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  1. Sourcetree for Windows
  2. SRCTREEWIN-8609

Sourcetree - User Can't Connect to Bitbucket - Insufficient authentication credentials

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Details

    • Bug
    • Resolution: Duplicate
    • High
    • None
    • 2.5.5
    • Bitbucket
    • Sourcetree 2.5.5.0

      Bitbucket 5.8.2

      Windows 7 64bit

       

    • Severity 2 - Major

    Description

      Several of my users (including me) have had problems connecting to our Bitbucket server after upgrading to Sourcetree 2.5.5.0.

      They are getting errors in the Sourcetree log file as shown below

      ERROR [2018-04-27 10:26:04,648] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:04,895] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
      ERROR [2018-04-27 10:26:04,909] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:04,917] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
      ERROR [2018-04-27 10:26:04,922] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host
      ERROR [2018-04-27 10:26:08,570] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:08,576] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [joebloggs]
      ERROR [2018-04-27 10:26:10,437] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:10,443] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
      ERROR [2018-04-27 10:26:10,450] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:10,457] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
      ERROR [2018-04-27 10:26:10,461] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host
      ERROR [2018-04-27 10:26:13,799] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:13,804] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [joebloggs]
      ERROR [2018-04-27 10:26:16,380] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:16,389] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [joebloggs]
      ERROR [2018-04-27 10:26:16,395] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
      ERROR [2018-04-27 10:26:16,399] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [joebloggs]
      ERROR [2018-04-27 10:26:16,404] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host

      If we remove the user in Sourcetree

      Tools - Options - Authentication

      by clicking on the username in Accounts and delete this and then add it again it works fine.

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              Unassigned Unassigned
              220d742115b6 Dalectric
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                Created:
                Updated:
                Resolved: