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  1. Sourcetree For Mac
  2. SRCTREE-3426

Keeps asking me for password randomly and then locks UI

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 2.3
    • 2.2
    • General
    • None

      After updating to 2.2, SourceTree is asking me every time (and randomly while browsing repo) for password. I enter the password, and then it locks the UI (E.g. menu items are greyed out, even Help->Raise a support ticket). Clicking anywhere will result in hearing the error sound coming from the OS. "Solution" is to kill and restart sourcetree, until it asks you again for the password.

      (Note that this also happened while installing 2.2, where it asked me to agree to the terms and conditions, and the tickbox was not clickding and only hearing an error sound. Had to kill and relaunch source tree).

      I am reverting back to 2.1 until this is solved. That version was also asking me for password everytime, but at least only when pushing.

            [SRCTREE-3426] Keeps asking me for password randomly and then locks UI

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JAC Bug Workflow v3 [ 3369372 ] New: SRCTREE JAC Bug Workflow [ 3736821 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: SourceTree Bug Workflow [ 1139084 ] New: JAC Bug Workflow v3 [ 3369372 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Brian Ganninger (Inactive) made changes -
            Assignee Original: Manju [ mbasaralusrinivasa ]
            Brian Ganninger (Inactive) made changes -
            Fix Version/s New: 2.3 [ 62107 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Resolved [ 5 ]

            Virl added a comment -

            Yes, I haven't encounter this issue anymore in 2.3.

            Virl added a comment - Yes, I haven't encounter this issue anymore in 2.3.

            Manju added a comment -

            Hello everyone,

            We updated GIT and the credentials helper in version 2.3. Would you please confirm if this is resolved with the latest version or if you still see this issue on 2.3?

             

            Thanks!

            Manju added a comment - Hello everyone, We updated GIT and the credentials helper in version 2.3. Would you please confirm if this is resolved with the latest version or if you still see this issue on 2.3?   Thanks!

            Asked me again on the same branch.

            Guess the issue has not been fixed yet.

            Neville Attard added a comment - Asked me again on the same branch. Guess the issue has not been fixed yet.

            Hmmm it did ask me when pushing on different branches of the same git repo. Pushing on the same branch didn't.

            It is also asking to allow access to keychain a lot of times.

            Neville Attard added a comment - Hmmm it did ask me when pushing on different branches of the same git repo. Pushing on the same branch didn't. It is also asking to allow access to keychain a lot of times.

            It is still asking me the password every time I push. (The 2.2.4b1 version saysVersion 2.2.4 (57) in the About).

            I use https not SSH btw.

            Neville Attard added a comment - It is still asking me the password every time I push. (The 2.2.4b1 version saysVersion 2.2.4 (57) in the About). I use https not SSH btw.

            @Manjunath Thanks I'm testing the beta.
            Will report at the end of the day if it asks me for any password

            Neville Attard added a comment - @Manjunath Thanks I'm testing the beta. Will report at the end of the day if it asks me for any password

              Unassigned Unassigned
              a9800bd70b60 Neville Attard
              Affected customers:
              3 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: