For context, here is the suggestion thread that spawned this ticket: https://community.atlassian.com/t5/Trello-questions/Can-I-show-all-labels-by-default-in-the-quot-Labels-quot-sub/qaq-p/2433715
Here's my explanation again, paraphrased from parts of the thread:
Please, give us the option:
[x] always show all labels
When clicking 'edit labels' on a Trello card, the current behaviour shows a list of ~8 frequently used labels.
While this might be a time-saver for users with low resolution screens, 100s of rarely-used labels and a handful of often-used labels in their board, for users with high resolution screens and a small number of well-defined labels (10-20) the 'frequently used labels' feature is a hindrance, creating cognitive hurdles and unnecessary workflow steps.
Workflow with 'recently used labels' shown by default (current behaviour) :
- Click 'add a card'
- Type description and hit enter
- Click the pencil menu, select 'edit labels'
- Scan the list of frequently used labels — which varies, meaning it has to be visually parsed with high attention — to see if the labels you need all happen to be shown, and click those that are
- Click 'show more' if one of the labels you need isn't there
- Realise the labels are now in a different order, scan them all again to find the ones you still need and click them
Workflow with 'always show all labels' selected (suggested feature) :
- Click 'add a card'
- Type description and hit enter
- Click the pencil menu, select 'edit labels'
- Scan the list of labels for the labels you need and click them
Assuming you don't have a poorly defined project with 100s of infrequently used labels that you'd need to scroll through, the second workflow scenario is clearly superior.
A crucial part of the planning process for any project is to have well-defined and holistic task categories. While catering for people that litter their planning space with far too many ill-conceived labels could be considered compassionate design, the side effect is that those people who are well organised have to suffer disproportionately.
So please, give us the option:
[x] always show all labels
I would LOVE this feature! Custom labels is such a quality of life feature, but it is far from everyone who knows they even exist (beyond colors), let alone know how to get them shown (by clicking on the color-label).
This is the first thing I tell people to do, and would make Trello so much better (for those who use custom labels) if we had a simple toggle in our settings to "Always show all labels"...
Or if that's a little too much - how about: "Show labels as default" - so users who'd prefer them hidden, still could hide them via the current method?