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Problem Definition

The Jira Cloud for Slack app does not allow for approvers to approve a Jira Service Desk request directly from Slack. The option to have approval workflows that go directly into Slack with quick actions will help these workflows move faster.

Suggested Solution

Add the option to approve or decline a Jira Service Desk request that needs approval directly from Slack via an integration.

Workaround

Set up a notification in Jira Cloud for Slack when the request is transitioned to the approval status. The approvers can be notified in Slack but they will have to click the request to open Jira Service Desk where the request can be approved or declined.