• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 2.3.5.0
• Affects Version/s: 2.3.1.0
• Component/s: None
• Labels:

  • installation
  • startup
• Environment:

  Windows 10 Home, version: 1709, OS Build: 16299.19

[SRCTREEWIN-8076] SourceTree gone and connot install it now

Monique Khairuliana (Inactive) made changes - 30/Sep/2019 4:22 AM

Workflow

Original: JAC Bug Workflow v3 [ 3452839 ]

New: SRCTREE JAC Bug Workflow [ 3742904 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 5:13 AM

Workflow	Original: SourceTree Bug Workflow [ 2465450 ]	New: JAC Bug Workflow v3 [ 3452839 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

minnsey made changes - 27/Oct/2017 3:43 PM

Fix Version/s		New: 2.3.5.0 [ 75157 ]
Resolution		New: Fixed [ 1 ]
Status	Original: Needs Verification [ 10004 ]	New: Resolved [ 5 ]

Collapse comment: manish26 added a comment - 23/Oct/2017 2:42 AM

manish26 added a comment - 23/Oct/2017 2:42 AM

Yes issue 7898 describes it better and clearer, thanks. 

Expand comment: manish26 added a comment - 23/Oct/2017 2:42 AM

manish26 added a comment - 23/Oct/2017 2:42 AM Yes issue 7898 describes it better and clearer, thanks. 

minnsey made changes - 20/Oct/2017 11:43 AM

Affects Version/s

New: 2.3.1.0 [ 74757 ]

minnsey made changes - 20/Oct/2017 11:41 AM

Status

Original: Open [ 1 ]

New: Needs Verification [ 10004 ]

minnsey made changes - 20/Oct/2017 11:41 AM

Labels

New: installation startup

Collapse comment: minnsey added a comment - 20/Oct/2017 11:40 AM

minnsey added a comment - 20/Oct/2017 11:40 AM

It is possible you were effected by SRCTREEWIN-7898. We are in the process of rolling out 2.3.5.0 which fixes this problem, you can download the installer here: https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Expand comment: minnsey added a comment - 20/Oct/2017 11:40 AM

minnsey added a comment - 20/Oct/2017 11:40 AM It is possible you were effected by SRCTREEWIN-7898 . We are in the process of rolling out 2.3.5.0 which fixes this problem, you can download the installer here: https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

manish26 made changes - 20/Oct/2017 8:07 AM

Description

Original: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X? Funny enough after install version 1.9, I get a message saying you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time.

New: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X? Funny enough after installing version 1.9, I got a message saying that you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time.

manish26 made changes - 20/Oct/2017 8:05 AM

Description

Original: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X?

New: Windows updated and sourceTree no longer opens, tried to install the latest version from your site and nothing appears to install. Sadly back to version 1.9, any stable version on 2.X? Funny enough after install version 1.9, I get a message saying you should delete these files from your AppData and that fixed it. Maybe those checks should be restored in version 2.x or maybe they are happening at the wrong time.

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