Site-admins on the trusted user groups consume a license for all products

XMLWordPrintable

      Case description

      Site-admins not necessarily need to consume a license from each product and, in fact, if the instance Product access settings are tweaked you can have site-admins not consuming licenses to all products. This is a very popular used approach for SD licenses.

      Steps to Reproduce

      1. Make sure the site-admins group doesn't have access to one or more products.
      2. Get a user with basic access and turn him into a trusted user.
      3. Add him to the site-admins group manually(don't use the Roles select list).
      4. Check the license counts and the user should be consuming a license for all products.

      Suggested behavior

      The user should be added to the site-admins group and removed from the hidden trusted-users group as it happens when granting the site-admins access through the Roles select list.

      Current behavior

      The user becomes a site-admin but remains a member of the trusted-users group and per the trusted users logic he will automatically consume a license for all products no matter what.

      Workaround

      Through the Roles select list, make the user trusted again and then a site-admin.
      If there's only one site-admin at the instance please contact Atlassian Support for help.

            Assignee:
            Kieren (Inactive)
            Reporter:
            André K. (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated:
              Resolved: