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  1. Opsgenie
  2. OPSGENIE-1104

Rule Set request status to Done in the new JSM integration fails if language is not English

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      Issue Summary

      The outgoing rule "Set request status to Done" in the new Jira Service Management integration fails if the Default language and Indexing language are not set to English in Jira.

      Steps to Reproduce

      1. Go to Settings > System > General configuration and make sure that the Default Language and Indexing Language are set to English.
      2. Go to Opsgenie and create a new Jira Service Management integration
      3. Create an outgoing rule to "Set request status to Done" when alert is closed
      4. Create a request in JSM, close the alert, and observe that that request will be transitioned to a status in the Done category
      5. Go back to Jira and change the Default Language and Indexing Language to any language other than English.

      Expected Results

      The outgoing rule in the integration works 

      Actual Results

      The status of the JSM request doesn't change and the following message shows in the alert activity log:

      jira-service-management-cloud [JSM] ExecutionStatus[discarded] There is no transition for: Done

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [OPSGENIE-1104] Rule Set request status to Done in the new JSM integration fails if language is not English

            Ertuğrul Semiz added a comment -

            Hi 76f8f6045de1, It is my bad, I have forgotten to update the ticket. Thanks for your caution.

            Ertuğrul Semiz added a comment - Hi 76f8f6045de1 , It is my bad, I have forgotten to update the ticket. Thanks for your caution.

            Lukáš Horáček added a comment -

            Hi Ertuğrul Semiz, may i ask you, how long takes sprint? When you will resolve this issue? Thank you for your response

            Lukáš Horáček added a comment - Hi Ertuğrul Semiz, may i ask you, how long takes sprint? When you will resolve this issue? Thank you for your response

            Ertuğrul Semiz added a comment -

            Hi da67d1beda1e , We analyzed the issue and planned to resolve it in the next sprint.

            Ertuğrul Semiz added a comment - Hi da67d1beda1e , We analyzed the issue and planned to resolve it in the next sprint.

            Radomír Nádvorník added a comment -

            Any updates on this issue?

            Radomír Nádvorník added a comment - Any updates on this issue?

              Unassigned Unassigned
              vromero Victor Romero
              Affected customers:
              3 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: