[SRCTREEWIN-8092] Source tree cannot start after installing new version

Type: Bug
Resolution: Resolved Locally
Priority: Highest
Fix Version/s: 2.3.5.0
Affects Version/s: 2.3.1.0
Component/s: None
Labels:

Symptom Severity:
Severity 1 - Critical

I have downloaded and installed new source tree with version 2.3.1 from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.1.0.exe?_ga=2.11451380.1132901568.1508987264-1101870404.1508987264

When I clicked install, only a small splash screen show up and disappear after that.

I tried to open source tree from icon on desktop, but nothing happened.

I have tried with both ways uninstall old version then install new version and upgrading from old version, it's same issue.

I had to install back version 2.1.2.2.

Here is error log i check from Event Viewer of window 10.

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanSections(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareConfigSystem()
at System.Configuration.ConfigurationManager.GetSection(System.String)
at System.Configuration.ConfigurationManager.get_AppSettings()
at System.Windows.BaseCompatibilityPreferences..cctor()

Exception Info: System.TypeInitializationException
at SourceTree.App..ctor()
at SourceTree.App.Main()

duplicates

SRCTREEWIN-8160 Application not starting after Windows Creator Update

Needs Triage

Monique Khairuliana (Inactive) made changes - 30/Sep/2019 4:22 AM

Workflow

Original: JAC Bug Workflow v3 [ 3453462 ]

New: SRCTREE JAC Bug Workflow [ 3743204 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 5:14 AM

Workflow	Original: SourceTree Bug Workflow [ 2468816 ]	New: JAC Bug Workflow v3 [ 3453462 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

minnsey made changes - 31/Oct/2017 9:34 AM

Fix Version/s		New: 2.3.5.0 [ 75157 ]
Resolution		New: Resolved Locally [ 7 ]
Status	Original: Verified [ 10005 ]	New: Resolved [ 5 ]

minnsey made changes - 27/Oct/2017 4:27 PM

Status

Original: Open [ 1 ]

New: Verified [ 10005 ]

minnsey made changes - 27/Oct/2017 4:27 PM

Labels

Original: installation startup

New: installation startup user.config

Adrian Png made changes - 27/Oct/2017 5:40 AM

Link

New: This issue duplicates SRCTREE-5112 [ SRCTREE-5112 ]

Kian made changes - 26/Oct/2017 4:28 AM

Description

Original: I have downloaded and installed new source tree with version 2.3.1 from [https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.1.0.exe?_ga=2.11451380.1132901568.1508987264-1101870404.1508987264]

When I clicked install, only a small splash screen show up and disappear after that.

I tried to open source tree from icon on desktop, but nothing happened.

Here is error log i check from Event Viewer of window 10.

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)
at System.Configuration.BaseConfigurationRecord.ScanSections(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()

Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)

Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareConfigSystem()
at System.Configuration.ConfigurationManager.GetSection(System.String)
at System.Configuration.ConfigurationManager.get_AppSettings()
at System.Windows.BaseCompatibilityPreferences..cctor()

Exception Info: System.TypeInitializationException
at SourceTree.App..ctor()
at SourceTree.App.Main()

New: I have downloaded and installed new source tree with version 2.3.1 from [https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.1.0.exe?_ga=2.11451380.1132901568.1508987264-1101870404.1508987264]

When I clicked install, only a small splash screen show up and disappear after that.

I tried to open source tree from icon on desktop, but nothing happened.

I have tried with both ways uninstall old version then install new version and upgrading from old version, it's same issue.

I had to install back version 2.1.2.2.

Here is error log i check from Event Viewer of window 10.

_Application: SourceTree.exe_
_Framework Version: v4.0.30319_
_Description: The process was terminated due to an unhandled exception._
_Exception Info: System.Xml.XmlException_
_at System.Xml.XmlTextReaderImpl.Throw(System.Exception)_
_at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)_
_at System.Xml.XmlTextReaderImpl.ParseText()_
_at System.Xml.XmlTextReaderImpl.ParseElementContent()_
_at System.Xml.XmlTextReaderImpl.Skip()_
_at System.Configuration.XmlUtil.StrictSkipToNextElement(System.Configuration.ExceptionAction)_
_at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)_
_at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(System.Configuration.XmlUtil, System.String, Boolean, System.String, System.Configuration.OverrideModeSetting, Boolean)_
_at System.Configuration.BaseConfigurationRecord.ScanSections(System.Configuration.XmlUtil)_
_at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()_

_Exception Info: System.Configuration.ConfigurationErrorsException_
_at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)_
_at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)_
_at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)_

_Exception Info: System.Configuration.ConfigurationErrorsException_
_at System.Configuration.ConfigurationManager.PrepareConfigSystem()_
_at System.Configuration.ConfigurationManager.GetSection(System.String)_
_at System.Configuration.ConfigurationManager.get_AppSettings()_
_at System.Windows.BaseCompatibilityPreferences..cctor()_

_Exception Info: System.TypeInitializationException_
_at SourceTree.App..ctor()_
_at SourceTree.App.Main()_

Kian created issue - 26/Oct/2017 4:23 AM

Assignee:: Unassigned

Reporter:: Kian

Affected customers:: 2 This affects my team

Watchers:: 4 Start watching this issue

Created:: 26/Oct/2017 4:23 AM

Updated:: 26/Aug/2019 5:14 AM

Resolved:: 31/Oct/2017 9:34 AM

Sourcetree for Windows

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