation is perceived by the user as a performance problem on Jira.\r\n\r\nThe following stack trace is visible on multiple stack traces, lasting several (up to 15 seconds):\r\n{noformat}\r\njava.net.SocketInputStream.socketRead0(java.base@11.0.20/Native Method)\r\njava.net.SocketInputStream.socketRead(java.base@11.0.20/SocketInputStream.java:115)\r\njava.net.SocketInputStream.read(java.base@11.0.20/SocketInputStream.java:168)\r\njava.net.SocketInputStream.read(java.base@11.0.20/SocketInputStream.java:140)\r\nsun.security.ssl.SSLSocketInputRecord.read(java.base@11.0.20/SSLSocketInputRecord.java:484)\r\nsun.security.ssl.SSLSocketInputRecord.readHeader(java.base@11.0.20/SSLSocketInputRecord.java:478)\r\nsun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(java.base@11.0.20/SSLSocketInputRecord.java:70)\r\nsun.security.ssl.SSLSocketImpl.readApplicationRecord(java.base@11.0.20/SSLSocketImpl.java:1334)\r\nsun.security.ssl.SSLSocketImpl$AppInputStream.read(java.base@11.0.20/SSLSocketImpl.java:977)\r\norg.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)\r\norg.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)\r\norg.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:280)\r\norg.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)\r\norg.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)\r\norg.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)\r\norg.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)\r\norg.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:157)\r\norg.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)\r\norg.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)\r\norg.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)\r\norg.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\norg.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\norg.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\norg.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\norg.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\ncom.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:110)\r\ncom.atlassian.sal.core.net.HttpClientRequest.execute(HttpClientRequest.java:84)\r\ncom.atlassian.plugins.rest.module.jersey.JerseyRequest.execute(JerseyRequest.java:125)\r\ncom.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:45)\r\ncom.atlassian.applinks.core.auth.ApplicationLinkAnalyticsRequest.execute(ApplicationLinkAnalyticsRequest.java:172)\r\ncom.atlassian.mywork.client.service.HostServiceImpl$3.apply(HostServiceImpl.java:279)\r\ncom.atlassian.mywork.client.service.HostServiceImpl$3.apply(HostServiceImpl.java:268)\r\ncom.atlassian.fugue.Option.filter(Option.java:301)\r\ncom.atlassian.mywork.client.service.HostServiceImpl.updateHostAvailability(HostServiceImpl.java:182)\r\ncom.atlassian.mywork.client.service.HostServiceImpl.lookupAppLink(HostServiceImpl.java:151)\r\ncom.atlassian.mywork.client.service.HostServiceImpl.getRegisteredHost(HostServiceImpl.java:141)\r\ncom.atlassian.mywork.client.service.ServiceSelectorImpl.isClientAvailable(ServiceSelectorImpl.java:252)\r\ncom.atlassian.mywork.client.service.ServiceSelectorImpl.findEffectiveTarget(ServiceSelectorImpl.java:213)\r\ncom.atlassian.mywork.client.service.ServiceSelectorImpl.getEffectiveTarget(ServiceSelectorImpl.java:205)\r\njdk.internal.reflect.GeneratedMethodAccessor2847.invoke(Unknown Source)\r\njdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(java.base@11.0.20/DelegatingMethodAccessorImpl.java:43)\r\njava.lang.reflect.Method.invoke(java.base@11.0.20/Method.java:566)\r\norg.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)\r\norg.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)\r\norg.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)\r\norg.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\norg.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)\r\norg.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)\r\norg.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\norg.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)\r\norg.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)\r\norg.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\norg.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)\r\norg.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\norg.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)\r\norg.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)\r\norg.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\norg.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)\r\ncom.sun.proxy.$Proxy2626.getEffectiveTarget(Unknown Source)\r\ncom.atlassian.mywork.providers.jira.JiraEventListener.handleEventWithTargetServiceCheck(JiraEventListener.java:167)\r\ncom.atlassian.mywork.providers.jira.JiraEventListener.onIssueEvent(JiraEventListener.java:146)\r\njdk.internal.reflect.GeneratedMethodAccessor2846.invoke(Unknown Source)\r\njdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(java.base@11.0.20/DelegatingMethodAccessorImpl.java:43)\r\njava.lang.reflect.Method.invoke(java.base@11.0.20/Method.java:566)\r\ncom.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)\r\ncom.atlassian.diagnostics.internal.platform.monitor.event.EventSystemMonitor.invokeMonitored(EventSystemMonitor.java:105)\r\ncom.atlassian.diagnostics.internal.platform.monitor.event.MonitoredListenerInvoker.invoke(MonitoredListenerInvoker.java:38)\r\ncom.atlassian.event.internal.ComparableListenerInvoker.invoke(ComparableListenerInvoker.java:48)\r\ncom.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)\r\ncom.atlassian.event.internal.AsynchronousAbleEventDispatcher$$Lambda$929/0x00007f66e18af840.run(Unknown Source)\r\ncom.atlassian.event.internal.AsynchronousAbleEventDispatcher$$Lambda$339/0x00007f672b5bb4c8.execute(Unknown Source)\r\ncom.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)\r\ncom.atlassian.diagnostics.internal.platform.monitor.event.MonitoredEventDispatcher.dispatch(MonitoredEventDispatcher.java:36)\r\ncom.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:114)\r\ncom.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:40)\r\ncom.atlassian.jira.event.issue.DefaultIssueEventManager.publishEventIfNotificationsAreEnabled(DefaultIssueEventManager.java:180)\r\ncom.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:162)\r\ncom.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:204)\r\ncom.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:121)\r\ncom.atlassian.jira.issue.util.DefaultIssueUpdater.storeModifiedFields(DefaultIssueUpdater.java:158)\r\ncom.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:94)\r\ncom.atlassian.jira.issue.util.DefaultIssueUpdater.doUpdate(DefaultIssueUpdater.java:68)\r\ncom.atlassian.jira.issue.managers.DefaultIssueManager.doUpdate(DefaultIssueManager.java:702)\r\ncom.atlassian.jira.issue.managers.DefaultIssueManager.updateIssue(DefaultIssueManager.java:673)\r\ncom.atlassian.jira.issue.managers.RequestCachingIssueManager.updateIssue(RequestCachingIssueManager.java:222)\r\ncom.atlassian.jira.bc.issue.DefaultIssueService.update(DefaultIssueService.java:371)\r\ncom.atlassian.jira.bc.issue.DefaultIssueService.update(DefaultIssueService.java:344)\r\njdk.internal.reflect.GeneratedMethodAccessor3356.invoke(Unknown Source)\r\n{noformat}\r\nOn a customer case, we were able to detect the stack trace above holding the threads as in the picture below (snapshots takes 3 seconds apart):\r\n\r\n !http threads waiting on notifications to be sent.png|thumbnail! \r\n\r\nh3. Workaround\r\n\r\nThese notifications could be disabled from Jira. This means that no other applications linked to Jira would get this notifications, not only Confluence.\r\n * [Configuring Workbox Notifications|https://confluence.atlassian.com/doc/configuring-workbox-notifications-301663830.html]\r\n\r\n{quote}\r\nh2. Stopping Jira applications from sending notifications to Confluence\r\n\r\nYou may wish to configure Confluence to display its own notifications in its workbox, but prevent notifications from Jira applications from appearing in the workbox, even when JIRA applications and Confluence are linked via application links.\r\n\r\nThe Jira administration interface does not offer a way of disabling notifications sent to Confluence.\r\n\r\n*To stop Jira applications from sending notifications to Confluence:* Disable the following plugins in Jira. (See the [Universal Plugin Manager guide to disabling plugins|https://confluence.atlassian.com/display/UPM/Disabling+and+Enabling+Add-ons].)\r\n * 'Workbox – Common Plugin'\r\n * 'Workbox – Jira Provider Plugin'{quote}\r\n\r\nThe Workbox apps are *System Apps* in Jira, so when searching on the Manage Apps page to disable them, select _System_ or _All apps_ in the dropdown next to the search box.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yghr:","customfield_14734":"1|i3ygo7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3xag4:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3ygnz:","customfield_12830":null,"customfield_10401":null,"summary":"User threads stuck due to delay in inter-app notifications processing in 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fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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may cache wrong value config scheme due to race condition","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"429006","self":"https://jira.atlassian.com/rest/api/2/issueLink/429006","inwardIssue":{"id":"652662","key":"JRASERVER-63501","self":"https://jira.atlassian.com/rest/api/2/issue/652662","fields":{"summary":"Better scaling of Custom Fields and Field Configurations","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"429008","self":"https://jira.atlassian.com/rest/api/2/issueLink/429008","inwardIssue":{"id":"1078241","key":"JRASERVER-68168","self":"https://jira.atlassian.com/rest/api/2/issue/1078241","fields":{"summary":"Make FieldLayoutCache population more efficient in Jira","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=3e387befff2c","name":"3e387befff2c","key":"JIRAUSER5303223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5303223&avatarId=6228863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5303223&avatarId=6228863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5303223&avatarId=6228863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5303223&avatarId=6228863"},"displayName":"Patryk Latkowski","active":true,"timeZone":"Europe/Warsaw"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46110","id":"46110","name":"Data Center - Other"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.jira\\.issue\\.fields\\.config\\.persistence\\.FieldConfigSchemePersisterImpl","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tevans","name":"tevans","key":"tevans","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tevans&avatarId=4930697","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tevans&avatarId=4930697","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tevans&avatarId=4930697","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tevans&avatarId=4930697"},"displayName":"Tim Evans","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tevans","name":"tevans","key":"tevans","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tevans&avatarId=4930697","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tevans&avatarId=4930697","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tevans&avatarId=4930697","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tevans&avatarId=4930697"},"displayName":"Tim Evans","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68647/votes","votes":59,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-03-12T10:51:34.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68647/watchers","watchCount":80,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2019-01-02T20:30:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hztq9j:","updated":"2026-08-20T18:42:32.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Current Behavior\r\n\r\nAfter deleting a custom field, one or more nodes in JIRA Data Center show NullPointerException when searching for issues or when viewing issues.\r\n * NullPointerException may occur on other pages as well.\r\n\r\nExample stacktrace:\r\n{noformat}\r\ncom.atlassian.cache.CacheException: java.lang.NullPointerException\r\n at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:104)\r\n at com.atlassian.jira.cache.DeferredReplicationCache.get(DeferredReplicationCache.java:48)\r\n at com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.getConfigSchemesForCustomField(CachedFieldConfigSchemePersister.java:100)\r\n at com.atlassian.jira.issue.fields.config.manager.FieldConfigSchemeManagerImpl.getConfigSchemesForField(FieldConfigSchemeManagerImpl.java:48)\r\n at com.atlassian.jira.issue.fields.ImmutableCustomField.getConfigurationSchemes(ImmutableCustomField.java:1222)\r\n at com.atlassian.jira.jql.permission.CustomFieldClausePermissionChecker.hasPermissionToUseClause(CustomFieldClausePermissionChecker.java:44)\r\n at com.atlassian.jira.jql.permission.DefaultClausePermissionHandler.hasPermissionToUseClause(DefaultClausePermissionHandler.java:46)\r\n at com.atlassian.jira.issue.search.managers.DefaultSearchHandlerManager.getVisibleClauseHandlers(DefaultSearchHandlerManager.java:186)\r\n at com.atlassian.jira.web.component.jql.DefaultAutoCompleteJsonGenerator.getVisibleFieldNamesJson(DefaultAutoCompleteJsonGenerator.java:70)\r\n...\r\nCaused by: java.lang.NullPointerException\r\n at com.atlassian.jira.issue.fields.config.persistence.FieldConfigSchemePersisterImpl.lambda$getConfigSchemesForCustomField$0(FieldConfigSchemePersisterImpl.java:202)\r\n at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)\r\n at java.util.HashMap$ValueSpliterator.forEachRemaining(HashMap.java:1625)\r\n at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)\r\n at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)\r\n at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)\r\n at com.atlassian.jira.issue.fields.config.persistence.FieldConfigSchemePersisterImpl.getConfigSchemesForCustomField(FieldConfigSchemePersisterImpl.java:205)\r\n at com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.loadSchemesByCustomFieldId(CachedFieldConfigSchemePersister.java:207)\r\n at com.atlassian.cache.ehcache.LoadingCache.getFromLoader(LoadingCache.java:145)\r\n at com.atlassian.cache.ehcache.LoadingCache.loadValueAndReleaseLock(LoadingCache.java:100)\r\n at com.atlassian.cache.ehcache.LoadingCache.get(LoadingCache.java:76)\r\n at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:99)\r\n ... 268 more\r\n{noformat}\r\nh3. Expected Results\r\n\r\nDeleting custom field does not cause errors on any node\r\nh3. Cause\r\n\r\nThe cause is believed to be a race condition where the cache on NPE nodes reference a custom field that no longer exists.\r\nh3. Environment\r\n\r\nJIRA Data Center with two or more nodes\r\nh3. Steps to reproduce\r\n # Set breakpoint in DefaultSearchHandlerManager.java#getVisibleClauseHandlers\r\n ** Line 186, pause thread\r\n # Attempt to add issue link - From an issue, add link then add by searching for issues (so that JQL autocomplete will be retrieved)\r\n ** Breakpoint is it.\r\n # On another node, delete custom field\r\n # On paused node, flush caches\r\n # Mute breakpoints, run\r\n ** Stacktrace in logs, unable to use JQL autocomplete\r\n\r\nh3. Workaround\r\n\r\nNodes showing NullPointerException will need to be restarted or have caches flushed. NullPointerException should not appear after restart.\r\n * Success has been reported when using ScriptRunner to flush caches\r\n ** /plugins/servlet/scriptrunner/admin/builtin/exec/com.onresolve.scriptrunner.canned.jira.admin.JiraClearCaches\r\n * NullPointerException that continues after restart indicates a different problem is occurring","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hztqcf:","customfield_14734":"1|hztqaf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hztrhb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hztqaf:","customfield_12830":null,"customfield_10401":null,"summary":"After successfully deleting custom fields on Jira Data Center some operations may result on NullPointerException on some nodes of the cluster","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"108583","self":"https://jira.atlassian.com/rest/api/latest/issue/108583","key":"JRASERVER-21708","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"388","customfield_11435":"394","customfield_11437":"542","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":4.01,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"70692","customfield_11434":"345","customfield_17933":null,"labels":["affects-server","support-bug-triage","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40"],"customfield_11433":"38086","customfield_10610":29.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/15113","id":"15113","description":"","name":"4.1.1","archived":false,"released":true,"releaseDate":"2010-04-21"},{"self":"https://jira.atlassian.com/rest/api/2/version/32116","id":"32116","description":"This will be the final release in the 5.2.x series.","name":"5.2.11","archived":false,"released":true,"releaseDate":"2013-04-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/38211","id":"38211","name":"6.1.7","archived":false,"released":true,"releaseDate":"2014-01-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/42190","id":"42190","name":"6.2.7","archived":false,"released":true,"releaseDate":"2014-06-11"},{"self":"https://jira.atlassian.com/rest/api/2/version/104390","id":"104390","description":"","name":"9.4.2","archived":false,"released":true,"releaseDate":"2023-01-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/107492","id":"107492","description":"","name":"9.12.5","archived":false,"released":true,"releaseDate":"2024-03-06"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10123","id":"10123","name":"Import / Export [Deprecated]","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com\\.atlassian\\.jira\\.jql\\.parser\\.antlr\\.RuntimeRecognitionException:\\sMismatchedSetException.\\d*!=null.\\s","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jroper","name":"jroper","key":"jroper","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=32"},"displayName":"James Roper [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"29119","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jroper","name":"jroper","key":"jroper","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/360fcbc2986ea7688a610e39f950696d?d=mm&s=32"},"displayName":"James Roper [Atlassian]","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21708/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21708/watchers","watchCount":27,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2010-07-07T07:14:27.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hw9z3r:","updated":"2026-08-20T18:42:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"The following code:\r\n\r\n{code:java}\r\nsearchRequestManager.getAll().foreach(new SharedEntityGroupUpdator(oldName, newName, filterPermissions));\r\n{code}\r\n\r\nis throwing the following exception:\r\n\r\n{noformat}\r\ncom.atlassian.jira.exception.DataAccessException: com.atlassian.jira.jql.parser.JqlParseException:com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.getSearchQueryFromGv(OfBizSearchRequestStore.java:415)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.convertGVToRequest(OfBizSearchRequestStore.java:389)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.access$000(OfBizSearchRequestStore.java:48)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore$1.get(OfBizSearchRequestStore.java:84)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore$1.get(OfBizSearchRequestStore.java:82)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.pullNext(DatabaseIterator.java:69)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.populateNextIfNull(DatabaseIterator.java:78)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterator.hasNext(DatabaseIterator.java:41)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:41)\r\n\tat com.atlassian.jira.util.collect.CloseableIterator$Functions.foreach(CloseableIterator.java:58)\r\n\tat com.atlassian.jira.ofbiz.DatabaseIterable.foreach(DatabaseIterable.java:45)\r\n\tat com.atlassian.jira.util.collect.TransformingEnclosedIterable.foreach(TransformingEnclosedIterable.java:29)\r\n\tat com.atlassian.studio.importer.DefaultStudioImportManager.updateGroupName(DefaultStudioImportManager.java:400)\r\n\tat com.atlassian.studio.importer.DefaultStudioImportManager.postImportStudify(DefaultStudioImportManager.java:298)\r\n\tat com.atlassian.jira.studio.importer.StudioImport.doImport(StudioImport.java:100)\r\n...\r\nCaused by: com.atlassian.jira.jql.parser.JqlParseException: com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseClause(DefaultJqlQueryParser.java:135)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseQuery(DefaultJqlQueryParser.java:37)\r\n\tat sun.reflect.GeneratedMethodAccessor274.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)\r\n\tat java.lang.reflect.Method.invoke(Method.java:592)\r\n\tat com.atlassian.jira.ProxyAdapter$ProxiedComponentInvocationHandler.invoke(ProxyAdapter.java:167)\r\n\tat $Proxy141.parseQuery(Unknown Source)\r\n\tat com.atlassian.jira.issue.search.OfBizSearchRequestStore.getSearchQueryFromGv(OfBizSearchRequestStore.java:410)\r\n\t... 122 more\r\nCaused by: com.atlassian.jira.jql.parser.antlr.RuntimeRecognitionException: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.antlr.LexerErrorHelper.handleError(LexerErrorHelper.java:54)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:121)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:127)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.mERROR_RESERVED(JqlLexer.java:1511)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.mTokens(JqlLexer.java:2207)\r\n\tat org.antlr.runtime.Lexer.nextToken(Lexer.java:84)\r\n\tat org.antlr.runtime.CommonTokenStream.fillBuffer(CommonTokenStream.java:119)\r\n\tat org.antlr.runtime.CommonTokenStream.LT(CommonTokenStream.java:238)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlParser.query(JqlParser.java:191)\r\n\tat com.atlassian.jira.jql.parser.DefaultJqlQueryParser.parseClause(DefaultJqlQueryParser.java:124)\r\n\t... 129 more\r\nCaused by: MismatchedSetException(46!=null)\r\n\tat com.atlassian.jira.jql.parser.antlr.JqlLexer.recover(JqlLexer.java:126)\r\n\t... 136 more\r\n\r\n{noformat}\r\n\r\nIt would appear that one of the filters being loaded has invalid JQL. I don't think this should stop them from being loaded from the database by the {{DatabaseIterable}} though. This error occurred after a fresh JIRA import (that's probably how the corrupt filter got in there), during the Studio import process.\r\n\\\\\r\n\\\\\r\n*Cause*\r\nAn invalid character gets stored into *searchrequest* the database, for example the query is stored like this:\r\n{code}\r\nfixVersion = 3.0\r\n{code}\r\n* this causes problems as JIRA cannot properly parse the 3.0\r\n\r\nInstead, what should be stored is:\r\n{code}\r\nfixVersion = \"3.0\"\r\n{code}\r\n* It is not known how the JQL gets improperly stored into the db","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwepa7:","customfield_14734":"1|hwa02n:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hwph7j:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwgdzb:","customfield_12830":null,"customfield_10401":null,"summary":"JqlParseException thrown by foreach method of DatabaseIterable over all search filters","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"JIRA Studio","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"431114","self":"https://jira.atlassian.com/rest/api/latest/issue/431114","key":"JRASERVER-43469","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/111095","id":"111095","description":"","name":"10.7.0","archived":false,"released":true,"releaseDate":"2025-06-11"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","l1l2","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40"],"customfield_11433":"9223372036854775807","customfield_10610":134.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/51693","id":"51693","name":"6.4.1","archived":false,"released":true,"releaseDate":"2015-03-31"},{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/61406","id":"61406","name":"7.1.2","archived":false,"released":true,"releaseDate":"2016-03-16"},{"self":"https://jira.atlassian.com/rest/api/2/version/64205","id":"64205","description":"7.1.9","name":"7.1.9","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/66026","id":"66026","description":"","name":"7.3.1","archived":false,"released":true,"releaseDate":"2017-02-06"}],"customfield_20934":null,"issuelinks":[{"id":"326320","self":"https://jira.atlassian.com/rest/api/2/issueLink/326320","outwardIssue":{"id":"727571","key":"JRACLOUD-43469","self":"https://jira.atlassian.com/rest/api/2/issue/727571","fields":{"summary":"Integrity Checker trows exception when running complete test","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=399904f8a539","name":"399904f8a539","key":"JIRAUSER5983618","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5983618&avatarId=7013804","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5983618&avatarId=7013804","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5983618&avatarId=7013804","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5983618&avatarId=7013804"},"displayName":"Tripta Kaur","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13032","value":"M","id":"13032","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11941","id":"11941","name":"System Administration - Integrity Checker"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"com.atlassian.jira.appconsistency.integrity.exception.IntegrityException: Error occurred while performing check.","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":12.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dsantos","name":"dsantos","key":"dsantos","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dsantos&avatarId=5753581","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dsantos&avatarId=5753581","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dsantos&avatarId=5753581","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dsantos&avatarId=5753581"},"displayName":"Daniel Santos","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dsantos","name":"dsantos","key":"dsantos","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dsantos&avatarId=5753581","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dsantos&avatarId=5753581","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dsantos&avatarId=5753581","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dsantos&avatarId=5753581"},"displayName":"Daniel Santos","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43469/votes","votes":31,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-06-13T08:38:21.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-43469/watchers","watchCount":48,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-05-20T13:10:19.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxs2sf:","updated":"2026-08-20T18:42:29.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-43469].\r\n{panel}\r\nh3. Symptoms\r\n\r\nWhen using the [Database Integrity Checker|http://confluence.atlassian.com/display/JIRA/Using+the+Database+Integrity+Checker] a stack trace is generated.\r\n\r\nThe following may be found within the {{{}atlassian-jira.log{}}}:\r\n{noformat:bgColor=#f8f8f8}\r\ncom.atlassian.jira.appconsistency.integrity.exception.IntegrityException: Error occurred while performing check.\r\n\tat com.atlassian.jira.appconsistency.integrity.check.WorkflowCurrentStepCheck.doCheck(WorkflowCurrentStepCheck.java:167)\r\n\tat com.atlassian.jira.appconsistency.integrity.check.WorkflowCurrentStepCheck.preview(WorkflowCurrentStepCheck.java:54)\r\n\tat com.atlassian.jira.appconsistency.integrity.IntegrityChecker.preview(IntegrityChecker.java:63)\r\n\tat com.atlassian.jira.appconsistency.integrity.IntegrityChecker.previewWithIds(IntegrityChecker.java:35)\r\n\tat com.atlassian.jira.web.action.admin.IntegrityChecker.doExecute(IntegrityChecker.java:71)\r\n\t...\r\nCaused by: java.lang.NullPointerException\r\n\tat com.atlassian.jira.workflow.DefaultWorkflowSchemeManager.getSchemeForProject(DefaultWorkflowSchemeManager.java:382)\r\n\tat com.atlassian.jira.workflow.DefaultWorkflowSchemeManager.getWorkflowName(DefaultWorkflowSchemeManager.java:350)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflowName(OSWorkflowManager.java:166)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:554)\r\n\tat com.atlassian.jira.appconsistency.integrity.check.WorkflowCurrentStepCheck.doCheck(WorkflowCurrentStepCheck.java:111)\r\n\t...\r\n\r\n{noformat}\r\nh3. Cause\r\n\r\nThis is caused by an issue row in the {{jiraissue}} table that referred to a project id for a Project that no longer exists in the database.\r\nh3. Workaround\r\n # Run the \"Check Issue for Relation 'RelatedOSWorkflowEntry'\" check first;\r\n # Fix any entries that are returned;\r\n # Run the \"Check Issue for Relation 'ParentProject'\" check;\r\n # Fix any entries that are returned;\r\n # At this point the complete test can be run.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxsas7:","customfield_14734":"1|hxs2t3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxur2n:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxs2sv:","customfield_12830":null,"customfield_10401":null,"summary":"Integrity Checker throws exception when running complete test","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1900450","self":"https://jira.atlassian.com/rest/api/latest/issue/1900450","key":"JRASERVER-74484","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.22,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4"],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/101490","id":"101490","description":"","name":"8.22.4","archived":false,"released":true,"releaseDate":"2022-05-17"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43430","id":"43430","name":"Issue - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=df8885b02156","name":"df8885b02156","key":"JIRAUSER5374259","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5374259&avatarId=6317021","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5374259&avatarId=6317021","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5374259&avatarId=6317021","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5374259&avatarId=6317021"},"displayName":"Loc Nguyen","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=df8885b02156","name":"df8885b02156","key":"JIRAUSER5374259","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5374259&avatarId=6317021","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5374259&avatarId=6317021","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5374259&avatarId=6317021","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5374259&avatarId=6317021"},"displayName":"Loc Nguyen","active":false,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74484/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74484/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-11-02T20:40:10.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3k2in:","updated":"2026-08-20T18:42:27.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nWhen having a browser tab opened to a page containing the Issue Collector form and another browser tab opened to an authenticated Jira session and having the user interacting with the authenticated Jira session, the Issue Collector returned the 'XSRF check failed' error upon submission.\r\n\r\nThis is reproducible on Data Center: (yes)\r\nh3. Steps to Reproduce\r\n # Step 1: Embed an Issue Collector form into a page on some domain (domain1.com) and the Issue Collector is pulled for a Jira server with a different domain (domain2.com). Access to both the Issue Collector and Jira over HTTPS.\r\n # Step 2: Open a browser (Chrome/Edge) with two tabs.\r\n # Step 3: In one browser tab, load the page containing the Issue Collector form, fill it out but *do not* submit.\r\n # Step 4: In a different tab (same browser), log into the Jira UI and click on a Jira issue (or any other resources in the UI).\r\n # Step 5: Return to the browser tab containing Issue Collector form and click submit\r\n\r\nh3. Expected Results\r\nThe expected result is that the Issue Collector form would submit successfully\r\n\r\nh3. Actual Results\r\nThe actual result is that the Issue Collector form would return the error \"Oops! Something went wrong...\"\r\n\r\nBelow is the full error shown on the Issue Collector form:\r\n{noformat}\r\nOops! Something went wrong...\r\n\r\nThere was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.\r\n{noformat}\r\n\r\nFrom the Developer Tool, we observe the status code 404 is returned, as well as the error \"XSRF check failed\" in the Response data.\r\n\r\nh3. Workaround\r\n\r\nThe work-around is for the user to avoid switching back and forth between the browser tab containing the Collector form and interacting with the browser tab authenticated into the Jira session.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3k2dj:","customfield_14734":"1|i3k2jz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3j2rg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3k2jr:","customfield_12830":null,"customfield_10401":null,"summary":"Issue Collector returned 'XSRF check failed' if navigated to another authenticated Jira tab","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"481879","self":"https://jira.atlassian.com/rest/api/latest/issue/481879","key":"JRASERVER-45918","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/5","id":"5","description":"All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. 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product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43394","id":"43394","name":"Migration - Server to Server"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":44.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pkirkeby","name":"pkirkeby","key":"pkirkeby","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pkirkeby&avatarId=2477982","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pkirkeby&avatarId=2477982","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pkirkeby&avatarId=2477982","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pkirkeby&avatarId=2477982"},"displayName":"Pelle Kirkeby","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 01 Jul 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}\r\nDear customers,\r\n\r\nThank you for your feedback on this issue.\r\n\r\nAfter a thorough review of past support cases and testing all reported scenarios on the latest Jira version, we were unable to reproduce the described behavior.\r\n\r\nIf you encounter any such issues, we strongly encourage you to open a support case and, if applicable, create a relevant bug ticket detailing the specific circumstances and steps that led to the error. Providing comprehensive information about your environment and detailed reproduction steps will enable us to investigate and resolve your case more efficiently.\r\n\r\nYour input is invaluable in improving Jira. If you experience similar issues on a current Jira version, don’t hesitate to contact Atlassian Support—we’re here to help.\r\n\r\nBest regards,\r\n\r\nMaria Mikolajczak\r\n\r\nJira Dev Team\r\n{panel}","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=pkirkeby","name":"pkirkeby","key":"pkirkeby","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=pkirkeby&avatarId=2477982","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=pkirkeby&avatarId=2477982","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=pkirkeby&avatarId=2477982","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=pkirkeby&avatarId=2477982"},"displayName":"Pelle Kirkeby","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45918/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2025-07-01T10:30:33.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45918/watchers","watchCount":32,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-10-22T14:11:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxylrj:","updated":"2026-08-20T18:42:27.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"XML restore or backup can fail silently. 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Issue Summary\r\n\r\nOne or more mail servers use basic authentication warning displayed incorrectly\r\n\r\nh3. Steps to Reproduce\r\n\r\n # Configure all incoming mail servers in *⚙ > System > Incoming Mail* to use the Oauth 2.0 authentication method\r\n # Configure the outgoing mail server in *⚙ > System > Outgoing Mail* to use the basic authentication method\r\n\r\nh3. Actual Results\r\n\r\nThe incoming mail server page displays a warning that says:\r\n{quote}One or more mail servers use basic authentication. This method is planned to be deprecated by Microsoft and Google. Update the authentication method to OAuth 2.0 for Jira to create issues based on received mail. Learn more\r\n{quote}\r\n!Screenshot 2020-12-08 at 4.38.50 PM.png|thumbnail!\r\nh3. Expected Results\r\n\r\nThe incoming mail server configuration page shouldn't show the warnings as all incoming mailboxes are using OAuth2 authentication.\r\n\r\nh3. Note about this bug\r\n\r\nThe reason why this bug is occurring is because it incorrectly checks the authentication method of all mail servers configured in the Jira application (whether it's an incoming mail server or outgoing mail server), instead of only checking the incoming mail servers.\r\n \r\nh3. 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Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76425/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76425/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-10-24T15:02:16.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3yhgv:","updated":"2026-08-20T18:42:25.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Setup a SW project and add Teams and Target Dates to some Issues\r\n # Export them through a Data Pipeline\r\n # Notice the Roadmaps fields are missing from the export\r\n\r\nh3. Expected Results\r\n\r\nAdvanced Roadmaps fields like Target Dates, Teams and Parent Link would be present in the export.\r\nh3. Actual Results\r\n\r\nAdvanced Roadmaps fields aren't present in the export, as other Issue Property data's missing too.\r\nh3. Workaround\r\nAt the tradeoff of additional fields, an Admin may create Text or Date Fields and populate them with the same data as the Roadmaps fields through Automation Rules or 3rd party apps automations:\r\n* [How to export Advanced Roadmaps fields in Data Pipeline using Automation for Jira|https://confluence.atlassian.com/pages/viewpage.action?pageId=1369441993]\r\n\r\n_(the built-in field-types are exported in the Pipeline)_","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yhbj:","customfield_10651":null,"customfield_14734":"1|i3yhhz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3xb9w:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3yhhr:","customfield_10653":null,"customfield_10401":null,"summary":"Data Pipeline doesn't export Advanced Roadmaps fields","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1875116","self":"https://jira.atlassian.com/rest/api/latest/issue/1875116","key":"JRASERVER-73830","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.2,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy27q1","whl-fy27q1-20"],"customfield_11433":"9223372036854775807","customfield_10610":29.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/99493","id":"99493","description":"","name":"8.20.7","archived":false,"released":true,"releaseDate":"2022-03-15"}],"customfield_20934":null,"issuelinks":[{"id":"470281","self":"https://jira.atlassian.com/rest/api/2/issueLink/470281","outwardIssue":{"id":"1875930","key":"JRASERVER-73869","self":"https://jira.atlassian.com/rest/api/2/issue/1875930","fields":{"summary":"Changes in collecting plugin dependencies for Jira 8.19 onward upon plugin disabling/uninstalling","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"545130","self":"https://jira.atlassian.com/rest/api/2/issueLink/545130","inwardIssue":{"id":"2031593","key":"JRASERVER-77849","self":"https://jira.atlassian.com/rest/api/2/issue/2031593","fields":{"summary":"Disable/Uninstall/Upgrade of any (3rd party) plugin will have all JSM plugins and other 3rd party plugins as dependencies","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10870","id":"10870","name":"UPM (Universal Plugin Manager)","description":"We need this for historical purposes. Issues should be raised in the add-on's issue tracker. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cf063312d081","name":"cf063312d081","key":"JIRAUSER5113377","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5113377&avatarId=5975921","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5113377&avatarId=5975921","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5113377&avatarId=5975921","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5113377&avatarId=5975921"},"displayName":"Binoy Nicholas","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=cf063312d081","name":"cf063312d081","key":"JIRAUSER5113377","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5113377&avatarId=5975921","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5113377&avatarId=5975921","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5113377&avatarId=5975921","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5113377&avatarId=5975921"},"displayName":"Binoy Nicholas","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73830/votes","votes":46,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73830/watchers","watchCount":49,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-05-24T01:13:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3g37r:","updated":"2026-08-20T18:42:24.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhile upgrading Configuration Manager for Jira plugin, Universal Plugin Manager disables and enables Atlassian core packages causing a downtime to DC instances.\r\n\r\nConfiguration manager has dependent plugins which needs to be stopped during the upgrade as recorded in the logs.\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n\r\nJira DC - version 8.20.7\r\nUniversal Plugin Manager - version 5.0.3\r\nInstall Configuration Manager for Jira - version 6.10.5\r\nClick {{Update}} \r\n\r\nh3. Expected Results\r\n\r\nUpgrading CMJ plugin only disables CMJ dependent plugins during the update process. The plugin gets updated. \r\n\r\nh3. Actual Results\r\n\r\nThe plugin gets updated but Universal Plugin Manager disables core Jira plugins. Logs record it:\r\n{noformat}\r\nTo disable plugins '[com.botronsoft.jira.rollout.configuration-manager-core]', we need to first disable all dependent enabled plugins:\r\n{noformat}\r\nHere is the full list of plugins disabled:\r\n{noformat}\r\nTo disable plugins '[com.botronsoft.jira.rollout.configuration-manager-core]', we need to first disable all dependent enabled plugins: [com.atlassian.pats.pats-plugin(OPTIONAL), com.atlassian.jira.gadgets(OPTIONAL), com.atlassian.jira.jira-software-application(OPTIONAL), com.ntg.dcis.scheduler.scheduler(OPTIONAL), com.atlassian.jira.plugins.inform.batchers(OPTIONAL), cloud.bdq.jsdattachmentemailer(OPTIONAL), com.atlassian.mywork.mywork-jira-provider-plugin(OPTIONAL), com.atlassian.plugins.helptips.jira-help-tips(OPTIONAL), com.ntg.dcdd.emlPaymentGateway(OPTIONAL), com.yasoon.jira.light(DYNAMIC), com.intenso.jira.issue-templates(DYNAMIC), com.atlassian.jira.mobile(OPTIONAL), com.atlassian.jira.plugins.jira-admin-helper-plugin(OPTIONAL), com.sourcesense.jira.plugin.cascadingselect(OPTIONAL), com.atlassian.servicedesk.application(OPTIONAL), com.atlassian.jira.plugins.jira-dnd-attachment-plugin(OPTIONAL), com.projectbalm.riskregister.riskregister-jira(OPTIONAL), com.oldstreetsolutions.atlassian.jira.custom-charts(OPTIONAL), com.atlassian.jira.jira-quick-edit-plugin(OPTIONAL), com.atlassian.jira.jira-core-reports-plugin(OPTIONAL), com.atlassian.jira.collector.plugin.jira-issue-collector-plugin(OPTIONAL), com.atlassian.business.insights.core-plugin(DYNAMIC), com.ntg.dcdd.restapi(OPTIONAL), com.midori.jira.plugin.pdfautomation(OPTIONAL), com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin(OPTIONAL), com.atlassian.jira.jira-projects-issue-navigator(OPTIONAL), com.atlassian.jira.jira-issue-link-remote-jira-plugin(OPTIONAL), com.intenso.jira.plugins.jsd-extender(OPTIONAL), com.botronsoft.jira.rollout.integrity-check(MANDATORY), net.brokenbuild.subcomponents(OPTIONAL), com.atlassian.jira.ext.calendar(OPTIONAL), com.atlassian.jira.mobile.jira-mobile-rest(OPTIONAL), com.atlassian.servicedesk.servicedesk-canned-responses-plugin(OPTIONAL), com.atlassian.jirafisheyeplugin(OPTIONAL), com.ntg.dcis.reporter(OPTIONAL), com.atlassian.servicedesk.servicedesk-notifications-plugin(OPTIONAL), com.atlassian.jira.jira-issue-nav-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-lingo-integration-plugin(OPTIONAL), com.atlassian.business.insights.jira-plugin(DYNAMIC), com.atlassian.servicedesk.servicedesk-reports-plugin(OPTIONAL), com.atlassian.servicedesk.frontend-webpack-plugin(OPTIONAL), com.atlassian.jira.jira-share-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.servicedesk-search-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-knowledge-base-plugin(OPTIONAL), com.atlassian.jira.plugin.ext.bamboo(OPTIONAL), com.atlassian.jira.plugins.jira-development-integration-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-transition-triggers-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-bitbucket-connector-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-software-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-then-webhook-plugin(OPTIONAL), com.atlassian.servicedesk.servicedesk-variable-substitution-plugin(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin(OPTIONAL), com.atlassian.servicedesk.approvals-plugin(OPTIONAL), com.riadalabs.jira.plugins.insight(OPTIONAL), com.onresolve.jira.groovy.groovyrunner(OPTIONAL), com.atlassian.jira.migration.jira-migration-plugin(OPTIONAL), com.codebarrel.addons.automation(OPTIONAL), com.atlassian.jira.plugins.workinghours(OPTIONAL), com.atlassian.servicedesk.servicedesk-lingo-plugin(OPTIONAL), com.atlassian.servicedesk(OPTIONAL), com.atlassian.servicedesk.project-ui(OPTIONAL), com.atlassian.servicedesk.public-rest-api(OPTIONAL), com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin(OPTIONAL), com.atlassian.servicedesk.incident-management-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-importers-plugin(OPTIONAL), com.atlassian.jpo(OPTIONAL), com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin(OPTIONAL), com.atlassian.teams(OPTIONAL), com.radiantminds.roadmaps-jira(OPTIONAL), com.pyxis.greenhopper.jira(OPTIONAL), com.atlassian.jira.jira-issue-nav-components(OPTIONAL), com.atlassian.jira.jira-issue-link-confluence-plugin(OPTIONAL), com.atlassian.jira.jira-view-issue-plugin(OPTIONAL), com.atlassian.jira.jira-issue-link-applinks-common-plugin(OPTIONAL), com.atlassian.jira.rest(OPTIONAL), com.atlassian.jira-core-project-templates(OPTIONAL), com.atlassian.jira.jira-projects-plugin(OPTIONAL), com.atlassian.jira.project-templates-plugin(OPTIONAL), com.atlassian.jira.jira-project-config-plugin(OPTIONAL), com.atlassian.jira.plugins.workflow.sharing.jira-workflow-sharing-plugin(OPTIONAL), com.atlassian.jira.plugins.jira-workflow-designer(OPTIONAL)]\r\n{noformat}\r\nh3. Workaround\r\nNone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3g32n:","customfield_14734":"1|i3g393:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3f8an:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3g38v:","customfield_12830":null,"customfield_10401":null,"summary":"Upgrading Configuration Manager for Jira DC app causes UPM to disable/enable Atlassian 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"321146","self":"https://jira.atlassian.com/rest/api/2/issueLink/321146","outwardIssue":{"id":"767145","key":"JRACLOUD-35175","self":"https://jira.atlassian.com/rest/api/2/issue/767145","fields":{"summary":"Create Branch Feature JIRA Only Brings You to Bitbucket, Not 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Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-35175].\r\n {panel}\r\n\r\nCustomer is using Github/Gitlab and has established a DVCS connection to the repos. \r\n\r\nHowever, when attempting to *Create Branch* from an issue in JIRA, it's always sending them to Bitbucket.\r\n\r\nThe customer needs to create branches in Github and Gitlab repositories. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxav3z:","customfield_10651":null,"customfield_14734":"1|hx7qzj:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxena7:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx8vin:","customfield_10653":null,"customfield_10401":null,"summary":"Implement Create Branch feature in DVCS connector plugin for Github and Gitlab 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to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"315980","self":"https://jira.atlassian.com/rest/api/2/issueLink/315980","outwardIssue":{"id":"771830","key":"JRACLOUD-25992","self":"https://jira.atlassian.com/rest/api/2/issue/771830","fields":{"summary":"On Confluence, Jira Issues Macro does not work with some custom fields after upgrading to JIRA 4.4.x - \"Unable to determine if sort should be enabled\"","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-25992/watchers","watchCount":41,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2011-10-17T21:23:36.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwca7b:","updated":"2026-08-20T18:42:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-25992].\r\n {panel}\r\n\r\nAfter upgrading JIRA to 4.4.x the JIRA issues Macro does not work as expected if you set some custom fields as columns. It occurs either using the old one or the new syntax. The following error message is logged on Confluence side:\r\n\r\n{code}2011-10-16 14:08:00,541 ERROR [http-18050-14] [confluence.extra.jira.JiraIssuesManager] getChannelElement Error while trying to assemble the issues returned in XML format: Error on line 111: The entity name must immediately follow the '&' in the entity reference.\r\n -- url: /test/PD/1.11+Release+Notes | page: 11123123 | userName: testuser | referer: https://testinstance.com\r\n2011-10-16 14:08:00,544 ERROR [http-18050-14] [confluence.extra.jira.JiraIssuesMacro] throwMacroException java.io.IOException: Error on line 320: The entity name must immediately follow the '&' in the entity reference.{code}\r\n\r\nIt occurs because there are some custom field options containing the character '&' in the results. Confluence faces the '&' it expects an entity reference on the sequence, but this is just the name of an option of the custom field.\r\n\r\nThe proposed resolution is to make Confluence able to automatically escape this char from the XML file or improve the error message on both sides.\r\n\r\nh3. Workaround\r\nThere currently isn't much to do other than make sure that Jira does not send to Confluence any issues containing the '&' symbol, and this means you will need to:\r\n* *Or* replace the & symbol by what it usually means, the word 'and', which is the preferred workaround\r\n* *Or* add some validation to the Jira Query Language so as *not to* include issues containing the & symbol at all. Jira does not allow searching for issues *not containing* a {{text}}, so the workaround from [this article|https://confluence.atlassian.com/jirakb/jql-queries-search-for-issues-that-do-not-contain-text-1018761257.html] could be used instead by:\r\n## Searching for {{text ~ '&'}} and saving this as a filter named like {{ampersand-symbol}}\r\n## Adding this to the JQL already in place, like this:\r\n{noformat}\r\nAND filter != ampersand-symbol\r\n{noformat}\r\nThis would exclude issues containing the '&' symbol from what Jira sends to Confluence and will fix the issue in Confluence side. The problem with this second approach is that some Jira issues will not be presented in Confluence side.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwt3wn:","customfield_14734":"1|hwcl2v:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hwj8xb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwgmof:","customfield_12830":null,"customfield_10401":null,"summary":"On Confluence, Jira Issues Macro does not work with some custom fields after upgrading to JIRA 4.4.x - \"Unable to determine if sort should be enabled\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Confirmed with Confluence 3.5.9 as well as 4.0.","duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"151751","self":"https://jira.atlassian.com/rest/api/latest/issue/151751","key":"JRASERVER-25991","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/2","id":"2","description":"The problem described is an issue which will never be fixed.","name":"Won't Fix"},"customfield_12930":null,"customfield_11436":"13967","customfield_11435":"13967","customfield_11437":"15723","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"31113","customfield_11434":"13967","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"39507","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"58286","self":"https://jira.atlassian.com/rest/api/2/issueLink/58286","outwardIssue":{"id":"63834","key":"JRASERVER-14425","self":"https://jira.atlassian.com/rest/api/2/issue/63834","fields":{"summary":"Seperate label permissions from edit issue permission","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"67575","self":"https://jira.atlassian.com/rest/api/2/issueLink/67575","inwardIssue":{"id":"153095","key":"JRASERVER-26128","self":"https://jira.atlassian.com/rest/api/2/issue/153095","fields":{"summary":"Label Management","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10010","name":"Part","inward":"is incorporated by","outward":"incorporates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10010"}},{"id":"315979","self":"https://jira.atlassian.com/rest/api/2/issueLink/315979","outwardIssue":{"id":"737600","key":"JRACLOUD-25991","self":"https://jira.atlassian.com/rest/api/2/issue/737600","fields":{"summary":"Separate permission to create/edit labels from edit issue 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - 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*NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-25991].\n {panel}\n\nThis seems to have been asked by JRA-14425 back in 2008, but at the time the Labels were a separate plugin, and I wasn't able to find whether this had been resolved as the links went to the LBL project, which I suppose was removed when the labels were included in the base JIRA software.\r\n\r\nWe are using JIRA 4.1.2, so if this has been fixed in a more recent release, that is fine too, but at the moment it isn't working as described in the documentation.\r\n\r\nOur organization's usage prevents us from being able to give every user 'edit issue' permission (right now there are 5 people who have edit permission), but we would like to be able to broaden the scope of who is able to label issues (everyone would work, or even just have a separate permission we can add project roles to).\r\n\r\nIn the documentation there was no mention of any permission settings for the ability to edit/add/remove labels from issues, but I found the previously mentioned JRA-14425 which suggested that the permission was tied to the edit issue (which we've had to restrict). This is consistent with the behavior we have seen here (those without the edit issue permission cannot add/edit/remove labels).\r\n\r\nThank you,\r\n\r\nCasey\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwt3vz:","customfield_10651":null,"customfield_14734":"1|hwcl2n:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwj8xj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwgmon:","customfield_10653":null,"customfield_10401":null,"summary":"Separate permission to create/edit labels from edit issue 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_10432":null,"customfield_16932":null,"customfield_10433":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-103824/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-14T07:41:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oht3:","updated":"2026-08-20T14:01:37.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nMoving the AO table for inactive plugins (shows as unknown in the Plugin Data Storage admin page) to a different schema for archival breaks the Plugin Data Storage admin page at /plugins/servlet/active-objects/tables/list_ URL and results in a system error.\r\nh3. Steps to Reproduce\r\n # Install Confluence version 9.2.15\r\n # Install any third party plugin\r\n # Access the page _/plugins/servlet/active-objects/tables/list_ to check for AO tables\r\n # Create a test schema in the database and move the unknown plugin tables to this schema\r\n\r\n{code:java}\r\nCREATE SCHEMA cleanup_test; \r\nALTER TABLE \"AO_12345_XY\" SET SCHEMA cleanup_test;{code}\r\n\r\n # Access the page _/plugins/servlet/active-objects/tables/list_ again\r\n # It will result in system error\r\n\r\nh3. Expected Results\r\n\r\nThe AO url /plugins/servlet/active-objects/tables/list should load without any error.\r\nh3. Actual Results\r\n * System error encountered\r\n!https://api.media.atlassian.com/file/b09bf9cd-4286-4724-bfa6-a43bfc68c5a5/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL2I4OXJnNWI4MHFxM2E2OGsiLCJhbGciOiJSUzI1NiJ9.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.SuIEgIv0s8DkYeokmkjsyz0haIO3hb7sBL27KpRG-I_8ndIB_ua35SCor7B9JIy0M9vRzOf9TcZs_R88gG4Mxp-EWQRUIItxGNOIZjBcV43KTcsi-knBapKekFsoM3TOXkVvyCB02zCDR4Im876TCK185VOI3oB4SWAIG_hEIAu1o47rmXuN5MvXUlxxEreRLdczOjG_RqSuNy6wTrm2U_016cUajxVcyLiVf4r60eLmd7ZQqdoGfeRxbLaUyndZbi85yfz5IT6n7Sppd599zi7HTnmQSSw3NzMJv6uxmi7GSvM_OR-CptHjrihG9fhgD-OMWfimOpNIw9F1wEXNVQ&client=421dab6e-af54-4be2-9af2-029052317d1e&collection=28411178&max-age=43200&dl=true|width=356,height=119!\r\n * following error in atlassian-confluence.log \r\n \r\n{code:java}\r\njava.lang.RuntimeException: Could not read fields for table AO_793864_CSVURL at net.java.ao.schema.helper.DatabaseMetaDataReaderImpl.getFields(DatabaseMetaDataReaderImpl.java:146) at net.java.ao.schema.ddl.SchemaReader.readFields(SchemaReader.java:150) at net.java.ao.schema.ddl.SchemaReader.readTable(SchemaReader.java:132) at net.java.ao.schema.ddl.SchemaReader.access$000(SchemaReader.java:63) at net.java.ao.schema.ddl.SchemaReader$1.apply(SchemaReader.java:117) at net.java.ao.schema.ddl.SchemaReader$1.apply(SchemaReader.java:115) at com.google.common.collect.Iterators$6.transform(Iterators.java:829) at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:52) at com.google.common.collect.Iterators.addAll(Iterators.java:366) at com.google.common.collect.Lists.newArrayList(Lists.java:147){code}\r\n\r\n\r\n\r\n\r\nh3. Workaround\r\n\r\nTo mitigate the issue please follow this two-step workaround (Recommended Approach)\r\n # Rename the table (removes the AO_ prefix so Active Objects ignores it completely)\r\n\r\n{code:java}\r\nALTER TABLE \"AO_C2ED07_LINK_TYPE\" RENAME TO \"BACKUP_AO_C2ED07_LINK_TYPE\";{code}\r\n\r\n # Move this table another schema (now safe, since AO is already ignoring it).\r\n(i)The order matters, rename must come first. 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Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-36112].\n {panel}\n\nCurrently the REST API supports the GET method on api/2/customFieldOption/{id} \r\n\r\nWith support of PUT (or POST) operation on that URI additional workflows would be supported.\r\n\r\nUse Case: a system manages some mostly automatic process. When manual intervention is required the system opens an issue in Jira. Ticket resolution includes assigning a value to a field, accomplished via a Jira Custom Field. The domain of options, however, is managed by the system and any selected option must be valid within that domain. Since the system is used to add options to itself - stored in a database table - to ensure the automated parts and the Jira workflow parts work well together the sets of possible options need to stay in-sync. As part of its processing the system can create new option values within itself. Adding the ability to PUT/POST the Jira custom field option values would ensure data integrity and consistency across the automated and more manual, Jira-driven parts of the workflow.\r\n\r\nAs for needs, either a simple PUT with the full set of option values included in the request, or the ability to add and delete individual option items would work.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxc5tz:","customfield_10651":null,"customfield_14734":"1|hx94in:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxfu2n:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxaefz:","customfield_10653":null,"customfield_10401":null,"summary":"Add REST API (PUT, POST, DELETE) for custom field options","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"110754","self":"https://jira.atlassian.com/rest/api/latest/issue/110754","key":"JRASERVER-21959","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"4424","customfield_11435":"4429","customfield_11437":"4185","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"72001","customfield_11434":"4191","customfield_17933":null,"labels":["affects-cloud","affects-server"],"customfield_11433":"38458","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"82623","self":"https://jira.atlassian.com/rest/api/2/issueLink/82623","outwardIssue":{"id":"51620","key":"JRASERVER-12650","self":"https://jira.atlassian.com/rest/api/2/issue/51620","fields":{"summary":"There needs to be some way to send out an email acknowledgment for issues created via email handler","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"314934","self":"https://jira.atlassian.com/rest/api/2/issueLink/314934","outwardIssue":{"id":"737544","key":"JRACLOUD-21959","self":"https://jira.atlassian.com/rest/api/2/issue/737544","fields":{"summary":"Enable auto-response from email-based issue creation","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"},{"self":"https://jira.atlassian.com/rest/api/2/component/29794","id":"29794","name":"Scheduled Tasks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=81035e918722","name":"81035e918722","key":"circusdog","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=circusdog&avatarId=7090701","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=circusdog&avatarId=7090701","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=circusdog&avatarId=7090701","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=circusdog&avatarId=7090701"},"displayName":"DaveT","active":true,"timeZone":"America/New_York"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"28919","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=81035e918722","name":"81035e918722","key":"circusdog","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=circusdog&avatarId=7090701","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=circusdog&avatarId=7090701","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=circusdog&avatarId=7090701","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=circusdog&avatarId=7090701"},"displayName":"DaveT","active":true,"timeZone":"America/New_York"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21959/votes","votes":39,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-21959/watchers","watchCount":24,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2010-08-05T15:08:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwanzb:","updated":"2026-08-20T07:28:40.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-21959].\n {panel}\n\nWe've got an email mailbox set up and we're using the com.atlassian.jira.service.services.imap.ImapService \"Create Issue Handler\" to create issues. We'd like an automatic reply to be sent saying that an issue was created and providing the user with a link to that issue.\r\n\r\nModifying the notification scheme will not work. Here's the problem: when the handler creates the issue, it tries to match the email address against an existing user. If it finds one, it makes that person as the reporter. There's a user preference that allows people to choose whether they want to be notified about their own changes, however. By default, people do NOT get an email based on their own changes (and this is most people's preference). No amount of tinkering with the notification scheme will override this.\r\n\r\nWhat we need here is for the email-based issue creation to ignore the user preference and send the issue creation notification email regardless.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hweo13:","customfield_10651":null,"customfield_14734":"1|hwamjb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwpp1b:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwgg9z:","customfield_10653":null,"customfield_10401":null,"summary":"Enable auto-response from email-based issue creation","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"591796","self":"https://jira.atlassian.com/rest/api/latest/issue/591796","key":"JRASERVER-60636","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"238624","self":"https://jira.atlassian.com/rest/api/2/issueLink/238624","outwardIssue":{"id":"252676","key":"JRASERVER-31360","self":"https://jira.atlassian.com/rest/api/2/issue/252676","fields":{"summary":"Make Issue Links with insufficient permissions visible","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"329418","self":"https://jira.atlassian.com/rest/api/2/issueLink/329418","outwardIssue":{"id":"737274","key":"JRACLOUD-60636","self":"https://jira.atlassian.com/rest/api/2/issue/737274","fields":{"summary":"Issue Linking - Make the link viewable even if the user do not have permission to access the linked issues","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":3.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smanimaran","name":"smanimaran","key":"smanimaran","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smanimaran&avatarId=2478204","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smanimaran&avatarId=2478204","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smanimaran&avatarId=2478204","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smanimaran&avatarId=2478204"},"displayName":"Shan Sharma Manimaran","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smanimaran","name":"smanimaran","key":"smanimaran","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smanimaran&avatarId=2478204","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smanimaran&avatarId=2478204","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smanimaran&avatarId=2478204","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smanimaran&avatarId=2478204"},"displayName":"Shan Sharma Manimaran","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60636/votes","votes":69,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-60636/watchers","watchCount":33,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2016-04-18T07:54:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy5ypz:","updated":"2026-08-20T07:02:28.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-60636].\n {panel}\n\nh3. Problem Definition\r\nIt would be useful if a user can see that a link to another issue exists even though this linked issue cannot be opened by the stated user. A simple example is as shown below:\r\n\r\nJohn works in project AAA. \r\nJohn does not work in project BBB and cannot even see the issues of project BBB.\r\nThe team leader of project BBB has linked issue AAA-23 to issue BBB-45 from project BBB.\r\nIt would be useful for John to know that AAA-23 has got a relationship to project BBB. For example: John to be able to see that BBB-45 is linked to AAA-23 even though John cannot view BBB-45.\r\n\r\nh3. Suggested Solution\r\n \r\nA feature which will enable users to view the links for the linked issues eventhough they do not have permission but when they try to click the linked issues a message stating \"You do not have permission to view the issues\" is displayed.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy61if:","customfield_10651":null,"customfield_14734":"1|hy5yqv:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy7d8n:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy5yqn:","customfield_10653":null,"customfield_10401":null,"summary":"Issue Linking - Make the link viewable even if the user do not have permission to access the linked 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-61738].\n {panel}\n\nWhatever the original motivation for using wiki markup in JIRA, it has become clear that the software community (e.g. GitHub and even Atlassian's own Bitbucket) favors markdown syntax.\r\n\r\nIt is extremely annoying (not to mention productivity lowering) for my students and developers (and me!) to have to switch to wiki syntax when migrating from Bitbucket issue tracking to JIRA. (I say this even though I've used JIRA with wiki syntax for many many, many years; before even using markdown syntax.) Simply put, the JIRA wiki syntax time has passed.\r\n\r\nPlease provide us at least the option of choosing a markdown renderer in JIRA Cloud.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy8sfr:","customfield_10651":null,"customfield_14734":"1|hy8q2f:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy9yrj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy8q27:","customfield_10653":null,"customfield_10401":null,"summary":"JIRA Cloud support for 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-38367].\n {panel}\n\nFrom the attached file, it appears the color code of pie charts is based upon volume...Blue is associated with the greatest number. From a management perspective, a correlation of multiple projects would be better served if there were a consistent use of color based upon the entity. In the example provided, Blue should either represent Opened, or Closed, in a consistent fashion. If this is a configurable entity, please advise where and how to accomplish this task...thank you.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxfgsf:","customfield_10651":null,"customfield_14734":"1|hxf25b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxj0hr:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxf253:","customfield_10653":null,"customfield_10401":null,"summary":"Pie Chart color code is 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-4451].\n {panel}\n\nStandard response\r\n{panel:title=Atlassian Update - 23 April 2015|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff}\r\nHi everyone,\r\n\r\nThanks for voting and commenting on this issue. Your input in the comments helps us understand how this affects you and what you're hoping to accomplish with JIRA.\r\n \r\nAt this time, this suggestion is not on the JIRA development roadmap. While the idea is definitely solid, we're re-evaluating the entire JIRA notifications system, and that may entail new ways to customize emails that don't use velocity templates at all.\r\n\r\nPlease remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can [learn more about our process here|https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com].\r\n \r\nI understand that our decision may be disappointing. 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_10432":null,"customfield_16932":null,"customfield_10433":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-40753/watchers","watchCount":67,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-02-11T21:46:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hy333r:","updated":"2026-08-20T04:05:16.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n *NOTE:* This bug report is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/CONFCLOUD-40753].\r\n {panel}\r\n\r\nSteps to reproduce:\r\n\r\n# In admin panel, click \"add global template page\"\r\n# Copy/past content in from another page, including an image attachment. Note that all looks fine in the editor.\r\n# Click save\r\n\r\nNOTE: This also occurs with standard templates, not just global templates.\r\n\r\nThe save action will (silently) fail, and the new template will not appear in the list. This is the relevant error log for Confluence 7.4:\r\n\r\n\r\n{code:java}\r\n2016-02-18 13:06:08,826 WARN [http-bio-8080-exec-3] [xhtml.editor.embed.EditorEmbeddedImageResourceUnmarshaller] unmarshal Error unmarshaling editor embedded image\r\n -- referer: http://localhost:8080/confluence/pages/templates2/createpagetemplate.action?key= | url: /confluence/pages/templates2/docreatepagetemplate.action | traceId: 7ce104360fdd84a6 | userName: ad\r\nmin | action: docreatepagetemplate\r\njava.lang.IllegalArgumentException: Content must not be null\r\n at org.springframework.util.Assert.notNull(Assert.java:112)\r\n at com.atlassian.confluence.pages.attachments.CachingAttachmentDao.getLatestAttachment(CachingAttachmentDao.java:67)\r\n at com.atlassian.confluence.pages.DefaultAttachmentManager.getAttachment(DefaultAttachmentManager.java:125)\r\n at com.atlassian.confluence.pages.DefaultAttachmentManager.getAttachment(DefaultAttachmentManager.java:91)\r\n at com.atlassian.confluence.pages.DelegatorAttachmentManager.getAttachment(DelegatorAttachmentManager.java:101)\r\n at com.atlassian.confluence.pages.CachingAttachmentManager.getAttachment(CachingAttachmentManager.java:158)\r\n at sun.reflect.GeneratedMethodAccessor668.invoke(Unknown Source)\r\n at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n at java.lang.reflect.Method.invoke(Method.java:497)\r\n at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)\r\n at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)\r\n at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)\r\n at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)\r\n at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)\r\n at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)\r\n at com.sun.proxy.$Proxy132.getAttachment(Unknown Source)\r\n at com.atlassian.confluence.content.render.xhtml.editor.embed.EditorEmbeddedImageResourceUnmarshaller.unmarshal(EditorEmbeddedImageResourceUnmarshaller.java:94)\r\n at com.atlassian.confluence.content.render.xhtml.editor.embed.EditorEmbeddedImageResourceUnmarshaller.unmarshal(EditorEmbeddedImageResourceUnmarshaller.java:41)\r\n at com.atlassian.confluence.content.render.xhtml.UnmarshalMarshalFragmentTransformer.transform(UnmarshalMarshalFragmentTransformer.java:28)\r\n at com.atlassian.confluence.content.render.xhtml.transformers.DefaultFragmentTransformer.transformFragment(DefaultFragmentTransformer.java:141)\r\n at com.atlassian.confluence.content.render.xhtml.transformers.DefaultFragmentTransformer.transform(DefaultFragmentTransformer.java:123)\r\n at com.atlassian.confluence.content.render.xhtml.editor.EditorXhtmlTransformer.transform(EditorXhtmlTransformer.java:45)\r\n at com.atlassian.confluence.content.render.xhtml.TransformerChain.transform(TransformerChain.java:33)\r\n at com.atlassian.confluence.content.render.xhtml.TransformerChain.transform(TransformerChain.java:33)\r\n at com.atlassian.confluence.content.render.xhtml.PluggableTransformerChain.transform(PluggableTransformerChain.java:39)\r\n at com.atlassian.confluence.content.render.xhtml.editor.DefaultEditorConverter.convert(DefaultEditorConverter.java:37)\r\n at com.atlassian.confluence.content.render.xhtml.DefaultFormatConverter.convertToStorageFormat(DefaultFormatConverter.java:123)\r\n at com.atlassian.confluence.plugins.templates.actions.CreatePageTemplateAction.createPageTemplate(CreatePageTemplateAction.java:36)\r\n at com.atlassian.confluence.plugins.templates.actions.CreatePageTemplateAction.execute(CreatePageTemplateAction.java:20)\r\n at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)\r\n at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)\r\n at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)\r\n at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:58)\r\n{code}\r\n\r\nOn Confluence 7.7 the save does not occurs and this message is displayed on the screem:\r\n\r\n{code}\r\nCause\r\njavax.persistence.PersistenceException: org.hibernate.HibernateException: Unable to resolve entity name from Class [com.atlassian.confluence.content.render.xhtml.DefaultConversionContext$1] expected instance/subclass of [com.atlassian.confluence.core.ContentEntityObject]\r\n at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:149)\r\n\r\ncaused by: org.hibernate.HibernateException: Unable to resolve entity name from Class [com.atlassian.confluence.content.render.xhtml.DefaultConversionContext$1] expected instance/subclass of [com.atlassian.confluence.core.ContentEntityObject]\r\n at org.hibernate.tuple.entity.PojoEntityTuplizer.determineConcreteSubclassEntityName(PojoEntityTuplizer.java:316)\r\n\r\nStack Trace:[hide]\r\njavax.persistence.PersistenceException: org.hibernate.HibernateException: Unable to resolve entity name from Class [com.atlassian.confluence.content.render.xhtml.DefaultConversionContext$1] expected instance/subclass of [com.atlassian.confluence.core.ContentEntityObject]\r\n\tat org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:149)\r\n\tat org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:157)\r\n\tat org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:164)\r\n\tat com.atlassian.hibernate.util.SessionHelper.flushAllowNoTransaction(SessionHelper.java:83)\r\n\tat com.atlassian.confluence.core.persistence.hibernate.VersionedHibernateObjectDao.save(VersionedHibernateObjectDao.java:145)\r\n\tat jdk.internal.reflect.GeneratedMethodAccessor2218.invoke(Unknown Source)\r\n\tat java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\r\n\tat java.base/java.lang.reflect.Method.invoke(Method.java:566)\r\n\tat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)\r\n\tat org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:295)\r\n\tat org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:98)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)\r\n\tat com.sun.proxy.$Proxy125.save(Unknown Source)\r\n\tat com.atlassian.confluence.pages.templates.Defa\r\n{code}\r\n\r\n !image-2016-02-11-16-45-24-485.png|thumbnail! \r\n\r\nHappens in Chrome, IE and Firefox.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy36gv:","customfield_14734":"1|hy334f:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy4nhj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy3347:","customfield_12830":null,"summary":"Copy/pasting wiki attachment to template causes failure in 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reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/61290","id":"61290","name":"System Administration - Audit Logs"},{"self":"https://jira.atlassian.com/rest/api/2/component/43192","id":"43192","name":"User - 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select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_10432":null,"customfield_16535":null,"customfield_10433":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-60005/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-06-29T13:43:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i22vvr:","updated":"2026-08-20T02:43:34.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As a Confluence administrator, we would like to have a way to track the user login attempt for security reasons. It will be great to have the similar as in JIRA: \r\n{noformat}\r\n2014-07-25 17:34:55,755 http-bio-8080-exec-1 anonymous 1054x18749x1 18b3p1m 172.31.14.93,0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'captain.planet' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.\r\n2014-07-25 17:34:55,769 http-bio-8080-exec-1 anonymous 1054x18749x1 18b3p1m 172.31.14.93,0:0:0:0:0:0:0:1 /rest/gadget/1.0/login The user 'captain.planet' has FAILED authentication. Failure count equals 1\r\n2014-07-25 17:34:55,770 http-bio-8080-exec-1 anonymous 1054x18749x1 18b3p1m 172.31.14.93,0:0:0:0:0:0:0:1 /rest/gadget/1.0/login Gadget login called with lastLoginResult : com.atlassian.jira.bc.security.login.LoginResultImpl@276896a0[reason=AUTHENTICATED_FAILED,loginInfo=com.atlassian.jira.bc.security.login.LoginInfoImpl@3a851475[lastLoginTime=1406072369469,previousLoginTime=1405985220323,loginCount=577,currentFailedLoginCount=1,totalFailedLoginCount=101,lastFailedLoginTime=1406273695756,elevatedSecurityCheckRequired=false,maxAuthenticationAttemptsAllowed=3],userName=captain.planet,deniedReasons=[]]\r\n{noformat}\r\n\r\n*Workaround solution:*\r\nYou can still enable the debug logging for the Default login manager package by adding the following line in the file log4j.properties: \r\n- log4j.properties\r\n{code}\r\nlog4j.category.com.atlassian.confluence.security.login.DefaultLoginManager=DEBUG\r\n{code}\r\n- log4j.properties: Confluence 7.13.2 or later\r\n{code}\r\nlog4j.logger.com.atlassian.confluence.security.login.DefaultLoginManager=DEBUG\r\n{code}\r\n\r\nThe following example trace will be added to the log file atlassian-confluence.log: \r\n{noformat}\r\n2020-06-15 10:16:29,032 DEBUG [http-nio-21310-exec-3] [confluence.security.login.DefaultLoginManager] onSuccessfulLoginAttempt Successful login attempt for user 'admin'\r\n{noformat}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i22vqf:","customfield_10651":null,"customfield_14734":"1|i22vwv:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i22k1j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i22vwn:","customfield_10653":null,"summary":"Ability to track the user login attempt","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2067337","self":"https://jira.atlassian.com/rest/api/latest/issue/2067337","key":"JRASERVER-78634","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nThis is reproducible on Data Center: Yes\r\nh3. Steps to Reproduce\r\n # Install Jira 9.12\r\n# Configure an Active Directory directory with a blank username and password, full synchronization completes successfully \r\n# Upgrade to Jira 10.3\r\n\r\nh3. Expected Results\r\nActive Directory synchronization continues working\r\n\r\nh3. Actual Results\r\nActive Directory synchronization fails with invalid credentials\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2025-02-24 14:10:44,915-0800 Caesium-1-4 ERROR ServiceRunner [c.a.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10000 ].\r\ncom.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - INVALID_CREDENTIALS: Bind failed: Invalid authentication]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - INVALID_CREDENTIALS: Bind failed: Invalid authentication]\r\n{noformat}\r\n\r\nh3. Workaround\r\n* Stop Jira\r\n* Determine directory ID of affected Active Directory directory ( select * from cwd_directory )\r\n* Issue following SQL, replacing directory ID with the affected Active Directory directory\r\n** {code} delete from secret where identifier = 'com.atlassian.jira.secrets.directory_(directory_id)_ldap.password';\r\nupdate cwd_directory_attribute set attribute_value = '' where attribute_name = 'ldap.password' and directory_id = '(directory_id)'; {code}\r\n* Start Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4bo8n:","customfield_14734":"1|i4boev:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ahl8:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4boen:","customfield_12830":null,"customfield_10401":null,"summary":"Jira 10 upgrade task ( UpgradeTask_Build10020000 ) fails to convert/encrypt Active Directory sync token if username and password are blank","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2158676","self":"https://jira.atlassian.com/rest/api/latest/issue/2158676","key":"JRASERVER-79489","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/117901","id":"117901","name":"11.3.12","archived":false,"released":false,"releaseDate":"2026-10-05"}],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nWhen attempting to update or set a *Component Lead* in Jira using the *Microsoft Edge* browser, the selection is not persisted on the first attempt. The user must select the same account a second time for the configuration to be successfully saved.\r\n\r\nThis behavior is not observed in Google Chrome, where the selection saves correctly on the first attempt.\r\nh3. Steps to Reproduce\r\n # Set up Jira with Large user base(example 5000 users)\r\n # Open Jira in Microsoft Edge.\r\n\r\n # Navigate to *Project Settings* > {*}Components{*}.\r\n\r\n # Attempt to edit a component or create a new one.\r\n\r\n # Search for and select a user in the *Component Lead* field.\r\n\r\n # Click *Save* or {*}Update{*}.\r\n\r\n # Observe that the Component Lead field remains empty or reverts to the previous value.\r\n\r\n # Repeat the selection of the same user and click *Save* again.\r\n\r\nh3. Expected Results\r\n\r\nThe Component Lead should be saved successfully after the first selection.\r\nh3. Actual Results\r\n\r\nThe first update request is sent without the {{ComponentLead}} value in the payload. The second attempt correctly includes the value, allowing the save to complete.\r\nh3. Workaround\r\n * Select the desired user twice in the Component Lead field before saving.\r\n\r\n * Use Google Chrome to manage components.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qmuv:","customfield_14734":"1|i4qn13:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4pghg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4qn0v:","customfield_12830":null,"customfield_10401":null,"summary":"Component Lead cannot be saved in Microsoft Edge unless the user is selected 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host connected to a network.\r\n\r\nAtlassian recommends that Confluence Data Center customers upgrade to latest version, if you are unable to do so, upgrade your instance to one of the specified supported fixed versions:\r\n * Confluence Data Center 9.2: Upgrade to a release greater than or equal to 9.2.22\r\n\r\n * Confluence Data Center 10.2: Upgrade to a release greater than or equal to 10.2.14\r\n\r\nSee the release notes ([https://confluence.atlassian.com/doc/confluence-release-notes-327.html]). You can download the latest version of Confluence Data Center from the download center ([https://www.atlassian.com/software/confluence/download-archives]).\r\n\r\nThe National Vulnerability Database provides the following description for this vulnerability: Underscore.js is a utility-belt library for JavaScript. Prior to 1.13.8, the _.flatten and _.isEqual functions use recursion without a depth limit. Under very specific conditions, detailed below, an attacker could exploit this in a Denial of Service (DoS) attack by triggering a stack overflow. Untrusted input must be used to create a recursive datastructure, for example using JSON.parse, with no enforced depth limit. The datastructure thus created must be passed to _.flatten or _.isEqual. In the case of _.flatten, the vulnerability can only be exploited if it is possible for a remote client to prepare a datastructure that consists of arrays at all levels AND if no finite depth limit is passed as the second argument to _.flatten. In the case of _.isEqual, the vulnerability can only be exploited if there exists a code path in which two distinct datastructures that were submitted by the same remote client are compared using _.isEqual. For example, if a client submits data that are stored in a database, and the same client can later submit another datastructure that is then compared to the data that were saved in the database previously, OR if a client submits a single request, but its data are parsed twice, creating two non-identical but equivalent datastructures that are then compared. Exceptions originating from the call to _.flatten or _.isEqual, as a result of a stack overflow, are not being caught. 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Issue Summary\r\n\r\nWhen creating an issue,the project select list exceeds the height of the Create Issue pop-up when the create screen has few fields, making it difficult to scroll to and select projects at the bottom of the list.\r\nh3. Steps to Reproduce\r\n # Spin up a Jira instance on version 11.3.10.\r\n # Ensure there are 50 or more projects.\r\n # Configure the create screen to have very few fields (so the project dropdown list extends beyond the visible screen area).\r\n # Open the issue create dialog and attempt to scroll down and select a project near the bottom of the list.\r\n\r\nh3. Expected Results\r\n\r\nThe project select list should be scrollable within the pop-up, allowing all projects to be accessible regardless of how many fields are on the create screen.\r\nh3. Actual Results\r\n\r\nWhen the create screen has few fields, the project select list overflows the screen, making it difficult to scroll to and click projects at the bottom of the list.\r\nh3. 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fix for this bug will be released to our Long Term Support release.*\r\n\r\nThe fix for this bug has been approved for backport and will be available in an upcoming 8.5 release of Confluence. Check the fix-version field for details.\r\n{panel}\r\n{panel:title=23 August 2024 Update|borderStyle=solid|borderColor=#6554c0|titleBGColor=#6554c0|bgColor=#eae6ff}\r\nWith the fix released by the upstream vendor, we're now investigating how to get that fix back to the version of TinyMCE used in our Confluence 8.5 LTS. Unfortunately with the options made available to us, we're having to investigate backporting the entire editor to this LTS release, which is potentially a breaking change. We're working on it and will provide updates as we have them.\r\n\r\nNote that a separate but related improvement was made as part of [CONFSERVER-54754: Page with excessive nested span tags causes Synchrony to stop working (fixed in Confluence Data Center 8.4.0, 7.19.15)|https://jira.atlassian.com/browse/CONFSERVER-54754] that has already been backported to LTS releases.\r\n{panel}\r\nh3. Issue Summary\r\n\r\nNested spans still created in some scenarios even after [CONFSERVER-54754|https://jira.atlassian.com/browse/CONFSERVER-54754] patch causing a stack overflow for Synchrony. According to development this is a bug in TinyMCE code that needs to be fixed by TinyMCE.\r\nh3. Steps to Reproduce\r\n\r\nReproduction steps vary.\r\nh3. Expected Results\r\n\r\nConfluence should flatten nested spans.\r\nh3. Actual Results\r\n\r\nNested spans are allowed and cause a stack overflow for Synchrony\r\nh3. Workaround\r\n # Install Confluence Source Code Editor\r\n ** [https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.editor.confluence-source-editor/server/overview]\r\n # Edit the page, then click the {{Source Editor}} icon to edit the page source\r\n # Search for the stack of nested tags\r\n # Once identified, remove all nested {{}} tags between the {{

}} and {{

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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79496/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-08-17T07:14:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4qqcf:","updated":"2026-08-19T09:08:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen batching email notifications is enabled, Jira ignores the project-specific \"Receive replies at\" address and instead uses the global SMTP \"Receive replies at\" to set the {{Reply-To}} header in outgoing notification emails. If the global SMTP \"Receive replies at\" field is empty, the {{Reply-To}} header is absent entirely,even when a project-specific address is configured.\r\nh3. Steps to Reproduce\r\n # Set up a Jira Data Center instance with an outgoing SMTP mail server.\r\n\r\n # In the SMTP server configuration, set “Receive replies at” to {{{}abc@test.com{}}}.\r\n\r\n # Create a test user with a valid email address.\r\n\r\n # Enable Batching email notifications.\r\n\r\n # Go to Project Settings → Notifications and set the project-specific “Receive replies at” to {{{}def@test.com{}}}.\r\n\r\n # Create an issue and assign the test user as the reporter.\r\n\r\n # Trigger a notification — add a comment or change the issue status.\r\n\r\n # Inspect the {{Reply-To}} header of the received notification email.\r\n\r\n ** Observed{*}:{*} {{Reply-To: abc@test.com}} (global SMTP value)\r\n\r\n # Now clear the SMTP server “Receive replies at” field (remove {{{}abc@test.com{}}}).\r\n\r\n # Trigger another notification and inspect the email headers.\r\n\r\n ** Observed{*}:{*} {{Reply-To}} header is missing entirely.\r\n\r\n # When batching is disabled, the {{Reply-To}} header correctly reflects the project-specific \"Receive replies at\" address.\r\n\r\nh3. Expected Results\r\n\r\nThe {{Reply-To}} header in notification emails must always reflect the project-specific “Receive replies at” address when one is configured, regardless of whether batching is enabled or disabled.\r\nh3. Actual Results\r\n * When batching is enabled, the {{Reply-To}} header uses the global SMTP “Receive replies at” address instead of the project-specific one.\r\n\r\n * If the global SMTP “Receive replies at” field is empty, the {{Reply-To}} header is absent — even when a project-specific address is set.\r\n\r\nh3. Workaround\r\n\r\nDisable batching email notifications in your Jira Data Center instance.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qq7b:","customfield_14734":"1|i4qqdj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4pjtg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4qqdb:","customfield_12830":null,"customfield_10401":null,"summary":"When batching email notifications is enabled, the project-specific \"Receive replies at\" address is ignored and Jira falls back to the global SMTP \"Receive replies at\" for reply routing.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2062512","self":"https://jira.atlassian.com/rest/api/latest/issue/2062512","key":"JRASERVER-78522","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":9.12,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["FY25NNB","NNB2","batman-frontend-triaged"],"customfield_11433":"9223372036854775807","customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/109414","id":"109414","description":"","name":"9.12.16","archived":false,"released":true,"releaseDate":"2024-12-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/110406","id":"110406","description":"","name":"9.12.17","archived":false,"released":true,"releaseDate":"2025-01-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/110307","id":"110307","description":"","name":"10.3.2","archived":false,"released":true,"releaseDate":"2025-02-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/116596","id":"116596","name":"10.3.21","archived":false,"released":true,"releaseDate":"2026-06-02"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-78522/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2025-01-22T16:22:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4axj3:","updated":"2026-08-19T08:57:36.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: Yes\r\n\r\nVersion tested:\r\n * V 9.12.16 -> Confirmed\r\n * V 9.12.17 -> Confirmed\r\n * V 10.3.2 -> Confirmed.\r\n\r\nh3. Steps to Reproduce\r\n # User a filter to look for issues.\r\n ** Set List View\r\n # Select one issue from this filter.\r\n ** Be sure that this opens in the screen as an issue view\r\n ** The URL should have the word \"filter\" on it.\r\n # Add a comment, and select the visibility option.\r\n ** if you add more comments, and the click on the lock of visibility of the comment it would shoe the multiple-choice options on top.\r\n\r\nh3. Expected Results\r\n\r\nThe Visibility options stay within the same range of the button, even if you scroll the screen.\r\nh3. Actual Results\r\n\r\nIt gets stuck in the same position the button of the lock for selecting the comment visibility option started.\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4axdz:","customfield_14734":"1|i4axk7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i49qvg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4axjz:","customfield_12830":null,"customfield_10401":null,"summary":"Selecting an issue from a filter search in JIRA on List view keeps the comment visibility options fixed at the top when adding comments.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1818710","self":"https://jira.atlassian.com/rest/api/latest/issue/1818710","key":"JRASERVER-72897","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\nWhen using Jira's [database integrity checker|https://confluence.atlassian.com/adminjiraserver/using-the-database-integrity-checker-938847667.html] to fix workflow issues, there are situations where it fails to locate entries at the os_wfentry table which are associated with incorrect workflows. This integrity problem causes Jira to fail to display transitions at the affected Jira issues.\r\n\r\nh3. Steps to Reproduce\r\nUnder normal circumstances, this can happen if a workflow migration fails to update the \"name\" column at the os_wfentry. With that said, for testing purposes, this behavior can be simulated with the following steps:\r\n# Create a new Jira issue\r\n# Update the os_wfentry table for that issue to point it to a workflow that is not associated with that issue type: {code:sql}update os_wfentry set name = 'classic default workflow' where id = 10000;{code}\r\n# Run Jira's [workflow integrity checks|https://confluence.atlassian.com/adminjiraserver/using-the-database-integrity-checker-938847667.html] to detect inconsistencies at workflow entries\r\n\r\nh3. Expected Results\r\nThe affected entry will be detected and fixed by Jira's [database integrity checker|https://confluence.atlassian.com/adminjiraserver/using-the-database-integrity-checker-938847667.html].\r\n\r\nh3. Actual Results\r\nNo inconsistencies are found in the database.\r\n\r\nh3. Workaround\r\n# [Copy the affected workflow|https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html#Workingwithworkflows-Copyanexistingworkflow]\r\n# [Associate the copied workflow|https://confluence.atlassian.com/adminjiraserver/configuring-workflow-schemes-938847421.html#Configuringworkflowschemes-workflowsConfiguringworkflowsforaworkflowscheme] with the issue types that were associated with the affected workflow\r\n(i) You may associate the affected issue types back to the original workflow after that.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i36yif:","customfield_14734":"1|i36yov:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i369rb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i36yon:","customfield_12830":null,"customfield_10401":null,"summary":"Jira's workflow integrity checks can fail to fix invalid workflow associations","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"950103","self":"https://jira.atlassian.com/rest/api/latest/issue/950103","key":"JRASERVER-67013","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.08,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["triaged"],"customfield_11433":"9223372036854775807","customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/78190","id":"78190","description":"","name":"7.8.0","archived":false,"released":true,"releaseDate":"2018-02-20"}],"customfield_20934":null,"issuelinks":[{"id":"371577","self":"https://jira.atlassian.com/rest/api/2/issueLink/371577","inwardIssue":{"id":"940171","key":"JRASERVER-66840","self":"https://jira.atlassian.com/rest/api/2/issue/940171","fields":{"summary":"Error message returned on editing an issue when a user does not have permission is bad","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"371782","self":"https://jira.atlassian.com/rest/api/2/issueLink/371782","outwardIssue":{"id":"856025","key":"JRACLOUD-67725","self":"https://jira.atlassian.com/rest/api/2/issue/856025","fields":{"summary":"Misleading error while creating issue using REST API","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"371578","self":"https://jira.atlassian.com/rest/api/2/issueLink/371578","outwardIssue":{"id":"1001373","key":"JRASERVER-67652","self":"https://jira.atlassian.com/rest/api/2/issue/1001373","fields":{"summary":"Using jira.permission.createclone.denied on Initial Workflow Status breaks Issue Creation via REST API","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"371579","self":"https://jira.atlassian.com/rest/api/2/issueLink/371579","outwardIssue":{"id":"440842","key":"JRASERVER-44003","self":"https://jira.atlassian.com/rest/api/2/issue/440842","fields":{"summary":"HTTP 400 error with misleading information are returned when creating the issue through REST API as a user with insufficient permission or invalid Authorization header","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST 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Nguyen","active":false,"timeZone":"Asia/Shanghai"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vdung","name":"vdung","key":"vdung","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=vdung&avatarId=2462997","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=vdung&avatarId=2462997","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=vdung&avatarId=2462997","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=vdung&avatarId=2462997"},"displayName":"Andy Nguyen","active":false,"timeZone":"Asia/Shanghai"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67013/votes","votes":4,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67013/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-03-24T10:02:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzc0un:","updated":"2026-08-19T07:36:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. +Summary+\r\n\r\nThe documented responses for [issue-editIssue|https://docs.atlassian.com/software/jira/docs/api/REST/7.8.0/#api/2/issue-editIssue] are:\r\n * *STATUS 400 -* Returned if the requested issue update failed.\r\n * *STATUS 204 -* Returned if it updated the issue successfully.\r\n * *STATUS 403 -* Returned if the user doesn't have permissions to disable users notification.\r\n\r\n(flag) There're a few problems with these:\r\n # If the user authentication fails, 401 is returned but not documented (perhaps a common sense)\r\n # For 400, the error message is misleading in certain cases\r\n\r\nh3. +Steps to reproduce+\r\n # Send a REST call to edit an issue. For example, to update Priority and Time Tracking:\r\n{code:java}\r\n{\r\n \"fields\": {\r\n \"priority\": {\r\n \"name\": \"High\"\r\n },\r\n \"timetracking\": {\r\n \"originalEstimate\": \"1h\",\r\n \"remainingEstimate\": \"30m\"\r\n }\r\n }\r\n} {code}\r\n(+) Priority and Time Tracking are available on the Edit Issue screen.\r\n # Supply the valid credentials of a user who doesn't have Edit Issues permission in the respective project\r\n\r\nh3. +Expected behavior+\r\n\r\nThe response message tells that the user doesn't have the permission to Edit the issue\r\nh3. +Actual behavior+\r\n\r\nThe response message says:\r\n{quote}\\{\r\n   \"errorMessages\": [],\r\n   \"errors\": \\{\r\n      \"priority\": \"Field 'priority' cannot be set. It is not on the appropriate screen, or unknown.\",\r\n      \"timetracking\": \"Field 'timetracking' cannot be set. It is not on the appropriate screen, or unknown.\"\r\n   }\r\n}\r\n{quote}\r\n(i) This message is correct when the field names are incorrect or the fields are not on Edit Issue screen.\r\nh3. +Suggestion+\r\n\r\nWhen the field names are correct and the fields are on Edit Issue screen, Jira should check if the user has Edit Issues permission and return a correct error message.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzc1b3:","customfield_14734":"1|hzc0vj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzc9av:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzc0vj:","customfield_12830":null,"customfield_10401":null,"summary":"REST API returns 400 error with misleading message when editing 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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bad","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-44003/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-06-25T00:35:57.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxtio7:","updated":"2026-08-19T07:36:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h2. *Summary*\r\n\r\nHTTP 400 error with misleading information are returned when creating the issue through REST API as a user with insufficient permission or invalid Authorization header\r\n\r\nh2. *Steps to reproduce*\r\n # Create new user - *UserA*\r\n # Remove from *UserA* \"Create Issues\" permission\r\n # When being logged as {*}{*}{*}UserA{*} try to create an issue through REST endpoint (i.e. POST to /rest/api/2/issue). \r\nI used this JSON on my instance:\r\n{code:java}\r\n{\r\n fields: {\r\n project: {key: \"DESK\"},\r\n summary: \"REST ye merry gentlemen.\",\r\n description: \"Creating of an issue using project keys and issue type names using the REST API\",\r\n issuetype: {name: \"Task\"}\r\n }\r\n}\r\n{code}\r\n\r\n(i) Another way to reproduce this issue is with a misconfigured Authorization header. For example, use *Bearer * instead of *Basic *.\r\n\r\nh2. Current behaviour\r\n\r\nHTTP 400 code is returned with the message indicating some issues with the fields.\r\n{code:java}\r\n{ \r\n\"errorMessages\": [], \r\n\"errors\": { \r\n \"summary\": \"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.\", \r\n \"description\": \"Field 'description' cannot be set. It is not on the appropriate screen, or unknown.\" \r\n }\r\n} {code}\r\n \r\nh2. Expected behaviour\r\n\r\nProper HTTP error code and message are returned when the user doesn't have permission to create the issue. \r\nh2. Workaround\r\n\r\nnone","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxtq5j:","customfield_14734":"1|hxtiov:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxw2lb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxtion:","customfield_12830":null,"customfield_10401":null,"summary":"HTTP 400 error with misleading information are returned when creating the issue through REST API as a user with insufficient permission or invalid Authorization header","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"855676","self":"https://jira.atlassian.com/rest/api/latest/issue/855676","key":"JRASERVER-66124","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/41595","id":"41595","name":"Project - 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Problem Definition\r\n\r\nCurrently, as stated in [Delete a Project|https://confluence.atlassian.com/adminjiraserver075/defining-a-project-935391062.html#Definingaproject-Deleteaproject]:\r\n{quote}Deleting a project will only delete the issues, versions and components associated with the project. It won't delete any of the associated schemes, workflows or issues types, or any content that could be shared with another project.\r\n{quote}\r\nThis means after deleting a bulk of projects, Administrator has to go through all the Schemes in JIRA to make sure all the unused Schemes has been removed from the instance.\r\nh3. Suggested Solution\r\n\r\nThe only reason why the Schemes are NOT being deleted during Project Deletion is that the Schemes could be used by another Project.\r\n\r\n*It would be better if we have a verification during Project Deletion to check if the Schemes are being used by any other Projects.*\r\n * If yes, then just continue the process as it is.\r\n * *If no, then prompt another dialog to the Administrator to mentioned that these are the Schemes that will be the orphan Schemes after Project Deletion and would the Administrator wants to delete the Schemes during the Project Deletion.*\r\n\r\nIt also will be good if JRASERVER-64878 get implemented, which will reduce an Administrator job to clean JIRA data. Or allow Administrator to bulk delete schemes as per JRASERVER-41977.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz0kpz:","customfield_10651":null,"customfield_14734":"1|hz0k67:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hz0z4n:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hz0k5z:","customfield_10653":null,"customfield_10401":null,"summary":"Deleting a project should delete the schemes if they are unused","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1900729","self":"https://jira.atlassian.com/rest/api/latest/issue/1900729","key":"JRASERVER-74496","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This 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Problem\r\nhttps://docs.atlassian.com/software/jira/docs/api/latest/com/atlassian/jira/user/ApplicationUser.html\r\n\r\nAs per the documentation above, we can retrieve a few details about specific user, but unable to retrieve Created Date for the said user\r\n\r\nh3. Suggested Solution\r\nAdd new method to retrieve CreatedDate for specific user\r\n\r\nh3. Why This Is Important\r\nCreatedDate is a rather common detail which admins need to check, so it would be good to have this\r\n\r\nh3. Workaround\r\n* Refer to https://community.atlassian.com/t5/Jira-Service-Management/get-the-creation-date-of-a-user/qaq-p/802290 and retrieve the info using the same method\r\n* Retrieve the information directly from the database\r\n** Table: cwd_user\r\n** Column: created_date","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3k3qn:","customfield_10651":null,"customfield_14734":"1|i3k3x3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3j43o:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3k3wv:","customfield_10653":null,"customfield_10401":null,"summary":"Java API method to retrieve Created Date for a user","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1993039","self":"https://jira.atlassian.com/rest/api/latest/issue/1993039","key":"JRASERVER-76790","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Workflows"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":6.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rmartinez3%40atlassian.com","name":"rmartinez3@atlassian.com","key":"rmartinez3@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=rmartinez3%40atlassian.com&avatarId=5818568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=rmartinez3%40atlassian.com&avatarId=5818568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=rmartinez3%40atlassian.com&avatarId=5818568"},"displayName":"Rodrigo Martinez","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76790/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-76790/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-12-18T15:08:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3zm6f:","updated":"2026-08-19T07:07:51.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: no, though regularly affecting customers\r\nh3. Steps to Reproduce\r\n # Create an Issue during some excessive load in Jira, like Full GCs, DB connection overload, etc\r\n # Observe the Issue will lack the Status transition buttons\r\n\r\nThis has also been observed when the Issue's created but unable to be reindexed (like JRASERVER-74514).\r\nh3. Expected Results\r\n # The Issue would either fail to be created or be sucessfully created and have the Status transition buttons available\r\n\r\n \r\n\r\n(?) Is it possible to have the os_wfentry.state be initialized with 1 instead of 0?\r\nh3. Actual Results\r\n # The Issue's created (possibly not indexed) and is missing the Status transition buttons\r\n\r\nThe Issue's first created with a os_wfentry.state of 0, _then_ it's updated to 1. This happens outside a DB transaction, so an interruption may lead to the os_wfentry record being left in an invalid state = 0.\r\nh3. Workaround\r\n\r\nWither run the Database Integrity Checker or manually update the Issues with state = 0 to state = 1 on the os_wfentry table, as described in:\r\n * [Workflow transition button missing from the issue view page in Jira server|https://confluence.atlassian.com/pages/viewpage.action?pageId=800304645]\r\n\r\n \r\n----\r\n \r\nThis is impacting customers in a way they have to deal with this right after dealing with the initial degradation or outage that causes the Issues to be created in an invalid state.\r\n\r\nThis also impacts end-users directly and being unable to transition Issues tends to escalate quickly across their companies.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3zm13:","customfield_14734":"1|i3zm7j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3yfkc:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3zm7b:","customfield_12830":null,"customfield_10401":null,"summary":"Interruptions during the Issue creation may leave it unable to transition status","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2157149","self":"https://jira.atlassian.com/rest/api/latest/issue/2157149","key":"CONFSERVER-104378","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_18230":null,"customfield_18231":null,"customfield_16732":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_23833":null,"lastViewed":null,"customfield_19430":null,"customfield_17930":null,"customfield_17933":null,"labels":["advisory","advisory-to-release","dont-import","security"],"customfield_10610":null,"aggregatetimeoriginalestimate":null,"issuelinks":[],"assignee":null,"customfield_22831":null,"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[],"customfield_22035":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/18170","value":"Confluence Data Center","id":"18170","disabled":false}],"customfield_10290":null,"customfield_22034":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/18152","value":"MITM (Man-in-the-Middle)","id":"18152","disabled":false}],"customfield_22033":null,"customfield_22032":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_12230":null,"customfield_10600":null,"customfield_11930":null,"customfield_17230":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=security-metrics-bot","name":"security-metrics-bot","key":"security-metrics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=security-metrics-bot&avatarId=5756133","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=security-metrics-bot&avatarId=5756133","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=security-metrics-bot&avatarId=5756133","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=security-metrics-bot&avatarId=5756133"},"displayName":"Security Metrics Bot","active":true,"timeZone":"UTC"},"progress":{"progress":0,"total":0},"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-104378/votes","votes":0,"hasVoted":false},"customfield_20631":"CVE-2026-54291","customfield_22930":null,"customfield_20632":null,"customfield_16130":null,"customfield_18430":null,"customfield_20630":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16634","value":"High","id":"16634","disabled":false},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10700","id":"10700","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=98192&avatarType=issuetype","name":"Public Security Vulnerability","subtask":false,"avatarId":98192},"customfield_22132":"CVSS:4.0/AV:N/AC:H/AT:P/PR:N/UI:N/VC:N/VI:H/VA:N/SC:N/SI:L/SA:N","customfield_22131":null,"customfield_22130":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16933":null,"customfield_16932":null,"resolutiondate":"2026-08-18T22:00:59.000+0000","watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-104378/watchers","watchCount":0,"isWatching":false},"customfield_17333":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_14735":"1|i4qdlb:","updated":"2026-08-19T04:39:12.000+0000","customfield_20730":null,"timeoriginalestimate":null,"description":"This High severity MITM (Man-in-the-Middle) vulnerability was introduced in versions 9.1.0, 9.2.0, 9.3.1, 9.4.0, 9.5.1, 10.0.2, and 10.1.0 of Confluence Data Center.\r\n\r\nThis MITM (Man-in-the-Middle) vulnerability, with a CVSS Score of 8.2 and a CVSS Vector of CVSS:4.0/AV:N/AC:H/AT\\:P/PR:N/UI:N/VC:N/VI:H/VA:N/SC:N/SI:L/SA:N allows an unauthenticated attacker to position themselves between two or more networked devices using an MITM (Man-in-the-Middle) / adversary-in-the-middle (AiTM) technique.\r\n\r\nAtlassian recommends that Confluence Data Center customers upgrade to latest version, if you are unable to do so, upgrade your instance to one of the specified supported fixed versions:\r\n * Confluence Data Center 9.2: Upgrade to a release greater than or equal to 9.2.11\r\n * Confluence Data Center 10.2: Upgrade to a release greater than or equal to 10.2.0\r\n\r\nSee the release notes ([https://confluence.atlassian.com/doc/confluence-release-notes-327.html]). You can download the latest version of Confluence Data Center from the download center ([https://www.atlassian.com/software/confluence/download-archives]).\r\n\r\nThe National Vulnerability Database provides the following description for this vulnerability: pgjdbc is an open source postgresql JDBC Driver. In releases 42.7.4 through 42.7.11, channelBinding=require connections can be silently downgraded from SCRAM-SHA-256-PLUS with channel binding to plain SCRAM-SHA-256 without it, losing the man-in-the-middle protection the setting is meant to guarantee. An attacker who can intercept the TLS connection can trigger the downgrade with a certificate whose signature algorithm has no tls-server-end-point channel-binding hash, because the bundled com.ongres.scram:scram-client returns an empty byte array instead of failing and pgJDBC ScramAuthenticator checks only that the server advertised a PLUS mechanism, without rejecting the empty binding or checking that the negotiated mechanism uses channel binding. 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Issue Summary\r\n\r\nWhen viewing attachments in list view on Jira DC 11.3.10, the delete/bin icon is mispositioned. It overlays the date/timestamp column data in the top-right area of the attachments panel rather than rendering in its expected row-level actions position. Currently, this is tested on Edge, Chrome, and Firefox. The issue is related to the date/time format configuration: with dd/MMM/yyyy hh:mm (4-digit year), the bin icon overlaps the date data; with dd/MM/yy hh:mm (2-digit year), it renders correctly.\r\nh3. Steps to Reproduce\r\n * Set date format to _dd/MMM/yyyy hh:mm_ using _Administration → General Configuration → Look and Feel → Date/Time Formats → Complete Date/Time Format = dd/MMM/yyyy hh:mm_\r\n\r\n * Navigate to any issue with 2+ attachments\r\n\r\n * In the Attachments section, switch to List view (click the list icon at the top-right of the attachments panel)\r\n\r\n * Observe the delete/bin icon position relative to the date column\r\n\r\nh3. Expected Results\r\n\r\nThe bin/delete icon should render within the row-level actions area or inline with each attachment row, without overlapping any data columns.\r\nh3. Actual Results\r\n\r\nThe bin icon renders at the far top-right corner of the attachments panel, directly overlaying the date/timestamp text, making it difficult to see and interact with.\r\nh3. Workaround\r\n\r\nChange the Complete Date/Time Format to _dd/MMM/yy hh:mm_ (2-digit year) in _Administration → General Configuration → Look and Feel → Date/Time Formats._ This shorter format gives enough space for the bin icon to render without overlapping.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qq4v:","customfield_14734":"1|i4qqb3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4pjr0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4qqav:","customfield_12830":null,"customfield_10401":null,"summary":"Attachments list view delete (bin) icon overlays date column data when date format is dd/MMM/yyyy hh:mm.