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  1. Atlassian Marketplace
  2. MP-270

Provide the ability to inform our partner's customers about new app updates

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      Issue Summary

      This is reproducible on Data Center: Yes

      Occasionally, updates are necessary to maintain the highest standards of performance and security.

      While our partners usually handle these updates, contacting their customers, there are some cases where they might have difficulties.

      In such cases, a different approach should be used in this case to avoid interruptions in the app's operation. One suggestion is that Atlassian could have the ability to send messages to our partner's customers in this case.

      Steps to Reproduce

      1. N/A
      2.  

      Expected Results

      A different approach should be used to avoid interruptions in the app's operation. One suggestion is that Atlassian could send messages to customers in this case.

      Actual Results

      Due to legal reasons, Atlassian cannot contact the customers from our partners suggesting them to update their app versions.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [MP-270] Provide the ability to inform our partner's customers about new app updates

            Mark Rekveld - Marvelution added a comment -

            This is reproducible on Data Center: Yes

            This should be No, as its only related to Cloud

            Due to legal reasons, Atlassian cannot contact the customers from our partners suggesting them to update their app versions.

            Is it possible to share what legal blockers Altassian currently sees? The customer is a shared customers of both the partner and Atlassian, so I don't follow the legal blocker in this case.

            Mark Rekveld - Marvelution added a comment - This is reproducible on Data Center: Yes This should be No, as its only related to Cloud Due to legal reasons, Atlassian cannot contact the customers from our partners suggesting them to update their app versions. Is it possible to share what legal blockers Altassian currently sees? The customer is a shared customers of both the partner and Atlassian, so I don't follow the legal blocker in this case.

              b37330f485d8 Hariharan K
              0ed2b6f0d87e Mark Rekveld - Marvelution
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                Created:
                Updated:
                Resolved: