Details
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Bug
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Resolution: Fixed
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Highest
Description
Symptoms
For JIRA/Confluence instances specifically when adding new users to Confluence only. Create new Confluence only account with only confluence-users and users group.
- Unable to de-select JIRA Access - forced to initially log into JIRA then switch to Confluence
- Access Denied - You have not been granted access to Confluence.
Other symptoms:
- JIRA users need Confluence access to browse projects (because 'users' group has Confluence Global Permissions)
- When adding a user to the "users" group, a Confluence License is used.
Workaround
Please raise a support ticket at https://support.atlassian.com to request for further investigation. If confirmed, support will perform a restart which takes about 10 minutes to complete.