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JSDCLOUD-9534
New ticket is not shown in the queue when it's transitioned to newly created status
Screens don't load when transitioning between statuses on the new JSD issue view
Newly created automation rules are not working in Cloud
Automation rule to transition issues upon creation fails and causes workflow corruption if there's an attachment included
Duplicate Notifications Sent to CustomerJSDCLOUD-8159
Enable the approvers on next-gen projects
Comment added automation rule works unexpectedlyJSDCLOUD-3511
Issue workflow/field configuration migration in automation
SLA keeps counting when importing resolved issues on JIRA
Buttons for workflow transitions on Customer Portal
Transition from customer portal fails
Automation rule to transition on issue create may not transition issues raised by email
Allow adding value to the "Resolution" field on JSD next gen issues.
Add the "Show transition in the customer portal" checkbox for next-gen/team-managed projects
Make Internal Comments the default comment type
Workflow Condition Breaks JIRA Automation Rule
Wrong status shown when transitioning SD issue using comments
Approval with status does not match current issue status still shows up on portal issue view
Transition options will show behind the sidebar if you change the issue status from the queue/linked issues
"SLA Time Remaining" condition in Service Desk Automation does not work
As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
The updated issue status does not automatically reflect on the UI after Approval or rejection
Automatically resolve incident issues when underlying linked problem issue is resolved
Queues do not update the status of tickets until a page refresh
Allow customization of the Service Desk notifications to customers
Allow adding Request Participant field into Create Issue screen in Customer Portal
Transition button doesn't comment on ticket
External comments should not transition issue by default
Configure the SLA's to start-over once the priority is changed
Can not open Approvals or Transition in the CP configuring dialog in the workflow if the workflow name has a slash "/"
Next-gen workflows cannot be saved after changing the default language of the instance
Add SLA triggers for Leave Status
Automation blueprint not evaluating when source issue is "initially" transitioned.
Automation trigger on issue updates
At the Customer Portal, Status is not automatically refreshed after comment
Changing request type using automation rules causes issues to get into an invalid workflow state
When an email message comments and adds request participants at the same time the value of an SLA can be in the wrong state
Forms being added to issue twice by ProForma automation
CustomerRequest.CustomerRequestStatus.status() returns null on certain condition
Being Able to Update Customer/Agent Without Transitioning to Waiting for Customer/Support
URGENT - Auto Status Change Functionality Required
SLA disappears when the SLA cycle is completed
JIRA Service Desk automation rules indicate they have failed in the JIRA log as well as REST API audit log even though they succeed
Automation: JQL if condition accesses outdated data
As an agent i want to be able to bundle requests which have the same cause
In Next Gen JSD project, approval fields appear on the portal view despite setting the approver field as internal in the Cotext fields section
Deleted status causes 500 error NullPointerException in customer portal
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data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"The development team is currently working on this issue.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"Work on this issue is complete.\\r\\n\\r\\nIf it\\u2019s fixed in a Server product, the resolution will be \\u2018Fixed\\u2019 and the Fix Version field will indicate the product version that contains the fix.\\r\\n\\r\\nIf no code changes were required, the resolution will be \\u2018Duplicate', 'Won't fix', 'Handled by support', 'Timed out', or 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Typically, only recently created issues are in this status. 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We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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0.3
0