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  1. Opsgenie
  2. OPSGENIE-834

When adding a rule for a tag in Jira Service Management Cloud integration the tag value is not saved

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      Issue Summary

      In Jira Service Management Cloud, when we try to add a rule with condition "if a tag is added to alert in Opsgenie" and a tag is defined, the tag is not saved. This is for both Send alert updates back to Jira and also Create and update Jira issues with Opsgenie alerts that are created by other integrations

      Steps to Reproduce

      1. Open a Jira Service Management Cloud (new) integration
      2. Click on Add update rule
      3. Select "a tag is added to an alert"
      4. Enter a tag and Save

      Expected Results

      The tags entered should be saved 

      Actual Results

      Following is the result when saved.

      Following is the result when we edit the saved rule

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

        1. Screen Shot 2022-08-31 at 3.48.10 pm.png
          Screen Shot 2022-08-31 at 3.48.10 pm.png
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        2. Screen Shot 2022-08-31 at 3.49.12 pm.png
          Screen Shot 2022-08-31 at 3.49.12 pm.png
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          Form Name

            [OPSGENIE-834] When adding a rule for a tag in Jira Service Management Cloud integration the tag value is not saved

            Emel Kömürcü added a comment -

            There was a bug while displaying the tag and custom action value. This problem has been fixed.

            Thanks

            Emel Kömürcü added a comment - There was a bug while displaying the tag and custom action value. This problem has been fixed. Thanks

              Unassigned Unassigned
              ad7c4ffcfed3 Sean Suwal
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: