[SRCTREEWIN-9018] Sourcetree doesn't start after latest windows update

Type: Bug
Resolution: Resolved Locally
Priority: Highest
Fix Version/s: None
Affects Version/s: 2.6.9
Component/s: None
Labels:
- WMI
- installation
- solved
- support
Environment:

Hide

the version downloaded on your website is 2.6.10 but i can't choose it in "affects version/s"

Windows 10 Family x64

the latest windows update installed is :

KB4338819 (build du système d’exploitation 17134.165)

and i did not used sourcetree 1 day before and until today. but don't know if it's the reason.

maybe the latest update for Windows 10 : "Windows 10, version 1803" wasn't installed

Show
the version downloaded on your website is 2.6.10 but i can't choose it in "affects version/s" Windows 10 Family x64 the latest windows update installed is : KB4338819 (build du système d’exploitation 17134.165) and i did not used sourcetree 1 day before and until today. but don't know if it's the reason. maybe the latest update for Windows 10 : "Windows 10, version 1803" wasn't installed

Symptom Severity:
Severity 1 - Critical

Just after a big windows update, Sourcetree stops working.

i tried uninstall + reinstall : KO

i tried reinstall an older version : KO

Watching the windows log events, i see some unhandled exception :

Application : SourceTree.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.Management.ManagementException
 à System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
 à System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
 à SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
 à SourceTree.App..ctor()
 à SourceTree.App.Main()

and in another error just after :

Nom de l’application défaillante SourceTree.exe, version : 2.6.10.0, horodatage : 0x5b3cd3af
Nom du module défaillant : KERNELBASE.dll, version : 10.0.17134.165, horodatage : 0xb0bb231d
Code d’exception : 0xe0434352
Décalage d’erreur : 0x000000000003a388
ID du processus défaillant : 0x7b8
Heure de début de l’application défaillante : 0x01d427f939dffdb0
Chemin d’accès de l’application défaillante : C:\Users\Aurélien\AppData\Local\SourceTree\app-2.6.10\SourceTree.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 3b85a118-6d33-4b01-a71d-e1190ed69cda
Nom complet du package défaillant : 
ID de l’application relative au package défaillant :

Could you fix this ?

i can't use sourcetree anymore

Monique Khairuliana (Inactive) made changes - 30/Sep/2019 4:22 AM

Workflow

Original: JAC Bug Workflow v3 [ 3455189 ]

New: SRCTREE JAC Bug Workflow [ 3742050 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 5:18 AM

Workflow	Original: SourceTree Bug Workflow [ 2749977 ]	New: JAC Bug Workflow v3 [ 3455189 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

minnsey made changes - 25/Jan/2019 6:10 PM

Affects Version/s		New: 2.6.9 [ 80697 ]
Affects Version/s	Original: 2.6.9. [ 80906 ]

minnsey made changes - 24/Sep/2018 3:08 PM

Labels

Original: installation solved support

New: WMI installation solved support

minnsey made changes - 24/Sep/2018 3:08 PM

Resolution		New: Resolved Locally [ 7 ]
Status	Original: Open [ 1 ]	New: Resolved [ 5 ]

kapsicum-apohu made changes - 06/Aug/2018 7:49 PM

Labels

Original: installation support

New: installation solved support

kapsicum-apohu added a comment - 06/Aug/2018 7:47 PM

So after doing searches on this error i found this useful link https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-crashes-on-launch/qaq-p/614185

and i found that fixing the WMI solved my problem

solution : https://community.spiceworks.com/how_to/21413-rebuilding-the-wmi-repository

kapsicum-apohu added a comment - 06/Aug/2018 7:47 PM So after doing searches on this error i found this useful link https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-crashes-on-launch/qaq-p/614185 and i found that fixing the WMI solved my problem solution : https://community.spiceworks.com/how_to/21413-rebuilding-the-wmi-repository

kapsicum-apohu made changes - 06/Aug/2018 12:07 PM

Labels

New: installation support

kapsicum-apohu added a comment - 06/Aug/2018 12:06 PM

Any update ? 1 week ago

kapsicum-apohu added a comment - 06/Aug/2018 12:06 PM Any update ? 1 week ago

kapsicum-apohu made changes - 30/Jul/2018 11:51 AM

Description

Original: Just after a big windows update, Sourcetree stop working.

i tried uninstall + reinstall : KO

i tried reinstall an older version : KO

Watching the windows log events, i see some unhandled exception :
{code:java}
Application : SourceTree.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.Management.ManagementException
à System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
à System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
à SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
à SourceTree.App..ctor()
à SourceTree.App.Main(){code}
and in another error just after :

{code:java}
Nom de l’application défaillante SourceTree.exe, version : 2.6.10.0, horodatage : 0x5b3cd3af
Nom du module défaillant : KERNELBASE.dll, version : 10.0.17134.165, horodatage : 0xb0bb231d
Code d’exception : 0xe0434352
Décalage d’erreur : 0x000000000003a388
ID du processus défaillant : 0x7b8
Heure de début de l’application défaillante : 0x01d427f939dffdb0
Chemin d’accès de l’application défaillante : C:\Users\Aurélien\AppData\Local\SourceTree\app-2.6.10\SourceTree.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 3b85a118-6d33-4b01-a71d-e1190ed69cda
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

{code}
Could you fix this ?

i can't use sourcetree anymore :(

New: Just after a big windows update, Sourcetree stops working.

i tried uninstall + reinstall : KO

i tried reinstall an older version : KO

Watching the windows log events, i see some unhandled exception :
{code:java}
Application : SourceTree.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.Management.ManagementException
à System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
à System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
à SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
à SourceTree.App..ctor()
à SourceTree.App.Main(){code}
and in another error just after :

{code:java}
Nom de l’application défaillante SourceTree.exe, version : 2.6.10.0, horodatage : 0x5b3cd3af
Nom du module défaillant : KERNELBASE.dll, version : 10.0.17134.165, horodatage : 0xb0bb231d
Code d’exception : 0xe0434352
Décalage d’erreur : 0x000000000003a388
ID du processus défaillant : 0x7b8
Heure de début de l’application défaillante : 0x01d427f939dffdb0
Chemin d’accès de l’application défaillante : C:\Users\Aurélien\AppData\Local\SourceTree\app-2.6.10\SourceTree.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 3b85a118-6d33-4b01-a71d-e1190ed69cda
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

{code}
Could you fix this ?

i can't use sourcetree anymore :(

Assignee:: Unassigned

Reporter:: kapsicum-apohu

Affected customers:: 0 This affects my team

Watchers:: 1 Start watching this issue

Created:: 30/Jul/2018 11:51 AM

Updated:: 26/Aug/2019 5:18 AM

Resolved:: 24/Sep/2018 3:08 PM

Sourcetree for Windows

Details

KB4338819 (build du système d’exploitation 17134.165)

Description

Attachments

Forms

Activity

Collapse comment: kapsicum-apohu added a comment - 06/Aug/2018 7:47 PM

Expand comment: kapsicum-apohu added a comment - 06/Aug/2018 7:47 PM

Collapse comment: kapsicum-apohu added a comment - 06/Aug/2018 12:06 PM

Expand comment: kapsicum-apohu added a comment - 06/Aug/2018 12:06 PM

People

Dates