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  1. Confluence Cloud
  2. CONFCLOUD-82062

Knowledge base suggestion does not highlight keyword if the keyword is not alphanumeric

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      Issue Summary

      When customer enter the summary in customer portal, knowledge base articles are suggested if the keyword is matched with kb articles.

      If the keyword is in alphanumeric (ie: test), the matched word in suggest is highlighted like below.

      However, if the keyword is not alphanumeric such as Japanese (ie: テスト), the matched word in suggest is not highlighted.

      Steps to Reproduce

      1. Create knowledge base articles including Japanese character (ie: テスト)
      2. Access to customer portal and enter the keyword (テスト) to summary field
      3. Suggest does not highlight the keyword (テスト)

      Expected Results

      Knowledge base suggestions should highlight the keyword even the keyword is not alphanumeric characters.

      Actual Results

      Knowledge base suggestions does not highlight the keyword for not alphanumeric characters

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Suggest_highlighted1.png
          Suggest_highlighted1.png
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        2. Suggest_not_highlighted.png
          Suggest_not_highlighted.png
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            [CONFCLOUD-82062] Knowledge base suggestion does not highlight keyword if the keyword is not alphanumeric

            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Rohit Kumar made changes -
            Assignee Original: Rohit Kumar [ 1be3897b10c9 ]
            R. Fujimura made changes -
            Component/s Original: Knowledge Base & Confluence integration [ 46698 ]
            Component/s New: Search - Advanced Search [ 61204 ]
            Key Original: JSDCLOUD-14683 New: CONFCLOUD-82062
            QA Demo Status New: Not Done [ 14330 ]
            QA Kickoff Status New: Not Done [ 14234 ]
            Project Original: Jira Service Management Cloud [ 18512 ] New: Confluence Cloud [ 18513 ]
            Rohit Kumar made changes -
            Assignee Original: Sundara Mahalingam [ 6e444229a92c ] New: Rohit Kumar [ 1be3897b10c9 ]
            Sudhanshu Singh made changes -
            Assignee New: Sundara Mahalingam [ 6e444229a92c ]
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            UIS New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

              Unassigned Unassigned
              b6d0bc030f4a R. Fujimura
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: