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Issue Summary\r\n\r\nWhen making a change to an issue, an item may be added to the change history.\r\nWhen that happens, Jira will re-index the change history items so they can be searched.\r\n\r\nAlthough we have [safeguards|https://confluence.atlassian.com/jirakb/introducing-safeguards-to-jira-index-1131089657.html] implemented to restrict the number of items indexed from the change history, Jira would still load all of them from the database.\r\n\r\nThis may lead to an out of memory error depending on the number of concurrent changes to that issue.\r\nh3. Steps to Reproduce\r\n # Install a vanilla instance of Jira Software Data Center.\r\n ** This was validated on versions 9.4.14, 9.14.0\r\n # Create a Scrum project with sample data.\r\n!screenshot-3.png|thumbnail!\r\n # Change the {{jira.text.field.character.limit}} property value to {_}0{_}.\r\n ** This makes it possible to update custom fields with large text. This is used to speed up reaching the bug scenario, but the default value for it would still eventually cause the problem.\r\n!screenshot-1.png|thumbnail!\r\n # Create a text (multi line) Custom Field and assign it to the existing project.\r\n!screenshot-2.png|thumbnail!\r\n # Start editing the custom field on different Jira issues concurrently to create a high number of change history items.\r\n ** The goal here is to create Jira issues with large number of history items and to actively update them.\r\n ** The attached shell script may be helpful to simulate this.\r\n\r\nh3. Expected Results\r\n\r\nJira remains stable and no error occurs.\r\nWhen reindexing the change history items, [Jira safeguards|https://confluence.atlassian.com/jirakb/introducing-safeguards-to-jira-index-1131089657.html] ensure only the last 100 change history items are loaded from the database to be placed on the index.\r\nh3. Actual Results\r\n\r\nJira eventually fails with an out of memory (OOM) error.\r\nLooking at the heap dump generated with the OOM error we have the following characteristics:\r\n * Not a single object occupying most of the heap.\r\n * Multiple user threads performing changes on same/different Jira issues taking most of the heap.\r\n!screenshot-4.png|thumbnail!\r\n * Leak suspects report from MAT shows a combination of user threads and objects in the heap storing results from the database.\r\n * Inspecting one of the user threads there will be a high number of small objects within the list of results from the database.\r\n ** The data within these objects indicate each are a change history item and the size of the list/array is the number of items related to that issue.\r\n!screenshot-7.png|thumbnail! !screenshot-8.png|thumbnail!\r\n * Going further in the stack trace we may find the SQL query used to get the data – this may be different on DBMS other than PostgreSQL.\r\n!screenshot-6.png|thumbnail!\r\n{code:sql}\r\nSELECT ID, groupid, FIELDTYPE, FIELD, OLDVALUE, OLDSTRING, NEWVALUE, NEWSTRING FROM public.changeitem WHERE (groupid IN (?, ..., ?) )\r\n{code}\r\n\r\n * The portion of the code triggering it refers to be {_}fetching all change items{_}.\r\n!screenshot-5.png|thumbnail!\r\n\r\nWhen reindexing the change history items, Jira is loading all history items from the database on the heap.\r\n\r\nFor example, if a specific Jira issue has 1,000 change history items (for a change group), Jira should load only the 100 most recent ones to be indexed.\r\n\r\nOn this example we recreated the issue by allowing a large text within a custom field, but this could eventually happen with the default values depending on the following characteristics:\r\n * How large the number of change history items are and on how many Jira issues.\r\n * The number of concurrent modifications on affected Jira issues.\r\n * The size of the Java heap.\r\n\r\nh3. Workaround\r\n\r\nStay within the [guardrails|https://confluence.atlassian.com/adminjiraserver/jira-software-guardrails-1141488685.html] and monitor for Jira issues with large number of change history items.\r\nThe following KB articles might be helpful for that:\r\n * [Retrieve issue change history from database in Jira server|https://confluence.atlassian.com/jirakb/retrieve-issue-change-history-from-database-in-jira-server-933695139.html]\r\n * [How to find the issues with most issue links or comments in the database|https://confluence.atlassian.com/jirakb/how-to-find-the-issues-with-most-issue-links-or-comments-in-the-database-1072207097.html]","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i411en:","customfield_14734":"1|i411kv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3zv7o:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i411kn:","customfield_12830":null,"customfield_10401":null,"summary":"Changes to a Jira issue with large number of change history items may lead to out of memory 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Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-15129].\r\n  {panel}\r\n\r\n*The problem*\r\n\r\nThe mail handler configured in *JIRA > ⚙ > System > Incoming Mail* does not have a functionality that removes signatures from email.\r\nThis can be quite an issue when some users reply by email with a huge signature, and a very long comment is added to an existing JIRA ticket. The more comments are added by email, the more a user will have to scroll down in the ticket to get to the relevant information.\r\n\r\n*Solution*\r\n\r\nImprove the JIRA mail handler to strip email signatures.\r\n\r\n*Related issues*\r\nThis issue was created based on JRA-15072.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwflu7:","customfield_10651":null,"customfield_14734":"1|hwahsn:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwq4of:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwej27:","customfield_10653":null,"customfield_10401":null,"summary":"Improve the Mail Handler to remove/strip email 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-70637/watchers","watchCount":44,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2020-02-12T20:55:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i1molr:","updated":"2026-09-13T07:51:08.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nIn larger instances of the software, there may be dozens of mail handlers configured or there me so much mail load  that needs to be processed that it's possible for incoming mail to consume all four caesium threads causing other tasks such as notifications, DVCS syncs, etc to fail silently.\r\nIdeally, we want to have a large number of caesium workes, see JRASERVER-65809.\r\n\r\nh3. Steps to Reproduce\r\n # create a large instance \r\n # configure dozens of mail handlers OR a few with a tremendous amount of load, in one instance there were 680+ new messages from one handler in a period of less than 24 hours\r\n\r\nh3. Expected Results\r\nJIRA gracefully handles all scheduled tasks and allows other tasks besides mail handlers to be processed\r\nh3. Actual Results\r\nincoming mail will hold all four threads until the queue is processed \r\n\r\nThread dumps show all four caesium threads running with a similar stack trace: \r\n{code}at java.net.SocketInputStream.socketRead0(java.base@11.0.6/Native Method)\r\n\tat java.net.SocketInputStream.socketRead(java.base@11.0.6/SocketInputStream.java:115)\r\n\tat java.net.SocketInputStream.read(java.base@11.0.6/SocketInputStream.java:168)\r\n\tat java.net.SocketInputStream.read(java.base@11.0.6/SocketInputStream.java:140)\r\n\tat sun.security.ssl.SSLSocketInputRecord.read(java.base@11.0.6/SSLSocketInputRecord.java:448)\r\n\tat sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(java.base@11.0.6/SSLSocketInputRecord.java:68)\r\n\tat sun.security.ssl.SSLSocketImpl.readApplicationRecord(java.base@11.0.6/SSLSocketImpl.java:1103)\r\n\tat sun.security.ssl.SSLSocketImpl$AppInputStream.read(java.base@11.0.6/SSLSocketImpl.java:823)\r\n\t- locked <0x000000095c6597b0> (a sun.security.ssl.SSLSocketImpl$AppInputStream)\r\n\tat com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:126)\r\n\tat java.io.BufferedInputStream.fill(java.base@11.0.6/BufferedInputStream.java:252)\r\n\tat java.io.BufferedInputStream.read(java.base@11.0.6/BufferedInputStream.java:271)\r\n\t- locked <0x000000095c65a020> (a java.io.BufferedInputStream)\r\n\tat com.sun.mail.iap.ResponseInputStream.readResponse(ResponseInputStream.java:103)\r\n\tat com.sun.mail.iap.Response.<init>(Response.java:131)\r\n\tat com.sun.mail.imap.protocol.IMAPResponse.<init>(IMAPResponse.java:60)\r\n\tat com.sun.mail.imap.protocol.IMAPProtocol.readResponse(IMAPProtocol.java:407)\r\n\tat com.sun.mail.iap.Protocol.command(Protocol.java:355)\r\n\t- locked <0x000000095c65a170> (a com.sun.mail.imap.protocol.IMAPProtocol)\r\n\tat com.sun.mail.imap.protocol.IMAPProtocol.fetch(IMAPProtocol.java:2151)\r\n\tat com.sun.mail.imap.protocol.IMAPProtocol.fetch(IMAPProtocol.java:2143)\r\n\tat com.sun.mail.imap.IMAPMessage.loadEnvelope(IMAPMessage.java:1493)\r\n\t- locked <0x0000001287fc4830> (a java.lang.Object)\r\n\t- locked <0x0000001287fe5040> (a com.sun.mail.imap.IMAPMessage)\r\n\tat com.sun.mail.imap.IMAPMessage.getSubject(IMAPMessage.java:441)\r\n\tat com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:260)\r\n{code} \r\n(!) These may vary based on mailbox type but the threads are all running and checking mail. \r\n\r\nh3. Workaround\r\n\r\nUntil a fix is implemented in JRASERVER-65809, it may be best practice to stagger how often mail handlers are checking mail. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-71407/watchers","watchCount":91,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2020-08-05T19:35:11.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i27dd3:","updated":"2026-09-13T07:24:13.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Problem Definition\r\n\r\nAccording to our [Supported platforms|https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html] page, at the moment, we only support Jira running on x86 hardware and 64-bit derivatives of x86 hardware.\r\n\r\nh3. Suggested Solution\r\n\r\nProvide a Jira distribution that officially supports ARM processors in newer Jira versions.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i27d7r:","customfield_10651":null,"customfield_14734":"1|i27de7:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i270br:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i27ddz:","customfield_10653":null,"customfield_10401":null,"summary":"Add support to ARM architecture processors","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1954112","self":"https://jira.atlassian.com/rest/api/2/issue/1954112","key":"JRASERVER-75889","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Installed plugins are initializing Data Center EagerOfBizUserCache with wrong class loader","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55613","id":"55613","name":"Data Center - Node replication"},{"self":"https://jira.atlassian.com/rest/api/2/component/56391","id":"56391","name":"warranty","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4bbe53f6c66f","name":"4bbe53f6c66f","key":"JIRAUSER5872607","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5872607&avatarId=6891169","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5872607&avatarId=6891169","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5872607&avatarId=6891169","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5872607&avatarId=6891169"},"displayName":"Louis","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4bbe53f6c66f","name":"4bbe53f6c66f","key":"JIRAUSER5872607","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5872607&avatarId=6891169","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5872607&avatarId=6891169","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5872607&avatarId=6891169","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5872607&avatarId=6891169"},"displayName":"Louis","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75889/votes","votes":11,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-75889/watchers","watchCount":20,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2023-06-14T10:14:13.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3t22f:","updated":"2026-09-13T07:24:07.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nRegression of [JRASERVER\\-62071: Installed plugins initializing Data Center cache with wrong class loader (fixed in Jira Server and Data Center 7.3.4, 7.2.9)|https://jira.atlassian.com/browse/JRASERVER-62071]\r\n\r\nThis means that when a user is created on Node 1 and has to be replicated on Node 2 or more, it may fail. Due to the wrong class loader being initialised.\r\n\r\nThis is reproducible on Data Center: (yes)\r\nh3. Steps to Reproduce\r\n # Create multi-node DC instance\r\n # Find / build a plug-in that starts a thread in an event/module event listener. (Example user lookup)\r\n# Create a user on Node1\r\n# Observe logs on Node2 for the cache replication event. It may sometimes fail due to the above plugin's class loader being loaded at startup.\r\n\r\nh3. Expected Results\r\nCache replication should always load the Jira Core class loader stack\r\n\r\nh3. Actual Results\r\nInconsistent class loader being initialized.\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2023-03-22 05:18:13,240+0100 localq-reader-73 ERROR      [c.a.j.c.distribution.localq.LocalQCacheOpReader] [LOCALQ] [VIA-COPY] Abandoning sending: LocalQCacheOp{cacheName='com.atlassian.jira.crowd.embedded.ofbiz.EagerOfBizUserCache.userCache', action=PUT, key={10000,bug181krw}, value == null ? false, replicatePutsViaCopy=true, creationTimeInMillis=1679458693200} from cache replication queue: [queueId=queue_node4_3_9e22b2ee283109ab44b3ddeb56f9ed7a_put, queuePath=/var/atlassian/application-data/jira/localq/queue_node4_3_9e22b2ee283109ab44b3ddeb56f9ed7a_put], failuresCount: 1/1. Removing from queue. Error: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is: \r\n        java.rmi.UnmarshalException: error unmarshalling arguments; nested exception is: \r\n        java.lang.ClassNotFoundException: net.sf.ehcache.Element not found by com.javahollic.jira.jemh-ui [234] (no security manager: RMI class loader disabled)\r\ncom.atlassian.jira.cluster.distribution.localq.LocalQCacheOpSender$UnrecoverableFailure: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is: \r\n        java.rmi.UnmarshalException: error unmarshalling arguments; nested exception is: \r\n        java.lang.ClassNotFoundException: net.sf.ehcache.Element not found by com.javahollic.jira.jemh-ui [234] (no security manager: RMI class loader disabled)\r\n        at com.atlassian.jira.cluster.distribution.localq.rmi.LocalQCacheOpRMISender.send(LocalQCacheOpRMISender.java:90)\r\n        at com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpReader.run(LocalQCacheOpReader.java:96)\r\n        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)\r\n        at java.util.concurrent.FutureTask.run(FutureTask.java:266)\r\n        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\r\n        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\r\n        at java.lang.Thread.run(Thread.java:748)\r\nCaused by: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is: \r\n        java.rmi.UnmarshalException: error unmarshalling arguments; nested exception is: \r\n        java.lang.ClassNotFoundException: net.sf.ehcache.Element not found by com.javahollic.jira.jemh-ui [234] (no security manager: RMI class loader disabled)\r\n{noformat}\r\n\r\nh3. Workaround\r\n* Disable the plugin flagged in the logs.\r\n* Restart the node without the plugin.\r\n* Re-enabled the plugin to restore the class loader.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3t1x3:","customfield_14734":"1|i3t23j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3rwp0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3t23b:","customfield_12830":null,"customfield_10401":null,"summary":"User cache replication sometimes fails due to the class loader being overridden","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1001152","self":"https://jira.atlassian.com/rest/api/2/issue/1001152","key":"JRASERVER-67647","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["data-center","jira-data-center","pse-request"],"customfield_11433":"9223372036854775807","customfield_10610":54.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"471099","self":"https://jira.atlassian.com/rest/api/2/issueLink/471099","inwardIssue":{"id":"1427994","key":"JRASERVER-70153","self":"https://jira.atlassian.com/rest/api/2/issue/1427994","fields":{"summary":"Manage sessions within Jira DC","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated 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When this happens, the user is forced to re-login in JIRA in order to create a new session.\r\n\r\nPlease implement user session replication between the nodes in order to avoid that.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hzh8ev:","customfield_10651":null,"customfield_14734":"1|hzh85z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hzhcbz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hzh85z:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to have user session replication between the nodes in Jira Data Center (DC)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2143317","self":"https://jira.atlassian.com/rest/api/2/issue/2143317","key":"JRASERVER-79377","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\n\r\nIf one reindex job is attempted to start before the previous job has released the index locks, it can cause the second reindex job to fail.\r\nh3. Steps to Reproduce\r\n\r\nThe *admin UI thread* must be opening a _new_ {{IndexWriter}} on the {{issues}} directory at the exact moment the re-index thread is trying to close the old one and clean the directory. The new writer grabs the {{{}write.lock{}}}, and when the {{DefaultIndexEngine.clean()}} tries to create _its_ writer to wipe the index, it fails because the lock is already held within the same JVM.\r\nh3. Expected Results\r\n\r\nThe new reindex job will acquire the lock and cancel the previous job.\r\nh3. Actual Results\r\n\r\nThe first reindex job does not release the lock and the second reindex job fails.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. 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Issue Summary\r\n * A custom field *“Test”* was made *Required* after many issues had already been created without a value for this field.\r\n\r\n * When users clone these older issues, the cloned issue is created *without* a value in the now-required *Test* field.\r\n\r\n * The clone succeeds with no validation error at creation time, even though *Test* is now configured as a required field.\r\n\r\nThis behavior is currently considered “expected” because cloning creates an _exact copy_ of the original issue, including its original field values (or lack thereof) as they existed when the original issue was created.\r\n\r\nHowever, from an admin and user perspective, this results in clones that violate the _current_ required field rules, and it is easy for users to unintentionally create invalid or incomplete issues at scale.\r\nh3. Steps to Reproduce\r\n # Admin configures the *Test* field as *Required* (e.g., via Field Configuration).\r\n # Existing issues created _before_ this change have an empty *Test* field.\r\n # A user opens one of these older issues and clicks {*}Clone{*}.\r\n # Jira creates the cloned issue:\r\n ** The clone exactly replicates the source issue.\r\n ** The *Test* field remains empty in the clone, despite being required.\r\n ** Jira shows no validation or prompt during cloning to enforce the required field.\r\n # Only when the user:\r\n ** Edits the cloned issue and attempts to {*}Save{*}; or\r\n ** Transitions the issue and triggers a workflow validator\r\n…does Jira enforce that *Test* is required and report a validation error.\r\n\r\nThis means:\r\n * Users can create multiple cloned issues that immediately violate current “required field” rules.\r\n * The error appears only later (on edit or transition), causing confusion and rework\r\n\r\nh3. Expected Results\r\n\r\nIntroduce an option so that *required field validation applies at clone time* based on the _current_ field configuration, even when cloning older issues lacking values for those fields.\r\n\r\nThe request is:\r\n # When a user clones an issue:\r\n ** Jira checks all *currently required* fields (e.g., from the active Field Configuration for the target project/issue type).\r\n ** If a required field (such as {*}Test{*}) is empty in the source issue, Jira should:\r\n *** Either:\r\n **** Prompt the user during cloning to provide a value for the required field(s),\r\n*or*\r\n **** Prevent clone creation until the required field is filled.\r\n # The clone should *not* be created with missing values for fields currently required.\r\n\r\nh3. Actual Results\r\n\r\nThe issue is cloned without any prompt with empty value for field Test.\r\nh3. Workaround\r\n # *Edit-after-clone workaround*\r\n ** Allow the clone to be created.\r\n ** When the user edits and saves the cloned issue, Jira requires *Test* and displays a validation error if missing.\r\n ** The user must fill in the missing value.\r\n # *Workflow validator workaround*\r\n ** Add a workflow *Validator* on the next transition (e.g., {*}Open → In Progress{*}) to ensure *Test* is populated before moving forward.\r\n ** This blocks workflow progression until the required field is filled.\r\n*Limitations of these workarounds:*\r\n\r\n * Clones are initially created in an invalid state (missing required fields).\r\n * Users see the error only after cloning, not during creation.\r\n * Workflow configuration and maintenance increase due to validators.\r\n * Some workflows or teams prefer not to block transitions; they want clones to respect current required fields at creation.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4la8n:","customfield_10651":null,"customfield_14734":"1|i4laev:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4k3tw:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4laen:","customfield_10653":null,"customfield_10401":null,"summary":"Improve cloning to check and prompt for new required fields, avoiding clones missing required 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create new custom field options if the import file contains a field value that does not exist in the instance.\r\n* See: [https://confluence.atlassian.com/jirakb/how-to-bulk-add-options-to-custom-fields-via-external-system-import-1115662994.html]\r\n\r\n(x) However, new custom field options created this way are not logged in the resulting *Detailed Log*.\r\n\r\n !image-2024-07-17-16-39-53-043.png|thumbnail! \r\n\r\nConsidering that custom field option changes are also not logged to Jira's Audit Logs ([JRASERVER-68725 : Add custom field options category in Audit log|https://jira.atlassian.com/browse/JRASERVER-68725]), there seems to be no way of detecting any changes to custom field options in Jira. \r\n\r\nIt would be great if there was some evidence of custom field changes either in the CSV Import's *Detailed Log* or in Jira's own Audit Logs.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i46avr:","customfield_10651":null,"customfield_14734":"1|i46b1z:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i454q4:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i46b1r:","customfield_10653":null,"customfield_10401":null,"summary":"Log when CSV Importer creates new custom field 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-14836].\n  {panel}\n\nWhen internal JIRA user management is used, JIRA does not allow users to be deleted if they have reported issues or have issues assigned to them.\r\n\r\nDue to this, some sub-systems in JIRA expect that if a user is an assignee or a reporter of an issue, then the user must exist.\r\n\r\nThis is much harder to enforce when external user management is used. For example, Crowd.\r\n\r\nTherefore, JIRA needs to be changed to relax this constraint.\r\n\r\n*Issues:*\r\n* Inconsistent Stats - In Browse project, issues under the unassigned bucket may show wrong results.  This is due to the null value being mapped to the non-existent user instead of unassigned.\r\n* Editing an issue where it is assigned to non-existent user will blow every time the issue is edited.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwc053:","customfield_10651":null,"customfield_14734":"1|hwa8on:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwjtyn:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwfmjj:","customfield_10653":null,"customfield_10401":null,"summary":"Ensure JIRA behaves correctly when a user who has assigned or reported issues has been 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Problem Description\r\n\r\nThe [Bundled Tomcat and Java versions|https://confluence.atlassian.com/adminjiraserver/bundled-tomcat-and-java-versions-1360072938.html] documentation page currently lists the latest Tomcat version for Jira 10.3 as Tomcat 9.0.115 (bundled with Jira 10.3.18) and for Jira 11.3 as Tomcat 10.1.52 (bundled with Jira 11.3.3).\r\n\r\nHowever, several new Jira 10.3 and 11.3 versions have since been released with updated Tomcat versions.\r\nh3. 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dashboards\r\n * Mobile app for Jira Server\r\n\r\nYou can learn more about [our approach to highly voted server suggestions here|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117].\r\n\r\nTo learn more on how your suggestions are reviewed, see our [updated workflow for server feature suggestions.|https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632#M113]\r\n\r\nKind regards,\r\n Jira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smaiyaki","name":"smaiyaki","key":"smaiyaki","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smaiyaki&avatarId=2467808","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smaiyaki&avatarId=2467808","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smaiyaki&avatarId=2467808","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smaiyaki&avatarId=2467808"},"displayName":"Sultan 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suggestion is for *JIRA Server*. 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We understand that this issue is causing extra workload and pain, that’s why we want to provide some guidance and support. \r\n\r\nWe prepared a [knowledge base article|https://confluence.atlassian.com/jirakb/how-to-rename-a-group-in-jira-968662365.html] that explains how to manually rename groups through the database, similarly to Confluence. We learned from you that an article like that would indeed be helpful. Please note that this procedure is not part of the Jira’s intended functionality, and the information is provided as-is. This is only a way of providing a solution as soon as possible. For customized Jira instances using multiple apps, this might not be sufficient, though. The scripts will update the group names in the Jira platform, which is shared between Jira Core, Jira Software, and Jira Service Desk (the latter two are built on top of the platform). It might happen that group names are also stored in places specific to Jira Software, Jira Service Desk or Portfolio for Jira, and these won’t be updated.\r\n\r\nWe still plan to solve the underlying problem and prioritize this suggestion for future consideration. We will post an update when new information is available.\r\n\r\nKatarzyna Derenda\r\n Product Manager, Jira Server\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=5820fc1290ae","name":"5820fc1290ae","key":"alwyn","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/469705d07e56f9b70cd842371f95488b?d=mm&s=48","24x24":"https://avatar-cdn.atlassian.com/469705d07e56f9b70cd842371f95488b?d=mm&s=24","16x16":"https://avatar-cdn.atlassian.com/469705d07e56f9b70cd842371f95488b?d=mm&s=16","32x32":"https://avatar-cdn.atlassian.com/469705d07e56f9b70cd842371f95488b?d=mm&s=32"},"displayName":"Alwyn Schoeman","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-1391/votes","votes":2626,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-1391/watchers","watchCount":1008,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2003-03-03T10:23:05.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwae73:","updated":"2026-09-12T07:58:19.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *JIRA Server*. 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We will reconsider the suggestion in a year.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Future Consideration","id":"11775","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10471","id":"10471","name":"Email notifications"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":10.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smansour","name":"smansour","key":"smansour","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smansour&avatarId=5993256","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smansour&avatarId=5993256","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smansour&avatarId=5993256","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smansour&avatarId=5993256"},"displayName":"Sherif Mansour","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"177292","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 22 February 2019|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\n \r\n\r\nHi everyone,\r\n\r\nThanks for your interest in this issue. This suggestion is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.\r\n\r\nFor the nearest future we've decided to prioritize other areas of the Jira Server roadmap, including the top-voted suggestions:\r\n * Further performance and stability improvements\r\n * Mobile app for Jira Server JRASERVER-46149\r\n * Improved filter and dashboard management by Jira administrators JRASERVER-15900 and JRASERVER-41269\r\n * Component and issue archiving ([JRASERVER-1369|https://jira.atlassian.com/browse/JRASERVER-5843] and [JRASERVER-5843|https://jira.atlassian.com/browse/JRASERVER-5843])\r\n\r\nMeanwhile, we have improved user experience regarding Jira notifications by implementing email-batching functionality, which is available in Jira 8.0 release and will be further improved in the following releases. You can find more details about email batching here [JRASERVER-1369|https://jira.atlassian.com/browse/JRASERVER-1369].\r\n\r\nWe hope that you appreciate our candid and transparent communication. You can learn more about our [approach to highly voted server suggestions here|https://community.atlassian.com/t5/Jira-articles/A-renewed-approach-to-highly-voted-Server-suggestions-for-Jira/ba-p/688117].\r\n\r\nTo learn more on how you suggestions are reviewed, see our [updated workflow for server feature suggestions|https://community.atlassian.com/t5/Jira-articles/An-updated-workflow-for-Server-feature-suggestions/ba-p/721632#M113].\r\n\r\nKind regards,\r\n Jira Server Product Management\r\n{panel}","reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=smansour","name":"smansour","key":"smansour","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=smansour&avatarId=5993256","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=smansour&avatarId=5993256","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=smansour&avatarId=5993256","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=smansour&avatarId=5993256"},"displayName":"Sherif Mansour","active":true,"timeZone":"Australia/Sydney"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-30286/votes","votes":463,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-30286/watchers","watchCount":231,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2012-10-29T05:38:35.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hwy92n:","updated":"2026-09-12T07:57:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-30286].\r\n  {panel}\r\n\r\n\r\n\r\nConfluence 4.3 introduced WorkBox which has JIRA integration for notifications. \r\n\r\nThis issue is to track the request of seeing WorkBox in the JIRA header.\r\n\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx27mf:","customfield_10651":null,"customfield_14734":"1|hwy7vr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx6zjj:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwzmlb:","customfield_10653":null,"customfield_10401":null,"summary":"Ability to see WorkBox-like notifications in 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Problem Definition\r\nOne of major features of custom fields is to calculate its value based on another data. In some cases this calculation is based on Lucene search. \r\nIt works fine when JIRA has valid Lucene. But it's broken during Full reindex, since there is no data in Lucene (catch22 problem). \r\n\r\nh3. Suggested Solution\r\nReindexing algorithm in JIRA should be changed and include 2 phases:\r\n# JIRA should run normal reindex for all Custom Fields, except the _calculated_\r\n# Then it should run additional reindex phase for all _calculated_  fields.\r\n\r\nh3. Workaround \r\n# Disable the calculated Lucene dependent field (if some cases you can disable the search part only, eg ScriptRunner ScriptedFields see [jql_searches_in_script_fields|https://scriptrunner.adaptavist.com/latest/jira/scripted-fields.html#_jql_searches_in_script_fields])\r\n# Run full reindex \r\n# Enable the field \r\n# Run background re-index. 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Dridi","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73262/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-73262/watchers","watchCount":7,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2022-02-08T11:00:22.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3ctjz:","updated":"2026-09-12T07:29:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nBrowsing *<JIRA_BASE_URL>/jira/rest/api/2/user/picker?query=username* as unauthenticated always returns 404, along with the following message:\r\n{code:java}\r\n{\"errorMessages\":[\"The user named '{0}' does not exist\"],\"errors\":{}}\r\n{code}\r\nh3. Steps to Reproduce\r\n # Open an browser private window\r\n # Browse *<JIRA_BASE_URL>/jira/rest/api/2/user/picker?query=username_that_exists*\r\n # Browse *<JIRA_BASE_URL>/jira/rest/api/2/user/picker?query=username_that_does_not_exist*\r\n\r\nh3. Expected Results\r\n\r\nIn both cases, a HTTP 401 Unauthorized should be returned.\r\nAlso, ideally, it would be good if the message returned was something like \"Access denied\". \r\n\r\nh3. Actual Results\r\n\r\nAn HTTP 404 not found is returned in both cases, and the error message \"The user named '{0}' does not exist\"\" is returned.\r\nh3. Workaround\r\n\r\nNone\r\n\r\n*+Notes+*\r\nAll this doesn't allow user enumeration because the response is always a 404, it does give the attacker a hint that user enumeration is possible.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3cten:","customfield_14734":"1|i3ctl3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3c1wf:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i3ctkv:","customfield_12830":null,"customfield_10401":null,"summary":"Browsing /jira/rest/api/2/user/picker as an unauthenticated user should return 401","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2110986","self":"https://jira.atlassian.com/rest/api/2/issue/2110986","key":"JRASERVER-79201","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/113061","id":"113061","description":"","name":"10.3.10","archived":false,"released":true,"releaseDate":"2025-09-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/113992","id":"113992","name":"10.3.12","archived":false,"released":true,"releaseDate":"2025-11-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/113803","id":"113803","name":"11.3.0","archived":false,"released":true,"releaseDate":"2025-12-03"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4e432536cf93","name":"4e432536cf93","key":"JIRAUSER5297356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5297356&avatarId=6220278","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5297356&avatarId=6220278","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5297356&avatarId=6220278","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5297356&avatarId=6220278"},"displayName":"Karol Skwierawski","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. This is because it’s not as severe or pervasive as other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Long Term Backlog","id":"12073","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/24890","id":"24890","name":"Webhooks"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":14.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ff40f4e86f48","name":"ff40f4e86f48","key":"JIRAUSER5526515","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5526515&avatarId=6500985","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5526515&avatarId=6500985","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5526515&avatarId=6500985","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5526515&avatarId=6500985"},"displayName":"Karan Ahuja","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ff40f4e86f48","name":"ff40f4e86f48","key":"JIRAUSER5526515","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5526515&avatarId=6500985","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5526515&avatarId=6500985","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5526515&avatarId=6500985","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5526515&avatarId=6500985"},"displayName":"Karan Ahuja","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79201/votes","votes":10,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79201/watchers","watchCount":15,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2025-11-27T11:23:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4itnj:","updated":"2026-09-12T07:29:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nPrior to Jira version 10.3.10, any user could view the profile of another user involved in a Jira ticket, regardless of their role. Starting with Jira 10.3.10, however, admin users are now required to have WebSudo access to view other users’ profiles. Regular users can still view other users’ profiles without needing WebSudo access.\r\nh3. Steps to Reproduce\r\n # Create any Jira issue.\r\n\r\n # Login with any admin user and try to view the profile of a user playing any role on the issue created in Step 1 and notice that admin user is required to have WebSudo access.\r\n!image-2025-11-27-16-52-09-627.png|width=545,height=178!\r\n\r\n # Now perform same steps with any non-admin user and they are able to view the other users profile without any WebSudo access.\r\n\r\nh3. Expected Results\r\n\r\nAdmin users should be able to view other users’ profiles from Jira issue view without any WebSudo authentication.\r\nh3. Actual Results\r\n\r\nAdmin users requires WebSudo authentication to view other users’ profiles.\r\nh3. Workaround\r\n\r\nAdmin needs to authenticate via WebSudo to see other users profile from Issue View.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4itif:","customfield_14734":"1|i4iton:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4hmzg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4itof:","customfield_12830":null,"customfield_10401":null,"summary":"From Jira 10.3.10 and later version, admin users requires WebSudo access when viewing other users profile from Issue View but non-admin users can view without any WebSudo.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"612307","self":"https://jira.atlassian.com/rest/api/2/issue/612307","key":"JRASERVER-61704","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.04,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-cloud","affects-server","l1l2","performance-scalability","pse-request","scalability","whl-fy24q3","whl-fy24q4","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-20","whl-fy26q2","whl-fy26q2-20","whl-fy26q3","whl-fy26q3-20","whl-fy26q4","whl-fy26q4-20"],"customfield_11433":"9223372036854775807","customfield_10610":44.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/56100","id":"56100","name":"6.4.12","archived":false,"released":true,"releaseDate":"2015-09-25"},{"self":"https://jira.atlassian.com/rest/api/2/version/64895","id":"64895","description":"","name":"7.2.7","archived":false,"released":true,"releaseDate":"2016-12-29"},{"self":"https://jira.atlassian.com/rest/api/2/version/77527","id":"77527","description":"","name":"7.6.4","archived":false,"released":true,"releaseDate":"2018-03-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/89499","id":"89499","description":"","name":"8.5.1","archived":false,"released":true,"releaseDate":"2019-11-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/94800","id":"94800","description":"","name":"8.13.6","archived":false,"released":true,"releaseDate":"2021-04-20"},{"self":"https://jira.atlassian.com/rest/api/2/version/96192","id":"96192","description":"","name":"8.18.1","archived":false,"released":true,"releaseDate":"2021-08-17"},{"self":"https://jira.atlassian.com/rest/api/2/version/113059","id":"113059","description":"","name":"9.12.28","archived":false,"released":true,"releaseDate":"2025-10-01"}],"customfield_20934":null,"issuelinks":[{"id":"478163","self":"https://jira.atlassian.com/rest/api/2/issueLink/478163","inwardIssue":{"id":"1902104","key":"JSWSERVER-21545","self":"https://jira.atlassian.com/rest/api/2/issue/1902104","fields":{"summary":"Add pagination to ConfigureFieldLayout page","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10050","name":"Cause","inward":"causes","outward":"is caused by","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10050"}},{"id":"228005","self":"https://jira.atlassian.com/rest/api/2/issueLink/228005","outwardIssue":{"id":"196433","key":"JRASERVER-29310","self":"https://jira.atlassian.com/rest/api/2/issue/196433","fields":{"summary":"Filter gadgets take several minutes to load after a field configuration context change","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or 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 *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-61704].\n  {panel}\n\nh3. Summary\r\n\r\nSlow execution of _Project_ - _Fields_ are caused by large number configuration items (custom-fields) present in the view. JIRA inefficiently computes number of related screens and doesn't cache some custom-fields data to optimize the performance.\r\n\r\nh3. Environment\r\n Large JIRA instance \r\n* with many custom-fields (1000+)\r\n* with many fieldlayouts items:\r\n{code:java}\r\nSQL> select count(1) from fieldlayout; \r\n556 \r\n\r\nSQL> select count(1) from fieldlayoutitem; \r\n1355666\r\n\r\nSQL> select count(1) from fieldlayoutscheme;  \r\n477\r\n{code}\r\n* with many screens\r\n{code:borderStyle=solid}\r\nselect count(1) from fieldscreen;\r\n  1322\r\n\r\nselect count(1) from fieldscreentab;\r\n  1803\r\n{code}\r\n\r\nh3. Steps to Reproduce\r\n # Create large JIRA instance \r\n # Open Project configuration screen\r\n # Go to Fields _Scheme_ (<JIRA>/plugins/servlet/project-config/<PRG>/fields)\r\n\r\nh3. Expected Results\r\nInitial load time is low (< 30 seconds) time and second execution is fast (< 10 seconds).\r\n\r\nh3. Actual Results\r\nCall takes 80-90 seconds, second call still slow.\r\n\r\nh3. Notes\r\nFrom SQL log you can see a lot of calls to DB. Total number of executed SQLs *11850*:\r\n{code:java}\r\n// Break down by table\r\nawk -F'(FROM|WHERE)' '/SELECT/{print $2}' http-bio-8443-exec-11_sql | sort | uniq -c | sort -k1,1 -n\r\n\r\n 363  fieldlayoutschemeentity\r\n 393  fieldlayout\r\n 393  fieldlayoutitem\r\n 504  nodeassociation\r\n 853  fieldlayoutscheme\r\n1121  fieldscreen\r\n1121  fieldscreentab\r\n1318  propertyentry\r\n1541  fieldscreenlayoutitem\r\n4240  managedconfigurationitem\r\n{code}\r\n\r\nSecond call still does a lot of SQL call to {{managedconfigurationitem}} table, this data is not cashed:\r\n{code:borderStyle=solid}\r\ngrep 'http-bio-8080-exec-8' atlassian-jira-sql.log.3 | awk -F'(FROM|WHERE)' '/SELECT/{print $2}' | sort | uniq -c | sort -k1,1 -n\r\n   1  public.fieldlayoutscheme ORDER BY NAME ASC\"\r\n   1  public.userhistoryitem\r\n   2  public.propertyentry\r\n   5  public.kpluginscfg\r\n4466  public.managedconfigurationitem\r\n{code}\r\n\r\nh5. Profile data\r\n !JRA_61704_jps_stack.png|thumbnail! \r\n\r\nh3. Workaround\r\nThis is performance problem in JIRA. You can lower the impact by reducing the number of items (custom-fields) for _Field Configuration_ for project, to do that, please _Hide_ the field. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66557/watchers","watchCount":10,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-12-23T03:12:46.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz71yv:","updated":"2026-09-12T07:28:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"\r\nh3. Summary\r\nClusterMessageHandlerServiceThread is capable of entering a state where it is no longer checking messages. This can cause inconsistency between JIRA Data Center Nodes. \r\n\r\nh3. Environment\r\n* JIRA Data Center\r\n\r\nh3. Expected Results\r\n* ClusterMessageHandlerServiceThread always checks messages every three seconds. \r\n\r\nExpected stacktrace while waiting:\r\n\r\n{noformat}\r\n\"ClusterMessageHandlerServiceThread:thread-1\" #109 prio=5 os_prio=0 tid=0x00007ff544016800 nid=0x7ee7 waiting on condition [0x00007ff508581000]\r\n   java.lang.Thread.State: TIMED_WAITING (parking)\r\n        at sun.misc.Unsafe.park(Native Method)\r\n        - parking to wait for  <0x00000000d18db240> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)\r\n        at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215)\r\n        at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2078)\r\n        at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1093)\r\n        at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:809)\r\n        at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1067)\r\n        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1127)\r\n        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n        at java.lang.Thread.run(Thread.java:745)\r\n{noformat}\r\n\r\nh3. Actual Results\r\n* ClusterMessageHandlerServiceThread enters a state where it no longer checks messages every three seconds. \r\n** Thread is no longer in TIMED_WAITING and is stuck in WAITING\r\n\r\nUnexpected stacktrace. No longer checking messages:\r\n* Affected threads would show this stacktrace and be stuck in this state without changing.\r\n\r\n{noformat}\r\n\"ClusterMessageHandlerServiceThread:thread-1\" prio=5 tid=0x000000000000006c nid=0 waiting on condition \r\n   java.lang.Thread.State: WAITING (parking)\r\n\tat sun.misc.Unsafe.park(Native Method)\r\n\t- parking to wait for <0x0000000020f2b558> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)\r\n\tat java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)\r\n\tat java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1081)\r\n\tat java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:809)\r\n\tat java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1067)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1127)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\r\n\tat java.lang.Thread.run(Thread.java:748)\r\n{noformat}\r\n \r\nh3. Notes\r\n* Developer review \"found that the ClusterMessageHandlerServiceThread can go into WAITING state if any of the ClusterMessage consumers throw a Throwable exception.\"\r\n\r\nh3.Workaround\r\n* No workaround is available. \r\n* ClusterMessageHandlerServiceThread that is no longer checking messages requires node to be restarted. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz72fr:","customfield_14734":"1|hz71zr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz7dg7:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz71zr:","customfield_12830":null,"customfield_10401":null,"summary":"ClusterMessageHandlerServiceThread can stop checking messages if Throwable is 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Issue Summary\r\n\r\nAbruptly stopping node while project reindex is in progress causes inability to reindex Jira. \r\nThis problem is a more specific version of JRASERVER-47045\r\nh3. Steps to Reproduce\r\n # Run a project reindex on node 1\r\n # Abruptly terminate Jira process on node 1\r\n # On node 2, go to Jira settings > System > Indexing page\r\n\r\nh3. Expected Results\r\n\r\nUpon visiting Indexing page on node 2, reindexing operations are available.\r\nh3. Actual Results\r\n\r\nRe-indexing operations are not available. The following message is displayed:\r\n{quote}The 'Lock Jira and rebuild index' option is unavailable while other indexing operations are in progress. See the Jira log for more details.\r\n{quote}\r\n!image-2021-02-03-13-22-49-743.png|thumbnail!\r\nh3. Workaround\r\n * If on Jira 8.5.4, 8.8.0 or higher, the stale task will get automatically removed within 30 minutes, that will self-resolve the problem (/) (see - JRASERVER-66204)\r\n * Otherwise, restart the node that initiated the task, so the stale task gets cleared.\r\n ** if it's hard to understand which node initiated the task, you can do a rolling restart.\r\n * Sometimes the node that initiated the task itself could be removed and a new node could be built in place. It was noticed then that rolling restart did not fix it. Looking at the indexing page where the greyed out option is shown, the logs would point out something as below, where node-172.89.34.555 is the node that has been removed.\r\n\r\n{code:java}\r\n2024-06-04 17:30:05,938+0000 https-jsse-nio-8443-exec-61 url: /secure/admin/IndexAdmin.jspa, /secure/admin/jira/views/indexing.jsp; user: xxxxx INFO xxxx 1050x195x2 1e0pmmt 15.53.110.186 /secure/admin/IndexAdmin.jspa [c.a.j.w.a.admin.index.IndexAdminImpl] foreground re-index option is unavailable because of in-progress index task: TaskDescriptorImpl{taskId=229000, result=null, node=node-172.89.34.555, context=ProjectIndexTaskContext{projectId=39601, projectName='Danger', nodeId='node-172.89.34.555'}} {code}\r\nIn that case utilize the scriptrunner script similar to [JRASERVER-66722|https://jira.atlassian.com/browse/JRASERVER-66722] like below to kill the stale task and remove from the cache in each node, to open it up for re-indexing.\r\n{code:java}\r\nimport com.atlassian.jira.component.ComponentAccessor\r\nimport com.atlassian.jira.task.TaskManagerImpl\r\n \r\ndef TaskManager = ComponentAccessor.getComponent(TaskManagerImpl)\r\nTaskManager.removeTask(xxxxxxx)\r\n {code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i2pa5r:","customfield_14734":"1|i2pac7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i2os4f:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i2pabz:","customfield_12830":null,"customfield_10401":null,"summary":"Abruptly stopping node while project reindex is in progress causes inability to reindex 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customize the Issue Collector message appearing after succesfull issue submit","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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Texier","active":true,"timeZone":"Europe/Berlin"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-38924/votes","votes":40,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-38924/watchers","watchCount":32,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2014-06-26T14:34:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxg0yv:","updated":"2026-09-12T07:28:17.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\n  *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-38924].\n  {panel}\n\nWhen using the issue collector, one should be able to edit the message that appears after submitting the request.\r\n\r\nMessage should be editable for each Issue Collector created.\r\n\r\nh3. Workaround\r\n\r\nThis can be worked around by modifying the {{i18n/i18n.properties}} file in the JAR. The value is {{collector.plugin.template.thank.you}} as below:\r\n{noformat}\r\ncollector.plugin.template.thank.you=Thank you for your feedback!\r\n{noformat}\r\n\r\n(i) This is not a supported change as it involves customisation of the JAR file.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxgesn:","customfield_10651":null,"customfield_14734":"1|hxg0zr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hxjvqv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hxg0zj:","customfield_10653":null,"customfield_10401":null,"summary":"Cannot customize the Issue Collector message appearing after succesfull issue submit","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"638494","self":"https://jira.atlassian.com/rest/api/2/issue/638494","key":"JRASERVER-62788","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ialexeyenko","name":"ialexeyenko","key":"ialexeyenko","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ialexeyenko&avatarId=5822051","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ialexeyenko&avatarId=5822051","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ialexeyenko&avatarId=5822051","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ialexeyenko&avatarId=5822051"},"displayName":"Ignat","active":false,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=906da3feec1b","name":"906da3feec1b","key":"dmoore","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dmoore&avatarId=876857","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dmoore&avatarId=876857","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dmoore&avatarId=876857","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dmoore&avatarId=876857"},"displayName":"Dean Moore","active":true,"timeZone":"America/New_York"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62788/votes","votes":9,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-62788/watchers","watchCount":9,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2016-10-12T23:27:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hycfjb:","updated":"2026-09-12T07:27:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":" \r\nh3. Environment\r\n\r\nJIRA with a Crows as an external diretory\r\n\r\nCrowd does not allow managing users in the connected directory\r\nh3. Steps to reproduce\r\n\r\nLog in into JIRA as a JIRA admin\r\n\r\nAttempt to update some user, who comes from the external directory. Mind that crowd prohibits updates to the connected directory, as it's described in the envrionment.\r\n\r\n \r\nh3. Actual Result\r\n\r\nJIRA displays a server error \r\n{code:java}\r\nRequest assistance\r\nCopy the content below and send it to your JIRA Administrator\r\nTechnical details\r\n Log's referral number: 2ed6a603-ccfc-4d28-b457-0f37c62783dd\r\n Cause\r\n Referer URL: https://bulldog.internal.atlassian.com/secure/admin/user/UserBrowser.jspacom.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user 'jirasrv-wb-bot' because directory 'Atlassian AD ' does not allow updates.</message></error>com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user 'jirasrv-wb-bot' because directory 'Atlassian AD ' does not allow updates.</message></error> at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:331) [embedded-crowd-core-2.8.7.jar:?] at com.atlassian.crowd.embedded.core.DelegatingCrowdService.updateUser(DelegatingCrowdService.java:103) [embedded-crowd-core-2.8.7.jar:?] at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.updateUser(FilteredCrowdServiceImpl.java:51) [embedded-crowd-core-2.8.7.jar:?] at com.atlassian.jira.user.util.DefaultUserManager.updateUser(DefaultUserManager.java:405) [classes/:?] at com.atlassian.jira.bc.user.DefaultUserService.updateUser(DefaultUserService.java:446) [classes/:?] at com.atlassian.jira.web.action.admin.user.EditUser.doExecute(EditUser.java:134) [classes/:?] at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?] at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.2.0-RELEASE-BDOG-65.jar:?] at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?] at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?] at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?] at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?] at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?] at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?] at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:141) [classes/:?] at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:35) [classes/:?] at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?] at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:33) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) [?:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilterWhenLicensed(RedirectExternalCustomerToPortalFilter.java:56) [?:?] at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:31) [?:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) [classes/:?] at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:49) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) [sitemesh-2.5-atlassian-11.jar:?] at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) [sitemesh-2.5-atlassian-11.jar:?] at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.mau.AbstractMauRequestTaggingFilter.doFilter(AbstractMauRequestTaggingFilter.java:40) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:49) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76) [classes/:?] at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242) [atlassian-seraph-3.0.3.jar:?] at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103) [atlassian-trusted-apps-core-4.1.0.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) [atlassian-seraph-3.0.3.jar:?] at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:82) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:42) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) [atlassian-profiling-1.9.jar:?] at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.johnson.JiraJohnsonFilter.doFilter(JiraJohnsonFilter.java:53) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3] at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3] at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3] at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) [urlrewritefilter-4.0.3.jar:4.0.3] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) [?:?] at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:142) [?:?] at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:94) [?:?] at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) [?:?] at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) [?:?] at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) [?:?] at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) [?:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) [?:?] at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?] at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.1.0.jar:?] at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.1.0.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) [atlassian-core-5.0.6.jar:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) [atlassian-core-5.0.6.jar:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:41) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:62) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?] at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:59) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) [atlassian-gzipfilter-3.0.0.jar:?] at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) [atlassian-gzipfilter-3.0.0.jar:?] at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:45) [classes/:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at com.atlassian.jira.web.filters.InstantUpgradeHoldingFilter.doFilter(InstantUpgradeHoldingFilter.java:99) [classes/:?] at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.33] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.33] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212) [catalina.jar:8.0.33] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) [catalina.jar:8.0.33] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141) [catalina.jar:8.0.33] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.0.33] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) [catalina.jar:8.0.33] at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616) [catalina.jar:8.0.33] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522) [catalina.jar:8.0.33] at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095) [tomcat-coyote.jar:8.0.33] at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672) [tomcat-coyote.jar:8.0.33] at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1502) [tomcat-coyote.jar:8.0.33] at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1458) [tomcat-coyote.jar:8.0.33] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_77] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_77] at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.0.33] at java.lang.Thread.run(Thread.java:745) [?:1.8.0_77] Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user 'jirasrv-wb-bot' because directory 'Atlassian AD ' does not allow updates.</message></error> at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:639) [crowd-integration-client-rest-2.8.7.jar:?] at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andCheckResponse(RestExecutor.java:561) [crowd-integration-client-rest-2.8.7.jar:?] at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUser(RestCrowdClient.java:191) [crowd-integration-client-rest-2.8.7.jar:?] at com.atlassian.crowd.directory.RemoteCrowdDirectory.updateUser(RemoteCrowdDirectory.java:253) [crowd-remote-2.8.7.jar:?] at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUser(DbCachingRemoteDirectory.java:606) [crowd-core-2.8.7.jar:?] at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:365) [crowd-core-2.8.7.jar:?] at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUser(ApplicationServiceGeneric.java:662) [crowd-core-2.8.7.jar:?] at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:317) [embedded-crowd-core-2.8.7.jar:?] ... 280 more\r\n\r\n\r\n\r\n{code}\r\n \r\nh3. Expected result\r\n\r\nInstead of a server error, we do show a page showing user management is not possible.\r\n\r\n \r\nh3. Notes\r\n\r\nTried to change the email of jirasrv-wb-bot to [dmoore@atlassian.com|mailto:dmoore@atlassian.com] on bulldog. Got the attached error.\r\n\r\nI believe perhaps this error is warranted, but the format of the message is ugly. If it's a warranted message, then let's update to a better looking one that clarifies what the issue is.\r\n\r\n \r\nh3. Workaround\r\n\r\nThe directory is read only in Crowd, and the Crowd directory in JIRA is read/write. The JIRA configuration has to be set for read-only for the case manages user from the read-only directory.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hych9b:","customfield_14734":"1|hycfk7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hydg9r:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hycfjz:","customfield_12830":null,"customfield_10401":null,"summary":"Exception when changing an email for the user when external directory (crowd) is used","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2159748","self":"https://jira.atlassian.com/rest/api/2/issue/2159748","key":"JRASERVER-79501","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55593","id":"55593","name":"Custom fields","description":"Issues related to custom fields, except the ones related to indexing and searching; for those use ‘Custom Field Indexing’"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":1.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0c6a3d9a44f1","name":"0c6a3d9a44f1","key":"JIRAUSER10061216","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10061216&avatarId=11226945","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10061216&avatarId=11226945","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10061216&avatarId=11226945","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10061216&avatarId=11226945"},"displayName":"Tushar Thakur","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0c6a3d9a44f1","name":"0c6a3d9a44f1","key":"JIRAUSER10061216","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10061216&avatarId=11226945","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10061216&avatarId=11226945","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10061216&avatarId=11226945","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10061216&avatarId=11226945"},"displayName":"Tushar Thakur","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79501/votes","votes":5,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79501/watchers","watchCount":8,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2026-08-20T09:04:01.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4qsjz:","updated":"2026-09-12T04:05:42.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nCustom URL fields containing \"{{{}notes://\"{}}} protocols appear empty in the Issue View.\r\n\r\nWe have verified in the DB, the values are present correctly. However, the respective field values are not showing after upgrade. Also, if they try to add the field manually into an issue, it fails with \"{{{}Not a valid URL\"{}}} error.\r\nh3. Steps to Reproduce\r\n * Upgrade to 10.3.24 or Install Jira 10.3.24. Behaviour is same in both scenarios.\r\n\r\n * In case of upgrade custom URL field should be carried over. However, on a fresh installation, create a Custom Field of type {*}URL Field{*}.\r\n\r\n * In case of upgrade, the issue in which the field was associated - the field does not shows up when viewing issue after upgrade.\r\n\r\n * Observe that the field is hidden/empty in the Issue View. (in case of upgrade scenario where the field was there in previous version).\r\n\r\n * Try to add the field to an issue screen and enter a value using the protocol: {{{}notes://SERVER/DATABASE/VIEW/DOCUMENT{}}}.\r\n\r\n * Adding this field newly into an issue also throws an error {{{}Not a valid URL{}}}.\r\n\r\n * Check {{atlassian-jira.log}} to see the {{WARN}} message: {{{}Not a valid URL{}}}.\r\n\r\nh3. Expected Results\r\n\r\nThe field should be carried over and allow {{notes://}}\r\nh3. Actual Results\r\n\r\nThe field is hidden/empty and cannot be added to issue screen.\r\n\r\nThe below exception is thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2026-08-13 07:51:04,552+0200 http-nio-8080-exec-2 WARN fkrause 471x1630570x1 1ujhs9l 172.16.223.128,192.168.150.201 /rest/api/latest/issue/IAP-3087 [c.a.j.i.customfields.impl.AbstractSingleFieldType] Issue IAP-3087 has an invalid value 'notes://svdominonb.nb.deg.local/412565DA0054053B/A39D98CF5938EEA08525668D004CA96F/C72D5BC9B36B0514C1257CC30046C6EF' stored in the field 'Detailkonzept'. Not a valid URL2026-08-13 07:51:23,568+0200 http-nio-8080-exec-8 WARN fliebscher 471x1632440x6 1q2sng3 192.168.31.86,192.168.150.201 /rest/api/latest/issue/IAP-3087 [c.a.j.i.customfields.impl.AbstractSingleFieldType] Issue IAP-3087 has an invalid value 'notes://svdominonb.nb.deg.local/412565DA0054053B/A39D98CF5938EEA08525668D004CA96F/C72D5BC9B36B0514C1257CC30046C6EF' stored in the field 'Detailkonzept'. Not a valid URL {noformat}\r\nh3. Workaround\r\n\r\nConverting the field type to \"{{{}textfield\"{}}} via SQL resolves the issue.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qsev:","customfield_10651":null,"customfield_14734":"1|i4qsl3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4pm10:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4qskv:","customfield_10653":null,"customfield_10401":null,"summary":"Custom URL fields containing notes://  protocols appear empty in the Issue View. Adding a field results in \"Not a valid URL\".","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2161633","self":"https://jira.atlassian.com/rest/api/2/issue/2161633","key":"JRASERVER-79521","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This 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intent.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4r33j:","customfield_10651":null,"customfield_14734":"1|i4r39r:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4pwpo:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4r39j:","customfield_10653":null,"customfield_10401":null,"summary":"Option to copy canonical issue URLs directly from Jira search results instead of search-context 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This comes in handy for instance when preparing reports and meeting notes that require a snapshot of a search in JIRA without having to work this around by taking a screenshot and pasting it as an image.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i27a8n:","customfield_10651":null,"customfield_14734":"1|i27af3:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i26xcv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i27aev:","customfield_10653":null,"customfield_10401":null,"summary":"JQL query \"as of\" a specific date","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"873450","self":"https://jira.atlassian.com/rest/api/2/issue/873450","key":"JRASERVER-66200","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Fields"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":7.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=sabdelfattah","name":"sabdelfattah","key":"sabdelfattah","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=sabdelfattah&avatarId=5253473","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=sabdelfattah&avatarId=5253473","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=sabdelfattah&avatarId=5253473","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=sabdelfattah&avatarId=5253473"},"displayName":"Sherif Abdelfattah","active":false,"timeZone":"Europe/Amsterdam"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66200/votes","votes":19,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-66200/watchers","watchCount":20,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-10-24T08:34:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12834","value":"100%","id":"12834","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hz3jy7:","updated":"2026-09-11T12:46:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\nJIRA doesn't display custom fields that were created from an old uninstalled plugins.\r\nAlso there is no way to remove those or access them by any mean from JIRA UI with plugin not installed.\r\n\r\n\r\nh3. Environment\r\n*  JIRA Server + custom fields originating from a plugin\r\n\r\n\r\nh3. Steps to Reproduce\r\n# Install the free plugin JIRA misc. custom fields\r\n# Create a calculated custom field from JIRA custom fields page\r\n# Create a project and integrate that field in project screens\r\n# Uninstall the plugin\r\n\r\n\r\nh3. Expected Results\r\n* JIRA would continue to display the custom field in the custom fields page and user is allowed basic operations like view custom field config or delete.\r\n\r\nh3. Actual Results\r\nAfter the plugin is uninstalled, the custom field vanished form custom fields page and user no longer able remove the custom field from the UI, while the field is still existing in the database and JIRA is not able to use it causing exceptions in the logs of the like of below:\r\n{noformat}\r\n2017-09-12 13:20:05,125 https-jsse-nio-443-exec-9 DEBUG user1 799x47936x3 1ir2r8o 10.10.10.1 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [c.a.j.issue.fields.ImmutableCustomField] getCustomFieldType potentially called on Custom Field before plugin enabled. Will retry on next call and return null from this execution\r\ncom.atlassian.jira.issue.fields.ImmutableCustomField$TypeNotFoundException: Custom Field Type 'com.innovalog.jmcf.jira-misc-custom-fields:transitiondatetime' not found\r\n{noformat}\r\n \r\nh3. Notes\r\nDuring JIRA referencing the plugin code, it will not be able to tell if plugin was uninstalled or if it was disabled temporarily.\r\n\r\nh3.Workaround\r\n* The easiest way to fix this is to reinstall the plugin once more and remove the custom field, then uninstall the plugin again.\r\n* Direct database manipulation is discouraged.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hz3kj3:","customfield_14734":"1|hz3jz3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hz3y0f:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hz3jyv:","customfield_12830":null,"customfield_10401":null,"summary":"JIRA not displaying custom fields from uninstalled plugins","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2158293","self":"https://jira.atlassian.com/rest/api/2/issue/2158293","key":"JRASERVER-79484","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/117901","id":"117901","name":"11.3.12","archived":false,"released":false,"releaseDate":"2026-10-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/117597","id":"117597","name":"10.3.26","archived":false,"released":false,"releaseDate":"2026-10-06"}],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116507","id":"116507","name":"11.3.8","archived":false,"released":true,"releaseDate":"2026-08-05"},{"self":"https://jira.atlassian.com/rest/api/2/version/117591","id":"117591","name":"10.3.24","archived":false,"released":true,"releaseDate":"2026-08-04"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0291f5616540","name":"0291f5616540","key":"JIRAUSER5299800","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5299800&avatarId=6224421","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5299800&avatarId=6224421","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5299800&avatarId=6224421","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5299800&avatarId=6224421"},"displayName":"Konrad Plasota","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12075","description":"A fix for this issue has been implemented and is waiting to be shipped in a release.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Waiting for Release","id":"12075","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"inprogress","name":"In Progress"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11832","id":"11832","name":"Project Administration - Users and Roles"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":34.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4a39baba09d4","name":"4a39baba09d4","key":"JIRAUSER5063735","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5063735&avatarId=5884566","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5063735&avatarId=5884566","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5063735&avatarId=5884566","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5063735&avatarId=5884566"},"displayName":"Nikhil Janardhanan","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4a39baba09d4","name":"4a39baba09d4","key":"JIRAUSER5063735","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5063735&avatarId=5884566","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5063735&avatarId=5884566","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5063735&avatarId=5884566","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5063735&avatarId=5884566"},"displayName":"Nikhil Janardhanan","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79484/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79484/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-08-06T07:02:38.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4qkvr:","updated":"2026-09-11T10:28:09.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen a user opens the Issue → More → Watchers → “{*}Select a user{*}“ option which will open ({{{}/secure/popups/UserPickerBrowser.jspa{}}}) , the operation takes significant time or never completes, causing the HTTP thread to become stuck or cause instance instability.\r\nh3. Steps to Reproduce\r\n # Set up a fresh Jira DC instance on *10.3.24* or *11.3.8* with a sample project\r\n\r\n # Navigate to any issue and click *More → Watchers → “Select a user”* to open the {{UserPickerBrowser.jspa}} _*pop-up*_\r\n\r\n # Note the load time; the pop-up opens quickly at this stage\r\n\r\n # Add a user directory containing a *large number of users* (tested it with 30k users)\r\n\r\n # Repeat step 2 open the *Select a user* pop-up again\r\n\r\n # Observe a *significant delay* in the pop-up loading compared to step 3 (this could lead into performance issues on instances with higher project and user count)\r\n\r\nh3. Expected Results\r\n\r\nThe results are paginated and hence there should not be significant impact on the instance.\r\nh3. Actual Results\r\n\r\nObserve a *significant delay* in the pop-up loading and performance impact is seen on large instances\r\n\r\nThe {{UserPickerBrowser}} action calls {{UserPickerFilter.getFilteredUsers()}} which, for each candidate user returned by the Lucene search, invokes {{{}userHasBrowseAccessToAnyProject(user){}}}.\r\n\r\nThis is likely determining whether the candidate user has browse access to at least one project in the entire instance, resulting in an O(users × projects) or O(users × nested groups) computation on every single search request.\r\n\r\nCommon Stack Trace (present in 100% of thread dump snapshots )\r\n\r\nJira 10.3.24 and 11.3.8: bottleneck via nested group scan:\r\n * \r\n{code:java}\r\ncom.atlassian.jira.web.action.admin.user.UserPickerBrowser.doExecute(UserPickerBrowser.java:80)\r\ncom.atlassian.jira.web.action.admin.user.UserPickerBrowser.getBrowsableItems(UserPickerBrowser.java:118)\r\ncom.atlassian.jira.issue.customfields.CustomFieldUtils.userHasBrowseAccessToAnyProject(CustomFieldUtils.java:565)\r\ncom.atlassian.jira.security.ApplicationRequiredPermissionManager.checkUserHasApplicationOrElse()\r\ncom.atlassian.jira.security.ApplicationRequiredPermissionManager.checkUserHasApplicationOrEmpty()\r\ncom.atlassian.jira.security.ApplicationRequiredPermissionManager.getProjects()\r\ncom.atlassian.jira.security.ApplicationRequiredPermissionManager.shouldUserHaveAccess()\r\ncom.atlassian.jira.security.PublicAccessPermissionManager.checkPublicAccessEnabledOrElse()\r\ncom.atlassian.jira.security.PublicAccessPermissionManager.checkPublicAccessEnabledOrEmpty()\r\ncom.atlassian.jira.security.PublicAccessPermissionManager.getProjects()          \r\ncom.atlassian.jira.application.DefaultApplicationRoleManager.hasAnyRole()\r\ncom.atlassian.jira.application.DefaultApplicationRoleManager.userHasRole()\r\ncom.atlassian.jira.security.groups.DefaultGroupManager.getGroupsForUser()\r\ncom.atlassian.jira.security.groups.RequestCachingGroupManager.isUserInGroup()\r\ncom.atlassian.jira.user.JiraCrowdService.search()\r\ncom.atlassian.crowd.manager.application.ApplicationServiceGeneric.searchNestedGroupRelationships()  ← HOT\r\ncom.atlassian.crowd.embedded.core.CrowdServiceImpl.searchNestedGroupRelationships() {code}\r\n\r\nJira 11.3: bottleneck via per-project permission scheme check:\r\n * \r\n{code:java}\r\ncom.atlassian.jira.web.action.admin.user.UserPickerBrowser.doExecute(UserPickerBrowser.java:80)\r\ncom.atlassian.jira.web.action.admin.user.UserPickerBrowser.getBrowsableItems(UserPickerBrowser.java:118)\r\ncom.atlassian.jira.security.DefaultPermissionManager.getProjectObjectsWithPermission(DefaultPermissionManager.java:455)\r\ncom.atlassian.jira.security.DefaultPermissionManager.lambda$getProjectObjectsWithPermission$0(DefaultPermissionManager.java:454)\r\ncom.atlassian.jira.security.ThreadLocalCachingPermissionManager.hasPermission(ThreadLocalCachingPermissionManager.java:54)\r\ncom.atlassian.jira.security.PermissionsCache.computePermissionIfAbsent(PermissionsCache.java:49)\r\ncom.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2189)\r\ncom.atlassian.jira.security.WorkflowBasedPermissionManager.hasPermission(WorkflowBasedPermissionManager.java:114)\r\ncom.atlassian.jira.security.DefaultPermissionManager.hasPermission(DefaultPermissionManager.java:187)\r\ncom.atlassian.jira.permission.DefaultPermissionSchemeManager.hasSchemePermission(DefaultPermissionSchemeManager.java:468) {code}\r\n\r\nh3. Workaround\r\n\r\nSetting up a dark feature com.atlassian.jira.issue.watchers.filterUsersWithoutProjectAccess.disabled disables filtering on the endpoint. As a drawback, users without access to the project will be displayed on watcher picker.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qkqn:","customfield_14734":"1|i4qkwv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ped8:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4qkwn:","customfield_12830":null,"customfield_10401":null,"summary":"Watchers Dialog → UserPickerBrowser.jspa (Issue → More → Watchers) is extremely slow","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2160411","self":"https://jira.atlassian.com/rest/api/2/issue/2160411","key":"JRASERVER-79505","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["JPNS-REVIEWED"],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to 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one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79505/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2026-08-26T00:16:59.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4quzz:","updated":"2026-09-11T10:18:01.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Problem*\r\n * When an image file is copied and pasted into comment or other text area, the upload of the attachment to the backend completes at that point in time.\r\n * If an undo operation (e.g. Ctrl+Z) is subsequently performed, only the reference markup in the text area (e.g. {{ \\!filename.png\\! }} ) is removed, while the attachment on the backend remains.\r\n * If the comment submission is cancelled, the attachment  continues to be retained in the system.\r\n\r\n \r\n\r\n*Background*\r\nIf the customer is using Jira Data Center in an environment that handles highly sensitive data, and they are concerned that the discrepancy between the GUI behavior and the backend behavior could lead to a risk of information leakage.\r\n\r\n \r\n\r\n*Suggestions*\r\n * 1. When creating a new comment:\r\nIf a user cancels the comment submission, any attachments that were pasted into the comment field should also be discarded — i.e., they should not be saved to the system.\r\n\r\n * 2. When editing an existing comment:\r\nIf a user removes an attachment from the editor and then clicks \"Save,\" the attachment should be permanently deleted accordingly.\r\n\r\n \r\n\r\n*To be specific*\r\n * Display a confirmation dialog such as \"Do you also want to delete the attachment?\"\r\n * Also, allow the behavior to be configurable at the system or project level","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4quuv:","customfield_10651":null,"customfield_14734":"1|i4qv13:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4poh0:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4qv0v:","customfield_10653":null,"customfield_10401":null,"summary":"Attachments should be removed from the ticket when user delete it from comment ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"562082","self":"https://jira.atlassian.com/rest/api/2/issue/562082","key":"JRASERVER-59331","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/117495","id":"117495","name":"11.3.10","archived":false,"released":true,"releaseDate":"2026-09-02"},{"self":"https://jira.atlassian.com/rest/api/2/version/115309","id":"115309","name":"10.3.20","archived":false,"released":true,"releaseDate":"2026-05-05"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Summary\r\nMigrating users from Delegated LDAP Authentication directory to internal directory is not working. \r\n\r\nh3. Steps to Reproduce\r\n# On a clean instance of JIRA 6.4.8, add a user directory using \"Internal with LDAP authentication\"\r\n# Use \"Copy User on Logon\" checkbox\r\n# Login with some AD users so that there are some users in the Delegated LDAP directory.\r\n# Now, logging in as the Internal Directory LDAP user, try to migrate users from  \"Internal with LDAP authentication\" directory to Internal directory.\r\n# The message comes up : \"0 of 2 users successfully migrated.\"\r\n# None of the users are migrated and there is nothing in the logs\r\n\r\nh3. Expected Results\r\nAll users from the delegated directory should get migrated to the Internal directory\r\n\r\n\r\nh3. Actual Results\r\nThe users do not get migrated\r\nThere are no errors shown up in the logs.\r\n \r\n\r\nh3. Workaround\r\n(i) Before proceeding with the workaround, please make a backup of your database so that it is possible to roll back to the original state in case something goes wrong.\r\n\r\n# Run this query in the database :\r\n{code}update cwd_user set external_id = '' where directory_id = <id of the delegated directory you want to migrate>{code}\r\nNote : You can get the directory id by hovering over the User directory on the UI and looking at the url for the link.\r\n# After changing this value, please restart JIRA.\r\n# Now try to run the migration. This time it should run fine.\r\n\r\nh3. Alternative way to reproduce the bug\r\n\r\n(!) Another way to reproduce this bug is to create users in the Jira internal directory, and then migrate them to an \"Internal with LDAP authentication\" directory. When doing that, all the users migrated to the \"Internal with LDAP authentication\" directory will be automatically given a value in the external_id column. Because of that, such users can't be migrated back to the Jira internal directory, unless this column is cleared for them.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy1xfb:","customfield_14734":"1|hy1tkv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy3iun:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hy1tkn:","customfield_12830":null,"customfield_10401":null,"summary":"Migrating users from Delegated LDAP Authentication directory to internal directory is not migrating 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-59808].\n  {panel}\n\nHey,\r\nDue to all time-out issues we know about when trying to run the Integrity Checker (especially the Workflow checks) on a large instances I think it should be really valuable to be able to do this on a per project basis too. There is a per project solution already in place for the time consuming index procedure which works like a charm.\r\n\r\nMy main use-case for this is that you normally get a request from a user that one specific issue is broken (usually no transition buttons available) and this is most often resolved by running the Integrity Checker.\r\nBut in a large instance behind a proxy this is often not possible due to the time-outs. In this case you know what project to look at (and even what issue) and it makes no sense for the checker in this case to traverse hundreds of thousands of issues just to realize that that one issue has an inconsistent state. Even if you increase the time-out for this specific case you still will have to wait a long time before you reach the Fix page!\r\n\r\nSo please make the Integrity Checker able to run on a project basis so I can start using this great tool again!\r\n\r\nThnx in advance!\r\n\r\n// Svante","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hy3aan:","customfield_10651":null,"customfield_14734":"1|hy36xz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hy4qwv:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hy36xr:","customfield_10653":null,"customfield_10401":null,"summary":"Make it possible to run Integrity Checker on per Project 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Issue Summary\r\n\r\nJira Health check fails with Duplicate Users, and the call to fetch duplicate users return 500 Internal Server error. When observed in the logs, the health check is indeed failing as the call to get the duplicate users fails with 500 internal server error. \r\n\r\nThe the call to get duplicate users fails when the property *jira.security.duplicated.user.accounts* is not available during startup.  And it happens when the customers use *an old jpm.xml file copied from the older instances* that do not have the newly defined properties present. Generally, users see this issue after an upgrade.\r\n\r\n!image-2022-01-25-16-25-23-299.png|width=631,height=219!\r\n{code:java}\r\n2022-01-21 07:52:35,043+0100 HealthCheckWatchdog:thread-3 WARN ServiceRunner     [c.a.t.healthcheck.concurrent.SupportHealthCheckTask] Unable to complete execution of health check Duplicate user accounts due to an exception\r\n\r\njava.util.concurrent.ExecutionException: com.atlassian.cache.CacheException: java.lang.NullPointerException\r\n\r\n        at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)\r\n\r\n        at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)\r\n\r\n        at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.getFutureWithTimeout(SupportHealthCheckTask.java:97)\r\n\r\n        at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.lambda$runAsync$0(SupportHealthCheckTask.java:77)\r\n\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)\r\n\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n\r\n        at java.base/java.lang.Thread.run(Thread.java:829)\r\n\r\nCaused by: com.atlassian.cache.CacheException: java.lang.NullPointerException\r\n\r\n        at com.atlassian.cache.ehcache.DelegatingCachedReference.get(DelegatingCachedReference.java:78)\r\n\r\n        at com.atlassian.troubleshooting.jira.healthcheck.duplicatedusers.CachingDuplicatedUserCountProvider.getCachedDuplicatedUserCount(CachingDuplicatedUserCountProvider.java:40)\r\n\r\n        at com.atlassian.troubleshooting.jira.healthcheck.duplicatedusers.DuplicatedUsersHealthCheck.check(DuplicatedUsersHealthCheck.java:31)\r\n\r\n        at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:55)\r\n\r\n        ... 4 more\r\n\r\n        at com.atlassian.jira.user.util.DuplicatedUsersService.getAllowedDuplicatedUsers(DuplicatedUsersService.java:65)\r\n\r\n        at com.atlassian.jira.user.util.DuplicatedUsersService.getDuplicatedUsersMappingInternal(DuplicatedUsersService.java:49)\r\n \r\n\r\n2022-01-21 07:52:35,852+0100 Caesium-1-2 ERROR ServiceRunner     [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Duplicate user accounts' failed with severity 'major': 'Exception during health check invocation com.atlassian.cache.CacheException: java.lang.NullPointerException'\r\n{code}\r\nh3. Steps to Reproduce\r\n # Stop Jira\r\n # Got to the Jira installation directory.\r\n # cd to atlassian-jira/WEB-INF/classes/\r\n # Open the file jpm.xml and comment out the below XML section.\r\n\r\n{code:xml}\r\n<!--\r\n<property>\r\n<key>jira.security.duplicated.user.accounts</key>\r\n<description>\r\nList of users, who should have duplicated user accounts. If you are sure that this is needed please\r\nspecify usernames as a list divided by ampersands. Otherwise please deactivate not needed accounts.\r\nRelated JAC ticket: https://jira.atlassian.com/browse/JRASERVER-68797 </description>\r\n<type>string</type>\r\n<validator>com.atlassian.jira.user.util.DuplicatedUsersPropertyValidator</validator>\r\n<default-value></default-value>\r\n<admin-editable>false</admin-editable>\r\n<sysadmin-editable>true</sysadmin-editable>\r\n<requires-restart>false</requires-restart>\r\n<advanced-settings-page>true</advanced-settings-page>\r\n</property> -->\r\n{code}\r\n # Restart Jira.\r\n # Make the call to http://<Jira Url>/rest/api/2/user/duplicated/list\r\n # Or verify the health check results from logs.\r\n\r\nh3. Expected Results\r\n\r\nThe health check should not fail at  Duplicate Users check.\r\nh3. Actual Results\r\n * The rest call to /rest/api/2/user/duplicated/list  (or) rest/api/2/user/duplicated/count fails with 500 Internal Server error.\r\n * Health check failed with duplicate users notification.\r\n * Error observed in the log\r\n{panel}\r\n2022-01-20 15:02:38,430+0100 http-nio-8080-exec-7 ERROR UserID 064875x1 v9X8x <IP Address> /rest/api/2/user/duplicated/list [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response\r\n\r\njava.lang.reflect.InvocationTargetException\r\n{panel}\r\n\r\nh3. Workaround\r\n # Stop Jira\r\n # Go to the Jira installation directory.\r\n # cd to atlassian-jira/WEB-INF/classes/\r\n # Look for file *jpm.xml* and search for property *jira.security.duplicated.user.accounts* in it. If the property is missing from the file, it could be because the file has been *locally modified* or {*}copied over from the previous upgrades{*}.  \r\n # Restore the jpm.xml file that is corresponding to the Jira version that is being used. ( Provided from the Atlassian Jira Package).\r\n # Please verify that the below property is included now in the jpm.xml file.\r\n # \r\n{code:xml}\r\n<property>\r\n<key>jira.security.duplicated.user.accounts</key>\r\n<description>\r\nList of users, who should have duplicated user accounts. If you are sure that this is needed please\r\nspecify usernames as a list divided by ampersands. Otherwise please deactivate not needed accounts.\r\nRelated JAC ticket: https://jira.atlassian.com/browse/JRASERVER-68797 </description>\r\n<type>string</type>\r\n<validator>com.atlassian.jira.user.util.DuplicatedUsersPropertyValidator</validator>\r\n<default-value></default-value>\r\n<admin-editable>false</admin-editable>\r\n<sysadmin-editable>true</sysadmin-editable>\r\n<requires-restart>false</requires-restart>\r\n<advanced-settings-page>true</advanced-settings-page>\r\n</property>\r\n{code}\r\n\r\n # Restart the Jira\r\n # If using multiple nodes, Please perform the above steps on each node and restart 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-9363].\n  {panel}\n\n{panel:title=Atlassian Update – 4 January 2016|borderStyle=solid|borderColor=#ebf2f9 | titleBGColor=#ebf2f9 | bgColor=#ffffff}\r\nHi everyone,\r\n\r\nThanks for voting and commenting on this issue. \r\n\r\nThis capability is now available using the new \"Create project with shared configuration\" feature, which was released to all versions of JIRA at the beginning of October 2015 (JIRA 7.0). When creating a new project, simply click the \"Create with shared configuration\" link in the bottom-left corner of the dialog, choose an existing project, and a new project will be creating that shares the same workflow scheme (and other schemes) of the existing project. [More documentation is available here|https://confluence.atlassian.com/adminjiraserver070/defining-a-project-749382822.html#Definingaproject-createCreatingaproject].\r\n\r\nWe recognize that this is not exactly the same as setting a workflow scheme as \"default\". Simplifying project setup, configuration, and maintenance is one of the JIRA team's top priorities right now. We are in the early stages of a big investment in making it easier to get started with a JIRA project and maintain a large number of projects at scale.\r\n\r\nWe will continue to work in this area and intend to provide more comprehensive support for this in the future.\r\n\r\nIt's important to understand that we rarely try to implement individual features from jira.atlassian.com, but instead take a holistic look at the problem and use feedback from the comments here and a [dozen other sources|https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com] of customer input to solve the core problems.\r\n\r\nPlease don't hesitate to contact me if you have any questions or feedback.\r\n \r\nRegards,\r\nDave Meyer\r\ndmeyer@atlassian.com\r\nProduct Manager, JIRA Platform\r\n{panel}\r\n\r\nWe have set up a custom workflow scheme that we'd like to use on all new projects.\r\nWe need to specify that this custom scheme should be used by default for new projects -- without explicitly specifying it on Administer Project page.\r\n\r\nAlternative solution would be to have Workflow Scheme selector right at the Create Project screen, so that admins have a reminder that it should be specified in some way.\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hwgd73:","customfield_10651":null,"customfield_14734":"1|hwa567:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hwkapz:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwfzmf:","customfield_10653":null,"customfield_10401":null,"summary":"user-defined workflow scheme as default for new 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suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-29839].\n  {panel}\n\nCurrently, the *Activity Stream* in *JIRA* only supports the following:\r\n# Project\r\n# JIRA Issue Key\r\n# Update Date\r\n# Username\r\n# Activity\r\n# Issue Type\r\n\r\n!activity_stream_filter.JPG!\r\n\r\nIt will be better if there is a function whereby you are able to use custom JQL to filter out the *Activity Stream*.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hx0273:","customfield_10651":null,"customfield_14734":"1|hwvzsf:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|hx4bmf:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|hwxg7b:","customfield_10653":null,"customfield_10401":null,"summary":"Filtering Activity Stream using custom 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We will review this ticket in a year to see if our decision has changed.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Not Being Considered","id":"11776","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43422","id":"43422","name":"Project Administration - Others"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":27.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=02128eaf8ea1","name":"02128eaf8ea1","key":"jimbirch","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jimbirch&avatarId=5871602","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jimbirch&avatarId=5871602","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jimbirch&avatarId=5871602","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jimbirch&avatarId=5871602"},"displayName":"Jim Birch","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"4390","customfield_10680":null,"customfield_10681":"{panel:title=Atlassian Update – 8th February 2018|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nHi everyone,\r\n\r\nThanks for your interest in this issue.\r\n\r\nWhile this suggestion has gathered significant interest, we're unable to implement all of the excellent suggestions you make. 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Issue Summary\r\n\r\nUnable to update/change the *Start Date* and *Release Date* of a version from the *version panel* of the Jira Scrum board.\r\nh3. Steps to Reproduce\r\n # Open an existing scrum board project or create a new one.\r\n # Go to *Board* > *Show version panel*\r\n # Create a new version or select any existing version\r\n # Try to update or change the *Start date* or *Release date*\r\n\r\nh3. Expected Results\r\n\r\nYou can update/change the Start date and Release date of versions from the version panel of boards.\r\nh3. Actual Results\r\n\r\nUnable to edit the date field, as the field disappears on editing. Please find the attached video snippet for more clarity.\r\nh3. Workaround\r\n * Access *Board* > *Releases* > _Select the version which you wish to update_ > *Actions* -Choose *Edit* .\r\n * Update the dates and click on {*}Save{*}.\r\n * Updated dates will show up in the version panel.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i39xd3:","customfield_14734":"1|i39xjj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i39793:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i39xjb:","customfield_12830":null,"customfield_10401":null,"summary":"Unable to update Start Date and Release Date of a version from the version panel","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"829987","self":"https://jira.atlassian.com/rest/api/2/issue/829987","key":"JRASERVER-65762","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":7.02,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":19.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/78523","id":"78523","name":"7.2.4","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/65334","id":"65334","description":"","name":"7.4.0","archived":false,"released":true,"releaseDate":"2017-06-29"}],"customfield_20934":null,"issuelinks":[{"id":"409272","self":"https://jira.atlassian.com/rest/api/2/issueLink/409272","outwardIssue":{"id":"1452455","key":"JRASERVER-70333","self":"https://jira.atlassian.com/rest/api/2/issue/1452455","fields":{"summary":"Failure in issue creation can save issue in corrupted state despite message saying it couldn't be created","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the 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similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-65762/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2017-08-09T22:19:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12832","value":"50%","id":"12832","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hywfmn:","updated":"2026-09-11T04:45:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Summary\r\n\r\nJIRA has a *Date Picker* custom field, which accepts values which are formatted as described in *Administration >> System >> General Configuration >> Advanced Settings* as the *jira.date.picker.java.format*. By default, the format that is defined in JIRA is as follows:\r\n * jira.date.picker.java.format : d/MMM/yy\r\n * jira.date.picker.javascript.format : %e/%b/%y\r\n\r\nWhen a user attempts to create an issue which has a *Date Picker* custom field and enters a date in a format that is unrecognized, JIRA will throw an error and prevent the issue from being created:\r\n{quote}Invalid date format. Please enter the date in the format \"d/MMM/yy\".\r\n{quote}\r\n*However*, it is possible to reconfigure the date picker format to an alternate, desired format. Though the specifics are unknown, certain formats will cause JIRA to throw a different error, while still creating the issue. In these circumstances, users who incorrectly enter the format may unwittingly create multiple issues, while believing that the issues are not being created.\r\n\r\nSuch issues created in this fashion have the following problems:\r\n * They are not indexed, and do not come up in issue navigator searches until later reindexes\r\n * The will not have the *Date Picker* custom field properly set\r\n\r\nUsers will not realize that these issues were created until a reindex later on, where all of the erroneously created issues will spontaneously appear.\r\nh3. Environment\r\n * JIRA 7.4.0\r\n * MS SQL Server 2012\r\n\r\nh3. Steps to Reproduce\r\n # Start with a fresh or existing JIRA instance\r\n # Create a brand new project (Project Type does not matter)\r\n # Create a new custom field of type *Date Picker* (e.g. \"Date of Birth\") and associate it with all screens in this project\r\n # Navigate to *Administration >> System >> General Configuration >> Advanced Settings*\r\n # Adjust jira.date.picker.java.format to {{MM/dd/yyyy}}\r\n # Adjust jira.date.picker.javascript.format to {{%m/%d/%Y}}\r\n # Create an issue, setting the *Date Picker* field to a value which does not align with the provided format (i.e. 01/01/14)\r\n\r\nh3. Expected Results\r\n\r\nJIRA should reject the issue creation with a warning that the supplied date format of 01/01/14 does not meet the expected format MM/dd/yyyy.\r\nh3. Actual Results\r\n\r\n1. JIRA rejects the issue creation with a different warning:\r\n{quote}We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file.\r\n{quote}\r\n2. The following error is thrown in the application logs:\r\n{code:java}\r\n2017-08-09 15:35:09,286 http-nio-8098-exec-19 ERROR kliou 935x880x1 1rhnhcp 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.a.j.bc.issue.DefaultIssueService] Error creating issue: \r\ncom.atlassian.jira.exception.CreateException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:CustomFieldValue][parentkey,null][customfield,10203][issue,10013][datevalue,0014-01-01 00:00:00.0][id,10037] (SQL Exception while setting value:  (Only dates between January 1, 1753 and December 31, 9999 are accepted.)){code}\r\n3. The issue is *still* created, though the issue is not indexed and cannot be searched for. You may still access the issue directly via it's URL, which can be determined by the last known Issue Key and incrementing it's value by 1 (i.e. if the last issue key in this project was PROJ-12345, PROJ-12346 would have been created by this attempt). Alternatively, the database may be queried in the *jiraissue* table for the issuekey with the ID specified in the SQLException above (10013).\r\nh3. Workaround\r\n * Avoid modifying the format of the date picker in JIRA's Advanced Settings, and use the default format instead, which seems to have a better functioning handler for invalid values\r\n * Use the widget to select your date picker value, rather than typing it in. This will avoid improper formatting\r\n * For the above example specifically, adjust the format from {{MM/dd/yyyy}} to {{MM/dd/yy}}. This will accept values where only the last two digits of the year value is offered, but may lead to inconsistent results (testing results show that a year value of \"37\" will assume 1937, but a year value of \"36\" will assume 2036).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hywgav:","customfield_14734":"1|hywfnj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hywwif:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hywfnb:","customfield_12830":null,"customfield_10401":null,"summary":"Creating issue with invalid date format will still create issue even though error is thrown","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1916826","self":"https://jira.atlassian.com/rest/api/2/issue/1916826","key":"JRASERVER-74784","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13090","id":"13090","name":"Issue - View Issue"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=64bb5fbf78a2","name":"64bb5fbf78a2","key":"JIRAUSER5687931","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5687931&avatarId=6684746","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5687931&avatarId=6684746","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5687931&avatarId=6684746","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5687931&avatarId=6684746"},"displayName":"Manojkumar Ramadoss","active":false,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=64bb5fbf78a2","name":"64bb5fbf78a2","key":"JIRAUSER5687931","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5687931&avatarId=6684746","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5687931&avatarId=6684746","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5687931&avatarId=6684746","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5687931&avatarId=6684746"},"displayName":"Manojkumar Ramadoss","active":false,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74784/votes","votes":4,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-74784/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-02-06T09:56:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3mtkf:","updated":"2026-09-11T04:06:26.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nCurrently, the issue view screen is showing the fields under the field tab and other tabs in a vertical manner. we would like to display the section in a better way such as a tabular format.\r\n\r\n \r\nh3. Suggested Solution\r\nAllow the ability to reposition the section and change the display of fields based on the user's needs.\r\n\r\n\r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3mtfb:","customfield_10651":null,"customfield_14734":"1|i3mtlr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i3lr1o:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i3mtlj:","customfield_10653":null,"customfield_10401":null,"summary":"Customizable Issue View Screen Layout for Default Field Tab and for new Tab","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"386006","self":"https://jira.atlassian.com/rest/api/2/issue/386006","key":"JRASERVER-41293","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-41293/watchers","watchCount":91,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-12-17T17:31:33.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxlcdj:","updated":"2026-09-11T04:06:21.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"{panel:bgColor=#e7f4fa}\r\n  *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-41293].\r\n  {panel}\r\n\r\nLinks from JIRA in Activity Stream/Gadgets (this includes other Atlassian products like Confluence) always use relative URLs (/foo/bar) instead of absolute URLs (http://www.example.com/foo/bar). When a user in a different application (Confluence) clicks a link in the Activity Stream/Gadgets generated by JIRA it will give them a 404 not found error (since it will try to load the relative URL in the Confluence base URL).\r\n\r\nh3. Reproduction steps:\r\n# Install JIRA and Confluence (tested with JIRA 6.2.2, 6.3.12, 7.11.2 and Confluence 5.5.3, 5.6.5,6.10.2)\r\n# Setup an Application Link between the two\r\n# Subscribe to JIRA gadgets in Confluence\r\n** This allows you to use the JIRA activity stream gadget\r\n# Create test data in JIRA\r\n# Create a page in Confluence with the JIRA activity stream\r\n# Click the JIRA links that are shown in the stream\r\n\r\nh3. Expected behavior\r\nClick the link takes you to the item in JIRA\r\n\r\nh3. Actual behavior\r\nThe standard Confluence Page not found error or a blank page\r\n\r\nh3. Screenshot\r\nThe following screenshot shows the relative link in the JIRA activity stream, and what happens when you click the link in an Activity Stream in Confluence:\r\n!activity_stream.png|thumbnail!!failed_link.png|thumbnail!","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxlmzr:","customfield_14734":"1|hxlce7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hxoli7:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxlcdz:","customfield_12830":null,"customfield_10401":null,"summary":"Links from JIRA Use Relative URLs for Activity Stream/Gadgets","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"479673","self":"https://jira.atlassian.com/rest/api/2/issue/479673","key":"JRASERVER-45844","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":null,"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":6.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["affects-server"],"customfield_11433":"9223372036854775807","customfield_10610":14.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/50826","id":"50826","name":"6.3.15","archived":false,"released":true,"releaseDate":"2015-02-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/60531","id":"60531","name":"7.0.10","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/63207","id":"63207","description":"","name":"7.3.0","archived":false,"released":true,"releaseDate":"2017-01-11"}],"customfield_20934":null,"issuelinks":[{"id":"245649","self":"https://jira.atlassian.com/rest/api/2/issueLink/245649","outwardIssue":{"id":"665798","key":"JRASERVER-64101","self":"https://jira.atlassian.com/rest/api/2/issue/665798","fields":{"summary":"Can't link JIRA issue to Confluence page by using tiny URL when Confluence uses a Context Path","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}},{"id":"198344","self":"https://jira.atlassian.com/rest/api/2/issueLink/198344","inwardIssue":{"id":"327025","key":"JRASERVER-37781","self":"https://jira.atlassian.com/rest/api/2/issue/327025","fields":{"summary":"Link to Confluence page does not work when Display URL is different than Application URL","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/13490","id":"13490","name":"Application Links"},{"self":"https://jira.atlassian.com/rest/api/2/component/43412","id":"43412","name":"Issue - Actions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=326aaff085b8","name":"326aaff085b8","key":"remo.siegwart1","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=remo.siegwart1&avatarId=5883496","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=remo.siegwart1&avatarId=5883496","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=remo.siegwart1&avatarId=5883496","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=remo.siegwart1&avatarId=5883496"},"displayName":"Remo Siegwart","active":true,"timeZone":"Europe/Berlin"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=326aaff085b8","name":"326aaff085b8","key":"remo.siegwart1","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=remo.siegwart1&avatarId=5883496","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=remo.siegwart1&avatarId=5883496","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=remo.siegwart1&avatarId=5883496","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=remo.siegwart1&avatarId=5883496"},"displayName":"Remo Siegwart","active":true,"timeZone":"Europe/Berlin"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45844/votes","votes":22,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":null,"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-45844/watchers","watchCount":18,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2015-10-20T12:55:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/12831","value":"25%","id":"12831","disabled":false},"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hxyhdb:","updated":"2026-09-11T04:06:16.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"As we are using JIRA with SSO (single sign-on) in our company, the application URLs of all application links need to be different than the display URLs. E.g. here's how the application link from JIRA to Confluence is configured:\r\n\r\n- *Application URL:* http://confluence.xyz.com:8090\r\n- *Display URL:* http://confluence.xyz.com\r\n\r\nThis works perfectly when users try to link JIRA issues to Confluence pages by using the full page URL (e.g. http://confluence.xyz.com/pages/viewpage.action?pageId=123), but as soon as they try to create the link by using the tiny URL of the page (e.g. http://confluence.xyz.com/x/xyz) the following error will be displayed:\r\n\r\n{code:java}\r\njava.lang.IllegalArgumentException: Request url 'http://confluence.xyz.com/pages/tinyurl.action?urlIdentifier=fI3FBw' doesn't match rpc url 'http://confluence.xyz.com:8090'\r\n\tat com.google.common.base.Preconditions.checkArgument(Preconditions.java:115)\r\n\tat com.atlassian.applinks.core.auth.ApplicationLinkRequestFactoryFactoryImpl$AbsoluteURLRequestFactory.createRequest(ApplicationLinkRequestFactoryFactoryImpl.java:199)\r\n\tat com.atlassian.jira.plugin.link.confluence.service.ConfluencePageServiceImpl$PageResponseHandler.handle(ConfluencePageServiceImpl.java:86)\r\n\tat com.atlassian.jira.plugin.link.confluence.service.ConfluencePageServiceImpl$PageResponseHandler.handle(ConfluencePageServiceImpl.java:47)\r\n\tat com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handleNormally(TrustedApplinksResponseHandler.java:46)\r\n\tat com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handle(TrustedApplinksResponseHandler.java:34)\r\n\tat com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:166)\r\n\tat com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:351)\r\n\tat com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161)\r\n\tat com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:84)\r\n\tat com.atlassian.applinks.core.auth.trusted.TrustedRequest.execute(TrustedRequest.java:39)\r\n\tat com.atlassian.jira.plugin.link.confluence.service.ConfluencePageServiceImpl.getPageId(ConfluencePageServiceImpl.java:44)\r\n\tat com.atlassian.jira.plugin.link.confluence.LinkConfluencePage.getPageId(LinkConfluencePage.java:152)\r\n\tat com.atlassian.jira.plugin.link.confluence.LinkConfluencePage.doValidation(LinkConfluencePage.java:75)\r\n\tat webwork.action.ActionSupport.validate(ActionSupport.java:391)\r\n\tat webwork.action.ActionSupport.execute(ActionSupport.java:162)\r\n\tat com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)\r\n\tat webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)\r\n\tat webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)\r\n\tat webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)\r\n\tat webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)\r\n\tat webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)\r\n\tat webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)\r\n\tat com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:727)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.idalko.jira.plugins.igrid.WebResourceIncludeFilter.doFilter(WebResourceIncludeFilter.java:161)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:106)\r\n\tat com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:90)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181)\r\n\tat com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85)\r\n\tat com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)\r\n\tat com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)\r\n\tat com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)\r\n\tat org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)\r\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)\r\n\tat org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88)\r\n\tat com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59)\r\n\tat com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)\r\n\tat com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70)\r\n\tat com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)\r\n\tat com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78)\r\n\tat com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)\r\n\tat com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)\r\n\tat com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)\r\n\tat com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)\r\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)\r\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)\r\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)\r\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)\r\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)\r\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)\r\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)\r\n\tat org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190)\r\n\tat org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)\r\n\tat org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Unknown Source)\r\n{code}\r\n","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hxymnz:","customfield_14734":"1|hxyhdz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hy0hfb:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|hxyhdr:","customfield_12830":null,"customfield_10401":null,"summary":"Can't link JIRA issue to Confluence page by using tiny URL when display URL of application link is different than application URL","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null}],"warningMessages":null,"names":null,"schema":null}