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2093921","self":"https://jira.atlassian.com/rest/api/latest/issue/2093921","key":"JRASERVER-78985","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nWhen attempting to search for a Confluence page while creating a new issue link, only the first 25 spaces are displayed in the dropdown. However, performing a search across all spaces remains unaffected, meaning it will still successfully search for pages in all spaces.\r\nh3. Steps to Reproduce\r\n # Open a Jira issue;\r\n # Choose {*}More > Link{*};\r\n # Select {*}Confluence page{*};\r\n # Click {*}search for a page{*};\r\n # Click *All Spaces* dropdown to select a Space\r\n\r\nh3. Expected Results\r\n\r\nAll available spaces should be displayed in the select-list when linking a page to an issue.\r\nh3. Actual Results\r\n\r\nOnly the first 25 spaces are listed in the Spaces dropdown menu.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4g2z3:","customfield_14734":"1|i4g35b:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ewic:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4g353:","customfield_12830":null,"customfield_10401":null,"summary":"Searching for a Confluence page when creating a new issue link displays only the first 25 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71025/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-05-08T08:57:50.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1wb4v:","updated":"2026-08-19T04:05:39.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nBulk Move operation does not retain All the users (or existing active users) if the User Picker (multiple users) custom field contains any inactive users.\r\n Proceeding further with Bulk move provides a retain checkbox, but even after selecting that the presented user fields will be empty and continuing would \r\n overwrite this field with empty values in the target project's issue.\r\nh3. Steps to Reproduce\r\n # Create Project A, Project B\r\n # Create users test1, test2 in Project A.\r\n # Create a Custom Field CC Users with User Picker (multiple users) and add to Project A\r\n # Create a test issue and add test1, test2 to CC users.\r\n # Go to User management and Inactivate the user \"test1\"\r\n # Perform the Bulk Move operation with Retain Checkbox option selected for CC Users\r\n\r\nh3. Expected Results\r\n\r\nIssue moved to Target project with all the Users (or Active users) retained.\r\nh3. Actual Results\r\nCC Users will be empty.\r\n\r\nh3. Workaround\r\n # Make the inactive users active again and perform the Bulk Move of issues. Once it is completed Inactivate the users again.\r\n # Please test this in a test environment before proceeding further. Also as per [Atlassian Support Offerings|https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html] we would not be able to provide the extended support\r\n on this as it is related to altering database values.\r\n{code:sql}\r\nSELECT * from cwd_user u join cwd_directory d on u.directory_id = d.id where u.active = 0; --(This is to check the inactive users)\r\n\r\n select * from public.customfieldvalue where stringvalue in (select user_key from app_user a, cwd_directory d, cwd_user u where d.id=u.directory_id and a.id=u.id and u.active=0) ; --(This is to identify Inactive users associated with Jira issue from CC Users field)\r\n\r\n delete from public.customfieldvalue where stringvalue in (select user_key from app_user a, cwd_directory d, cwd_user u where d.id=u.directory_id and a.id=u.id and u.active=0) ; --(Deleting these entries would result in successful Move of the issues as all the Active Users are retained as it is){code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1wazr:","customfield_14734":"1|i1wb5z:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1w0ev:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1wb5r:","customfield_12830":null,"customfield_10401":null,"summary":"Bulk Move operation does not retain All the users (or existing active users) if the User Picker (multiple users) custom field contains any inactive users.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1488569","self":"https://jira.atlassian.com/rest/api/latest/issue/1488569","key":"CONFSERVER-59501","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Jobs"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_12231":null,"customfield_22030":null,"customfield_10570":null,"customfield_12230":null,"customfield_12630":null,"customfield_10575":null,"customfield_10600":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ajardim","name":"ajardim","key":"ajardim","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ajardim&avatarId=5814355","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ajardim&avatarId=5814355","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ajardim&avatarId=5814355","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ajardim&avatarId=5814355"},"displayName":"Artur J","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ajardim","name":"ajardim","key":"ajardim","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ajardim&avatarId=5814355","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ajardim&avatarId=5814355","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ajardim&avatarId=5814355","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ajardim&avatarId=5814355"},"displayName":"Artur J","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"customfield_10440":null,"aggregateprogress":{"progress":0,"total":0},"customfield_13830":null,"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59501/votes","votes":8,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_16130":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10470","id":"10470","key":"CONFSERVER","name":"Confluence Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10470&avatarId=105390","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10470&avatarId=105390","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10470&avatarId=105390","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10470&avatarId=105390"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_10432":null,"customfield_16932":null,"customfield_10433":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-59501/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-02-18T14:15:14.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1n6wf:","updated":"2026-08-19T02:54:22.000+0000","customfield_20730":null,"customfield_22630":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h2. Summary\r\n\r\nConfluence uses [Scheduled Jobs|https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html] to automatize processes that are required to function properly. It's possible to enable/disable these jobs (managed jobs).\r\n\r\nHowever, it was identified that Confluence will not respect these changes if we restart Confluence due to a code bug:\r\n{code:java}\r\n @EventListener\r\n public void onApplicationStartedEvent(ApplicationStartedEvent event) {\r\n eventListenerRegistrar.unregister(this);\r\n\r\n // We need this variable; we can't simply use LifecycleManager#isStartedUp\r\n // because it still returns false when ApplicationStartedEvent is fired\r\n // (see DefaultLifecycleManager)\r\n receivedApplicationStartedEvent = true;\r\n\r\n scheduleUnmanagedJob();\r\n }\r\n{code}\r\n{code:java}\r\nprivate void scheduleUnmanagedJob() {\r\n // This module won't receive ApplicationStartedEvent if it is installed after the application has been started\r\n boolean applicationStarted = receivedApplicationStartedEvent || lifecycleManager.isStartedUp();\r\n\r\n // Unmanaged job can only be scheduled after this module has been enabled and the application has been started\r\n if (!isEnabled() || !applicationStarted) {\r\n return;\r\n }\r\n\r\n Optional jobRunner = getJobRunner();\r\n if (!jobRunner.isPresent()) {\r\n return;\r\n }\r\n\r\n schedulerService.registerJobRunner(getJobRunnerKey(), jobRunner.get());\r\n try {\r\n schedulerService.scheduleJob(getJobId(), newJobConfig());\r\n } catch (SchedulerServiceException e) {\r\n log.error(\"Could not schedule job, jobId: \", getJobId(), e);\r\n }\r\n }\r\n{code}\r\nThis code intends to schedule for the unmanaged jobs but it doesn't check if the current job is managed or unmanaged before scheduling. Basically, disabling a system scheduled job will continue to run post restart of Confluence.\r\n\r\nh2. Steps to Reproduce\r\n\r\nWe will use the scheduled job {{cleanupTrigger}} as an example.\r\n # Install Confluence 7.1.2\r\n # Let the *cleanupTrigger* run once\r\n # Then disable it and check the database:\r\n{code:java}\r\nselect * FROM BANDANA where BANDANAKEY like '%cleanup%';\r\n\r\nbandanaid bandanacontext bandanakey bandanavalue \r\n--------- ----------------------------------------------------------- ---------------------- -------------------------------------------------------------- \r\n86 com.atlassian.confluence.schedule.ScheduledJobConfiguration DEFAULT#cleanupTrigger \r\n \r\n 0\r\n \r\n \r\n \r\n\r\n{code}\r\n # Shutdown Confluence\r\n # Set the server time to *~1:50 am*\r\n # add to {{log4j.properties}} the following properties to track the job execution upon application restart:\r\n{code:java}\r\nlog4j.logger.com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService=DEBUG\r\nlog4j.logger.com.atlassian.confluence.impl.schedule.caesium.ConfluenceSchedulerService\r\n{code}\r\n # Start Confluence - we should have the following in the logs indicating that the job is enqueued to run at the default scheduled time:\r\n{code:java}\r\n2020-02-14 01:54:10,535 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 7.1.2 [build 8301 based on commit hash 13280cd41a592ca5883bbc1ae415b58671505365] - synchrony version 3.1.0-master-0f086db5\r\n...\r\n..\r\n2020-02-14 01:55:28,303 DEBUG [Catalina-utility-1] [scheduler.caesium.impl.CaesiumSchedulerService] unscheduleJob unscheduleJob for non-existent jobId: cleanupTrigger\r\n...\r\n..\r\n2020-02-14 01:55:29,993 DEBUG [Catalina-utility-1] [scheduler.caesium.impl.CaesiumSchedulerService] scheduleJob scheduleJob: cleanupTrigger: JobConfig[jobRunnerKey=com.atlassian.confluence.extra.officeconnector:cacheCleanupJob,runMode=RUN_LOCALLY,schedule=Schedule[type=CRON_EXPRESSION,cronScheduleInfo=CronScheduleInfo[cronExpression='0 0 2 * * ?',timeZone=Australia/Sydney]],parameters={com.atlassian.confluence.schedule.TenantAwareJobRescheduler:is-tz-sensitive=true}]\r\n2020-02-14 01:55:29,994 DEBUG [Catalina-utility-1] [scheduler.caesium.impl.CaesiumSchedulerService] enqueueJob Enqueued job 'cleanupTrigger' for Fri Feb 14 02:00:00 AEDT 2020\r\n...\r\n..\r\n(and then it runs at 02:00am)\r\n...\r\n..\r\n2020-02-14 02:00:00,143 DEBUG [Caesium-1-4] [scheduler.caesium.impl.CaesiumSchedulerService] enqueueJob Enqueued job 'cleanupTrigger' for Sat Feb 15 02:00:00 AEDT 2020\r\n{code}\r\n\r\nh2. Expected Results\r\n\r\nA *managed* Scheduled Job will remain disabled.\r\nh2. Actual Results\r\n\r\nA *disabled managed* Scheduled Job will be rescheduled to run after a restart.\r\nh2. Workaround\r\n\r\nThis bug was identified and tested with the {{cleanupTrigger}} job (Office Connector). Follow the workaround from the related bug for *this job*:\r\n - CONFSERVER-58957 - Preview macros for PDF and PowerPoint stops working after sometime\r\n\r\nFor other jobs, any new workaround found in the near-future will be provided in this report.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i1n6rj:","customfield_14734":"1|i1n6xj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i1mysf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i1n6xb:","customfield_12830":null,"summary":"Disabling a system scheduled job continues to run post restart of Confluence","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_13630":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1941926","self":"https://jira.atlassian.com/rest/api/latest/issue/1941926","key":"JRASERVER-75602","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\nWhen accessing Jira within a VM such as Citrix, RDP, or a VDI. If you click on view workflow from the issue view, it causes the workflow popup to render off centre, with the close button appearing off screen.\r\n\r\nIf you close this popup, and open it a second time, then the workflow popup will draw correctly\r\n\r\nThis is reproducible on Data Center: yes\r\n\r\nh3. Steps to Reproduce\r\n# Access Jira from within a VM/VDI\r\n# Go to the issue view\r\n# Click View Workflow\r\n# Experience the workflow window being off centre\r\n\r\nh3. Expected Results\r\nWorkflow should render correctly in the middle of the screen.\r\n\r\nh3. Actual Results\r\nWorkflow renders to the right of the screen, with the close button not being visible.\r\n\r\nAdditionally the following error will appear regardless of zoom level\r\n{noformat}\r\nThe workflow designer may not behave correctly at your current browser zoom level, press ⌘ + 0 to reset it.\r\n{noformat}\r\nh3. Workaround\r\n1. Close the workflow after opening, and then open the view workflow again without refreshing the screen.\r\nIf the size of the windows is still small (wide but “low”) you can use CTRL+ to make the window bigger and the +- signs to the left to size the workflow to make it readable.\r\n\r\n2. Or use this script in announcement banner.\r\n{code}\r\n\r\n{code}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3r1c7:","customfield_14734":"1|i3r1in:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3pwws:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3r1if:","customfield_12830":null,"customfield_10401":null,"summary":"Close button for View Workflow popup showing off screen.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2146753","self":"https://jira.atlassian.com/rest/api/latest/issue/2146753","key":"CONFSERVER-103910","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_18230":null,"customfield_18231":null,"customfield_16732":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":null,"customfield_23833":null,"lastViewed":null,"customfield_19430":null,"customfield_17930":null,"customfield_17933":null,"labels":["advisory","advisory-to-release","dont-import","security"],"customfield_10610":null,"aggregatetimeoriginalestimate":null,"issuelinks":[],"assignee":null,"customfield_22831":null,"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[],"customfield_22035":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/18170","value":"Confluence Data Center","id":"18170","disabled":false}],"customfield_10290":null,"customfield_22034":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/18140","value":"SQLi (SQL 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Bot","active":true,"timeZone":"UTC"},"progress":{"progress":0,"total":0},"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-103910/votes","votes":0,"hasVoted":false},"customfield_20631":"CVE-2026-0603","customfield_22930":null,"customfield_20632":null,"customfield_16130":null,"customfield_18430":null,"customfield_20630":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16634","value":"High","id":"16634","disabled":false},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10700","id":"10700","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=98192&avatarType=issuetype","name":"Public Security 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Products"}},"customfield_16933":null,"customfield_16932":null,"resolutiondate":"2026-08-18T22:01:01.000+0000","watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/CONFSERVER-103910/watchers","watchCount":0,"isWatching":false},"customfield_17333":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_14735":"1|i4on3b:","updated":"2026-08-18T22:01:01.000+0000","customfield_20730":null,"timeoriginalestimate":null,"description":"This High severity SQLi (SQL Injection) vulnerability was introduced in versions 6.6.0, 6.13.0, 7.4.0, 7.13.0, 7.19.0, 8.5.0, 8.9.0, 9.0.1, 9.1.0, 9.2.0, 9.3.1, 9.4.0, 9.5.1, 10.0.3, 10.1.0, and 10.2.0 of Confluence Data Center.\r\n\r\nThis SQLi (SQL Injection) vulnerability, with a CVSS Score of 8.3 and a CVSS Vector of CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:L allows an authenticated attacker to forward a malicious query to the database and compromise the data store which has high impact to confidentiality, high impact to integrity, low impact to availability, and requires no user interaction.\r\n\r\nAtlassian recommends that Confluence Data Center customers upgrade to latest version, if you are unable to do so, upgrade your instance to one of the specified supported fixed versions:\r\n * Confluence Data Center 9.2: Upgrade to a release greater than or equal to 9.2.23\r\n\r\n * Confluence Data Center 10.2: Upgrade to a release greater than or equal to 10.2.15\r\n\r\nSee the release notes ([https://confluence.atlassian.com/doc/confluence-release-notes-327.html]). 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which has no impact to confidentiality, no impact to integrity, high impact to availability, and requires no user interaction.\r\n\r\nAtlassian recommends that Confluence Data Center customers upgrade to latest version, if you are unable to do so, upgrade your instance to one of the specified supported fixed versions:\r\n * Confluence Data Center 9.2: Upgrade to a release greater than or equal to 9.2.23\r\n\r\n * Confluence Data Center 10.2: Upgrade to a release greater than or equal to 10.2.15\r\n\r\nSee the release notes ([https://confluence.atlassian.com/doc/confluence-release-notes-327.html]). You can download the latest version of Confluence Data Center from the download center ([https://www.atlassian.com/software/confluence/download-archives]).\r\n\r\nThe National Vulnerability Database provides the following description for this vulnerability: pgjdbc is an open source postgresql JDBC Driver. From version 42.2.0 to before version 42.7.11, pgjdbc is vulnerable to a client-side denial of service during SCRAM-SHA-256 authentication. A malicious server can instruct the driver to perform SCRAM authentication with a very large iteration count. With a large enough value, the client spends an unbounded amount of CPU time inside PBKDF2 before authentication can fail. A single attempt ties up a CPU core. Repeated or concurrent attempts exhaust client CPU and can wedge connection pools. In affected versions, loginTimeout did not fully mitigate this problem. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66791/watchers","watchCount":11,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-02-14T13:02:09.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz9y6f:","updated":"2026-08-18T13:18:58.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nLucene Search with unlimited PageFilter causes unnecessarily memory allocation for enterprise instances (1M+ issues).\r\n\r\nIn many places unlimited PageFilter is used in JQL queries (Agile board, plugins such as JQL Tricks). This leads to the allocation of an array which has number of documents items, where number of documents is typically greater than number of issues.\r\n\r\nFor 1M+ issues the object size usually is greater than G1HeapRegionSize/2 so it's humongous object. As part of JRASERVER-63665 there was change to optimize the Lucene search and implement Debug logging. \r\nbq. Jira prepares a search with a small limit set (1000) first and checks if _totalHits_ is bigger. If it's bigger then we do a second search and we exactly know the limit now (_totalHits_ from the previous search). I also added analytics to validate this limits and also added logs (debug level). \r\n\r\nh3. Expected Results\r\n* Increase log level \r\n* Fine tune limits. \r\n* Throw an exception during a search, if someone will try to fetch a large amount of documents (100k+).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz9yjz:","customfield_14734":"1|hz9y7b:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hza7zz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz9y7b:","customfield_12830":null,"customfield_10401":null,"summary":"Make Lucene Search with unlimited PageFilter fail to prevent unnecessary memory allocation","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"920263","self":"https://jira.atlassian.com/rest/api/latest/issue/920263","key":"JRASERVER-66678","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Summary\r\nWhen trying to upload an empty file as an attachment for issue, an error message will prompt \"No data was sent for . The browser may not be able to read the file.\"\r\n\r\nh3. Environment\r\nJIRA 7.4.2\r\n\r\nh3. Expected Results\r\nAble to upload the attachment\r\n\r\nh3. Actual Results\r\nCannot upload the attachment. Error message prompts\r\n\r\nh3.Workaround\r\nCreate zip file of the empty file, then upload as attachment (Technically file is not so empty anymore).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz8o6v:","customfield_14734":"1|hz8ns7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz8ydz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz8ns7:","customfield_12830":null,"customfield_10401":null,"summary":"Cannot upload empty file as attachments","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"315191","self":"https://jira.atlassian.com/rest/api/latest/issue/315191","key":"JRASERVER-36735","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"227883","customfield_11435":"227883","customfield_11437":"227553","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Application Lifecycle"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":"has\\sdifferent\\stype\\sdefinition\\sand\\shas\\sbeen\\schanged\\sfrom\\sVARCHAR\\d.\\d*.\\sto\\sVARCHAR\\d.\\d*\\sCHAR.","customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dcurrie%40atlassian.com","name":"dcurrie@atlassian.com","key":"dcurrie@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dcurrie%40atlassian.com&avatarId=5789336","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dcurrie%40atlassian.com&avatarId=5789336","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dcurrie%40atlassian.com&avatarId=5789336","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dcurrie%40atlassian.com&avatarId=5789336"},"displayName":"Dave C","active":true,"timeZone":"Australia/Currie"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"242644","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dcurrie%40atlassian.com","name":"dcurrie@atlassian.com","key":"dcurrie@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dcurrie%40atlassian.com&avatarId=5789336","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dcurrie%40atlassian.com&avatarId=5789336","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dcurrie%40atlassian.com&avatarId=5789336","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dcurrie%40atlassian.com&avatarId=5789336"},"displayName":"Dave C","active":true,"timeZone":"Australia/Currie"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36735/votes","votes":27,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-36735/watchers","watchCount":31,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-01-27T21:28:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12830","value":"10%","id":"12830","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxa0ov:","updated":"2026-08-18T07:35:40.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nDue to the fix in JRA-12304, on every JIRA startup the database displays additional INFO logging about a change in the database columns. This seems unnecessary to appear on every startup.\r\n\r\nh3. Steps to Reproduce\r\n\r\nUse a non-4-byte character set for your Oracle database.\r\n\r\nh3. Expected Results\r\n\r\nJIRA starts up without {{core.entity.jdbc.DatabaseUtil}} outputting information about the DB being changed on every startup.\r\n\r\nh3. Actual Results\r\n\r\nOn every startup the following is written to the logs:\r\n\r\n{noformat}\r\n2014-01-10 17:58:24,760 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Database Product Name is Oracle\r\n2014-01-10 17:58:24,760 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Database Product Version is Oracle Database 11g Enterprise Edition Release 11.2.0.2.0 - 64bit Production\r\nWith the Partitioning option\r\n2014-01-10 17:58:24,760 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Database Driver Name is Oracle JDBC driver\r\n2014-01-10 17:58:24,761 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Database Driver Version is 11.2.0.2.0\r\n2014-01-10 17:58:25,917 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"AUTHOR\" of type \"VARCHAR2\" of table \"jiraaction\" of entity \"Action\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n2014-01-10 17:58:26,224 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"ACTIONTYPE\" of type \"VARCHAR2\" of table \"jiraaction\" of entity \"Action\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n2014-01-10 17:58:26,243 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"ACTIONLEVEL\" of type \"VARCHAR2\" of table \"jiraaction\" of entity \"Action\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n2014-01-10 17:58:26,261 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"UPDATEAUTHOR\" of type \"VARCHAR2\" of table \"jiraaction\" of entity \"Action\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n2014-01-10 17:58:26,281 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"APPLICATION_NAME\" of type \"VARCHAR2\" of table \"cwd_application\" of entity \"Application\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n2014-01-10 17:58:26,300 localhost-startStop-1 INFO [core.entity.jdbc.DatabaseUtil] Column \"LOWER_APPLICATION_NAME\" of type \"VARCHAR2\" of table \"cwd_application\" of entity \"Application\" has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR).\r\n{noformat}\r\n\r\nh3. Workaround\r\n\r\nAlways use the recommended encoding of AL32UTF8 when using Oracle.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxcy4n:","customfield_14734":"1|hx9yo7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxgi53:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxbgnr:","customfield_12830":null,"customfield_10401":null,"summary":"Column has different type definition and has been changed from VARCHAR2(255) to VARCHAR2(255 CHAR) appears constantly","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":"Database: 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configuration on Dashboard fails","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & 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Raspel","active":true,"timeZone":"Europe/Helsinki"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34324/votes","votes":34,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-34324/watchers","watchCount":32,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2013-08-15T11:21:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12833","value":"75%","id":"12833","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hx6g5r:","updated":"2026-08-18T07:35:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"Cannot edit any of the external gadget on dashboard. Editing form element doesn't show up when selecting \"Edit\" from external gadget's Gadget Menu.\r\n\r\nThis issue may be different from [JRA-34274|https://jira.atlassian.com/browse/JRA-34274] as it doesn't have any JS exceptions.\r\n\r\nA little bit debugging and it turned out that form has unwanted \"hidden\" class defined. Show/hide toggle is managed with css display: block/none. But \"hidden\" class is more important and form stays hidden.\r\n\r\nAt the moment the template that I can see from browser resources is:\r\n{code:html|title=/secure/Dashboard.jspa line 634}\r\n
\r\n{code}\r\n\r\nBut should be without hidden class:\r\n{code:html|title=/secure/Dashboard.jspa line 634}\r\n\r\n{code}\r\n\r\nFor example on dashboard:\r\n-> \"+ Add gadget\"\r\n-> find \"JIRA: News\"\r\n-> \"Add it now\"\r\n-> \"Close\" dialog\r\n-> Open \"Gadget Menu\" dropdown from gadget upper right corner\r\n-> \"Edit\"","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx9kwf:","customfield_14734":"1|hx6ecf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxdidr:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hx7jef:","customfield_12830":null,"customfield_10401":null,"summary":"Dashboard external gadgets cannot be 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-20138].\r\n{panel}\r\nRemoving system fields such as affected/fixed version in the view issue screen does not take effect. The only method to remove those field right now is by hiding it in the field configuration, which is inconvenient as it might be required for some workflow steps.\r\n\r\nWorkaround:\r\nhttps://confluence.atlassian.com/jirakb/how-to-hide-elements-in-jira-using-css-or-javascript-958774526.html","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwewon:","customfield_10651":null,"customfield_14734":"1|hwakjb:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwq59z:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwfzyv:","customfield_10653":null,"customfield_10401":null,"summary":"Removing system fields from the view issue 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suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66918/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2018-03-09T02:24:47.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzbhrj:","updated":"2026-08-18T07:08:10.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n# Currently, to create a Project from REST API, we will need to provide projectTemplateKey as per the example from [JIRA 7.7.1 Create Project REST API|https://docs.atlassian.com/software/jira/docs/api/REST/7.7.1/#api/2/project-createProject]:\r\n{noformat}\r\n{\r\n \"key\": \"EX\",\r\n \"name\": \"Example\",\r\n \"projectTypeKey\": \"business\",\r\n \"projectTemplateKey\": \"com.atlassian.jira-core-project-templates:jira-core-project-management\",\r\n \"description\": \"Example Project description\",\r\n \"lead\": \"Charlie\",\r\n \"url\": \"http://atlassian.com\",\r\n \"assigneeType\": \"PROJECT_LEAD\",\r\n \"avatarId\": 10200,\r\n \"issueSecurityScheme\": 10001,\r\n \"permissionScheme\": 10011,\r\n \"notificationScheme\": 10021,\r\n \"categoryId\": 10120\r\n}\r\n{noformat}\r\n# However, there is no REST API endpoint to retrieve the available {{projectTemplateKey}} from JIRA.\r\n\r\nh3. Suggested Solution\r\nTo have a REST API endpoint for us to retrieve the available {{projectTemplateKey}} from JIRA so that we can use the {{projectTemplateKey}} during the Project creation.\r\n \r\nh3. Workaround \r\nThe available {{projectTemplateKey}} is listed in [JIRA API 7.1.0 Create Project - Atlassian Community|https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-API-7-1-0-Create-Project/qaq-p/551444].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzbibz:","customfield_10651":null,"customfield_14734":"1|hzbhsf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzbq9z:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzbhsf:","customfield_10653":null,"customfield_10401":null,"summary":"Provide REST API endpoint to retrieve projectTemplateKey ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"883470","self":"https://jira.atlassian.com/rest/api/latest/issue/883470","key":"JRASERVER-66329","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 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Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.13,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/87698","id":"87698","name":"7.13.5","archived":false,"released":true,"releaseDate":"2019-07-19"},{"self":"https://jira.atlassian.com/rest/api/2/version/88609","id":"88609","description":"","name":"8.3.3","archived":false,"released":true,"releaseDate":"2019-08-28"},{"self":"https://jira.atlassian.com/rest/api/2/version/96895","id":"96895","description":"","name":"8.5.19","archived":false,"released":true,"releaseDate":"2021-09-14"},{"self":"https://jira.atlassian.com/rest/api/2/version/105599","id":"105599","description":"","name":"8.20.25","archived":false,"released":true,"releaseDate":"2023-07-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/105514","id":"105514","description":"","name":"9.4.9","archived":false,"released":true,"releaseDate":"2023-07-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/104018","id":"104018","description":"","name":"9.6.0","archived":false,"released":true,"releaseDate":"2023-01-24"},{"self":"https://jira.atlassian.com/rest/api/2/version/105528","id":"105528","description":"","name":"9.10.1","archived":false,"released":true,"releaseDate":"2023-08-01"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST 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Wei","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ywoo","name":"ywoo","key":"ywoo","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ywoo&avatarId=6550613","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ywoo&avatarId=6550613","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ywoo&avatarId=6550613","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ywoo&avatarId=6550613"},"displayName":"Yit Wei","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66329/votes","votes":131,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66329/watchers","watchCount":90,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-11-14T15:40:32.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz55gv:","updated":"2026-08-18T07:07:16.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nUnable to add more than 1 issue link when creating/editing an issue via REST API\r\n\r\nh3. Steps to Reproduce\r\n# Run [PUT /rest/api/2/issue/\\{issueIdOrKey\\}|https://docs.atlassian.com/jira/REST/server/#api/2/issue-editIssue] with the following JSON data\r\n{code}{\r\n \"update\":{\r\n \"issuelinks\":[\r\n {\r\n \"add\":{\r\n \"type\":{\r\n \"name\":\"Blocks\",\r\n \"inward\":\"is blocked by\",\r\n \"outward\":\"blocks\"\r\n },\r\n \"outwardIssue\":{\r\n \"key\":\"TEST-1\"\r\n }\r\n }\r\n },\r\n {\r\n \"add\":{\r\n \"type\":{\r\n \"name\":\"Blocks\",\r\n \"inward\":\"is blocked by\",\r\n \"outward\":\"blocks\"\r\n },\r\n \"outwardIssue\":{\r\n \"key\":\"TEST-2\"\r\n }\r\n }\r\n }\r\n ]\r\n }\r\n}{code}\r\n\r\nh3. Expected Results\r\nIssue is updated with 2 issue links\r\n\r\nh3. Actual Results\r\nFollowing is seen as response\r\n{code}{\r\n \"errorMessages\": [],\r\n \"errors\": {\r\n \"issuelinks\": \"Too many operations (2) provided for field 'issuelinks'. We support at most 1 operation for this field.\"\r\n }\r\n}{code}\r\n\r\nh3. Notes\r\nAFAICT there is no reason for this limitation. You can create multiple issue links and you can add multiple labels for example using a similar JSON as the above since it's an array.\r\n\r\nh3.Workaround\r\nAdd issue links one at a time using multiple REST calls.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz561b:","customfield_14734":"1|hz55hr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz5ilz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz55hj:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to add more than 1 issue link using REST 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not removed if Crowd session is expired","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"371447","self":"https://jira.atlassian.com/rest/api/2/issueLink/371447","inwardIssue":{"id":"1000592","key":"CONFSERVER-56149","self":"https://jira.atlassian.com/rest/api/2/issue/1000592","fields":{"summary":"crowd.token_key not removed if Crowd session is expired","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP Integration"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=troyall","name":"troyall","key":"troyall","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=troyall&avatarId=8836034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=troyall&avatarId=8836034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=troyall&avatarId=8836034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=troyall&avatarId=8836034"},"displayName":"TJ Royall","active":false,"timeZone":"America/Chicago"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=troyall","name":"troyall","key":"troyall","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=troyall&avatarId=8836034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=troyall&avatarId=8836034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=troyall&avatarId=8836034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=troyall&avatarId=8836034"},"displayName":"TJ Royall","active":false,"timeZone":"America/Chicago"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67639/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-67639/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2018-07-23T17:12:40.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzh4wf:","updated":"2026-08-18T07:07:15.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nWhen utilizing Crowd SSO auth to Jira, the crowd.token_key cookie is not removed if a user's Crowd session is expired.\r\nh3. Steps to Reproduce\r\n # Configure a Crowd Server\r\n # Integrate Jira with Crowd using the SSO Seraph authenticator\r\n # Authenticate to Jira as a Crowd user, view browser cookies and observe presence of *crowd.token_key* cookie\r\n # Forcibly expire the user's session in Crowd\r\n # Wait for the Crowd *session.validationinterval* value to expire (2 minutes by default)\r\n # Try to load a Jira page, you should be logged out and redirected to login page\r\n # Refresh and view cookies, observe that the *crowd.token_key* cookie is still present.\r\n\r\nh3. Expected Results\r\n\r\nThe cookie should be removed from subsequent requests, as it is with Bitbucket.\r\nh3. Actual Results\r\n\r\nCookie persists, and each attempt to load the page before re-authenticating will perform tens of POST call to the Crowd server for a no-longer extant Crowd session, e.g.: Jira should not check session validation for each HTTP request in the page after getting first 404 Unknown Session from Crowd\r\n{noformat}\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-20 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-13 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-10 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-17 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-2 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-14 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-16 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:03 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-9 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-7 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-22 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-24 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-25 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-4 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-11 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-1 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-18 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-3 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-19 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-18 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-8 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-21 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-23 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-12 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-15 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-6 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-5 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-20 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-13 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-10 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:10 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-17 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:11 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-2 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:11 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-14 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:11 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-16 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-9 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-7 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-22 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-24 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-25 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-4 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-11 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-1 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-3 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-19 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-18 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-8 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-21 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-23 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-12 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:15 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-15 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:16 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-6 - linux-104357.prod.atl-cd.net\r\n[27/Jun/2025:14:09:16 +0000] Apache-HttpClient/4.5.14 (Java/17.0.15) 172.50.0.2 POST POST /crowd/rest/usermanagement/1/session/bRMy_Cnd6qAA0gxIw1_tjwAAAAAAAoABY3Jvd2R1c2VyMDE HTTP/1.1 147 404 http-nio-8095-exec-5 - linux-104357.prod.atl-cd.net \r\n\r\n\r\n{noformat}\r\nJira will retry the POST request 4x+ times before user is redirected to a login page.\r\n\r\nJira should also remove the cookie when it performs the redirect.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzh567:","customfield_14734":"1|hzh4xb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hzh98f:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hzh4xb:","customfield_12830":null,"customfield_10401":null,"summary":"crowd.token_key not removed if Crowd session is expired","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1091364","self":"https://jira.atlassian.com/rest/api/latest/issue/1091364","key":"JRASERVER-68496","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13170","id":"13170","name":"REST API"},{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed3706f10a11","name":"ed3706f10a11","key":"daniel.juarez.gonzalez","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=32"},"displayName":"Daniel Juárez","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed3706f10a11","name":"ed3706f10a11","key":"daniel.juarez.gonzalez","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/d7aca1c11df6fede982665e9a8e22191?d=mm&s=32"},"displayName":"Daniel Juárez","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68496/votes","votes":7,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-68496/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2018-11-26T11:25:21.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hzso6n:","updated":"2026-08-18T07:07:15.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"At this moment it is not possible to unset the Notification Scheme through the REST API (v2).\r\n\r\nOnly an existing ID can be used.\r\n\r\nThis operation can be done through the Web interface selecting \"None\".","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzsob3:","customfield_10651":null,"customfield_14734":"1|hzso7j:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzspuv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzso7j:","customfield_10653":null,"customfield_10401":null,"summary":"Set \"None\" Notification scheme through REST API","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1147566","self":"https://jira.atlassian.com/rest/api/latest/issue/1147566","key":"JRASERVER-69142","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 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navigation bar menu item highlight text colour poorly contrasts after upgrade to Jira 7.11","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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Summary\r\n\r\nThe \"Menu Item Highlight Text Color\" setting is not reflected when installing a fresh Jira, or when clicking on the revert button:\r\n - when Jira is installed, the text color is showing as grey in the drop down menu, although it is set to white in ⚙ > System > Look and feel\r\n - if the color is changed to a non-white color in ⚙ > System > Look and feel and then it is set back to white by using the *Revert* button, the color is not changed back to white in the drop down menu\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira\r\n # Go to ⚙ > System > Look and feel and check the current setting: notice that it's set to white\r\n !Step1.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu and notice that it's grey (not expected)\r\n !Step2.png|thumbnail!\r\n # Go back to ⚙ > System > Look and feel\r\n # Change the \"Menu Item Highlight Text Color\" setting to purple\r\n !Step3.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu and notice that it's purple (expected)\r\n !Step4.png|thumbnail!\r\n # Go back to ⚙ > System > Look and feel and click on the *Revert* button next to the \"Menu Item Highlight Text Color\" setting\r\n !Step5.png|thumbnail!\r\n # Check the text color in the *Projects* dropdown menu\r\n\r\nh3. Expected Results\r\n\r\nThe color of the text should be white.\r\nh3. Actual Results\r\n\r\nThe color of the text is still purple (not expected):\r\n !Step6.png|thumbnail!\r\nh3. Workaround\r\n # Go to ⚙ > System > Look and feel\r\n # Change the \"Menu Item Highlight Text Color\" setting to a non-white color\r\n # Change the \"Menu Item Highlight Text Color\" setting back to white *manually* either by moving the cursor to the white color area instead of using the *Revert* button\r\n !Step7.png|thumbnail!\r\n # The text will show as white:\r\n !Step8.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i01nt3:","customfield_14734":"1|i01nsv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i01ncv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i01nsn:","customfield_12830":null,"customfield_10401":null,"summary":"The \"Menu Item Highlight Text Color\" setting is not reflected when installing a fresh JIRA, or when clicking on the 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] documentation page currently lists the latest Tomcat update for Jira 8.20 as Tomcat 8.5.83 (bundled with Jira 8.20.15).\r\n\r\nHowever, Jira 8.20.17 has since been released with Tomcat 8.5.84, and most recently 8.20.19 has been released with Tomcat 8.5.85. This can be confirmed by downloading the relevant Jira versions and checking the included Tomcat release notes:\r\n{noformat}\r\n$ grep 'Tomcat Version' atlassian-jira-software-8.20.17-standalone/tomcat-docs/RELEASE-NOTES\r\n                     Apache Tomcat Version 8.5.84\r\n$ grep 'Tomcat Version' atlassian-jira-software-8.20.19-standalone/tomcat-docs/RELEASE-NOTES\r\n                     Apache Tomcat Version 8.5.85{noformat}\r\nh3. Suggested Solution\r\n\r\nAdd new entries to the table for Jira 8.20 in [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] to reflect the fact that Jira 8.20.17 is bundled with Tomcat 8.5.84 and Jira 8.20.19 is bundled with Tomcat 8.5.85.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3oybb:","customfield_10651":null,"customfield_14734":"1|i3oyhr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3nv5o:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3oyhj:","customfield_10653":null,"customfield_10401":null,"summary":"Update Bundled Tomcat and Java versions documentation for Jira 8.20","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2038276","self":"https://jira.atlassian.com/rest/api/latest/issue/2038276","key":"JRASERVER-77950","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"555221","self":"https://jira.atlassian.com/rest/api/2/issueLink/555221","inwardIssue":{"id":"2159557","key":"JRASERVER-79498","self":"https://jira.atlassian.com/rest/api/2/issue/2159557","fields":{"summary":"Update Bundled Tomcat and Java versions documentation for Jira 10.3 and 11.3","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10120","id":"10120","name":"Documentation - All","description":"Component is excluded for Server DoS work. 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Problem Description\r\n\r\nCurrently we have two separate, independent copies of the *Bundled Tomcat and Java versions* page, both with incomplete information:\r\n * [https://confluence.atlassian.com/display/ADMINJIRASERVER/Bundled+Tomcat+and+Java+versions|https://confluence.atlassian.com/adminjiraserver/bundled-tomcat-and-java-versions-1360072938.html]\r\n * [https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions]\r\n\r\nThe former has no minor version information for Jira 9.12 or later and only shows Jira 9.4 versions up to Jira 9.4.12, while the latter has more extensive minor version information for Jira 9.4 and 9.12 but no information for Jira versions 9.14 and newer. Neither page has fully up-to-date minor version information for Jira 9.4/9.12/9.15-9.17.\r\nh3. Suggested Solution\r\n\r\nConsolidate the two pages into one, and add the following new entries to the consolidated page:\r\n||Jira version||Tomcat version||\r\n|9.4.21|9.0.88|\r\n|9.4.22|9.0.89|\r\n|9.4.25|9.0.91|\r\n|9.12.12|9.0.91|\r\n|9.15.2|9.0.88|\r\n|9.16.1|9.0.89|\r\n|9.17.1|9.0.90|\r\n|9.17.2|9.0.91|","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i46zv3:","customfield_10651":null,"customfield_14734":"1|i4701b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i45tok:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i47013:","customfield_10653":null,"customfield_10401":null,"summary":"Consolidate and update Bundled Tomcat and Java versions documentation","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1918635","self":"https://jira.atlassian.com/rest/api/latest/issue/1918635","key":"JRASERVER-74884","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] documentation page currently lists the latest update for Jira 9.4 as bundled with Tomcat 9.0.68.\r\n\r\nHowever, Jira 9.4.3 has been updated and is now bundled with Tomcat 9.0.70. This can be confirmed by downloading Jira 9.4.3 and checking the included Tomcat release notes:\r\n{noformat}\r\n$ grep 'Tomcat Version' atlassian-jira-software-9.4.3-standalone/tomcat-docs/RELEASE-NOTES \r\n Apache Tomcat Version 9.0.70{noformat}\r\nh3. Suggested Solution\r\n\r\nAdd a new entry to the table for Jira 9.4 in [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] to reflect the fact that Jira 9.4.3 is bundled with Tomcat 9.0.70.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3n4zz:","customfield_10651":null,"customfield_14734":"1|i3n56f:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3m24c:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3n567:","customfield_10653":null,"customfield_10401":null,"summary":"Update Bundled Tomcat and Java versions documentation for Jira 9.4.3","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1995618","self":"https://jira.atlassian.com/rest/api/latest/issue/1995618","key":"JRASERVER-76926","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"555219","self":"https://jira.atlassian.com/rest/api/2/issueLink/555219","inwardIssue":{"id":"2159557","key":"JRASERVER-79498","self":"https://jira.atlassian.com/rest/api/2/issue/2159557","fields":{"summary":"Update Bundled Tomcat and Java versions documentation for Jira 10.3 and 11.3","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10120","id":"10120","name":"Documentation - All","description":"Component is excluded for Server DoS work. 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] documentation page currently lists the latest Tomcat update for Jira 9.12 as Tomcat 9.0.82 (bundled with Jira 9.12.0).\r\n\r\nHowever, Jira 9.12.2 has since been released with Tomcat 9.0.84. This can be confirmed by downloading it and checking the included Tomcat release notes:\r\n{noformat}\r\n$ grep 'Tomcat Version' atlassian-jira-software-9.12.2-standalone/tomcat-docs/RELEASE-NOTES\r\n Apache Tomcat Version 9.0.84\r\n{noformat}\r\nh3. Suggested Solution\r\n\r\nAdd a new entry to the table for Jira 9.12 in [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] to reflect the fact that Jira 9.12.2 is bundled with Tomcat 9.0.84.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i401fj:","customfield_10651":null,"customfield_14734":"1|i401lr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3yuv8:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i401lj:","customfield_10653":null,"customfield_10401":null,"summary":"Update Bundled Tomcat and Java versions documentation for Jira 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/display/JIRACORE/Bundled+Tomcat+and+Java+versions] documentation page currently lists the latest update for Jira 9.4 as containing Tomcat 9.0.73.\r\n\r\nHowever, Jira 9.4.9 was updated to include Tomcat 9.0.75. This can be confirmed by downloading the ZIP or TAR.GZ archive, unpacking it and checking the included Tomcat release notes:\r\n{noformat}\r\n$ grep 'Apache Tomcat Version' atlassian-jira-software-9.4.9-standalone/tomcat-docs/RELEASE-NOTES\r\n                     Apache Tomcat Version 9.0.75{noformat}\r\nh3. 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/adminjiraserver/bundled-tomcat-and-java-versions-1360072938.html] documentation page currently lists the latest Tomcat version for Jira 9.12 and 10.3 as Tomcat 9.0.98 (bundled with Jira 9.12.17 and 10.3.1).\r\n\r\nHowever, several new Jira 9.12 and 10.3 versions have since been released with updated Tomcat versions.\r\nh3. Suggested Solution\r\n\r\nAdd the following entries to the page:\r\n||Jira version||Tomcat version||\r\n|9.12.19|9.0.100|\r\n|9.12.20|9.0.102|\r\n|9.12.23|9.0.104|\r\n|9.12.24|9.0.105|\r\n|9.12.25|9.0.106|\r\n|10.3.4|9.0.100|\r\n|10.3.5|9.0.102|\r\n|10.3.6|9.0.104|\r\n|10.3.7|9.0.105|\r\n|10.3.8|9.0.106|","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ese7:","customfield_10651":null,"customfield_14734":"1|i4eskf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4dly4:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4esk7:","customfield_10653":null,"customfield_10401":null,"summary":"Update Bundled Tomcat and Java versions documentation for Jira 9.12 and 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Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":8.11,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/92205","id":"92205","description":"","name":"8.11.1","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/92948","id":"92948","description":"","name":"8.15.0","archived":false,"released":true,"releaseDate":"2021-02-02"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=458e633c07a6","name":"458e633c07a6","key":"JIRAUSER5624240","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5624240&avatarId=6612832","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5624240&avatarId=6612832","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5624240&avatarId=6612832","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5624240&avatarId=6612832"},"displayName":"Jose Antonio Uribe","active":false,"timeZone":"Europe/Amsterdam"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":42.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmasutti","name":"tmasutti","key":"tmasutti","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmasutti&avatarId=5869397","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmasutti&avatarId=5869397","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmasutti&avatarId=5869397","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmasutti&avatarId=5869397"},"displayName":"Thiago Masutti","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=tmasutti","name":"tmasutti","key":"tmasutti","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=tmasutti&avatarId=5869397","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=tmasutti&avatarId=5869397","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=tmasutti&avatarId=5869397","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=tmasutti&avatarId=5869397"},"displayName":"Thiago Masutti","active":false,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72195/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2021-04-12T07:26:50.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-72195/watchers","watchCount":5,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2021-03-08T16:39:06.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i2royv:","updated":"2026-08-18T06:02:49.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nJira relies on [Lucene|https://lucene.apache.org/] for its indexing capabilities.\r\nIf there's an NFS mount broken (stale, hung or inaccessible) in the Linux server running Jira, then any Lucene index related feature might break because of it, even if the file system isn't related with the Jira application.\r\n\r\nWhile the NFS problem isn't resolved, Jira might be in an unusable state, since Lucene won't work as expected. \r\nAs part of Lucene Index initialization, *Lucene iterates over all mounted FS to check its properties*. So this issue will be triggered when Jira is restarted while the NFS problem is ongoing.\r\n\r\nh3. Steps to Reproduce\r\n # Install a vanilla instance of Jira in Linux.\r\n #* This was validated with both Jira Core and Jira Software.\r\n #* The issue was validated on versions 8.11.1 and 8.15.0 (latest at time the bug was reported).\r\n #* The issue was validated with AdoptOpenJDK 8 and latest version of AdoptOpenJDK 11 HotSpot (11.0.10+9).\r\n # Create a few projects and navigate through pages to ensure everything is fine with the new installation.\r\n # On the OS level, create an NFS mount that is unrelated to the Jira application and make it unreachable.\r\n{quote}\r\nThis helps creating a local NFS mount point on Ubuntu.\r\nTo make it simple, the Jira server is both the NFS server and client.\r\n# Install NFS server and client.\r\n{code}\r\nsudo apt-get update\r\nsudo apt install nfs-kernel-server nfs-common\r\n{code}\r\n# Create the export folder.\r\n{code}\r\nmkdir -p /tmp/sourcefolder\r\n{code}\r\n# Configure the NFS export file {{/etc/exports}} adding the following line.\r\n{code}\r\n/tmp/sourcefolder (rw,sync,no_subtree_check)\r\n{code}\r\n# Export the shared folder.\r\n{code}\r\nsudo exportfs -a\r\nsudo systemctl restart nfs-kernel-server\r\n{code}\r\n# Create the mount point.\r\n{code}\r\nmkdir -p /tmp/targetfolder\r\n{code}\r\n# Configure {{/etc/fstab}} to mount the NFS adding the following line.\r\n{code}\r\n:/tmp/sourcefolder /tmp/targetfolder nfs defaults 0 0\r\n{code}\r\n# Mount NFS.\r\n{code}\r\nmount /tmp/targetfolder\r\ndf -h\r\n{code}\r\n# Deny access to port 2049 (NFS) from the local server.\r\n{code}\r\nsudo iptables -I INPUT -p tcp -i lo --dport 2049 -j DROP\r\n{code}\r\n #* This simulates a hanging NFS mount, but totally unrelated to the application.\r\n{quote}\r\n# Restart Jira and wait for it to startup.\r\n# Access an existing issue and add a new comment to it.\r\n #* This will trigger a reindex action.\r\n# Try to access the Indexing administration page.\r\n\r\nh3. Expected Results\r\nJira would work normally and index related features work as expected. The indexing page is accessible to the administrator.\r\n\r\nh3. Actual Results\r\nThe Indexing administration page never loads and, if Jira is behind a reverse proxy or load balancer, a timeout (HTTP 504) could occur.\r\n\r\nLooking at the application logs ({{atlassian-jira.log}}) you may have entries similar to the below:\r\n{code}\r\n2021-03-08 14:39:12,172+0000 http-nio-8080-exec-10 ERROR admin 878x101x1 170lfw 172.29.226.6 /rest/jira-importers-plugin/1.0/demo/create [c.a.j.issue.index.DefaultIndexManager] Wait attempt timed out - waited 30000 milliseconds\r\ncom.atlassian.jira.issue.index.IndexException: Wait attempt timed out - waited 30000 milliseconds\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.obtain(DefaultIndexManager.java:872)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.await(DefaultIndexManager.java:843)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.executeWithIndexLock(DefaultIndexManager.java:830)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:618)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssueObjects(DefaultIndexManager.java:494)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:540)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:523)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)\r\n\tat com.sun.proxy.$Proxy29.reIndex(Unknown Source)\r\n\tat com.atlassian.jira.workflow.function.issue.IssueReindexFunction.execute(IssueReindexFunction.java:23)\r\n\tat com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1014)\r\n\tat com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)\r\n\tat com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:754)\r\n\tat com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:499)\r\n\tat com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:207)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n\tat com.sun.proxy.$Proxy228.createIssue(Unknown Source)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)\r\n\tat org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)\r\n\tat org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)\r\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\r\n\tat org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)\r\n\tat com.sun.proxy.$Proxy1488.createIssue(Unknown Source)\r\n\tat com.atlassian.jira.plugins.importer.compatibility.CompatibilityUtil71.createIssue(CompatibilityUtil71.java:231)\r\n\tat com.atlassian.jira.plugins.importer.compatibility.CompatibilityBridgeUtils.createIssue(CompatibilityBridgeUtils.java:113)\r\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.ExternalUtils.createIssue(ExternalUtils.java:202)\r\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:914)\r\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:798)\r\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:414)\r\n\tat com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)\r\n\tat com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:110)\r\n\tat com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.createSampleData(SampleDataImporterImpl.java:98)\r\n\tat com.atlassian.jira.plugins.importer.demo.DemoDataImportServiceImpl.importDemoProject(DemoDataImportServiceImpl.java:150)\r\n\tat com.atlassian.jira.plugins.importer.demo.DemoDataImportServiceImpl.createDemoDataProject(DemoDataImportServiceImpl.java:124)\r\n\tat com.atlassian.jira.plugins.importer.rest.DemoDataResource.createDemo(DemoDataResource.java:213)\r\n\t... 3 filtered\r\n\tat java.lang.reflect.Method.invoke(Method.java:498)\r\n\tat com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)\r\n\t... 13 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)\r\n\t... 1 filtered\r\n\tat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)\r\n\t... 36 filtered\r\n\tat com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)\r\n\t... 4 filtered\r\n\tat com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)\r\n\t... 3 filtered\r\n\tat com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)\r\n\t... 8 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 43 filtered\r\n\tat com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)\r\n\t... 17 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)\r\n\t... 1 filtered\r\n\tat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)\r\n\t... 16 filtered\r\n\tat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)\r\n\t... 3 filtered\r\n\tat com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)\r\n\t... 19 filtered\r\n\tat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)\r\n\t... 10 filtered\r\n\tat com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)\r\n\t... 4 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)\r\n\t... 25 filtered\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\n{code}\r\n\r\n\\\\\r\n\\\\\r\nIf a thread dump is taken while the issue is reproducible, then the following situation may be recognized.\r\n* One or more {{runnable}} threads with a stack trace similar to the below.\r\n{code}\r\n\"JiraIndexCommitThread-3\" #191 daemon prio=5 os_prio=0 cpu=24.46ms elapsed=182.70s tid=0x00007fe06821a800 nid=0x2871 runnable [0x00007fe0105b8000]\r\n java.lang.Thread.State: RUNNABLE\r\n\tat sun.nio.fs.UnixNativeDispatcher.stat0(java.base@11.0.10/Native Method)\r\n\tat sun.nio.fs.UnixNativeDispatcher.stat(java.base@11.0.10/UnixNativeDispatcher.java:301)\r\n\tat sun.nio.fs.UnixFileAttributes.get(java.base@11.0.10/UnixFileAttributes.java:70)\r\n\tat sun.nio.fs.UnixFileStore.devFor(java.base@11.0.10/UnixFileStore.java:59)\r\n\tat sun.nio.fs.UnixFileStore.(java.base@11.0.10/UnixFileStore.java:74)\r\n\tat sun.nio.fs.LinuxFileStore.(java.base@11.0.10/LinuxFileStore.java:53)\r\n\tat sun.nio.fs.LinuxFileSystem.getFileStore(java.base@11.0.10/LinuxFileSystem.java:128)\r\n\tat sun.nio.fs.UnixFileSystem$FileStoreIterator.readNext(java.base@11.0.10/UnixFileSystem.java:211)\r\n\tat sun.nio.fs.UnixFileSystem$FileStoreIterator.hasNext(java.base@11.0.10/UnixFileSystem.java:222)\r\n\t- locked <0x00000007011eff40> (a sun.nio.fs.UnixFileSystem$FileStoreIterator)\r\n\tat org.apache.lucene.util.IOUtils.getFileStore(IOUtils.java:595)\r\n\tat org.apache.lucene.util.IOUtils.spinsLinux(IOUtils.java:539)\r\n\tat org.apache.lucene.util.IOUtils.spins(IOUtils.java:528)\r\n\tat org.apache.lucene.util.IOUtils.spins(IOUtils.java:503)\r\n\tat org.apache.lucene.index.ConcurrentMergeScheduler.initDynamicDefaults(ConcurrentMergeScheduler.java:412)\r\n\t- locked <0x000000071cee1370> (a org.apache.lucene.index.ConcurrentMergeScheduler)\r\n\tat org.apache.lucene.index.ConcurrentMergeScheduler.merge(ConcurrentMergeScheduler.java:500)\r\n\t- locked <0x000000071cee1370> (a org.apache.lucene.index.ConcurrentMergeScheduler)\r\n\tat org.apache.lucene.index.IndexWriter.maybeMerge(IndexWriter.java:2247)\r\n\tat org.apache.lucene.index.IndexWriter.commitInternal(IndexWriter.java:3471)\r\n\tat org.apache.lucene.index.IndexWriter.commit(IndexWriter.java:3423)\r\n\tat com.atlassian.jira.index.WriterWrapper.commit(WriterWrapper.java:379)\r\n\tat com.atlassian.jira.index.DefaultIndexEngine$WriterReference.commit(DefaultIndexEngine.java:201)\r\n\tat com.atlassian.jira.index.PeriodicIndexWriterCommitScheduler.commitWriter(PeriodicIndexWriterCommitScheduler.java:130)\r\n\tat com.atlassian.jira.index.PeriodicIndexWriterCommitScheduler.lambda$null$0(PeriodicIndexWriterCommitScheduler.java:115)\r\n\tat com.atlassian.jira.index.PeriodicIndexWriterCommitScheduler$$Lambda$2707/0x0000000802c5a840.run(Unknown Source)\r\n\tat java.util.concurrent.CompletableFuture$AsyncRun.run(java.base@11.0.10/CompletableFuture.java:1736)\r\n\tat java.util.concurrent.Executors$RunnableAdapter.call(java.base@11.0.10/Executors.java:515)\r\n\tat java.util.concurrent.FutureTask.run(java.base@11.0.10/FutureTask.java:264)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(java.base@11.0.10/ScheduledThreadPoolExecutor.java:304)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(java.base@11.0.10/ThreadPoolExecutor.java:1128)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(java.base@11.0.10/ThreadPoolExecutor.java:628)\r\n\tat com.atlassian.jira.util.thread.JiraThreadLocalUtils.lambda$wrap$1(JiraThreadLocalUtils.java:156)\r\n\tat com.atlassian.jira.util.thread.JiraThreadLocalUtils$$Lambda$1324/0x0000000802157040.run(Unknown Source)\r\n\tat java.lang.Thread.run(java.base@11.0.10/Thread.java:834)\r\n{code}\r\n\r\n\\\\\r\n\\\\\r\n\r\n * Multiple threads {{waiting}} for the release of a resource lock, with a stack trace similar to the below.\r\n{code}\r\n\"http-nio-8080-exec-22\" #164 daemon prio=5 os_prio=0 cpu=83.42ms elapsed=208.00s tid=0x00007fe0b09a5000 nid=0x284f waiting on condition [0x00007fdfe4d94000]\r\n java.lang.Thread.State: WAITING (parking)\r\n\tat jdk.internal.misc.Unsafe.park(java.base@11.0.10/Native Method)\r\n\t- parking to wait for <0x00000007195ce220> (a java.util.concurrent.locks.ReentrantLock$NonfairSync)\r\n\tat java.util.concurrent.locks.LockSupport.park(java.base@11.0.10/LockSupport.java:194)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.parkAndCheckInterrupt(java.base@11.0.10/AbstractQueuedSynchronizer.java:885)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireQueued(java.base@11.0.10/AbstractQueuedSynchronizer.java:917)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer.acquire(java.base@11.0.10/AbstractQueuedSynchronizer.java:1240)\r\n\tat java.util.concurrent.locks.ReentrantLock.lock(java.base@11.0.10/ReentrantLock.java:267)\r\n\tat com.atlassian.jira.concurrent.ResettableLazyReference.getOrCreateUnderLock(ResettableLazyReference.java:94)\r\n\tat com.atlassian.jira.concurrent.ResettableLazyReference.getOrCreate(ResettableLazyReference.java:89)\r\n\tat com.atlassian.jira.index.DefaultIndexEngine$ReferenceHolder.apply(DefaultIndexEngine.java:269)\r\n\tat com.atlassian.jira.index.DefaultIndexEngine.getSearcher(DefaultIndexEngine.java:123)\r\n\tat com.atlassian.jira.index.DefaultManager.openSearcher(DefaultManager.java:36)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.openEntitySearcher(DefaultIssueIndexer.java:439)\r\n\tat com.atlassian.jira.issue.index.ThreadLocalSearcherCache$Cache.retrieveEntitySearcher(ThreadLocalSearcherCache.java:136)\r\n\tat com.atlassian.jira.issue.index.ThreadLocalSearcherCache.getSearcher(ThreadLocalSearcherCache.java:40)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.getEntitySearcher(DefaultIndexManager.java:930)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.getIssueSearcher(DefaultIndexManager.java:906)\r\n\tat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(java.base@11.0.10/Native Method)\r\n\tat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(java.base@11.0.10/NativeMethodAccessorImpl.java:62)\r\n\tat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(java.base@11.0.10/DelegatingMethodAccessorImpl.java:43)\r\n\tat java.lang.reflect.Method.invoke(java.base@11.0.10/Method.java:566)\r\n\tat com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)\r\n\tat com.sun.proxy.$Proxy29.getIssueSearcher(Unknown Source)\r\n\tat com.atlassian.jira.issue.search.SearchProviderFactoryImpl.getSearcher(SearchProviderFactoryImpl.java:17)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getIssueSearcher(LuceneSearchProvider.java:132)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.searchDocuments(LuceneSearchProvider.java:455)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.runSearch(LuceneSearchProvider.java:450)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.getHits(LuceneSearchProvider.java:230)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:374)\r\n\tat com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:137)\r\n\tat jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(java.base@11.0.10/Native Method)\r\n\tat jdk.internal.reflect.NativeMethodAccessorImpl.invoke(java.base@11.0.10/NativeMethodAccessorImpl.java:62)\r\n\tat jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(java.base@11.0.10/DelegatingMethodAccessorImpl.java:43)\r\n\tat java.lang.reflect.Method.invoke(java.base@11.0.10/Method.java:566)\r\n\tat com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)\r\n\tat com.sun.proxy.$Proxy502.search(Unknown Source)\r\n{code}\r\n\r\nIn this situation, virtually any feature associated to the index could be broken.\r\n\r\n\r\n\r\nh3. Workaround\r\nThere's no workaround on the application level.\r\nIf the NFS problem isn't resolved, although totally unrelated to the application, Jira may be stuck on the above state on which the index cannot be used. \r\nThe workaround - fix the stale/broken NFS mount. \r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2rotj:","customfield_14734":"1|i2rozz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2r5nz:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2rozr:","customfield_12830":null,"customfield_10401":null,"summary":"Indexing related features might be impacted if any NFS mount is broken in the Linux server running Jira","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"340074","self":"https://jira.atlassian.com/rest/api/latest/issue/340074","key":"JRASERVER-38738","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":46.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"323371","self":"https://jira.atlassian.com/rest/api/2/issueLink/323371","outwardIssue":{"id":"742885","key":"JRACLOUD-92865","self":"https://jira.atlassian.com/rest/api/2/issue/742885","fields":{"summary":"Ability to link a JIRA project to a specific Bitbucket (or Github) repository","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11774","description":"We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Under Consideration","id":"11774","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-38738/watchers","watchCount":128,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-06-13T03:41:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxfq53:","updated":"2026-08-18T04:03:44.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-38738].\r\n {panel}\r\n\r\nThis is a feature request for the ability to link a specific project to a specific repository (or group of repositories) for them. \r\nThe use case would be that developers on a project can only access the repo related to that project to both minimise mistakes and make it easier to manage.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxg48v:","customfield_10651":null,"customfield_14734":"1|hxfq5z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxjmjj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxfq5r:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to link a JIRA project to a specific repository (or group of repositories)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2033324","self":"https://jira.atlassian.com/rest/api/latest/issue/2033324","key":"CONFSERVER-96405","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":"If 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Issue Summary\r\n\r\nThis is reproducible on Data Center: yes\r\nh3. Steps to Reproduce\r\n # Install Confluence Data Center 8.5.9\r\n # Go to !https://confluence.atlassian.com/support/files/790796813/947856965/1/1522298459209/cog-new.png|width=17,height=17! *> General Configuration > Collaborative Editing* and ensure Collaborative Editing is turned OFF to be the same as the customer\r\n # Create a new page based on the Storage Format sample in Storage Format internally attached to the original ticket \r\n # Edit the page and randomly browse/move the cursor around in the Page edition for 30 seconds (sometimes less cannot see a time pattern) eventually try to browse move the cursor back on line 15 or 14 of the first row *Enhance items* that contain a lot of links but can be anywhere really\r\n\r\nh3. Expected Results\r\n\r\nEditor is working normally\r\nh3. Actual Results\r\n\r\nEditor is hung up. Cannot click on any in editor. FireFox profiling could be found [^Firefox 2024-06-05 09.51 profile.json(1).gz]\r\nh3. Workaround\r\n\r\nN/A","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i43747:","customfield_14734":"1|i437af:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4215o:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i437a7:","customfield_12830":null,"summary":"Editor is hung up when click on table 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Issue Summary\r\n\r\nEditing a page with the default layout causes the cursor to scroll back to the top when clicking above the headings. The issue doesn't occur when using page layout.\r\n\r\nThe issue is reproducible in Chromium-based browsers like Chrome and Edge. It was not reproducible in Firefox and Safari.\r\nh3. Steps to Reproduce\r\n # Create a page with multiple headings, making sure that the headings have multiple paragraphs.\r\n # Save the page.\r\n # Edit the page and click above the headings.\r\n\r\n[^cursor-jump.mp4]\r\nh3. Expected Results\r\n\r\nThe cursor should stay above the headings.\r\nh3. Actual Results\r\n\r\nThe cursor moves to or near the top of the page. \r\nh3. Workaround\r\n\r\nUse page layout.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4gmjr:","customfield_14734":"1|i4gmpz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4fg18:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4gmpr:","customfield_12830":null,"summary":"Cursor jumps in edit mode when clicking above the headings in edit mode","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14332","value":"Not Needed","id":"14332","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14236","value":"Not Needed","id":"14236","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_13630":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2038420","self":"https://jira.atlassian.com/rest/api/latest/issue/2038420","key":"CONFSERVER-97665","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/114292","id":"114292","name":"10.1.1","archived":false,"released":true,"releaseDate":"2025-11-04"},{"self":"https://jira.atlassian.com/rest/api/2/version/114093","id":"114093","description":"","name":"10.3.0","archived":false,"released":false}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":"-Copy/paste broken content\r\n-Save page with existing broken content\r\n-Copy/paste from view page","customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Problem\r\n\r\nWhen you create a table with columns (named and numbered) when you delete a numbered list from the column, the named list on the left side will change to numbered replacing the name\r\nh3. Environment\r\n\r\nConfluence V8.5x\r\nh3. Steps to Reproduce\r\n\r\nPlease see the attached video for reference.\r\n\r\n \r\nh3. Expected Results\r\n\r\n_The left named list should not change to a numbered list while editing and removing a numbered list inside the column_\r\nh3. Actual Results\r\n\r\n_(AddBy deleting a numbered list in the table, the left name column changes to numbers_\r\nh3. Workaround\r\n\r\n_Use Source editor to make the changes_ \r\nh3. 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disabling the system app *Analytics for Confluence* won't remove any existing analytics data from the database table *AO_7B47A5_EVENT*, but will stop Confluence from collecting data.\r\n\r\nIn some cases, administrators would like to remove any existing data for Confluence analytics when they choose to disable the app or when they choose to enable *Increased Privacy Mode* due to privacy requirements.\r\n\r\nh2. Workaround\r\n\r\nThe following steps will delete all Analytics Data from Confluence.\r\n\r\n# (!) Please *backup the database* as the following steps are irreversible!\r\n# Navigate to *Confluence Administration* > *Manage Apps*\r\n#* Change filter to \"All\" to show all System Apps\r\n# Find *Analytics for Confluence - Plugin*\r\n#* *Disable it*\r\n# Run the following SQL statement to *PURGE* all historic Analytics data against the Confluence database\r\n{code}\r\ntruncate table \"AO_7B47A5_EVENT\";\r\n{code}\r\n# Back to Confluence, navigate to *Confluence Administration* > *Manage Apps*\r\n#* Change filter to \"All\" to show all System Apps\r\n# Find *Analytics for Confluence - Plugin*\r\n#* *Enable it*\r\n# When you now navigate to *Analytics* in the top Confluence blue menu, the data set should start from scratch.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i373m7:","customfield_10651":null,"customfield_14734":"1|i373sn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i36etb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i373sf:","customfield_10653":null,"summary":"Ability to remove existing data of Confluence Analytics from the interface","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not Done","id":"14234","disabled":false},"customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_13630":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2157445","self":"https://jira.atlassian.com/rest/api/latest/issue/2157445","key":"CONFSERVER-104384","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"customfield_12530":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21632":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_10580":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["internal-kickoff","viva","warranty"],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/117190","id":"117190","description":"","name":"10.2.13","archived":false,"released":true,"releaseDate":"2026-06-01"},{"self":"https://jira.atlassian.com/rest/api/2/version/117193","id":"117193","description":"","name":"10.2.14","archived":false,"released":true,"releaseDate":"2026-07-08"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12074","description":"A fix for this issue is required, and will be prioritised in the near future. 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Issue Summary\r\n\r\nAfter upgrading from Confluence DC 10.2.11 to 10.2.13, multiple UI elements became invisible.\r\n\r\nSo far the following have been identified as affected but there can be other elements affected. \r\nh3. Steps to Reproduce\r\n # Install Confluence DC 10.2.13\r\n # Configure at least one SAML Identity Provider in *Administration > Authentication methods*\r\n # Ensure the default login form ({*}Show on login page{*}) is enabled\r\n # Add the following system property \r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.authentication.legacy.mode=true ${CATALINA_OPTS}\" {code}\r\n # Observe the \"Continue with username and password\" link is invisible\r\n # Navigate to *Administration > Troubleshooting and Support > Support Tools*\r\n # Observe the \"Download support zip\" button is invisible\r\n\r\nh3. Expected Results\r\n\r\nAll UI elements — including the \"Continue with username and password\" link and the \"Download support zip\" button — should be clearly visible against their backgrounds in both light and dark modes.\r\nh3. Actual Results\r\n\r\nBoth elements are invisible.\r\nh3. Workaround\r\n\r\n*For login page \"Continue with username and password\" link:*\r\n * Add the following CSS to {*}Administration > Look and Feel > Custom HTML > Before {*}: \r\n{code:java}\r\n {code}\r\n ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qf4v:","customfield_14734":"1|i4qfb3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4p8rg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4qfav:","customfield_12830":null,"summary":"Multiple UI elements invisible ","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not 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Issue Summary\r\n\r\nAfter the migration from 10.3.16 LTS to v11.3.3 LTS, Piecharts are not showing slice for a customfields for which values are 'none'.\r\n\r\n*Version info*\r\n\r\nJira v11.3.3\r\nh3. Steps to Reproduce\r\n * Create a single-select custom field *“Acceptance Status”* with several options as below and {*}no default value{*}; add it to a project’s screens.\r\n ** Open\r\n ** Accepted\r\n ** Accepted with findings\r\n ** Not accepted\r\n ** Not applicable\r\n * Create issues so that some have a value in _Acceptance Status_ and some leave it empty.\r\n * Save a filter that returns all these issues (including the ones with empty {_}Acceptance Status{_}).\r\n * Create a dashboard, add a Pie Chart gadget, use that filter, and set Statistic Type = Acceptance Status.\r\n * Observe that issues with empty/None Acceptance Status are not shown as a slice in the Pie Chart, even though they are in the filter results.\r\n\r\nh3. Expected Results\r\n\r\nThe slice for custom fields with value \"None\" should be shown in Piechart. !Screenshot 2026-04-09 at 2.16.52 PM.png|thumbnail!\r\nh3. Actual Results\r\n\r\nThe slice for custom fields with value \"None\" are not being shown in Piechart. !Screenshot 2026-04-09 at 2.17.02 PM.png|thumbnail!\r\nh3. Workaround\r\n\r\nCurrently, no workaround is available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nr5z:","customfield_14734":"1|i4nrc7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mkto:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4nrbz:","customfield_12830":null,"customfield_10401":null,"summary":"Pie charts don’t display slices for custom fields when the value is “None”","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"22642","self":"https://jira.atlassian.com/rest/api/latest/issue/22642","key":"CONFSERVER-2524","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"customfield_12530":null,"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/2","id":"2","description":"The 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Hello friend! You probably stumbled upon this issue after trying to create two pages with the same name in a Confluence space and the system complained. Bummer, right? It's okay, breathe. We've all been there. We've moved on. ;)\r\n\r\nWay way back in 2004, the Confluence wiki I setup under my desk was being adopted by *thousands* of people at Cisco, so I heard this frustration *a lot.* I created this issue to suggest an alternative, and lots of folks chimed in with ideas. \r\n\r\nAtlassian is a *great company* that does listen, and in Nov 2011 Sherif Mansour, the Confluence Product Mgr chimed in to put this issue to rest. (see below)\r\n\r\nIt's time to [let it go|https://www.youtube.com/watch?v=moSFlvxnbgk&feature=youtu.be&t=56s]. :) \r\n\r\n-Tim Colson\r\n{panel}\r\nh2. Problem Overview\r\n\r\nWiki page names must be *unique* within a space. This makes organization painful if a space contains similar topics, e.g. \"Meeting\" pages for multiple teams or projects within a single space.\r\n\r\nUpdate 2008-Jul-11: Tim updated this description to be more succinct, readable and incorporate some ideas from the three and a half years of comments below.\r\n\r\n_Update 2017-Jun-13: Tim added a quick note to let folks who want this feature know they should \"[let it go|https://www.youtube.com/watch?v=moSFlvxnbgk&feature=youtu.be&t=56s].\"_ :)\r\nh2. History\r\n\r\nIn December 2004, Tim Colson noted many user questions with respect to creating pages with the same name under different \"parents\". Tim brought the topic to the Atlassian mailing list where it was suggested that a Jira case would allow people to vote on the improvement if it was important to them relative to other issues.\r\n\r\nPlease vote for this improvement if you think it would be beneficial.\r\nh2. Proposal\r\n\r\n_*NOTE:* This proposal is at a high level. Obviously this problem does not have a simple solution and there are many use cases that must be carefully considered before implementing such a significant change._\r\n\r\n*Request:* Confluence should allow pages with the same name in a space *if* they have different \"parent\" pages.\r\n\r\nFor example, two \"Status Report\" pages could exist if they are for separate project teams:\r\n{code:java}\r\nANC:Q&A Testing Team/Status Report\r\nANC:Development Team/Status Report\r\n{code}\r\nWhere ANC is the space key, Q&A Testing Team and Development Team are pages and BOTH have a child page, \"Status Report\".\r\nh2. Additional Considerations\r\n\r\nSearches for \"Status Report\" would return both results, and would need to also display the hierarchy context so the user could pick the page.\r\n\r\nLinks would need a _fully qualified name_ *if* there is more than one \"Status Report\" page, perhaps using \"/\" as a divider, in similar fashion to traditional website links.\r\n{code:java|title=Fully qualified page name link}\r\n[Q&A Testing Team/Status Report]\r\n{code}\r\nNew and existing links to the *non-qualified name* (i.e. [Status Report]) would trigger one of two actions:\r\n 1) if saving a page, Confluence could validate and ask the user to select the correct alternative\r\n 2) if clicking an existing link that has become ambiguous - the user could be prompted, \"This page name is not unique, please select the correct link from these options: }\r\nh2. Advantages\r\n\r\nWith this feature page names can be re-used in the hierarchy and navigation will be improved because there will no longer be a need for duplication of the parent name which creates long and redundant \"breadcrumbs\" and page titles, e.q.:\r\n\r\n*Current unique name restriction*\r\n Dashboard > Q&A Testing Team > Q&A Testing Team Status Report\r\n Dashboard > Development Team > Development Team Status Report\r\n\r\n*Improved version, no unique restriction*\r\n Dashboard > Q&A Testing Team > Status Report\r\n Dashboard > Development Team > Status Report\r\n\r\n*Summary:*\r\n Enabling non-unique page names through the use of \"namespaces\" would improve space organization, breadcrumb navigation, and PDF/HTML exports of page hierarchies.\r\n\r\nCheers,\r\n Timo\r\n{panel:title=Atlassian Status as of 1st November, 2011|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#3c78b5|bgColor=#e7f4fa}\r\nHi everyone,\r\n\r\nFirstly, thanks for your helpful feedback on this ticket. On behalf of the Confluence team please accept our apologies for allowing this issue to remain open for some time without any Atlassian feedback.\r\n\r\nThis issue has been open for quite some time because we would really like to address this issue in Confluence. However, after looking at it in depth and discussing it internally and with external plugin developers, we've realised we won't be able to make this change to the product.\r\n\r\n*Why have we taken so long to respond to this?*\r\n With the upcoming release of Confluence 4.0 and a move to a unified editing experience, we wanted to make sure that we have exhausted all possible options to resolve this issue. As we discovered, it is much more difficult to implement than we would have hoped for with significant consequences touching every plugin, macro and every link that is in Confluence.\r\n\r\nWhen Confluence was designed initially, it shipped with the idea of \"spaces\" as a container for wiki pages related to one area of your organisation. The name \"space\" was an intentional allusion to \"namespace\", the word used by other early wiki software to indicate a group of pages where each has a unique name. This didn't seem like an unreasonable restriction; you can have as many spaces as you like, and it allows the user interface to remain simple - you can find or identify a page in a particular space simply by its title.\r\n\r\nSince then, a huge amount of development has taken place in and on Confluence with the assumption that a space key and a page title uniquely identify a page in the wiki. As Guy mentioned below, breaking this assumption would require thousands of changes to areas as wide ranging as macro parameters, APIs used by plugins, remote APIs and page list UIs. Not only would a change like this impact the large majority of plugins create and every plugin developer, but we believe this change would also have an unreasonably large impact on our end users. Every non-trivial plugin that ran in Confluence would be broken by a change to the fundamental way that you retrieve pages. Every piece of content would have to be updated for the new macro parameters, requiring an extremely long upgrade process. Many operations that require the simple selection of a page by name would have to be redesigned to account for the fact that multiple pages in a space can share the name, complicating the use of the product for all our users.\r\n\r\nWe know that many of you are asking \"but what about the suggestions on this issue\"? We've spent some time looking at all of them (and several other options). The most realistic solution would have been the \"page hierarchy in the page name\" option. However, this also has several significant implications:\r\n * It causes major confusion between parent/child hierarchies and namespaces: (Page called Foo/Bar with parent called Foo, move it to a different parent but it's still called Foo/)\r\n * Pages that might otherwise naturally have a slash in their title: (Create a page called \"Website A/B Testing\". Becomes page called \"B Testing\" in namespace \"Website\r\n * This solution would still require hundreds of UI updates everywhere a page is selected, searched for or displayed. (When do you display the full qualified title? When to do you just display the post-slash title? etc...)\r\n\r\nIn general, implementing any of the the options would come with a very large cost to the product roadmap as well. All work on other aspects of the product would have to stop for a long time in order to implement this, blocking our ability to continue to deliver improvements and other feature requests you have raised.\r\n\r\n*If we're not going to implement this feature, what will we do instead?*\r\n We still believe that organising large amounts of content is one of the main features of Confluence and we need to improve this experience. To that end, we're planning to work in the following areas that help with this problem:\r\n * scaling to larger numbers of spaces.\r\n * managing large number of spaces more easily (link to issue)\r\n * improvements to the page tree to better support organising content in large spaces\r\n * introducing the ability to create template page hierarchies (--CONF-2814--)\r\n\r\nThank you again for your long-standing interest and feedback on this issue. I can assure everyone that this was not a decision we took lightly. We're confident that the improvements we have planned will address these issues in the best way for all our customers.\r\n\r\nCheers,\r\n Sherif Mansour\r\n Confluence Product Manager\r\n smansour at atlassian dot com\r\n{panel}\r\n{panel:title=Timo says goodbye...}\r\nAfter nearly seven years waiting for a reply, it comes to an end.\r\n\r\nThere is a tradition amongst the Old Guard IT guys at Cisco to write a haiku when something moves on....\r\n\r\n_Same Named Pages_\r\n _Lively you were from O' four._\r\n _Seven years on...gone._\r\n\r\n(I'll need to write a haiku for wiki markup next... ;) 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comment.","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated 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this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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to all","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related 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We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11091","id":"11091","name":"Issue - Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":22.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dhardiker","name":"dhardiker","key":"dhardiker","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=32"},"displayName":"Dan 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notifications\r\n * Allowing users to edit shared filters and dashboards\r\n * Mobile app for Jira Server\r\n\r\nYou can also try a free marketplace add-on available for this functionality: [Threaded Comments for Jira.|https://marketplace.atlassian.com/plugins/info.renjithv.jira.addons.threadedcomments.threaded-comments/server/overview/]\r\n\r\nYou can learn more about our [approach to highly voted server suggestions here|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117].\r\n\r\nTo learn more on how your suggestions are reviewed, see our [updated workflow for server feature suggestions|https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632#M113].\r\n\r\n\r\nKind regards,\r\nJira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dhardiker","name":"dhardiker","key":"dhardiker","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/8d3cad76f2d193440c8de6ca922ba004?d=mm&s=32"},"displayName":"Dan 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will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"17707","self":"https://jira.atlassian.com/rest/api/2/issueLink/17707","inwardIssue":{"id":"35633","key":"JRASERVER-9747","self":"https://jira.atlassian.com/rest/api/2/issue/35633","fields":{"summary":"Ability to add the JIRA field called \"Comments\" to a \"Filter\" (for some reason, \"Comments\" is not selectable - why not ????","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}},{"id":"29362","self":"https://jira.atlassian.com/rest/api/2/issueLink/29362","inwardIssue":{"id":"65792","key":"JRASERVER-14681","self":"https://jira.atlassian.com/rest/api/2/issue/65792","fields":{"summary":"Incorporate comments field in the Excel all field and/or current fields 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11776","description":"Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/12030","id":"12030","name":"Issue - Comments"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":15.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"39618","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – *23 February 2018*|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff}\r\nHi everyone,\r\n\r\nThank you for your interest in this issue.\r\n\r\nWhile this suggestion has gathered significant interest, we're unable to implement all of the excellent suggestions you make. We don't plan to work on this for the foreseeable future. This suggestion will be reviewed in about 12 months time, at which point we’ll consider whether we need to alter its status. \r\n\r\nI understand this decision will be disappointing to everyone who voted for this issue. While we believe this suggestion would improve the product, after careful review of the most pressing needs of our customers, we've decided to prioritize other areas of the Jira Server roadmap, including:\r\n * Performance and stability improvements\r\n * Archiving projects for improved performance\r\n * Optimising the use of custom fields\r\n * Improving performance of boards\r\n * Improving Jira notifications\r\n * Allowing users to edit shared filters and dashboards\r\n * Mobile app for Jira Server\r\n\r\nWe hope that you appreciate our candid and transparent communication. You can learn more about our [approach to highly voted server suggestions here|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117].\r\n\r\nTo learn more on how your suggestions are reviewed, see our [updated workflow for server feature suggestions|https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632#M113].\r\n\r\nKind regards,\r\nJira Server Product Management\r\n\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7ee5c68a815f","name":"7ee5c68a815f","key":"jefft","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/5835c320a32f1620ca46f3c7ea921e0e?d=mm&s=32"},"displayName":"Jeff Turner","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-8426/votes","votes":397,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-8426/watchers","watchCount":220,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2005-11-06T23:53:29.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwa3zb:","updated":"2026-08-17T07:19:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-8426].\r\n{panel}\r\nIt is occasionally useful to be able to view comments (either the first, last or all) as a field of an issue, so they can be viewed in the issue navigator, particularly in the Excel view.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwghyn:","customfield_10651":null,"customfield_14734":"1|hwa4l3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwj9rb:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwgbq7:","customfield_10653":null,"customfield_10401":null,"summary":"View comments as a field (eg. in Excel 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*NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-26208].\n {panel}\n\nh3. Summary\r\nThere is currently no method to prevent sub-task creation on a specific workflow status.\r\n\r\nThe following Workflow Properties have no effect on users being able to create sub-tasks.\r\n* {{jira.permission.create}}\r\n* {{jira.permission.subtasks.create}}\r\n\r\nAdministrators are unable prevent users from creating Sub-tasks with this current bug. When viewing an issue in the state where that permission _should_ be locked down, there is still an option for creating a sub-task.\r\n\r\nh3. Steps to Reproduce\r\nJIRA 6.3 was used to replicate this issue:\r\n\r\n# Open the Workflow Editor (\"Administration -> Projects -> -> Workflow -> Edit)\r\n# Add the following Workflow Properties to one of the steps: \r\n* {{jira.permission.create}} and set to {{denied}}\r\n* {{jira.permission.subtasks.create}} and set to {{denied}}\r\n# Publish the edited workflow\r\n# Create a new issue for and transition to the edited Step (Issue Status).\r\n# Attempt to create a new \"Sub-task\" for the issue. Observe that the user is able to do so.\r\n# Observe that this \"Sub-Task\" is created and linked to the issue.\r\n\r\nh3. Expected Results\r\nThe workflow property should have prevented the Sub-Task from being created.\r\n\r\nh3. Actual Results\r\nThe workflow property had no effect on the User's ability to create a new Sub-Task.\r\n\r\nh3. Notes\r\n* Attached Screenshots for all windows showing the settings applied when demonstrating this issue. (JIRA 4.4)\r\n* Specifically: One of the permissions is the Create permission, which was denied to everyone.\r\n* When viewing an issue in the state where that permission should be locked down, there is still the option for creating a sub-task.\r\n* User was able to click on \"Create Sub-Task\" and create a sub-task which looks fine and shows that it is a sub-task of the parent issue. However, when you go back to the parent issue, you do not see any sub-tasks for that issue. (JIRA 4.4)\r\n* The last part of the parent not knowing of it's sub-tasks is not very important because the first part of a sub-task still being able to be created shouldn't even be available or allowed based on the permissions that i set in the state of the workflow. (JIRA 4.4)\r\n* [JRA-10077|https://jira.atlassian.com/browse/JRA-10077] - Mentions a suggestion to refactor some of the permissions relating sub-task creation.\r\n\r\nh3. Workaround\r\nIn some circumstances users can prevent all edits to an issue at a specific workflow status:\r\n# Edit the project Workflow, as per: [Configuring Workflow|https://confluence.atlassian.com/display/JIRA063/Configuring+Workflow]\r\n# Click \"View Properties\" for the targeted step.\r\n# Add a new property {{jira.issue.editable}} with value {{false}} (as per [Workflow properties|https://confluence.atlassian.com/display/JIRA063/Workflow+properties])\r\n# Publish the edited workflow.\r\n\r\nThis will prevent *all* edits being made to an issue when at the defined state. The workaround can be used to prevent the user from creating sub-tasks on closed or resolved issues.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwtdyn:","customfield_14734":"1|hwenv3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hwncjb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hwiiyv:","customfield_12830":null,"customfield_10401":null,"summary":"Subtasks can be created even when create permission is removed via Workflow state 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Summary\r\n\r\nIssue Collector adds what seems to be a control label to all tickets in the form of *collector-xxxxxxxx* (where xxxx is the collector id) even though the labels fields haven't been used on the collector itself.\r\nh3. Environment\r\n * Linux (Ubuntu 18.04) & macOS 10.13.6 High Sierra\r\n * PostgreSQL 9.6\r\n * Jira Server 7.9.2\r\n\r\nh3. Steps to Reproduce\r\n\r\nCreating a new Issue Collector\r\n # Choose a project\r\n # Select *Project Settings* on the left side bar\r\n # Select *Issue collectors*\r\n # Select *+Add issue collector*\r\n # Fill in the details and click *Submit*\r\n\r\nCreating a sample page\r\n # At the bottom of the issue collector page copy the sample HTML code to a text editor\r\n # Copy the issue collector code and insert it in the document's body\r\n # Save the file as .html\r\n # Open up in a web browser\r\n # Create a new issue\r\n\r\n \r\nh3. Actual Results\r\n\r\nA new issue is created with a default label in the form of *collector-xxxxxxxx* (see attached screenshot). There is no way to switch off this default behaviour.\r\nh3. Expected Results\r\n\r\nIt would be useful for admins to switch off the default labelling,\r\n\r\n \r\n\r\nNotes\r\n\r\nThis is not a new bug per say. It is related to [Label injection does not work with Issue Collector 1.0.23-beta|https://bitbucket.org/atlassian/jira-issue-collector-plugin/issues/24/label-injection-does-not-work-with-issue]. Just raising it in the appropriate location.\r\nh3. Workaround\r\n\r\nSo far the only workaround is to remove the *Labels* field from the *Create Issue* screen for the project the issue collector belongs to.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzkh67:","customfield_10651":null,"customfield_14734":"1|hzkgyf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzkk9j:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzkgyf:","customfield_10653":null,"customfield_10401":null,"summary":"Issue Collector inserts a default and often unwanted label on tickets","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1839512","self":"https://jira.atlassian.com/rest/api/latest/issue/1839512","key":"JRASERVER-73104","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nValidation of certain required custom fields (for example Checkboxes, Single Select and Multi Select) shows a duplicate value that has “(not available)” displayed on the workflow transition screen when the validation fails.\r\n\r\nExample Affected field types:\r\nThis behaviour has been observed with the following custom field types when they are marked as Required and placed on a workflow transition screen:\r\n* Checkboxes (multi-value using checkboxes)\r\n* Single Select (select list)\r\n* Multi Select (multi-select list)\r\n\r\nThe duplicate option with “(not available)” is displayed for these field types when the transition validation fails and the required field is left unselected.\r\n\r\nh3. Steps to Reproduce\r\n # Create a custom field \"Checkboxes (Choose multi values using checkboxes)\". Add one value to the checkbox list.  \r\n # Set the custom field as required. And add it to any of the transition screens.\r\n # As it is a required field, the checkbox has to be checked while creating the issue.\r\n # Later while performing transition this field appears on the screen with the option checked.\r\n # Uncheck the field and proceed to submit.\r\n # The form would not be submitted (which is expected) but there is a duplicate value displayed on the screen of the checkbox with \"not available\" displayed at the end like below.\r\n\r\n      *AffirmationRequired*\r\n * I Affirm this to be a valid request\r\n * I Affirm this to be a valid request (not available)\r\n\r\nh3. Expected Results\r\nThe duplicate value or incorrect display should not appear on the screen. \r\nh3. Actual Results\r\n\r\nA duplicate value with \"not available\" at the end is displayed on the screen.\r\nh3. Workaround\r\n\r\nThis doesn't cause any functional impact. Users can still proceed to select one of the fields and proceed to form submission. But it is an incorrect screen display.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3aavb:","customfield_14734":"1|i3ab1r:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i39kkf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3ab1j:","customfield_12830":null,"customfield_10401":null,"summary":"Validating a custom field (set to required) showing duplicate 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-64351].\n {panel}\n\nh3. Problem\r\nLong comments in JIRA can cause performance problems as investigated on [JRA-28519|https://jira.atlassian.com/browse/JRA-28519]\r\nThere is a jira.text.field.character.limit set to 32767 by default in JIRA Cloud.\r\nThis prevents the saving of a comment with a message: \r\n{quote}\r\nThe entered text is too long. It exceeds the allowed limit of 32767 characters.\r\n{quote}\r\n\r\nAt that point the user needs to either remove characters or copy the text already formatted on the comment to a text file, save it locally and attach it to the issue.\r\n\r\nh3. Suggestion\r\nProvide a full user friendly alternative when saving comments that go over the limit to improve the speed and convenience.\r\n\r\nh3. An idea:\r\nJIRA prompts to save the long text in an attachment.\r\nExample:\r\n{quote}\r\nThe entered text is too long. Would you like us to create a file attachment with text inside the text blocks?\r\n{quote}\r\nJIRA then parse the \\{code\\} and \\{noformat\\} text into a .txt file and attaches it to the issue.\r\nThen it adds the comment with the text that was outside the blocks, adds a preview of the blocks text and a link to the attachment containing the full text. If multiple blocks are find, then it does a different file for each one.\r\n\r\nh3. More info\r\nThis has been previously asked/requested on:\r\n* https://answers.atlassian.com/questions/16392971/what-is-the-best-way-to-hide-large-text-in-jira-issue-description\r\n* https://jira.atlassian.com/browse/JRA-59124\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyh5fr:","customfield_10651":null,"customfield_14734":"1|hyh48v:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hyhvon:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hyh48n:","customfield_10653":null,"customfield_10401":null,"summary":"Provide a full solution for long comments breaching the character limit","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1599886","self":"https://jira.atlassian.com/rest/api/latest/issue/1599886","key":"JRASERVER-71358","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\n'duplicate key' SQL exceptions for Active Objects tables after XML import and switching database to PostgresSQL\r\nh3. Steps to Reproduce\r\n # Take an XML backup\r\n # Switch database from Oracle (for example) to PostgresSQL\r\n # Import XML backup (is completed successfully) but there are lot of SQL exceptions only for Active Objects tables\r\n\r\nh3. Expected Results\r\n\r\nJIRA would import the data with no issues at all\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the atlassian-jira.log file: Complete [^Stack trace]\r\n{noformat}\r\ncom.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:\r\nDatabase:\r\n\t- name:PostgreSQL\r\n\t- version:11.7\r\n\t- minor version:7\r\n\t- major version:11\r\nDriver:\r\n\t- name:PostgreSQL JDBC Driver\r\n\t- version:42.2.6\r\norg.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint \"AO_60DB71_LEXORANK_pkey\"\r\n Detail: Key (\"ID\")=(25005) already exists.\r\n{noformat}\r\nh3. Workaround\r\n * Search for unique Active Objects tables\r\n{noformat}\r\ngrep \"Caused by: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint\" atlassian-jira.* | sort | uniq | tail -11{noformat}\r\n\r\n * Use this KB article to fix the unique AO tables\r\n ** [Duplicate key value errors in logs in Jira Server using PostgreSQL|https://confluence.atlassian.com/jirakb/duplicate-key-value-errors-in-logs-in-jira-server-using-postgresql-958771364.html]\r\n * Fix sequences by following a recommendation by PostgreSQL's official wiki space \r\n ** [Fixing 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Summary\r\nWhen running JQL *ORDER BY Desc*, JIRA places the issue with null value for that field at the highest order, instead of at the lower order\r\n\r\nh4. Steps to Reproduce\r\n# Having 3 issues with value for a custom field as 1, 2, and _null_\r\n# Run JQL query: {{ORDER BY Desc}}\r\n\r\nh4. Expected Result\r\nJIRA should order the issues as follows:\r\n2\r\n1\r\n_null_\r\n\r\nh4. Actual Result\r\nJIRA places the _null_ value at the highest rank\r\n_null_\r\n2\r\n1\r\n!jql.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hyxgcn:","customfield_14734":"1|hyxfrz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hyxvtb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hyxfrr:","customfield_12830":null,"customfield_10401":null,"summary":"JQL \"ORDER BY Desc\" place null at the highest 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Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-41227].\n {panel}\n\nCurrently, JIRA knows an issue is unresolved when the resolution field is not set. It determines, for example, if a link to the issue should have a strikethrough or not.\r\n\r\nAlso, [the documentation|https://confluence.atlassian.com/display/JIRA/Defining+Resolution+Field+Values] states that a user shouldn't create an 'Unresolved' resolutions, because JIRA will not handle the issue as 'Unresolved' when using this resolution.\r\n\r\nThis approach has a very problematic characteristic: the resolution field is mandatory, but it not being set has a meaning! It is unresolved.\r\n\r\nThis brings a few problems:\r\n* There is no flexibility. The users need to either use a post function and trigger a transition or change in the database in case they want to change a resolved issue to 'unresolved'\r\n* We cannot add the 'resolution' field to the 'Edit' Screen for an issue type in a project. If that is done, the user must always set the resolution when editing the issue, even if they wanted to change a completely different field\r\n\r\nMy suggestion is to add a 'Unresolved' resolution, rather than understanding it as unresolved when this field is not set. It would have the following characteristics:\r\n* This resolution cannot be deleted or modified\r\n* This is a _special_ resolution. When an issue has this resolution, JIRA considers it as unresolved (no strikethrough, etc.)\r\n* You need permission to set as unresolved (otherwise, only the other options will appear)\r\n* If the issue is set as unresolved, it can remain that way, no need to change it when editing an issue.\r\n\r\nI think this resolves a question:\r\nHow can a required field give a meaning to an unset value?","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxldqv:","customfield_10651":null,"customfield_14734":"1|hxl33b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxod07:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxl333:","customfield_10653":null,"customfield_10401":null,"summary":"Create embedded 'Unresolved' 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Issue Summary\r\nWhen a user tries to use the @mention to reference another user, the list gets displayed further up on the UI.\r\n\r\nThis is reproducible on Data Center: (yes)\r\nh3. Steps to Reproduce\r\n # Login to a JSM instance and click on queues in the top left corner from the IT Service Desk project.\r\n # Select an issue => In the comment field, enter some text, then hit enter 20 times to create some room.\r\n# Try to mention a user by using @ and see the list displayed outside the comment field. \r\n\r\nh3. Expected Results\r\nThe list displayed when the user tries to reference another user by using @ should have been displayed within the comment field as shown below:\r\n !Screenshot 2023-12-18 at 17.55.59.png|thumbnail! \r\n\r\nh3. Actual Results\r\nThe list displayed after the user calls the @ in the comment field displays further up the UI as shown below:\r\n !Screenshot 2023-12-18 at 18.01.54.png|thumbnail! \r\n\r\nThe below exception is thrown in the xxxxxxx.log file:\r\nNo errors are displayed in the logs \r\n\r\nh3. Workaround\r\n\r\n This issue does not happen when you open the ticket in a new tab via the issue key. 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suggestion is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-34945].\r\n{panel}\r\nIn JIRA 6.x, 7.x, or 8.x,9.x it is possible to [rename a project key|https://confluence.atlassian.com/display/JIRA/Editing+a+Project+Key?from=SvEC]. However, it is not possible to reuse a project key that was previously used in Jira.\r\n\r\nEven archiving a Project, Jira will still keep the history of already used keys.\r\nh4. Current Behavior:\r\n * Let's say the user has renamed a project key from \"ABC\" to \"KLM\"\r\n * Although there is no project that uses the project key ABC, the user is *not* allowed to re-use \"ABC\" for the new project key.\r\n\r\nh4. Suggested behavior:\r\n * Ideally, user should be able to re-use the project key \"ABC\" for other/new project\r\n\r\nh4. Workaround\r\n * Currently, there is +*no workaround*+ to re-use a project key.\r\n\r\n(!) *Additional note:* If business allow, you can delete the project holding the old-key, it will allow to reuse any key that is in use.\r\nh4. (!) DO NOT use SQL queries to change DB tables to try to re-use keys.\r\n\r\nThis will lead to database inconsistencies as projects are connected to issues, attachments, permissions, workflows, plugins, custom scripts, and etc..","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxajqn:","customfield_10651":null,"customfield_14734":"1|hx7f53:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxecgn:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hx8jon:","customfield_10653":null,"customfield_10401":null,"summary":"Provide the ability to reuse the project key from a renamed or archived project","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"403604","self":"https://jira.atlassian.com/rest/api/latest/issue/403604","key":"JRASERVER-42197","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud"],"customfield_11433":"9223372036854775807","customfield_10610":13.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"325502","self":"https://jira.atlassian.com/rest/api/2/issueLink/325502","outwardIssue":{"id":"750942","key":"JRACLOUD-42197","self":"https://jira.atlassian.com/rest/api/2/issue/750942","fields":{"summary":"Ability to set a default description template","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"170153","self":"https://jira.atlassian.com/rest/api/2/issueLink/170153","inwardIssue":{"id":"199823","key":"JRASERVER-29618","self":"https://jira.atlassian.com/rest/api/2/issue/199823","fields":{"summary":"Ability to set default value for contents of standard fields","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/41595","id":"41595","name":"Project - 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Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-42197/watchers","watchCount":19,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2015-02-24T16:50:59.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxnx0n:","updated":"2026-08-16T04:06:13.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-42197].\n {panel}\n\nh3. Problem Definition\r\nJIRA Users would like the ability to set a default value in description fields. \r\n\r\nh3. Suggested Solution\r\nProvide ability to modify a template to set default values for issues.\r\n \r\nh3. Workaround \r\n# Explained in this KB article: [Setting a Default Value in the Description Field|https://confluence.atlassian.com/display/JIRA/Setting+a+Default+Value+in+the+Description+Field].\r\nThis requires editing of server files, thus is not possible in JIRA Cloud.\r\n# [Default Values Add-On|https://marketplace.atlassian.com/plugins/com.gebsun.plugins.jira.defaultvalues] (also not available for Cloud)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxo6iv:","customfield_10651":null,"customfield_14734":"1|hxnx1b:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxqybr:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxnx13:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to set a default description template","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null}],"warningMessages":null,"names":null,"schema":null}