Issue Summary

In instances that have the new PDF export experience enabled and Overview page using legacy editor, exporting as a PDF the file shows the following message

We’ve hit a snag

The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

• The URL of this page
• The code associated with this error: mmjefr

Refresh page

Steps to Reproduce

1. Create an Overview page using legacy editor
2. Publish the page
3. Go to More actions > Export > Export to PDF
4. Download the page and check the file content

Expected Results

The page which was exported should be shown in the downloaded file.

Actual Results

The following message is displayed:

We’ve hit a snag

The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

• The URL of this page
• The code associated with this error: mmjefr

Refresh page

Workaround

• Edit the Space homepage with a page created using the new editor - Guide: Set another page as your overview
• Or contact Atlassian Support to disable the new PDF experience.