• Severity 1 - Critical

      Issue Summary

      When signing up for a new Statuspage, a customer goes through the initial setup onboarding to start their page. This should start them on a Public Trial. Instead, the customer can't complete the onboarding process. Furthermore, the page activates as a Public Free plan instead of a Public Trial, which prevents the user from exploring other page types.

      Steps to Reproduce

      Quick Setup Broken:

      1. Go to https://www.atlassian.com/try/cloud/signup?bundle=statuspage
      2. Create a new Atlassian site
      3. After waiting for the site creation to be completed, you're presented with a screen to enter your page name.
      4. Enter a page name and click continue.
      5. The page reloads to the same screen.
      6. Re-enter your page name and click continue.
      7. An error appears: "Organization does not need name set"
      8. Go to your URL and remove "/quick-setup/name"
      9. This successfully leads you to your Statuspage

      Free Plan instead of Trial:

      1. Once you're at your page, go to "your page" > page type.
      2. This page shows that the page is active and on a Free plan instead of the Trial plan

      Expected Results

      The setup onboarding should not reload the page to enter a name and should progress forward. It should not throw an error for naming the page.

      The Page should not activate as a Free plan and should start as a free trial, allowing the user to change page types.

      Actual Results

      The setup onboarding gets stuck on the name creation.

      The page starts as an activated Free plan instead of a Trial.

      Workaround

      To get through the onboarding error, you need to remove "/quick-setup/name" from the URL.

      If you are an affected customer on a Free plan, you can open a billing ticket and they can revert your plan back to a trial.

            [STATUS-991] Statuspage signup process Errors

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              Unassigned Unassigned
              jklein@atlassian.com Jesse Klein
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                Created:
                Updated: