Components

Using the "Add service project customer" action in a rule

Using the alert created or alert updated triggers within an automation rule

Using the "Approve or decline a Jira Service Management request" action in a rule

Using the "Create Object", "Edit Object" or "Lookup objects" action in a rule

Using the "assign issues" action in a rule.

Using the "Assign issues - on-call responder" action in a rule

Using the "attach forms" action in a rule.

Using the "Send message to Amazon SNS topic" or "Run an AWS SSM document" actions in a rule

Using the "clone issue" action in a rule.

Using "Copy forms" action in a rule

Using the "Create Confluence page" action in a rule

Using the "Create Confluence page" action in a rule

Using the "Create Incident" action in a rule

Using the "Create service desk request" action in a rule

USing the "create slack channel from incident" action in an automation rule

Using the "Edit request type" action in a rule

Actions are the doers of your rule. They allow you to automate tasks and make changes within your site. They allow you to perform many tasks, such as editing an issue, sending a notification, or creating sub-tasks. Also use for performance related issues.

Using Jira Edge Connector action in a rule, or configuring Jira Edge Connector

Actions are the doers of your rule. They allow you to automate tasks and make changes within your site. They allow you to perform many tasks, such as editing an issue, sending a notification, or creating sub-tasks.

Action that allows users to create a lookup table

Emails sent to customers when an automation rule fails OR the send email action

Using the "Send web request" action in a rule

Used for any version-related actions on a project