{"expand":"schema,names","startAt":0,"maxResults":50,"total":51785,"issues":[{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148459","self":"https://jira.atlassian.com/rest/api/2/issue/2148459","key":"JRASERVER-79428","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.0,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/2","iconUrl":"https://jira.atlassian.com/images/icons/priorities/high.svg","name":"High","id":"2"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["3.3.1","Level-A","WCAG2.2","accessibility","ax-a11y-1714","ax-at-user","ax-bug","ax-critical-priority","ax-customer-escalated","ax-eap-support","ax-esc-Dell","ax-qa"],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/103693","id":"103693","name":"10.0.0","archived":false,"released":true},{"self":"https://jira.atlassian.com/rest/api/2/version/116403","id":"116403","name":"11.3.6","archived":false,"released":true,"releaseDate":"2026-06-03"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12074","description":"A fix for this issue is required, and will be prioritised in the near future. This is because it’s more severe or pervasive than other issues.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Short Term Backlog","id":"12074","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/62490","id":"62490","name":"Accessibility"},{"self":"https://jira.atlassian.com/rest/api/2/component/43412","id":"43412","name":"Issue - Actions"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79428/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19332","value":"Accessibility","id":"19332","disabled":false},"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79428/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-04T04:11:26.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4owjj:","updated":"2026-06-10T13:47:19.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n[Error Message Issue|https://www.loom.com/share/2c22c56bb3a04626b6683ed490cd55cd]\r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n * Add \"aria-describedby\" attribute to the form field.\r\n * Reference \"id\" attribute value of the containner used to display the error message to \"aria-describedby\" attribute.\r\n * Set focus on the field with the error using JavaScript’s .focus() method as soon as the error occurs.\r\n * Ensure the validation error message is announced to screen reader users via an appropriate live region (e.g., aria-live=\"assertive\" or role=\"alert\").\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment\r\n\r\nMacBook Pro (16-inch, 2021)\r\nmacOS Tahoe 26.4\r\nOperations - Windows11\r\nChrome - 148.0.7778.179 (Official Build) (64-bit)\r\nSafari- Version 26.4\r\nJAWS- Version 2026\r\nNVDA- Version 2025.3.3\r\nVoiceOver - Version Latest","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4owef:","customfield_14734":"1|i4owkn:","customfield_10651":null,"customfield_14731":"1|i4nq1g:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4owkf:","customfield_12830":null,"customfield_10401":null,"summary":"Issue View | Workflow: Error messages difficult to locate","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":12,"total":12,"histories":[{"id":"14398352","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T04:19:04.351+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nna\r\nh3. Steps to Reproduce\r\n\r\nna\r\nh3. Expected Results\r\n\r\nna\r\nh3. Actual Results\r\n\r\nna\r\nh3. Workaround\r\n\r\nna\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\n \r\nh3. Steps to Reproduce\r\n\r\n \r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\n \r\nh3. Expected Results\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment"}]},{"id":"14398354","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-04T04:30:02.278+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10"}]},{"id":"14398356","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T04:52:03.970+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\n \r\nh3. Steps to Reproduce\r\n\r\n \r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\n \r\nh3. Expected Results\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment","to":null,"toString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment"}]},{"id":"14398565","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T05:08:58.397+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment","to":null,"toString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n\r\n \r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment"}]},{"id":"14398589","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T05:16:42.331+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n\r\n \r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment","to":null,"toString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n * Add \"aria-describedby\" attribute to the form field.\r\n * Reference \"id\" attribute value of the containner used to display the error message to \"aria-describedby\" attribute.\r\n * Set focus on the field with the error using JavaScript’s .focus() method as soon as the error occurs.\r\n * Ensure the validation error message is announced to screen reader users via an appropriate live region (e.g., aria-live=\"assertive\" or role=\"alert\").\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment\r\n\r\nMacBook Pro (16-inch, 2021)\r\nmacOS Tahoe 26.4\r\nOperations - Windows11\r\nChrome - 148.0.7778.179 (Official Build) (64-bit)\r\nSafari- Version 26.4\r\nJAWS- Version 2026\r\nNVDA- Version 2025.3.3\r\nVoiceOver - Version Latest"}]},{"id":"14398603","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T05:20:10.128+0000","items":[{"field":"priority","fieldtype":"jira","from":"4","fromString":"Low","to":"2","toString":"High"}]},{"id":"14398614","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T05:22:05.385+0000","items":[{"field":"labels","fieldtype":"jira","from":null,"fromString":"","to":null,"toString":"3.3.1 Level-A WCAG2.2 accessibility ax-a11y-1714 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Dell ax-qa"}]},{"id":"14398615","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T05:22:23.383+0000","items":[{"field":"labels","fieldtype":"jira","from":null,"fromString":"3.3.1 Level-A WCAG2.2 accessibility ax-a11y-1714 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Dell ax-qa","to":null,"toString":"3.3.1 Level-A WCAG2.2 accessibility ax-a11y-1714 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Dell ax-high-priority ax-qa"}]},{"id":"14398621","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=deddb3877943","name":"deddb3877943","key":"JIRAUSER9882724","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9882724&avatarId=11033568","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9882724&avatarId=11033568","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9882724&avatarId=11033568","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9882724&avatarId=11033568"},"displayName":"Chirag Goyal","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-06-04T06:11:43.288+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n \r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n * Add \"aria-describedby\" attribute to the form field.\r\n * Reference \"id\" attribute value of the containner used to display the error message to \"aria-describedby\" attribute.\r\n * Set focus on the field with the error using JavaScript’s .focus() method as soon as the error occurs.\r\n * Ensure the validation error message is announced to screen reader users via an appropriate live region (e.g., aria-live=\"assertive\" or role=\"alert\").\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment\r\n\r\nMacBook Pro (16-inch, 2021)\r\nmacOS Tahoe 26.4\r\nOperations - Windows11\r\nChrome - 148.0.7778.179 (Official Build) (64-bit)\r\nSafari- Version 26.4\r\nJAWS- Version 2026\r\nNVDA- Version 2025.3.3\r\nVoiceOver - Version Latest","to":null,"toString":"h3. Issue Summary\r\n\r\nThe error message is not conveyed to screen reader users.\r\nh3. Steps to Reproduce\r\n # Open the Jira DC homepage.\r\n # In the Site navigation section, locate the \"Issues\" control, expand it, and open any issue.\r\n # Navigate to the To Do menu button and select In Development.\r\n # Complete all required fields except E2E Required.\r\n # Using a screen reader, navigate to and activate the \"In Development\" button.\r\n # Observe that an error message is displayed below the E2E Required field, but it is not conveyed to screen reader users.\r\n\r\nh3. Screen Recording\r\n\r\n[Error Message Issue|https://www.loom.com/share/2c22c56bb3a04626b6683ed490cd55cd]\r\nh3. Actual Results\r\n\r\nWhen users attempt to transition an issue to the In Development state without completing the required \"E2E Required\" field, a validation error message, \"This field is required\" is displayed visually below the field. However, the error message is not announced to screen reader users and is therefore not conveyed to them. As a result, screen reader users may be unaware that an error has occurred and may not know which field requires attention.\r\nh3. Expected Results\r\n\r\nWhen validation fails, focus should move to the field containing the error, and the screen reader should announce the associated error message.\r\n\r\nApply the following changes:\r\n * Add \"aria-describedby\" attribute to the form field.\r\n * Reference \"id\" attribute value of the containner used to display the error message to \"aria-describedby\" attribute.\r\n * Set focus on the field with the error using JavaScript’s .focus() method as soon as the error occurs.\r\n * Ensure the validation error message is announced to screen reader users via an appropriate live region (e.g., aria-live=\"assertive\" or role=\"alert\").\r\n\r\n \r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available\r\nh3. Environment\r\n\r\nMacBook Pro (16-inch, 2021)\r\nmacOS Tahoe 26.4\r\nOperations - Windows11\r\nChrome - 148.0.7778.179 (Official Build) (64-bit)\r\nSafari- Version 26.4\r\nJAWS- Version 2026\r\nNVDA- Version 2025.3.3\r\nVoiceOver - Version Latest"}]},{"id":"14407327","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-06-08T10:03:29.744+0000","items":[{"field":"labels","fieldtype":"jira","from":null,"fromString":"3.3.1 Level-A WCAG2.2 accessibility ax-a11y-1714 ax-at-user ax-bug ax-customer-escalated ax-eap-support ax-esc-Dell ax-high-priority ax-qa","to":null,"toString":"3.3.1 Level-A WCAG2.2 accessibility ax-a11y-1714 ax-at-user ax-bug ax-critical-priority ax-customer-escalated ax-eap-support ax-esc-Dell ax-qa"}]},{"id":"14407332","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-06-08T10:12:41.281+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12074","toString":"Short Term Backlog"}]},{"id":"14411357","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-06-10T13:46:18.236+0000","items":[{"field":"Component","fieldtype":"jira","from":"62491","fromString":"Accessibility","to":null,"toString":null},{"field":"Component","fieldtype":"jira","from":null,"fromString":null,"to":"43412","toString":"Issue - 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Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\n\r\n \r\n{code:java}\r\n2026-04-28 15:46:01,905+0200 localq-reader-17 ERROR      [com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpReader] [LOCALQ] [VIA-COPY] Abandoning sending: LocalQCacheOp{cacheName='com.atlassian.jira.cluster.dbr.DBRMessage', action=PUT, key=DBR, value == null ? false, replicatePutsViaCopy=true, creationTimeInMillis=1777383961901} from cache replication queue: [queueId=queue_Nodetrp17a_5_f30912d63a456b6807dcb5dc6337b9be_put, queuePath=/local/home/twm5vk/home/localq/queue_Nodetrp17a_5_f30912d63a456b6807dcb5dc6337b9be_put], failuresCount: 1/1. Removing from queue. Error: java.rmi.UnmarshalException: Transport return code invalid\r\ncom.atlassian.jira.cluster.distribution.localq.LocalQCacheOpSender$UnrecoverableFailure: java.rmi.UnmarshalException: Transport return code invalid\r\n\tat com.atlassian.jira.cluster.distribution.localq.rmi.LocalQCacheOpRMISender.send(LocalQCacheOpRMISender.java:90)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpReader.run(LocalQCacheOpReader.java:109)\r\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n\tat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.rmi.UnmarshalException: Transport return code invalid\r\n\tat java.rmi/sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:247)\r\n{code}\r\n \r\nh3. Workaround\r\n\r\n- Currently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n- use fall back NodeDefaultIndexer","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4p9lr:","customfield_14734":"1|i4p9rz:","customfield_10651":null,"customfield_14731":"1|i4o38s:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4p9rr:","customfield_12830":null,"customfield_10401":null,"summary":"cluster cache replication fails because the serial-blocklist library (v3.0.5) blocks deserialization of java.rmi.* on jira 11.3.3","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14411190","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed2f9d56d345","name":"ed2f9d56d345","key":"JIRAUSER5814225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5814225&avatarId=6826481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5814225&avatarId=6826481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5814225&avatarId=6826481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5814225&avatarId=6826481"},"displayName":"Szymon Rękawek","active":true,"timeZone":"UTC"},"created":"2026-06-10T10:29:09.479+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n\r\n # Check the application logs on the receiving node\r\n\r\n #  \r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN      [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n ","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\n \r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n "}]},{"id":"14411191","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed2f9d56d345","name":"ed2f9d56d345","key":"JIRAUSER5814225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5814225&avatarId=6826481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5814225&avatarId=6826481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5814225&avatarId=6826481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5814225&avatarId=6826481"},"displayName":"Szymon Rękawek","active":true,"timeZone":"UTC"},"created":"2026-06-10T10:29:19.922+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\n \r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n ","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n "}]},{"id":"14411301","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-10T10:30:01.560+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14411192","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed2f9d56d345","name":"ed2f9d56d345","key":"JIRAUSER5814225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5814225&avatarId=6826481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5814225&avatarId=6826481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5814225&avatarId=6826481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5814225&avatarId=6826481"},"displayName":"Szymon Rękawek","active":true,"timeZone":"UTC"},"created":"2026-06-10T10:32:25.464+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n \r\n\r\n \r\n\r\n \r\n\r\n ","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available."}]},{"id":"14411193","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ed2f9d56d345","name":"ed2f9d56d345","key":"JIRAUSER5814225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5814225&avatarId=6826481","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5814225&avatarId=6826481","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5814225&avatarId=6826481","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5814225&avatarId=6826481"},"displayName":"Szymon Rękawek","active":true,"timeZone":"UTC"},"created":"2026-06-10T10:38:37.653+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.18 to 11.3.3, cluster cache replication fails because the {{serial-blocklist}} library (v3.0.5) blocks deserialization of {{java.rmi.*}} classes used by the caching layer.\r\nh3. Steps to Reproduce\r\n # Set up a multi-node Jira Data Center cluster (2+ nodes)\r\n # Upgrade Jira from 10.3.x to 11.3.3\r\n # Perform any action that triggers cache replication between nodes (e.g., modifying a notification scheme or any operation that causes a cache PUT/REMOVE across the cluster)\r\n # Check the application logs on the receiving node\r\n\r\nh3. Expected Results\r\n\r\nCache operations are replicated successfully between cluster nodes without errors.\r\nh3. Actual Results\r\n\r\nThe below exception is thrown in the {{atlassian-jira.log}} file:\r\n \r\n {{2026-06-02 08:49:23,062+0200 localq-reader-19 WARN [com.atlassian.security.serialblocklist.BlocklistFilteringFunction] Deserialize or execute step prevented for class: java.rmi.NoSuchObjectException }}\r\nCache entries are not replicated across cluster nodes. The fallback {{NodeDefaultIndexer}} thread compensates for data consistency, but the primary cache replication mechanism is broken.\r\n\r\n \r\n{code:java}\r\n2026-04-28 15:46:01,905+0200 localq-reader-17 ERROR      [com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpReader] [LOCALQ] [VIA-COPY] Abandoning sending: LocalQCacheOp{cacheName='com.atlassian.jira.cluster.dbr.DBRMessage', action=PUT, key=DBR, value == null ? false, replicatePutsViaCopy=true, creationTimeInMillis=1777383961901} from cache replication queue: [queueId=queue_Nodetrp17a_5_f30912d63a456b6807dcb5dc6337b9be_put, queuePath=/local/home/twm5vk/home/localq/queue_Nodetrp17a_5_f30912d63a456b6807dcb5dc6337b9be_put], failuresCount: 1/1. Removing from queue. Error: java.rmi.UnmarshalException: Transport return code invalid\r\ncom.atlassian.jira.cluster.distribution.localq.LocalQCacheOpSender$UnrecoverableFailure: java.rmi.UnmarshalException: Transport return code invalid\r\n\tat com.atlassian.jira.cluster.distribution.localq.rmi.LocalQCacheOpRMISender.send(LocalQCacheOpRMISender.java:90)\r\n\tat com.atlassian.jira.cluster.distribution.localq.LocalQCacheOpReader.run(LocalQCacheOpReader.java:109)\r\n\tat java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n\tat java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.rmi.UnmarshalException: Transport return code invalid\r\n\tat java.rmi/sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:247)\r\n{code}\r\n \r\nh3. Workaround\r\n\r\n- Currently there is no known workaround for this behavior. The {{additional.blocklist.file}} system property can only add entries to the blocklist and cannot remove the overly broad {{(?:java|sun)\\.rmi\\..*}} regex pattern. A fix in the {{serial-blocklist}} library or product dependency is required. A workaround will be added here when available.\r\n\r\n- use fall back NodeDefaultIndexer"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2150654","self":"https://jira.atlassian.com/rest/api/2/issue/2150654","key":"JRASERVER-79425","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":11.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115510","id":"115510","name":"11.3.3","archived":false,"released":true,"releaseDate":"2026-03-05"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/10030","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Needs Triage","id":"10030","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/23790","id":"23790","name":"User Management - LDAP 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Issue Summary\r\n\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname) to outside.\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\n\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\nh3. Actual Results\r\n\r\nThe server URL(or hostname) of user directory exposed by below error message.\r\n{noformat}\r\ncom.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4p9dr:","customfield_14734":"1|i4p9jz:","customfield_10651":null,"customfield_14731":"1|i4o30s:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4p9jr:","customfield_12830":null,"customfield_10401":null,"summary":"The server URL(or hostname) of user directory may be exposed when crowd(LDAP) is down","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":4,"total":4,"histories":[{"id":"14410839","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rli%40atlassian.com","name":"rli@atlassian.com","key":"JIRAUSER4544092","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4544092&avatarId=7749788","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4544092&avatarId=7749788","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4544092&avatarId=7749788","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4544092&avatarId=7749788"},"displayName":"Rick Li","active":true,"timeZone":"UTC"},"created":"2026-06-10T05:22:00.997+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down.\r\nIt is a risk to expose internal setting to outside.\r\n\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\n\r\nh3. Actual Results\r\nThe server URL(or hostname) of user directory exposed as below mesage:\r\n{noformat}\r\n.\"com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\"\r\n{noformat}\r\n\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname)  to outside.\r\n\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\n\r\nh3. Actual Results\r\nThe server URL(or hostname) of user directory exposed as below mesage:\r\n{noformat}\r\n.\"com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\"\r\n{noformat}\r\n\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14410840","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rli%40atlassian.com","name":"rli@atlassian.com","key":"JIRAUSER4544092","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4544092&avatarId=7749788","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4544092&avatarId=7749788","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4544092&avatarId=7749788","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4544092&avatarId=7749788"},"displayName":"Rick Li","active":true,"timeZone":"UTC"},"created":"2026-06-10T05:22:34.027+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname)  to outside.\r\n\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\n\r\nh3. Actual Results\r\nThe server URL(or hostname) of user directory exposed as below mesage:\r\n{noformat}\r\n.\"com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\"\r\n{noformat}\r\n\r\nh3. Workaround\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname) to outside.\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\n\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\nh3. Actual Results\r\n\r\nThe server URL(or hostname) of user directory exposed by below error message.\r\n{noformat}\r\n.\"com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\"\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14410841","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=rli%40atlassian.com","name":"rli@atlassian.com","key":"JIRAUSER4544092","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4544092&avatarId=7749788","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4544092&avatarId=7749788","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4544092&avatarId=7749788","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4544092&avatarId=7749788"},"displayName":"Rick Li","active":true,"timeZone":"UTC"},"created":"2026-06-10T05:23:45.154+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname) to outside.\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\n\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\nh3. Actual Results\r\n\r\nThe server URL(or hostname) of user directory exposed by below error message.\r\n{noformat}\r\n.\"com.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\"\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe server URL(or hostname) of user directory may be exposed when Crowd is down(or having connection problem).\r\nIt is a risk to expose the internal setting of LDAP's URL(or hostname) to outside.\r\nh3. Steps to Reproduce\r\n # Having a Jira environment, connecting to Crowd as user directory\r\n # Stop Crowd\r\n # Login with a Crowd user from Jira login form\r\n\r\nh3. Expected Results\r\n\r\nShowing the message of \"Incorrect username or password\", since Crowd is not able to provide authentication.\r\nh3. Actual Results\r\n\r\nThe server URL(or hostname) of user directory exposed by below error message.\r\n{noformat}\r\ncom.atlassian.crowd.exception.runtime.OperationFailedException: The following URL does not specify a valid Crowd User Management REST service: http://abc.abc.com/crowd/rest/usermanagement/1/authentication?username=abc\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14410946","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-10T05:30:01.407+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148752","self":"https://jira.atlassian.com/rest/api/2/issue/2148752","key":"JRASERVER-79424","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":11.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115517","id":"115517","name":"11.3.5","archived":false,"released":true,"releaseDate":"2026-05-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/10030","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Needs Triage","id":"10030","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/36920","id":"36920","name":"Troubleshooting and Support Tools (ATST)","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79424/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79424/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-08T17:14:48.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oyo7:","updated":"2026-06-10T04:04:54.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing hostnames in the *application.xml* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Add links in the [Application Navigator|https://confluence.atlassian.com/adminjiraserver/creating-links-in-the-application-navigator-938847008.html]\r\n # Generate a Support Zip with *Redact data* enabled.\r\n # Review *application.xml*\r\n\r\nh3. Expected Results\r\n\r\nAll hostnames should be redacted in the *application.xml* file.\r\nh3. Actual Results\r\n\r\nHostnames are not redacted under *com.atlassian.plugins.custom_apps.customAppsAsJSON* and *ATL_PROXY_NAME* sections of {*}application.xml{*}:\r\n{code:java}\r\n<com.atlassian.plugins.custom_apps.customAppsAsJSON>\r\n      [{&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;4&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;2&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;3&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]}]\r\n\r\n</com.atlassian.plugins.custom_apps.customAppsAsJSON>{code}\r\nFor [Helm Chart|https://atlassian.github.io/data-center-helm-charts/] deployments of Jira Data Center with a reverse proxy, the hostname is not redacted:\r\n{code:java}\r\n<ATL_PROXY_NAME>\r\n\r\nserver-123456.test.abc-fg.net\r\n\r\n</ATL_PROXY_NAME> {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oyj3:","customfield_14734":"1|i4oypb:","customfield_10651":null,"customfield_14731":"1|i4ns64:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oyp3:","customfield_12830":null,"customfield_10401":null,"summary":"ATST data redaction missing hostnames in application.xml","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":3,"total":3,"histories":[{"id":"14407897","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-06-08T17:17:59.022+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing hostnames in the *application.xml* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Add links in the [Application Navigator|https://confluence.atlassian.com/adminjiraserver/creating-links-in-the-application-navigator-938847008.html]\r\n # Generate a Support Zip with *Redact data* enabled.\r\n # Review *application.xml*\r\n\r\nh3. Expected Results\r\n\r\nAll hostnames should be redacted in the *application.xml* file.\r\nh3. Actual Results\r\n\r\nHostnames are not redacted under *com.atlassian.plugins.custom_apps.customAppsAsJSON* and *ATL_PROXY_NAME* sections of {*}application.xml{*}:\r\n{code:java}\r\n<com.atlassian.plugins.custom_apps.customAppsAsJSON>\r\n      [{&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;4&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;2&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;3&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]}]\r\n\r\n</com.atlassian.plugins.custom_apps.customAppsAsJSON>{code}\r\n{code:java}\r\n<ATL_PROXY_NAME>\r\n\r\nserver-123456.test.abc-fg.net\r\n\r\n</ATL_PROXY_NAME> {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing hostnames in the *application.xml* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Add links in the [Application Navigator|https://confluence.atlassian.com/adminjiraserver/creating-links-in-the-application-navigator-938847008.html]\r\n # Generate a Support Zip with *Redact data* enabled.\r\n # Review *application.xml*\r\n\r\nh3. Expected Results\r\n\r\nAll hostnames should be redacted in the *application.xml* file.\r\nh3. Actual Results\r\n\r\nHostnames are not redacted under *com.atlassian.plugins.custom_apps.customAppsAsJSON* and *ATL_PROXY_NAME* sections of {*}application.xml{*}:\r\n{code:java}\r\n<com.atlassian.plugins.custom_apps.customAppsAsJSON>\r\n      [{&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;4&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-internal.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;2&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test-jira.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]},\r\n      {&amp;quot;applicationType&amp;quot;:&amp;quot;jira&amp;quot;,&amp;quot;hide&amp;quot;:false,&amp;quot;displayName&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;editable&amp;quot;:true,&amp;quot;self&amp;quot;:false,&amp;quot;id&amp;quot;:&amp;quot;3&amp;quot;,&amp;quot;url&amp;quot;:&amp;quot;https://test.com&amp;quot;,&amp;quot;allowedGroups&amp;quot;:[]}]\r\n\r\n</com.atlassian.plugins.custom_apps.customAppsAsJSON>{code}\r\nFor [Helm Chart|https://atlassian.github.io/data-center-helm-charts/] deployments of Jira Data Center with a reverse proxy, the hostname is not redacted:\r\n{code:java}\r\n<ATL_PROXY_NAME>\r\n\r\nserver-123456.test.abc-fg.net\r\n\r\n</ATL_PROXY_NAME> {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14407774","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-08T17:30:02.966+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14410632","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-10T04:04:54.950+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148751","self":"https://jira.atlassian.com/rest/api/2/issue/2148751","key":"JRASERVER-79423","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":11.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115517","id":"115517","name":"11.3.5","archived":false,"released":true,"releaseDate":"2026-05-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/10030","description":"This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Needs Triage","id":"10030","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/36920","id":"36920","name":"Troubleshooting and Support Tools (ATST)","description":"Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79423/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79423/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-08T16:39:17.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oynz:","updated":"2026-06-10T04:04:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Generate a Support Zip with *Redact data* enabled.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oyiv:","customfield_14734":"1|i4oyp3:","customfield_10651":null,"customfield_14731":"1|i4ns5w:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oyov:","customfield_12830":null,"customfield_10401":null,"summary":"ATST data redaction missing usernames in outgoing mail log","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":6,"total":6,"histories":[{"id":"14407867","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-06-08T16:40:46.740+0000","items":[{"field":"Component","fieldtype":"jira","from":"47392","fromString":"Data Center","to":null,"toString":null},{"field":"Component","fieldtype":"jira","from":null,"fromString":null,"to":"36920","toString":"Troubleshooting and Support Tools (ATST)"},{"field":"Key","fieldtype":"jira","from":null,"fromString":"JSWSERVER-26829","to":null,"toString":"JRASERVER-79423"},{"field":"Version","fieldtype":"jira","from":"116504","fromString":"11.3.7","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":"115516","fromString":"11.3.5","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"115517","toString":"11.3.5"},{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"116505","toString":"11.3.7"},{"field":"project","fieldtype":"jira","from":"12200","fromString":"Jira Software Data Center","to":"10240","toString":"Jira Data Center"}]},{"id":"14407868","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-06-08T16:41:45.818+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe ATST plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nWe have discovered there are some instances where this feature misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14407869","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-06-08T16:42:21.647+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14407898","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-06-08T17:18:12.602+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThe [ATST|https://marketplace.atlassian.com/apps/1217696/troubleshooting-and-support-for-jira] plugin has a new feature that allows Support Zips to redact sensitive data within the log files.\r\nThere are instances where it misses anonymizing usernames in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Steps to Reproduce\r\n # Install ATST 3.13.1\r\n # Configure outgoing mail [notifications|https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html].\r\n # Make a change on an issue to send a notification.\r\n # Generate a Support Zip with *Redact data* enabled.\r\n # Review *atlassian-jira-outgoing-mail.log* file.\r\n\r\nh3. Expected Results\r\n\r\nAll usernames should be redacted in the *atlassian-jira-outgoing-mail.log* file.\r\nh3. Actual Results\r\n\r\nUsernames under the *reporter* and *remoteUser* fields in the *atlassian-jira-outgoing-mail.log* file are not redacted:\r\n{code:java}\r\n2026-05-29 20:22:00,065+0000 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@5d81a354[issue=com.atlassian.jira.issue.IssueImpl@3136e525[id=10200,summary=Testing,key=redacted-IGTTN-24,created=2026-05-29 19:48:42.675,updated=2026-05-29 20:21:15.897,assignee=redacted-4n9b(admin),reporter=admin(admin)],remoteUser=admin(admin),notificationType=Current_Assignee,eventTypeId=6,templateId=6] INFO anonymous    Mail Queue Service [c.a.j.plugin.userformat.DefaultUserFormats] Mapping user format type 'profileLinkExternal' to the default format in module with key 'jira.user.format:profile-link-external-user-format' {code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14407899","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-08T17:30:02.969+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14410633","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-10T04:04:57.873+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148705","self":"https://jira.atlassian.com/rest/api/2/issue/2148705","key":"JRASERVER-79422","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":null,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/115197","id":"115197","description":"","name":"10.3.16","archived":false,"released":true,"releaseDate":"2025-12-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/116503","id":"116503","name":"10.3.22","archived":false,"released":true,"releaseDate":"2026-07-07"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/11310","id":"11310","name":"Issue - Attachments","description":"Attachment of files to issues"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=556084c56f12","name":"556084c56f12","key":"JIRAUSER4666407","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4666407&avatarId=6020894","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4666407&avatarId=6020894","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4666407&avatarId=6020894","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4666407&avatarId=6020894"},"displayName":"Rinish","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=556084c56f12","name":"556084c56f12","key":"JIRAUSER4666407","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4666407&avatarId=6020894","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4666407&avatarId=6020894","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4666407&avatarId=6020894","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4666407&avatarId=6020894"},"displayName":"Rinish","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79422/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79422/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-08T13:04:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oykn:","updated":"2026-06-09T09:26:41.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen users try to upload an attachment that's too large, the error message does not display the actual size limit set by the administrator. Instead, the error message shows the limit as empty or blank.\r\n{code:java}\r\nFile \"charlie.zip\" was not uploaded\r\nFile exceeds maximum size limit set by the administrator ().{code}\r\nh3. Steps to Reproduce\r\n # Login to Jira\r\n # Try to upload attachment which exceeds the configured limit (⚙ > System > Attachments > Attachment size)\r\n # An error message will be displayed, as expected but it lacks information around allowed limit\r\n -- File exceeds maximum size limit set by the administrator ()\r\n --  \r\n\r\nh3. Expected Results\r\n\r\nThe error message displayed should be informative with details of allowed size limit. For e.g.\r\n - File exceeds maximum size limit set by the administrator (10.00 MB)\r\n - !image-2026-06-08-18-32-53-953.png|thumbnail!\r\n\r\nh3. Actual Results\r\n\r\nThe error message shows the limit as empty or blank\r\n - File exceeds maximum size limit set by the administrator ()\r\n -  !image-2026-06-08-18-33-49-565.png|thumbnail!  \r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. 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Busarello","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=0313ddcbfff5","name":"0313ddcbfff5","key":"JIRAUSER6833289","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6833289&avatarId=7901676","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6833289&avatarId=7901676","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6833289&avatarId=7901676","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6833289&avatarId=7901676"},"displayName":"Gustavo Busarello","active":true,"timeZone":"America/Sao_Paulo"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79420/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79420/watchers","watchCount":6,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-05T19:18:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oxxj:","updated":"2026-06-09T13:11:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nAfter upgrading to Jira Data Center 10.4 or later (including 11.3 LTS), admins may encounter this error: \r\n{code:java}\r\ncom.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_XXXXX]\r\n{code}\r\nThis is caused by the Search API abstraction layer introduced in Jira 10.4 to accommodate OpenSearch. Atlassian Support believes this is caused by custom fields not being properly registered into the field schema cache.\r\nh3. Steps to Reproduce\r\n\r\nCurrently, the only known steps to reproduce involve using Adaptavist's [ScriptRunner for Jira|https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=datacenter] (a third-party Marketplace app). Thanks to the Adaptavist team for helping document this defect.\r\n # Install Jira DC and a compatible ScriptRunner for Jira release.\r\n # Create a Scripted Field ({{{}com.onresolve.jira.groovy.groovyrunner:scripted-field{}}})\r\n # Perform a full reindex ({_}Reindex A{_}).\r\n # Disable and re-enable ScriptRunner from ⚙️ (gear icon) > *Manage apps* > {*}Manage apps{*}.\r\n # Perform another full reindex ({_}Reindex B{_}).\r\n # Attempt to transition an issue.\r\n\r\nh3. Expected Results\r\n\r\nBoth _Reindex A_ and _Reindex B_ succeed. Issue operations are unaffected.\r\nh3. Actual Results\r\nh4. Symptom 1\r\n\r\nOnly _Reindex A_ succeeds. _Reindex B_ fails with this error on most issues:\r\n{code:java}\r\n2026-04-22 21:00:00,000+0000 IssueIndexer:thread-1 WARN      [c.a.jira.index.AccumulatingResultBuilder] com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10000]\r\njava.lang.RuntimeException: com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10000]\r\n\tat com.atlassian.jira.index.DefaultIndex$Failure.<init>(DefaultIndex.java:100)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$EntityOperation.lambda$perform$6(DefaultIssueIndexer.java:979)\r\n\tat java.base/java.util.HashMap.forEach(HashMap.java:1429)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$EntityOperation.perform(DefaultIssueIndexer.java:979)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$processInnerBatch$6(DefaultIssueIndexer.java:385)\r\n\tat com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:7)\r\n\tat com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:5)\r\n\tat com.atlassian.jira.index.MultiThreadedIndexingStrategy$1.call(MultiThreadedIndexingStrategy.java:47)\r\n\t[...]\r\nCaused by: com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10600]\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.lambda$validate$0(SchemaValidatedFieldValueCollector.java:38)\r\n\tat java.base/java.util.Optional.orElseThrow(Optional.java:403)\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.validate(SchemaValidatedFieldValueCollector.java:38)\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.add(SchemaValidatedFieldValueCollector.java:31)\r\n\tat com.atlassian.jira.search.field.FieldValueCollector.add(FieldValueCollector.java:19)\r\n\tat com.atlassian.jira.search.issue.index.indexers.impl.SortableTextCustomFieldIndexer.indexFieldsWithVisibility(SortableTextCustomFieldIndexer.java:83)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexerWithStats.indexFieldsWithVisibility(FieldIndexerWithStats.java:69)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor.indexIssue(FieldIndexersIssueIndexExtractor.java:152)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor.lambda$indexEntities$1(FieldIndexersIssueIndexExtractor.java:117)\r\n\tat java.base/java.util.HashMap.forEach(HashMap.java:1429)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor.indexEntities(FieldIndexersIssueIndexExtractor.java:111)\r\n\t[...]\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor$$SpringCGLIB$$0.indexEntities(<generated>)\r\n\tat com.atlassian.jira.search.issue.index.DefaultEntityFieldValuesFactory.createFieldValues(DefaultEntityFieldValuesFactory.java:59)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.createDocuments(DefaultIssueDocumentFactory.java:44)\r\n\t[...]\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy.get(DefaultIssueIndexer.java:1525)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$IssuesOperation.createDocuments(DefaultIssueIndexer.java:1118)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$EntityOperation.perform(DefaultIssueIndexer.java:968)\r\n\t[...]\r\n{code}\r\nh4. Symptom 2\r\n\r\nBasic issue operations fail. For example, when attempting to transition an issue with an unmodified, built-in workflow:\r\n{code:java}\r\n2026-04-22 21:00:00,000+0000 http-nio-8080-exec-1 WARN charlie 1x1x1 abcdefg 0.0.0.0 /secure/WorkflowUIDispatcher.jspa [c.a.jira.index.AccumulatingResultBuilder] com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10000]\r\njava.lang.RuntimeException: com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10000]\r\n\tat com.atlassian.jira.index.DefaultIndex$Failure.<init>(DefaultIndex.java:100)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$EntityOperation.perform(DefaultIssueIndexer.java:959)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$perform$8(DefaultIssueIndexer.java:637)\r\n\tat com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:7)\r\n\tat com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:5)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$perform$9(DefaultIssueIndexer.java:635)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:44)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:57)\r\n\tat com.atlassian.jira.issue.util.IssueObjectIssuesIterable.foreach(IssueObjectIssuesIterable.java:23)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.perform(DefaultIssueIndexer.java:603)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer.reindexIssues(DefaultIssueIndexer.java:427)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.lambda$reIndexIssues$5(IndexManagerBase.java:683)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.executeWithIndexLock(IndexManagerBase.java:907)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.reIndexIssues(IndexManagerBase.java:683)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.reIndexIssues(IndexManagerBase.java:661)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.reIndexIssues(IndexManagerBase.java:645)\r\n\tat com.atlassian.jira.issue.index.IndexManagerBase.release(IndexManagerBase.java:634)\r\n\tat com.atlassian.jira.issue.index.IssueIndexManager$$FastClassByCGLIB$$d589b090.invoke(<generated>)\r\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:231)\r\n\tat com.atlassian.jira.config.component.AbstractDelegatedMethodInterceptor.intercept(AbstractDelegatedMethodInterceptor.java:48)\r\n\tat com.atlassian.jira.issue.index.JiraIndexManager$$EnhancerByCGLIB$$2a294776.release(<generated>)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.enableIndexingForThisThread(OSWorkflowManager.java:945)\r\n\tat com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:822)\r\n\tat com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:541)\r\n\tat com.atlassian.jira.web.action.workflow.SimpleWorkflowAction.doExecute(SimpleWorkflowAction.java:33)\r\n\t[...]\r\nCaused by: com.atlassian.jira.search.exception.InvalidDocumentFieldException: Document contains invalid fields [customfield_10000]\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.lambda$validate$0(SchemaValidatedFieldValueCollector.java:38)\r\n\tat java.base/java.util.Optional.orElseThrow(Optional.java:403)\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.validate(SchemaValidatedFieldValueCollector.java:38)\r\n\tat com.atlassian.jira.search.field.SchemaValidatedFieldValueCollector.add(SchemaValidatedFieldValueCollector.java:31)\r\n\tat com.atlassian.jira.search.field.FieldValueCollector.add(FieldValueCollector.java:19)\r\n\tat com.atlassian.jira.search.issue.index.indexers.impl.SortableTextCustomFieldIndexer.indexFieldsWithVisibility(SortableTextCustomFieldIndexer.java:83)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexerWithStats.indexFieldsWithVisibility(FieldIndexerWithStats.java:69)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor.indexIssue(FieldIndexersIssueIndexExtractor.java:152)\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor.lambda$indexEntities$1(FieldIndexersIssueIndexExtractor.java:117)\r\n\t[...]\r\n\tat com.atlassian.jira.search.issue.index.indexers.FieldIndexersIssueIndexExtractor$$SpringCGLIB$$0.indexEntities(<generated>)\r\n\tat com.atlassian.jira.search.issue.index.DefaultEntityFieldValuesFactory.createFieldValues(DefaultEntityFieldValuesFactory.java:59)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.createDocuments(DefaultIssueDocumentFactory.java:44)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.createDocument(DefaultIssueDocumentFactory.java:35)\r\n\t[...]\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy.get(DefaultIssueIndexer.java:1497)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$IssuesOperation.createDocument(DefaultIssueIndexer.java:1113)\r\n\tat com.atlassian.jira.issue.index.DefaultIssueIndexer$EntityOperation.perform(DefaultIssueIndexer.java:946)\r\n\t[...]\r\n{code}\r\nh3. Workaround\r\n\r\nForcefully flush the field schema cache. This workaround will temporarily resolve the problem for all nodes, but it will not persist through restarts.\r\nh4. Approach A\r\n # Navigate to ⚙️ (gear icon) > *Issues* > *Custom fields* > _any custom field_ > *...* > {*}Edit details{*}.\r\n # Click *update* without making any changes.\r\n # Re-attempt your operation.\r\n\r\nh4. Approach B\r\n\r\nFlush the field schema cache via the ScriptRunner console:\r\n{code:groovy}\r\nimport com.atlassian.jira.component.ComponentAccessor\r\nimport com.atlassian.jira.search.index.IssuesIndexSchemaManager\r\n\r\ndef issuesIndexSchemaManager = ComponentAccessor.getComponent(IssuesIndexSchemaManager)\r\n\r\n/*\r\n * Force a reset of the IssuesIndexSchemaManager fieldsCache\r\n */\r\nissuesIndexSchemaManager.fieldsCache.reset()\r\n{code}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oxsf:","customfield_14734":"1|i4oxyn:","customfield_10651":null,"customfield_14731":"1|i4nrfg:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oxyf:","customfield_12830":null,"customfield_10401":null,"summary":"InvalidDocumentFieldException while reindexing or performing issue operations in Jira DC","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":7,"total":7,"histories":[{"id":"14401011","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-05T19:30:03.222+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.04"}]},{"id":"14406148","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-08T04:03:47.735+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]},{"id":"14407294","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-06-08T09:29:15.064+0000","items":[{"field":"priority","fieldtype":"jira","from":"1","fromString":"Highest","to":"4","toString":"Low"}]},{"id":"14409433","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik 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Issue Summary\r\nWhen Dark Theme is enabled in Jira Service Management Data Center, the Clone Issue progress dialog (CloneIssueProgress.jspa) and the project reindexing progress bar render using Light Theme colors. The progress bar background, dialog background, and text colors do not respect the selected Dark Theme, resulting in low contrast and inconsistent UI.\r\n\r\nh3. Steps to Reproduce\r\n* Enable Dark Theme for user profile.\r\n* Navigate to any issue and select Clone from the \"More\" menu drop-down.\r\n* Observe the Clone Issue progress dialog that appears\r\n* Alternatively, navigate to Project Settings> Re-index project and trigger project reindexing.\r\n\r\nObserve the reindexing progress bar\r\n\r\nh3. Expected Results\r\nThe Clone Issue progress dialog and reindexing progress bar should render with Dark Theme colors consistent with the rest of the application.\r\n\r\n\r\nh3. Actual Results\r\nThe progress dialog and reindexing progress bar render with Light Theme colors (white/light grey background, dark text) despite Dark Theme being enabled globally. This creates a jarring visual inconsistency and low contrast against the surrounding dark-themed UI.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. 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between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n * Set up an application tunnel between Jira DC and Confluence Cloud.\r\n\r\n * Create an application link between the two applications using the tunnel.\r\n\r\n * On a Confluence page, mention a Jira issue and publish the page.\r\n\r\n * Verify that a \"Mentioned In\" link appears on the Jira issue referencing the Confluence page.\r\n\r\n * Edit the Confluence page and remove the Jira issue mention, then publish.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ov87:","customfield_10651":null,"customfield_14734":"1|i4ovef:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4novg:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4ove7:","customfield_10653":null,"customfield_10401":null,"summary":"\"Mentioned In\" link in Jira, referencing the confluence page, is not removed when the referenced Jira issue is deleted from a Confluence page","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":4,"total":4,"histories":[{"id":"14393035","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2a58c9773847","name":"2a58c9773847","key":"JIRAUSER5679041","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5679041&avatarId=6675004","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5679041&avatarId=6675004","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5679041&avatarId=6675004","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5679041&avatarId=6675004"},"displayName":"Vijay Krishnan Subramanian","active":true,"timeZone":"America/Chicago"},"created":"2026-06-02T22:54:49.461+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)","to":null,"toString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n # Set up Application tunnel between Jira DC and Confluence Cloud.\r\n\r\n # Set up application linking between both applications using the tunnel that was created.\r\n\r\n # Now, go to the confluence page and then reference a Jira ticket on that page.\r\n\r\n # Publish the page, and on the Jira ticket, a “Mentioned in” link gets created which references the confluence page where the Jira ticket is mentioned.\r\n\r\n # Now, go to the confluence page and remove the ticket from the page."}]},{"id":"14393036","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2a58c9773847","name":"2a58c9773847","key":"JIRAUSER5679041","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5679041&avatarId=6675004","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5679041&avatarId=6675004","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5679041&avatarId=6675004","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5679041&avatarId=6675004"},"displayName":"Vijay Krishnan Subramanian","active":true,"timeZone":"America/Chicago"},"created":"2026-06-02T23:00:31.311+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n # Set up Application tunnel between Jira DC and Confluence Cloud.\r\n\r\n # Set up application linking between both applications using the tunnel that was created.\r\n\r\n # Now, go to the confluence page and then reference a Jira ticket on that page.\r\n\r\n # Publish the page, and on the Jira ticket, a “Mentioned in” link gets created which references the confluence page where the Jira ticket is mentioned.\r\n\r\n # Now, go to the confluence page and remove the ticket from the page.","to":null,"toString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n # Set up an application tunnel between Jira DC and Confluence Cloud.\r\n\r\n # Create an application link between the two applications using the tunnel.\r\n\r\n # On a Confluence page, mention a Jira issue and publish the page.\r\n\r\n # Verify that a \"Mentioned In\" link appears on the Jira issue referencing the Confluence page.\r\n\r\n # Edit the Confluence page and remove the Jira issue mention, then publish."}]},{"id":"14393037","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=2a58c9773847","name":"2a58c9773847","key":"JIRAUSER5679041","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5679041&avatarId=6675004","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5679041&avatarId=6675004","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5679041&avatarId=6675004","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5679041&avatarId=6675004"},"displayName":"Vijay Krishnan Subramanian","active":true,"timeZone":"America/Chicago"},"created":"2026-06-02T23:00:44.689+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n # Set up an application tunnel between Jira DC and Confluence Cloud.\r\n\r\n # Create an application link between the two applications using the tunnel.\r\n\r\n # On a Confluence page, mention a Jira issue and publish the page.\r\n\r\n # Verify that a \"Mentioned In\" link appears on the Jira issue referencing the Confluence page.\r\n\r\n # Edit the Confluence page and remove the Jira issue mention, then publish.","to":null,"toString":"When an application link is configured between Jira Data Center and Confluence Cloud using Application Tunnel, mentioning a Jira issue on a Confluence page automatically creates a \"Mentioned In\" remote link on the Jira issue pointing to that Confluence page. However, when the Jira issue reference is subsequently removed from the Confluence page, the corresponding \"Mentioned In\" link on the Jira issue is not removed and continues to persist.\r\n\r\n*Expected behavior:* Removing a Jira issue mention from a Confluence page should automatically remove the associated \"Mentioned In\" remote link from the Jira issue.\r\n\r\n*Actual behavior:* The \"Mentioned In\" link remains on the Jira issue even after the reference is deleted from the Confluence page.\r\n\r\n*Environment:* Jira Data Center ↔ Confluence Cloud (connected via application link via Application tunnel)\r\nh3. How to Replicate\r\n * Set up an application tunnel between Jira DC and Confluence Cloud.\r\n\r\n * Create an application link between the two applications using the tunnel.\r\n\r\n * On a Confluence page, mention a Jira issue and publish the page.\r\n\r\n * Verify that a \"Mentioned In\" link appears on the Jira issue referencing the Confluence page.\r\n\r\n * Edit the Confluence page and remove the Jira issue mention, then publish."}]},{"id":"14399300","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-04T13:02:22.885+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148212","self":"https://jira.atlassian.com/rest/api/2/issue/2148212","key":"JRASERVER-79416","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":11.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115517","id":"115517","name":"11.3.5","archived":false,"released":true,"releaseDate":"2026-05-06"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/71804","id":"71804","name":"Custom Field Indexing","description":"Issues related only to custom fields indexing and searching; for other custom field topics (such as rendering) use the general ‘Custom Fields’ component"},{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4fddfa0e271a","name":"4fddfa0e271a","key":"JIRAUSER9951436","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9951436&avatarId=11106225","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9951436&avatarId=11106225","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9951436&avatarId=11106225","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9951436&avatarId=11106225"},"displayName":"Vishal Sharma","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4fddfa0e271a","name":"4fddfa0e271a","key":"JIRAUSER9951436","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9951436&avatarId=11106225","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9951436&avatarId=11106225","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9951436&avatarId=11106225","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9951436&avatarId=11106225"},"displayName":"Vishal Sharma","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79416/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79416/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-02T14:57:53.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ov2v:","updated":"2026-06-04T04:05:16.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"*Issue Summary*\r\nThe Time Since Chart gadget fails to load when configured with any custom Date Picker field on Jira DC 11.3.5. The {{DateHistogramLuceneAggregator}} throws {{IllegalStateException: unexpected docvalues type NONE}} because the Date Picker custom field indexer is not emitting DocValues required by the aggregation API. \r\n\r\n*Steps to Reproduce*\r\n # On Jira DC 11.3.5, create a custom field of type \"Date Picker\"\r\n # Create issues with date values in the field\r\n # Run a full re-index\r\n # Create a filter selecting issues with dates in that field\r\n # Add a Time Since Chart gadget to a dashboard configured with: the filter, the custom Date Picker field, Period: Monthly, Days Previous: 365, Cumulative Totals: Yes, Show Unresolved Trend: Never\r\n # Save and load the gadget\r\n # Gadget fails to load ( see the Screenshot attached ) \r\n\r\n*Expected Results*\r\n\r\nThe Time Since Chart gadget renders correctly, displaying a monthly histogram — consistently\r\n\r\n*Actual Results*\r\n\r\nGadget fails to load. Error in {{{}atlassian-jira.log{}}}:\r\n{code:java}\r\n2026-06-02 10:38:43,113+0000 http-nio-8080-exec-13 url: /jira/rest/gadget/1.0/timeSince/generate; user: admin ERROR admin 638x794x1 1kl6a1k 10.140.13.100,172.50.0.2 /rest/gadget/1.0/timeSince/generate [c.a.p.r.v2.exception.ThrowableExceptionMapper] Uncaught exception 9707dd9d-091d-489d-874b-8618cad21a93 thrown by REST service: unexpected docvalues type NONE for field 'customfield_10300' (expected one of [SORTED_NUMERIC, NUMERIC]). Re-index with correct docvalues type.\r\njava.lang.IllegalStateException: unexpected docvalues type NONE for field 'customfield_10300' (expected one of [SORTED_NUMERIC, NUMERIC]). Re-index with correct docvalues type.\r\n    at org.apache.lucene.index.DocValues.checkField(DocValues.java:340)\r\n    at org.apache.lucene.index.DocValues.getSortedNumeric(DocValues.java:412)\r\n    at com.atlassian.jira.search.lucene.aggregation.bucket.datehistogram.DateHistogramLuceneAggregator.loadDocValues(DateHistogramLuceneAggregator.java:45)\r\n    at com.atlassian.jira.search.lucene.aggregation.bucket.AbstractLuceneBucketAggregator.loadDocValues(AbstractLuceneBucketAggregator.java:46)\r\n    at com.atlassian.jira.search.lucene.aggregation.MultiAggregator.loadDocValues(MultiAggregator.java:38)\r\n    at com.atlassian.jira.search.lucene.aggregation.LuceneAggregationCollector.doSetNextReader(LuceneAggregationCollector.java:25)\r\n    at org.apache.lucene.search.SimpleCollector.getLeafCollector(SimpleCollector.java:33){code}\r\n \r\n\r\n*Workaround*\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ouxr:","customfield_14734":"1|i4ov3z:","customfield_10651":null,"customfield_14731":"1|i4nol0:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4ov3r:","customfield_12830":null,"customfield_10401":null,"summary":"Time Since Chart gadget fails on all custom Date Picker fields — DateHistogramLuceneAggregator throws IllegalStateException due to missing DocValues","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14392745","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4fddfa0e271a","name":"4fddfa0e271a","key":"JIRAUSER9951436","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9951436&avatarId=11106225","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9951436&avatarId=11106225","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9951436&avatarId=11106225","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9951436&avatarId=11106225"},"displayName":"Vishal Sharma","active":true,"timeZone":"UTC"},"created":"2026-06-02T14:59:28.958+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"*Issue Summary*\r\nThe Time Since Chart gadget fails to load when configured with any custom Date Picker field on Jira DC 11.3.5. The {{DateHistogramLuceneAggregator}} throws {{IllegalStateException: unexpected docvalues type NONE}} because the Date Picker custom field indexer is not emitting DocValues required by the aggregation API. \r\n\r\n*Steps to Reproduce*\r\n # On Jira DC 11.3.5, create a custom field of type \"Date Picker\"\r\n\r\n # Create issues with date values in the field\r\n\r\n # Run a full re-index\r\n\r\n # Create a filter selecting issues with dates in that field\r\n\r\n # Add a Time Since Chart gadget to a dashboard configured with: the filter, the custom Date Picker field, Period: Monthly, Days Previous: 365, Cumulative Totals: Yes, Show Unresolved Trend: Never\r\n\r\n # Save and load the gadget\r\n\r\n*Expected Results*\r\n\r\nThe Time Since Chart gadget renders correctly, displaying a monthly histogram — consistently\r\n\r\n*Actual Results*\r\n\r\nGadget fails to load. Error in {{{}atlassian-jira.log{}}}:\r\n{code:java}\r\n2026-06-02 10:45:13,998+0000 http-nio-8080-exec-21 url: /jira/rest/gadget/1.0/timeSince/generate; user: admin ERROR admin 645x997x3 1kl6a1k 10.140.13.46,172.50.0.2 /rest/gadget/1.0/timeSince/generate [c.a.p.r.v2.exception.ThrowableExceptionMapper] Uncaught exception c8a80475-074a-4122-a25d-adaf6feefd18 thrown by REST service: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\njava.lang.IllegalArgumentException: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.lambda$getFieldForAggregation$10(LuceneIndexManager.java:199)\r\n    at java.base/java.util.Optional.orElseThrow(Optional.java:403)\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.getFieldForAggregation(LuceneIndexManager.java:199) {code}\r\n \r\n\r\n*Workaround*\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available.","to":null,"toString":"*Issue Summary*\r\nThe Time Since Chart gadget fails to load when configured with any custom Date Picker field on Jira DC 11.3.5. The {{DateHistogramLuceneAggregator}} throws {{IllegalStateException: unexpected docvalues type NONE}} because the Date Picker custom field indexer is not emitting DocValues required by the aggregation API. \r\n\r\n*Steps to Reproduce*\r\n # On Jira DC 11.3.5, create a custom field of type \"Date Picker\"\r\n # Create issues with date values in the field\r\n # Run a full re-index\r\n # Create a filter selecting issues with dates in that field\r\n # Add a Time Since Chart gadget to a dashboard configured with: the filter, the custom Date Picker field, Period: Monthly, Days Previous: 365, Cumulative Totals: Yes, Show Unresolved Trend: Never\r\n # Save and load the gadget\r\n # Gadget fails to load ( see the Screenshot attached ) \r\n\r\n*Expected Results*\r\n\r\nThe Time Since Chart gadget renders correctly, displaying a monthly histogram — consistently\r\n\r\n*Actual Results*\r\n\r\nGadget fails to load. Error in {{{}atlassian-jira.log{}}}:\r\n{code:java}\r\n2026-06-02 10:45:13,998+0000 http-nio-8080-exec-21 url: /jira/rest/gadget/1.0/timeSince/generate; user: admin ERROR admin 645x997x3 1kl6a1k 10.140.13.46,172.50.0.2 /rest/gadget/1.0/timeSince/generate [c.a.p.r.v2.exception.ThrowableExceptionMapper] Uncaught exception c8a80475-074a-4122-a25d-adaf6feefd18 thrown by REST service: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\njava.lang.IllegalArgumentException: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.lambda$getFieldForAggregation$10(LuceneIndexManager.java:199)\r\n    at java.base/java.util.Optional.orElseThrow(Optional.java:403)\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.getFieldForAggregation(LuceneIndexManager.java:199) {code}\r\n \r\n\r\n*Workaround*\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available."}]},{"id":"14392847","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-02T15:30:04.947+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14392963","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4fddfa0e271a","name":"4fddfa0e271a","key":"JIRAUSER9951436","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9951436&avatarId=11106225","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9951436&avatarId=11106225","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9951436&avatarId=11106225","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9951436&avatarId=11106225"},"displayName":"Vishal Sharma","active":true,"timeZone":"UTC"},"created":"2026-06-02T15:30:42.505+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"*Issue Summary*\r\nThe Time Since Chart gadget fails to load when configured with any custom Date Picker field on Jira DC 11.3.5. The {{DateHistogramLuceneAggregator}} throws {{IllegalStateException: unexpected docvalues type NONE}} because the Date Picker custom field indexer is not emitting DocValues required by the aggregation API. \r\n\r\n*Steps to Reproduce*\r\n # On Jira DC 11.3.5, create a custom field of type \"Date Picker\"\r\n # Create issues with date values in the field\r\n # Run a full re-index\r\n # Create a filter selecting issues with dates in that field\r\n # Add a Time Since Chart gadget to a dashboard configured with: the filter, the custom Date Picker field, Period: Monthly, Days Previous: 365, Cumulative Totals: Yes, Show Unresolved Trend: Never\r\n # Save and load the gadget\r\n # Gadget fails to load ( see the Screenshot attached ) \r\n\r\n*Expected Results*\r\n\r\nThe Time Since Chart gadget renders correctly, displaying a monthly histogram — consistently\r\n\r\n*Actual Results*\r\n\r\nGadget fails to load. Error in {{{}atlassian-jira.log{}}}:\r\n{code:java}\r\n2026-06-02 10:45:13,998+0000 http-nio-8080-exec-21 url: /jira/rest/gadget/1.0/timeSince/generate; user: admin ERROR admin 645x997x3 1kl6a1k 10.140.13.46,172.50.0.2 /rest/gadget/1.0/timeSince/generate [c.a.p.r.v2.exception.ThrowableExceptionMapper] Uncaught exception c8a80475-074a-4122-a25d-adaf6feefd18 thrown by REST service: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\njava.lang.IllegalArgumentException: Can't aggregate on 'customfield_10300' because the field does not exist. Make sure this field is indexed with the new 'com.atlassian.jira.search.issue.index.indexers.FieldIndexer'\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.lambda$getFieldForAggregation$10(LuceneIndexManager.java:199)\r\n    at java.base/java.util.Optional.orElseThrow(Optional.java:403)\r\n    at com.atlassian.jira.search.lucene.LuceneIndexManager.getFieldForAggregation(LuceneIndexManager.java:199) {code}\r\n \r\n\r\n*Workaround*\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available.","to":null,"toString":"*Issue Summary*\r\nThe Time Since Chart gadget fails to load when configured with any custom Date Picker field on Jira DC 11.3.5. The {{DateHistogramLuceneAggregator}} throws {{IllegalStateException: unexpected docvalues type NONE}} because the Date Picker custom field indexer is not emitting DocValues required by the aggregation API. \r\n\r\n*Steps to Reproduce*\r\n # On Jira DC 11.3.5, create a custom field of type \"Date Picker\"\r\n # Create issues with date values in the field\r\n # Run a full re-index\r\n # Create a filter selecting issues with dates in that field\r\n # Add a Time Since Chart gadget to a dashboard configured with: the filter, the custom Date Picker field, Period: Monthly, Days Previous: 365, Cumulative Totals: Yes, Show Unresolved Trend: Never\r\n # Save and load the gadget\r\n # Gadget fails to load ( see the Screenshot attached ) \r\n\r\n*Expected Results*\r\n\r\nThe Time Since Chart gadget renders correctly, displaying a monthly histogram — consistently\r\n\r\n*Actual Results*\r\n\r\nGadget fails to load. Error in {{{}atlassian-jira.log{}}}:\r\n{code:java}\r\n2026-06-02 10:38:43,113+0000 http-nio-8080-exec-13 url: /jira/rest/gadget/1.0/timeSince/generate; user: admin ERROR admin 638x794x1 1kl6a1k 10.140.13.100,172.50.0.2 /rest/gadget/1.0/timeSince/generate [c.a.p.r.v2.exception.ThrowableExceptionMapper] Uncaught exception 9707dd9d-091d-489d-874b-8618cad21a93 thrown by REST service: unexpected docvalues type NONE for field 'customfield_10300' (expected one of [SORTED_NUMERIC, NUMERIC]). Re-index with correct docvalues type.\r\njava.lang.IllegalStateException: unexpected docvalues type NONE for field 'customfield_10300' (expected one of [SORTED_NUMERIC, NUMERIC]). Re-index with correct docvalues type.\r\n    at org.apache.lucene.index.DocValues.checkField(DocValues.java:340)\r\n    at org.apache.lucene.index.DocValues.getSortedNumeric(DocValues.java:412)\r\n    at com.atlassian.jira.search.lucene.aggregation.bucket.datehistogram.DateHistogramLuceneAggregator.loadDocValues(DateHistogramLuceneAggregator.java:45)\r\n    at com.atlassian.jira.search.lucene.aggregation.bucket.AbstractLuceneBucketAggregator.loadDocValues(AbstractLuceneBucketAggregator.java:46)\r\n    at com.atlassian.jira.search.lucene.aggregation.MultiAggregator.loadDocValues(MultiAggregator.java:38)\r\n    at com.atlassian.jira.search.lucene.aggregation.LuceneAggregationCollector.doSetNextReader(LuceneAggregationCollector.java:25)\r\n    at org.apache.lucene.search.SimpleCollector.getLeafCollector(SimpleCollector.java:33){code}\r\n \r\n\r\n*Workaround*\r\n\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available."}]},{"id":"14395726","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=21d451cf00e1","name":"21d451cf00e1","key":"JIRAUSER9949270","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9949270&avatarId=11104098","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9949270&avatarId=11104098","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9949270&avatarId=11104098","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9949270&avatarId=11104098"},"displayName":"Dominik Wojtasik","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-06-03T07:17:53.870+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14398460","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-04T04:05:16.281+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148145","self":"https://jira.atlassian.com/rest/api/2/issue/2148145","key":"JRASERVER-79415","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - Minor","id":"15832","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/4","iconUrl":"https://jira.atlassian.com/images/icons/priorities/low.svg","name":"Low","id":"4"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115197","id":"115197","description":"","name":"10.3.16","archived":false,"released":true,"releaseDate":"2025-12-08"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/12072","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Impact","id":"12072","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43416","id":"43416","name":"Dashboard & Gadgets"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6d163fed0910","name":"6d163fed0910","key":"JIRAUSER10062155","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10062155&avatarId=11228198","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10062155&avatarId=11228198","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10062155&avatarId=11228198","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10062155&avatarId=11228198"},"displayName":"Subodh 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Singh","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79415/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79415/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-01T15:53:41.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ou9j:","updated":"2026-06-04T04:05:18.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nThe \"Filter Results\" dashboard gadget does not auto-refresh after 15 minutes when the browser tab is in the background. Foreground tab also shows delayed refresh. No refresh occurs on returning to the backgrounded tab.\r\nh3. Steps to Reproduce\r\n # Go to Jira DC instance > Dashboards > Open or create a dashboard\r\n\r\n       2. Add the \"Filter Results\" gadget > Configure Auto Refresh to update every 15 min > Save\r\n\r\n       3. Open a second browser tab and keep it active (dashboard tab goes to background)\r\n\r\n       4. Wait 15+ minutes and return to the dashboard tab\r\nh3. Expected Results\r\n\r\nGadget refreshes automatically every 15 minutes.\r\nh3. Actual Results\r\n\r\nBackground tab: Gadget does not refresh even after 15+ minutes. Requires manual refresh.\r\nh3. Workaround\r\n\r\nManually refresh the page (F5)","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ou4f:","customfield_14734":"1|i4ouan:","customfield_10651":null,"customfield_14731":"1|i4nnro:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4ouaf:","customfield_12830":null,"customfield_10401":null,"summary":"\"Filter Results\" dashboard gadget does not auto-refresh in background tabs and requires manual page reload.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":4,"total":4,"histories":[{"id":"14391133","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=6d163fed0910","name":"6d163fed0910","key":"JIRAUSER10062155","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10062155&avatarId=11228198","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10062155&avatarId=11228198","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10062155&avatarId=11228198","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10062155&avatarId=11228198"},"displayName":"Subodh Singh","active":true,"timeZone":"UTC"},"created":"2026-06-01T15:54:47.277+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThe \"Filter Results\" dashboard gadget does not auto-refresh after 15 minutes when the browser tab is in the background. Foreground tab also shows delayed refresh. No refresh occurs on returning to the backgrounded tab.\r\nh3. Steps to Reproduce\r\n # Go to Jira DC instance > Dashboards > Open or create a dashboard\r\n\r\n # Add the \"Filter Results\" gadget > Configure Auto Refresh to update every 15 min > Save\r\n\r\n # Open a second browser tab and keep it active (dashboard tab goes to background)\r\n\r\n # Wait 15+ minutes and return to the dashboard tab\r\n\r\nh3. Expected Results\r\n\r\nGadget refreshes automatically every 15 minutes.\r\nh3. Actual Results\r\n\r\nBackground tab: Gadget does not refresh even after 15+ minutes. Requires manual refresh.\r\nh3. Workaround\r\n\r\nManually refresh the page (F5)","to":null,"toString":"h3. Issue Summary\r\n\r\nThe \"Filter Results\" dashboard gadget does not auto-refresh after 15 minutes when the browser tab is in the background. Foreground tab also shows delayed refresh. No refresh occurs on returning to the backgrounded tab.\r\nh3. Steps to Reproduce\r\n # Go to Jira DC instance > Dashboards > Open or create a dashboard\r\n\r\n       2. Add the \"Filter Results\" gadget > Configure Auto Refresh to update every 15 min > Save\r\n\r\n       3. Open a second browser tab and keep it active (dashboard tab goes to background)\r\n\r\n       4. Wait 15+ minutes and return to the dashboard tab\r\nh3. Expected Results\r\n\r\nGadget refreshes automatically every 15 minutes.\r\nh3. Actual Results\r\n\r\nBackground tab: Gadget does not refresh even after 15+ minutes. Requires manual refresh.\r\nh3. Workaround\r\n\r\nManually refresh the page (F5)"}]},{"id":"14391279","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-01T16:30:03.244+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14393181","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=28aa227a1664","name":"28aa227a1664","key":"JIRAUSER5603251","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5603251&avatarId=6588928","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5603251&avatarId=6588928","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5603251&avatarId=6588928","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5603251&avatarId=6588928"},"displayName":"Szymon Rachański","active":true,"timeZone":"UTC"},"created":"2026-06-02T17:41:13.651+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14398347","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-04T04:05:18.419+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2148124","self":"https://jira.atlassian.com/rest/api/2/issue/2148124","key":"JRASERVER-79414","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Plugin - Core\" then expand the collapsable to see the current version\r\n\r\n!image-2026-06-01-16-39-51-669.png|width=664,height=208!","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=277a310a9aa8","name":"277a310a9aa8","key":"JIRAUSER5745988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5745988&avatarId=6750525","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5745988&avatarId=6750525","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5745988&avatarId=6750525","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5745988&avatarId=6750525"},"displayName":"Michael Yang","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79414/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/19331","value":"Warranty","id":"19331","disabled":false},"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-06-03T08:03:01.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79414/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-06-01T06:48:08.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4otyv:","updated":"2026-06-03T08:03:01.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhen updating an existing Cloud Connector application link consent in Jira DC, the scopes are not updated even the UI says update was successful.\r\nh3. Steps to Reproduce\r\n # Go to Settings\r\n # Go to Application Links page\r\n # Click on Cloud Connector tab\r\n # Find an existing applink, click on the \"review consent\" item from the dropdown\r\n # Update consent scopes\r\n # Click on save\r\n\r\n!image-2026-06-01-16-30-29-098.png!\r\nh3. Expected Results\r\n\r\nUpdated scopes should be saved\r\nh3. Actual Results\r\n\r\nUpdated scopes are not saved, although it says \"Consent updated! You have successfully updated the consent.\"\r\nh3. Workaround\r\n\r\nSet the correct scopes when accepting it. Use can delete the applink (could be done from either cloud Jira admin or DC admin), wait until the applink is disappeared from both Jira Cloud and Jira DC, then create the applink again use the same Cloud Connector. When accepting the request in DC make sure the correct scopes are selected.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ottr:","customfield_14734":"1|i4otzz:","customfield_10651":null,"customfield_14731":"1|i4nnh0:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4otzr:","customfield_12830":null,"customfield_10401":null,"summary":"When updating an existing Cloud Connector application link, the scopes are not saved successfully","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":7,"total":7,"histories":[{"id":"14390066","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=277a310a9aa8","name":"277a310a9aa8","key":"JIRAUSER5745988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5745988&avatarId=6750525","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5745988&avatarId=6750525","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5745988&avatarId=6750525","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5745988&avatarId=6750525"},"displayName":"Michael Yang","active":true,"timeZone":"UTC"},"created":"2026-06-01T06:49:34.329+0000","items":[{"field":"Development Effort","fieldtype":"custom","from":null,"fromString":null,"to":"13031","toString":"S"},{"field":"Fix Version","fieldtype":"jira","from":null,"fromString":null,"to":"116505","toString":"11.3.7"},{"field":"assignee","fieldtype":"jira","from":"JIRAUSER5991049","fromString":"Randy","to":"JIRAUSER5745988","toString":"Michael Yang"}]},{"id":"14390067","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=277a310a9aa8","name":"277a310a9aa8","key":"JIRAUSER5745988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5745988&avatarId=6750525","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5745988&avatarId=6750525","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5745988&avatarId=6750525","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5745988&avatarId=6750525"},"displayName":"Michael Yang","active":true,"timeZone":"UTC"},"created":"2026-06-01T06:50:17.193+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"3","toString":"In Progress"}]},{"id":"14390068","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=277a310a9aa8","name":"277a310a9aa8","key":"JIRAUSER5745988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5745988&avatarId=6750525","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5745988&avatarId=6750525","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5745988&avatarId=6750525","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5745988&avatarId=6750525"},"displayName":"Michael Yang","active":true,"timeZone":"UTC"},"created":"2026-06-01T06:50:26.492+0000","items":[{"field":"status","fieldtype":"jira","from":"3","fromString":"In Progress","to":"12075","toString":"Waiting for Release"}]},{"id":"14390071","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=277a310a9aa8","name":"277a310a9aa8","key":"JIRAUSER5745988","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5745988&avatarId=6750525","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5745988&avatarId=6750525","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5745988&avatarId=6750525","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5745988&avatarId=6750525"},"displayName":"Michael Yang","active":true,"timeZone":"UTC"},"created":"2026-06-01T06:51:21.273+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nWhen updating an existing Cloud Connector application link consent in Jira DC, the scopes are not updated even the UI says update was successful.\r\nh3. Steps to Reproduce\r\n # Go to Settings\r\n # Go to Application Links page\r\n # Click on Cloud Connector tab\r\n # Find an existing applink, click on the \"review consent\" item from the dropdown\r\n # Update consent scopes\r\n # Click on save\r\n\r\nh3. Expected Results\r\n\r\nUpdated scopes should be saved\r\nh3. Actual Results\r\n\r\nUpdated scopes are not saved, although it says \"Consent updated! You have successfully updated the consent.\"\r\n\r\n!image-2026-06-01-16-30-29-098.png!\r\n{noformat}\r\n...\r\n{noformat}\r\nh3. Workaround\r\n\r\nSet the correct scopes when accepting it. Use can delete the applink (could be done from either cloud Jira admin or DC admin), wait until the applink is disappeared from both Jira Cloud and Jira DC, then create the applink again use the same Cloud Connector. When accepting the request in DC make sure the correct scopes are selected.","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen updating an existing Cloud Connector application link consent in Jira DC, the scopes are not updated even the UI says update was successful.\r\nh3. Steps to Reproduce\r\n # Go to Settings\r\n # Go to Application Links page\r\n # Click on Cloud Connector tab\r\n # Find an existing applink, click on the \"review consent\" item from the dropdown\r\n # Update consent scopes\r\n # Click on save\r\n\r\n!image-2026-06-01-16-30-29-098.png!\r\nh3. Expected Results\r\n\r\nUpdated scopes should be saved\r\nh3. Actual Results\r\n\r\nUpdated scopes are not saved, although it says \"Consent updated! You have successfully updated the consent.\"\r\nh3. Workaround\r\n\r\nSet the correct scopes when accepting it. Use can delete the applink (could be done from either cloud Jira admin or DC admin), wait until the applink is disappeared from both Jira Cloud and Jira DC, then create the applink again use the same Cloud Connector. When accepting the request in DC make sure the correct scopes are selected."}]},{"id":"14390189","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-06-01T07:30:05.275+0000","items":[{"field":"Introduced in 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Issue Summary\r\nJira Rich Text Gadget doesn't show the correct code format\r\n\r\nh3. Steps to Reproduce\r\n # Create a Rich Text Gadget in the Dashboard\r\n # Input the codes below in the Rich Text gadget \r\n{noformat}\r\n{code:xml}\r\n<test>\r\n<another tag=\"attribute\"/>\r\n</test>\r\n{code}\r\n\r\n{code:java}\r\n// Some comments here\r\npublic String getFoo()\r\n{\r\n    return foo;\r\n}\r\n{code}\r\n\r\n{code:json}\r\n{\r\n \"id\": 1,\r\n \"name\": test user,\r\n \"email\": testuser@local.com,\r\n \"location\" {\r\n \"country\": Indian\r\n }\r\n}\r\n{code}\r\n\r\n{code:sql}\r\nselect * from jiraissues\r\n{code} \r\n\r\n{code}\r\nps -eaf|grep java\r\n{code}\r\n{noformat}\r\n# Click the *Visual* button, the code format is all good  \r\n !image-2026-06-01-14-55-53-581.png|thumbnail! \r\n# Click the *Save* button \r\n\r\n\r\nh3. Expected Results\r\nAll codes should be displayed in the correct format, as in the Visual view.\r\n\r\nh3. Actual Results\r\nThe XML and JSON codes are not correctly displayed\r\n !image-2026-06-01-15-01-05-819.png|thumbnail! \r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. 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Issue Summary\r\nJira Rich Text Gadget doesn't show the correct code format\r\n\r\nh3. Steps to Reproduce\r\n # Create a Rich Text Gadget in the Dashboard\r\n # Input the codes below in the Rich Text gadget \r\n{noformat}\r\n{code:xml}\r\n<test>\r\n<another tag=\"attribute\"/>\r\n</test>\r\n{code}\r\n\r\n{code:java}\r\n// Some comments here\r\npublic String getFoo()\r\n{\r\n    return foo;\r\n}\r\n{code}\r\n\r\n{code:json}\r\n{\r\n \"id\": 1,\r\n \"name\": test user,\r\n \"email\": testuser@local.com,\r\n \"location\" {\r\n \"country\": Indian\r\n }\r\n}\r\n{code}\r\n\r\n{code:sql}\r\nselect * from jiraissues\r\n{code} \r\n\r\n{code}\r\nps -eaf|grep java\r\n{code}\r\n{noformat}\r\n# Click the Visual button, the code format is all good  \r\n !image-2026-06-01-14-55-53-581.png|thumbnail! \r\n# Click the Save button \r\n\r\n\r\nh3. Expected Results\r\nAll codes should be displayed in the correct format, as in the Visual view.\r\n\r\nh3. Actual Results\r\nThe XML and JSON codes are not correctly displayed\r\n !image-2026-06-01-15-01-05-819.png|thumbnail! \r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\nJira Rich Text Gadget doesn't show the correct code format\r\n\r\nh3. Steps to Reproduce\r\n # Create a Rich Text Gadget in the Dashboard\r\n # Input the codes below in the Rich Text gadget \r\n{noformat}\r\n{code:xml}\r\n<test>\r\n<another tag=\"attribute\"/>\r\n</test>\r\n{code}\r\n\r\n{code:java}\r\n// Some comments here\r\npublic String getFoo()\r\n{\r\n    return foo;\r\n}\r\n{code}\r\n\r\n{code:json}\r\n{\r\n \"id\": 1,\r\n \"name\": test user,\r\n \"email\": testuser@local.com,\r\n \"location\" {\r\n \"country\": Indian\r\n }\r\n}\r\n{code}\r\n\r\n{code:sql}\r\nselect * from jiraissues\r\n{code} \r\n\r\n{code}\r\nps -eaf|grep java\r\n{code}\r\n{noformat}\r\n# Click the *Visual* button, the code format is all good  \r\n !image-2026-06-01-14-55-53-581.png|thumbnail! \r\n# Click the *Save* button \r\n\r\n\r\nh3. Expected Results\r\nAll codes should be displayed in the correct format, as in the Visual view.\r\n\r\nh3. Actual Results\r\nThe XML and JSON codes are not correctly displayed\r\n !image-2026-06-01-15-01-05-819.png|thumbnail! \r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. 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Issue Summary\r\n\r\nIn User Management, searching users while filtering on the \"Status\" value can cause high CPU and memory pressure, compared to leaving the value as All Users. The search request can also take a long time, or timeout altogether.\r\n\r\nThe issue was reproduced on an instance containing 6M+ users with a heap allocation of 20g. The heap dump that resulted from an OOME indicated that this singular search consumed approximately 12Gb, mostly in an array of 6.1M+ user objects. The issue is more likely to occur in an environment with more users.\r\n\r\n!image-2026-05-26-13-41-19-638.png|thumbnail!\r\n\r\n \r\n\r\nThe affected instance is only using the Internal Directory, there is no AD/LDAP configured, so [the guardrails on user/group limits|https://confluence.atlassian.com/adminjiraserver/jira-software-guardrails-1141488685.html] don't apply.\r\nh3. Steps to Reproduce\r\n # Navigate to the User Management Administration page\r\n # Leave all search parameters empty/default, but set \"Status\" to Active or Inactive\r\n # Search\r\n\r\nh3. Expected Results\r\n\r\nActive or Inactive users will be shown depending on what was set in step 2.\r\nh3. Actual Results\r\n # CPU usage will increase\r\n # Memory pressure will in crease\r\n # The page will respond slowly, or not at all, and timeout\r\n # An OutOfMemoryError may occur\r\n\r\nh3. Workaround\r\n\r\nRefrain from performing user searches while filtering on user's Status. Block the request via regex on *activeFilter=false* or *activeFilter=true*","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4opy7:","customfield_14734":"1|i4oq4f:","customfield_10651":null,"customfield_14731":"1|i4njlo:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oq47:","customfield_12830":null,"customfield_10401":null,"summary":"Filtering users on status in User Management can consume high CPU and heap","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":4,"total":4,"histories":[{"id":"14377106","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=kliou","name":"kliou","key":"kliou","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=kliou&avatarId=5819648","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=kliou&avatarId=5819648","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=kliou&avatarId=5819648","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=kliou&avatarId=5819648"},"displayName":"Kevin Liou","active":true,"timeZone":"UTC"},"created":"2026-05-26T18:48:41.322+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nIn User Management, searching users while filtering on the \"Status\" value can cause high CPU and memory pressure, compared to leaving the value as All Users. The search request can also take a long time, or timeout altogether.\r\n\r\nThe issue was reproduced on an instance containing 6M+ users with a heap allocation of 20g. The heap dump that resulted from an OOME indicated that this singular search consumed approximately 11g, mostly in an array of 6.1M+ user objects. The issue is more likely to occur in an environment with more users.\r\n\r\n!image-2026-05-26-13-41-19-638.png|thumbnail!\r\n\r\nh3. Steps to Reproduce\r\n # Navigate to the User Management Administration page\r\n # Leave all search parameters empty/default, but set \"Status\" to Active or Inactive\r\n # Search\r\n\r\nh3. Expected Results\r\n\r\nActive or Inactive users will be shown depending on what was set in step 2.\r\nh3. Actual Results\r\n # CPU usage will increase\r\n # Memory pressure will in crease\r\n # The page will respond slowly, or not at all, and timeout\r\n # An OutOfMemoryError may occur\r\n\r\nh3. Workaround\r\nRefrain from performing user searches while filtering on user's Status. Block the request via regex on *activeFilter=false* or *activeFilter=true*\r\n","to":null,"toString":"h3. Issue Summary\r\n\r\nIn User Management, searching users while filtering on the \"Status\" value can cause high CPU and memory pressure, compared to leaving the value as All Users. The search request can also take a long time, or timeout altogether.\r\n\r\nThe issue was reproduced on an instance containing 6M+ users with a heap allocation of 20g. The heap dump that resulted from an OOME indicated that this singular search consumed approximately 12Gb, mostly in an array of 6.1M+ user objects. The issue is more likely to occur in an environment with more users.\r\n\r\n!image-2026-05-26-13-41-19-638.png|thumbnail!\r\n\r\nh3. Steps to Reproduce\r\n # Navigate to the User Management Administration page\r\n # Leave all search parameters empty/default, but set \"Status\" to Active or Inactive\r\n # Search\r\n\r\nh3. Expected Results\r\n\r\nActive or Inactive users will be shown depending on what was set in step 2.\r\nh3. Actual Results\r\n # CPU usage will increase\r\n # Memory pressure will in crease\r\n # The page will respond slowly, or not at all, and timeout\r\n # An OutOfMemoryError may occur\r\n\r\nh3. Workaround\r\nRefrain from performing user searches while filtering on user's Status. Block the request via regex on *activeFilter=false* or *activeFilter=true*\r\n"}]},{"id":"14377115","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-26T19:30:04.469+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14391304","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ade8e912c700","name":"ade8e912c700","key":"JIRAUSER4710018","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4710018&avatarId=5823064","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4710018&avatarId=5823064","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4710018&avatarId=5823064","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4710018&avatarId=5823064"},"displayName":"Michal Samujlo","active":true,"timeZone":"UTC"},"created":"2026-06-01T21:23:01.944+0000","items":[{"field":"priority","fieldtype":"jira","from":"3","fromString":"Medium","to":"2","toString":"High"},{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12074","toString":"Short Term Backlog"}]},{"id":"14391306","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ade8e912c700","name":"ade8e912c700","key":"JIRAUSER4710018","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4710018&avatarId=5823064","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4710018&avatarId=5823064","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4710018&avatarId=5823064","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4710018&avatarId=5823064"},"displayName":"Michal Samujlo","active":true,"timeZone":"UTC"},"created":"2026-06-01T21:31:54.945+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nIn User Management, searching users while filtering on the \"Status\" value can cause high CPU and memory pressure, compared to leaving the value as All Users. The search request can also take a long time, or timeout altogether.\r\n\r\nThe issue was reproduced on an instance containing 6M+ users with a heap allocation of 20g. The heap dump that resulted from an OOME indicated that this singular search consumed approximately 12Gb, mostly in an array of 6.1M+ user objects. The issue is more likely to occur in an environment with more users.\r\n\r\n!image-2026-05-26-13-41-19-638.png|thumbnail!\r\n\r\nh3. Steps to Reproduce\r\n # Navigate to the User Management Administration page\r\n # Leave all search parameters empty/default, but set \"Status\" to Active or Inactive\r\n # Search\r\n\r\nh3. Expected Results\r\n\r\nActive or Inactive users will be shown depending on what was set in step 2.\r\nh3. Actual Results\r\n # CPU usage will increase\r\n # Memory pressure will in crease\r\n # The page will respond slowly, or not at all, and timeout\r\n # An OutOfMemoryError may occur\r\n\r\nh3. Workaround\r\nRefrain from performing user searches while filtering on user's Status. Block the request via regex on *activeFilter=false* or *activeFilter=true*\r\n","to":null,"toString":"h3. Issue Summary\r\n\r\nIn User Management, searching users while filtering on the \"Status\" value can cause high CPU and memory pressure, compared to leaving the value as All Users. The search request can also take a long time, or timeout altogether.\r\n\r\nThe issue was reproduced on an instance containing 6M+ users with a heap allocation of 20g. The heap dump that resulted from an OOME indicated that this singular search consumed approximately 12Gb, mostly in an array of 6.1M+ user objects. The issue is more likely to occur in an environment with more users.\r\n\r\n!image-2026-05-26-13-41-19-638.png|thumbnail!\r\n\r\n \r\n\r\nThe affected instance is only using the Internal Directory, there is no AD/LDAP configured, so [the guardrails on user/group limits|https://confluence.atlassian.com/adminjiraserver/jira-software-guardrails-1141488685.html] don't apply.\r\nh3. Steps to Reproduce\r\n # Navigate to the User Management Administration page\r\n # Leave all search parameters empty/default, but set \"Status\" to Active or Inactive\r\n # Search\r\n\r\nh3. Expected Results\r\n\r\nActive or Inactive users will be shown depending on what was set in step 2.\r\nh3. Actual Results\r\n # CPU usage will increase\r\n # Memory pressure will in crease\r\n # The page will respond slowly, or not at all, and timeout\r\n # An OutOfMemoryError may occur\r\n\r\nh3. Workaround\r\n\r\nRefrain from performing user searches while filtering on user's Status. Block the request via regex on *activeFilter=false* or *activeFilter=true*"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2147234","self":"https://jira.atlassian.com/rest/api/2/issue/2147234","key":"JRASERVER-79411","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/116503","id":"116503","name":"10.3.22","archived":false,"released":true,"releaseDate":"2026-07-07"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":"The health check that was causing the issue was disabled, and we verified the problem not occurring with it disabled.","customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15830","value":"Severity 1 - 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Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":65.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":"We released two new versions of ATST that fix the issue: {{2.19.0+}} and {{{}3.12.0+{}}}. They are publicly available on the marketplace for customers to update.","customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79411/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-06-02T09:26:47.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79411/watchers","watchCount":12,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-26T05:07:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oplr:","updated":"2026-06-08T21:23:18.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: Disable just the DCDP security metric collection via a system property:*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4opgn:","customfield_14734":"1|i4opmv:","customfield_10651":null,"customfield_14731":"1|i4nj44:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4opmn:","customfield_12830":null,"customfield_10401":null,"summary":"After upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":50,"total":50,"histories":[{"id":"14375286","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:07:12.186+0000","items":[{"field":"QA Demo Status","fieldtype":"custom","from":"14332","fromString":"Not Needed","to":"14330","toString":"Not Done"}]},{"id":"14375287","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:07:12.320+0000","items":[{"field":"QA Kickoff 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Center"}]},{"id":"14375298","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:11:49.851+0000","items":[{"field":"resolution","fieldtype":"jira","from":"1","fromString":"Fixed","to":null,"toString":null},{"field":"status","fieldtype":"jira","from":"6","fromString":"Closed","to":"10030","toString":"Needs Triage"}]},{"id":"14375299","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:12:05.028+0000","items":[{"field":"Comment","fieldtype":"jira","from":"Cloned by accident.","fromString":null,"to":null,"toString":null}]},{"id":"14375300","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:17:33.591+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0(Confluence 10.2.x) , Confluence is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Confluence version 9.2.19\r\n # Upgrade ATST plugin to 2.18.0 from Manage Apps page\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n*Heap dump analysis*\r\n\r\n*Suspect 1 which is occupying 96% of the heap*\r\n{code:java}\r\nThe thread java.lang.Thread @ 0x7fe3f50d88a0 Caesium-1-1 keeps local variables with total size 56,513,755,960 (96.70%) bytes. The memory is accumulated in one instance of “java.util.HashMap$Node[]”, loaded by “<system class loader>”, which occupies 56,512,028,696 (96.70%) bytes. The stacktrace of this Thread is available. See stacktrace. See stacktrace with involved local variables{code}\r\n*Keywords*\r\n{code:java}\r\njava.util.HashMap$Node[] com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; TreeWalkingFilePermissionExaminer.java:27 {code}\r\n*Stack trace*\r\n{code:java}\r\nCaesium-1-1\r\n  at sun.nio.fs.UnixNativeDispatcher.open0(JII)I (Native Method)\r\n  at sun.nio.fs.UnixNativeDispatcher.open(Lsun/nio/fs/UnixPath;II)I (Unknown Source)\r\n  at sun.nio.fs.UnixFileSystemProvider.newDirectoryStream(Ljava/nio/file/Path;Ljava/nio/file/DirectoryStream$Filter;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.Files.newDirectoryStream(Ljava/nio/file/Path;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.visit(Ljava/nio/file/Path;ZZ)Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.next()Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/util/Set;ILjava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (TreeWalkingFilePermissionExaminer.java:27)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator.lambda$validate$1(Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;Ljava/nio/file/Path;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (DefaultPermissionSchemeValidator.java:86)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator$$Lambda+0x00007fe3110bf380.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source)\r\n...\r\nat com.atlassian.troubleshooting.dcdp.features.securitymetrics.AbstractFilePermissionSecurityMetricProvider.getSecurityMetricData()Lcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider$SecurityMetricData; (AbstractFilePermissionSecurityMetricProvider.java:48)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever.lambda$retrieveMetrics$0(JLcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider;)Lcom/atlassian/troubleshooting/dcdp/api/HealthIndicator; (DcdpSecurityMetricsRetriever.java:34)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever$$Lambda+0x00007fe310c75250.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source){code}\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Confluence admin.\r\n # Go to: <confluence-base-url>/admin/darkfeatures.action\r\n # In {*}Enable dark feature{*}, add:\r\n\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Confluence nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n*Heap dump analysis*\r\n\r\n*Suspect 1 which is occupying 96% of the heap*\r\n{code:java}\r\nThe thread java.lang.Thread @ 0x7fe3f50d88a0 Caesium-1-1 keeps local variables with total size 56,513,755,960 (96.70%) bytes. The memory is accumulated in one instance of “java.util.HashMap$Node[]”, loaded by “<system class loader>”, which occupies 56,512,028,696 (96.70%) bytes. The stacktrace of this Thread is available. See stacktrace. See stacktrace with involved local variables{code}\r\n*Keywords*\r\n{code:java}\r\njava.util.HashMap$Node[] com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; TreeWalkingFilePermissionExaminer.java:27 {code}\r\n*Stack trace*\r\n{code:java}\r\nCaesium-1-1\r\n  at sun.nio.fs.UnixNativeDispatcher.open0(JII)I (Native Method)\r\n  at sun.nio.fs.UnixNativeDispatcher.open(Lsun/nio/fs/UnixPath;II)I (Unknown Source)\r\n  at sun.nio.fs.UnixFileSystemProvider.newDirectoryStream(Ljava/nio/file/Path;Ljava/nio/file/DirectoryStream$Filter;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.Files.newDirectoryStream(Ljava/nio/file/Path;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.visit(Ljava/nio/file/Path;ZZ)Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.next()Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/util/Set;ILjava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (TreeWalkingFilePermissionExaminer.java:27)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator.lambda$validate$1(Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;Ljava/nio/file/Path;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (DefaultPermissionSchemeValidator.java:86)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator$$Lambda+0x00007fe3110bf380.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source)\r\n...\r\nat com.atlassian.troubleshooting.dcdp.features.securitymetrics.AbstractFilePermissionSecurityMetricProvider.getSecurityMetricData()Lcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider$SecurityMetricData; (AbstractFilePermissionSecurityMetricProvider.java:48)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever.lambda$retrieveMetrics$0(JLcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider;)Lcom/atlassian/troubleshooting/dcdp/api/HealthIndicator; (DcdpSecurityMetricsRetriever.java:34)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever$$Lambda+0x00007fe310c75250.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source){code}\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375301","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:17:37.256+0000","items":[{"field":"labels","fieldtype":"jira","from":null,"fromString":"ewt-rtb-service-operations-and-tech-entropy internal-kickoff","to":null,"toString":""}]},{"id":"14375302","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:18:12.948+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n*Heap dump analysis*\r\n\r\n*Suspect 1 which is occupying 96% of the heap*\r\n{code:java}\r\nThe thread java.lang.Thread @ 0x7fe3f50d88a0 Caesium-1-1 keeps local variables with total size 56,513,755,960 (96.70%) bytes. The memory is accumulated in one instance of “java.util.HashMap$Node[]”, loaded by “<system class loader>”, which occupies 56,512,028,696 (96.70%) bytes. The stacktrace of this Thread is available. See stacktrace. See stacktrace with involved local variables{code}\r\n*Keywords*\r\n{code:java}\r\njava.util.HashMap$Node[] com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; TreeWalkingFilePermissionExaminer.java:27 {code}\r\n*Stack trace*\r\n{code:java}\r\nCaesium-1-1\r\n  at sun.nio.fs.UnixNativeDispatcher.open0(JII)I (Native Method)\r\n  at sun.nio.fs.UnixNativeDispatcher.open(Lsun/nio/fs/UnixPath;II)I (Unknown Source)\r\n  at sun.nio.fs.UnixFileSystemProvider.newDirectoryStream(Ljava/nio/file/Path;Ljava/nio/file/DirectoryStream$Filter;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.Files.newDirectoryStream(Ljava/nio/file/Path;)Ljava/nio/file/DirectoryStream; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.visit(Ljava/nio/file/Path;ZZ)Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.FileTreeWalker.next()Ljava/nio/file/FileTreeWalker$Event; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/util/Set;ILjava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at java.nio.file.Files.walkFileTree(Ljava/nio/file/Path;Ljava/nio/file/FileVisitor;)Ljava/nio/file/Path; (Unknown Source)\r\n  at com.atlassian.dc.filestore.security.validation.TreeWalkingFilePermissionExaminer.getFilePermissions(Ljava/nio/file/Path;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (TreeWalkingFilePermissionExaminer.java:27)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator.lambda$validate$1(Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer;Lcom/atlassian/dc/filestore/api/security/validation/FilePermissionSchemeValidationOptions;Ljava/nio/file/Path;)Lcom/atlassian/dc/filestore/security/validation/FilePermissionExaminer$Result; (DefaultPermissionSchemeValidator.java:86)\r\n  at com.atlassian.dc.filestore.security.validation.DefaultPermissionSchemeValidator$$Lambda+0x00007fe3110bf380.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source)\r\n...\r\nat com.atlassian.troubleshooting.dcdp.features.securitymetrics.AbstractFilePermissionSecurityMetricProvider.getSecurityMetricData()Lcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider$SecurityMetricData; (AbstractFilePermissionSecurityMetricProvider.java:48)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever.lambda$retrieveMetrics$0(JLcom/atlassian/troubleshooting/dcdp/features/securitymetrics/DcdpSecurityMetricProvider;)Lcom/atlassian/troubleshooting/dcdp/api/HealthIndicator; (DcdpSecurityMetricsRetriever.java:34)\r\n  at com.atlassian.troubleshooting.dcdp.features.securitymetrics.DcdpSecurityMetricsRetriever$$Lambda+0x00007fe310c75250.apply(Ljava/lang/Object;)Ljava/lang/Object; (Unknown Source){code}\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375303","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:18:41.719+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375307","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:25:31.687+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To mitigate the issue, please follow the below steps*\r\n\r\n1. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n2. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.0 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375308","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:27:26.132+0000","items":[{"field":"assignee","fieldtype":"jira","from":"JIRAUSER9864051","fromString":"Murillo Ichikawa","to":null,"toString":null}]},{"id":"14375151","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-26T05:30:05.715+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14375566","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:37:38.517+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (Jira 10.3.21 has ATST 2.18.0 bundled), Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21\r\n # Ensure your confluence has large number of attachments\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.0 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.0 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375567","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:39:31.221+0000","items":[{"field":"summary","fieldtype":"jira","from":null,"fromString":"After upgrade to ATST plugin version 2.18.0 or 3.11.0 , Jira is encountering performance issues along with OOM exceptions causing the application to crash","to":null,"toString":"After upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash"}]},{"id":"14375568","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:40:34.652+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"10.03","to":null,"toString":""}]},{"id":"14375569","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:41:38.798+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.0 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.1 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375614","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:42:53.271+0000","items":[{"field":"reporter","fieldtype":"jira","from":"JIRAUSER6821237","fromString":"Shivangi Nayak","to":"JIRAUSER4850838","toString":"Allan O'Rourke"}]},{"id":"14375615","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:43:09.271+0000","items":[{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"116403","toString":"11.3.6"}]},{"id":"14375620","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c52cfc079f65","name":"c52cfc079f65","key":"JIRAUSER4850838","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4850838&avatarId=6019666","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4850838&avatarId=6019666","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4850838&avatarId=6019666","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4850838&avatarId=6019666"},"displayName":"Allan O'Rourke","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:52:47.641+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.1 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (or upgrading Jira to a version with this ATST version bundled) Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.1 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes."}]},{"id":"14375621","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:52:48.220+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 (or upgrading Jira to a version with this ATST version bundled) Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\n\r\nh3. Workaround\r\n\r\n*To upgrade to a fixed version of the app:*\r\n1. Update the \"Atlassian Troubleshooting and Support\" Tools\r\n# In your \"Manage apps\" update to a fixed version of the app:\r\n#* For Jira 11: 3.12.0 or above\r\n#* For Jira 10: 2.19.1 or above \r\n\r\n*To mitigate the issue, please follow the below steps*\r\n2. *You can disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # and submit.\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n3. *System property (persistent, requires restart):*\r\n # Edit {{setenv.sh }}and add:\r\n{code:java}\r\nCATALINA_OPTS=\"-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false ${CATALINA_OPTS}\" {code}\r\n # Restart all Jira nodes.","to":null,"toString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n\r\n # Rolling restart each Jira node"}]},{"id":"14375622","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T05:53:04.435+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n\r\n # Rolling restart each Jira node","to":null,"toString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node"}]},{"id":"14375632","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T06:22:43.845+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node","to":null,"toString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Have many files in your shared home \r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node"}]},{"id":"14375633","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T06:22:52.573+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Have many files in your shared home \r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node","to":null,"toString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node"}]},{"id":"14375514","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-26T06:30:02.896+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14375642","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T06:57:08.238+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1129334","toString":"This issue links to \"ATST-1169 (Ecosystem JIRA)\""}]},{"id":"14375643","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=allewellyn%40atlassian.com","name":"allewellyn@atlassian.com","key":"allewellyn@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=allewellyn%40atlassian.com&avatarId=5809762","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=allewellyn%40atlassian.com&avatarId=5809762","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=allewellyn%40atlassian.com&avatarId=5809762","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=allewellyn%40atlassian.com&avatarId=5809762"},"displayName":"Alex [Atlassian,PSE]","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-26T06:57:55.688+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: System property (persistent, requires restart):*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node","to":null,"toString":"h3. Issue Summary\r\n\r\n(i) This issue was cloned from the Confluence bug as this is also impacting Jira.\r\n\r\nAfter upgrade to ATST plugin version 2.18.0 or 3.11.0 Jira is encountering performance issues along with OOM exceptions causing the application to crash\r\n\r\nJira 10.3.21 has ATST 2.18.0 bundled.\r\nJira 11.3.6 has ATST 3.11.0 bundled.\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira version 10.3.21 or Jira 11.3.6\r\n # Wait for the DCDP diagnostics transfer job to run\r\n\r\nh3. Expected Results\r\n * DCDP diagnostics transfer job runs without issues\r\n\r\nh3. Actual Results\r\n\r\nDCDP diagnostics transfer job failing with OOM exceptions\r\n{noformat}\r\n2026-04-28 04:14:06,208 ERROR [Caesium-1-2] [scheduler.caesium.impl.SchedulerQueueWorker] executeJob Unhandled exception thrown by job QueuedJob[jobId=DcdpTransferJob,deadline=1777339636941]\r\njava.lang.OutOfMemoryError: Java heap space {noformat}\r\nh3. Workaround\r\n\r\nApply one of the following workarounds:\r\n\r\n*Workaround 1: Upgrade to a fixed version of the \"Atlassian Troubleshooting and Support Tools\" app:*\r\n # Visit Jira Admin -> Manage Apps, and update to a fixed version of the app:\r\n ** For Jira 11: *3.12.0 or above*\r\n ** For Jira 10: *2.19.1 or above*\r\n\r\n*Workaround 2: Disable just the DCDP security metric collection via a dark feature:*\r\n # Log in as a Jira admin.\r\n # Go to: <baseURL>/secure/admin/SiteDarkFeatures!default.jspa\r\n # In {*}Enable dark feature{*}, add:\r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.security.metric.collection.disabled {code}\r\n # Confirm it appears in the list of enabled dark features.\r\n\r\n*Workaround 3: Disable just the DCDP security metric collection via a system property:*\r\n # Add the following [System Property|https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html] to each node:\r\n{code:java}\r\n-Datlassian.darkfeature.com.atlassian.troubleshooting.dcdp.security.metric.collection.enabled=false {code}\r\n # Rolling restart each Jira node"}]},{"id":"14376961","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=58e029bb2853","name":"58e029bb2853","key":"JIRAUSER9864051","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9864051&avatarId=11013994","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9864051&avatarId=11013994","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9864051&avatarId=11013994","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9864051&avatarId=11013994"},"displayName":"Murillo Ichikawa","active":true,"timeZone":"Asia/Tokyo"},"created":"2026-05-26T13:23:32.042+0000","items":[{"field":"assignee","fieldtype":"jira","from":null,"fromString":null,"to":"JIRAUSER9864051","toString":"Murillo Ichikawa"}]},{"id":"14376962","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=58e029bb2853","name":"58e029bb2853","key":"JIRAUSER9864051","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9864051&avatarId=11013994","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9864051&avatarId=11013994","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9864051&avatarId=11013994","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9864051&avatarId=11013994"},"displayName":"Murillo Ichikawa","active":true,"timeZone":"Asia/Tokyo"},"created":"2026-05-26T13:33:20.267+0000","items":[{"field":"Current Status","fieldtype":"custom","from":null,"fromString":"We released two new versions of ATST that fix the issue: {{2.19.1}} and {{{}3.12.0+{}}}. 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79410/watchers","watchCount":1,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-25T12:19:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4op7z:","updated":"2026-05-27T04:04:44.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders (see attached screenshot)\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 x.x.x.x /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4op2v:","customfield_14734":"1|i4op93:","customfield_10651":null,"customfield_14731":"1|i4niqc:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4op8v:","customfield_12830":null,"customfield_10401":null,"summary":"2D Filter Statistics gadget fails with NullPointerException if the Y-axis field isn’t in any returned issue type’s field configuration.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":7,"total":7,"histories":[{"id":"14373676","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=afd2063a99c7","name":"afd2063a99c7","key":"JIRAUSER5456373","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5456373&avatarId=6419055","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5456373&avatarId=6419055","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5456373&avatarId=6419055","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5456373&avatarId=6419055"},"displayName":"Vamshi R","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:22:39.708+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500 with a NullPointerException thrown from {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow() }} and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n\r\n # Create at least one issue using that issue type in any project.\r\n\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n\r\n # Configure the gadget with:\r\n\r\n ** Saved Filter: the filter from step 3\r\n\r\n ** X-Axis: Assignee\r\n\r\n ** Y-Axis: Fix Version/s (all)\r\n\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders\r\n\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 192.168.5.58,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling.","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 192.168.5.58,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling."}]},{"id":"14373677","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=afd2063a99c7","name":"afd2063a99c7","key":"JIRAUSER5456373","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5456373&avatarId=6419055","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5456373&avatarId=6419055","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5456373&avatarId=6419055","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5456373&avatarId=6419055"},"displayName":"Vamshi R","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:22:52.928+0000","items":[{"field":"Attachment","fieldtype":"jira","from":null,"fromString":null,"to":"518703","toString":"Screenshot 2026-05-22 at 9.10.32 PM.png"}]},{"id":"14373678","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=afd2063a99c7","name":"afd2063a99c7","key":"JIRAUSER5456373","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5456373&avatarId=6419055","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5456373&avatarId=6419055","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5456373&avatarId=6419055","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5456373&avatarId=6419055"},"displayName":"Vamshi R","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:23:56.477+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 192.168.5.58,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling.","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders (see attached screenshot)\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 192.168.5.58,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling."}]},{"id":"14373538","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:30:01.510+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14373679","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=afd2063a99c7","name":"afd2063a99c7","key":"JIRAUSER5456373","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5456373&avatarId=6419055","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5456373&avatarId=6419055","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5456373&avatarId=6419055","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5456373&avatarId=6419055"},"displayName":"Vamshi R","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:31:35.177+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders (see attached screenshot)\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 192.168.5.58,127.0.0.1 /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling.","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter upgrading Jira from 10.3.19 to 11.3.6, the 2D Filter Statistics dashboard gadget fails to render and remains in a perpetual loading state when:\r\n * The Y-axis is configured to a field such as \"Fix Version/s (all)\"\r\n\r\n * The underlying filter returns at least one issue whose issue type's field configuration excludes that Y-axis field (e.g., a \"Story\" issue type that does not use Fix Version/s)\r\n\r\nIn Jira 10.3.x, such issues were correctly aggregated under an \"Irrelevant\" row in the gadget. In 11.3.6, the gadget REST endpoint *{{/rest/gadget/1.0/twodimensionalfilterstats/generate}}* returns HTTP 500 with a NullPointerException thrown from *TwoDimensionalStatsResource.optionallyAddIrrelevantRow()* and gadget keeps loading.\r\nh3. Steps to Reproduce\r\n # In Jira 11.3.6, create at least one custom issue type (e.g., \"Container\") and assign it a field configuration that does NOT include the \"Fix Version/s\" field.\r\n # Create at least one issue using that issue type in any project.\r\n # Create or use a saved filter whose results include at least one such issue (in addition to issues that DO use Fix Version/s).\r\n # Add a \"2D Filter Statistics\" gadget to a dashboard.\r\n # Configure the gadget with:\r\n ** Saved Filter: the filter from step 3\r\n ** X-Axis: Assignee\r\n ** Y-Axis: Fix Version/s (all)\r\n # Load/refresh the dashboard.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget renders successfully and displays:\r\n * One row per Fix Version\r\n\r\n * An \"Unscheduled\" row for issues with no Fix Version assigned\r\n\r\n * An \"Irrelevant\" row for issues whose issue type field configuration does not include Fix Version/s\r\n\r\n(This is the behavior observed in Jira 10.3.19.)\r\nh3. Actual Results\r\n * The gadget shows a perpetual loading indicator and never renders (see attached screenshot)\r\n * The REST endpoint {{/rest/gadget/1.0/twodimensionalfilterstats/generate}} returns HTTP 500.\r\n * The Jira application log shows a NullPointerException originating in {{TwoDimensionalStatsResource.optionallyAddIrrelevantRow}} . Below is the stack trace\r\n{code:java}\r\n2026-05-22 15:57:11,009+0200 http-nio-8080-exec-15 url: /rest/gadget/1.0/twodimensionalfilterstats/generate; user: RM ERROR RM 957x23673x1 1wexcz6 x.x.x.x /rest/gadget/1.0/twodimensionalfilterstats/generate [o.g.jersey.server.ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.\r\norg.glassfish.jersey.server.internal.process.MappableException: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:691)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:398)\r\n\tat org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:388)\r\n\tat org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:277)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)\r\n\tat org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:292)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:274)\r\n\tat org.glassfish.jersey.internal.Errors.process(Errors.java:244)\r\n\tat com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)\r\n\t... 3 filtered\r\n\tat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)\r\n\t... 26 filtered\r\n\tat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)\r\n\t... 25 filtered\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:973)\r\n\tat org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:491)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: java.lang.NullPointerException: Cannot invoke \"Object.equals(Object)\" because the return value of \"com.atlassian.jira.search.aggregation.twodimensional.Statistic.value()\" is null\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.optionallyAddIrrelevantRow(TwoDimensionalStatsResource.java:414)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.makeSubsequentRows(TwoDimensionalStatsResource.java:331)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.sendStatsUsingSearchApi(TwoDimensionalStatsResource.java:279)\r\n\tat com.atlassian.jira.gadgets.system.TwoDimensionalStatsResource.lambda$getStatsUsingSearchApi$0(TwoDimensionalStatsResource.java:224)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:55)\r\n\tat org.glassfish.jersey.message.internal.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:37)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.invokeWriteTo(WriterInterceptorExecutor.java:242)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor$TerminalWriterInterceptor.aroundWriteTo(WriterInterceptorExecutor.java:227)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.JsonWithPaddingInterceptor.aroundWriteTo(JsonWithPaddingInterceptor.java:85)\r\n\tat org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139)\r\n\tat org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:61)\r\n\t... 342 more\r\n\r\n\r\n  {code}\r\n\r\nh3. Workaround\r\n * Modify the saved filter to exclude issues whose issue types do not include Fix Version/s in their field configuration (these issues will then be missing from the gadget output).\r\n * Alternatively, swap the X-Axis and Y-Axis values (put Fix Version/s on the X-Axis and Assignee on the Y-Axis) — the issue is specific to the Y-Axis handling."}]},{"id":"14374835","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9f3282ce7890","name":"9f3282ce7890","key":"JIRAUSER8787128","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8787128&avatarId=9913879","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8787128&avatarId=9913879","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8787128&avatarId=9913879","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8787128&avatarId=9913879"},"displayName":"Patryk Oleksyk","active":true,"timeZone":"UTC"},"created":"2026-05-26T04:22:57.812+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14378396","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-27T04:04:44.987+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2147002","self":"https://jira.atlassian.com/rest/api/2/issue/2147002","key":"JRASERVER-79409","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nAfter switching to OpenSearch on Jira, the JQL query \"Team is/{{{}is not{}}} EMPTY\" gives \"An unknown error occurred while trying to perform a search\".\r\n\r\n(i) Team is the custom field coming from Advanced Roadmap for Jira.\r\nh3. Steps to Reproduce\r\n # Switch to OpenSearch 2.19.4 on Jira 11.3.4\r\n # Run the JQL query \"Team is/is not EMPTY\"\r\n # JQL hits this cluster-level limit( *1024 boolean clauses* per query):\r\n{code:java}\r\n2026-05-20 16:53:09,402+0200 http-nio2-8080-exec-18 ERROR xxxx00 1013x379971x1 jpi93p 10.249.14.103 /rest/issueNav/1/issueTable [c.a.j.p.i.service.issuetable.DefaultIssueTableService] Error searching\r\ncom.atlassian.jira.search.opensearch.exception.OpenSearchSearchException: Failure searching from OpenSearch\r\norg.opensearch.client.opensearch._types.ErrorResponse: {\"error\":{\"phase\":\"query\",\"failed_shards\":[{\"shard\":0,\"index\":\"jira-issues-20260518123610\",\"node\":\"AD01tvfNSVSmayZbXzDYFQ\",\"reason\":{\"type\":\"query_shard_exception\",\"reason\":\"failed to create query: maxClauseCount is set to 1024\",\"index\":\"jira-issues-20260518123610\",\"index_uuid\":\"RKIsjRDiS9yIzMen4M7d4g\",\"caused_by\":{\"type\":\"too_many_clauses\",\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\"}}}],\"grouped\":true,\"caused_by\":{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"},\"reason\":\"all shards failed\",\"root_cause\":[{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"}],\"type\":\"search_phase_execution_exception\"},\"status\":400}\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nSearch should complete without an error.\r\nh3. Actual Results\r\n\r\nIt gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Workaround\r\n\r\nIf feasible, you may increase the indices.query.bool.max_clause_count setting on your OpenSearch cluster. This is a cluster-level setting applied directly to OpenSearch (not to Jira).