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  1. Statuspage
  2. STATUS-751

Removing the Twitter App removes the ability to disable Twitter notifications on Incident Templates

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
    • Apps - Other
    • None
    • 4
    • Severity 3 - Minor

      Issue Summary

      Incident Templates allow you to add Twitter notifications to incident creation and updates. If someone has these enabled and then removes the Twitter App from Statuspage, the user can't go back and disable the Twitter notifications within the template.

      Steps to Reproduce

      1. Set up the Twitter App within Statuspage
      2. Create an incident template that has the Twitter notifications turned on
      3. Remove or Disable the Twitter App
      4. Create an incident using the template.
      5. Incident Creation Fails
      6. Try to remove the Twitter notifications from your template
      7. The option to remove Twitter notifications from your template is removed.

      Expected Results

      When disabling the Twitter App, the user should be given an option to remove Twitter notifications from their templates.

      Actual Results

      The Twitter notification checkbox is not active unless there is an active Twitter App. 

      Workaround

      In order to remove the checkbox, you need to re-enable Twitter, remove the checkbox from the template, then re-disable Twitter.

            [STATUS-751] Removing the Twitter App removes the ability to disable Twitter notifications on Incident Templates

            Jesse Klein made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]

            Jesse Klein added a comment -

            After multiple attempts to reproduce the issue, we were unable to reproduce this. If you run into this issue after following the steps to reproduce, please open a support ticket with us and we'd be happy to investigate.

            Jesse Klein added a comment - After multiple attempts to reproduce the issue, we were unable to reproduce this. If you run into this issue after following the steps to reproduce, please open a support ticket with us and we'd be happy to investigate.
            Vartul Gupta made changes -
            Assignee New: Paras Rastogi [ aff1fb8c7fa3 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Talar Pavlovic made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 915913 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Naman Bansal made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Anurag Agrawal made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              aff1fb8c7fa3 Paras Rastogi
              jklein@atlassian.com Jesse Klein
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: