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  1. Bug JSDCLOUD-9534
    New ticket is not shown in the queue when it's transitioned to newly created status
  2. Bug JSDCLOUD-7991
    Screens don't load when transitioning between statuses on the new JSD issue view
  3. Bug JSDCLOUD-5278
    Newly created automation rules are not working in Cloud
  4. Bug JSDCLOUD-2089
    Automation rule to transition issues upon creation fails and causes workflow corruption if there's an attachment included
  5. Bug JSDCLOUD-2009
    Duplicate Notifications Sent to Customer
  6. Sub-task JSDCLOUD-8159
    Enable the approvers on next-gen projects
  7. Bug JSDCLOUD-5159
    Comment added automation rule works unexpectedly
  8. Suggestion JSDCLOUD-3511
    Issue workflow/field configuration migration in automation
  9. Suggestion JSDCLOUD-4525
    SLA keeps counting when importing resolved issues on JIRA
  10. Suggestion JSDCLOUD-40
    Buttons for workflow transitions on Customer Portal
  11. Bug JSDCLOUD-5121
    Transition from customer portal fails
  12. Bug JSDCLOUD-4476
    Automation rule to transition on issue create may not transition issues raised by email
  13. Sub-task JSDCLOUD-8523
    Allow adding value to the "Resolution" field on JSD next gen issues.
  14. Sub-task JSDCLOUD-8212
    Add the "Show transition in the customer portal" checkbox for next-gen/team-managed projects
  15. Suggestion JSDCLOUD-1733
    Make Internal Comments the default comment type
  16. Bug JSDCLOUD-10530
    Workflow Condition Breaks JIRA Automation Rule
  17. Bug JSDCLOUD-1752
    Wrong status shown when transitioning SD issue using comments
  18. Bug JSDCLOUD-9769
    Approval with status does not match current issue status still shows up on portal issue view
  19. Bug JSDCLOUD-9130
    Transition options will show behind the sidebar if you change the issue status from the queue/linked issues
  20. Bug JSDCLOUD-5058
    "SLA Time Remaining" condition in Service Desk Automation does not work
  21. Suggestion JSDCLOUD-349
    As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
  22. Bug JSDCLOUD-9754
    The updated issue status does not automatically reflect on the UI after Approval or rejection
  23. Suggestion JSDCLOUD-1199
    Automatically resolve incident issues when underlying linked problem issue is resolved
  24. Bug JSDCLOUD-8056
    Queues do not update the status of tickets until a page refresh
  25. Suggestion JSDCLOUD-971
    Allow customization of the Service Desk notifications to customers
  26. Suggestion JSDCLOUD-1511
    Allow adding Request Participant field into Create Issue screen in Customer Portal
  27. Bug JSDCLOUD-3335
    Transition button doesn't comment on ticket
  28. Suggestion JSDCLOUD-1706
    External comments should not transition issue by default
  29. Suggestion JSDCLOUD-398
    Configure the SLA's to start-over once the priority is changed
  30. Bug JSDCLOUD-4035
    Can not open Approvals or Transition in the CP configuring dialog in the workflow if the workflow name has a slash "/"
  31. Bug JSDCLOUD-8197
    Next-gen workflows cannot be saved after changing the default language of the instance
  32. Suggestion JSDCLOUD-9652
    Add SLA triggers for Leave Status
  33. Bug JSDCLOUD-5069
    Automation blueprint not evaluating when source issue is "initially" transitioned.
  34. Suggestion JSDCLOUD-2234
    Automation trigger on issue updates
  35. Bug JSDCLOUD-1824
    At the Customer Portal, Status is not automatically refreshed after comment
  36. Bug JSDCLOUD-3440
    Changing request type using automation rules causes issues to get into an invalid workflow state
  37. Bug JSDCLOUD-4663
    When an email message comments and adds request participants at the same time the value of an SLA can be in the wrong state
  38. Bug JSDCLOUD-11309
    Forms being added to issue twice by ProForma automation
  39. Bug JSDCLOUD-4549
    CustomerRequest.CustomerRequestStatus.status() returns null on certain condition
  40. Suggestion JSDCLOUD-1999
    Being Able to Update Customer/Agent Without Transitioning to Waiting for Customer/Support
  41. Suggestion JSDCLOUD-3333
    URGENT - Auto Status Change Functionality Required
  42. Bug JSDCLOUD-8981
    SLA disappears when the SLA cycle is completed
  43. Bug JSDCLOUD-4183
    JIRA Service Desk automation rules indicate they have failed in the JIRA log as well as REST API audit log even though they succeed
  44. Bug JSDCLOUD-4127
    Automation: JQL if condition accesses outdated data
  45. Suggestion JSDCLOUD-1253
    As an agent i want to be able to bundle requests which have the same cause
  46. Bug JSDCLOUD-9011
    In Next Gen JSD project, approval fields appear on the portal view despite setting the approver field as internal in the Cotext fields section
  47. Bug JSDCLOUD-1877
    Deleted status causes 500 error NullPointerException in customer portal
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complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate&#39;, &#39;Won&#39;t fix&#39;, &#39;Handled by support&#39;, &#39;Timed out&#39;, or similar.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/closed.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10030\" title=\"Needs Triage\" data-simple-status=\"{&quot;id&quot;:&quot;10030&quot;,&quot;name&quot;:&quot;Needs Triage&quot;,&quot;description&quot;:&quot;This issue is waiting to be reviewed by a member of the Atlassian product team. Typically, only recently created issues are in this status. Our product teams review these issues regularly.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{&quot;id&quot;:&quot;10049&quot;,&quot;name&quot;:&quot;Ready for Development&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/subtask.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{&quot;id&quot;:&quot;10051&quot;,&quot;name&quot;:&quot;In Review&quot;,&quot;description&quot;:&quot;A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/subtask.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{&quot;id&quot;:&quot;10068&quot;,&quot;name&quot;:&quot;Cancelled&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/trash.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11372\" title=\"Awaiting Release\" data-simple-status=\"{&quot;id&quot;:&quot;11372&quot;,&quot;name&quot;:&quot;Awaiting Release&quot;,&quot;description&quot;:&quot;Issue is merged but awaiting release to production&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Awaiting Release</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{&quot;id&quot;:&quot;11772&quot;,&quot;name&quot;:&quot;Gathering Interest&quot;,&quot;description&quot;:&quot;This suggestion needs more unique domain votes and comments before being reviewed by our team.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{&quot;id&quot;:&quot;11773&quot;,&quot;name&quot;:&quot;Reviewing&quot;,&quot;description&quot;:&quot;We&#39;re currently reviewing this suggestion. This may involve collecting more information about the customer problem, conducting a technical investigation or analysing the strategic alignment with our roadmap.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Reviewing</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11774\" title=\"Under Consideration\" data-simple-status=\"{&quot;id&quot;:&quot;11774&quot;,&quot;name&quot;:&quot;Under Consideration&quot;,&quot;description&quot;:&quot;We are looking into this suggestion and believe it to be a strong candidate for our roadmap. We will continue investigating and provide a follow-up in a few months time.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Under Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11775\" title=\"Future Consideration\" data-simple-status=\"{&quot;id&quot;:&quot;11775&quot;,&quot;name&quot;:&quot;Future Consideration&quot;,&quot;description&quot;:&quot;We see this suggestion as a potential candidate for our longer term roadmap, but won&#39;t be working on it at the moment. We will reconsider the suggestion in a year.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Future Consideration</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11776\" title=\"Not Being Considered\" data-simple-status=\"{&quot;id&quot;:&quot;11776&quot;,&quot;name&quot;:&quot;Not Being Considered&quot;,&quot;description&quot;:&quot;Whilst we appreciate the potential impact and value this issue may bring to our customers, we will not be working on it in the foreseeable future. We will review this ticket in a year to see if our decision has changed.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{&quot;id&quot;:&quot;12072&quot;,&quot;name&quot;:&quot;Gathering Impact&quot;,&quot;description&quot;:&quot;This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{&quot;id&quot;:&quot;12073&quot;,&quot;name&quot;:&quot;Long Term Backlog&quot;,&quot;description&quot;:&quot;A fix for this issue is required, but planned for farther in the future. This is because it\\u2019s not as severe or pervasive as other issues.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Long Term Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12074\" title=\"Short Term Backlog\" data-simple-status=\"{&quot;id&quot;:&quot;12074&quot;,&quot;name&quot;:&quot;Short Term Backlog&quot;,&quot;description&quot;:&quot;A fix for this issue is required, and will be prioritised in the near future. This is because it\\u2019s more severe or pervasive than other issues.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Short Term Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12075\" title=\"Waiting for Release\" data-simple-status=\"{&quot;id&quot;:&quot;12075&quot;,&quot;name&quot;:&quot;Waiting for Release&quot;,&quot;description&quot;:&quot;A fix for this issue has been implemented and is waiting to be shipped in a release.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Waiting for Release</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12272\" title=\"Waiting on Support\" data-simple-status=\"{&quot;id&quot;:&quot;12272&quot;,&quot;name&quot;:&quot;Waiting on Support&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Waiting on Support</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12273\" title=\"Waiting on Customer\" data-simple-status=\"{&quot;id&quot;:&quot;12273&quot;,&quot;name&quot;:&quot;Waiting on Customer&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Waiting on Customer</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12274\" title=\"Waiting on Dev\" data-simple-status=\"{&quot;id&quot;:&quot;12274&quot;,&quot;name&quot;:&quot;Waiting on Dev&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Waiting on Dev</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12872\" title=\"Draft\" data-simple-status=\"{&quot;id&quot;:&quot;12872&quot;,&quot;name&quot;:&quot;Draft&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Draft</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12873\" title=\"Published\" data-simple-status=\"{&quot;id&quot;:&quot;12873&quot;,&quot;name&quot;:&quot;Published&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/generic.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Published</option>\n </select>\n </div>\n \n","validSearcher":true,"isShown":true}}}
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0.3
0
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