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Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 9.1.1, 8.5.17, 7.19.29, 8.9.8
Affects Version/s: 7.19.6, 8.0.4, 7.19.8, 8.2.1, 8.1.4, 8.5.2, 8.5.3
Component/s: Apps - Analytics for Confluence
Labels:

Support reference count:
15
Symptom Severity:
Severity 3 - Minor
UIS:
21

Issue Summary

Mark Logs functionality under Logging and Profiling is used to mark log files before and after you attempt to replicate the problem. This makes it easier for you to locate the specific part of the log to investigate.

However, the text provided to Mark the logs message from UI is not reflected in all of the Confluence logs. Instead of the Mark message, null is logged in the various logs files.

Below is the the trace of logs file for the same :

2023-04-21 13:02:37,859 INFO [Thread-58] [impl.admin.actions.MarkAllLogsAction] call 
************************************************
null
************************************************


2023-04-21 13:02:49,102 INFO [Thread-59] [impl.admin.actions.MarkAllLogsAction] call 
2023-04-21 13:02:49,105 INFO [Thread-59] [impl.admin.actions.MarkAllLogsAction] call 
************************************************
null
************************************************

Version Tested	Status	Release Date	Comments
7.17.4	Working	02-Jun-22
7.18.3	Working	10-Jul-22
7.20.3	Working	12-Dec-22
8.0.4	Not Working	12-Feb-23
7.19.6	Not Working	21-Feb-23
8.1.4	Not Working	04-Apr-23
8.2.1	Not Working	12-Apr-23	Latest Version
7.19.8	Not Working	17-Apr-23	LTS

Steps to Reproduce

On any of the impacted(Not working) versions out of the above list, follow the below steps to replicate the issue :

1) Go to COG > General Configuration > Logging and Profiling.

2) Provide a Message to Mark Logs and click on Mark Button.

3) Check the below logs files for Confluence which will print "null" in the logs instead of the message provided in UI to mark logs.

Logs File

atlassian-confluence-index.log
atlassian-confluence.log
atlassian-confluence-outgoing-mail.log
atlassian-confluence-security.log
atlassian-confluence-sql.log

Expected Results

Instead of "null" logged in the relevant logs files message provided in the UI should be displayed in the logs to Mark logs for replicating issues.

Actual Results

Logs trace contains null instead of the message provided in UI for

2023-04-21 13:02:37,859 INFO [Thread-58] [impl.admin.actions.MarkAllLogsAction] call 
2023-04-21 13:02:37,859 INFO [Thread-58] [impl.admin.actions.MarkAllLogsAction] call 
************************************************
null
************************************************


2023-04-21 13:02:49,102 INFO [Thread-59] [impl.admin.actions.MarkAllLogsAction] call 
2023-04-21 13:02:49,105 INFO [Thread-59] [impl.admin.actions.MarkAllLogsAction] call 
************************************************
null
************************************************