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  1. Opsgenie
  2. OPSGENIE-2263

Opsgenie Subscription plan information is sometimes reflected incorrectly in Atlassian Admin hub

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      Issue Summary

      Opsgenie Subscription plan is sometimes showing up as a different plan for the same customer in the Products page in Atlassian Admin hub for the Opsgenie product.

      Steps to Reproduce

      1. Check Opsgenie Settings > Subscription for the customer's Opsgenie plan and user license count
      2. Check Atlassian Admin hub > Overview or Products pages for the same customer's Opsgenie plan

      Expected Results

      Expecting the Opsgenie subscription plan information to be reflected correctly in the Atlassian Admin hub.

      Actual Results

      Sometimes, the Atlassian Admin hub shows inaccurate Opsgenie plan information.

      Workaround

      For the Opsgenie product, the correct subscription plan information is found within Opsgenie Settings > Subscription

            [OPSGENIE-2263] Opsgenie Subscription plan information is sometimes reflected incorrectly in Atlassian Admin hub

            Deeksha added a comment -

            Hi All, 

            This is Deeksha from the product team. We understand that this is something that can lead to confusion and must be synced with admin.atlassian, however the team has added this item to the backlog and for now this will be revisited in 4-6 months. 

            We hope that the current workaround to refer to opsgenie subscription details from the product itself can provide all necessary details.

            Deeksha added a comment - Hi All,  This is Deeksha from the product team. We understand that this is something that can lead to confusion and must be synced with admin.atlassian, however the team has added this item to the backlog and for now this will be revisited in 4-6 months.  We hope that the current workaround to refer to opsgenie subscription details from the product itself can provide all necessary details.

              Unassigned Unassigned
              wwung@atlassian.com Wei Wung
              Affected customers:
              0 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated: