Uploaded image for project: 'Sourcetree for Windows'
  1. Sourcetree for Windows
  2. SRCTREEWIN-9029

Unable to install sourcetree

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • None
    • 2.6.9
    • None
    • Severity 1 - Critical

      I have downloaded the newest version of sourcetree and am unable to run the installation. The window opens for a while and gives an error sourcetree has stopped working.  I have tried with previous versions but the problem remains. 

      I checked the log which shows

      ERROR [2018-08-03 11:47:23,937] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

      So I tried to manually implement the following setting in the user.config

      <setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">
      <value>True</value>
      </setting>

       

      The problem however, still remains, please suggest a solution

            [SRCTREEWIN-9029] Unable to install sourcetree

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3454075 ] New: SRCTREE JAC Bug Workflow [ 3738850 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 2752536 ] New: JAC Bug Workflow v3 [ 3454075 ]
            Status Original: Needs Verification [ 10004 ] New: Needs Triage [ 10030 ]
            minnsey made changes -
            Status Original: Open [ 1 ] New: Needs Verification [ 10004 ]
            minnsey made changes -
            Labels New: crash installation
            pi_mig_25 made changes -
            Description Original: I have downloaded the newest version of sourcetree and am unable to run the installation. The window opens for a while and gives an error sourcetree has stopped working.  I have tried with previous versions but the problem remains.  New: I have downloaded the newest version of sourcetree and am unable to run the installation. The window opens for a while and gives an error sourcetree has stopped working.  I have tried with previous versions but the problem remains. 

            I checked the log which shows

            ERROR [2018-08-03 11:47:23,937] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

            So I tried to manually implement the following setting in the user.config

            <setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">
             <value>True</value>
             </setting>

             

            The problem however, still remains, please suggest a solution
            pi_mig_25 made changes -
            Description New: I have downloaded the newest version of sourcetree and am unable to run the installation. The window opens for a while and gives an error sourcetree has stopped working.  I have tried with previous versions but the problem remains. 
            pi_mig_25 created issue -

              Unassigned Unassigned
              8d8bb62ad0bb pi_mig_25
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: