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Issue Summary\r\n\r\nFor Tempo Timesheets on Jira Data Center 10.x, the *ServerAppsOutdated* preflight in JCMA is blocking migrations by requiring a *minimum server app version (16.0.0)* that is {*}not compatible with Jira 10{*}.\r\n\r\nThe customer is already on the *latest Tempo version that supports Jira 10* ({{{}19.2.1jira9-10{}}}), but JCMA still fails the *ServerAppsOutdated* preflight because MAA reports 16.0.0 as the “server version with migration path” without considering Jira version constraints.\r\n\r\nThis reproduces the same pattern as described in the earlier Tempo thread in {{{}#help-app-migrations-platform{}}}.\r\nh3. Steps to Reproduce\r\n * {*}Jira Data Center{*}: 10.x.y\r\n\r\n * {*}JCMA version{*}: latest\r\n\r\n * {*}App{*}: Tempo Timesheets\r\n\r\n * {*}App key{*}: {{com.tempoplugin.tempo-timesheets}}\r\n\r\n * {*}Current server app version installed{*}: {{19.2.1jira9-10}}\r\n\r\n * {*}Migration type{*}: Data Center → Cloud sandbox\r\n\r\nThe issue happens during Preflight.\r\nh3. Expected Results\r\n * JCMA should *not block* the migration when the customer is already on {*}the latest app version that is compatible with their Jira version{*}.\r\n\r\n * {{ServerAppsOutdated}} should:\r\n\r\n ** Either consider *Jira version* when evaluating the minimum version required to have a migration path, *or*\r\n\r\n ** Degrade gracefully (warning / non-blocking) when the MAA-reported minimum version is {*}not installable on the customer’s Jira version{*}.\r\n\r\nh3. Actual Results\r\n * Preflight *ServerAppsOutdated* fails for {*}Tempo Timesheets{*}:\r\n\r\n ** JCMA UI shows something like:\r\n\r\n_“Server version with migration path: 16.0.0”_\r\n_“Your current server version: 19.2.1jira9-10”_\r\n_“Please upgrade your app before migrating.”_\r\n\r\n * However, *Tempo Timesheets 16.0.0 is not compatible with Jira 10* and cannot be installed on this instance.\r\n\r\n * Customer is therefore on the *only* valid app version for their Jira, and migration is still {*}blocked{*}.\r\n\r\nh3. Workaround\r\n\r\nPlease contact Atlassian Support who will enable Feature Flag to skip Apps migration for your test migrations.\r\n\r\nFor production, we need to fix the issue.\r\n \r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nq1b:","customfield_14734":"1|i4nq7j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mjp0:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4nq7b:","customfield_10653":null,"customfield_12830":null,"summary":"JCMA ServerAppsOutdated preflight blocks Tempo Timesheets on Jira 10 because MAA minimum version is not Jira-version-aware","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":"2026-05-06","customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2140866","self":"https://jira.atlassian.com/rest/api/2/issue/2140866","key":"JSDCLOUD-18781","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/10030","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. 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Issue Summary\r\nWhen searching using Japanese Character in Request list in portal , show inconsistent behaviour. For example :- \r\n* Searching only 1 text , it failed.\r\n* Searching for multiple text , after adding double quote \"\" , it worked for Summary and Description field , but not comment.\r\n\r\nh3. Steps to Reproduce\r\n # Create a ticket with Japanese character ( for example : あなたの名前は何ですか あなたの年齢は ? )\r\n # Search in portal as あなたの名前は何ですか\r\n\r\nh3. Expected Results\r\nAble to get the ticket\r\n\r\nh3. Actual Results\r\nNo ticket displayed\r\n\r\nh3. Workaround\r\nAdd double quote in between the text ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nqf3:","customfield_14734":"1|i4nqlb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mk2s:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4nql3:","customfield_10653":null,"customfield_12830":null,"summary":"Searching using Japanese Character in Request list in portal , show inconsistent behaviour","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2094996","self":"https://jira.atlassian.com/rest/api/2/issue/2094996","key":"JSDCLOUD-17375","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/47607","id":"47607","name":"Customer Portal - 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This limitation makes it difficult for customers and agents to efficiently locate or review requests—especially during support calls where both parties need to walk through all requests together. A recent customer even raised concerns that the lack of more granular filtering (such as by specific organization, reporter, or other custom fields) could be considered a vulnerability.\r\n\r\nAdditionally, there are significant concerns about the consistency and security of the request views within the Help Center. When in a specific help center for a particular client, the portal should {*}never display results that are not associated with that help center{*}, regardless of where anyone (including an agent) clicks on the page—even when accessing the \"requests\" option from the user icon. Displaying requests from other help centers can create confusion, complicate support interactions, and potentially expose confidential information from other clients.\r\n\r\n*Key Requests and Rationale:*\r\n # *Enhanced Filtering Capabilities:*\r\n ** Add filters by organization.\r\n ** Allow filtering by specific reporter (not just \"created by me\", \"all\", or \"where I am a participant\").\r\n ** Enable filtering by custom fields (e.g., site, department, etc.).\r\n ** Provide any other relevant filtering options to help agents and customers quickly find and review requests.\r\n ** These enhancements would greatly improve the support experience, especially for agents assisting customers live, and would align the portal’s capabilities with customer expectations for modern support tools.\r\n # *Strict Association of Requests with the Current Help Center:*\r\n ** The Help Center should always and only display requests associated with the specific help center and its service desk.\r\n ** This ensures that both the client and the agent are always looking at the {*}same exact list and view{*}, reducing time spent reconciling differences and making it easier to identify and resolve issues.\r\n ** Consistent views between agents and clients help surface potential issues with the client experience, allowing agents to observe and address them directly.\r\n ** Hard-coded filters should enforce this separation, preventing accidental exposure of other clients’ confidential information and simplifying the support workflow.\r\n\r\nImplementing these improvements would address both usability and security concerns, making the Help Center a more effective and trustworthy tool for both customers and agents.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4g9g7:","customfield_14734":"1|i4g9mf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4f2ys:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4g9m7:","customfield_23530":null,"summary":"Add advanced filtering options to the Help Center requests page","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2125646","self":"https://jira.atlassian.com/rest/api/2/issue/2125646","key":"JRACLOUD-98029","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19732","value":"Integration testing","id":"19732","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - 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Issue Summary\r\n\r\nWe have identified that Approvers of a Jira Service Management Tickets , when they access the ticket via the JSM Customer Portal, they get an error *{color:#de350b}No Access - You do not have permission to view this request{color}* , once the ticket is refreshed or accessed a few times , after which they are able to see the ticket and then Approve or Decline.\r\n\r\nIn some instances, approvers might also see an error on the bottom of the screen: ‘Error: User is not allowed this action' \r\nh3. Steps to Reproduce\r\n # Create a Jira Service Management Ticket with Approvals Workflow\r\n # Add a user as a Approver for on of the Approval Steps\r\n # The User will receive an email to Approve\r\n # The User clicks on the ticket link in the email and is then redirected to the Portal\r\n\r\nh3. Expected Results\r\n\r\nThe user should be able to view the ticket and then click on Approve or Decline\r\nh3. Actual Results\r\n\r\nSometimes the user gets an Error \"No Access\"\r\n - A few refreshes help resolve the issue and then the ticket is accessible again\r\n\r\nh3. Workaround\r\n * Currently there is no workaround for this behaviour other than accessing via different browsers/ performing a refresh","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4l9ef:","customfield_14734":"1|i4l9kn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4k2zo:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4l9kf:","customfield_10653":null,"customfield_12830":null,"customfield_10401":null,"summary":"Approvers intermittently lose access to requests on customer 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Issue Summary\r\n\r\nAt the moment, applying multiple quick filters simultaneously may result in work items being returned that don't match the applied filters, or no work items being returned. The behavior is inconsistent and unpredictable.\r\nh3. Steps to Reproduce\r\n\r\nPlease consider this only an example:\r\n * Navigate to a (Kanban/Scrum) board using the default filter \"project = XYZ ORDER BY Rank ASC\". \r\n * Open Board settings -> Layout -> Quick filters, and create two quick filters to show work items that belong to a specific Team. For example, the first quick filters would look like this:\r\n\r\n # \"Team[Team]\" = First\r\n # \"Team[Team]\" = Second\r\n\r\n * Navigate back to the board and apply both quick filters at the same time.\r\n\r\nh3. Expected Results\r\n\r\nNo work items are returned on the board, as two Teams can't be associated with a single work item at the same time.\r\nh3. Actual Results\r\n\r\nThere are a couple of scenarios we're aware of:\r\n * Work items belonging to either Team are being returned, yet upon refreshing the page, no work items are returned. \r\n * Work items that don't match the quick filter criteria are being returned.\r\n\r\nThe behavior is inconsistent/unexpected, and varies upon refreshing the page.\r\nh3. Workaround\r\n\r\nCurrently, there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nmif:","customfield_14734":"1|i4nmon:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mg64:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4nmof:","customfield_10653":null,"customfield_12830":null,"customfield_10401":null,"summary":"Applying more than a single quick filter on a board results in inconsistent behavior and/or invalid work items being returned.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2139439","self":"https://jira.atlassian.com/rest/api/2/issue/2139439","key":"JRACLOUD-97977","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19732","value":"Integration testing","id":"19732","disabled":false},{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19733","value":"Pollinator tests","id":"19733","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - 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Issue Summary\r\n\r\nWhen associating a new WorkType Scheme to the Project, the archived issues are not checked.\r\nh3. Steps to Reproduce\r\n # Create a new Project, say 'ABCD', with Work Types - Task, Story\r\n # Create a few issues ABCD-1 (Task) and ABCD-2 (Story)\r\n # Archive the ABCD-2 (Story)\r\n # Create a Work Type Scheme 'New-WT' with Task and Bug\r\n # Associate 'New-WT' with project ABCD\r\n # The Archive Issues would remain in Story Work Type even though Story Work Type is invalid for the Project ABCD.\r\n\r\nThis invalid data triggers an error for Operations like WorkFlow Scheme Association, like :\r\n\r\n\"The new workflow scheme couldn't be associated with the space. Try this process again. If that doesn't work, contact Atlassian support.\"\r\nh3. Expected Results\r\n\r\nWe should get an option to move the Archive Issues Types to the new valid Work Types.\r\nh3. Actual Results\r\n\r\nThe Archived issues will remain in the old invalid Work Type.\r\nh3. Workaround\r\n\r\nInstead of associating a new WorkType Scheme, edit the existing Work Type Scheme. This step will trigger the flow that lets us map the missing Work Types to the new Work Types.\r\n\r\nIf editing the existing work type is not an option (if it is shared with other projects), follow the steps below:\r\n # Create a new WorkType Scheme that matches the current WorkType Scheme.\r\n # Associate this new WorkType Scheme (same config) with the Project.\r\n # Now edit the new WorkType Scheme and make the necessary changes.\r\n # This will trigger the Transition step, and we can map the correct Work Types (including the Archived issues).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nklr:","customfield_14734":"1|i4nkrz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4me9g:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4nkrr:","customfield_10653":null,"customfield_12830":null,"customfield_10401":null,"summary":"Associating a new WorkType Scheme ignores Archived 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Update – Jan 2025|borderStyle=solid|borderColor=#ebf2f9|titleBGColor=#ebf2f9|bgColor=#ffffff}\r\nHi everyone, \r\n\r\nA brief update on this request:\r\n\r\nFor those that have provided feedback on zoom calls and the survey, *thank you for your time.* Its genuinely helpful and ensures we better understand your unmet needs and the impact this is having on your teamwork. \r\n\r\n{*}This work is not currently roadmapped{*}, so I cannot provide a timeframe right now as to a resolution date however I will provide an update in the coming months should there be a change.\r\n\r\nThanks again, \r\n\r\nKieran Gray\r\n\r\nProduct Manager, Editor. \r\n{panel}\r\n \r\n\r\n------------------------------------------------------------------------\r\nh4. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRACLOUD-36415/watchers","watchCount":486,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2014-01-08T13:03:54.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|hymv87:","updated":"2026-04-09T01:13:40.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"customfield_16632":null,"description":"{panel:bgColor=#e7f4fa}\r\n*NOTE:* This suggestion is for {*}JIRA Cloud{*}. Using {*}JIRA Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRASERVER-36415].\r\n{panel}\r\n{panel:title=Atlassian update - 16 July 2020 }\r\nHi everyone,\r\n\r\nToday we have an update on Trash for Projects. We’re excited to announce that Trash for Projects is generally available as part of Jira Software.\r\n\r\nNote that trash will work only for projects. It will not work for issues. We evaluated trash for issue over the last few days; unfortunately we don't have any plans to support this in JIRA for the foreseeable future.\r\n\r\nPlease remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can [learn more about our process here|https://answers.atlassian.com/questions/110373/how-does-the-jira-team-use-jira-atlassian-com].\r\n\r\nI understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions. I am keeping this ticket as \"Gathering Interest\" so that you votes and comments can help us gather more information. \r\n\r\nYou can learn more about Trash for Projects at [https://confluence.atlassian.com/adminjiracloud/trash-for-jira-software-and-jira-core-projects-1001820064.html] \r\n\r\nRegards,\r\nRitesh Ranjan\r\nProduct Manager, JIRA Platform\r\n{panel}\r\nSometimes, users will accidentally delete issues, and the steps to restore those issues usually involves restoring backups, which would take quite a lot of time and effort.\r\n\r\nAs such, it would be great if JIRA had some sort of Recycle Bin or Trash (like in Confluence) so that users would be able to restore any accidentally deleted issues easily.\r\nh2. Notes\r\n\r\nSupport are unable to recover accidentally deleted issues as per [our data storage policy|https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products].\r\n\r\nWe encourage customers to regularly back up their products so they can always recover their data. See the following articles for more information:\r\n * Jira products, see [Exporting issues|https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html]\r\n * Confluence, see [Create a site backup|https://confluence.atlassian.com/confcloud/create-a-site-backup-724765526.html]\r\n\r\nYou may also be able to recover data from your [Sandbox instance|https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/#Copy-data-to-a-sandbox] if you have one.\r\nh2. Workaround Via third-party apps and API\r\n - We can even use [issue-history-for-jira|https://marketplace.atlassian.com/apps/1220385/issue-history-for-jira?hosting=cloud&tab=overview] and [restore-deleted-issues|https://marketplace.atlassian.com/apps/1222833/restore-deleted-issues?hosting=cloud&tab=overview] marketplace add-ons that could help Track and restore deleted issues.\r\n\r\n * If you are a premium and Enterprise customer then you can use the [Archive Issues|https://community.atlassian.com/t5/Jira-articles/Now-archive-issues-on-Jira-Cloud-with-APIs/ba-p/2442344] API option.\r\n\r\nh4. Preventive Workaround  !https://getsupport.atlassian.com/images/icons/emoticons/star_yellow.png|width=16,height=16!\r\n\r\nWe can build this rule below to send a notification with information about the deleted issue in the future, using the Automation for Jira, a native feature in Jira.\r\nFollows these steps to access the Automation for Jira: *Jira* >> *settings* >> *System* >> *Automation* *rules*\r\n\r\n*Email information to add in the rule:*\r\n{code:java}\r\nSUBJECT\r\nIssue deleted {{issue.key}} - {{issue.summary}}\r\n\r\nCONTENT\r\nThis issue was deleted.\r\n\r\nIssue Key: {{issue.key}} \r\nSummary: {{issue.summary}}\r\nDescription: {{issue.description}}\r\nWho delete the issue: {{initiator.displayname}}{code}\r\nYou can have this email sent to a mailbox that you can go back to when you want to identify who deleted an issue. \r\n\r\n \r\n\r\n*Another practical option to recover important info* :- \r\n\r\nIf no backup is available, you might be able to manually recreate the tasks by gathering {*}information from notifications sent when the tasks were created or updated{*}. Check with users who might have received these notifications, such as watchers, the current assignee, or the reporter.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|hymwin:","customfield_14734":"1|hymva7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|hynkzj:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|hymv8n:","customfield_10401":null,"customfield_23530":78.0,"summary":"Have a Trash/Recycle Bin in JIRA for issues (work items)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":null},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2140081","self":"https://jira.atlassian.com/rest/api/2/issue/2140081","key":"ECO-1425","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19733","value":"Pollinator tests","id":"19733","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/72114","id":"72114","name":"Forge - 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Issue Summary:\r\n\r\nForge CustomUI iframes are given titles in the form title=”UUID from UUID”. The title attribute is meant to be human-understandable, but titles of this form make no sense to end users.\r\nh3. Steps to Reproduce\r\n # Create a Forge app with the custom modules like the Jira Global Page or the Jira Project Page module.\r\n # Load the app on UI and inspect the title of the Iframe element, which is rendered as  “title=\"Iframe ef8d1674-586d-4512-bc17-d278d1ce45df from 89df4941-7b17-44d1-8e88-a82cd1bcecad\" which is not human understandable.\r\n\r\nh3. Expected Results\r\n\r\nThe title of the iframe element is human-understandable as observed for connect apps.\r\nh3. Actual Results\r\n\r\nThe title of the iframe element is rendered as  “title=\"Iframe ef8d1674-586d-4512-bc17-d278d1ce45df from 89df4941-7b17-44d1-8e88-a82cd1bcecad\" which is not human understandable.\r\nh3. Workaround\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4noz3:","customfield_14734":"1|i4np5b:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mims:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4np53:","customfield_10653":null,"customfield_12830":null,"summary":"Forge CustomUI iframes are given irrelevant title names","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2130955","self":"https://jira.atlassian.com/rest/api/2/issue/2130955","key":"ECO-1289","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19731","value":"Unit testing","id":"19731","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":["ecohelp"],"customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/72136","id":"72136","name":"Forge - 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Issue Summary:\r\n\r\nIf we follow the steps in [https://developer.atlassian.com/platform/forge/access-rest-apis-exposed-by-a-forge-app/#configure-authorization-and-obtain-an-access-token] and create a OAuth client and then use the auto-generated \"Marketplace App:\" authorization url, the generated token doesn't contain all the necessary scopes. As a result, the API call fails with *401 Unauthorized* scope mismatch error.\r\nh3. Steps to Reproduce\r\n # https://developer.atlassian.com/platform/forge/expose-forge-app-rest-apis/\r\n ## Install a Forge app with REST API\r\n ## Enable REST API for the Forge app\r\n # create a OAuth app\r\n # Add the forge apps scopes\r\n # Add the Jira or Confluence scopes \r\n ## {{read:forge-app:jira}}\r\n ## {{read:forge-app:confluence}}\r\n # {{Check the Authorization URL that's generated in }}\r\n\r\nh3. Expected Results\r\n\r\nThe \"Marketplace App:\" authorization url should contain all the scopes we had selected like *read:forge-app:jira* or *read:forge-app:confluence;* \r\nh3. Actual Results\r\n\r\nThe \"Marketplace App:\" authorization url only contains the **:custom* scopes that we'd added from the app. Other product scopes that we'd selected isn't included; especially *read:forge-app:jira* or *read:forge-app:confluence* which are actually needed to make the API call.\r\n\r\nOtherwise, the OAuth Authorization code and access token won't have the scopes needed, and the API call fails with *401* scope mismatch error\r\nh3. Workaround\r\n\r\nWe need to manually edit the authorization URL to include all the scopes. We also need to\r\n * first URLdecode the link\r\n * then add the scopes \r\n * then URLencode it back before using it\r\n\r\notherwise, the auth flow can sometimes throw *Too Many Requests* error","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4m5dz:","customfield_14734":"1|i4m5k7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4kyyk:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4m5jz:","customfield_10653":null,"customfield_12830":null,"summary":"Auto generated Authorization URL for Forge apps doesn't contain all scopes","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2139833","self":"https://jira.atlassian.com/rest/api/2/issue/2139833","key":"CSM-91","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4e4f36bd7f29","name":"4e4f36bd7f29","key":"JIRAUSER7549973","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER7549973&avatarId=8642239","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER7549973&avatarId=8642239","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER7549973&avatarId=8642239","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER7549973&avatarId=8642239"},"displayName":"Yaman Al-Kamaly","active":true,"timeZone":"Australia/Melbourne"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/81110","id":"81110","name":"Ticket","description":"Human support team interface - 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Issue Summary\r\n\r\nScheduled mails gets stuck in Mail Error Queue with OAuth 2.0 SMTP setup. So far, impact has been noticed with the below emails:\r\n # Confluence changes in the last 24 hours\r\n # Recommended Updates Email\r\n # Security alerts (for admins)\r\n\r\nh3. Steps to Reproduce\r\n\r\nLets take an example for \"Confluence changes in the last 24 hours\"\r\n # Configure a mail server setup via OAuth 2.0\r\n # As a Confluence Admin, create a page and add some content\r\n # Go to *Profile Settings* → *Email* → *Subscribe to daily updates* (Enable) and {*}Save{*}.\r\n # Wait for the *Email Daily Reports* job to run automatically at 00:00.\r\n\r\nh3. Expected Results\r\n\r\n“Confluence changes in the last 24 hours” mail gets sent out\r\nh3. 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Issue Summary\r\n\r\nUsing inspect permissions, attempts to contact an admin will auto-generate a pre-formatted mail on the default mailing app. In Windows machines, when Outlook is the default app, the email IDs in the TO section are separated by a comma, which is not recognized by the Windows machine.\r\nh3. Steps to Reproduce\r\n\r\nCAN BE REPRODUCED ON A WINDOWS MACHINE WITH THE DEFAULT MAILING APP AS OUTLOOK(See screen recording below) \r\n # Go to any page\r\n # Click on the padlock on the right-hand top corner of the page( its for restrictions)\r\n # Once the restriction window pops up, click on the Inspect permissions seen on the right\r\n # Enter the name of a person in the next window and click search\r\n # Select the second output, which is with respect to the space admin\r\n # Click on Contact admin\r\n # This will trigger a draft mail with some data prepopulated\r\n # The TO section will have email IDs separated by a Comma, which is unrecognized by the app.( should have been a semicolon)\r\n\r\nh3. Expected Results\r\n\r\nThe TO section should have had a semicolon as the separator between each email.\r\nh3. Actual Results\r\n\r\nThe TO section has a comma, which makes it unrecognized\r\nh3. Workaround\r\n\r\nManually change the separator OR change the settings in Outlook to read the separator as a comma-  https://www.lifewire.com/commas-to-separate-email-recipients-1173680","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4dvef:","customfield_14734":"1|i4dvkn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4cox8:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4dvkf:","customfield_23530":null,"summary":"Contact admin to be formatted with semi colon","customfield_17031":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14330","value":"Not Done","id":"14330","disabled":false},"customfield_17030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14234","value":"Not 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Issue Summary\r\n\r\nWhen elastic agents are actively running, the tooltip/dropdown that appears on hover over the {*}“{*}{*}XX or YY online agents building{*}{*}”{*} link on the Build Activity page does not render properly. The list of online agents appears truncated or clipped, especially for elastic agents.\r\n\r\nThis is only a n issue in the UI and no functional impact.\r\nh3. Steps to Reproduce\r\n # Configure Elastic Agents\r\n # Start some elastic agents and ensure one or more elastic agents are running\r\n # Navigate to Build --> Build Activity\r\n # Hover over *XX or YY online agents building* link\r\n\r\nh3. Expected Results\r\n\r\nElastic agent information should be displayed properly\r\n\r\nThe tooltip/dropdown should render fully, displaying the complete list of online agents without truncation\r\nh3. Actual Results\r\n\r\nThe agent list dropdown is cut off or not rendered properly, preventing users from seeing the full list of active agents.\r\nh3. 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