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Suggestion
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Resolution: Unresolved
Issue Summary
Vendors are experiencing difficulties updating their profiles when using Diacritic characters, such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
An unknown error occurred It might just be a hiccup. Try again in a bit.
Additionally, you can see the "Cannot contain non-english characters" error message in the developer console:
Steps to Reproduce
To reproduce the issue:
- Navigate to your vendor profile
- Edit the address field and add a diacritic character such as ä or ö
- Select Save
Expected Results
Update the profile successfully.
Actual Results
A generic error message displayed, stating:
An unknown error occurred It might just be a hiccup. Try again in a bit.
Workaround
Remove the non-Ascii characters.
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[MP-309] Updating Vendor Profile with Diacritic Characters Causes Error
| Workflow | Original: JAC Bug Workflow v3 [ 4511057 ] | New: JAC Suggestion Workflow 3 [ 4511537 ] |
| Issue Type | Original: Bug [ 1 ] | New: Suggestion [ 10000 ] |
| Priority | Original: Low [ 4 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Interest [ 11772 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 993430 ] |
| Description |
Original:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console: !image-2025-03-03-16-38-30-783.png|width=378,height=228! h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround Remove the non-Ascii charactors. |
New:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console: !image-2025-03-03-16-38-30-783.png|width=378,height=228! h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround Remove the non-Ascii characters. |
| Description |
Original:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console: !image-2025-03-03-16-38-30-783.png|width=378,height=228! h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround N/A |
New:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console: !image-2025-03-03-16-38-30-783.png|width=378,height=228! h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround Remove the non-Ascii charactors. |
| Description |
Original:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround N/A |
New:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console: !image-2025-03-03-16-38-30-783.png|width=378,height=228! h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround N/A |
| Attachment | New: image-2025-03-03-16-38-30-783.png [ 486959 ] |
| Description |
Original:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using Diacritic characters, such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround N/A |
New:
h3. Issue Summary
Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit.{code} h3. Steps to Reproduce To reproduce the issue: # Navigate to your vendor profile # Edit the address field and add a diacritic character such as ä or ö # Select Save !image-2025-03-03-16-27-34-186.png|width=250,height=245! h3. Expected Results Update the profile successfully. h3. Actual Results A generic error message displayed, stating: {code:java} An unknown error occurred It might just be a hiccup. Try again in a bit. {code} h3. Workaround N/A |
| Labels | New: ecohelp |