[OPSGENIE-26] Assign Jira/JSM ticket/issue when Opsgenie alert is acknowledged - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Component/s: Integrations - Atlassian - JSM, Integrations - Atlassian - JSW
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Support reference count:
22
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Summary:

Opsgenie integrates with Jira Software and Service Management to both receive and create tickets/issues. Right now, when you acknowledge an alert in Opsgenie, you can add a comment to the ticket/issue or update the status.

Suggestion:

It would be nice if the integration had the capability of assigning the Jira ticket/issue to the same user who acknowledged the alert in Opsgenie.

is duplicated by

OPSGENIE-133 Set Jira Service Management ticket Assignee to the person who acknowledged alert in Opsgenie

Closed

OPSGENIE-682 Set Jira Software task Assignee to user who acknowledged alert in Opsgenie

Closed

is related to

JSDSERVER-11805 Auto-assign issues based on a Opsgenie On-call Schedule

Gathering Interest

relates to

OPSGENIE-45 Ability to ack and assign OG alert when it's assigned/re-assigned in Jira

Closed

mentioned in: Page Failed to load; Page Loading...

(1 mentioned in)

Form Name

Assignee:: Makarand Gomashe

Reporter:: Brennan Kiely

Votes:: 69 Vote for this issue

Watchers:: 51 Start watching this issue

Created:: 02/Feb/2022 7:40 PM

Updated:: 21/Apr/2025 4:08 AM

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