Uploaded image for project: 'Sourcetree for Windows'
  1. Sourcetree for Windows
  2. SRCTREEWIN-10890

Updating to Sourcetree 3.0.8 from within sourcetree 2.x caused a corrupted installation that hangs and wasn't able to start again

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.0.12
    • 3.0.8
    • None

    • Windows 10

    • Severity 2 - Major

      I was using 2.x.  The software tells me there is an update for 3.0.8 in the top right orange flag menu.  Instead of closing the programming and attempting to update, it showed the sourcetree logo and then did nothing.

      I tried to close and open it, then it showed me it was the new version.

      Then it stopped working and hanged a few minutes later, when I wasn't even using it yet.

      Then it refused to work at all after opening it again.

      I redownloaded sourcetree 3.0.8 from the home page, and installed it.   Sourcetree was able to open again.

      I think you should assume that at least the built-in updater has a bug that allows it to do a corrupted installation on top of the running process by mistake.  Or possibly that sourcetree 3.0.8 is able to hang and stop working, though I need more time using it to know if that is true.

            [SRCTREEWIN-10890] Updating to Sourcetree 3.0.8 from within sourcetree 2.x caused a corrupted installation that hangs and wasn't able to start again

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3449231 ] New: SRCTREE JAC Bug Workflow [ 3738433 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 3007176 ] New: JAC Bug Workflow v3 [ 3449231 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            minnsey made changes -
            Fix Version/s New: 3.0.12 [ 84094 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Verification [ 10004 ] New: Resolved [ 5 ]

            minnsey added a comment -

            The update will install but it will not shutdown your running instance, you will get a 2nd notification asking you to restart.

            If you are still experiencing hanging behaviour with 3.0.12 please report it.

            thanks

            minnsey added a comment - The update will install but it will not shutdown your running instance, you will get a 2nd notification asking you to restart. If you are still experiencing hanging behaviour with 3.0.12 please report it. thanks
            minnsey made changes -
            Labels New: installation
            minnsey made changes -
            Status Original: Open [ 1 ] New: Needs Verification [ 10004 ]
            Bruce Kirkpatrick created issue -

              Unassigned Unassigned
              b9cc557cf7c9 Bruce Kirkpatrick
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: