Global Templates Import Failing

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    • 4
    • Severity 3 - Minor

      Issue Summary

      Import of Global Templates failing in some of the migration with the error:
      insert or update on table \"pagetemplates\" violates foreign key constraint \"fk_pagetemplates_creator\".

      Steps to Reproduce

      This is not deterministic, observed this issue for 2 of the customers when migrating templates even if there was corresponding userKey in the user_mapping table.

      Expected Results

      Customer should be able to successfully migrate Global Templates to cloud

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      ERROR: insert or update on table \"pagetemplates\" violates foreign key constraint \"fk_pagetemplates_creator\" 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Ellie Korpi
            Reporter:
            Akshita Aggarwal (Inactive)
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              Created:
              Updated: