{"expand":"schema,names","startAt":0,"maxResults":50,"total":706,"issues":[{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2004211","self":"https://jira.atlassian.com/rest/api/2/issue/2004211","key":"TRELLO-95","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":4.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/74800","id":"74800","name":"Workspace - Export"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_12630":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=359aec70ea2c","name":"359aec70ea2c","key":"JIRAUSER5604088","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5604088&avatarId=6590034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5604088&avatarId=6590034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5604088&avatarId=6590034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5604088&avatarId=6590034"},"displayName":"Pete Mitchell","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=359aec70ea2c","name":"359aec70ea2c","key":"JIRAUSER5604088","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5604088&avatarId=6590034","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5604088&avatarId=6590034","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5604088&avatarId=6590034","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5604088&avatarId=6590034"},"displayName":"Pete Mitchell","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/TRELLO-95/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_20236":null,"customfield_20632":null,"customfield_22930":null,"customfield_20233":null,"customfield_18430":null,"customfield_20234":null,"customfield_20630":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_20230":null,"customfield_18031":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/21311","id":"21311","key":"TRELLO","name":"TRELLO","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?avatarId=98193","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&avatarId=98193","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&avatarId=98193","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&avatarId=98193"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/TRELLO-95/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2024-03-14T20:07:14.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i41eb3:","updated":"2026-07-28T08:04:05.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_14330":null,"customfield_18130":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\n*Not every request sent to the Export Service has a UCT (User Context Token).* The Export Service has to fall back to Cookie authentication, which will expire. Without a refresh-able token, *the Export Service* can do nothing to complete large exports that take >30 minutes.\r\nh3. Steps to Reproduce\r\n # Generate a large Workspace export.\r\n # Be one of a small group of customers who can't send a UCT with this request.\r\n\r\nh3. Expected Results\r\n\r\nExpect to complete the export as requested.\r\nh3. Actual Results\r\n\r\nA UCT is not sent, causing authentication to fall back to the cookie, and after 30 minutes the authentication doesn't refresh and the export fails.\r\nh3. Workaround\r\n\r\nThe current workaround requires customer knowledge of API calls to take advantage of the method described here: https://developer.atlassian.com/cloud/trello/guides/rest-api/automating-exports/","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i41e5z:","customfield_14734":"1|i41ec7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i408bo:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i41ebz:","customfield_10653":null,"customfield_12830":null,"summary":"Not all requests sent to the Export Service include a UCT, which causes exports to timeout","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"1988939","self":"https://jira.atlassian.com/rest/api/2/issue/1988939","key":"MIG-2645","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":["FY24RRD","whl-fy25q1","whl-fy25q2","whl-fy25q3","whl-fy25q4","whl-fy25q4-40","whl-fy26q4","whl-fy26q4-20","whl-fy27q1","whl-fy27q1-20"],"customfield_10610":34.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/106009","id":"106009","description":"Migration plan modification, enhancements in app migration monitoring & support","name":"JCMA - 1.9.17","archived":false,"released":true,"releaseDate":"2023-09-18"}],"customfield_20934":null,"issuelinks":[{"id":"554809","self":"https://jira.atlassian.com/rest/api/2/issueLink/554809","inwardIssue":{"id":"2102099","key":"MIG-2390","self":"https://jira.atlassian.com/rest/api/2/issue/2102099","fields":{"summary":"Jira Cloud Migration Assistant delays startup when Jira can't connect to the internet","status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/66438","id":"66438","name":"Jira - Migration Assistant - AR Migrations","description":"This component takes care of export issues for Advanced Roadmaps for S2C/DC2C migrations."}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_14130":null,"customfield_12630":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_23730":null,"customfield_17230":5.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jbennett%40atlassian.com","name":"jbennett@atlassian.com","key":"jbennett@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jbennett%40atlassian.com&avatarId=6201904","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jbennett%40atlassian.com&avatarId=6201904","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jbennett%40atlassian.com&avatarId=6201904","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jbennett%40atlassian.com&avatarId=6201904"},"displayName":"J van Leeuwen","active":true,"timeZone":"America/Los_Angeles"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jbennett%40atlassian.com","name":"jbennett@atlassian.com","key":"jbennett@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jbennett%40atlassian.com&avatarId=6201904","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jbennett%40atlassian.com&avatarId=6201904","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jbennett%40atlassian.com&avatarId=6201904","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jbennett%40atlassian.com&avatarId=6201904"},"displayName":"J van Leeuwen","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/MIG-2645/votes","votes":16,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_20632":null,"customfield_20236":null,"customfield_22930":null,"customfield_18430":null,"customfield_20233":null,"customfield_20630":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/19710","id":"19710","key":"MIG","name":"Migration Platform","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=19710&avatarId=27801","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=19710&avatarId=27801","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=19710&avatarId=27801","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=19710&avatarId=27801"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/MIG-2645/watchers","watchCount":25,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2023-11-09T23:16:39.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i3yxlr:","updated":"2026-07-28T07:57:34.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_14330":null,"customfield_18130":null,"timeoriginalestimate":null,"customfield_14333":null,"customfield_16632":null,"description":"h3. Issue Summary\r\n\r\nJira startup is delayed by the Jira Cloud Migration Assistant when the server is not connected to the internet. \r\n\r\nThis is reproducible on Data Center: yes\r\n * Can be replicated with the latest version of JCMA and 1.9.17\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira \r\n # Disconnect Jira from the internet\r\n # Restart Jira\r\n\r\nh3. Expected Results\r\n\r\nJira will start-up in an acceptable timeframe.\r\nh3. Actual Results\r\n\r\nJira startup is delayed while it tries to start the Jira Cloud Migration Assistant. The plugin will attempt to enable for up to 300 s (plugin timeout value) before throwing an exception: \r\n\r\nThe below exceptions are thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2023-11-09 14:36:28,357-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 155 seconds remaining\r\n2023-11-09 14:36:29,360-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 154 seconds remaining\r\n2023-11-09 14:36:30,361-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 153 seconds remaining\r\n2023-11-09 14:36:31,366-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 152 seconds remaining {noformat}\r\n{code:java}\r\n2023-11-09 14:36:31,575-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.atlassian.fx3.Fx3Client] Unexpected error occurs fetching launch darkly feature flags: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\ncom.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,579-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.migration.jira-migration-plugin'\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,584-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.migration.jira-migration-plugin, config=osgibundle:/META-INF/spring/*.xml))\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more {code}\r\nh3. Workaround\r\n * Upgrade the plugin: If the option to [upload plugins|https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-1364557898.html] in the user interface is enabled, you can download the most recent compatible [version of JCMA|https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history?versionHistoryHosting=dataCenter] and upload from the UI. By updating the plugin, you can effectively address this issue. Notably, JCMA version 1.11.7 has been identified as beneficial for a customer using Jira 9.12.9.\r\n\r\n * Uninstall the Jira Cloud Migration Assistant from the Manage Apps page\r\n * Remove the .jar file from <Installed Plugins>: plugin.15842945611959411673.jira-migration-plugin-1.10.5.jar\r\n * Disable the app in the database by running the following SQL query:\r\n\r\n{code:java}\r\ninsert into pluginstate (pluginkey, pluginenabled)\r\nvalues ('com.atlassian.jira.migration.jira-migration-plugin', 'false'); {code}\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3yxgf:","customfield_14734":"1|i3yxmv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3xr8c:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i3yxmn:","customfield_10653":null,"customfield_12830":null,"summary":"Jira Cloud Migration Assistant delays startup when Jira can't connect to the internet","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2102099","self":"https://jira.atlassian.com/rest/api/2/issue/2102099","key":"MIG-2390","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/15","id":"15","description":"The issue is not tracked on this instance, either because it's a third-party problem or because there is another JIRA instance which tracks this issue.","name":"Tracked Elsewhere"},"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/106009","id":"106009","description":"Migration plan modification, enhancements in app migration monitoring & support","name":"JCMA - 1.9.17","archived":false,"released":true,"releaseDate":"2023-09-18"}],"customfield_20934":null,"issuelinks":[{"id":"554809","self":"https://jira.atlassian.com/rest/api/2/issueLink/554809","outwardIssue":{"id":"1988939","key":"MIG-2645","self":"https://jira.atlassian.com/rest/api/2/issue/1988939","fields":{"summary":"Jira Cloud Migration Assistant delays startup when Jira can't connect to the internet","status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493}}},"type":{"id":"10001","name":"Duplicate","inward":"is duplicated by","outward":"duplicates","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10001"}}],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/66438","id":"66438","name":"Jira - Migration Assistant - AR Migrations","description":"This component takes care of export issues for Advanced Roadmaps for S2C/DC2C migrations."}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_14130":null,"customfield_12630":null,"customfield_11930":null,"aggregatetimeestimate":null,"customfield_23730":null,"customfield_17230":0.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=38063008c24c","name":"38063008c24c","key":"JIRAUSER9803312","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9803312&avatarId=10951137","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9803312&avatarId=10951137","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9803312&avatarId=10951137","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9803312&avatarId=10951137"},"displayName":"Jacek Foremski","active":false,"timeZone":"Europe/Warsaw"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=38063008c24c","name":"38063008c24c","key":"JIRAUSER9803312","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9803312&avatarId=10951137","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9803312&avatarId=10951137","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9803312&avatarId=10951137","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9803312&avatarId=10951137"},"displayName":"Jacek Foremski","active":false,"timeZone":"Europe/Warsaw"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/MIG-2390/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_20632":null,"customfield_20236":null,"customfield_22930":null,"customfield_18430":null,"customfield_20233":null,"customfield_20630":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/19710","id":"19710","key":"MIG","name":"Migration Platform","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=19710&avatarId=27801","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=19710&avatarId=27801","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=19710&avatarId=27801","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=19710&avatarId=27801"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-07-28T07:55:27.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/MIG-2390/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-09-22T14:24:51.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4heqn:","updated":"2026-07-28T07:56:02.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_14330":null,"customfield_18130":null,"timeoriginalestimate":null,"customfield_14333":null,"customfield_16632":null,"description":"h3. Issue Summary\r\n\r\nJira startup is delayed by the Jira Cloud Migration Assistant when the server is not connected to the internet. \r\n\r\nThis is reproducible on Data Center: yes\r\n * Can be replicated with the latest version of JCMA and 1.9.17\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira \r\n # Disconnect Jira from the internet\r\n # Restart Jira\r\n\r\nh3. Expected Results\r\n\r\nJira will start-up in an acceptable timeframe.\r\nh3. Actual Results\r\n\r\nJira startup is delayed while it tries to start the Jira Cloud Migration Assistant. The plugin will attempt to enable for up to 300 s (plugin timeout value) before throwing an exception: \r\n\r\nThe below exceptions are thrown in the atlassian-jira.log file:\r\n{noformat}\r\n2023-11-09 14:36:28,357-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 155 seconds remaining\r\n2023-11-09 14:36:29,360-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 154 seconds remaining\r\n2023-11-09 14:36:30,361-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 153 seconds remaining\r\n2023-11-09 14:36:31,366-0800 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.atlassian.jira.migration.jira-migration-plugin], 152 seconds remaining {noformat}\r\n{code:java}\r\n2023-11-09 14:36:31,575-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.atlassian.fx3.Fx3Client] Unexpected error occurs fetching launch darkly feature flags: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\ncom.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,579-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.jira.migration.jira-migration-plugin'\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more\r\n2023-11-09 14:36:31,584-0800 ThreadPoolAsyncTaskExecutor::Thread 1 ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.jira.migration.jira-migration-plugin, config=osgibundle:/META-INF/spring/*.xml))\r\norg.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'migrationFeatures' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/features/MigrationFeatures.class]: Unsatisfied dependency expressed through constructor parameter 1; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:800)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:229)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)\r\n    at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:921)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)\r\n    at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)\r\n    at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)\r\n    at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)\r\n    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)\r\n    at java.base/java.lang.Thread.run(Thread.java:834)\r\nCaused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'fx3PluginClient' defined in URL [bundle://76303b0b-7f60-46b3-88c7-ea4166228fac_93.0:1/com/atlassian/jira/migration/fx3/Fx3PluginClient.class]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:296)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)\r\n    at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)\r\n    at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)\r\n    at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)\r\n    at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:276)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1391)\r\n    at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1311)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:887)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:791)\r\n    ... 19 more\r\nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.migration.fx3.Fx3PluginClient]: Constructor threw exception; nested exception is com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:224)\r\n    at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)\r\n    at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)\r\n    ... 33 more\r\nCaused by: com.atlassian.jira.migration.httpclient.exceptions.HttpCommunicationException: An error occurred when requesting against resource https://api.atlassian.com/flags/api/v2/frontend/featureFlagValues: api.atlassian.com: nodename nor servname provided, or not known\r\n    at com.atlassian.jira.migration.httpclient.exceptions.ExceptionsKt.communicationError(Exceptions.kt:13)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:166)\r\n    at com.atlassian.jira.migration.fx3.Fx3ObjectMapperFactory$createFx3HttpCallback$1.post(Fx3ObjectMapperFactory.kt:57)\r\n    at com.atlassian.fx3.Fx3Client.fetch(Fx3Client.kt:126)\r\n    at com.atlassian.fx3.Fx3Client.fetchFlags(Fx3Client.kt:104)\r\n    at com.atlassian.fx3.Fx3Client.access$fetchFlags(Fx3Client.kt:32)\r\n    at com.atlassian.fx3.Fx3Client$Companion.init(Fx3Client.kt:55)\r\n    at com.atlassian.jira.migration.fx3.Fx3PluginClient.<init>(Fx3PluginClient.kt:22)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)\r\n    at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)\r\n    at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)\r\n    at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)\r\n    at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)\r\n    ... 35 more\r\nCaused by: java.net.UnknownHostException: api.atlassian.com: nodename nor servname provided, or not known\r\n    at java.base/java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)\r\n    at java.base/java.net.InetAddress$PlatformNameService.lookupAllHostAddr(InetAddress.java:929)\r\n    at java.base/java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1515)\r\n    at java.base/java.net.InetAddress$NameServiceAddresses.get(InetAddress.java:848)\r\n    at java.base/java.net.InetAddress.getAllByName0(InetAddress.java:1505)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1364)\r\n    at java.base/java.net.InetAddress.getAllByName(InetAddress.java:1298)\r\n    at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)\r\n    at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)\r\n    at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)\r\n    at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)\r\n    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)\r\n    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)\r\n    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)\r\n    at org.apache.http.impl.execchain.ServiceUnavailableRetryExec.execute(ServiceUnavailableRetryExec.java:85)\r\n    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)\r\n    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)\r\n    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)\r\n    at com.atlassian.jira.migration.httpclient.AbstractPluginHttpClient.getResponse(AbstractPluginHttpClient.kt:162)\r\n    ... 46 more {code}\r\nh3. Workaround\r\n * Upgrade the plugin: If the option to [upload plugins|https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-1364557898.html] in the user interface is enabled, you can download the most recent compatible [version of JCMA|https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history?versionHistoryHosting=dataCenter] and upload from the UI. By updating the plugin, you can effectively address this issue. Notably, JCMA version 1.11.7 has been identified as beneficial for a customer using Jira 9.12.9.\r\n\r\n * Uninstall the Jira Cloud Migration Assistant from the Manage Apps page\r\n * Remove the .jar file from <Installed Plugins>: plugin.15842945611959411673.jira-migration-plugin-1.10.5.jar\r\n * Disable the app in the database by running the following SQL query:\r\n\r\n{code:java}\r\ninsert into pluginstate (pluginkey, pluginenabled)\r\nvalues ('com.atlassian.jira.migration.jira-migration-plugin', 'false'); {code}\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4helj:","customfield_14734":"1|i4herr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4g82k:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4herj:","customfield_10653":null,"customfield_12830":null,"summary":"Jira Cloud Migration Assistant 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Problem Definition\r\n\r\nWhen sites are migrated over from Server to Cloud, some fields are copied over as duplicate entities with *(migrated)* attached to the field name.\r\n\r\n!Screen Shot 2022-08-29 at 12.19.25 pm.png!\r\n\r\nThis is expected behavior when projects are migrated in separate plans or migrated from two server instances and the [entities already exist in the cloud|https://confluence.atlassian.com/cloud/how-the-jira-cloud-migration-assistant-links-your-data-993925217.html].\r\n * field names are changed, with '(migrated)' appended\r\n * field descriptions are changed, with '(Migrated on <{_}datetime>{_})' appended\r\n\r\nh3. Suggested Approach\r\n\r\nWe should have better handling of these scenarios:\r\n\r\n1) How duplicate elements are created/managed by JCMA\r\n2) Better management of entities for migrated sites by JCMA","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3igpr:","customfield_14734":"1|i3igw7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3hisv:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i3igvz:","customfield_23530":null,"summary":"Better handling of duplicate fields for migrated sites (server to 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Problem statement\r\n\r\nAfter a migration (successful or failed) there is no way to check within the CMA if the source and destination site data is equal for the migration plan. In order to get this a set of manual queries need to be run by an Atlassian MSE after the migration. Being able to see this data automatically directly after the migration has run will enable early detection of issues and subsequent resolution.\r\nh3. Suggested solution\r\n # Add post migration checks as a diagnostic report to the migration dashboard.\r\n\r\n # Examples of datapoints on this report (from source and destination site for the migration plan that ran) for Jira\r\n\r\n ## Total number of users\r\n ## Total number of workflows\r\n ## Total number of issues\r\n ## Total number of projects\r\n ## Total number of attachments\r\n ## Total size of attachments per projects\r\n ## Total number of statuses\r\n ## Total number of issuetypes\r\n ## Total number of resolutions\r\n ## Total number of issue type schemes\r\n ## Total number of field configuration\r\n ## Total number of configurations schemes\r\n ## Total number of custom fields\r\n ## Total number of screens\r\n ## Total number of screen schemes\r\n ## Total number of workflow schemes\r\n ## Total number of permission schemes\r\n ## Total number of issue security schemes\r\n ## Total number of issue security level\r\n ## Total number of notification schemes\r\n ## Total number of dashboards\r\n\r\n ## Filters shared with ‘Group (Anyone)’\r\n ## Dashboards shared with ‘Group (Anyone)’\r\n ## Agile boards shared with ‘Group (Anyone)’\r\n\r\n ## Check for assignees of issues that are not present in the CWD Table\r\n ## Check for reporters of issues that are not present in the CWD User Table\r\n ## Check for any missing project leads that may have an entry in the app_user table but not present in the IDP directory\r\n ## Check for any missing comment author that may have an entry in the app_user table but not present in the IDP directory\r\n ## Check for Post-functions not native to the Cloud in the migrated workflows. (Add-ons and apps etc)\r\n ## Check for Validators not native to the Cloud in the migrated workflows. (Add-ons and apps etc)\r\n ## Check for Conditions not native to the Cloud in the migrated workflows. (Add-ons and apps etc)","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i3giiv:","customfield_14734":"1|i3gipb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i3fn9r:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i3gip3:","customfield_23530":null,"summary":"Diagnostics report for Jira post migration","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2157547","self":"https://jira.atlassian.com/rest/api/2/issue/2157547","key":"JSDCLOUD-19342","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/10030","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. 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one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_20230":null,"customfield_18031":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/18512","id":"18512","key":"JSDCLOUD","name":"Jira Service Management Cloud","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=18512&avatarId=106190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=18512&avatarId=106190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=18512&avatarId=106190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=18512&avatarId=106190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JSDCLOUD-19342/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2026-07-28T07:57:28.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4qfxr:","updated":"2026-07-28T07:57:28.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_14330":null,"customfield_18130":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe GA [Get service desk request types|https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-get] endpoint supports pagination via {{{}start{}}}/{{{}limit{}}} and filtering via {{searchQuery}} per the [documentation|https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-get].\r\n\r\nHowever, {*}when {{searchQuery}} is supplied, the response is silently hard-capped at 5 results{*}, the {{limit}} parameter is ignored, and there is no way to page past the first 5 matches. As a result, request types matching the query beyond the first 5 are completely unreachable via search.\r\nh3. Steps to Reproduce\r\n\r\nOn a service desk with 50+ (e.g., 70) request types:\r\n * Baseline (no searchQuery) — pagination works correctly:\r\n{code:java}\r\nGET /rest/servicedeskapi/servicedesk/{id}/requesttype?start=0&limit=100 {code}\r\n→ Returns all request types (e.g. {{{}size: 72{}}}), {{limit}} respected. ✅\r\n\r\n * Add a broad {{searchQuery}} that matches many request types:\r\n{code:java}\r\nGET /rest/servicedeskapi/servicedesk/{id}/requesttype?searchQuery=request&limit=100&includeHiddenRequestTypesInSearch=true {code}\r\n→ Returns {{{}size: 5{}}}. ❌\r\n\r\n * Use an almost-universal term (matches nearly all types):\r\n{code:java}\r\nGET /rest/servicedeskapi/servicedesk/{id}/requesttype?searchQuery=a&limit=100&includeHiddenRequestTypesInSearch=true {code}\r\n→ Still returns {{{}size: 5{}}}. ❌\r\n\r\n * Attempt to page past the first 5:\r\n{code:java}\r\nGET /rest/servicedeskapi/servicedesk/{id}/requesttype?searchQuery=request&start=5&limit=100&includeHiddenRequestTypesInSearch=true {code}\r\n→ Returns:\r\n \r\n{code:java}\r\njson\r\n\r\n{ \"size\": 0, \"start\": 5, \"limit\": 50, \"isLastPage\": true,\r\n  \"_links\": { \"prev\": \".../requesttype?searchQuery=request&includeHiddenRequestTypesInSearch=true&limit=5&start=0\" },\r\n  \"values\": [] } {code}\r\n \r\nNote: response echoes {{limit: 50}} (not the requested 100), and the {{prev}} link is hard-coded to {{{}limit=5{}}}, confirming the backend clamps the search page size to 5.\r\n\r\nh3. Expected Results\r\n\r\nWith {{{}searchQuery{}}}, all matching request types should be returned and be pageable via {{{}start{}}}/{{{}limit{}}}, consistent with the documented paginated contract and with the non-search behavior.\r\nh3. Actual Results\r\n\r\nOnly the first 5 matching request types are ever returned. {{limit}} is ignored (clamped to 5 internally), and {{start ≥ 5}} yields an empty page with {{{}isLastPage: true{}}}, making matches 6+ unreachable.\r\n\r\n*Related:* JSDCLOUD-9358 — same broad area (request-type endpoint pagination), but a *different, inverse* case: it concerns the _global, experimental_ {{/rest/servicedeskapi/requesttype}} endpoint ignoring {{{}start{}}}/{{{}limit{}}} when {{searchQuery}} is {*}blank{*}. This report is about the _GA service-desk-scoped_ endpoint capping at 5 when {{searchQuery}} is {*}provided{*}.\r\n\r\n*Business Impact:* Apps/integrations that need to locate a request type by name/description on service desks with more than 5 matching types cannot do so via {{{}searchQuery{}}}.\r\nh3. Workaround\r\n\r\nFetch and paginate the entire request-type list and filter it down on the client-side.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4qfsn:","customfield_14734":"1|i4qfyv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4p9f8:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4qfyn:","customfield_10653":null,"customfield_12830":null,"summary":"GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype hard-caps results to 5 and ignores limit/start when searchQuery is provided","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2156017","self":"https://jira.atlassian.com/rest/api/2/issue/2156017","key":"JSDCLOUD-19259","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/72990","id":"72990","name":"Forms - 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The Form shows a broken/loading media element instead.\r\n\r\nThe attachment sync between Forms and Jira issues is one-directional: files uploaded through a Form's attachment field are synced to the Jira issue, but files added directly to the Jira issue (via the issue view) are *not* synced back into the Form.\r\n\r\n \r\n\r\n*Actual Behavior:*\r\nThe Form cannot render the image because it was not uploaded through the Form's own media upload flow. The media node in the ADF has an empty {{{}collection{}}}, making it unresolvable by the Form's credential endpoint.\r\n\r\n*Suggestion:*\r\nAdd support to sync attachments both ways.\r\n\r\nOr at least add support to upload images via Paragraph fields in Forms.\r\n\r\n*Workaround:*\r\nImages must be uploaded directly through the Form's own attachment field or through the portal's rich text editor, not through the Jira issue view.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4q6rz:","customfield_14734":"1|i4q6y7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4p0es:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4q6xz:","customfield_23530":null,"summary":"Uploading files in Jira does not sync them to JSM Forms","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2155659","self":"https://jira.atlassian.com/rest/api/2/issue/2155659","key":"JSDCLOUD-19245","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/74103","id":"74103","name":"Assets - 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Current State:\r\nCurrently the Data Manager/Dynatrace OneAgent integration only captures host data.\r\n \r\nh3. Proposed Future State:\r\nIt would be more impactful if this integration could also capture data such as:\r\n* Services\r\n* Applications\r\n* Process Groups\r\n* Process Group Instances\r\n* Databases\r\n* Kubernetes Clusters\r\n* Kubernetes Nodes\r\n* Kubernetes Workloads\r\n* Cloud Applications\r\n* APIs\r\n* Synthetic Monitors\r\n* Other Smartscape entities and their relationships\r\n","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4q4fr:","customfield_14734":"1|i4q4lz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4oy2k:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4q4lr:","customfield_23530":null,"summary":"As a user it would be helpful to expand the data that can be captured via the out of the box Data Manager/Dynatrace Integration","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2155437","self":"https://jira.atlassian.com/rest/api/2/issue/2155437","key":"JSDCLOUD-19236","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19735","value":"Scale & Infra","id":"19735","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - 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Issue Summary\r\nh4. We rolled a fix for this - https://jira.atlassian.com/browse/JSDCLOUD-1476 but we saw customer were unable to mention teams or external users in issue comments. \r\n\r\nh3. Steps to Reproduce\r\n\r\nPossible reason it is happening is when the project is of type *OPEN.* Steps to replicate:\r\n # Create a private JSM project\r\n # Create a customer org and add 5 users\r\n # Associate the customer org with the JSM project\r\n # Run mention search in issue view\r\n # Change the project to be open JSM project\r\n # Run another mention search in issue view\r\n\r\nh3. Expected Results\r\n\r\nCustomer should be able to mention teams in comments.\r\n\r\nh3. Actual Results\r\n\r\nCustomer were not able to mention teams in comments.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\n\r\n\r\n\r\nEarlier this was tracked under - https://jira.atlassian.com/browse/JSDCLOUD-1476 ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4q3jz:","customfield_14734":"1|i4q3q7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ox6s:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4q3pz:","customfield_10653":null,"customfield_12830":null,"summary":"Unable to @mention teams or external users","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2154858","self":"https://jira.atlassian.com/rest/api/2/issue/2154858","key":"JSDCLOUD-19212","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/76093","id":"76093","name":"Automation - 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Issue Summary\r\n\r\nCurrently if we configure a trigger \"incoming webhook\" we cannot have action \"create alert\" it would be good to have the action.\r\nh3. Steps to Reproduce\r\n # Create a rule with trigger \"Incoming webhook\"\r\n # Check under actions there won't be any \"Create alert\" action.\r\n\r\nh3. Expected Results\r\n\r\nCreate alert action should be available when trigger is \"Incoming webhook\".\r\nh3. Actual Results\r\n\r\nCreate alert action isn't available with trigger \"Incoming webhook\"\r\nh3. Workaround\r\n\r\nAs a workaround instead of the \"Create alert\" action you can use \"Send web request\" use the API endpoint [https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-api-cloudid-v1-alerts-post] to create the alert.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4q01b:","customfield_14734":"1|i4q07j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4otoc:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4q07b:","customfield_23530":null,"summary":"Having the action \"Create alert\" when using the automation trigger \"Incoming webhook\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2154911","self":"https://jira.atlassian.com/rest/api/2/issue/2154911","key":"JSDCLOUD-19207","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19135","value":"Resiliency","id":"19135","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14431","value":"Severity 2 - 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Issue Summary\r\n\r\nMultiple end-users aren't receiving the voice notification from JSM Operations, and the activity log in the alert says \"no-answer\". This is happening for Vivo carrier.\r\nh3. Steps to Reproduce\r\n # N/A\r\n\r\nh3. Expected Results\r\n\r\nThe end-users using Vivo carrier should receive the voice notification call.\r\nh3. Actual Results\r\n\r\nThese users didn't receive the call on their phone. This is happening because on June 1st, Vivo implemented aggressive, network-wide anti-spam filtering technologies. This new mechanism automatically intercepts, blocks, or silently rejects certain inbound international traffic streams before they can be delivered to the end-user’s handset\r\nh3. Workaround\r\n\r\nThe end-users must contact the carrier (Vivo) or use its app to disable the anti-spam filtering for their phone number. This will make the calls being delivered to them successfully.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4pzgn:","customfield_14734":"1|i4pzmv:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ot3o:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4pzmn:","customfield_10653":null,"customfield_12830":null,"summary":"Voice notification says \"no-answer\" but end user didn't receive the 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Issue Summary\r\n\r\nThere may be Legacy Automation rules that remain active even if the Legacy Automation feature is not available in the Space Settings menu.\r\nh3. Steps to Reproduce\r\n * There are actions being made to work items but there are not Automation Flows (Space Settings > Automation) configured for such.\r\n * The global Automation Audit Log does not show any executions related to that.\r\n * There are no add-ons/third-party apps performing those actions.\r\n\r\nh3. Expected Results\r\n\r\nIf the Legacy Automation feature is not available in the site, there should be no active legacy automation rules, since it is not possible to access that section to disable them.\r\nh3. Actual Results\r\n\r\nThere might be active Legacy Automation rules still running.\r\nh3. Workaround\r\n\r\nPlease contact [Atlassian Support|https://support.atlassian.com/contact]. There might be Legacy Automation rules still active that they can help manually disabling.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4opvb:","customfield_14734":"1|i4oq1j:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4njis:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4oq1b:","customfield_10653":null,"customfield_12830":null,"summary":"Legacy Automation rules remain enabled","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2147147","self":"https://jira.atlassian.com/rest/api/2/issue/2147147","key":"JSDCLOUD-19020","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19735","value":"Scale & Infra","id":"19735","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - 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Issue Summary\r\n\r\nAdding Notes within JSM Organization page creates slowness in loading of Organization details page\r\nh3. Steps to Reproduce\r\n # Create JSM Organization (preferably multiple and add them into the same JSM space).\r\n # Add multiple notes in different organization.\r\n # As we add more notes and more such organization within the same JSM space, all organization pages starts to load slowly with few also crashing (timing out) intermittently.\r\n\r\nh3. Expected Results\r\n\r\nOrganization page for the corresponding organization should load within normal response times.\r\nh3. Actual Results\r\n\r\nOrganization page for the corresponding organization loads slowly (sometimes crashes) within normal response times.\r\nh3. Workaround\r\n\r\nPrevent using the Customer and Organization profile feature if feasible or prevent adding Notes within Organizations in the JSM space if feasible.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4opnr:","customfield_14734":"1|i4optz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4njb8:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4optr:","customfield_10653":null,"customfield_12830":null,"summary":"Adding Notes within JSM Organization page creates slowness in loading of Organization details page","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2147008","self":"https://jira.atlassian.com/rest/api/2/issue/2147008","key":"JSDCLOUD-19015","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/71798","id":"71798","name":"Virtual Agent","description":"PM - 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Current State:\r\n\r\n*Trigger agent action* is only available for workflows used in Jira Software spaces: [https://support.atlassian.com/jira-software-cloud/docs/collaborate-on-work-items-with-ai-agents/] \r\nh3. Proposed Future State:\r\n\r\nAdd Trigger agent action to JSM workflows\r\nh3. 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Issue Summary\r\n\r\n\"My requests\" status filter currently shows customers the names of {*}all service desks they have access to{*}, along with the *full list of workflow status names* across those projects.\r\n\r\n!Screenshot 2026-05-21 at 7.13.52 PM.png|width=207,height=204!\r\n\r\nFor organisations serving multiple distinct end customers from one site, this may expose other customers' project names and internal status labels.\r\n\r\n*Proposed solution*\r\nAdmin-configurable options to:\r\n # *Hide project names* from the portal filter dropdown\r\n # *Show simplified status categories only* (Open / Closed) instead of full workflow status names, as an admin toggle.\r\n\r\nh3. Workaround\r\n\r\nAdmins must restrict each project's customer permissions and add customers individually. This works but doesn't scale, and provides no way to hide status names while keeping projects open.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oml3:","customfield_14734":"1|i4omrb:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4ng8k:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4omr3:","customfield_23530":null,"summary":"Ability to hide other project names and detailed status names from customers in the JSM portal","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2145187","self":"https://jira.atlassian.com/rest/api/2/issue/2145187","key":"JSDCLOUD-18952","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/82199","id":"82199","name":"Rovo Service - 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Problem\r\n\r\nWhen a Rovo agent is enabled on a JSM customer portal, the chat widget opens in a fully expanded state by default on every page load. The expanded widget occupies a significant portion of the screen, obscuring portal content such as request type descriptions and navigation links. Additionally, if a user manually closes the chat widget, it re-opens in the expanded state on every subsequent page navigation within the portal. There is currently no admin setting to control whether the widget starts collapsed or expanded, nor an option to persist the user's dismiss action across page navigations within the same session.\r\nh3. Suggested Solution\r\n * Provide an admin-level setting under the portal or help center configuration (e.g., {*}Portal settings > Rovo agent{*}) that allows administrators to choose the default display state of the Rovo agent chat widget: *collapsed* (showing only the chat icon/button) or *expanded* (showing the full chat dialog).\r\n\r\n * Persist the user's interaction state within a session, if a user closes the chat widget, it should remain collapsed for subsequent page navigations until the user explicitly opens it again.\r\n\r\nh3. Why This Is Important\r\n * The expanded chat widget covers a large portion of the portal screen, degrading the portal browsing experience and making it difficult for end users to access portal content without first dismissing the chat.\r\n\r\n * End users who do not need chat assistance on every visit are forced to repeatedly close the widget, leading to frustration and negative feedback.\r\n\r\nh3. Workaround\r\n\r\nNo workaround is currently available. 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Issue Summary\r\n * Summary on -> [https://atlassiansupport.atlassian.net/browse/JST-1302022]\r\n\r\nh3. Steps to Reproduce\r\n\r\n1. Access the Main Portal page at [+http://kurly0521.atlassian.net/servicedesk/customer/portal/52+]. (The updated, current UI appears correctly.)\r\n\r\n2. Click on any Request Group and subsequent Request Type.\r\n\r\n3. Enter the Request Form screen for a specific Request Type.\r\n\r\n4. Click the browser's 'Back' button once (returns to the Request Group page).\r\n\r\n5. Click the browser's 'Back' button once more (returns to the Main Portal page).\r\nh3. Expected Results\r\n * Loads the original options for the customer portal\r\n\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the xxxxxxx.log file:\r\n{noformat}\r\nLoads the legacy portal{noformat}\r\nh3. 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Current State:\r\n\r\nThe *email* attribute is case-sensitive. Therefore, if the same email address is added with a letter (in upper case), it is considered as another value and causes duplication. \r\n\r\nIn https://jira.atlassian.com/browse/JSDCLOUD-17356, it seems a fix was delivered and targeted specifically for Assets Imports.\r\n\r\nHowever, when creating objects via UI (+Create) button, Assets allows creation of duplicate objects when same email address is added with a letter (in upper case).\r\n\r\nSteps to reproduce:\r\n * Create an attribute of type *Email*\r\n * Set the attribute as *Unique*\r\n * Create 2 or more objects and set the Email field with the same value, but with different cases\r\n ** [email@domain.com|mailto:email@domain.com]\r\n ** [Email@domain.com|mailto:Email@domain.com]\r\n\r\nh3. Proposed Future State:\r\n\r\nAllow the *email* attribute to be case-insensitive to avoid object duplication when creating new objects via Assets UI (+Create) button\r\nh3. 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Issue Summary\r\n\r\nWhen an Assets Object Type contains a large data volume (e.g., 1,635+ objects with attribute object references), the Object Type view fails to load in Chrome with the error {_}\"Failed to load objects\"{_}. The backend {{POST /object/navlist/aql}} API returns a {{200}} response within ~XX seconds, but the large response payload is not rendered correctly in certain browsers (notably Chrome), while it loads successfully in Safari.\r\nh3. Steps to Reproduce\r\n # Navigate to a Jira Service Management Assets Object Type that contains a large number of objects with at least one attribute object reference configured.\r\n\r\n # Attempt to load the Object Type view in Google Chrome.\r\n\r\nh3. Expected Results\r\n\r\nThe Object Type objects should load and render successfully in all supported browsers, regardless of the response payload size.\r\nh3. Actual Results\r\n\r\nThe Object Type fails to load and displays the error: {_}\"Failed to load objects\"{_}. The {{navlist/aql}} API endpoint returns a {{200}} status but the response payload is too large for Chrome to render properly. The API returns an empty/null response as observed in the frontend console, despite the backend completing the request successfully. The Object Type loads correctly in Safari, indicating a browser-specific payload handling limitation.\r\nh3. Workaround\r\n\r\nUse Safari (or another supported browser) to access the affected Object Type. 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Current State:\r\n\r\nWhen searching for a work item using basic search, AQL is required to query Assets field.\r\n!Screenshot 2026-04-22 at 11.19.57.png|thumbnail! \r\n \r\nh3. Proposed Future State:\r\n\r\nAdd the ability to select field value while searching based on Assets field\r\nh3. Alternative (e.g. Third Party Plugin):\r\n\r\nN/A","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4o3db:","customfield_14734":"1|i4o3jj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mx10:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4o3jb:","customfield_23530":null,"summary":"Add the ability to select field value while searching based on Assets field","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2139650","self":"https://jira.atlassian.com/rest/api/2/issue/2139650","key":"JSDCLOUD-18746","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/64490","id":"64490","name":"Assets - Automation","description":"Issues related with global automation execution of rules that involve CMDB / Assets triggers or actions. 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Problem\r\n * Automation rules in Jira can currently update only *up to 50 Assets objects* in an Assets custom field at a time.\r\n * When more than 50 objects are present, the automation rule does *not* update objects beyond the first 50, even though the same field can be updated *manually* with more than 50 objects without any issue.\r\n * This limitation breaks consistency between manual editing and automation-driven updates and blocks use cases that rely on larger object sets.\r\n\r\nh3. Current Behavior\r\n * An automation rule uses an Assets/JSM field that can contain multiple Assets objects (e.g., people, devices, configuration items, etc.).\r\n\r\n * When the rule runs, it calls the Jira Assets endpoint:\r\n\r\n ** {{POST /query/evaluate}}\r\n\r\n ** with parameters: {{{}start=0{}}}, {{limit=100}}\r\n\r\n * However, Jira enforces a {*}default internal max limit of 50{*}, so:\r\n\r\n ** The request is effectively capped at {*}50 objects{*}.\r\n\r\n ** Only the *first 50 objects* returned by the query are updated in the Assets custom field.\r\n\r\n * If the field contains more than 50 objects:\r\n\r\n ** Objects beyond the 50th are *not updated* by the automation rule.\r\n\r\n * In contrast, when editing the same Assets custom field *manually* on the issue view:\r\n\r\n ** Users can select and save *more than 50 objects* successfully.\r\n\r\n ** No such cap is applied to the manual operation.\r\n\r\nh3. Expected Behavior\r\n * Automation rules should be able to *update all matching Assets objects* in the Assets custom field, {*}without being limited to 50{*}.\r\n\r\n * Specifically:\r\n\r\n ** The automation rule should either:\r\n\r\n *** Respect the requested {{limit}} (e.g., up to 100 or more), *or*\r\n\r\n *** Transparently handle pagination (multiple calls) to fetch and update all required objects.\r\n\r\n * From an end-user/admin perspective:\r\n\r\n ** The behavior of automation should be *consistent with manual updates* to the Assets field.\r\n\r\n ** If a user can manually set, say, *200 objects* in the Assets custom field, an automation rule targeting the same field and objects should be able to do the same.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4nlhb:","customfield_14734":"1|i4nlnj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4mf50:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4nlnb:","customfield_23530":null,"summary":"Allow Automation Rules to Update >50 Assets Objects in Assets Custom Field","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2137241","self":"https://jira.atlassian.com/rest/api/2/issue/2137241","key":"JSDCLOUD-18667","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19731","value":"Unit testing","id":"19731","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/73913","id":"73913","name":"Assets - AQL","description":"\t AQL query execution. 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Issue Summary\r\n\r\nWhen using the Basic Filter to search within a specific Object Type, the results include objects from that type as well as all its inherited (child) Object Types. The filter should be restricted to the specific Object Type selected.\r\nh3. Steps to Reproduce\r\n # Create *Object Type A* with a few attributes.\r\n # Configure the object Type settings to pass all attributes to child object types (enable inheritance).\r\n # Create *Object Type B* (Child of A) and *Object Type C* (Another child of A).\r\n # Create objects inside both Object Type B and Object Type C.\r\n # Navigate to *Object Type B* and perform a search using the *Basic Filter* and obeserve that it shows objects to be filtered from *Object Type C* as well.\r\n\r\nh3. Expected Results\r\n * The search object selection should only display objects that belong strictly to *selected Object Type.*\r\n\r\nh3. Actual Results\r\n * Basic search allows filter to select any objects outside of the selected object type.\r\n\r\nh3. Workaround\r\n * Use Advanced search AQL to filter objects instead of Basic filter search.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4n68f:","customfield_14734":"1|i4n6en:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4lzw4:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4n6ef:","customfield_10653":null,"customfield_12830":null,"summary":"Asset Basic Filter shows inherited objects instead of just the selected type","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2136426","self":"https://jira.atlassian.com/rest/api/2/issue/2136426","key":"JSDCLOUD-18651","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/63706","id":"63706","name":"Assets - Import","description":"Imports via web page (csv, json, discovery app), import configuration and import public APIs. 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Current State:\r\n\r\nRecently, we have released the schedule import feature as per update in this [community post|https://community.atlassian.com/forums/Jira-Service-Management-articles/Scheduled-imports-for-Assets-are-here/ba-p/3185533].\r\n\r\nHowever , this feature doesn't support for Microsoft Entra ID.\r\n \r\nh3. Proposed Future State:\r\n\r\nAbility to schedule Assets import for Microsoft Entra ID\r\n\r\n \r\nh3. Alternative (e.g. Third Party Plugin):\r\n\r\n \r\n * Use Data Manager adapter to pull data from Entra ID and import it to Assets.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4n46f:","customfield_14734":"1|i4n4cn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4lxu4:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4n4cf:","customfield_23530":null,"summary":"Ability to schedule Assets import for Microsoft Entra ID","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2136216","self":"https://jira.atlassian.com/rest/api/2/issue/2136216","key":"JSDCLOUD-18637","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19732","value":"Integration testing","id":"19732","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":3.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/63704","id":"63704","name":"Assets - Service, performance, functionality","description":"Backend / API focused on performance, functionality, default setup (icons/roles/groups) or security issues. 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Issue Summary\r\n\r\nFor tenants that have thousand of Object types, having attributes referencing to other Objects may not display the expected results if the Object attribute has a similar name/pattern.\r\nh3. Steps to Reproduce\r\n # Create or update a schema, and add an Object type that has the Email attribute, which references another Object having this attribute as well.\r\n # In the Object type that has the Email attribute, create multiple Objects with a similar pattern ({*}Add 25 or more Objects{*}). For example\r\n ## mail1n@test.com\r\n ## mail2n@test.com\r\n ## .\r\n ## .\r\n ## .\r\n ## mail100n@test.com\r\n # Add an additional Email attribute with the following structure:\r\n ## *n.test@test.com*\r\n # Search the \"n.test@test.com\" text on the Object Type from step 1, in the Attribute that references the outbound Object that has the Email attribute (set as Label).\r\n\r\nh3. Expected Results\r\n\r\nThe value is displayed as expected.\r\nh3. Actual Results\r\n\r\nThe value isn't displayed, and instead, other value attributes with a similar pattern (“XXXXXn.XXXXX@test.com”) are displayed. This is because the attribute searcher appears to be using a LIKE AQL statement:\r\n{code:java}\r\nEmail LIKE \"n.XXXX@test.com\" {code}\r\nwhich matches the other Emails with a similar pattern.\r\nh3. Workaround\r\n # {*}Bulk update Assets via CSV file{*}. You can use the importer to implicitly enter the address that isn’t listed in the search attribute picker. We have the following documentation that covers this topic in detail: [https://support.atlassian.com/jira/kb/how-to-update-the-existing-objects-using-the-csv-import-in-jsm-assets-cloud|https://support.atlassian.com/jira/kb/how-to-update-the-existing-objects-using-the-csv-import-in-jsm-assets-cloud/]\r\n # *Add an AQL filter to the Owner attribute within the Computers Object type.*\r\n ## You can apply an AQL filter in the Owner attribute to only display the value you want to update.\r\n ## To do so, go to the Object type, click on the Attributes tab, and locate the attribute (For this example, the Email attribute), then click on the three-dot icon next to it. Click on the “Filter Objects” tab and add the AQL in question:\r\n\r\n {{Email = \"n.XXXXX@test.XXX\"}}\r\n\r\nAfter adding the email to the Object, it'll be searchable. 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Issue Summary\r\n\r\nMaking a POST request to */rest/servicedesk/request* with an Assets Custom Field, it calls the *api/v1/object/aql* 4 times.\r\n\r\nThis also includes setting an asset custom field via automation.\r\nh3. Steps to Reproduce\r\n # Create an Assets schema\r\n # Add some objects to the Assets schema\r\n # Create an Assets Custom Field to use the Assets schema (with the objects). Make it a singular value for now - you can try to add more Assets fields/multi valued later\r\n # Assign the Assets custom field to a request type\r\n # Use cUrl or Postman to do a POST request to */servicedeskapi/request* and set the Assets custom field values in the body of the request\r\n\r\nh3. Expected Results\r\n\r\n*object/aql* endpoint should be called once per custom field\r\nh3. Actual Results\r\n\r\nAdditional 3 calls to the *object/aql* endpoint are done (totalling 4 calls)\r\nh3. Workaround\r\n\r\nUsing Jira API instead of serviceDeskApi reduces the number of calls made to object/aql.\r\n\r\nExample of call to update an issue setting an asset customfield:\r\n{code:java}\r\ncurl --request PUT \\\r\n  --url 'https://your-domain.atlassian.net/rest/api/3/issue/{issueIdOrKey}' \\\r\n  --user 'email@example.com:<api_token>' \\\r\n  --header 'Accept: application/json' \\\r\n  --header 'Content-Type: application/json' \\\r\n  --data '{\r\n  \"fields\": {\r\n    \"customfield_99999\": [\r\n      {\r\n          \"workspaceId\": \"9a9999a-a999-9999-a999-a99a9aa99a99\",\r\n          \"id\": \"9a9999a-a999-9999-a999-a99a9aa99a99:99\"\r\n      }]\r\n  }\r\n}'\r\n{code}\r\n*Notes*\r\n\r\n*This also works in automation. Instead using the \"Edit issue\" action. 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Issue Summary\r\n\r\nThis is reproducible on the Sandbox data copy.\r\nh3. Steps to Reproduce\r\n # Delete a JSM project in the Sandbox site.\r\n # Perform a data copy for a project with the same project key from a different cloud site.\r\n # Observe the behaviour\r\n\r\nh3. Expected Results\r\n\r\nThe migration should proceed successfully.\r\nh3. Actual Results\r\n\r\nThe duplicate project preflight check detects a duplicate and prevents the migration from beginning.\r\nh3. Workaround\r\nPlease contact the support to apply the workaround","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4icdr:","customfield_14734":"1|i4icjz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4h5vg:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4icjr:","customfield_10653":null,"customfield_12830":null,"summary":"The duplicate Project check executor detects duplicates for deleted projects in JSM","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2127623","self":"https://jira.atlassian.com/rest/api/2/issue/2127623","key":"JSDCLOUD-18304","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/76202","id":"76202","name":"Operations - 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Issue Summary\r\n\r\nThe Rest API endpoint for Responder Alert is JSM Operations\r\nh3. Steps to Reproduce\r\n\r\nWe have an endpoint in Opsgenie to extract the responder alerts\r\nGET /v1/incidents/\\{identifier}/responder-alerts ([https://docs.opsgenie.com/docs/incident-api#get-responder-alerts] [). |https://docs.opsgenie.com/docs/incident-api#get-responder-alerts)]This is a limitation in JSM as the customers have been migrated to JSM Operations.\r\n \r\n \r\nh3. Expected Results\r\n\r\nNeed Rest API endpoint for Responder Alert is JSM Operations\r\nh3. Actual Results\r\n\r\nRest API endpoint for Responder Alert is JSM Operations\r\n\r\n \r\n\r\n{*}Workaround{*}:\r\nUse an alert policy to add the extraProperty properties in tags when an extra property {{incident-alert-type:Responder}} exists. The alert policy add two tags to each responder alert: {{incident-alert-type:Responder}} and {{{}incident-id:{incidentID{}}}}. Then query for all alerts containing those 2 tags.\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4lla7:","customfield_14734":"1|i4llgf:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4kev0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4llg7:","customfield_23530":null,"summary":"Need an Rest API endpoint for Responder Alert is JSM Operations","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2126485","self":"https://jira.atlassian.com/rest/api/2/issue/2126485","key":"JSDCLOUD-18278","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/74099","id":"74099","name":"Operations - 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Current State:\r\n\r\nCurrently there isn't a way through which we can pull all schedule information for a specific on call team\r\nh3. Proposed Future State:\r\n\r\nIt would be nice to have a specific endpoint or an ability through an existing endpoint like  [https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-schedules/#api-v1-schedules-get] where passing query parameter an admin can get all schedules within a team. \r\nh3. Alternative (e.g. Third Party Plugin):\r\n\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4leof:","customfield_14734":"1|i4leun:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4k89g:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4leuf:","customfield_23530":null,"summary":"Having an API endpoint to fetch on-call schedule ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2126288","self":"https://jira.atlassian.com/rest/api/2/issue/2126288","key":"JSDCLOUD-18269","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19730","value":"Visual regression testing","id":"19730","disabled":false},{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19731","value":"Unit testing","id":"19731","disabled":false},{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19733","value":"Pollinator tests","id":"19733","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. 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Issue Summary\r\n\r\nIt is not currently possible for the admin to set a default view for the change calendar per service project/space. We would like to ensure each change calendar shows the changes relevant to that specific project/space only.\r\n \r\nFrom the [documentation|https://support.atlassian.com/jira-service-management-cloud/docs/filter-and-customize-your-change-calendar/], this is what we see:\r\n{quote}Project admins can also define a default calendar view for their team by adjusting the JQL filters and selecting *Set view as default* option. Once set, this default view is shown to all users in the service project whenever they open the change calendar. Users can still modify the calendar filters for their own session.\r\n{quote}\r\nUsing JQL specific to a space and using 'Set view as default' button in Change Calendar's *Admin view settings* however makes the same JQL be reflected in change calendar of other service projects as well.\r\n\r\nSo, the default view when set for one project also applies to another project.\r\n\r\n*The default view is supposed to be per project and not shared across projects.*\r\nh3. Steps to Reproduce\r\n * Use a JSM Space wherein Change Requests are enabled.\r\n * As an admin, navigate to Service Project > Operations > Change calendar.\r\n * In the JQL section, enter your desired JQL with that specific project and click Search and set it as the default view on Change calendar by clicking the '{*}Set View as default{*}' in Admin view settings.\r\n * Now navigate to another service project and go to Operations > Change calendar.\r\n * Note that *the JQL that was set earlier with the first project, is shown.* \r\n * Refresh the screen. There is no change. The second recording (After refresh.mov) was taken the next day. I do show that a refresh does not help.\r\n\r\nh3. Expected Results\r\n * The default view setup in one project should not reflect in another project\r\n\r\nh3. Actual Results\r\n * The default view setup in one project persists in another project as well. Refer video attached.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ldsv:","customfield_14734":"1|i4ldz3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4k7dw:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4ldyv:","customfield_10653":null,"customfield_12830":null,"summary":"Change calendar 'Set view as default' appears to be reflected across projects and is not per project. 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Current State:\r\n\r\nWhen using *Object attribute details* metric in the new Assets dashboard, the amount of retrieved objects per Object Type is limited to 1000{color:#172b4d}.{color}\r\n\r\nList of metrics here: [Metrics in Assets dashboards|https://support.atlassian.com/assets/docs/metrics-in-assets-dashboards/]\r\nh3. Proposed Future State:\r\n\r\n{color:#172b4d}Allow more than 1000 objects{color} to be displayed in the *Object attribute details* metric\r\nh3. 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Proposed Future State:\r\n\r\nAbility to see the freeze/maintenance window when using 'Schedule Change' option\r\n\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4kyfb:","customfield_14734":"1|i4kylj:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4js0k:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4kylb:","customfield_23530":null,"summary":"Ability to see the freeze/maintenance windows when using 'Schedule Change' option","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2123597","self":"https://jira.atlassian.com/rest/api/2/issue/2123597","key":"JSDCLOUD-18174","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":15.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=50000fd44666","name":"50000fd44666","key":"JIRAUSER10046410","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10046410&avatarId=11211331","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10046410&avatarId=11211331","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10046410&avatarId=11211331","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10046410&avatarId=11211331"},"displayName":"Arzoo Jain","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12075","description":"A fix for this issue has been implemented and is waiting to be shipped in a release.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Waiting for Release","id":"12075","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/4","id":4,"key":"indeterminate","colorName":"inprogress","name":"In Progress"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46698","id":"46698","name":"Knowledge Base & Confluence integration","description":"PM - 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Current State:\r\n\r\nCurrently the internal KB article linked does not show up in the Knowledge base field on the Jira issue view.\r\n\r\n*Proposed Future State:*\r\n\r\nProvide the ability to add the internal KB articles in the Knowledge base field in the issue view. \r\nh3.  \r\n\r\n ","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4kwtr:","customfield_14734":"1|i4kwzz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4jqf0:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4kwzr:","customfield_23530":null,"summary":"Provide the ability to search the internal KB articles in the Knowledge base field in the issue view.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2113345","self":"https://jira.atlassian.com/rest/api/2/issue/2113345","key":"JSDCLOUD-18139","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - 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Issue Summary\r\n\r\nOn the work item view, knowledge base search is not working when linked Confluence is on different site.\r\n\r\nThe issue does not affect KB search from Help Center.\r\nh3. Steps to Reproduce\r\n\r\nHaving JSM in *Site A* and Confluence in *Site B*\r\n # Link a Confluence space to your service project - [Link and unlink Confluence spaces on a different site|https://support.atlassian.com/jira-service-management-cloud/docs/link-and-unlink-confluence-spaces-on-a-different-site/]\r\n # In the work item view (agent view), perform a KB search using the \"Knowledge base\" field\r\n\r\nh3. Expected Results\r\n\r\nKB search results are listed\r\nh3. Actual Results\r\n\r\nNo KB articles are listed.\r\n{noformat}\r\n0 matching articles\r\n{noformat}\r\n!KB_search.png|width=199,height=120!\r\nh3. 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Issue Summary\r\n\r\nIn some cases Admin users does not want to provide some agents access to login to the JSM operations due to security reasons, but would like to verify that agents phone number on the agents behalf but is unable to do that.\r\nh3. Steps to Reproduce\r\n # Login to the site as an Admin and Navigate to JSM Operations\r\n # Goto Settings > Operations > Role assignment > Select agent\r\n # Add phone number under agents contact methods > Enter the agent's number > Verify\r\n # Enter the OTP provided by the agent to the admin offline\r\n # Refresh page, But the phone number remains unverified\r\n\r\nh3. Expected Results\r\n\r\nPhone number is verified on behalf of the agent\r\nh3. Actual Results\r\n\r\nThe phone number remains unverified\r\nh3. Workaround\r\n\r\nIf the agent has ever logged in before, you can impersonate the agent as an Admin and verify their phone number on their behalf by following the below steps:\r\n\r\nImpersonate the agent user as an Admin, then navigate to Settings > Notification Settings > Alerts > Contact methods and then verify the agents phone number after getting the OTP from the agent offline.\r\n\r\nThis workaround does not apply if you are unable to impersonate the user for any reason","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4j2lr:","customfield_14734":"1|i4j2rz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4hw70:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4j2rr:","customfield_23530":null,"summary":"Unable to Verify an Agent's Phone Number in JSM operations as Admin","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2111134","self":"https://jira.atlassian.com/rest/api/2/issue/2111134","key":"JSDCLOUD-18081","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=caa92c72f1fa","name":"caa92c72f1fa","key":"JIRAUSER6306662","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6306662&avatarId=7356690","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6306662&avatarId=7356690","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6306662&avatarId=7356690","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6306662&avatarId=7356690"},"displayName":"Toshan Kharumnuid","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13032","value":"M","id":"13032","disabled":false},"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/75998","id":"75998","name":"Operations - 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Issue Summary\r\n\r\nWhen an Operations Global Admin tries to verify SMS or Voice contact method for a user then the contact method still shows unverified even after adding the one time code.\r\n\r\nIn Standalone Opsgenie, the Account admin was able to verify the SMS as well as Voice contact methods for other users unlike Operations.\r\nh3. Steps to Reproduce\r\n # Navigate to Role Assignment -> User Profile\r\n # Add User contact number under SMS or Voice\r\n # Add the one-time password\r\n # OTP is passed but number remains unverified.\r\n\r\nh3. Expected Results\r\n\r\nThe SMS and Voice contact methods should be verified. Currently, only the intended user will be able to verify their own SMS and Voice Contact Methods.\r\n\r\nProposed Solution:\r\n\r\nIf this is only applicable for user-level verififcation then the error message should clearly notify stating this needs to be done by user themselves.\r\n\r\nOr the SMS and Voice contact methods should be greyed out for a different user(Operations global admin or equivalent roles)\r\n\r\nOr else, this should be allowed for verification to Operations global admin or equivalent roles.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ispj:","customfield_14734":"1|i4isvr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4hm6k:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4isvj:","customfield_23530":null,"summary":"Voice contact/SMS method remains unverified if done for a different user","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2110154","self":"https://jira.atlassian.com/rest/api/2/issue/2110154","key":"JSDCLOUD-18048","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":5.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[{"id":"549249","self":"https://jira.atlassian.com/rest/api/2/issueLink/549249","outwardIssue":{"id":"2126135","key":"JSDCLOUD-18255","self":"https://jira.atlassian.com/rest/api/2/issue/2126135","fields":{"summary":"Ability to display more than 1000 objects on the \"Object attribute details\" metric of the Assets dashboard","status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505}}},"type":{"id":"10000","name":"Reference","inward":"is related to","outward":"relates to","self":"https://jira.atlassian.com/rest/api/2/issueLinkType/10000"}}],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/76006","id":"76006","name":"Assets - 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Problem\r\n\r\nWhen using *Object attribute details* metric in the new Assets dashboard, the *Columns* field {color:#172b4d}doesn't allow more than 7 attributes.{color}\r\n\r\nSelecting more than 7 attributes shows an alert: {color:#de350b}Select a maximum of 7 attributes{color}\r\n\r\nList of metrics here: [Metrics in Assets dashboards|https://support.atlassian.com/assets/docs/metrics-in-assets-dashboards/]\r\nh3. Suggested Solution\r\n\r\n{color:#172b4d}Allow {color:#00875a}more than 7 attributes{color}{color} to be displayed as columns in the *Object attribute details* metric\r\nh3. Why This Is Important\r\n\r\nReduces the effectiveness of the dashboard widget because all attributes can't be displayed in a single frame.\r\nh3. 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Current State:\r\n\r\nWhen you edit an Assets field in the JSM agent view, the OK/Cancel (green checkmark, X) buttons overlaps the next field and, if that's an Assets field, make things difficult to work with.\r\n * !image-2025-11-20-16-04-34-037.png|thumbnail!\r\n \r\n\r\nh3. Proposed Future State:\r\n\r\nAdd an opaque (non-transparent) box / change the fields placement / add more space between the fields <insert idea here>\r\n\r\n{*}To be clear{*}: at normal zoom level, you can still confirm/cancel and/or deal with the field below, it just gets a bit crowded and confusing\r\n \r\nh3. Alternative (e.g. Third Party Plugin):\r\n\r\nN/A\r\n{code:java}\r\nkeywords:\r\nadd cancel button assets field\r\nX cancel button assets field\r\ncancel button assets field\r\nasset field overlay\r\nedit asset field overlay\r\nedit asset field obstruct \r\nedit asset field Occlusion\r\nasset field overlap{code}","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4inaf:","customfield_14734":"1|i4ingn:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4hgrg:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4ingf:","customfield_23530":null,"summary":"JSM agent view: Editing an Asset field overlaps the next field","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2108620","self":"https://jira.atlassian.com/rest/api/2/issue/2108620","key":"JSDCLOUD-17987","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19732","value":"Integration testing","id":"19732","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/72598","id":"72598","name":"Assets - External Import","description":"Imports done via Assets web page using the option “external import” or via importsource APIs. 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Issue Summary\r\n\r\nWhen importing objects into Assets, if a user attribute is mapped in the import configuration but not present in the data source, the import runs as 'Success', but no objects are updated or created.\r\nh3. Steps to Reproduce\r\n # Create a CSV with *Name* and *account ID* columns.\r\n # In your schema, create an *account* *ID* attribute of the *user* type.\r\n # Create an import task using the CSV file and manually map the *account ID* attribute to the equivalent column in the data source.\r\n # Save a _second_ CSV file {*}without the account ID column{*}.\r\n # Update the CSV used in the import task to the second one (the one without the *account ID* column in the data source file), while maintaining the user attribute mapped in the import configuration.\r\n # Run the import.\r\n\r\nh3. Expected Results\r\n\r\nThe importer should either ignore the missing attribute and update/create objects. Or log an error in the import history.\r\nh3. Actual Results\r\n\r\nThe import runs with the status {_}Success{_}, but no objects are created or updated.\r\n\r\nFrom tests, the importer runs as usual when attributes of other types are mapped but missing in the data source - the attribute is simply ignored. The problem happens specifically when _user_ attributes are missing in the data source.\r\nh3. Workaround\r\n\r\nRemove the mapping for the User attribute that is missing in the data source file.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ietj:","customfield_14734":"1|i4iezr:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4h8b0:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4iezj:","customfield_10653":null,"customfield_12830":null,"summary":"Assets import fails with 'Success' if user attribute is mapped but not present in data source","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2107138","self":"https://jira.atlassian.com/rest/api/2/issue/2107138","key":"JSDCLOUD-17913","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":9.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/74104","id":"74104","name":"Assets - 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Current State:\r\n\r\nDuring some rare infrastructure events, Data Manager gets disabled and has to be enabled manually again by the Administrator. \r\n \r\nh3. Proposed Future State:\r\n\r\nIt would be great to have the Data Manager to be enabled automatically in such scenarios or send a notification event to the Administrators for them enable it.\r\n\r\n","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4i58v:","customfield_14734":"1|i4i5f3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4gypo:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4i5ev:","customfield_23530":null,"summary":"Enable Assets Data Manager automatically ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2106732","self":"https://jira.atlassian.com/rest/api/2/issue/2106732","key":"JSDCLOUD-17901","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19732","value":"Integration testing","id":"19732","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19030","value":"Yes, existing functionality was broken","id":"19030","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/72594","id":"72594","name":"Customer Service Management - 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Issue Summary\r\n\r\nJSM Sandbox sites created after 7th October, 2025 for parent JSM sites created before 7th October, 2025 does not have \"Customer and organisation profiles\", \"Product and entitlements\" & \"Developer escalations\" in Features setting under Project Settings\r\nh3. Steps to Reproduce\r\n # Have an JSM site created before 7th October, 2025\r\n # Create a JSM sandbox site.\r\n # Create a JSM Project\r\n # Navigate to the newly created JSM Project settings.\r\n\r\nh3. Expected Results\r\n\r\nThe sandboxed site created base on a JSM site created before 7th October, 2025 have \"Customer and organisation profiles\", \"Product and entitlements\" & \"Developer escalations\" in Features setting under Project Settings\r\nh3. Actual Results\r\n\r\nThe sandboxed site created base on a JSM site created before 7th October, 2025 does *NOT* have \"Customer and organisation profiles\", \"Product and entitlements\" & \"Developer escalations\" in Features setting under Project Settings\r\nh3. Workaround\r\n\r\nCurrently there is no user actionable workaround for this behaviour. Customers on subscription tiers can contact technical support to re-enable the missing settings in their sandbox. ","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4i3nz:","customfield_14734":"1|i4i3u7:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4gx4s:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4i3tz:","customfield_10653":null,"customfield_12830":null,"summary":"JSM Sandbox sites created after 7th October, 2025 does not have \"Customer and organization profiles\", \"Product and entitlements\" & \"Developer escalations\" in Features setting under Project Settings","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2106069","self":"https://jira.atlassian.com/rest/api/2/issue/2106069","key":"JSDCLOUD-17867","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/73855","id":"73855","name":"Operations - 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Current State:\r\n\r\nCurrently, the \"Create alert\" rule doesn't work with the ISSUE_REOPENED event type. This is especially counterintuitive because the system already works with other events like ISSUE_CREATED and ISSUE_CLOSED.\r\n \r\nh3. Proposed Future State:\r\n\r\nAllow the alert rules to use the ISSUE_REOPENED event.\r\n \r\nh3. Alternative (e.g. Third Party Plugin):\r\n\r\nCreate an automation rule to monitor when an issue is transitioned from CLOSED/RESOLVED to a WIP status. Then, send a web request with the [Create Alert API|https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-v1-alerts-post] endpoint.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4i0hr:","customfield_14734":"1|i4i0nz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4gtyk:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4i0nr:","customfield_23530":null,"summary":"Ability to JSM Ops to use the ISSUE_REOPENED event to alert the responders when an incident is reopened.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2105467","self":"https://jira.atlassian.com/rest/api/2/issue/2105467","key":"JSDCLOUD-17848","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19735","value":"Scale & Infra","id":"19735","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. 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Issue Summary\r\n\r\nDuplicate default portals on JSM Cloud Help Centre. This happens only on some tenants.\r\nh3. Steps to Reproduce\r\n # Go to https://<MyJSMsite>.atlassian.net/helpcenter-management\r\n # Check that the Default Portal is listed twice\r\n\r\nh3. Expected Results\r\n\r\nThe default portal should be listed once.\r\nh3. Actual Results\r\n\r\nThe Default Portal is listed twice\r\nh3. Workaround\r\n\r\n[Contact Atlassian Support|https://support.atlassian.com/contact/#/] to delete the duplicate portal","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4hxav:","customfield_14734":"1|i4hxh3:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4gqrw:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4hxgv:","customfield_10653":null,"customfield_12830":null,"summary":"Duplicate default customer portals on JSM helpcenter","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2104465","self":"https://jira.atlassian.com/rest/api/2/issue/2104465","key":"JSDCLOUD-17781","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":6.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46701","id":"46701","name":"Issue View","description":"PM - 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Issue Summary\r\n\r\nWhen navigating from the JSM queue to the issue/work item details page it can take up to 5-15+ seconds to load the issue/work item details page.\r\n\r\nWhile loading, the page shows a skeleton. This loading skeleton sometimes lasts so long that it appears the page load has stopped and requires the user to reload the page.\r\n\r\n \r\n\r\n!image-2025-10-08-17-32-55-338.png|width=382,height=232!\r\nh3. Steps to Reproduce\r\n # Navigate to any JSM queue\r\n # Click on the issue/work item key to navigate to the issue/work item\r\n # The issue/work item will take several seconds to load (in some cases up to 5-15+ seconds)\r\n\r\nh3. Expected Results\r\n\r\nThe issue/work item should load quickly to maintain a smooth workflow when transitioning between the queue and an issue/work item.\r\nh3. Actual Results\r\n\r\nThe issue/work item can sometimes take 5-15+ seconds to load which breaks down the workflow and sometimes causes confusion as to weather the page has failed to load.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround, however, some of the following factors are known to compound the problem\r\n * Slow network speeds\r\n * Low spec computers\r\n * Running a lot of \"heavy\" programs/apps on the same machine\r\n * Many open tabs in the chosen Browser","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4hqc7:","customfield_14734":"1|i4hqif:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4gjt8:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4hqi7:","customfield_23530":null,"summary":"JSM slow to load issues/work items when opened from the queue","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2104281","self":"https://jira.atlassian.com/rest/api/2/issue/2104281","key":"JSDCLOUD-17765","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19730","value":"Visual regression testing","id":"19730","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":11.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. 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Issue Summary\r\n\r\nWhen adding a banner and logo image with the recommended resolution of 1680x360 and 24px respectively, as per the article below, it gets resized and the content of the image is affected:\r\n * [Brand your help centers|https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-help-center/]\r\n\r\nh3. Steps to Reproduce\r\n # Have an image with the recommended resolution of 1680x360.\r\n # Select it as the Help Center banner image. In the preview, it will look correct.\r\n # Save the changes.\r\n\r\nh3. Expected Results\r\n\r\nThe image should look correct as shown in the preview.\r\nh3. Actual Results\r\n\r\nThe image gets expanded after saving the changes, affecting its content.\r\nh3. Workaround\r\n\r\nAdjust the content of the image to minimize the impact. 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Current State:\r\n\r\nCurrently, if you disable the Virtual agent in the service project, the service desk agent is still visible in the agent list in Studio.\r\n\r\n \r\nh3. Proposed Future State:\r\n\r\nAbility to remove an unused service desk agent from Studio when the associated virtual agent configuration is disabled in the service project.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4hbbr:","customfield_14734":"1|i4hbhz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4g4ss:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4hbhr:","customfield_23530":null,"summary":"Ability to delete Virtual servicedesk agent from Studio","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2062599","self":"https://jira.atlassian.com/rest/api/2/issue/2062599","key":"JSDCLOUD-17559","fields":{"customfield_18232":null,"customfield_22731":null,"customfield_22730":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16130","value":"Minor","id":"16130","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/3","iconUrl":"https://jira.atlassian.com/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":8.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=e3a28b4c6154","name":"e3a28b4c6154","key":"JIRAUSER10096113","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10096113&avatarId=11262444","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10096113&avatarId=11262444","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10096113&avatarId=11262444","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10096113&avatarId=11262444"},"displayName":"Shashank Gupta","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/46698","id":"46698","name":"Knowledge Base & Confluence integration","description":"PM - 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Issue Summary\r\n\r\nJSM Knowledge Base is powered by confluence. Confluence search is not returning draft article for JSM agents (unlicensed users). In this case, the drafts are created by these JSM agents only. If the drafts are published, then they become visible to JSM agents.\r\nh3. Steps to Reproduce\r\n\r\nPlease see the attached loom video below.\r\n\r\n[^Reproducing steps for JSDCLOUD-14769.mp4]\r\nh3. Expected Results\r\n\r\nDraft pages should be visible and searchable to JSM agents.\r\nh3. Actual Results\r\n\r\nDraft pages are not visible and searchable to JSM agents. \r\nh3. Workaround\r\n\r\nRight now, the workarounds are:\r\n * Obtaining a Confluence license to make the article drafts visible.\r\n * Saving the draft link to use it afterwards. With the link, it's possible to reopen the draft and continue the work.\r\n\r\nIf you lose the link to the draft, you can follow the steps below to access it:\r\n # Go to the KB space through Confluence (agents without a license can access it).\r\n # Click on the draft. You will see a permission error, but the URL will be like below:\r\n{code:java}\r\nhttps://<site>.atlassian.net/wiki/spaces/<kb_space>/pages/edit-v2/425988?draftShareId=da528530-8923-4c6a-a878-de383454b72c {code}\r\n # Copy the numbers after *edit-v2* and {*}draftShareId{*}. Paste it on the URL below: \r\n{code:java}\r\nhttps://<site>.atlassian.net/jira/servicedesk/projects/<project-key>/knowledge/space/<kb_space>/articles/425988/edit?draftShareId=da528530-8923-4c6a-a878-de383454b72c{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ayy7:","customfield_14734":"1|i4az4f:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i49sfo:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4az47:","customfield_10653":null,"customfield_12830":null,"summary":"JSM Agent users can't see/edit their drafts on the JSM knowledge base page","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2100120","self":"https://jira.atlassian.com/rest/api/2/issue/2100120","key":"JSDCLOUD-17546","fields":{"customfield_18232":null,"customfield_22731":[{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19132","value":"Soaking","id":"19132","disabled":false},{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19730","value":"Visual regression testing","id":"19730","disabled":false}],"customfield_22730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19032","value":"No","id":"19032","disabled":false},"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_21630":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/14432","value":"Severity 3 - Minor","id":"14432","disabled":false},"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":7.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12073","description":"A fix for this issue is required, but planned for farther in the future. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JSDCLOUD-17546/watchers","watchCount":17,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2025-09-03T07:04:59.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4h0sv:","updated":"2026-07-28T08:04:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_14330":null,"customfield_18130":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nAsset dropdown field in JSM portal forms does not display the full list of objects on first click; only a subset of values is shown. The complete list appears only after interacting with the dropdown a second time or after zooming out.\r\nh3. Steps to Reproduce\r\n * Add an asset-based custom field to a JSM request form and ensure it contains 15 or more objects.\r\n * Navigate to the customer portal and open the relevant request form.\r\n * Click on the asset dropdown field (e.g., \"Please select a topic\").\r\n * Observe the number of objects displayed in the dropdown on the first click.\r\n * Click away and then click the dropdown again, or zoom out in the browser, and observe the number of objects displayed.\r\n\r\nh3. Expected Results\r\n\r\nAll available asset objects should be displayed in the dropdown on the first interaction, with the dropdown scroller allowing access to all options.\r\nh3. Actual Results\r\n\r\nOn the first click, the dropdown displays fewer objects than expected (e.g., 13 out of 15). On the second click or after zooming out, the full list is displayed. The dropdown scroller does not initially allow access to the last few options.\r\nh3. Workaround\r\n\r\nReposition the Asset field higher up in the request form. This may resolve the issue.\r\n\r\nThere is no other known workaround for this behavior. This section will be updated if a new workaround becomes available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4h0nr:","customfield_14734":"1|i4h0tz:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4fu50:","customfield_14335":null,"customfield_18932":null,"customfield_14732":"1|i4h0tr:","customfield_10653":null,"customfield_12830":null,"summary":"Asset Object Custom Field in Portal Only Shows Partial List Until Second Interaction","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2098936","self":"https://jira.atlassian.com/rest/api/2/issue/2098936","key":"JSDCLOUD-17511","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"resolution":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_21631":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_17933":null,"customfield_11434":"9223372036854775807","customfield_11433":"9223372036854775807","labels":[],"customfield_10610":2.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_20933":null,"customfield_19030":[],"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_20530":null,"customfield_22830":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/79496","id":"79496","name":"Assets - 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Issue Summary\r\n\r\nAssets Imports will show a status of Failed when any imported information fails to be uploaded due to either duplicates/Unique constraints etc. \r\n\r\nThis leads to Admins believing that the entire import has failed when only the items that did not successfully import failed. \r\nh3. Steps to Reproduce\r\n # Start an Assets Import. \r\n # Have items on the Import that cause a failure. \r\n # The status will show as 'Failed'\r\n\r\nh3. Expected Results\r\n\r\nThe status would be 'Partially failed' or 'Some Errors'. \r\nh3. Actual Results\r\n\r\nThe import log shows as 'Failed'. \r\nh3. Workaround\r\n\r\nCurrently, there is no known workaround for this behavior. A workaround will be added here when available.\r\n\r\nHowever, this does *not* necessarily mean that the entire import failed; many items may have been imported or updated successfully. The expanded view in the import results will show which items were processed and which failed.","customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4gtzr:","customfield_14734":"1|i4gu5z:","customfield_10651":null,"customfield_18931":null,"customfield_12831":null,"customfield_14731":"1|i4fnh8:","customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_12830":null,"customfield_14732":"1|i4gu5r:","customfield_23530":null,"summary":"Assets Import History Status is Misleading. 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