Open issues

Order by Priority
  1. Suggestion
    JSDCLOUD-1509Support processing Old Email that is not created as a Request yet
  2. Suggestion
    JSDCLOUD-10406Show last activity of a portal only customer
  3. Suggestion
    JSDCLOUD-11020REST API endpoint to create edit or delete projects SLA
  4. Suggestion
    JSDCLOUD-11467Extend External Imports functionality
  5. Suggestion
    JSDCLOUD-16209Ability to backup Jira Service Management Forms
  6. Suggestion
    JSDCLOUD-17153Ability to disable/turn off in the conversation for specific users are conversations.
  7. Suggestion
    JSDCLOUD-536Display fields in Customer Requests in read-only mode
  8. Suggestion
    JSDCLOUD-6812Allow configuring Customer Portal banner for Multiple Viewpoints
  9. Suggestion
    JSDCLOUD-14660Prevent accidental creation of teams with identical names by adding a warning message.
  10. Suggestion
    JSDCLOUD-15129Add the ability to select an object by its key directly from the attribute field.
  11. Suggestion
    JSDCLOUD-17094Ability to configure a preset value for an Assets attribute during object creation
  12. Suggestion
    JSDCLOUD-17143Allow Jira admins to search and add existing users with restricted email visibility to organizations in Jira settings
  13. Suggestion
    JSDCLOUD-17154SLA functionality treats any comment from a request participant as a "comment by customer," even if it's internal comment.
  14. Suggestion
    JSDCLOUD-1629Find a solution should search content of attachments
  15. Suggestion
    JSDCLOUD-3746Create linked issue in another JIRA Instance and automated notifications
  16. Suggestion
    JSDCLOUD-5460Changing former JIRA User to Portal (customer) only
  17. Suggestion
    JSDCLOUD-8476Add More Options to Inline Edit Function in Queue
  18. Suggestion
    JSDCLOUD-12920Canned Response permissions
  19. Suggestion
    JSDCLOUD-13748Enable notifications via Assist app in Slack
  20. Suggestion
    JSDCLOUD-13826Ability to select multiple objects in Assets multi-select custom field
  21. Suggestion
    JSDCLOUD-14590Integrate Opsgenie alert lists directly into Jira users dashboards
  22. Suggestion
    JSDCLOUD-16208Improving Incorrect and Missing SLA scenarios
  23. Suggestion
    JSDCLOUD-16269Ability to synchronize Customer and Organization details from Assets Objects automatically
  24. Suggestion
    JSDCLOUD-3917Create a Linked Issue Screen
  25. Suggestion
    JSDCLOUD-8728Ability to hide Issue types in the Create Issue screen
  26. Suggestion
    JSDCLOUD-10252Let us change all text within the portal ("What can we help you with?", "Contact us about")
  27. Suggestion
    JSDCLOUD-10699Forms: Display/Hide forms by default on an issue
  28. Suggestion
    JSDCLOUD-12339Assets workflow post functions not available in Cloud
  29. Suggestion
    JSDCLOUD-5622Display the real number in the issue count next to queue in JSD
  30. Suggestion
    JSDCLOUD-10865Ability to hide/disable default reports of Jira Service Management
  31. Suggestion
    JSDCLOUD-11422Approvers lose access after approval/Remaining approvers lose access when ticket has crossed the needing approval stage
  32. Suggestion
    JSDCLOUD-12377Ability to set reminders on issues at a specific date/time
  33. Suggestion
    JSDCLOUD-14138Restrict access to Service Desk knowledge base spaces to Service Desk customers only
  34. Suggestion
    JSDCLOUD-15030Provide an Assets report that counts the number of inbound references for one or more objects
  35. Suggestion
    JSDCLOUD-16329Enhance the new UI by restoring quick access to subtasks and reducing unnecessary clicks for common actions like assigning subtasks and copying links.
  36. Suggestion
    JSDCLOUD-14497Jira dashboard gadget for JSM alerts.
  37. Suggestion
    JSDCLOUD-14790Add ability to check against details of objects stored in Assets custom fields during transitions
  38. Suggestion
    JSDCLOUD-15196Populate Asset field in Form when Customer wants to create a request
  39. Suggestion
    JSDCLOUD-2157More customization ability for Service Management reports
  40. Suggestion
    JSDCLOUD-9106Remove the "What can we help you with?" if there is only a single request type in the portal
  41. Suggestion
    JSDCLOUD-3665Customize the request types/request groups based on customer groups in Customer Portal.
  42. Suggestion
    JSDCLOUD-4065Enable OAuth for JIRA Service Management customers
  43. Suggestion
    JSDCLOUD-4609Ability to update Customer request via REST API
  44. Suggestion
    JSDCLOUD-5980Allow customer to view their issue detail without login to Customer Portal
  45. Suggestion
    JSDCLOUD-10004Allow fully functional Assets features for Software and Business projects with JSM premium
  46. Suggestion
    JSDCLOUD-12499Ability to clone Object Schemas
  47. Suggestion
    JSDCLOUD-15962API connector for Data Manager
  48. Suggestion
    JSDCLOUD-10959Provide Assets attributes multi-lingual support for Assets object fields
  49. Suggestion
    JSDCLOUD-13227Dark mode/theme for Jira Service Management Cloud (customer portal)
  50. Suggestion
    JSDCLOUD-15131Add option to assign organization to tickets without sharing with all users from org
Refresh results
574 of 4201
Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3917

Create a Linked Issue Screen

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Issue View
    • None
    • 256
    • 140

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product team update 20 November 2024

      Hi all,

      Jira recently shipped the new 'Jira issue create experience'. 

      This is not yet available in JSM as it does not pre-populate the fields in the linked issue with data from the original. We understand this is important functionality and so we are delaying implementing the new experience in JSM until this gap has been addressed.

      More information can be found here.

      Please vote for this suggestion (and comment below) if you would like to see JSM use the new experience.

      Kind regards,

      Sam Knight

      Problem Definition

      Currently, Create Linked Issue Screen only shows the system default fields and required fields as per field configurations.

      Suggested Solution

      1. Add the ability to reorder the fields in the Create linked issue screen, such as the Copy attachments checkbox.
      2. Allow configuring Create Linked Issue Screen like Create/Edit/View Issue screens.
      3. Create Linked Issue Screen should show all the fields as Create Issue screen.

      Why this is important

      This is causing JSDCLOUD-5650

      Original request

       Hi,
      It would be great if we could customize the Create a Linked Issue Screen, similar to what we do when creating a screen to an issue type.

            SET Analytics Bot made changes -
            UIS Original: 289 New: 256
            SET Analytics Bot made changes -
            UIS Original: 297 New: 289
            SET Analytics Bot made changes -
            UIS Original: 363 New: 297
            SET Analytics Bot made changes -
            UIS Original: 374 New: 363
            SET Analytics Bot made changes -
            UIS Original: 373 New: 374
            SET Analytics Bot made changes -
            UIS Original: 371 New: 373
            SET Analytics Bot made changes -
            UIS Original: 370 New: 371
            SET Analytics Bot made changes -
            UIS Original: 369 New: 370
            SET Analytics Bot made changes -
            UIS Original: 368 New: 369
            SET Analytics Bot made changes -
            UIS Original: 366 New: 368

              96677a1d9b4c Sam Knight
              f85982744a00 Chris Moreira
              Votes:
              620 Vote for this issue
              Watchers:
              318 Start watching this issue

                Created:
                Updated: