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  1. Sourcetree for Windows
  2. SRCTREEWIN-6933

Sourcetree unable to open on windows 7 professional

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Details

    • Bug
    • Resolution: Fixed
    • High
    • 1.10.23.1
    • 1.10.20.1
    • General
    • Severity 2 - Major

    Description

      I was able to successfully download sourceTree version: 1.10.20.1. Installation goes ok with out any issue but when you try to open sourcetree, nothing really happens. When i look at the log file, I see below error. Not really sure what is causing it or how to fix it.

      ERROR [2017-02-27 11:17:22,879] [1] [SourceTree.App] [OnStartup] - Failed to start
      System.NullReferenceException: Object reference not set to an instance of an object.
      at SourceTree.Configuration.UninstallerPreFlightCheck.FindVersionsRegistry()
      at SourceTree.Configuration.UninstallerPreFlightCheck.Run()
      at SourceTree.AppRoot.RunPreFlightChecks()
      at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
      at SourceTree.App.OnStartup(StartupEventArgs e)
      ERROR [2017-02-27 11:17:35,677] [1] [SourceTree.App] [OnStartup] - Failed to start
      System.NullReferenceException: Object reference not set to an instance of an object.
      at SourceTree.Configuration.UninstallerPreFlightCheck.FindVersionsRegistry()
      at SourceTree.Configuration.UninstallerPreFlightCheck.Run()
      at SourceTree.AppRoot.RunPreFlightChecks()
      at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
      at SourceTree.App.OnStartup(StartupEventArgs e)

       

       

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            Unassigned Unassigned
            09b9702590b9 Chetan
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              Updated:
              Resolved: