Uploaded image for project: 'Atlassian Marketplace'
  1. Atlassian Marketplace
  2. MP-63

DB performance issue causing timeout with Internal Server Error

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      DB timeout issues due to performance.

      Steps to Reproduce

      Under some circumstances, Jira add-ons may trigger this while running JQLs resulting an error or the add-ons functions stop working. This may affect add-ons that provide reports features more than others.

      For example, the Time Tracker add-on when Switch to Timesheet view it tries to load after a long time returns an Internal Server error.

      Expected Results

      To load the timesheet.

      Actual Results

      Returns Internal Server Error.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen Shot 2022-04-01 at 1.24.17 pm.png
          Screen Shot 2022-04-01 at 1.24.17 pm.png
          109 kB

            [MP-63] DB performance issue causing timeout with Internal Server Error

            pqz made changes -
            Component/s Original: Ecosystem - Marketplace [ 62392 ]
            Component/s New: DO NOT USE – placeholder for items assigned to previous component strucuture [ 73399 ]
            Key Original: JRACLOUD-78796 New: MP-63
            Support reference count Original: 1
            Project Original: Jira Cloud [ 18514 ] New: Atlassian Marketplace [ 22910 ]
            Manju made changes -
            Resolution New: Incorrectly Filed [ 10100 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Manju added a comment -

            Not something that Marketplace can help. 

            Manju added a comment - Not something that Marketplace can help. 
            Manju made changes -
            Assignee New: Fariba [ 646205eda384 ]

            Manju added a comment -

            Wrong Component - Marketplace team doesn't own anything that the apps are doing themselves once installed. Please reach out to the Ecosystem team if anything is needed from Connect/Forge platforms. 

            Otherwise, we would need to work with the maker of the app to get help if we know the specifics of the app and how it is impacting performance. 

            Manju added a comment - Wrong Component - Marketplace team doesn't own anything that the apps are doing themselves once installed. Please reach out to the Ecosystem team if anything is needed from Connect/Forge platforms.  Otherwise, we would need to work with the maker of the app to get help if we know the specifics of the app and how it is impacting performance. 
            Mykola Iliushyn made changes -
            Labels Original: ticket_reviewed New: ticket_review_validated ticket_reviewed
            Alexey Plakhotya made changes -
            Labels New: ticket_reviewed
            Piotr Swiecicki made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 641222 ]
            Piotr Swiecicki made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 636475 ]
            Piotr Swiecicki made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 636475 ]

              646205eda384 Fariba
              646205eda384 Fariba
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: