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Bug
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Resolution: Fixed
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Medium
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2.3.1.0
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None
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Windows 10 Home, version: 1709, OS Build: 16299.19
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Severity 1 - Critical
Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X?
Funny enough after installing version 1.9, I got a message saying that you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time.
[SRCTREEWIN-8076] SourceTree gone and connot install it now
| Workflow | Original: JAC Bug Workflow v3 [ 3452839 ] | New: SRCTREE JAC Bug Workflow [ 3742904 ] |
| Workflow | Original: SourceTree Bug Workflow [ 2465450 ] | New: JAC Bug Workflow v3 [ 3452839 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Fix Version/s | New: 2.3.5.0 [ 75157 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Needs Verification [ 10004 ] | New: Resolved [ 5 ] |
| Affects Version/s | New: 2.3.1.0 [ 74757 ] |
| Status | Original: Open [ 1 ] | New: Needs Verification [ 10004 ] |
| Labels | New: installation startup |
| Description |
Original:
Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X?
Funny enough after install version 1.9, I get a message saying you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time. |
New:
Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X?
Funny enough after installing version 1.9, I got a message saying that you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time. |
| Description | Original: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X? |
New:
Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X?
Funny enough after install version 1.9, I get a message saying you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time. |
| Description | Original: Windows updated and sourceTree no longer opens, downloaded the install from your site it opens and then nothing happens. Sadly back to version 1.9, any stable version on 2.X? | New: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X? |
| Priority | Original: High [ 2 ] | New: Medium [ 3 ] |