\r\n{quote}Step 1 — Find your OpenSearch connection details\r\nCheck your jira-config.properties file for:\r\n{code:java}\r\nopensearch.http.url=https://your-opensearch-host:9200\r\nopensearch.username=your_username\r\nopensearch.password=your_password\r\n{code}\r\nStep 2 — Apply the new setting\r\nFrom any machine with network access to the OpenSearch cluster (e.g., one of your Jira nodes), run:\r\n{code:java}\r\ncurl -X PUT \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Content-Type: application/json\" \\\r\n     -d '{\r\n  \"persistent\": {\r\n    \"indices.query.bool.max_clause_count\": 2048\r\n  }\r\n}'\r\n{code}\r\nReplace <OPENSEARCH_HOST>:<PORT>, <username>, and <password> with the values from your jira-config.properties.\r\n\r\nNote: If you are using AWS OpenSearch Service (managed), you cannot use the REST API for this. Instead, go to AWS Console → OpenSearch Service → Your Domain → Edit → Advanced cluster settings and add indices.query.bool.max_clause_count: 2048.\r\n\r\nStep 3 — Verify\r\n{code:java}\r\ncurl -X GET \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Accept: application/json\"\r\n{code}\r\nYou should see \"indices.query.bool.max_clause_count\": \"2048\" in the persistent section.\r\n\r\nStep 4 — Test\r\nRe-run your Team is EMPTY JQL query in Jira. It should now return results without errors. No Jira restart or reindex is required.\r\n{quote}","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4op27:","customfield_14734":"1|i4op8f:","customfield_10651":null,"customfield_14731":"1|i4nipo:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4op87:","customfield_12830":null,"customfield_10401":null,"summary":"After switching to OpenSearch on Jira, the JQL query \"Team is/is not EMPTY\" gives \"An unknown error occurred while trying to perform a search\"","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":6,"total":6,"histories":[{"id":"14373532","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fe9534534cb0","name":"fe9534534cb0","key":"JIRAUSER4705620","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4705620&avatarId=5822606","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4705620&avatarId=5822606","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4705620&avatarId=5822606","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4705620&avatarId=5822606"},"displayName":"Deepak Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-25T11:48:53.834+0000","items":[{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"116403","toString":"11.3.6"}]},{"id":"14373533","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fe9534534cb0","name":"fe9534534cb0","key":"JIRAUSER4705620","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4705620&avatarId=5822606","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4705620&avatarId=5822606","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4705620&avatarId=5822606","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4705620&avatarId=5822606"},"displayName":"Deepak Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-25T11:50:39.481+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\nAfter switching to OpenSearch on Jira, the JQL query \"Team is/{{{}is not{}}} EMPTY\" gives \"An unknown error occurred while trying to perform a search\".\r\n\r\nh3. Steps to Reproduce\r\n # Switch to OpenSearch 2.19.4 on Jira 11.3.4\r\n # Run the JQL query \"Team is/is not EMPTY\"\r\n # JQL hits this cluster-level limit( *1024 boolean clauses* per query):\r\n{code:java}\r\n2026-05-20 16:53:09,402+0200 http-nio2-8080-exec-18 ERROR xxxx00 1013x379971x1 jpi93p 10.249.14.103 /rest/issueNav/1/issueTable [c.a.j.p.i.service.issuetable.DefaultIssueTableService] Error searching\r\ncom.atlassian.jira.search.opensearch.exception.OpenSearchSearchException: Failure searching from OpenSearch\r\norg.opensearch.client.opensearch._types.ErrorResponse: {\"error\":{\"phase\":\"query\",\"failed_shards\":[{\"shard\":0,\"index\":\"jira-issues-20260518123610\",\"node\":\"AD01tvfNSVSmayZbXzDYFQ\",\"reason\":{\"type\":\"query_shard_exception\",\"reason\":\"failed to create query: maxClauseCount is set to 1024\",\"index\":\"jira-issues-20260518123610\",\"index_uuid\":\"RKIsjRDiS9yIzMen4M7d4g\",\"caused_by\":{\"type\":\"too_many_clauses\",\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\"}}}],\"grouped\":true,\"caused_by\":{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"},\"reason\":\"all shards failed\",\"root_cause\":[{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"}],\"type\":\"search_phase_execution_exception\"},\"status\":400}\r\n{code}\r\n\r\nh3. Expected Results\r\nSearch should complete without an error.\r\n\r\nh3. Actual Results\r\nIt gives \"An unknown error occurred while trying to perform a search\".\r\n\r\nh3. Workaround\r\nIf feasible, you may increase the indices.query.bool.max_clause_count setting on your OpenSearch cluster. This is a cluster-level setting applied directly to OpenSearch (not to Jira).\r\n{quote}\r\nStep 1 — Find your OpenSearch connection details\r\nCheck your jira-config.properties file for:\r\n{code}\r\nopensearch.http.url=https://your-opensearch-host:9200\r\nopensearch.username=your_username\r\nopensearch.password=your_password\r\n{code}\r\nStep 2 — Apply the new setting\r\nFrom any machine with network access to the OpenSearch cluster (e.g., one of your Jira nodes), run:\r\n{code}\r\ncurl -X PUT \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Content-Type: application/json\" \\\r\n     -d '{\r\n  \"persistent\": {\r\n    \"indices.query.bool.max_clause_count\": 2048\r\n  }\r\n}'\r\n{code}\r\nReplace <OPENSEARCH_HOST>:<PORT>, <username>, and <password> with the values from your jira-config.properties.\r\n\r\nNote: If you are using AWS OpenSearch Service (managed), you cannot use the REST API for this. Instead, go to AWS Console → OpenSearch Service → Your Domain → Edit → Advanced cluster settings and add indices.query.bool.max_clause_count: 2048.\r\n\r\nStep 3 — Verify\r\n{code}\r\ncurl -X GET \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Accept: application/json\"\r\n{code}\r\nYou should see \"indices.query.bool.max_clause_count\": \"2048\" in the persistent section.\r\n\r\nStep 4 — Test\r\nRe-run your Team is EMPTY JQL query in Jira. It should now return results without errors. No Jira restart or reindex is required.","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter switching to OpenSearch on Jira, the JQL query \"Team is/{{{}is not{}}} EMPTY\" gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Steps to Reproduce\r\n # Switch to OpenSearch 2.19.4 on Jira 11.3.4\r\n # Run the JQL query \"Team is/is not EMPTY\"\r\n # JQL hits this cluster-level limit( *1024 boolean clauses* per query):\r\n{code:java}\r\n2026-05-20 16:53:09,402+0200 http-nio2-8080-exec-18 ERROR xxxx00 1013x379971x1 jpi93p 10.249.14.103 /rest/issueNav/1/issueTable [c.a.j.p.i.service.issuetable.DefaultIssueTableService] Error searching\r\ncom.atlassian.jira.search.opensearch.exception.OpenSearchSearchException: Failure searching from OpenSearch\r\norg.opensearch.client.opensearch._types.ErrorResponse: {\"error\":{\"phase\":\"query\",\"failed_shards\":[{\"shard\":0,\"index\":\"jira-issues-20260518123610\",\"node\":\"AD01tvfNSVSmayZbXzDYFQ\",\"reason\":{\"type\":\"query_shard_exception\",\"reason\":\"failed to create query: maxClauseCount is set to 1024\",\"index\":\"jira-issues-20260518123610\",\"index_uuid\":\"RKIsjRDiS9yIzMen4M7d4g\",\"caused_by\":{\"type\":\"too_many_clauses\",\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\"}}}],\"grouped\":true,\"caused_by\":{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"},\"reason\":\"all shards failed\",\"root_cause\":[{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"}],\"type\":\"search_phase_execution_exception\"},\"status\":400}\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nSearch should complete without an error.\r\nh3. Actual Results\r\n\r\nIt gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Workaround\r\n\r\nIf feasible, you may increase the indices.query.bool.max_clause_count setting on your OpenSearch cluster. This is a cluster-level setting applied directly to OpenSearch (not to Jira).\r\n\r\n{quote}\r\nStep 1 — Find your OpenSearch connection details\r\nCheck your jira-config.properties file for:\r\n{code:java}\r\nopensearch.http.url=https://your-opensearch-host:9200\r\nopensearch.username=your_username\r\nopensearch.password=your_password\r\n{code}\r\nStep 2 — Apply the new setting\r\nFrom any machine with network access to the OpenSearch cluster (e.g., one of your Jira nodes), run:\r\n{code:java}\r\ncurl -X PUT \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Content-Type: application/json\" \\\r\n     -d '{\r\n  \"persistent\": {\r\n    \"indices.query.bool.max_clause_count\": 2048\r\n  }\r\n}'\r\n{code}\r\nReplace <OPENSEARCH_HOST>:<PORT>, <username>, and <password> with the values from your jira-config.properties.\r\n\r\nNote: If you are using AWS OpenSearch Service (managed), you cannot use the REST API for this. Instead, go to AWS Console → OpenSearch Service → Your Domain → Edit → Advanced cluster settings and add indices.query.bool.max_clause_count: 2048.\r\n\r\nStep 3 — Verify\r\n{code:java}\r\ncurl -X GET \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Accept: application/json\"\r\n{code}\r\nYou should see \"indices.query.bool.max_clause_count\": \"2048\" in the persistent section.\r\n\r\nStep 4 — Test\r\nRe-run your Team is EMPTY JQL query in Jira. It should now return results without errors. No Jira restart or reindex is required.\r\n{quote}"}]},{"id":"14373534","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=fe9534534cb0","name":"fe9534534cb0","key":"JIRAUSER4705620","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4705620&avatarId=5822606","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4705620&avatarId=5822606","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4705620&avatarId=5822606","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4705620&avatarId=5822606"},"displayName":"Deepak Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-25T11:52:27.047+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAfter switching to OpenSearch on Jira, the JQL query \"Team is/{{{}is not{}}} EMPTY\" gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Steps to Reproduce\r\n # Switch to OpenSearch 2.19.4 on Jira 11.3.4\r\n # Run the JQL query \"Team is/is not EMPTY\"\r\n # JQL hits this cluster-level limit( *1024 boolean clauses* per query):\r\n{code:java}\r\n2026-05-20 16:53:09,402+0200 http-nio2-8080-exec-18 ERROR xxxx00 1013x379971x1 jpi93p 10.249.14.103 /rest/issueNav/1/issueTable [c.a.j.p.i.service.issuetable.DefaultIssueTableService] Error searching\r\ncom.atlassian.jira.search.opensearch.exception.OpenSearchSearchException: Failure searching from OpenSearch\r\norg.opensearch.client.opensearch._types.ErrorResponse: {\"error\":{\"phase\":\"query\",\"failed_shards\":[{\"shard\":0,\"index\":\"jira-issues-20260518123610\",\"node\":\"AD01tvfNSVSmayZbXzDYFQ\",\"reason\":{\"type\":\"query_shard_exception\",\"reason\":\"failed to create query: maxClauseCount is set to 1024\",\"index\":\"jira-issues-20260518123610\",\"index_uuid\":\"RKIsjRDiS9yIzMen4M7d4g\",\"caused_by\":{\"type\":\"too_many_clauses\",\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\"}}}],\"grouped\":true,\"caused_by\":{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"},\"reason\":\"all shards failed\",\"root_cause\":[{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"}],\"type\":\"search_phase_execution_exception\"},\"status\":400}\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nSearch should complete without an error.\r\nh3. Actual Results\r\n\r\nIt gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Workaround\r\n\r\nIf feasible, you may increase the indices.query.bool.max_clause_count setting on your OpenSearch cluster. This is a cluster-level setting applied directly to OpenSearch (not to Jira).\r\n\r\n{quote}\r\nStep 1 — Find your OpenSearch connection details\r\nCheck your jira-config.properties file for:\r\n{code:java}\r\nopensearch.http.url=https://your-opensearch-host:9200\r\nopensearch.username=your_username\r\nopensearch.password=your_password\r\n{code}\r\nStep 2 — Apply the new setting\r\nFrom any machine with network access to the OpenSearch cluster (e.g., one of your Jira nodes), run:\r\n{code:java}\r\ncurl -X PUT \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Content-Type: application/json\" \\\r\n     -d '{\r\n  \"persistent\": {\r\n    \"indices.query.bool.max_clause_count\": 2048\r\n  }\r\n}'\r\n{code}\r\nReplace <OPENSEARCH_HOST>:<PORT>, <username>, and <password> with the values from your jira-config.properties.\r\n\r\nNote: If you are using AWS OpenSearch Service (managed), you cannot use the REST API for this. Instead, go to AWS Console → OpenSearch Service → Your Domain → Edit → Advanced cluster settings and add indices.query.bool.max_clause_count: 2048.\r\n\r\nStep 3 — Verify\r\n{code:java}\r\ncurl -X GET \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Accept: application/json\"\r\n{code}\r\nYou should see \"indices.query.bool.max_clause_count\": \"2048\" in the persistent section.\r\n\r\nStep 4 — Test\r\nRe-run your Team is EMPTY JQL query in Jira. It should now return results without errors. No Jira restart or reindex is required.\r\n{quote}","to":null,"toString":"h3. Issue Summary\r\n\r\nAfter switching to OpenSearch on Jira, the JQL query \"Team is/{{{}is not{}}} EMPTY\" gives \"An unknown error occurred while trying to perform a search\".\r\n\r\n(i) Team is the custom field coming from Advanced Roadmap for Jira.\r\nh3. Steps to Reproduce\r\n # Switch to OpenSearch 2.19.4 on Jira 11.3.4\r\n # Run the JQL query \"Team is/is not EMPTY\"\r\n # JQL hits this cluster-level limit( *1024 boolean clauses* per query):\r\n{code:java}\r\n2026-05-20 16:53:09,402+0200 http-nio2-8080-exec-18 ERROR xxxx00 1013x379971x1 jpi93p 10.249.14.103 /rest/issueNav/1/issueTable [c.a.j.p.i.service.issuetable.DefaultIssueTableService] Error searching\r\ncom.atlassian.jira.search.opensearch.exception.OpenSearchSearchException: Failure searching from OpenSearch\r\norg.opensearch.client.opensearch._types.ErrorResponse: {\"error\":{\"phase\":\"query\",\"failed_shards\":[{\"shard\":0,\"index\":\"jira-issues-20260518123610\",\"node\":\"AD01tvfNSVSmayZbXzDYFQ\",\"reason\":{\"type\":\"query_shard_exception\",\"reason\":\"failed to create query: maxClauseCount is set to 1024\",\"index\":\"jira-issues-20260518123610\",\"index_uuid\":\"RKIsjRDiS9yIzMen4M7d4g\",\"caused_by\":{\"type\":\"too_many_clauses\",\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\"}}}],\"grouped\":true,\"caused_by\":{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"},\"reason\":\"all shards failed\",\"root_cause\":[{\"reason\":\"too_many_clauses: maxClauseCount is set to 1024\",\"type\":\"too_many_clauses\"}],\"type\":\"search_phase_execution_exception\"},\"status\":400}\r\n{code}\r\n\r\nh3. Expected Results\r\n\r\nSearch should complete without an error.\r\nh3. Actual Results\r\n\r\nIt gives \"An unknown error occurred while trying to perform a search\".\r\nh3. Workaround\r\n\r\nIf feasible, you may increase the indices.query.bool.max_clause_count setting on your OpenSearch cluster. This is a cluster-level setting applied directly to OpenSearch (not to Jira).\r\n{quote}Step 1 — Find your OpenSearch connection details\r\nCheck your jira-config.properties file for:\r\n{code:java}\r\nopensearch.http.url=https://your-opensearch-host:9200\r\nopensearch.username=your_username\r\nopensearch.password=your_password\r\n{code}\r\nStep 2 — Apply the new setting\r\nFrom any machine with network access to the OpenSearch cluster (e.g., one of your Jira nodes), run:\r\n{code:java}\r\ncurl -X PUT \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Content-Type: application/json\" \\\r\n     -d '{\r\n  \"persistent\": {\r\n    \"indices.query.bool.max_clause_count\": 2048\r\n  }\r\n}'\r\n{code}\r\nReplace <OPENSEARCH_HOST>:<PORT>, <username>, and <password> with the values from your jira-config.properties.\r\n\r\nNote: If you are using AWS OpenSearch Service (managed), you cannot use the REST API for this. Instead, go to AWS Console → OpenSearch Service → Your Domain → Edit → Advanced cluster settings and add indices.query.bool.max_clause_count: 2048.\r\n\r\nStep 3 — Verify\r\n{code:java}\r\ncurl -X GET \"https://<OPENSEARCH_HOST>:<PORT>/_cluster/settings\" \\\r\n     -u <username>:<password> \\\r\n     -H \"Accept: application/json\"\r\n{code}\r\nYou should see \"indices.query.bool.max_clause_count\": \"2048\" in the persistent section.\r\n\r\nStep 4 — Test\r\nRe-run your Team is EMPTY JQL query in Jira. It should now return results without errors. No Jira restart or reindex is required.\r\n{quote}"}]},{"id":"14373575","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-25T12:30:01.691+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14376898","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=nwroblewska","name":"nwroblewska","key":"nwroblewska","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=nwroblewska&avatarId=5755572","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=nwroblewska&avatarId=5755572","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=nwroblewska&avatarId=5755572","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=nwroblewska&avatarId=5755572"},"displayName":"Natalia Wroblewska","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-26T11:11:58.617+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14378153","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-27T04:04:46.949+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2146983","self":"https://jira.atlassian.com/rest/api/2/issue/2146983","key":"JRASERVER-79408","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n\r\nh3. Expected Results\r\nJira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oovj:","customfield_14734":"1|i4op1r:","customfield_10651":null,"customfield_14731":"1|i4nij0:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4op1j:","customfield_12830":null,"customfield_10401":null,"summary":"Jira DC connector enters retry storm when journal API returns 504, causing excessive load on customer DC instances","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":13,"total":13,"histories":[{"id":"14373077","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:36:36.053+0000","items":[{"field":"Link","fieldtype":"jira","from":null,"fromString":null,"to":"JRASERVER-79406","toString":"This issue is cloned from JRASERVER-79406"}]},{"id":"14373079","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:37:01.883+0000","items":[{"field":"reporter","fieldtype":"jira","from":"JIRAUSER10107067","fromString":"Shraddha Bhale","to":"JIRAUSER5963485","toString":"ahazra"}]},{"id":"14373080","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:40:06.500+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAutosuggestion for Labels with starting with # does not work in Jira 11.x\r\nh3. Steps to Reproduce\r\n # Create a issue and add label starting with #, For eg, #abc\r\n # Go to another issue and try to add the label with #a the abc label should appear but it does not, Instead it asks to create new label\r\n\r\nh3. Expected Results\r\n'#' label which exists should appear in dropdown\r\n\r\nh3. Actual Results\r\n\r\nIt does not show the existing label.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n # \r\n\r\nh3. Expected Results\r\n'#' Jira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14373081","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:40:54.042+0000","items":[{"field":"Version","fieldtype":"jira","from":"113803","fromString":"11.3.0","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"114496","toString":"10.3.15"}]},{"id":"14373082","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:41:11.155+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"11.03","to":null,"toString":""}]},{"id":"14373083","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:41:18.380+0000","items":[{"field":"Symptom Severity","fieldtype":"custom","from":"15832","fromString":"Severity 3 - Minor","to":"15831","toString":"Severity 2 - Major"}]},{"id":"14373084","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:41:26.966+0000","items":[{"field":"Link","fieldtype":"jira","from":"JRASERVER-79406","fromString":"This issue is cloned from JRASERVER-79406","to":null,"toString":null}]},{"id":"14373086","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:41:36.964+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n # \r\n\r\nh3. Expected Results\r\n'#' Jira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n\r\nh3. Expected Results\r\n'#' Jira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14373087","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:41:48.310+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n\r\nh3. Expected Results\r\n'#' Jira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen a customer's Jira DC instance returns a 504 Gateway Timeout on the journal events API (entity or permission), the Rovo connector falls into a retry storm — firing ~500+ HTTP requests/hour at the DC instance, well above the intended ~8 calls/hour. This can overwhelm the instance and trigger cascading node failures, effectively a self-inflicted denial-of-service.\r\n\r\nWe've seen this play out in production: a customer's 4-node DC instance hit 2000% CPU on individual nodes and went fully unresponsive. The only way to stop the traffic was for them to delete the Rovo application link.\r\n\r\n\r\nh3. Steps to Reproduce\r\n # Connecting Jira DC nodes with cloud using Rovo DC connector\r\n\r\nh3. Expected Results\r\nJira DC nodes shouldn't experience high CPU spikes under normal operation.\r\n\r\nh3. Actual Results\r\n\r\nJira DC nodes experience high CPU spikes under normal operation.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14373088","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=06f5aa6422ad","name":"06f5aa6422ad","key":"JIRAUSER4654493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4654493&avatarId=6436406","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4654493&avatarId=6436406","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4654493&avatarId=6436406","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4654493&avatarId=6436406"},"displayName":"Avik H","active":true,"timeZone":"UTC"},"created":"2026-05-25T06:42:04.855+0000","items":[{"field":"priority","fieldtype":"jira","from":"4","fromString":"Low","to":"3","toString":"Medium"}]},{"id":"14373108","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-25T07:30:06.620+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14373286","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ssreedhar%40atlassian.com","name":"ssreedhar@atlassian.com","key":"ssreedhar@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=ssreedhar%40atlassian.com&avatarId=6381124","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=ssreedhar%40atlassian.com&avatarId=6381124","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=ssreedhar%40atlassian.com&avatarId=6381124","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=ssreedhar%40atlassian.com&avatarId=6381124"},"displayName":"Shashank Sreedhar","active":true,"timeZone":"UTC"},"created":"2026-05-25T07:47:14.587+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1128905","toString":"This issue links to \"ACE-10638 (Jira Service Management)\""}]},{"id":"14379815","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=755f87a38635","name":"755f87a38635","key":"JIRAUSER6145207","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6145207&avatarId=7188374","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6145207&avatarId=7188374","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6145207&avatarId=7188374","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6145207&avatarId=7188374"},"displayName":"Krzysztof Krysiak","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-27T08:27:32.217+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2146598","self":"https://jira.atlassian.com/rest/api/2/issue/2146598","key":"JRASERVER-79406","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - 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Issue Summary\r\n\r\nAutosuggestion for Labels with starting with # does not work in Jira 11.x\r\nh3. Steps to Reproduce\r\n # Create a issue and add label starting with #, For eg, #abc\r\n # Go to another issue and try to add the label with #a the abc label should appear but it does not, Instead it asks to create new label\r\n\r\nh3. Expected Results\r\n'#' label which exists should appear in dropdown\r\n\r\nh3. Actual Results\r\n\r\nIt does not show the existing label.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4onhr:","customfield_14734":"1|i4onnz:","customfield_10651":null,"customfield_14731":"1|i4nh58:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4onnr:","customfield_12830":null,"customfield_10401":null,"summary":"Autosuggestion for Labels with starting with # does not work in Jira 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Issue Summary\r\n\r\nAdd SMTP Mail Server page becomes unresponsive / extremely slow to load on Jira DC instances with large number of projects due to per-project avatar requests overwhelming the browser.\r\nh3. Steps to Reproduce\r\n # Set up a Jira DC instance with a lot of projects (8K+ projects)\r\n # Ensure each project has a notification scheme assigned\r\n # Log in as a Jira System Administrator\r\n # Navigate to _Administration → System → Mail → Outgoing Mail_\r\n # Click _Configure new SMTP mail server_ (or edit an existing one)\r\n # Open browser DevTools → Network tab and capture a HAR while the page loads\r\n\r\nh3. Expected Results\r\n\r\nThe Add/Edit SMTP Mail Server page should load within a few seconds regardless of the number of projects on the instance. The Test Connection works without any issue.\r\nh3. Actual Results\r\n\r\nThe AddSMTPServerConnection page takes tens of seconds to several minutes to load and it displays a blank page after some time. From the HAR, the browser seems to be issuing one /secure/projectavatar request per project (thousands of requests):\r\n{noformat}\r\n/jira/secure/projectavatar?size=small&pid=19100 {noformat}\r\nh3. Workaround\r\n\r\nAs an interim workaround, block the /secure/projectavatar requests at the browser level (via browser DevTools \"Block request URL\" feature or a network-level blocker) while loading the SMTP mail server page. This prevents the thousands of avatar requests from being issued and allows the page to render normally.\r\n * In Chrome DevTools: Network tab → right-click any /secure/projectavatar request → {_}Block request URL{_}, then reload the page.\r\n * This is a client-side mitigation only and should be used by admins during page configuration; it does not require server-side changes.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4on53:","customfield_14734":"1|i4onbb:","customfield_10651":null,"customfield_14731":"1|i4ngsk:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4onb3:","customfield_12830":null,"customfield_10401":null,"summary":"Add SMTP Mail Server page becomes unresponsive / extremely slow to load on Jira DC instances with large number of projects","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14366899","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-22T06:30:01.707+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14367166","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=aea6bfd9e5b3","name":"aea6bfd9e5b3","key":"JIRAUSER9895493","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9895493&avatarId=11046984","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9895493&avatarId=11046984","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9895493&avatarId=11046984","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9895493&avatarId=11046984"},"displayName":"Bartosz Radaczyński","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-22T07:58:30.855+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14367723","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c0365eb4a5cb","name":"c0365eb4a5cb","key":"JIRAUSER4652830","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4652830&avatarId=6020748","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4652830&avatarId=6020748","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4652830&avatarId=6020748","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4652830&avatarId=6020748"},"displayName":"Neel","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-23T00:59:14.871+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nAdd SMTP Mail Server page becomes unresponsive / extremely slow to load on Jira DC instances with large number of projects due to per-project avatar requests overwhelming the browser.\r\nh3. Steps to Reproduce\r\n # Set up a Jira DC instance with a lot of projects (8K+ projects)\r\n\r\n # Ensure each project has a notification scheme assigned\r\n\r\n # Log in as a Jira System Administrator\r\n\r\n # Navigate to _Administration → System → Mail → Outgoing Mail_\r\n\r\n # Click _Configure new SMTP mail server_ (or edit an existing one)\r\n\r\n # Open browser DevTools → Network tab and capture a HAR while the page loads\r\n\r\nh3. Expected Results\r\n\r\nThe Add/Edit SMTP Mail Server page should load within a few seconds regardless of the number of projects on the instance. The Test Connection works without any issue.\r\nh3. Actual Results\r\n\r\nThe AddSMTPServerConnection page takes tens of seconds to several minutes to load and it displays a blank page after some time. From the HAR, the browser seems to be issuing one /secure/projectavatar request per project (thousands of requests):\r\n{noformat}\r\n/jira/secure/projectavatar?size=small&pid=19100 {noformat}\r\nh3. Workaround\r\n * As an interim workaround, block the /secure/projectavatar requests at the browser level (via browser DevTools \"Block request URL\" feature or a network-level blocker) while loading the SMTP mail server page. This prevents the thousands of avatar requests from being issued and allows the page to render normally.\r\n\r\n ** In Chrome DevTools: Network tab → right-click any /secure/projectavatar request → {_}Block request URL{_}, then reload the page.\r\n\r\n * This is a client-side mitigation only and should be used by admins during page configuration; it does not require server-side changes.","to":null,"toString":"h3. Issue Summary\r\n\r\nAdd SMTP Mail Server page becomes unresponsive / extremely slow to load on Jira DC instances with large number of projects due to per-project avatar requests overwhelming the browser.\r\nh3. Steps to Reproduce\r\n # Set up a Jira DC instance with a lot of projects (8K+ projects)\r\n # Ensure each project has a notification scheme assigned\r\n # Log in as a Jira System Administrator\r\n # Navigate to _Administration → System → Mail → Outgoing Mail_\r\n # Click _Configure new SMTP mail server_ (or edit an existing one)\r\n # Open browser DevTools → Network tab and capture a HAR while the page loads\r\n\r\nh3. Expected Results\r\n\r\nThe Add/Edit SMTP Mail Server page should load within a few seconds regardless of the number of projects on the instance. The Test Connection works without any issue.\r\nh3. Actual Results\r\n\r\nThe AddSMTPServerConnection page takes tens of seconds to several minutes to load and it displays a blank page after some time. From the HAR, the browser seems to be issuing one /secure/projectavatar request per project (thousands of requests):\r\n{noformat}\r\n/jira/secure/projectavatar?size=small&pid=19100 {noformat}\r\nh3. Workaround\r\n\r\nAs an interim workaround, block the /secure/projectavatar requests at the browser level (via browser DevTools \"Block request URL\" feature or a network-level blocker) while loading the SMTP mail server page. This prevents the thousands of avatar requests from being issued and allows the page to render normally.\r\n * In Chrome DevTools: Network tab → right-click any /secure/projectavatar request → {_}Block request URL{_}, then reload the page.\r\n * This is a client-side mitigation only and should be used by admins during page configuration; it does not require server-side 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Zaparoli","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79404/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79404/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-21T20:37:49.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4on1z:","updated":"2026-05-23T04:06:14.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJira Calendar Plugin 8.0.0, the \"daily total\" clickable link within the Issues Calendar gadget no longer functions as expected. Instead of opening a list of issues for that specific day, the link redirects the user to the Issue Search page, however, without the JQL query.\r\n * Found in:\r\n\r\n ** Jira Calendar Plugin v8.0.0\r\n *** Tested on:\r\n **** Jira 11.3.4\r\n **** Jira 11.3.6\r\n * Not replicated in:\r\n ** Jira Calendar Plugin v7.0.0\r\n *** Tested on:\r\n **** Jira 10.3.21\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira Data Center 11 and Jira Calendar Plugin 8.0.0.\r\n # Configure a dashboard with the \"Jira Issues Calendar\" gadget.\r\n # Ensure there are issues with a \"Due Date\" populated so they appear on the calendar.\r\n # Access the dashboard\r\n # Click on the \"Total\" link for any day that has multiple issues.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget should open a list or search view showing all issues scheduled for that specific day.\r\nh3. Actual Results\r\n\r\nThe browser redirects to the issue search page, however, without the JQL query:\r\n{noformat}\r\nJIRA_URL/secure/IssueNavigator.jspa?reset=true${searchService.getQueryString(%20$authcontext.user,%20$calSearch.getSearchRequestForDay(%20$day%20)%20)}\r\n{noformat}\r\nThe following 404 error happens in the network request:\r\n{code:java}\r\nplugins/servlet/gadgets/$webResourceManager.getStaticPluginResource('com.atlassian.jira.ext.calendar:issues-calendar-reso...\r\n{code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4omwv:","customfield_14734":"1|i4on33:","customfield_10651":null,"customfield_14731":"1|i4ngkc:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4on2v:","customfield_12830":null,"customfield_10401":null,"summary":"Jira Issues Calendar gadget daily total link fails to display issues and redirects to the previous page.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14365302","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d74d3b1a350","name":"7d74d3b1a350","key":"JIRAUSER4626561","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4626561&avatarId=5816066","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4626561&avatarId=5816066","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4626561&avatarId=5816066","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4626561&avatarId=5816066"},"displayName":"Rodrigo Jose Zaparoli","active":true,"timeZone":"UTC"},"created":"2026-05-21T20:42:25.040+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira Calendar Plugin 8.0.0, the \"daily total\" clickable link within the Issues Calendar gadget no longer functions as expected. Instead of opening a list of issues for that specific day, the link redirects the user to the Issue Search page, however, without the JQL query, \r\n\r\nh3. Steps to Reproduce\r\n # Install Jira Data Center 11 and Jira Calendar Plugin 8.0.0.\r\n # Configure a dashboard with the \"Jira Issues Calendar\" gadget.\r\n # Ensure there are issues with a \"Due Date\" populated so they appear on the calendar.\r\n # Access the dashboard\r\n # Click on the \"Total\" link for any day that has multiple issues.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget should open a list or search view showing all issues scheduled for that specific day.\r\n\r\nh3. Actual Results\r\n\r\nThe browser redirects to the issue search page, however, without the JQL query: \r\n{noformat}\r\nJIRA_URL/secure/IssueNavigator.jspa?reset=true${searchService.getQueryString(%20$authcontext.user,%20$calSearch.getSearchRequestForDay(%20$day%20)%20)}\r\n{noformat}\r\nThe following 404 error happens in the network request: \r\n{code}\r\nplugins/servlet/gadgets/$webResourceManager.getStaticPluginResource('com.atlassian.jira.ext.calendar:issues-calendar-reso...\r\n{code}\r\n\r\nh3. Workaround\r\n\r\n Currently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nJira Calendar Plugin 8.0.0, the \"daily total\" clickable link within the Issues Calendar gadget no longer functions as expected. Instead of opening a list of issues for that specific day, the link redirects the user to the Issue Search page, however, without the JQL query.\r\n * Found in:\r\n\r\n ** Jira Calendar Plugin v8.0.0\r\n\r\n *** Tested on:\r\n\r\n **** Jira 11.3.4\r\n\r\n **** Jira 11.3.6\r\n\r\n * Not replicated in:\r\n\r\n ** Jira Calendar Plugin v7.0.0\r\n\r\n *** Tested on:\r\n\r\n **** Jira 10.3.21\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira Data Center 11 and Jira Calendar Plugin 8.0.0.\r\n # Configure a dashboard with the \"Jira Issues Calendar\" gadget.\r\n # Ensure there are issues with a \"Due Date\" populated so they appear on the calendar.\r\n # Access the dashboard\r\n # Click on the \"Total\" link for any day that has multiple issues.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget should open a list or search view showing all issues scheduled for that specific day.\r\nh3. Actual Results\r\n\r\nThe browser redirects to the issue search page, however, without the JQL query:\r\n{noformat}\r\nJIRA_URL/secure/IssueNavigator.jspa?reset=true${searchService.getQueryString(%20$authcontext.user,%20$calSearch.getSearchRequestForDay(%20$day%20)%20)}\r\n{noformat}\r\nThe following 404 error happens in the network request:\r\n{code:java}\r\nplugins/servlet/gadgets/$webResourceManager.getStaticPluginResource('com.atlassian.jira.ext.calendar:issues-calendar-reso...\r\n{code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14365303","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d74d3b1a350","name":"7d74d3b1a350","key":"JIRAUSER4626561","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4626561&avatarId=5816066","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4626561&avatarId=5816066","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4626561&avatarId=5816066","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4626561&avatarId=5816066"},"displayName":"Rodrigo Jose Zaparoli","active":true,"timeZone":"UTC"},"created":"2026-05-21T20:42:40.827+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira Calendar Plugin 8.0.0, the \"daily total\" clickable link within the Issues Calendar gadget no longer functions as expected. Instead of opening a list of issues for that specific day, the link redirects the user to the Issue Search page, however, without the JQL query.\r\n * Found in:\r\n\r\n ** Jira Calendar Plugin v8.0.0\r\n\r\n *** Tested on:\r\n\r\n **** Jira 11.3.4\r\n\r\n **** Jira 11.3.6\r\n\r\n * Not replicated in:\r\n\r\n ** Jira Calendar Plugin v7.0.0\r\n\r\n *** Tested on:\r\n\r\n **** Jira 10.3.21\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira Data Center 11 and Jira Calendar Plugin 8.0.0.\r\n # Configure a dashboard with the \"Jira Issues Calendar\" gadget.\r\n # Ensure there are issues with a \"Due Date\" populated so they appear on the calendar.\r\n # Access the dashboard\r\n # Click on the \"Total\" link for any day that has multiple issues.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget should open a list or search view showing all issues scheduled for that specific day.\r\nh3. Actual Results\r\n\r\nThe browser redirects to the issue search page, however, without the JQL query:\r\n{noformat}\r\nJIRA_URL/secure/IssueNavigator.jspa?reset=true${searchService.getQueryString(%20$authcontext.user,%20$calSearch.getSearchRequestForDay(%20$day%20)%20)}\r\n{noformat}\r\nThe following 404 error happens in the network request:\r\n{code:java}\r\nplugins/servlet/gadgets/$webResourceManager.getStaticPluginResource('com.atlassian.jira.ext.calendar:issues-calendar-reso...\r\n{code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nJira Calendar Plugin 8.0.0, the \"daily total\" clickable link within the Issues Calendar gadget no longer functions as expected. Instead of opening a list of issues for that specific day, the link redirects the user to the Issue Search page, however, without the JQL query.\r\n * Found in:\r\n\r\n ** Jira Calendar Plugin v8.0.0\r\n *** Tested on:\r\n **** Jira 11.3.4\r\n **** Jira 11.3.6\r\n * Not replicated in:\r\n ** Jira Calendar Plugin v7.0.0\r\n *** Tested on:\r\n **** Jira 10.3.21\r\n\r\nh3. Steps to Reproduce\r\n # Install Jira Data Center 11 and Jira Calendar Plugin 8.0.0.\r\n # Configure a dashboard with the \"Jira Issues Calendar\" gadget.\r\n # Ensure there are issues with a \"Due Date\" populated so they appear on the calendar.\r\n # Access the dashboard\r\n # Click on the \"Total\" link for any day that has multiple issues.\r\n\r\nh3. Expected Results\r\n\r\nThe gadget should open a list or search view showing all issues scheduled for that specific day.\r\nh3. Actual Results\r\n\r\nThe browser redirects to the issue search page, however, without the JQL query:\r\n{noformat}\r\nJIRA_URL/secure/IssueNavigator.jspa?reset=true${searchService.getQueryString(%20$authcontext.user,%20$calSearch.getSearchRequestForDay(%20$day%20)%20)}\r\n{noformat}\r\nThe following 404 error happens in the network request:\r\n{code:java}\r\nplugins/servlet/gadgets/$webResourceManager.getStaticPluginResource('com.atlassian.jira.ext.calendar:issues-calendar-reso...\r\n{code}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14365216","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-21T21:30:02.601+0000","items":[{"field":"Introduced in 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Lowery","active":true,"timeZone":"America/Los_Angeles"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79403/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79403/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-20T16:39:25.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4olz3:","updated":"2026-05-22T04:05:27.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nOn Jira Data Center 11.3.x, the Heat Map gadget renders the total issue count summary link with a literal \\{3} in the href attribute instead of the expected JQL or filter URL. Clicking the link navigates to a broken URL such as:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\n\r\nThe individual item links within the Heat Map render correctly. Only the total count summary link at the bottom of the gadget is affected. The issue reproduces regardless of whether the gadget is configured with a project or a saved filter, and regardless of the statistic type selected.\r\nh3. Steps to Reproduce\r\n # On Jira DC 11.3.x, open any dashboard\r\n # Add a Heat Map gadget\r\n # Configure it with any project or saved filter and any statistic type (e.g. Assignee)\r\n # Save the gadget\r\n # Observe the total issue count summary link at the bottom of the gadget (e.g. \"23 Issues\")\r\n # Hover over or click the link\r\n\r\nh3. Expected Results\r\n\r\nThe summary line renders with a working link to the relevant issue search, for example:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → /issues/?jql=project+%3D+TEAM]\r\nh3. Actual Results\r\n\r\nThe summary line renders with a broken href:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → href=\"\\{3}\"]\r\n\r\nClicking the link navigates to:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oltz:","customfield_14734":"1|i4om07:","customfield_10651":null,"customfield_14731":"1|i4nfhg:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4olzz:","customfield_12830":null,"customfield_10401":null,"summary":"Heat Map gadget total issue count link renders as literal {3} instead of a valid URL on Jira DC 11.3.x","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14362155","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=068413bad3d1","name":"068413bad3d1","key":"JIRAUSER10056017","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10056017&avatarId=11221627","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10056017&avatarId=11221627","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10056017&avatarId=11221627","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10056017&avatarId=11221627"},"displayName":"Nick Lowery","active":true,"timeZone":"America/Los_Angeles"},"created":"2026-05-20T16:40:58.672+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nOn Jira Data Center 11.3.x, the Heat Map gadget renders the total issue count summary link with a literal \\{3} in the href attribute instead of the expected JQL or filter URL. Clicking the link navigates to a broken URL such as:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\n\r\nThe individual item links within the Heat Map render correctly. Only the total count summary link at the bottom of the gadget is affected. The issue reproduces regardless of whether the gadget is configured with a project or a saved filter, and regardless of the statistic type selected.\r\nh3. Steps to Reproduce\r\n # On Jira DC 11.3.x, open any dashboard\r\n\r\n # Add a Heat Map gadget\r\n\r\n # Configure it with any project or saved filter and any statistic type (e.g. Assignee)\r\n\r\n # Save the gadget\r\n\r\n # Observe the total issue count summary link at the bottom of the gadget (e.g. \"23 Issues\")\r\n\r\n # Hover over or click the link\r\n\r\nh3. Expected Results\r\n\r\nThe summary line renders with a working link to the relevant issue search, for example:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → /issues/?jql=project+%3D+TEAM]\r\nh3. Actual Results\r\n\r\nThe summary line renders with a broken href:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → href=\"\\{3}\"]\r\n\r\nClicking the link navigates to:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nOn Jira Data Center 11.3.x, the Heat Map gadget renders the total issue count summary link with a literal \\{3} in the href attribute instead of the expected JQL or filter URL. Clicking the link navigates to a broken URL such as:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\n\r\nThe individual item links within the Heat Map render correctly. Only the total count summary link at the bottom of the gadget is affected. The issue reproduces regardless of whether the gadget is configured with a project or a saved filter, and regardless of the statistic type selected.\r\nh3. Steps to Reproduce\r\n # On Jira DC 11.3.x, open any dashboard\r\n # Add a Heat Map gadget\r\n # Configure it with any project or saved filter and any statistic type (e.g. Assignee)\r\n # Save the gadget\r\n # Observe the total issue count summary link at the bottom of the gadget (e.g. \"23 Issues\")\r\n # Hover over or click the link\r\n\r\nh3. Expected Results\r\n\r\nThe summary line renders with a working link to the relevant issue search, for example:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → /issues/?jql=project+%3D+TEAM]\r\nh3. Actual Results\r\n\r\nThe summary line renders with a broken href:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → href=\"\\\\{3}\"]\r\n\r\nClicking the link navigates to:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14362156","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=068413bad3d1","name":"068413bad3d1","key":"JIRAUSER10056017","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10056017&avatarId=11221627","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10056017&avatarId=11221627","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10056017&avatarId=11221627","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10056017&avatarId=11221627"},"displayName":"Nick Lowery","active":true,"timeZone":"America/Los_Angeles"},"created":"2026-05-20T16:41:20.680+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nOn Jira Data Center 11.3.x, the Heat Map gadget renders the total issue count summary link with a literal \\{3} in the href attribute instead of the expected JQL or filter URL. Clicking the link navigates to a broken URL such as:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\n\r\nThe individual item links within the Heat Map render correctly. Only the total count summary link at the bottom of the gadget is affected. The issue reproduces regardless of whether the gadget is configured with a project or a saved filter, and regardless of the statistic type selected.\r\nh3. Steps to Reproduce\r\n # On Jira DC 11.3.x, open any dashboard\r\n # Add a Heat Map gadget\r\n # Configure it with any project or saved filter and any statistic type (e.g. Assignee)\r\n # Save the gadget\r\n # Observe the total issue count summary link at the bottom of the gadget (e.g. \"23 Issues\")\r\n # Hover over or click the link\r\n\r\nh3. Expected Results\r\n\r\nThe summary line renders with a working link to the relevant issue search, for example:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → /issues/?jql=project+%3D+TEAM]\r\nh3. Actual Results\r\n\r\nThe summary line renders with a broken href:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → href=\"\\\\{3}\"]\r\n\r\nClicking the link navigates to:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nOn Jira Data Center 11.3.x, the Heat Map gadget renders the total issue count summary link with a literal \\{3} in the href attribute instead of the expected JQL or filter URL. Clicking the link navigates to a broken URL such as:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\n\r\nThe individual item links within the Heat Map render correctly. Only the total count summary link at the bottom of the gadget is affected. The issue reproduces regardless of whether the gadget is configured with a project or a saved filter, and regardless of the statistic type selected.\r\nh3. Steps to Reproduce\r\n # On Jira DC 11.3.x, open any dashboard\r\n # Add a Heat Map gadget\r\n # Configure it with any project or saved filter and any statistic type (e.g. Assignee)\r\n # Save the gadget\r\n # Observe the total issue count summary link at the bottom of the gadget (e.g. \"23 Issues\")\r\n # Hover over or click the link\r\n\r\nh3. Expected Results\r\n\r\nThe summary line renders with a working link to the relevant issue search, for example:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → /issues/?jql=project+%3D+TEAM]\r\nh3. Actual Results\r\n\r\nThe summary line renders with a broken href:\r\n\r\nThere are 2 distinct 'Assignee' values in [23 Issues → href=\"\\{3}\"]\r\n\r\nClicking the link navigates to:\r\n\r\n[https://jira.example.com/secure/%7B3%7D]\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available"}]},{"id":"14362465","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-20T17:30:03.441+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14363709","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9f3282ce7890","name":"9f3282ce7890","key":"JIRAUSER8787128","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER8787128&avatarId=9913879","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER8787128&avatarId=9913879","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER8787128&avatarId=9913879","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER8787128&avatarId=9913879"},"displayName":"Patryk Oleksyk","active":true,"timeZone":"UTC"},"created":"2026-05-21T04:36:05.145+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14366593","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-22T04:05:27.668+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2146462","self":"https://jira.atlassian.com/rest/api/2/issue/2146462","key":"JRASERVER-79402","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\nAfter upgrading to Jira Data Center 11.x, attachments containing a semicolon (;) in the filename cannot be downloaded. The upload succeeds without error, but clicking download results in “Ouch! We can't load the image.“ error and the request fails with 400 error code. The semicolon is not part of the officially restricted character set (\\, /, \", %, :, $, ?, *) per https://confluence.atlassian.com/adminjiraserver/configuring-file-attachments-1027142528.html, so Jira correctly allows the upload. \r\n\r\nThis may be a regression introduced by the fix for https://jira.atlassian.com/browse/JRASERVER-76634, which tightened special character handling for attachments.\r\n\r\nh3. Steps to Reproduce\r\n# Open any issue with the attachment section visible.\r\n# Upload a file with a semicolon in the filename (e.g., test1;test2.txt) via drag-and-drop or the Browse dialog.\r\n# Upload succeeds — the attachment appears in the Attachments section.\r\n# Click on the attachment to download it.\r\n\r\nh3. Expected Results\r\nThe attachment is downloaded successfully.\r\n\r\nh3. Actual Results\r\n\r\nThe individual attachment download fails with HTTP Status 400 – Bad Request. If the attachment is an image, the thumbnail displays \"Ouch! We can't load the image.\"\r\n\r\nh3. 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Current situation:\r\n\r\nIn Jira Data Center running on Linux, the scripts that start the Tomcat (catalina) process end up embedding a invalid character (carriage return, ASCII 0x0d) in the middle of the command line.\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\n\r\n*Steps to reproduce:*\r\n1. Start Jira Datacenter on a Linux host\r\n2. Determine the process ID of the Tomcat/Catalina process:\r\nTOMCAT_PID=$(ps auxww | grep -i catalina | grep -v grep | awk '\\{print $2}')\r\n3. Examine the virtual file /proc/${TOMCAT_PID}/cmdline with a hex editor and look for the carriage return (ASCII 0x0d) character:\r\ncat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n4. Note the carriage return character after the last \"ALL-UNNAMED\" entry in the command line.\r\nh4. Workaround:\r\n\r\nUpdate /opt/atlassian/jira/bin/set-opens.sh and change the line:\r\n{code:java}\r\nJVM_OPENS=$(cat $PRGDIR/java-opens.txt){code}\r\nto:\r\n{code:java}\r\nJVM_OPENS=$(tr -d '\\r' < $PRGDIR/java-opens.txt){code}\r\nwhich will strip out any carriage return characters in Linux only","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oktr:","customfield_10651":null,"customfield_14734":"1|i4okzz:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4neh8:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4okzr:","customfield_10653":null,"customfield_10401":null,"summary":"Carriage return characters are in the Tomcat/Jira Data Center JVM startup scripts","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":5,"total":5,"histories":[{"id":"14359507","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ba8ad0b21fe9","name":"ba8ad0b21fe9","key":"JIRAUSER5269299","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5269299&avatarId=6184362","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5269299&avatarId=6184362","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5269299&avatarId=6184362","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5269299&avatarId=6184362"},"displayName":"Mateo","active":true,"timeZone":"America/Chicago"},"created":"2026-05-19T15:41:11.220+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h4. Current situation:\r\n\r\n_setenv.sh_ contains stray carriage return characters ({{{}{_}\\r{_}, or {}}}hex {_}{{0d}}{_})\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running.\r\nh4. Workaround:\r\n\r\nEither of the commands below will strip the windows-style carriage return characters from the file, converting it to Unix-style line endings:\r\n{code:java}\r\ndos2unix <JIRA_INSTALL_DIR>/bin/setenv.sh{code}\r\nor\r\n{code:java}\r\nsed -i 's/\\r$//' /path/to/setenv.sh {code}","to":null,"toString":"h4. Current situation:\r\n\r\n_setenv.sh_ contains stray carriage return characters ({{{}{_}\\r{_}, or {{}}}}hex {_}{{0d}}{_})\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\nh4. Workaround:\r\n\r\nEither of the commands below will strip the windows-style carriage return characters from the file, converting it to Unix-style line endings:\r\n{code:java}\r\ndos2unix <JIRA_INSTALL_DIR>/bin/setenv.sh{code}\r\nor\r\n{code:java}\r\nsed -i 's/\\r$//' /path/to/setenv.sh {code}"}]},{"id":"14359508","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ba8ad0b21fe9","name":"ba8ad0b21fe9","key":"JIRAUSER5269299","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5269299&avatarId=6184362","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5269299&avatarId=6184362","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5269299&avatarId=6184362","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5269299&avatarId=6184362"},"displayName":"Mateo","active":true,"timeZone":"America/Chicago"},"created":"2026-05-19T15:44:27.498+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h4. Current situation:\r\n\r\n_setenv.sh_ contains stray carriage return characters ({{{}{_}\\r{_}, or {{}}}}hex {_}{{0d}}{_})\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\nh4. Workaround:\r\n\r\nEither of the commands below will strip the windows-style carriage return characters from the file, converting it to Unix-style line endings:\r\n{code:java}\r\ndos2unix <JIRA_INSTALL_DIR>/bin/setenv.sh{code}\r\nor\r\n{code:java}\r\nsed -i 's/\\r$//' /path/to/setenv.sh {code}","to":null,"toString":"h4. Current situation:\r\n\r\n_setenv.sh_ contains stray carriage return characters ({{{}{_}\\r{_}, or {}}}hex {_}{{0d}}{_})\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\nh4. Workaround:\r\n\r\nEither of the commands below will strip the windows-style carriage return characters from the file, converting it to Unix-style line endings:\r\n{code:java}\r\ndos2unix <JIRA_INSTALL_DIR>/bin/setenv.sh{code}\r\nor\r\n{code:java}\r\nsed -i 's/\\r$//' /path/to/setenv.sh {code}"}]},{"id":"14359541","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ba8ad0b21fe9","name":"ba8ad0b21fe9","key":"JIRAUSER5269299","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5269299&avatarId=6184362","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5269299&avatarId=6184362","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5269299&avatarId=6184362","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5269299&avatarId=6184362"},"displayName":"Mateo","active":true,"timeZone":"America/Chicago"},"created":"2026-05-19T19:32:05.528+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h4. Current situation:\r\n\r\n_setenv.sh_ contains stray carriage return characters ({{{}{_}\\r{_}, or {}}}hex {_}{{0d}}{_})\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\nh4. Workaround:\r\n\r\nEither of the commands below will strip the windows-style carriage return characters from the file, converting it to Unix-style line endings:\r\n{code:java}\r\ndos2unix <JIRA_INSTALL_DIR>/bin/setenv.sh{code}\r\nor\r\n{code:java}\r\nsed -i 's/\\r$//' /path/to/setenv.sh {code}","to":null,"toString":"h4. Current situation:\r\n\r\nIn Jira Data Center running on Linux, the scripts that start the Tomcat (catalina) process end up embedding a invalid character (carriage return, ASCII 0x0d) in the middle of the command line.\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\n\r\n*Steps to reproduce:*\r\n1. Start Jira Datacenter on a Linux host\r\n2. Determine the process ID of the Tomcat/Catalina process:\r\nTOMCAT_PID=$(ps auxww | grep -i catalina | grep -v grep | awk '\\{print $2}')\r\n3. Examine the virtual file /proc/${TOMCAT_PID}/cmdline with a hex editor and look for the carriage return (ASCII 0x0d) character:\r\ncat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n4. Note the carriage return character after the last \"ALL-UNNAMED\" entry in the command line.\r\nh4. Workaround:\r\n\r\nUpdate /opt/atlassian/jira/bin/set-opens.sh and change the line:\r\n\r\nJVM_OPENS=$(cat $PRGDIR/java-opens.txt)\r\nto:\r\nJVM_OPENS=$(tr -d '\\r' < $PRGDIR/java-opens.txt)\r\n\r\nwhich will properly strip out any carriage return characters."}]},{"id":"14359542","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=ba8ad0b21fe9","name":"ba8ad0b21fe9","key":"JIRAUSER5269299","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5269299&avatarId=6184362","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5269299&avatarId=6184362","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5269299&avatarId=6184362","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5269299&avatarId=6184362"},"displayName":"Mateo","active":true,"timeZone":"America/Chicago"},"created":"2026-05-19T19:33:21.816+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h4. Current situation:\r\n\r\nIn Jira Data Center running on Linux, the scripts that start the Tomcat (catalina) process end up embedding a invalid character (carriage return, ASCII 0x0d) in the middle of the command line.\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\n\r\n*Steps to reproduce:*\r\n1. Start Jira Datacenter on a Linux host\r\n2. Determine the process ID of the Tomcat/Catalina process:\r\nTOMCAT_PID=$(ps auxww | grep -i catalina | grep -v grep | awk '\\{print $2}')\r\n3. Examine the virtual file /proc/${TOMCAT_PID}/cmdline with a hex editor and look for the carriage return (ASCII 0x0d) character:\r\ncat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n4. Note the carriage return character after the last \"ALL-UNNAMED\" entry in the command line.\r\nh4. Workaround:\r\n\r\nUpdate /opt/atlassian/jira/bin/set-opens.sh and change the line:\r\n\r\nJVM_OPENS=$(cat $PRGDIR/java-opens.txt)\r\nto:\r\nJVM_OPENS=$(tr -d '\\r' < $PRGDIR/java-opens.txt)\r\n\r\nwhich will properly strip out any carriage return characters.","to":null,"toString":"h4. Current situation:\r\n\r\nIn Jira Data Center running on Linux, the scripts that start the Tomcat (catalina) process end up embedding a invalid character (carriage return, ASCII 0x0d) in the middle of the command line.\r\n{code:java}\r\n~$ cat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n000003e0: 2d55 4e4e 414d 4544 0d00 2d58 583a 496e  -UNNAMED..-XX:In {code}\r\nWhile this has not caused any malfunction in Jira or prevent it running, it can prevent some security scanning tools from being able to tell if Tomcat is running. It has noted to be present in 11.3.4 and 11.3.6 versions of Jira.\r\n\r\n*Steps to reproduce:*\r\n1. Start Jira Datacenter on a Linux host\r\n2. Determine the process ID of the Tomcat/Catalina process:\r\nTOMCAT_PID=$(ps auxww | grep -i catalina | grep -v grep | awk '\\{print $2}')\r\n3. Examine the virtual file /proc/${TOMCAT_PID}/cmdline with a hex editor and look for the carriage return (ASCII 0x0d) character:\r\ncat /proc/${TOMCAT_PID}/cmdline | xxd | grep 0d\r\n4. Note the carriage return character after the last \"ALL-UNNAMED\" entry in the command line.\r\nh4. Workaround:\r\n\r\nUpdate /opt/atlassian/jira/bin/set-opens.sh and change the line:\r\n{code:java}\r\nJVM_OPENS=$(cat $PRGDIR/java-opens.txt){code}\r\nto:\r\n{code:java}\r\nJVM_OPENS=$(tr -d '\\r' < $PRGDIR/java-opens.txt){code}\r\nwhich will strip out any carriage return characters in Linux only"}]},{"id":"14363666","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics 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Issue Summary\r\n\r\nThe Text gadget was deprecated in Jira Data Center version 9.11 and fully removed in version 11.0.x to eliminate the potential security risk posed by a possible arbitrary HTML that the Text gadget might contain.\r\nOnce the user migrate to version 11.0.x, the Dashboards configured with Text gadgets starts showing rendering error.\r\nCurrently, there is no available method to perform a bulk migration of content from the Text gadget to the Rich Text gadget. \r\n\r\n[Jira Software 9.11.x release notes|https://confluence.atlassian.com/jirasoftware/jira-software-9-11-x-release-notes-1272283668.html#JiraSoftware9.11.xreleasenotes-rich-text-gadget]\r\n[Jira Software 11.0.x release notes|https://confluence.atlassian.com/jirasoftware/jira-software-11-0-x-release-notes-1587939582.html#JiraSoftware11.0.xreleasenotes-text-gadget]\r\n\r\n\r\n*Expected Results*\r\nIt would be really helpful & time saving if there were an automation, script, or feature that could assist in 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Workaround\r\n\r\nThe SQLs in [this KB|https://support.atlassian.com/jira/kb/error-issue-type-for-issue-with-id-is-null-when-searching-issues-in-jira] would help to surface issues without issue types and update the database with a valid issue type.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oftj:","customfield_10651":null,"customfield_14734":"1|i4ofzr:","customfield_12831":null,"customfield_18931":null,"customfield_14731":"1|i4n9h0:","customfield_14335":null,"customfield_12830":null,"customfield_18932":null,"customfield_14732":"1|i4ofzj:","customfield_10653":null,"customfield_10401":null,"summary":"Integrity Checker to validate issues without issue types","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_15530":null,"customfield_17830":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_11730":null,"customfield_15931":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":1,"total":1,"histories":[{"id":"14346676","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-14T04:06:22.970+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2145005","self":"https://jira.atlassian.com/rest/api/2/issue/2145005","key":"JRASERVER-79397","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Installer"},{"self":"https://jira.atlassian.com/rest/api/2/component/10124","id":"10124","name":"Installation"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":4.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79397/votes","votes":0,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79397/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-12T05:40:37.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ofxz:","updated":"2026-06-09T07:50:35.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nDuring startup, Jira logs the following messages in the {{$JIRA_INSTALL/logs/catalina.$DATE.log}:\r\n{noformat}\r\n12-May-2026 05:15:51.180 WARNING [main] org.apache.catalina.core.AprLifecycleListener.init The Apache Tomcat Native library failed to load. The error reported was [C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform]\r\n\tjava.lang.UnsatisfiedLinkError: C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.load(Native Method)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.ClassLoader.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.Runtime.load0(Unknown Source)\r\n\t\tat java.base/java.lang.System.load(Unknown Source)\r\n\t\tat org.apache.tomcat.jni.Library.<init>(Library.java:39)\r\n\t\tat org.apache.tomcat.jni.Library.initialize(Library.java:148)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.init(AprLifecycleListener.java:221)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.lifecycleEvent(AprLifecycleListener.java:148)\r\n\t\tat org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:109)\r\n\t\tat org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:389)\r\n\t\tat org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:121)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:709)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:732)\r\n\t\tat java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)\r\n\t\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\r\n\t\tat org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:299)\r\n\t\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)\r\n{noformat}\r\n{noformat}\r\n12-May-2026 05:15:52.118 SEVERE [main] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\\Program Files\\Atlassian\\Jira\\conf\\Catalina\\localhost]\r\n{noformat}\r\n\r\n(i) However, Jira will be running without any issues. These are false alarms and harmless.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira using the EXE on a Windows machine.\r\n# Start Jira and monitor the {{$JIRA_INSTALL/logs/catalina.$DATE.log}} file.\r\n\r\nh3. Expected Results\r\n\r\nThose log message does not exist in the Jira's Catalina logs.\r\n\r\nh3. Actual Results\r\n\r\nThose log message is being printed into the Jira's Catalina logs.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ofsv:","customfield_14734":"1|i4ofz3:","customfield_10651":null,"customfield_14731":"1|i4n9gc:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4ofyv:","customfield_12830":null,"customfield_10401":null,"summary":"False log messages during Jira startup in Windows","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":12,"total":12,"histories":[{"id":"14340921","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-12T06:30:03.884+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.01"}]},{"id":"14342048","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-12T13:56:14.484+0000","items":[{"field":"Version","fieldtype":"jira","from":"113075","fromString":"11.1.0","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"114595","toString":"11.3.1"}]},{"id":"14342049","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-12T13:58:40.488+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nDuring startup, Jira logs the following messages in the {{atlassian-jira.log}}:\r\n{noformat}\r\n12-May-2026 05:15:51.180 WARNING [main] org.apache.catalina.core.AprLifecycleListener.init The Apache Tomcat Native library failed to load. The error reported was [C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform]\r\n\tjava.lang.UnsatisfiedLinkError: C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.load(Native Method)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.ClassLoader.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.Runtime.load0(Unknown Source)\r\n\t\tat java.base/java.lang.System.load(Unknown Source)\r\n\t\tat org.apache.tomcat.jni.Library.<init>(Library.java:39)\r\n\t\tat org.apache.tomcat.jni.Library.initialize(Library.java:148)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.init(AprLifecycleListener.java:221)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.lifecycleEvent(AprLifecycleListener.java:148)\r\n\t\tat org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:109)\r\n\t\tat org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:389)\r\n\t\tat org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:121)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:709)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:732)\r\n\t\tat java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)\r\n\t\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\r\n\t\tat org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:299)\r\n\t\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)\r\n{noformat}\r\n{noformat}\r\n12-May-2026 05:15:52.118 SEVERE [main] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\\Program Files\\Atlassian\\Jira\\conf\\Catalina\\localhost]\r\n{noformat}\r\n\r\n(i) However, Jira will be running without any issues. These are false alarms and harmless.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira using the EXE on a Windows machine.\r\n# Start Jira and monitor the logs.\r\n\r\nh3. Expected Results\r\n\r\nThose log message does not exist in the Jira logs.\r\n\r\nh3. Actual Results\r\n\r\nThose log message is being printed into the Jira logs.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.","to":null,"toString":"h3. Issue Summary\r\n\r\nDuring startup, Jira logs the following messages in the {{atlassian-jira.log}}:\r\n{noformat}\r\n12-May-2026 05:15:51.180 WARNING [main] org.apache.catalina.core.AprLifecycleListener.init The Apache Tomcat Native library failed to load. The error reported was [C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform]\r\n\tjava.lang.UnsatisfiedLinkError: C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.load(Native Method)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.ClassLoader.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.Runtime.load0(Unknown Source)\r\n\t\tat java.base/java.lang.System.load(Unknown Source)\r\n\t\tat org.apache.tomcat.jni.Library.<init>(Library.java:39)\r\n\t\tat org.apache.tomcat.jni.Library.initialize(Library.java:148)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.init(AprLifecycleListener.java:221)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.lifecycleEvent(AprLifecycleListener.java:148)\r\n\t\tat org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:109)\r\n\t\tat org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:389)\r\n\t\tat org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:121)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:709)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:732)\r\n\t\tat java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)\r\n\t\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\r\n\t\tat org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:299)\r\n\t\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)\r\n{noformat}\r\n{noformat}\r\n12-May-2026 05:15:52.118 SEVERE [main] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\\Program Files\\Atlassian\\Jira\\conf\\Catalina\\localhost]\r\n{noformat}\r\n\r\n(i) However, Jira will be running without any issues. These are false alarms and harmless.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira using the EXE on a Windows machine.\r\n# Start Jira and monitor the {{atlassian-jira.log}} file.\r\n\r\nh3. Expected Results\r\n\r\nThose log message does not exist in the Jira logs.\r\n\r\nh3. Actual Results\r\n\r\nThose log message is being printed into the Jira logs.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available."}]},{"id":"14342091","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-12T14:30:02.360+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"11.01","to":null,"toString":"11.03"}]},{"id":"14343105","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-13T03:55:07.415+0000","items":[{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"116403","toString":"11.3.6"}]},{"id":"14343106","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-13T03:55:28.577+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"11.03","to":null,"toString":""}]},{"id":"14343112","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=mmuthusamy","name":"mmuthusamy","key":"mmuthusamy","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=mmuthusamy&avatarId=10227862","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=mmuthusamy&avatarId=10227862","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=mmuthusamy&avatarId=10227862","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=mmuthusamy&avatarId=10227862"},"displayName":"Moga","active":true,"timeZone":"Australia/Sydney"},"created":"2026-05-13T04:01:26.341+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nDuring startup, Jira logs the following messages in the {{atlassian-jira.log}}:\r\n{noformat}\r\n12-May-2026 05:15:51.180 WARNING [main] org.apache.catalina.core.AprLifecycleListener.init The Apache Tomcat Native library failed to load. The error reported was [C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform]\r\n\tjava.lang.UnsatisfiedLinkError: C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.load(Native Method)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.ClassLoader.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.Runtime.load0(Unknown Source)\r\n\t\tat java.base/java.lang.System.load(Unknown Source)\r\n\t\tat org.apache.tomcat.jni.Library.<init>(Library.java:39)\r\n\t\tat org.apache.tomcat.jni.Library.initialize(Library.java:148)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.init(AprLifecycleListener.java:221)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.lifecycleEvent(AprLifecycleListener.java:148)\r\n\t\tat org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:109)\r\n\t\tat org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:389)\r\n\t\tat org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:121)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:709)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:732)\r\n\t\tat java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)\r\n\t\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\r\n\t\tat org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:299)\r\n\t\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)\r\n{noformat}\r\n{noformat}\r\n12-May-2026 05:15:52.118 SEVERE [main] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\\Program Files\\Atlassian\\Jira\\conf\\Catalina\\localhost]\r\n{noformat}\r\n\r\n(i) However, Jira will be running without any issues. These are false alarms and harmless.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira using the EXE on a Windows machine.\r\n# Start Jira and monitor the {{atlassian-jira.log}} file.\r\n\r\nh3. Expected Results\r\n\r\nThose log message does not exist in the Jira logs.\r\n\r\nh3. Actual Results\r\n\r\nThose log message is being printed into the Jira logs.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.","to":null,"toString":"h3. Issue Summary\r\n\r\nDuring startup, Jira logs the following messages in the {{$JIRA_INSTALL/logs/catalina.$DATE.log}:\r\n{noformat}\r\n12-May-2026 05:15:51.180 WARNING [main] org.apache.catalina.core.AprLifecycleListener.init The Apache Tomcat Native library failed to load. The error reported was [C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform]\r\n\tjava.lang.UnsatisfiedLinkError: C:\\Program Files\\Atlassian\\Jira\\bin\\tcnative-2.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.load(Native Method)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.ClassLoader.loadLibrary(Unknown Source)\r\n\t\tat java.base/java.lang.Runtime.load0(Unknown Source)\r\n\t\tat java.base/java.lang.System.load(Unknown Source)\r\n\t\tat org.apache.tomcat.jni.Library.<init>(Library.java:39)\r\n\t\tat org.apache.tomcat.jni.Library.initialize(Library.java:148)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.init(AprLifecycleListener.java:221)\r\n\t\tat org.apache.catalina.core.AprLifecycleListener.lifecycleEvent(AprLifecycleListener.java:148)\r\n\t\tat org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:109)\r\n\t\tat org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:389)\r\n\t\tat org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:121)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:709)\r\n\t\tat org.apache.catalina.startup.Catalina.load(Catalina.java:732)\r\n\t\tat java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(Unknown Source)\r\n\t\tat java.base/java.lang.reflect.Method.invoke(Unknown Source)\r\n\t\tat org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:299)\r\n\t\tat org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)\r\n{noformat}\r\n{noformat}\r\n12-May-2026 05:15:52.118 SEVERE [main] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\\Program Files\\Atlassian\\Jira\\conf\\Catalina\\localhost]\r\n{noformat}\r\n\r\n(i) However, Jira will be running without any issues. These are false alarms and harmless.\r\n\r\nh3. Steps to Reproduce\r\n# Install Jira using the EXE on a Windows machine.\r\n# Start Jira and monitor the {{$JIRA_INSTALL/logs/catalina.$DATE.log}} file.\r\n\r\nh3. Expected Results\r\n\r\nThose log message does not exist in the Jira's Catalina logs.\r\n\r\nh3. Actual Results\r\n\r\nThose log message is being printed into the Jira's Catalina logs.\r\n\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available."}]},{"id":"14343390","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-13T04:30:01.211+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14345026","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=255109c6c964","name":"255109c6c964","key":"JIRAUSER5291638","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5291638&avatarId=6213047","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5291638&avatarId=6213047","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5291638&avatarId=6213047","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5291638&avatarId=6213047"},"displayName":"Maria Marzec","active":true,"timeZone":"UTC"},"created":"2026-05-13T14:02:09.265+0000","items":[{"field":"Development Effort","fieldtype":"custom","from":null,"fromString":null,"to":"13032","toString":"M"},{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14346622","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-14T04:06:14.683+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]},{"id":"14404463","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-07T04:06:31.426+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":"1","to":null,"toString":"2"}]},{"id":"14409599","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-06-09T07:50:35.729+0000","items":[{"field":"UIS","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"4"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2144985","self":"https://jira.atlassian.com/rest/api/2/issue/2144985","key":"JRASERVER-79396","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_14430":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"fixVersions":[],"resolution":null,"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":null,"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":null,"customfield_17930":null,"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":[],"customfield_11433":"9223372036854775807","customfield_10610":1.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":null,"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/11772","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/generic.png","name":"Gathering Interest","id":"11772","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"default","name":"To Do"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/43408","id":"43408","name":"Indexing"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":null,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_13430":null,"customfield_11130":"9223372036854775807","customfield_10680":null,"customfield_10681":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"customfield_10560":null,"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79396/votes","votes":6,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/10000","id":"10000","description":"","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51505&avatarType=issuetype","name":"Suggestion","subtask":false,"avatarId":51505},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79396/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_15430":null,"customfield_19230":null,"customfield_19231":null,"created":"2026-05-11T13:29:52.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ofdj:","updated":"2026-05-20T16:41:59.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nCurrently for Opensearch search engine the indexing is performed in the  background by default as mentioned in [Search Indexing|https://confluence.atlassian.com/adminjiraserver/search-indexing-opensearch-1652457579.html]. \r\nRequesting for a configurable option for foreground-style re-indexing in OpenSearch. This would allow administrators like you to choose between maximum throughput and continuous availability, depending on operational needs. 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This request would be to make it such that this list can be exported as CSV.\r\n\r\nImperfect workaround:\r\n\r\nUse SQL queries as per [https://confluence.atlassian.com/enterprise/managing-projects-in-jira-data-center-performance-1488597901.html] and export them as CSV. 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Issue Summary\r\n\r\nDuring Jira Data Center upgrades to 10.3 or higher, Jira may fail to start or experience extreme startup delays due to a Java heap space OutOfMemoryError. The problem occurs in an Active Objects (AO) upgrade task within the Atlassian Troubleshooting and Support Tools (ATST) plugin: {{{}AODataCacheSchemaFixUpgradeTask{}}}.\r\n\r\nThis task attempts to load the entire {{AO_4789DD_DCDP_HI_CACHE}} table into memory. On large enterprise instances where this diagnostics cache contains millions of rows, the AO upgrade exhausts the JVM heap and causes a “GC death spiral” or {{java.lang.OutOfMemoryError: Java heap space}} in the {{active-objects-init}} / I/O dispatcher threads. As a result, the upgrade either never completes or takes an unacceptably long time, blocking production upgrades.\r\n\r\nThe only viable remediation today is a DBA‑level manual truncation of the cache table before/during the upgrade, which is documented in the internal KB above.\r\nh3. Steps to Reproduce\r\n * Start from a Jira Data Center 10.3.16 instance with ATST enabled.\r\n\r\n * Allow the ATST health indicator cache to grow until {{AO_4789DD_DCDP_HI_CACHE}} contains several million rows (large, long‑running production instance).\r\n\r\n * Upgrade Jira to a later 10.x version where the AO task {{AODataCacheSchemaFixUpgradeTask}} is introduced.\r\n\r\n * Start Jira and wait for the application to run plugin/AO upgrade tasks.\r\n\r\n * Depending on Heap size and table size, you can bbserve Jira entering prolonged startup / “GC death spiral” and failing with {{java.lang.OutOfMemoryError}} while the AO upgrade is operating on {{{}AO_4789DD_DCDP_HI_CACHE{}}}.\r\n\r\nh3. Expected Results\r\n * Jira upgrade should complete successfully without exhausting heap memory, regardless of the size of the ATST diagnostics cache table.\r\n\r\n * The AO upgrade task should process {{AO_4789DD_DCDP_HI_CACHE}} in a memory‑safe manner (e.g., paginated / streaming reads, or safe cleanup/compaction of old data) and not require manual database intervention.\r\n\r\nh3. Actual Results\r\n\r\nDuring startup on the upgraded version, Jira:\r\n * Spends a long time in AO initialization / plugin upgrade.\r\n * Eventually hits {{java.lang.OutOfMemoryError: Java heap space}} in {{active-objects-init}} (or related I/O dispatcher threads).\r\n * May never complete startup without manual DBA action.\r\n * Within the heapdump if captured, we see this. The dominator tree shows that objects retained by {{java.lang.Thread}} account for the majority of the heap. From the stack traces, we can see that the {{active-objects-init-0}} thread is running the following AO upgrade task during startup:\r\n ** \r\n{code:java}\r\ncom.atlassian.troubleshooting.dcdp.transfer.data.cache.ao.AODataCacheSchemaFixUpgradeTask.upgrade(...) {code}\r\n\r\nh3. Workaround\r\n * Stop Jira on all nodes.\r\n * Take a full database backup.\r\n * (Optional) Backup the table to a non‑AO name:\r\n\r\n{code:java}\r\nCREATE TABLE BACKUP_DCDP_HI_CACHE AS SELECT * FROM AO_4789DD_DCDP_HI_CACHE;{code}\r\n\r\n * Truncate the ATST cache table:\r\n\r\n{code:java}\r\nTRUNCATE TABLE AO_4789DD_DCDP_HI_CACHE;{code}\r\n\r\n * Start Jira again and confirm that the AO upgrade task completes and Jira starts successfully.\r\n * The table will be repopulated automatically with fresh transient diagnostics data after 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Sidhpura","active":true,"timeZone":"Asia/Kolkata"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=dsidhpura%40atlassian.com","name":"dsidhpura@atlassian.com","key":"dsidhpura@atlassian.com","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=dsidhpura%40atlassian.com&avatarId=5802861","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=dsidhpura%40atlassian.com&avatarId=5802861","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=dsidhpura%40atlassian.com&avatarId=5802861","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=dsidhpura%40atlassian.com&avatarId=5802861"},"displayName":"Deepak Sidhpura","active":true,"timeZone":"Asia/Kolkata"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79393/votes","votes":1,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79393/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-07T09:27:12.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ods7:","updated":"2026-05-10T04:06:55.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nWhile navigating on the WebHook admin page, clicking on the webhook would display information about the webhook in right hand side. If one of the webhook does not have description added, the page would retain the description from the previously viewed webhook.\r\nh3. Steps to Reproduce\r\n # Install Jira 11.3.3\r\n # Configure two or more webhook, add descriptions to all but one.\r\n # Click on a webhook with description followed by a clicking on the webhook without description.\r\n # Notice the description value is not cleared, since the description of webhook is empty.\r\n # The description from the webhook is displayed.\r\n\r\nh3. Expected Results\r\n\r\nThe description should reflect the value of the description of the webhook, it should show up blank if the description is not added.\r\nh3. Actual Results\r\n\r\nDescription from the previously viewed webhook is displayed.\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4odn3:","customfield_14734":"1|i4odtb:","customfield_10651":null,"customfield_14731":"1|i4n7as:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4odt3:","customfield_12830":null,"customfield_10401":null,"summary":"Empty description for webhook results in description from previous webhook shown in the admin page. ","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":3,"total":3,"histories":[{"id":"14331008","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-07T09:30:04.480+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14332594","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=3e387befff2c","name":"3e387befff2c","key":"JIRAUSER5303223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5303223&avatarId=6228863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5303223&avatarId=6228863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5303223&avatarId=6228863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5303223&avatarId=6228863"},"displayName":"Patryk Latkowski","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-08T13:51:21.856+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14335999","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-10T04:06:55.725+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2144583","self":"https://jira.atlassian.com/rest/api/2/issue/2144583","key":"JRASERVER-79392","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116403","id":"116403","name":"11.3.6","archived":false,"released":true,"releaseDate":"2026-06-03"},{"self":"https://jira.atlassian.com/rest/api/2/version/116596","id":"116596","name":"10.3.21","archived":false,"released":true,"releaseDate":"2026-06-02"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15831","value":"Severity 2 - Major","id":"15831","disabled":false},"customfield_21630":null,"customfield_23833":null,"lastViewed":null,"customfield_17531":null,"customfield_19031":null,"customfield_17530":null,"customfield_19430":10.03,"customfield_17930":null,"priority":{"self":"https://jira.atlassian.com/rest/api/2/priority/1","iconUrl":"https://jira.atlassian.com/images/icons/priorities/highest.svg","name":"Highest","id":"1"},"customfield_11431":"9223372036854775807","customfield_11434":"9223372036854775807","customfield_17933":null,"labels":["hot-jira-workaround"],"customfield_11433":"9223372036854775807","customfield_10610":18.0,"timeestimate":null,"aggregatetimeoriginalestimate":null,"versions":[{"self":"https://jira.atlassian.com/rest/api/2/version/115517","id":"115517","name":"11.3.5","archived":false,"released":true,"releaseDate":"2026-05-06"},{"self":"https://jira.atlassian.com/rest/api/2/version/115309","id":"115309","name":"10.3.20","archived":false,"released":true,"releaseDate":"2026-05-05"}],"customfield_20934":null,"issuelinks":[],"customfield_20932":null,"customfield_19030":[],"customfield_20933":null,"assignee":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c6b66538beb8","name":"c6b66538beb8","key":"JIRAUSER9770437","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9770437&avatarId=10917695","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9770437&avatarId=10917695","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9770437&avatarId=10917695","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9770437&avatarId=10917695"},"displayName":"Etienne Lacazedieu","active":true,"timeZone":"Europe/Paris"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/10870","id":"10870","name":"UPM (Universal Plugin Manager)","description":"We need this for historical purposes. Issues should be raised in the add-on's issue tracker. Component is excluded for Server DoS work. Please do no edit without confirming in the slack channel #help-voltron-app-dev"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":522.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c008f96ae210","name":"c008f96ae210","key":"JIRAUSER9903228","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9903228&avatarId=11055040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9903228&avatarId=11055040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9903228&avatarId=11055040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9903228&avatarId=11055040"},"displayName":"Shiv Kumar","active":true,"timeZone":"UTC"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c008f96ae210","name":"c008f96ae210","key":"JIRAUSER9903228","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9903228&avatarId=11055040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9903228&avatarId=11055040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9903228&avatarId=11055040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9903228&avatarId=11055040"},"displayName":"Shiv Kumar","active":true,"timeZone":"UTC"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79392/votes","votes":48,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-05-11T19:54:05.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79392/watchers","watchCount":56,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-06T14:52:23.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ocyn:","updated":"2026-05-27T22:35:31.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nNavigating to Administration → Applications (/plugins/servlet/applications/versions-licenses) throws a NullPointerException and displays an OOPS page. This occurs because Jira 10.3.20 and 11.3.5 are the first versions where Jira Software and Jira Service Management are published as DC-only apps on the Atlassian Marketplace. UPM attempts to read serverMinBuild/serverMaxBuild from the Marketplace API response, which are now null for DC-only product versions, causing the NPE on auto-unboxing.\r\nh3. Steps to Reproduce\r\n # Upgrade Jira Data Center to version 10.3.20 or 11.3.5\r\n # Log in as a Jira administrator\r\n # Navigate to Administration → Applications → Versions & Licenses (/plugins/servlet/applications/versions-licenses)\r\n\r\nh3. Expected Results\r\n\r\nThe Versions & Licenses page loads successfully, displaying installed application versions and their license details.\r\nh3. Actual Results\r\n\r\nA 500 error / OOPS page is displayed with the following stack trace:\r\n{noformat}\r\njava.lang.NullPointerException: Cannot invoke \"java.lang.Integer.intValue()\" because the return value of \"io.atlassian.fugue.Option.getOrElse(Object)\" is null\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl$4.apply(ApplicationRepresentationFactoryImpl.java:183)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.getVersionRep(ApplicationRepresentationFactoryImpl.java:173)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.createApplicationRepresentation(ApplicationRepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.upm.application.servlet.ApplicationManagerHandler.getContext(ApplicationManagerHandler.java:124)\r\n\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a temporary workaround, user can disable Atlassian Marketplace connectivity:\r\n * Navigate to *Manage Apps.*\r\n * Click the Settings link at the bottom of the page.\r\n * Uncheck the *Connect to the Atlassian Marketplace* checkbox. This option is enabled by default.\r\n * Click Apply.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4octj:","customfield_14734":"1|i4oczr:","customfield_10651":null,"customfield_14731":"1|i4n6h8:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oczj:","customfield_12830":null,"customfield_10401":null,"summary":"NullPointerException on Versions & Licenses admin page after upgrading to Jira 10.3.20 / 11.3.5","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":24,"total":24,"histories":[{"id":"14328678","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=98b38e34cfc4","name":"98b38e34cfc4","key":"JIRAUSER9203698","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9203698&avatarId=10339296","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9203698&avatarId=10339296","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9203698&avatarId=10339296","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9203698&avatarId=10339296"},"displayName":"Raphaël Biland","active":true,"timeZone":"UTC"},"created":"2026-05-06T14:53:49.891+0000","items":[{"field":"assignee","fieldtype":"jira","from":null,"fromString":null,"to":"JIRAUSER9203698","toString":"Raphaël Biland"}]},{"id":"14328679","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=98b38e34cfc4","name":"98b38e34cfc4","key":"JIRAUSER9203698","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9203698&avatarId=10339296","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9203698&avatarId=10339296","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9203698&avatarId=10339296","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9203698&avatarId=10339296"},"displayName":"Raphaël Biland","active":true,"timeZone":"UTC"},"created":"2026-05-06T14:54:06.291+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"3","toString":"In Progress"}]},{"id":"14328586","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c008f96ae210","name":"c008f96ae210","key":"JIRAUSER9903228","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9903228&avatarId=11055040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9903228&avatarId=11055040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9903228&avatarId=11055040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9903228&avatarId=11055040"},"displayName":"Shiv Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-06T15:06:30.846+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nNavigating to Administration → Applications (/plugins/servlet/applications/versions-licenses) throws a NullPointerException and displays an OOPS page. This occurs because Jira 10.3.20 and 11.3.5 are the first versions where Jira Software and Jira Service Management are published as DC-only apps on the Atlassian Marketplace. UPM attempts to read serverMinBuild/serverMaxBuild from the Marketplace API response, which are now null for DC-only product versions, causing the NPE on auto-unboxing.\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Upgrade Jira Data Center to version 10.3.20 or 11.3.5\r\n# Log in as a Jira administrator\r\n# Navigate to Administration → Applications → Versions & Licenses (/plugins/servlet/applications/versions-licenses)\r\n\r\nh3. Expected Results\r\nThe Versions & Licenses page loads successfully, displaying installed application versions and their license details.\r\n\r\nh3. Actual Results\r\n\r\nA 500 error / OOPS page is displayed with the following stack trace:\r\n\r\n{noformat}\r\njava.lang.NullPointerException: Cannot invoke \"java.lang.Integer.intValue()\" because the return value of \"io.atlassian.fugue.Option.getOrElse(Object)\" is null\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl$4.apply(ApplicationRepresentationFactoryImpl.java:183)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.getVersionRep(ApplicationRepresentationFactoryImpl.java:173)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.createApplicationRepresentation(ApplicationRepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.upm.application.servlet.ApplicationManagerHandler.getContext(ApplicationManagerHandler.java:124)\r\n\r\n{noformat}\r\nh3. Workaround\r\n\r\nLicense and application version information can be accessed via the REST API endpoint: <BASE_URL>/rest/plugins/1.0/\r\n\r\nThe bug does not affect Jira application functionality — only the admin Versions & Licenses UI page.\r\n\r\n","to":null,"toString":"h3. Issue Summary\r\n\r\nNavigating to Administration → Applications (/plugins/servlet/applications/versions-licenses) throws a NullPointerException and displays an OOPS page. This occurs because Jira 10.3.20 and 11.3.5 are the first versions where Jira Software and Jira Service Management are published as DC-only apps on the Atlassian Marketplace. UPM attempts to read serverMinBuild/serverMaxBuild from the Marketplace API response, which are now null for DC-only product versions, causing the NPE on auto-unboxing.\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Upgrade Jira Data Center to version 10.3.20 or 11.3.5\r\n# Log in as a Jira administrator\r\n# Navigate to Administration → Applications → Versions & Licenses (/plugins/servlet/applications/versions-licenses)\r\n\r\nh3. Expected Results\r\nThe Versions & Licenses page loads successfully, displaying installed application versions and their license details.\r\n\r\nh3. Actual Results\r\n\r\nA 500 error / OOPS page is displayed with the following stack trace:\r\n\r\n{noformat}\r\njava.lang.NullPointerException: Cannot invoke \"java.lang.Integer.intValue()\" because the return value of \"io.atlassian.fugue.Option.getOrElse(Object)\" is null\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl$4.apply(ApplicationRepresentationFactoryImpl.java:183)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.getVersionRep(ApplicationRepresentationFactoryImpl.java:173)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.createApplicationRepresentation(ApplicationRepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.upm.application.servlet.ApplicationManagerHandler.getContext(ApplicationManagerHandler.java:124)\r\n\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.\r\n\r\n"}]},{"id":"14328556","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-06T15:30:01.403+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14330478","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c6b66538beb8","name":"c6b66538beb8","key":"JIRAUSER9770437","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9770437&avatarId=10917695","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9770437&avatarId=10917695","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9770437&avatarId=10917695","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9770437&avatarId=10917695"},"displayName":"Etienne Lacazedieu","active":true,"timeZone":"Europe/Paris"},"created":"2026-05-07T06:03:21.076+0000","items":[{"field":"assignee","fieldtype":"jira","from":"JIRAUSER9203698","fromString":"Raphaël Biland","to":"JIRAUSER9770437","toString":"Etienne Lacazedieu"}]},{"id":"14330548","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c008f96ae210","name":"c008f96ae210","key":"JIRAUSER9903228","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9903228&avatarId=11055040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9903228&avatarId=11055040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9903228&avatarId=11055040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9903228&avatarId=11055040"},"displayName":"Shiv Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-07T07:36:19.556+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nNavigating to Administration → Applications (/plugins/servlet/applications/versions-licenses) throws a NullPointerException and displays an OOPS page. This occurs because Jira 10.3.20 and 11.3.5 are the first versions where Jira Software and Jira Service Management are published as DC-only apps on the Atlassian Marketplace. UPM attempts to read serverMinBuild/serverMaxBuild from the Marketplace API response, which are now null for DC-only product versions, causing the NPE on auto-unboxing.\r\n\r\nh3. Steps to Reproduce\r\n\r\n# Upgrade Jira Data Center to version 10.3.20 or 11.3.5\r\n# Log in as a Jira administrator\r\n# Navigate to Administration → Applications → Versions & Licenses (/plugins/servlet/applications/versions-licenses)\r\n\r\nh3. Expected Results\r\nThe Versions & Licenses page loads successfully, displaying installed application versions and their license details.\r\n\r\nh3. Actual Results\r\n\r\nA 500 error / OOPS page is displayed with the following stack trace:\r\n\r\n{noformat}\r\njava.lang.NullPointerException: Cannot invoke \"java.lang.Integer.intValue()\" because the return value of \"io.atlassian.fugue.Option.getOrElse(Object)\" is null\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl$4.apply(ApplicationRepresentationFactoryImpl.java:183)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.getVersionRep(ApplicationRepresentationFactoryImpl.java:173)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.createApplicationRepresentation(ApplicationRepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.upm.application.servlet.ApplicationManagerHandler.getContext(ApplicationManagerHandler.java:124)\r\n\r\n{noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.\r\n\r\n","to":null,"toString":"h3. Issue Summary\r\n\r\nNavigating to Administration → Applications (/plugins/servlet/applications/versions-licenses) throws a NullPointerException and displays an OOPS page. This occurs because Jira 10.3.20 and 11.3.5 are the first versions where Jira Software and Jira Service Management are published as DC-only apps on the Atlassian Marketplace. UPM attempts to read serverMinBuild/serverMaxBuild from the Marketplace API response, which are now null for DC-only product versions, causing the NPE on auto-unboxing.\r\nh3. Steps to Reproduce\r\n # Upgrade Jira Data Center to version 10.3.20 or 11.3.5\r\n # Log in as a Jira administrator\r\n # Navigate to Administration → Applications → Versions & Licenses (/plugins/servlet/applications/versions-licenses)\r\n\r\nh3. Expected Results\r\n\r\nThe Versions & Licenses page loads successfully, displaying installed application versions and their license details.\r\nh3. Actual Results\r\n\r\nA 500 error / OOPS page is displayed with the following stack trace:\r\n{noformat}\r\njava.lang.NullPointerException: Cannot invoke \"java.lang.Integer.intValue()\" because the return value of \"io.atlassian.fugue.Option.getOrElse(Object)\" is null\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl$4.apply(ApplicationRepresentationFactoryImpl.java:183)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.getVersionRep(ApplicationRepresentationFactoryImpl.java:173)\r\n\tat com.atlassian.upm.application.rest.representations.ApplicationRepresentationFactoryImpl.createApplicationRepresentation(ApplicationRepresentationFactoryImpl.java:133)\r\n\tat com.atlassian.upm.application.servlet.ApplicationManagerHandler.getContext(ApplicationManagerHandler.java:124)\r\n\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a temporary workaround, user can disable Atlassian Marketplace connectivity:\r\n * Navigate to *Manage Apps.*\r\n * Click the Settings link at the bottom of the page.\r\n * Uncheck the *Connect to the Atlassian Marketplace* checkbox. This option is enabled by default.\r\n * Click Apply."}]},{"id":"14331082","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=c008f96ae210","name":"c008f96ae210","key":"JIRAUSER9903228","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9903228&avatarId=11055040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9903228&avatarId=11055040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9903228&avatarId=11055040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9903228&avatarId=11055040"},"displayName":"Shiv Kumar","active":true,"timeZone":"UTC"},"created":"2026-05-07T09:23:44.468+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"10.03","to":null,"toString":""}]},{"id":"14331185","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-07T09:30:04.365+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14331393","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=98b38e34cfc4","name":"98b38e34cfc4","key":"JIRAUSER9203698","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9203698&avatarId=10339296","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9203698&avatarId=10339296","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9203698&avatarId=10339296","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9203698&avatarId=10339296"},"displayName":"Raphaël Biland","active":true,"timeZone":"UTC"},"created":"2026-05-07T16:19:25.915+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1124396","toString":"This issue links to \"Plan orchestrator POC › Orchestrator › release-issue-10.3-JRASERVER-79392-upm-bump (server-gdn-bamboo)\""}]},{"id":"14331959","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-08T04:05:33.925+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"2"}]},{"id":"14333459","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-09T04:04:13.727+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":"2","to":null,"toString":"5"}]},{"id":"14334109","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-09T07:19:35.910+0000","items":[{"field":"UIS","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"197"}]},{"id":"14335855","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-10T04:06:53.744+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":"5","to":null,"toString":"18"}]},{"id":"14336381","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-05-11T20:00:22.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79391/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-06T05:07:58.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ocev:","updated":"2026-05-11T20:00:22.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # In General Configuration, edit the Indexing language to Chinese/Japanese/Korean\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n # Or in advanced mode search for \"text ~ 検索\"\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索).","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oc9r:","customfield_14734":"1|i4ocfz:","customfield_10651":null,"customfield_14731":"1|i4n5xg:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4ocfr:","customfield_12830":null,"customfield_10401":null,"summary":"Using basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":15,"total":15,"histories":[{"id":"14327118","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bda5296a60b9","name":"bda5296a60b9","key":"JIRAUSER9710945","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9710945&avatarId=10856791","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9710945&avatarId=10856791","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9710945&avatarId=10856791","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9710945&avatarId=10856791"},"displayName":"Gabriel Weyer","active":true,"timeZone":"UTC"},"created":"2026-05-06T05:11:50.833+0000","items":[{"field":"Link","fieldtype":"jira","from":null,"fromString":null,"to":"JRASERVER-79367","toString":"This issue is caused by JRASERVER-79367"}]},{"id":"14327384","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-06T05:30:03.364+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.03"}]},{"id":"14327394","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bda5296a60b9","name":"bda5296a60b9","key":"JIRAUSER9710945","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9710945&avatarId=10856791","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9710945&avatarId=10856791","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9710945&avatarId=10856791","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9710945&avatarId=10856791"},"displayName":"Gabriel Weyer","active":true,"timeZone":"UTC"},"created":"2026-05-06T05:52:08.510+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available.\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい).","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい)."}]},{"id":"14327395","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bda5296a60b9","name":"bda5296a60b9","key":"JIRAUSER9710945","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9710945&avatarId=10856791","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9710945&avatarId=10856791","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9710945&avatarId=10856791","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9710945&avatarId=10856791"},"displayName":"Gabriel Weyer","active":true,"timeZone":"UTC"},"created":"2026-05-06T05:52:26.971+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい).","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索)."}]},{"id":"14327396","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bda5296a60b9","name":"bda5296a60b9","key":"JIRAUSER9710945","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9710945&avatarId=10856791","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9710945&avatarId=10856791","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9710945&avatarId=10856791","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9710945&avatarId=10856791"},"displayName":"Gabriel Weyer","active":true,"timeZone":"UTC"},"created":"2026-05-06T05:53:23.304+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索).","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n # Or in advanced mode search for \"text ~ 検索\"\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索)."}]},{"id":"14330411","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=hluk","name":"hluk","key":"hluk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=hluk&avatarId=5811400","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=hluk&avatarId=5811400","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=hluk&avatarId=5811400","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=hluk&avatarId=5811400"},"displayName":"Hendry Luk","active":true,"timeZone":"UTC"},"created":"2026-05-07T05:38:16.869+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1124411","toString":"This issue links to \"DORARTB-178 (JIRA Server (Bulldog))\""}]},{"id":"14330412","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=hluk","name":"hluk","key":"hluk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=hluk&avatarId=5811400","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=hluk&avatarId=5811400","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=hluk&avatarId=5811400","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=hluk&avatarId=5811400"},"displayName":"Hendry Luk","active":true,"timeZone":"UTC"},"created":"2026-05-07T05:38:30.771+0000","items":[{"field":"assignee","fieldtype":"jira","from":null,"fromString":null,"to":"hluk","toString":"Hendry Luk"}]},{"id":"14330773","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=3e387befff2c","name":"3e387befff2c","key":"JIRAUSER5303223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5303223&avatarId=6228863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5303223&avatarId=6228863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5303223&avatarId=6228863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5303223&avatarId=6228863"},"displayName":"Patryk Latkowski","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-07T07:28:05.509+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n # Or in advanced mode search for \"text ~ 検索\"\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索).","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing basic search or text with a single term in a Japanese Lucene JQL search returns only issues that include the term in all text fields\r\nh3. Steps to Reproduce\r\n # Ensure Jira is using *Lucene* as the search platform\r\n # In General Configuration, edit the Indexing language to Chinese/Japanese/Korean\r\n # Create one issue with the summary \"検索\" and description \"したい\"\r\n # In basic mode, search for 検索\r\n # Or in advanced mode search for \"text ~ 検索\"\r\n\r\nh3. Expected Results\r\n\r\nJQL search return one issue\r\nh3. Actual Results\r\n\r\nNo issue is returned.\r\n\r\nThis is because the JQL is attempting to match the term in every text field using AND instead of OR\r\nh3. Workaround\r\n\r\nA workaround is to search against a single field. e.g. instead of searching \"text ~ 検索\", search for \"summary ~ 検索\".\r\n\r\nA limited workaround is to search for more than one bigram (for example 検索したい instead of 検索)."}]},{"id":"14330774","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=3e387befff2c","name":"3e387befff2c","key":"JIRAUSER5303223","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5303223&avatarId=6228863","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5303223&avatarId=6228863","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5303223&avatarId=6228863","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5303223&avatarId=6228863"},"displayName":"Patryk Latkowski","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-05-07T07:28:14.546+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14338124","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=hluk","name":"hluk","key":"hluk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=hluk&avatarId=5811400","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=hluk&avatarId=5811400","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=hluk&avatarId=5811400","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=hluk&avatarId=5811400"},"displayName":"Hendry Luk","active":true,"timeZone":"UTC"},"created":"2026-05-11T07:21:31.036+0000","items":[{"field":"Fix Version","fieldtype":"jira","from":null,"fromString":null,"to":"116403","toString":"11.3.6"}]},{"id":"14338125","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=hluk","name":"hluk","key":"hluk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=hluk&avatarId=5811400","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=hluk&avatarId=5811400","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=hluk&avatarId=5811400","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=hluk&avatarId=5811400"},"displayName":"Hendry Luk","active":true,"timeZone":"UTC"},"created":"2026-05-11T07:21:40.116+0000","items":[{"field":"status","fieldtype":"jira","from":"12072","fromString":"Gathering Impact","to":"3","toString":"In Progress"}]},{"id":"14338126","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=hluk","name":"hluk","key":"hluk","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=hluk&avatarId=5811400","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=hluk&avatarId=5811400","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=hluk&avatarId=5811400","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=hluk&avatarId=5811400"},"displayName":"Hendry Luk","active":true,"timeZone":"UTC"},"created":"2026-05-11T07:21:42.772+0000","items":[{"field":"status","fieldtype":"jira","from":"3","fromString":"In Progress","to":"12075","toString":"Waiting for Release"}]},{"id":"14339059","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jira-server-release-automation-bot","name":"jira-server-release-automation-bot","key":"jira-server-release-automation-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jira-server-release-automation-bot&avatarId=5807507","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jira-server-release-automation-bot&avatarId=5807507","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jira-server-release-automation-bot&avatarId=5807507","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jira-server-release-automation-bot&avatarId=5807507"},"displayName":"Jira Server Release Automation Bot[ADM-107524]","active":true,"timeZone":"UTC"},"created":"2026-05-11T11:20:21.654+0000","items":[{"field":"Fix Version","fieldtype":"jira","from":"116403","fromString":"11.3.6","to":null,"toString":null},{"field":"Fix Version","fieldtype":"jira","from":null,"fromString":null,"to":"116505","toString":"11.3.7"}]},{"id":"14339214","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=98b38e34cfc4","name":"98b38e34cfc4","key":"JIRAUSER9203698","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9203698&avatarId=10339296","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9203698&avatarId=10339296","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9203698&avatarId=10339296","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9203698&avatarId=10339296"},"displayName":"Raphaël Biland","active":true,"timeZone":"UTC"},"created":"2026-05-11T11:33:17.817+0000","items":[{"field":"Fix Version","fieldtype":"jira","from":"116505","fromString":"11.3.7","to":null,"toString":null},{"field":"Fix Version","fieldtype":"jira","from":null,"fromString":null,"to":"116403","toString":"11.3.6"}]},{"id":"14339396","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=jira-server-release-automation-bot","name":"jira-server-release-automation-bot","key":"jira-server-release-automation-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=jira-server-release-automation-bot&avatarId=5807507","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=jira-server-release-automation-bot&avatarId=5807507","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=jira-server-release-automation-bot&avatarId=5807507","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=jira-server-release-automation-bot&avatarId=5807507"},"displayName":"Jira Server Release Automation Bot[ADM-107524]","active":true,"timeZone":"UTC"},"created":"2026-05-11T20:00:22.645+0000","items":[{"field":"resolution","fieldtype":"jira","from":null,"fromString":null,"to":"1","toString":"Fixed"},{"field":"status","fieldtype":"jira","from":"12075","fromString":"Waiting for Release","to":"6","toString":"Closed"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2144537","self":"https://jira.atlassian.com/rest/api/2/issue/2144537","key":"JRASERVER-79390","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"},{"self":"https://jira.atlassian.com/rest/api/2/version/116503","id":"116503","name":"10.3.22","archived":false,"released":true,"releaseDate":"2026-07-07"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Zaraziński","active":true,"timeZone":"UTC"},"customfield_20930":null,"customfield_20931":null,"customfield_22831":null,"status":{"self":"https://jira.atlassian.com/rest/api/2/status/6","description":"Work on this issue is complete.\r\n\r\nIf it’s fixed in a Server product, the resolution will be ‘Fixed’ and the Fix Version field will indicate the product version that contains the fix.\r\n\r\nIf no code changes were required, the resolution will be ‘Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or similar.","iconUrl":"https://jira.atlassian.com/images/icons/statuses/closed.png","name":"Closed","id":"6","statusCategory":{"self":"https://jira.atlassian.com/rest/api/2/statuscategory/3","id":3,"key":"done","colorName":"success","name":"Done"}},"customfield_22830":null,"customfield_20530":null,"customfield_16030":null,"components":[{"self":"https://jira.atlassian.com/rest/api/2/component/55609","id":"55609","name":"Data Center - Index"}],"customfield_18730":"{}","customfield_10290":null,"customfield_20131":null,"customfield_22033":null,"customfield_22032":null,"customfield_14130":null,"customfield_22031":null,"customfield_22030":null,"customfield_10570":null,"customfield_10571":null,"customfield_12630":null,"customfield_10575":null,"customfield_11930":null,"customfield_10723":null,"aggregatetimeestimate":null,"customfield_17230":2.0,"creator":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17630":null,"customfield_20240":null,"customfield_19130":null,"customfield_15331":null,"customfield_20241":null,"subtasks":[],"customfield_11130":"9223372036854775807","customfield_13430":null,"customfield_10680":null,"customfield_10681":null,"customfield_10560":null,"reporter":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"customfield_17631":null,"aggregateprogress":{"progress":0,"total":0},"progress":{"progress":0,"total":0},"customfield_20239":null,"votes":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79390/votes","votes":2,"hasVoted":false},"customfield_20237":null,"customfield_20238":null,"customfield_20631":null,"customfield_22930":null,"customfield_20632":null,"customfield_20236":null,"customfield_18430":null,"customfield_20233":null,"issuetype":{"self":"https://jira.atlassian.com/rest/api/2/issuetype/1","id":"1","description":"A problem which impairs or prevents the functions of the product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":"2026-05-20T22:21:01.000+0000","workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79390/watchers","watchCount":3,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-05T22:23:34.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4oc8v:","updated":"2026-05-20T22:23:33.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nStack trace is not returned when there’s an exception raised in {*}c.a.j.index.ha.DefaultReplicatedIndexManager{*}.\r\nThis makes it difficult to determine what the root cause of the issue is which can block troubleshooting efforts.\r\nh3. Steps to Reproduce\r\n\r\nThe issue may appear in some instances of Jira Data Center 11.3.2 when index replication fails for an issue. \r\nThere are no specific steps to reproduce this at the moment.\r\nh3. Expected Results\r\n\r\nThere’s an associated stack trace after the error. Here are some examples found from previous versions:\r\n{code:java}\r\n2014-04-24 11:50:52,516 http-bio-1523-exec-8 ERROR localadmin 710x731x1 1a3wbvp 172.22.2.218 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed issues.  The replicated index may or may not be correct\r\njava.lang.NullPointerException\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:63)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:59)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:44)\r\n\tat com.atlassian.greenhopper.upgrade.IssueIdsIssueIterable.foreach(IssueIdsIssueIterable.java:32)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager.reindexIssues(DefaultReplicatedIndexManager.java:58)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:504)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:461)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:454)\r\n...\r\n2016-09-29 20:05:05,900 NodeReindexServiceThread:thread-1 ERROR [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate deindexed shared entity. The replicated index may or may not be correct\r\ncom.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ReplicatedIndexOperation][indexTime,2016-09-29 20:05:05.809][filename,][entityType,SEARCH_REQUEST][affectedIndex,SHAREDENTITY][affectedIds,xxxx][id,null][operation,DELETE][nodeId,node5] (SQL Exception while executing the following:INSERT INTO replicatedindexoperation (ID, INDEX_TIME, NODE_ID, AFFECTED_INDEX, ENTITY_TYPE, AFFECTED_IDS, OPERATION, FILENAME) VALUES (?, ?, ?, ?, ?, ?, ?, ?) (ORA-01400: cannot insert NULL into (\"<oracle_schema>\".\"REPLICATEDINDEXOPERATION\".\"ID\")\r\n)) {code}\r\nh3. Actual Results\r\n\r\nThe error is returned but provides no stack trace. Here are some examples found in {*}11.3.2{*}:\r\n{noformat}\r\n2026-04-29 15:21:05,624-0400 pool-1398-thread-1 ERROR      [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct\r\n...\r\n2026-05-05 14:21:37,932-0400 JiraTaskExecutionThread-450 ERROR abc     [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct {noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oc3r:","customfield_14734":"1|i4oc9z:","customfield_10651":null,"customfield_14731":"1|i4n5rg:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oc9r:","customfield_12830":null,"customfield_10401":null,"summary":"Stack trace is not returned when there’s an exception raised in c.a.j.index.ha.DefaultReplicatedIndexManager","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":8,"total":8,"histories":[{"id":"14325556","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-05T22:24:15.064+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nStack trace is not returned when there’s an exception raised in {*}c.a.j.index.ha.DefaultReplicatedIndexManager{*}.\r\nThis makes it difficult to determine what the root cause of the issue is which can block troubleshooting efforts.\r\nh3. Steps to Reproduce\r\n\r\nThe issue may appear in some instances of Jira Data Center 11.3.2 when index replication fails for an issue. There are no specific steps to reproduce this at the moment.\r\nh3. Expected Results\r\n\r\nThere’s an associated stack trace after the error. Here are some examples found from previous versions:\r\n{code:java}\r\n2014-04-24 11:50:52,516 http-bio-1523-exec-8 ERROR localadmin 710x731x1 1a3wbvp 172.22.2.218 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed issues.  The replicated index may or may not be correct\r\njava.lang.NullPointerException\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:63)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:59)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:44)\r\n\tat com.atlassian.greenhopper.upgrade.IssueIdsIssueIterable.foreach(IssueIdsIssueIterable.java:32)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager.reindexIssues(DefaultReplicatedIndexManager.java:58)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:504)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:461)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:454)\r\n...\r\n2016-09-29 20:05:05,900 NodeReindexServiceThread:thread-1 ERROR [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate deindexed shared entity. The replicated index may or may not be correct\r\ncom.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ReplicatedIndexOperation][indexTime,2016-09-29 20:05:05.809][filename,][entityType,SEARCH_REQUEST][affectedIndex,SHAREDENTITY][affectedIds,xxxx][id,null][operation,DELETE][nodeId,node5] (SQL Exception while executing the following:INSERT INTO replicatedindexoperation (ID, INDEX_TIME, NODE_ID, AFFECTED_INDEX, ENTITY_TYPE, AFFECTED_IDS, OPERATION, FILENAME) VALUES (?, ?, ?, ?, ?, ?, ?, ?) (ORA-01400: cannot insert NULL into (\"<oracle_schema>\".\"REPLICATEDINDEXOPERATION\".\"ID\")\r\n)) {code}\r\nh3. Actual Results\r\n\r\nThe error is returned but provides no stack trace. Here are some examples found in {*}11.3.2{*}:\r\n{noformat}\r\n2026-04-29 15:21:05,624-0400 pool-1398-thread-1 ERROR      [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct\r\n...\r\n2026-05-05 14:21:37,932-0400 JiraTaskExecutionThread-450 ERROR abc     [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct {noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nStack trace is not returned when there’s an exception raised in {*}c.a.j.index.ha.DefaultReplicatedIndexManager{*}.\r\nThis makes it difficult to determine what the root cause of the issue is which can block troubleshooting efforts.\r\nh3. Steps to Reproduce\r\n\r\nThe issue may appear in some instances of Jira Data Center 11.3.2 when index replication fails for an issue. \r\nThere are no specific steps to reproduce this at the moment.\r\nh3. Expected Results\r\n\r\nThere’s an associated stack trace after the error. Here are some examples found from previous versions:\r\n{code:java}\r\n2014-04-24 11:50:52,516 http-bio-1523-exec-8 ERROR localadmin 710x731x1 1a3wbvp 172.22.2.218 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed issues.  The replicated index may or may not be correct\r\njava.lang.NullPointerException\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:63)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager$1.consume(DefaultReplicatedIndexManager.java:59)\r\n\tat com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:44)\r\n\tat com.atlassian.greenhopper.upgrade.IssueIdsIssueIterable.foreach(IssueIdsIssueIterable.java:32)\r\n\tat com.atlassian.jira.index.ha.DefaultReplicatedIndexManager.reindexIssues(DefaultReplicatedIndexManager.java:58)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:504)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:461)\r\n\tat com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:454)\r\n...\r\n2016-09-29 20:05:05,900 NodeReindexServiceThread:thread-1 ERROR [jira.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate deindexed shared entity. The replicated index may or may not be correct\r\ncom.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ReplicatedIndexOperation][indexTime,2016-09-29 20:05:05.809][filename,][entityType,SEARCH_REQUEST][affectedIndex,SHAREDENTITY][affectedIds,xxxx][id,null][operation,DELETE][nodeId,node5] (SQL Exception while executing the following:INSERT INTO replicatedindexoperation (ID, INDEX_TIME, NODE_ID, AFFECTED_INDEX, ENTITY_TYPE, AFFECTED_IDS, OPERATION, FILENAME) VALUES (?, ?, ?, ?, ?, ?, ?, ?) (ORA-01400: cannot insert NULL into (\"<oracle_schema>\".\"REPLICATEDINDEXOPERATION\".\"ID\")\r\n)) {code}\r\nh3. Actual Results\r\n\r\nThe error is returned but provides no stack trace. Here are some examples found in {*}11.3.2{*}:\r\n{noformat}\r\n2026-04-29 15:21:05,624-0400 pool-1398-thread-1 ERROR      [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct\r\n...\r\n2026-05-05 14:21:37,932-0400 JiraTaskExecutionThread-450 ERROR abc     [c.a.j.index.ha.DefaultReplicatedIndexManager] Caught an exception trying to replicate reindexed ISSUE. The replicated index may or may not be correct {noformat}\r\nh3. Workaround\r\n\r\nCurrently there is no known workaround for this behavior. 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Workaround\r\n * Using the attachment option instead of drag-and-drop.\r\n * Try using a different browser that has not been affected.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4o9cv:","customfield_14734":"1|i4o9j3:","customfield_10651":null,"customfield_14731":"1|i4n30k:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4o9iv:","customfield_12830":null,"customfield_10401":null,"summary":"Drag & Drop doesn’t work with Mozilla Firefox (v150)","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":20,"total":20,"histories":[{"id":"14314692","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=3971bed95a28","name":"3971bed95a28","key":"JIRAUSER9959912","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9959912&avatarId=11115692","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9959912&avatarId=11115692","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9959912&avatarId=11115692","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9959912&avatarId=11115692"},"displayName":"Meenakshi Jha","active":true,"timeZone":"UTC"},"created":"2026-04-30T09:30:43.793+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. 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Issue Summary\r\n\r\nWhen attempting to attach a file using the Drag & Drop feature in Agent View for any issue in the latest version of Mozilla Firefox (v150), the browser opens the file instead of attaching it. This feature works correctly in the Customer Portal and also functions properly in other browsers, such as Chrome.\r\nh3. Steps to Reproduce\r\n\r\n# Use Mozilla Firefox v150 for accessing Jira\r\n# Open any issue in Agent view\r\n# Drag & Drop any file in Attachment Section\r\n# The browser open the file in same window\r\n\r\nh3. Expected Results\r\n\r\nJira should display a dialog for attachments with options to share with customers or share internally.\r\nh3. Actual Results\r\n\r\nThe file opens in the same window.\r\nh3. 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one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data Center","projectTypeKey":"software","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/projectavatar?pid=10240&avatarId=105190","24x24":"https://jira.atlassian.com/secure/projectavatar?size=small&pid=10240&avatarId=105190","16x16":"https://jira.atlassian.com/secure/projectavatar?size=xsmall&pid=10240&avatarId=105190","32x32":"https://jira.atlassian.com/secure/projectavatar?size=medium&pid=10240&avatarId=105190"},"projectCategory":{"self":"https://jira.atlassian.com/rest/api/2/projectCategory/10031","id":"10031","description":"","name":"Atlassian Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79388/watchers","watchCount":4,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-05-04T15:59:02.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4ob8n:","updated":"2026-05-28T07:41:57.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{{*}}{{}}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira.\r\n\r\n*Turn off velocity allowlist (safe only for Jira 10.x)*\r\n1. Edit $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties.\r\n\r\n2. Set introspector.proper.allowlist.enable = true\r\n3. Restart Jira","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4ob3j:","customfield_14734":"1|i4ob9r:","customfield_10651":null,"customfield_14731":"1|i4n4r8:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4ob9j:","customfield_12830":null,"customfield_10401":null,"summary":"After Update to Jira 10.3.18 and 10.3.19 log are flooded with [velocity] DEBUG MODE entries.","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":15,"total":15,"histories":[{"id":"14323513","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-04T15:59:24.899+0000","items":[{"field":"Comment","fieldtype":"jira","from":"https://atlassiansupport.atlassian.net/browse/PSSRV-209884","fromString":null,"to":null,"toString":null}]},{"id":"14323514","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-04T16:00:03.463+0000","items":[{"field":"Attachment","fieldtype":"jira","from":null,"fromString":null,"to":"516302","toString":"allowlistmethods.txt"}]},{"id":"14323515","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-04T16:01:11.424+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods The previous fixes were done with respect to the mentioned methods only.\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.*{}}}, {{{}com.atlassian.greenhopper.*{}}}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},\\{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),\\}}\r\n\r\n # Restart Jira.","to":null,"toString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n\r\n # Restart Jira."}]},{"id":"14323588","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-04T16:30:01.962+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"10.03"}]},{"id":"14325450","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-05T14:11:08.445+0000","items":[{"field":"priority","fieldtype":"jira","from":"4","fromString":"Low","to":"3","toString":"Medium"}]},{"id":"14325451","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-05T14:11:23.629+0000","items":[{"field":"Symptom Severity","fieldtype":"custom","from":"15832","fromString":"Severity 3 - Minor","to":"15831","toString":"Severity 2 - Major"}]},{"id":"14326921","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-06T04:04:10.932+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]},{"id":"14327902","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"created":"2026-05-06T07:41:26.224+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n\r\n # Restart Jira.","to":null,"toString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira."}]},{"id":"14327903","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=96194978d17e","name":"96194978d17e","key":"JIRAUSER5608759","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5608759&avatarId=6595080","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5608759&avatarId=6595080","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5608759&avatarId=6595080","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5608759&avatarId=6595080"},"displayName":"Annapoorni","active":true,"timeZone":"UTC"},"created":"2026-05-06T07:41:48.969+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira.","to":null,"toString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira."}]},{"id":"14327457","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=9db1b41af084","name":"9db1b41af084","key":"JIRAUSER10097481","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER10097481&avatarId=11264038","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER10097481&avatarId=11264038","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER10097481&avatarId=11264038","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER10097481&avatarId=11264038"},"displayName":"Nikit Kohli","active":true,"timeZone":"UTC"},"created":"2026-05-06T07:44:04.483+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{*}{}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n \r\n \r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira.","to":null,"toString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{{*}}{{}}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira."}]},{"id":"14332436","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4e432536cf93","name":"4e432536cf93","key":"JIRAUSER5297356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5297356&avatarId=6220278","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5297356&avatarId=6220278","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5297356&avatarId=6220278","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5297356&avatarId=6220278"},"displayName":"Karol Skwierawski","active":true,"timeZone":"UTC"},"created":"2026-05-08T12:54:58.012+0000","items":[{"field":"assignee","fieldtype":"jira","from":null,"fromString":null,"to":"JIRAUSER5297356","toString":"Karol Skwierawski"}]},{"id":"14332437","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=29d2bc2eef64","name":"29d2bc2eef64","key":"JIRAUSER9722810","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER9722810&avatarId=10868773","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER9722810&avatarId=10868773","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER9722810&avatarId=10868773","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER9722810&avatarId=10868773"},"displayName":"Miłosz Kubański","active":true,"timeZone":"UTC"},"created":"2026-05-08T12:55:17.975+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"3","toString":"In Progress"}]},{"id":"14332438","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4e432536cf93","name":"4e432536cf93","key":"JIRAUSER5297356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5297356&avatarId=6220278","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5297356&avatarId=6220278","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5297356&avatarId=6220278","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5297356&avatarId=6220278"},"displayName":"Karol Skwierawski","active":true,"timeZone":"UTC"},"created":"2026-05-08T13:13:52.664+0000","items":[{"field":"status","fieldtype":"jira","from":"3","fromString":"In Progress","to":"12072","toString":"Gathering Impact"}]},{"id":"14377068","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=4e432536cf93","name":"4e432536cf93","key":"JIRAUSER5297356","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5297356&avatarId=6220278","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5297356&avatarId=6220278","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5297356&avatarId=6220278","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5297356&avatarId=6220278"},"displayName":"Karol Skwierawski","active":true,"timeZone":"UTC"},"created":"2026-05-26T15:26:36.348+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{{*}}{{}}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira.","to":null,"toString":"h3. Issue Summary\r\n\r\nJira 10.3.18 and 10.3.19 Velocity log flooding for native Jira core methods. The previous fixes were done with respect to the mentioned methods only. I have attached the list of some of the affected methods. [^allowlistmethods.txt]\r\nh3. Steps to Reproduce\r\n # Perform standard operations that trigger Velocity template rendering (e.g., viewing issues, sending emails, creating custom fields, or using bundled apps like Jira Software/Greenhopper).\r\n # Observe the {{{}atlassian-jira.log{}}}.\r\n\r\nh3. Expected Results\r\n\r\nNative Jira core methods (e.g., com.atlassian.jira.user.DelegatingApplicationUser#getName()) should be pre-allowlisted by default and should not trigger \"Method needs allowlisting\" warnings in the logs.\r\nh3. Actual Results\r\n\r\nThe logs are flooded with {{DEBUG MODE}} warnings for native Atlassian methods. Analysis of customer logs identified *248 unique native methods* (including {{{}com.atlassian.jira.{*}{{*}}{{}}}}{*}, {{com.atlassian.greenhopper.}}{*}, and {{{}java.util.*{}}}) that are missing from the internal allowlist.\r\n\r\nAdditionally, some methods already present in {{velocity-default.properties}} (e.g., {{{}com.atlassian.jira.security.JiraAuthenticationContextImpl#getI18nHelper(){}}}) continue to trigger these warnings, suggesting a potential defect in how the allowlist is applied during the \"Strict Monitoring\" phase.\r\n\r\nThe following entries are observed in the *atlassian-jira.log* file:\r\n{code:java}\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.user.DelegatingApplicationUser#getName() \r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.jira.util.JiraUrlCodec#encode(java.lang.String)\r\n[velocity] DEBUG MODE: Method needs allowlisting: com.atlassian.greenhopper.web.rapid.issue.fields.LazyLoadedOption#toString()  {code}\r\nh3. Workaround\r\n\r\n*Manual Allowlisting (May be inconsistent)*\r\n # Edit {{{}$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties{}}}.\r\n # Locate the property {{{}introspector.proper.allowlist.methods{}}}.\r\n # Append the missing method(s) to the list, ensuring each entry (except the last) ends with a comma and a backslash ({{{},{}}}).\r\n_Example:_ {{com.atlassian.jira.issue.fields.ImmutableCustomField#getDescription(),}}\r\n # Restart Jira.\r\n\r\n*Turn off velocity allowlist (safe only for Jira 10.x)*\r\n1. Edit $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/velocity-default.properties.\r\n\r\n2. Set introspector.proper.allowlist.enable = true\r\n3. Restart Jira"}]},{"id":"14382114","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-28T07:41:57.615+0000","items":[{"field":"UIS","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]}]}},{"expand":"operations,versionedRepresentations,editmeta,changelog,renderedFields","id":"2144420","self":"https://jira.atlassian.com/rest/api/2/issue/2144420","key":"JRASERVER-79387","fields":{"customfield_18232":null,"customfield_20430":null,"customfield_20031":null,"customfield_18230":null,"customfield_18231":null,"customfield_20030":null,"customfield_16732":null,"customfield_10350":null,"customfield_16730":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/13930","value":"Other","id":"13930","disabled":false},"customfield_14430":null,"fixVersions":[{"self":"https://jira.atlassian.com/rest/api/2/version/116505","id":"116505","name":"11.3.7","archived":false,"released":true,"releaseDate":"2026-07-08"}],"resolution":{"self":"https://jira.atlassian.com/rest/api/2/resolution/1","id":"1","description":"A fix for this issue is checked into the tree and tested.","name":"Fixed"},"customfield_12930":null,"customfield_11436":"9223372036854775807","customfield_11435":"9223372036854775807","customfield_11437":"9223372036854775807","customfield_23830":null,"customfield_23831":null,"customfield_23832":null,"customfield_17130":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/15832","value":"Severity 3 - 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Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png|width=538,height=377!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n!image-2026-05-01-15-43-31-742.png|width=479,height=273!\r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oain:","customfield_14734":"1|i4oaov:","customfield_10651":null,"customfield_14731":"1|i4n46c:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oaon:","customfield_12830":null,"customfield_10401":null,"summary":"Using the ~ (CONTAINS) operator in Advanced Search via JQL that includes an underscore _ character returns more results than expected","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":23,"total":23,"histories":[{"id":"14317091","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:43:09.076+0000","items":[{"field":"Attachment","fieldtype":"jira","from":null,"fromString":null,"to":"516157","toString":"image-2026-05-01-15-43-08-376.png"}]},{"id":"14317092","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:43:09.461+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n\r\n # Use the following JQL via Advanced Search:\r\n\r\n \r\n {{text ~ \"Task_Status_Scrum_Master\"}}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n * [Working 11.1.1|https://transfer.atlassian.com/preview/28384584/attachment/829fda3c-238d-47ab-9233-47d0dd0f587f]\r\n\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n * [Working 11.3.4|https://transfer.atlassian.com/preview/28384584/attachment/5a3dd0b7-272e-4023-9150-f3f8e7f6dcc7]\r\n\r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n {{text ~ \"\\\"Task_Status_Scrum_Master\\\"\"}}\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded.","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n \r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded."}]},{"id":"14317093","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:43:32.530+0000","items":[{"field":"Attachment","fieldtype":"jira","from":null,"fromString":null,"to":"516158","toString":"image-2026-05-01-15-43-31-742.png"}]},{"id":"14317094","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:43:32.873+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n \r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded.","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png|width=538,height=377!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n!image-2026-05-01-15-43-31-742.png!\r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded."}]},{"id":"14317095","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:43:52.222+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png|width=538,height=377!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n!image-2026-05-01-15-43-31-742.png!\r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded.","to":null,"toString":"h3. Issue Summary\r\n\r\nUsing the *~* ({*}CONTAINS{*}) operator in Advanced Search via JQL that includes an underscore *_* character returns more results than expected\r\nh3. Steps to Reproduce\r\n # Confirm that Jira is using *Lucene* and not [*OpenSearch*|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Create a SCRUM [sample project|https://confluence.atlassian.com/jirakb/how-to-create-sample-projects-in-jira-server-and-data-center-1319567728.html] to create issues to test with.\r\n # Create an issue that includes string “{*}Task_Status_Scrum_Master”{*}\r\n # Use the following JQL via Advanced Search:\r\n\r\n{code:java}\r\n text ~ \"Task_Status_Scrum_Master\" {code}\r\nh3. Expected Results\r\n\r\nJQL search returns only issues that have the string “{*}Task_Status_Scrum_Master{*}”.\r\n\r\n!image-2026-05-01-15-43-08-376.png|width=538,height=377!\r\nh3. Actual Results\r\n\r\nJQL search returns all issues that include strings, such as “{*}Task{*}”, “{*}Status{*}”, “{*}Scrum{*}”, “{*}Master{*}”, and “{*}Task_Status_Scrum_Master{*}”\r\n\r\n!image-2026-05-01-15-43-31-742.png|width=479,height=273!\r\nh3. Workaround\r\n\r\nWhen constructing new JQL queries, add escaped quotes to the search text, for example:\r\n{code:java}\r\n  text ~ \"\\\"Task_Status_Scrum_Master\\\"\"{code}\r\n!https://pf-emoji-service.prod-east.frontend.public.atl-paas.net/assets/atlassian/productivityEmojis/exclamation-128px.png|height=20! Escaped quotes are not automatically added in previously saved JQL queries, which can lead to different search results if Jira has been recently upgraded."}]},{"id":"14317096","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=1cbcaa6c90d8","name":"1cbcaa6c90d8","key":"JIRAUSER6070208","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6070208&avatarId=7107717","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6070208&avatarId=7107717","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6070208&avatarId=7107717","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6070208&avatarId=7107717"},"displayName":"Adrian Castillo","active":true,"timeZone":"America/Mexico_City"},"created":"2026-05-01T20:44:47.767+0000","items":[{"field":"Link","fieldtype":"jira","from":null,"fromString":null,"to":"JRASERVER-79367","toString":"This issue relates to JRASERVER-79367"}]},{"id":"14317047","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-01T21:30:04.330+0000","items":[{"field":"Introduced in 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Version info\r\n\r\n Found at 10.3.18\r\n\r\nReplicable at 9.12.8\r\nh2. Description\r\n\r\n When setting a default value for the \"Description\" system field, the value is not being carried over from the context field configuration\r\nh2. Steps to Reproduce\r\n #  Setup a new context with default value for the Description field\r\n # Include all projects and all issue types\r\n # Go to an existing plan (JPO layer)\r\n # Create a new EPIC\r\n # The Default value for the description field is missing after commiting changes.\r\n\r\nh2. Expected Results\r\n\r\nDefault value for any field should be included irrespectivally from where the issue is being created from. \r\nh2. Actual\r\n\r\n If we create an EPIC from JPO (Advanced Roadmaps) the default value for the Description field is missing\r\nh2. Workaround\r\n\r\n As of now, there is no workaround, we'll provide as soon as we discover.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4oaav:","customfield_14734":"1|i4oah3:","customfield_10651":null,"customfield_14731":"1|i4n3yk:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4oagv:","customfield_12830":null,"customfield_10401":null,"summary":"Advanced Roadmaps is not setting default field values for Epics when creating issues","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":6,"total":6,"histories":[{"id":"14316950","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-05-01T13:30:03.216+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"9.12"}]},{"id":"14317060","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a043f042db56","name":"a043f042db56","key":"JIRAUSER5922135","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5922135&avatarId=6946069","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5922135&avatarId=6946069","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5922135&avatarId=6946069","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5922135&avatarId=6946069"},"displayName":"Jose Filho","active":true,"timeZone":"UTC"},"created":"2026-05-01T13:45:09.318+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h2. Version info\r\n\r\n Found at 10.3.18\r\n\r\nReplicable at 9.12.8\r\nh2. Description\r\n\r\n When setting a default value for the \"Description\" system field, the value is not being carried over from the context field configuration\r\nh2. Steps to Reproduce\r\n #  Setup a new context with default value for the Description field\r\n\r\n # Include all projects and all issue types\r\n\r\n # Go to an existing plan (JPO layer)\r\n\r\n # Create a new EPIC\r\n\r\n # The Default value for the description field is missing after commiting changes.\r\n\r\nh2. Expected Results\r\n\r\nDefault value for any field should be included irrespectivally from where the issue is being created from. \r\nh2. Actual\r\n\r\n If we create an EPIC from JPO (Advanced Roadmaps) the default value for the Description field is missing\r\nh2. Workaround\r\n\r\n Today there is no workaround","to":null,"toString":"h2. Version info\r\n\r\n Found at 10.3.18\r\n\r\nReplicable at 9.12.8\r\nh2. Description\r\n\r\n When setting a default value for the \"Description\" system field, the value is not being carried over from the context field configuration\r\nh2. Steps to Reproduce\r\n #  Setup a new context with default value for the Description field\r\n\r\n # Include all projects and all issue types\r\n\r\n # Go to an existing plan (JPO layer)\r\n\r\n # Create a new EPIC\r\n\r\n # The Default value for the description field is missing after commiting changes.\r\n\r\nh2. Expected Results\r\n\r\nDefault value for any field should be included irrespectivally from where the issue is being created from. \r\nh2. Actual\r\n\r\n If we create an EPIC from JPO (Advanced Roadmaps) the default value for the Description field is missing\r\nh2. Workaround\r\n\r\n As of now, there is no workaround, we'll provide as soon as we discover."}]},{"id":"14317061","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=a043f042db56","name":"a043f042db56","key":"JIRAUSER5922135","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5922135&avatarId=6946069","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5922135&avatarId=6946069","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5922135&avatarId=6946069","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5922135&avatarId=6946069"},"displayName":"Jose Filho","active":true,"timeZone":"UTC"},"created":"2026-05-01T13:45:24.639+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h2. Version info\r\n\r\n Found at 10.3.18\r\n\r\nReplicable at 9.12.8\r\nh2. Description\r\n\r\n When setting a default value for the \"Description\" system field, the value is not being carried over from the context field configuration\r\nh2. Steps to Reproduce\r\n #  Setup a new context with default value for the Description field\r\n\r\n # Include all projects and all issue types\r\n\r\n # Go to an existing plan (JPO layer)\r\n\r\n # Create a new EPIC\r\n\r\n # The Default value for the description field is missing after commiting changes.\r\n\r\nh2. Expected Results\r\n\r\nDefault value for any field should be included irrespectivally from where the issue is being created from. \r\nh2. Actual\r\n\r\n If we create an EPIC from JPO (Advanced Roadmaps) the default value for the Description field is missing\r\nh2. Workaround\r\n\r\n As of now, there is no workaround, we'll provide as soon as we discover.","to":null,"toString":"h2. Version info\r\n\r\n Found at 10.3.18\r\n\r\nReplicable at 9.12.8\r\nh2. Description\r\n\r\n When setting a default value for the \"Description\" system field, the value is not being carried over from the context field configuration\r\nh2. Steps to Reproduce\r\n #  Setup a new context with default value for the Description field\r\n # Include all projects and all issue types\r\n # Go to an existing plan (JPO layer)\r\n # Create a new EPIC\r\n # The Default value for the description field is missing after commiting changes.\r\n\r\nh2. Expected Results\r\n\r\nDefault value for any field should be included irrespectivally from where the issue is being created from. \r\nh2. Actual\r\n\r\n If we create an EPIC from JPO (Advanced Roadmaps) the default value for the Description field is missing\r\nh2. 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product.","iconUrl":"https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetype","name":"Bug","subtask":false,"avatarId":51493},"customfield_20630":null,"customfield_20234":null,"customfield_20231":null,"customfield_20232":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/16330","value":"Please select one","id":"16330","disabled":false},"customfield_16530":null,"customfield_18030":null,"customfield_18031":null,"customfield_20230":null,"timespent":null,"customfield_16930":null,"project":{"self":"https://jira.atlassian.com/rest/api/2/project/10240","id":"10240","key":"JRASERVER","name":"Jira Data 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Products"}},"customfield_16532":null,"customfield_16531":null,"customfield_18830":null,"aggregatetimespent":null,"customfield_16933":null,"customfield_18831":null,"customfield_16932":null,"customfield_16535":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://jira.atlassian.com/rest/api/2/issue/JRASERVER-79385/watchers","watchCount":2,"isWatching":false},"customfield_17333":null,"customfield_19230":null,"customfield_15430":null,"customfield_19231":null,"created":"2026-04-30T13:29:38.000+0000","customfield_19232":null,"customfield_21030":null,"customfield_15830":null,"customfield_17335":null,"customfield_17334":null,"customfield_11631":null,"customfield_12833":null,"customfield_12832":null,"customfield_14735":"1|i4o9pb:","updated":"2026-05-03T04:07:09.000+0000","customfield_20730":null,"customfield_20330":null,"customfield_18130":null,"customfield_14330":null,"timeoriginalestimate":null,"customfield_14333":null,"description":"h3. Issue Summary\r\nThe bundled app Instance Optimizer for Jira flags a newly created project as Inactive if no issues have been created in it yet and suggests archiving it.\r\n\r\n* Version info\r\n ** Found in the latest LTS 11.3.x running Instance Optimizer for Jira 6.1.4\r\n ** Also found in LTS 10.3.x running Instance Optimizer for Jira 5.2.2\r\n\r\nh3. Steps to Reproduce\r\n # Spin up a Jira instance\r\n # Create an empty project\r\n # Navigate to “Administration > System > Recommended Project Archiving” and note the “blue box” saying that there is one project recommended for archiving with no issues.\r\n\r\nh3. Expected Results\r\nThe Instance Optimizer should not flag a newly created project as Inactive.\r\n\r\nh3. Actual Results\r\nApparently, the Instance Optimizer logic do not check “when” the project was created, but only if there are no issues on that project yet, and shows the newly created project as “Inactive”, suggesting it should be archived.\r\n|!https://api.media.atlassian.com/file/c2fdc264-764b-4032-9250-515b815fa1db/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL2EzcXBrNTE3bmkyZWx2MGgiLCJhbGciOiJSUzI1NiJ9.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.RVHQUVsnvVqIfKn9d4qxDBq-Ta3DPLGEUtsxeccLIgRpbqW-hyMN4R8z_soDiHxAtQHGOxbahRrZmq5EkXbv9CYCFI5bsVoAsosJY4tZqMtEqu_VDUTRavzYAmu4paggrv8IxkszxHe2WIjVG_l2rhsB-lJkFc8187FeSWZq-o8629Lqu5C2HH6IejT6_VKGUmPNhiyTQewVFMG2aO4MC1HLDWa2i1n5WHipDRIvdVskh82LYPSb3LbkTBphsK9p4SoSq0tpqijEepjsqF_NOQh03ZMhR7GUFYdE74KdaITWgxwzdNNX_iecme-XbsjzI0Jd25IgoJXESkueZEGzSw&client=421dab6e-af54-4be2-9af2-029052317d1e&collection=28376703&max-age=43200&dl=true|id=msbcc_5845727_img!|Col A2|\r\n\r\nh3. Workaround\r\nEnsure at least one issue is created in each new project.","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4o9k7:","customfield_14734":"1|i4o9qf:","customfield_10651":null,"customfield_14731":"1|i4n37w:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4o9q7:","customfield_12830":null,"customfield_10401":null,"summary":"Instance Optimizer Projects Archiving flags newly created projects as “Inactive” if no issues were created yet","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":4,"total":4,"histories":[{"id":"14314857","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=489dcb58d5d9","name":"489dcb58d5d9","key":"JIRAUSER5275966","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5275966&avatarId=6192570","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5275966&avatarId=6192570","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5275966&avatarId=6192570","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5275966&avatarId=6192570"},"displayName":"Edson Araujo","active":true,"timeZone":"America/Sao_Paulo"},"created":"2026-04-30T13:29:55.788+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\nThe bundled app Instance Optimizer for Jira flags a newly created project as Inactive if no issues have been created in it yet and suggests archiving it.\r\n\r\n* Version info\r\n ** Found in the latest LTS 11.3.x running Instance Optimizer for Jira 6.1.4\r\n ** Also found in LTS 10.3.x running Instance Optimizer for Jira 5.2.2\r\n\r\nh3. Steps to Reproduce\r\n # Spin up a Jira instance\r\n # Create an empty project\r\n # Navigate to “Administration > System > Recommended Project Archiving” and note the “blue box” saying that there is one project recommended for archiving with no issues.\r\n\r\nh3. Expected Results\r\nThe Instance Optimizer should not flag a newly created project as Inactive.\r\n\r\nh3. Actual Results\r\nApparently, the Instance Optimizer logic do not check “when” the project was created, but only if there are no issues on that project yet, and shows the newly created project as “Inactive”, suggesting it should be archived.\r\n||Heading 1||Heading 2||\r\n|!https://api.media.atlassian.com/file/c2fdc264-764b-4032-9250-515b815fa1db/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL2EzcXBrNTE3bmkyZWx2MGgiLCJhbGciOiJSUzI1NiJ9.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.RVHQUVsnvVqIfKn9d4qxDBq-Ta3DPLGEUtsxeccLIgRpbqW-hyMN4R8z_soDiHxAtQHGOxbahRrZmq5EkXbv9CYCFI5bsVoAsosJY4tZqMtEqu_VDUTRavzYAmu4paggrv8IxkszxHe2WIjVG_l2rhsB-lJkFc8187FeSWZq-o8629Lqu5C2HH6IejT6_VKGUmPNhiyTQewVFMG2aO4MC1HLDWa2i1n5WHipDRIvdVskh82LYPSb3LbkTBphsK9p4SoSq0tpqijEepjsqF_NOQh03ZMhR7GUFYdE74KdaITWgxwzdNNX_iecme-XbsjzI0Jd25IgoJXESkueZEGzSw&client=421dab6e-af54-4be2-9af2-029052317d1e&collection=28376703&max-age=43200&dl=true|id=msbcc_5845727_img!|Col A2|\r\n\r\nh3. Workaround\r\nEnsure at least one issue is created in each new project.","to":null,"toString":"h3. Issue Summary\r\nThe bundled app Instance Optimizer for Jira flags a newly created project as Inactive if no issues have been created in it yet and suggests archiving it.\r\n\r\n* Version info\r\n ** Found in the latest LTS 11.3.x running Instance Optimizer for Jira 6.1.4\r\n ** Also found in LTS 10.3.x running Instance Optimizer for Jira 5.2.2\r\n\r\nh3. Steps to Reproduce\r\n # Spin up a Jira instance\r\n # Create an empty project\r\n # Navigate to “Administration > System > Recommended Project Archiving” and note the “blue box” saying that there is one project recommended for archiving with no issues.\r\n\r\nh3. Expected Results\r\nThe Instance Optimizer should not flag a newly created project as Inactive.\r\n\r\nh3. Actual Results\r\nApparently, the Instance Optimizer logic do not check “when” the project was created, but only if there are no issues on that project yet, and shows the newly created project as “Inactive”, suggesting it should be archived.\r\n|!https://api.media.atlassian.com/file/c2fdc264-764b-4032-9250-515b815fa1db/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL2EzcXBrNTE3bmkyZWx2MGgiLCJhbGciOiJSUzI1NiJ9.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.RVHQUVsnvVqIfKn9d4qxDBq-Ta3DPLGEUtsxeccLIgRpbqW-hyMN4R8z_soDiHxAtQHGOxbahRrZmq5EkXbv9CYCFI5bsVoAsosJY4tZqMtEqu_VDUTRavzYAmu4paggrv8IxkszxHe2WIjVG_l2rhsB-lJkFc8187FeSWZq-o8629Lqu5C2HH6IejT6_VKGUmPNhiyTQewVFMG2aO4MC1HLDWa2i1n5WHipDRIvdVskh82LYPSb3LbkTBphsK9p4SoSq0tpqijEepjsqF_NOQh03ZMhR7GUFYdE74KdaITWgxwzdNNX_iecme-XbsjzI0Jd25IgoJXESkueZEGzSw&client=421dab6e-af54-4be2-9af2-029052317d1e&collection=28376703&max-age=43200&dl=true|id=msbcc_5845727_img!|Col A2|\r\n\r\nh3. Workaround\r\nEnsure at least one issue is created in each new project."}]},{"id":"14315051","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-04-30T13:30:03.366+0000","items":[{"field":"Introduced in 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Impact"}]},{"id":"14319816","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-03T04:07:09.159+0000","items":[{"field":"Support reference 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Issue Summary\r\n\r\nThis is reproducible on Data Center: (yes) \r\nh3. Steps to Reproduce\r\n # Install Jira Data Center v10.3.19 with an internal directory and one LDAP having 10k users and several groups.\r\n# Login to Jira using a user from Ldap and load the dashboard. \r\n# Observe the activity stream\r\n\r\nh3. Expected Results\r\n* The Activity Stream gadget should load promptly.\r\n* The gadget should be editable once loaded.\r\n* Clicking on \"Filter\" should allow for editing and customisation of the gadget settings.\r\n\r\nh3. Actual Results\r\n* The Activity Stream gadget takes a long time to load.\r\n* Once loaded, the gadget is highlighted in grey and is not editable.\r\n* Clicking on \"Filter\" removes the grey highlight but does not make the gadget editable.\r\n\r\nObserved multiple select queries getting executed while loading the dashboard in atlassian-jira-sql.log. Make sure to enable the SQL debug logs to check below mentioned logs:\r\n{code}\r\ngrep -i \"StreamsCompletionService::thread\" ./atlassian-jira-sql.log* | grep admin | sort |  grep cwd_user \r\n2024-08-29 13:11:28,341+0000 StreamsCompletionService::thread-2 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:28,591+0000 StreamsCompletionService::thread-2 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,642+0000 StreamsCompletionService::thread-5 admin    7ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,814+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,824+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,827+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,696+0000 StreamsCompletionService::thread-6 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,988+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:45,077+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,052+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,054+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,239+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,240+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,557+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,558+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,563+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,564+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,565+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,568+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,577+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,578+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,653+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,655+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,947+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,948+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,034+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,036+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n{code}\r\n{code}\r\nappuser@instenv-715692-djd9-78dc4bbbbf-t9hzl:/data/Jira_jiraeu-preprod-euc1-02_ip-10-79-40-12-eu-central-1-compute-internal_support_2026-04-29-11-12-41_2026-04-29T11:13:33.066Z/application-logs$ grep -i 'StreamsCompletionService::thread-26' atlassian-jira-sql.log | grep -i -c 'Select' \r\n36331\r\n{code}\r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4o8bz:","customfield_14734":"1|i4o8i7:","customfield_10651":null,"customfield_14731":"1|i4n1zo:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4o8hz:","customfield_12830":null,"customfield_10401":null,"summary":"Activity Stream Gadget Not Editable and Loading Slowly on 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Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:14:35.337+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1122312","toString":"This issue links to \"Page (Confluence)\""}]},{"id":"14312698","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vtambolkar%40atlassian.com","name":"vtambolkar@atlassian.com","key":"JIRAUSER4530225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4530225&avatarId=6019608","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4530225&avatarId=6019608","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4530225&avatarId=6019608","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4530225&avatarId=6019608"},"displayName":"Vedika Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:14:36.019+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1122313","toString":"This issue links to \"Page (Confluence)\""}]},{"id":"14312699","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vtambolkar%40atlassian.com","name":"vtambolkar@atlassian.com","key":"JIRAUSER4530225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4530225&avatarId=6019608","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4530225&avatarId=6019608","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4530225&avatarId=6019608","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4530225&avatarId=6019608"},"displayName":"Vedika Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:14:36.916+0000","items":[{"field":"RemoteIssueLink","fieldtype":"jira","from":null,"fromString":null,"to":"1122314","toString":"This issue links to \"Page (Confluence)\""}]},{"id":"14312700","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vtambolkar%40atlassian.com","name":"vtambolkar@atlassian.com","key":"JIRAUSER4530225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4530225&avatarId=6019608","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4530225&avatarId=6019608","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4530225&avatarId=6019608","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4530225&avatarId=6019608"},"displayName":"Vedika Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:14:55.913+0000","items":[{"field":"Version","fieldtype":"jira","from":"108206","fromString":"9.12.10","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":"107491","fromString":"9.4.18","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":"106358","fromString":"9.4.14","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":"99503","fromString":"8.20.9","to":null,"toString":null},{"field":"Version","fieldtype":"jira","from":null,"fromString":null,"to":"115307","toString":"10.3.19"}]},{"id":"14312701","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vtambolkar%40atlassian.com","name":"vtambolkar@atlassian.com","key":"JIRAUSER4530225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4530225&avatarId=6019608","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4530225&avatarId=6019608","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4530225&avatarId=6019608","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4530225&avatarId=6019608"},"displayName":"Vedika Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:15:09.236+0000","items":[{"field":"labels","fieldtype":"jira","from":null,"fromString":"FY25NNB NNB4 whl-fy25q3 whl-fy26q1 whl-fy26q1-40 whl-fy26q3 whl-fy26q3-40","to":null,"toString":""}]},{"id":"14312702","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=vtambolkar%40atlassian.com","name":"vtambolkar@atlassian.com","key":"JIRAUSER4530225","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER4530225&avatarId=6019608","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER4530225&avatarId=6019608","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER4530225&avatarId=6019608","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER4530225&avatarId=6019608"},"displayName":"Vedika Tambolkar","active":true,"timeZone":"Asia/Kolkata"},"created":"2026-04-29T14:16:55.472+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: (yes) \r\nh3. Steps to Reproduce\r\n # Install Jira Data Center v9.12.10 with an internal directory and one LDAP having 10k users and several groups.\r\n# Login to Jira using a user from Ldap and load the dashboard. \r\n# Observe the activity stream\r\n\r\nh3. Expected Results\r\n* The Activity Stream gadget should load promptly.\r\n* The gadget should be editable once loaded.\r\n* Clicking on \"Filter\" should allow for editing and customisation of the gadget settings.\r\n\r\nh3. Actual Results\r\n* The Activity Stream gadget takes a long time to load.\r\n* Once loaded, the gadget is highlighted in grey and is not editable.\r\n* Clicking on \"Filter\" removes the grey highlight but does not make the gadget editable.\r\n\r\nObserved multiple select queries getting executed while loading the dashboard in atlassian-jira-sql.log. Make sure to enable the SQL debug logs to check below mentioned logs:\r\n{code}\r\ngrep -i \"StreamsCompletionService::thread\" ./atlassian-jira-sql.log* | grep admin | sort |  grep cwd_user \r\n2024-08-29 13:11:28,341+0000 StreamsCompletionService::thread-2 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:28,591+0000 StreamsCompletionService::thread-2 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,642+0000 StreamsCompletionService::thread-5 admin    7ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,814+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,824+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,827+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,696+0000 StreamsCompletionService::thread-6 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,988+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:45,077+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,052+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,054+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,239+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,240+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,557+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,558+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,563+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,564+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,565+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,568+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,577+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,578+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,653+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,655+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,947+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,948+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,034+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,036+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n{code}\r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available","to":null,"toString":"h3. Issue Summary\r\n\r\nThis is reproducible on Data Center: (yes) \r\nh3. Steps to Reproduce\r\n # Install Jira Data Center v10.3.19 with an internal directory and one LDAP having 10k users and several groups.\r\n# Login to Jira using a user from Ldap and load the dashboard. \r\n# Observe the activity stream\r\n\r\nh3. Expected Results\r\n* The Activity Stream gadget should load promptly.\r\n* The gadget should be editable once loaded.\r\n* Clicking on \"Filter\" should allow for editing and customisation of the gadget settings.\r\n\r\nh3. Actual Results\r\n* The Activity Stream gadget takes a long time to load.\r\n* Once loaded, the gadget is highlighted in grey and is not editable.\r\n* Clicking on \"Filter\" removes the grey highlight but does not make the gadget editable.\r\n\r\nObserved multiple select queries getting executed while loading the dashboard in atlassian-jira-sql.log. Make sure to enable the SQL debug logs to check below mentioned logs:\r\n{code}\r\ngrep -i \"StreamsCompletionService::thread\" ./atlassian-jira-sql.log* | grep admin | sort |  grep cwd_user \r\n2024-08-29 13:11:28,341+0000 StreamsCompletionService::thread-2 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:28,591+0000 StreamsCompletionService::thread-2 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,642+0000 StreamsCompletionService::thread-5 admin    7ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,814+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,824+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:43,827+0000 StreamsCompletionService::thread-5 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,696+0000 StreamsCompletionService::thread-6 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:44,988+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:11:45,077+0000 StreamsCompletionService::thread-7 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,052+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,054+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,239+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:03,240+0000 StreamsCompletionService::thread-8 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,557+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,558+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,563+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,564+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,565+0000 StreamsCompletionService::thread-11 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,568+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,577+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,578+0000 StreamsCompletionService::thread-11 admin    1ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,653+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,655+0000 StreamsCompletionService::thread-12 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,947+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:12,948+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,034+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '10000' ) ORDER BY lower_user_name\"\r\n2024-08-29 13:13:13,036+0000 StreamsCompletionService::thread-13 admin    0ms \"SELECT user_name FROM public.cwd_user WHERE (lower_user_name =  'admin' ) AND (directory_id =  '1' ) ORDER BY lower_user_name\"\r\n{code}\r\n{code}\r\nappuser@instenv-715692-djd9-78dc4bbbbf-t9hzl:/data/Jira_jiraeu-preprod-euc1-02_ip-10-79-40-12-eu-central-1-compute-internal_support_2026-04-29-11-12-41_2026-04-29T11:13:33.066Z/application-logs$ grep -i 'StreamsCompletionService::thread-26' atlassian-jira-sql.log | grep -i -c 'Select' \r\n36331\r\n{code}\r\n\r\nh3. Workaround\r\nCurrently, there is no known workaround for this behaviour. A workaround will be added here when available"}]},{"id":"14312703","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-04-29T14:30:03.763+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":"8.2","to":null,"toString":"10.03"}]},{"id":"14316130","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-05-01T04:05:47.746+0000","items":[{"field":"Support reference 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Issue Summary\r\n\r\nWhen using JQL {{key}} range comparisons ({{{}>{}}}, {{{}<{}}}, {{{}>={}}}, {{{}<={}}}) where the boundary issue key is _not visible_ to the querying user due to {*}Issue Security{*}, the query returns {{total: 0}} results with no error, even though there are issues in the numeric range that the user is allowed to see.\r\n\r\nThis breaks key‑range–based JQL patterns (e.g. pagination via {{{}key >= X AND key <= Y{}}}) because any range whose boundary lands on a security‑hidden issue will silently return an empty result set, causing undetected data loss in automation and integrations.\r\n\r\nThe behavior differs by why the key is not visible:\r\n * {*}Deleted/non‑existent issue{*}: JQL can return a 400 error (“issue does not exist”) for certain operators.\r\n\r\n * {*}Security‑hidden issue{*}: JQL returns HTTP 200 with {{{}total: 0{}}}, even when there are visible issues in the numeric range.\r\n\r\nFrom a user’s perspective, the expectation is that {{key}} comparisons operate purely on the numeric part of the key (sequence number), and only filter out issues they are not permitted to see — not that the entire comparison becomes unsatisfiable when the boundary key is hidden.\r\nh3. Steps to Reproduce\r\n\r\nAssume a project {{PROJECTKEY}} with the following conditions:\r\n * {{{}PROJECTKEY-3168{}}}, {{{}PROJECTKEY-3170{}}}, {{PROJECTKEY-3171 }}and {{PROJECTKEY-3172}} exist and are visible to User A.\r\n\r\n * {{PROJECTKEY-3169}} exists but is *hidden from User A by Issue Security* (i.e. User A has no permission to see it).\r\n\r\n # Run a JQL range using the *security‑hidden* key as lower bound:\r\n{code:java}\r\nproject = PROJECTKEY AND key >= PROJECTKEY-3169 AND key <= PROJECTKEY-3172\r\n\r\n→ {{total: 0}} *← BUG: expected issues 3.*{code}\r\n \r\n\r\nh3. Expected Results\r\n\r\nThe comparison should not return 0 records silently. It should either give an error like it gives in case of non-existing keys or it should return the issues that are not hidden due to the security level.\r\nh3. Actual Results\r\n\r\nThe JQL returns 0 results silently without causing automations and integrations to behave incorrectly.\r\nh3. 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Issue Summary\r\n\r\nWhen Jira is configured to use OpenSearch re-indexing fails with an error when immense terms are encountered, in the same way as described in the previously fixed bugs JSWSERVER-20133 and JRASERVER-76392.\r\nh3. Steps to Reproduce\r\n # Configure Jira to use OpenSearch as described in [Configuring OpenSearch for Jira|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Populate an indexed custom field with data greater than 32766 bytes in size.\r\n # Navigate to *Administration (⚙) > System > Indexing* and perform a re-index.\r\n ** In a multi-node cluster, the problem can also be triggered by updating an issue with a custom field value exceeding 32766 bytes in size - the resulting error blocks index replication and causes the cluster nodes to fail to replicate search index changes.\r\n\r\nh3. Expected Results\r\n\r\nThe immense term should be skipped with the following log message:\r\n{noformat}\r\n2026-04-22 12:21:52,367+0000 IssueIndexer:thread-1 ERROR [c.a.j.issue.index.DocumentScrubber] A document contained a potential immense term in field customfield_10400. The field has been removed from the document.{noformat}\r\nh3. Actual Results\r\n\r\nThe immense term causes an indexing error:\r\n{noformat}\r\n2026-04-22 13:42:11,328+0000 MultiThreadedIssuesReindexQueueConsumer-4 WARN      [c.a.j.s.index.bulk.BatchIssuesReindexQueueConsumer] Failed to update issue: issue/10000\r\ncom.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.mapException(OpenSearchIndexWriter.java:400)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.lambda$validateResponseForErrors$12(OpenSearchIndexWriter.java:357)\r\n        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)\r\n        at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1708)\r\n        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n        at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)\r\n        at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n        at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:359)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.updateBulk(BatchIssuesReindexQueueConsumer.java:125)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.run(BatchIssuesReindexQueueConsumer.java:89)\r\n        at com.atlassian.jira.search.index.bulk.MultiThreadedIssuesReindexQueueConsumer.lambda$start$1(MultiThreadedIssuesReindexQueueConsumer.java:62)\r\n        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nThe indexing error then causes reindexing to fail:\r\n{noformat}\r\n2026-04-22 13:42:11,367+0000 JiraTaskExecutionThread-1 ERROR admin     [c.a.j.search.opensearch.OpenSearchIssueIndexManager] Reindex failed due to indexing failure\r\ncom.atlassian.jira.index.IndexingFailureException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:257)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexServiceImpl.doIndexIssuesInBatchMode(BlueGreenReindexServiceImpl.java:171)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexStrategy.reindex(BlueGreenReindexStrategy.java:62)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.doReindex(OpenSearchIssueIndexManager.java:280)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexAllInternal(OpenSearchIssueIndexManager.java:218)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexIssuesInBackground(OpenSearchIssueIndexManager.java:196)\r\n        at com.atlassian.jira.util.index.DefaultCompositeIndexLifecycleManager.reIndexIssuesInBackground(DefaultCompositeIndexLifecycleManager.java:173)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.doReindex(ReIndexBackgroundIndexerCommand.java:37)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.call(ReIndexBackgroundIndexerCommand.java:19)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:536)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:494)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: com.atlassian.jira.search.index.bulk.exception.FaultToleranceLimitExceededException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.validateAsyncResult(DefaultBulkIssueIndexer.java:175)\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.reindexAllIssues(DefaultBulkIssueIndexer.java:119)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:250)\r\n        ... 17 more\r\n{noformat}\r\nIn a multi-node cluster, when an issue containing an immense term is updated the problem occurs during index replication, which blocks processing of the index replication queue and causes all nodes to fall behind on index replication:\r\n{noformat}\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 WARN anonymous     [c.a.j.search.opensearch.OpenSearchIndexWriter] Bad request for item ID issue/10000: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher] Failed to apply batch of 5 update requests to index\r\n2026-04-24 08:08:05,097+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.OpenSearchIndexReplayJob] An error occurred while replaying the index to OpenSearch index\r\ncom.atlassian.jira.search.exception.BulkIndexOperationsException: Bulk index operation failed, on documents {issue/10000=com.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000}\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:365)\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n\tat com.atlassian.jira.search.opensearch.consistency.ReadYourWritesIndexWriter.updateBulk(ReadYourWritesIndexWriter.java:56)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.drainSingleUpdateRequestsBatch(AbstractReplicatedIndexOperationService.java:194)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.processRequests(AbstractReplicatedIndexOperationService.java:175)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService.applyOperationsToIndex(AbstractReplicatedIndexOperationService.java:126)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replayInternal(BaseRioTransaction.java:111)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replay(BaseRioTransaction.java:76)\r\n\tat com.atlassian.jira.search.index.rio.ClusterSynchronisedIndexReplayStrategy.replay(ClusterSynchronisedIndexReplayStrategy.java:21)\r\n\tat com.atlassian.jira.search.index.rio.OpenSearchIndexReplayJob.runJob(OpenSearchIndexReplayJob.java:33)\r\n\tat com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:145)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:117)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:99)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:464)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:459)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:483)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:411)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a partial workaround, the *Administration (⚙) > System > Indexing > OpenSearch Indexing Configuration > Indexing fault tolerance* percentage can be increased to allow indexing to complete successfully. However, the issues containing immense terms will be excluded from the index and so will not be searchable.\r\n\r\nIf excluding the problematic issues from the database is unacceptable, then it will be necessary to truncate, disable or delete the problematic field as described in the knowledge base article [Indexing fails due to immense field|https://support.atlassian.com/jira/kb/indexing-fails-due-to-immense-field/].","customfield_16632":null,"customfield_14334":null,"customfield_14331":null,"customfield_16630":null,"customfield_14332":null,"customfield_10650":null,"customfield_14733":"2|i4o5qn:","customfield_14734":"1|i4o5wv:","customfield_10651":null,"customfield_14731":"1|i4mzec:","customfield_18931":null,"customfield_12831":null,"customfield_14335":null,"customfield_18932":null,"customfield_10653":null,"customfield_14732":"1|i4o5wn:","customfield_12830":null,"customfield_10401":null,"summary":"Indexing with OpenSearch fails when immense terms are encountered","customfield_17432":null,"customfield_17431":null,"customfield_21130":null,"customfield_15532":null,"customfield_17831":null,"customfield_17830":null,"customfield_15530":null,"customfield_17433":null,"customfield_15932":null,"customfield_15930":null,"customfield_15931":null,"customfield_11730":null,"customfield_12931":null,"environment":null,"duedate":null,"customfield_20831":null,"customfield_20830":{"self":"https://jira.atlassian.com/rest/api/2/customFieldOption/17031","value":"No","id":"17031","disabled":false}},"renderedFields":null,"changelog":{"startAt":0,"maxResults":16,"total":16,"histories":[{"id":"14305865","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=bugfix-bot","name":"bugfix-bot","key":"bugfix-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=bugfix-bot&avatarId=2469916","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=bugfix-bot&avatarId=2469916","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=bugfix-bot&avatarId=2469916","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=bugfix-bot&avatarId=2469916"},"displayName":"Bugfix Automation Bot","active":true,"timeZone":"UTC"},"created":"2026-04-27T00:30:04.194+0000","items":[{"field":"Introduced in Version","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"11.02"}]},{"id":"14308195","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-04-28T04:03:56.873+0000","items":[{"field":"Support reference count","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"1"}]},{"id":"14308762","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=set-analytics-bot","name":"set-analytics-bot","key":"set-analytics-bot","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=set-analytics-bot&avatarId=6898040","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=set-analytics-bot&avatarId=6898040","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=set-analytics-bot&avatarId=6898040","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=set-analytics-bot&avatarId=6898040"},"displayName":"SET Analytics Bot","active":true,"timeZone":"UTC"},"created":"2026-04-28T07:08:14.026+0000","items":[{"field":"UIS","fieldtype":"custom","from":null,"fromString":null,"to":null,"toString":"3"}]},{"id":"14309031","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d61d3d60e1c","name":"7d61d3d60e1c","key":"JIRAUSER5570173","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5570173&avatarId=6551325","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5570173&avatarId=6551325","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5570173&avatarId=6551325","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5570173&avatarId=6551325"},"displayName":"Mateusz Beczek","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-04-28T08:01:35.496+0000","items":[{"field":"assignee","fieldtype":"jira","from":null,"fromString":null,"to":"JIRAUSER7341939","toString":"Thomas Muir"}]},{"id":"14309036","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=7d61d3d60e1c","name":"7d61d3d60e1c","key":"JIRAUSER5570173","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER5570173&avatarId=6551325","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER5570173&avatarId=6551325","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER5570173&avatarId=6551325","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER5570173&avatarId=6551325"},"displayName":"Mateusz Beczek","active":true,"timeZone":"Europe/Warsaw"},"created":"2026-04-28T08:35:13.153+0000","items":[{"field":"status","fieldtype":"jira","from":"10030","fromString":"Needs Triage","to":"12072","toString":"Gathering Impact"}]},{"id":"14309742","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=8379abf86dad","name":"8379abf86dad","key":"JIRAUSER6109179","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6109179&avatarId=7149821","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6109179&avatarId=7149821","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6109179&avatarId=7149821","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6109179&avatarId=7149821"},"displayName":"Marcus Fong","active":true,"timeZone":"Australia/Sydney"},"created":"2026-04-29T00:13:57.966+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nWhen Jira is configured to use OpenSearch re-indexing fails with an error when immense terms are encountered, in the same way as described in the previously fixed bugs JSWSERVER-20133 and JRASERVER-76392.\r\nh3. Steps to Reproduce\r\n # Configure Jira to use OpenSearch as described in [Configuring OpenSearch for Jira|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Populate an indexed custom field with data greater than 32766 bytes in size.\r\n # Navigate to *Administration (⚙) > System > Indexing* and perform a re-index.\r\n\r\nh3. Expected Results\r\n\r\nThe immense term should be skipped with the following log message:\r\n{noformat}\r\n2026-04-22 12:21:52,367+0000 IssueIndexer:thread-1 ERROR [c.a.j.issue.index.DocumentScrubber] A document contained a potential immense term in field customfield_10400. The field has been removed from the document.{noformat}\r\nh3. Actual Results\r\n\r\nThe immense term causes an indexing error:\r\n{noformat}\r\n2026-04-22 13:42:11,328+0000 MultiThreadedIssuesReindexQueueConsumer-4 WARN      [c.a.j.s.index.bulk.BatchIssuesReindexQueueConsumer] Failed to update issue: issue/10000\r\ncom.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.mapException(OpenSearchIndexWriter.java:400)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.lambda$validateResponseForErrors$12(OpenSearchIndexWriter.java:357)\r\n        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)\r\n        at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1708)\r\n        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n        at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)\r\n        at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n        at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:359)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.updateBulk(BatchIssuesReindexQueueConsumer.java:125)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.run(BatchIssuesReindexQueueConsumer.java:89)\r\n        at com.atlassian.jira.search.index.bulk.MultiThreadedIssuesReindexQueueConsumer.lambda$start$1(MultiThreadedIssuesReindexQueueConsumer.java:62)\r\n        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nThe indexing error then causes reindexing to fail:\r\n{noformat}\r\n2026-04-22 13:42:11,367+0000 JiraTaskExecutionThread-1 ERROR admin     [c.a.j.search.opensearch.OpenSearchIssueIndexManager] Reindex failed due to indexing failure\r\ncom.atlassian.jira.index.IndexingFailureException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:257)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexServiceImpl.doIndexIssuesInBatchMode(BlueGreenReindexServiceImpl.java:171)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexStrategy.reindex(BlueGreenReindexStrategy.java:62)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.doReindex(OpenSearchIssueIndexManager.java:280)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexAllInternal(OpenSearchIssueIndexManager.java:218)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexIssuesInBackground(OpenSearchIssueIndexManager.java:196)\r\n        at com.atlassian.jira.util.index.DefaultCompositeIndexLifecycleManager.reIndexIssuesInBackground(DefaultCompositeIndexLifecycleManager.java:173)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.doReindex(ReIndexBackgroundIndexerCommand.java:37)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.call(ReIndexBackgroundIndexerCommand.java:19)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:536)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:494)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: com.atlassian.jira.search.index.bulk.exception.FaultToleranceLimitExceededException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.validateAsyncResult(DefaultBulkIssueIndexer.java:175)\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.reindexAllIssues(DefaultBulkIssueIndexer.java:119)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:250)\r\n        ... 17 more\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a partial workaround, the *Administration (⚙) > System > Indexing > OpenSearch Indexing Configuration > Indexing fault tolerance* percentage can be increased to allow indexing to complete successfully. However, the issues containing immense terms will be excluded from the index and so will not be searchable.\r\n\r\nIf excluding the problematic issues from the database is unacceptable, then it will be necessary to truncate, disable or delete the problematic field as described in the knowledge base article [Indexing fails due to immense field|https://support.atlassian.com/jira/kb/indexing-fails-due-to-immense-field/].","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen Jira is configured to use OpenSearch re-indexing fails with an error when immense terms are encountered, in the same way as described in the previously fixed bugs JSWSERVER-20133 and JRASERVER-76392.\r\nh3. Steps to Reproduce\r\n # Configure Jira to use OpenSearch as described in [Configuring OpenSearch for Jira|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Populate an indexed custom field with data greater than 32766 bytes in size.\r\n # Navigate to *Administration (⚙) > System > Indexing* and perform a re-index.\r\n ** In a multi-node cluster, the problem can also be triggered by updating an issue with a custom field value exceeding 32766 bytes in size.\r\n\r\nh3. Expected Results\r\n\r\nThe immense term should be skipped with the following log message:\r\n{noformat}\r\n2026-04-22 12:21:52,367+0000 IssueIndexer:thread-1 ERROR [c.a.j.issue.index.DocumentScrubber] A document contained a potential immense term in field customfield_10400. The field has been removed from the document.{noformat}\r\nh3. Actual Results\r\n\r\nThe immense term causes an indexing error:\r\n{noformat}\r\n2026-04-22 13:42:11,328+0000 MultiThreadedIssuesReindexQueueConsumer-4 WARN      [c.a.j.s.index.bulk.BatchIssuesReindexQueueConsumer] Failed to update issue: issue/10000\r\ncom.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.mapException(OpenSearchIndexWriter.java:400)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.lambda$validateResponseForErrors$12(OpenSearchIndexWriter.java:357)\r\n        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)\r\n        at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1708)\r\n        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n        at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)\r\n        at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n        at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:359)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.updateBulk(BatchIssuesReindexQueueConsumer.java:125)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.run(BatchIssuesReindexQueueConsumer.java:89)\r\n        at com.atlassian.jira.search.index.bulk.MultiThreadedIssuesReindexQueueConsumer.lambda$start$1(MultiThreadedIssuesReindexQueueConsumer.java:62)\r\n        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nThe indexing error then causes reindexing to fail:\r\n{noformat}\r\n2026-04-22 13:42:11,367+0000 JiraTaskExecutionThread-1 ERROR admin     [c.a.j.search.opensearch.OpenSearchIssueIndexManager] Reindex failed due to indexing failure\r\ncom.atlassian.jira.index.IndexingFailureException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:257)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexServiceImpl.doIndexIssuesInBatchMode(BlueGreenReindexServiceImpl.java:171)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexStrategy.reindex(BlueGreenReindexStrategy.java:62)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.doReindex(OpenSearchIssueIndexManager.java:280)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexAllInternal(OpenSearchIssueIndexManager.java:218)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexIssuesInBackground(OpenSearchIssueIndexManager.java:196)\r\n        at com.atlassian.jira.util.index.DefaultCompositeIndexLifecycleManager.reIndexIssuesInBackground(DefaultCompositeIndexLifecycleManager.java:173)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.doReindex(ReIndexBackgroundIndexerCommand.java:37)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.call(ReIndexBackgroundIndexerCommand.java:19)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:536)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:494)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: com.atlassian.jira.search.index.bulk.exception.FaultToleranceLimitExceededException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.validateAsyncResult(DefaultBulkIssueIndexer.java:175)\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.reindexAllIssues(DefaultBulkIssueIndexer.java:119)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:250)\r\n        ... 17 more\r\n{noformat}\r\nIn a multi-node cluster, when an issue containing an immense term is updated the problem occurs during index replication:\r\n{noformat}\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 WARN anonymous     [c.a.j.search.opensearch.OpenSearchIndexWriter] Bad request for item ID issue/10000: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher] Failed to apply batch of 5 update requests to index\r\n2026-04-24 08:08:05,097+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.OpenSearchIndexReplayJob] An error occurred while replaying the index to OpenSearch index\r\ncom.atlassian.jira.search.exception.BulkIndexOperationsException: Bulk index operation failed, on documents {issue/10000=com.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000}\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:365)\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n\tat com.atlassian.jira.search.opensearch.consistency.ReadYourWritesIndexWriter.updateBulk(ReadYourWritesIndexWriter.java:56)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.drainSingleUpdateRequestsBatch(AbstractReplicatedIndexOperationService.java:194)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.processRequests(AbstractReplicatedIndexOperationService.java:175)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService.applyOperationsToIndex(AbstractReplicatedIndexOperationService.java:126)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replayInternal(BaseRioTransaction.java:111)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replay(BaseRioTransaction.java:76)\r\n\tat com.atlassian.jira.search.index.rio.ClusterSynchronisedIndexReplayStrategy.replay(ClusterSynchronisedIndexReplayStrategy.java:21)\r\n\tat com.atlassian.jira.search.index.rio.OpenSearchIndexReplayJob.runJob(OpenSearchIndexReplayJob.java:33)\r\n\tat com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:145)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:117)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:99)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:464)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:459)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:483)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:411)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a partial workaround, the *Administration (⚙) > System > Indexing > OpenSearch Indexing Configuration > Indexing fault tolerance* percentage can be increased to allow indexing to complete successfully. However, the issues containing immense terms will be excluded from the index and so will not be searchable.\r\n\r\nIf excluding the problematic issues from the database is unacceptable, then it will be necessary to truncate, disable or delete the problematic field as described in the knowledge base article [Indexing fails due to immense field|https://support.atlassian.com/jira/kb/indexing-fails-due-to-immense-field/]."}]},{"id":"14309743","author":{"self":"https://jira.atlassian.com/rest/api/2/user?username=8379abf86dad","name":"8379abf86dad","key":"JIRAUSER6109179","avatarUrls":{"48x48":"https://jira.atlassian.com/secure/useravatar?ownerId=JIRAUSER6109179&avatarId=7149821","24x24":"https://jira.atlassian.com/secure/useravatar?size=small&ownerId=JIRAUSER6109179&avatarId=7149821","16x16":"https://jira.atlassian.com/secure/useravatar?size=xsmall&ownerId=JIRAUSER6109179&avatarId=7149821","32x32":"https://jira.atlassian.com/secure/useravatar?size=medium&ownerId=JIRAUSER6109179&avatarId=7149821"},"displayName":"Marcus Fong","active":true,"timeZone":"Australia/Sydney"},"created":"2026-04-29T00:16:35.388+0000","items":[{"field":"description","fieldtype":"jira","from":null,"fromString":"h3. Issue Summary\r\n\r\nWhen Jira is configured to use OpenSearch re-indexing fails with an error when immense terms are encountered, in the same way as described in the previously fixed bugs JSWSERVER-20133 and JRASERVER-76392.\r\nh3. Steps to Reproduce\r\n # Configure Jira to use OpenSearch as described in [Configuring OpenSearch for Jira|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Populate an indexed custom field with data greater than 32766 bytes in size.\r\n # Navigate to *Administration (⚙) > System > Indexing* and perform a re-index.\r\n ** In a multi-node cluster, the problem can also be triggered by updating an issue with a custom field value exceeding 32766 bytes in size.\r\n\r\nh3. Expected Results\r\n\r\nThe immense term should be skipped with the following log message:\r\n{noformat}\r\n2026-04-22 12:21:52,367+0000 IssueIndexer:thread-1 ERROR [c.a.j.issue.index.DocumentScrubber] A document contained a potential immense term in field customfield_10400. The field has been removed from the document.{noformat}\r\nh3. Actual Results\r\n\r\nThe immense term causes an indexing error:\r\n{noformat}\r\n2026-04-22 13:42:11,328+0000 MultiThreadedIssuesReindexQueueConsumer-4 WARN      [c.a.j.s.index.bulk.BatchIssuesReindexQueueConsumer] Failed to update issue: issue/10000\r\ncom.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.mapException(OpenSearchIndexWriter.java:400)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.lambda$validateResponseForErrors$12(OpenSearchIndexWriter.java:357)\r\n        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)\r\n        at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1708)\r\n        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n        at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)\r\n        at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n        at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:359)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.updateBulk(BatchIssuesReindexQueueConsumer.java:125)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.run(BatchIssuesReindexQueueConsumer.java:89)\r\n        at com.atlassian.jira.search.index.bulk.MultiThreadedIssuesReindexQueueConsumer.lambda$start$1(MultiThreadedIssuesReindexQueueConsumer.java:62)\r\n        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nThe indexing error then causes reindexing to fail:\r\n{noformat}\r\n2026-04-22 13:42:11,367+0000 JiraTaskExecutionThread-1 ERROR admin     [c.a.j.search.opensearch.OpenSearchIssueIndexManager] Reindex failed due to indexing failure\r\ncom.atlassian.jira.index.IndexingFailureException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:257)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexServiceImpl.doIndexIssuesInBatchMode(BlueGreenReindexServiceImpl.java:171)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexStrategy.reindex(BlueGreenReindexStrategy.java:62)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.doReindex(OpenSearchIssueIndexManager.java:280)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexAllInternal(OpenSearchIssueIndexManager.java:218)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexIssuesInBackground(OpenSearchIssueIndexManager.java:196)\r\n        at com.atlassian.jira.util.index.DefaultCompositeIndexLifecycleManager.reIndexIssuesInBackground(DefaultCompositeIndexLifecycleManager.java:173)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.doReindex(ReIndexBackgroundIndexerCommand.java:37)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.call(ReIndexBackgroundIndexerCommand.java:19)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:536)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:494)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: com.atlassian.jira.search.index.bulk.exception.FaultToleranceLimitExceededException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.validateAsyncResult(DefaultBulkIssueIndexer.java:175)\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.reindexAllIssues(DefaultBulkIssueIndexer.java:119)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:250)\r\n        ... 17 more\r\n{noformat}\r\nIn a multi-node cluster, when an issue containing an immense term is updated the problem occurs during index replication:\r\n{noformat}\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 WARN anonymous     [c.a.j.search.opensearch.OpenSearchIndexWriter] Bad request for item ID issue/10000: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher] Failed to apply batch of 5 update requests to index\r\n2026-04-24 08:08:05,097+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.OpenSearchIndexReplayJob] An error occurred while replaying the index to OpenSearch index\r\ncom.atlassian.jira.search.exception.BulkIndexOperationsException: Bulk index operation failed, on documents {issue/10000=com.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000}\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:365)\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n\tat com.atlassian.jira.search.opensearch.consistency.ReadYourWritesIndexWriter.updateBulk(ReadYourWritesIndexWriter.java:56)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.drainSingleUpdateRequestsBatch(AbstractReplicatedIndexOperationService.java:194)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.processRequests(AbstractReplicatedIndexOperationService.java:175)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService.applyOperationsToIndex(AbstractReplicatedIndexOperationService.java:126)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replayInternal(BaseRioTransaction.java:111)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replay(BaseRioTransaction.java:76)\r\n\tat com.atlassian.jira.search.index.rio.ClusterSynchronisedIndexReplayStrategy.replay(ClusterSynchronisedIndexReplayStrategy.java:21)\r\n\tat com.atlassian.jira.search.index.rio.OpenSearchIndexReplayJob.runJob(OpenSearchIndexReplayJob.java:33)\r\n\tat com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:145)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:117)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:99)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:464)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:459)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:483)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:411)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a partial workaround, the *Administration (⚙) > System > Indexing > OpenSearch Indexing Configuration > Indexing fault tolerance* percentage can be increased to allow indexing to complete successfully. However, the issues containing immense terms will be excluded from the index and so will not be searchable.\r\n\r\nIf excluding the problematic issues from the database is unacceptable, then it will be necessary to truncate, disable or delete the problematic field as described in the knowledge base article [Indexing fails due to immense field|https://support.atlassian.com/jira/kb/indexing-fails-due-to-immense-field/].","to":null,"toString":"h3. Issue Summary\r\n\r\nWhen Jira is configured to use OpenSearch re-indexing fails with an error when immense terms are encountered, in the same way as described in the previously fixed bugs JSWSERVER-20133 and JRASERVER-76392.\r\nh3. Steps to Reproduce\r\n # Configure Jira to use OpenSearch as described in [Configuring OpenSearch for Jira|https://confluence.atlassian.com/adminjiraserver/configuring-opensearch-for-jira-1620511851.html].\r\n # Populate an indexed custom field with data greater than 32766 bytes in size.\r\n # Navigate to *Administration (⚙) > System > Indexing* and perform a re-index.\r\n ** In a multi-node cluster, the problem can also be triggered by updating an issue with a custom field value exceeding 32766 bytes in size - the resulting error blocks index replication and causes the cluster nodes to fail to replicate search index changes.\r\n\r\nh3. Expected Results\r\n\r\nThe immense term should be skipped with the following log message:\r\n{noformat}\r\n2026-04-22 12:21:52,367+0000 IssueIndexer:thread-1 ERROR [c.a.j.issue.index.DocumentScrubber] A document contained a potential immense term in field customfield_10400. The field has been removed from the document.{noformat}\r\nh3. Actual Results\r\n\r\nThe immense term causes an indexing error:\r\n{noformat}\r\n2026-04-22 13:42:11,328+0000 MultiThreadedIssuesReindexQueueConsumer-4 WARN      [c.a.j.s.index.bulk.BatchIssuesReindexQueueConsumer] Failed to update issue: issue/10000\r\ncom.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.mapException(OpenSearchIndexWriter.java:400)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.lambda$validateResponseForErrors$12(OpenSearchIndexWriter.java:357)\r\n        at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197)\r\n        at java.base/java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:179)\r\n        at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1708)\r\n        at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509)\r\n        at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499)\r\n        at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921)\r\n        at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)\r\n        at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:359)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.updateBulk(BatchIssuesReindexQueueConsumer.java:125)\r\n        at com.atlassian.jira.search.index.bulk.BatchIssuesReindexQueueConsumer.run(BatchIssuesReindexQueueConsumer.java:89)\r\n        at com.atlassian.jira.search.index.bulk.MultiThreadedIssuesReindexQueueConsumer.lambda$start$1(MultiThreadedIssuesReindexQueueConsumer.java:62)\r\n        at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\r\n        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nThe indexing error then causes reindexing to fail:\r\n{noformat}\r\n2026-04-22 13:42:11,367+0000 JiraTaskExecutionThread-1 ERROR admin     [c.a.j.search.opensearch.OpenSearchIssueIndexManager] Reindex failed due to indexing failure\r\ncom.atlassian.jira.index.IndexingFailureException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:257)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexServiceImpl.doIndexIssuesInBatchMode(BlueGreenReindexServiceImpl.java:171)\r\n        at com.atlassian.jira.search.opensearch.BlueGreenReindexStrategy.reindex(BlueGreenReindexStrategy.java:62)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.doReindex(OpenSearchIssueIndexManager.java:280)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexAllInternal(OpenSearchIssueIndexManager.java:218)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexManager.reIndexIssuesInBackground(OpenSearchIssueIndexManager.java:196)\r\n        at com.atlassian.jira.util.index.DefaultCompositeIndexLifecycleManager.reIndexIssuesInBackground(DefaultCompositeIndexLifecycleManager.java:173)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.doReindex(ReIndexBackgroundIndexerCommand.java:37)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)\r\n        at com.atlassian.jira.web.action.admin.index.ReIndexBackgroundIndexerCommand.call(ReIndexBackgroundIndexerCommand.java:19)\r\n        at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:536)\r\n        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:494)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:572)\r\n        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:317)\r\n        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)\r\n        at java.base/java.lang.Thread.run(Thread.java:1583)\r\nCaused by: com.atlassian.jira.search.index.bulk.exception.FaultToleranceLimitExceededException: 1 issue failed to be indexed. This exceeds the fault tolerance limit of 0 (0%).\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.validateAsyncResult(DefaultBulkIssueIndexer.java:175)\r\n        at com.atlassian.jira.search.index.bulk.DefaultBulkIssueIndexer.reindexAllIssues(DefaultBulkIssueIndexer.java:119)\r\n        at com.atlassian.jira.search.opensearch.OpenSearchIssueIndexer.indexIssuesBatchMode(OpenSearchIssueIndexer.java:250)\r\n        ... 17 more\r\n{noformat}\r\nIn a multi-node cluster, when an issue containing an immense term is updated the problem occurs during index replication, which blocks processing of the index replication queue and causes all nodes to fall behind on index replication:\r\n{noformat}\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 WARN anonymous     [c.a.j.search.opensearch.OpenSearchIndexWriter] Bad request for item ID issue/10000: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000\r\n2026-04-24 08:08:05,096+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher] Failed to apply batch of 5 update requests to index\r\n2026-04-24 08:08:05,097+0000 Caesium-1-4 ERROR anonymous     [c.a.j.s.index.rio.OpenSearchIndexReplayJob] An error occurred while replaying the index to OpenSearch index\r\ncom.atlassian.jira.search.exception.BulkIndexOperationsException: Bulk index operation failed, on documents {issue/10000=com.atlassian.jira.search.exception.IndexOperationException: Document contains at least one immense term in field=\"customfield_10400\" (whose UTF8 encoding is longer than the max length 32766), all of which were skipped.  Please correct the analyzer to not produce such terms.  The prefix of the first immense term is: '[109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104, 109, 101, 104]...', original message: bytes can be at most 32766 in length; got 36000}\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.validateResponseForErrors(OpenSearchIndexWriter.java:365)\r\n\tat com.atlassian.jira.search.opensearch.OpenSearchIndexWriter.updateBulk(OpenSearchIndexWriter.java:335)\r\n\tat com.atlassian.jira.search.opensearch.consistency.ReadYourWritesIndexWriter.updateBulk(ReadYourWritesIndexWriter.java:56)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.drainSingleUpdateRequestsBatch(AbstractReplicatedIndexOperationService.java:194)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService$IndexRequestsBatcher.processRequests(AbstractReplicatedIndexOperationService.java:175)\r\n\tat com.atlassian.jira.search.index.rio.AbstractReplicatedIndexOperationService.applyOperationsToIndex(AbstractReplicatedIndexOperationService.java:126)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replayInternal(BaseRioTransaction.java:111)\r\n\tat com.atlassian.jira.search.index.rio.BaseRioTransaction.replay(BaseRioTransaction.java:76)\r\n\tat com.atlassian.jira.search.index.rio.ClusterSynchronisedIndexReplayStrategy.replay(ClusterSynchronisedIndexReplayStrategy.java:21)\r\n\tat com.atlassian.jira.search.index.rio.OpenSearchIndexReplayJob.runJob(OpenSearchIndexReplayJob.java:33)\r\n\tat com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:145)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:117)\r\n\tat com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:99)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:464)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:459)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:483)\r\n\tat com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:411)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)\r\n\tat com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)\r\n\tat java.base/java.lang.Thread.run(Thread.java:1583)\r\n{noformat}\r\nh3. Workaround\r\n\r\nAs a partial workaround, the *Administration (⚙) > System > Indexing > OpenSearch Indexing Configuration > Indexing fault tolerance* percentage can be increased to allow indexing to complete successfully. However, the issues containing immense terms will be excluded from the index and so will not be searchable.\r\n\r\nIf excluding the problematic issues from the database is unacceptable, then it will be necessary to truncate, disable or delete the problematic field as described in the knowledge base article [Indexing fails due to immense 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