• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Fix Version/s: None
• Affects Version/s: None
• Component/s: None
• Labels:

  • installation
• Environment:

  I tried to install SourceTree in Windows 10 Pro 64bit with many versions but all not working.

  The setup is opened, I saw the logo but it's quickly disappear, I tried install with 2.6.10, 2.6.9, 2.1.11, 2.1.10 butt all not working.

[SRCTREEWIN-9266] Source can not install Windows 10 Pro 64 bit

Monique Khairuliana (Inactive) made changes - 30/Sep/2019 4:21 AM

Workflow

Original: JAC Bug Workflow v3 [ 3454129 ]

New: SRCTREE JAC Bug Workflow [ 3738873 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 5:15 AM

Workflow	Original: SourceTree Bug Workflow [ 2824498 ]	New: JAC Bug Workflow v3 [ 3454129 ]
Status	Original: Needs Verification [ 10004 ]	New: Needs Triage [ 10030 ]

minnsey made changes - 24/Sep/2018 2:48 PM

Status

Original: Open [ 1 ]

New: Needs Verification [ 10004 ]

minnsey made changes - 24/Sep/2018 2:48 PM

Labels

New: installation

Collapse comment: minnsey added a comment - 24/Sep/2018 2:48 PM

minnsey added a comment - 24/Sep/2018 2:48 PM

Hi 

Sourcetree installs to %localappdata%\Sourcetree. 

The app itself goes into %localappdata%\Sourcetree\app-{version} folder this contains the real %localappdata%\Sourcetree\app-{version}\sourcetree.exe, additionally the installation/upate framework creates %localappdata%\sourcetree.exe

Can you see if these files are present?

Expand comment: minnsey added a comment - 24/Sep/2018 2:48 PM

minnsey added a comment - 24/Sep/2018 2:48 PM Hi  Sourcetree installs to %localappdata%\Sourcetree.  The app itself goes into %localappdata%\Sourcetree\app-{version} folder this contains the  real %localappdata%\Sourcetree\app-{version}\sourcetree.exe, additionally the installation/upate framework creates %localappdata%\sourcetree.exe Can you see if these files are present?

Linh D. Le created issue - 20/Sep/2018 4:13 PM