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  1. Atlassian Marketplace
  2. MP-309

Updating Vendor Profile with Diacritic Characters Causes Error

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      Issue Summary

      Vendors are experiencing difficulties updating their profiles when using Diacritic characters, such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:

      An unknown error occurred It might just be a hiccup. Try again in a bit.

      Additionally, you can see the "Cannot contain non-english characters" error message in the developer console:

      Steps to Reproduce

      To reproduce the issue:

      1. Navigate to your vendor profile
      2. Edit the address field and add a diacritic character such as ä or ö
      3. Select Save

      Expected Results

      Update the profile successfully.

      Actual Results

      A generic error message displayed, stating:

      An unknown error occurred It might just be a hiccup. Try again in a bit.

      Workaround

      Remove the non-Ascii characters.

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        2. image-2025-03-03-16-27-34-186.png
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            [MP-309] Updating Vendor Profile with Diacritic Characters Causes Error

            Rosa Faghihi made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4511057 ] New: JAC Suggestion Workflow 3 [ 4511537 ]
            Issue Type Original: Bug [ 1 ] New: Suggestion [ 10000 ]
            Priority Original: Low [ 4 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Interest [ 11772 ]
            Deepak Pandey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 993430 ]

            Pixel Cheetah added a comment -

            Makes vendor information inaccurate without these characters

            Pixel Cheetah added a comment - Makes vendor information inaccurate without these characters
            Rosa Faghihi made changes -
            Description Original: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console:

            !image-2025-03-03-16-38-30-783.png|width=378,height=228!
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            Remove the non-Ascii charactors.             		New: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console:

            !image-2025-03-03-16-38-30-783.png|width=378,height=228!
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            Remove the non-Ascii characters.
            Rosa Faghihi made changes -
            Description Original: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console:

            !image-2025-03-03-16-38-30-783.png|width=378,height=228!
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            N/A             		New: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console:

            !image-2025-03-03-16-38-30-783.png|width=378,height=228!
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            Remove the non-Ascii charactors.
            Rosa Faghihi made changes -
            Description Original: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            N/A             		New: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            Additionally, you can see the {color:#de350b}"Cannot contain non-english characters"{color} error message in the developer console:

            !image-2025-03-03-16-38-30-783.png|width=378,height=228!
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            N/A
            Rosa Faghihi made changes -
            Attachment New: image-2025-03-03-16-38-30-783.png [ 486959 ]
            Rosa Faghihi made changes -
            Description Original: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using Diacritic characters, such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:

             
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
             
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            N/A             		New: h3. Issue Summary

            Vendors are experiencing difficulties updating their profiles when using [Diacritic characters|https://en.wikipedia.org/wiki/Diacritic#:~:text=A%20diacritic%20(also%20diacritical%20mark,%2C%20%22to%20distinguish%22).], such as ä and ö, in the address field. The error message displayed is generic and uninformative, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.{code}
            h3. Steps to Reproduce

            To reproduce the issue:
             # Navigate to your vendor profile
             # Edit the address field and add a diacritic character such as ä or ö
             # Select Save

            !image-2025-03-03-16-27-34-186.png|width=250,height=245!
            h3. Expected Results

            Update the profile successfully.
            h3. Actual Results

            A generic error message displayed, stating:
            {code:java}
            An unknown error occurred It might just be a hiccup. Try again in a bit.
            {code}
            h3. Workaround

            N/A
            Rosa Faghihi made changes -
            Labels New: ecohelp
            Rosa Faghihi created issue -

              e74c5aa11e9e Ashwin Goyal
              a60056aed681 Rosa Faghihi
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: